The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Support Analyst
Rank 65 81 78
Rank change year-on-year
+16 -3
Contract jobs requiring a Support Analyst 161 174 188
As % of all contract IT jobs located in the City of London 2.78% 2.36% 2.36%
As % of the Job Titles category 3.03% 2.55% 2.56%
Number of daily rates quoted 114 107 98
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£325 £315 £350
Average daily rate % change year-on-year
+3.17% -10.00%
90% offered a daily rate of more than £147 £146 £165
10% offered a daily rate of more than £500 £477 £500
UK excluding London average daily rate £200 £225 £213
% change year-on-year
-11.11% +5.88%
Number of hourly rates quoted 18 24 28
Average hourly rate £17.25 £20.00 £19.25
Average hourly rate % change year-on-year
-13.75% +3.89%
90% offered a hourly rate of more than £14.50 £13.97 £12.90
10% offered a hourly rate of more than £32.27 £24.10 £22.50
UK excluding London average hourly rate £14.50 £14.50 £15.00
% change year-on-year
- -3.33%
Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5314 6820 7348
As % of all contract IT jobs located in the City of London 91.89% 92.59% 92.39%
Number of daily rates quoted 3846 5000 5346
Average daily rate £450 £450 £450
90% offered a daily rate of more than £275 £275 £288
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 95 147 170
Average hourly rate £18.00 £19.50 £20.00
Average hourly rate % change year-on-year
-7.69% -2.50%
90% offered a hourly rate of more than £12.69 £13.50 £11.50
10% offered a hourly rate of more than £35.00 £35.00 £44.00
UK excluding London average hourly rate £16.50 £17.00 £18.68
% change year-on-year
-2.94% -8.98%

Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the City of London

Support Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the City of London region.

Support Analyst Daily Rate Trend in the City of London

Support Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the City of London region over the 3 months to 20 August 2014.

Support Analyst Daily Rate Histogram in the City of London

Support Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the City of London region.

Support Analyst Hourly Rate Trend in the City of London

Support Analyst
Hourly Rate Histogram in the City of London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the City of London region over the 3 months to 20 August 2014.

Support Analyst Hourly Rate Histogram in the City of London

Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 20 August 2014, IT contractor jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 130 (45.77%) Windows
2 102 (35.92%) Finance
3 82 (28.87%) SQL
4 69 (24.30%) Active Directory
5 62 (21.83%) Microsoft
5 62 (21.83%) ITIL
6 60 (21.13%) MS Office
7 52 (18.31%) UNIX
8 51 (17.96%) Windows 7
9 49 (17.25%) SQL Server
10 45 (15.85%) Oracle
10 45 (15.85%) Banking
11 34 (11.97%) Front Office
12 32 (11.27%) MS Excel
12 32 (11.27%) Windows XP
12 32 (11.27%) Citrix
13 29 (10.21%) MS Exchange
14 22 (7.75%) Windows Server 2008
15 21 (7.39%) Linux
16 20 (7.04%) Sybase
16 20 (7.04%) Legal
17 19 (6.69%) Java
17 19 (6.69%) Derivative
18 18 (6.34%) Investment Banking
18 18 (6.34%) Windows Server 2003
18 18 (6.34%) VMware
19 17 (5.99%) Asset Management
19 17 (5.99%) Blackberry
19 17 (5.99%) Investment Management
20 15 (5.28%) Fixed Income

Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 20 August 2014, IT contractor jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (10.21%) MS Exchange
2 12 (4.23%) Exchange Server 2010
3 11 (3.87%) IBM Notes
4 8 (2.82%) Exchange Server 2007
5 7 (2.46%) Exchange Server 2003
5 7 (2.46%) WorkSite
6 5 (1.76%) SharePoint
7 4 (1.41%) Apache
7 4 (1.41%) SharePoint 2010
8 3 (1.06%) Tomcat
8 3 (1.06%) WebLogic
8 3 (1.06%) IIS
8 3 (1.06%) Blackberry Enterprise Server
8 3 (1.06%) SAS
8 3 (1.06%) Oracle Coherence
8 3 (1.06%) Oracle Service Bus
9 2 (0.70%) Liferay
9 2 (0.70%) WebSphere
10 1 (0.35%) TPMS
10 1 (0.35%) WebLogic Portal
Applications
1 60 (21.13%) MS Office
2 32 (11.27%) MS Excel
3 7 (2.46%) MS PowerPoint
4 5 (1.76%) MS Project
5 2 (0.70%) MS Visio
6 1 (0.35%) Adobe Captivate
6 1 (0.35%) Spreadsheet
Business Applications
1 7 (2.46%) Agresso
1 7 (2.46%) Markit EDM
2 5 (1.76%) Minerva
3 4 (1.41%) Capstone
3 4 (1.41%) Tesseract
3 4 (1.41%) Oracle EBS
3 4 (1.41%) ReMetrica
3 4 (1.41%) SimCorp Dimension
4 3 (1.06%) Academy Housing
4 3 (1.06%) Academy Revenues and Benefits
4 3 (1.06%) RMDS
5 2 (0.70%) Adaptiv
5 2 (0.70%) Front Arena
5 2 (0.70%) Oracle Applications
5 2 (0.70%) Endur
5 2 (0.70%) LatentZero
5 2 (0.70%) Oracle Financials
5 2 (0.70%) Dynamics CRM
5 2 (0.70%) Kondor+
5 2 (0.70%) Oracle General Ledger
Communications & Networking
1 12 (4.23%) Internet
2 11 (3.87%) LAN
3 10 (3.52%) WAN
4 9 (3.17%) Firewall
4 9 (3.17%) DNS
5 7 (2.46%) DHCP
5 7 (2.46%) VoIP
6 5 (1.76%) VPN
7 4 (1.41%) Wireless
7 4 (1.41%) TCP/IP
8 3 (1.06%) HTTP
8 3 (1.06%) LDAP
8 3 (1.06%) SAN
8 3 (1.06%) Intranet
8 3 (1.06%) Multicast
9 2 (0.70%) SSH
9 2 (0.70%) SSL
9 2 (0.70%) X.509
9 2 (0.70%) FTP
10 1 (0.35%) Ethernet
Database & Business Intelligence
1 49 (17.25%) SQL Server
2 9 (3.17%) Relational Database
3 8 (2.82%) Oracle Database
4 6 (2.11%) SQL Server 2005
5 5 (1.76%) SQL Server 2008
5 5 (1.76%) Data Warehouse
6 4 (1.41%) Crystal Reports
7 3 (1.06%) MySQL
8 2 (0.70%) SQL Server Integration Services
8 2 (0.70%) Oracle Database 11g
8 2 (0.70%) Oracle Database 10g
8 2 (0.70%) SQL Server 2000
9 1 (0.35%) Essbase
9 1 (0.35%) SQL Server Reporting Services
9 1 (0.35%) Data Mart
9 1 (0.35%) Oracle Reports
9 1 (0.35%) Oracle9i Database
9 1 (0.35%) DB2
9 1 (0.35%) OLAP
9 1 (0.35%) SQL Server Analysis Services
Development Applications
1 3 (1.06%) Team Foundation Server
2 2 (0.70%) Serena SBM
2 2 (0.70%) JIRA
3 1 (0.35%) Atlassian Bamboo
3 1 (0.35%) Subversion
3 1 (0.35%) Toad
General
1 102 (35.92%) Finance
2 45 (15.85%) Banking
3 34 (11.97%) Front Office
4 20 (7.04%) Legal
5 18 (6.34%) Investment Banking
6 15 (5.28%) Back Office
7 14 (4.93%) Law
8 9 (3.17%) Financial Institution
9 5 (1.76%) Retail
9 5 (1.76%) Marketing
10 4 (1.41%) Advertising
11 3 (1.06%) Telecoms
11 3 (1.06%) General Ledger
12 2 (0.70%) Local Government
12 2 (0.70%) Retail Banking
12 2 (0.70%) Pharmaceutical
12 2 (0.70%) French Language
12 2 (0.70%) German Language
13 1 (0.35%) Italian Language
13 1 (0.35%) Games
Libraries, Frameworks & Software Standards
1 9 (3.17%) XML
2 4 (1.41%) .NET
2 4 (1.41%) J2EE
2 4 (1.41%) Web Services
2 4 (1.41%) Rendezvous
2 4 (1.41%) Middleware
2 4 (1.41%) FIX Protocol
3 3 (1.06%) WebSphere MQ
3 3 (1.06%) HTML
4 2 (0.70%) CSS
4 2 (0.70%) Application Packaging
4 2 (0.70%) Spring
4 2 (0.70%) FIXML
5 1 (0.35%) X-Windows
5 1 (0.35%) Java EE
5 1 (0.35%) ActiveX
5 1 (0.35%) Flash
5 1 (0.35%) WAP
5 1 (0.35%) WSDL
5 1 (0.35%) Kafka
Miscellaneous
1 19 (6.69%) Derivative
2 17 (5.99%) Blackberry
3 15 (5.28%) Fixed Income
4 11 (3.87%) Foreign Exchange (FX)
5 9 (3.17%) Equities
6 7 (2.46%) NHS
7 6 (2.11%) iPhone
8 5 (1.76%) Credit Risk
9 4 (1.41%) Market Risk
10 3 (1.06%) Video Conferencing
10 3 (1.06%) Management Information System
11 2 (0.70%) AS400
11 2 (0.70%) Clustering
11 2 (0.70%) Thin Client
11 2 (0.70%) N-Tier
11 2 (0.70%) Reference Data
11 2 (0.70%) Hedge funds
11 2 (0.70%) SWIFT
11 2 (0.70%) Enterprise Software
11 2 (0.70%) Fat Client
Operating Systems
1 130 (45.77%) Windows
2 52 (18.31%) UNIX
3 51 (17.96%) Windows 7
4 32 (11.27%) Windows XP
5 22 (7.75%) Windows Server 2008
6 21 (7.39%) Linux
7 18 (6.34%) Windows Server 2003
8 8 (2.82%) Solaris
9 6 (2.11%) Red Hat Enterprise Linux
10 3 (1.06%) Mac OS
10 3 (1.06%) Mac OS X
11 2 (0.70%) Windows 8
12 1 (0.35%) Windows Vista
12 1 (0.35%) Android
Processes & Methodologies
1 62 (21.83%) ITIL
2 17 (5.99%) Asset Management
2 17 (5.99%) Investment Management
3 13 (4.58%) Incident Management
4 11 (3.87%) ITSM
5 10 (3.52%) Change Control
6 9 (3.17%) Disaster Recovery
7 8 (2.82%) Change Management
7 8 (2.82%) Service Management
7 8 (2.82%) Root Cause Analysis
7 8 (2.82%) Problem Management
8 7 (2.46%) Document Management
8 7 (2.46%) Project Management
8 7 (2.46%) CRM
8 7 (2.46%) Business Continuity
9 6 (2.11%) Stakeholder Management
9 6 (2.11%) Service Delivery
9 6 (2.11%) User Acceptance Testing
10 5 (1.76%) Wealth Management
10 5 (1.76%) BCP
Programming Languages
1 82 (28.87%) SQL
2 19 (6.69%) Java
3 14 (4.93%) VBA
4 10 (3.52%) Shell Script
5 6 (2.11%) Perl
5 6 (2.11%) PL/SQL
6 5 (1.76%) T-SQL
6 5 (1.76%) PowerShell
7 4 (1.41%) Python
7 4 (1.41%) Bash Shell
8 3 (1.06%) JavaScript
8 3 (1.06%) C#
8 3 (1.06%) C++
9 2 (0.70%) ActionScript
9 2 (0.70%) ActionScript 2.0
9 2 (0.70%) Korn
10 1 (0.35%) PowerHouse
10 1 (0.35%) C
10 1 (0.35%) COBOL
10 1 (0.35%) VB
Qualifications
1 14 (4.93%) Degree
2 10 (3.52%) Microsoft Certification
3 8 (2.82%) MOS
4 7 (2.46%) ITIL Certification
4 7 (2.46%) MCP
5 3 (1.06%) MCSE
5 3 (1.06%) MCSA
5 3 (1.06%) MCTS
5 3 (1.06%) ITIL Foundation Certificate
6 2 (0.70%) SC Cleared
6 2 (0.70%) Security Cleared
7 1 (0.35%) MCITP
7 1 (0.35%) MCDST
7 1 (0.35%) Cisco Certification
7 1 (0.35%) PMP
7 1 (0.35%) PMI Certification
Quality Assurance & Compliance
1 10 (3.52%) SLA
2 2 (0.70%) QA
3 1 (0.35%) ISO/IEC 20000
3 1 (0.35%) Solvency II
3 1 (0.35%) Data Quality
3 1 (0.35%) Sarbanes-Oxley
System Software
1 69 (24.30%) Active Directory
2 12 (4.23%) VMware Infrastructure
3 8 (2.82%) XenApp
4 5 (1.76%) XenDesktop
4 5 (1.76%) vSphere
5 1 (0.35%) Apache ZooKeeper
5 1 (0.35%) Terminal Server
5 1 (0.35%) VMware ESX
5 1 (0.35%) VMware Server
5 1 (0.35%) Hyper-V
Systems Management
1 11 (3.87%) Control-M
2 9 (3.17%) SCCM
3 3 (1.06%) Oracle Enterprise Manager
3 3 (1.06%) Tivoli
4 2 (0.70%) Nagios
4 2 (0.70%) CA SiteMinder
4 2 (0.70%) ITRS Geneos
4 2 (0.70%) ServiceCenter
5 1 (0.35%) SCOrch
5 1 (0.35%) SCSM
5 1 (0.35%) MIMEsweeper
5 1 (0.35%) Systems Management Server (SMS)
5 1 (0.35%) SCOM
Vendors
1 62 (21.83%) Microsoft
2 45 (15.85%) Oracle
3 32 (11.27%) Citrix
4 20 (7.04%) Sybase
5 18 (6.34%) VMware
6 14 (4.93%) Cisco
7 11 (3.87%) Lotus
7 11 (3.87%) Bloomberg
7 11 (3.87%) Charles River
8 10 (3.52%) thinkFolio
9 8 (2.82%) Reuters
10 7 (2.46%) HP
11 6 (2.11%) Fidessa
11 6 (2.11%) Sun
12 5 (1.76%) Remedy
13 4 (1.41%) TIBCO
13 4 (1.41%) Murex
13 4 (1.41%) Adobe
13 4 (1.41%) SimCorp
14 3 (1.06%) Civica
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