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and expectations. Key Responsibilities: Own and manage the delivery of Salesforce CRM workstreams (Sales, Service, Loyalty, Data Cloud) Coordinate project plans, timelines, resources, and budgets using both Agile and Waterfall methodologies Collaborate with technical teams, business analysts, and executive stakeholders to ensure alignment on project goals and deliverables Track delivery milestones, manage risk registers, and resolve delivery blockers proactively … across all delivery stages Requirements: Proven experience in delivering complex CRM transformations, particularly involving migration to Salesforce 5+ years' experience in CRM and data programme delivery within Agile and Waterfall environments Strong project and programme management skills, including risk and resource management If you are someone who thrives in fast-paced environments, can balance competing priorities, and lead delivery More ❯