The statistics below represent IT jobs advertised across the City of London region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 22 January 2017 with a comparison to same period over 2 years.

3 months to
22 Jan 2017
Same period 2016 Same period 2015
Service Desk Analyst
London / City of London
Rank 193 199 234
Rank change year-on-year
+6 +35
Permanent jobs requiring a Service Desk Analyst 27 65 76
As % of all permanent IT jobs located in the City of London 0.54% 1.01% 0.74%
As % of the Job Titles category 0.56% 1.05% 0.78%
Number of salaries quoted 25 45 60
Median salary £32,500 £30,500 £28,750
Median salary % change year-on-year
+6.55% +6.08%
90% offered a salary of more than £25,600 £22,500 £22,725
10% offered a salary of more than £37,100 £34,000 £33,500
UK excluding London median salary £22,000 £21,500 £22,000
% change year-on-year
+2.32% -2.27%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
4804 6197 9793
As % of all permanent IT jobs located in the City of London 96.91% 95.87% 95.81%
Number of salaries quoted 4378 5553 8541
Median salary £57,500 £57,500 £54,000
Median salary % change year-on-year
- +6.48%
90% offered a salary of more than £35,000 £35,000 £32,500
10% offered a salary of more than £85,000 £77,500 £85,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Desk Analyst
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Salary Trend in the City of London

Service Desk Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 22 January 2017.

Service Desk Analyst Salary Histogram in the City of London

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 22 January 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Service Desk Analyst in the job title.

1 61 (82.43%) Windows
2 50 (67.57%) MS Office
3 47 (63.51%) ITIL
3 47 (63.51%) Active Directory
4 46 (62.16%) Microsoft
5 44 (59.46%) Windows 7
6 37 (50.00%) Citrix
7 26 (35.14%) Law
8 17 (22.97%) Legal
8 17 (22.97%) MS Excel
9 15 (20.27%) SLA
9 15 (20.27%) VMware
9 15 (20.27%) iManage
10 14 (18.92%) Blackberry
10 14 (18.92%) Finance
11 12 (16.22%) Cisco
11 12 (16.22%) MS Exchange
12 11 (14.86%) Microsoft Certification
12 11 (14.86%) Incident Management
13 10 (13.51%) ITIL Certification
13 10 (13.51%) Apple
13 10 (13.51%) Service Management
14 9 (12.16%) DNS
14 9 (12.16%) MCSE
14 9 (12.16%) Banking
14 9 (12.16%) MOS
15 8 (10.81%) Document Management
15 8 (10.81%) TCP/IP
15 8 (10.81%) VPN
15 8 (10.81%) ITSM

Service Desk Analyst Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (16.22%) MS Exchange
2 6 (8.11%) SharePoint
3 4 (5.41%) Blackberry Enterprise Server
4 3 (4.05%) Exchange Server 2010
4 3 (4.05%) Skype for Business
5 1 (1.35%) CMS
Applications
1 50 (67.57%) MS Office
2 17 (22.97%) MS Excel
3 3 (4.05%) MS PowerPoint
Cloud Services
1 7 (9.46%) Office 365
Communications & Networking
1 9 (12.16%) DNS
2 8 (10.81%) TCP/IP
2 8 (10.81%) VPN
3 7 (9.46%) DHCP
4 6 (8.11%) LAN
4 6 (8.11%) WAN
5 4 (5.41%) VoIP
6 1 (1.35%) Internet
6 1 (1.35%) IP Telephony
6 1 (1.35%) Network Security
6 1 (1.35%) Softphone
6 1 (1.35%) VLAN
General
1 26 (35.14%) Law
2 17 (22.97%) Legal
3 14 (18.92%) Finance
4 9 (12.16%) Banking
5 4 (5.41%) Publishing
6 3 (4.05%) Telecoms
7 2 (2.70%) French Language
8 1 (1.35%) Back Office
8 1 (1.35%) International Banking
8 1 (1.35%) Retail
Miscellaneous
1 14 (18.92%) Blackberry
2 7 (9.46%) Client/Server
3 6 (8.11%) Fintech
3 6 (8.11%) iPhone
4 5 (6.76%) Mobile Banking
5 3 (4.05%) iPad
6 2 (2.70%) Fat Client
6 2 (2.70%) Handset
6 2 (2.70%) Thin Client
6 2 (2.70%) Video Conferencing
7 1 (1.35%) Mathematics
7 1 (1.35%) Smartphone
Operating Systems
1 61 (82.43%) Windows
2 44 (59.46%) Windows 7
3 8 (10.81%) Windows 8
4 5 (6.76%) Windows Server
5 3 (4.05%) Android
5 3 (4.05%) Windows 10
6 2 (2.70%) Windows Server 2008
7 1 (1.35%) Mac OS
7 1 (1.35%) Mac OS X
7 1 (1.35%) Windows Server 2012
7 1 (1.35%) Windows XP
Processes & Methodologies
1 47 (63.51%) ITIL
2 11 (14.86%) Incident Management
3 10 (13.51%) Service Management
4 8 (10.81%) Document Management
4 8 (10.81%) ITSM
5 5 (6.76%) ITIL V3
6 4 (5.41%) Service Delivery
7 3 (4.05%) CRM
7 3 (4.05%) Problem Management
8 2 (2.70%) Change Control
8 2 (2.70%) Change Management
8 2 (2.70%) Root Cause Analysis
9 1 (1.35%) Agile Software Development
9 1 (1.35%) Information Security
9 1 (1.35%) IT Audit
9 1 (1.35%) Mobile Device Management
9 1 (1.35%) Patch Management
9 1 (1.35%) PRINCE2
9 1 (1.35%) Software Deployment
9 1 (1.35%) Software License Management
Programming Languages
1 1 (1.35%) C
1 1 (1.35%) PowerShell
Qualifications
1 11 (14.86%) Microsoft Certification
2 10 (13.51%) ITIL Certification
3 9 (12.16%) MCSE
3 9 (12.16%) MOS
4 5 (6.76%) MCITP
5 4 (5.41%) Degree
6 3 (4.05%) MCP
6 3 (4.05%) MCSA
6 3 (4.05%) MCTS
7 1 (1.35%) CCNA
7 1 (1.35%) Cisco Certification
7 1 (1.35%) HND
7 1 (1.35%) MCDST
Quality Assurance & Compliance
1 15 (20.27%) SLA
System Software
1 47 (63.51%) Active Directory
2 6 (8.11%) VMware Infrastructure
3 1 (1.35%) Hyper-V
Systems Management
1 6 (8.11%) SCCM
2 5 (6.76%) SCOM
3 4 (5.41%) WSUS
4 3 (4.05%) AirWatch
4 3 (4.05%) Backup Exec
4 3 (4.05%) CA Spectrum
4 3 (4.05%) Nagios
4 3 (4.05%) NetBackup
4 3 (4.05%) Norton AntiVirus
5 1 (1.35%) Systems Management Server (SMS)
Vendors
1 46 (62.16%) Microsoft
2 37 (50.00%) Citrix
3 15 (20.27%) iManage
3 15 (20.27%) VMware
4 12 (16.22%) Cisco
5 10 (13.51%) Apple
6 6 (8.11%) Google
7 3 (4.05%) BT
7 3 (4.05%) CA
7 3 (4.05%) CheckPoint
7 3 (4.05%) Intel Security
7 3 (4.05%) Symantec
8 2 (2.70%) Remedy
8 2 (2.70%) SAP
9 1 (1.35%) Adobe
9 1 (1.35%) Bloomberg
9 1 (1.35%) Juniper
9 1 (1.35%) Mitel
9 1 (1.35%) Reuters
9 1 (1.35%) Wyse
City, London
Harrington Starr
Salary: £30000 - £35000 per annum
Posted: Yesterday
City of London
TDA Group
Salary: £30000 - £40000 per annum
Posted: 3 days ago
City, London
Premier IT
Salary: £28000 - £33000 per annum
Posted: 3 days ago
City, London
Red10
Salary: £35000 - £45000 per annum + bonus and benefits
Posted: 5 days ago
City, London
TEKsystems
Salary: £30000 - £45000 per annum + Large Bonus + Benefits
Posted: 5 days ago
City of London
Energon Global
Salary: £35000 - £40000.00 per annum + Amazing Package
Posted: 12 days ago