The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 232 272 292
Rank change year-on-year
+40 +20
Permanent jobs requiring a Service Desk Analyst 84 59 56
As % of all permanent IT jobs located in the City of London 0.74% 0.50% 0.44%
As % of the Job Titles category 0.79% 0.54% 0.47%
Number of salaries quoted 75 57 51
Average salary £26,500 £31,000 £24,500
Average salary % change year-on-year
-14.51% +26.53%
90% offered a salary of more than £22,500 £22,500 £20,537
10% offered a salary of more than £35,300 £42,500 £30,500
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10586 11026 12043
As % of all permanent IT jobs located in the City of London 92.93% 93.10% 93.92%
Number of salaries quoted 8925 9669 11044
Average salary £52,500 £55,000 £52,500
Average salary % change year-on-year
-4.54% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £80,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Salary Trend in the City of London

Service Desk Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 23 September 2014.

Service Desk Analyst Salary Histogram in the City of London

Service Desk Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 23 September 2014, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 125 (77.64%) Windows
2 102 (63.35%) MS Office
3 98 (60.87%) Active Directory
4 88 (54.66%) Microsoft
5 78 (48.45%) ITIL
6 76 (47.20%) Windows 7
7 61 (37.89%) MS Excel
8 49 (30.43%) MS Exchange
9 46 (28.57%) Windows XP
10 45 (27.95%) Finance
11 41 (25.47%) SLA
12 39 (24.22%) Citrix
13 32 (19.88%) Blackberry
14 30 (18.63%) Degree
15 26 (16.15%) Banking
16 24 (14.91%) TCP/IP
17 21 (13.04%) Microsoft Certification
17 21 (13.04%) VMware
18 19 (11.80%) Legal
19 18 (11.18%) Law
20 17 (10.56%) Blackberry Enterprise Server
21 14 (8.70%) Cisco
21 14 (8.70%) VMware Infrastructure
22 13 (8.07%) ITIL Certification
22 13 (8.07%) DHCP
22 13 (8.07%) DNS
23 12 (7.45%) MCP
23 12 (7.45%) Reuters
23 12 (7.45%) Bloomberg
23 12 (7.45%) Exchange Server 2010

Service Desk Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 23 September 2014, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (30.43%) MS Exchange
2 17 (10.56%) Blackberry Enterprise Server
3 12 (7.45%) Exchange Server 2010
4 8 (4.97%) Exchange Server 2003
5 5 (3.11%) IBM Notes
6 3 (1.86%) WorkSite
7 2 (1.24%) SharePoint
8 1 (0.62%) CMS
8 1 (0.62%) Exchange Server 2007
8 1 (0.62%) Lync
8 1 (0.62%) Exchange Server 2013
Applications
1 102 (63.35%) MS Office
2 61 (37.89%) MS Excel
3 7 (4.35%) MS PowerPoint
Business Applications
1 3 (1.86%) Bond Adapt
2 2 (1.24%) Remedy ITSM
Cloud Services
1 11 (6.83%) Office 365
2 4 (2.48%) Cloud Computing
Communications & Networking
1 24 (14.91%) TCP/IP
2 13 (8.07%) DNS
2 13 (8.07%) DHCP
3 11 (6.83%) VPN
4 7 (4.35%) VoIP
4 7 (4.35%) IP Telephony
5 5 (3.11%) Network Security
6 4 (2.48%) Internet
7 2 (1.24%) Cisco ASA
8 1 (0.62%) F5 BIG-IP LTM
8 1 (0.62%) Firewall
8 1 (0.62%) Intranet
8 1 (0.62%) LAN
Database & Business Intelligence
1 6 (3.73%) SQL Server
2 2 (1.24%) Relational Database
3 1 (0.62%) MS Access
3 1 (0.62%) SQL Server Reporting Services
General
1 45 (27.95%) Finance
2 26 (16.15%) Banking
3 19 (11.80%) Legal
4 18 (11.18%) Law
5 7 (4.35%) Investment Banking
6 5 (3.11%) French Language
6 5 (3.11%) Financial Institution
7 2 (1.24%) Cantonese Language
8 1 (0.62%) Telecoms
8 1 (0.62%) Publishing
8 1 (0.62%) Multimedia
Libraries, Frameworks & Software Standards
1 3 (1.86%) COM
2 1 (0.62%) Web Services
Miscellaneous
1 32 (19.88%) Blackberry
2 9 (5.59%) Smartphone
3 7 (4.35%) Thin Client
3 7 (4.35%) Fat Client
4 6 (3.73%) Computer Science
5 4 (2.48%) iPhone
5 4 (2.48%) iPad
5 4 (2.48%) Digital Media
6 3 (1.86%) Video Conferencing
6 3 (1.86%) Mathematics
7 1 (0.62%) AS400
7 1 (0.62%) New Media
7 1 (0.62%) Analytical Skills
7 1 (0.62%) Hedge funds
Operating Systems
1 125 (77.64%) Windows
2 76 (47.20%) Windows 7
3 46 (28.57%) Windows XP
4 9 (5.59%) Mac OS X
4 9 (5.59%) Android
5 8 (4.97%) Windows Server 2008
6 5 (3.11%) Windows 8
7 4 (2.48%) Windows Server 2003
8 3 (1.86%) Linux
9 1 (0.62%) Windows Mobile
9 1 (0.62%) Windows Vista
9 1 (0.62%) Apple iOS
Processes & Methodologies
1 78 (48.45%) ITIL
2 10 (6.21%) Service Management
2 10 (6.21%) ITSM
3 8 (4.97%) Incident Management
4 7 (4.35%) ITIL V3
5 5 (3.11%) CRM
6 4 (2.48%) Problem Management
7 3 (1.86%) Investment Management
7 3 (1.86%) ITIL V2
8 2 (1.24%) Continuous Improvement
8 2 (1.24%) Mobile Device Management
8 2 (1.24%) Time Management
8 2 (1.24%) Data Protection
8 2 (1.24%) Disaster Recovery
8 2 (1.24%) Stakeholder Management
8 2 (1.24%) Document Management
8 2 (1.24%) Service Delivery
8 2 (1.24%) PRINCE2
9 1 (0.62%) Change Management
9 1 (0.62%) Kalman Filter
Programming Languages
1 8 (4.97%) SQL
2 3 (1.86%) C
3 2 (1.24%) PowerShell
Qualifications
1 30 (18.63%) Degree
2 21 (13.04%) Microsoft Certification
3 13 (8.07%) ITIL Certification
4 12 (7.45%) MCP
5 7 (4.35%) MCITP
6 5 (3.11%) MCSE
6 5 (3.11%) MOS
7 3 (1.86%) SC Cleared
7 3 (1.86%) Security Cleared
8 2 (1.24%) ITIL Foundation Certificate
8 2 (1.24%) MCSA
8 2 (1.24%) CCENT
9 1 (0.62%) MCDST
9 1 (0.62%) MCTS
Quality Assurance & Compliance
1 41 (25.47%) SLA
System Software
1 98 (60.87%) Active Directory
2 14 (8.70%) VMware Infrastructure
3 4 (2.48%) MetaFrame
3 4 (2.48%) XenApp
4 2 (1.24%) Microsoft App-V
4 2 (1.24%) Hyper-V
Systems Management
1 4 (2.48%) SCCM
2 2 (1.24%) Tivoli
3 1 (0.62%) ARCserve
3 1 (0.62%) NetBackup
3 1 (0.62%) HP Data Protector
Vendors
1 88 (54.66%) Microsoft
2 39 (24.22%) Citrix
3 21 (13.04%) VMware
4 14 (8.70%) Cisco
5 12 (7.45%) Reuters
5 12 (7.45%) Bloomberg
6 9 (5.59%) Remedy
7 6 (3.73%) Avaya
7 6 (3.73%) ServiceNow
8 5 (3.11%) Lotus
9 4 (2.48%) Fidessa
10 3 (1.86%) Apple
10 3 (1.86%) AppSense
10 3 (1.86%) Altiris
11 2 (1.24%) CheckPoint
12 1 (0.62%) Salesforce.com
12 1 (0.62%) HP
12 1 (0.62%) F5
City, London
4it Recruitment Ltd
Salary: From £20,000 to £28,000 per annum plus additional benefits
Posted: 16 hours ago
City, London
4it Recruitment Ltd
Salary: Up to £25,000 per annum
Posted: 4 days ago
City, London
Annapurna
Salary: £200 - £220 per day
Posted: 4 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £28000 per annum
Posted: 4 days ago
City, London
Roc Search
Salary: £21000 - £22000 per annum + Training, Benefits
Posted: 6 days ago
City, London
I.T. Skillfinder
Salary: £27000 - £32000 per annum
Posted: 6 days ago