The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 22 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 158 155 168
Rank change year-on-year
-3 +13
Contract jobs requiring a Service Desk Analyst 43 46 37
As % of all contract IT jobs located in the City of London 0.76% 0.68% 0.61%
As % of the Job Titles category 0.82% 0.73% 0.66%
Number of daily rates quoted 25 26 16
Average daily rate
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£180 £190 £184
Average daily rate % change year-on-year
-5.26% +3.12%
90% offered a daily rate of more than £154 £118 £143
10% offered a daily rate of more than £210 £230 £230
UK excluding London average daily rate £123 £95 £110
% change year-on-year
+28.94% -13.63%
Number of hourly rates quoted 10 11 11
Average hourly rate £15.50 £17.00 £20.00
Average hourly rate % change year-on-year
-8.82% -15.00%
90% offered a hourly rate of more than £12.40 £11.88 £11.00
10% offered a hourly rate of more than £20.38 £23.50 £22.50
UK excluding London average hourly rate £12.20 £12.50 £12.20
% change year-on-year
-2.40% +2.45%
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5219 6286 5637
As % of all contract IT jobs located in the City of London 92.83% 93.46% 93.02%
Number of daily rates quoted 4044 4571 4200
Average daily rate £448 £450 £450
Average daily rate % change year-on-year
-0.55% -
90% offered a daily rate of more than £270 £275 £275
10% offered a daily rate of more than £612 £625 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 91 113 144
Average hourly rate £17.50 £20.00 £20.00
Average hourly rate % change year-on-year
-12.50% -
90% offered a hourly rate of more than £11.59 £12.75 £13.00
10% offered a hourly rate of more than £23.00 £35.10 £49.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Service Desk Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Daily Rate Trend in the City of London

Service Desk Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 22 December 2014.

Service Desk Analyst Daily Rate Histogram in the City of London

Service Desk Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Hourly Rate Trend in the City of London

Service Desk Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 22 December 2014, IT contractor jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 76 (83.52%) Windows
2 56 (61.54%) MS Office
3 52 (57.14%) Active Directory
4 50 (54.95%) Microsoft
5 35 (38.46%) Windows 7
6 32 (35.16%) ITIL
7 31 (34.07%) Windows XP
7 31 (34.07%) Blackberry
8 27 (29.67%) Finance
9 19 (20.88%) MS Excel
10 17 (18.68%) Legal
11 16 (17.58%) Citrix
11 16 (17.58%) Banking
12 15 (16.48%) MS Exchange
13 12 (13.19%) VPN
13 12 (13.19%) Blackberry Enterprise Server
13 12 (13.19%) Incident Management
14 11 (12.09%) Law
14 11 (12.09%) Google
14 11 (12.09%) Google Apps
15 10 (10.99%) Wireless
15 10 (10.99%) Investment Banking
16 9 (9.89%) Android
17 8 (8.79%) Service Management
17 8 (8.79%) ITSM
17 8 (8.79%) Wi-Fi
17 8 (8.79%) VMware
17 8 (8.79%) MOS
17 8 (8.79%) Mac OS
17 8 (8.79%) Apple iOS

Service Desk Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 22 December 2014, IT contractor jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (16.48%) MS Exchange
2 12 (13.19%) Blackberry Enterprise Server
3 6 (6.59%) IBM Notes
4 5 (5.49%) Lync
5 3 (3.30%) Exchange Server 2010
5 3 (3.30%) WorkSite
6 2 (2.20%) SharePoint
6 2 (2.20%) Exchange Server 2003
7 1 (1.10%) IIS
Applications
1 56 (61.54%) MS Office
2 19 (20.88%) MS Excel
3 6 (6.59%) MS PowerPoint
4 1 (1.10%) MS Visio
Business Applications
1 6 (6.59%) assyst
2 3 (3.30%) Remedy ITSM
Cloud Services
1 11 (12.09%) Google Apps
Communications & Networking
1 12 (13.19%) VPN
2 10 (10.99%) Wireless
3 8 (8.79%) Wi-Fi
4 6 (6.59%) Internet
5 5 (5.49%) LAN
6 4 (4.40%) IP Telephony
7 3 (3.30%) Cisco IPT
8 2 (2.20%) VoIP
8 2 (2.20%) DNS
9 1 (1.10%) SAN
9 1 (1.10%) WAN
9 1 (1.10%) DHCP
9 1 (1.10%) TCP/IP
Database & Business Intelligence
1 1 (1.10%) MS Access
General
1 27 (29.67%) Finance
2 17 (18.68%) Legal
3 16 (17.58%) Banking
4 11 (12.09%) Law
5 10 (10.99%) Investment Banking
6 6 (6.59%) Financial Institution
7 5 (5.49%) Front Office
7 5 (5.49%) French Language
8 4 (4.40%) Back Office
9 2 (2.20%) Games
10 1 (1.10%) Telecoms
10 1 (1.10%) Japanese Language
10 1 (1.10%) Retail
Miscellaneous
1 31 (34.07%) Blackberry
2 7 (7.69%) Handset
3 6 (6.59%) Hedge funds
4 5 (5.49%) iPhone
4 5 (5.49%) Smartphone
5 4 (4.40%) iPad
5 4 (4.40%) Video Conferencing
6 2 (2.20%) Thin Client
6 2 (2.20%) Fat Client
6 2 (2.20%) Management Information System
7 1 (1.10%) Client/Server
7 1 (1.10%) NHS
7 1 (1.10%) PDA
Operating Systems
1 76 (83.52%) Windows
2 35 (38.46%) Windows 7
3 31 (34.07%) Windows XP
4 9 (9.89%) Android
5 8 (8.79%) Apple iOS
5 8 (8.79%) Mac OS
6 7 (7.69%) Windows Server 2008
7 3 (3.30%) Windows Server 2003
7 3 (3.30%) Windows Mobile
8 2 (2.20%) Windows Server 2012
9 1 (1.10%) Windows 8
Processes & Methodologies
1 32 (35.16%) ITIL
2 12 (13.19%) Incident Management
3 8 (8.79%) Service Management
3 8 (8.79%) ITSM
4 7 (7.69%) Software Deployment
5 5 (5.49%) Asset Management
5 5 (5.49%) Document Management
6 3 (3.30%) Service Delivery
7 2 (2.20%) Disaster Recovery
7 2 (2.20%) CRM
7 2 (2.20%) Service Desk Management
7 2 (2.20%) Business Transformation
8 1 (1.10%) Problem Management
8 1 (1.10%) Investment Management
8 1 (1.10%) Performance Management
8 1 (1.10%) Capacity Planning
8 1 (1.10%) Change Control
8 1 (1.10%) Root Cause Analysis
8 1 (1.10%) BCP
8 1 (1.10%) Practice Management
Programming Languages
1 1 (1.10%) SQL
Qualifications
1 8 (8.79%) MOS
2 6 (6.59%) A+ Certification
3 4 (4.40%) ITIL Certification
3 4 (4.40%) Microsoft Certification
4 2 (2.20%) MCSE
4 2 (2.20%) MCSA
4 2 (2.20%) Degree
5 1 (1.10%) ITIL Foundation Certificate
5 1 (1.10%) MCP
Quality Assurance & Compliance
1 7 (7.69%) SLA
2 4 (4.40%) Sarbanes-Oxley
2 4 (4.40%) Dodd-Frank
System Software
1 52 (57.14%) Active Directory
2 4 (4.40%) VMware Infrastructure
3 1 (1.10%) Hyper-V
3 1 (1.10%) Terminal Server
3 1 (1.10%) Terminal Services
Systems Management
1 7 (7.69%) SCCM
2 1 (1.10%) SCOM
2 1 (1.10%) Tivoli
2 1 (1.10%) Tivoli Storage Manager
2 1 (1.10%) Systems Management Server (SMS)
2 1 (1.10%) DameWare
Vendors
1 50 (54.95%) Microsoft
2 16 (17.58%) Citrix
3 11 (12.09%) Google
4 8 (8.79%) VMware
5 6 (6.59%) Remedy
5 6 (6.59%) Altiris
5 6 (6.59%) Lotus
6 4 (4.40%) Cisco
7 2 (2.20%) HP
7 2 (2.20%) Dell
7 2 (2.20%) Open Text
8 1 (1.10%) LANDesk
8 1 (1.10%) MobileIron
8 1 (1.10%) McAfee
8 1 (1.10%) Wyse
8 1 (1.10%) AppSense
8 1 (1.10%) IBM
8 1 (1.10%) Apple
8 1 (1.10%) Interwoven
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