The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 160 189 175
Rank change year-on-year
+29 -14
Contract jobs requiring a Service Desk Analyst 38 41 56
As % of all contract IT jobs located in the City of London 0.66% 0.56% 0.70%
As % of the Job Titles category 0.72% 0.60% 0.76%
Number of daily rates quoted 25 20 14
Average daily rate
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£185 £169 £170
Average daily rate % change year-on-year
+9.62% -0.73%
90% offered a daily rate of more than £165 £140 £145
10% offered a daily rate of more than £200 £195 £223
UK excluding London average daily rate £125 £111 £110
% change year-on-year
+12.99% +0.56%
Number of hourly rates quoted 6 14 24
Average hourly rate £19.50 £17.50 £17.50
Average hourly rate % change year-on-year
+11.42% -
90% offered a hourly rate of more than £14.00 £13.97 £11.40
10% offered a hourly rate of more than £47.08 £22.00 £21.03
UK excluding London average hourly rate £13.50 £13.00 £13.50
% change year-on-year
+3.84% -3.70%
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5314 6820 7348
As % of all contract IT jobs located in the City of London 91.89% 92.59% 92.39%
Number of daily rates quoted 3846 5000 5346
Average daily rate £450 £450 £450
90% offered a daily rate of more than £275 £275 £288
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 95 147 170
Average hourly rate £18.00 £19.50 £20.00
Average hourly rate % change year-on-year
-7.69% -2.50%
90% offered a hourly rate of more than £12.69 £13.50 £11.50
10% offered a hourly rate of more than £35.00 £35.00 £44.00
UK excluding London average hourly rate £16.50 £17.00 £18.68
% change year-on-year
-2.94% -8.98%

Service Desk Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Daily Rate Trend in the City of London

Service Desk Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Hourly Rate Trend in the City of London

Service Desk Analyst
Hourly Rate Histogram in the City of London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 20 August 2014.

Service Desk Analyst Hourly Rate Histogram in the City of London

Service Desk Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 20 August 2014, IT contractor jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 84 (87.50%) Windows
2 55 (57.29%) Active Directory
3 54 (56.25%) MS Office
4 39 (40.63%) Microsoft
4 39 (40.63%) Windows 7
5 38 (39.58%) Windows XP
6 37 (38.54%) ITIL
7 33 (34.38%) Blackberry
8 25 (26.04%) MS Excel
8 25 (26.04%) Legal
9 23 (23.96%) Citrix
10 22 (22.92%) Finance
11 17 (17.71%) Blackberry Enterprise Server
12 16 (16.67%) Service Management
12 16 (16.67%) MS Exchange
13 15 (15.63%) Law
14 13 (13.54%) VMware
14 13 (13.54%) Banking
14 13 (13.54%) IBM Notes
14 13 (13.54%) Lotus
15 12 (12.50%) VMware Infrastructure
16 11 (11.46%) Management Information System
17 9 (9.38%) MOS
17 9 (9.38%) MS PowerPoint
17 9 (9.38%) Windows Server 2008
17 9 (9.38%) Exchange Server 2010
18 8 (8.33%) French Language
18 8 (8.33%) Document Management
18 8 (8.33%) Investment Banking
18 8 (8.33%) HP

Service Desk Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 20 August 2014, IT contractor jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (17.71%) Blackberry Enterprise Server
2 16 (16.67%) MS Exchange
3 13 (13.54%) IBM Notes
4 9 (9.38%) Exchange Server 2010
5 3 (3.13%) WorkSite
6 2 (2.08%) Exchange Server 2003
Applications
1 54 (56.25%) MS Office
2 25 (26.04%) MS Excel
3 9 (9.38%) MS PowerPoint
4 1 (1.04%) MS Visio
Business Applications
1 1 (1.04%) Cerner Millennium
1 1 (1.04%) Remedy ITSM
Cloud Services
1 1 (1.04%) Google Apps
Communications & Networking
1 7 (7.29%) IP Telephony
2 5 (5.21%) DNS
3 4 (4.17%) Internet
4 3 (3.13%) WAN
4 3 (3.13%) DHCP
4 3 (3.13%) TCP/IP
4 3 (3.13%) Broadband
4 3 (3.13%) LAN
5 2 (2.08%) Network Security
5 2 (2.08%) VoIP
6 1 (1.04%) Firewall
6 1 (1.04%) SAN
6 1 (1.04%) Wi-Fi
Database & Business Intelligence
1 1 (1.04%) Oracle Reports
General
1 25 (26.04%) Legal
2 22 (22.92%) Finance
3 15 (15.63%) Law
4 13 (13.54%) Banking
5 8 (8.33%) French Language
5 8 (8.33%) Investment Banking
6 5 (5.21%) Front Office
6 5 (5.21%) Back Office
7 1 (1.04%) Telecoms
7 1 (1.04%) Japanese Language
7 1 (1.04%) Spanish Language
7 1 (1.04%) Games
7 1 (1.04%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.04%) COM
Miscellaneous
1 33 (34.38%) Blackberry
2 11 (11.46%) Management Information System
3 6 (6.25%) iPhone
4 5 (5.21%) NHS
4 5 (5.21%) Handset
5 4 (4.17%) Mobile Computing
6 3 (3.13%) iPad
7 1 (1.04%) Thin Client
7 1 (1.04%) Fat Client
Operating Systems
1 84 (87.50%) Windows
2 39 (40.63%) Windows 7
3 38 (39.58%) Windows XP
4 9 (9.38%) Windows Server 2008
5 7 (7.29%) Windows Server 2003
5 7 (7.29%) Android
6 5 (5.21%) Windows Mobile
7 3 (3.13%) Windows Vista
8 2 (2.08%) Windows 8
9 1 (1.04%) Windows Server 2012
9 1 (1.04%) Apple iOS
9 1 (1.04%) UNIX
9 1 (1.04%) Linux
9 1 (1.04%) Windows 2000
9 1 (1.04%) Mac OS
Processes & Methodologies
1 37 (38.54%) ITIL
2 16 (16.67%) Service Management
3 8 (8.33%) Document Management
4 6 (6.25%) Disaster Recovery
5 5 (5.21%) BCP
5 5 (5.21%) Information Security
6 4 (4.17%) Incident Management
6 4 (4.17%) ITIL V3
6 4 (4.17%) ITSM
7 3 (3.13%) Problem Management
8 2 (2.08%) CRM
8 2 (2.08%) Service Delivery
8 2 (2.08%) Kalman Filter
8 2 (2.08%) Service Desk Management
9 1 (1.04%) ITIL V2
9 1 (1.04%) Business Transformation
9 1 (1.04%) Business Continuity
9 1 (1.04%) Asset Management
Programming Languages
1 1 (1.04%) SQL
1 1 (1.04%) PowerShell
Qualifications
1 9 (9.38%) MOS
2 8 (8.33%) ITIL Certification
3 5 (5.21%) MCP
3 5 (5.21%) Security Cleared
4 4 (4.17%) DV Cleared
4 4 (4.17%) Degree
5 3 (3.13%) Microsoft Certification
5 3 (3.13%) MCSE
6 2 (2.08%) MCDST
7 1 (1.04%) MCSA
7 1 (1.04%) MCITP
Quality Assurance & Compliance
1 3 (3.13%) SLA
System Software
1 55 (57.29%) Active Directory
2 12 (12.50%) VMware Infrastructure
3 3 (3.13%) XenApp
4 1 (1.04%) VMware Server
Systems Management
1 6 (6.25%) SCCM
2 3 (3.13%) NetBackup
3 2 (2.08%) HP Data Protector
3 2 (2.08%) ARCserve
4 1 (1.04%) Systems Management Server (SMS)
Vendors
1 39 (40.63%) Microsoft
2 23 (23.96%) Citrix
3 13 (13.54%) VMware
3 13 (13.54%) Lotus
4 8 (8.33%) HP
5 7 (7.29%) Cisco
6 5 (5.21%) McAfee
7 3 (3.13%) ServiceNow
7 3 (3.13%) Apple
7 3 (3.13%) Reuters
7 3 (3.13%) Bloomberg
8 2 (2.08%) Remedy
8 2 (2.08%) CQG
9 1 (1.04%) MobileIron
9 1 (1.04%) Wyse
9 1 (1.04%) iSOFT
9 1 (1.04%) Oracle
9 1 (1.04%) Dell
9 1 (1.04%) Cerner
9 1 (1.04%) Veritas
City of London
esynergy Solutions - UK
Rate: £150 - £180 per day
Posted: 7 days ago