The statistics below represent IT jobs advertised across the City of London region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 197 257 255
Rank change year-on-year
+60 -2
Permanent jobs requiring a Service Desk Analyst 52 56 82
As % of all permanent IT jobs located in the City of London 0.85% 0.58% 0.68%
As % of the Job Titles category 0.89% 0.60% 0.72%
Number of salaries quoted 47 51 77
Median salary £30,000 £30,000 £26,500
Median salary % change year-on-year
- +13.20%
90% offered a salary of more than £25,100 £23,500 £22,100
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London median salary £22,000 £22,000 £21,500
% change year-on-year
- +2.32%
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
5860 9270 11441
As % of all permanent IT jobs located in the City of London 95.92% 95.19% 95.36%
Number of salaries quoted 5350 7985 9560
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £35,000 £32,500 £32,000
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Salary Trend in the City of London

Service Desk Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 27 August 2016.

Service Desk Analyst Salary Histogram in the City of London

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 27 August 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Service Desk Analyst in the job title.

1 79 (81.44%) Windows
2 70 (72.16%) Active Directory
3 63 (64.95%) ITIL
4 57 (58.76%) Microsoft
5 49 (50.52%) MS Office
6 44 (45.36%) Citrix
7 40 (41.24%) Windows 7
8 28 (28.87%) MS Excel
9 27 (27.84%) MS Exchange
10 23 (23.71%) Finance
11 22 (22.68%) Law
11 22 (22.68%) SLA
12 19 (19.59%) Legal
12 19 (19.59%) Blackberry
13 18 (18.56%) TCP/IP
13 18 (18.56%) Incident Management
14 17 (17.53%) Microsoft Certification
14 17 (17.53%) Exchange Server 2010
15 16 (16.49%) Cisco
16 15 (15.46%) DNS
16 15 (15.46%) MCP
16 15 (15.46%) SCCM
17 14 (14.43%) MCSE
17 14 (14.43%) DHCP
18 13 (13.40%) LAN
18 13 (13.40%) iPhone
19 12 (12.37%) WAN
19 12 (12.37%) Blackberry Enterprise Server
19 12 (12.37%) Service Management
19 12 (12.37%) Office 365

Service Desk Analyst Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (27.84%) MS Exchange
2 17 (17.53%) Exchange Server 2010
3 12 (12.37%) Blackberry Enterprise Server
4 8 (8.25%) Exchange Server 2013
5 4 (4.12%) Exchange Server 2007
5 4 (4.12%) SharePoint
5 4 (4.12%) Skype for Business
6 2 (2.06%) Exchange Server 2003
6 2 (2.06%) Office Communications Server
Applications
1 49 (50.52%) MS Office
2 28 (28.87%) MS Excel
3 9 (9.28%) MS PowerPoint
Business Applications
1 1 (1.03%) Eikon
Cloud Services
1 12 (12.37%) Office 365
2 1 (1.03%) SaaS
Communications & Networking
1 18 (18.56%) TCP/IP
2 15 (15.46%) DNS
3 14 (14.43%) DHCP
4 13 (13.40%) LAN
5 12 (12.37%) WAN
6 8 (8.25%) VPN
7 6 (6.19%) Internet
8 5 (5.15%) IP Telephony
9 4 (4.12%) Network Security
10 3 (3.09%) VoIP
11 1 (1.03%) Softphone
11 1 (1.03%) Wi-Fi
General
1 23 (23.71%) Finance
2 22 (22.68%) Law
3 19 (19.59%) Legal
4 7 (7.22%) Banking
5 4 (4.12%) Publishing
6 3 (3.09%) Retail
6 3 (3.09%) Telecoms
7 2 (2.06%) Financial Institution
7 2 (2.06%) French Language
7 2 (2.06%) German Language
7 2 (2.06%) Italian Language
8 1 (1.03%) Back Office
8 1 (1.03%) Electronics
8 1 (1.03%) Manufacturing
Miscellaneous
1 19 (19.59%) Blackberry
2 13 (13.40%) iPhone
3 9 (9.28%) iPad
4 8 (8.25%) Client/Server
5 7 (7.22%) Management Information System
6 4 (4.12%) Analytical Skills
6 4 (4.12%) Smartphone
7 3 (3.09%) Mathematics
7 3 (3.09%) Video Conferencing
8 2 (2.06%) Fat Client
8 2 (2.06%) Fintech
8 2 (2.06%) Handset
8 2 (2.06%) Hedge funds
8 2 (2.06%) Thin Client
9 1 (1.03%) Computer Science
9 1 (1.03%) Digital Media
9 1 (1.03%) Enterprise Storage
9 1 (1.03%) Mobile Banking
9 1 (1.03%) Statistics
Operating Systems
1 79 (81.44%) Windows
2 40 (41.24%) Windows 7
3 10 (10.31%) Windows Server
4 9 (9.28%) Windows Server 2008
5 7 (7.22%) Windows XP
6 6 (6.19%) Windows 8
6 6 (6.19%) Windows Server 2012
7 4 (4.12%) Android
7 4 (4.12%) Mac OS X
7 4 (4.12%) Windows 10
7 4 (4.12%) Windows Mobile
7 4 (4.12%) Windows Server 2003
8 3 (3.09%) Windows Vista
9 1 (1.03%) Mac OS
9 1 (1.03%) Unix
Processes & Methodologies
1 63 (64.95%) ITIL
2 18 (18.56%) Incident Management
3 12 (12.37%) Service Management
4 11 (11.34%) Document Management
5 9 (9.28%) Service Delivery
6 7 (7.22%) ITIL V3
6 7 (7.22%) Problem Management
7 5 (5.15%) Information Security
8 4 (4.12%) Asset Management
8 4 (4.12%) BCP
8 4 (4.12%) Change Management
8 4 (4.12%) Disaster Recovery
8 4 (4.12%) ITSM
8 4 (4.12%) Mentoring
9 3 (3.09%) Change Control
9 3 (3.09%) CRM
9 3 (3.09%) Workflow
10 2 (2.06%) Line Management
10 2 (2.06%) Trend Analysis
11 1 (1.03%) Root Cause Analysis
Programming Languages
1 5 (5.15%) C
2 1 (1.03%) PowerShell
Qualifications
1 17 (17.53%) Microsoft Certification
2 15 (15.46%) MCP
3 14 (14.43%) MCSE
4 6 (6.19%) CCNA
4 6 (6.19%) Cisco Certification
4 6 (6.19%) MCITP
4 6 (6.19%) MCSA
5 4 (4.12%) ITIL Certification
5 4 (4.12%) MCDST
5 4 (4.12%) MOS
6 3 (3.09%) Degree
6 3 (3.09%) MCTS
7 1 (1.03%) CCNP
7 1 (1.03%) HNC
7 1 (1.03%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 22 (22.68%) SLA
System Software
1 70 (72.16%) Active Directory
2 5 (5.15%) VMware Infrastructure
3 3 (3.09%) Hyper-V
3 3 (3.09%) Virtual Machines
4 1 (1.03%) BitLocker
4 1 (1.03%) Microsoft App-V
4 1 (1.03%) XenDesktop
Systems Management
1 15 (15.46%) SCCM
2 7 (7.22%) WSUS
3 6 (6.19%) SCOM
4 3 (3.09%) Backup Exec
4 3 (3.09%) CA Spectrum
4 3 (3.09%) Nagios
4 3 (3.09%) NetBackup
4 3 (3.09%) Norton AntiVirus
5 1 (1.03%) Casper Suite
Vendors
1 57 (58.76%) Microsoft
2 44 (45.36%) Citrix
3 16 (16.49%) Cisco
4 11 (11.34%) iManage
5 8 (8.25%) Google
6 6 (6.19%) VMware
7 5 (5.15%) Bloomberg
8 3 (3.09%) Apple
8 3 (3.09%) BT
8 3 (3.09%) CA
8 3 (3.09%) CheckPoint
8 3 (3.09%) Intel Security
8 3 (3.09%) Reuters
8 3 (3.09%) Symantec
9 2 (2.06%) Mitel
9 2 (2.06%) Remedy
10 1 (1.03%) Adobe
10 1 (1.03%) FactSet
City, London
Experis Ltd
Salary: £20000.00 - £25000.00 per annum + Bonus + Training & Development
Posted: 2 days ago
City of London
harringtonstarr
Salary: £25000 - £35000 per annum
Posted: 7 days ago
City of London
Talent Point
Salary: £30000.00 - £40000.00 per annum + + Benefits
Posted: 22 days ago