Windows 10/11 desktops, laptops, mobile devices, and peripherals. Resolve issues related to Active Directory accounts, permissions, group membership, and authentication. Manage printer, VPN, Wi-Fi, and remote access support incidents. Systems & Administration Administer AD user accounts, password resets, mailbox support, and access control. Support basic Azure AD/… Server exposure (password resets, simple admin tasks) Active Directory (user creation, group membership, account unlocks) Basic Group Policy understanding (applying/identifying issues) Printer, VPN, and network drive troubleshooting Microsoft 365 & Cloud Basics Microsoft 365 support (Outlook, Teams, SharePoint, OneDrive issues) Basic Exchange Online tasks (mailbox creation, permissions, shared mailboxes ...