1st/2nd Line Support
UK

The median 1st/2nd Line Support salary in the UK is £30,000 per year according to job vacancies posted during the 6 months to 29 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 May 2024
Same period 2023 Same period 2022
Rank 754 811 983
Rank change year-on-year +57 +172 -211
Permanent jobs requiring a 1st/2nd Line Support 157 150 264
As % of all permanent jobs advertised in the UK 0.15% 0.15% 0.16%
As % of the Job Titles category 0.16% 0.17% 0.16%
Number of salaries quoted 143 140 244
10th Percentile £24,250 £23,500 £21,500
25th Percentile £26,375 £26,250 £24,250
Median annual salary (50th Percentile) £30,000 £29,250 £27,500
Median % change year-on-year +2.56% +6.36% +2.80%
75th Percentile £34,250 £33,750 £33,000
90th Percentile £40,000 £36,350 £37,500
UK excluding London median annual salary £28,000 £27,500 £26,000
% change year-on-year +1.82% +5.77% +4.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 97,915 88,821 160,028
% of permanent jobs with a recognized job title 94.81% 91.42% 96.05%
Number of salaries quoted 69,754 56,171 84,699
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,625
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,173
% change year-on-year -6.54% +6.63% +5.63%

1st/2nd Line Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Support.

Salary trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Histogram

Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 29 May 2024.

Salary histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 29 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +55 142 £30,000 +1.69% 13
UK excluding London -2 95 £28,000 +1.82% 9
London +86 55 £33,500 +3.08% 3
South East -10 32 £27,500 -1.79% 5
Work from Home +55 27 £30,000 -4.00% 5
East of England +7 22 £31,000 +12.73%
North of England +43 21 £30,000 +9.09% 1
North West +16 20 £29,500 +20.41%
Midlands -10 12 £27,500 +1.85% 2
West Midlands +3 6 £27,000 - 2
East Midlands -23 6 £28,500 +3.64%
Scotland -61 4 £29,500 +5.36%
South West -24 3 £24,000 -17.24% 1
Yorkshire +74 1 £30,000 +9.09% 1
Northern Ireland - 1 £35,000 -

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 29 May 2024, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.

1 113 (71.97%) Windows
2 110 (70.06%) Microsoft 365
3 106 (67.52%) Active Directory
4 96 (61.15%) Microsoft
5 91 (57.96%) Social Skills
6 67 (42.68%) Customer Service
7 61 (38.85%) Windows 10
8 45 (28.66%) Microsoft Office
8 45 (28.66%) Problem-Solving
9 35 (22.29%) DNS
10 32 (20.38%) SharePoint
10 32 (20.38%) Windows Server
11 31 (19.75%) Microsoft Exchange
12 28 (17.83%) DHCP
13 27 (17.20%) Azure
13 27 (17.20%) Analytical Skills
14 25 (15.92%) Firewall
15 21 (13.38%) Wi-Fi
15 21 (13.38%) Entra ID
16 20 (12.74%) VMware
16 20 (12.74%) EPoS
16 20 (12.74%) Organisational Skills
17 18 (11.46%) TCP/IP
17 18 (11.46%) OneDrive
18 17 (10.83%) Finance
19 16 (10.19%) VLAN
19 16 (10.19%) Apple iOS
20 15 (9.55%) Service Delivery
21 14 (8.92%) SLA
21 14 (8.92%) Mobile Device Management

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (20.38%) SharePoint
2 31 (19.75%) Microsoft Exchange
3 1 (0.64%) Skype for Business
Applications
1 45 (28.66%) Microsoft Office
2 3 (1.91%) Microsoft Excel
3 2 (1.27%) Spreadsheet
Business Applications
1 3 (1.91%) JDE EnterpriseOne
1 3 (1.91%) Shopify
Cloud Services
1 110 (70.06%) Microsoft 365
2 27 (17.20%) Azure
3 21 (13.38%) Entra ID
4 18 (11.46%) OneDrive
5 11 (7.01%) AWS
6 4 (2.55%) Mimecast
6 4 (2.55%) Power Platform
7 1 (0.64%) WhatsApp
Communications & Networking
1 35 (22.29%) DNS
2 28 (17.83%) DHCP
3 25 (15.92%) Firewall
4 21 (13.38%) Wi-Fi
5 18 (11.46%) TCP/IP
6 16 (10.19%) VLAN
7 9 (5.73%) Remote Desktop
7 9 (5.73%) Structured Cabling
8 8 (5.10%) VPN
9 7 (4.46%) Internet
9 7 (4.46%) Wireless
10 6 (3.82%) Unified Communications
11 4 (2.55%) VoIP
12 2 (1.27%) Intranet
12 2 (1.27%) LAN
13 1 (0.64%) Cisco IOS
13 1 (0.64%) HTTP
13 1 (0.64%) SAN
13 1 (0.64%) SSL
13 1 (0.64%) WAN
Database & Business Intelligence
1 4 (2.55%) Power BI
2 3 (1.91%) SQL Server
Development Applications
1 1 (0.64%) JIRA
General
1 91 (57.96%) Social Skills
2 27 (17.20%) Analytical Skills
3 20 (12.74%) Organisational Skills
4 17 (10.83%) Finance
5 8 (5.10%) Law
6 6 (3.82%) Manufacturing
7 5 (3.18%) Legal
7 5 (3.18%) Publishing
8 4 (2.55%) Documentation Skills
9 3 (1.91%) Inclusion and Diversity
9 3 (1.91%) Telecoms
10 2 (1.27%) Marketing
11 1 (0.64%) Automotive
11 1 (0.64%) Back Office
11 1 (0.64%) Banking
11 1 (0.64%) Electronics
11 1 (0.64%) Pharmaceutical
11 1 (0.64%) Public Sector
11 1 (0.64%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.64%) .NET
1 1 (0.64%) CSS
1 1 (0.64%) XML
Miscellaneous
1 20 (12.74%) EPoS
2 13 (8.28%) Driving Licence
3 8 (5.10%) Management Information System
4 5 (3.18%) Self-Motivation
5 4 (2.55%) Onboarding
6 3 (1.91%) Apple TV
6 3 (1.91%) iPhone
6 3 (1.91%) Video Conferencing
7 2 (1.27%) Team-Oriented Environment
8 1 (0.64%) CCTV
8 1 (0.64%) Fat Client
8 1 (0.64%) iPad
8 1 (0.64%) Tandem
8 1 (0.64%) Thin Client
Operating Systems
1 113 (71.97%) Windows
2 61 (38.85%) Windows 10
3 32 (20.38%) Windows Server
4 16 (10.19%) Apple iOS
5 14 (8.92%) Windows Server 2019
6 10 (6.37%) Android
7 7 (4.46%) Windows Server 2016
8 6 (3.82%) Windows Server 2012
9 5 (3.18%) Windows Server 2008
10 1 (0.64%) Linux
10 1 (0.64%) Mac OS
10 1 (0.64%) Windows 7
Processes & Methodologies
1 67 (42.68%) Customer Service
2 45 (28.66%) Problem-Solving
3 15 (9.55%) Service Delivery
4 14 (8.92%) Mobile Device Management
5 12 (7.64%) ITIL
6 11 (7.01%) ITSM
7 10 (6.37%) Change Management
8 9 (5.73%) Continuous Improvement
8 9 (5.73%) Data Loss Prevention
8 9 (5.73%) Incident Management
9 7 (4.46%) Customer Experience
10 6 (3.82%) ERP
10 6 (3.82%) Software Deployment
10 6 (3.82%) Time Management
11 5 (3.18%) Business Intelligence
11 5 (3.18%) Kalman Filter
11 5 (3.18%) Performance Management
11 5 (3.18%) Web Development
12 4 (2.55%) Email Filtering
12 4 (2.55%) User Experience
Programming Languages
1 6 (3.82%) PowerShell
2 4 (2.55%) SQL
3 1 (0.64%) JavaScript
Qualifications
1 11 (7.01%) Degree
2 9 (5.73%) AWS Certification
3 8 (5.10%) Microsoft Certification
4 7 (4.46%) A+ Certification
5 4 (2.55%) Security Cleared
6 3 (1.91%) DV Cleared
6 3 (1.91%) MCDST
6 3 (1.91%) Network+ Certification
7 2 (1.27%) Computer Science Degree
7 2 (1.27%) DBS Check
8 1 (0.64%) ITIL Foundation Certificate
8 1 (0.64%) Master's Degree
8 1 (0.64%) MBA
8 1 (0.64%) SC Cleared
Quality Assurance & Compliance
1 14 (8.92%) SLA
2 4 (2.55%) Cyber Essentials
2 4 (2.55%) ISO/IEC 27001
2 4 (2.55%) Sarbanes-Oxley
3 1 (0.64%) QA
System Software
1 106 (67.52%) Active Directory
2 9 (5.73%) Virtual Desktop
3 7 (4.46%) VMware Infrastructure
4 4 (2.55%) Terminal Services
5 3 (1.91%) Hyper-V
6 1 (0.64%) XenApp
6 1 (0.64%) XenDesktop
Systems Management
1 12 (7.64%) Microsoft Intune
2 4 (2.55%) Jamf Pro
3 3 (1.91%) SCCM
3 3 (1.91%) WSUS
4 1 (0.64%) Backup Exec
Vendors
1 96 (61.15%) Microsoft
2 20 (12.74%) VMware
3 13 (8.28%) Citrix
4 9 (5.73%) Adobe
4 9 (5.73%) Avaya
5 7 (4.46%) ServiceNow
6 5 (3.18%) Apple
7 4 (2.55%) NEC
8 3 (1.91%) Barracuda Networks
8 3 (1.91%) HP
8 3 (1.91%) JD Edwards
8 3 (1.91%) NETGEAR
8 3 (1.91%) Oracle
8 3 (1.91%) Sophos
8 3 (1.91%) WatchGuard
9 2 (1.27%) Cisco
9 2 (1.27%) Dell
9 2 (1.27%) Google
9 2 (1.27%) Mitel
9 2 (1.27%) Veeam