26 to 31 of 31 Service Desk Manager Jobs

IT Service Desk Manager (12-Month Fixed-Term Contract)Role SummaryA London Market insurance business is seeking an experienced IT Service Desk Manager to lead day-to-day IT operations on a 12-month fixed-term contract. This role oversees the IT Service Desk, ensuring high-quality support, system reliability, and continuous … improvement across the business. Key Responsibilities* Manage and develop the IT Support team, ensuring SLA and service standards are consistently met. * Act as the escalation point for complex technical issues and incidents. * Oversee IT infrastructure, hardware, and cloud platforms including Microsoft 365 and Azure AD. * Maintain IT security, networking, and compliance standards. * Lead the Joiners-Movers-Leavers process and More ❯

Here at Stonewater, we are seeking an IT Service Desk Manager to be responsible for managing and supporting the frontline IT service team. Managing both the IT Service Desk and Field Engineers to deliver a first-class service experience across the organisation, youll make sure customer incidents and requests are resolved efficiently, new … colleagues are onboarded smoothly, and IT assets are tracked and managed effectively. Your focus will be on creating a high-performing, customer-focused service that reflects our values and delivers on our customer promise. Youll ensure that strategic projects and initiatives are effectively onboarded into IT operations and continually review the processes used to deliver services to ensure that … they are fit for purpose and are aligned with our strategic vision of service delivery, using customer insight and feedback to shape future services. Working closely with business stakeholders and IT teams, youll champion Continual Service Improvement (CSI), managing the incident and request process, and ensuring performance remains consistently high. Youll also play a key role in asset More ❯

Overview This position supports IT service desk operations and knowledge base management for an Information Technology Department, ensuring efficient and effective service delivery. The role includes overseeing areas of IT service desk operations and maintaining a comprehensive knowledge base management system. Job Summary Supervise and coordinate activities of IT Service Desk Specialists, Coordinators … or Technicians to ensure efficient and effective service delivery. Identify, troubleshoot, or resolve information systems problems to minimize downtime of applications and personnel. Assist computer users with hardware and software questions and problems, providing timely and accurate resolutions. Field telephone calls, email messages, and other contacts from customers seeking guidance on technical problems, demonstrating excellent customer service skills. … with the ability to interact effectively with stakeholders at all levels. Ability to work collaboratively and independently, prioritize tasks, and manage time effectively. Education & Experience: 8+ years of IT service desk management or equivalent experience. Certifications: Minimum certification: CompTIA Security+ (or higher certification required). Baseline certification as stipulated in DoD 8140.01/8570.01-M must be completed More ❯

Position Overview: The Service Desk Incident Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL best practices and ServiceNow to ensure ticket queues are efficiently managed and service level agreements are met. This position supports seamless IT operations and contributes to improved user experiences across supported environments. Key … Responsibilities: Oversee and manage the flow of service requests and incidents using ITIL-based practices. Utilize ServiceNow to monitor ticket progress and maintain incident documentation. Ensure timely problem recognition, research, isolation, resolution, and follow-up steps. Resolve routine issues independently and escalate complex issues to Tier 2 or supervisory staff. Collaborate with Service Desk Leads and IT … teams to prioritize and coordinate resolution efforts. Track and report service metrics to improve response and delivery times. Continuously enhance the service desk operation with a focus on user experience and IT process improvement. Train and provide guidance to junior personnel as needed. Maintain efficiency and performance in incident management across enterprise support environments. Required Qualifications: • Experience More ❯

around the world safe and secure. Program Overview About The Role The Defense Mission and Health Solutions team, Benefits, Claims & Integrity Solutions Operating Unit seeks an experienced Technology Program Manager to leading a large IT Service Desk and Engineering Support Program for a major federal government agency located in Washington, DC. This is role leads an onsite … financial management services, communication, and training services. Serves as the primary point-of-contact to the Government for all contract, scope, performance, and execution matters and coordinates with all service area IT Project Managers. Oversees the execution of all program tasks in a manner consistent with the service level agreements as well as industry best practices and execution … Risk position of Public Trust Clearance. Must be able to sit onsite at our customer site in Washington DC at least 3 days a week. Experience operating an IT service desk operations that includes Tiers 1 through 3, and experience with driving critical service desk functions and tools.Preferred Qualifications: ITIL v4 Foundation Certification. Bachelors or Masters More ❯

Provides daily supervision and direction to staff who are responsible for service desk activities such as phone and in-person support to users in the areas of email, directories, standard Windows desktop applications, and applications developed or deployed under the resulting contract. These personnel serve as the first point of contact for troubleshooting hardware/software PC and … printer problems. Minimum Qualifications: • Associates degree or equivalent experience. • At least 5 years' experience managing an IT service desk. • Strong demonstrated leadership abilities. • Experience researching and developing employee training and performance improvement plans. • Strong working knowledge of desktop and laptop hardware and peripherals • Strong knowledge of Windows 10, and OSX operating systems and common office applications. • Experience using an More ❯