Service Analyst
UK

The median Service Analyst salary in the UK is £27,500 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 344 368 417
Rank change year-on-year +24 +49 -42
Permanent jobs requiring a Service Analyst 838 866 1,452
As % of all permanent jobs advertised in the UK 0.82% 0.89% 0.87%
As % of the Job Titles category 0.86% 0.97% 0.91%
Number of salaries quoted 650 667 1,112
10th Percentile £21,750 £22,000 £20,750
25th Percentile £23,819 £24,000 £22,750
Median annual salary (50th Percentile) £27,500 £28,500 £27,500
Median % change year-on-year -3.51% +3.64% -
75th Percentile £33,750 £37,500 £37,500
90th Percentile £45,000 £48,750 £62,500
UK excluding London median annual salary £26,000 £26,000 £25,000
% change year-on-year - +4.00% +4.17%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 97,260 88,990 160,374
% of permanent jobs with a recognized job title 94.78% 91.41% 96.06%
Number of salaries quoted 69,382 56,369 85,188
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,663
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,173
% change year-on-year -6.54% +6.63% +5.63%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

Salary distribution for jobs citing Service Analyst over the 6 months to 28 May 2024.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +56 768 £27,500 -3.51% 116
UK excluding London +20 663 £26,000 - 117
North of England +90 230 £24,500 -2.00% 40
Work from Home +14 215 £28,165 -6.12% 56
London +47 149 £37,500 +7.14% 11
North West +33 115 £25,000 -2.15% 22
South East -52 115 £26,000 -5.45% 18
South West +44 105 £27,500 -1.79% 9
Midlands +9 101 £28,165 -2.04% 15
Yorkshire +102 87 £24,500 +1.45% 15
West Midlands +16 69 £27,500 -5.17% 10
East of England +16 67 £26,500 +10.42% 21
East Midlands -8 32 £28,165 +4.31% 5
North East +3 28 £24,500 -2.00% 4
Scotland -96 24 £27,750 +11.00% 4
Wales -5 19 £25,500 -22.14% 9
Northern Ireland +16 2 £31,500 -3.08% 3

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 May 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 393 (46.90%) Microsoft
2 370 (44.15%) Social Skills
3 338 (40.33%) Windows
4 315 (37.59%) Active Directory
5 312 (37.23%) Customer Service
6 304 (36.28%) Microsoft 365
7 252 (30.07%) ITIL
8 202 (24.11%) Problem-Solving
9 165 (19.69%) Microsoft Office
10 136 (16.23%) Finance
11 133 (15.87%) Windows 10
12 126 (15.04%) Analytical Skills
13 123 (14.68%) SLA
14 114 (13.60%) ITSM
15 87 (10.38%) Azure
16 82 (9.79%) Incident Management
17 81 (9.67%) Law
17 81 (9.67%) Microsoft Exchange
17 81 (9.67%) Windows Server
18 78 (9.31%) ServiceNow
19 77 (9.19%) Time Management
20 74 (8.83%) Service Management
21 65 (7.76%) LAN
21 65 (7.76%) Inclusion and Diversity
22 59 (7.04%) Degree
23 57 (6.80%) Banking
23 57 (6.80%) VPN
24 55 (6.56%) Service Delivery
25 54 (6.44%) Retail
26 52 (6.21%) TCP/IP

Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 81 (9.67%) Microsoft Exchange
2 52 (6.21%) SharePoint
3 23 (2.74%) Confluence
4 3 (0.36%) IBM Notes
5 2 (0.24%) Exchange Server 2003
5 2 (0.24%) Exchange Server 2007
5 2 (0.24%) Exchange Server 2010
5 2 (0.24%) Exchange Server 2013
6 1 (0.12%) CMS
6 1 (0.12%) Skype for Business
Applications
1 165 (19.69%) Microsoft Office
2 32 (3.82%) Microsoft Excel
3 18 (2.15%) Microsoft PowerPoint
4 3 (0.36%) Chatbot
5 2 (0.24%) Microsoft Project
5 2 (0.24%) MS Visio
Business Applications
1 2 (0.24%) assyst
1 2 (0.24%) Elite 3E
2 1 (0.12%) Aladdin
2 1 (0.12%) Carpe Diem
2 1 (0.12%) Remedy ITSM
Cloud Services
1 304 (36.28%) Microsoft 365
2 87 (10.38%) Azure
3 34 (4.06%) SaaS
4 26 (3.10%) Entra ID
5 22 (2.63%) Mimecast
6 18 (2.15%) OneDrive
7 17 (2.03%) AWS
8 13 (1.55%) Power Platform
9 7 (0.84%) Snowflake
10 4 (0.48%) PaaS
10 4 (0.48%) Power Automate
11 2 (0.24%) Dynamics 365
11 2 (0.24%) GCP
11 2 (0.24%) Google Drive
11 2 (0.24%) Google Workspace
11 2 (0.24%) WhatsApp
12 1 (0.12%) Asana
12 1 (0.12%) Google Sheets
12 1 (0.12%) Zapier
Communications & Networking
1 65 (7.76%) LAN
2 57 (6.80%) VPN
3 52 (6.21%) TCP/IP
4 50 (5.97%) DNS
5 43 (5.13%) Firewall
5 43 (5.13%) WAN
6 34 (4.06%) DHCP
6 34 (4.06%) VoIP
7 25 (2.98%) Internet
8 24 (2.86%) Remote Desktop
9 22 (2.63%) Wireless
10 13 (1.55%) Wi-Fi
11 11 (1.31%) Broadband
12 5 (0.60%) SAN
13 4 (0.48%) Cisco IOS
13 4 (0.48%) SSL
14 3 (0.36%) VLAN
14 3 (0.36%) Wireshark
15 2 (0.24%) Skype
15 2 (0.24%) Structured Cabling
Database & Business Intelligence
1 14 (1.67%) SQL Server
2 13 (1.55%) Power BI
3 3 (0.36%) Tableau
4 2 (0.24%) SQL Server Integration Services
4 2 (0.24%) SQL Server Reporting Services
5 1 (0.12%) Oracle Reports
Development Applications
1 23 (2.74%) JIRA
General
1 370 (44.15%) Social Skills
2 136 (16.23%) Finance
3 126 (15.04%) Analytical Skills
4 81 (9.67%) Law
5 65 (7.76%) Inclusion and Diversity
6 57 (6.80%) Banking
7 54 (6.44%) Retail
8 36 (4.30%) Telecoms
9 33 (3.94%) Investment Banking
10 31 (3.70%) Legal
11 27 (3.22%) French Language
11 27 (3.22%) Public Sector
12 26 (3.10%) Presentation Skills
13 20 (2.39%) Digital Economy
14 19 (2.27%) Corporate Banking
15 13 (1.55%) Front Office
16 12 (1.43%) Documentation Skills
17 10 (1.19%) Organisational Skills
18 9 (1.07%) Advertising
19 8 (0.95%) German Language
Libraries, Frameworks & Software Standards
1 16 (1.91%) OLE
2 5 (0.60%) XML
3 2 (0.24%) .NET
4 1 (0.12%) EDI
Miscellaneous
1 38 (4.53%) Self-Motivation
2 35 (4.18%) Smartphone
3 27 (3.22%) Management Information System
4 23 (2.74%) Driving Licence
5 21 (2.51%) Data Centre
6 19 (2.27%) Mobile App
7 14 (1.67%) Onboarding
8 13 (1.55%) iPad
8 13 (1.55%) Team-Oriented Environment
9 12 (1.43%) iPhone
10 9 (1.07%) Life Science
10 9 (1.07%) Replication
11 8 (0.95%) Derivative
12 7 (0.84%) Credit Derivative
12 7 (0.84%) Credit Risk
12 7 (0.84%) Foreign Exchange (FX)
12 7 (0.84%) Video Conferencing
13 6 (0.72%) CMDB
13 6 (0.72%) Fixed Income
13 6 (0.72%) Product Ownership
Operating Systems
1 338 (40.33%) Windows
2 133 (15.87%) Windows 10
3 81 (9.67%) Windows Server
4 43 (5.13%) Android
5 28 (3.34%) Windows Server 2019
6 27 (3.22%) Windows Server 2016
7 22 (2.63%) Apple iOS
8 20 (2.39%) Windows Server 2012
9 14 (1.67%) Windows 7
10 9 (1.07%) Linux
10 9 (1.07%) Mac OS
10 9 (1.07%) Unix
10 9 (1.07%) Windows Server 2008
11 2 (0.24%) Red Hat Enterprise Linux
11 2 (0.24%) Windows 8
11 2 (0.24%) Windows Server 2003
Processes & Methodologies
1 312 (37.23%) Customer Service
2 252 (30.07%) ITIL
3 202 (24.11%) Problem-Solving
4 114 (13.60%) ITSM
5 82 (9.79%) Incident Management
6 77 (9.19%) Time Management
7 74 (8.83%) Service Management
8 55 (6.56%) Service Delivery
9 40 (4.77%) Asset Management
10 36 (4.30%) Change Management
11 33 (3.94%) Business Analysis
12 32 (3.82%) Project Management
13 28 (3.34%) Collaborative Working
13 28 (3.34%) Customer Experience
14 26 (3.10%) Continuous Improvement
14 26 (3.10%) Root Cause Analysis
14 26 (3.10%) Statistics
15 25 (2.98%) Agile
16 24 (2.86%) Problem Management
17 22 (2.63%) Analytics
Programming Languages
1 26 (3.10%) SQL
2 23 (2.74%) R
3 11 (1.31%) PowerShell
3 11 (1.31%) Python
4 7 (0.84%) T-SQL
5 2 (0.24%) C++
5 2 (0.24%) Java
Qualifications
1 59 (7.04%) Degree
2 27 (3.22%) A+ Certification
3 26 (3.10%) Microsoft Certification
4 23 (2.74%) Security Cleared
5 21 (2.51%) ITIL Certification
6 15 (1.79%) DV Cleared
7 12 (1.43%) NVQ Level 3
8 9 (1.07%) ITIL Foundation Certificate
9 8 (0.95%) MCP
9 8 (0.95%) SC Cleared
10 6 (0.72%) DBS Check
11 5 (0.60%) BPSS Clearance
12 4 (0.48%) Computer Science Degree
13 3 (0.36%) GCIA
13 3 (0.36%) GCIH
13 3 (0.36%) ISEB
13 3 (0.36%) Master's Degree
13 3 (0.36%) MBA
13 3 (0.36%) MCITP
13 3 (0.36%) MCSA
Quality Assurance & Compliance
1 123 (14.68%) SLA
2 17 (2.03%) GDPR
3 13 (1.55%) Data Quality
4 4 (0.48%) Accessibility
4 4 (0.48%) COBIT
4 4 (0.48%) ISO 9001
4 4 (0.48%) ISO/IEC 27001
4 4 (0.48%) QA
5 3 (0.36%) ISO 14001
5 3 (0.36%) ITGC
5 3 (0.36%) NIST
6 2 (0.24%) Sarbanes-Oxley
6 2 (0.24%) Software Quality Assurance
7 1 (0.12%) PMO
System Software
1 315 (37.59%) Active Directory
2 17 (2.03%) VMware Infrastructure
3 16 (1.91%) XenApp
3 16 (1.91%) XenDesktop
4 10 (1.19%) Hyper-V
5 9 (1.07%) vSphere
6 5 (0.60%) Terminal Services
7 3 (0.36%) Virtual Desktop
8 2 (0.24%) Citrix Hypervisor
9 1 (0.12%) BitLocker
9 1 (0.12%) Virtual Servers
9 1 (0.12%) VMware ESXi
Systems Management
1 31 (3.70%) Microsoft Intune
2 22 (2.63%) SCCM
3 2 (0.24%) Jamf Pro
4 1 (0.12%) Backup Exec
4 1 (0.12%) IBM BigFix
4 1 (0.12%) Icinga
4 1 (0.12%) Symantec Endpoint Protection
4 1 (0.12%) Tivoli
Vendors
1 393 (46.90%) Microsoft
2 78 (9.31%) ServiceNow
3 40 (4.77%) VMware
4 38 (4.53%) Citrix
5 29 (3.46%) Cisco
6 26 (3.10%) Apple
7 18 (2.15%) iManage
8 16 (1.91%) Dell
9 13 (1.55%) HP
10 12 (1.43%) Adobe
11 11 (1.31%) Virgin Media
12 10 (1.19%) NetApp
12 10 (1.19%) Snow
13 9 (1.07%) Ivanti
13 9 (1.07%) Veeam
14 8 (0.95%) Aderant
14 8 (0.95%) Google
14 8 (0.95%) Remedy
14 8 (0.95%) Splunk
15 7 (0.84%) Alteryx