1 to 25 of 173 Remedy ITSM Jobs

as Memory, Battery, Keyboard, Speakers, etc. • Familiarity with Microsoft Active Directory (Hands on preferred) • Familiarity with Network Printers • Familiarity with IT Service Managment System (for example - Service Now, Remedy QUALIFICATIONS Required Certifications DoD IAT … Level II Certification. Education, Background, and Years of Experience Bachelor's or Associate degree w/5 years' experience. ADDITIONAL SKILLS & QUALIFICATIONS Required Skills Proficient in IT Service Management (ITSM) system ServiceNow, Remedy, or other similar systems. Excellent Customer Service and communications skills. Provide clear and concise communications with customers and keep customers updated on progress. Proficient More ❯

Modern Desktop Administrator Associate or MCSA: Windows 10 Formal training or certification in ITIL modules (Service Operation, Operational Support and Analysis, and/or Continual Service Improvement) Familiarity with ITSM platforms such as BMC Remedy, ServiceNow, or HP Service Manager Experience with remote monitoring, diagnostics, and enterprise tools such as Microsoft System Center, IBM Tivoli, SolarWinds, or More ❯

Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software. Provide Tier 2 IT operations control support using ITSM ticketing system such ServiceNow in the form of systems and as a technical generalist that resolves incidents and requests independent of further escalation to dedicated technology SMEs. Independently provides … Email Client in an Exchange Server Environment Experience with remote access to users' computers Experience working with networked printers Active Directory Using a ticketing system (Service Now or Remedy) SharePoint DoD STIGs/IAVMs ACAS Experience working in an SCCM/MECM environment Excellent business analytical and problem-solving/trouble shooting skills. Excellent customer service skills Excellent More ❯

Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software. Provide Tier 2 IT operations control support using ITSM ticketing system such ServiceNow in the form of systems and as a technical generalist that resolves incidents and requests independent of further escalation to dedicated technology SMEs. Independently provides … Email Client in an Exchange Server Environment Experience with remote access to users' computers Experience working with networked printers Active Directory Using a ticketing system (Service Now or Remedy) SharePoint DoD STIGs/IAVMs ACAS Experience working in an SCCM/MECM environment Excellent business analytical and problem-solving/trouble shooting skills. Excellent customer service skills Excellent More ❯

CE certification Preferred: ITIL 4 Foundation Certification Cisco Certified Network Associate (CCNA) Certification Windows Server 2019 Certification Understanding of SolarWinds and Remedy Understanding of ITIL or other ITSM models Windows 10/11 Certification or Microsoft 365 Certification (Modern Desktop Administrator Associate (MDAA) or Endpoint Administrator Associate Certification More ❯

keeping people around the world safe and secure. Program Overview About The Role We are seeking a skilled and detail-oriented Process Engineer to join our IT Service Management (ITSM) team. The Process Engineer will be responsible for analyzing, designing, and optimizing processes within the IT service management framework to ensure effective and efficient service delivery. The ideal candidate … strong understanding of ITIL (Information Technology Infrastructure Library) best practices and be adept at improving workflows, identifying bottlenecks, and driving continuous improvement initiatives. As a key member of our ITSM team, you will collaborate with cross-functional teams to implement process improvements, ensure compliance with established procedures, and contribute to the overall success of IT service operations. Analyze current … ITSM processes (incident, problem, change, request, and service-level management) and develop optimized processes that drive efficiency and effectiveness. Identify opportunities for improvement by conducting process assessments and recommending changes to streamline workflows and enhance service quality. Create and maintain clear documentation for ITSM processes, workflows, and procedures. Produce regular reports on process performance, highlighting areas for improvement. More ❯

keeping people around the world safe and secure. Program Overview About The Role We are seeking a skilled and detail-oriented Process Engineer to join our IT Service Management (ITSM) team. The Process Engineer will be responsible for analyzing, designing, and optimizing processes within the IT service management framework to ensure effective and efficient service delivery. The ideal candidate … strong understanding of ITIL (Information Technology Infrastructure Library) best practices and be adept at improving workflows, identifying bottlenecks, and driving continuous improvement initiatives. As a key member of our ITSM team, you will collaborate with cross-functional teams to implement process improvements, ensure compliance with established procedures, and contribute to the overall success of IT service operations. Analyze current … ITSM processes (incident, problem, change, request, and service-level management) and develop optimized processes that drive efficiency and effectiveness. Identify opportunities for improvement by conducting process assessments and recommending changes to streamline workflows and enhance service quality. Create and maintain clear documentation for ITSM processes, workflows, and procedures. Produce regular reports on process performance, highlighting areas for improvement. More ❯

USDA's IT policies and standards. Coordinate with subcontractors and stakeholders to ensure unified project goals, incorporating a "One Badge" approach for seamless team integration. Utilize the USDA-provided ITSM system (BMC Remedy Helix or equivalent) for tracking, reporting, and managing incident and service request tickets. Ensure compliance with USDA's requirements for asset tracking, customer notifications … CMMI Level 3. Strong organizational and leadership skills, with experience managing Tier 2 and Tier 3 technical support teams. Familiarity with federal IT service management platforms, including BMC Remedy or ServiceNow. Excellent communication skills, with the ability to engage and build relationships with stakeholders and team members. The salary range for this role is $155k to $163k. DecisionPoint More ❯

GPO), Active Directory (ADUC), and other Microsoft tools Provide documentation, including Standard Operating Procedures (SOPs) for operational use Collaborate with global teams using tools like BMC Remedy ITSM and Service+ Perform advanced troubleshooting for security tools such as HBSS, Nessus Agent (ACAS), and Carbon Black Requirements 5+ years of experience in Windows Server administration and support Proven … with Group Policy, Active Directory, and Microsoft admin tools Background in STIGs, IAVA remediation, and enterprise-level system hardening Experience with incident and change management systems such as BMC Remedy or Service+ Excellent communication and collaboration skills in a cross-functional team setting Strong problem-solving ability and attention to detail Education/Certification Requirements A Bachelor's More ❯

documentation such as Standard Operating Procedures (SOP) for both new personnel as well as Operations staff to utilize for troubleshooting purposes. Complete Incident and Change Request tickets utilizing BMC Remedy IT Service Management and/or Service+. DESIRED QUALIFICATIONS: Background/experience in PowerShell in order to automate tasks a plus. CLEARANCE: TS/SCI minimum More ❯

well as Operations staff to utilize for troubleshooting purposes. • Background/experience in PowerShell in order to automate tasks a plus. • Complete Incident and Change Request tickets utilizing BMC Remedy IT Service Management and/or Service+. Disruptive Solutions is committed to the principles of equal employment. We are committed to complying with all federal, state, and local More ❯

remote monitoring and management tools to troubleshoot, assess, and resolve issues across a globally dispersed IT enterprise. Demonstrated experience working with Commercial off the Shelf (COTS) IT Service Management (ITSM) software suites such as BMC Remedy, ServiceNow, or HP Service Manager, for performing Service Desk related duties and responsibilities. Demonstrated experience with enterprise monitoring and network performance More ❯

such as vSphere and Azure Virtual Desktops . Liaise with third-party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory . Experience troubleshooting … hardware and mobile devices . Knowledge of Azure, Intune, and MDM solutions . Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti . Excellent customer service and communication skills , both face-to-face and over the phone. Ability to diagnose and resolve complex IT issues independently . Previous experience in a public sector or enterprise IT More ❯

ability to drive change and influence stakeholders. ITIL Expert or ITIL Master certification. Desired Attributes: Additional IT service management certifications (e.g., ISO 20000, COBIT, Six Sigma). Familiarity with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, etc., is highly desirable. Strong leadership and mentoring abilities. Ability to work in a fast-paced, evolving environment. SCA/ More ❯

successful candidate will be the first point of contact for end users, handling inquiries via phone, email, and chat, and resolving or escalating issues using the government's ServiceNow ITSM platform. Location: San Antonio, TX (100% onsite)Clearance Requirements: Active TS/SCI clearance is required.Essential Roles and Responsibilities: As a Tier 1 Call Center Agent, you will provide … self-service portal to assist users efficiently. Collaborate with other tiers to maintain and improve the knowledge base. ServiceNow Ticketing: Log, manage, and close tickets accurately in the ServiceNow ITSM system. Ensure that each interaction is documented for historical and reporting purposes. Escalation and Coordination: Assess the complexity of issues, route tickets to Tier 2 or higher as needed More ❯

site on-call support during after-hours to support Production Operating Environment (POE) client and system issues with the real-time software as deemed necessary. • Respond to and remedy moderately complex … customer inquiries (some dispatched by the Customer Support Center) concerning technical support issues on a variety of hardware and software problems specific to technology. • Document all resolutions in the ITSM Tool (ServiceNow) and meets all standards for Time to resolve as dictated by Management for Performance. • Escalate to or consult with lead or manager when solution is unclear. • Perform … support teams. Troubleshoot and provide remediation results to leadership as needed. • Excellent customer communication skills. • Ensuring workstations are compliant with all security patches and requirements. • Experience using the ServiceNow ITSM ticketing systems and providing deskside support for any user where a ticket has been dispatched from the Service Desk. • Break/Fix support for end-user computer devices. • Must More ❯

driven mindset of service excellence and customer satisfaction Experience working with Government clients, specifically within the Intelligence Community Familiarity with IT Service Management toolsets such as ServiceNow or Remedy Project Management Professional (PMP) certification or equivalent Led managed IT infrastructure service transitions Experience leading large teams in a matrixed management structure Experience with Organizational Change Management Demonstrated experience More ❯

processes ️ Excellent leadership, communication, and customer service skills ️ Experience managing cross-functional teams and third-party vendors ️ Ability to analyze complex service issues and propose effective solutions ️ Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) ️ Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus More ❯

primary point of contact in the Program Manager's absence, overseeing operations, providing support to staff, and ensuring that all program activities align with USDA objectives. Use the USDA ITSM system (such as BMC Remedy Helix or ServiceNow) to monitor, document, and report on ticket status, ensuring accurate data entry and reporting on key metrics. Ensure team … or a related field. 3-5 years of experience supporting or managing IT service delivery programs, preferably in a federal or public sector environment. Knowledge of IT service management (ITSM) practices and ITIL Familiarity with federal service quality standards, including ISO 9001, ISO 20000, and CMMI Level 3. Experience using ITSM tools, such as BMC Remedy More ❯

Tier 2 technical support for hardware, software, and network issues that Tier 1 support cannot resolve. Respond to and manage incidents, change requests, and work orders through the USDA ITSM system (e.g., BMC Remedy Helix or ServiceNow), ensuring all details are documented accurately. Troubleshoot user problems by simulating or recreating issues to identify solutions, performing necessary configurations … Administer workstation accounts and assist with distribution list management, ensuring users have access to necessary resources. Support asset management tasks, including tracking inventory, deploying hardware, and updating the USDA ITSM asset module to maintain accurate records. Assist with on-site and remote deployments for telecommunications and network equipment, including VoIP, VTC, and wireless connectivity. Contribute to knowledge management by … or equivalent experience. Minimum of 3 years of IT support experience, with a focus on hardware, software, and network troubleshooting. Experience with IT service management systems, particularly BMC Remedy Helix or ServiceNow. Proficient in Active Directory administration, account management, and related user support functions. Familiarity with USDA IT standards, including asset management practices and customer service protocols. Strong More ❯

engage technical and non-technical stakeholders at all levels. Strong analytical mindset - capable of interpreting and presenting data clearly. Experience using IT Service Management tools (e.g., ServiceNow, BMC Remedy, Cherwell). Demonstrable ability to manage risk, communicate change impact, and lead process adherence. Comfortable working in a secure/public sector environment. Active SC clearance (must be valid More ❯

Qualified Managing Successful Programmes Familiarity with Project and Financial Management Software such as Microsoft Project, JIRA, Salesforce, PeopleSoft, Trello Understanding of Service Management best practice - ITIL Operational use of ITSM Products such as ServiceNow, Remedy, Confluence, FreshWorks Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. More ❯

a fantastic role to develop expertise in the range of Ivanti solutions, services & customers and the multiple technologies we interact with. If you are seeking to further strengthen your ITSM technical knowledge in an environment based on excellence, then Join Us Now. How will your day look like: Provide enterprise level technical and functional support for Ivanti Enterprise Service … reduction, mentoring or coaching of others What skills will make you successful: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, Cherwell, BMC Remedy/Helix, ServiceNow, Axios, etc Strong technical troubleshooting skills Excellent interpersonal and communication skills Confident user of Microsoft Windows and common applications Understanding of Database and Server Technologies Understanding … be able to work well with others as part of a team but at the same time able to work independently What skills are nice to have: Knowledge of ITSM, CMDB and ITIL business processes Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols Experience with troubleshooting Networking issues Strong troubleshooting/root cause isolation skills Familiarity with More ❯

a fantastic role to develop expertise in the range of Ivanti solutions, services & customers and the multiple technologies we interact with. If you are seeking to further strengthen your ITSM technical knowledge in an environment based on excellence, then Join Us Now. How will your day look like: Provide enterprise level technical and functional support for Ivanti Enterprise Service … reduction, mentoring or coaching of others What skills will make you successful: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, Cherwell, BMC Remedy/Helix, ServiceNow, Axios, etc Strong technical troubleshooting skills Excellent interpersonal and communication skills Confident user of Microsoft Windows and common applications Understanding of Database and Server Technologies Understanding … be able to work well with others as part of a team but at the same time able to work independently What skills are nice to have: Knowledge of ITSM, CMDB and ITIL business processes Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols Experience with troubleshooting Networking issues Strong troubleshooting/root cause isolation skills Familiarity with More ❯

knowledge Confident in using Microsoft Office, particularly MS Excel and MS Word Proactive, organised, and solutions-oriented Able to manage multiple contracts and priorities Familiarity with Remedy ITSM and document management systems (ongoing training provided) What we offer: 26 days annual leave, and public holidays Company pension scheme FlexBens platform Family-friendly policies and occupational health support More ❯