2nd Line Support Engineer Jobs

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £31,500 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 588 578 924
Rank change year-on-year -10 +346 -175
Permanent jobs requiring a 2nd Line Support Engineer 354 403 369
As % of all permanent jobs advertised in the UK 0.33% 0.43% 0.21%
As % of the Job Titles category 0.34% 0.47% 0.22%
Number of salaries quoted 335 370 349
10th Percentile £26,000 £26,250 £25,750
25th Percentile £26,750 £28,000 £26,250
Median annual salary (50th Percentile) £31,500 £32,500 £31,500
Median % change year-on-year -3.08% +3.17% +10.53%
75th Percentile £35,000 £37,000 £34,000
90th Percentile £38,750 £40,000 £38,750
UK excluding London median annual salary £30,000 £31,500 £30,000
% change year-on-year -4.76% +5.00% +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 102,753 84,908 164,946
% of permanent jobs with a recognized job title 94.75% 91.21% 95.96%
Number of salaries quoted 72,538 55,143 85,388
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,524 £45,000 £42,750
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,296
% change year-on-year -6.54% +6.37% +5.89%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 9 June 2024.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +2 333 £32,000 -1.54% 62
UK excluding London -34 296 £30,000 -4.76% 54
North of England +54 76 £30,000 +8.70% 10
South East -61 72 £30,000 -4.76% 21
Work from Home +44 61 £32,500 - 21
London -3 58 £34,000 -2.86% 10
East of England +14 49 £32,500 -4.41% 5
South West -24 47 £33,500 -9.46% 8
North West +4 36 £29,500 - 6
Midlands -17 34 £30,000 - 6
Yorkshire +63 20 £32,500 +17.75% 3
North East +3 20 £31,000 -4.62% 1
West Midlands -3 19 £30,000 -3.23% 1
East Midlands -26 15 £32,500 +8.33% 5
Wales +20 10 £27,500 -
Scotland -65 6 £30,000 -6.25% 4
Northern Ireland +19 2 £38,750 +19.23%

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 June 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 254 (71.75%) Windows
2 246 (69.49%) Microsoft
2 246 (69.49%) Microsoft 365
3 239 (67.51%) Active Directory
4 165 (46.61%) Azure
5 161 (45.48%) Social Skills
6 120 (33.90%) Problem-Solving
7 119 (33.62%) Windows Server
8 112 (31.64%) Windows 10
9 104 (29.38%) SharePoint
10 98 (27.68%) VMware
11 94 (26.55%) Customer Service
12 93 (26.27%) Microsoft Exchange
13 91 (25.71%) Firewall
14 81 (22.88%) Microsoft Office
15 80 (22.60%) Microsoft Intune
16 72 (20.34%) VMware Infrastructure
17 65 (18.36%) Hyper-V
18 63 (17.80%) Entra ID
19 60 (16.95%) Microsoft Certification
20 48 (13.56%) WAN
20 48 (13.56%) Analytical Skills
21 47 (13.28%) LAN
21 47 (13.28%) ITIL
21 47 (13.28%) Wi-Fi
22 45 (12.71%) Citrix
23 42 (11.86%) Degree
24 39 (11.02%) DNS
25 36 (10.17%) Cisco
25 36 (10.17%) SCCM

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 104 (29.38%) SharePoint
2 93 (26.27%) Microsoft Exchange
3 16 (4.52%) SharePoint 2010
3 16 (4.52%) SharePoint 2013
4 6 (1.69%) Confluence
5 4 (1.13%) Jupyter
6 2 (0.56%) Exchange Server 2007
6 2 (0.56%) Exchange Server 2010
6 2 (0.56%) Exchange Server 2013
6 2 (0.56%) Skype for Business
7 1 (0.28%) IBM Domino
Applications
1 81 (22.88%) Microsoft Office
2 12 (3.39%) Microsoft Excel
3 2 (0.56%) Spreadsheet
Business Applications
1 1 (0.28%) Dynamics AX
1 1 (0.28%) Dynamics CRM
Cloud Services
1 246 (69.49%) Microsoft 365
2 165 (46.61%) Azure
3 63 (17.80%) Entra ID
4 32 (9.04%) AWS
5 31 (8.76%) OneDrive
6 29 (8.19%) GCP
7 13 (3.67%) Dynamics 365
8 4 (1.13%) Google Workspace
9 3 (0.85%) Azure Sentinel
9 3 (0.85%) Cloud Computing
9 3 (0.85%) SaaS
10 2 (0.56%) Mimecast
10 2 (0.56%) Power Platform
10 2 (0.56%) Serverless
11 1 (0.28%) Azure DevOps
11 1 (0.28%) IaaS
Communications & Networking
1 91 (25.71%) Firewall
2 48 (13.56%) WAN
3 47 (13.28%) LAN
3 47 (13.28%) Wi-Fi
4 39 (11.02%) DNS
5 27 (7.63%) VPN
6 26 (7.34%) DHCP
7 22 (6.21%) VLAN
8 21 (5.93%) Network Security
9 19 (5.37%) TCP/IP
10 17 (4.80%) SAN
11 15 (4.24%) VoIP
12 13 (3.67%) Remote Desktop
13 12 (3.39%) Internet
14 8 (2.26%) NAS
15 6 (1.69%) Intranet
16 5 (1.41%) PBX
17 3 (0.85%) Ethernet
17 3 (0.85%) SMTP
17 3 (0.85%) Wireless
Database & Business Intelligence
1 27 (7.63%) SQL Server
2 14 (3.95%) Amazon RDS
3 8 (2.26%) MariaDB
3 8 (2.26%) MySQL
4 4 (1.13%) Metabase
5 1 (0.28%) Power BI
5 1 (0.28%) Relational Database
Development Applications
1 12 (3.39%) JIRA
2 4 (1.13%) Visual Studio Code
General
1 161 (45.48%) Social Skills
2 48 (13.56%) Analytical Skills
3 34 (9.60%) Organisational Skills
4 21 (5.93%) Finance
5 18 (5.08%) Manufacturing
6 15 (4.24%) Law
7 11 (3.11%) Legal
8 9 (2.54%) Documentation Skills
8 9 (2.54%) Telecoms
9 7 (1.98%) Retail
10 4 (1.13%) Games
11 2 (0.56%) Inclusion and Diversity
12 1 (0.28%) Advertising
12 1 (0.28%) Automotive
12 1 (0.28%) Banking
12 1 (0.28%) Electronics
12 1 (0.28%) Marketing
12 1 (0.28%) Pharmaceutical
12 1 (0.28%) Public Sector
12 1 (0.28%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.13%) Cocoa
2 3 (0.85%) XML
3 2 (0.56%) .NET
3 2 (0.56%) JSON
4 1 (0.28%) ARM Templates
4 1 (0.28%) CSS
4 1 (0.28%) EDI
Miscellaneous
1 28 (7.91%) Driving Licence
2 23 (6.50%) Onboarding
3 20 (5.65%) EPoS
4 9 (2.54%) Enterprise Storage
4 9 (2.54%) Self-Motivation
5 8 (2.26%) Clustering
5 8 (2.26%) Smartphone
6 7 (1.98%) iPad
7 6 (1.69%) Management Information System
8 5 (1.41%) Replication
8 5 (1.41%) Video Conferencing
9 4 (1.13%) Raspberry Pi
10 3 (0.85%) Apple TV
11 1 (0.28%) Hybrid Cloud
11 1 (0.28%) iPhone
11 1 (0.28%) Life Science
11 1 (0.28%) Linux Command Line
11 1 (0.28%) Public Cloud
11 1 (0.28%) Tandem
11 1 (0.28%) Team-Oriented Environment
Operating Systems
1 254 (71.75%) Windows
2 119 (33.62%) Windows Server
3 112 (31.64%) Windows 10
4 34 (9.60%) Mac OS
5 26 (7.34%) Windows Server 2012
6 25 (7.06%) Linux
7 16 (4.52%) Apple iOS
8 13 (3.67%) Android
8 13 (3.67%) Windows Server 2019
9 7 (1.98%) Windows Server 2016
10 6 (1.69%) Windows 7
11 5 (1.41%) CentOS
11 5 (1.41%) Mac OS X
11 5 (1.41%) Windows Server 2008
12 1 (0.28%) Windows 8
12 1 (0.28%) Windows Mobile
Processes & Methodologies
1 120 (33.90%) Problem-Solving
2 94 (26.55%) Customer Service
3 47 (13.28%) ITIL
4 29 (8.19%) Mobile Device Management
5 25 (7.06%) Computer Science
6 19 (5.37%) Server Virtualisation
7 16 (4.52%) Infrastructure Engineering
7 16 (4.52%) Service Delivery
8 15 (4.24%) Incident Management
9 14 (3.95%) Project Delivery
10 13 (3.67%) Server Management
11 12 (3.39%) Antivirus Management
11 12 (3.39%) Mentoring
12 10 (2.82%) Kalman Filter
12 10 (2.82%) Logistics
13 9 (2.54%) Continuous Improvement
13 9 (2.54%) Desktop Virtualisation
13 9 (2.54%) Line Management
14 8 (2.26%) Change Control
14 8 (2.26%) Project Planning
Programming Languages
1 22 (6.21%) PowerShell
2 19 (5.37%) SQL
3 3 (0.85%) Python
4 2 (0.56%) Bash
5 1 (0.28%) Bicep
5 1 (0.28%) C++
5 1 (0.28%) JavaScript
5 1 (0.28%) Perl
Qualifications
1 60 (16.95%) Microsoft Certification
2 42 (11.86%) Degree
3 29 (8.19%) Security Cleared
4 26 (7.34%) DBS Check
5 25 (7.06%) A+ Certification
6 23 (6.50%) Computer Science Degree
7 22 (6.21%) SC Cleared
8 21 (5.93%) MCP
9 16 (4.52%) MCITP
9 16 (4.52%) MCSE
10 11 (3.11%) Azure Certification
11 8 (2.26%) CompTIA Security+
11 8 (2.26%) Network+ Certification
12 6 (1.69%) HND
13 5 (1.41%) CCNA
13 5 (1.41%) Cisco Certification
14 3 (0.85%) MCDST
15 2 (0.56%) ITIL Certification
15 2 (0.56%) ITIL Foundation Certificate
16 1 (0.28%) MBA
Quality Assurance & Compliance
1 18 (5.08%) SLA
2 4 (1.13%) GDPR
3 1 (0.28%) ISO/IEC 27001
3 1 (0.28%) PCI DSS
System Software
1 239 (67.51%) Active Directory
2 72 (20.34%) VMware Infrastructure
3 65 (18.36%) Hyper-V
4 16 (4.52%) XenApp
4 16 (4.52%) XenDesktop
5 14 (3.95%) Virtual Desktop
6 8 (2.26%) VMware ESXi
6 8 (2.26%) vSphere
7 5 (1.41%) VMware Workstation
8 3 (0.85%) Terminal Services
9 1 (0.28%) Firmware
9 1 (0.28%) Virtual Servers
9 1 (0.28%) VMware NSX
Systems Management
1 80 (22.60%) Microsoft Intune
2 36 (10.17%) SCCM
3 8 (2.26%) Failover Clustering
3 8 (2.26%) Jamf Pro
4 7 (1.98%) Autotask
5 6 (1.69%) SmoothWall
6 3 (0.85%) NetBackup
7 2 (0.56%) Kubernetes
7 2 (0.56%) vCenter Server
8 1 (0.28%) Backup Exec
8 1 (0.28%) Dell DRAC
8 1 (0.28%) Opsgenie
8 1 (0.28%) Single Sign-On
Vendors
1 246 (69.49%) Microsoft
2 98 (27.68%) VMware
3 45 (12.71%) Citrix
4 36 (10.17%) Cisco
5 29 (8.19%) HP
6 28 (7.91%) Google
7 24 (6.78%) Dell
8 22 (6.21%) Veeam
9 21 (5.93%) Apple
10 20 (5.65%) Sophos
11 16 (4.52%) Symantec
12 9 (2.54%) Datto
13 7 (1.98%) ESET
14 6 (1.69%) Meraki
15 5 (1.41%) Remedy
16 4 (1.13%) Draytek
16 4 (1.13%) Salesforce
16 4 (1.13%) Veritas
17 3 (0.85%) Barracuda Networks
17 3 (0.85%) Webroot