Service Desk Analyst Contracts in the City of London
 
Demand Trend Daily Rate Trend Hourly Rate Trend Hourly Rate Histogram Related Skills

The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
23 May 2013		 Same period 2012 Same period 2011
Service Desk Analyst
Rank 170 180 217
Rank change year-on-year
+10 +37
Contract jobs requiring a Service Desk Analyst 29 39 28
As % of all contract IT jobs located in the City of London 0.457% 0.495% 0.281%
As % of the Job Titles category 0.494% 0.542% 0.306%
Number of daily rates quoted 9 13 9
Average daily rate £175 £165 £175
Average daily rate % change year-on-year
+6.06% -5.71%
90% offered a daily rate of more than £158 £129 £99
10% offered a daily rate of more than £195 £186 £216
UK excluding London average daily rate £113 £110 £114
% change year-on-year
+2.27% -3.08%
Number of hourly rates quoted 11 18 14
Average hourly rate £18.00 £18.06 £20.75
Average hourly rate % change year-on-year
-0.30% -12.98%
90% offered a hourly rate of more than £13.97 £10.85 £12.50
10% offered a hourly rate of more than £115.00 £22.50 £26.00
UK excluding London average hourly rate £12.50 £13.50 £12.10
% change year-on-year
-7.40% +11.57%
All Job Titles
City of London
Contract IT job ads with a match in the
Job Titles category		 5876 7201 9157
As % of all contract IT jobs located in the City of London 92.51% 91.48% 91.83%
Number of daily rates quoted 4326 5182 6677
Average daily rate £450 £450 £500
Average daily rate % change year-on-year
- -10.00%
90% offered a daily rate of more than £288 £275 £325
10% offered a daily rate of more than £600 £625 £650
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 136 179 197
Average hourly rate £20.00 £20.00 £19.50
Average hourly rate % change year-on-year
- +2.56%
90% offered a hourly rate of more than £11.50 £12.50 £12.50
10% offered a hourly rate of more than £135.00 £41.25 £41.38
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
Service Desk Analyst
London

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst across the City of London region as a proportion of the total demand within the Job Titles category.

City of London Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the City of London region.

City of London Service Desk Analyst Daily Rate Trend

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the City of London region.

City of London Service Desk Analyst Hourly Rate Trend

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 23 May 2013.

City of London Service Desk Analyst Hourly Rate Histogram

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT contractor jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 53 (84.13%) Windows
2 35 (55.56%) Active Directory
3 34 (53.97%) MS Office
4 33 (52.38%) ITIL
4 33 (52.38%) Windows XP
5 25 (39.68%) Blackberry
5 25 (39.68%) Windows 7
6 23 (36.51%) Microsoft
7 17 (26.98%) Legal
8 16 (25.40%) Law
9 11 (17.46%) MS Excel
10 10 (15.87%) Finance
11 8 (12.70%) Blackberry Enterprise Server
11 8 (12.70%) Banking
11 8 (12.70%) Citrix
12 7 (11.11%) SLA
12 7 (11.11%) MS Exchange
13 6 (9.524%) LAN
13 6 (9.524%) WAN
13 6 (9.524%) ITIL Certification
13 6 (9.524%) Windows Server 2003
14 5 (7.937%) VPN
14 5 (7.937%) Service Management
14 5 (7.937%) MOS
14 5 (7.937%) MS PowerPoint
14 5 (7.937%) WorkSite
14 5 (7.937%) Problem Management
15 4 (6.349%) Incident Management
15 4 (6.349%) Windows Server 2008
15 4 (6.349%) VMware

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT contractor jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (12.70%) Blackberry Enterprise Server
2 7 (11.11%) MS Exchange
3 5 (7.937%) WorkSite
4 4 (6.349%) Lotus Notes
5 3 (4.762%) Exchange Server 2010
6 2 (3.175%) Exchange Server 2003
7 1 (1.587%) Exchange Server 2007
Applications
1 34 (53.97%) MS Office
2 11 (17.46%) MS Excel
3 5 (7.937%) MS PowerPoint
4 1 (1.587%) Office 365
Communications & Networking
1 6 (9.524%) LAN
1 6 (9.524%) WAN
2 5 (7.937%) VPN
3 4 (6.349%) TCP/IP
3 4 (6.349%) Ethernet
4 3 (4.762%) HTTP
4 3 (4.762%) VoIP
4 3 (4.762%) Network Security
5 1 (1.587%) Internet
5 1 (1.587%) Wireless
5 1 (1.587%) IP Telephony
General
1 17 (26.98%) Legal
2 16 (25.40%) Law
3 10 (15.87%) Finance
4 8 (12.70%) Banking
5 3 (4.762%) Investment Banking
6 1 (1.587%) Financial Institution
6 1 (1.587%) Advertising
6 1 (1.587%) French Language
Miscellaneous
1 25 (39.68%) Blackberry
2 3 (4.762%) Management Information System
2 3 (4.762%) Handset
3 1 (1.587%) Thin Client
3 1 (1.587%) iPhone
3 1 (1.587%) iPad
3 1 (1.587%) SWIFT
3 1 (1.587%) Fat Client
Operating Systems
1 53 (84.13%) Windows
2 33 (52.38%) Windows XP
3 25 (39.68%) Windows 7
4 6 (9.524%) Windows Server 2003
5 4 (6.349%) Windows Server 2008
6 1 (1.587%) UNIX
6 1 (1.587%) Windows 2000
6 1 (1.587%) Android
6 1 (1.587%) Ubuntu
Processes & Methodologies
1 33 (52.38%) ITIL
2 5 (7.937%) Service Management
2 5 (7.937%) Problem Management
3 4 (6.349%) Incident Management
4 3 (4.762%) ITSM
5 2 (3.175%) Root Cause Analysis
5 2 (3.175%) Document Management
6 1 (1.587%) CRM
6 1 (1.587%) Quality Management
6 1 (1.587%) Service Delivery
6 1 (1.587%) Information Security
6 1 (1.587%) Migration
6 1 (1.587%) Stakeholder Management
6 1 (1.587%) Service Desk Management
6 1 (1.587%) QMS
Qualifications
1 6 (9.524%) ITIL Certification
2 5 (7.937%) MOS
3 3 (4.762%) Degree
4 2 (3.175%) MCDST
4 2 (3.175%) Microsoft Certification
4 2 (3.175%) MCSE
4 2 (3.175%) MCP
5 1 (1.587%) MCITP
5 1 (1.587%) SC Cleared
5 1 (1.587%) BC Cleared
5 1 (1.587%) Security Cleared
Quality Assurance & Compliance
1 7 (11.11%) SLA
System Software
1 35 (55.56%) Active Directory
2 2 (3.175%) VMware Infrastructure
3 1 (1.587%) XenApp
Vendors
1 23 (36.51%) Microsoft
2 8 (12.70%) Citrix
3 4 (6.349%) VMware
3 4 (6.349%) Lotus
3 4 (6.349%) Apple
3 4 (6.349%) Remedy
4 3 (4.762%) IBM
5 2 (3.175%) Avaya
5 2 (3.175%) Reuters
5 2 (3.175%) Bloomberg
6 1 (1.587%) SAP
6 1 (1.587%) Websense
6 1 (1.587%) LANDesk
DV Cleared Service Desk Analyst (1st Line Support)
City of London
Service Desk Analyst (1st Line Support) **Capita Resourcing are the Managed Service Provider for various Central Government Clients which require the Highest level of UK Security Clearance** My...
Capita Resourcing Ltd
Rate: £150 - £250 per annum
Posted: 4 May 2013
Service Desk Analyst/2nd Line Support - IT Support / Legal / IT
City, London
Strong experience with the Microsoft Windows platform including Windows XP and Windows 7... MS Office 2002 - 2010 suites... Knowledge of User Administration via Active Directory... In order to...
ComputAppoint
Rate: £195 per day
Posted: 17 May 2013
Service desk Analyst / Helpdesk / 1st Line Support.
City, London
Central London - circa £100 - £125 per day. Redrock are currently recruiting for at least three Support candidates with 1st and 2nd line service desk experience in Central London...
Redrock Consulting Ltd
Rate: £100 - £125 per day
Posted: 21 May 2013
Service Desk Analyst
City of London
Apple Mac.My private sector Leading Media/Advertising Agency are on the lookout for three Service Desk Analyst to join their growing team to provide IT Support to...
Mint
Rate: £10 - £16 per hour
Posted: 25 April 2013
Afternoon / Evening Service Desk Analyst / Helpdesk Analyst
City, London
It will be essential that you will have good experience of all MS Office 2003/2010 applications especially Word (MOS qualifications would be ideal). You will also have...
DGH Recruitment Ltd
Rate: £180 - £210 per day
Posted: 22 May 2013
Service Desk Analyst / Helpdesk Analyst / Support Analyst
City, London
Ideally you will have a wealth of experience within the legal sector supporting bespoke legal applications including iManage WorkSite/FileSite, InterAction, Aderant and Laserforms, however any experience in...
DGH Recruitment Ltd
Rate: £160 - £204 per day
Posted: 22 May 2013
Legal Service Desk Analyst / Support Analyst / Desktop Analyst
City, London
It will be essential that you will have good experience of all MS Office 2003/2010 applications especially Word (MOS qualifications would be ideal). You will also have...
DGH Recruitment Ltd
Rate: £20 - £24 per hour
Posted: 16 May 2013
Service Desk Analyst
City of London
You must have experience working within a fast paced service desk, working to ITIL standards and pre-determined Service Level Agreements... Key Responsibilities*Proven experience as a Servicedesk...
Hudson
Rate: £180 - £200 per day
Posted: 22 May 2013
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