The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 240 262 261
Rank change year-on-year
+22 -1
Permanent jobs requiring a Service Desk Analyst 75 79 59
As % of all permanent IT jobs located in the City of London 0.71% 0.63% 0.50%
As % of the Job Titles category 0.76% 0.68% 0.54%
Number of salaries quoted 65 77 48
Average salary £27,500 £27,500 £24,500
Average salary % change year-on-year
- +12.24%
90% offered a salary of more than £21,500 £20,600 £22,500
10% offered a salary of more than £42,500 £34,700 £31,000
UK excluding London average salary £21,750 £21,000 £21,000
% change year-on-year
+3.57% -
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9866 11683 10984
As % of all permanent IT jobs located in the City of London 92.89% 92.52% 93.36%
Number of salaries quoted 8405 9848 9615
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £33,500 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Salary Trend in the City of London

Service Desk Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 21 April 2015.

Service Desk Analyst Salary Histogram in the City of London

Service Desk Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 21 April 2015, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 102 (68.46%) Windows
2 96 (64.43%) MS Office
3 91 (61.07%) Microsoft
4 89 (59.73%) Active Directory
5 61 (40.94%) Windows 7
6 60 (40.27%) ITIL
7 58 (38.93%) Finance
8 54 (36.24%) MS Excel
9 50 (33.56%) MS Exchange
10 44 (29.53%) SLA
11 40 (26.85%) Windows XP
12 35 (23.49%) Citrix
13 34 (22.82%) Blackberry
14 31 (20.81%) Degree
15 27 (18.12%) Reuters
15 27 (18.12%) Bloomberg
16 26 (17.45%) Blackberry Enterprise Server
17 25 (16.78%) VMware
18 24 (16.11%) Microsoft Certification
19 23 (15.44%) Exchange Server 2010
20 20 (13.42%) MCP
21 18 (12.08%) MCSE
21 18 (12.08%) VPN
22 16 (10.74%) Management Information System
22 16 (10.74%) VMware Infrastructure
22 16 (10.74%) Windows Server 2008
23 15 (10.07%) Problem Management
23 15 (10.07%) Law
23 15 (10.07%) DHCP
23 15 (10.07%) Internet

Service Desk Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 21 April 2015, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 50 (33.56%) MS Exchange
2 26 (17.45%) Blackberry Enterprise Server
3 23 (15.44%) Exchange Server 2010
4 10 (6.71%) Lync
5 9 (6.04%) Exchange Server 2003
5 9 (6.04%) Exchange Server 2013
6 3 (2.01%) Exchange Server 2007
6 3 (2.01%) SharePoint
7 2 (1.34%) WorkSite
8 1 (0.67%) IBM Notes
Applications
1 96 (64.43%) MS Office
2 54 (36.24%) MS Excel
3 2 (1.34%) MS PowerPoint
4 1 (0.67%) Adobe Creative Suite
Business Applications
1 2 (1.34%) assyst
1 2 (1.34%) Remedy ITSM
2 1 (0.67%) Eikon
Cloud Services
1 2 (1.34%) Google Apps
1 2 (1.34%) Office 365
Communications & Networking
1 18 (12.08%) VPN
2 15 (10.07%) DHCP
2 15 (10.07%) Internet
3 14 (9.40%) Network Security
4 11 (7.38%) LAN
4 11 (7.38%) WAN
5 9 (6.04%) VoIP
5 9 (6.04%) TCP/IP
6 8 (5.37%) DNS
7 6 (4.03%) IP Telephony
8 5 (3.36%) Firewall
9 3 (2.01%) SAN
10 2 (1.34%) Wireless
10 2 (1.34%) Cisco IOS
11 1 (0.67%) Ethernet
11 1 (0.67%) ADSL
Database & Business Intelligence
1 2 (1.34%) SQL Server
1 2 (1.34%) SQL Server 2000
1 2 (1.34%) SQLPlus
1 2 (1.34%) SQL Server 2005
1 2 (1.34%) SQL Server 2008
1 2 (1.34%) Oracle Database
General
1 58 (38.93%) Finance
2 15 (10.07%) Law
3 14 (9.40%) Legal
4 11 (7.38%) Banking
5 10 (6.71%) Financial Institution
6 6 (4.03%) Telecoms
7 3 (2.01%) Investment Banking
8 2 (1.34%) Retail
8 2 (1.34%) Manufacturing
9 1 (0.67%) Games
Miscellaneous
1 34 (22.82%) Blackberry
2 16 (10.74%) Management Information System
3 14 (9.40%) Hedge funds
4 12 (8.05%) Mathematics
5 11 (7.38%) CMDB
6 9 (6.04%) Computer Science
7 8 (5.37%) Analytical Skills
8 6 (4.03%) Smartphone
8 6 (4.03%) iPhone
9 2 (1.34%) Fat Client
9 2 (1.34%) Handset
9 2 (1.34%) Thin Client
10 1 (0.67%) EPoS
10 1 (0.67%) Video Conferencing
10 1 (0.67%) iPad
10 1 (0.67%) Mobile Computing
10 1 (0.67%) BYOD
Operating Systems
1 102 (68.46%) Windows
2 61 (40.94%) Windows 7
3 40 (26.85%) Windows XP
4 16 (10.74%) Windows Server 2008
5 12 (8.05%) Windows Server 2003
6 6 (4.03%) Android
7 4 (2.68%) Windows Mobile
7 4 (2.68%) Windows Vista
8 3 (2.01%) Windows 8
9 2 (1.34%) Windows Server 2012
9 2 (1.34%) Mac OS
9 2 (1.34%) UNIX
9 2 (1.34%) Solaris
9 2 (1.34%) Linux
10 1 (0.67%) Mac OS X
10 1 (0.67%) Apple iOS
Processes & Methodologies
1 60 (40.27%) ITIL
2 15 (10.07%) Problem Management
3 12 (8.05%) Incident Management
4 10 (6.71%) Service Management
5 6 (4.03%) ITIL V3
6 4 (2.68%) Time Management
6 4 (2.68%) Low Latency
6 4 (2.68%) Information Security
6 4 (2.68%) BCP
6 4 (2.68%) Disaster Recovery
6 4 (2.68%) ITSM
7 3 (2.01%) PRINCE2
7 3 (2.01%) Asset Management
8 2 (1.34%) Document Management
8 2 (1.34%) Systems Analysis
8 2 (1.34%) Migration
8 2 (1.34%) Software Asset Management
8 2 (1.34%) Change Management
8 2 (1.34%) Investment Management
8 2 (1.34%) ITIL V2
Programming Languages
1 2 (1.34%) PL/SQL
1 2 (1.34%) SQL
Qualifications
1 31 (20.81%) Degree
2 24 (16.11%) Microsoft Certification
3 20 (13.42%) MCP
4 18 (12.08%) MCSE
5 9 (6.04%) MOS
6 8 (5.37%) CCNA
6 8 (5.37%) Cisco Certification
7 6 (4.03%) ITIL Certification
7 6 (4.03%) MCSA
8 5 (3.36%) MCITP
9 2 (1.34%) MCTS
10 1 (0.67%) CCIE
10 1 (0.67%) CCNP
10 1 (0.67%) CCA
10 1 (0.67%) Citrix Certification
10 1 (0.67%) HND
10 1 (0.67%) A+ Certification
10 1 (0.67%) SC Cleared
10 1 (0.67%) Security Cleared
10 1 (0.67%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 44 (29.53%) SLA
System Software
1 89 (59.73%) Active Directory
2 16 (10.74%) VMware Infrastructure
3 7 (4.70%) XenApp
4 3 (2.01%) VMware ESX
4 3 (2.01%) XenDesktop
5 2 (1.34%) XenServer
6 1 (0.67%) Hyper-V
6 1 (0.67%) Microsoft Virtual Server
6 1 (0.67%) Citrix Presentation Server
Systems Management
1 6 (4.03%) SCCM
2 2 (1.34%) McAfee ePO
3 1 (0.67%) Windows Intune
Vendors
1 91 (61.07%) Microsoft
2 35 (23.49%) Citrix
3 27 (18.12%) Reuters
3 27 (18.12%) Bloomberg
4 25 (16.78%) VMware
5 14 (9.40%) Cisco
5 14 (9.40%) Avaya
6 6 (4.03%) McAfee
7 4 (2.68%) Sophos
7 4 (2.68%) F5
8 3 (2.01%) AppSense
8 3 (2.01%) Altiris
8 3 (2.01%) Remedy
8 3 (2.01%) BMC
9 2 (1.34%) Oracle
9 2 (1.34%) Lotus
9 2 (1.34%) Apple
9 2 (1.34%) CheckPoint
9 2 (1.34%) Google
9 2 (1.34%) ServiceNow
City, London
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits+excellent training
Posted: 3 days ago
City, London
ninesharp
Salary: £30000 - £35000 per annum + Pension Scheme, Health + More
Posted: 3 days ago
City, London
Ashdown IT
Salary: £25000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 4 days ago
City, London
Parallel Consulting
Salary: £30000 - £32000 per annum + excellent benefits
Posted: 6 days ago
City of London
Interquest - IQ ESM
Salary: £25000 - £35000 per annum
Posted: 6 days ago