The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Support Analyst
Rank 62 65 66
Rank change year-on-year
+3 +1
Permanent jobs requiring a Support Analyst 434 443 434
As % of all permanent IT jobs located in the City of London 4.03% 3.82% 3.78%
As % of the Job Titles category 4.31% 4.11% 4.01%
Number of salaries quoted 390 381 395
Average salary £40,000 £42,500 £42,500
Average salary % change year-on-year
-5.88% -
90% offered a salary of more than £24,500 £27,500 £27,500
10% offered a salary of more than £62,500 £67,500 £60,000
UK excluding London average salary £27,500 £28,000 £28,000
% change year-on-year
-1.78% -
Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10077 10771 10831
As % of all permanent IT jobs located in the City of London 93.59% 92.94% 94.31%
Number of salaries quoted 8819 9263 9820
Average salary £55,000 £55,000 £52,500
Average salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £80,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the City of London

Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the City of London region.

Support Analyst Salary Trend in the City of London

Support Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Support Analyst across the City of London region over the 3 months to 24 December 2014.

Support Analyst Salary Histogram in the City of London

Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 24 December 2014, IT jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 391 (45.57%) Windows
2 377 (43.94%) Finance
3 331 (38.58%) SQL
4 258 (30.07%) Microsoft
5 215 (25.06%) ITIL
6 209 (24.36%) Active Directory
7 182 (21.21%) UNIX
8 179 (20.86%) MS Office
9 156 (18.18%) Banking
10 149 (17.37%) MS Excel
11 138 (16.08%) Oracle
12 137 (15.97%) Windows 7
13 135 (15.73%) SQL Server
14 133 (15.50%) Windows Server 2008
15 124 (14.45%) Front Office
16 120 (13.99%) Degree
17 118 (13.75%) Linux
18 117 (13.64%) Citrix
19 100 (11.66%) Java
20 82 (9.56%) Analytical Skills
21 74 (8.62%) VMware
22 73 (8.51%) Blackberry
23 71 (8.28%) Windows Server 2003
24 69 (8.04%) Investment Banking
25 63 (7.34%) Windows XP
26 61 (7.11%) Microsoft Certification
27 60 (6.99%) TCP/IP
28 57 (6.64%) Derivative
29 55 (6.41%) MS Exchange
30 51 (5.94%) VPN

Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 24 December 2014, IT jobs across the City of London region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 55 (6.41%) MS Exchange
2 38 (4.43%) IIS
3 32 (3.73%) Blackberry Enterprise Server
4 31 (3.61%) SharePoint
5 26 (3.03%) Exchange Server 2010
6 15 (1.75%) Tomcat
7 14 (1.63%) WebLogic
8 11 (1.28%) Apache
8 11 (1.28%) Lync
8 11 (1.28%) Oracle Service Bus
9 10 (1.17%) Exchange Server 2013
9 10 (1.17%) WebSphere
9 10 (1.17%) WorkSite
10 8 (0.93%) IBM Notes
11 7 (0.82%) JBoss
12 5 (0.58%) CMS
13 4 (0.47%) SharePoint 2013
14 3 (0.35%) WebSphere Application Server
15 2 (0.23%) Exchange Server 2007
15 2 (0.23%) Exchange Server 2003
Applications
1 179 (20.86%) MS Office
2 149 (17.37%) MS Excel
3 20 (2.33%) MS PowerPoint
4 4 (0.47%) Spreadsheet
5 3 (0.35%) MS Visio
6 1 (0.12%) MS Project
Business Applications
1 26 (3.03%) Oracle Receivables
2 24 (2.80%) Oracle Payables
3 21 (2.45%) Oracle General Ledger
3 21 (2.45%) Oracle EBS R12
4 20 (2.33%) Oracle Financials
5 19 (2.21%) Oracle Assets
6 17 (1.98%) Oracle EBS
7 14 (1.63%) Towers Watson Igloo
8 11 (1.28%) Dynamics CRM
9 8 (0.93%) Markit EDM
10 7 (0.82%) LatentZero
10 7 (0.82%) SAP SD
11 5 (0.58%) SAP MM
11 5 (0.58%) Oracle SCM
11 5 (0.58%) IntelliMatch
12 4 (0.47%) SAP SRM
13 3 (0.35%) Magento
13 3 (0.35%) Adaptiv
13 3 (0.35%) Front Arena
13 3 (0.35%) Capstone
Cloud Services
1 7 (0.82%) SaaS
2 6 (0.70%) Office 365
3 2 (0.23%) Google Apps
Communications & Networking
1 60 (6.99%) TCP/IP
2 51 (5.94%) VPN
3 49 (5.71%) LAN
4 42 (4.90%) DHCP
5 41 (4.78%) DNS
6 39 (4.55%) WAN
7 27 (3.15%) VoIP
8 22 (2.56%) Internet
8 22 (2.56%) Firewall
9 13 (1.52%) SAN
10 12 (1.40%) LDAP
11 10 (1.17%) IP Telephony
12 8 (0.93%) Wireless
12 8 (0.93%) Broadband
13 7 (0.82%) Intranet
13 7 (0.82%) Network Security
14 5 (0.58%) 3G
14 5 (0.58%) Wi-Fi
15 4 (0.47%) NAS
15 4 (0.47%) HTTP
Database & Business Intelligence
1 135 (15.73%) SQL Server
2 47 (5.48%) SQL Server 2008
3 40 (4.66%) SQL Server 2005
4 23 (2.68%) Relational Database
4 23 (2.68%) SQL Server Reporting Services
5 22 (2.56%) Oracle Database
6 18 (2.10%) Oracle Reports
7 17 (1.98%) RDBMS
8 13 (1.52%) SQL Server Integration Services
9 12 (1.40%) Oracle BI Publisher
9 12 (1.40%) Oracle Discoverer
10 10 (1.17%) MySQL
11 9 (1.05%) Crystal Reports
12 8 (0.93%) Data Warehouse
13 7 (0.82%) MS Access
13 7 (0.82%) SQL Server 2012
14 5 (0.58%) DataStage
15 4 (0.47%) Data Mining
15 4 (0.47%) OLAP
15 4 (0.47%) OLAP Cube
Development Applications
1 14 (1.63%) Oracle Forms
2 9 (1.05%) Eclipse
3 8 (0.93%) Subversion
3 8 (0.93%) JIRA
4 5 (0.58%) Maven
5 2 (0.23%) CruiseControl
5 2 (0.23%) TeamCity
5 2 (0.23%) Hudson
6 1 (0.12%) SoapUI
6 1 (0.12%) Atlassian Bamboo
6 1 (0.12%) Visual Studio
General
1 377 (43.94%) Finance
2 156 (18.18%) Banking
3 124 (14.45%) Front Office
4 69 (8.04%) Investment Banking
5 44 (5.13%) Back Office
6 42 (4.90%) Law
7 38 (4.43%) Legal
8 26 (3.03%) Retail
9 23 (2.68%) Advertising
10 21 (2.45%) Telecoms
11 15 (1.75%) Billing
11 15 (1.75%) Marketing
11 15 (1.75%) Financial Institution
12 7 (0.82%) Italian Language
13 5 (0.58%) Publishing
14 3 (0.35%) General Ledger
14 3 (0.35%) German Language
15 2 (0.23%) Japanese Language
15 2 (0.23%) Spanish Language
15 2 (0.23%) French Language
Libraries, Frameworks & Software Standards
1 45 (5.24%) .NET
2 40 (4.66%) FIX Protocol
3 32 (3.73%) XML
4 22 (2.56%) Middleware
5 17 (1.98%) ASP.NET
6 14 (1.63%) HTML
6 14 (1.63%) WF
7 10 (1.17%) J2EE
7 10 (1.17%) Web Services
8 9 (1.05%) SOAP
8 9 (1.05%) Spring
9 5 (0.58%) CSS
10 4 (0.47%) DHTML
10 4 (0.47%) JMS
11 3 (0.35%) XSLT
11 3 (0.35%) Java EE
11 3 (0.35%) MDX
11 3 (0.35%) Murex MxML
12 2 (0.23%) FpML
12 2 (0.23%) WebSphere Message Broker
Miscellaneous
1 82 (9.56%) Analytical Skills
2 73 (8.51%) Blackberry
3 57 (6.64%) Derivative
4 41 (4.78%) Fixed Income
5 40 (4.66%) Computer Science
6 37 (4.31%) Foreign Exchange (FX)
7 36 (4.20%) Equities
8 19 (2.21%) iPhone
9 16 (1.86%) Mathematics
9 16 (1.86%) Equity Derivative
10 12 (1.40%) Credit Risk
10 12 (1.40%) Grid Computing
10 12 (1.40%) iPad
11 11 (1.28%) Hedge funds
12 10 (1.17%) Thin Client
12 10 (1.17%) Fat Client
13 9 (1.05%) CMDB
13 9 (1.05%) Management Information System
14 8 (0.93%) Market Risk
15 7 (0.82%) Physics
Operating Systems
1 391 (45.57%) Windows
2 182 (21.21%) UNIX
3 137 (15.97%) Windows 7
4 133 (15.50%) Windows Server 2008
5 118 (13.75%) Linux
6 71 (8.28%) Windows Server 2003
7 63 (7.34%) Windows XP
8 23 (2.68%) Windows Vista
8 23 (2.68%) Windows Server 2012
9 22 (2.56%) Windows 8
10 21 (2.45%) Red Hat Enterprise Linux
11 18 (2.10%) Android
12 9 (1.05%) Solaris
13 8 (0.93%) Apple iOS
14 6 (0.70%) Mac OS X
15 5 (0.58%) AIX
16 4 (0.47%) Windows 2000 Server
16 4 (0.47%) Windows Mobile
17 3 (0.35%) CentOS
17 3 (0.35%) Mac OS
Processes & Methodologies
1 215 (25.06%) ITIL
2 40 (4.66%) CRM
2 40 (4.66%) Problem Management
3 39 (4.55%) Asset Management
3 39 (4.55%) Investment Management
4 36 (4.20%) Change Control
5 31 (3.61%) Service Management
6 28 (3.26%) Incident Management
7 26 (3.03%) Business Intelligence
8 25 (2.91%) Change Management
9 24 (2.80%) Workflow
9 24 (2.80%) Document Management
9 24 (2.80%) Time Management
10 21 (2.45%) Root Cause Analysis
11 20 (2.33%) User Acceptance Testing
11 20 (2.33%) Project Management
12 19 (2.21%) Service Delivery
13 18 (2.10%) Stakeholder Management
13 18 (2.10%) Fund Management
13 18 (2.10%) Data Analysis
Programming Languages
1 331 (38.58%) SQL
2 100 (11.66%) Java
3 39 (4.55%) C#
4 30 (3.50%) Shell Script
5 29 (3.38%) Perl
5 29 (3.38%) VB
6 28 (3.26%) VBA
7 23 (2.68%) C
8 21 (2.45%) PL/SQL
9 19 (2.21%) JavaScript
10 17 (1.98%) T-SQL
11 16 (1.86%) C++
12 12 (1.40%) Python
13 11 (1.28%) R
14 8 (0.93%) PowerShell
15 7 (0.82%) Bash Shell
15 7 (0.82%) VBScript
16 6 (0.70%) VB.NET
17 3 (0.35%) ActionScript
17 3 (0.35%) ActionScript 2.0
Qualifications
1 120 (13.99%) Degree
2 61 (7.11%) Microsoft Certification
3 49 (5.71%) MCSE
4 35 (4.08%) MCSA
5 25 (2.91%) MCP
5 25 (2.91%) Cisco Certification
6 18 (2.10%) ITIL Certification
7 13 (1.52%) MCITP
8 10 (1.17%) MCTS
9 9 (1.05%) Citrix Certification
10 8 (0.93%) CCNA
11 6 (0.70%) CRISC
11 6 (0.70%) ISACA
12 5 (0.58%) Security Cleared
12 5 (0.58%) SC Cleared
12 5 (0.58%) CISSP
12 5 (0.58%) MCDST
13 4 (0.47%) MOS
13 4 (0.47%) VMware Certified Professional (VCP)
14 2 (0.23%) BC Cleared
Quality Assurance & Compliance
1 46 (5.36%) SLA
2 14 (1.63%) QA
3 7 (0.82%) ISO 9001
4 6 (0.70%) COBIT
5 3 (0.35%) ISO/IEC 27001
5 3 (0.35%) Solvency II
6 2 (0.23%) Data Quality
6 2 (0.23%) ISO/IEC 20000
System Software
1 209 (24.36%) Active Directory
2 28 (3.26%) VMware Infrastructure
3 15 (1.75%) XenApp
4 9 (1.05%) XenDesktop
5 8 (0.93%) vSphere
6 7 (0.82%) VMware ESXi
6 7 (0.82%) Hyper-V
7 4 (0.47%) Terminal Services
7 4 (0.47%) XenServer
8 3 (0.35%) VMware ESX
8 3 (0.35%) Microsoft App-V
9 1 (0.12%) Microsoft Virtual Server
9 1 (0.12%) Citrix Presentation Server
9 1 (0.12%) VMware Workstation
Systems Management
1 14 (1.63%) Control-M
1 14 (1.63%) SCCM
2 12 (1.40%) WSUS
3 8 (0.93%) Backup Exec
4 6 (0.70%) OpenView
5 5 (0.58%) Norton AntiVirus
5 5 (0.58%) McAfee ePO
6 4 (0.47%) ITRS Geneos
7 2 (0.23%) Puppet
7 2 (0.23%) SCOM
7 2 (0.23%) Foglight
7 2 (0.23%) DameWare
8 1 (0.12%) NetBackup
8 1 (0.12%) Tivoli
8 1 (0.12%) Systems Management Server (SMS)
8 1 (0.12%) BMC PATROL
8 1 (0.12%) SCVMM
8 1 (0.12%) OVSD
8 1 (0.12%) Nagios
8 1 (0.12%) Forefront Identity Manager
Vendors
1 258 (30.07%) Microsoft
2 138 (16.08%) Oracle
3 117 (13.64%) Citrix
4 74 (8.62%) VMware
5 47 (5.48%) Cisco
6 30 (3.50%) Reuters
7 29 (3.38%) Bloomberg
8 22 (2.56%) HP
9 21 (2.45%) thinkFolio
10 20 (2.33%) Red Hat
10 20 (2.33%) Fidessa
11 19 (2.21%) Sybase
11 19 (2.21%) Apple
12 17 (1.98%) Open Text
13 16 (1.86%) SAP
14 15 (1.75%) Murex
14 15 (1.75%) Symantec
15 14 (1.63%) Business Objects
16 13 (1.52%) Calypso
16 13 (1.52%) Wyse
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