The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 233 237 255
Rank change year-on-year
+4 +18
Permanent jobs requiring a Service Desk Analyst 78 76 57
As % of all permanent IT jobs located in the City of London 0.75% 0.73% 0.52%
As % of the Job Titles category 0.80% 0.79% 0.56%
Number of salaries quoted 61 71 46
Average salary £27,500 £27,500 £24,500
Average salary % change year-on-year
- +12.24%
90% offered a salary of more than £22,000 £21,000 £22,250
10% offered a salary of more than £42,500 £35,000 £34,250
UK excluding London average salary £21,750 £21,500 £22,000
% change year-on-year
+1.16% -2.27%
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9709 9642 10177
As % of all permanent IT jobs located in the City of London 93.32% 92.83% 93.68%
Number of salaries quoted 8327 8159 9135
Average salary £55,000 £55,000 £52,500
Average salary % change year-on-year
- +4.76%
90% offered a salary of more than £33,500 £32,500 £34,000
10% offered a salary of more than £77,500 £75,000 £80,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Salary Trend in the City of London

Service Desk Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 27 February 2015.

Service Desk Analyst Salary Histogram in the City of London

Service Desk Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 27 February 2015, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 114 (71.25%) Windows
2 105 (65.63%) Microsoft
3 100 (62.50%) MS Office
4 91 (56.88%) Active Directory
5 78 (48.75%) ITIL
6 75 (46.88%) Windows 7
7 61 (38.13%) MS Exchange
8 57 (35.63%) Finance
9 56 (35.00%) MS Excel
10 55 (34.38%) Citrix
11 51 (31.88%) Degree
12 49 (30.63%) SLA
13 42 (26.25%) Blackberry
14 34 (21.25%) VMware
14 34 (21.25%) Windows XP
15 33 (20.63%) Reuters
15 33 (20.63%) Bloomberg
16 32 (20.00%) MCP
17 31 (19.38%) Exchange Server 2010
18 30 (18.75%) Blackberry Enterprise Server
19 29 (18.13%) DHCP
20 25 (15.63%) VMware Infrastructure
21 23 (14.38%) DNS
22 22 (13.75%) TCP/IP
23 21 (13.13%) Smartphone
24 20 (12.50%) Exchange Server 2003
24 20 (12.50%) Microsoft Certification
24 20 (12.50%) Avaya
25 19 (11.88%) ITIL V3
26 18 (11.25%) Network Security

Service Desk Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 27 February 2015, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 61 (38.13%) MS Exchange
2 31 (19.38%) Exchange Server 2010
3 30 (18.75%) Blackberry Enterprise Server
4 20 (12.50%) Exchange Server 2003
5 9 (5.63%) Lync
6 8 (5.00%) Exchange Server 2013
7 3 (1.88%) SharePoint
8 2 (1.25%) WorkSite
9 1 (0.63%) IBM Notes
Applications
1 100 (62.50%) MS Office
2 56 (35.00%) MS Excel
3 3 (1.88%) MS PowerPoint
Business Applications
1 4 (2.50%) Remedy ITSM
2 2 (1.25%) assyst
Cloud Services
1 3 (1.88%) Office 365
2 2 (1.25%) Google Apps
3 1 (0.63%) Cloud Computing
Communications & Networking
1 29 (18.13%) DHCP
2 23 (14.38%) DNS
3 22 (13.75%) TCP/IP
4 18 (11.25%) Network Security
5 17 (10.63%) VPN
6 10 (6.25%) Internet
7 8 (5.00%) IP Telephony
7 8 (5.00%) VoIP
7 8 (5.00%) WAN
8 7 (4.38%) LAN
9 3 (1.88%) Firewall
10 2 (1.25%) Cisco ASA
10 2 (1.25%) Ethernet
10 2 (1.25%) Wireless
11 1 (0.63%) ADSL
11 1 (0.63%) Cisco IOS
11 1 (0.63%) Wi-Fi
11 1 (0.63%) SAN
Database & Business Intelligence
1 4 (2.50%) SQL Server
2 2 (1.25%) SQLPlus
2 2 (1.25%) Oracle Database
3 1 (0.63%) SQL Server 2005
3 1 (0.63%) SQL Server 2008
3 1 (0.63%) SQL Server 2000
General
1 57 (35.63%) Finance
2 12 (7.50%) Banking
3 11 (6.88%) Law
4 10 (6.25%) Legal
5 9 (5.63%) Financial Institution
6 5 (3.13%) Telecoms
7 4 (2.50%) Retail
8 3 (1.88%) Investment Banking
9 1 (0.63%) Multimedia
9 1 (0.63%) Manufacturing
9 1 (0.63%) Publishing
9 1 (0.63%) Games
Libraries, Frameworks & Software Standards
1 1 (0.63%) COM
Miscellaneous
1 42 (26.25%) Blackberry
2 21 (13.13%) Smartphone
3 11 (6.88%) Hedge funds
4 8 (5.00%) Management Information System
4 8 (5.00%) Computer Science
5 7 (4.38%) CMDB
5 7 (4.38%) Fat Client
5 7 (4.38%) Thin Client
5 7 (4.38%) Mathematics
5 7 (4.38%) Analytical Skills
6 2 (1.25%) Handset
6 2 (1.25%) Video Conferencing
6 2 (1.25%) iPhone
6 2 (1.25%) iPad
7 1 (0.63%) EPoS
7 1 (0.63%) Mobile Computing
Operating Systems
1 114 (71.25%) Windows
2 75 (46.88%) Windows 7
3 34 (21.25%) Windows XP
4 13 (8.13%) Windows Server 2008
5 10 (6.25%) Windows Server 2003
6 2 (1.25%) Windows Vista
6 2 (1.25%) Solaris
6 2 (1.25%) Linux
6 2 (1.25%) Windows 8
6 2 (1.25%) UNIX
7 1 (0.63%) Windows Server 2012
7 1 (0.63%) Apple iOS
7 1 (0.63%) Mac OS X
7 1 (0.63%) Android
7 1 (0.63%) Mac OS
Processes & Methodologies
1 78 (48.75%) ITIL
2 19 (11.88%) ITIL V3
3 13 (8.13%) Incident Management
4 12 (7.50%) Problem Management
5 6 (3.75%) ITSM
5 6 (3.75%) Service Management
6 4 (2.50%) Asset Management
6 4 (2.50%) Time Management
7 3 (1.88%) Change Control
8 2 (1.25%) ITIL V2
8 2 (1.25%) Software Deployment
8 2 (1.25%) Low Latency
8 2 (1.25%) Document Management
8 2 (1.25%) Stakeholder Management
8 2 (1.25%) Service Delivery
8 2 (1.25%) Change Management
8 2 (1.25%) Disaster Recovery
8 2 (1.25%) PRINCE2
9 1 (0.63%) CRM
9 1 (0.63%) Project Management
Programming Languages
1 5 (3.13%) SQL
2 2 (1.25%) Java
2 2 (1.25%) PL/SQL
Qualifications
1 51 (31.88%) Degree
2 32 (20.00%) MCP
3 20 (12.50%) Microsoft Certification
4 15 (9.38%) MCSE
5 8 (5.00%) MOS
6 7 (4.38%) ITIL Certification
7 4 (2.50%) Cisco Certification
7 4 (2.50%) MCSA
7 4 (2.50%) CCNA
8 3 (1.88%) MCITP
8 3 (1.88%) VCP4
9 1 (0.63%) CCAA
9 1 (0.63%) ITIL Foundation Certificate
9 1 (0.63%) CCENT
9 1 (0.63%) SC Cleared
9 1 (0.63%) Security Cleared
9 1 (0.63%) Citrix Certification
9 1 (0.63%) A+ Certification
Quality Assurance & Compliance
1 49 (30.63%) SLA
System Software
1 91 (56.88%) Active Directory
2 25 (15.63%) VMware Infrastructure
3 2 (1.25%) Hyper-V
3 2 (1.25%) XenApp
4 1 (0.63%) XenServer
4 1 (0.63%) XenDesktop
4 1 (0.63%) VMware ESX
Systems Management
1 4 (2.50%) SCCM
2 1 (0.63%) McAfee ePO
2 1 (0.63%) Windows Intune
2 1 (0.63%) Tivoli
2 1 (0.63%) Tivoli Storage Manager
2 1 (0.63%) Norton AntiVirus
Vendors
1 105 (65.63%) Microsoft
2 55 (34.38%) Citrix
3 34 (21.25%) VMware
4 33 (20.63%) Reuters
4 33 (20.63%) Bloomberg
5 20 (12.50%) Avaya
6 10 (6.25%) Cisco
7 5 (3.13%) Remedy
8 4 (2.50%) BMC
8 4 (2.50%) F5
8 4 (2.50%) Sophos
9 3 (1.88%) Altiris
9 3 (1.88%) Fidessa
9 3 (1.88%) Oracle
10 2 (1.25%) Apple
10 2 (1.25%) CheckPoint
10 2 (1.25%) Google
10 2 (1.25%) AppSense
11 1 (0.63%) ServiceNow
11 1 (0.63%) Meraki
City, London
Global Technology Solutions Ltd
Salary: £25000 - £30000 per annum + training & benefits
Posted: 2 days ago
City, London
ComputAppoint
Salary: £25000 - £35000 per annum + Excellent Benefits
Posted: 3 days ago
City of London
Interquest - IQ ESM
Salary: £25000 - £35000 per annum
Posted: 5 days ago
City, London
Burns Sheehan
Salary: £30000 - £33000 per day + benefits
Posted: 5 days ago
City, London
Burns Sheehan
Salary: £30000 - £35000 per annum + Bonus + Benefits
Posted: 6 days ago
City of London
Interquest - ITQ Financial - Tunbridge Wells
Salary: £20000 - £24000 per annum + benefits
Posted: 11 days ago
City, London
Bell Integration
Posted: 12 days ago
City of London
Interquest - IQ ESM
Salary: £30000 - £35000 per annum
Posted: 16 days ago
City of London
Bluefire Consulting
Salary: £22000 per annum + Excellent Benefits
Posted: 18 days ago