The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 10 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 160 188 186
Rank change year-on-year
+28 -2
Contract jobs requiring a Service Desk Analyst 35 33 41
As % of all contract IT jobs located in the City of London 0.61% 0.47% 0.53%
As % of the Job Titles category 0.66% 0.50% 0.58%
Number of daily rates quoted 18 15 10
Average daily rate
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£180 £163 £184
Average daily rate % change year-on-year
+10.76% -11.44%
90% offered a daily rate of more than £143 £139 £157
10% offered a daily rate of more than £193 £195 £249
UK excluding London average daily rate £125 £112 £110
% change year-on-year
+11.73% +1.70%
Number of hourly rates quoted 10 13 15
Average hourly rate £20.00 £17.00 £19.50
Average hourly rate % change year-on-year
+17.64% -12.82%
90% offered a hourly rate of more than £11.95 £13.97 £10.70
10% offered a hourly rate of more than £28.62 £24.40 £20.95
UK excluding London average hourly rate £14.50 £12.50 £13.00
% change year-on-year
+16.00% -3.84%
Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5269 6564 7085
As % of all contract IT jobs located in the City of London 92.28% 92.75% 92.26%
Number of daily rates quoted 3860 4840 5162
Average daily rate £450 £450 £450
90% offered a daily rate of more than £263 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 80 168 169
Average hourly rate £20.00 £19.60 £20.00
Average hourly rate % change year-on-year
+2.04% -2.00%
90% offered a hourly rate of more than £12.00 £11.50 £11.50
10% offered a hourly rate of more than £36.50 £51.00 £42.20
UK excluding London average hourly rate £16.50 £17.35 £18.00
% change year-on-year
-4.89% -3.61%
Service Desk Analyst
London

Service Desk Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Daily Rate Trend in the City of London

Service Desk Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Hourly Rate Trend in the City of London

Service Desk Analyst
Hourly Rate Histogram in the City of London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 10 July 2014.

Service Desk Analyst Hourly Rate Histogram in the City of London

Service Desk Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 10 July 2014, IT contractor jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 94 (85.45%) Windows
2 60 (54.55%) Active Directory
3 54 (49.09%) MS Office
4 50 (45.45%) Windows XP
5 49 (44.55%) ITIL
6 46 (41.82%) Blackberry
7 43 (39.09%) Microsoft
8 41 (37.27%) Windows 7
9 33 (30.00%) Citrix
10 30 (27.27%) Blackberry Enterprise Server
10 30 (27.27%) Legal
11 26 (23.64%) MS Excel
12 24 (21.82%) Finance
13 21 (19.09%) Service Management
14 18 (16.36%) MS Exchange
15 17 (15.45%) VMware
16 16 (14.55%) Law
16 16 (14.55%) VMware Infrastructure
16 16 (14.55%) Management Information System
17 15 (13.64%) Lotus
17 15 (13.64%) IBM Notes
18 13 (11.82%) Exchange Server 2010
19 12 (10.91%) Banking
20 11 (10.00%) IP Telephony
20 11 (10.00%) Handset
21 10 (9.09%) Android
21 10 (9.09%) Cisco
21 10 (9.09%) Disaster Recovery
22 9 (8.18%) HP
22 9 (8.18%) Windows Mobile

Service Desk Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 10 July 2014, IT contractor jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (27.27%) Blackberry Enterprise Server
2 18 (16.36%) MS Exchange
3 15 (13.64%) IBM Notes
4 13 (11.82%) Exchange Server 2010
5 3 (2.73%) WorkSite
6 1 (0.91%) Documentum
6 1 (0.91%) Exchange Server 2003
Applications
1 54 (49.09%) MS Office
2 26 (23.64%) MS Excel
3 8 (7.27%) MS PowerPoint
Business Applications
1 3 (2.73%) Cerner Millennium
Communications & Networking
1 11 (10.00%) IP Telephony
2 6 (5.45%) DNS
2 6 (5.45%) Internet
3 4 (3.64%) Broadband
3 4 (3.64%) LAN
3 4 (3.64%) WAN
4 3 (2.73%) TCP/IP
4 3 (2.73%) Network Security
5 2 (1.82%) DHCP
5 2 (1.82%) VoIP
6 1 (0.91%) VPN
6 1 (0.91%) Firewall
Database & Business Intelligence
1 1 (0.91%) Oracle Reports
General
1 30 (27.27%) Legal
2 24 (21.82%) Finance
3 16 (14.55%) Law
4 12 (10.91%) Banking
5 8 (7.27%) Investment Banking
6 7 (6.36%) French Language
7 3 (2.73%) Back Office
8 1 (0.91%) Telecoms
8 1 (0.91%) Spanish Language
8 1 (0.91%) Front Office
Libraries, Frameworks & Software Standards
1 1 (0.91%) COM
Miscellaneous
1 46 (41.82%) Blackberry
2 16 (14.55%) Management Information System
3 11 (10.00%) Handset
4 8 (7.27%) iPhone
5 7 (6.36%) NHS
6 4 (3.64%) Mobile Computing
7 1 (0.91%) Thin Client
7 1 (0.91%) iPad
7 1 (0.91%) Fat Client
Operating Systems
1 94 (85.45%) Windows
2 50 (45.45%) Windows XP
3 41 (37.27%) Windows 7
4 10 (9.09%) Android
5 9 (8.18%) Windows Mobile
6 8 (7.27%) Windows Server 2003
6 8 (7.27%) Windows Server 2008
7 4 (3.64%) Windows Vista
8 2 (1.82%) Linux
9 1 (0.91%) Windows 2000
9 1 (0.91%) Mac OS X
9 1 (0.91%) UNIX
9 1 (0.91%) Apple iOS
9 1 (0.91%) Windows 8
9 1 (0.91%) Windows Server 2012
Processes & Methodologies
1 49 (44.55%) ITIL
2 21 (19.09%) Service Management
3 10 (9.09%) Disaster Recovery
4 8 (7.27%) Information Security
4 8 (7.27%) Document Management
4 8 (7.27%) BCP
5 7 (6.36%) Problem Management
6 6 (5.45%) Incident Management
6 6 (5.45%) ITSM
7 5 (4.55%) ITIL V3
8 2 (1.82%) ITIL V2
8 2 (1.82%) Business Continuity
8 2 (1.82%) Asset Management
8 2 (1.82%) Service Delivery
9 1 (0.91%) CRM
9 1 (0.91%) Change Control
9 1 (0.91%) Service Desk Management
9 1 (0.91%) Project Planning
9 1 (0.91%) Time Management
Programming Languages
1 1 (0.91%) SQL
1 1 (0.91%) PowerShell
Qualifications
1 8 (7.27%) MCP
1 8 (7.27%) ITIL Certification
2 7 (6.36%) MOS
3 5 (4.55%) Microsoft Certification
3 5 (4.55%) Security Cleared
4 4 (3.64%) Degree
4 4 (3.64%) DV Cleared
4 4 (3.64%) MCSE
5 3 (2.73%) MCDST
6 2 (1.82%) CCA
6 2 (1.82%) Citrix Certification
7 1 (0.91%) MCSA
7 1 (0.91%) MCITP
Quality Assurance & Compliance
1 5 (4.55%) SLA
System Software
1 60 (54.55%) Active Directory
2 16 (14.55%) VMware Infrastructure
3 4 (3.64%) XenApp
4 1 (0.91%) XenDesktop
4 1 (0.91%) VMware Server
Systems Management
1 4 (3.64%) NetBackup
2 3 (2.73%) SCCM
2 3 (2.73%) HP Data Protector
2 3 (2.73%) ARCserve
3 1 (0.91%) Systems Management Server (SMS)
Vendors
1 43 (39.09%) Microsoft
2 33 (30.00%) Citrix
3 17 (15.45%) VMware
4 15 (13.64%) Lotus
5 10 (9.09%) Cisco
6 9 (8.18%) HP
7 8 (7.27%) McAfee
8 7 (6.36%) ServiceNow
9 3 (2.73%) Reuters
9 3 (2.73%) Bloomberg
9 3 (2.73%) Cerner
10 2 (1.82%) Remedy
10 2 (1.82%) Apple
10 2 (1.82%) CQG
10 2 (1.82%) Wyse
11 1 (0.91%) Hummingbird
11 1 (0.91%) Open Text
11 1 (0.91%) iSOFT
11 1 (0.91%) Veritas
11 1 (0.91%) Interwoven
City, London
Cadence Resourcing
Rate: £180 - £220 per day
Posted: 2 days ago
City, London
Aston Carter
Rate: £180 - £200 per day
Posted: 3 days ago
City, London
ComputAppoint
Rate: £170 - £200 per day
Posted: 4 days ago