Problem Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 28 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 379 340 426
Rank change year-on-year -39 +86 -16
Permanent jobs citing Problem Management 717 954 1,425
As % of all permanent jobs advertised in the UK 0.70% 0.98% 0.85%
As % of the Processes & Methodologies category 0.83% 1.03% 0.89%
Number of salaries quoted 495 655 974
10th Percentile £31,250 £31,300 £28,325
25th Percentile £40,400 £37,880 £37,846
Median annual salary (50th Percentile) £52,500 £50,985 £50,000
Median % change year-on-year +2.97% +1.97% +5.26%
75th Percentile £67,500 £67,070 £63,750
90th Percentile £87,500 £77,500 £77,500
UK excluding London median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - +5.88%

All Process and Methodology Skills
UK

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 86,445 93,025 160,114
As % of all permanent jobs advertised in the UK 84.24% 95.56% 95.90%
Number of salaries quoted 60,550 54,985 83,280
10th Percentile £29,250 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,000 £60,000
Median % change year-on-year -9.84% +1.67% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

3-month moving average salary quoted in jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

Salary distribution for jobs citing Problem Management over the 6 months to 28 May 2024.

Salary histogram for Problem Management in the UK

Problem Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -31 642 £52,500 +2.97% 135
UK excluding London -39 491 £50,000 +11.11% 103
Work from Home +16 333 £55,000 +1.85% 53
London +32 199 £77,500 +34.78% 39
South East -10 136 £48,500 +7.78% 28
North of England +24 132 £55,000 +18.92% 20
Midlands -21 98 £50,000 +11.11% 22
West Midlands -8 66 £54,000 +14.89% 12
North West -27 65 £57,500 +21.05% 11
South West -26 51 £42,500 +15.60% 12
Yorkshire +64 42 £57,500 +27.78% 9
East Midlands -16 32 £48,500 +14.12% 10
North East +15 25 £42,925 -18.24%
East of England -41 25 £45,000 +12.50% 14
Scotland -69 21 £55,000 - 8
Wales +14 20 £51,500 +66.13%
Isle of Man - 6 £36,000 -
Northern Ireland - 3 - - 1

Problem Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (4.46%) Microsoft Exchange
2 24 (3.35%) SharePoint
3 23 (3.21%) SAS
4 6 (0.84%) Exchange Server 2000
4 6 (0.84%) JBoss
5 5 (0.70%) Confluence
6 3 (0.42%) IBM Notes
6 3 (0.42%) IIS
7 2 (0.28%) Apache
7 2 (0.28%) Apache Spark
7 2 (0.28%) WebSphere
8 1 (0.14%) Oracle Spatial
8 1 (0.14%) Oracle Workflow
8 1 (0.14%) Tomcat
8 1 (0.14%) WebLogic
8 1 (0.14%) WordPress
Applications
1 49 (6.83%) Microsoft Office
2 28 (3.91%) Microsoft Excel
3 8 (1.12%) Microsoft PowerPoint
4 4 (0.56%) MS Visio
Business Applications
1 22 (3.07%) NEC Housing
2 6 (0.84%) Aladdin
2 6 (0.84%) Dynamics CRM
2 6 (0.84%) thinkFolio
3 5 (0.70%) Remedy ITSM
3 5 (0.70%) Temenos T24
4 4 (0.56%) Dynamics NAV
5 3 (0.42%) Oracle ERP
6 2 (0.28%) Endur
6 2 (0.28%) Oracle EBS
7 1 (0.14%) Carpe Diem
7 1 (0.14%) Elite 3E
7 1 (0.14%) Oracle Cash Management
7 1 (0.14%) Oracle EBS R12
7 1 (0.14%) Oracle E-Business Tax
7 1 (0.14%) Oracle General Ledger
7 1 (0.14%) Oracle Internet Expenses
7 1 (0.14%) Oracle iProcurement
7 1 (0.14%) Oracle Payables
7 1 (0.14%) Oracle Receivables
Cloud Services
1 195 (27.20%) Azure
2 164 (22.87%) Microsoft 365
3 61 (8.51%) Power Platform
4 45 (6.28%) AWS
5 33 (4.60%) GCP
6 31 (4.32%) SaaS
7 29 (4.04%) Entra ID
8 28 (3.91%) Azure DevOps
9 27 (3.77%) Azure Logic Apps
9 27 (3.77%) Dynamics 365
9 27 (3.77%) PowerApps
10 25 (3.49%) IaaS
11 21 (2.93%) PaaS
12 17 (2.37%) Azure Monitor
12 17 (2.37%) OpenShift
12 17 (2.37%) Serverless
13 16 (2.23%) Azure Data Factory
13 16 (2.23%) Azure Service Bus
14 14 (1.95%) Azure Functions
15 13 (1.81%) Power Automate
Communications & Networking
1 60 (8.37%) Firewall
2 54 (7.53%) DNS
3 32 (4.46%) LAN
4 30 (4.18%) DHCP
5 24 (3.35%) Wireless
6 23 (3.21%) Remote Desktop
6 23 (3.21%) WAN
7 21 (2.93%) VPN
8 16 (2.23%) Internet
8 16 (2.23%) TCP/IP
9 15 (2.09%) SAN
10 11 (1.53%) Wi-Fi
11 9 (1.26%) VoIP
12 6 (0.84%) Wireshark
13 5 (0.70%) Fibre Channel
13 5 (0.70%) Intrusion Detection
13 5 (0.70%) Network Security
13 5 (0.70%) SD-WAN
13 5 (0.70%) VLAN
14 4 (0.56%) 5G
Database & Business Intelligence
1 38 (5.30%) SQL Server
2 30 (4.18%) Relational Database
3 29 (4.04%) Oracle Database
4 26 (3.63%) Power BI
5 24 (3.35%) MySQL
6 23 (3.21%) PostgreSQL
7 22 (3.07%) Oracle Database 12c
8 20 (2.79%) RDBMS
9 10 (1.39%) Azure SQL Database
10 6 (0.84%) Data Warehouse
11 5 (0.70%) Data Lake
12 2 (0.28%) Amazon RDS
12 2 (0.28%) Apache Cassandra
12 2 (0.28%) Big Data
12 2 (0.28%) Hadoop
12 2 (0.28%) Metadata
12 2 (0.28%) Qlik Sense
12 2 (0.28%) SQL Server Integration Services
12 2 (0.28%) Tableau
13 1 (0.14%) BusinessObjects XI
Development Applications
1 21 (2.93%) Jenkins
2 17 (2.37%) IBM UrbanCode
3 11 (1.53%) JIRA
4 4 (0.56%) Bitbucket
5 3 (0.42%) Git
5 3 (0.42%) Postman
6 2 (0.28%) Visual Studio
7 1 (0.14%) Mercurial
7 1 (0.14%) MSI
7 1 (0.14%) Snyk
7 1 (0.14%) Toad
General
1 292 (40.73%) Social Skills
2 243 (33.89%) Finance
3 123 (17.15%) Analytical Skills
4 46 (6.42%) Law
5 45 (6.28%) Banking
6 36 (5.02%) Public Sector
7 31 (4.32%) Legal
8 28 (3.91%) Presentation Skills
9 27 (3.77%) Local Government
10 25 (3.49%) Back Office
10 25 (3.49%) Inclusion and Diversity
11 24 (3.35%) Organisational Skills
12 22 (3.07%) Police
13 18 (2.51%) Telecoms
14 13 (1.81%) Retail
15 12 (1.67%) Documentation Skills
15 12 (1.67%) Financial Institution
16 11 (1.53%) Investment Banking
17 10 (1.39%) Games
17 10 (1.39%) Manufacturing
Job Titles
1 149 (20.78%) Analyst
2 103 (14.37%) Senior
3 75 (10.46%) Service Manager
4 62 (8.65%) IT Manager
5 58 (8.09%) Support Engineer
6 54 (7.53%) Support Analyst
7 51 (7.11%) Infrastructure Engineer
8 50 (6.97%) IT Support
9 47 (6.56%) Administrator
10 45 (6.28%) Developer
11 44 (6.14%) DBA
12 41 (5.72%) Lead
12 41 (5.72%) Oracle DBA
13 39 (5.44%) Problem Manager
14 36 (5.02%) IT Services Manager
15 33 (4.60%) IT Analyst
16 25 (3.49%) Incident Manager
16 25 (3.49%) Problem Analyst
17 24 (3.35%) Applications Support
17 24 (3.35%) Service Analyst
Libraries, Frameworks & Software Standards
1 29 (4.04%) Web Services
2 25 (3.49%) .NET
3 23 (3.21%) CSS
4 22 (3.07%) AngularJS
4 22 (3.07%) HTML
4 22 (3.07%) Twitter Bootstrap
5 5 (0.70%) REST
6 4 (0.56%) Software Packaging
6 4 (0.56%) YAML
7 3 (0.42%) .NET Framework
7 3 (0.42%) ARM Templates
7 3 (0.42%) AWS CDK
7 3 (0.42%) EDI
7 3 (0.42%) JSON
8 2 (0.28%) Middleware
8 2 (0.28%) Node.js
9 1 (0.14%) Oracle Fusion
9 1 (0.14%) SAML
9 1 (0.14%) XML
9 1 (0.14%) XSLT
Miscellaneous
1 83 (11.58%) Management Information System
2 47 (6.56%) Self-Motivation
3 38 (5.30%) Driving Licence
4 36 (5.02%) CMDB
5 32 (4.46%) Data Centre
6 25 (3.49%) PKI
7 24 (3.35%) Product Ownership
8 23 (3.21%) Legacy Systems
9 20 (2.79%) Clustering
10 18 (2.51%) Enterprise Software
11 17 (2.37%) Cyber Threat
11 17 (2.37%) Public Cloud
12 14 (1.95%) Hedge funds
13 13 (1.81%) Enterprise Cloud
13 13 (1.81%) Replication
14 12 (1.67%) Security Operations Centre
15 8 (1.12%) Cyber Defence
15 8 (1.12%) Hybrid Cloud
16 7 (0.98%) Cyber Kill Chain
17 5 (0.70%) Onboarding
Operating Systems
1 228 (31.80%) Windows
2 79 (11.02%) Linux
2 79 (11.02%) Windows Server
3 56 (7.81%) Unix
4 46 (6.42%) Windows 10
5 34 (4.74%) Windows Server 2012
6 24 (3.35%) Windows 7
6 24 (3.35%) Windows Server 2019
7 22 (3.07%) Windows Server 2016
8 9 (1.26%) AIX
9 7 (0.98%) Android
10 6 (0.84%) Apple iOS
10 6 (0.84%) Mac OS
11 4 (0.56%) Red Hat Enterprise Linux
11 4 (0.56%) Windows Server 2003
12 3 (0.42%) CentOS
12 3 (0.42%) zOS
13 2 (0.28%) Ubuntu
14 1 (0.14%) VMS
14 1 (0.14%) Windows Server 2008
Processes & Methodologies
1 426 (59.41%) ITIL
2 261 (36.40%) Change Management
3 260 (36.26%) Service Management
4 218 (30.40%) Incident Management
5 161 (22.45%) Customer Service
6 143 (19.94%) Problem-Solving
7 139 (19.39%) ITSM
7 139 (19.39%) Service Delivery
8 115 (16.04%) Continuous Improvement
9 114 (15.90%) Root Cause Analysis
10 111 (15.48%) Agile
11 84 (11.72%) Cybersecurity
12 80 (11.16%) DevOps
13 71 (9.90%) Infrastructure Engineering
14 69 (9.62%) Mentoring
15 66 (9.21%) Roadmaps
16 57 (7.95%) Trend Analysis
17 55 (7.67%) Information Security
18 48 (6.69%) Actionable Insight
18 48 (6.69%) Process Improvement
Programming Languages
1 86 (11.99%) SQL
2 72 (10.04%) PowerShell
3 30 (4.18%) Python
4 26 (3.63%) C#
5 17 (2.37%) Groovy
6 14 (1.95%) ActionScript
7 13 (1.81%) VB
8 12 (1.67%) Java
9 8 (1.12%) Bash
10 6 (0.84%) Perl
10 6 (0.84%) T-SQL
11 3 (0.42%) JavaScript
11 3 (0.42%) JCL
11 3 (0.42%) PL/SQL
11 3 (0.42%) TypeScript
12 2 (0.28%) C++
12 2 (0.28%) Shell Script
13 1 (0.14%) ActionScript 2.0
13 1 (0.14%) C
13 1 (0.14%) REXX
Qualifications
1 129 (17.99%) Degree
2 100 (13.95%) Security Cleared
3 47 (6.56%) SC Cleared
4 37 (5.16%) ITIL Certification
5 29 (4.04%) CISSP
6 23 (3.21%) CISM
7 22 (3.07%) Oracle Certification
8 18 (2.51%) Microsoft Certification
9 17 (2.37%) HNC
9 17 (2.37%) ITIL Foundation Certificate
10 12 (1.67%) CRISC
10 12 (1.67%) GIAC
10 12 (1.67%) ISSMP
11 11 (1.53%) Azure Certification
11 11 (1.53%) Cisco Certification
11 11 (1.53%) DV Cleared
12 10 (1.39%) CCNA
12 10 (1.39%) Computer Science Degree
13 9 (1.26%) CISA
14 8 (1.12%) DBS Check
Quality Assurance & Compliance
1 108 (15.06%) SLA
2 38 (5.30%) ISO/IEC 27001
3 25 (3.49%) Accessibility
4 20 (2.79%) PCI DSS
5 16 (2.23%) COBIT
6 12 (1.67%) Cyber Essentials
7 11 (1.53%) GDPR
8 9 (1.26%) Data Quality
9 8 (1.12%) NIST
10 7 (0.98%) NCSC
10 7 (0.98%) SOC 1
11 6 (0.84%) GRC
11 6 (0.84%) QA
12 5 (0.70%) HIPAA
13 4 (0.56%) ISO 9001
13 4 (0.56%) ITGC
13 4 (0.56%) PMO
14 3 (0.42%) ISO 14000
15 1 (0.14%) ISO/IEC 20000
15 1 (0.14%) SOC 2
System Software
1 120 (16.74%) Active Directory
2 49 (6.83%) VMware Infrastructure
3 22 (3.07%) vSphere
4 20 (2.79%) Hyper-V
5 19 (2.65%) VMware ESXi
6 13 (1.81%) OpenSSH
6 13 (1.81%) XenApp
7 8 (1.12%) Terminal Services
8 5 (0.70%) Virtual Desktop
9 3 (0.42%) Docker
9 3 (0.42%) NFS
9 3 (0.42%) Time Sharing Option
10 1 (0.14%) Citrix Hypervisor
10 1 (0.14%) DFS Replication
10 1 (0.14%) Virtual Machines
Systems Management
1 54 (7.53%) Microsoft Intune
2 53 (7.39%) SCCM
3 33 (4.60%) Ansible
4 27 (3.77%) Terraform
5 18 (2.51%) Progress Chef
6 15 (2.09%) vCenter Server
7 13 (1.81%) IBM BigFix
7 13 (1.81%) PowerCLI
8 9 (1.26%) SCOM
9 6 (0.84%) CSIRT
10 5 (0.70%) Active Directory Federation Services
10 5 (0.70%) AirWatch
10 5 (0.70%) Kubernetes
10 5 (0.70%) Microsoft Clustering
11 3 (0.42%) NetBackup
12 2 (0.28%) Grafana
12 2 (0.28%) Single Sign-On
13 1 (0.14%) Jamf Pro
13 1 (0.14%) Opsgenie
13 1 (0.14%) vRealize
Vendors
1 230 (32.08%) Microsoft
2 89 (12.41%) VMware
3 79 (11.02%) ServiceNow
4 74 (10.32%) Oracle
5 38 (5.30%) IBM
6 37 (5.16%) Dell
7 34 (4.74%) Citrix
8 33 (4.60%) HP
9 32 (4.46%) Google
10 23 (3.21%) Cisco
11 22 (3.07%) NEC
12 17 (2.37%) iManage
13 15 (2.09%) Remedy
14 12 (1.67%) Aderant
14 12 (1.67%) Alibaba
15 9 (1.26%) BT
15 9 (1.26%) SolarWinds
16 8 (1.12%) Qualys
17 7 (0.98%) Bloomberg
17 7 (0.98%) Symantec