The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 226 237 228
Rank change year-on-year
+11 -9
Permanent jobs requiring a Service Desk Analyst 76 70 82
As % of all permanent IT jobs located in the City of London 0.74% 0.67% 0.74%
As % of the Job Titles category 0.80% 0.72% 0.79%
Number of salaries quoted 59 66 71
Average salary £28,500 £28,750 £24,000
Average salary % change year-on-year
-0.86% +19.79%
90% offered a salary of more than £22,000 £23,000 £22,000
10% offered a salary of more than £33,500 £38,750 £35,000
UK excluding London average salary £22,000 £22,000 £22,000
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9533 9759 10355
As % of all permanent IT jobs located in the City of London 93.41% 92.98% 94.06%
Number of salaries quoted 8322 8339 9322
Average salary £55,000 £55,000 £51,500
Average salary % change year-on-year
- +6.79%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £80,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the City of London

Service Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the City of London region.

Service Desk Analyst Salary Trend in the City of London

Service Desk Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the City of London region over the 3 months to 27 January 2015.

Service Desk Analyst Salary Histogram in the City of London

Service Desk Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 27 January 2015, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 117 (73.58%) Windows
2 111 (69.81%) Microsoft
3 99 (62.26%) MS Office
4 88 (55.35%) Active Directory
5 81 (50.94%) ITIL
6 79 (49.69%) Windows 7
7 58 (36.48%) MS Exchange
7 58 (36.48%) Citrix
8 56 (35.22%) MS Excel
9 55 (34.59%) Degree
10 53 (33.33%) Finance
11 49 (30.82%) SLA
12 43 (27.04%) Blackberry
13 40 (25.16%) Windows XP
14 33 (20.75%) DHCP
15 31 (19.50%) MCP
15 31 (19.50%) Blackberry Enterprise Server
15 31 (19.50%) VMware
16 29 (18.24%) TCP/IP
16 29 (18.24%) Exchange Server 2010
17 28 (17.61%) Reuters
17 28 (17.61%) Bloomberg
18 27 (16.98%) DNS
18 27 (16.98%) VMware Infrastructure
19 23 (14.47%) Smartphone
20 22 (13.84%) Exchange Server 2003
21 21 (13.21%) ITIL V3
22 20 (12.58%) Microsoft Certification
23 17 (10.69%) Avaya
24 16 (10.06%) Network Security

Service Desk Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 27 January 2015, IT jobs across the City of London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 58 (36.48%) MS Exchange
2 31 (19.50%) Blackberry Enterprise Server
3 29 (18.24%) Exchange Server 2010
4 22 (13.84%) Exchange Server 2003
5 4 (2.52%) Exchange Server 2013
5 4 (2.52%) Lync
6 2 (1.26%) IBM Notes
6 2 (1.26%) WorkSite
7 1 (0.63%) SharePoint
Applications
1 99 (62.26%) MS Office
2 56 (35.22%) MS Excel
3 4 (2.52%) MS PowerPoint
Business Applications
1 4 (2.52%) Remedy ITSM
2 1 (0.63%) assyst
Cloud Services
1 3 (1.89%) Office 365
2 2 (1.26%) Google Apps
3 1 (0.63%) Cloud Computing
Communications & Networking
1 33 (20.75%) DHCP
2 29 (18.24%) TCP/IP
3 27 (16.98%) DNS
4 16 (10.06%) Network Security
5 12 (7.55%) VPN
6 11 (6.92%) IP Telephony
7 9 (5.66%) VoIP
8 7 (4.40%) Internet
9 3 (1.89%) WAN
10 2 (1.26%) LAN
10 2 (1.26%) Ethernet
10 2 (1.26%) Firewall
10 2 (1.26%) Cisco ASA
11 1 (0.63%) SAN
11 1 (0.63%) Intranet
11 1 (0.63%) Wi-Fi
11 1 (0.63%) Wireless
11 1 (0.63%) ADSL
Database & Business Intelligence
1 3 (1.89%) SQL Server
2 2 (1.26%) SQLPlus
2 2 (1.26%) Oracle Database
3 1 (0.63%) MS Access
General
1 53 (33.33%) Finance
2 15 (9.43%) Legal
3 14 (8.81%) Banking
4 13 (8.18%) Law
5 9 (5.66%) Financial Institution
6 5 (3.14%) Telecoms
7 4 (2.52%) Retail
8 3 (1.89%) Investment Banking
9 2 (1.26%) French Language
10 1 (0.63%) Multimedia
10 1 (0.63%) Publishing
10 1 (0.63%) Games
Libraries, Frameworks & Software Standards
1 1 (0.63%) COM
Miscellaneous
1 43 (27.04%) Blackberry
2 23 (14.47%) Smartphone
3 10 (6.29%) Thin Client
3 10 (6.29%) Fat Client
4 9 (5.66%) Computer Science
5 7 (4.40%) Analytical Skills
6 4 (2.52%) Hedge funds
6 4 (2.52%) Management Information System
7 3 (1.89%) CMDB
7 3 (1.89%) Mathematics
7 3 (1.89%) Video Conferencing
8 2 (1.26%) iPhone
8 2 (1.26%) iPad
9 1 (0.63%) Mobile Computing
9 1 (0.63%) Handset
9 1 (0.63%) EPoS
Operating Systems
1 117 (73.58%) Windows
2 79 (49.69%) Windows 7
3 40 (25.16%) Windows XP
4 9 (5.66%) Windows Server 2003
5 7 (4.40%) Windows Server 2008
6 2 (1.26%) Android
6 2 (1.26%) Solaris
6 2 (1.26%) Linux
6 2 (1.26%) Windows 8
6 2 (1.26%) UNIX
7 1 (0.63%) Windows Server 2012
7 1 (0.63%) Apple iOS
7 1 (0.63%) Mac OS X
7 1 (0.63%) Mac OS
Processes & Methodologies
1 81 (50.94%) ITIL
2 21 (13.21%) ITIL V3
3 13 (8.18%) Incident Management
4 9 (5.66%) Problem Management
5 7 (4.40%) Service Management
6 6 (3.77%) ITSM
7 4 (2.52%) Service Delivery
7 4 (2.52%) Time Management
8 3 (1.89%) ITIL V2
8 3 (1.89%) Change Control
8 3 (1.89%) Asset Management
9 2 (1.26%) Document Management
9 2 (1.26%) Stakeholder Management
9 2 (1.26%) Change Management
9 2 (1.26%) Disaster Recovery
9 2 (1.26%) PRINCE2
10 1 (0.63%) CRM
10 1 (0.63%) Project Management
10 1 (0.63%) Scrum
10 1 (0.63%) Business Continuity
Programming Languages
1 5 (3.14%) SQL
2 2 (1.26%) Java
2 2 (1.26%) PL/SQL
Qualifications
1 55 (34.59%) Degree
2 31 (19.50%) MCP
3 20 (12.58%) Microsoft Certification
4 10 (6.29%) MCSE
5 7 (4.40%) ITIL Certification
5 7 (4.40%) MOS
6 3 (1.89%) MCITP
6 3 (1.89%) MCSA
6 3 (1.89%) CCNA
6 3 (1.89%) Cisco Certification
7 2 (1.26%) CCENT
8 1 (0.63%) SC Cleared
8 1 (0.63%) Security Cleared
8 1 (0.63%) CCAA
8 1 (0.63%) ITIL Foundation Certificate
8 1 (0.63%) Citrix Certification
Quality Assurance & Compliance
1 49 (30.82%) SLA
System Software
1 88 (55.35%) Active Directory
2 27 (16.98%) VMware Infrastructure
3 2 (1.26%) Hyper-V
3 2 (1.26%) Microsoft App-V
4 1 (0.63%) VMware ESX
4 1 (0.63%) XenApp
4 1 (0.63%) XenDesktop
Systems Management
1 6 (3.77%) SCCM
2 2 (1.26%) Tivoli
3 1 (0.63%) Tivoli Storage Manager
3 1 (0.63%) Norton AntiVirus
Vendors
1 111 (69.81%) Microsoft
2 58 (36.48%) Citrix
3 31 (19.50%) VMware
4 28 (17.61%) Reuters
4 28 (17.61%) Bloomberg
5 17 (10.69%) Avaya
6 12 (7.55%) Cisco
7 6 (3.77%) Fidessa
8 4 (2.52%) BMC
8 4 (2.52%) Remedy
8 4 (2.52%) Altiris
9 3 (1.89%) AppSense
9 3 (1.89%) Sophos
9 3 (1.89%) Oracle
9 3 (1.89%) F5
10 2 (1.26%) Lotus
10 2 (1.26%) Google
11 1 (0.63%) Symantec
11 1 (0.63%) Apple
11 1 (0.63%) CheckPoint
City, London
Global Technology Solutions Ltd
Salary: £25000 - £30000 per annum + training & benefits
Posted: Yesterday
City of London
Interquest - IQ ESM
Salary: £28000 per annum
Posted: Yesterday
City of London
Hays IT - Uk Posting account
Salary: £85.00 per annum
Posted: 4 days ago
City, London
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 4 days ago
City, London
Coal IT Services
Salary: From £20,000 to £24,000 per annum + Excellent Benefits
Posted: 4 days ago
City, London
ComputAppoint
Salary: £32000 - £35000 per annum + Excellent Benefits
Posted: 5 days ago
City, London
Michael Bailey Associates
Salary: Market Rates
Posted: 6 days ago
City of London
Claremont Consulting Limited
Salary: £20000 - £25000 per annum + Benefits
Posted: 19 days ago
City of London
Hays IT - Uk Posting account
Salary: £25000.00 - £30000.00 per annum
Posted: 21 days ago