Support Technician Jobs

Support Technician
UK

The median Support Technician salary in the UK is £27,000 per year according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 312 551 881
Rank change year-on-year +239 +330 -179
Permanent jobs requiring a Support Technician 950 438 394
As % of all permanent jobs advertised in the UK 0.90% 0.46% 0.23%
As % of the Job Titles category 0.95% 0.51% 0.24%
Number of salaries quoted 809 275 326
10th Percentile £21,250 £23,000 £20,675
25th Percentile £24,000 £24,750 £22,750
Median annual salary (50th Percentile) £27,000 £29,000 £26,000
Median % change year-on-year -6.90% +11.54% +4.00%
75th Percentile £30,000 £33,750 £30,188
90th Percentile £35,000 £37,500 £35,250
UK excluding London median annual salary £27,000 £27,500 £25,000
% change year-on-year -1.82% +10.00% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,838 86,540 162,414
% of permanent jobs with a recognized job title 94.86% 91.29% 96.05%
Number of salaries quoted 70,991 55,953 84,888
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,676
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,238
% change year-on-year -6.54% +6.49% +5.76%

Support Technician
Job Vacancy Trend

Job postings that featured Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Technician in the UK

Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing Support Technician.

Salary trend for Support Technician in the UK

Support Technician
Salary Histogram

Salary distribution for jobs citing Support Technician over the 6 months to 2 June 2024.

Salary histogram for Support Technician in the UK

Support Technician
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the UK over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +204 892 £27,000 -1.82% 142
England +273 881 £27,000 -6.90% 151
South East +140 251 £27,000 -14.29% 35
North of England +112 196 £27,500 -6.15% 35
Work from Home +174 187 £27,000 +1.32% 42
East of England +103 176 £26,500 -3.64% 9
Midlands +110 163 £26,000 +2.97% 32
Yorkshire +136 101 £26,500 -2.24% 13
East Midlands +61 91 £26,000 +4.00% 20
North West -9 80 £28,000 -20.00% 18
West Midlands +37 66 £26,000 +1.36% 12
South West -31 48 £27,500 - 19
London +38 47 £30,000 +3.45% 19
Scotland -49 34 £24,000 -20.00% 8
Wales +22 22 £24,500 -10.91% 6
North East +1 15 £30,000 - 4
Northern Ireland +20 2 £29,500 - 3

Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 2 June 2024, Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Technician in the job title.

1 400 (42.11%) Microsoft 365
2 393 (41.37%) Windows
3 376 (39.58%) Microsoft
4 292 (30.74%) Customer Service
5 282 (29.68%) Social Skills
6 258 (27.16%) Active Directory
7 221 (23.26%) Problem-Solving
8 159 (16.74%) Windows Server
9 139 (14.63%) Microsoft Office
10 124 (13.05%) Windows 10
11 112 (11.79%) Azure
12 99 (10.42%) Driving Licence
13 84 (8.84%) Microsoft Exchange
14 79 (8.32%) DNS
15 76 (8.00%) Firewall
16 74 (7.79%) Wireless
16 74 (7.79%) ITIL
17 67 (7.05%) TCP/IP
18 65 (6.84%) DHCP
19 63 (6.63%) VMware
20 62 (6.53%) Entra ID
21 61 (6.42%) Degree
22 59 (6.21%) Google
23 57 (6.00%) Manufacturing
23 57 (6.00%) SLA
24 55 (5.79%) Finance
25 53 (5.58%) ITSM
26 52 (5.47%) Time Management
27 48 (5.05%) SharePoint
28 47 (4.95%) DBS Check

Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 84 (8.84%) Microsoft Exchange
2 48 (5.05%) SharePoint
3 6 (0.63%) Exchange Server 2007
3 6 (0.63%) Exchange Server 2010
3 6 (0.63%) Exchange Server 2013
4 5 (0.53%) Confluence
5 3 (0.32%) IIS
6 2 (0.21%) Resin
7 1 (0.11%) Apache
Applications
1 139 (14.63%) Microsoft Office
2 15 (1.58%) Microsoft Excel
3 3 (0.32%) Microsoft PowerPoint
Business Applications
1 5 (0.53%) Sage 200
1 5 (0.53%) Sage 50
1 5 (0.53%) Sage CRM
2 2 (0.21%) Dynamics NAV
Cloud Services
1 400 (42.11%) Microsoft 365
2 112 (11.79%) Azure
3 62 (6.53%) Entra ID
4 26 (2.74%) Google Workspace
5 16 (1.68%) AWS
6 10 (1.05%) OneDrive
6 10 (1.05%) WhatsApp
7 6 (0.63%) IaaS
8 5 (0.53%) ChatGPT
9 4 (0.42%) Power Platform
10 2 (0.21%) Azure Sentinel
10 2 (0.21%) Dropbox
10 2 (0.21%) Google Drive
10 2 (0.21%) SaaS
11 1 (0.11%) Adobe Creative Cloud
11 1 (0.11%) Asana
11 1 (0.11%) GCP
11 1 (0.11%) Mimecast
11 1 (0.11%) Miro
Communications & Networking
1 79 (8.32%) DNS
2 76 (8.00%) Firewall
3 74 (7.79%) Wireless
4 67 (7.05%) TCP/IP
5 65 (6.84%) DHCP
6 40 (4.21%) LAN
6 40 (4.21%) Wi-Fi
7 25 (2.63%) WAN
8 23 (2.42%) VPN
9 22 (2.32%) Internet
10 20 (2.11%) VLAN
11 19 (2.00%) VoIP
12 14 (1.47%) Ethernet
12 14 (1.47%) Network Security
13 8 (0.84%) FTP
13 8 (0.84%) Remote Desktop
14 7 (0.74%) MPLS
14 7 (0.74%) SD-WAN
15 6 (0.63%) Broadband
15 6 (0.63%) IMAP
Database & Business Intelligence
1 8 (0.84%) SQL Server
2 6 (0.63%) PostgreSQL
3 4 (0.42%) Power BI
4 1 (0.11%) MySQL
4 1 (0.11%) SQL Server Reporting Services
4 1 (0.11%) Tableau
Development Applications
1 5 (0.53%) JIRA
2 1 (0.11%) Visual Studio
General
1 282 (29.68%) Social Skills
2 57 (6.00%) Manufacturing
3 55 (5.79%) Finance
4 42 (4.42%) Analytical Skills
5 29 (3.05%) Retail
6 27 (2.84%) Organisational Skills
7 24 (2.53%) Inclusion and Diversity
8 15 (1.58%) Public Sector
9 14 (1.47%) Multimedia
10 13 (1.37%) Marketing
11 12 (1.26%) Local Government
12 10 (1.05%) Law
13 9 (0.95%) Legal
14 7 (0.74%) Automotive
15 6 (0.63%) Telecoms
16 5 (0.53%) Electronics
16 5 (0.53%) Publishing
17 3 (0.32%) Advertising
17 3 (0.32%) Aviation
17 3 (0.32%) Fire and Rescue
Libraries, Frameworks & Software Standards
1 4 (0.42%) X-Windows
2 3 (0.32%) CSS
2 3 (0.32%) HTML
3 2 (0.21%) EDI
4 1 (0.11%) .NET
Miscellaneous
1 99 (10.42%) Driving Licence
2 36 (3.79%) Self-Motivation
3 25 (2.63%) CCTV
4 20 (2.11%) Management Information System
4 20 (2.11%) Video Conferencing
5 19 (2.00%) Onboarding
6 16 (1.68%) Data Centre
7 15 (1.58%) NHS
8 8 (0.84%) LIMS
9 7 (0.74%) Educational Technology
9 7 (0.74%) EPoS
9 7 (0.74%) Handset
9 7 (0.74%) Interactive Media
9 7 (0.74%) Replication
10 6 (0.63%) Analytical Mindset
10 6 (0.63%) iPad
10 6 (0.63%) iPhone
10 6 (0.63%) Social Media
11 5 (0.53%) Clustering
12 4 (0.42%) Smartphone
Operating Systems
1 393 (41.37%) Windows
2 159 (16.74%) Windows Server
3 124 (13.05%) Windows 10
4 34 (3.58%) Linux
5 26 (2.74%) Apple iOS
6 23 (2.42%) Android
7 21 (2.21%) Windows Server 2016
8 17 (1.79%) Mac OS
9 16 (1.68%) Windows 7
10 14 (1.47%) Windows Server 2019
11 9 (0.95%) Unix
12 8 (0.84%) Windows 8
12 8 (0.84%) Windows Server 2012
13 6 (0.63%) Windows Server 2008
14 5 (0.53%) Red Hat Enterprise Linux
15 4 (0.42%) Mac OS X
16 2 (0.21%) Ubuntu
Processes & Methodologies
1 292 (30.74%) Customer Service
2 221 (23.26%) Problem-Solving
3 74 (7.79%) ITIL
4 53 (5.58%) ITSM
5 52 (5.47%) Time Management
6 43 (4.53%) Cybersecurity
7 41 (4.32%) Service Management
8 28 (2.95%) Mathematics
9 27 (2.84%) Service Delivery
10 25 (2.63%) Collaborative Working
11 24 (2.53%) CRM
12 22 (2.32%) Coaching
13 20 (2.11%) Logistics
14 19 (2.00%) Preventative Maintenance
15 18 (1.89%) Information Security
16 16 (1.68%) Asset Management
16 16 (1.68%) Computer Science
16 16 (1.68%) Migration
16 16 (1.68%) Project Management
17 15 (1.58%) Continuous Improvement
Programming Languages
1 32 (3.37%) PowerShell
2 28 (2.95%) SQL
3 6 (0.63%) T-SQL
4 2 (0.21%) Java
5 1 (0.11%) C#
5 1 (0.11%) VBA
Qualifications
1 61 (6.42%) Degree
2 47 (4.95%) DBS Check
3 43 (4.53%) A+ Certification
4 33 (3.47%) Microsoft Certification
5 22 (2.32%) Security Cleared
6 17 (1.79%) SC Cleared
7 16 (1.68%) CCNA
7 16 (1.68%) Cisco Certification
8 13 (1.37%) Network+ Certification
9 10 (1.05%) MCP
10 9 (0.95%) MCSE
11 7 (0.74%) ITIL Foundation Certificate
11 7 (0.74%) MCITP
12 5 (0.53%) MCSA
13 4 (0.42%) Computer Science Degree
13 4 (0.42%) ITIL Certification
14 3 (0.32%) BPSS Clearance
14 3 (0.32%) HNC
14 3 (0.32%) HND
14 3 (0.32%) NVQ Level 3
Quality Assurance & Compliance
1 57 (6.00%) SLA
2 26 (2.74%) GDPR
3 7 (0.74%) Cyber Essentials
3 7 (0.74%) Cyber Essentials PLUS
4 5 (0.53%) QA
5 2 (0.21%) Accessibility
5 2 (0.21%) ISO/IEC 27001
6 1 (0.11%) ISO 14001
6 1 (0.11%) ISO 9001
System Software
1 258 (27.16%) Active Directory
2 43 (4.53%) VMware Infrastructure
3 31 (3.26%) Hyper-V
4 10 (1.05%) Virtual Machines
5 9 (0.95%) vSphere
6 5 (0.53%) Terminal Services
6 5 (0.53%) VMware ESXi
7 3 (0.32%) Virtual Servers
8 2 (0.21%) BitLocker
8 2 (0.21%) Virtual Desktop
9 1 (0.11%) Microsoft Virtual Server
Systems Management
1 43 (4.53%) Microsoft Intune
2 12 (1.26%) SCCM
3 5 (0.53%) Active Directory Federation Services
3 5 (0.53%) McAfee ePO
3 5 (0.53%) Microsoft Clustering
3 5 (0.53%) SCOM
4 4 (0.42%) AirWatch
5 3 (0.32%) Autotask
5 3 (0.32%) Microsoft Data Protection Manager
5 3 (0.32%) SCDPM
5 3 (0.32%) SmoothWall
6 2 (0.21%) FortiGate
6 2 (0.21%) Jamf Pro
6 2 (0.21%) PaperCut
7 1 (0.11%) Graylog
7 1 (0.11%) WSUS
Vendors
1 376 (39.58%) Microsoft
2 63 (6.63%) VMware
3 59 (6.21%) Google
4 32 (3.37%) Apple
5 25 (2.63%) Cisco
6 16 (1.68%) Veeam
7 15 (1.58%) Sage
8 9 (0.95%) Sophos
8 9 (0.95%) Ubiquiti
9 8 (0.84%) Meraki
10 7 (0.74%) Citrix
10 7 (0.74%) Datto
10 7 (0.74%) Sun
11 6 (0.63%) Acronis
11 6 (0.63%) ConnectWise
11 6 (0.63%) ESET
11 6 (0.63%) Facebook
11 6 (0.63%) Fortinet
12 5 (0.53%) Draytek
12 5 (0.53%) HubSpot