The table below looks at the statistics for CRM skills in IT contracts advertised for the Reading region. Included is a guide to the average contractor rates offered in IT contracts that have cited CRM over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Customer Relationship Management (CRM)
Rank 35 42 43
Rank change year-on-year
+7 +1
Contract jobs citing CRM 42 27 36
As % of all contract IT jobs located in Reading 4.18% 3.13% 3.59%
As % of the Processes & Methodologies category 5.75% 4.53% 4.81%
Number of daily rates quoted 16 14 15
Average daily rate
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£400 £563 £450
Average daily rate % change year-on-year
-28.88% +25.00%
90% offered a daily rate of more than £323 £398 £377
10% offered a daily rate of more than £650 £600 £515
UK excluding London average daily rate £400 £400 £388
% change year-on-year
- +3.22%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £20.00 £19.91 £39.75
% change year-on-year
+0.45% -49.91%
CRM
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
730 596 749
As % of all contract IT jobs located in Reading 72.71% 69.06% 74.60%
Number of daily rates quoted 464 307 355
Average daily rate £415 £400 £375
Average daily rate % change year-on-year
+3.75% +6.66%
90% offered a daily rate of more than £288 £290 £218
10% offered a daily rate of more than £558 £575 £500
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 22 10 20
Average hourly rate £37.09 £19.00 £29.00
Average hourly rate % change year-on-year
+95.21% -34.48%
90% offered a hourly rate of more than £16.30 £15.00 £15.00
10% offered a hourly rate of more than £37.67 £59.00 £37.50
UK excluding London average hourly rate £32.50 £25.00 £30.00
% change year-on-year
+30.00% -16.66%

CRM
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of IT contractor jobs citing CRM across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in Reading

CRM
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the Reading region.

CRM Daily Rate Trend in Reading

CRM
Daily Rate Histogram in Reading

This chart provides a histogram of daily rates quoted in contract IT jobs citing CRM across the Reading region over the 3 months to 28 August 2015.

CRM Daily Rate Histogram in Reading

CRM
Hourly Rate Trend in Reading

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the Reading region.

CRM Hourly Rate Trend in Reading

CRM
Top 30 Related IT Skills in Reading

For the 6 months to 28 August 2015, IT contractor jobs across the Reading region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1 33 (43.42%) Dynamics CRM
2 21 (27.63%) Microsoft
3 18 (23.68%) Service Management
4 16 (21.05%) ITIL
5 15 (19.74%) BizTalk Server
5 15 (19.74%) CMS
6 14 (18.42%) Incident Management
7 13 (17.11%) SQL Server
8 12 (15.79%) Oracle
8 12 (15.79%) eTOM
9 10 (13.16%) Telecoms
10 9 (11.84%) Agile Software Development
10 9 (11.84%) Dynamics AX
10 9 (11.84%) C#
10 9 (11.84%) MS Excel
11 8 (10.53%) Service Delivery
11 8 (10.53%) Huawei
12 7 (9.21%) Finance
12 7 (9.21%) Billing
12 7 (9.21%) Project Management
12 7 (9.21%) PRINCE2
12 7 (9.21%) SQL
12 7 (9.21%) Marketing
13 6 (7.89%) System Testing
13 6 (7.89%) Mentoring
13 6 (7.89%) Migration
14 5 (6.58%) Stakeholder Management
14 5 (6.58%) Management Information System
14 5 (6.58%) XML
14 5 (6.58%) SAP

CRM
Top Related IT Skills in Reading by Category

For the 6 months to 28 August 2015, IT contractor jobs across the Reading region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 15 (19.74%) BizTalk Server
1 15 (19.74%) CMS
2 5 (6.58%) SharePoint
Applications
1 9 (11.84%) MS Excel
2 1 (1.32%) MS PowerPoint
2 1 (1.32%) MS Office
Business Applications
1 33 (43.42%) Dynamics CRM
2 9 (11.84%) Dynamics AX
3 1 (1.32%) SAP ERP
3 1 (1.32%) BigMachines
3 1 (1.32%) Lawson
3 1 (1.32%) Oracle ERP
3 1 (1.32%) assyst
Cloud Services
1 3 (3.95%) SaaS
2 2 (2.63%) Microsoft Azure
3 1 (1.32%) Taleo
3 1 (1.32%) Cloud Computing
Communications & Networking
1 2 (2.63%) CTI
1 2 (2.63%) Cisco ICM
Database & Business Intelligence
1 13 (17.11%) SQL Server
2 3 (3.95%) Data Warehouse
3 2 (2.63%) MS Access
3 2 (2.63%) SQL Server Integration Services
4 1 (1.32%) BusinessObjects Web Intelligence
4 1 (1.32%) MongoDB
4 1 (1.32%) SQL Server 2012
4 1 (1.32%) Oracle Database
4 1 (1.32%) BusinessObjects
4 1 (1.32%) SQL Server Reporting Services
4 1 (1.32%) MySQL
Development Applications
1 2 (2.63%) Axure RP
2 1 (1.32%) Oracle APEX
General
1 10 (13.16%) Telecoms
2 7 (9.21%) Finance
2 7 (9.21%) Billing
2 7 (9.21%) Marketing
3 3 (3.95%) Banking
3 3 (3.95%) Retail
3 3 (3.95%) Multimedia
4 2 (2.63%) Back Office
4 2 (2.63%) French Language
4 2 (2.63%) German Language
4 2 (2.63%) Italian Language
4 2 (2.63%) Portuguese Language
4 2 (2.63%) Spanish Language
5 1 (1.32%) Front Office
5 1 (1.32%) Legal
5 1 (1.32%) Advertising
Job Titles
1 16 (21.05%) Analyst
2 14 (18.42%) Developer
3 12 (15.79%) Consultant
3 12 (15.79%) Service Desk Engineer
4 11 (14.47%) Business Analyst
5 8 (10.53%) CRM Consultant
6 7 (9.21%) Architect
7 6 (7.89%) Project Manager
8 5 (6.58%) BizTalk Developer
9 4 (5.26%) CRM Analyst
9 4 (5.26%) CRM Business Analyst
10 3 (3.95%) Solutions Architect
10 3 (3.95%) Security Analyst
10 3 (3.95%) CRM Manager
10 3 (3.95%) AWS Developer
11 2 (2.63%) Report Manager
11 2 (2.63%) Cisco Consultant
11 2 (2.63%) UX Designer
11 2 (2.63%) Senior Solutions Architect
11 2 (2.63%) Designer
Libraries, Frameworks & Software Standards
1 5 (6.58%) XML
2 3 (3.95%) XHTML
2 3 (3.95%) HTML
2 3 (3.95%) .NET
2 3 (3.95%) CSS
2 3 (3.95%) Ajax
3 2 (2.63%) JSR 170
3 2 (2.63%) Middleware
3 2 (2.63%) SAP PI
4 1 (1.32%) Visualforce
4 1 (1.32%) Sinatra
4 1 (1.32%) Mason
4 1 (1.32%) Ruby on Rails
4 1 (1.32%) .NET Framework
Miscellaneous
1 5 (6.58%) Management Information System
1 5 (6.58%) Analytical Skills
2 4 (5.26%) User Experience
3 3 (3.95%) Social Media
4 2 (2.63%) Digital Media
4 2 (2.63%) PMI
4 2 (2.63%) Foreign Exchange (FX)
4 2 (2.63%) IVR
4 2 (2.63%) SCADA
4 2 (2.63%) Semantic Web
4 2 (2.63%) Enterprise Software
4 2 (2.63%) Data Centre
5 1 (1.32%) Data Structures
5 1 (1.32%) Mobile App
Operating Systems
1 1 (1.32%) UNIX
1 1 (1.32%) Windows
1 1 (1.32%) Windows Phone
Processes & Methodologies
1 18 (23.68%) Service Management
2 16 (21.05%) ITIL
3 14 (18.42%) Incident Management
4 12 (15.79%) eTOM
5 9 (11.84%) Agile Software Development
6 8 (10.53%) Service Delivery
7 7 (9.21%) PRINCE2
7 7 (9.21%) Project Management
8 6 (7.89%) Migration
8 6 (7.89%) System Testing
8 6 (7.89%) Mentoring
9 5 (6.58%) Stakeholder Management
10 4 (5.26%) Content Management
10 4 (5.26%) Data Migration
11 3 (3.95%) Waterfall
11 3 (3.95%) Scrum
11 3 (3.95%) Technical Architecture
11 3 (3.95%) E-Commerce
11 3 (3.95%) ERP
11 3 (3.95%) Business Intelligence
Programming Languages
1 9 (11.84%) C#
2 7 (9.21%) SQL
3 3 (3.95%) Java
3 3 (3.95%) JavaScript
4 2 (2.63%) T-SQL
4 2 (2.63%) VBScript
5 1 (1.32%) VBA
5 1 (1.32%) Ruby
5 1 (1.32%) Apex Code
5 1 (1.32%) Data Analysis Expressions (DAX)
5 1 (1.32%) PHP
Qualifications
1 4 (5.26%) Degree
2 3 (3.95%) PMI Certification
3 2 (2.63%) PMP
3 2 (2.63%) PRINCE2 Certification
3 2 (2.63%) SC Cleared
3 2 (2.63%) Security Cleared
4 1 (1.32%) ITIL Certification
Quality Assurance & Compliance
1 4 (5.26%) SLA
2 2 (2.63%) Solvency II
3 1 (1.32%) ISO 14001
3 1 (1.32%) ISO/IEC 27001
3 1 (1.32%) QA
Systems Management
1 2 (2.63%) Cisco UCCE
1 2 (2.63%) Cisco UCCX
1 2 (2.63%) Cisco CUCM
Vendors
1 21 (27.63%) Microsoft
2 12 (15.79%) Oracle
3 8 (10.53%) Huawei
4 5 (6.58%) SAP
5 4 (5.26%) Salesforce.com
6 3 (3.95%) Pega
7 2 (2.63%) Sitecore
7 2 (2.63%) hybris
7 2 (2.63%) Cisco
7 2 (2.63%) FatWire
7 2 (2.63%) Guidewire
7 2 (2.63%) MuleSoft
7 2 (2.63%) Remedy
7 2 (2.63%) Adobe
7 2 (2.63%) Genesys
8 1 (1.32%) Peregrine
8 1 (1.32%) Alias
8 1 (1.32%) Siebel
8 1 (1.32%) Eloqua
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