The statistics below represent IT contracts advertised across the City of London region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 2 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
2 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 149 163 142
Rank change year-on-year
+14 -21
Contract jobs requiring a Service Desk Analyst 17 38 74
As % of all contract IT jobs located in the City of London 0.49% 0.68% 1.17%
As % of the Job Titles category 0.51% 0.71% 1.23%
Number of daily rates quoted 10 22 41
Median daily rate £204 £173 £180
Median daily rate % change year-on-year
+18.11% -4.16%
90% offered a daily rate of more than £135 £141 £110
10% offered a daily rate of more than £318 £215 £225
UK excluding London median daily rate £125 £124 £115
% change year-on-year
+0.60% +8.04%
Number of hourly rates quoted 4 9 14
Median hourly rate £12.00 £13.50 £13.25
Median hourly rate % change year-on-year
-11.11% +1.88%
UK excluding London median hourly rate £13.42 £12.50 £13.50
% change year-on-year
+7.32% -7.40%
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
3316 5355 5998
As % of all contract IT jobs located in the City of London 94.93% 95.63% 94.70%
Number of daily rates quoted 2683 4075 4380
Median daily rate £475 £450 £450
Median daily rate % change year-on-year
+5.55% -
90% offered a daily rate of more than £313 £276 £270
10% offered a daily rate of more than £625 £600 £625
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 44 82 87
Median hourly rate £20.00 £18.70 £20.00
Median hourly rate % change year-on-year
+6.95% -6.50%
90% offered a hourly rate of more than £12.00 £12.50 £12.30
10% offered a hourly rate of more than £43.57 £28.95 £33.75
UK excluding London median hourly rate £18.00 £16.83 £17.00
% change year-on-year
+6.98% -1.02%

Service Desk Analyst
Jobs Demand Trend in the City of London

The demand trend of IT contracts across the City of London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Daily Rate Trend in the City of London

Service Desk Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 2 May 2016.

Service Desk Analyst Daily Rate Histogram in the City of London

Service Desk Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Hourly Rate Trend in the City of London

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 2 May 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region featuring Service Desk Analyst in the job title.

1 22 (62.86%) Windows
2 17 (48.57%) ITIL
3 14 (40.00%) Active Directory
4 11 (31.43%) Citrix
5 10 (28.57%) MS Office
5 10 (28.57%) NHS
5 10 (28.57%) Finance
6 9 (25.71%) Windows 7
7 8 (22.86%) Microsoft
8 7 (20.00%) Service Management
9 5 (14.29%) Blackberry
9 5 (14.29%) MS Excel
9 5 (14.29%) Windows XP
10 4 (11.43%) Legal
10 4 (11.43%) Google
10 4 (11.43%) Unix
10 4 (11.43%) SLA
11 3 (8.57%) Windows Server 2008
11 3 (8.57%) Project Management
11 3 (8.57%) Windows Server 2003
11 3 (8.57%) Microsoft Certification
11 3 (8.57%) Business Analysis
11 3 (8.57%) Law
11 3 (8.57%) Incident Management
11 3 (8.57%) Problem Management
12 2 (5.71%) VMware Infrastructure
12 2 (5.71%) Root Cause Analysis
12 2 (5.71%) ITSM
12 2 (5.71%) Banking
12 2 (5.71%) VMware

Service Desk Analyst Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.86%) Blackberry Enterprise Server
Applications
1 10 (28.57%) MS Office
2 5 (14.29%) MS Excel
3 1 (2.86%) MS PowerPoint
Cloud Services
1 1 (2.86%) Office 365
Communications & Networking
1 2 (5.71%) Internet
1 2 (5.71%) LAN
1 2 (5.71%) WAN
2 1 (2.86%) Ethernet
2 1 (2.86%) Skype
2 1 (2.86%) Wireless
General
1 10 (28.57%) Finance
2 4 (11.43%) Legal
3 3 (8.57%) Law
4 2 (5.71%) Banking
Miscellaneous
1 10 (28.57%) NHS
2 5 (14.29%) Blackberry
3 1 (2.86%) Analytical Skills
3 1 (2.86%) CMDB
3 1 (2.86%) iPhone
Operating Systems
1 22 (62.86%) Windows
2 9 (25.71%) Windows 7
3 5 (14.29%) Windows XP
4 4 (11.43%) Unix
5 3 (8.57%) Windows Server 2003
5 3 (8.57%) Windows Server 2008
6 2 (5.71%) Windows 10
7 1 (2.86%) Windows Server
Processes & Methodologies
1 17 (48.57%) ITIL
2 7 (20.00%) Service Management
3 3 (8.57%) Business Analysis
3 3 (8.57%) Incident Management
3 3 (8.57%) Problem Management
3 3 (8.57%) Project Management
4 2 (5.71%) Document Management
4 2 (5.71%) ITSM
4 2 (5.71%) Root Cause Analysis
5 1 (2.86%) Coaching
5 1 (2.86%) Investment Management
5 1 (2.86%) Mentoring
Programming Languages
1 2 (5.71%) C
Qualifications
1 3 (8.57%) Microsoft Certification
2 1 (2.86%) Degree
2 1 (2.86%) ITIL Certification
2 1 (2.86%) MCDST
2 1 (2.86%) MCP
2 1 (2.86%) MCSE
2 1 (2.86%) MOS
Quality Assurance & Compliance
1 4 (11.43%) SLA
2 1 (2.86%) QA
System Software
1 14 (40.00%) Active Directory
2 2 (5.71%) VMware Infrastructure
Systems Management
1 1 (2.86%) SCCM
1 1 (2.86%) SCSM
Vendors
1 11 (31.43%) Citrix
2 8 (22.86%) Microsoft
3 4 (11.43%) Google
4 2 (5.71%) Remedy
4 2 (5.71%) VMware
5 1 (2.86%) BMC
5 1 (2.86%) Dell
5 1 (2.86%) ServiceNow