The table below looks at the statistics for CRM skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited CRM over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Customer Relationship Management (CRM)
Rank 41 49 39
Rank change year-on-year
+8 -10
Contract jobs citing CRM 368 368 387
As % of all contract IT jobs located in the South East 4.30% 3.96% 4.62%
As % of the Processes & Methodologies category 5.42% 5.11% 6.21%
Number of daily rates quoted 202 204 227
Average daily rate £400 £400 £405
Average daily rate % change year-on-year
- -1.23%
90% offered a daily rate of more than £275 £282 £255
10% offered a daily rate of more than £500 £539 £525
UK excluding London average daily rate £413 £400 £375
% change year-on-year
+3.12% +6.66%
Number of hourly rates quoted 9 9 4
Average hourly rate £19.50 £30.00 £15.00
Average hourly rate % change year-on-year
-35.01% +100.00%
90% offered a hourly rate of more than £17.48 £9.00 £12.55
10% offered a hourly rate of more than £54.50 £45.00 £34.25
UK excluding London average hourly rate £18.75 £20.00 £15.00
% change year-on-year
-6.26% +33.33%
CRM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6791 7200 6227
As % of all contract IT jobs located in the South East 79.38% 77.44% 74.39%
Number of daily rates quoted 4176 3942 3316
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £275 £275 £260
10% offered a daily rate of more than £550 £525 £508
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 290 232 260
Average hourly rate £45.00 £30.00 £21.00
Average hourly rate % change year-on-year
+50.00% +42.85%
90% offered a hourly rate of more than £12.50 £12.00 £11.90
10% offered a hourly rate of more than £62.00 £47.50 £50.00
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

CRM
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing CRM across the South East region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in the South East

CRM
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the South East region.

CRM Daily Rate Trend in the South East

CRM
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing CRM across the South East region over the 3 months to 5 February 2016.

CRM Daily Rate Histogram in the South East

CRM
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the South East region.

CRM Hourly Rate Trend in the South East

CRM
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing CRM across the South East region over the 3 months to 5 February 2016.

CRM Hourly Rate Histogram in the South East

CRM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing CRM within the South East region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +16 151 £425 +13.33% 60
Hampshire +8 62 £407 +0.12% 31
Surrey -20 46 £388 -3.12% 55
Buckinghamshire +1 29 £450 +22.03% 10
West Sussex +8 28 £383 -7.27% 10
Oxfordshire -14 17 £348 -13.12% 11
Kent -6 13 £330 -22.35% 11
East Sussex +7 11 £288 -34.28%
Middlesex -5 4 £400 -11.11% 1
CRM
England

CRM
Top 30 Related IT Skills in the South East

For the 6 months to 5 February 2016, IT contractor jobs across the South East region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1 185 (25.24%) Microsoft
2 168 (22.92%) Dynamics CRM
3 149 (20.33%) Oracle
4 138 (18.83%) SQL
5 115 (15.69%) Agile Software Development
6 111 (15.14%) Finance
7 110 (15.01%) Salesforce.com
8 108 (14.73%) Security Cleared
9 100 (13.64%) SharePoint
10 96 (13.10%) ITIL
11 87 (11.87%) .NET
11 87 (11.87%) SQL Server
12 86 (11.73%) Project Management
13 85 (11.60%) SC Cleared
14 78 (10.64%) C#
14 78 (10.64%) MS Excel
14 78 (10.64%) Telecoms
15 76 (10.37%) Marketing
16 74 (10.10%) SAP
17 66 (9.00%) Windows
18 64 (8.73%) HTML
18 64 (8.73%) Migration
19 62 (8.46%) Degree
20 61 (8.32%) Web Services
21 60 (8.19%) Service Management
22 57 (7.78%) ERP
23 56 (7.64%) Billing
24 54 (7.37%) Stakeholder Management
24 54 (7.37%) JavaScript
25 53 (7.23%) Incident Management

CRM
Top Related IT Skills in the South East by Category

For the 6 months to 5 February 2016, IT contractor jobs across the South East region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 100 (13.64%) SharePoint
2 41 (5.59%) CMS
3 22 (3.00%) BizTalk Server
4 21 (2.86%) MS Exchange
5 20 (2.73%) SharePoint 2013
6 17 (2.32%) Oracle Workflow
7 12 (1.64%) IIS
8 9 (1.23%) Drupal
9 8 (1.09%) Exchange Server 2013
10 7 (0.95%) JBoss
10 7 (0.95%) SAS
11 5 (0.68%) WebLogic
11 5 (0.68%) WordPress
12 4 (0.55%) Apache
12 4 (0.55%) Exchange Server 2007
12 4 (0.55%) NetWeaver
12 4 (0.55%) Oracle SOA Suite
12 4 (0.55%) SAP EP
13 3 (0.41%) Exchange Server 2010
13 3 (0.41%) nginx
Applications
1 78 (10.64%) MS Excel
2 35 (4.77%) MS Office
3 22 (3.00%) MS PowerPoint
4 16 (2.18%) MS Project
5 8 (1.09%) MS Visio
6 2 (0.27%) Spreadsheet
6 2 (0.27%) SPSS
7 1 (0.14%) Adobe Creative Suite
7 1 (0.14%) Adobe Illustrator
7 1 (0.14%) OmniGraffle
7 1 (0.14%) Photoshop
7 1 (0.14%) SOLIDWORKS
Business Applications
1 168 (22.92%) Dynamics CRM
2 26 (3.55%) SAP CRM
3 22 (3.00%) Eloqua
4 18 (2.46%) Oracle EBS
5 14 (1.91%) Oracle CRM
6 11 (1.50%) BigMachines
7 8 (1.09%) Adobe Campaign
7 8 (1.09%) PeopleSoft CRM
7 8 (1.09%) SAP IS-U
7 8 (1.09%) SAP PSCD
8 7 (0.95%) Salesforce.com CRM
9 6 (0.82%) Unica
10 5 (0.68%) Dynamics AX
10 5 (0.68%) SAP ERP
11 4 (0.55%) Dynamics NAV
11 4 (0.55%) HFM
11 4 (0.55%) SAP CCM
11 4 (0.55%) SAP MDM
12 3 (0.41%) Dynamics GP
12 3 (0.41%) Oracle Financials
Cloud Services
1 31 (4.23%) Microsoft Azure
2 15 (2.05%) Cloud Computing
3 13 (1.77%) SaaS
4 12 (1.64%) Office 365
5 9 (1.23%) Veeva
6 7 (0.95%) Taleo
7 5 (0.68%) Google Analytics
7 5 (0.68%) Scribe Online
8 3 (0.41%) Amazon AWS
8 3 (0.41%) Force.com
8 3 (0.41%) Silverpop
9 2 (0.27%) IaaS
10 1 (0.14%) Adobe Analytics
10 1 (0.14%) AdWords
10 1 (0.14%) Amazon EC2
10 1 (0.14%) AWS Elastic Beanstalk
10 1 (0.14%) Azure Active Directory
10 1 (0.14%) Heroku
10 1 (0.14%) Rackspace Cloud
Communications & Networking
1 16 (2.18%) SAN
2 12 (1.64%) MVNO
3 10 (1.36%) Internet
4 6 (0.82%) Firewall
4 6 (0.82%) NAS
5 5 (0.68%) TCP/IP
5 5 (0.68%) VLAN
6 4 (0.55%) CTI
6 4 (0.55%) DNS
6 4 (0.55%) iSCSI
6 4 (0.55%) SMTP
6 4 (0.55%) WAN
7 3 (0.41%) Extranet
7 3 (0.41%) LAN
7 3 (0.41%) Network Security
7 3 (0.41%) Unified Communications
7 3 (0.41%) VoIP
7 3 (0.41%) VPN
8 2 (0.27%) Broadband
8 2 (0.27%) DHCP
Database & Business Intelligence
1 87 (11.87%) SQL Server
2 29 (3.96%) Oracle Reports
3 27 (3.68%) Data Warehouse
4 22 (3.00%) SQL Server Integration Services
5 18 (2.46%) SQL Server Reporting Services
6 15 (2.05%) SAP BW
7 14 (1.91%) Oracle Database
7 14 (1.91%) Oracle Discoverer
7 14 (1.91%) SQL Server 2012
8 11 (1.50%) Oracle BI Publisher
9 10 (1.36%) SQL Navigator
10 9 (1.23%) SQL Server 2008
10 9 (1.23%) SQL Server 2014
11 8 (1.09%) MySQL
11 8 (1.09%) Oracle ODI
12 7 (0.95%) SQL Server Analysis Services
13 6 (0.82%) BusinessObjects
13 6 (0.82%) InterSystems Cache
13 6 (0.82%) Relational Database
14 5 (0.68%) MongoDB
Development Applications
1 52 (7.09%) Team Foundation Server
2 25 (3.41%) Oracle APEX
3 22 (3.00%) Oracle Forms
4 21 (2.86%) Git (software)
5 16 (2.18%) Visual Studio
6 14 (1.91%) HP UFT
6 14 (1.91%) Selenium
6 14 (1.91%) Toad
7 13 (1.77%) JIRA
8 11 (1.50%) JDeveloper
9 9 (1.23%) SpecFlow
10 8 (1.09%) Jasmine
11 6 (0.82%) Balsamiq Mockups
12 5 (0.68%) Cucumber
12 5 (0.68%) VSS/SourceSafe
13 4 (0.55%) Grunt
14 3 (0.41%) Eclipse
14 3 (0.41%) SoapUI
15 2 (0.27%) Ant
15 2 (0.27%) TestDirector
General
1 111 (15.14%) Finance
2 78 (10.64%) Telecoms
3 76 (10.37%) Marketing
4 56 (7.64%) Billing
5 25 (3.41%) Retail
6 21 (2.86%) Front Office
7 14 (1.91%) Banking
7 14 (1.91%) Legal
7 14 (1.91%) Pharmaceutical
8 10 (1.36%) Manufacturing
9 9 (1.23%) Law
10 5 (0.68%) Advertising
10 5 (0.68%) Military
10 5 (0.68%) Spanish Language
11 4 (0.55%) Electronics
12 3 (0.41%) Local Government
13 2 (0.27%) Aerospace
13 2 (0.27%) General Ledger
13 2 (0.27%) German Language
13 2 (0.27%) Retail Banking
Job Titles
1 156 (21.28%) Analyst
2 118 (16.10%) Developer
3 102 (13.92%) Architect
4 87 (11.87%) Consultant
5 63 (8.59%) Business Analyst
6 59 (8.05%) Project Manager
7 52 (7.09%) Solutions Architect
8 50 (6.82%) CRM Analyst
9 41 (5.59%) CRM Consultant
9 41 (5.59%) CRM Developer
10 31 (4.23%) Oracle Consultant
11 27 (3.68%) Dynamics CRM Developer
11 27 (3.68%) Service Desk Engineer
12 26 (3.55%) Designer
13 24 (3.27%) Oracle CRM Consultant
14 21 (2.86%) .NET Developer
14 21 (2.86%) CRM Manager
14 21 (2.86%) Oracle Analyst
14 21 (2.86%) Test Analyst
15 20 (2.73%) Sales Consultant
Libraries, Frameworks & Software Standards
1 87 (11.87%) .NET
2 64 (8.73%) HTML
3 61 (8.32%) Web Services
4 30 (4.09%) ASP.NET
5 27 (3.68%) CSS
6 26 (3.55%) XML
7 20 (2.73%) HTML5
8 18 (2.46%) jQuery
8 18 (2.46%) WCF
9 15 (2.05%) Mason
9 15 (2.05%) SOAP
10 14 (1.91%) REST
10 14 (1.91%) Visualforce
11 10 (1.36%) SAP PI
12 9 (1.23%) AngularJS
12 9 (1.23%) CSS3
12 9 (1.23%) JMS
13 8 (1.09%) EDI
13 8 (1.09%) Middleware
13 8 (1.09%) Twitter Bootstrap
Miscellaneous
1 50 (6.82%) Analytical Skills
2 27 (3.68%) Management Information System
3 20 (2.73%) User Experience
4 17 (2.32%) Social Media
5 15 (2.05%) Data Centre
6 12 (1.64%) Computer Science
6 12 (1.64%) Enterprise Software
6 12 (1.64%) NHS
7 11 (1.50%) Clustering
7 11 (1.50%) Visualisation
8 10 (1.36%) Data Extraction
9 9 (1.23%) Digital Media
10 7 (0.95%) Cryptography
11 6 (0.82%) Data Integration
12 5 (0.68%) e-Learning
12 5 (0.68%) Mobile App
12 5 (0.68%) N-Tier
13 4 (0.55%) Foreign Exchange (FX)
13 4 (0.55%) Frameworx
13 4 (0.55%) W3C
Operating Systems
1 66 (9.00%) Windows
2 31 (4.23%) Windows Server
3 23 (3.14%) Unix
4 19 (2.59%) Windows Server 2008
5 16 (2.18%) Windows Server 2012
6 11 (1.50%) Linux
7 8 (1.09%) Windows Server 2003
8 4 (0.55%) AIX
9 3 (0.41%) Apple iOS
9 3 (0.41%) Debian
9 3 (0.41%) Solaris
10 2 (0.27%) Red Hat Enterprise Linux
10 2 (0.27%) Ubuntu
10 2 (0.27%) Windows 7
11 1 (0.14%) Windows 8
11 1 (0.14%) Windows XP
Processes & Methodologies
1 115 (15.69%) Agile Software Development
2 96 (13.10%) ITIL
3 86 (11.73%) Project Management
4 64 (8.73%) Migration
5 60 (8.19%) Service Management
6 57 (7.78%) ERP
7 54 (7.37%) Stakeholder Management
8 53 (7.23%) Incident Management
9 51 (6.96%) Workflow
10 48 (6.55%) Business Intelligence
10 48 (6.55%) Test Scripting
11 45 (6.14%) Ticket Management
12 44 (6.00%) Analytics
13 42 (5.73%) Data Modelling
14 38 (5.18%) eTOM
15 36 (4.91%) User Acceptance Testing
16 33 (4.50%) Data Migration
17 32 (4.37%) E-Commerce
18 31 (4.23%) Unit Testing
18 31 (4.23%) Waterfall
Programming Languages
1 138 (18.83%) SQL
2 78 (10.64%) C#
3 54 (7.37%) JavaScript
4 36 (4.91%) Java
5 22 (3.00%) PHP
5 22 (3.00%) PL/SQL
6 14 (1.91%) VB
7 13 (1.77%) Apex Code
7 13 (1.77%) PowerShell
8 12 (1.64%) T-SQL
9 11 (1.50%) Korn
9 11 (1.50%) Shell Script
10 10 (1.36%) C-shell
11 7 (0.95%) TypeScript
12 6 (0.82%) Python
13 4 (0.55%) XAML
14 3 (0.41%) C
15 2 (0.27%) ABAP
15 2 (0.27%) C++
15 2 (0.27%) Perl
Qualifications
1 108 (14.73%) Security Cleared
2 85 (11.60%) SC Cleared
3 62 (8.46%) Degree
4 26 (3.55%) ISTQB
5 23 (3.14%) DV Cleared
6 18 (2.46%) PMI Certification
6 18 (2.46%) PMP
7 16 (2.18%) ITIL Certification
7 16 (2.18%) Microsoft Certification
8 14 (1.91%) ISTQB Advanced Certification
9 10 (1.36%) ISTQB Foundation Certification
10 9 (1.23%) Cisco Certification
10 9 (1.23%) ISEB
10 9 (1.23%) MCSE
11 7 (0.95%) CCNA
12 5 (0.68%) MCSA
12 5 (0.68%) MCTS
13 4 (0.55%) CCNP
13 4 (0.55%) CISSP
13 4 (0.55%) MCP
Quality Assurance & Compliance
1 24 (3.27%) SLA
2 13 (1.77%) Data Quality
3 8 (1.09%) QA
4 5 (0.68%) Disclosure Scotland
5 4 (0.55%) ISO/IEC 27001
5 4 (0.55%) PCI DSS
5 4 (0.55%) Solvency II
6 3 (0.41%) Sarbanes-Oxley
7 2 (0.27%) ISO 14001
7 2 (0.27%) ISO 9001
7 2 (0.27%) ISO27005
8 1 (0.14%) HL7
8 1 (0.14%) ISAE 3402
8 1 (0.14%) MiFID
System Software
1 28 (3.82%) Active Directory
2 16 (2.18%) VMware Infrastructure
3 15 (2.05%) Hyper-V
4 5 (0.68%) vSphere
5 3 (0.41%) ISA Server
6 2 (0.27%) Citrix Presentation Server
6 2 (0.27%) GlusterFS
6 2 (0.27%) Terminal Server
6 2 (0.27%) Veritas Cluster Server
7 1 (0.14%) Microsoft App-V
7 1 (0.14%) Veritas File System
7 1 (0.14%) Veritas Volume Manager
7 1 (0.14%) VMware ESXi
7 1 (0.14%) VMware Workstation
Systems Management
1 7 (0.95%) HP Quality Center
2 6 (0.82%) Systems Management Server (SMS)
3 5 (0.68%) Control-M
3 5 (0.68%) NetBackup
4 4 (0.55%) OpenView
5 2 (0.27%) Backup Exec
5 2 (0.27%) BMC Marimba
5 2 (0.27%) McAfee ePO
5 2 (0.27%) Nessus
5 2 (0.27%) Oracle ZFS
5 2 (0.27%) OVSD
5 2 (0.27%) Red Hat Satellite
5 2 (0.27%) SCCM
5 2 (0.27%) Veritas Storage Foundation
5 2 (0.27%) vMotion
5 2 (0.27%) WSUS
6 1 (0.14%) Opscode Chef
6 1 (0.14%) Puppet
6 1 (0.14%) SCOrch
Vendors
1 185 (25.24%) Microsoft
2 149 (20.33%) Oracle
3 110 (15.01%) Salesforce.com
4 74 (10.10%) SAP
5 47 (6.41%) Siebel
6 33 (4.50%) HP
7 31 (4.23%) Huawei
8 24 (3.27%) VMware
9 20 (2.73%) IBM
10 19 (2.59%) Adobe
11 9 (1.23%) Cisco
11 9 (1.23%) PeopleSoft
11 9 (1.23%) Sitecore
11 9 (1.23%) Sun
12 8 (1.09%) Citrix
13 7 (0.95%) Hyperion
14 6 (0.82%) Google
14 6 (0.82%) Planview
14 6 (0.82%) StorageTek
14 6 (0.82%) webMethods
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