The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 3 June 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jun 2015
Same period 2014 Same period 2013
Support Analyst
Rank 107 89 73
Rank change year-on-year
-18 -16
Contract jobs requiring a Support Analyst 90 128 164
As % of all contract IT jobs located in the City of London 1.64% 2.14% 2.54%
As % of the Job Titles category 1.76% 2.32% 2.74%
Number of daily rates quoted 61 89 93
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£275 £300 £375
Average daily rate % change year-on-year
-8.33% -20.00%
90% offered a daily rate of more than £175 £130 £158
10% offered a daily rate of more than £450 £480 £500
UK excluding London average daily rate £220 £200 £250
% change year-on-year
+10.00% -20.00%
Number of hourly rates quoted 8 9 13
Average hourly rate £18.00 £17.50 £19.38
Average hourly rate % change year-on-year
+2.85% -9.70%
90% offered a hourly rate of more than £12.05 £13.80 £13.98
10% offered a hourly rate of more than £21.15 £20.08 £30.00
UK excluding London average hourly rate £13.35 £14.50 £14.00
% change year-on-year
-7.93% +3.57%
Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5100 5516 5982
As % of all contract IT jobs located in the City of London 92.69% 92.41% 92.74%
Number of daily rates quoted 3901 4140 4411
Average daily rate £450 £440 £450
Average daily rate % change year-on-year
+2.27% -2.22%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £613 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 94 76 140
Average hourly rate £19.72 £19.00 £20.00
Average hourly rate % change year-on-year
+3.76% -5.00%
90% offered a hourly rate of more than £11.80 £12.00 £11.50
10% offered a hourly rate of more than £37.05 £45.25 £115.00
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the City of London

Support Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the City of London region.

Support Analyst Daily Rate Trend in the City of London

Support Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the City of London region over the 3 months to 3 June 2015.

Support Analyst Daily Rate Histogram in the City of London

Support Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the City of London region.

Support Analyst Hourly Rate Trend in the City of London

Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 3 June 2015, IT contractor jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 79 (38.73%) Windows
2 66 (32.35%) SQL
3 60 (29.41%) Finance
4 55 (26.96%) UNIX
5 47 (23.04%) Front Office
6 39 (19.12%) Linux
7 38 (18.63%) Banking
8 36 (17.65%) Active Directory
9 35 (17.16%) Microsoft
10 33 (16.18%) ITIL
11 32 (15.69%) Windows 7
12 28 (13.73%) Oracle
13 23 (11.27%) MS Office
13 23 (11.27%) Investment Banking
14 21 (10.29%) Equities
15 20 (9.80%) SQL Server
15 20 (9.80%) MS Excel
16 19 (9.31%) Foreign Exchange (FX)
16 19 (9.31%) Incident Management
17 17 (8.33%) Back Office
18 16 (7.84%) Legal
19 15 (7.35%) Fixed Income
19 15 (7.35%) Problem Management
20 14 (6.86%) Analytical Skills
20 14 (6.86%) Windows XP
21 13 (6.37%) Bloomberg
21 13 (6.37%) Blackberry
21 13 (6.37%) Law
21 13 (6.37%) Derivative
22 12 (5.88%) VMware

Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 3 June 2015, IT contractor jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (4.41%) MS Exchange
2 8 (3.92%) SharePoint
3 5 (2.45%) Exchange Server 2010
3 5 (2.45%) IIS
4 4 (1.96%) Blackberry Enterprise Server
5 3 (1.47%) Exchange Server 2003
5 3 (1.47%) WebSphere
5 3 (1.47%) Exchange Server 2007
5 3 (1.47%) Tomcat
6 2 (0.98%) IBM Notes
6 2 (0.98%) Apache
6 2 (0.98%) WorkSite
7 1 (0.49%) CMS
7 1 (0.49%) Oracle Workflow
7 1 (0.49%) Jetty
7 1 (0.49%) SharePoint 2010
7 1 (0.49%) Lync
7 1 (0.49%) JBoss
7 1 (0.49%) WebSphere Application Server
7 1 (0.49%) SAS
Applications
1 23 (11.27%) MS Office
2 20 (9.80%) MS Excel
3 3 (1.47%) MS Visio
4 2 (0.98%) PowerPivot
5 1 (0.49%) Photoshop
5 1 (0.49%) MS Project
5 1 (0.49%) MS PowerPoint
5 1 (0.49%) Spreadsheet
Business Applications
1 4 (1.96%) Global One
1 4 (1.96%) Dynamics CRM
2 3 (1.47%) thinkFolio
2 3 (1.47%) CODA-Financials
3 2 (0.98%) ION MarketView
4 1 (0.49%) Bloomberg TOMS
4 1 (0.49%) Markit EDM
4 1 (0.49%) Oracle Retail
4 1 (0.49%) Agresso
4 1 (0.49%) Endur
4 1 (0.49%) LatentZero
4 1 (0.49%) SAP Oil and Gas
4 1 (0.49%) Cerner Millennium
4 1 (0.49%) Remedy ITSM
Cloud Services
1 3 (1.47%) Office 365
2 2 (0.98%) Google Apps
3 1 (0.49%) IaaS
3 1 (0.49%) Mimecast
Communications & Networking
1 11 (5.39%) TCP/IP
2 7 (3.43%) Firewall
2 7 (3.43%) LAN
3 6 (2.94%) VPN
4 5 (2.45%) DNS
4 5 (2.45%) WAN
4 5 (2.45%) Multicast
5 4 (1.96%) Network Security
5 4 (1.96%) DHCP
6 3 (1.47%) VoIP
6 3 (1.47%) SAN
6 3 (1.47%) LDAP
6 3 (1.47%) Internet
6 3 (1.47%) Wireless
7 2 (0.98%) HTTP
8 1 (0.49%) SNMP
8 1 (0.49%) WLAN
8 1 (0.49%) Ethernet
8 1 (0.49%) FTP
8 1 (0.49%) Wi-Fi
Database & Business Intelligence
1 20 (9.80%) SQL Server
2 4 (1.96%) SQL Server Reporting Services
2 4 (1.96%) Relational Database
3 3 (1.47%) SQL Server 2005
3 3 (1.47%) SQL Server Integration Services
3 3 (1.47%) DTS
4 2 (0.98%) MySQL
4 2 (0.98%) Data Warehouse
4 2 (0.98%) Crystal Reports
4 2 (0.98%) Informix
4 2 (0.98%) Data Mart
4 2 (0.98%) BusinessObjects XI
4 2 (0.98%) Star Schema
4 2 (0.98%) Oracle Database
5 1 (0.49%) SQL Server Analysis Services
5 1 (0.49%) SQL Server 2008
5 1 (0.49%) SQL Server 2012
5 1 (0.49%) QlikView
5 1 (0.49%) Oracle Reports
5 1 (0.49%) MS Access
Development Applications
1 4 (1.96%) JIRA
2 2 (0.98%) Visual Studio
2 2 (0.98%) Toad
3 1 (0.49%) ERwin
3 1 (0.49%) Introscope
3 1 (0.49%) Maven
3 1 (0.49%) Jenkins
General
1 60 (29.41%) Finance
2 47 (23.04%) Front Office
3 38 (18.63%) Banking
4 23 (11.27%) Investment Banking
5 17 (8.33%) Back Office
6 16 (7.84%) Legal
7 13 (6.37%) Law
8 7 (3.43%) Retail
9 4 (1.96%) Marketing
9 4 (1.96%) Financial Institution
10 2 (0.98%) Telecoms
10 2 (0.98%) French Language
10 2 (0.98%) German Language
10 2 (0.98%) Advertising
11 1 (0.49%) Retail Banking
11 1 (0.49%) Private Banking
11 1 (0.49%) Electronics
11 1 (0.49%) Manufacturing
Libraries, Frameworks & Software Standards
1 11 (5.39%) .NET
1 11 (5.39%) FIX Protocol
2 6 (2.94%) WebSphere MQ
3 5 (2.45%) Rendezvous
3 5 (2.45%) HTML
3 5 (2.45%) XML
4 2 (0.98%) SOAP
4 2 (0.98%) Web Services
4 2 (0.98%) Java EE
4 2 (0.98%) MDX
5 1 (0.49%) TIBCO EMS
5 1 (0.49%) Middleware
5 1 (0.49%) Apache Axis
5 1 (0.49%) RESTful
5 1 (0.49%) Itk
5 1 (0.49%) ASP.NET
5 1 (0.49%) COM
5 1 (0.49%) CSS
5 1 (0.49%) JSP
Miscellaneous
1 21 (10.29%) Equities
2 19 (9.31%) Foreign Exchange (FX)
3 15 (7.35%) Fixed Income
4 14 (6.86%) Analytical Skills
5 13 (6.37%) Blackberry
5 13 (6.37%) Derivative
6 6 (2.94%) iPad
7 5 (2.45%) Equity Derivative
7 5 (2.45%) NHS
8 4 (1.96%) Clustering
8 4 (1.96%) Video Conferencing
8 4 (1.96%) iPhone
8 4 (1.96%) SWIFT
9 3 (1.47%) Hedge funds
9 3 (1.47%) Credit Risk
10 2 (0.98%) Client/Server
10 2 (0.98%) Computer Science
10 2 (0.98%) iSeries
10 2 (0.98%) Data Integration
11 1 (0.49%) Mobile App
Operating Systems
1 79 (38.73%) Windows
2 55 (26.96%) UNIX
3 39 (19.12%) Linux
4 32 (15.69%) Windows 7
5 14 (6.86%) Windows XP
6 10 (4.90%) Windows Server 2008
7 9 (4.41%) Windows Server 2003
8 7 (3.43%) Windows Vista
8 7 (3.43%) Windows Server 2012
9 5 (2.45%) Mac OS X
9 5 (2.45%) Solaris
10 4 (1.96%) Android
10 4 (1.96%) Red Hat Enterprise Linux
11 3 (1.47%) Windows 8
12 2 (0.98%) Apple iOS
12 2 (0.98%) CentOS
13 1 (0.49%) Mac OS
13 1 (0.49%) Windows Mobile
13 1 (0.49%) AIX
13 1 (0.49%) Windows 2000
Processes & Methodologies
1 33 (16.18%) ITIL
2 19 (9.31%) Incident Management
3 15 (7.35%) Problem Management
4 7 (3.43%) Service Management
4 7 (3.43%) Change Management
4 7 (3.43%) Asset Management
4 7 (3.43%) Document Management
5 6 (2.94%) Stakeholder Management
5 6 (2.94%) Business Intelligence
5 6 (2.94%) Algorithmic Trading
5 6 (2.94%) Release Management
5 6 (2.94%) Investment Management
5 6 (2.94%) Change Control
6 5 (2.45%) Electronic Trading
6 5 (2.45%) Capacity Management
6 5 (2.45%) Agile Software Development
6 5 (2.45%) Migration
6 5 (2.45%) Operational Acceptance Testing
7 4 (1.96%) SDLC
7 4 (1.96%) Service Delivery
Programming Languages
1 66 (32.35%) SQL
2 12 (5.88%) VBA
3 9 (4.41%) Java
4 7 (3.43%) C#
4 7 (3.43%) VBScript
4 7 (3.43%) PowerShell
5 5 (2.45%) VB
6 4 (1.96%) Python
6 4 (1.96%) Shell Script
6 4 (1.96%) Perl
7 2 (0.98%) T-SQL
7 2 (0.98%) JavaScript
7 2 (0.98%) VB6
7 2 (0.98%) Data Analysis Expressions (DAX)
8 1 (0.49%) C
8 1 (0.49%) Korn
8 1 (0.49%) Bash Shell
8 1 (0.49%) sed
8 1 (0.49%) C++
8 1 (0.49%) PL/SQL
Qualifications
1 9 (4.41%) Microsoft Certification
1 9 (4.41%) Degree
2 7 (3.43%) MCSE
3 6 (2.94%) MOS
3 6 (2.94%) Security Cleared
4 3 (1.47%) SC Cleared
5 2 (0.98%) MCITP
5 2 (0.98%) MCSA
5 2 (0.98%) ITIL Certification
5 2 (0.98%) MCP
6 1 (0.49%) BC Cleared
Quality Assurance & Compliance
1 5 (2.45%) SLA
2 4 (1.96%) ISO/IEC 27001
2 4 (1.96%) PCI DSS
3 1 (0.49%) QA
3 1 (0.49%) HL7
3 1 (0.49%) DICOM
System Software
1 36 (17.65%) Active Directory
2 9 (4.41%) VMware Infrastructure
3 5 (2.45%) VMware ESX
4 2 (0.98%) Microsoft App-V
4 2 (0.98%) XenApp
4 2 (0.98%) vSphere
5 1 (0.49%) VMware ESXi
5 1 (0.49%) GPFS
5 1 (0.49%) Microsoft Virtual Server
5 1 (0.49%) NFS
Systems Management
1 7 (3.43%) SCCM
2 5 (2.45%) Control-M
3 4 (1.96%) AirWatch
4 3 (1.47%) ITRS Geneos
5 2 (0.98%) Puppet
5 2 (0.98%) Symantec Enterprise Vault
6 1 (0.49%) SCOM
6 1 (0.49%) CA Wily
6 1 (0.49%) TeamSite
6 1 (0.49%) MOM
6 1 (0.49%) Systems Management Server (SMS)
Vendors
1 35 (17.16%) Microsoft
2 28 (13.73%) Oracle
3 13 (6.37%) Bloomberg
4 12 (5.88%) VMware
5 11 (5.39%) Citrix
6 10 (4.90%) Reuters
7 7 (3.43%) Remedy
7 7 (3.43%) TIBCO
7 7 (3.43%) Apple
7 7 (3.43%) Sybase
8 6 (2.94%) CODA
9 5 (2.45%) Red Hat
9 5 (2.45%) Business Objects
9 5 (2.45%) Cisco
10 4 (1.96%) Fidessa
10 4 (1.96%) Websense
10 4 (1.96%) Wyse
11 3 (1.47%) ION Trading
11 3 (1.47%) Sun
11 3 (1.47%) Murex
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