The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 239 263 239
Rank change year-on-year
+24 -24
Permanent jobs requiring a Service Desk Analyst 75 63 87
As % of all permanent IT jobs located in the City of London 0.70% 0.54% 0.76%
As % of the Job Titles category 0.74% 0.58% 0.80%
Number of salaries quoted 58 60 78
Average salary £28,000 £29,000 £24,000
Average salary % change year-on-year
-3.44% +20.83%
90% offered a salary of more than £23,200 £22,950 £21,850
10% offered a salary of more than £33,500 £42,500 £35,000
UK excluding London average salary £21,500 £21,500 £21,000
% change year-on-year
- +2.38%
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10077 10771 10831
As % of all permanent IT jobs located in the City of London 93.59% 92.94% 94.31%
Number of salaries quoted 8819 9263 9820
Average salary £55,000 £55,000 £52,500
Average salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £80,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Salary Trend in the City of London

Service Desk Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 24 December 2014.

Service Desk Analyst Salary Histogram in the City of London

Service Desk Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 24 December 2014, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 117 (74.52%) Windows
2 110 (70.06%) Microsoft
3 95 (60.51%) MS Office
4 90 (57.32%) Active Directory
5 81 (51.59%) Windows 7
6 80 (50.96%) ITIL
7 60 (38.22%) MS Excel
8 59 (37.58%) Citrix
9 56 (35.67%) MS Exchange
10 52 (33.12%) Degree
11 51 (32.48%) Finance
12 46 (29.30%) SLA
13 40 (25.48%) Windows XP
14 39 (24.84%) Blackberry
15 36 (22.93%) VMware
16 31 (19.75%) TCP/IP
16 31 (19.75%) VMware Infrastructure
17 29 (18.47%) DHCP
18 28 (17.83%) MCP
19 26 (16.56%) DNS
20 25 (15.92%) Blackberry Enterprise Server
20 25 (15.92%) Exchange Server 2010
21 23 (14.65%) Reuters
21 23 (14.65%) Bloomberg
22 22 (14.01%) Smartphone
22 22 (14.01%) Exchange Server 2003
23 20 (12.74%) Banking
23 20 (12.74%) ITIL V3
24 19 (12.10%) Microsoft Certification
25 16 (10.19%) Legal

Service Desk Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 24 December 2014, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 56 (35.67%) MS Exchange
2 25 (15.92%) Blackberry Enterprise Server
2 25 (15.92%) Exchange Server 2010
3 22 (14.01%) Exchange Server 2003
4 5 (3.18%) IBM Notes
5 3 (1.91%) Exchange Server 2013
5 3 (1.91%) Lync
6 2 (1.27%) WorkSite
7 1 (0.64%) SharePoint
Applications
1 95 (60.51%) MS Office
2 60 (38.22%) MS Excel
3 5 (3.18%) MS PowerPoint
Business Applications
1 2 (1.27%) Remedy ITSM
Cloud Services
1 5 (3.18%) Office 365
2 3 (1.91%) Cloud Computing
3 1 (0.64%) Google Apps
Communications & Networking
1 31 (19.75%) TCP/IP
2 29 (18.47%) DHCP
3 26 (16.56%) DNS
4 13 (8.28%) Network Security
5 11 (7.01%) IP Telephony
6 9 (5.73%) VPN
7 8 (5.10%) VoIP
8 5 (3.18%) Internet
9 2 (1.27%) Cisco ASA
9 2 (1.27%) WAN
9 2 (1.27%) Ethernet
10 1 (0.64%) ADSL
10 1 (0.64%) LAN
10 1 (0.64%) Firewall
10 1 (0.64%) Wi-Fi
10 1 (0.64%) SAN
10 1 (0.64%) Intranet
Database & Business Intelligence
1 3 (1.91%) SQL Server
2 1 (0.64%) MS Access
General
1 51 (32.48%) Finance
2 20 (12.74%) Banking
3 16 (10.19%) Legal
4 12 (7.64%) Law
5 7 (4.46%) Financial Institution
6 5 (3.18%) Investment Banking
7 4 (2.55%) French Language
7 4 (2.55%) Retail
8 2 (1.27%) Telecoms
9 1 (0.64%) Multimedia
9 1 (0.64%) Publishing
9 1 (0.64%) Games
Libraries, Frameworks & Software Standards
1 2 (1.27%) COM
2 1 (0.64%) Web Services
Miscellaneous
1 39 (24.84%) Blackberry
2 22 (14.01%) Smartphone
3 10 (6.37%) Thin Client
3 10 (6.37%) Fat Client
4 9 (5.73%) Computer Science
5 6 (3.82%) Analytical Skills
6 4 (2.55%) Video Conferencing
7 2 (1.27%) iPhone
7 2 (1.27%) iPad
7 2 (1.27%) CMDB
7 2 (1.27%) Mathematics
7 2 (1.27%) Management Information System
8 1 (0.64%) EPoS
8 1 (0.64%) Hedge funds
8 1 (0.64%) New Media
8 1 (0.64%) Mobile Computing
Operating Systems
1 117 (74.52%) Windows
2 81 (51.59%) Windows 7
3 40 (25.48%) Windows XP
4 6 (3.82%) Windows Server 2003
5 5 (3.18%) Windows Server 2008
6 3 (1.91%) Android
7 1 (0.64%) Mac OS
7 1 (0.64%) Apple iOS
7 1 (0.64%) Windows 8
7 1 (0.64%) Windows Vista
Processes & Methodologies
1 80 (50.96%) ITIL
2 20 (12.74%) ITIL V3
3 11 (7.01%) Incident Management
4 8 (5.10%) Problem Management
5 6 (3.82%) Service Management
6 4 (2.55%) Service Delivery
6 4 (2.55%) Investment Management
6 4 (2.55%) Time Management
7 3 (1.91%) ITSM
7 3 (1.91%) Change Control
8 2 (1.27%) Disaster Recovery
8 2 (1.27%) ITIL V2
8 2 (1.27%) Data Protection
8 2 (1.27%) PRINCE2
8 2 (1.27%) Stakeholder Management
8 2 (1.27%) Asset Management
9 1 (0.64%) Document Management
9 1 (0.64%) Scrum
9 1 (0.64%) Business Continuity
9 1 (0.64%) Performance Management
Programming Languages
1 3 (1.91%) SQL
2 2 (1.27%) Java
Qualifications
1 52 (33.12%) Degree
2 28 (17.83%) MCP
3 19 (12.10%) Microsoft Certification
4 8 (5.10%) ITIL Certification
5 7 (4.46%) MCSE
6 5 (3.18%) MOS
6 5 (3.18%) MCITP
7 3 (1.91%) CCENT
8 2 (1.27%) ITIL Foundation Certificate
8 2 (1.27%) MCSA
9 1 (0.64%) Citrix Certification
9 1 (0.64%) CCAA
Quality Assurance & Compliance
1 46 (29.30%) SLA
System Software
1 90 (57.32%) Active Directory
2 31 (19.75%) VMware Infrastructure
3 3 (1.91%) XenApp
4 2 (1.27%) Microsoft App-V
4 2 (1.27%) Hyper-V
4 2 (1.27%) MetaFrame
5 1 (0.64%) VMware ESX
5 1 (0.64%) XenDesktop
Systems Management
1 7 (4.46%) SCCM
2 3 (1.91%) Tivoli
3 1 (0.64%) Tivoli Storage Manager
3 1 (0.64%) ARCserve
3 1 (0.64%) Norton AntiVirus
3 1 (0.64%) NetBackup
3 1 (0.64%) HP Data Protector
Vendors
1 110 (70.06%) Microsoft
2 59 (37.58%) Citrix
3 36 (22.93%) VMware
4 23 (14.65%) Reuters
4 23 (14.65%) Bloomberg
5 14 (8.92%) Avaya
6 12 (7.64%) Cisco
7 6 (3.82%) Fidessa
8 5 (3.18%) Lotus
9 4 (2.55%) BMC
9 4 (2.55%) Altiris
10 3 (1.91%) AppSense
11 2 (1.27%) Remedy
12 1 (0.64%) Sophos
12 1 (0.64%) Symantec
12 1 (0.64%) Google
12 1 (0.64%) F5
12 1 (0.64%) ServiceNow
12 1 (0.64%) LexisNexis
12 1 (0.64%) CheckPoint
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 3 hours ago
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Burns Sheehan
Salary: £32000 - £35000 per annum + Bonus
Posted: 2 days ago
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Lorien Resourcing
Salary: £1 per annum + Market Rate
Posted: 2 days ago
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Harvey Nash plc
Salary: £22500 - £23000 per annum + Benefits + Training
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Salary: £28000 per annum
Posted: 4 days ago
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Ashdown IT
Salary: £30000 per annum
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Interquest - IQ ESM
Salary: £28000 per annum
Posted: 10 days ago