An outstanding opportunity to join a small but growing Bank as their Senior IT Support Engineer. This is a hands-on role where you'll be the go-to person for IT support, with clear scope to progress into cyber and security down the line. What you'll do Provide 2nd/3rd Line Support with More ❯
participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed … often, in high pressure situations). Your Impact Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve technical issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the … teams Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions Share insights from customer interactions to improve our product and support experience Document troubleshooting steps and resolutions clearly for both internal and customer use Lead root cause analysis and coordinate corrective actions to prevent recurrence Qualifications Your Experience Mandatory Requirements More ❯
participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed … often, in high pressure situations). Your Impact Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve technical issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the … teams Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions Share insights from customer interactions to improve our product and support experience Document troubleshooting steps and resolutions clearly for both internal and customer use Lead root cause analysis and coordinate corrective actions to prevent recurrence Qualifications Your Experience Mandatory Requirements More ❯
london (tottenham), south east england, united kingdom
Palo Alto Networks
participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed … often, in high pressure situations). Your Impact Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve technical issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the … teams Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions Share insights from customer interactions to improve our product and support experience Document troubleshooting steps and resolutions clearly for both internal and customer use Lead root cause analysis and coordinate corrective actions to prevent recurrence Qualifications Your Experience Mandatory Requirements More ❯
Job Summary Job Description JOB SUMMARY This senior, cross-functional role serves as a subject matter expert for complex, escalated incidents across core Supply Chain technologies, including WMS, G2P, TMS, SCADA, and related logistics systems. As part of a collaborative Level 3 support and analysis team, you will lead root cause investigations, interpret logs and code traces, identify … knowledge transfer to L2 support. Create and maintain technical documentation, Root Cause Analysis reports, and proactive stability recommendations. Contribute to the design and evolution of monitoring and alerting strategies. Support the development of new team members and junior analysts. Maintain strong working knowledge of system architecture, application behavior, and operational priorities. MINIMUM JOB REQUIREMENTS Education Bachelor's degree or … preference for candidates who demonstrate strong critical thinking, communication, and problem-solving skills. Work Experience 5+ years of professional experience in technical environments such as L2/L3 IT Support, Software Development, Systems Engineering, or Infrastructure Operations. 2+ years must involve high-responsibility contexts like major incident response, DevOps/Site Reliability, or fast-paced startup environments where independent More ❯
