The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 234 276 244
Rank change year-on-year
+42 -32
Permanent jobs requiring a Service Desk Analyst 80 66 81
As % of all permanent IT jobs located in the City of London 0.73% 0.54% 0.70%
As % of the Job Titles category 0.78% 0.58% 0.75%
Number of salaries quoted 63 65 78
Average salary £28,000 £30,000 £24,000
Average salary % change year-on-year
-6.66% +25.00%
90% offered a salary of more than £22,500 £25,000 £21,500
10% offered a salary of more than £34,000 £42,500 £30,450
UK excluding London average salary £21,500 £21,000 £21,000
% change year-on-year
+2.38% -
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10319 11302 10851
As % of all permanent IT jobs located in the City of London 93.72% 92.97% 94.12%
Number of salaries quoted 8983 9717 9896
Average salary £55,000 £55,000 £52,500
Average salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £75,000 £80,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Salary Trend in the City of London

Service Desk Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 21 November 2014.

Service Desk Analyst Salary Histogram in the City of London

Service Desk Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 21 November 2014, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 129 (80.12%) Windows
2 106 (65.84%) Microsoft
3 98 (60.87%) MS Office
4 94 (58.39%) Active Directory
5 83 (51.55%) Windows 7
6 81 (50.31%) ITIL
7 61 (37.89%) Citrix
8 60 (37.27%) MS Excel
9 58 (36.02%) MS Exchange
10 50 (31.06%) Finance
11 48 (29.81%) Windows XP
12 47 (29.19%) Degree
13 45 (27.95%) SLA
14 38 (23.60%) Blackberry
15 36 (22.36%) VMware
16 31 (19.25%) VMware Infrastructure
16 31 (19.25%) TCP/IP
17 26 (16.15%) DHCP
18 25 (15.53%) Banking
19 24 (14.91%) DNS
19 24 (14.91%) MCP
20 21 (13.04%) Blackberry Enterprise Server
20 21 (13.04%) Exchange Server 2010
21 20 (12.42%) Exchange Server 2003
21 20 (12.42%) Smartphone
22 19 (11.80%) Reuters
22 19 (11.80%) Bloomberg
22 19 (11.80%) Microsoft Certification
23 18 (11.18%) ITIL V3
24 17 (10.56%) Legal

Service Desk Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 21 November 2014, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 58 (36.02%) MS Exchange
2 21 (13.04%) Blackberry Enterprise Server
2 21 (13.04%) Exchange Server 2010
3 20 (12.42%) Exchange Server 2003
4 5 (3.11%) IBM Notes
5 3 (1.86%) WorkSite
6 1 (0.62%) Lync
6 1 (0.62%) Exchange Server 2013
Applications
1 98 (60.87%) MS Office
2 60 (37.27%) MS Excel
3 6 (3.73%) MS PowerPoint
Business Applications
1 2 (1.24%) Bond Adapt
1 2 (1.24%) Remedy ITSM
Cloud Services
1 7 (4.35%) Office 365
2 5 (3.11%) Cloud Computing
3 1 (0.62%) Google Apps
Communications & Networking
1 31 (19.25%) TCP/IP
2 26 (16.15%) DHCP
3 24 (14.91%) DNS
4 10 (6.21%) Network Security
5 9 (5.59%) IP Telephony
6 7 (4.35%) VPN
7 6 (3.73%) VoIP
8 3 (1.86%) Internet
9 2 (1.24%) Cisco ASA
9 2 (1.24%) WAN
9 2 (1.24%) Ethernet
10 1 (0.62%) ADSL
10 1 (0.62%) LAN
10 1 (0.62%) Firewall
10 1 (0.62%) Wi-Fi
10 1 (0.62%) SAN
10 1 (0.62%) Intranet
Database & Business Intelligence
1 6 (3.73%) SQL Server
2 2 (1.24%) Relational Database
3 1 (0.62%) MS Access
General
1 50 (31.06%) Finance
2 25 (15.53%) Banking
3 17 (10.56%) Legal
4 11 (6.83%) Law
5 7 (4.35%) Investment Banking
6 6 (3.73%) Financial Institution
7 5 (3.11%) French Language
8 3 (1.86%) Retail
9 2 (1.24%) Telecoms
10 1 (0.62%) Multimedia
10 1 (0.62%) Publishing
10 1 (0.62%) Games
Libraries, Frameworks & Software Standards
1 2 (1.24%) COM
2 1 (0.62%) Web Services
Miscellaneous
1 38 (23.60%) Blackberry
2 20 (12.42%) Smartphone
3 10 (6.21%) Thin Client
3 10 (6.21%) Fat Client
4 9 (5.59%) Computer Science
5 4 (2.48%) Video Conferencing
6 3 (1.86%) Analytical Skills
7 2 (1.24%) Digital Media
7 2 (1.24%) iPhone
7 2 (1.24%) iPad
8 1 (0.62%) Hedge funds
8 1 (0.62%) EPoS
8 1 (0.62%) New Media
8 1 (0.62%) Mobile Computing
Operating Systems
1 129 (80.12%) Windows
2 83 (51.55%) Windows 7
3 48 (29.81%) Windows XP
4 5 (3.11%) Android
4 5 (3.11%) Windows Server 2008
5 4 (2.48%) Windows Server 2003
6 3 (1.86%) Mac OS X
7 2 (1.24%) Apple iOS
8 1 (0.62%) Windows 8
8 1 (0.62%) Linux
8 1 (0.62%) Windows Mobile
8 1 (0.62%) Windows Vista
8 1 (0.62%) Mac OS
Processes & Methodologies
1 81 (50.31%) ITIL
2 18 (11.18%) ITIL V3
3 10 (6.21%) Incident Management
4 7 (4.35%) Service Management
5 6 (3.73%) ITSM
6 5 (3.11%) Problem Management
7 4 (2.48%) Investment Management
7 4 (2.48%) Service Delivery
8 3 (1.86%) Time Management
9 2 (1.24%) Stakeholder Management
9 2 (1.24%) Asset Management
9 2 (1.24%) Data Protection
9 2 (1.24%) PRINCE2
9 2 (1.24%) ITIL V2
9 2 (1.24%) Change Control
9 2 (1.24%) Disaster Recovery
10 1 (0.62%) Root Cause Analysis
10 1 (0.62%) Mentoring
10 1 (0.62%) Continuous Improvement
10 1 (0.62%) CRM
Programming Languages
1 5 (3.11%) SQL
2 2 (1.24%) Java
Qualifications
1 47 (29.19%) Degree
2 24 (14.91%) MCP
3 19 (11.80%) Microsoft Certification
4 11 (6.83%) ITIL Certification
5 7 (4.35%) MCITP
6 6 (3.73%) MOS
7 5 (3.11%) MCSE
8 3 (1.86%) MCSA
8 3 (1.86%) CCENT
9 1 (0.62%) CCAA
9 1 (0.62%) ITIL Foundation Certificate
9 1 (0.62%) Citrix Certification
Quality Assurance & Compliance
1 45 (27.95%) SLA
System Software
1 94 (58.39%) Active Directory
2 31 (19.25%) VMware Infrastructure
3 4 (2.48%) MetaFrame
4 3 (1.86%) XenApp
5 2 (1.24%) Microsoft App-V
5 2 (1.24%) Hyper-V
6 1 (0.62%) VMware ESX
6 1 (0.62%) XenDesktop
Systems Management
1 8 (4.97%) SCCM
2 3 (1.86%) Tivoli
3 1 (0.62%) Tivoli Storage Manager
3 1 (0.62%) ARCserve
3 1 (0.62%) Norton AntiVirus
3 1 (0.62%) NetBackup
3 1 (0.62%) HP Data Protector
Vendors
1 106 (65.84%) Microsoft
2 61 (37.89%) Citrix
3 36 (22.36%) VMware
4 19 (11.80%) Reuters
4 19 (11.80%) Bloomberg
5 11 (6.83%) Avaya
5 11 (6.83%) Cisco
6 6 (3.73%) Fidessa
7 5 (3.11%) Lotus
8 4 (2.48%) Altiris
8 4 (2.48%) Remedy
9 3 (1.86%) AppSense
9 3 (1.86%) BMC
10 1 (0.62%) Apple
10 1 (0.62%) CheckPoint
10 1 (0.62%) HP
10 1 (0.62%) Oracle
10 1 (0.62%) Symantec
10 1 (0.62%) Google
10 1 (0.62%) ServiceNow
City, London
Intapeople
Salary: £22500 to £24500 per annum
Posted: 2 days ago
City of London
Interquest - IQ ESM
Salary: £25000 per annum
Posted: 4 days ago
City, London
Leigh Day
Salary: Competitive
Posted: 4 days ago
City, London
4it Recruitment Ltd
Salary: From £20,000 to £28,000 per annum plus additional benefits
Posted: 5 days ago
City of London
DP Connect
Salary: £28000 - £32000 per annum
Posted: 6 days ago
City of London
Hays IT - Uk Posting account
Salary: £25000.00 - £35000.00 per annum
Posted: 13 days ago