51 to 75 of 79 Remedy ITSM Jobs

Indicators (KPIs), metrics, and other reporting data in the Defense Property Accountability System (DPAS) as well as the application for Information Technology Service Management (ITSM) (BMC Remedy). Perform independent verification of the Asset Compliance Program for DPAS custodial accounts to ensure alignment with higher echelon Asset … the major areas of supply management. Provide inventory reports and research and resolve discrepancies. Track all IT asset transactions in the software application for ITSM and DPAS throughout the assets' life cycle. Maintain warehouse stock level inventory to ensure available stocks to avoid work stoppage due to lack of More ❯

infrastructure. Deep knowledge of ITIL v3 or v4 frameworks, with demonstrated process ownership across Incident, Problem, Change, and Configuration Management. Youll have familiarity with ITSM platforms (e.g., Sales Force, Remedy) and asset/configuration tools (CMDBs). Youll come with vendor management experience across telecom and facilities More ❯

remove, and tune ingest for various OS types (Windows, Linux, MacOS, Unix etc.) Experience with Splunk Heavy Forwarder configurations Familiarity with IT Service Management (ITSM) ticketing platforms, such as ServiceNow or Remedy, for tracking incidents and submitting change requests Familiarity with CRIBL for data ingest reductions Education More ❯

systematic problem solving skills required. · Windows Operating systems · Clients: Windows XP, Windows 10 · Servers: Windows 2008/2012/2016 · Knowledge of Active Directory · ITSM ticketing tools such as Service now , Remedy, HP Service Center, Peregrine Service Center · Remote desktop connectivity applications like Team Viewer, SMS, Bomgar More ❯

systematic problem solving skills required. · Windows Operating systems · Clients: Windows XP, Windows 10 · Servers: Windows 2008/2012/2016 · Knowledge of Active Directory · ITSM ticketing tools such as Service now , Remedy, HP Service Center, Peregrine Service Center · Remote desktop connectivity applications like Team Viewer, SMS, Bomgar More ❯

assets, and distribution of hardware, as directed by the Government. Ensures that ADPE hardware and software are properly received in an IT Service Management (ITSM) approved database, documented in accordance with Personal Property Management (PPM) requirements, stored, and disbursed to the required user to maintain good supply and accountability … a fast-paced environment. Ability to brief senior military and government leaders. Desired Qualifications Prior experience with Microsoft Enterprise Licensing. Experience with BMC Remedy Asset Management module. Prior experience supporting an enterprise level IT contract in a DoD organization. ITIL Foundations or higher level ITIL certification. Target salary More ❯

are not limited too): Assist the government in ensuring that requirements requested are approved from the DHA Enterprise Approved Product List. Generate reports, monitor ITSM ticket que performance, monitor calendar events, and provide critical updates to Government leadership when appropriate. Process software related tickets, review/validate RVDC, follow … up with customers as necessary. Generate reports, monitor ITSM ticket que performance, monitor calendar events, and provide critical updates to Government leadership when appropriate. Update action statuses via the Procurement Action Tracker, ServiceNow and other databases/tools as necessary. Coordinate with program and project managers from various Directorates … the following software applications including but not limited to: the MS Office suite, MS access, Service Now or other ticketing systems (i.e. BMC Remedy or similar). SCA/Union/Intern Rate or Range Details Target Salary Range: $39,000 - $62,000. This represents the typical salary More ❯

services or outage issues information to customers and help with resolution. Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Ensure your assigned tickets stay within the program's AQL/SLA commitments. … Open and close tickets in Remedy and/or Service Now. Ensure all tickets, requests, and work orders are properly documented. Create or coordinate the development of Knowledge Base Articles (KBA) Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds. Provide support More ❯

Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience with ITSM tools (e.g., BMC Remedy). Knowledge of ICT and/or mobile network environments To apply for the Incident Assurance Manager please More ❯

Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience with ITSM tools (e.g., BMC Remedy). Knowledge of ICT and/or mobile network environments To apply for the Incident Assurance Manager please More ❯

Strong interpersonal and presentation skills Experience with desktop environment, local area networks, telephony, voice, land mobile radio, and/or video desired Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required Experience working in a customer service role desired Experience with supporting More ❯

and improve end user experience across the customer environment. On this program, we will deliver capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk and endpoint management to enable the DoD customer's IT operations. Responsibilities: As a ServiceNow Technical Solutions Architect for an … anticipate issues and formulate remedial actions Excellent technical, diagnostic, and troubleshooting skills Experience with Remedy to ServiceNow migration with a focus on ITSM core competencies and complex data sets. Requires on site (Chantilly, VA) work location 5 days a week to be in proximity of self-hosted More ❯

for management of Information Technology (IT) Services. Document and communicate degradation of services or outage issues information to customers and help with resolution. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Utilize Remedy and/or Service Now for queue and work More ❯

IT Service Delivery Manager - Remedy Permanent Theale/Home Are you a proactive IT Service Delivery Manager with a passion for driving high-quality service and leading major incident responses? Join our team and take ownership of critical ITIL processes, supplier management, and service improvement across both in … daily IT service delivery across internal and outsourced teams Act as Major Incident Manager, coordinating rapid recovery and resolution Manage supplier performance, including Remedy Managed Services Lead problem and change management, ensuring minimal disruption Support project transitions into live service and enforce operational acceptance Drive continuous service improvements … ITIL best practices and SLA/OLA management Hands-on experience managing third-party suppliers (IaaS/SaaS/PaaS) Knowledge of BMC Remedy (Helix) preferred Confident communicator with excellent stakeholder and vendor management skills Help shape the future of IT operations in a dynamic, collaborative environment. To More ❯

IT Service Delivery Manager - Remedy Permanent Theale/Home Are you a proactive IT Service Delivery Manager with a passion for driving high-quality service and leading major incident responses? Join our team and take ownership of critical ITIL processes, supplier management, and service improvement across both in … daily IT service delivery across internal and outsourced teams Act as Major Incident Manager, coordinating rapid recovery and resolution Manage supplier performance, including Remedy Managed Services Lead problem and change management, ensuring minimal disruption Support project transitions into live service and enforce operational acceptance Drive continuous service improvements … ITIL best practices and SLA/OLA management Hands-on experience managing third-party suppliers (IaaS/SaaS/PaaS) Knowledge of BMC Remedy (Helix) preferred Confident communicator with excellent stakeholder and vendor management skills Help shape the future of IT operations in a dynamic, collaborative environment. To More ❯

IT Service Delivery Manager - Remedy Permanent Theale/Home Are you a proactive IT Service Delivery Manager with a passion for driving high-quality service and leading major incident responses? Join our team and take ownership of critical ITIL processes, supplier management, and service improvement across both in … daily IT service delivery across internal and outsourced teams Act as Major Incident Manager, coordinating rapid recovery and resolution Manage supplier performance, including Remedy Managed Services Lead problem and change management, ensuring minimal disruption Support project transitions into live service and enforce operational acceptance Drive continuous service improvements … ITIL best practices and SLA/OLA management Hands-on experience managing third-party suppliers (IaaS/SaaS/PaaS) Knowledge of BMC Remedy (Helix) preferred Confident communicator with excellent stakeholder and vendor management skills Help shape the future of IT operations in a dynamic, collaborative environment. To More ❯

IT Service Delivery Manager - Remedy Permanent Theale/Home Are you a proactive IT Service Delivery Manager with a passion for driving high-quality service and leading major incident responses? Join our team and take ownership of critical ITIL processes, supplier management, and service improvement across both in … daily IT service delivery across internal and outsourced teams Act as Major Incident Manager, coordinating rapid recovery and resolution Manage supplier performance, including Remedy Managed Services Lead problem and change management, ensuring minimal disruption Support project transitions into live service and enforce operational acceptance Drive continuous service improvements … ITIL best practices and SLA/OLA management Hands-on experience managing third-party suppliers (IaaS/SaaS/PaaS) Knowledge of BMC Remedy (Helix) preferred Confident communicator with excellent stakeholder and vendor management skills Help shape the future of IT operations in a dynamic, collaborative environment. To More ❯

the ICT Senior Management team from the Service Tower supply chain. Playing a key role in the management and development of contracts to remedy/improve performance/extract value/agree variation for extracting maximum value. Accountable for the planning and proposing of future budgetary requirements for … Governance bodies and their terms of reference, maintaining up to date & accurate ICT systems & process documentation. Accountable for the ITIL Change Process and the ITSM Tooling Continuously review ICT Infrastructure, making capacity recommendations for ICT Systems in support of ongoing business operations & future requirements. Ensure that the council meets More ❯

the ICT Senior Management team from the Service Tower supply chain. Playing a key role in the management and development of contracts to remedy/improve performance/extract value/agree variation for extracting maximum value. Accountable for the planning and proposing of future budgetary requirements for … Governance bodies and their terms of reference, maintaining up to date & accurate ICT systems & process documentation. Accountable for the ITIL Change Process and the ITSM Tooling Continuously review ICT Infrastructure, making capacity recommendations for ICT Systems in support of ongoing business operations & future requirements. Ensure that the council meets More ❯

technical skills in networking and desktop support. Experience with enterprise management monitoring tools such as HP Openview, Solarwinds, or Splunk a plus. Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required Experience scheduling in a 24x7 environment Requirements Three (3) years of More ❯

Analyst to join on a 6 month initial contract, inside IR35. Required to Support the delivery of the migration from my client’s current ITSM tooling (SMAX) to ServiceNow. The successful candidate will have the following skills/knowledge apart from being a strong Business Analyst: A level of … Open Telemetry, SNMP, Netconf) An understanding of what Observability is, and how a company can utilise it. Previous experience of using IT Service management (ITSM) tools like Remedy or ServiceNow. Understands how various business areas utilise ITSM. Should this position be of interest please submit your CV More ❯

Migration: Familiarity with processes and challenges related to Windows 11 upgrades. IT Infrastructure Knowledge: Understanding of device lifecycle management, hardware logistics, and endpoint configurations. ITSM Tools: Experience with platforms such as ServiceNow, BMC Remedy, or similar systems. Job Description: Project Planning and Coordination: Develop and maintain a More ❯

functional and technical support for SAP S/4HANA modules (e.g. Finance, Manufacturing, Procurement, Sales) & HANA. Monitoring and managing service tickets/incidents using ITSM tools (ServiceNow, Remedy, etc.) Analysing and resolving system issues, analysing root cause, and applying corrective/preventive actions. Collaborate with end-users More ❯

desk/office/conference room, etc.). May include necessary changes within the switch to accommodate port activation. Perform as first responder to ITSM and Service Now problem tickets. May include a variety of duties to include customer contact, problem identification, and research, taking corrective action, acquiring additional … work as needed 4. Operate network test equipment (layer 1-3) Monitor and take appropriate action from network alerts generated from management tools. Administer ITSM/Service Now network ticket queue. Respond, update, and close Remedy incident tickets (break/fix and service requests). Support network More ❯

by assisting them with IT-related issues. Document and communicate degradation of services or outage issues information to customers and help with resolution. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Ensure your assigned tickets stay within the program's AQL/SLA commitments. … Utilize Remedy and/or Service Now for queue and work management. Ensure all tickets, requests, and work orders are properly documented. Create or coordinate the development of Knowledge Base Articles (KBA) Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds. Provide More ❯