The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 148 178 163
Rank change year-on-year
+30 -15
Contract jobs requiring a Service Desk Analyst 51 49 57
As % of all contract IT jobs located in the City of London 0.87% 0.68% 0.73%
As % of the Job Titles category 0.94% 0.74% 0.79%
Number of daily rates quoted 37 16 13
Average daily rate
Keep up to 90%
of your Daily Rate
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£185 £165 £165
Average daily rate % change year-on-year
+12.12% -
90% offered a daily rate of more than £150 £144 £133
10% offered a daily rate of more than £239 £190 £226
UK excluding London average daily rate £125 £105 £110
% change year-on-year
+19.04% -4.54%
Number of hourly rates quoted 7 24 26
Average hourly rate £21.00 £15.75 £17.00
Average hourly rate % change year-on-year
+33.33% -7.35%
90% offered a hourly rate of more than £14.30 £11.08 £11.00
10% offered a hourly rate of more than £23.70 £21.50 £21.63
UK excluding London average hourly rate £12.56 £12.50 £13.75
% change year-on-year
+0.48% -9.09%
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5446 6651 7202
As % of all contract IT jobs located in the City of London 92.51% 92.38% 92.80%
Number of daily rates quoted 3991 4847 5151
Average daily rate £450 £450 £450
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 101 137 180
Average hourly rate £17.50 £19.50 £19.00
Average hourly rate % change year-on-year
-10.25% +2.63%
90% offered a hourly rate of more than £12.50 £11.50 £11.00
10% offered a hourly rate of more than £32.82 £28.78 £43.57
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Service Desk Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Daily Rate Trend in the City of London

Service Desk Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 19 September 2014.

Service Desk Analyst Daily Rate Histogram in the City of London

Service Desk Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Hourly Rate Trend in the City of London

Service Desk Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 19 September 2014, IT contractor jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 90 (89.11%) Windows
2 62 (61.39%) MS Office
3 59 (58.42%) Active Directory
4 43 (42.57%) Microsoft
5 42 (41.58%) Windows 7
6 37 (36.63%) ITIL
7 36 (35.64%) Windows XP
8 33 (32.67%) Blackberry
9 27 (26.73%) MS Excel
9 27 (26.73%) Finance
10 26 (25.74%) Legal
11 23 (22.77%) Citrix
12 17 (16.83%) Law
13 16 (15.84%) MS Exchange
14 13 (12.87%) Banking
15 12 (11.88%) VMware
15 12 (11.88%) Service Management
15 12 (11.88%) Lotus
15 12 (11.88%) IBM Notes
16 11 (10.89%) Blackberry Enterprise Server
17 10 (9.90%) MOS
17 10 (9.90%) Windows Server 2008
17 10 (9.90%) VMware Infrastructure
18 9 (8.91%) Document Management
18 9 (8.91%) MS PowerPoint
18 9 (8.91%) Management Information System
18 9 (8.91%) ITIL Certification
19 8 (7.92%) French Language
20 7 (6.93%) Investment Banking
20 7 (6.93%) Windows Server 2003

Service Desk Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 19 September 2014, IT contractor jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (15.84%) MS Exchange
2 12 (11.88%) IBM Notes
3 11 (10.89%) Blackberry Enterprise Server
4 6 (5.94%) Exchange Server 2010
5 4 (3.96%) WorkSite
6 2 (1.98%) Exchange Server 2003
7 1 (0.99%) Lync
Applications
1 62 (61.39%) MS Office
2 27 (26.73%) MS Excel
3 9 (8.91%) MS PowerPoint
4 1 (0.99%) MS Visio
Business Applications
1 2 (1.98%) Remedy ITSM
2 1 (0.99%) Cerner Millennium
2 1 (0.99%) assyst
Cloud Services
1 4 (3.96%) Google Apps
Communications & Networking
1 6 (5.94%) DNS
2 5 (4.95%) Internet
3 4 (3.96%) TCP/IP
4 3 (2.97%) VoIP
4 3 (2.97%) Broadband
4 3 (2.97%) DHCP
5 2 (1.98%) LAN
5 2 (1.98%) WAN
5 2 (1.98%) VPN
5 2 (1.98%) Wi-Fi
5 2 (1.98%) IP Telephony
6 1 (0.99%) Wireless
6 1 (0.99%) Firewall
6 1 (0.99%) SAN
Database & Business Intelligence
1 1 (0.99%) MS Access
1 1 (0.99%) Oracle Reports
General
1 27 (26.73%) Finance
2 26 (25.74%) Legal
3 17 (16.83%) Law
4 13 (12.87%) Banking
5 8 (7.92%) French Language
6 7 (6.93%) Investment Banking
7 6 (5.94%) Front Office
8 5 (4.95%) Back Office
9 1 (0.99%) Japanese Language
9 1 (0.99%) Spanish Language
9 1 (0.99%) Games
9 1 (0.99%) Retail
9 1 (0.99%) Financial Institution
9 1 (0.99%) Telecoms
Miscellaneous
1 33 (32.67%) Blackberry
2 9 (8.91%) Management Information System
3 5 (4.95%) iPad
3 5 (4.95%) iPhone
3 5 (4.95%) Handset
4 4 (3.96%) NHS
4 4 (3.96%) Mobile Computing
5 3 (2.97%) Smartphone
6 1 (0.99%) Hedge funds
6 1 (0.99%) Fat Client
6 1 (0.99%) PDA
6 1 (0.99%) Client/Server
6 1 (0.99%) Thin Client
Operating Systems
1 90 (89.11%) Windows
2 42 (41.58%) Windows 7
3 36 (35.64%) Windows XP
4 10 (9.90%) Windows Server 2008
5 7 (6.93%) Windows Server 2003
6 5 (4.95%) Android
7 4 (3.96%) Windows Mobile
8 3 (2.97%) Windows Vista
9 2 (1.98%) Mac OS
9 2 (1.98%) Windows 8
9 2 (1.98%) Windows Server 2012
9 2 (1.98%) Apple iOS
10 1 (0.99%) UNIX
10 1 (0.99%) Windows 2000
Processes & Methodologies
1 37 (36.63%) ITIL
2 12 (11.88%) Service Management
3 9 (8.91%) Document Management
4 4 (3.96%) ITSM
4 4 (3.96%) Asset Management
4 4 (3.96%) Incident Management
4 4 (3.96%) ITIL V3
5 3 (2.97%) Line Management
5 3 (2.97%) CRM
5 3 (2.97%) Service Delivery
5 3 (2.97%) Disaster Recovery
6 2 (1.98%) BCP
6 2 (1.98%) Information Security
6 2 (1.98%) Service Desk Management
6 2 (1.98%) Business Transformation
6 2 (1.98%) Software Deployment
7 1 (0.99%) ITIL V2
7 1 (0.99%) Root Cause Analysis
7 1 (0.99%) Investment Management
7 1 (0.99%) Problem Management
Programming Languages
1 1 (0.99%) SQL
Qualifications
1 10 (9.90%) MOS
2 9 (8.91%) ITIL Certification
3 5 (4.95%) Security Cleared
4 4 (3.96%) DV Cleared
5 3 (2.97%) Degree
5 3 (2.97%) MCSE
5 3 (2.97%) MCSA
5 3 (2.97%) MCP
5 3 (2.97%) Microsoft Certification
6 2 (1.98%) A+ Certification
7 1 (0.99%) ITIL Foundation Certificate
7 1 (0.99%) MCITP
Quality Assurance & Compliance
1 2 (1.98%) SLA
System Software
1 59 (58.42%) Active Directory
2 10 (9.90%) VMware Infrastructure
3 1 (0.99%) Hyper-V
3 1 (0.99%) XenApp
3 1 (0.99%) VMware Server
Systems Management
1 6 (5.94%) SCCM
2 2 (1.98%) Systems Management Server (SMS)
2 2 (1.98%) NetBackup
3 1 (0.99%) SCOM
3 1 (0.99%) HP Data Protector
3 1 (0.99%) ARCserve
Vendors
1 43 (42.57%) Microsoft
2 23 (22.77%) Citrix
3 12 (11.88%) VMware
3 12 (11.88%) Lotus
4 7 (6.93%) HP
5 4 (3.96%) Cisco
5 4 (3.96%) Google
6 2 (1.98%) Remedy
6 2 (1.98%) McAfee
6 2 (1.98%) Dell
7 1 (0.99%) MobileIron
7 1 (0.99%) LANDesk
7 1 (0.99%) Altiris
7 1 (0.99%) AppSense
7 1 (0.99%) IBM
7 1 (0.99%) Oracle
7 1 (0.99%) Wyse
7 1 (0.99%) iSOFT
7 1 (0.99%) Apple
7 1 (0.99%) Cerner
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