Second Line Engineer
UK

The median Second Line Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 29 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 May 2024
Same period 2023 Same period 2022
Rank 486 496 749
Rank change year-on-year +10 +253 -123
Permanent jobs requiring a 2nd Line Engineer 479 564 557
As % of all permanent jobs advertised in the UK 0.46% 0.58% 0.33%
As % of the Job Titles category 0.49% 0.63% 0.35%
Number of salaries quoted 445 528 485
10th Percentile £25,950 £26,250 £25,500
25th Percentile £27,000 £28,000 £26,500
Median annual salary (50th Percentile) £32,500 £32,500 £32,000
Median % change year-on-year - +1.56% +12.28%
75th Percentile £35,500 £38,000 £36,000
90th Percentile £40,000 £42,000 £40,250
UK excluding London median annual salary £30,500 £31,875 £30,000
% change year-on-year -4.31% +6.25% +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 97,915 88,821 160,028
% of permanent jobs with a recognized job title 94.81% 91.42% 96.05%
Number of salaries quoted 69,754 56,171 84,699
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,625
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,173
% change year-on-year -6.54% +6.63% +5.63%

2nd Line Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Engineer.

Salary trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Engineer over the 6 months to 29 May 2024.

Salary histogram for 2nd Line Engineer in the UK

2nd Line Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Engineer within the UK over the 6 months to 29 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +6 449 £32,500 - 128
UK excluding London 0 400 £30,500 -4.31% 109
North of England +54 103 £31,500 +6.78% 24
South East -69 91 £31,250 -0.79% 32
London +12 79 £35,500 +1.43% 21
Work from Home +21 76 £32,500 - 46
East of England +28 61 £32,500 -0.76% 15
Midlands +10 60 £30,000 - 16
South West -22 58 £31,750 -13.01% 19
North West -3 48 £30,000 -9.09% 18
West Midlands +27 45 £30,000 - 10
Yorkshire +84 34 £32,500 +17.75% 4
North East +17 21 £32,000 -1.54% 2
Wales +19 16 £27,500 -
East Midlands -27 15 £32,250 +7.50% 6
Scotland -66 7 £31,500 +1.61% 4
Northern Ireland +27 4 £35,000 +7.69%

2nd Line Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 29 May 2024, 2nd Line Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Engineer in the job title.

1 321 (67.01%) Windows
2 305 (63.67%) Microsoft
2 305 (63.67%) Microsoft 365
3 295 (61.59%) Active Directory
4 198 (41.34%) Azure
5 189 (39.46%) Social Skills
6 155 (32.36%) Windows Server
7 140 (29.23%) Problem-Solving
8 132 (27.56%) Windows 10
8 132 (27.56%) SharePoint
9 120 (25.05%) Customer Service
10 116 (24.22%) VMware
11 112 (23.38%) Microsoft Exchange
12 105 (21.92%) Firewall
13 97 (20.25%) Microsoft Office
14 89 (18.58%) Microsoft Intune
15 84 (17.54%) VMware Infrastructure
16 82 (17.12%) Hyper-V
17 80 (16.70%) Entra ID
18 66 (13.78%) ITIL
19 65 (13.57%) WAN
19 65 (13.57%) Wi-Fi
20 64 (13.36%) Microsoft Certification
21 61 (12.73%) LAN
22 58 (12.11%) Cisco
22 58 (12.11%) Degree
23 57 (11.90%) DNS
24 51 (10.65%) Citrix
25 47 (9.81%) DHCP
25 47 (9.81%) OneDrive

2nd Line Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 132 (27.56%) SharePoint
2 112 (23.38%) Microsoft Exchange
3 13 (2.71%) SharePoint 2010
3 13 (2.71%) SharePoint 2013
4 6 (1.25%) Confluence
5 4 (0.84%) Jupyter
6 2 (0.42%) Exchange Server 2007
6 2 (0.42%) Exchange Server 2010
6 2 (0.42%) Exchange Server 2013
6 2 (0.42%) Skype for Business
7 1 (0.21%) IBM Domino
7 1 (0.21%) IBM Notes
7 1 (0.21%) JOnAS
Applications
1 97 (20.25%) Microsoft Office
2 16 (3.34%) Microsoft Excel
3 2 (0.42%) InfoPath
3 2 (0.42%) Microsoft PowerPoint
3 2 (0.42%) Spreadsheet
Business Applications
1 1 (0.21%) Dynamics AX
1 1 (0.21%) Dynamics CRM
Cloud Services
1 305 (63.67%) Microsoft 365
2 198 (41.34%) Azure
3 80 (16.70%) Entra ID
4 47 (9.81%) OneDrive
5 34 (7.10%) AWS
6 31 (6.47%) GCP
7 11 (2.30%) Dynamics 365
8 3 (0.63%) Azure Sentinel
8 3 (0.63%) Cloud Computing
8 3 (0.63%) Google Workspace
8 3 (0.63%) IaaS
9 2 (0.42%) Mimecast
9 2 (0.42%) Power Platform
9 2 (0.42%) SaaS
10 1 (0.21%) Azure DevOps
10 1 (0.21%) Dropbox
10 1 (0.21%) Nutanix
10 1 (0.21%) Serverless
Communications & Networking
1 105 (21.92%) Firewall
2 65 (13.57%) WAN
2 65 (13.57%) Wi-Fi
3 61 (12.73%) LAN
4 57 (11.90%) DNS
5 47 (9.81%) DHCP
6 37 (7.72%) VPN
7 30 (6.26%) TCP/IP
8 29 (6.05%) VLAN
9 27 (5.64%) Network Security
10 23 (4.80%) VoIP
11 20 (4.18%) SAN
12 15 (3.13%) Internet
13 14 (2.92%) IPsec
14 13 (2.71%) Remote Desktop
15 12 (2.51%) BGP
16 11 (2.30%) MPLS
16 11 (2.30%) Wireless
17 10 (2.09%) PBX
18 9 (1.88%) NAS
Database & Business Intelligence
1 28 (5.85%) SQL Server
2 20 (4.18%) Amazon RDS
3 8 (1.67%) MariaDB
3 8 (1.67%) MySQL
4 4 (0.84%) Metabase
5 1 (0.21%) Power BI
5 1 (0.21%) Relational Database
Development Applications
1 14 (2.92%) JIRA
2 4 (0.84%) Visual Studio Code
General
1 189 (39.46%) Social Skills
2 46 (9.60%) Analytical Skills
3 38 (7.93%) Finance
4 37 (7.72%) Organisational Skills
5 29 (6.05%) Manufacturing
6 23 (4.80%) Law
7 19 (3.97%) Legal
8 18 (3.76%) Telecoms
9 11 (2.30%) Documentation Skills
10 8 (1.67%) Retail
11 5 (1.04%) Public Sector
12 4 (0.84%) Marketing
13 3 (0.63%) Electronics
14 2 (0.42%) Inclusion and Diversity
15 1 (0.21%) Advertising
15 1 (0.21%) Automotive
15 1 (0.21%) Banking
15 1 (0.21%) Games
15 1 (0.21%) Pharmaceutical
15 1 (0.21%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (0.84%) Cocoa
2 3 (0.63%) XML
3 2 (0.42%) .NET
3 2 (0.42%) COM
3 2 (0.42%) HTML
3 2 (0.42%) HTML5
3 2 (0.42%) JSON
4 1 (0.21%) ARM Templates
4 1 (0.21%) CSS
4 1 (0.21%) EDI
4 1 (0.21%) Web Services
Miscellaneous
1 35 (7.31%) Driving Licence
2 27 (5.64%) Onboarding
3 20 (4.18%) EPoS
4 12 (2.51%) Smartphone
5 11 (2.30%) Self-Motivation
6 10 (2.09%) Enterprise Storage
6 10 (2.09%) Management Information System
7 9 (1.88%) PKI
7 9 (1.88%) Replication
8 8 (1.67%) Clustering
9 7 (1.46%) iPad
10 6 (1.25%) Public Cloud
10 6 (1.25%) Video Conferencing
11 4 (0.84%) Raspberry Pi
12 3 (0.63%) Apple TV
12 3 (0.63%) Team-Oriented Environment
13 1 (0.21%) Data Centre
13 1 (0.21%) Hybrid Cloud
13 1 (0.21%) Linux Command Line
13 1 (0.21%) New Media
Operating Systems
1 321 (67.01%) Windows
2 155 (32.36%) Windows Server
3 132 (27.56%) Windows 10
4 45 (9.39%) Mac OS
5 33 (6.89%) Windows Server 2012
6 28 (5.85%) Linux
7 22 (4.59%) Apple iOS
8 20 (4.18%) Windows Server 2019
9 18 (3.76%) Android
10 14 (2.92%) Windows Server 2016
11 7 (1.46%) Windows 7
12 5 (1.04%) CentOS
12 5 (1.04%) Windows Server 2008
13 3 (0.63%) Mac OS X
14 2 (0.42%) Windows 8
15 1 (0.21%) VMS
15 1 (0.21%) Windows Mobile
Processes & Methodologies
1 140 (29.23%) Problem-Solving
2 120 (25.05%) Customer Service
3 66 (13.78%) ITIL
4 41 (8.56%) Computer Science
5 26 (5.43%) Mobile Device Management
6 21 (4.38%) Infrastructure Engineering
7 20 (4.18%) Incident Management
8 19 (3.97%) Service Delivery
9 17 (3.55%) Server Virtualisation
10 16 (3.34%) Mentoring
11 15 (3.13%) Logistics
12 14 (2.92%) Cybersecurity
13 13 (2.71%) Server Management
14 12 (2.51%) Antivirus Management
14 12 (2.51%) Project Delivery
15 11 (2.30%) ITSM
15 11 (2.30%) Remote Monitoring and Management
16 10 (2.09%) Desktop Virtualisation
16 10 (2.09%) Kalman Filter
16 10 (2.09%) Service Management
Programming Languages
1 29 (6.05%) PowerShell
2 19 (3.97%) SQL
3 8 (1.67%) Python
4 3 (0.63%) JavaScript
5 2 (0.42%) Bash
5 2 (0.42%) R
6 1 (0.21%) Bicep
6 1 (0.21%) C++
6 1 (0.21%) Perl
Qualifications
1 64 (13.36%) Microsoft Certification
2 58 (12.11%) Degree
3 39 (8.14%) Computer Science Degree
4 36 (7.52%) DBS Check
4 36 (7.52%) Security Cleared
5 32 (6.68%) A+ Certification
6 27 (5.64%) MCP
6 27 (5.64%) SC Cleared
7 21 (4.38%) CCNA
7 21 (4.38%) Cisco Certification
8 15 (3.13%) CCNP
9 13 (2.71%) MCITP
9 13 (2.71%) MCSE
10 12 (2.51%) Azure Certification
11 8 (1.67%) CompTIA Security+
11 8 (1.67%) Network+ Certification
12 6 (1.25%) HND
13 3 (0.63%) MCDST
14 2 (0.42%) ITIL Certification
14 2 (0.42%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 24 (5.01%) SLA
2 3 (0.63%) GDPR
3 1 (0.21%) ISO/IEC 27001
3 1 (0.21%) PCI DSS
System Software
1 295 (61.59%) Active Directory
2 84 (17.54%) VMware Infrastructure
3 82 (17.12%) Hyper-V
4 14 (2.92%) Virtual Desktop
4 14 (2.92%) VMware ESXi
5 13 (2.71%) XenApp
5 13 (2.71%) XenDesktop
6 10 (2.09%) vSphere
7 6 (1.25%) VMware Workstation
8 3 (0.63%) Terminal Services
9 1 (0.21%) Firmware
9 1 (0.21%) Virtual Servers
9 1 (0.21%) VMware NSX
Systems Management
1 89 (18.58%) Microsoft Intune
2 42 (8.77%) SCCM
3 8 (1.67%) Failover Clustering
3 8 (1.67%) Jamf Pro
4 7 (1.46%) Autotask
5 6 (1.25%) SmoothWall
6 3 (0.63%) NetBackup
6 3 (0.63%) SCOM
7 2 (0.42%) vCenter Server
8 1 (0.21%) Backup Exec
8 1 (0.21%) Dell DRAC
8 1 (0.21%) Kubernetes
8 1 (0.21%) Opsgenie
8 1 (0.21%) SCVMM
8 1 (0.21%) Single Sign-On
Vendors
1 305 (63.67%) Microsoft
2 116 (24.22%) VMware
3 58 (12.11%) Cisco
4 51 (10.65%) Citrix
5 27 (5.64%) Veeam
6 26 (5.43%) HP
7 24 (5.01%) Google
8 23 (4.80%) Apple
9 21 (4.38%) Dell
10 20 (4.18%) Sophos
11 16 (3.34%) Juniper
12 13 (2.71%) Symantec
13 12 (2.51%) Bloomberg
13 12 (2.51%) Meraki
14 9 (1.88%) Datto
15 7 (1.46%) ESET
16 5 (1.04%) Remedy
16 5 (1.04%) Ubiquiti
17 4 (0.84%) Draytek
17 4 (0.84%) Veritas