The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
Support Analyst
Rank 98 92 76
Rank change year-on-year
-6 -16
Contract jobs requiring a Support Analyst 106 131 163
As % of all contract IT jobs located in the City of London 1.95% 2.11% 2.60%
As % of the Job Titles category 2.10% 2.29% 2.79%
Number of daily rates quoted 78 89 104
Average daily rate
Keep up to 90%
of your Daily Rate
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£305 £315 £300
Average daily rate % change year-on-year
-3.17% +5.00%
90% offered a daily rate of more than £164 £133 £150
10% offered a daily rate of more than £508 £450 £500
UK excluding London average daily rate £225 £215 £250
% change year-on-year
+4.65% -14.00%
Number of hourly rates quoted 6 13 15
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £14.75 £15.10 £14.18
10% offered a hourly rate of more than £21.00 £23.68 £20.80
UK excluding London average hourly rate £14.00 £14.50 £14.50
% change year-on-year
-3.44% -
Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5050 5730 5834
As % of all contract IT jobs located in the City of London 92.81% 92.36% 92.94%
Number of daily rates quoted 3819 4169 4278
Average daily rate £450 £438 £450
Average daily rate % change year-on-year
+2.85% -2.77%
90% offered a daily rate of more than £285 £273 £279
10% offered a daily rate of more than £600 £625 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 75 80 119
Average hourly rate £17.87 £19.00 £19.00
Average hourly rate % change year-on-year
-5.97% -
90% offered a hourly rate of more than £12.30 £12.50 £11.50
10% offered a hourly rate of more than £31.41 £39.55 £135.00
UK excluding London average hourly rate £16.50 £17.50 £17.50
% change year-on-year
-5.71% -

Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the City of London

Support Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the City of London region.

Support Analyst Daily Rate Trend in the City of London

Support Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the City of London region over the 3 months to 27 April 2015.

Support Analyst Daily Rate Histogram in the City of London

Support Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the City of London region.

Support Analyst Hourly Rate Trend in the City of London

Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 27 April 2015, IT contractor jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 93 (41.70%) Windows
2 80 (35.87%) SQL
3 67 (30.04%) Finance
4 58 (26.01%) Front Office
5 57 (25.56%) UNIX
6 47 (21.08%) Banking
7 44 (19.73%) Microsoft
8 42 (18.83%) Linux
9 38 (17.04%) Active Directory
9 38 (17.04%) Windows 7
10 37 (16.59%) ITIL
11 29 (13.00%) Oracle
11 29 (13.00%) Investment Banking
12 27 (12.11%) Equities
12 27 (12.11%) MS Office
13 26 (11.66%) Back Office
14 24 (10.76%) SQL Server
15 23 (10.31%) MS Excel
16 19 (8.52%) Fixed Income
17 18 (8.07%) Legal
17 18 (8.07%) Bloomberg
17 18 (8.07%) Analytical Skills
18 17 (7.62%) Incident Management
18 17 (7.62%) Derivative
19 16 (7.17%) Blackberry
19 16 (7.17%) Windows XP
20 14 (6.28%) Law
20 14 (6.28%) Foreign Exchange (FX)
21 13 (5.83%) Citrix
21 13 (5.83%) Reuters

Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 27 April 2015, IT contractor jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (5.83%) MS Exchange
2 9 (4.04%) SharePoint
3 6 (2.69%) Exchange Server 2010
4 5 (2.24%) WebSphere
4 5 (2.24%) Blackberry Enterprise Server
5 4 (1.79%) Tomcat
5 4 (1.79%) Exchange Server 2007
6 3 (1.35%) WorkSite
6 3 (1.35%) IIS
6 3 (1.35%) Apache
6 3 (1.35%) Exchange Server 2003
7 1 (0.45%) WebSphere Application Server
7 1 (0.45%) JBoss
7 1 (0.45%) IBM Notes
7 1 (0.45%) CMS
7 1 (0.45%) Exchange Server 2013
7 1 (0.45%) Jetty
7 1 (0.45%) SharePoint 2010
7 1 (0.45%) Lync
Applications
1 27 (12.11%) MS Office
2 23 (10.31%) MS Excel
3 2 (0.90%) MS Visio
3 2 (0.90%) Spreadsheet
3 2 (0.90%) PowerPivot
4 1 (0.45%) Photoshop
Business Applications
1 7 (3.14%) thinkFolio
2 5 (2.24%) Markit EDM
3 4 (1.79%) ION MarketView
3 4 (1.79%) Dynamics CRM
4 2 (0.90%) Agresso
4 2 (0.90%) SAP FI
4 2 (0.90%) CODA-Financials
4 2 (0.90%) SAP FI/CO
4 2 (0.90%) SAP CO
5 1 (0.45%) LatentZero
5 1 (0.45%) RMDS
5 1 (0.45%) SAP Oil and Gas
5 1 (0.45%) SAP ERP
5 1 (0.45%) Remedy ITSM
5 1 (0.45%) Cerner Millennium
5 1 (0.45%) Bloomberg TOMS
5 1 (0.45%) SAP BPC
Cloud Services
1 3 (1.35%) Office 365
2 2 (0.90%) Mimecast
3 1 (0.45%) Google Apps
Communications & Networking
1 9 (4.04%) LAN
1 9 (4.04%) TCP/IP
2 6 (2.69%) VPN
2 6 (2.69%) WAN
2 6 (2.69%) Firewall
3 5 (2.24%) DHCP
3 5 (2.24%) DNS
3 5 (2.24%) Wireless
4 4 (1.79%) Internet
4 4 (1.79%) Network Security
5 3 (1.35%) Multicast
5 3 (1.35%) LDAP
6 2 (0.90%) FTP
6 2 (0.90%) HTTP
6 2 (0.90%) SAN
6 2 (0.90%) VoIP
7 1 (0.45%) WLAN
7 1 (0.45%) Ethernet
7 1 (0.45%) DMZ
7 1 (0.45%) SNMP
Database & Business Intelligence
1 24 (10.76%) SQL Server
2 6 (2.69%) Relational Database
3 3 (1.35%) Oracle Database
3 3 (1.35%) DTS
3 3 (1.35%) SQL Server Reporting Services
3 3 (1.35%) SQL Server Integration Services
4 2 (0.90%) Data Mart
4 2 (0.90%) SQL Server 2005
4 2 (0.90%) BusinessObjects XI
4 2 (0.90%) SQL Server 2008
4 2 (0.90%) Star Schema
4 2 (0.90%) Crystal Reports
4 2 (0.90%) MySQL
5 1 (0.45%) Informix
5 1 (0.45%) Oracle Reports
5 1 (0.45%) MS Access
5 1 (0.45%) Data Warehouse
5 1 (0.45%) IDOL
5 1 (0.45%) RDBMS
5 1 (0.45%) SQL Server 2012
Development Applications
1 2 (0.90%) Visual Studio
1 2 (0.90%) Toad
1 2 (0.90%) JIRA
2 1 (0.45%) Jenkins
2 1 (0.45%) ERwin
2 1 (0.45%) Introscope
2 1 (0.45%) Maven
General
1 67 (30.04%) Finance
2 58 (26.01%) Front Office
3 47 (21.08%) Banking
4 29 (13.00%) Investment Banking
5 26 (11.66%) Back Office
6 18 (8.07%) Legal
7 14 (6.28%) Law
8 6 (2.69%) Retail
9 4 (1.79%) Marketing
9 4 (1.79%) Financial Institution
10 3 (1.35%) Advertising
11 2 (0.90%) French Language
11 2 (0.90%) German Language
11 2 (0.90%) Telecoms
12 1 (0.45%) Electronics
12 1 (0.45%) Manufacturing
12 1 (0.45%) Retail Banking
Libraries, Frameworks & Software Standards
1 13 (5.83%) FIX Protocol
2 11 (4.93%) .NET
3 7 (3.14%) XML
4 6 (2.69%) HTML
5 5 (2.24%) WebSphere MQ
6 3 (1.35%) Rendezvous
6 3 (1.35%) COM
7 2 (0.90%) ASP.NET
7 2 (0.90%) Middleware
7 2 (0.90%) Java EE
7 2 (0.90%) TIBCO EMS
7 2 (0.90%) MDX
7 2 (0.90%) SOAP
7 2 (0.90%) Web Services
8 1 (0.45%) Apache Axis
8 1 (0.45%) jQuery
8 1 (0.45%) RESTful
8 1 (0.45%) Itk
8 1 (0.45%) JSON
8 1 (0.45%) CSS
Miscellaneous
1 27 (12.11%) Equities
2 19 (8.52%) Fixed Income
3 18 (8.07%) Analytical Skills
4 17 (7.62%) Derivative
5 16 (7.17%) Blackberry
6 14 (6.28%) Foreign Exchange (FX)
7 7 (3.14%) Equity Derivative
8 5 (2.24%) NHS
8 5 (2.24%) iPad
9 4 (1.79%) SWIFT
9 4 (1.79%) Video Conferencing
9 4 (1.79%) iPhone
10 3 (1.35%) Credit Risk
10 3 (1.35%) Clustering
11 2 (0.90%) Client/Server
11 2 (0.90%) Smartphone
11 2 (0.90%) Thin Client
11 2 (0.90%) Management Information System
11 2 (0.90%) Computer Science
11 2 (0.90%) iSeries
Operating Systems
1 93 (41.70%) Windows
2 57 (25.56%) UNIX
3 42 (18.83%) Linux
4 38 (17.04%) Windows 7
5 16 (7.17%) Windows XP
6 12 (5.38%) Windows Server 2008
7 10 (4.48%) Windows Server 2003
8 8 (3.59%) Windows Vista
9 7 (3.14%) Windows Server 2012
10 6 (2.69%) Mac OS X
10 6 (2.69%) Solaris
11 5 (2.24%) Windows 8
12 4 (1.79%) Android
13 3 (1.35%) Oracle Linux
14 2 (0.90%) Apple iOS
15 1 (0.45%) Windows Mobile
15 1 (0.45%) CentOS
15 1 (0.45%) Red Hat Enterprise Linux
15 1 (0.45%) Mac OS
15 1 (0.45%) AIX
Processes & Methodologies
1 37 (16.59%) ITIL
2 17 (7.62%) Incident Management
3 13 (5.83%) Problem Management
3 13 (5.83%) Asset Management
4 9 (4.04%) CRM
4 9 (4.04%) Change Management
5 8 (3.59%) Service Management
5 8 (3.59%) Document Management
6 7 (3.14%) Risk Management
6 7 (3.14%) Investment Management
7 6 (2.69%) Change Control
7 6 (2.69%) Algorithmic Trading
7 6 (2.69%) Release Management
7 6 (2.69%) User Acceptance Testing
7 6 (2.69%) Electronic Trading
7 6 (2.69%) Agile Software Development
7 6 (2.69%) Service Delivery
7 6 (2.69%) Stakeholder Management
7 6 (2.69%) Business Intelligence
8 5 (2.24%) Capacity Management
Programming Languages
1 80 (35.87%) SQL
2 13 (5.83%) VBA
3 12 (5.38%) Java
4 8 (3.59%) VBScript
4 8 (3.59%) Shell Script
5 7 (3.14%) Perl
6 6 (2.69%) C#
7 5 (2.24%) T-SQL
7 5 (2.24%) VB
8 4 (1.79%) Python
8 4 (1.79%) PowerShell
9 3 (1.35%) VB6
9 3 (1.35%) JavaScript
10 2 (0.90%) C++
10 2 (0.90%) Data Analysis Expressions (DAX)
11 1 (0.45%) PL/SQL
11 1 (0.45%) Korn
11 1 (0.45%) Bash Shell
11 1 (0.45%) sed
11 1 (0.45%) VB.NET
Qualifications
1 11 (4.93%) Microsoft Certification
2 9 (4.04%) Degree
3 7 (3.14%) MOS
4 6 (2.69%) MCP
4 6 (2.69%) MCSE
4 6 (2.69%) Security Cleared
5 3 (1.35%) MCSA
5 3 (1.35%) ITIL Certification
5 3 (1.35%) MCITP
6 2 (0.90%) SC Cleared
7 1 (0.45%) BC Cleared
7 1 (0.45%) MCDST
7 1 (0.45%) MCTS
7 1 (0.45%) A+ Certification
Quality Assurance & Compliance
1 7 (3.14%) SLA
2 3 (1.35%) ISO/IEC 27001
2 3 (1.35%) PCI DSS
3 1 (0.45%) QA
3 1 (0.45%) HL7
3 1 (0.45%) DICOM
System Software
1 38 (17.04%) Active Directory
2 9 (4.04%) VMware Infrastructure
3 3 (1.35%) XenApp
4 2 (0.90%) Hyper-V
4 2 (0.90%) VMware ESX
4 2 (0.90%) Microsoft App-V
5 1 (0.45%) VMware Server
5 1 (0.45%) VMware Workstation
5 1 (0.45%) XenDesktop
Systems Management
1 10 (4.48%) SCCM
2 4 (1.79%) Control-M
3 3 (1.35%) ITRS Geneos
3 3 (1.35%) AirWatch
4 2 (0.90%) Symantec Enterprise Vault
4 2 (0.90%) SCOM
5 1 (0.45%) SCVMM
5 1 (0.45%) CA Wily
5 1 (0.45%) Puppet
5 1 (0.45%) TeamSite
5 1 (0.45%) MOM
5 1 (0.45%) Systems Management Server (SMS)
Vendors
1 44 (19.73%) Microsoft
2 29 (13.00%) Oracle
3 18 (8.07%) Bloomberg
4 13 (5.83%) Citrix
4 13 (5.83%) Reuters
5 12 (5.38%) VMware
6 7 (3.14%) TIBCO
6 7 (3.14%) Apple
6 7 (3.14%) Remedy
6 7 (3.14%) Sybase
7 6 (2.69%) Fidessa
7 6 (2.69%) ION Trading
8 5 (2.24%) SAP
8 5 (2.24%) Cisco
8 5 (2.24%) Charles River
8 5 (2.24%) CODA
9 4 (1.79%) HP
10 3 (1.35%) Sun
10 3 (1.35%) Murex
10 3 (1.35%) Websense
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