The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Support Analyst
Rank 104 65 56
Rank change year-on-year
-39 -9
Permanent jobs requiring a Support Analyst 187 412 461
As % of all permanent IT jobs located in the City of London 2.79% 4.04% 4.49%
As % of the Job Titles category 2.94% 4.24% 4.75%
Number of salaries quoted 139 374 393
Average salary £40,000 £42,500 £42,500
Average salary % change year-on-year
-5.88% -
90% offered a salary of more than £27,400 £24,325 £28,600
10% offered a salary of more than £60,000 £62,500 £65,000
UK excluding London average salary £28,500 £27,500 £28,000
% change year-on-year
+3.63% -1.78%
Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
6363 9725 9706
As % of all permanent IT jobs located in the City of London 95.07% 95.35% 94.54%
Number of salaries quoted 5728 8455 8287
Average salary £57,500 £54,500 £55,000
Average salary % change year-on-year
+5.50% -0.90%
90% offered a salary of more than £35,000 £33,000 £32,500
10% offered a salary of more than £85,000 £80,000 £77,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the City of London

Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the City of London region.

Support Analyst Salary Trend in the City of London

Support Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Support Analyst across the City of London region over the 3 months to 5 February 2016.

Support Analyst Salary Histogram in the City of London

Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 5 February 2016, IT jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 228 (49.67%) Windows
2 192 (41.83%) Finance
3 175 (38.13%) SQL
4 164 (35.73%) Microsoft
5 115 (25.05%) ITIL
6 114 (24.84%) Active Directory
7 98 (21.35%) MS Excel
8 96 (20.92%) Unix
8 96 (20.92%) Windows 7
9 90 (19.61%) Degree
10 89 (19.39%) MS Office
11 88 (19.17%) Banking
12 84 (18.30%) Windows Server
13 81 (17.65%) SQL Server
14 70 (15.25%) Linux
15 63 (13.73%) Windows Server 2008
16 53 (11.55%) MS Exchange
17 52 (11.33%) Citrix
17 52 (11.33%) Bloomberg
18 51 (11.11%) VMware
18 51 (11.11%) Front Office
19 48 (10.46%) Oracle
20 47 (10.24%) Cisco
21 46 (10.02%) Analytical Skills
22 45 (9.80%) Windows Server 2012
23 44 (9.59%) Investment Management
24 42 (9.15%) PowerShell
25 41 (8.93%) SCCM
25 41 (8.93%) Change Management
25 41 (8.93%) Blackberry

Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 5 February 2016, IT jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 53 (11.55%) MS Exchange
2 24 (5.23%) Exchange Server 2010
3 23 (5.01%) SharePoint
4 22 (4.79%) Exchange Server 2013
5 18 (3.92%) Blackberry Enterprise Server
6 10 (2.18%) Exchange Server 2007
6 10 (2.18%) IIS
7 7 (1.53%) Office Communications Server
8 6 (1.31%) MQSeries
9 4 (0.87%) Exchange Server 2003
9 4 (0.87%) Lync
10 3 (0.65%) JBoss
10 3 (0.65%) Tomcat
11 2 (0.44%) Apache
11 2 (0.44%) WebLogic
12 1 (0.22%) ArcGIS
Applications
1 98 (21.35%) MS Excel
2 89 (19.39%) MS Office
3 14 (3.05%) MS PowerPoint
4 5 (1.09%) Spreadsheet
5 2 (0.44%) Adobe Creative Suite
6 1 (0.22%) AutoCAD
6 1 (0.22%) MS Visio
Business Applications
1 8 (1.74%) thinkFolio
2 7 (1.53%) Markit EDM
3 5 (1.09%) Dynamics CRM
4 4 (0.87%) SAP PS
5 3 (0.65%) MetaTrader
5 3 (0.65%) SAP CO
5 3 (0.65%) SAP CRM
5 3 (0.65%) SAP FI
5 3 (0.65%) SAP FI/CO
5 3 (0.65%) SAP HCM
5 3 (0.65%) SAP HR
5 3 (0.65%) SAP MM
5 3 (0.65%) SAP SD
6 2 (0.44%) Oracle Financials
6 2 (0.44%) Oracle Payables
6 2 (0.44%) Oracle Receivables
6 2 (0.44%) Sentinel
7 1 (0.22%) Dynamics AX
7 1 (0.22%) Oracle Applications
7 1 (0.22%) Oracle EBS
Cloud Services
1 20 (4.36%) Office 365
2 5 (1.09%) Microsoft Azure
3 3 (0.65%) Dropbox
4 2 (0.44%) Amazon AWS
4 2 (0.44%) GitHub
4 2 (0.44%) Mimecast
5 1 (0.22%) Adobe Creative Cloud
5 1 (0.22%) Google Apps
5 1 (0.22%) PaaS
5 1 (0.22%) SaaS
Communications & Networking
1 39 (8.50%) LAN
1 39 (8.50%) TCP/IP
2 27 (5.88%) WAN
3 24 (5.23%) DNS
3 24 (5.23%) VoIP
4 22 (4.79%) DHCP
5 21 (4.58%) VPN
6 20 (4.36%) Firewall
7 18 (3.92%) SAN
8 9 (1.96%) Wi-Fi
9 7 (1.53%) Internet
9 7 (1.53%) NAS
10 6 (1.31%) IP Telephony
10 6 (1.31%) VLAN
11 5 (1.09%) LDAP
11 5 (1.09%) PuTTY
11 5 (1.09%) WebEx
12 4 (0.87%) Intranet
12 4 (0.87%) MPLS
12 4 (0.87%) Wireless
Database & Business Intelligence
1 81 (17.65%) SQL Server
2 18 (3.92%) Relational Database
2 18 (3.92%) SQL Server 2008
2 18 (3.92%) SQL Server Integration Services
3 12 (2.61%) Oracle Database
3 12 (2.61%) SQL Server Reporting Services
4 6 (1.31%) MySQL
4 6 (1.31%) Oracle Database 10g
4 6 (1.31%) SQL Server 2012
5 5 (1.09%) SQL Server 2005
6 4 (0.87%) BusinessObjects
6 4 (0.87%) Data Warehouse
6 4 (0.87%) KDB
6 4 (0.87%) Oracle Database 11g
6 4 (0.87%) SQL Server Analysis Services
7 3 (0.65%) QlikView
8 2 (0.44%) Informix
8 2 (0.44%) SQL Server 2000
9 1 (0.22%) DB2
9 1 (0.22%) GIS
Development Applications
1 5 (1.09%) JIRA
1 5 (1.09%) Team Foundation Server
2 4 (0.87%) Visual Studio
3 2 (0.44%) Octopus Deploy
3 2 (0.44%) TeamCity
4 1 (0.22%) Subversion
General
1 192 (41.83%) Finance
2 88 (19.17%) Banking
3 51 (11.11%) Front Office
4 38 (8.28%) Investment Banking
5 19 (4.14%) Telecoms
6 18 (3.92%) Billing
6 18 (3.92%) Law
7 15 (3.27%) Back Office
7 15 (3.27%) Financial Institution
7 15 (3.27%) Legal
8 9 (1.96%) Retail
9 7 (1.53%) Publishing
10 6 (1.31%) Marketing
11 3 (0.65%) Corporate Banking
11 3 (0.65%) Games
12 2 (0.44%) Advertising
12 2 (0.44%) French Language
12 2 (0.44%) German Language
13 1 (0.22%) General Ledger
13 1 (0.22%) Manufacturing
Libraries, Frameworks & Software Standards
1 35 (7.63%) .NET
2 31 (6.75%) FIX Protocol
3 17 (3.70%) HTML
4 15 (3.27%) XML
5 11 (2.40%) Software Packaging
6 10 (2.18%) Hibernate
7 9 (1.96%) CSS
8 7 (1.53%) J2EE
8 7 (1.53%) JMS
9 5 (1.09%) Spring
10 4 (0.87%) .NET Framework
10 4 (0.87%) ASP.NET
10 4 (0.87%) ELK Stack
11 3 (0.65%) SAP Smart Forms
11 3 (0.65%) WSH
12 2 (0.44%) DHTML
12 2 (0.44%) JSP
12 2 (0.44%) Struts
12 2 (0.44%) Web Services
13 1 (0.22%) XSD
Miscellaneous
1 46 (10.02%) Analytical Skills
2 41 (8.93%) Blackberry
2 41 (8.93%) Hedge funds
3 28 (6.10%) Foreign Exchange (FX)
4 26 (5.66%) Equities
5 23 (5.01%) Computer Science
6 22 (4.79%) Derivative
6 22 (4.79%) Fixed Income
7 19 (4.14%) Mathematics
7 19 (4.14%) Video Conferencing
8 18 (3.92%) SWIFT
9 14 (3.05%) Equity Derivative
10 13 (2.83%) iPhone
11 10 (2.18%) Credit Risk
12 7 (1.53%) iPad
12 7 (1.53%) Management Information System
12 7 (1.53%) Smartphone
13 5 (1.09%) Data Extraction
14 4 (0.87%) Credit Derivative
14 4 (0.87%) Fat Client
Operating Systems
1 228 (49.67%) Windows
2 96 (20.92%) Unix
2 96 (20.92%) Windows 7
3 84 (18.30%) Windows Server
4 70 (15.25%) Linux
5 63 (13.73%) Windows Server 2008
6 45 (9.80%) Windows Server 2012
7 32 (6.97%) Windows 8
8 24 (5.23%) Solaris
8 24 (5.23%) Windows Server 2003
9 17 (3.70%) Windows XP
10 9 (1.96%) Apple iOS
11 8 (1.74%) Mac OS X
12 7 (1.53%) AIX
13 6 (1.31%) Android
14 2 (0.44%) Mac OS
14 2 (0.44%) Red Hat Enterprise Linux
14 2 (0.44%) Windows Vista
15 1 (0.22%) CentOS
15 1 (0.22%) Windows Mobile
Processes & Methodologies
1 115 (25.05%) ITIL
2 44 (9.59%) Investment Management
3 41 (8.93%) Change Management
4 35 (7.63%) Asset Management
5 34 (7.41%) Problem Management
6 24 (5.23%) Data Analysis
7 23 (5.01%) Wealth Management
8 22 (4.79%) Incident Management
9 21 (4.58%) Service Management
10 19 (4.14%) CRM
10 19 (4.14%) Time Management
11 17 (3.70%) Service Delivery
12 14 (3.05%) Disaster Recovery
13 11 (2.40%) Market Making
13 11 (2.40%) Risk Management
13 11 (2.40%) User Acceptance Testing
14 10 (2.18%) Agile Software Development
14 10 (2.18%) Business Intelligence
14 10 (2.18%) Electronic Trading
14 10 (2.18%) ITIL V3
Programming Languages
1 175 (38.13%) SQL
2 42 (9.15%) PowerShell
3 38 (8.28%) Perl
4 33 (7.19%) Java
5 26 (5.66%) T-SQL
6 24 (5.23%) Python
7 23 (5.01%) Shell Script
8 19 (4.14%) C#
9 17 (3.70%) Bash Shell
9 17 (3.70%) C
10 14 (3.05%) JavaScript
11 11 (2.40%) C++
12 9 (1.96%) PL/SQL
12 9 (1.96%) VBScript
13 7 (1.53%) VB.NET
13 7 (1.53%) VBA
14 6 (1.31%) VB
15 4 (0.87%) ABAP
15 4 (0.87%) PHP
16 1 (0.22%) MATLAB
Qualifications
1 90 (19.61%) Degree
2 32 (6.97%) Microsoft Certification
3 26 (5.66%) MCP
4 24 (5.23%) MCSE
5 17 (3.70%) MCSA
6 14 (3.05%) MCITP
7 13 (2.83%) CCNA
7 13 (2.83%) Cisco Certification
8 10 (2.18%) ISTQB
8 10 (2.18%) ISTQB Foundation Certification
8 10 (2.18%) MCTS
9 6 (1.31%) ITIL Certification
10 4 (0.87%) MOS
11 3 (0.65%) DBS Check
11 3 (0.65%) MCDST
11 3 (0.65%) VMware Certified Professional (VCP)
12 2 (0.44%) CCSA
13 1 (0.22%) CCNP
13 1 (0.22%) Oracle Certification
13 1 (0.22%) SAP Certification
Quality Assurance & Compliance
1 32 (6.97%) SLA
2 8 (1.74%) QA
3 7 (1.53%) Data Quality
4 6 (1.31%) SEPA
5 2 (0.44%) COBIT
System Software
1 114 (24.84%) Active Directory
2 28 (6.10%) VMware Infrastructure
3 14 (3.05%) XenApp
4 12 (2.61%) VMware ESX
5 7 (1.53%) VMware Workstation
6 5 (1.09%) Hyper-V
6 5 (1.09%) vSphere
7 3 (0.65%) VMware ESXi
8 1 (0.22%) Citrix Presentation Server
8 1 (0.22%) Terminal Services
8 1 (0.22%) XenDesktop
Systems Management
1 41 (8.93%) SCCM
2 10 (2.18%) Control-M
3 7 (1.53%) ITRS Geneos
4 6 (1.31%) Puppet
5 4 (0.87%) Backup Exec
5 4 (0.87%) Nagios
6 3 (0.65%) SCOrch
6 3 (0.65%) WSUS
7 2 (0.44%) Opscode Chef
8 1 (0.22%) Cisco CUCM
8 1 (0.22%) Norton AntiVirus
8 1 (0.22%) OpenView
8 1 (0.22%) SCOM
8 1 (0.22%) SCSM
8 1 (0.22%) Symantec Enterprise Vault
Vendors
1 164 (35.73%) Microsoft
2 52 (11.33%) Bloomberg
2 52 (11.33%) Citrix
3 51 (11.11%) VMware
4 48 (10.46%) Oracle
5 47 (10.24%) Cisco
6 36 (7.84%) Reuters
7 23 (5.01%) Sybase
8 14 (3.05%) Apple
9 11 (2.40%) Remedy
10 8 (1.74%) Avaya
10 8 (1.74%) Red Hat
10 8 (1.74%) Splunk
11 6 (1.31%) Actimize
11 6 (1.31%) Charles River
11 6 (1.31%) GUPTA
11 6 (1.31%) HP
11 6 (1.31%) iManage
12 5 (1.09%) FrontRange
12 5 (1.09%) Wyse
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