19 Service Delivery Jobs in Cheshire

energetic Provisioning Manager to join a thriving telecoms business. This is a senior role in a growing business with a key spotlight on the delivery to time, cost and quality. The Provisioning Manager will be a high energy motivated leader and will be required to be present and visible … Partners and end users across the UK. The Provisioning Manager will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development: Provide leadership and direction to … the team of Team Leaders and Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates through out the process. Develop managers and team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster a collaborative team environment that more »

reactive services within remit, detailed planning of work with Integral engineering and our supply chain To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. To monitor, action and escalate work orders and incidents as appropriate to achieve … agreed service levels and to keep customers informed of status and progress of resolution. Procurement of services from external supply partners, including purchase order creation and service delivery management To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities … business Essential Qualifications & Experience: 2+ years working within a work order/scheduling/mobile resource planning environment; FM is advantageous Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery. Experience of working in a customer service more »

reactive services within remit, detailed planning of work with Integral engineering and our supply chain To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. To monitor, action and escalate work orders and incidents as appropriate to achieve … agreed service levels and to keep customers informed of status and progress of resolution. Procurement of services from external supply partners, including purchase order creation and service delivery management To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities … business Essential Qualifications & Experience: 2+ years working within a work order/scheduling/mobile resource planning environment; FM is advantageous Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery. Experience of working in a customer service more »

of Job Digital Workplace Analyst/2nd Line Support Analyst The Digital Workplace team are the main team responsible for managing user incidents and service requests relating to the digital workplace environment (laptop/desktop, mobile, user management, printing, audio-visual/teleconferencing) including providing technical support for offices … and sites. The role of the Digital Workplace Analyst is to provide remote and on-site assistance to IT service users, acting as the main point of contact for the notification and management of digital workplace incidents and service requests, ensuring delivery of timely and quality end … user IT services through consistent application of internal processes and clear communications. Key Accountabilities IT Service Delivery • Provide remote and desk-side support and assistance to employees (users) with regard to IT services provided by the UK IT department • Ensure that all calls are logged in the IT more »

UK Operations Campus – Macclesfield. As a member of the FM Hard Services Governance Team, the position proactively contributes to the provision, continuous improvement, and delivery of a World Class service to the site, all ensuring statutory, regulatory and GMP Compliance requirements are met, to ensure stable and reliable … goals and objectives are met. Ensure safe, compliant and effective completion of assigned projects. Your New Role The support the safe, effective and compliant delivery of the Project Management responsibilities for Facilities Management Hard Service Governance Team at the Macclesfield campus. Supporting the timely and accurate completion of … Project feasibility studies and delivery of Capital Investment projects across all functions of the UK1 campus. Co-ordination of Project Engineering activities to ensure safe delivery of works in compliance with Financial, Regulatory and AstraZeneca Quality System requirements, ensuring the use of best practice and completion to the more »

Job Title : Service Engineer Location : Chester-Le-Street Salary : up to £34,000 We are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit a Service Engineer. This is an incredibly exciting opportunity to join our client during a … period filled with exciting and ongoing projects. Primary Responsibilities (Service Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements … and meeting deadlines. Collaborating efficiently as part of the service team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to more »

team! You will be joining a company, who are transforming the way businesses communicate. With a focus on cutting-edge technology and excellent customer service delivery and service thereafter. About the role: We are looking for a dynamic and experienced Business Development Manager to join their Merseyside … key decision-makers in target industries, building and nurturing accounts, working with the technical and support teams to provide the best and most suitable service to the customer. Understanding client needs and tailoring solutions to meet their specific requirements. Negotiate contracts and close deals to achieve sales targets and more »

IT Engineer - Winsford - £30,000 - £40,000 Benefits: 25 Days holiday + Bank holidays, enhanced sick pay, medical health cash plan, 4Xdeath in service, job relevant qualifications + more I am seeking an IT Engineer to work in a technically hands on environment in Winsofrd. The role will be … either solved or escalated to the correct members of the IT team. You will be required to be aware of and stick to the Service Level Agreement and ensure that you do all in your power to meet these service levels. The successful IT Service Delivery Engineer will have experience in some of the following: Service Desk experience Windows 10/11 support and troubleshooting experience support of Office365 hardware repair and troubleshooting experience telephony support Application support Windows Server Active Directory Virtualisation Basic Exchange queries LAN/WAN, TCP/IP Suitable candidates more »

IT Engineer - Winsford - £30,000 - £40,000 Benefits: 25 Days holiday + Bank holidays, enhanced sick pay, medical health cash plan, 4Xdeath in service, job relevant qualifications + more I am seeking an IT Engineer to work in a technically hands on environment in Winsofrd. The role will be … either solved or escalated to the correct members of the IT team. You will be required to be aware of and stick to the Service Level Agreement and ensure that you do all in your power to meet these service levels. The successful IT Service Delivery Engineer will have experience in some of the following: Service Desk experience Windows 10/11 support and troubleshooting experience support of Office365 hardware repair and troubleshooting experience telephony support Application support Windows Server Active Directory Virtualisation Basic Exchange queries LAN/WAN, TCP/IP Suitable candidates more »

Identify and research significant "Major Projects" through Market Intelligence (including ABI, customer pipelines, internal knowledge sharing). Create a pipeline of opportunities and agree delivery strategy with NWP stakeholders. Create and maintain a full pipeline of specific hire and training opportunities per project and oversee the conversion of these … including diarised customer meetings to review - progress on jointly agreed actions, Key Performance Indicators (KPI's), customer satisfaction and revenue trends. Gather and present service delivery and operational KPIs to customers and ensure corrective action plans are in place to continuously improve performance. Implement effective account management techniques … and individual Project Mobilisation Plans for each target project. Work with regional NWP's teams to agree and deliver an effective sales approach and service support. These aspects must be measurable. Understand the impact of each commercial agreement in place or being bid, considering all aspects of NWP's more »

within an MSP, serving as the primary escalation point for customers and team members. Blend technical expertise with managerial acumen to drive excellence in service delivery, employee development, and operational efficiency. Directly manage employee appraisals, recruitment efforts, SLA compliance, and round-the-clock support schedules. Key Responsibilities: * Champion … our clients Quality Management system, ensuring adherence to procedures and consistently high service levels for our clientele. * Provide proactive and reactive technical support to our customer base, resolving issues promptly and effectively. * Maintain seamless coverage of the technical desk, coordinating schedules for round-the-clock support. * Serve as the … interested then please apply or send your CV to ( tom . craig @ nextech - group . co . uk ) IT Manager - technical - Windows - MCP - MSP - Service Desk - IT Support - SLA - ITIL - KPI - Team Management more »

Identify and implement, using consistent existing models where appropriate, a training needs analysis process for the customer which identifies key learning interventions. Feeding training delivery requirements and SO implementation needs into the Training delivery Account Programme for action. Supports site management teams to effectively use the competency framework … this into training techniques and available courseware, support tools etc. Any other duties as directed by the Account Director/National Account Manager/Service Delivery Manager Essential Skills Competencies Managing the training matrix. Manages self. Decision making. Communication skills. Business acumen & commercial awareness. Operational excellence. Strategic thinking … communication skills - written & verbal. Working knowledge of Microsoft Office 365. Desirable Experience of large-scale Training operations. Security industry or Educational environment experience. Customer service experience in people-facing environment. Ability to train IEC/Drug & alcohol testing/Speed gun awareness. About Company Join Today and Build a more »

working together to enable a better, safer and more interconnected world. Job Description PRIMARY PURPOSE OF THE ROLE To ensure the successful implementation and delivery of client projects on a global basis in line with the agreed client plan and ensure that contractual obligations are fulfilled. To identify new … CBE services post contract award and work to the agreed client plan. Focus on maintaining customer satisfaction and maximising the opportunities for expanding our service offering as well as revenue Develop and deploy global co-operative agreements within the SGS network. Monitor and manage global contract performance, including supervision … of both audit delivery and ‘back-office’ activities run by the managing affiliate and delivery affiliates using the support of GKAA. In liaison with GKAA, monitoring the performance of SGS regarding client specific KPI’s. Identify and mitigating risks with respect to poor performance/client expectations Manage more »

Who We Are CDS, a Hewlett Packard Enterprise company (CDS) is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well as delivering the difference in business-oriented services, such as development, support and maintenance of applications, virtualisation, automation … charging to other Corporate HPE Business Units. In the role you will: Act as a Finance Business Partner to allocated Regional Operations Managers and Service Delivery Managers, offering financial guidance and support, whilst being part of their management team. Prepare monthly review packs with appropriate narratives following a more »

role, you'll provide expert support to both corporate and clinical functions, ensuring a seamless flow of high-quality information to enhance patient care, service delivery, and financial decision-making. As a technically adept and adept communicator, you'll excel at gathering requirements from diverse stakeholders and translating … the development and automation of exception reports. Management of projects to deliver data and information supporting regional and corporate services. Timely and high-quality delivery of national and contractual data and reporting requirements. Gathering and addressing information and reporting requirements related to mobilizations, deployments, and exits For a full … Description on our career site Desirable Click Apply for this job above to view the Job Description on our career site Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

role, you'll provide expert support to both corporate and clinical functions, ensuring a seamless flow of high-quality information to enhance patient care, service delivery, and financial decision-making. As a technically adept and adept communicator, you'll excel at gathering requirements from diverse stakeholders and translating … the development and automation of exception reports. Management of projects to deliver data and information supporting regional and corporate services. Timely and high-quality delivery of national and contractual data and reporting requirements. Gathering and addressing information and reporting requirements related to mobilizations, deployments, and exits For a full … Description on our career site Desirable Click Apply for this job above to view the Job Description on our career site Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

The role We are actively seeking a Senior Developer to take on a pivotal role in driving the development of key initiatives spanning CRM, service delivery, and SaaS solutions. This role is integral to our ongoing commitment to technology advancement and digital transformation. What youll be doing You … package including: Health Cash plan Life Assurance Up to £15 per month fitness subsidence Hybrid working arrangements. Auto Enrolment Pension contributions after 3 months service Birthday Day off VITO Days up to 2 days per holiday year paid volunteering Free Will writing service. The Company WorkNest is part of more »

The role We are actively seeking a Senior Developer to take on a pivotal role in driving the development of key initiatives spanning CRM, service delivery, and SaaS solutions. This role is integral to our ongoing commitment to technology advancement and digital transformation. What youll be doing You more »

systems, addressing potential issues. Preparing and configuring new equipment, such as PCs, laptops, routers, servers, and network switches. Recording support requests accurately in the service desk system and ensuring resolutions are achieved within SLA parameters. Maintaining precise internal and customer documentation in alignment with ISO 27001 and ISO … standards. Liaising with third-party suppliers to guarantee service delivery. Configuring and administrating Microsoft on-premises & 365 products, with escalations of complex issues to the senior team. Managing and implementing client projects, with effective planning. Desirable Skills and Requirements: Proficiency in addressing Microsoft Azure Cloud & Office 365-based issues more »