The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the Berkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 112 119 123
Rank change year-on-year
+7 +4
Contract jobs requiring a 1st Line Support 9 11 17
As % of all contract IT jobs located in Berkshire 0.37% 0.43% 0.57%
As % of the Job Titles category 0.40% 0.47% 0.65%
Number of daily rates quoted 2 4 3
Average daily rate
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of your Daily Rate
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£118 £225 £115
Average daily rate % change year-on-year
-47.77% +95.65%
UK excluding London average daily rate £110 £100 £108
% change year-on-year
+10.00% -6.97%
Number of hourly rates quoted 6 6 8
Average hourly rate £12.50 £12.25 £11.75
Average hourly rate % change year-on-year
+2.04% +4.25%
90% offered a hourly rate of more than £10.63 £10.25 £9.70
10% offered a hourly rate of more than £16.25 £14.17 £12.65
UK excluding London average hourly rate £11.69 £11.00 £12.00
% change year-on-year
+6.25% -8.33%
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Berkshire
Contract IT job ads with a match in the
Job Titles category
2227 2350 2633
As % of all contract IT jobs located in Berkshire 91.01% 91.58% 88.24%
Number of daily rates quoted 1116 1036 975
Average daily rate £375 £375 £370
Average daily rate % change year-on-year
- +1.35%
90% offered a daily rate of more than £225 £200 £225
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 70 90 82
Average hourly rate £17.07 £16.50 £20.00
Average hourly rate % change year-on-year
+3.45% -17.50%
90% offered a hourly rate of more than £10.50 £12.00 £12.35
10% offered a hourly rate of more than £41.20 £36.00 £37.50
UK excluding London average hourly rate £17.00 £17.00 £18.00
% change year-on-year
- -5.55%

1st Line Support
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Berkshire

1st Line Support
Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the Berkshire region.

1st Line Support Daily Rate Trend in Berkshire

1st Line Support
Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the Berkshire region.

1st Line Support Hourly Rate Trend in Berkshire

1st Line Support
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the Berkshire region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +9 6 £90 -
Slough 0 1 - -
Bracknell - 1 £145 -
Wokingham - 1 - - 1
Maidenhead - - - -
Newbury - - - -
Windsor - - - - 1
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Berkshire

For the 6 months to 2 September 2014, IT contractor jobs across the Berkshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 20 (62.50%) Windows
2 15 (46.88%) Microsoft
3 11 (34.38%) Active Directory
4 10 (31.25%) MS Office
4 10 (31.25%) ITIL
5 9 (28.13%) Windows 7
6 7 (21.88%) MS Excel
7 5 (15.63%) Windows XP
8 4 (12.50%) MCP
8 4 (12.50%) Service Management
8 4 (12.50%) Blackberry
8 4 (12.50%) Blackberry Enterprise Server
8 4 (12.50%) TCP/IP
8 4 (12.50%) VPN
8 4 (12.50%) Microsoft Certification
8 4 (12.50%) Finance
8 4 (12.50%) Mobile Device Management
8 4 (12.50%) MobileIron
9 3 (9.38%) SC Cleared
9 3 (9.38%) Security Cleared
9 3 (9.38%) Altiris
9 3 (9.38%) Citrix
9 3 (9.38%) Service Delivery
9 3 (9.38%) Windows 2000
9 3 (9.38%) MCSE
9 3 (9.38%) LAN
9 3 (9.38%) Windows NT
10 2 (6.25%) Client/Server
10 2 (6.25%) WAN
10 2 (6.25%) MS Exchange

1st Line Support
Top Related IT Skills in Berkshire by Category

For the 6 months to 2 September 2014, IT contractor jobs across the Berkshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (12.50%) Blackberry Enterprise Server
2 2 (6.25%) IBM Notes
2 2 (6.25%) MS Exchange
3 1 (3.13%) CMS
Applications
1 10 (31.25%) MS Office
2 7 (21.88%) MS Excel
3 1 (3.13%) MS PowerPoint
Business Applications
1 1 (3.13%) Remedy ITSM
Communications & Networking
1 4 (12.50%) TCP/IP
1 4 (12.50%) VPN
2 3 (9.38%) LAN
3 2 (6.25%) WAN
4 1 (3.13%) Wi-Fi
General
1 4 (12.50%) Finance
2 2 (6.25%) Telecoms
2 2 (6.25%) Legal
3 1 (3.13%) Dutch Language
3 1 (3.13%) French Language
3 1 (3.13%) German Language
3 1 (3.13%) Law
Miscellaneous
1 4 (12.50%) Blackberry
2 2 (6.25%) Client/Server
2 2 (6.25%) Thin Client
2 2 (6.25%) Fat Client
3 1 (3.13%) FMCG
3 1 (3.13%) Replication
Operating Systems
1 20 (62.50%) Windows
2 9 (28.13%) Windows 7
3 5 (15.63%) Windows XP
4 3 (9.38%) Windows 2000
4 3 (9.38%) Windows NT
5 2 (6.25%) Windows 8
6 1 (3.13%) Windows Server 2003
6 1 (3.13%) Windows Server 2008
Processes & Methodologies
1 10 (31.25%) ITIL
2 4 (12.50%) Service Management
2 4 (12.50%) Mobile Device Management
3 3 (9.38%) Service Delivery
4 2 (6.25%) ITSM
5 1 (3.13%) Data Security
5 1 (3.13%) Risk Management
5 1 (3.13%) eTOM
5 1 (3.13%) Incident Management
5 1 (3.13%) Problem Management
5 1 (3.13%) Change Management
5 1 (3.13%) CRM
Qualifications
1 4 (12.50%) MCP
1 4 (12.50%) Microsoft Certification
2 3 (9.38%) MCSE
2 3 (9.38%) SC Cleared
2 3 (9.38%) Security Cleared
3 2 (6.25%) DV Cleared
4 1 (3.13%) ITIL Foundation Certificate
4 1 (3.13%) MCSA
4 1 (3.13%) MCTS
4 1 (3.13%) Degree
Quality Assurance & Compliance
1 1 (3.13%) SLA
System Software
1 11 (34.38%) Active Directory
Vendors
1 15 (46.88%) Microsoft
2 4 (12.50%) MobileIron
3 3 (9.38%) Altiris
3 3 (9.38%) Citrix
4 2 (6.25%) Lotus
5 1 (3.13%) Remedy
5 1 (3.13%) SAP
5 1 (3.13%) Cisco