16 to 40 of 61 Remedy Jobs

within the development life cycle and in service delivery. * Service improvement planning strategies. * Good virtual team management experience. * Previous operational experience. * Working knowledge of Remedy is desirable especially relevant to reporting. * In depth reporting experience via industry standard toolsets (examples - Excel, PowerPoint, PowerBI). * Good understanding of IT infrastructure more »

of ITIL Principles - Formal ITIL qualification at Foundation level Understanding of IT service management tools such as Service Desk tools, Contact Centre technologies, BMC Remedy, ServiceNow, and others Understanding of integration systems Understanding of IT Infrastructure including connectivity solutions, ADSL, MPLS, Internet VPN Experience in writing Statement of Work more »

to challenge and improve existing process in a constructive manner by appropriately negotiating and influencing key stakeholders. Desired skills: IT Service Management toolsets (Cherwell, Remedy, ServiceNow etc) Centralised monitoring toolsets (e.g. SolarWinds/Nagios/Icinga/etc) Windows 10 If you are a dynamic leader with a passion more »

etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling – preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and more »

etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling – preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and more »

etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and more »

for Cloud and Endpoint In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). If the above sounds like it could be you, please click through and apply now. more »

in cooperation with other departments, taking into account future trends & technologies. Automate & standardize operations. Create the necessary documentation & carry out project approvals. Locate, isolate & Remedy complex faults & provide 1st & 2nd level support. Collaborate with various stakeholders from business & corporate ICT. Your Skills: At least 3 years of professional experience more »

audits are carried out to ensure meeting internal, Company and compliance objectives. The Requirements Awareness of asset management technology and scanning tools, preferably BMC Remedy and BMC ADDM and Discovery. Interest in databases and SQL query language. Inquisitive personality, with an interest in IT Service Management. Able to work more »

audits are carried out to ensure meeting internal, Company and compliance objectives. The Requirements Awareness of asset management technology and scanning tools, preferably BMC Remedy and BMC ADDM and Discovery. Interest in databases and SQL query language. Inquisitive personality, with an interest in IT Service Management. Able to work more »

client base. What You’ll Be Doing: Be the first point of escalation for customer generated calls. Log faults and service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests. Work within strict SLA’s to provide our customers more »

What You'll Be Doing: •Be the first point of escalation for customer generated calls. •Log faults and service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests. •Work within strict SLA's to provide our more »

VNC) etc Understanding of ITIL Service Management, experience with configuration management and release management - preferably qualified to ITIL Foundation level with experience of BMC Remedy Desirable: Experience of operating, testing and integration of IT Hardware and Software, preferably in a Defence Environment Experience working with Switches (Juniper & Dell), Routers more »

provide outstanding customer service and determination to identify and resolve issues and RCA. Experience working in a team-oriented, collaborative environment. Working knowledge of REMEDY/SNOW trouble ticketing system. Ability to onboard a thorough understanding of end to end Smart Meter infrastructure, messaging syntax and Operational Performance Regime more »

solving and diagnosis skills, with a strong understanding of signal flow and ability to match resources to issues appropriately Experience with CRM platforms, e.g. Remedy, ServiceNow Ability to establish working relationships and partnerships with peers, stakeholders, customers, vendors and suppliers Excellent communication skills, both oral and written Strong planning more »

phone based/web based, and or in-room support/troubleshooting for real time and scheduled videoconferences, as well as effective and timely remedy based trouble call management and escalations. • Maintains inventory of all audio and video equipment and provides maintenance as needed. • Utilizes Firm ticket tracking system more »

and services as they occur. You can initiate actions, monitor services, and identify trends to resolve problems. You know how to determine the appropriate remedy and can help to implement it as well as preventative measures. (Relevant skill level: working) Project management skills. You know how to apply your more »

in Microsoft office applications SC, NPPV3 & parliament security clearances, or the ability to obtain them. ITIL V4 foundation certification Resource Management Working knowledge of Remedy ITSM suite or similar ITSM application What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity more »

all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Technical Skills Working more »

all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Technical Skills Working more »

to solving problems under pressure. Active communicator on technical issues. Self-motivation to investigate and resolve issues across the systems technology stack. Knowledge of Remedy and Helix use are advantageous. Main Responsibilities Collaborating with technology specialists to fix issues and deliver platform enhancements. Recognising areas for continuous improvement and more »

the running of diagnostic tests required to identify the source of a problem, evaluation of the scope and impact, planning and implementation of the remedy in liaison with Trust technical staff and suppliers as appropriate. These problems may be highly complex and technical. To ensure clear precise documentation is more »

solid understand of the Workday Eco-system and ability to translate functional business requirements. Strong technical skills, including experience with ticketing systems (e.g., JIRA, Remedy) and a solid understanding of Agile methodologies. You will be able to troubleshoot and resolve system issues, analyse configurations, and identify gaps and inefficiencies more »

enhance the compliance culture. Ensuring that the company’s risk register is up to date and putting in place effective procedures and controls to remedy these risks. Background requirements The ideal candidate will: Have a degree in Business, Finance, Legal or a related field, or equivalent. Have a compliance more »

your skillset and personal profile in an inclusive culture. What will the Senior SRE be doing? Monitor system metric dashboards using Kibana Diagnosing problems Remedy and debug any issues from system deployment environments Track issues and carry out releases of new functionality Develop and mentor junior team members Maintain more »