The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 177 160 179
Rank change year-on-year
-17 +19
Contract jobs requiring a Service Desk Analyst 26 40 41
As % of all contract IT jobs located in the City of London 0.48% 0.69% 0.57%
As % of the Job Titles category 0.52% 0.75% 0.61%
Number of daily rates quoted 15 27 17
Average daily rate
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£180 £185 £163
Average daily rate % change year-on-year
-2.70% +13.84%
90% offered a daily rate of more than £133 £165 £138
10% offered a daily rate of more than £245 £200 £190
UK excluding London average daily rate £120 £125 £110
% change year-on-year
-4.00% +13.63%
Number of hourly rates quoted 5 6 15
Average hourly rate £13.00 £19.50 £17.00
Average hourly rate % change year-on-year
-33.33% +14.70%
90% offered a hourly rate of more than £12.70 £14.00 £12.79
10% offered a hourly rate of more than £15.10 £47.08 £22.00
UK excluding London average hourly rate £14.00 £12.80 £13.14
% change year-on-year
+9.37% -2.55%
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5044 5363 6721
As % of all contract IT jobs located in the City of London 93.08% 92.20% 92.73%
Number of daily rates quoted 3955 3878 4908
Average daily rate £451 £450 £450
Average daily rate % change year-on-year
+0.11% -
90% offered a daily rate of more than £285 £275 £277
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 75 91 148
Average hourly rate £15.75 £18.00 £19.50
Average hourly rate % change year-on-year
-12.50% -7.69%
90% offered a hourly rate of more than £10.88 £12.90 £13.50
10% offered a hourly rate of more than £39.05 £35.00 £34.25
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Service Desk Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Daily Rate Trend in the City of London

Service Desk Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 31 August 2015.

Service Desk Analyst Daily Rate Histogram in the City of London

Service Desk Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Hourly Rate Trend in the City of London

Service Desk Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 31 August 2015, IT contractor jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 38 (67.86%) Windows
2 31 (55.36%) MS Office
3 28 (50.00%) Microsoft
4 26 (46.43%) Windows 7
5 23 (41.07%) Active Directory
6 20 (35.71%) ITIL
7 15 (26.79%) Legal
8 14 (25.00%) Finance
8 14 (25.00%) Blackberry
9 13 (23.21%) Law
10 12 (21.43%) MS Excel
11 10 (17.86%) Citrix
12 8 (14.29%) Windows XP
13 6 (10.71%) Microsoft Certification
13 6 (10.71%) Banking
13 6 (10.71%) MOS
13 6 (10.71%) Incident Management
14 5 (8.93%) Google
14 5 (8.93%) WorkSite
14 5 (8.93%) Apple
15 4 (7.14%) NHS
15 4 (7.14%) Windows Server 2003
15 4 (7.14%) ITIL Certification
15 4 (7.14%) SLA
15 4 (7.14%) Security Cleared
15 4 (7.14%) iPhone
15 4 (7.14%) Windows Server 2008
15 4 (7.14%) Google Cloud Platform
16 3 (5.36%) Android
16 3 (5.36%) Blackberry Enterprise Server

Service Desk Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 31 August 2015, IT contractor jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (8.93%) WorkSite
2 3 (5.36%) MS Exchange
2 3 (5.36%) Blackberry Enterprise Server
3 1 (1.79%) SharePoint
3 1 (1.79%) Exchange Server 2007
3 1 (1.79%) Lync
3 1 (1.79%) Exchange Server 2010
Applications
1 31 (55.36%) MS Office
2 12 (21.43%) MS Excel
3 2 (3.57%) MS Visio
4 1 (1.79%) MS PowerPoint
4 1 (1.79%) MS Project
Business Applications
1 1 (1.79%) assyst
Cloud Services
1 4 (7.14%) Google Cloud Platform
2 1 (1.79%) Google Apps
Communications & Networking
1 3 (5.36%) Internet
1 3 (5.36%) Extranet
2 2 (3.57%) VPN
3 1 (1.79%) DNS
3 1 (1.79%) Wi-Fi
3 1 (1.79%) Wireless
3 1 (1.79%) Cisco IOS
3 1 (1.79%) LAN
3 1 (1.79%) VoIP
3 1 (1.79%) WAN
3 1 (1.79%) DHCP
3 1 (1.79%) HTTP
3 1 (1.79%) TCP/IP
Development Applications
1 1 (1.79%) Visual Studio
General
1 15 (26.79%) Legal
2 14 (25.00%) Finance
3 13 (23.21%) Law
4 6 (10.71%) Banking
5 2 (3.57%) Investment Banking
6 1 (1.79%) French Language
6 1 (1.79%) Financial Institution
6 1 (1.79%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.79%) COM
Miscellaneous
1 14 (25.00%) Blackberry
2 4 (7.14%) iPhone
2 4 (7.14%) NHS
3 2 (3.57%) BYOD
3 2 (3.57%) Statistics
4 1 (1.79%) Video Conferencing
4 1 (1.79%) Handset
4 1 (1.79%) Hedge funds
Operating Systems
1 38 (67.86%) Windows
2 26 (46.43%) Windows 7
3 8 (14.29%) Windows XP
4 4 (7.14%) Windows Server 2003
4 4 (7.14%) Windows Server 2008
5 3 (5.36%) Android
6 2 (3.57%) Mac OS
6 2 (3.57%) Windows 8
7 1 (1.79%) Apple iOS
7 1 (1.79%) Mac OS X
Processes & Methodologies
1 20 (35.71%) ITIL
2 6 (10.71%) Incident Management
3 3 (5.36%) Service Delivery
4 2 (3.57%) ITSM
4 2 (3.57%) OpenUP
4 2 (3.57%) Project Management
4 2 (3.57%) Service Management
4 2 (3.57%) Change Control
4 2 (3.57%) Mentoring
4 2 (3.57%) Coaching
4 2 (3.57%) Business Analysis
5 1 (1.79%) Software Deployment
5 1 (1.79%) Business Intelligence
5 1 (1.79%) Continuous Improvement
5 1 (1.79%) Document Management
Qualifications
1 6 (10.71%) Microsoft Certification
1 6 (10.71%) MOS
2 4 (7.14%) ITIL Certification
2 4 (7.14%) Security Cleared
3 3 (5.36%) MCSE
4 2 (3.57%) MCSA
4 2 (3.57%) A+ Certification
5 1 (1.79%) MCTS
5 1 (1.79%) SC Cleared
5 1 (1.79%) CTC Cleared
5 1 (1.79%) DV Cleared
Quality Assurance & Compliance
1 4 (7.14%) SLA
System Software
1 23 (41.07%) Active Directory
2 1 (1.79%) XenApp
Systems Management
1 1 (1.79%) SCCM
1 1 (1.79%) Symantec Enterprise Vault
1 1 (1.79%) Casper Suite
Vendors
1 28 (50.00%) Microsoft
2 10 (17.86%) Citrix
3 5 (8.93%) Apple
3 5 (8.93%) Google
4 2 (3.57%) ServiceNow
4 2 (3.57%) Remedy
4 2 (3.57%) AppSense
5 1 (1.79%) Altiris
5 1 (1.79%) Symantec
5 1 (1.79%) Interwoven
5 1 (1.79%) Nokia
5 1 (1.79%) Adobe
5 1 (1.79%) WorldPay
5 1 (1.79%) MobileIron
5 1 (1.79%) Cisco