The statistics below represent IT jobs advertised across the City of London region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 May 2016 with a comparison to same period over 2 years.

3 months to
30 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 214 241 286
Rank change year-on-year
+27 +45
Permanent jobs requiring a Service Desk Analyst 46 71 80
As % of all permanent IT jobs located in the City of London 0.71% 0.70% 0.61%
As % of the Job Titles category 0.74% 0.74% 0.65%
Number of salaries quoted 42 68 78
Median salary £26,500 £28,500 £27,500
Median salary % change year-on-year
-7.01% +3.63%
90% offered a salary of more than £22,500 £21,500 £20,000
10% offered a salary of more than £31,500 £39,000 £35,000
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
6225 9595 12374
As % of all permanent IT jobs located in the City of London 95.71% 94.84% 94.80%
Number of salaries quoted 5693 8197 10469
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £35,000 £32,500 £32,500
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Salary Trend in the City of London

Service Desk Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 30 May 2016.

Service Desk Analyst Salary Histogram in the City of London

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 30 May 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Service Desk Analyst in the job title.

1 77 (73.33%) Windows
1 77 (73.33%) Active Directory
2 65 (61.90%) Microsoft
3 60 (57.14%) ITIL
4 48 (45.71%) MS Office
5 39 (37.14%) Finance
6 38 (36.19%) Windows 7
7 36 (34.29%) Citrix
7 36 (34.29%) Blackberry
8 34 (32.38%) MS Excel
9 25 (23.81%) MS Exchange
10 24 (22.86%) Blackberry Enterprise Server
11 23 (21.90%) Exchange Server 2010
12 21 (20.00%) SLA
13 18 (17.14%) Microsoft Certification
13 18 (17.14%) Video Conferencing
14 17 (16.19%) Banking
15 16 (15.24%) Windows Server
16 15 (14.29%) VPN
17 14 (13.33%) Bloomberg
17 14 (13.33%) SCCM
18 13 (12.38%) iPhone
18 13 (12.38%) Financial Institution
18 13 (12.38%) MCP
19 12 (11.43%) Change Management
19 12 (11.43%) Service Management
20 11 (10.48%) Hedge funds
20 11 (10.48%) Windows Server 2008
20 11 (10.48%) Office Communications Server
21 10 (9.52%) Legal

Service Desk Analyst Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (23.81%) MS Exchange
2 24 (22.86%) Blackberry Enterprise Server
3 23 (21.90%) Exchange Server 2010
4 11 (10.48%) Office Communications Server
5 9 (8.57%) Exchange Server 2013
6 7 (6.67%) Exchange Server 2007
7 1 (0.95%) Skype for Business
Applications
1 48 (45.71%) MS Office
2 34 (32.38%) MS Excel
3 5 (4.76%) MS PowerPoint
Business Applications
1 1 (0.95%) Dynamics CRM
1 1 (0.95%) Eikon
Cloud Services
1 6 (5.71%) Office 365
2 1 (0.95%) SaaS
Communications & Networking
1 15 (14.29%) VPN
2 10 (9.52%) LAN
2 10 (9.52%) TCP/IP
3 9 (8.57%) DHCP
3 9 (8.57%) DNS
4 8 (7.62%) WAN
5 6 (5.71%) Internet
6 3 (2.86%) IP Telephony
6 3 (2.86%) VoIP
7 2 (1.90%) Intranet
8 1 (0.95%) Skype
8 1 (0.95%) Wi-Fi
General
1 39 (37.14%) Finance
2 17 (16.19%) Banking
3 13 (12.38%) Financial Institution
4 10 (9.52%) Legal
5 9 (8.57%) Law
6 5 (4.76%) Telecoms
7 4 (3.81%) Investment Banking
7 4 (3.81%) Retail
8 3 (2.86%) German Language
8 3 (2.86%) Italian Language
8 3 (2.86%) Japanese Language
9 1 (0.95%) Back Office
9 1 (0.95%) French Language
9 1 (0.95%) Manufacturing
Miscellaneous
1 36 (34.29%) Blackberry
2 18 (17.14%) Video Conferencing
3 13 (12.38%) iPhone
4 11 (10.48%) Hedge funds
5 9 (8.57%) iPad
6 7 (6.67%) Management Information System
7 5 (4.76%) Analytical Skills
8 3 (2.86%) Fat Client
8 3 (2.86%) Thin Client
9 2 (1.90%) Mathematics
10 1 (0.95%) BYOD
10 1 (0.95%) Enterprise Storage
10 1 (0.95%) Smartphone
10 1 (0.95%) Statistics
Operating Systems
1 77 (73.33%) Windows
2 38 (36.19%) Windows 7
3 16 (15.24%) Windows Server
4 11 (10.48%) Windows Server 2008
5 8 (7.62%) Windows XP
6 7 (6.67%) Windows 8
7 5 (4.76%) Android
7 5 (4.76%) Windows Server 2003
8 4 (3.81%) Windows Mobile
8 4 (3.81%) Windows Server 2012
9 3 (2.86%) Mac OS X
10 2 (1.90%) Unix
10 2 (1.90%) Windows 10
11 1 (0.95%) Windows Vista
Processes & Methodologies
1 60 (57.14%) ITIL
2 12 (11.43%) Change Management
2 12 (11.43%) Service Management
3 9 (8.57%) Incident Management
3 9 (8.57%) ITIL V3
4 8 (7.62%) Service Delivery
5 6 (5.71%) Problem Management
6 5 (4.76%) Asset Management
6 5 (4.76%) Disaster Recovery
6 5 (4.76%) Document Management
6 5 (4.76%) Mentoring
6 5 (4.76%) Wealth Management
7 4 (3.81%) BCP
7 4 (3.81%) Information Security
8 3 (2.86%) Change Control
8 3 (2.86%) CRM
9 2 (1.90%) Continuous Improvement
9 2 (1.90%) SEO
9 2 (1.90%) Software Deployment
9 2 (1.90%) Software License Management
Programming Languages
1 5 (4.76%) C
2 4 (3.81%) SQL
3 1 (0.95%) Java
3 1 (0.95%) Shell Script
Qualifications
1 18 (17.14%) Microsoft Certification
2 13 (12.38%) MCP
3 10 (9.52%) MCSE
4 9 (8.57%) CCNA
4 9 (8.57%) Cisco Certification
4 9 (8.57%) ITIL Certification
5 7 (6.67%) MCSA
6 6 (5.71%) MCITP
7 5 (4.76%) Degree
8 4 (3.81%) Citrix Certification
8 4 (3.81%) MCDST
9 1 (0.95%) CCNP
9 1 (0.95%) MCTS
9 1 (0.95%) Security Cleared
9 1 (0.95%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 21 (20.00%) SLA
2 6 (5.71%) QA
System Software
1 77 (73.33%) Active Directory
2 9 (8.57%) VMware Infrastructure
3 2 (1.90%) Hyper-V
4 1 (0.95%) BitLocker
4 1 (0.95%) XenApp
4 1 (0.95%) XenDesktop
Systems Management
1 14 (13.33%) SCCM
2 4 (3.81%) Norton AntiVirus
3 3 (2.86%) SCOM
4 1 (0.95%) DameWare
4 1 (0.95%) MAILsweeper
4 1 (0.95%) Systems Management Server (SMS)
Vendors
1 65 (61.90%) Microsoft
2 36 (34.29%) Citrix
3 14 (13.33%) Bloomberg
4 9 (8.57%) VMware
5 7 (6.67%) Remedy
5 7 (6.67%) ServiceNow
6 5 (4.76%) iManage
7 4 (3.81%) Cisco
7 4 (3.81%) Intel Security
7 4 (3.81%) Symantec
8 3 (2.86%) FactSet
8 3 (2.86%) Reuters
9 2 (1.90%) Apple
9 2 (1.90%) Dell
9 2 (1.90%) Mitel
10 1 (0.95%) Altiris
10 1 (0.95%) AppSense
10 1 (0.95%) Fidessa
10 1 (0.95%) Google
10 1 (0.95%) HP
City, London
Plan-net
Salary: Unspecified Market rate
Posted: 2 days ago
City of London
IQ Telecom
Salary: £30000 - £35000 per annum + bonus
Posted: 10 days ago