26 to 50 of 173 Remedy ITSM Jobs

technical support requests via telephone, email, and in-person interactions. Identify, research, and resolve technical issues related to hardware, software, and network access. Utilize USDA's IT service management (ITSM) system (e.g., BMC Remedy Helix or ServiceNow) to document, track, and monitor issues for timely resolution. Update tickets regularly with troubleshooting steps, ensuring accuracy and completeness of … of workstations, peripherals, and telecommunications equipment, including assisting with configurations and connectivity issues. Maintain up-to-date asset records by tracking equipment movements, deployments, and disposals in USDA's ITSM asset module. Assist in managing the loaner equipment program, ensuring devices are ready for immediate use. Follow USDA's protocols for escalating unresolved issues to Tier 2 Mid or … Degree in Information Technology, Computer Science, or related field, or equivalent experience. Minimum of 1 year of IT support experience. Familiarity with IT service management tools (e.g., BMC Remedy Helix or ServiceNow). Basic troubleshooting skills for common IT issues, including hardware and software problems. Strong customer service orientation with excellent communication skills. Certifications preferred: CompTIA A+, ITIL More ❯

learn how we're keeping people around the world safe and secure. Program Overview Supports the transformation and modernization of legacy Coast Guard systems and services including mobility, messaging, ITSM, ITAM, Network Infrastructure, and legacy data systems from on premise implementations to cloud and hybrid cloud solutions. New system and service implementations, including zero trust architecture, to provide leading … with an active Secret clearance. Hands-on experience with BMC TrueSight Server Automation (TSSA) or equivalent. Experience with BMC Helix Automation Console and other BMC tools such as Remedy and Patrol. Strong background in IT infrastructure management. Ability to obtain BMC TrueSight Server Automation certification. ITIL certification or equivalent understanding of ITIL service management processes.Preferred Qualifications: Security certifications More ❯

Secret Security Clearance Current CompTIA Security+ Certification Understanding of Wi-Fi topography and wireless network configurations Familiarity with IT service management tools such as ServiceNow and/or Remedy Experience with iPhone provisioning and mobile device management Preferred Qualifications: Proficient in various mobile device management (MDM) platforms (Intune, Mobile Iron, Blackberry Unified Endpoint Management). Proficient in Apple More ❯

Demonstrated experience managing the installation and maintenance of IT infrastructure -Hardware experience with Dell systems is a plus - Experience working in an environment with rapidly changing job priorities -ServiceNow ITSM Ticket Management experience Job Description TEKsystems seeks a Systems Administrator (Windows) to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in More ❯

Demonstrated experience managing the installation and maintenance of IT infrastructure -Hardware experience with Dell systems is a plus - Experience working in an environment with rapidly changing job priorities -ServiceNow ITSM Ticket Management experience Drug Test Required false Workplace Type On-site Experience Level Intermediate Level Tier 2 windows workstation admin Although Dahlgren is on the Northeast tip of Virginia More ❯

related problems. Lead a team of Tier 2 support specialists, providing mentorship, technical direction, and ongoing training to ensure consistent, high-quality support. Utilize USDA's IT service management (ITSM) system (e.g., BMC Remedy Helix or ServiceNow) to manage and document incident, change, and work order tickets, ensuring accurate and thorough records. Conduct root-cause analysis for … experience, with at least 2 years in a senior or team lead role within a Tier 3 environment. Proficiency in using IT service management tools, such as BMC Remedy Helix or ServiceNow, for ticket tracking and resolution. Advanced troubleshooting and diagnostic skills for complex IT issues, including hardware, software, and network challenges. Familiarity with USDA standards and policies More ❯

problem-solving skills with an ability for identifying and resolving inventory issues independently. On this program, CACI will deliver enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS field support and life cycle support for end user devices to enable the DoD … systems. Ability to work effectively with a group or independently. Ability to effectively manage several tasks simultaneously. Ability to obtain and maintain Secret Clearance Desired: Experience using BMC Remedy Experience using Service Now General IT hardware experience This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI More ❯

incidents and contact points of contact for event confirmation Troubleshoot affected critical infrastructure including network devices and system interfaces Escalate incidents by contacting DOT Tier III teams and managing ITSM tickets Open and manage support tickets with external vendors and service providers Generate incident management correspondence including notifications and status reports Initiate Critical Incident Management processes and anchor Incident … Experience coordinating with multiple technical teams and external vendors Current Public Trust clearance (DOJ Public Trust preferred) Nice-to-Haves Familiarity with ServiceNow ticketing system Experience with BMC Remedy Knowledge of network troubleshooting tools and techniques Experience with root cause analysis documentation Background in government or federal agency environments ITIL certification or similar incident management training Education: Bachelors More ❯

of working effectively within a team, and support to peers toward improved processes and results Experience with IT Service Management/ticketing solutions such as Service Now or Remedy Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) - IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher) Clearance Due to the More ❯

search for a Head of IT Service Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed … multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident, problem, change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations … to ensure consistent, value-driven service delivery. Ensure compliance with internal policies and external standards. Lead major incidents and crisis response when required. Build and lead a high-performing ITSM team with a culture of continuous improvement. Candidate Profile: 10+ years of IT service management experience, with 5+ years in a leadership capacity. ITIL v4 Expert certification or equivalent More ❯

The Opportunity: CACI is seeking an experienced and highly motivated Service Integration and Management (SIAM) Operations Lead with 10 or more years of combined IT Program Management, Service Management (ITSM), and Systems Engineering (SE) management experience in an IT Service Provider Ecosystem environment. The candidate is responsible for assisting in the lead of functional areas leads though implementation, maintenance … and delivery of the ITSM Practices. Key focus areas will be on operational Situational Awareness (SA) and ensuring key decision makers have the operational information they need to be able to make informed decisions. The SIAM Operations Lead also collaborates US Government, Service Providers and other programs to support the implementation and management of the SIAM organization, processes, and … policies. Responsibilities: As the SIAM Operations Lead, you will: Understand the Government customer and IT Service Provider ITSM and SE business practices and the impact of the ecosystem's ability to deliver on customer commitments Support in the organizational change initiatives required to transition the customer's operations to the commercial-based Integrated ITSM ecosystem model Collaborate with More ❯

This position is within the IT Asset Management team and involves working with various Mastercard functions. Responsibilities include: Accountability for governance of configuration items and their data in the ITSM platform (BMC Remedy Helix). Chairing the Configuration Control Board and collaborating with service management teams to promote data integrity and governance of critical assets. Maintaining a … strong understanding of ITSM, change management, and record management complexities. Understanding infrastructure needs for technical assets and ensuring accurate footprint documentation through governance and assurance. Defining KPIs and MPIs for the CMDB platform's operation and engaging with senior stakeholders. Possessing administrative expertise in the ITSM platform, including BMC Discovery and API functionalities. Driving continuous improvement on the … ITSM platform and addressing data discrepancies. All About You Essential: Knowledge of Configuration Management principles. Ability to manage multiple high-priority tasks effectively. Experience in stakeholder communication and reporting, including KPIs and MPIs. Strong background in CMDB orchestration, data modeling, and engaging data consumers and suppliers. Understanding of IT Asset Management, Technology Lifecycles, Change Portfolio, Security, etc. Experience with More ❯

laptops, tablets, scanners, printers, mobile cellular devices, and peripherals in an environment with Microsoft Windows 10, and Microsoft Office 2016 Utilize Active Directory Users and Computers (ADUC), BMC Remedy, Directory and Resource Administrator (DRA), Dame Ware Remote Control, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists Work More ❯

you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and be eligible for SC … at various levels, including technical and customer-facing. Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in ITSM, ITBM, ITOM, CSM, or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application More ❯

center infrastructure using enterprise tools and escalate incidents Participate in bridge calls to resolve incidents and restore services Record and manage incidents using BMC Remedy or equivalent ITSM platforms Maintain and update SOPs, troubleshooting guides, and documentation Support quarterly reviews and populate the knowledge base with known solutions Monitor systems across production, development, and test environments Escalate … in federal environments 3+ years with monitoring tools such as IBM Netcool, AppDynamics, HP Ops Manager, or Splunk 3+ years using incident tools such as ServiceNow or BMC Remedy 3+ years working in large-scale monitoring environments Hands-on experience with Java App Servers, VMware, Oracle, Unix/Linux, MQ, AIX, or DB2/UDB Strong verbal communication More ❯

in federal IT environments 2+ years operating in high-visibility or mission-critical roles 3+ years with monitoring tools like IBM Netcool, AppDynamics, HP Ops Manager 3+ years using ITSM platforms such as ServiceNow or BMC Remedy 3+ years in large-scale MoM monitoring environments Experience supporting Java App Servers, VMware, Oracle, Unix/Linux, IBM MQ More ❯

on experience with code repository management, code merge and quality checks, continuous integration, and automated deployment & management using tools like Jenkins, SVN, GitHub, GitLab, Chef, Ansible, Art factory, Remedy, SonarQube, Fortify, Selenium - Effective presentation skills with an ability to make technology concepts accessible to colleagues outside of technology - Additional tasks to be assigned as needed. Minimum Requirements TCS088 More ❯

Utilize the Microsoft Endpoint Configuration Manager (MECM), Microsoft Intune and Tanium to deploy updates and applications to endpoint devices. • Reporting on software deployment and compliance status. • Utilize BMC Remedy or ServiceNow to troubleshoot and resolve customer tickets associated with software deployment and agent health. • Document procedures, configurations, and security events related to Patch Management for knowledge sharing and More ❯

relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP, SCP, FTPS, JSON ServiceNow Developer certification is a plus Experience with other ITSM software (BMC Remedy ITSM, HP, Landesk, etc.) Experience with orchestration tools (ex. HP Operations Orchestrator, BMC Atrium Orchestrator) Micro-services architecture knowledge, enterprise integration patterns Experience More ❯

Job Title: SC Cleared Remedy Consultant Location: Remote (UK based) Salary/Rate: £454-554 Inside IR35 Start Date: 28/08/2025 Job Type: Initial 6 Month Contract Company Introduction: We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for a skilled Remedy Consultant … to provide comprehensive technical support and configuration expertise across BMC Remedy version 20.02. Job Responsibilities/Objectives: The successful candidate will manage and enhance a range of ITSM modules and ensure robust service delivery within both production and non-live environments. Experience and/or capability to manage Remedy version 20.02 including the following modules … CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of More ❯

learn how we're keeping people around the world safe and secure. Program Overview Supports the transformation and modernization of legacy Coast Guard systems and services including mobility, messaging, ITSM, ITAM, Network Infrastructure, and legacy data systems from on premise implementations to cloud and hybrid cloud solutions. New system and service implementations, including zero trust architecture, to provide leading … Preferred Qualifications: CompTIA Security+, CASP+, CISSP, or equivalent DoD 8570 IAT Level II/III certifications Experience supporting DoD or federal civilian cybersecurity initiatives Familiarity with ServiceNow or Remedy ticketing systemsWork Environment: Ability to work on-site or in classified settings as neededAvailability for occasional after-hours support during emergency patching or system recovery SCA/Union/ More ❯

ability to clearly present technical information to non-technical audiences. DESIRED SKILLS AND EXPERIENCE: Experience supporting IC or DoD organizations, particularly within IA, CM, and CND disciplines. Familiarity with ITSM platforms such as ServiceNow or BMC Remedy. Knowledge of NIST and DoD cybersecurity frameworks. Project management experience or certification (e.g., PMP or equivalent). Benefits WHAT WE OFFER: At More ❯

Document and communicate degradation of services or outage issues information to customers and help with resolution. Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Ensure your assigned tickets stay within the program's AQL/SLA commitments. Open and close tickets in … Remedy and/or Service Now. Ensure all tickets, requests, and work orders are properly documented. Create or coordinate the development of Knowledge Base Articles (KBA) Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds. Provide support for new employees setting up ADPE (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC More ❯

Document and communicate degradation of services or outage issues information to customers and help with resolution. Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Ensure your assigned tickets stay within the program's AQL/SLA commitments. Open and close tickets in … Remedy and/or Service Now. Ensure all tickets, requests, and work orders are properly documented. Create or coordinate the development of Knowledge Base Articles (KBA) Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds. Provide support for new employees setting up ADPE (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC More ❯

if needed. Create, update, and route Enterprise provided information to local Kirtland AFB contacts. Create, update, route, and close help desk tickets in the Air Force Remedy ITSM Create and maintains process documentation and standard operating procedures. Create, maintain, record, and archive documentation in accordance with documented program guidance. Perform project and task management duties such as … government consulting services environment is preferred. Familiarity with Windows Operating systems and the Microsoft Office Suite Familiarity with creating/updating tickets in the Air Force Remedy ITSM preferred. Familiarity with the configuration and operational support of Apple iOS and other wireless broadband device types. Familiarity with active directory Account Permissions/Provisioning Experience in computer hardware More ❯