26 to 50 of 79 Remedy ITSM Jobs

REQUIREMENTS: 3+ years in fault and performance monitoring (e.g., Netcool, AppDynamics, HP Ops Manager) 3+ years in incident management tools (e.g., ServiceNow, BMC Remedy) 3+ years in MoM (Manager of Manager) monitoring environments 3+ years of experience with ITIL frameworks (incident, change, problem, RCA) 2+ years of hands More ❯

documentation improvements REQUIREMENTS: 3+ years with monitoring tools such as IBM Netcool, AppDynamics, or HP Ops Manager 3+ years using ServiceNow or BMC Remedy 3+ years in large-scale MoM monitoring environments 3+ years of ITIL experience (incident, problem, change, RCA) 2+ years of advanced troubleshooting in distributed More ❯

safe and secure. Program Overview About The Role We are seeking a skilled and detail-oriented Process Engineer to join our IT Service Management (ITSM) team. The Process Engineer will be responsible for analyzing, designing, and optimizing processes within the IT service management framework to ensure effective and efficient … Technology Infrastructure Library) best practices and be adept at improving workflows, identifying bottlenecks, and driving continuous improvement initiatives. As a key member of our ITSM team, you will collaborate with cross-functional teams to implement process improvements, ensure compliance with established procedures, and contribute to the overall success of … IT service operations. Analyze current ITSM processes (incident, problem, change, request, and service-level management) and develop optimized processes that drive efficiency and effectiveness. Identify opportunities for improvement by conducting process assessments and recommending changes to streamline workflows and enhance service quality. Create and maintain clear documentation for ITSM More ❯

standards. Coordinate with subcontractors and stakeholders to ensure unified project goals, incorporating a "One Badge" approach for seamless team integration. Utilize the USDA-provided ITSM system (BMC Remedy Helix or equivalent) for tracking, reporting, and managing incident and service request tickets. Ensure compliance with USDA's requirements … and leadership skills, with experience managing Tier 2 and Tier 3 technical support teams. Familiarity with federal IT service management platforms, including BMC Remedy or ServiceNow. Excellent communication skills, with the ability to engage and build relationships with stakeholders and team members. The salary range for this role More ❯

influence stakeholders. ITIL Expert or ITIL Master certification. Desired Attributes: Additional IT service management certifications (e.g., ISO 20000, COBIT, Six Sigma). Familiarity with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, etc., is highly desirable. Strong leadership and mentoring abilities. Ability to work in a fast More ❯

the Program Manager's absence, overseeing operations, providing support to staff, and ensuring that all program activities align with USDA objectives. Use the USDA ITSM system (such as BMC Remedy Helix or ServiceNow) to monitor, document, and report on ticket status, ensuring accurate data entry and reporting … years of experience supporting or managing IT service delivery programs, preferably in a federal or public sector environment. Knowledge of IT service management (ITSM) practices and ITIL Familiarity with federal service quality standards, including ISO 9001, ISO 20000, and CMMI Level 3. Experience using ITSM tools, such as … BMC Remedy Helix or ServiceNow, for ticket tracking and management. Strong organizational skills with a proven ability to manage resources, prioritize tasks, and support program goals. Excellent communication and interpersonal skills, with the ability to build positive working relationships with team members, stakeholders, and USDA representatives. The salary More ❯

hardware, software, and network issues that Tier 1 support cannot resolve. Respond to and manage incidents, change requests, and work orders through the USDA ITSM system (e.g., BMC Remedy Helix or ServiceNow), ensuring all details are documented accurately. Troubleshoot user problems by simulating or recreating issues to … with distribution list management, ensuring users have access to necessary resources. Support asset management tasks, including tracking inventory, deploying hardware, and updating the USDA ITSM asset module to maintain accurate records. Assist with on-site and remote deployments for telecommunications and network equipment, including VoIP, VTC, and wireless connectivity. … years of IT support experience, with a focus on hardware, software, and network troubleshooting. Experience with IT service management systems, particularly BMC Remedy Helix or ServiceNow. Proficient in Active Directory administration, account management, and related user support functions. Familiarity with USDA IT standards, including asset management practices and More ❯

supporting a 5-year strategy for asset deployment and maintenance in collaboration with the configuration management lead. The candidate will work with BMC Remedy, engage with delivery and project teams, and focus on security posture and continuous improvement to reduce technical debt. This governance-based role … emphasizes policy and process adherence to monitor change and adoption. Role and Responsibilities Accountable for governance of configuration items and their lifecycle in the ITSM platform (BMC Remedy Helix). Assist the Configuration Control Board and collaborate with service management teams to ensure data integrity and governance … of critical assets, understanding their role in delivering Mastercard products and services. Maintain a strong understanding of ITSM, change management, and record management complexities. Ensure infrastructure requirements for technical assets are accurately captured through governance and assurance processes. Define KPIs and process metrics related to CMDB data utilization, engaging More ❯

Platforms, Portfolio Delivery, Risk, Security, Operational Resilience, and Data Science. Responsibilities include: Accountability for governance of configuration items and their data records in the ITSM platform (BMC Remedy Helix). Chairing the Configuration Control Board and collaborating with service management teams to promote data integrity and governance … around critical assets. Understanding how data protects assets vital to Mastercard's products and services. Having a strong background in ITSM and knowledge of change management processes. Ensuring infrastructure needs for technical assets are accurately captured and governed. Defining KPIs and MPIs for CMDB operations and engaging with senior … stakeholders. Possessing administrative expertise in the ITSM platform, BMC Discovery, and API functionalities. Driving continuous improvement on the ITSM platform and addressing data discrepancies. All About You Essential Skills and Experience: Knowledge of Configuration Management principles. Ability to manage multiple high-priority tasks effectively. Experience facilitating communication with More ❯

technology areas (e.g., eCommerce platforms, cloud technology, Retail systems, ERP systems, monitoring tools, etc.). Proven experience in implementing and automating release processes via ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira Service Management). Desired Qualifications: Degree in Information Technology or a related field. ITIL Foundation or More ❯

Lead to lead and manage our Problem and Change Management team. The successful candidate will be a subject matter expert in IT Service Management (ITSM) processes and will be responsible for ensuring the effective management and resolution of IT problems and changes within the organization. This role requires a … properly documented, evaluated, and approved. Collaborate with other IT teams and stakeholders to ensure seamless integration of Problem and Change Management processes with overall ITSM strategy. Develop and implement policies, procedures, and best practices for Problem and Change Management. Conduct regular reviews and audits of Problem and Change Management … and Change Management. ITIL Foundation certification (ITIL Practitioner or Expert level preferred). Proven experience in managing and leading IT teams. Strong understanding of ITSM tools and systems (e.g., ServiceNow, BMC Remedy). Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work More ❯

and attributes tailored to enterprise IT environments: Enterprise IT Help Desk/Service Desk: 7-10 years of progressive experience in IT Service Management (ITSM) roles, including Quality Assurance, Service Delivery, or IT Operations management. Experience managing large-scale enterprise service desks with at least 75+ Full-Time Equivalents … in ITIL v3 or ITIL 4). Proficiency in developing and implementing Quality Control Plans (QCPs) for service desk operations. Knowledge of enterprise-level ITSM tools and integration into broader IT ecosystems. Analytical & Problem-Solving: Expertise in analyzing ticket trends, resolving incident escalations, and optimizing workflows to improve service … able to obtain within 30 days) PMP (Project Management Professional) or equivalent certification. Service Desk-specific certifications such as HDI Support Center Manager or ITSM certifications. Personal Attributes Customer-Focused Mindset: Committed to delivering exceptional customer service and improving end-user experiences. Ability to empathize with and resolve customer More ❯

hour shift - Execution of hybrid cloud data center TAC processes, functions, activities and tasks. - Performs: Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions. - Serves as the initial triage and resolution point for all shift-based activities and performs: resolution, escalation … mid-level and have experience in Enterprise/Data Center Service Desk Operations, BMC Remedy Service Management Suite (or similar Enterprise-level ITSM tool) - Knowledge and experience with Microsoft Windows Server, Microsoft SharePoint, RHEL, LAN/WAN networking, Proxy/Reverse Proxy, VMWare virtualization environments, VMWare Operations … NetBackup, Microsoft SQL, Oracle, VSphere, Active Directory/Directory Services, HP Server Automation (or similar Enterprise Platform patching tool), and ACAS - Specific expertise in ITSM, Incident Management, Event Management, Knowledge Management, Problem Management, Customer Service and Data Center technologies. Benefits: Eligibility requirements apply to some benefits and may depend More ❯

email, and in-person interactions. Identify, research, and resolve technical issues related to hardware, software, and network access. Utilize USDA's IT service management (ITSM) system (e.g., BMC Remedy Helix or ServiceNow) to document, track, and monitor issues for timely resolution. Update tickets regularly with troubleshooting steps … equipment, including assisting with configurations and connectivity issues. Maintain up-to-date asset records by tracking equipment movements, deployments, and disposals in USDA's ITSM asset module. Assist in managing the loaner equipment program, ensuring devices are ready for immediate use. Follow USDA's protocols for escalating unresolved issues … Science, or related field, or equivalent experience. Minimum of 1 year of IT support experience. Familiarity with IT service management tools (e.g., BMC Remedy Helix or ServiceNow). Basic troubleshooting skills for common IT issues, including hardware and software problems. Strong customer service orientation with excellent communication skills. More ❯

IT Service Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation … and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident, problem, change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance … service delivery. Ensure compliance with internal policies and external standards. Lead major incidents and crisis response when required. Build and lead a high-performing ITSM team with a culture of continuous improvement. Candidate Profile: 10+ years of IT service management experience, with 5+ years in a leadership capacity. ITIL More ❯

coordination. Strong interpersonal skills and the ability to extract, understand, and document system specifications and designs from network engineers and system administrators. ITIL/ITSM/CMMI experience. Experience using an enterprise ticketing system to coordinate and schedule activities (e.g., Remedy, ServiceNow, Ivanti). Experience maintaining SCCM More ❯

line IT support both remotely and at client offices Troubleshoot and resolve issues related to hardware (laptops, printers, meeting room devices) and software Use ITSM/ticketing tools (e.g., ServiceNow, Jira, Remedy) to manage and resolve incidents Perform basic installations and upgrades of hardware and software Deliver … roles Strong troubleshooting skills for hardware and common enterprise software Hands-on experience with Active Directory, Microsoft 365, VPNs, and basic networking Familiarity with ITSM tools is required (e.g., ServiceNow, Jira, Remedy) Valid EU driving license and access to a personal vehicle Certifications like ITIL or Microsoft More ❯

Windows Server, Citrix, Windows. Terminal Services, Hummingbird, Samba, Vintela Authentication Services, MS Cluster Services,Active Directory, Host Based Security System (HBSS) BMC/Remedy, Symantec Antivirus Server, McAfee Antivirus Server, Outlook, Internet Information Server, Adobe products, and various scripting languages including Perl, PowerShell, VB Script. Programs and applications … supported are Network Information System (NIS), Domain Name Server (DNS), Vintela Authentication Services, RedHat Satellite Server, Zenoss Enterprise. Network Modeling, Oracle, BMC/Remedy, Jumpstart, NetBackup, StorNext Hierarchical Storage Management (HSM), Veritas HSM, Veritas Clusters, IBRIX, ZFS, VMWare, IBM AIX, Kernel Virtual Machine (KVM), Virtual Box, Samba, Apache More ❯

of Tier 2 support specialists, providing mentorship, technical direction, and ongoing training to ensure consistent, high-quality support. Utilize USDA's IT service management (ITSM) system (e.g., BMC Remedy Helix or ServiceNow) to manage and document incident, change, and work order tickets, ensuring accurate and thorough records. … years in a senior or team lead role within a Tier 3 environment. Proficiency in using IT service management tools, such as BMC Remedy Helix or ServiceNow, for ticket tracking and resolution. Advanced troubleshooting and diagnostic skills for complex IT issues, including hardware, software, and network challenges. Familiarity More ❯

and escalate incidents Participate in bridge calls to resolve incidents and restore services Record and manage incidents using BMC Remedy or equivalent ITSM platforms Maintain and update SOPs, troubleshooting guides, and documentation Support quarterly reviews and populate the knowledge base with known solutions Monitor systems across production … with monitoring tools such as IBM Netcool, AppDynamics, HP Ops Manager, or Splunk 3+ years using incident tools such as ServiceNow or BMC Remedy 3+ years working in large-scale monitoring environments Hands-on experience with Java App Servers, VMware, Oracle, Unix/Linux, MQ, AIX, or DB2 More ❯

misinformation to the Problem Manager, supervisors, appointed personnel, and government leads. • Create a record of the type of contact in the government-hosted ServiceNow ITSM tool for referral and historical purposes. Qualifications: 1. Education: Associate degree in a relevant technical field or at least two years' experience in a … o Experience with software application troubleshooting and tiered escalation processes. o Experience with Information Technology Service Management Tools (ServiceNow, Jira Service Management, BMC Remedy, etc. .) o Familiarity with general networking and software applications. Performance Location: San Antonio, TX Key Skills: • Technical proficiency: Ability to handle technical inquiries … Collaboration: Work effectively with Tier 2 and Tier 3 personnel for escalations and resolutions. • Documentation: Ensure all interactions are documented in the government-provided ITSM tool. This position is essential for maintaining the operational efficiency and customer satisfaction of the HNCJ Enterprise Service Center. More ❯

MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management More ❯

MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management More ❯

MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management More ❯

years operating in high-visibility or mission-critical roles 3+ years with monitoring tools like IBM Netcool, AppDynamics, HP Ops Manager 3+ years using ITSM platforms such as ServiceNow or BMC Remedy 3+ years in large-scale MoM monitoring environments Experience supporting Java App Servers, VMware, Oracle More ❯