The first table below looks at the demand for the Support Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Support Analyst
Rank 86 75 62
Rank change year-on-year
-11 -13
Contract jobs requiring a Support Analyst 131 163 208
As % of all contract IT jobs located in the City of London 2.10% 2.60% 2.59%
As % of the Job Titles category 2.28% 2.80% 2.82%
Number of daily rates quoted 89 104 118
Average daily rate £315 £300 £350
Average daily rate % change year-on-year
+5.00% -14.28%
90% offered a daily rate of more than £133 £150 £164
10% offered a daily rate of more than £450 £500 £538
UK excluding London average daily rate £215 £250 £225
% change year-on-year
-14.00% +11.11%
Number of hourly rates quoted 13 15 23
Average hourly rate £17.50 £19.00 £18.50
Average hourly rate % change year-on-year
-7.89% +2.70%
90% offered a hourly rate of more than £15.10 £14.18 £12.50
10% offered a hourly rate of more than £23.68 £20.80 £20.80
UK excluding London average hourly rate £14.50 £14.50 £15.11
% change year-on-year
- -4.03%
Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5735 5831 7382
As % of all contract IT jobs located in the City of London 92.14% 92.89% 91.82%
Number of daily rates quoted 4176 4277 5223
Average daily rate £438 £450 £450
Average daily rate % change year-on-year
-2.77% -
90% offered a daily rate of more than £273 £278 £275
10% offered a daily rate of more than £625 £600 £625
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 80 119 170
Average hourly rate £19.00 £19.00 £19.50
Average hourly rate % change year-on-year
- -2.56%
90% offered a hourly rate of more than £12.50 £11.50 £12.50
10% offered a hourly rate of more than £39.55 £135.00 £41.50
UK excluding London average hourly rate £17.50 £17.50 £19.00
% change year-on-year
- -7.89%
Support Analyst
London

Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the City of London

Support Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the City of London region.

Support Analyst Daily Rate Trend in the City of London

Support Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the City of London region over the 3 months to 24 April 2014.

Support Analyst Daily Rate Histogram in the City of London

Support Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the City of London region.

Support Analyst Hourly Rate Trend in the City of London

Support Analyst
Hourly Rate Histogram in the City of London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the City of London region over the 3 months to 24 April 2014.

Support Analyst Hourly Rate Histogram in the City of London

Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 24 April 2014, IT contractor jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 134 (53.60%) Windows
2 100 (40.00%) Finance
3 74 (29.60%) SQL
4 70 (28.00%) ITIL
5 64 (25.60%) Windows 7
6 63 (25.20%) Microsoft
7 62 (24.80%) Active Directory
7 62 (24.80%) MS Office
8 57 (22.80%) Banking
9 43 (17.20%) Citrix
10 36 (14.40%) MS Excel
11 35 (14.00%) UNIX
12 34 (13.60%) Linux
13 32 (12.80%) Front Office
14 31 (12.40%) Windows XP
15 30 (12.00%) Oracle
15 30 (12.00%) SQL Server
16 27 (10.80%) Blackberry
17 22 (8.80%) Lotus
17 22 (8.80%) IBM Notes
18 20 (8.00%) Legal
19 19 (7.60%) Law
20 18 (7.20%) Java
20 18 (7.20%) Derivative
21 17 (6.80%) DNS
21 17 (6.80%) VMware
22 16 (6.40%) Financial Institution
22 16 (6.40%) Reuters
22 16 (6.40%) Bloomberg
22 16 (6.40%) MS Exchange

Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 24 April 2014, IT contractor jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (8.80%) IBM Notes
2 16 (6.40%) MS Exchange
3 5 (2.00%) Apache
4 4 (1.60%) WebLogic
4 4 (1.60%) WorkSite
4 4 (1.60%) Oracle Service Bus
4 4 (1.60%) Exchange Server 2010
5 3 (1.20%) SharePoint
6 2 (0.80%) Exchange Server 2003
6 2 (0.80%) IIS
6 2 (0.80%) SharePoint 2010
7 1 (0.40%) Lync
7 1 (0.40%) Node.js
7 1 (0.40%) Exchange Server 2013
7 1 (0.40%) MQSeries
7 1 (0.40%) BizTalk Server
7 1 (0.40%) WebLogic Portal
7 1 (0.40%) Blackberry Enterprise Server
7 1 (0.40%) WebSphere
7 1 (0.40%) Oracle Coherence
Applications
1 62 (24.80%) MS Office
2 36 (14.40%) MS Excel
3 10 (4.00%) MS PowerPoint
4 7 (2.80%) MS Project
5 5 (2.00%) MS Visio
6 1 (0.40%) Spreadsheet
Business Applications
1 10 (4.00%) Agresso
1 10 (4.00%) Minerva
2 7 (2.80%) RMDS
3 6 (2.40%) Capstone
3 6 (2.40%) Tesseract
4 4 (1.60%) Oracle EBS
4 4 (1.60%) Summit
4 4 (1.60%) LatentZero
4 4 (1.60%) Oracle General Ledger
5 3 (1.20%) Oracle EBS R12
5 3 (1.20%) Sentinel
5 3 (1.20%) Oracle iProcurement
5 3 (1.20%) Oracle Payables
5 3 (1.20%) Oracle Procure-to-Pay
5 3 (1.20%) Oracle Cash Management
5 3 (1.20%) Oracle Assets
5 3 (1.20%) Oracle Internet Expenses
6 2 (0.80%) Endur
6 2 (0.80%) Academy Housing
6 2 (0.80%) Academy Revenues and Benefits
Cloud Services
1 3 (1.20%) Office 365
Communications & Networking
1 17 (6.80%) DNS
2 9 (3.60%) Firewall
3 7 (2.80%) Internet
4 6 (2.40%) TCP/IP
5 4 (1.60%) VPN
5 4 (1.60%) LAN
6 3 (1.20%) DHCP
6 3 (1.20%) LDAP
7 2 (0.80%) Intranet
7 2 (0.80%) VoIP
7 2 (0.80%) WAN
8 1 (0.40%) FTP
8 1 (0.40%) HTTP
8 1 (0.40%) DMZ
Database & Business Intelligence
1 30 (12.00%) SQL Server
2 7 (2.80%) Oracle Database
3 6 (2.40%) Relational Database
4 5 (2.00%) MS Access
5 3 (1.20%) Crystal Reports
5 3 (1.20%) SQLPlus
5 3 (1.20%) Oracle Database 11g
6 2 (0.80%) SQL Server Integration Services
7 1 (0.40%) MySQL
7 1 (0.40%) SQL Server 2008
7 1 (0.40%) MongoDB
7 1 (0.40%) Oracle ODI
7 1 (0.40%) EDMS
7 1 (0.40%) Essbase
7 1 (0.40%) InterSystems Cache
7 1 (0.40%) SQL Server Reporting Services
7 1 (0.40%) SQL Server 2005
7 1 (0.40%) Oracle Reports
7 1 (0.40%) Oracle9i Database
7 1 (0.40%) Data Warehouse
Development Applications
1 1 (0.40%) Oracle Forms
1 1 (0.40%) Eclipse
1 1 (0.40%) Serena SBM
1 1 (0.40%) Subversion
1 1 (0.40%) Maven
1 1 (0.40%) Team Foundation Server
General
1 100 (40.00%) Finance
2 57 (22.80%) Banking
3 32 (12.80%) Front Office
4 20 (8.00%) Legal
5 19 (7.60%) Law
6 16 (6.40%) Financial Institution
7 15 (6.00%) Investment Banking
8 9 (3.60%) Back Office
9 4 (1.60%) Advertising
10 2 (0.80%) General Ledger
10 2 (0.80%) Retail
10 2 (0.80%) French Language
11 1 (0.40%) Japanese Language
11 1 (0.40%) Billing
11 1 (0.40%) Retail Banking
11 1 (0.40%) International Banking
11 1 (0.40%) Private Banking
11 1 (0.40%) Marketing
11 1 (0.40%) Mandarin Language
11 1 (0.40%) Publishing
Libraries, Frameworks & Software Standards
1 8 (3.20%) .NET
1 8 (3.20%) XML
2 5 (2.00%) J2EE
2 5 (2.00%) Middleware
3 4 (1.60%) HTML
3 4 (1.60%) Web Services
4 3 (1.20%) ASP.NET
5 2 (0.80%) WSDL
5 2 (0.80%) Rendezvous
6 1 (0.40%) Spring
6 1 (0.40%) Silverlight
6 1 (0.40%) ASP.NET MVC
6 1 (0.40%) Kafka
6 1 (0.40%) WebSphere MQ
6 1 (0.40%) MSMQ
6 1 (0.40%) JMS
Miscellaneous
1 27 (10.80%) Blackberry
2 18 (7.20%) Derivative
3 12 (4.80%) Fixed Income
4 9 (3.60%) Foreign Exchange (FX)
5 7 (2.80%) Equities
6 4 (1.60%) NHS
7 3 (1.20%) Credit Derivative
7 3 (1.20%) Reference Data
7 3 (1.20%) iSeries
7 3 (1.20%) Hedge funds
7 3 (1.20%) AS400
7 3 (1.20%) Enterprise Software
8 2 (0.80%) iPad
8 2 (0.80%) iPhone
8 2 (0.80%) Smartphone
8 2 (0.80%) CMDB
8 2 (0.80%) Equity Derivative
9 1 (0.40%) Contract for Difference
9 1 (0.40%) Computer Science
9 1 (0.40%) Market Risk
Operating Systems
1 134 (53.60%) Windows
2 64 (25.60%) Windows 7
3 35 (14.00%) UNIX
4 34 (13.60%) Linux
5 31 (12.40%) Windows XP
6 15 (6.00%) Windows Server 2008
7 12 (4.80%) Windows Server 2003
8 6 (2.40%) Mac OS X
8 6 (2.40%) Solaris
9 3 (1.20%) Windows 8
9 3 (1.20%) Windows Server 2012
10 1 (0.40%) Apple iOS
10 1 (0.40%) Windows Vista
10 1 (0.40%) Android
10 1 (0.40%) Red Hat Enterprise Linux
Processes & Methodologies
1 70 (28.00%) ITIL
2 15 (6.00%) Incident Management
3 12 (4.80%) Asset Management
4 11 (4.40%) Migration
4 11 (4.40%) Release Management
5 10 (4.00%) Investment Management
6 9 (3.60%) Problem Management
6 9 (3.60%) Disaster Recovery
7 8 (3.20%) Service Delivery
7 8 (3.20%) Root Cause Analysis
8 7 (2.80%) Change Control
8 7 (2.80%) ITSM
8 7 (2.80%) Document Management
9 6 (2.40%) Service Management
9 6 (2.40%) OO
9 6 (2.40%) Business Analysis
10 5 (2.00%) Time Management
10 5 (2.00%) Change Management
11 4 (1.60%) Project Management
11 4 (1.60%) CRM
Programming Languages
1 74 (29.60%) SQL
2 18 (7.20%) Java
3 10 (4.00%) VBA
4 8 (3.20%) Python
4 8 (3.20%) C#
5 7 (2.80%) PL/SQL
6 6 (2.40%) C
7 5 (2.00%) Shell Script
7 5 (2.00%) Perl
7 5 (2.00%) T-SQL
7 5 (2.00%) VBScript
8 3 (1.20%) C++
8 3 (1.20%) PowerShell
9 1 (0.40%) Apex Code
9 1 (0.40%) PowerHouse
9 1 (0.40%) VB
Qualifications
1 12 (4.80%) Microsoft Certification
2 9 (3.60%) MCP
2 9 (3.60%) Degree
3 7 (2.80%) MCSE
4 5 (2.00%) MCSA
4 5 (2.00%) ITIL Certification
5 4 (1.60%) Security Cleared
6 3 (1.20%) MOS
7 2 (0.80%) DV Cleared
7 2 (0.80%) MCTS
8 1 (0.40%) MCITP
8 1 (0.40%) SC Cleared
8 1 (0.40%) VMware Certified Professional (VCP)
8 1 (0.40%) MCDST
8 1 (0.40%) CCA
8 1 (0.40%) Citrix Certification
Quality Assurance & Compliance
1 9 (3.60%) SLA
2 5 (2.00%) ISO 9001
3 3 (1.20%) Dodd-Frank
3 3 (1.20%) QA
3 3 (1.20%) Data Quality
4 1 (0.40%) EMIR
4 1 (0.40%) Sarbanes-Oxley
System Software
1 62 (24.80%) Active Directory
2 12 (4.80%) VMware Infrastructure
3 7 (2.80%) XenApp
4 5 (2.00%) XenDesktop
5 1 (0.40%) Apache ZooKeeper
5 1 (0.40%) Microsoft App-V
5 1 (0.40%) VMware Server
Systems Management
1 12 (4.80%) SCCM
2 4 (1.60%) Oracle Enterprise Manager
3 2 (0.80%) Tivoli
3 2 (0.80%) Systems Management Server (SMS)
4 1 (0.40%) Control-M
4 1 (0.40%) Nagios
4 1 (0.40%) MIMEsweeper
4 1 (0.40%) WSUS
4 1 (0.40%) ITRS Geneos
Vendors
1 63 (25.20%) Microsoft
2 43 (17.20%) Citrix
3 30 (12.00%) Oracle
4 22 (8.80%) Lotus
5 17 (6.80%) VMware
6 16 (6.40%) Reuters
6 16 (6.40%) Bloomberg
7 10 (4.00%) Sybase
8 9 (3.60%) Cisco
8 9 (3.60%) Charles River
9 8 (3.20%) HP
9 8 (3.20%) thinkFolio
10 7 (2.80%) Fidessa
11 6 (2.40%) Sun
11 6 (2.40%) AppSense
12 5 (2.00%) LANDesk
12 5 (2.00%) Apple
13 3 (1.20%) Cognos
14 2 (0.80%) Business Objects
14 2 (0.80%) SunGard
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