ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 23 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 41 42 52
Rank change year-on-year +1 +10 +6
Contract jobs citing ITIL 1,844 2,756 4,154
As % of all contract jobs advertised in the UK 4.34% 4.87% 4.74%
As % of the Processes & Methodologies category 5.05% 5.43% 5.23%
Number of daily rates quoted 1,230 1,955 2,826
10th Percentile £205 £201 £183
25th Percentile £313 £336 £325
Median daily rate (50th Percentile) £475 £470 £475
Median % change year-on-year +1.06% -1.05% +11.76%
75th Percentile £575 £575 £575
90th Percentile £663 £675 £650
UK excluding London median daily rate £465 £450 £425
% change year-on-year +3.33% +5.88% +6.25%
Number of hourly rates quoted 139 141 225
10th Percentile £14.00 £13.29 £13.00
25th Percentile £14.16 £13.41 £13.41
Median hourly rate £17.50 £18.00 £16.00
Median % change year-on-year -2.78% +12.50% -20.00%
75th Percentile £23.78 £43.75 £22.72
90th Percentile £43.54 £65.00 £37.27
UK excluding London median hourly rate £17.25 £17.50 £15.50
% change year-on-year -1.43% +12.90% -22.05%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,537 50,741 79,365
As % of all contract IT jobs advertised in the UK 85.91% 89.71% 90.64%
Number of daily rates quoted 23,555 35,132 55,704
10th Percentile £300 £325 £345
25th Percentile £413 £439 £431
Median daily rate (50th Percentile) £525 £550 £535
Median % change year-on-year -4.55% +2.80% +8.08%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £483
% change year-on-year - +3.63% +9.66%
Number of hourly rates quoted 2,471 1,680 1,899
10th Percentile £12.75 £10.63 £12.50
25th Percentile £16.00 £15.74 £15.50
Median hourly rate £36.00 £36.00 £25.68
Median % change year-on-year - +40.19% +7.00%
75th Percentile £60.00 £65.00 £49.56
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £37.75 £35.00 £20.00
% change year-on-year +7.86% +75.00% -4.99%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 23 May 2024.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 23 May 2024.

Hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +4 1,654 £475 - 977
UK excluding London -3 1,130 £465 +3.33% 789
London +12 604 £500 +1.01% 336
Work from Home +8 568 £500 +2.88% 401
South East -7 312 £475 +2.49% 260
South West +9 250 £500 -8.68% 105
North of England -12 222 £453 +0.67% 156
Midlands -9 126 £450 +4.65% 130
East of England -12 116 £425 +6.92% 82
North West -19 114 £464 -2.37% 83
West Midlands +7 103 £450 -10.00% 79
Scotland -5 98 £340 -19.05% 48
Yorkshire +12 97 £475 +18.75% 52
East Midlands -35 22 £540 +42.11% 47
North East +8 13 £435 -2.79% 25
Wales -25 4 £258 -20.77% 25
Isle of Man - 3 - - 3

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 122 (6.62%) Microsoft Exchange
2 107 (5.80%) SharePoint
3 50 (2.71%) Confluence
4 37 (2.01%) SharePoint Server
5 19 (1.03%) Skype for Business
6 11 (0.60%) CMS
7 8 (0.43%) IBM HTTP Server
7 8 (0.43%) WebSphere
7 8 (0.43%) WebSphere Application Server
7 8 (0.43%) WebSphere Portal
8 7 (0.38%) SharePoint 2010
9 6 (0.33%) Exchange Server 2007
9 6 (0.33%) Oracle Workflow
10 5 (0.27%) Exchange Server 2010
10 5 (0.27%) IIS
10 5 (0.27%) Oracle Self-Service HR
11 4 (0.22%) MQSeries
12 3 (0.16%) Adobe Experience Manager
12 3 (0.16%) Drupal
12 3 (0.16%) SAS
Applications
1 169 (9.16%) Microsoft Office
2 73 (3.96%) Microsoft Excel
3 34 (1.84%) Microsoft PowerPoint
4 13 (0.70%) MS Visio
5 10 (0.54%) Microsoft Project
6 4 (0.22%) Spreadsheet
7 3 (0.16%) SPSS
8 1 (0.054%) Adobe Creative Suite
8 1 (0.054%) AutoCAD
8 1 (0.054%) Chatbot
Business Applications
1 36 (1.95%) Remedy ITSM
2 13 (0.70%) SAP S/4HANA
3 7 (0.38%) Aladdin
3 7 (0.38%) SimCorp Dimension
4 5 (0.27%) Oracle HRMS
5 4 (0.22%) Dynamics GP
6 3 (0.16%) Dynamics CRM
6 3 (0.16%) OPENHousing
6 3 (0.16%) Oracle Financials
6 3 (0.16%) Shopify
6 3 (0.16%) Sparx Enterprise Architect
7 2 (0.11%) Oracle Assets
7 2 (0.11%) Oracle Payables
7 2 (0.11%) Oracle Procure-to-Pay
7 2 (0.11%) Remedy AR System
7 2 (0.11%) Salesforce CRM
7 2 (0.11%) SAP HCM
7 2 (0.11%) SAP Oil and Gas
7 2 (0.11%) SAP WM
7 2 (0.11%) SystmOne
Cloud Services
1 303 (16.43%) Microsoft 365
2 293 (15.89%) Azure
3 98 (5.31%) AWS
4 83 (4.50%) Power Platform
5 64 (3.47%) Entra ID
6 32 (1.74%) Azure Stack
7 31 (1.68%) OneDrive
8 26 (1.41%) GCP
8 26 (1.41%) IaaS
9 25 (1.36%) Azure Monitor
9 25 (1.36%) SaaS
10 24 (1.30%) PaaS
11 18 (0.98%) Azure DevOps
11 18 (0.98%) Azure Storage
12 16 (0.87%) OCI
13 14 (0.76%) Dynamics 365
13 14 (0.76%) PowerApps
14 13 (0.70%) Serverless
15 9 (0.49%) Mimecast
15 9 (0.49%) Power Automate
Communications & Networking
1 168 (9.11%) Firewall
2 107 (5.80%) DNS
3 90 (4.88%) DHCP
4 85 (4.61%) WAN
5 80 (4.34%) LAN
6 71 (3.85%) VPN
7 67 (3.63%) SAN
8 63 (3.42%) Wi-Fi
9 54 (2.93%) BGP
10 40 (2.17%) TCP/IP
11 30 (1.63%) Cisco ASA
11 30 (1.63%) Network Security
11 30 (1.63%) Wireless
12 26 (1.41%) Cisco ISE
13 25 (1.36%) OSPF
13 25 (1.36%) Skype
14 24 (1.30%) SNMP
15 23 (1.25%) IPsec
15 23 (1.25%) VoIP
16 22 (1.19%) Cisco Firepower
Database & Business Intelligence
1 61 (3.31%) Power BI
2 34 (1.84%) SQL Server
3 15 (0.81%) Relational Database
4 13 (0.70%) SQL Server Reporting Services
5 12 (0.65%) Sybase ASE
5 12 (0.65%) Tableau
6 11 (0.60%) Big Data
6 11 (0.60%) MySQL
7 10 (0.54%) Data Lake
8 8 (0.43%) Metadata
9 7 (0.38%) Crystal Reports
9 7 (0.38%) Elasticsearch
9 7 (0.38%) PowerPivot
10 6 (0.33%) Data Mining
10 6 (0.33%) Microsoft Power View
10 6 (0.33%) Qlik Sense
11 5 (0.27%) DB2
11 5 (0.27%) NonStop SQL
11 5 (0.27%) Oracle Reports
11 5 (0.27%) RDBMS
Development Applications
1 91 (4.93%) JIRA
2 24 (1.30%) Rational DOORS
3 17 (0.92%) Jenkins
4 10 (0.54%) Artifactory
4 10 (0.54%) Git
5 8 (0.43%) Subversion
6 6 (0.33%) IBM UrbanCode
6 6 (0.33%) Selenium
7 5 (0.27%) Oracle Forms
8 3 (0.16%) GitLab
8 3 (0.16%) Maven
8 3 (0.16%) Visual Studio
9 2 (0.11%) JMeter
9 2 (0.11%) MSI
9 2 (0.11%) SoapUI
9 2 (0.11%) Sonatype Nexus
10 1 (0.054%) Hudson
10 1 (0.054%) Oracle APEX
10 1 (0.054%) Team Foundation Server
10 1 (0.054%) Zephyr
General
1 633 (34.33%) Social Skills
2 290 (15.73%) Finance
3 224 (12.15%) Public Sector
4 202 (10.95%) Analytical Skills
5 102 (5.53%) Telecoms
6 90 (4.88%) Banking
7 67 (3.63%) Organisational Skills
8 56 (3.04%) Presentation Skills
9 50 (2.71%) Retail
10 49 (2.66%) Legal
11 35 (1.90%) Manufacturing
12 32 (1.74%) Marketing
13 28 (1.52%) Documentation Skills
14 19 (1.03%) Law
15 18 (0.98%) Front Office
15 18 (0.98%) Influencing Skills
16 15 (0.81%) Inclusion and Diversity
16 15 (0.81%) Local Government
17 13 (0.70%) Pharmaceutical
17 13 (0.70%) Police
Job Titles
1 381 (20.66%) Analyst
2 189 (10.25%) Architect
3 172 (9.33%) Service Analyst
4 146 (7.92%) Service Manager
5 144 (7.81%) Senior
6 134 (7.27%) Service Desk Analyst
7 110 (5.97%) Support Engineer
8 80 (4.34%) Consultant
9 77 (4.18%) Support Analyst
10 74 (4.01%) Developer
11 71 (3.85%) Lead
12 63 (3.42%) Infrastructure Engineer
12 63 (3.42%) IT Support
13 62 (3.36%) IT Analyst
14 56 (3.04%) Desktop Support
14 56 (3.04%) Network Engineer
15 55 (2.98%) IT Manager
16 54 (2.93%) Technical Support
17 52 (2.82%) Project Manager
18 51 (2.77%) Transition Manager
Libraries, Frameworks & Software Standards
1 37 (2.01%) Middleware
2 34 (1.84%) CSS
3 31 (1.68%) Web Services
4 27 (1.46%) HTML
5 25 (1.36%) .NET
6 20 (1.08%) REST
7 18 (0.98%) ARM Templates
8 17 (0.92%) LDAP
9 12 (0.65%) Jinja
10 11 (0.60%) AngularJS
10 11 (0.60%) J2EE
10 11 (0.60%) Kafka
11 9 (0.49%) SailPoint
12 8 (0.43%) ActiveMQ
12 8 (0.43%) Elastic Stack
12 8 (0.43%) XML
13 6 (0.33%) jQuery
13 6 (0.33%) SOAP
14 5 (0.27%) Oracle Fusion
14 5 (0.27%) Visualforce
Miscellaneous
1 109 (5.91%) Management Information System
2 79 (4.28%) CMDB
3 77 (4.18%) Data Centre
4 56 (3.04%) Self-Motivation
5 48 (2.60%) PKI
6 47 (2.55%) Driving Licence
7 38 (2.06%) Video Conferencing
8 35 (1.90%) Private Cloud
9 31 (1.68%) Virtual Team
10 23 (1.25%) iPhone
11 21 (1.14%) Onboarding
12 19 (1.03%) Hedge funds
12 19 (1.03%) Security Operations Centre
13 18 (0.98%) CSOC
13 18 (0.98%) Product Ownership
14 17 (0.92%) Clustering
15 16 (0.87%) Data Protection Act
16 15 (0.81%) Blackberry
16 15 (0.81%) Linux Command Line
16 15 (0.81%) Replication
Operating Systems
1 512 (27.77%) Windows
2 192 (10.41%) Windows 10
3 171 (9.27%) Linux
4 168 (9.11%) Windows Server
5 86 (4.66%) Windows Server 2016
6 67 (3.63%) Windows Server 2019
7 63 (3.42%) Unix
8 57 (3.09%) Windows 7
9 54 (2.93%) Windows Server 2012
10 24 (1.30%) Mac OS
11 23 (1.25%) Apple iOS
12 20 (1.08%) Ubuntu
13 19 (1.03%) Android
14 18 (0.98%) Windows NT
15 15 (0.81%) Solaris
16 14 (0.76%) Debian
16 14 (0.76%) Windows XP
17 7 (0.38%) AIX
17 7 (0.38%) VMS
18 6 (0.33%) Red Hat Enterprise Linux
Processes & Methodologies
1 554 (30.04%) Service Management
2 432 (23.43%) ITSM
3 351 (19.03%) Problem-Solving
4 346 (18.76%) Agile
5 344 (18.66%) Customer Service
6 266 (14.43%) Service Delivery
7 234 (12.69%) Change Management
8 231 (12.53%) Incident Management
9 184 (9.98%) Problem Management
10 176 (9.54%) Project Management
11 164 (8.89%) DevOps
12 161 (8.73%) Continuous Improvement
13 133 (7.21%) Stakeholder Management
14 117 (6.34%) Configuration Management
15 112 (6.07%) PRINCE2
16 107 (5.80%) Service Design
17 106 (5.75%) Project Delivery
18 103 (5.59%) Customer Requirements
19 99 (5.37%) Disaster Recovery
19 99 (5.37%) Release Management
Programming Languages
1 168 (9.11%) PowerShell
2 110 (5.97%) SQL
3 77 (4.18%) Python
4 42 (2.28%) JavaScript
5 41 (2.22%) C#
6 33 (1.79%) Perl
7 22 (1.19%) VBScript
8 21 (1.14%) Java
9 20 (1.08%) VB
10 18 (0.98%) Bicep
11 13 (0.70%) Bash
11 13 (0.70%) Shell Script
12 12 (0.65%) Tcl
13 8 (0.43%) C++
13 8 (0.43%) VB.NET
14 7 (0.38%) VBA
15 6 (0.33%) Apex Code
16 5 (0.27%) Go
16 5 (0.27%) T-SQL
17 4 (0.22%) DCL
Qualifications
1 590 (32.00%) Security Cleared
2 401 (21.75%) SC Cleared
3 290 (15.73%) Degree
4 241 (13.07%) DV Cleared
5 159 (8.62%) ITIL Certification
6 126 (6.83%) Microsoft Certification
7 98 (5.31%) Cisco Certification
8 72 (3.90%) CCNA
9 64 (3.47%) A+ Certification
10 57 (3.09%) ITIL Foundation Certificate
11 49 (2.66%) MCSA
12 46 (2.49%) Computer Science Degree
12 46 (2.49%) MCP
12 46 (2.49%) MCSE
13 45 (2.44%) CCNP
14 36 (1.95%) BPSS Clearance
15 20 (1.08%) PMI Certification
15 20 (1.08%) PMP
16 18 (0.98%) TOGAF Certification
17 16 (0.87%) Azure Certification
Quality Assurance & Compliance
1 169 (9.16%) SLA
2 75 (4.07%) QA
3 38 (2.06%) ISO/IEC 20000
4 32 (1.74%) ISO/IEC 27001
5 31 (1.68%) Government Security Classifications
6 28 (1.52%) GDPR
7 19 (1.03%) COBIT
8 17 (0.92%) NCSC
8 17 (0.92%) NIST
9 14 (0.76%) Data Quality
10 12 (0.65%) Disclosure Scotland
11 11 (0.60%) PCI DSS
12 10 (0.54%) Cyber Essentials
13 9 (0.49%) PMO
14 8 (0.43%) ISO 9001
15 5 (0.27%) Accessibility
16 3 (0.16%) Cyber Essentials PLUS
16 3 (0.16%) GRC
16 3 (0.16%) ISO 22301
17 1 (0.054%) NEBOSH
System Software
1 341 (18.49%) Active Directory
2 100 (5.42%) VMware Infrastructure
3 47 (2.55%) Firmware
4 40 (2.17%) Hyper-V
5 32 (1.74%) Virtual Desktop
6 30 (1.63%) Virtual Machines
7 26 (1.41%) VMware ESXi
8 19 (1.03%) Virtual Servers
9 15 (0.81%) VMware NSX
9 15 (0.81%) vSphere
10 6 (0.33%) VMware Workstation
10 6 (0.33%) XenApp
11 5 (0.27%) BitLocker
11 5 (0.27%) Veritas Cluster Server
11 5 (0.27%) XenDesktop
12 4 (0.22%) Docker
12 4 (0.22%) Microsoft Virtual Server
12 4 (0.22%) Samba
13 3 (0.16%) Microsoft App-V
14 1 (0.054%) Snort
Systems Management
1 174 (9.44%) SCCM
2 85 (4.61%) Microsoft Intune
3 77 (4.18%) Ansible
4 68 (3.69%) SCOM
5 66 (3.58%) WSUS
6 28 (1.52%) Kubernetes
7 25 (1.36%) NetBackup
8 24 (1.30%) Active Directory Federation Services
9 23 (1.25%) Single Sign-On
10 22 (1.19%) Puppet
10 22 (1.19%) Terraform
10 22 (1.19%) vCenter Server
11 21 (1.14%) EMC NetWorker
12 18 (0.98%) Sysprep
13 16 (0.87%) Jamf Pro
14 8 (0.43%) Control-M
14 8 (0.43%) Nagios
14 8 (0.43%) PingFederate
14 8 (0.43%) Rancher
15 7 (0.38%) Red Hat Satellite
Vendors
1 566 (30.69%) Microsoft
2 380 (20.61%) ServiceNow
3 160 (8.68%) Cisco
4 156 (8.46%) VMware
5 150 (8.13%) Citrix
6 77 (4.18%) HP
7 60 (3.25%) Oracle
8 50 (2.71%) Palo Alto
9 49 (2.66%) IBM
9 49 (2.66%) SAP
10 46 (2.49%) Juniper
11 41 (2.22%) Remedy
12 39 (2.11%) Dell
13 38 (2.06%) Atlassian
13 38 (2.06%) EMC
14 33 (1.79%) Red Hat
14 33 (1.79%) SolarWinds
15 29 (1.57%) Symantec
16 27 (1.46%) Google
16 27 (1.46%) Veeam