The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Support Analyst
Rank 83 88 77
Rank change year-on-year
+5 -11
Contract jobs requiring a Support Analyst 110 119 135
As % of all contract IT jobs located in the City of London 2.22% 1.99% 2.35%
As % of the Job Titles category 2.38% 2.12% 2.52%
Number of daily rates quoted 75 71 85
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£350 £275 £350
Average daily rate % change year-on-year
+27.27% -21.42%
90% offered a daily rate of more than £156 £160 £194
10% offered a daily rate of more than £500 £475 £490
UK excluding London average daily rate £200 £214 £215
% change year-on-year
-6.43% -0.58%
Number of hourly rates quoted 9 21 19
Average hourly rate £15.00 £20.00 £20.00
Average hourly rate % change year-on-year
-25.00% -
90% offered a hourly rate of more than £11.59 £14.00 £18.20
10% offered a hourly rate of more than £21.20 £25.00 £60.00
UK excluding London average hourly rate £16.00 £15.50 £13.75
% change year-on-year
+3.22% +12.72%
Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
4624 5603 5353
As % of all contract IT jobs located in the City of London 93.26% 93.70% 93.08%
Number of daily rates quoted 3536 4053 4000
Average daily rate £450 £450 £438
Average daily rate % change year-on-year
- +2.85%
90% offered a daily rate of more than £285 £280 £285
10% offered a daily rate of more than £600 £625 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 78 92 132
Average hourly rate £17.81 £20.00 £19.00
Average hourly rate % change year-on-year
-10.96% +5.26%
90% offered a hourly rate of more than £12.50 £13.35 £13.00
10% offered a hourly rate of more than £27.01 £30.83 £50.00
UK excluding London average hourly rate £16.21 £16.50 £17.56
% change year-on-year
-1.78% -6.03%

Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the City of London

Support Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the City of London region.

Support Analyst Daily Rate Trend in the City of London

Support Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the City of London region over the 3 months to 28 January 2015.

Support Analyst Daily Rate Histogram in the City of London

Support Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the City of London region.

Support Analyst Hourly Rate Trend in the City of London

Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 28 January 2015, IT contractor jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 116 (42.03%) Windows
2 96 (34.78%) Finance
3 90 (32.61%) SQL
4 72 (26.09%) Microsoft
5 66 (23.91%) UNIX
6 64 (23.19%) Banking
7 56 (20.29%) Front Office
8 53 (19.20%) Active Directory
9 47 (17.03%) MS Office
10 45 (16.30%) Linux
11 43 (15.58%) Windows 7
12 40 (14.49%) Oracle
13 36 (13.04%) Investment Banking
14 32 (11.59%) SQL Server
15 31 (11.23%) MS Excel
16 28 (10.14%) MS Exchange
16 28 (10.14%) Back Office
17 27 (9.78%) Windows Server 2008
18 25 (9.06%) Equities
18 25 (9.06%) ITIL
19 24 (8.70%) VMware
20 23 (8.33%) Blackberry
20 23 (8.33%) Citrix
21 20 (7.25%) Windows XP
22 19 (6.88%) Asset Management
22 19 (6.88%) Bloomberg
22 19 (6.88%) Windows Server 2003
22 19 (6.88%) Derivative
23 18 (6.52%) Legal
24 17 (6.16%) .NET

Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 28 January 2015, IT contractor jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (10.14%) MS Exchange
2 15 (5.43%) SharePoint
3 13 (4.71%) Exchange Server 2010
4 9 (3.26%) Blackberry Enterprise Server
5 8 (2.90%) WorkSite
6 7 (2.54%) Exchange Server 2007
7 5 (1.81%) SharePoint 2010
8 4 (1.45%) Exchange Server 2003
9 2 (0.72%) WebSphere
10 1 (0.36%) TIBCO EMS
10 1 (0.36%) Lync
10 1 (0.36%) Exchange Server 2013
10 1 (0.36%) CMS
10 1 (0.36%) Apache
10 1 (0.36%) Tomcat
10 1 (0.36%) IIS
Applications
1 47 (17.03%) MS Office
2 31 (11.23%) MS Excel
3 2 (0.72%) MS Project
3 2 (0.72%) MS PowerPoint
4 1 (0.36%) Spreadsheet
4 1 (0.36%) MS Visio
Business Applications
1 13 (4.71%) Markit EDM
2 9 (3.26%) CODA-Financials
3 6 (2.17%) HiPortfolio
4 3 (1.09%) Dynamics CRM
4 3 (1.09%) ION MarketView
4 3 (1.09%) SimCorp Dimension
5 2 (0.72%) SAP FI
5 2 (0.72%) SAP FI/CO
5 2 (0.72%) SAP CO
5 2 (0.72%) RMDS
5 2 (0.72%) assyst
6 1 (0.36%) SAP ERP
6 1 (0.36%) Eagle PACE
6 1 (0.36%) SAP BPC
6 1 (0.36%) ReMetrica
6 1 (0.36%) SAP Oil and Gas
6 1 (0.36%) Agresso
Cloud Services
1 1 (0.36%) Microsoft Azure
Communications & Networking
1 10 (3.62%) DNS
2 9 (3.26%) Firewall
3 8 (2.90%) LAN
4 7 (2.54%) DHCP
4 7 (2.54%) SAN
5 6 (2.17%) Internet
5 6 (2.17%) WAN
5 6 (2.17%) Network Security
6 4 (1.45%) VPN
6 4 (1.45%) Wireless
6 4 (1.45%) Multicast
7 3 (1.09%) BIG-IP
7 3 (1.09%) IP Telephony
7 3 (1.09%) TCP/IP
7 3 (1.09%) VoIP
7 3 (1.09%) 3G
8 2 (0.72%) Intranet
8 2 (0.72%) FTP
9 1 (0.36%) VLAN
9 1 (0.36%) NAS
Database & Business Intelligence
1 32 (11.59%) SQL Server
2 10 (3.62%) Relational Database
3 9 (3.26%) BusinessObjects XI
4 8 (2.90%) Oracle Database
5 5 (1.81%) Crystal Reports
6 4 (1.45%) RDBMS
7 3 (1.09%) SQL Server 2005
7 3 (1.09%) SQL Server 2008
7 3 (1.09%) MarkLogic
7 3 (1.09%) Big Data
7 3 (1.09%) SQL Server Reporting Services
7 3 (1.09%) Data Warehouse
8 2 (0.72%) MySQL
8 2 (0.72%) MS Access
8 2 (0.72%) NoSQL
8 2 (0.72%) SQL Server Integration Services
9 1 (0.36%) SQL Server 2012
9 1 (0.36%) IDOL
9 1 (0.36%) Oracle Reports
Development Applications
1 4 (1.45%) JIRA
2 3 (1.09%) Team Foundation Server
2 3 (1.09%) Serena SBM
3 2 (0.72%) Eclipse
3 2 (0.72%) Toad
General
1 96 (34.78%) Finance
2 64 (23.19%) Banking
3 56 (20.29%) Front Office
4 36 (13.04%) Investment Banking
5 28 (10.14%) Back Office
6 18 (6.52%) Legal
7 12 (4.35%) Law
8 5 (1.81%) Telecoms
9 4 (1.45%) Advertising
10 3 (1.09%) Mandarin Language
10 3 (1.09%) French Language
10 3 (1.09%) Retail
11 2 (0.72%) Publishing
11 2 (0.72%) Financial Institution
11 2 (0.72%) German Language
12 1 (0.36%) Retail Banking
12 1 (0.36%) Marketing
12 1 (0.36%) Electronics
12 1 (0.36%) Manufacturing
Libraries, Frameworks & Software Standards
1 17 (6.16%) .NET
2 16 (5.80%) FIX Protocol
3 4 (1.45%) Rendezvous
3 4 (1.45%) Middleware
3 4 (1.45%) WebSphere MQ
4 3 (1.09%) XML
5 2 (0.72%) COM
5 2 (0.72%) HTML
6 1 (0.36%) jQuery
6 1 (0.36%) Java EE
6 1 (0.36%) JSON
6 1 (0.36%) ActiveX
6 1 (0.36%) ASP.NET
6 1 (0.36%) X-Windows
Miscellaneous
1 25 (9.06%) Equities
2 23 (8.33%) Blackberry
3 19 (6.88%) Derivative
4 16 (5.80%) Foreign Exchange (FX)
4 16 (5.80%) Analytical Skills
5 12 (4.35%) Fixed Income
6 6 (2.17%) Thin Client
6 6 (2.17%) Fat Client
7 5 (1.81%) Equity Derivative
8 4 (1.45%) Management Information System
9 3 (1.09%) Smartphone
9 3 (1.09%) SWIFT
9 3 (1.09%) Enterprise Software
9 3 (1.09%) Client/Server
9 3 (1.09%) N-Tier
10 2 (0.72%) Smartcard
10 2 (0.72%) Clustering
10 2 (0.72%) Mobile App
10 2 (0.72%) iPad
10 2 (0.72%) iSeries
Operating Systems
1 116 (42.03%) Windows
2 66 (23.91%) UNIX
3 45 (16.30%) Linux
4 43 (15.58%) Windows 7
5 27 (9.78%) Windows Server 2008
6 20 (7.25%) Windows XP
7 19 (6.88%) Windows Server 2003
8 7 (2.54%) Windows Vista
9 6 (2.17%) Red Hat Enterprise Linux
10 5 (1.81%) Windows Server 2012
11 4 (1.45%) Mac OS X
11 4 (1.45%) Windows 8
11 4 (1.45%) Oracle Linux
12 3 (1.09%) Solaris
13 2 (0.72%) Android
14 1 (0.36%) Apple iOS
14 1 (0.36%) Windows 2000
Processes & Methodologies
1 25 (9.06%) ITIL
2 19 (6.88%) Asset Management
3 16 (5.80%) Change Management
4 14 (5.07%) Incident Management
5 11 (3.99%) CRM
6 9 (3.26%) Investment Management
6 9 (3.26%) Electronic Trading
7 7 (2.54%) Financial Modelling
7 7 (2.54%) Change Control
8 6 (2.17%) Service Management
9 5 (1.81%) Problem Management
9 5 (1.81%) User Acceptance Testing
9 5 (1.81%) Performance Tuning
9 5 (1.81%) Mobile Device Management
9 5 (1.81%) Document Management
9 5 (1.81%) Business Analysis
9 5 (1.81%) Stakeholder Management
9 5 (1.81%) E-Commerce
9 5 (1.81%) Project Management
10 4 (1.45%) PRINCE2
Programming Languages
1 90 (32.61%) SQL
2 14 (5.07%) Perl
3 13 (4.71%) VB
4 12 (4.35%) Java
4 12 (4.35%) VBA
5 10 (3.62%) Shell Script
5 10 (3.62%) VB6
5 10 (3.62%) PowerShell
6 7 (2.54%) C++
6 7 (2.54%) T-SQL
7 6 (2.17%) C#
8 5 (1.81%) Python
8 5 (1.81%) PL/SQL
8 5 (1.81%) VBScript
9 1 (0.36%) Bash Shell
9 1 (0.36%) Ruby
9 1 (0.36%) C
9 1 (0.36%) JavaScript
9 1 (0.36%) VB.NET
Qualifications
1 10 (3.62%) Microsoft Certification
1 10 (3.62%) MCP
1 10 (3.62%) MOS
2 8 (2.90%) Degree
3 5 (1.81%) MCSA
4 4 (1.45%) MCITP
5 3 (1.09%) ITIL Certification
6 2 (0.72%) CCNP
6 2 (0.72%) CCNA
6 2 (0.72%) A+ Certification
6 2 (0.72%) Cisco Certification
6 2 (0.72%) MCSE
6 2 (0.72%) Security Cleared
6 2 (0.72%) MCDST
6 2 (0.72%) MCTS
7 1 (0.36%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 11 (3.99%) SLA
2 4 (1.45%) PCI DSS
2 4 (1.45%) ISO/IEC 27001
System Software
1 53 (19.20%) Active Directory
2 12 (4.35%) XenApp
2 12 (4.35%) VMware Infrastructure
3 7 (2.54%) XenDesktop
4 4 (1.45%) Hyper-V
5 3 (1.09%) VMware ESX
6 2 (0.72%) Xen
7 1 (0.36%) VMware Server
7 1 (0.36%) NLBS
7 1 (0.36%) vSphere
7 1 (0.36%) Microsoft App-V
7 1 (0.36%) VMware Workstation
7 1 (0.36%) Terminal Services
Systems Management
1 12 (4.35%) SCCM
2 8 (2.90%) Control-M
3 3 (1.09%) WSUS
3 3 (1.09%) ITRS Geneos
4 2 (0.72%) Symantec Enterprise Vault
5 1 (0.36%) SCOM
5 1 (0.36%) SCVMM
5 1 (0.36%) HP Quality Center
Vendors
1 72 (26.09%) Microsoft
2 40 (14.49%) Oracle
3 24 (8.70%) VMware
4 23 (8.33%) Citrix
5 19 (6.88%) Bloomberg
6 16 (5.80%) Sybase
6 16 (5.80%) Reuters
7 13 (4.71%) thinkFolio
7 13 (4.71%) Cisco
8 12 (4.35%) CODA
9 10 (3.62%) Charles River
9 10 (3.62%) Business Objects
10 7 (2.54%) Remedy
10 7 (2.54%) Fidessa
11 6 (2.17%) Red Hat
11 6 (2.17%) TIBCO
11 6 (2.17%) ION Trading
12 5 (1.81%) SAP
12 5 (1.81%) Websense
12 5 (1.81%) Hitachi
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