The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
Support Analyst
Rank 77 81 71
Rank change year-on-year
+4 -10
Contract jobs requiring a Support Analyst 116 133 150
As % of all contract IT jobs located in the City of London 2.28% 2.28% 2.59%
As % of the Job Titles category 2.45% 2.44% 2.77%
Number of daily rates quoted 80 84 101
Average daily rate
Keep up to 90%
of your Daily Rate
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£363 £320 £300
Average daily rate % change year-on-year
+13.28% +6.66%
90% offered a daily rate of more than £164 £145 £178
10% offered a daily rate of more than £503 £493 £500
UK excluding London average daily rate £220 £225 £250
% change year-on-year
-2.22% -10.00%
Number of hourly rates quoted 4 22 18
Average hourly rate £16.00 £20.00 £19.00
Average hourly rate % change year-on-year
-20.00% +5.26%
90% offered a hourly rate of more than £13.25 £15.55 £15.20
10% offered a hourly rate of more than £19.80 £25.00 £35.00
UK excluding London average hourly rate £16.00 £16.00 £14.50
% change year-on-year
- +10.34%
Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
4731 5443 5406
As % of all contract IT jobs located in the City of London 92.80% 93.22% 93.17%
Number of daily rates quoted 3616 3824 4008
Average daily rate £450 £450 £450
90% offered a daily rate of more than £290 £275 £280
10% offered a daily rate of more than £600 £625 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 68 87 130
Average hourly rate £17.98 £20.00 £19.00
Average hourly rate % change year-on-year
-10.10% +5.26%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £28.00 £33.34 £72.50
UK excluding London average hourly rate £16.72 £17.00 £17.50
% change year-on-year
-1.64% -2.85%

Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the City of London

Support Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the City of London region.

Support Analyst Daily Rate Trend in the City of London

Support Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the City of London region over the 3 months to 4 March 2015.

Support Analyst Daily Rate Histogram in the City of London

Support Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the City of London region.

Support Analyst Hourly Rate Trend in the City of London

Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 4 March 2015, IT contractor jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 115 (42.59%) Windows
2 100 (37.04%) SQL
3 83 (30.74%) Finance
4 64 (23.70%) UNIX
4 64 (23.70%) Microsoft
5 62 (22.96%) Front Office
6 61 (22.59%) Banking
7 48 (17.78%) Active Directory
8 44 (16.30%) Linux
9 41 (15.19%) MS Office
10 40 (14.81%) Windows 7
11 38 (14.07%) Oracle
12 37 (13.70%) Investment Banking
13 36 (13.33%) ITIL
14 30 (11.11%) Back Office
14 30 (11.11%) SQL Server
14 30 (11.11%) MS Excel
15 28 (10.37%) Equities
16 24 (8.89%) Blackberry
17 23 (8.52%) MS Exchange
18 21 (7.78%) .NET
18 21 (7.78%) Citrix
18 21 (7.78%) Bloomberg
18 21 (7.78%) Windows Server 2008
19 20 (7.41%) Windows XP
20 19 (7.04%) VMware
20 19 (7.04%) Fixed Income
20 19 (7.04%) Derivative
21 17 (6.30%) Reuters
21 17 (6.30%) Incident Management

Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 4 March 2015, IT contractor jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (8.52%) MS Exchange
2 15 (5.56%) SharePoint
3 11 (4.07%) Exchange Server 2010
4 10 (3.70%) Blackberry Enterprise Server
5 6 (2.22%) Exchange Server 2007
6 5 (1.85%) SharePoint 2010
7 4 (1.48%) WorkSite
8 3 (1.11%) Exchange Server 2003
8 3 (1.11%) WebSphere
9 2 (0.74%) TIBCO EMS
9 2 (0.74%) IIS
9 2 (0.74%) CMS
10 1 (0.37%) Apache
10 1 (0.37%) Tomcat
10 1 (0.37%) TeamSite
10 1 (0.37%) Exchange Server 2013
Applications
1 41 (15.19%) MS Office
2 30 (11.11%) MS Excel
3 2 (0.74%) MS PowerPoint
3 2 (0.74%) MS Project
4 1 (0.37%) MS Visio
4 1 (0.37%) Photoshop
4 1 (0.37%) Spreadsheet
4 1 (0.37%) PowerPivot
Business Applications
1 9 (3.33%) CODA-Financials
1 9 (3.33%) thinkFolio
1 9 (3.33%) Markit EDM
2 6 (2.22%) HiPortfolio
3 5 (1.85%) ION MarketView
4 4 (1.48%) Dynamics CRM
5 2 (0.74%) assyst
5 2 (0.74%) SAP FI
5 2 (0.74%) RMDS
5 2 (0.74%) SAP CO
5 2 (0.74%) SAP FI/CO
6 1 (0.37%) Agresso
6 1 (0.37%) SAP ERP
6 1 (0.37%) SAP Oil and Gas
6 1 (0.37%) Bloomberg TOMS
6 1 (0.37%) SAP BPC
6 1 (0.37%) Cerner Millennium
6 1 (0.37%) Remedy ITSM
Cloud Services
1 2 (0.74%) Office 365
2 1 (0.37%) Microsoft Azure
Communications & Networking
1 9 (3.33%) DNS
1 9 (3.33%) LAN
2 7 (2.59%) WAN
2 7 (2.59%) VPN
2 7 (2.59%) Network Security
3 6 (2.22%) Internet
3 6 (2.22%) DHCP
4 5 (1.85%) TCP/IP
5 4 (1.48%) SAN
5 4 (1.48%) Wireless
5 4 (1.48%) Firewall
6 3 (1.11%) IP Telephony
6 3 (1.11%) LDAP
6 3 (1.11%) FTP
6 3 (1.11%) 3G
7 2 (0.74%) Intranet
7 2 (0.74%) VoIP
7 2 (0.74%) BIG-IP
8 1 (0.37%) DSL
8 1 (0.37%) HTTP
Database & Business Intelligence
1 30 (11.11%) SQL Server
2 9 (3.33%) BusinessObjects XI
2 9 (3.33%) Relational Database
3 7 (2.59%) Oracle Database
4 4 (1.48%) SQL Server Integration Services
4 4 (1.48%) RDBMS
5 3 (1.11%) SQL Server Reporting Services
5 3 (1.11%) Crystal Reports
5 3 (1.11%) DTS
5 3 (1.11%) SQL Server 2005
5 3 (1.11%) Big Data
5 3 (1.11%) MarkLogic
6 2 (0.74%) NoSQL
6 2 (0.74%) SQL Server 2008
6 2 (0.74%) MySQL
6 2 (0.74%) Data Warehouse
6 2 (0.74%) MS Access
7 1 (0.37%) IDOL
7 1 (0.37%) Oracle Reports
7 1 (0.37%) Star Schema
Development Applications
1 2 (0.74%) Team Foundation Server
1 2 (0.74%) Toad
1 2 (0.74%) Serena SBM
2 1 (0.37%) Eclipse
2 1 (0.37%) Visual Studio
2 1 (0.37%) ERwin
2 1 (0.37%) JIRA
General
1 83 (30.74%) Finance
2 62 (22.96%) Front Office
3 61 (22.59%) Banking
4 37 (13.70%) Investment Banking
5 30 (11.11%) Back Office
6 14 (5.19%) Law
6 14 (5.19%) Legal
7 5 (1.85%) Telecoms
7 5 (1.85%) Retail
8 4 (1.48%) Advertising
9 3 (1.11%) Financial Institution
9 3 (1.11%) Marketing
10 2 (0.74%) French Language
10 2 (0.74%) German Language
10 2 (0.74%) Publishing
11 1 (0.37%) Electronics
11 1 (0.37%) Manufacturing
Libraries, Frameworks & Software Standards
1 21 (7.78%) .NET
2 11 (4.07%) FIX Protocol
3 6 (2.22%) XML
4 5 (1.85%) HTML
5 4 (1.48%) Middleware
6 2 (0.74%) WebSphere MQ
6 2 (0.74%) ASP.NET
6 2 (0.74%) COM
7 1 (0.37%) JSP
7 1 (0.37%) SOAP
7 1 (0.37%) Web Services
7 1 (0.37%) Apache Axis
7 1 (0.37%) MDX
7 1 (0.37%) JSON
7 1 (0.37%) RESTful
7 1 (0.37%) jQuery
7 1 (0.37%) Itk
Miscellaneous
1 28 (10.37%) Equities
2 24 (8.89%) Blackberry
3 19 (7.04%) Fixed Income
3 19 (7.04%) Derivative
4 15 (5.56%) Analytical Skills
5 13 (4.81%) Foreign Exchange (FX)
6 7 (2.59%) Thin Client
6 7 (2.59%) Equity Derivative
6 7 (2.59%) Fat Client
7 5 (1.85%) SWIFT
8 3 (1.11%) Client/Server
8 3 (1.11%) Smartphone
8 3 (1.11%) Credit Risk
9 2 (0.74%) Mobile App
9 2 (0.74%) Enterprise Software
9 2 (0.74%) iPad
9 2 (0.74%) Hedge funds
9 2 (0.74%) Market Risk
9 2 (0.74%) Video Conferencing
9 2 (0.74%) iPhone
Operating Systems
1 115 (42.59%) Windows
2 64 (23.70%) UNIX
3 44 (16.30%) Linux
4 40 (14.81%) Windows 7
5 21 (7.78%) Windows Server 2008
6 20 (7.41%) Windows XP
7 14 (5.19%) Windows Server 2003
8 8 (2.96%) Windows Vista
9 7 (2.59%) Windows Server 2012
10 5 (1.85%) Windows 8
10 5 (1.85%) Oracle Linux
11 4 (1.48%) Solaris
12 3 (1.11%) Mac OS X
12 3 (1.11%) Android
13 2 (0.74%) Apple iOS
13 2 (0.74%) Red Hat Enterprise Linux
14 1 (0.37%) Windows 2000
14 1 (0.37%) Windows Mobile
Processes & Methodologies
1 36 (13.33%) ITIL
2 17 (6.30%) Incident Management
3 14 (5.19%) Asset Management
3 14 (5.19%) Change Management
4 12 (4.44%) Problem Management
5 11 (4.07%) CRM
6 10 (3.70%) Service Management
7 9 (3.33%) Electronic Trading
7 9 (3.33%) Investment Management
7 9 (3.33%) Change Control
8 8 (2.96%) Service Delivery
9 7 (2.59%) Risk Management
9 7 (2.59%) Document Management
9 7 (2.59%) User Acceptance Testing
9 7 (2.59%) Release Management
10 6 (2.22%) Mobile Device Management
10 6 (2.22%) Financial Modelling
10 6 (2.22%) Agile Software Development
11 5 (1.85%) Project Management
11 5 (1.85%) Stakeholder Management
Programming Languages
1 100 (37.04%) SQL
2 16 (5.93%) VBA
2 16 (5.93%) Java
3 14 (5.19%) VB
4 12 (4.44%) Perl
5 10 (3.70%) C#
5 10 (3.70%) Shell Script
5 10 (3.70%) VB6
6 8 (2.96%) PowerShell
6 8 (2.96%) C++
7 7 (2.59%) VBScript
8 6 (2.22%) Python
8 6 (2.22%) PL/SQL
8 6 (2.22%) T-SQL
9 2 (0.74%) JavaScript
10 1 (0.37%) C
10 1 (0.37%) VB.NET
10 1 (0.37%) Ruby
10 1 (0.37%) Bash Shell
10 1 (0.37%) Data Analysis Expressions (DAX)
Qualifications
1 13 (4.81%) Microsoft Certification
2 10 (3.70%) Degree
3 9 (3.33%) MOS
3 9 (3.33%) MCP
4 6 (2.22%) MCITP
4 6 (2.22%) MCSE
4 6 (2.22%) MCSA
5 4 (1.48%) VCP4
5 4 (1.48%) Security Cleared
6 3 (1.11%) ITIL Certification
7 2 (0.74%) MCDST
7 2 (0.74%) MCTS
7 2 (0.74%) A+ Certification
8 1 (0.37%) CCNP
8 1 (0.37%) CCNA
8 1 (0.37%) Cisco Certification
8 1 (0.37%) BC Cleared
8 1 (0.37%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 10 (3.70%) SLA
2 5 (1.85%) ISO/IEC 27001
2 5 (1.85%) PCI DSS
3 1 (0.37%) QA
3 1 (0.37%) HL7
3 1 (0.37%) DICOM
System Software
1 48 (17.78%) Active Directory
2 11 (4.07%) VMware Infrastructure
3 6 (2.22%) XenApp
4 4 (1.48%) Hyper-V
5 3 (1.11%) VMware ESX
6 2 (0.74%) XenDesktop
6 2 (0.74%) Xen
7 1 (0.37%) VMware Workstation
7 1 (0.37%) Microsoft App-V
7 1 (0.37%) Terminal Services
7 1 (0.37%) NLBS
7 1 (0.37%) VMware Server
Systems Management
1 11 (4.07%) SCCM
2 4 (1.48%) ITRS Geneos
2 4 (1.48%) Control-M
3 2 (0.74%) Symantec Enterprise Vault
3 2 (0.74%) WSUS
4 1 (0.37%) MOM
4 1 (0.37%) Systems Management Server (SMS)
4 1 (0.37%) HP Quality Center
4 1 (0.37%) SCOM
4 1 (0.37%) SCVMM
Vendors
1 64 (23.70%) Microsoft
2 38 (14.07%) Oracle
3 21 (7.78%) Citrix
3 21 (7.78%) Bloomberg
4 19 (7.04%) VMware
5 17 (6.30%) Reuters
6 16 (5.93%) Sybase
7 13 (4.81%) CODA
8 10 (3.70%) Cisco
9 9 (3.33%) Business Objects
10 8 (2.96%) ION Trading
11 7 (2.59%) Charles River
11 7 (2.59%) Fidessa
12 6 (2.22%) SAP
12 6 (2.22%) Websense
13 5 (1.85%) HP
14 4 (1.48%) Sun
14 4 (1.48%) TIBCO
14 4 (1.48%) AppSense
15 3 (1.11%) Remedy
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