The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Support Analyst
Rank 116 74 76
Rank change year-on-year
-42 +2
Contract jobs requiring a Support Analyst 92 139 159
As % of all contract IT jobs located in the City of London 1.58% 2.41% 2.29%
As % of the Job Titles category 1.71% 2.61% 2.47%
Number of daily rates quoted 64 97 89
Average daily rate
Keep up to 90%
of your Daily Rate
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£267 £300 £325
Average daily rate % change year-on-year
-10.91% -7.69%
90% offered a daily rate of more than £147 £119 £182
10% offered a daily rate of more than £475 £475 £500
UK excluding London average daily rate £230 £208 £210
% change year-on-year
+10.84% -1.19%
Number of hourly rates quoted 9 16 22
Average hourly rate £19.00 £16.00 £20.00
Average hourly rate % change year-on-year
+18.75% -20.00%
90% offered a hourly rate of more than £14.80 £14.50 £13.97
10% offered a hourly rate of more than £21.70 £23.19 £24.70
UK excluding London average hourly rate £14.00 £15.00 £14.13
% change year-on-year
-6.66% +6.19%
Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5393 5319 6448
As % of all contract IT jobs located in the City of London 92.43% 92.41% 92.94%
Number of daily rates quoted 4151 3926 4767
Average daily rate £450 £450 £450
90% offered a daily rate of more than £276 £263 £282
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 92 76 164
Average hourly rate £20.00 £18.58 £20.00
Average hourly rate % change year-on-year
+7.64% -7.10%
90% offered a hourly rate of more than £11.00 £12.00 £11.50
10% offered a hourly rate of more than £37.05 £32.03 £51.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the City of London

Support Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the City of London region.

Support Analyst Daily Rate Trend in the City of London

Support Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the City of London region over the 3 months to 3 July 2015.

Support Analyst Daily Rate Histogram in the City of London

Support Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the City of London region.

Support Analyst Hourly Rate Trend in the City of London

Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 3 July 2015, IT contractor jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 89 (41.59%) Windows
2 68 (31.78%) SQL
3 63 (29.44%) Finance
4 49 (22.90%) UNIX
5 46 (21.50%) Front Office
6 41 (19.16%) Microsoft
7 39 (18.22%) Active Directory
8 36 (16.82%) Linux
9 35 (16.36%) Banking
9 35 (16.36%) Windows 7
10 34 (15.89%) ITIL
11 28 (13.08%) Oracle
11 28 (13.08%) MS Office
12 24 (11.21%) MS Excel
13 23 (10.75%) Investment Banking
14 22 (10.28%) Equities
15 21 (9.81%) SQL Server
16 20 (9.35%) Incident Management
17 19 (8.88%) Foreign Exchange (FX)
18 18 (8.41%) Windows XP
19 17 (7.94%) Legal
20 16 (7.48%) Problem Management
21 15 (7.01%) Citrix
22 14 (6.54%) Law
22 14 (6.54%) Fixed Income
22 14 (6.54%) Analytical Skills
23 13 (6.07%) Derivative
23 13 (6.07%) Blackberry
23 13 (6.07%) VMware
24 12 (5.61%) VBA

Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 3 July 2015, IT contractor jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (3.27%) SharePoint
1 7 (3.27%) MS Exchange
2 4 (1.87%) Tomcat
2 4 (1.87%) IIS
2 4 (1.87%) Blackberry Enterprise Server
3 3 (1.40%) Exchange Server 2010
3 3 (1.40%) JBoss
3 3 (1.40%) Apache
3 3 (1.40%) WebSphere
3 3 (1.40%) WorkSite
4 2 (0.93%) IBM Notes
4 2 (0.93%) CMS
5 1 (0.47%) Oracle Workflow
5 1 (0.47%) Exchange Server 2003
5 1 (0.47%) WebSphere Application Server
5 1 (0.47%) WebLogic
5 1 (0.47%) SAS
5 1 (0.47%) Exchange Server 2007
5 1 (0.47%) Drupal
5 1 (0.47%) Jetty
Applications
1 28 (13.08%) MS Office
2 24 (11.21%) MS Excel
3 3 (1.40%) MS Visio
4 2 (0.93%) Spreadsheet
4 2 (0.93%) PowerPivot
5 1 (0.47%) Photoshop
5 1 (0.47%) MS Project
5 1 (0.47%) MS PowerPoint
Business Applications
1 4 (1.87%) Global One
1 4 (1.87%) Dynamics CRM
2 3 (1.40%) thinkFolio
3 2 (0.93%) ION MarketView
3 2 (0.93%) Markit EDM
4 1 (0.47%) Oracle Retail
4 1 (0.47%) Bloomberg TOMS
4 1 (0.47%) Cerner Millennium
4 1 (0.47%) Remedy ITSM
4 1 (0.47%) LatentZero
4 1 (0.47%) Agresso
4 1 (0.47%) CODA-Financials
4 1 (0.47%) Endur
Cloud Services
1 4 (1.87%) Office 365
2 2 (0.93%) Google Apps
3 1 (0.47%) Amazon AWS
3 1 (0.47%) IaaS
Communications & Networking
1 11 (5.14%) TCP/IP
2 10 (4.67%) Firewall
3 8 (3.74%) LAN
4 7 (3.27%) VPN
5 6 (2.80%) WAN
6 5 (2.34%) DNS
6 5 (2.34%) Multicast
6 5 (2.34%) Network Security
7 4 (1.87%) Wireless
7 4 (1.87%) SAN
7 4 (1.87%) DHCP
8 3 (1.40%) VoIP
8 3 (1.40%) LDAP
9 2 (0.93%) HTTP
9 2 (0.93%) DMZ
10 1 (0.47%) MPLS
10 1 (0.47%) OSPF
10 1 (0.47%) BGP
10 1 (0.47%) VRRP
10 1 (0.47%) SNMP
Database & Business Intelligence
1 21 (9.81%) SQL Server
2 5 (2.34%) SQL Server Reporting Services
2 5 (2.34%) Relational Database
3 4 (1.87%) SQL Server Integration Services
4 3 (1.40%) DTS
4 3 (1.40%) SQL Server 2005
4 3 (1.40%) Oracle Database
5 2 (0.93%) Data Warehouse
5 2 (0.93%) Crystal Reports
5 2 (0.93%) Informix
5 2 (0.93%) SQL Server 2008
5 2 (0.93%) Data Mart
5 2 (0.93%) RDBMS
5 2 (0.93%) Star Schema
6 1 (0.47%) Redis
6 1 (0.47%) SQL Server 2012
6 1 (0.47%) QlikView
6 1 (0.47%) SQL Server Analysis Services
6 1 (0.47%) Oracle Reports
6 1 (0.47%) MS Access
Development Applications
1 4 (1.87%) JIRA
2 2 (0.93%) Jenkins
2 2 (0.93%) Visual Studio
3 1 (0.47%) ERwin
3 1 (0.47%) Introscope
3 1 (0.47%) Maven
General
1 63 (29.44%) Finance
2 46 (21.50%) Front Office
3 35 (16.36%) Banking
4 23 (10.75%) Investment Banking
5 17 (7.94%) Legal
6 14 (6.54%) Law
7 10 (4.67%) Back Office
8 8 (3.74%) Retail
9 4 (1.87%) Financial Institution
10 3 (1.40%) Marketing
11 2 (0.93%) French Language
11 2 (0.93%) German Language
11 2 (0.93%) Telecoms
12 1 (0.47%) Manufacturing
12 1 (0.47%) Advertising
12 1 (0.47%) Retail Banking
12 1 (0.47%) Private Banking
Libraries, Frameworks & Software Standards
1 7 (3.27%) .NET
1 7 (3.27%) FIX Protocol
2 6 (2.80%) WebSphere MQ
3 5 (2.34%) Rendezvous
4 4 (1.87%) XML
4 4 (1.87%) HTML
5 3 (1.40%) Web Services
6 2 (0.93%) COM
6 2 (0.93%) CSS
6 2 (0.93%) JSP
6 2 (0.93%) SOAP
6 2 (0.93%) MDX
6 2 (0.93%) Java EE
7 1 (0.47%) TIBCO EMS
7 1 (0.47%) Application Packaging
7 1 (0.47%) Middleware
7 1 (0.47%) ActiveMQ
7 1 (0.47%) Spring
7 1 (0.47%) Ruby on Rails
7 1 (0.47%) Struts
Miscellaneous
1 22 (10.28%) Equities
2 19 (8.88%) Foreign Exchange (FX)
3 14 (6.54%) Fixed Income
3 14 (6.54%) Analytical Skills
4 13 (6.07%) Blackberry
4 13 (6.07%) Derivative
5 7 (3.27%) iPad
6 6 (2.80%) Video Conferencing
6 6 (2.80%) NHS
7 5 (2.34%) Equity Derivative
8 4 (1.87%) Hedge funds
8 4 (1.87%) iPhone
8 4 (1.87%) SWIFT
9 3 (1.40%) Credit Risk
9 3 (1.40%) Clustering
10 2 (0.93%) Management Information System
10 2 (0.93%) Client/Server
10 2 (0.93%) Computer Science
10 2 (0.93%) Data Integration
11 1 (0.47%) Market Risk
Operating Systems
1 89 (41.59%) Windows
2 49 (22.90%) UNIX
3 36 (16.82%) Linux
4 35 (16.36%) Windows 7
5 18 (8.41%) Windows XP
6 12 (5.61%) Windows Server 2008
7 10 (4.67%) Windows Server 2003
8 7 (3.27%) Windows Vista
8 7 (3.27%) Mac OS X
8 7 (3.27%) Windows Server 2012
9 5 (2.34%) Solaris
9 5 (2.34%) Android
10 4 (1.87%) Red Hat Enterprise Linux
11 3 (1.40%) CentOS
11 3 (1.40%) Windows 8
12 2 (0.93%) Apple iOS
12 2 (0.93%) Mac OS
13 1 (0.47%) Windows Mobile
13 1 (0.47%) AIX
13 1 (0.47%) Windows 2000
Processes & Methodologies
1 34 (15.89%) ITIL
2 20 (9.35%) Incident Management
3 16 (7.48%) Problem Management
4 10 (4.67%) Service Management
5 9 (4.21%) Change Management
6 8 (3.74%) Asset Management
7 7 (3.27%) Document Management
7 7 (3.27%) Migration
7 7 (3.27%) Release Management
7 7 (3.27%) Change Control
8 6 (2.80%) Capacity Management
8 6 (2.80%) Operational Acceptance Testing
8 6 (2.80%) Investment Management
9 5 (2.34%) Root Cause Analysis
9 5 (2.34%) Mobile Device Management
9 5 (2.34%) Stakeholder Management
9 5 (2.34%) Project Planning
9 5 (2.34%) Service Delivery
9 5 (2.34%) Business Intelligence
10 4 (1.87%) CRM
Programming Languages
1 68 (31.78%) SQL
2 12 (5.61%) VBA
3 10 (4.67%) Java
4 7 (3.27%) C#
4 7 (3.27%) Python
5 6 (2.80%) VBScript
5 6 (2.80%) PowerShell
6 5 (2.34%) Perl
7 4 (1.87%) Shell Script
8 3 (1.40%) VB
8 3 (1.40%) T-SQL
8 3 (1.40%) JavaScript
9 2 (0.93%) PL/SQL
9 2 (0.93%) Data Analysis Expressions (DAX)
10 1 (0.47%) C
10 1 (0.47%) C++
10 1 (0.47%) Bash Shell
10 1 (0.47%) sed
10 1 (0.47%) Ruby
10 1 (0.47%) Korn
Qualifications
1 10 (4.67%) Microsoft Certification
1 10 (4.67%) Degree
2 8 (3.74%) MCSE
3 7 (3.27%) MOS
4 6 (2.80%) Security Cleared
5 3 (1.40%) SC Cleared
6 2 (0.93%) MCITP
6 2 (0.93%) MCSA
6 2 (0.93%) ITIL Certification
6 2 (0.93%) MCP
7 1 (0.47%) CCSA
7 1 (0.47%) BC Cleared
Quality Assurance & Compliance
1 9 (4.21%) SLA
2 4 (1.87%) ISO/IEC 27001
2 4 (1.87%) PCI DSS
3 1 (0.47%) QA
3 1 (0.47%) HL7
3 1 (0.47%) DICOM
System Software
1 39 (18.22%) Active Directory
2 10 (4.67%) VMware Infrastructure
3 6 (2.80%) VMware ESX
4 2 (0.93%) Microsoft App-V
4 2 (0.93%) XenApp
4 2 (0.93%) vSphere
5 1 (0.47%) Varnish
5 1 (0.47%) VMware ESXi
5 1 (0.47%) GPFS
5 1 (0.47%) Microsoft Virtual Server
5 1 (0.47%) NFS
5 1 (0.47%) NDS
Systems Management
1 8 (3.74%) SCCM
2 7 (3.27%) Control-M
3 6 (2.80%) AirWatch
4 3 (1.40%) ITRS Geneos
4 3 (1.40%) Puppet
5 1 (0.47%) Symantec Enterprise Vault
5 1 (0.47%) Vagrant
5 1 (0.47%) TeamSite
5 1 (0.47%) MOM
5 1 (0.47%) Systems Management Server (SMS)
5 1 (0.47%) SCOM
5 1 (0.47%) ZABBIX
5 1 (0.47%) CA Wily
Vendors
1 41 (19.16%) Microsoft
2 28 (13.08%) Oracle
3 15 (7.01%) Citrix
4 13 (6.07%) VMware
5 9 (4.21%) Bloomberg
6 8 (3.74%) Apple
7 7 (3.27%) Remedy
7 7 (3.27%) TIBCO
8 6 (2.80%) Red Hat
8 6 (2.80%) Reuters
8 6 (2.80%) Cisco
9 5 (2.34%) Websense
9 5 (2.34%) Wyse
10 4 (1.87%) Charles River
10 4 (1.87%) Sybase
10 4 (1.87%) CODA
11 3 (1.40%) HP
11 3 (1.40%) Business Objects
11 3 (1.40%) IBM
11 3 (1.40%) Sun
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