The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the East Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East Midlands region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Second Line Support
Rank 59 66 68
Rank change year-on-year
+7 +2
Contract jobs requiring a 2nd Line Support 24 16 17
As % of all contract IT jobs located in the East Midlands 1.875% 1.198% 1.147%
As % of the Job Titles category 2.030% 1.287% 1.239%
Number of daily rates quoted 1 6 1
Average daily rate £150 £110 £90
Average daily rate % change year-on-year
+36.36% +22.22%
UK excluding London average daily rate £163 £140 £160
% change year-on-year
+16.07% -12.50%
Number of hourly rates quoted 13 9 8
Average hourly rate £13.00 £13.00 £11.75
Average hourly rate % change year-on-year
- +10.63%
90% offered a hourly rate of more than £11.50 £12.45 £9.03
10% offered a hourly rate of more than £17.50 £15.50 £18.05
UK excluding London average hourly rate £15.00 £14.38 £14.00
% change year-on-year
+4.34% +2.67%
All Job Titles
East Midlands
Contract IT job ads with a match in the
Job Titles category
1182 1243 1372
As % of all contract IT jobs located in the East Midlands 92.34% 93.04% 92.58%
Number of daily rates quoted 549 619 629
Average daily rate £338 £325 £350
Average daily rate % change year-on-year
+3.84% -7.14%
90% offered a daily rate of more than £215 £175 £185
10% offered a daily rate of more than £500 £475 £475
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 106 90 117
Average hourly rate £13.50 £13.50 £20.00
Average hourly rate % change year-on-year
- -32.50%
90% offered a hourly rate of more than £10.00 £8.50 £10.50
10% offered a hourly rate of more than £35.00 £33.00 £42.50
UK excluding London average hourly rate £17.50 £18.00 £19.94
% change year-on-year
-2.77% -9.72%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support across the East Midlands region as a proportion of the total demand within the Job Titles category.

East Midlands 2nd Line Support Jobs Demand Trend

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the East Midlands region.

East Midlands 2nd Line Support Daily Rate Trend

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the East Midlands region.

East Midlands 2nd Line Support Hourly Rate Trend

2nd Line Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the East Midlands region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Nottinghamshire +1 9 - - 3
Leicestershire +3 8 - - 1
Northamptonshire +11 5 £150 - 3
Derbyshire +4 1 - -
Lincolnshire - - - - 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT contractor jobs across the East Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 34 (87.18%) Windows
2 33 (84.62%) Active Directory
3 25 (64.10%) Windows XP
4 23 (58.97%) MS Office
5 17 (43.59%) Microsoft
6 13 (33.33%) Windows 7
7 10 (25.64%) MS Exchange
8 9 (23.08%) MS Excel
9 8 (20.51%) Windows Server 2008
10 6 (15.38%) Exchange Server 2003
10 6 (15.38%) Windows Vista
10 6 (15.38%) Exchange Server 2007
10 6 (15.38%) VMware
10 6 (15.38%) Citrix
11 5 (12.82%) Windows Server 2003
11 5 (12.82%) ITIL
11 5 (12.82%) LAN
12 4 (10.26%) IBM Notes
12 4 (10.26%) Lotus
12 4 (10.26%) WAN
12 4 (10.26%) Exchange Server 2010
13 3 (7.692%) Lync
13 3 (7.692%) TCP/IP
13 3 (7.692%) DNS
13 3 (7.692%) SLA
13 3 (7.692%) Microsoft Certification
13 3 (7.692%) MCSE
13 3 (7.692%) Data Security
14 2 (5.128%) WSUS
14 2 (5.128%) GroupWise

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT contractor jobs across the East Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (25.64%) MS Exchange
2 6 (15.38%) Exchange Server 2003
2 6 (15.38%) Exchange Server 2007
3 4 (10.26%) IBM Notes
3 4 (10.26%) Exchange Server 2010
4 3 (7.692%) Lync
5 2 (5.128%) GroupWise
6 1 (2.564%) SharePoint
Applications
1 23 (58.97%) MS Office
2 9 (23.08%) MS Excel
Communications & Networking
1 5 (12.82%) LAN
2 4 (10.26%) WAN
3 3 (7.692%) TCP/IP
3 3 (7.692%) DNS
4 2 (5.128%) Unified Communications
5 1 (2.564%) DHCP
5 1 (2.564%) Ethernet
5 1 (2.564%) 3G
5 1 (2.564%) WLAN
5 1 (2.564%) Firewall
General
1 1 (2.564%) Finance
1 1 (2.564%) Manufacturing
1 1 (2.564%) Advertising
Miscellaneous
1 2 (5.128%) Blackberry
2 1 (2.564%) NHS
2 1 (2.564%) Client/Server
Operating Systems
1 34 (87.18%) Windows
2 25 (64.10%) Windows XP
3 13 (33.33%) Windows 7
4 8 (20.51%) Windows Server 2008
5 6 (15.38%) Windows Vista
6 5 (12.82%) Windows Server 2003
7 2 (5.128%) Windows 2000
7 2 (5.128%) Windows NT
7 2 (5.128%) NetWare
Processes & Methodologies
1 5 (12.82%) ITIL
2 3 (7.692%) Data Security
3 1 (2.564%) ERP
3 1 (2.564%) CRM
3 1 (2.564%) Migration
3 1 (2.564%) Change Management
3 1 (2.564%) ISMS
3 1 (2.564%) Asset Management
Qualifications
1 3 (7.692%) Microsoft Certification
1 3 (7.692%) MCSE
2 1 (2.564%) MCP
Quality Assurance & Compliance
1 3 (7.692%) SLA
2 1 (2.564%) Sarbanes-Oxley
System Software
1 33 (84.62%) Active Directory
Systems Management
1 2 (5.128%) WSUS
2 1 (2.564%) ZENworks
Vendors
1 17 (43.59%) Microsoft
2 6 (15.38%) VMware
2 6 (15.38%) Citrix
3 4 (10.26%) Lotus
4 2 (5.128%) Cisco
4 2 (5.128%) Twitter
5 1 (2.564%) Novell
5 1 (2.564%) Apple
5 1 (2.564%) McAfee
Northamptonshire, East Midlands
An opportunity has arisen for a 6 month contract with my client in Northampton, they are looking for a 2nd line support engineer. This is a great role...
Computer Futures
Posted: 31 May 2013
Lincolnshire
Desktop Support Engineer will be supporting Windows operating systems, Microsoft office applications, PC Builds, Active Directory and Lotus Notes... Candidates must have experience within Desktop environment with Windows...
Lorien Resourcing
Rate: Negotiable on Application
Posted: 18 June 2013
Nottingham, Nottinghamshire
19k - £22k - 3 month fixed term contract Nottingham ITIL, Retail, Technical Support, Customer facing, 1st Line, Windows Our Nottingham based client is looking for a 1st Line Support...
Connections Recruitment Ltd.
Rate: £19000 - £22000 per annum + Benefits
Posted: 18 June 2013
View 2nd Line Support jobs Nationwide