The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 244 276 282
Rank change year-on-year
+32 +6
Permanent jobs requiring a Service Desk Analyst 82 46 59
As % of all permanent IT jobs located in the City of London 0.69% 0.39% 0.46%
As % of the Job Titles category 0.75% 0.42% 0.49%
Number of salaries quoted 76 44 49
Average salary £26,250 £31,250 £24,500
Average salary % change year-on-year
-16.00% +27.55%
90% offered a salary of more than £22,000 £22,500 £20,537
10% offered a salary of more than £35,000 £42,500 £32,500
UK excluding London average salary £21,675 £20,500 £21,500
% change year-on-year
+5.73% -4.65%
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10998 11016 12086
As % of all permanent IT jobs located in the City of London 92.61% 93.13% 93.92%
Number of salaries quoted 9251 9758 11049
Average salary £52,500 £55,000 £55,000
Average salary % change year-on-year
-4.54% -
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £80,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Salary Trend in the City of London

Service Desk Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 29 August 2014.

Service Desk Analyst Salary Histogram in the City of London

Service Desk Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 29 August 2014, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 123 (77.36%) Windows
2 107 (67.30%) MS Office
3 102 (64.15%) Active Directory
4 80 (50.31%) Microsoft
5 78 (49.06%) ITIL
6 75 (47.17%) Windows 7
7 63 (39.62%) MS Excel
8 49 (30.82%) Windows XP
8 49 (30.82%) MS Exchange
9 43 (27.04%) Finance
10 38 (23.90%) SLA
11 32 (20.13%) Citrix
12 31 (19.50%) Blackberry
13 27 (16.98%) TCP/IP
13 27 (16.98%) Banking
14 23 (14.47%) Microsoft Certification
15 22 (13.84%) Legal
15 22 (13.84%) Degree
16 21 (13.21%) Blackberry Enterprise Server
17 19 (11.95%) Law
18 17 (10.69%) VMware
19 14 (8.81%) ITIL Certification
19 14 (8.81%) Cisco
20 13 (8.18%) VPN
20 13 (8.18%) Windows Server 2008
20 13 (8.18%) Office 365
21 12 (7.55%) Service Management
22 11 (6.92%) Reuters
22 11 (6.92%) Bloomberg
23 9 (5.66%) ITSM

Service Desk Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 29 August 2014, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (30.82%) MS Exchange
2 21 (13.21%) Blackberry Enterprise Server
3 7 (4.40%) Exchange Server 2010
4 5 (3.14%) IBM Notes
5 4 (2.52%) SharePoint
5 4 (2.52%) Exchange Server 2007
6 3 (1.89%) Exchange Server 2003
7 2 (1.26%) WorkSite
8 1 (0.63%) CMS
8 1 (0.63%) Documentum
8 1 (0.63%) Lync
8 1 (0.63%) Exchange Server 2013
Applications
1 107 (67.30%) MS Office
2 63 (39.62%) MS Excel
3 7 (4.40%) MS PowerPoint
Business Applications
1 3 (1.89%) Bond Adapt
2 1 (0.63%) Remedy ITSM
Cloud Services
1 13 (8.18%) Office 365
2 4 (2.52%) Cloud Computing
Communications & Networking
1 27 (16.98%) TCP/IP
2 13 (8.18%) VPN
3 9 (5.66%) VoIP
4 8 (5.03%) DHCP
4 8 (5.03%) DNS
5 7 (4.40%) Internet
6 6 (3.77%) IP Telephony
6 6 (3.77%) LAN
7 3 (1.89%) Network Security
8 2 (1.26%) WAN
9 1 (0.63%) Intranet
9 1 (0.63%) F5 BIG-IP LTM
9 1 (0.63%) Firewall
Database & Business Intelligence
1 6 (3.77%) SQL Server
2 2 (1.26%) Relational Database
3 1 (0.63%) MS Access
3 1 (0.63%) SQL Server Reporting Services
General
1 43 (27.04%) Finance
2 27 (16.98%) Banking
3 22 (13.84%) Legal
4 19 (11.95%) Law
5 7 (4.40%) Investment Banking
6 5 (3.14%) French Language
6 5 (3.14%) Financial Institution
7 2 (1.26%) Telecoms
7 2 (1.26%) Cantonese Language
Libraries, Frameworks & Software Standards
1 2 (1.26%) COM
2 1 (0.63%) Web Services
Miscellaneous
1 31 (19.50%) Blackberry
2 5 (3.14%) Computer Science
2 5 (3.14%) Fat Client
2 5 (3.14%) Thin Client
3 4 (2.52%) Digital Media
3 4 (2.52%) iPhone
4 3 (1.89%) iPad
4 3 (1.89%) Video Conferencing
4 3 (1.89%) Smartphone
4 3 (1.89%) Mathematics
5 1 (0.63%) AS400
5 1 (0.63%) Hedge funds
5 1 (0.63%) New Media
Operating Systems
1 123 (77.36%) Windows
2 75 (47.17%) Windows 7
3 49 (30.82%) Windows XP
4 13 (8.18%) Windows Server 2008
5 9 (5.66%) Android
5 9 (5.66%) Mac OS X
5 9 (5.66%) Windows Server 2003
6 5 (3.14%) Windows 8
7 3 (1.89%) Linux
8 1 (0.63%) Windows Mobile
8 1 (0.63%) Windows Vista
8 1 (0.63%) Apple iOS
Processes & Methodologies
1 78 (49.06%) ITIL
2 12 (7.55%) Service Management
3 9 (5.66%) ITSM
4 8 (5.03%) CRM
5 7 (4.40%) Incident Management
6 4 (2.52%) Document Management
7 3 (1.89%) Problem Management
7 3 (1.89%) Investment Management
7 3 (1.89%) ITIL V2
8 2 (1.26%) Mobile Device Management
8 2 (1.26%) Time Management
8 2 (1.26%) Data Protection
8 2 (1.26%) ITIL V3
8 2 (1.26%) Service Delivery
9 1 (0.63%) Change Management
9 1 (0.63%) Disaster Recovery
9 1 (0.63%) PRINCE2
9 1 (0.63%) Kalman Filter
9 1 (0.63%) Continuous Improvement
9 1 (0.63%) Root Cause Analysis
Programming Languages
1 7 (4.40%) SQL
2 4 (2.52%) PowerShell
3 3 (1.89%) C
4 2 (1.26%) Java
Qualifications
1 23 (14.47%) Microsoft Certification
2 22 (13.84%) Degree
3 14 (8.81%) ITIL Certification
4 8 (5.03%) MCP
5 7 (4.40%) MCSE
6 6 (3.77%) MOS
7 5 (3.14%) MCSA
7 5 (3.14%) MCITP
8 4 (2.52%) MCTS
9 3 (1.89%) SC Cleared
9 3 (1.89%) Security Cleared
10 2 (1.26%) ITIL Foundation Certificate
10 2 (1.26%) CCENT
11 1 (0.63%) CCNA
11 1 (0.63%) Cisco Certification
11 1 (0.63%) MCDST
Quality Assurance & Compliance
1 38 (23.90%) SLA
System Software
1 102 (64.15%) Active Directory
2 9 (5.66%) VMware Infrastructure
3 4 (2.52%) XenApp
3 4 (2.52%) MetaFrame
4 2 (1.26%) Microsoft App-V
Systems Management
1 4 (2.52%) SCCM
2 2 (1.26%) Tivoli
3 1 (0.63%) ARCserve
3 1 (0.63%) NetBackup
3 1 (0.63%) HP Data Protector
Vendors
1 80 (50.31%) Microsoft
2 32 (20.13%) Citrix
3 17 (10.69%) VMware
4 14 (8.81%) Cisco
5 11 (6.92%) Reuters
5 11 (6.92%) Bloomberg
6 9 (5.66%) Remedy
7 6 (3.77%) ServiceNow
8 5 (3.14%) Fidessa
8 5 (3.14%) Lotus
9 3 (1.89%) Apple
9 3 (1.89%) AppSense
9 3 (1.89%) Altiris
9 3 (1.89%) Avaya
10 2 (1.26%) CheckPoint
11 1 (0.63%) Salesforce.com
11 1 (0.63%) HP
11 1 (0.63%) Interwoven
11 1 (0.63%) F5
11 1 (0.63%) Hummingbird
City, London
Bluetownonline
Salary: Competitive
Posted: 2 days ago
City, London
ComputAppoint
Salary: £37000 per annum
Posted: 4 days ago
City of London
Harrington Starr
Salary: £20000 - £27000 per annum
Posted: 7 days ago
City of London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 7 days ago
City of London
Deerfoot IT
Salary: £28000 per annum
Posted: 8 days ago
City of London
Quantica Technology - London
Salary: £20000 - £25000 per annum + Excellant Bens/Bonus
Posted: 15 days ago
City of London
Quantica Technology - London
Salary: £22000 - £25000 per annum + Bens / Bonus
Posted: 15 days ago
City of London
Hays IT - Uk Posting account
Salary: £22000.00 - £32000.00 per annum
Posted: 18 days ago