The first table below looks at the demand for the Support Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
Support Analyst
Rank 91 71 60
Rank change year-on-year
-20 -11
Contract jobs requiring a Support Analyst 133 154 214
As % of all contract IT jobs located in the City of London 2.06% 2.48% 2.65%
As % of the Job Titles category 2.23% 2.67% 2.89%
Number of daily rates quoted 88 98 122
Average daily rate £315 £275 £350
Average daily rate % change year-on-year
+14.54% -21.42%
90% offered a daily rate of more than £132 £150 £175
10% offered a daily rate of more than £475 £500 £540
UK excluding London average daily rate £223 £250 £235
% change year-on-year
-11.00% +6.38%
Number of hourly rates quoted 14 15 24
Average hourly rate £17.50 £19.00 £18.50
Average hourly rate % change year-on-year
-7.89% +2.70%
90% offered a hourly rate of more than £14.30 £14.18 £12.50
10% offered a hourly rate of more than £23.51 £20.80 £20.70
UK excluding London average hourly rate £15.00 £14.50 £15.50
% change year-on-year
+3.44% -6.45%
Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5971 5767 7411
As % of all contract IT jobs located in the City of London 92.37% 92.85% 91.64%
Number of daily rates quoted 4316 4253 5242
Average daily rate £438 £450 £450
Average daily rate % change year-on-year
-2.77% -
90% offered a daily rate of more than £273 £278 £280
10% offered a daily rate of more than £625 £600 £625
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 85 121 171
Average hourly rate £17.50 £19.00 £20.00
Average hourly rate % change year-on-year
-7.89% -5.00%
90% offered a hourly rate of more than £12.50 £11.55 £12.50
10% offered a hourly rate of more than £33.75 £135.00 £40.50
UK excluding London average hourly rate £17.00 £17.50 £19.21
% change year-on-year
-2.85% -8.90%
Support Analyst
London

Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the City of London

Support Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the City of London region.

Support Analyst Daily Rate Trend in the City of London

Support Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the City of London region over the 3 months to 17 April 2014.

Support Analyst Daily Rate Histogram in the City of London

Support Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the City of London region.

Support Analyst Hourly Rate Trend in the City of London

Support Analyst
Hourly Rate Histogram in the City of London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the City of London region over the 3 months to 17 April 2014.

Support Analyst Hourly Rate Histogram in the City of London

Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 17 April 2014, IT contractor jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 135 (52.73%) Windows
2 100 (39.06%) Finance
3 76 (29.69%) SQL
4 71 (27.73%) ITIL
5 66 (25.78%) Windows 7
6 65 (25.39%) Active Directory
7 63 (24.61%) Microsoft
8 62 (24.22%) MS Office
9 58 (22.66%) Banking
10 44 (17.19%) Citrix
11 36 (14.06%) UNIX
11 36 (14.06%) MS Excel
12 34 (13.28%) Linux
13 33 (12.89%) Front Office
14 32 (12.50%) Windows XP
15 30 (11.72%) Oracle
15 30 (11.72%) SQL Server
16 26 (10.16%) Blackberry
17 22 (8.59%) Lotus
17 22 (8.59%) IBM Notes
18 19 (7.42%) Legal
18 19 (7.42%) Java
19 18 (7.03%) Law
19 18 (7.03%) Derivative
20 17 (6.64%) VMware
20 17 (6.64%) DNS
21 16 (6.25%) Financial Institution
22 15 (5.86%) Windows Server 2008
22 15 (5.86%) Investment Banking
22 15 (5.86%) Reuters

Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 17 April 2014, IT contractor jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (8.59%) IBM Notes
2 15 (5.86%) MS Exchange
3 5 (1.95%) Apache
4 4 (1.56%) WebLogic
4 4 (1.56%) WorkSite
4 4 (1.56%) SharePoint
4 4 (1.56%) Oracle Service Bus
4 4 (1.56%) Exchange Server 2010
5 3 (1.17%) SharePoint 2010
6 2 (0.78%) LiveLink
6 2 (0.78%) Exchange Server 2003
6 2 (0.78%) IIS
6 2 (0.78%) MQSeries
7 1 (0.39%) BizTalk Server
7 1 (0.39%) WebLogic Portal
7 1 (0.39%) Blackberry Enterprise Server
7 1 (0.39%) WebSphere
7 1 (0.39%) Oracle Coherence
7 1 (0.39%) Exchange Server 2007
7 1 (0.39%) TPMS
Applications
1 62 (24.22%) MS Office
2 36 (14.06%) MS Excel
3 10 (3.91%) MS PowerPoint
4 7 (2.73%) MS Project
5 5 (1.95%) MS Visio
6 1 (0.39%) Spreadsheet
Business Applications
1 10 (3.91%) Agresso
1 10 (3.91%) Minerva
2 7 (2.73%) Capstone
2 7 (2.73%) RMDS
3 6 (2.34%) Tesseract
4 4 (1.56%) Summit
4 4 (1.56%) Oracle General Ledger
5 3 (1.17%) Oracle EBS R12
5 3 (1.17%) LatentZero
5 3 (1.17%) Sentinel
5 3 (1.17%) Oracle iProcurement
5 3 (1.17%) Oracle Payables
5 3 (1.17%) Oracle Procure-to-Pay
5 3 (1.17%) Oracle Cash Management
5 3 (1.17%) Oracle Assets
5 3 (1.17%) Oracle Internet Expenses
5 3 (1.17%) Oracle EBS
6 2 (0.78%) Endur
6 2 (0.78%) ION MarketView
6 2 (0.78%) Academy Housing
Cloud Services
1 3 (1.17%) Office 365
Communications & Networking
1 17 (6.64%) DNS
2 9 (3.52%) Firewall
3 7 (2.73%) Internet
3 7 (2.73%) TCP/IP
4 4 (1.56%) VPN
4 4 (1.56%) LDAP
4 4 (1.56%) LAN
5 3 (1.17%) DHCP
6 2 (0.78%) VoIP
6 2 (0.78%) WAN
6 2 (0.78%) Intranet
7 1 (0.39%) DMZ
7 1 (0.39%) FTP
7 1 (0.39%) HTTP
Database & Business Intelligence
1 30 (11.72%) SQL Server
2 7 (2.73%) Oracle Database
2 7 (2.73%) Relational Database
3 5 (1.95%) MS Access
4 3 (1.17%) Crystal Reports
4 3 (1.17%) SQLPlus
4 3 (1.17%) Oracle Database 11g
5 2 (0.78%) EDMS
5 2 (0.78%) InterSystems Cache
5 2 (0.78%) RDBMS
5 2 (0.78%) SQL Server Integration Services
6 1 (0.39%) MySQL
6 1 (0.39%) Oracle Database 10g
6 1 (0.39%) SQL Server 2000
6 1 (0.39%) Data Warehouse
6 1 (0.39%) Oracle Reports
6 1 (0.39%) Oracle9i Database
6 1 (0.39%) SQL Server Reporting Services
6 1 (0.39%) SQL Server 2005
6 1 (0.39%) SQL Server 2008
Development Applications
1 1 (0.39%) Oracle Forms
1 1 (0.39%) Eclipse
1 1 (0.39%) Serena SBM
1 1 (0.39%) Subversion
1 1 (0.39%) Maven
1 1 (0.39%) Team Foundation Server
General
1 100 (39.06%) Finance
2 58 (22.66%) Banking
3 33 (12.89%) Front Office
4 19 (7.42%) Legal
5 18 (7.03%) Law
6 16 (6.25%) Financial Institution
7 15 (5.86%) Investment Banking
8 8 (3.13%) Back Office
9 4 (1.56%) Advertising
10 3 (1.17%) Retail
11 2 (0.78%) General Ledger
11 2 (0.78%) International Banking
11 2 (0.78%) Marketing
11 2 (0.78%) French Language
12 1 (0.39%) Japanese Language
12 1 (0.39%) Mandarin Language
12 1 (0.39%) Private Banking
12 1 (0.39%) Retail Banking
12 1 (0.39%) Publishing
12 1 (0.39%) Games
Libraries, Frameworks & Software Standards
1 8 (3.13%) .NET
1 8 (3.13%) XML
2 6 (2.34%) J2EE
3 5 (1.95%) Middleware
4 4 (1.56%) HTML
4 4 (1.56%) Web Services
5 3 (1.17%) ASP.NET
6 2 (0.78%) JMS
6 2 (0.78%) WSDL
6 2 (0.78%) Rendezvous
7 1 (0.39%) Spring
7 1 (0.39%) Silverlight
7 1 (0.39%) ASP.NET MVC
7 1 (0.39%) Kafka
7 1 (0.39%) WebSphere MQ
7 1 (0.39%) MSMQ
Miscellaneous
1 26 (10.16%) Blackberry
2 18 (7.03%) Derivative
3 13 (5.08%) Fixed Income
4 9 (3.52%) Foreign Exchange (FX)
5 7 (2.73%) Equities
6 5 (1.95%) Hedge funds
7 4 (1.56%) NHS
8 3 (1.17%) Credit Derivative
8 3 (1.17%) AS400
8 3 (1.17%) Enterprise Software
8 3 (1.17%) Reference Data
8 3 (1.17%) iSeries
9 2 (0.78%) iPad
9 2 (0.78%) iPhone
9 2 (0.78%) Smartphone
9 2 (0.78%) CMDB
9 2 (0.78%) Equity Derivative
9 2 (0.78%) EPoS
9 2 (0.78%) Management Information System
10 1 (0.39%) STB
Operating Systems
1 135 (52.73%) Windows
2 66 (25.78%) Windows 7
3 36 (14.06%) UNIX
4 34 (13.28%) Linux
5 32 (12.50%) Windows XP
6 15 (5.86%) Windows Server 2008
7 13 (5.08%) Windows Server 2003
8 6 (2.34%) Mac OS X
8 6 (2.34%) Solaris
9 3 (1.17%) Windows 8
9 3 (1.17%) Windows Server 2012
10 1 (0.39%) Apple iOS
10 1 (0.39%) Windows Vista
10 1 (0.39%) Android
10 1 (0.39%) Red Hat Enterprise Linux
Processes & Methodologies
1 71 (27.73%) ITIL
2 14 (5.47%) Incident Management
3 11 (4.30%) Release Management
3 11 (4.30%) Migration
4 10 (3.91%) Asset Management
4 10 (3.91%) Service Delivery
5 9 (3.52%) Document Management
5 9 (3.52%) Disaster Recovery
5 9 (3.52%) Investment Management
5 9 (3.52%) Problem Management
6 8 (3.13%) Root Cause Analysis
7 7 (2.73%) ITSM
7 7 (2.73%) Change Control
8 6 (2.34%) Service Management
8 6 (2.34%) OO
8 6 (2.34%) Business Analysis
9 5 (1.95%) Time Management
9 5 (1.95%) Change Management
9 5 (1.95%) Risk Management
10 4 (1.56%) Workflow
Programming Languages
1 76 (29.69%) SQL
2 19 (7.42%) Java
3 10 (3.91%) VBA
4 9 (3.52%) Python
5 8 (3.13%) C#
6 7 (2.73%) PL/SQL
7 6 (2.34%) C
7 6 (2.34%) Shell Script
7 6 (2.34%) Perl
8 5 (1.95%) T-SQL
8 5 (1.95%) VBScript
9 3 (1.17%) C++
9 3 (1.17%) PowerShell
10 1 (0.39%) Apex Code
10 1 (0.39%) PowerHouse
10 1 (0.39%) VB
Qualifications
1 12 (4.69%) Microsoft Certification
2 9 (3.52%) Degree
3 8 (3.13%) MCP
4 7 (2.73%) MCSE
5 5 (1.95%) MCSA
6 4 (1.56%) ITIL Certification
6 4 (1.56%) Security Cleared
7 3 (1.17%) MOS
8 2 (0.78%) DV Cleared
8 2 (0.78%) MCTS
9 1 (0.39%) MCITP
9 1 (0.39%) SC Cleared
9 1 (0.39%) VMware Certified Professional (VCP)
9 1 (0.39%) MCDST
9 1 (0.39%) CCA
9 1 (0.39%) Citrix Certification
Quality Assurance & Compliance
1 11 (4.30%) SLA
2 5 (1.95%) ISO 9001
3 3 (1.17%) Dodd-Frank
3 3 (1.17%) QA
3 3 (1.17%) Data Quality
4 1 (0.39%) EMIR
4 1 (0.39%) Sarbanes-Oxley
System Software
1 65 (25.39%) Active Directory
2 12 (4.69%) VMware Infrastructure
3 7 (2.73%) XenApp
4 5 (1.95%) XenDesktop
5 1 (0.39%) Apache ZooKeeper
5 1 (0.39%) Microsoft App-V
5 1 (0.39%) VMware Server
Systems Management
1 12 (4.69%) SCCM
2 4 (1.56%) Oracle Enterprise Manager
3 2 (0.78%) Tivoli
3 2 (0.78%) Systems Management Server (SMS)
4 1 (0.39%) Control-M
4 1 (0.39%) Nagios
4 1 (0.39%) MIMEsweeper
4 1 (0.39%) WSUS
4 1 (0.39%) ITRS Geneos
Vendors
1 63 (24.61%) Microsoft
2 44 (17.19%) Citrix
3 30 (11.72%) Oracle
4 22 (8.59%) Lotus
5 17 (6.64%) VMware
6 15 (5.86%) Reuters
6 15 (5.86%) Bloomberg
7 11 (4.30%) Sybase
8 9 (3.52%) Cisco
9 8 (3.13%) HP
9 8 (3.13%) Charles River
10 7 (2.73%) thinkFolio
11 6 (2.34%) AppSense
11 6 (2.34%) Apple
11 6 (2.34%) Fidessa
11 6 (2.34%) Sun
12 5 (1.95%) LANDesk
13 4 (1.56%) Remedy
14 3 (1.17%) Cognos
15 2 (0.78%) Business Objects
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