The statistics below represent IT jobs advertised across the City of London region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 September 2016 with a comparison to same period over 2 years.

3 months to
26 Sep 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 181 234 236
Rank change year-on-year
+53 +2
Permanent jobs requiring a Service Desk Analyst 57 58 90
As % of all permanent IT jobs located in the City of London 0.95% 0.67% 0.79%
As % of the Job Titles category 0.99% 0.70% 0.83%
Number of salaries quoted 52 50 81
Median salary £30,000 £28,000 £27,000
Median salary % change year-on-year
+7.14% +3.70%
90% offered a salary of more than £26,025 £23,500 £22,500
10% offered a salary of more than £35,000 £32,500 £35,000
UK excluding London median salary £22,500 £21,500 £21,500
% change year-on-year
+4.65% -
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
5779 8245 10893
As % of all permanent IT jobs located in the City of London 96.03% 95.59% 95.60%
Number of salaries quoted 5280 7146 9155
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £35,000 £31,500 £32,500
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Service Desk Analyst
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Salary Trend in the City of London

Service Desk Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 26 September 2016.

Service Desk Analyst Salary Histogram in the City of London

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 26 September 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Service Desk Analyst in the job title.

1 75 (80.65%) Windows
2 64 (68.82%) Active Directory
3 61 (65.59%) ITIL
4 54 (58.06%) Microsoft
5 50 (53.76%) Citrix
6 49 (52.69%) MS Office
7 38 (40.86%) Windows 7
8 29 (31.18%) MS Excel
9 26 (27.96%) MS Exchange
10 22 (23.66%) Finance
10 22 (23.66%) Law
11 19 (20.43%) Legal
11 19 (20.43%) Microsoft Certification
11 19 (20.43%) SLA
12 17 (18.28%) Incident Management
13 16 (17.20%) Cisco
13 16 (17.20%) TCP/IP
13 16 (17.20%) Blackberry
14 15 (16.13%) MCSE
15 14 (15.05%) MCP
15 14 (15.05%) DNS
15 14 (15.05%) Service Management
15 14 (15.05%) SCCM
15 14 (15.05%) Exchange Server 2010
16 13 (13.98%) iPhone
17 12 (12.90%) DHCP
17 12 (12.90%) LAN
17 12 (12.90%) Office 365
17 12 (12.90%) iManage
18 11 (11.83%) Windows Server

Service Desk Analyst Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (27.96%) MS Exchange
2 14 (15.05%) Exchange Server 2010
3 10 (10.75%) Blackberry Enterprise Server
4 6 (6.45%) Exchange Server 2013
5 5 (5.38%) SharePoint
5 5 (5.38%) Skype for Business
6 4 (4.30%) Exchange Server 2007
7 2 (2.15%) Exchange Server 2003
Applications
1 49 (52.69%) MS Office
2 29 (31.18%) MS Excel
3 7 (7.53%) MS PowerPoint
Business Applications
1 1 (1.08%) Eikon
Cloud Services
1 12 (12.90%) Office 365
2 1 (1.08%) SaaS
Communications & Networking
1 16 (17.20%) TCP/IP
2 14 (15.05%) DNS
3 12 (12.90%) DHCP
3 12 (12.90%) LAN
4 11 (11.83%) WAN
5 7 (7.53%) VPN
6 5 (5.38%) IP Telephony
7 4 (4.30%) Internet
7 4 (4.30%) Network Security
7 4 (4.30%) VoIP
8 1 (1.08%) Softphone
8 1 (1.08%) Wi-Fi
General
1 22 (23.66%) Finance
1 22 (23.66%) Law
2 19 (20.43%) Legal
3 6 (6.45%) Banking
4 4 (4.30%) Publishing
5 2 (2.15%) French Language
6 1 (1.08%) Back Office
6 1 (1.08%) Electronics
6 1 (1.08%) German Language
6 1 (1.08%) Italian Language
6 1 (1.08%) Manufacturing
6 1 (1.08%) Retail
6 1 (1.08%) Telecoms
Miscellaneous
1 16 (17.20%) Blackberry
2 13 (13.98%) iPhone
3 9 (9.68%) Client/Server
3 9 (9.68%) iPad
4 6 (6.45%) Management Information System
5 4 (4.30%) Fintech
5 4 (4.30%) Mathematics
5 4 (4.30%) Smartphone
6 3 (3.23%) Analytical Skills
6 3 (3.23%) Fat Client
6 3 (3.23%) Mobile Banking
6 3 (3.23%) Thin Client
7 2 (2.15%) Handset
8 1 (1.08%) Computer Science
8 1 (1.08%) Digital Media
8 1 (1.08%) Enterprise Storage
8 1 (1.08%) Statistics
8 1 (1.08%) Video Conferencing
Operating Systems
1 75 (80.65%) Windows
2 38 (40.86%) Windows 7
3 11 (11.83%) Windows Server
4 8 (8.60%) Windows Server 2008
5 7 (7.53%) Windows XP
6 6 (6.45%) Windows 8
7 5 (5.38%) Windows Server 2012
8 4 (4.30%) Android
8 4 (4.30%) Mac OS X
8 4 (4.30%) Windows 10
8 4 (4.30%) Windows Mobile
9 3 (3.23%) Windows Server 2003
9 3 (3.23%) Windows Vista
10 1 (1.08%) Mac OS
10 1 (1.08%) Unix
Processes & Methodologies
1 61 (65.59%) ITIL
2 17 (18.28%) Incident Management
3 14 (15.05%) Service Management
4 10 (10.75%) Document Management
5 8 (8.60%) ITIL V3
5 8 (8.60%) Service Delivery
6 7 (7.53%) Problem Management
7 5 (5.38%) Information Security
7 5 (5.38%) ITSM
8 4 (4.30%) BCP
8 4 (4.30%) Change Control
8 4 (4.30%) Disaster Recovery
8 4 (4.30%) Mentoring
9 3 (3.23%) CRM
9 3 (3.23%) Workflow
10 2 (2.15%) Asset Management
10 2 (2.15%) Change Management
10 2 (2.15%) Root Cause Analysis
11 1 (1.08%) Software Deployment
11 1 (1.08%) Software License Management
Programming Languages
1 4 (4.30%) C
2 1 (1.08%) PowerShell
Qualifications
1 19 (20.43%) Microsoft Certification
2 15 (16.13%) MCSE
3 14 (15.05%) MCP
4 6 (6.45%) ITIL Certification
4 6 (6.45%) MCITP
4 6 (6.45%) MOS
5 5 (5.38%) MCSA
6 4 (4.30%) CCNA
6 4 (4.30%) Cisco Certification
6 4 (4.30%) MCDST
6 4 (4.30%) MCTS
7 3 (3.23%) Degree
8 1 (1.08%) CCNP
8 1 (1.08%) HNC
8 1 (1.08%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 19 (20.43%) SLA
System Software
1 64 (68.82%) Active Directory
2 7 (7.53%) VMware Infrastructure
3 4 (4.30%) Hyper-V
4 1 (1.08%) BitLocker
4 1 (1.08%) Microsoft App-V
4 1 (1.08%) Virtual Machines
4 1 (1.08%) XenDesktop
Systems Management
1 14 (15.05%) SCCM
2 8 (8.60%) SCOM
2 8 (8.60%) WSUS
3 4 (4.30%) Backup Exec
3 4 (4.30%) CA Spectrum
3 4 (4.30%) Nagios
3 4 (4.30%) NetBackup
3 4 (4.30%) Norton AntiVirus
4 1 (1.08%) Casper Suite
Vendors
1 54 (58.06%) Microsoft
2 50 (53.76%) Citrix
3 16 (17.20%) Cisco
4 12 (12.90%) iManage
5 10 (10.75%) VMware
6 8 (8.60%) Google
7 5 (5.38%) Apple
8 4 (4.30%) BT
8 4 (4.30%) CA
8 4 (4.30%) CheckPoint
8 4 (4.30%) Intel Security
8 4 (4.30%) Symantec
9 3 (3.23%) Bloomberg
9 3 (3.23%) Reuters
10 2 (2.15%) Remedy
11 1 (1.08%) Adobe
11 1 (1.08%) FactSet
11 1 (1.08%) Juniper
11 1 (1.08%) Mitel
11 1 (1.08%) SonicWALL
City, London
Ashdown IT
Salary: £29000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 2 days ago
City, London
Harvey Nash plc
Salary: £20000 - £25000 per annum + bonus & benefits
Posted: 3 days ago
City, London
Leigh Day
Salary: Competitive
Posted: 4 days ago