The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 174 165 189
Rank change year-on-year
-9 +24
Contract jobs requiring a Service Desk Analyst 34 34 37
As % of all contract IT jobs located in the City of London 0.58% 0.59% 0.52%
As % of the Job Titles category 0.63% 0.64% 0.56%
Number of daily rates quoted 19 20 17
Average daily rate
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£180 £185 £163
Average daily rate % change year-on-year
-2.70% +13.84%
90% offered a daily rate of more than £114 £164 £141
10% offered a daily rate of more than £217 £200 £195
UK excluding London average daily rate £120 £125 £113
% change year-on-year
-4.00% +11.11%
Number of hourly rates quoted 7 8 13
Average hourly rate £13.00 £20.25 £18.00
Average hourly rate % change year-on-year
-35.80% +12.50%
90% offered a hourly rate of more than £11.70 £12.35 £13.98
10% offered a hourly rate of more than £14.70 £37.85 £22.00
UK excluding London average hourly rate £13.10 £14.00 £13.00
% change year-on-year
-6.42% +7.69%
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5406 5340 6577
As % of all contract IT jobs located in the City of London 92.33% 92.01% 92.78%
Number of daily rates quoted 4192 3896 4823
Average daily rate £450 £450 £450
90% offered a daily rate of more than £275 £257 £280
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 84 89 172
Average hourly rate £17.98 £17.00 £20.00
Average hourly rate % change year-on-year
+5.76% -15.00%
90% offered a hourly rate of more than £10.80 £12.00 £12.90
10% offered a hourly rate of more than £34.00 £32.11 £44.60
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Service Desk Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Daily Rate Trend in the City of London

Service Desk Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 31 July 2015.

Service Desk Analyst Daily Rate Histogram in the City of London

Service Desk Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Hourly Rate Trend in the City of London

Service Desk Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 31 July 2015, IT contractor jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 48 (67.61%) Windows
2 38 (53.52%) MS Office
3 36 (50.70%) Microsoft
4 31 (43.66%) Windows 7
5 30 (42.25%) Active Directory
6 28 (39.44%) ITIL
7 18 (25.35%) Blackberry
7 18 (25.35%) Finance
8 17 (23.94%) Citrix
9 15 (21.13%) MS Excel
10 13 (18.31%) Law
10 13 (18.31%) Windows XP
11 12 (16.90%) Legal
12 9 (12.68%) Incident Management
13 8 (11.27%) VPN
13 8 (11.27%) Microsoft Certification
14 7 (9.86%) MS Exchange
14 7 (9.86%) Banking
14 7 (9.86%) MOS
15 6 (8.45%) SLA
16 5 (7.04%) Cisco
16 5 (7.04%) A+ Certification
16 5 (7.04%) Blackberry Enterprise Server
16 5 (7.04%) Remedy
16 5 (7.04%) Apple
16 5 (7.04%) NHS
16 5 (7.04%) Windows Server 2003
16 5 (7.04%) LAN
16 5 (7.04%) MCSE
16 5 (7.04%) Google

Service Desk Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 31 July 2015, IT contractor jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (9.86%) MS Exchange
2 5 (7.04%) Blackberry Enterprise Server
3 4 (5.63%) WorkSite
3 4 (5.63%) Lync
4 2 (2.82%) Exchange Server 2010
4 2 (2.82%) SharePoint
4 2 (2.82%) Exchange Server 2007
Applications
1 38 (53.52%) MS Office
2 15 (21.13%) MS Excel
3 1 (1.41%) MS Visio
Business Applications
1 2 (2.82%) assyst
Cloud Services
1 4 (5.63%) Google Cloud Platform
2 1 (1.41%) Google Apps
Communications & Networking
1 8 (11.27%) VPN
2 5 (7.04%) LAN
2 5 (7.04%) Wireless
3 4 (5.63%) Internet
4 3 (4.23%) Extranet
4 3 (4.23%) IP Telephony
4 3 (4.23%) Cisco IPT
5 2 (2.82%) TCP/IP
6 1 (1.41%) Cisco IOS
6 1 (1.41%) Wi-Fi
6 1 (1.41%) DNS
6 1 (1.41%) VoIP
6 1 (1.41%) WAN
6 1 (1.41%) DHCP
6 1 (1.41%) HTTP
Development Applications
1 1 (1.41%) Visual Studio
General
1 18 (25.35%) Finance
2 13 (18.31%) Law
3 12 (16.90%) Legal
4 7 (9.86%) Banking
5 3 (4.23%) Investment Banking
6 2 (2.82%) Financial Institution
6 2 (2.82%) Telecoms
7 1 (1.41%) French Language
7 1 (1.41%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.41%) COM
Miscellaneous
1 18 (25.35%) Blackberry
2 5 (7.04%) NHS
2 5 (7.04%) iPhone
3 4 (5.63%) Video Conferencing
4 2 (2.82%) Handset
4 2 (2.82%) Statistics
4 2 (2.82%) Hedge funds
5 1 (1.41%) BYOD
Operating Systems
1 48 (67.61%) Windows
2 31 (43.66%) Windows 7
3 13 (18.31%) Windows XP
4 5 (7.04%) Windows Server 2003
4 5 (7.04%) Windows Server 2008
5 3 (4.23%) Android
6 2 (2.82%) Mac OS
6 2 (2.82%) Windows 8
7 1 (1.41%) Apple iOS
7 1 (1.41%) Mac OS X
Processes & Methodologies
1 28 (39.44%) ITIL
2 9 (12.68%) Incident Management
3 3 (4.23%) Service Delivery
3 3 (4.23%) Document Management
4 2 (2.82%) Business Analysis
4 2 (2.82%) ITSM
4 2 (2.82%) Project Management
4 2 (2.82%) Service Management
4 2 (2.82%) OpenUP
4 2 (2.82%) Change Control
4 2 (2.82%) Software Deployment
4 2 (2.82%) Mentoring
4 2 (2.82%) Coaching
5 1 (1.41%) Continuous Improvement
5 1 (1.41%) Business Intelligence
Qualifications
1 8 (11.27%) Microsoft Certification
2 7 (9.86%) MOS
3 5 (7.04%) A+ Certification
3 5 (7.04%) MCSE
4 4 (5.63%) MCSA
4 4 (5.63%) ITIL Certification
4 4 (5.63%) Security Cleared
5 2 (2.82%) MCTS
6 1 (1.41%) SC Cleared
6 1 (1.41%) CTC Cleared
6 1 (1.41%) DV Cleared
6 1 (1.41%) MCP
Quality Assurance & Compliance
1 6 (8.45%) SLA
2 3 (4.23%) Sarbanes-Oxley
2 3 (4.23%) Dodd-Frank
System Software
1 30 (42.25%) Active Directory
2 1 (1.41%) XenApp
Systems Management
1 3 (4.23%) SCCM
2 2 (2.82%) Symantec Enterprise Vault
3 1 (1.41%) Casper Suite
Vendors
1 36 (50.70%) Microsoft
2 17 (23.94%) Citrix
3 5 (7.04%) Apple
3 5 (7.04%) Google
3 5 (7.04%) Remedy
3 5 (7.04%) Cisco
4 3 (4.23%) ServiceNow
5 2 (2.82%) AppSense
5 2 (2.82%) Altiris
5 2 (2.82%) Symantec
6 1 (1.41%) Adobe
6 1 (1.41%) IPFX
6 1 (1.41%) Verint
6 1 (1.41%) MobileIron
6 1 (1.41%) WorldPay