The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 248 260 290
Rank change year-on-year
+12 +30
Permanent jobs requiring a Service Desk Analyst 59 82 44
As % of all permanent IT jobs located in the City of London 0.57% 0.67% 0.37%
As % of the Job Titles category 0.61% 0.72% 0.40%
Number of salaries quoted 54 76 38
Average salary £30,750 £27,000 £28,500
Average salary % change year-on-year
+13.88% -5.26%
90% offered a salary of more than £23,500 £22,000 £22,500
10% offered a salary of more than £35,000 £35,000 £43,250
UK excluding London average salary £22,000 £21,675 £20,500
% change year-on-year
+1.49% +5.73%
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9597 11355 11139
As % of all permanent IT jobs located in the City of London 92.75% 92.39% 93.42%
Number of salaries quoted 8262 9517 9791
Average salary £55,000 £52,500 £54,000
Average salary % change year-on-year
+4.76% -2.77%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £80,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Salary Trend in the City of London

Service Desk Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 4 August 2015.

Service Desk Analyst Salary Histogram in the City of London

Service Desk Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 4 August 2015, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 92 (69.70%) Windows
2 73 (55.30%) MS Office
3 71 (53.79%) Microsoft
4 67 (50.76%) Active Directory
5 51 (38.64%) ITIL
5 51 (38.64%) Finance
6 49 (37.12%) Windows 7
7 48 (36.36%) MS Excel
8 42 (31.82%) Citrix
9 36 (27.27%) MS Exchange
10 32 (24.24%) SLA
11 31 (23.48%) Windows XP
12 23 (17.42%) VMware
13 21 (15.91%) Banking
13 21 (15.91%) Blackberry
14 20 (15.15%) Reuters
14 20 (15.15%) Bloomberg
15 19 (14.39%) Blackberry Enterprise Server
15 19 (14.39%) Windows Server 2008
16 16 (12.12%) Cisco
17 15 (11.36%) Management Information System
18 14 (10.61%) Law
18 14 (10.61%) WAN
18 14 (10.61%) LAN
18 14 (10.61%) Microsoft Certification
19 13 (9.85%) VPN
19 13 (9.85%) Legal
19 13 (9.85%) Degree
19 13 (9.85%) Exchange Server 2010
20 12 (9.09%) SCCM

Service Desk Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 4 August 2015, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 36 (27.27%) MS Exchange
2 19 (14.39%) Blackberry Enterprise Server
3 13 (9.85%) Exchange Server 2010
4 6 (4.55%) SharePoint
4 6 (4.55%) Exchange Server 2007
5 5 (3.79%) Lync
5 5 (3.79%) Exchange Server 2003
5 5 (3.79%) Exchange Server 2013
6 2 (1.52%) WorkSite
7 1 (0.76%) IIS
Applications
1 73 (55.30%) MS Office
2 48 (36.36%) MS Excel
3 2 (1.52%) MS Visio
3 2 (1.52%) MS PowerPoint
4 1 (0.76%) Adobe Creative Suite
Business Applications
1 3 (2.27%) Eikon
2 1 (0.76%) assyst
2 1 (0.76%) Dynamics CRM
2 1 (0.76%) SAP CCM
2 1 (0.76%) SAP ERP
Cloud Services
1 1 (0.76%) Office 365
Communications & Networking
1 14 (10.61%) LAN
1 14 (10.61%) WAN
2 13 (9.85%) VPN
3 12 (9.09%) Internet
4 9 (6.82%) IP Telephony
5 5 (3.79%) Firewall
6 4 (3.03%) TCP/IP
7 3 (2.27%) VoIP
8 2 (1.52%) DHCP
8 2 (1.52%) 3G
8 2 (1.52%) Wireless
8 2 (1.52%) SAN
8 2 (1.52%) Cisco IOS
8 2 (1.52%) Network Security
9 1 (0.76%) Intranet
9 1 (0.76%) Extranet
9 1 (0.76%) DNS
9 1 (0.76%) ADSL
9 1 (0.76%) Broadband
Database & Business Intelligence
1 3 (2.27%) SQL Server
1 3 (2.27%) SQL Server 2008
2 2 (1.52%) SQL Server 2000
2 2 (1.52%) SQL Server 2005
3 1 (0.76%) SQL Server 2012
General
1 51 (38.64%) Finance
2 21 (15.91%) Banking
3 14 (10.61%) Law
4 13 (9.85%) Legal
5 5 (3.79%) Investment Banking
6 2 (1.52%) Financial Institution
6 2 (1.52%) Manufacturing
6 2 (1.52%) Telecoms
7 1 (0.76%) Front Office
Libraries, Frameworks & Software Standards
1 1 (0.76%) HTML
1 1 (0.76%) .NET
Miscellaneous
1 21 (15.91%) Blackberry
2 15 (11.36%) Management Information System
3 11 (8.33%) Hedge funds
4 10 (7.58%) Mathematics
5 9 (6.82%) CMDB
6 6 (4.55%) Fat Client
6 6 (4.55%) Thin Client
7 5 (3.79%) Computer Science
8 4 (3.03%) iPhone
9 3 (2.27%) Analytical Skills
9 3 (2.27%) Handset
10 2 (1.52%) PDA
10 2 (1.52%) Data Centre
11 1 (0.76%) Video Conferencing
11 1 (0.76%) Statistics
11 1 (0.76%) NHS
11 1 (0.76%) Smartphone
Operating Systems
1 92 (69.70%) Windows
2 49 (37.12%) Windows 7
3 31 (23.48%) Windows XP
4 19 (14.39%) Windows Server 2008
5 7 (5.30%) Windows Server 2003
6 6 (4.55%) Android
7 5 (3.79%) Windows Vista
8 4 (3.03%) Windows Mobile
9 3 (2.27%) Windows 8
10 2 (1.52%) Windows Server 2012
11 1 (0.76%) Mac OS
11 1 (0.76%) Mac OS X
11 1 (0.76%) Linux
11 1 (0.76%) Windows 2000
Processes & Methodologies
1 51 (38.64%) ITIL
2 12 (9.09%) Problem Management
3 10 (7.58%) Service Management
4 9 (6.82%) Incident Management
5 6 (4.55%) ITSM
6 5 (3.79%) Asset Management
7 4 (3.03%) BCP
7 4 (3.03%) Disaster Recovery
7 4 (3.03%) PRINCE2
7 4 (3.03%) Low Latency
7 4 (3.03%) Information Security
8 3 (2.27%) Mentoring
8 3 (2.27%) Investment Management
8 3 (2.27%) Root Cause Analysis
9 2 (1.52%) Software Asset Management
9 2 (1.52%) CRM
9 2 (1.52%) Service Delivery
9 2 (1.52%) Systems Analysis
10 1 (0.76%) Workflow
10 1 (0.76%) Migration
Programming Languages
1 1 (0.76%) Java
1 1 (0.76%) SQL
Qualifications
1 14 (10.61%) Microsoft Certification
2 13 (9.85%) Degree
3 11 (8.33%) MCSE
4 9 (6.82%) MCP
4 9 (6.82%) MOS
5 7 (5.30%) Cisco Certification
5 7 (5.30%) CCNA
6 6 (4.55%) MCSA
6 6 (4.55%) ITIL Certification
6 6 (4.55%) MCITP
7 4 (3.03%) MCTS
8 3 (2.27%) A+ Certification
9 2 (1.52%) Security Cleared
9 2 (1.52%) CCIE
9 2 (1.52%) CCNP
9 2 (1.52%) CCA
9 2 (1.52%) Citrix Certification
9 2 (1.52%) HND
Quality Assurance & Compliance
1 32 (24.24%) SLA
2 2 (1.52%) QA
System Software
1 67 (50.76%) Active Directory
2 10 (7.58%) XenApp
3 8 (6.06%) VMware Infrastructure
4 2 (1.52%) XenServer
4 2 (1.52%) XenDesktop
4 2 (1.52%) VMware ESX
5 1 (0.76%) Microsoft Virtual Server
5 1 (0.76%) Citrix Presentation Server
5 1 (0.76%) ISA Server
5 1 (0.76%) Forefront TMG
5 1 (0.76%) Hyper-V
Systems Management
1 12 (9.09%) SCCM
2 2 (1.52%) ITRS Geneos
2 2 (1.52%) Backup Exec
2 2 (1.52%) McAfee ePO
3 1 (0.76%) Windows Intune
3 1 (0.76%) Symantec Enterprise Vault
3 1 (0.76%) CA Spectrum
3 1 (0.76%) WSUS
3 1 (0.76%) Nagios
3 1 (0.76%) Norton AntiVirus
3 1 (0.76%) NetBackup
3 1 (0.76%) SCOM
Vendors
1 71 (53.79%) Microsoft
2 42 (31.82%) Citrix
3 23 (17.42%) VMware
4 20 (15.15%) Reuters
4 20 (15.15%) Bloomberg
5 16 (12.12%) Cisco
6 7 (5.30%) McAfee
7 5 (3.79%) ServiceNow
7 5 (3.79%) Fidessa
8 4 (3.03%) CheckPoint
9 3 (2.27%) AppSense
9 3 (2.27%) Mitel
10 2 (1.52%) Altiris
10 2 (1.52%) FrontRange
10 2 (1.52%) SolarWinds
10 2 (1.52%) MobileIron
10 2 (1.52%) HP
10 2 (1.52%) Apple
10 2 (1.52%) Symantec
10 2 (1.52%) Avaya
City, London
Pioneer Search
Salary: £24000 - £27000 per annum + Bonus + Benefits
Posted: 21 hours ago
City, London
Dupen Recruitment Services
Salary: £26000 - £28000 per annum + neg.+ range of benefits
Posted: 5 days ago