The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 193 242 247
Rank change year-on-year
+49 +5
Permanent jobs requiring a Service Desk Analyst 66 76 74
As % of all permanent IT jobs located in the City of London 0.99% 0.73% 0.72%
As % of the Job Titles category 1.04% 0.77% 0.76%
Number of salaries quoted 45 57 70
Average salary £30,500 £28,000 £27,500
Average salary % change year-on-year
+8.92% +1.81%
90% offered a salary of more than £22,500 £22,000 £23,400
10% offered a salary of more than £34,000 £33,500 £35,000
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
6363 9927 9741
As % of all permanent IT jobs located in the City of London 95.01% 95.42% 94.56%
Number of salaries quoted 5733 8625 8309
Average salary £57,500 £54,500 £55,000
Average salary % change year-on-year
+5.50% -0.90%
90% offered a salary of more than £35,000 £33,000 £32,500
10% offered a salary of more than £85,000 £80,000 £77,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Salary Trend in the City of London

Service Desk Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 8 February 2016.

Service Desk Analyst Salary Histogram in the City of London

Service Desk Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 8 February 2016, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 88 (73.95%) Windows
2 78 (65.55%) Active Directory
3 69 (57.98%) Microsoft
4 58 (48.74%) ITIL
5 55 (46.22%) MS Office
6 44 (36.97%) Windows 7
7 42 (35.29%) Citrix
8 38 (31.93%) Blackberry
9 35 (29.41%) Blackberry Enterprise Server
10 33 (27.73%) MS Excel
11 32 (26.89%) Finance
12 26 (21.85%) SLA
13 24 (20.17%) Windows Server
14 23 (19.33%) MS Exchange
14 23 (19.33%) Banking
15 20 (16.81%) Video Conferencing
16 16 (13.45%) VPN
17 15 (12.61%) Microsoft Certification
17 15 (12.61%) ITIL Certification
17 15 (12.61%) Service Management
17 15 (12.61%) ServiceNow
18 13 (10.92%) Windows 8
18 13 (10.92%) Exchange Server 2010
18 13 (10.92%) SCCM
19 12 (10.08%) QA
20 11 (9.24%) Incident Management
20 11 (9.24%) VMware Infrastructure
20 11 (9.24%) Windows Server 2008
20 11 (9.24%) VMware
20 11 (9.24%) Bloomberg

Service Desk Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 8 February 2016, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (29.41%) Blackberry Enterprise Server
2 23 (19.33%) MS Exchange
3 13 (10.92%) Exchange Server 2010
4 9 (7.56%) Exchange Server 2007
5 8 (6.72%) Office Communications Server
6 4 (3.36%) Skype for Business
7 3 (2.52%) IBM Notes
7 3 (2.52%) SharePoint
8 2 (1.68%) Exchange Server 2013
8 2 (1.68%) SharePoint 2010
Applications
1 55 (46.22%) MS Office
2 33 (27.73%) MS Excel
3 1 (0.84%) MS PowerPoint
3 1 (0.84%) MS Visio
Business Applications
1 2 (1.68%) assyst
2 1 (0.84%) Dynamics CRM
2 1 (0.84%) Remedy ITSM
Cloud Services
1 5 (4.20%) Office 365
Communications & Networking
1 16 (13.45%) VPN
2 10 (8.40%) TCP/IP
3 7 (5.88%) DNS
4 6 (5.04%) DHCP
4 6 (5.04%) Internet
4 6 (5.04%) VoIP
5 5 (4.20%) IP Telephony
6 4 (3.36%) LAN
7 3 (2.52%) Intranet
8 2 (1.68%) Skype
8 2 (1.68%) WAN
8 2 (1.68%) Wireless
9 1 (0.84%) Cisco IOS
9 1 (0.84%) Cisco IPT
9 1 (0.84%) HSRP
9 1 (0.84%) MPLS
9 1 (0.84%) OSPF
9 1 (0.84%) Remote Desktop
9 1 (0.84%) RIP
9 1 (0.84%) Wi-Fi
Database & Business Intelligence
1 1 (0.84%) SQL Server Reporting Services
General
1 32 (26.89%) Finance
2 23 (19.33%) Banking
3 10 (8.40%) Financial Institution
3 10 (8.40%) Law
4 9 (7.56%) Legal
5 7 (5.88%) Investment Banking
6 3 (2.52%) Back Office
6 3 (2.52%) Japanese Language
6 3 (2.52%) Telecoms
7 2 (1.68%) Billing
7 2 (1.68%) French Language
8 1 (0.84%) Front Office
8 1 (0.84%) Retail
Miscellaneous
1 38 (31.93%) Blackberry
2 20 (16.81%) Video Conferencing
3 10 (8.40%) iPad
3 10 (8.40%) iPhone
4 9 (7.56%) Hedge funds
5 8 (6.72%) Analytical Skills
6 4 (3.36%) Fat Client
6 4 (3.36%) Handset
6 4 (3.36%) Thin Client
7 1 (0.84%) BYOD
7 1 (0.84%) CMDB
7 1 (0.84%) Contract for Difference
7 1 (0.84%) Foreign Exchange (FX)
7 1 (0.84%) Mainframe
7 1 (0.84%) Statistics
Operating Systems
1 88 (73.95%) Windows
2 44 (36.97%) Windows 7
3 24 (20.17%) Windows Server
4 13 (10.92%) Windows 8
5 11 (9.24%) Windows Server 2008
6 5 (4.20%) Windows Server 2003
7 4 (3.36%) Android
7 4 (3.36%) Windows XP
8 2 (1.68%) Windows Server 2012
8 2 (1.68%) Windows Vista
9 1 (0.84%) Linux
9 1 (0.84%) Unix
9 1 (0.84%) Windows 10
Processes & Methodologies
1 58 (48.74%) ITIL
2 15 (12.61%) Service Management
3 11 (9.24%) Incident Management
4 10 (8.40%) Change Management
5 8 (6.72%) Problem Management
5 8 (6.72%) Wealth Management
6 7 (5.88%) ITIL V3
7 6 (5.04%) ITSM
7 6 (5.04%) Software Deployment
8 5 (4.20%) E-Commerce
8 5 (4.20%) Security Patching
9 3 (2.52%) Mentoring
9 3 (2.52%) Release Management
10 2 (1.68%) Document Management
10 2 (1.68%) Patch Management
10 2 (1.68%) Practice Management
11 1 (0.84%) Asset Management
11 1 (0.84%) Disaster Recovery
11 1 (0.84%) SEO
11 1 (0.84%) Stakeholder Management
Programming Languages
1 10 (8.40%) SQL
2 1 (0.84%) Java
2 1 (0.84%) PowerShell
2 1 (0.84%) Shell Script
Qualifications
1 15 (12.61%) ITIL Certification
1 15 (12.61%) Microsoft Certification
2 8 (6.72%) Degree
3 7 (5.88%) Citrix Certification
3 7 (5.88%) MCDST
4 5 (4.20%) CCNA
4 5 (4.20%) Cisco Certification
4 5 (4.20%) MCP
4 5 (4.20%) MCSA
4 5 (4.20%) MCSE
5 4 (3.36%) MCITP
6 2 (1.68%) Security Cleared
7 1 (0.84%) HND
7 1 (0.84%) MCTS
7 1 (0.84%) NVQ Level 3
7 1 (0.84%) NVQ Level 4
7 1 (0.84%) SC Cleared
Quality Assurance & Compliance
1 26 (21.85%) SLA
2 12 (10.08%) QA
System Software
1 78 (65.55%) Active Directory
2 11 (9.24%) VMware Infrastructure
3 6 (5.04%) XenApp
4 2 (1.68%) XenDesktop
5 1 (0.84%) Microsoft App-V
Systems Management
1 13 (10.92%) SCCM
2 7 (5.88%) Norton AntiVirus
3 2 (1.68%) DameWare
3 2 (1.68%) Systems Management Server (SMS)
4 1 (0.84%) MAILsweeper
4 1 (0.84%) Netcool
4 1 (0.84%) SCSM
Vendors
1 69 (57.98%) Microsoft
2 42 (35.29%) Citrix
3 15 (12.61%) ServiceNow
4 11 (9.24%) Bloomberg
4 11 (9.24%) VMware
5 10 (8.40%) Remedy
6 9 (7.56%) Cisco
7 7 (5.88%) Intel Security
7 7 (5.88%) Symantec
8 5 (4.20%) Apple
9 4 (3.36%) Altiris
9 4 (3.36%) Dell
10 3 (2.52%) FrontRange
10 3 (2.52%) HP
10 3 (2.52%) Lotus
10 3 (2.52%) MobileIron
10 3 (2.52%) Reuters
11 2 (1.68%) FactSet
11 2 (1.68%) Fidessa
11 2 (1.68%) iManage
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