76 to 91 of 91 Remedy ITSM Jobs

prompt customer service to DTRA personnel by assisting them with IT-related issues. Document and communicate degradation of services or outage issues to customers and help with resolution. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Utilize Remedy for queue and work management, ensuring assigned tickets stay within the program's AQL … communication for change procedures, and management updates to all levels of government and contractor leadership. Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar). Experience with Remedy Ticket system. Proficient in Active Directory and managing user accounts and security groups for the agency. Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and network protocols. Strong More ❯

prompt customer service to DTRA personnel by assisting them with IT-related issues. Document and communicate degradation of services or outage issues to customers and help with resolution. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Utilize Remedy for queue and work management, ensuring assigned tickets stay within the program's AQL … communication for change procedures, and management updates to all levels of government and contractor leadership. Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar). Experience with Remedy Ticket system. Proficient in Active Directory and managing user accounts and security groups for the agency. Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and network protocols. Strong More ❯

prompt customer service to DTRA personnel by assisting them with IT-related issues. Document and communicate degradation of services or outage issues to customers and help with resolution. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Utilize Remedy for queue and work management, ensuring assigned tickets stay within the program's AQL … communication for change procedures, and management updates to all levels of government and contractor leadership. Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar). Experience with Remedy Ticket system. Proficient in Active Directory and managing user accounts and security groups for the agency. Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and network protocols. Strong More ❯

Operating Procedures. • The candidate will provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. The candidate must be proficient in Remedy Ticket system. Will be responsible for creating incident tickets, reports (BMC Smart Reporting), tasks, and work orders. • Additional Primary Responsibilities: • Support Tier I-III system, networking, and engineering personnel … prompt customer service to DTRA personnel by assisting them with IT-related issues. • Document and communicate degradation of services or outage issues to customers and help with resolution. • Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. • Utilize Remedy for queue and work management, ensuring assigned tickets stay within the program's AQL More ❯

Operating Procedures. The candidate will provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. The candidate must be proficient in Remedy Ticket system. Will be responsible for creating incident tickets, reports (BMC Smart Reporting), tasks, and work orders. Additional Primary Responsibilities: - Support Tier I-III system, networking, and engineering personnel … prompt customer service to DTRA personnel by assisting them with IT-related issues. - Document and communicate degradation of services or outage issues to customers and help with resolution. - Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. - Utilize Remedy for queue and work management, ensuring assigned tickets stay within the program's AQL More ❯

Operating Procedures. The candidate will provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. The candidate must be proficient in Remedy Ticket system. Will be responsible for creating incident tickets, reports (BMC Smart Reporting), tasks, and work orders. Additional Primary Responsibilities: Support Tier I-III system, networking, and engineering personnel … prompt customer service to DTRA personnel by assisting them with IT-related issues. Document and communicate degradation of services or outage issues to customers and help with resolution. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Utilize Remedy for queue and work management, ensuring assigned tickets stay within the program's AQL More ❯

Support the production and distribution of Management Information from Service Management Tooling. Mandatory skills: TILv3 Foundation minimum Competent with MS Office Automation Tools IT Service Desk Experience Experience of ITSM tooling such as Remedy Strong Communication Skills Desirable skills: Experience of working with MOD deployed IT systems. If this is the role for you please submit your More ❯

tool to track Key Performance Indicators (KPIs), metrics, and other reporting data in the Defense Property Accountability System (DPAS) as well as the application for Information Technology Service Management (ITSM) (BMC Remedy). Perform independent verification of the Asset Compliance Program for DPAS custodial accounts to ensure alignment with higher echelon Asset Compliance Programs. Review, update and … limited segment in one of the major areas of supply management. Provide inventory reports and research and resolve discrepancies. Track all IT asset transactions in the software application for ITSM and DPAS throughout the assets' life cycle. Maintain warehouse stock level inventory to ensure available stocks to avoid work stoppage due to lack of materials. Provide report of stocks More ❯

years of relevant experience in helpdesk/desktop support and working with equipment • Experience supporting enterprise level environments • Proficient in managing tickets through ticketing systems such as Remedy, Salesforce, or ServiceNow • Experience with O365 and M365 • Experience in Active Directory configuring user and computer accounts • Excellent ability to work directly with users and troubleshoot/resolve key issues … needed Preferred Qualifications: • Bachelor's degree in relevant discipline. • A+, Net+, or Sec+ certification or equivalent • Experience with different systems (Windows, MAC, Linux, etc ) • Experience working with ServiceNow and ITSM for ticketing • Proficiency in troubleshooting of computers, printers, desktop PCs, etc The expected compensation range for this position is to be between $23-26/hr. o Eligibility requirements More ❯

R- Description We are currently seeking a Windows Systems Administrator to join the Compartmented Enterprise Services Office (CESO) effort. This program is establishing a modern secure web service (SWS) operation as part of a state-of-the-art, highly automated More ❯

spares. Support International Partners (IP) Navy Multiband Terminal (NMT) systems support to include responding to IP email notifications of failed parts, creating and routing offline Information Technology Service Management (ITSM) forms. Coordinating Installation Check Out Spares (INCOS) support to include COLTS updates, INCOS international shipments, and the failed assets returned to NIWC LANT, CH for No Evidence of Failure … and tracking of NMT X-Band High Power Amplifier Power Condition Units, to include COLTS modifications updates Coordinating NMT EBEM inventory and management to include creating and submitting offline ITSM tickets in tracking failed EBEM repair efforts. REQUIRED SKILLS/YEARS OF EXPERIENCE Must have a minimum of three (3) years performing Logistics Acquisition and Sustainment support functions to … life cycle phases (concept to disposal): Integrated Logistics Support (ILS); Data Management (DM); Project Management; In-Service Engineering Agent (ISEA) fielding and sustainment support; 3+ years of experience using ITSM (Previously REMEDY), COLTS, NDE, SAILOR, ICAPS, CDMD-OA, CMPRO, SPIDER, TDMIS, SME 3 DAS, FEDLOG, WEBFLIS, Haystack, One Touch, and Asset Visibility; develop written instructions, procedures, spreadsheets More ❯

services to enable mission success and improve end user experience across the customer environment. On this program, we will deliver capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk and endpoint management to enable the DoD customer's IT operations. Responsibilities: As a ServiceNow Technical Solutions Architect for an agile team, you will be … short sprints. Good ability to anticipate issues and formulate remedial actions Excellent technical, diagnostic, and troubleshooting skills Experience with Remedy to ServiceNow migration with a focus on ITSM core competencies and complex data sets. Requires on site (Chantilly, VA) work location 5 days a week to be in proximity of self-hosted ServiceNow instances and environment. Desired More ❯

Ability to resolve complex end-user issues related to hardware, VDI, networking, and software systems. Strong customer service skills, particularly in supporting senior leadership and VIP personnel. Familiar with ITSM tools (e.g., Remedy, ServiceNow), AMC tasking, and COOP operations. Security+ Certifications and ITIL Foundations (preferred More ❯

Management control. • Lead a team in review and researching Change Requests and other work vehicles to complete Configuration Management and drawing/modeling update tasks using the BMC Remedy ticketing system. • Lead a team to consult with engineers to understand configuration changes to update all related drawings and models. • Lead a team that is updating and maintaining the … Configuration Management System (CMDB) in BMC Remedy . Qualifications: • Must have ability to obtain a Secret Clearance Years of experience: 5+ years Certification Requirements: Desired: Current DoD 8570 approved IAT Level II certification such as Security+, ITIL Education Requirements: BS Degree preferred Security Requirements: US Citizen and ability to obtain a Secret Clearance Salary Range: $120,000 to More ❯

Document and communicate degradation of services or outage issues information to customers and help with resolution. Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Ensure your assigned tickets stay within the program's AQL/SLA commitments. Open and close tickets in … Remedy and/or Service Now. Ensure all tickets, requests, and work orders are properly documented. Create or coordinate the development of Knowledge Base Articles (KBA) Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds. Provide support for new employees setting up ADPE (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC More ❯

Systems Administrator/Mission Support Operator - $10K Sign-on bonus Classified work and therefore must be on-site Mission Support Operator (MSO) provides 24/7, 365, 12hrs shift, Tier 1/2 operational support to end customers and users More ❯