The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 179 161 181
Rank change year-on-year
-18 +20
Contract jobs requiring a Service Desk Analyst 24 39 34
As % of all contract IT jobs located in the City of London 0.42% 0.68% 0.49%
As % of the Job Titles category 0.46% 0.74% 0.53%
Number of daily rates quoted 13 22 15
Average daily rate
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£180 £175 £163
Average daily rate % change year-on-year
+2.85% +7.69%
90% offered a daily rate of more than £109 £110 £141
10% offered a daily rate of more than £200 £199 £195
UK excluding London average daily rate £125 £125 £112
% change year-on-year
- +11.73%
Number of hourly rates quoted 4 10 14
Average hourly rate £13.00 £20.00 £17.50
Average hourly rate % change year-on-year
-35.00% +14.28%
90% offered a hourly rate of more than £11.10 £11.95 £13.98
10% offered a hourly rate of more than £18.75 £28.62 £24.10
UK excluding London average hourly rate £13.00 £14.00 £12.50
% change year-on-year
-7.14% +12.00%
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5267 5295 6449
As % of all contract IT jobs located in the City of London 92.34% 92.34% 92.94%
Number of daily rates quoted 4054 3899 4769
Average daily rate £450 £450 £450
90% offered a daily rate of more than £285 £263 £283
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 90 78 164
Average hourly rate £19.00 £18.85 £20.00
Average hourly rate % change year-on-year
+0.79% -5.75%
90% offered a hourly rate of more than £11.00 £12.00 £11.50
10% offered a hourly rate of more than £34.00 £32.03 £51.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

Service Desk Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Daily Rate Trend in the City of London

Service Desk Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Hourly Rate Trend in the City of London

Service Desk Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 6 July 2015, IT contractor jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 44 (63.77%) Windows
2 35 (50.72%) MS Office
3 32 (46.38%) Microsoft
4 31 (44.93%) Active Directory
5 27 (39.13%) Windows 7
6 25 (36.23%) ITIL
7 19 (27.54%) Blackberry
8 17 (24.64%) Citrix
9 16 (23.19%) MS Excel
9 16 (23.19%) Windows XP
9 16 (23.19%) Finance
10 12 (17.39%) VPN
11 10 (14.49%) Law
12 9 (13.04%) Legal
12 9 (13.04%) Incident Management
13 8 (11.59%) Wireless
13 8 (11.59%) Banking
13 8 (11.59%) MS Exchange
14 7 (10.14%) LAN
14 7 (10.14%) Microsoft Certification
14 7 (10.14%) SLA
14 7 (10.14%) Cisco
14 7 (10.14%) Remedy
15 6 (8.70%) MOS
15 6 (8.70%) A+ Certification
15 6 (8.70%) Blackberry Enterprise Server
15 6 (8.70%) Internet
15 6 (8.70%) NHS
15 6 (8.70%) Video Conferencing
15 6 (8.70%) Lync

Service Desk Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 6 July 2015, IT contractor jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (11.59%) MS Exchange
2 6 (8.70%) Blackberry Enterprise Server
2 6 (8.70%) Lync
3 3 (4.35%) Exchange Server 2010
3 3 (4.35%) SharePoint
4 2 (2.90%) WorkSite
4 2 (2.90%) Exchange Server 2007
Applications
1 35 (50.72%) MS Office
2 16 (23.19%) MS Excel
3 1 (1.45%) MS Visio
Business Applications
1 3 (4.35%) assyst
Cloud Services
1 4 (5.80%) Google Cloud Platform
2 1 (1.45%) Google Apps
Communications & Networking
1 12 (17.39%) VPN
2 8 (11.59%) Wireless
3 7 (10.14%) LAN
4 6 (8.70%) Internet
5 4 (5.80%) IP Telephony
5 4 (5.80%) Cisco IPT
6 2 (2.90%) TCP/IP
7 1 (1.45%) Cisco IOS
7 1 (1.45%) Wi-Fi
7 1 (1.45%) DNS
7 1 (1.45%) WAN
7 1 (1.45%) DHCP
7 1 (1.45%) HTTP
Development Applications
1 1 (1.45%) Visual Studio
General
1 16 (23.19%) Finance
2 10 (14.49%) Law
3 9 (13.04%) Legal
4 8 (11.59%) Banking
5 4 (5.80%) Investment Banking
6 3 (4.35%) Financial Institution
7 2 (2.90%) Telecoms
8 1 (1.45%) French Language
8 1 (1.45%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.45%) COM
Miscellaneous
1 19 (27.54%) Blackberry
2 6 (8.70%) Video Conferencing
2 6 (8.70%) NHS
3 5 (7.25%) iPhone
4 3 (4.35%) Hedge funds
4 3 (4.35%) Handset
5 2 (2.90%) Statistics
6 1 (1.45%) VLE
6 1 (1.45%) Smartphone
6 1 (1.45%) Management Information System
6 1 (1.45%) BYOD
Operating Systems
1 44 (63.77%) Windows
2 27 (39.13%) Windows 7
3 16 (23.19%) Windows XP
4 3 (4.35%) Android
4 3 (4.35%) Windows Server 2008
5 2 (2.90%) Mac OS
5 2 (2.90%) Windows Server 2003
5 2 (2.90%) Windows 8
6 1 (1.45%) Apple iOS
6 1 (1.45%) Mac OS X
Processes & Methodologies
1 25 (36.23%) ITIL
2 9 (13.04%) Incident Management
3 3 (4.35%) Document Management
3 3 (4.35%) Software Deployment
4 2 (2.90%) Change Control
4 2 (2.90%) OpenUP
4 2 (2.90%) Service Management
5 1 (1.45%) ITSM
5 1 (1.45%) Business Intelligence
5 1 (1.45%) Continuous Improvement
5 1 (1.45%) Operational Acceptance Testing
Qualifications
1 7 (10.14%) Microsoft Certification
2 6 (8.70%) A+ Certification
2 6 (8.70%) MOS
3 5 (7.25%) Security Cleared
4 4 (5.80%) MCSE
4 4 (5.80%) MCSA
5 2 (2.90%) MCTS
6 1 (1.45%) SC Cleared
6 1 (1.45%) CTC Cleared
6 1 (1.45%) DV Cleared
6 1 (1.45%) ITIL Certification
6 1 (1.45%) MCP
Quality Assurance & Compliance
1 7 (10.14%) SLA
2 5 (7.25%) Sarbanes-Oxley
2 5 (7.25%) Dodd-Frank
System Software
1 31 (44.93%) Active Directory
Systems Management
1 2 (2.90%) SCCM
1 2 (2.90%) Symantec Enterprise Vault
2 1 (1.45%) Casper Suite
Vendors
1 32 (46.38%) Microsoft
2 17 (24.64%) Citrix
3 7 (10.14%) Remedy
3 7 (10.14%) Cisco
4 5 (7.25%) Apple
4 5 (7.25%) Google
5 3 (4.35%) ServiceNow
5 3 (4.35%) Altiris
6 2 (2.90%) AppSense
6 2 (2.90%) Symantec
6 2 (2.90%) IPFX
6 2 (2.90%) Verint
7 1 (1.45%) WorldPay
7 1 (1.45%) Adobe
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