51 to 75 of 172 Remedy ITSM Jobs

/CentOS) Network and endpoint security principles Patch management and vulnerability lifecycle Vulnerability scanning and management tools (e.g., Tenable, Qualys, Rapid7) Scripting and automation (PowerShell, Bash, Python) Ticketing and ITSM tools (e.g., Jira, ServiceNow, Remedy) Security compliance standards (e.g., NIST, PCI-DSS, ISO 27001, CIS Benchmarks More ❯

time operations Provide Level 2 and Level 3 support for issues related to System Platform, including alarms, historian data, redundancy, failover, and real-time data integrity. Apply ITIL/ITSM practices for structured incidents, problems, and change management processes. Ensure secure, validated, and compliant system configurations and follow strict pharmaceutical industry quality standards during troubleshooting and maintenance. Ensure seamless … incident investigation and resolution, including root cause analysis in control system environments. Proficiency in Dutch or French preferred. Solid understanding of incident management workflows in line with ITIL/ITSM frameworks. Pharmaceutical industry experience is a must, including familiarity with GMP environments and compliance-driven processes. Familiarity with Siemens PLCs (S7-300, S7-400, S7-1500) and PCS … knowledge not mandatory). Ability to work in on-site, shift-based support structure, providing coverage for production-critical systems. Exposure to ITIL Foundation certification or practical experience in ITSM platforms (e.g., ServiceNow, BMC Remedy). Relevant certifications: Aveva Certified System Platform Developer, Siemens or PCS 7 training courses (advantageous). Experience working with process industries such More ❯

scenarios to ensure service continuity REQUIREMENTS: 3+ years in fault and performance monitoring (e.g., Netcool, AppDynamics, HP Ops Manager) 3+ years in incident management tools (e.g., ServiceNow, BMC Remedy) 3+ years in MoM (Manager of Manager) monitoring environments 3+ years of experience with ITIL frameworks (incident, change, problem, RCA) 2+ years of hands-on troubleshooting distributed systems Strong More ❯

and knowledge of the 802.11 wireless internet standards Proficient in Jamf Pro, macOS, Active Directory, MySQL Certifications relating to Apple Mac Technician, Jamf Technician strongly encouraged Remedy ITSM/ServiceNow experience a plus Clearance/Citizenship: Secret Must be US Citizen Travel Requirements: This position will involve minimal travel Location: Fort Meade, MD Salary More ❯

Network monitoring protocols/methods such as SNMP, NetFlow, and Syslog. • Implementation/Administration of one or more Network Management Systems (Splunk, CA/Broadcom Product Suite, BMC Remedy, IPAM, Infoblox, ownCloud). • Networking principles and systems functionality, with the ability to troubleshoot OSI layers 1-7 throughout a COTS environment. • Linux OS (RHEL/CentOS) and Microsoft More ❯

R- Description We are currently seeking a Windows Systems Administrator to join the Compartmented Enterprise Services Office (CESO) effort. This program is establishing a modern secure web service (SWS) operation as part of a state-of-the-art, highly automated More ❯

Identify and drive process and documentation improvements REQUIREMENTS: 3+ years with monitoring tools such as IBM Netcool, AppDynamics, or HP Ops Manager 3+ years using ServiceNow or BMC Remedy 3+ years in large-scale MoM monitoring environments 3+ years of ITIL experience (incident, problem, change, RCA) 2+ years of advanced troubleshooting in distributed systems Strong communication and leadership More ❯

secure storage and end-of-day equipment management Essential Skills & Experience: Hands-on experience in hardware deployment , tech refresh , or end-user device support Familiarity with workflow management or ITSM tools (e.g., ServiceNow, Remedy) Excellent organisational skills and attention to detail Ability to communicate effectively with users and technical teams Comfortable with manual handling of IT hardware More ❯

secure storage and end-of-day equipment management Essential Skills & Experience: Hands-on experience in hardware deployment , tech refresh , or end-user device support Familiarity with workflow management or ITSM tools (e.g., ServiceNow, Remedy) Excellent organisational skills and attention to detail Ability to communicate effectively with users and technical teams Comfortable with manual handling of IT hardware More ❯

secure storage and end-of-day equipment management Essential Skills & Experience: Hands-on experience in hardware deployment , tech refresh , or end-user device support Familiarity with workflow management or ITSM tools (e.g., ServiceNow, Remedy) Excellent organisational skills and attention to detail Ability to communicate effectively with users and technical teams Comfortable with manual handling of IT hardware More ❯

Qualifications Certified Cisco Network Professional (CCNP) or equivalent. Demonstrate experience in one or more of the following enterprise network management tools such as SolarWinds, MECM, Core Light, BMC Helix ITSM (Remedy), JIRA, etc. Hands on experience with WAN, LAN, SPPNs, DECCs, compute, storage, capability delivery platforms, telecommunications and circuits Demonstrate expertise in design and improvement of complex More ❯

Qualifications Certified Cisco Network Professional (CCNP) or equivalent. Demonstrate experience in one or more of the following enterprise network management tools such as SolarWinds, MECM, Core Light, BMC Helix ITSM (Remedy), JIRA, etc. Hands on experience with WAN, LAN, SPPNs, DECCs, compute, storage, capability delivery platforms, telecommunications and circuits Demonstrate expertise in design and improvement of complex More ❯

customer service to DTRA personnel by assisting them with IT-related issues. Document and communicate degradation of services or outage issues information to customers and help with resolution. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Ensure your assigned tickets stay within the program's AQL/SLA commitments. Utilize Remedy and More ❯

Universal Forwarder configurations to add, remove, and tune ingest for various OS types (Windows, Linux, MacOS, Unix etc.) Experience with Splunk Heavy Forwarder configurations Familiarity with IT Service Management (ITSM) ticketing platforms, such as ServiceNow or Remedy, for tracking incidents and submitting change requests Familiarity with CRIBL for data ingest reductions Education Bachelor's degree with More ❯

services to enable mission success and improve end user experience across the customer environment. On this program, we will deliver capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk and endpoint management to enable the DoD customer's IT operations. Responsibilities: As a ServiceNow Technical Solutions Architect for an agile team, you will be … short sprints. Good ability to anticipate issues and formulate remedial actions Excellent technical, diagnostic, and troubleshooting skills Experience with Remedy to ServiceNow migration with a focus on ITSM core competencies and complex data sets. Requires on site (Chantilly, VA) work location 5 days a week to be in proximity of self-hosted ServiceNow instances and environment. Desired More ❯

Qualifications Certified Cisco Network Professional (CCNP) or equivalent. Demonstrate experience in one or more of the following enterprise network management tools such as SolarWinds, MECM, Core Light, BMC Helix ITSM (Remedy), JIRA, etc. Hands on experience with WAN, LAN, SPPNs, DECCs, compute, storage, capability delivery platforms, telecommunications and circuits Demonstrate expertise in design and improvement of complex More ❯

Qualifications Certified Cisco Network Professional (CCNP) or equivalent. Demonstrate experience in one or more of the following enterprise network management tools such as SolarWinds, MECM, Core Light, BMC Helix ITSM (Remedy), JIRA, etc. Hands on experience with WAN, LAN, SPPNs, DECCs, compute, storage, capability delivery platforms, telecommunications and circuits Demonstrate expertise in design and improvement of complex More ❯

independently in a dynamic environment Strong interpersonal and presentation skills Experience with desktop environment, local area networks, telephony, voice, land mobile radio, and/or video desired Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required Experience working in a customer service role desired Experience with supporting high priority tickets Required Clearance More ❯

Ability to resolve complex end-user issues related to hardware, VDI, networking, and software systems. Strong customer service skills, particularly in supporting senior leadership and VIP personnel. Familiar with ITSM tools (e.g., Remedy, ServiceNow), AMC tasking, and COOP operations. Security+ Certifications and ITIL Foundations (preferred More ❯

R- Description The Defense & Intelligence Group at Leidos has a career opportunity for a non- secure Voice Specialist in support of the Air Force National Capital Region (AFNCR) IT Services program. The AFNCR IT Services program provides support for information More ❯

at the Pentagon. WHAT YOU'LL NEED TO SUCCEED - DESIRED: Security Clearance: Active TS/SCI clearance Certification: F5 Network certification Technical Skills: Experience with proposals. Experience utilizing Remedy ITSM. Experience administering and troubleshooting server operating systems such as Linux, Windows, or UNIX. Experience documenting network topology using Visio. More ❯

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Remedy Consultant (BMC Remedy) Location: Remote Duration: 6 months Clearance: Active SC Rate: £563/day Contract Inside IR35 on umbrella Role Description: Experience and/or capability … to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment Managing … CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software life cycle methodologies Integration More ❯

Management control. • Lead a team in review and researching Change Requests and other work vehicles to complete Configuration Management and drawing/modeling update tasks using the BMC Remedy ticketing system. • Lead a team to consult with engineers to understand configuration changes to update all related drawings and models. • Lead a team that is updating and maintaining the … Configuration Management System (CMDB) in BMC Remedy . Qualifications: • Must have ability to obtain a Secret Clearance Certification Requirements: Desired: Current DoD 8570 approved IAT Level II certification such as Security+, ITIL Security Requirements: US Citizen and ability to obtain a Secret Clearance Salary: $90k - $110k More ❯

tool to track Key Performance Indicators (KPIs), metrics, and other reporting data in the Defense Property Accountability System (DPAS) as well as the application for Information Technology Service Management (ITSM) (BMC Remedy). Perform independent verification of the Asset Compliance Program for DPAS custodial accounts to ensure alignment with higher echelon Asset Compliance Programs. Review, update and … limited segment in one of the major areas of supply management. Provide inventory reports and research and resolve discrepancies. Track all IT asset transactions in the software application for ITSM and DPAS throughout the assets' life cycle. Maintain warehouse stock level inventory to ensure available stocks to avoid work stoppage due to lack of materials. Provide report of stocks More ❯

customer service to DTRA personnel by assisting them with IT-related issues. Document and communicate degradation of services or outage issues information to customers and help with resolution. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Ensure your assigned tickets stay within the program's AQL/SLA commitments. Utilize Remedy and More ❯