The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 255 258 286
Rank change year-on-year
+3 +28
Permanent jobs requiring a Service Desk Analyst 78 58 50
As % of all permanent IT jobs located in the City of London 0.62% 0.49% 0.36%
As % of the Job Titles category 0.67% 0.53% 0.38%
Number of salaries quoted 76 48 47
Average salary £27,250 £24,500 £26,500
Average salary % change year-on-year
+11.22% -7.54%
90% offered a salary of more than £21,000 £22,500 £21,000
10% offered a salary of more than £34,250 £31,000 £34,000
UK excluding London average salary £21,000 £21,250 £22,000
% change year-on-year
-1.17% -3.40%
Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
11650 10951 13021
As % of all permanent IT jobs located in the City of London 92.39% 93.34% 93.51%
Number of salaries quoted 9795 9599 11782
Average salary £52,500 £52,500 £52,500
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £77,500 £80,000 £75,000
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%
Service Desk Analyst
London

Service Desk Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Salary Trend in the City of London

Service Desk Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 17 April 2014.

Service Desk Analyst Salary Histogram in the City of London

Service Desk Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 17 April 2014, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 118 (84.29%) Windows
2 96 (68.57%) MS Office
2 96 (68.57%) Active Directory
3 74 (52.86%) ITIL
4 68 (48.57%) MS Excel
5 64 (45.71%) Windows 7
6 53 (37.86%) Microsoft
7 50 (35.71%) Windows XP
8 40 (28.57%) MS Exchange
9 35 (25.00%) TCP/IP
10 30 (21.43%) Legal
11 29 (20.71%) Finance
11 29 (20.71%) Citrix
11 29 (20.71%) Blackberry
12 27 (19.29%) Windows Server 2008
13 22 (15.71%) SLA
13 22 (15.71%) Law
14 19 (13.57%) Blackberry Enterprise Server
15 17 (12.14%) Remedy
15 17 (12.14%) Windows Server 2003
16 16 (11.43%) VMware
17 15 (10.71%) LAN
18 14 (10.00%) Cisco
18 14 (10.00%) Microsoft Certification
18 14 (10.00%) Banking
19 13 (9.29%) Office 365
20 11 (7.86%) PowerShell
20 11 (7.86%) SharePoint
21 10 (7.14%) Document Management
22 9 (6.43%) Service Management

Service Desk Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 17 April 2014, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 40 (28.57%) MS Exchange
2 19 (13.57%) Blackberry Enterprise Server
3 11 (7.86%) SharePoint
4 8 (5.71%) Documentum
5 6 (4.29%) Exchange Server 2010
6 5 (3.57%) Exchange Server 2007
6 5 (3.57%) IBM Notes
7 4 (2.86%) Exchange Server 2003
8 3 (2.14%) WorkSite
Applications
1 96 (68.57%) MS Office
2 68 (48.57%) MS Excel
3 3 (2.14%) MS PowerPoint
4 1 (0.71%) MS Visio
Business Applications
1 1 (0.71%) Oracle CRM
1 1 (0.71%) Magento
Cloud Services
1 13 (9.29%) Office 365
Communications & Networking
1 35 (25.00%) TCP/IP
2 15 (10.71%) LAN
3 8 (5.71%) VPN
3 8 (5.71%) Internet
4 7 (5.00%) WAN
5 5 (3.57%) DHCP
5 5 (3.57%) DNS
5 5 (3.57%) IP Telephony
6 4 (2.86%) VoIP
7 3 (2.14%) Broadband
7 3 (2.14%) Intranet
8 2 (1.43%) NAS
8 2 (1.43%) SAN
9 1 (0.71%) PABX
Database & Business Intelligence
1 9 (6.43%) SQL Server
General
1 30 (21.43%) Legal
2 29 (20.71%) Finance
3 22 (15.71%) Law
4 14 (10.00%) Banking
5 7 (5.00%) Investment Banking
6 2 (1.43%) Financial Institution
7 1 (0.71%) Front Office
7 1 (0.71%) Telecoms
7 1 (0.71%) Billing
7 1 (0.71%) Publishing
7 1 (0.71%) Marketing
7 1 (0.71%) French Language
7 1 (0.71%) German Language
Libraries, Frameworks & Software Standards
1 2 (1.43%) .NET
Miscellaneous
1 29 (20.71%) Blackberry
2 9 (6.43%) Management Information System
3 6 (4.29%) Digital Media
4 4 (2.86%) iPhone
5 3 (2.14%) Video Conferencing
5 3 (2.14%) Mathematics
6 2 (1.43%) Computer Science
6 2 (1.43%) CMDB
6 2 (1.43%) Fat Client
6 2 (1.43%) iPad
6 2 (1.43%) SWIFT
6 2 (1.43%) Thin Client
6 2 (1.43%) Smartphone
7 1 (0.71%) AS400
7 1 (0.71%) Handset
Operating Systems
1 118 (84.29%) Windows
2 64 (45.71%) Windows 7
3 50 (35.71%) Windows XP
4 27 (19.29%) Windows Server 2008
5 17 (12.14%) Windows Server 2003
6 9 (6.43%) Mac OS X
7 6 (4.29%) Windows Vista
8 4 (2.86%) Android
9 3 (2.14%) Windows Mobile
9 3 (2.14%) Windows 2000
9 3 (2.14%) Windows 8
10 2 (1.43%) Windows Server 2012
11 1 (0.71%) Apple iOS
11 1 (0.71%) Linux
Processes & Methodologies
1 74 (52.86%) ITIL
2 10 (7.14%) Document Management
3 9 (6.43%) Problem Management
3 9 (6.43%) Service Management
4 6 (4.29%) CRM
5 4 (2.86%) Service Delivery
5 4 (2.86%) Incident Management
5 4 (2.86%) ITIL V3
5 4 (2.86%) Continuous Improvement
6 3 (2.14%) BCP
6 3 (2.14%) Information Security
6 3 (2.14%) Disaster Recovery
7 2 (1.43%) ITSM
7 2 (1.43%) Software Deployment
8 1 (0.71%) Software Distribution
8 1 (0.71%) Change Control
8 1 (0.71%) Root Cause Analysis
8 1 (0.71%) Identity Management
8 1 (0.71%) Password Management
8 1 (0.71%) E-Commerce
Programming Languages
1 11 (7.86%) PowerShell
2 6 (4.29%) SQL
3 4 (2.86%) Java
4 3 (2.14%) C
5 1 (0.71%) PHP
Qualifications
1 14 (10.00%) Microsoft Certification
2 9 (6.43%) MCSA
3 8 (5.71%) MOS
4 7 (5.00%) ITIL Certification
4 7 (5.00%) MCSE
5 4 (2.86%) MCP
5 4 (2.86%) MCTS
5 4 (2.86%) SC Cleared
5 4 (2.86%) Security Cleared
6 3 (2.14%) Degree
7 1 (0.71%) CCNA
7 1 (0.71%) Cisco Certification
7 1 (0.71%) MCDST
Quality Assurance & Compliance
1 22 (15.71%) SLA
System Software
1 96 (68.57%) Active Directory
2 5 (3.57%) VMware Infrastructure
2 5 (3.57%) XenApp
3 2 (1.43%) XenDesktop
4 1 (0.71%) vSphere
Systems Management
1 3 (2.14%) SCCM
2 2 (1.43%) HP Data Protector
2 2 (1.43%) ARCserve
2 2 (1.43%) NetBackup
Vendors
1 53 (37.86%) Microsoft
2 29 (20.71%) Citrix
3 17 (12.14%) Remedy
4 16 (11.43%) VMware
5 14 (10.00%) Cisco
6 8 (5.71%) Interwoven
6 8 (5.71%) Hummingbird
6 8 (5.71%) Open Text
7 5 (3.57%) Lotus
8 4 (2.86%) HP
9 3 (2.14%) Avaya
9 3 (2.14%) Adobe
9 3 (2.14%) McAfee
9 3 (2.14%) LANDesk
9 3 (2.14%) ServiceNow
9 3 (2.14%) Symantec
10 2 (1.43%) Mitel
10 2 (1.43%) Reuters
10 2 (1.43%) Bloomberg
10 2 (1.43%) Fidessa
City, London
McGregor Boyall
Salary: £23000 - £24000 per annum + Package
Posted: 3 hours ago
City, London
Senitor Associates
Salary: £21000 - £23000 per annum
Posted: 4 hours ago
City of London
Argyll Scott
Salary: £25000 - £30000 per annum
Posted: 4 hours ago
City, London
Code IT Recruitment Ltd
Salary: excellent benefits and bonus, exceptional Pension scheme
Posted: 10 hours ago
City of London
Hays IT - Uk Posting account
Salary: £25000.00 - £30000.00 per annum
Posted: Yesterday
City, London
Robert Half
Salary: £25000 - £30000 per annum + 6% Pension, 25 days holiday
Posted: 2 days ago
City, London
Ashdown IT
Salary: £25000 - £27000 per annum + bonus
Posted: 2 days ago
City, London
ComputAppoint
Salary: £30000 - £40000 per annum
Posted: 2 days ago
City, London
4it Recruitment Ltd
Salary: Up to £23,000 per annum
Posted: 2 days ago
City, London
McGregor Boyall
Salary: £24000 per annum + Package
Posted: 3 days ago
City, London
ENVIRONMENTAL RESOURCES MANAGEMENT LIMITED
Salary: Excellent
Posted: 13 days ago