Speech Analytics Platform Analyst
- Hiring Organisation
- Vitality Corporate Services Limited
- Location
- Stockport, Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
within the conversation intelligence platform to measure agent behaviours, customer experience and compliance Extract, transform and analyse conversational data using Power BI, Excel and SQL, ensuring insight is accurate, accessible and structured for wider business use Develop and maintain dashboards that provide stakeholders across Quality Assurance, Operations and Risk with … Advanced Power BI skills, with experience building and maintaining dashboards Advanced Excel skills, including data transformation, lookup functions and pivot tables Working knowledge of SQL for data extraction and analysis Confidence using or learning APIs to access, transfer and automate data Strong analytical skills with the ability to identify patterns ...