The statistics below represent IT jobs advertised across the City of London region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 February 2017 with a comparison to same period over 2 years.

3 months to
23 Feb 2017
Same period 2016 Same period 2015
Service Desk Analyst
London / City of London
Rank 198 202 242
Rank change year-on-year
+4 +40
Permanent jobs requiring a Service Desk Analyst 30 63 77
As % of all permanent IT jobs located in the City of London 0.60% 0.92% 0.74%
As % of the Job Titles category 0.62% 0.96% 0.77%
Number of salaries quoted 29 45 60
Median salary £30,000 £30,000 £28,000
Median salary % change year-on-year
- +7.14%
90% offered a salary of more than £27,000 £25,000 £22,000
10% offered a salary of more than £37,500 £34,000 £41,600
UK excluding London median salary £22,500 £21,573 £21,750
% change year-on-year
+4.29% -0.81%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
4823 6549 9938
As % of all permanent IT jobs located in the City of London 96.40% 95.84% 95.59%
Number of salaries quoted 4415 5843 8537
Median salary £60,000 £57,500 £55,000
Median salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £35,000 £35,000 £33,000
10% offered a salary of more than £87,500 £77,500 £82,500
UK excluding London median salary £41,500 £42,000 £40,000
% change year-on-year
-1.19% +5.00%

Service Desk Analyst
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Salary Trend in the City of London

Service Desk Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 23 February 2017.

Service Desk Analyst Salary Histogram in the City of London

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 23 February 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Service Desk Analyst in the job title.

1 50 (76.92%) Windows
2 47 (72.31%) MS Office
3 41 (63.08%) Microsoft
4 39 (60.00%) Active Directory
4 39 (60.00%) ITIL
4 39 (60.00%) Windows 7
5 30 (46.15%) Citrix
6 20 (30.77%) Law
7 15 (23.08%) MS Excel
8 14 (21.54%) VMware
8 14 (21.54%) Finance
9 13 (20.00%) Blackberry
10 12 (18.46%) Apple
10 12 (18.46%) ITIL Certification
10 12 (18.46%) Legal
10 12 (18.46%) iManage
11 10 (15.38%) Service Management
11 10 (15.38%) SLA
12 9 (13.85%) MS Exchange
12 9 (13.85%) VPN
13 8 (12.31%) Microsoft Certification
13 8 (12.31%) Windows 8
14 7 (10.77%) MOS
14 7 (10.77%) Cisco
15 6 (9.23%) VoIP
15 6 (9.23%) ITSM
15 6 (9.23%) Banking
15 6 (9.23%) Document Management
16 5 (7.69%) Incident Management
16 5 (7.69%) Change Control

Service Desk Analyst Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (13.85%) MS Exchange
2 4 (6.15%) Exchange Server 2010
3 3 (4.62%) SharePoint
4 2 (3.08%) Skype for Business
5 1 (1.54%) Blackberry Enterprise Server
5 1 (1.54%) CMS
Applications
1 47 (72.31%) MS Office
2 15 (23.08%) MS Excel
3 2 (3.08%) MS PowerPoint
Cloud Services
1 4 (6.15%) Office 365
Communications & Networking
1 9 (13.85%) VPN
2 6 (9.23%) VoIP
3 3 (4.62%) LAN
3 3 (4.62%) WAN
4 2 (3.08%) DNS
4 2 (3.08%) Internet
5 1 (1.54%) DHCP
5 1 (1.54%) Skype
5 1 (1.54%) TCP/IP
5 1 (1.54%) VLAN
General
1 20 (30.77%) Law
2 14 (21.54%) Finance
3 12 (18.46%) Legal
4 6 (9.23%) Banking
5 3 (4.62%) Telecoms
6 1 (1.54%) Back Office
6 1 (1.54%) International Banking
6 1 (1.54%) Publishing
6 1 (1.54%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.54%) FIX Protocol
Miscellaneous
1 13 (20.00%) Blackberry
2 5 (7.69%) Fat Client
2 5 (7.69%) Thin Client
3 4 (6.15%) Fintech
3 4 (6.15%) iPhone
3 4 (6.15%) Mobile Banking
3 4 (6.15%) Video Conferencing
4 2 (3.08%) Client/Server
5 1 (1.54%) Analytical Skills
5 1 (1.54%) Handset
5 1 (1.54%) Management Information System
5 1 (1.54%) User Experience
Operating Systems
1 50 (76.92%) Windows
2 39 (60.00%) Windows 7
3 8 (12.31%) Windows 8
4 4 (6.15%) Android
4 4 (6.15%) Windows 10
4 4 (6.15%) Windows Server
5 1 (1.54%) Linux
5 1 (1.54%) Mac OS X
5 1 (1.54%) Windows Mobile
5 1 (1.54%) Windows Server 2008
5 1 (1.54%) Windows Server 2012
5 1 (1.54%) Windows XP
Processes & Methodologies
1 39 (60.00%) ITIL
2 10 (15.38%) Service Management
3 6 (9.23%) Document Management
3 6 (9.23%) ITSM
4 5 (7.69%) Change Control
4 5 (7.69%) Incident Management
4 5 (7.69%) Service Delivery
5 4 (6.15%) ITIL V3
6 3 (4.62%) Problem Management
6 3 (4.62%) Virtual Environments
7 2 (3.08%) Asset Management
8 1 (1.54%) CRM
8 1 (1.54%) High Availability
8 1 (1.54%) Information Security
8 1 (1.54%) Mathematics
8 1 (1.54%) Practice Management
8 1 (1.54%) PRINCE2
8 1 (1.54%) Root Cause Analysis
8 1 (1.54%) Software Deployment
8 1 (1.54%) Time Management
Programming Languages
1 1 (1.54%) C
1 1 (1.54%) Java
1 1 (1.54%) SQL
Qualifications
1 12 (18.46%) ITIL Certification
2 8 (12.31%) Microsoft Certification
3 7 (10.77%) MOS
4 5 (7.69%) MCSE
5 3 (4.62%) Degree
5 3 (4.62%) MCITP
6 2 (3.08%) MCP
7 1 (1.54%) CCNA
7 1 (1.54%) Cisco Certification
7 1 (1.54%) HND
7 1 (1.54%) MCSA
7 1 (1.54%) MCTS
Quality Assurance & Compliance
1 10 (15.38%) SLA
System Software
1 39 (60.00%) Active Directory
2 4 (6.15%) VMware Infrastructure
3 1 (1.54%) Hyper-V
Systems Management
1 5 (7.69%) SCOM
2 3 (4.62%) AirWatch
2 3 (4.62%) SCCM
3 1 (1.54%) Backup Exec
3 1 (1.54%) CA Spectrum
3 1 (1.54%) Nagios
3 1 (1.54%) NetBackup
3 1 (1.54%) Norton AntiVirus
3 1 (1.54%) Systems Management Server (SMS)
3 1 (1.54%) WSUS
Vendors
1 41 (63.08%) Microsoft
2 30 (46.15%) Citrix
3 14 (21.54%) VMware
4 12 (18.46%) Apple
4 12 (18.46%) iManage
5 7 (10.77%) Cisco
6 3 (4.62%) Remedy
7 2 (3.08%) Mitel
7 2 (3.08%) SAP
7 2 (3.08%) Wyse
8 1 (1.54%) Adobe
8 1 (1.54%) BT
8 1 (1.54%) F5
8 1 (1.54%) Google
8 1 (1.54%) HP
8 1 (1.54%) Intel Security
8 1 (1.54%) LANDesk
8 1 (1.54%) Polycom
8 1 (1.54%) Reuters
8 1 (1.54%) SonicWALL
City, London
Harvey Nash plc
Salary: £30000 - £32000 per annum
Posted: 16 hours ago
City, London
Harrington Starr
Salary: £30000 - £35000 per annum
Posted: 5 days ago
City, London
Complete Tech Limited
Salary: From £28,000 to £30,000 per annum
Posted: 5 days ago