The statistics below represent IT contracts advertised across the City of London region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 25 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Aug 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 150 181 163
Rank change year-on-year
+31 -18
Contract jobs requiring a Service Desk Analyst 21 29 42
As % of all contract IT jobs located in the City of London 0.60% 0.53% 0.71%
As % of the Job Titles category 0.63% 0.55% 0.76%
Number of daily rates quoted 12 17 27
Median daily rate £129 £185 £185
Median daily rate % change year-on-year
-30.40% -
90% offered a daily rate of more than £110 £135 £155
10% offered a daily rate of more than £175 £231 £200
UK excluding London median daily rate £120 £120 £125
% change year-on-year
- -4.00%
Number of hourly rates quoted 3 5 6
Median hourly rate £15.00 £13.00 £19.50
Median hourly rate % change year-on-year
+15.38% -33.33%
UK excluding London median hourly rate £12.25 £13.50 £13.50
% change year-on-year
-9.25% -
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
3345 5238 5543
As % of all contract IT jobs located in the City of London 95.16% 95.05% 94.11%
Number of daily rates quoted 2675 4088 4008
Median daily rate £475 £450 £450
Median daily rate % change year-on-year
+5.55% -
90% offered a daily rate of more than £325 £275 £273
10% offered a daily rate of more than £625 £625 £600
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 35 77 102
Median hourly rate £17.50 £16.35 £17.93
Median hourly rate % change year-on-year
+7.03% -8.82%
90% offered a hourly rate of more than £12.94 £10.92 £12.50
10% offered a hourly rate of more than £34.00 £32.60 £41.75
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

Service Desk Analyst
Jobs Demand Trend in the City of London

The demand trend of IT contracts across the City of London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Daily Rate Trend in the City of London

Service Desk Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Hourly Rate Trend in the City of London

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 25 August 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region featuring Service Desk Analyst in the job title.

1 19 (54.29%) Windows
1 19 (54.29%) Active Directory
2 17 (48.57%) Microsoft
2 17 (48.57%) MS Office
3 13 (37.14%) ITIL
3 13 (37.14%) Citrix
4 11 (31.43%) Windows 7
5 10 (28.57%) Finance
6 6 (17.14%) SLA
7 5 (14.29%) Microsoft Certification
7 5 (14.29%) Office 365
8 4 (11.43%) MOS
8 4 (11.43%) Service Management
8 4 (11.43%) SCCM
8 4 (11.43%) Incident Management
8 4 (11.43%) MCP
8 4 (11.43%) Windows XP
8 4 (11.43%) MS Excel
9 3 (8.57%) MCSE
9 3 (8.57%) TCP/IP
9 3 (8.57%) MCDST
9 3 (8.57%) VMware
9 3 (8.57%) Smartphone
9 3 (8.57%) Problem Management
10 2 (5.71%) Windows 10
10 2 (5.71%) Root Cause Analysis
10 2 (5.71%) Legal
10 2 (5.71%) MS PowerPoint
10 2 (5.71%) Migration
10 2 (5.71%) LANDesk

Service Desk Analyst Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.71%) MS Exchange
2 1 (2.86%) IBM Notes
Applications
1 17 (48.57%) MS Office
2 4 (11.43%) MS Excel
3 2 (5.71%) Acrobat
3 2 (5.71%) MS PowerPoint
Cloud Services
1 5 (14.29%) Office 365
Communications & Networking
1 3 (8.57%) TCP/IP
2 1 (2.86%) ADSL
2 1 (2.86%) Broadband
2 1 (2.86%) Ethernet
2 1 (2.86%) LAN
2 1 (2.86%) Skype
2 1 (2.86%) WAN
General
1 10 (28.57%) Finance
2 2 (5.71%) Legal
3 1 (2.86%) Law
3 1 (2.86%) Publishing
Miscellaneous
1 3 (8.57%) Smartphone
2 2 (5.71%) NHS
3 1 (2.86%) CMDB
3 1 (2.86%) Data Structures
3 1 (2.86%) iPhone
3 1 (2.86%) Management Information System
Operating Systems
1 19 (54.29%) Windows
2 11 (31.43%) Windows 7
3 4 (11.43%) Windows XP
4 2 (5.71%) Windows 10
5 1 (2.86%) Windows Server
5 1 (2.86%) Windows Server 2003
5 1 (2.86%) Windows Server 2008
Processes & Methodologies
1 13 (37.14%) ITIL
2 4 (11.43%) Incident Management
2 4 (11.43%) Service Management
3 3 (8.57%) Problem Management
4 2 (5.71%) Migration
4 2 (5.71%) Root Cause Analysis
5 1 (2.86%) Coaching
5 1 (2.86%) ERP
5 1 (2.86%) ITSM
5 1 (2.86%) Mentoring
Qualifications
1 5 (14.29%) Microsoft Certification
2 4 (11.43%) MCP
2 4 (11.43%) MOS
3 3 (8.57%) MCDST
3 3 (8.57%) MCSE
4 1 (2.86%) Degree
4 1 (2.86%) ITIL Foundation Certificate
4 1 (2.86%) MCITP
Quality Assurance & Compliance
1 6 (17.14%) SLA
System Software
1 19 (54.29%) Active Directory
2 2 (5.71%) VMware Infrastructure
3 1 (2.86%) vSphere
Systems Management
1 4 (11.43%) SCCM
2 1 (2.86%) SCSM
Vendors
1 17 (48.57%) Microsoft
2 13 (37.14%) Citrix
3 3 (8.57%) VMware
4 2 (5.71%) Adobe
4 2 (5.71%) LANDesk
4 2 (5.71%) Remedy
5 1 (2.86%) BMC
5 1 (2.86%) Dell
5 1 (2.86%) Lotus
5 1 (2.86%) Samsung
5 1 (2.86%) ServiceNow