The statistics below represent IT jobs advertised across the City of London region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 2 December 2016 with a comparison to same period over 2 years.

3 months to
2 Dec 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 199 209 244
Rank change year-on-year
+10 +35
Permanent jobs requiring a Service Desk Analyst 31 60 86
As % of all permanent IT jobs located in the City of London 0.57% 0.86% 0.77%
As % of the Job Titles category 0.59% 0.89% 0.80%
Number of salaries quoted 30 45 68
Median salary £32,750 £28,000 £28,000
Median salary % change year-on-year
+16.96% -
90% offered a salary of more than £26,350 £22,700 £22,500
10% offered a salary of more than £36,600 £34,400 £34,000
UK excluding London median salary £22,000 £21,000 £21,500
% change year-on-year
+4.76% -2.32%
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
5247 6732 10704
As % of all permanent IT jobs located in the City of London 96.83% 96.25% 96.02%
Number of salaries quoted 4767 5966 9294
Median salary £57,500 £55,750 £53,000
Median salary % change year-on-year
+3.13% +5.18%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £85,000 £75,000 £80,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Service Desk Analyst
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Salary Trend in the City of London

Service Desk Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 2 December 2016.

Service Desk Analyst Salary Histogram in the City of London

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 2 December 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Service Desk Analyst in the job title.

1 72 (85.71%) Windows
2 56 (66.67%) MS Office
2 56 (66.67%) ITIL
3 55 (65.48%) Active Directory
4 54 (64.29%) Microsoft
5 46 (54.76%) Citrix
6 42 (50.00%) Windows 7
7 27 (32.14%) Law
8 21 (25.00%) MS Excel
9 19 (22.62%) Legal
10 17 (20.24%) SLA
11 16 (19.05%) Cisco
11 16 (19.05%) MS Exchange
11 16 (19.05%) Finance
12 15 (17.86%) Blackberry
12 15 (17.86%) Microsoft Certification
12 15 (17.86%) iManage
13 14 (16.67%) MCSE
14 13 (15.48%) TCP/IP
15 12 (14.29%) VMware
15 12 (14.29%) SCCM
15 12 (14.29%) Incident Management
16 11 (13.10%) DNS
17 10 (11.90%) ITIL Certification
17 10 (11.90%) LAN
17 10 (11.90%) WAN
17 10 (11.90%) MOS
18 9 (10.71%) Banking
18 9 (10.71%) Office 365
18 9 (10.71%) DHCP

Service Desk Analyst Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (19.05%) MS Exchange
2 5 (5.95%) Blackberry Enterprise Server
2 5 (5.95%) SharePoint
2 5 (5.95%) Skype for Business
3 3 (3.57%) Exchange Server 2010
4 2 (2.38%) Exchange Server 2003
4 2 (2.38%) Exchange Server 2007
5 1 (1.19%) CMS
5 1 (1.19%) Exchange Server 2013
Applications
1 56 (66.67%) MS Office
2 21 (25.00%) MS Excel
3 7 (8.33%) MS PowerPoint
Cloud Services
1 9 (10.71%) Office 365
Communications & Networking
1 13 (15.48%) TCP/IP
2 11 (13.10%) DNS
3 10 (11.90%) LAN
3 10 (11.90%) WAN
4 9 (10.71%) DHCP
5 6 (7.14%) VPN
6 4 (4.76%) IP Telephony
6 4 (4.76%) Network Security
7 3 (3.57%) VoIP
8 2 (2.38%) Internet
9 1 (1.19%) Softphone
9 1 (1.19%) VLAN
General
1 27 (32.14%) Law
2 19 (22.62%) Legal
3 16 (19.05%) Finance
4 9 (10.71%) Banking
5 4 (4.76%) Publishing
6 3 (3.57%) Telecoms
7 2 (2.38%) French Language
8 1 (1.19%) Back Office
8 1 (1.19%) Electronics
8 1 (1.19%) International Banking
Miscellaneous
1 15 (17.86%) Blackberry
2 9 (10.71%) Client/Server
3 7 (8.33%) iPhone
4 6 (7.14%) Fintech
5 5 (5.95%) Mobile Banking
6 4 (4.76%) iPad
6 4 (4.76%) Smartphone
7 3 (3.57%) Analytical Skills
7 3 (3.57%) Handset
8 2 (2.38%) Mathematics
8 2 (2.38%) Video Conferencing
9 1 (1.19%) Computer Science
9 1 (1.19%) Digital Media
9 1 (1.19%) Fat Client
9 1 (1.19%) Thin Client
Operating Systems
1 72 (85.71%) Windows
2 42 (50.00%) Windows 7
3 8 (9.52%) Windows 8
3 8 (9.52%) Windows Server
4 3 (3.57%) Windows Server 2008
4 3 (3.57%) Windows Vista
5 2 (2.38%) Windows 10
5 2 (2.38%) Windows Server 2012
6 1 (1.19%) Android
6 1 (1.19%) Mac OS
6 1 (1.19%) Mac OS X
6 1 (1.19%) Windows XP
Processes & Methodologies
1 56 (66.67%) ITIL
2 12 (14.29%) Incident Management
3 9 (10.71%) Service Management
4 8 (9.52%) ITSM
5 7 (8.33%) Document Management
6 5 (5.95%) ITIL V3
6 5 (5.95%) Problem Management
7 3 (3.57%) CRM
7 3 (3.57%) Service Delivery
7 3 (3.57%) Workflow
8 2 (2.38%) Change Management
8 2 (2.38%) Information Security
8 2 (2.38%) Root Cause Analysis
9 1 (1.19%) Change Control
9 1 (1.19%) Line Management
9 1 (1.19%) Mentoring
9 1 (1.19%) Mobile Device Management
9 1 (1.19%) Software Deployment
9 1 (1.19%) Software License Management
9 1 (1.19%) Trend Analysis
Programming Languages
1 1 (1.19%) C
1 1 (1.19%) PowerShell
Qualifications
1 15 (17.86%) Microsoft Certification
2 14 (16.67%) MCSE
3 10 (11.90%) ITIL Certification
3 10 (11.90%) MOS
4 8 (9.52%) MCP
5 5 (5.95%) MCITP
6 4 (4.76%) MCDST
6 4 (4.76%) MCSA
6 4 (4.76%) MCTS
7 3 (3.57%) Degree
8 2 (2.38%) CCNA
8 2 (2.38%) Cisco Certification
9 1 (1.19%) HNC
9 1 (1.19%) HND
Quality Assurance & Compliance
1 17 (20.24%) SLA
System Software
1 55 (65.48%) Active Directory
2 6 (7.14%) VMware Infrastructure
3 2 (2.38%) Hyper-V
4 1 (1.19%) Microsoft App-V
4 1 (1.19%) XenDesktop
Systems Management
1 12 (14.29%) SCCM
2 8 (9.52%) WSUS
3 5 (5.95%) SCOM
4 4 (4.76%) Backup Exec
4 4 (4.76%) CA Spectrum
4 4 (4.76%) Nagios
4 4 (4.76%) NetBackup
4 4 (4.76%) Norton AntiVirus
5 1 (1.19%) AirWatch
5 1 (1.19%) Casper Suite
Vendors
1 54 (64.29%) Microsoft
2 46 (54.76%) Citrix
3 16 (19.05%) Cisco
4 15 (17.86%) iManage
5 12 (14.29%) VMware
6 9 (10.71%) Apple
7 8 (9.52%) Google
8 4 (4.76%) BT
8 4 (4.76%) CA
8 4 (4.76%) CheckPoint
8 4 (4.76%) Intel Security
8 4 (4.76%) Symantec
9 2 (2.38%) Adobe
9 2 (2.38%) Bloomberg
9 2 (2.38%) Remedy
9 2 (2.38%) Reuters
10 1 (1.19%) Juniper
10 1 (1.19%) Mitel
10 1 (1.19%) SonicWALL
10 1 (1.19%) Wyse
City, London
Robert Half
Salary: £20000 - £27500 per annum
Posted: Yesterday
City, London
Oliver James Associates
Posted: 18 hours ago
City, London
Burns Sheehan
Salary: £22000.00 - £28000.00 per annum
Posted: 3 days ago
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: 6 days ago
City, London
Send
Salary: From £24,000 to £30,000 per annum + Benefits
Posted: 4 days ago