Service Desk Analyst Jobs in the City of London
 
Demand Trend Salary Trend Salary Histogram Related Skills

The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Location
 3 months to
23 May 2013		 Same period 2012 Same period 2011
Service Desk Analyst
Rank 260 278 297
Rank change year-on-year
+18 +19
Permanent jobs requiring a Service Desk Analyst 60 50 30
As % of all permanent IT jobs located in the City of London 0.517% 0.383% 0.192%
As % of the Job Titles category 0.557% 0.411% 0.205%
Number of salaries quoted 48 48 29
Average salary £25,250 £23,500 £23,000
Average salary % change year-on-year
+7.44% +2.17%
90% offered a salary of more than £22,500 £21,000 £21,000
10% offered a salary of more than £30,500 £32,650 £38,000
UK excluding London average salary £21,000 £21,500 £21,000
% change year-on-year
-2.32% +2.38%
All Job Titles
City of London
Permanent IT job ads with a match in the
Job Titles category		 10773 12165 14632
As % of all permanent IT jobs located in the City of London 92.88% 93.10% 93.66%
Number of salaries quoted 9280 11060 13186
Average salary £52,500 £52,500 £55,000
Average salary % change year-on-year
- -4.54%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £85,000 £80,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Service Desk Analyst
London

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst across the City of London region as a proportion of the total demand within the Job Titles category.

City of London Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the City of London region.

City of London Service Desk Analyst Salary Trend

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 23 May 2013.

City of London Service Desk Analyst Salary Histogram

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 80 (67.23%) Windows
2 70 (58.82%) Active Directory
3 67 (56.30%) ITIL
4 60 (50.42%) Microsoft
5 54 (45.38%) MS Office
5 54 (45.38%) Windows XP
6 39 (32.77%) MS Excel
7 38 (31.93%) Citrix
8 32 (26.89%) Blackberry
8 32 (26.89%) Windows 7
9 31 (26.05%) Finance
10 21 (17.65%) MS Exchange
11 18 (15.13%) Degree
12 17 (14.29%) Internet
12 17 (14.29%) ITIL Certification
12 17 (14.29%) SLA
13 16 (13.45%) Blackberry Enterprise Server
13 16 (13.45%) Banking
14 15 (12.61%) TCP/IP
15 14 (11.76%) Microsoft Certification
16 11 (9.244%) Incident Management
16 11 (9.244%) DNS
16 11 (9.244%) E-Commerce
16 11 (9.244%) Root Cause Analysis
17 10 (8.403%) Exchange Server 2007
17 10 (8.403%) Mac OS X
17 10 (8.403%) Windows Vista
17 10 (8.403%) Law
18 9 (7.563%) VMware
18 9 (7.563%) Reuters

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 9 (7.563%) HTML
2 8 (6.723%) CSS
3 4 (3.361%) Web Services
3 4 (3.361%) XML
4 3 (2.521%) COM
Application Platforms
1 21 (17.65%) MS Exchange
2 16 (13.45%) Blackberry Enterprise Server
3 10 (8.403%) Exchange Server 2007
4 8 (6.723%) Lotus Notes
5 7 (5.882%) Exchange Server 2010
6 5 (4.202%) Exchange Server 2003
7 2 (1.681%) WorkSite
Applications
1 54 (45.38%) MS Office
2 39 (32.77%) MS Excel
3 8 (6.723%) MS PowerPoint
Business Applications
1 1 (0.840%) SAP ERP
1 1 (0.840%) Dynamics CRM
Communications & Networking
1 17 (14.29%) Internet
2 15 (12.61%) TCP/IP
3 11 (9.244%) DNS
4 9 (7.563%) LAN
5 7 (5.882%) Network Security
6 6 (5.042%) IP Telephony
7 4 (3.361%) VPN
7 4 (3.361%) VoIP
7 4 (3.361%) WAN
8 3 (2.521%) DHCP
8 3 (2.521%) Ethernet
9 2 (1.681%) HTTP
General
1 31 (26.05%) Finance
2 16 (13.45%) Banking
3 10 (8.403%) Law
4 8 (6.723%) Legal
5 6 (5.042%) Investment Banking
6 5 (4.202%) Advertising
6 5 (4.202%) Telecoms
7 3 (2.521%) Electronics
7 3 (2.521%) German Language
8 2 (1.681%) French Language
8 2 (1.681%) Financial Institution
9 1 (0.840%) Back Office
9 1 (0.840%) Games
9 1 (0.840%) Dutch Language
9 1 (0.840%) Italian Language
9 1 (0.840%) Polish Language
9 1 (0.840%) Spanish Language
9 1 (0.840%) Private Banking
Miscellaneous
1 32 (26.89%) Blackberry
2 9 (7.563%) SaaS
3 6 (5.042%) iPhone
4 5 (4.202%) Computer Science
4 5 (4.202%) Management Information System
5 4 (3.361%) iPad
6 3 (2.521%) Client/Server
7 2 (1.681%) Fat Client
7 2 (1.681%) Thin Client
8 1 (0.840%) Mathematics
8 1 (0.840%) Statistics
8 1 (0.840%) Video Conferencing
Operating Systems
1 80 (67.23%) Windows
2 54 (45.38%) Windows XP
3 32 (26.89%) Windows 7
4 10 (8.403%) Mac OS X
4 10 (8.403%) Windows Vista
5 5 (4.202%) Windows Server 2008
6 4 (3.361%) UNIX
6 4 (3.361%) Windows Server 2003
7 2 (1.681%) Android
7 2 (1.681%) Windows 2000
8 1 (0.840%) Windows Mobile
8 1 (0.840%) Windows NT
8 1 (0.840%) Apple iOS
8 1 (0.840%) Mac OS
Processes & Methodologies
1 67 (56.30%) ITIL
2 11 (9.244%) Incident Management
2 11 (9.244%) E-Commerce
2 11 (9.244%) Root Cause Analysis
3 7 (5.882%) Service Desk Management
3 7 (5.882%) Problem Management
4 6 (5.042%) ITIL V3
4 6 (5.042%) Continuous Improvement
4 6 (5.042%) Service Management
5 5 (4.202%) Asset Management
5 5 (4.202%) Disaster Recovery
6 3 (2.521%) Service Delivery
6 3 (2.521%) Document Management
6 3 (2.521%) Time Management
6 3 (2.521%) Computer Security
7 2 (1.681%) CRM
7 2 (1.681%) Fund Management
8 1 (0.840%) Migration
8 1 (0.840%) Knowledge Management
8 1 (0.840%) Business Intelligence
Programming Languages
1 9 (7.563%) JavaScript
2 3 (2.521%) SQL
3 2 (1.681%) Java
Qualifications
1 18 (15.13%) Degree
2 17 (14.29%) ITIL Certification
3 14 (11.76%) Microsoft Certification
4 8 (6.723%) MCP
5 7 (5.882%) MCSE
6 3 (2.521%) MCSA
6 3 (2.521%) HNC
7 2 (1.681%) ISEB
7 2 (1.681%) Cisco Certification
7 2 (1.681%) CCNA
7 2 (1.681%) MCDST
7 2 (1.681%) MCITP
8 1 (0.840%) Network+ Certification
8 1 (0.840%) JNCIA
8 1 (0.840%) A+ Certification
Quality Assurance & Compliance
1 17 (14.29%) SLA
System Software
1 70 (58.82%) Active Directory
2 6 (5.042%) VMware Infrastructure
3 4 (3.361%) Terminal Services
4 3 (2.521%) MetaFrame
4 3 (2.521%) Hyper-V
5 1 (0.840%) XenApp
5 1 (0.840%) XenDesktop
Systems Management
1 4 (3.361%) Systems Management Server (SMS)
2 3 (2.521%) DameWare
2 3 (2.521%) Backup Exec
2 3 (2.521%) MAILsweeper
3 1 (0.840%) SCCM
Vendors
1 60 (50.42%) Microsoft
2 38 (31.93%) Citrix
3 9 (7.563%) VMware
3 9 (7.563%) Reuters
3 9 (7.563%) Bloomberg
4 8 (6.723%) Lotus
5 7 (5.882%) Remedy
5 7 (5.882%) Apple
5 7 (5.882%) Avaya
6 5 (4.202%) Sage
7 4 (3.361%) Cisco
8 3 (2.521%) IBM
8 3 (2.521%) HP
8 3 (2.521%) Dell
8 3 (2.521%) Intel
8 3 (2.521%) Symantec
9 2 (1.681%) Fidessa
9 2 (1.681%) Open Text
10 1 (0.840%) LANDesk
10 1 (0.840%) SAP
Service Desk Analyst
City, London
Service Desk Analyst - Banking - London. Service Desk Analyst required for our client, a leading central figure in the UK Banking industry. Working as part of the Service Provisioning...
Rullion IT Plus
Salary: £20000 - £25000 per annum
Posted: 21 May 2013
Service Desk Analyst - 1st / 2nd line
City of London
You will provide support on: Hardware, Citrix, Windows 7, MS Office and Active Directory.You will be an experienced Service Desk Engineer who is looking to progress their...
Fulcrum Telecom
Salary: £27000 - £34000 per annum
Posted: 15 May 2013
Service Desk Analyst - 1st / 2nd line
City of London
You will provide support on: Hardware, Citrix, Windows 7, MS Office and Active Directory.You will be an experienced Service Desk Engineer who is looking to progress their...
Fulcrum Telecom
Salary: £27000 - £34000 per annum
Posted: 4 May 2013
Service Desk Analyst
City of London
Microsoft Windows/Active Directory Microsoft Outlook 2010 Microsoft Exchange Administration Microsoft Office 2010 Remote Support Tools Basic Network Principles IT Security Blackberry Configuration and Server Administration ITIL Certified...
Real Staffing
Salary: £30000 - £35000 per annum
Posted: 15 May 2013
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Last Updated Thursday 23 May 2013
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