The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Support Analyst
Rank 87 69 82
Rank change year-on-year
-18 +13
Contract jobs requiring a Support Analyst 115 164 167
As % of all contract IT jobs located in the City of London 2.13% 2.78% 2.30%
As % of the Job Titles category 2.30% 3.02% 2.49%
Number of daily rates quoted 86 117 97
Average daily rate
Keep up to 90%
of your Daily Rate
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£274 £325 £300
Average daily rate % change year-on-year
-15.76% +8.33%
90% offered a daily rate of more than £140 £150 £139
10% offered a daily rate of more than £475 £500 £475
UK excluding London average daily rate £275 £200 £230
% change year-on-year
+37.50% -13.04%
Number of hourly rates quoted 7 18 25
Average hourly rate £21.50 £17.25 £20.00
Average hourly rate % change year-on-year
+24.63% -13.75%
90% offered a hourly rate of more than £18.90 £14.50 £13.97
10% offered a hourly rate of more than £22.20 £32.27 £25.60
UK excluding London average hourly rate £14.50 £14.50 £14.50
Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5005 5436 6720
As % of all contract IT jobs located in the City of London 92.89% 92.15% 92.70%
Number of daily rates quoted 3940 3934 4907
Average daily rate £450 £450 £450
90% offered a daily rate of more than £283 £275 £275
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 71 92 148
Average hourly rate £15.13 £18.00 £19.50
Average hourly rate % change year-on-year
-15.97% -7.69%
90% offered a hourly rate of more than £10.80 £13.01 £13.50
10% offered a hourly rate of more than £24.55 £36.35 £34.25
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the City of London

Support Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the City of London region.

Support Analyst Daily Rate Trend in the City of London

Support Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the City of London region over the 3 months to 1 September 2015.

Support Analyst Daily Rate Histogram in the City of London

Support Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the City of London region.

Support Analyst Hourly Rate Trend in the City of London

Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 1 September 2015, IT contractor jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 92 (45.32%) Windows
2 72 (35.47%) Finance
3 58 (28.57%) SQL
4 40 (19.70%) Microsoft
5 37 (18.23%) UNIX
5 37 (18.23%) Windows 7
6 33 (16.26%) MS Office
7 32 (15.76%) Banking
8 31 (15.27%) Front Office
8 31 (15.27%) ITIL
9 28 (13.79%) Linux
10 27 (13.30%) Active Directory
11 24 (11.82%) Windows Server 2008
12 23 (11.33%) MS Excel
13 21 (10.34%) Oracle
13 21 (10.34%) Investment Banking
14 19 (9.36%) Analytical Skills
15 18 (8.87%) .NET
15 18 (8.87%) TCP/IP
16 17 (8.37%) Citrix
16 17 (8.37%) SQL Server
17 16 (7.88%) Blackberry
17 16 (7.88%) Legal
18 15 (7.39%) Firewall
18 15 (7.39%) Windows XP
19 14 (6.90%) Foreign Exchange (FX)
19 14 (6.90%) Equities
20 13 (6.40%) C#
21 12 (5.91%) LAN
21 12 (5.91%) Asset Management

Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 1 September 2015, IT contractor jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (4.43%) MS Exchange
2 8 (3.94%) IIS
3 7 (3.45%) WorkSite
4 6 (2.96%) Exchange Server 2010
5 4 (1.97%) Blackberry Enterprise Server
5 4 (1.97%) JBoss
5 4 (1.97%) Tomcat
5 4 (1.97%) SharePoint
6 3 (1.48%) IBM Notes
6 3 (1.48%) Apache
6 3 (1.48%) Exchange Server 2007
7 2 (0.99%) WebSphere
7 2 (0.99%) Lync
8 1 (0.49%) Exchange Server 2013
8 1 (0.49%) Drupal
8 1 (0.49%) Jetty
8 1 (0.49%) nginx
8 1 (0.49%) Apache Solr
8 1 (0.49%) CMS
8 1 (0.49%) Oracle Workflow
Applications
1 33 (16.26%) MS Office
2 23 (11.33%) MS Excel
3 4 (1.97%) MS PowerPoint
4 3 (1.48%) MS Project
4 3 (1.48%) MS Visio
5 2 (0.99%) Spreadsheet
6 1 (0.49%) PowerPivot
6 1 (0.49%) Photoshop
6 1 (0.49%) Acrobat
6 1 (0.49%) Adobe Premiere
6 1 (0.49%) Adobe After Effects
Business Applications
1 4 (1.97%) Global One
2 3 (1.48%) Dynamics CRM
2 3 (1.48%) Oracle Financials
2 3 (1.48%) Oracle 11i
2 3 (1.48%) Hyperion Planning
2 3 (1.48%) Oracle General Ledger
2 3 (1.48%) Oracle EBS R12
2 3 (1.48%) Oracle EBS
2 3 (1.48%) Oracle iProcurement
2 3 (1.48%) Oracle Payables
2 3 (1.48%) Oracle Receivables
2 3 (1.48%) Oracle Cash Management
3 2 (0.99%) thinkFolio
4 1 (0.49%) Markit EDM
4 1 (0.49%) Oracle Retail
4 1 (0.49%) ION MarketView
4 1 (0.49%) Agresso
4 1 (0.49%) CODA-Financials
4 1 (0.49%) Endur
4 1 (0.49%) Kondor+
Cloud Services
1 5 (2.46%) Office 365
2 2 (0.99%) Google Apps
3 1 (0.49%) IaaS
3 1 (0.49%) Google Analytics
3 1 (0.49%) Amazon AWS
Communications & Networking
1 18 (8.87%) TCP/IP
2 15 (7.39%) Firewall
3 12 (5.91%) LAN
4 11 (5.42%) WAN
5 9 (4.43%) DNS
6 8 (3.94%) VPN
7 6 (2.96%) Wireless
7 6 (2.96%) Multicast
8 4 (1.97%) DHCP
9 3 (1.48%) WLAN
9 3 (1.48%) SAN
9 3 (1.48%) DMZ
9 3 (1.48%) IPsec
9 3 (1.48%) MPLS
9 3 (1.48%) OSPF
9 3 (1.48%) BGP
9 3 (1.48%) Cisco ISE
10 2 (0.99%) Internet
10 2 (0.99%) HSRP
10 2 (0.99%) Software-Defined Networking
Database & Business Intelligence
1 17 (8.37%) SQL Server
2 8 (3.94%) BusinessObjects
3 4 (1.97%) SQL Server Reporting Services
3 4 (1.97%) SQL Server 2008
3 4 (1.97%) Oracle Database
4 3 (1.48%) SQL Server 2005
5 2 (0.99%) SQL Server Integration Services
5 2 (0.99%) SQL Server 2012
5 2 (0.99%) Informix
5 2 (0.99%) Relational Database
6 1 (0.49%) Data Warehouse
6 1 (0.49%) Data Mining
6 1 (0.49%) RDBMS
6 1 (0.49%) Star Schema
6 1 (0.49%) PowerCenter
6 1 (0.49%) DB2
6 1 (0.49%) Crystal Reports
6 1 (0.49%) MySQL
6 1 (0.49%) Redis
6 1 (0.49%) Big Data
Development Applications
1 5 (2.46%) JIRA
2 2 (0.99%) Jenkins
3 1 (0.49%) Visual Studio
3 1 (0.49%) Introscope
3 1 (0.49%) Maven
General
1 72 (35.47%) Finance
2 32 (15.76%) Banking
3 31 (15.27%) Front Office
4 21 (10.34%) Investment Banking
5 16 (7.88%) Legal
6 10 (4.93%) Retail
7 9 (4.43%) Law
8 3 (1.48%) Advertising
8 3 (1.48%) Financial Institution
9 2 (0.99%) Retail Banking
9 2 (0.99%) Manufacturing
9 2 (0.99%) Back Office
9 2 (0.99%) Telecoms
10 1 (0.49%) Publishing
10 1 (0.49%) Corporate Banking
10 1 (0.49%) Private Banking
10 1 (0.49%) Marketing
Libraries, Frameworks & Software Standards
1 18 (8.87%) .NET
2 12 (5.91%) FIX Protocol
3 6 (2.96%) WebSphere MQ
3 6 (2.96%) Rendezvous
4 5 (2.46%) Middleware
5 4 (1.97%) .NET Framework
5 4 (1.97%) ASP.NET
5 4 (1.97%) CSS
5 4 (1.97%) HTML
6 3 (1.48%) 802.1X
6 3 (1.48%) COM
6 3 (1.48%) Web Services
7 2 (0.99%) XML
7 2 (0.99%) Java EE
7 2 (0.99%) SOAP
8 1 (0.49%) Struts
8 1 (0.49%) WCF
8 1 (0.49%) WPF
8 1 (0.49%) WF
8 1 (0.49%) Application Packaging
Miscellaneous
1 19 (9.36%) Analytical Skills
2 16 (7.88%) Blackberry
3 14 (6.90%) Foreign Exchange (FX)
3 14 (6.90%) Equities
4 8 (3.94%) Derivative
4 8 (3.94%) Credit Risk
4 8 (3.94%) Market Risk
4 8 (3.94%) Video Conferencing
4 8 (3.94%) iPad
5 7 (3.45%) NHS
6 5 (2.46%) Fixed Income
7 4 (1.97%) iPhone
8 3 (1.48%) SWIFT
9 2 (0.99%) Hedge funds
9 2 (0.99%) Clustering
9 2 (0.99%) Statistics
9 2 (0.99%) Client/Server
9 2 (0.99%) CMDB
10 1 (0.49%) PKI
10 1 (0.49%) Mathematics
Operating Systems
1 92 (45.32%) Windows
2 37 (18.23%) UNIX
2 37 (18.23%) Windows 7
3 28 (13.79%) Linux
4 24 (11.82%) Windows Server 2008
5 15 (7.39%) Windows XP
6 10 (4.93%) Windows Server 2012
7 9 (4.43%) Mac OS X
7 9 (4.43%) Windows Server 2003
8 7 (3.45%) Windows Vista
9 5 (2.46%) Android
10 4 (1.97%) Solaris
10 4 (1.97%) Windows 8
10 4 (1.97%) Red Hat Enterprise Linux
11 3 (1.48%) CentOS
12 2 (0.99%) Mac OS
13 1 (0.49%) Windows Phone
13 1 (0.49%) AIX
Processes & Methodologies
1 31 (15.27%) ITIL
2 12 (5.91%) Asset Management
3 11 (5.42%) Incident Management
3 11 (5.42%) Migration
4 10 (4.93%) Problem Management
4 10 (4.93%) Change Control
5 7 (3.45%) Operational Acceptance Testing
6 6 (2.96%) Algorithmic Trading
6 6 (2.96%) Investment Management
6 6 (2.96%) Change Management
7 5 (2.46%) Service Management
7 5 (2.46%) Root Cause Analysis
8 4 (1.97%) User Acceptance Testing
8 4 (1.97%) DevOps
8 4 (1.97%) Stakeholder Management
8 4 (1.97%) Project Planning
8 4 (1.97%) Data Analysis
9 3 (1.48%) Web Development
9 3 (1.48%) Workflow
9 3 (1.48%) Project Management
Programming Languages
1 58 (28.57%) SQL
2 13 (6.40%) C#
3 11 (5.42%) Java
3 11 (5.42%) PowerShell
4 7 (3.45%) Shell Script
5 5 (2.46%) JavaScript
5 5 (2.46%) VBA
6 4 (1.97%) Python
6 4 (1.97%) Perl
6 4 (1.97%) T-SQL
7 2 (0.99%) VB
8 1 (0.49%) C
8 1 (0.49%) VBScript
8 1 (0.49%) PHP
8 1 (0.49%) PL/SQL
8 1 (0.49%) VB6
8 1 (0.49%) Ruby
8 1 (0.49%) Korn
8 1 (0.49%) Bash Shell
8 1 (0.49%) sed
Qualifications
1 9 (4.43%) Microsoft Certification
2 8 (3.94%) MCSE
2 8 (3.94%) Degree
3 6 (2.96%) MCP
3 6 (2.96%) MOS
4 3 (1.48%) MCDST
4 3 (1.48%) SC Cleared
4 3 (1.48%) Security Cleared
5 2 (0.99%) ITIL Certification
5 2 (0.99%) CCSA
5 2 (0.99%) MCSA
6 1 (0.49%) CCIE
6 1 (0.49%) CCNP
6 1 (0.49%) Cisco Certification
Quality Assurance & Compliance
1 11 (5.42%) SLA
2 1 (0.49%) ISO/IEC 27001
2 1 (0.49%) QA
2 1 (0.49%) PCI DSS
System Software
1 27 (13.30%) Active Directory
2 6 (2.96%) VMware Infrastructure
3 4 (1.97%) VMware ESX
4 2 (0.99%) XenApp
4 2 (0.99%) vSphere
4 2 (0.99%) NDS
5 1 (0.49%) NFS
5 1 (0.49%) Varnish
5 1 (0.49%) VMware ESXi
5 1 (0.49%) GPFS
5 1 (0.49%) Microsoft App-V
5 1 (0.49%) Microsoft Virtual Server
Systems Management
1 8 (3.94%) Control-M
1 8 (3.94%) SCCM
1 8 (3.94%) Puppet
2 6 (2.96%) Nagios
3 3 (1.48%) ITRS Geneos
3 3 (1.48%) AirWatch
4 1 (0.49%) Cisco UCCX
4 1 (0.49%) Cisco CUCM
4 1 (0.49%) Vagrant
4 1 (0.49%) Opscode Chef
4 1 (0.49%) Backup Exec
4 1 (0.49%) WSUS
4 1 (0.49%) SCOM
4 1 (0.49%) HP Data Protector
4 1 (0.49%) ZABBIX
4 1 (0.49%) CA Wily
4 1 (0.49%) McAfee ePO
Vendors
1 40 (19.70%) Microsoft
2 21 (10.34%) Oracle
3 17 (8.37%) Citrix
4 10 (4.93%) VMware
5 9 (4.43%) Bloomberg
5 9 (4.43%) Cisco
6 8 (3.94%) Reuters
6 8 (3.94%) Apple
7 7 (3.45%) Remedy
8 6 (2.96%) TIBCO
9 5 (2.46%) Red Hat
9 5 (2.46%) HP
9 5 (2.46%) Informatica
10 4 (1.97%) Dell
10 4 (1.97%) Sybase
11 3 (1.48%) IBM
11 3 (1.48%) Lotus
11 3 (1.48%) Hyperion
11 3 (1.48%) CheckPoint
11 3 (1.48%) Charles River
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Rate: £300 - £500 per day
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