The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 218 229 217
Rank change year-on-year
+11 -12
Contract jobs requiring a 2nd Line Support 519 424 444
As % of all contract IT jobs located in England 0.97% 0.88% 0.89%
As % of the Job Titles category 1.07% 0.95% 0.95%
Number of daily rates quoted 207 135 128
Average daily rate
Keep up to 90%
of your Daily Rate
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£165 £163 £165
Average daily rate % change year-on-year
+1.53% -1.51%
90% offered a daily rate of more than £113 £110 £103
10% offered a daily rate of more than £260 £250 £249
UK excluding London average daily rate £160 £155 £160
% change year-on-year
+3.22% -3.12%
Number of hourly rates quoted 165 159 157
Average hourly rate £14.50 £14.50 £15.00
Average hourly rate % change year-on-year
- -3.33%
90% offered a hourly rate of more than £11.50 £11.50 £11.50
10% offered a hourly rate of more than £20.00 £20.00 £20.00
UK excluding London average hourly rate £14.50 £14.00 £14.00
% change year-on-year
+3.57% -
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
48343 44497 46623
As % of all contract IT jobs located in England 90.69% 92.87% 93.28%
Number of daily rates quoted 30757 27460 26825
Average daily rate £400 £400 £400
90% offered a daily rate of more than £225 £230 £230
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 1984 1944 2328
Average hourly rate £16.50 £17.00 £18.50
Average hourly rate % change year-on-year
-2.94% -8.10%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.16 £16.20 £17.50
% change year-on-year
-0.24% -7.42%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

2nd Line Support Daily Rate Trend in England

2nd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 24 October 2014.

2nd Line Support Daily Rate Histogram in England

2nd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

2nd Line Support Hourly Rate Trend in England

2nd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 24 October 2014.

2nd Line Support Hourly Rate Histogram in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +14 188 £175 +2.94% 34
South East +17 124 £184 +18.54% 37
West Midlands +5 54 £155 -12.67% 6
South West -10 47 £150 +7.14% 15
East of England -23 29 £158 -17.10% 6
Yorkshire +1 27 £225 +57.89% 8
East Midlands +8 24 £127 -3.61% 8
North West -14 22 £115 -14.81% 18
North East -38 7 £171 - 4
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 24 October 2014, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 818 (79.73%) Windows
2 529 (51.56%) Active Directory
3 457 (44.54%) Windows 7
4 402 (39.18%) Microsoft
5 374 (36.45%) MS Office
6 330 (32.16%) Windows XP
7 201 (19.59%) ITIL
8 196 (19.10%) Windows Server 2008
9 195 (19.01%) MS Excel
10 185 (18.03%) MS Exchange
11 167 (16.28%) Citrix
12 153 (14.91%) Windows Server 2003
13 147 (14.33%) Blackberry
14 116 (11.31%) VMware
15 98 (9.55%) SLA
16 95 (9.26%) SCCM
17 88 (8.58%) Cisco
17 88 (8.58%) Finance
18 86 (8.38%) TCP/IP
19 84 (8.19%) Security Cleared
20 82 (7.99%) HP
20 82 (7.99%) Linux
21 76 (7.41%) LAN
22 75 (7.31%) DNS
23 72 (7.02%) Exchange Server 2010
24 71 (6.92%) Firewall
25 70 (6.82%) WAN
26 66 (6.43%) Lotus
27 64 (6.24%) VPN
28 62 (6.04%) DHCP

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 24 October 2014, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 185 (18.03%) MS Exchange
2 72 (7.02%) Exchange Server 2010
3 62 (6.04%) IBM Notes
4 44 (4.29%) SharePoint
4 44 (4.29%) Exchange Server 2007
5 39 (3.80%) Exchange Server 2003
6 37 (3.61%) Lync
7 36 (3.51%) Blackberry Enterprise Server
8 15 (1.46%) Lotus Domino
9 9 (0.88%) SharePoint 2013
10 8 (0.78%) Apache
11 7 (0.68%) IIS
12 4 (0.39%) Quickr
13 3 (0.29%) SharePoint 2010
13 3 (0.29%) WorkSite
14 2 (0.19%) CICS
14 2 (0.19%) Exchange Server 2013
15 1 (0.097%) Tomcat
15 1 (0.097%) Live Communications Server
15 1 (0.097%) Exchange Server 2000
Applications
1 374 (36.45%) MS Office
2 195 (19.01%) MS Excel
3 20 (1.95%) MS PowerPoint
4 11 (1.07%) MS Visio
5 4 (0.39%) Adobe Creative Suite
5 4 (0.39%) Photoshop
6 3 (0.29%) Acrobat
7 2 (0.19%) InDesign
8 1 (0.097%) AutoCAD
8 1 (0.097%) MS Project
Business Applications
1 3 (0.29%) Dynamics CRM
1 3 (0.29%) Cerner Millennium
1 3 (0.29%) Eikon
2 2 (0.19%) Dynamics AX
3 1 (0.097%) Dynamics GP
3 1 (0.097%) Agresso
3 1 (0.097%) Oracle EBS
3 1 (0.097%) assyst
3 1 (0.097%) Oracle Payables
3 1 (0.097%) Oracle Receivables
3 1 (0.097%) Oracle General Ledger
3 1 (0.097%) Markit EDM
Cloud Services
1 35 (3.41%) Office 365
2 4 (0.39%) Amazon AWS
2 4 (0.39%) SaaS
3 1 (0.097%) Google Apps
3 1 (0.097%) IaaS
Communications & Networking
1 86 (8.38%) TCP/IP
2 76 (7.41%) LAN
3 75 (7.31%) DNS
4 71 (6.92%) Firewall
5 70 (6.82%) WAN
6 64 (6.24%) VPN
7 62 (6.04%) DHCP
8 49 (4.78%) VoIP
9 47 (4.58%) Internet
10 37 (3.61%) Wireless
11 20 (1.95%) SAN
12 16 (1.56%) Broadband
13 12 (1.17%) ADSL
13 12 (1.17%) 3G
13 12 (1.17%) Wi-Fi
14 8 (0.78%) Intranet
15 7 (0.68%) VLAN
15 7 (0.68%) Cisco IOS
16 5 (0.49%) Cisco Nexus
16 5 (0.49%) NetScreen
Database & Business Intelligence
1 37 (3.61%) SQL Server
2 14 (1.36%) SQL Server 2008
3 8 (0.78%) MySQL
4 4 (0.39%) SQL Server 2005
5 3 (0.29%) Oracle Database
5 3 (0.29%) PostgreSQL
6 2 (0.19%) SQL Server 2000
6 2 (0.19%) Big Data
7 1 (0.097%) QlikView
7 1 (0.097%) Relational Database
7 1 (0.097%) EDRMS
7 1 (0.097%) EDMS
7 1 (0.097%) Crystal Reports
7 1 (0.097%) MS Access
7 1 (0.097%) RDBMS
Development Applications
1 5 (0.49%) JIRA
2 3 (0.29%) Team Foundation Server
3 1 (0.097%) Trac
3 1 (0.097%) Oracle Forms
3 1 (0.097%) Subversion
General
1 88 (8.58%) Finance
2 18 (1.75%) Retail
3 17 (1.66%) Banking
4 13 (1.27%) Law
5 12 (1.17%) Telecoms
6 7 (0.68%) Financial Institution
6 7 (0.68%) Legal
7 4 (0.39%) Back Office
7 4 (0.39%) Investment Banking
7 4 (0.39%) Marketing
7 4 (0.39%) Dutch Language
7 4 (0.39%) Advertising
8 3 (0.29%) Publishing
8 3 (0.29%) Military
8 3 (0.29%) Italian Language
8 3 (0.29%) Pharmaceutical
9 2 (0.19%) Manufacturing
9 2 (0.19%) French Language
9 2 (0.19%) General Ledger
10 1 (0.097%) Local Government
Libraries, Frameworks & Software Standards
1 7 (0.68%) HTML
2 6 (0.58%) CSS
3 3 (0.29%) Web Services
4 2 (0.19%) J2EE
4 2 (0.19%) Spring
4 2 (0.19%) Application Packaging
5 1 (0.097%) Android SDK
5 1 (0.097%) XML
5 1 (0.097%) ODBC
5 1 (0.097%) ActiveX
5 1 (0.097%) WAP
5 1 (0.097%) X-Windows
Miscellaneous
1 147 (14.33%) Blackberry
2 39 (3.80%) Analytical Skills
3 25 (2.44%) iPad
4 24 (2.34%) NHS
5 23 (2.24%) iPhone
6 20 (1.95%) Video Conferencing
7 18 (1.75%) Management Information System
8 13 (1.27%) Client/Server
9 11 (1.07%) Hedge funds
10 9 (0.88%) Smartphone
11 8 (0.78%) Fat Client
11 8 (0.78%) Thin Client
12 5 (0.49%) PDA
13 4 (0.39%) FMCG
13 4 (0.39%) GIS
13 4 (0.39%) Interactive TV
14 3 (0.29%) Handset
15 2 (0.19%) Clustering
15 2 (0.19%) Equities
15 2 (0.19%) Mainframe
Operating Systems
1 818 (79.73%) Windows
2 457 (44.54%) Windows 7
3 330 (32.16%) Windows XP
4 196 (19.10%) Windows Server 2008
5 153 (14.91%) Windows Server 2003
6 82 (7.99%) Linux
7 57 (5.56%) Windows 8
8 36 (3.51%) UNIX
9 32 (3.12%) Windows Server 2012
9 32 (3.12%) Windows 2000
9 32 (3.12%) Mac OS X
10 29 (2.83%) Windows Vista
11 25 (2.44%) CentOS
12 23 (2.24%) Ubuntu
13 21 (2.05%) Android
14 20 (1.95%) Apple iOS
15 17 (1.66%) Mac OS
16 10 (0.97%) Red Hat Enterprise Linux
16 10 (0.97%) Windows 2000 Server
17 9 (0.88%) HPUX
Processes & Methodologies
1 201 (19.59%) ITIL
2 55 (5.36%) Incident Management
3 51 (4.97%) Service Management
4 41 (4.00%) Migration
5 21 (2.05%) Service Delivery
6 19 (1.85%) Asset Management
7 18 (1.75%) Workflow
8 16 (1.56%) Problem Management
9 15 (1.46%) Software Deployment
9 15 (1.46%) Change Management
10 14 (1.36%) Configuration Management
11 12 (1.17%) Time Management
12 11 (1.07%) Security Management
13 10 (0.97%) Network Management
14 9 (0.88%) Project Management
14 9 (0.88%) CRM
15 7 (0.68%) Disaster Recovery
15 7 (0.68%) Change Control
16 6 (0.58%) Software Distribution
16 6 (0.58%) ITIL V3
Programming Languages
1 45 (4.39%) SQL
2 17 (1.66%) C
2 17 (1.66%) Python
3 8 (0.78%) PowerShell
4 6 (0.58%) Java
4 6 (0.58%) Perl
5 5 (0.49%) PHP
6 4 (0.39%) JavaScript
7 2 (0.19%) PL/SQL
8 1 (0.097%) VB
8 1 (0.097%) VBA
8 1 (0.097%) C#
8 1 (0.097%) C++
8 1 (0.097%) Shell Script
8 1 (0.097%) PowerHouse
Qualifications
1 84 (8.19%) Security Cleared
2 56 (5.46%) SC Cleared
3 50 (4.87%) Microsoft Certification
4 45 (4.39%) MCP
5 25 (2.44%) MCSE
6 20 (1.95%) DV Cleared
7 15 (1.46%) Cisco Certification
8 11 (1.07%) MCSA
9 7 (0.68%) A+ Certification
9 7 (0.68%) ITIL Certification
10 6 (0.58%) ITIL Foundation Certificate
11 4 (0.39%) MCITP
11 4 (0.39%) CCNA
12 3 (0.29%) CCNP
12 3 (0.29%) Avaya Certification
12 3 (0.29%) CNA
12 3 (0.29%) CNE
12 3 (0.29%) Novell Certification
12 3 (0.29%) Degree
12 3 (0.29%) MOS
Quality Assurance & Compliance
1 98 (9.55%) SLA
2 4 (0.39%) ISO/IEC 27001
2 4 (0.39%) QA
3 3 (0.29%) PCI DSS
4 2 (0.19%) Sarbanes-Oxley
5 1 (0.097%) COBIT
5 1 (0.097%) Data Quality
5 1 (0.097%) ISO/IEC 20000
System Software
1 529 (51.56%) Active Directory
2 57 (5.56%) VMware Infrastructure
3 23 (2.24%) XenApp
4 19 (1.85%) Terminal Services
5 11 (1.07%) Hyper-V
6 10 (0.97%) VMware Server
7 7 (0.68%) vSphere
8 5 (0.49%) VMware ESX
9 4 (0.39%) Microsoft App-V
9 4 (0.39%) Citrix Presentation Server
10 3 (0.29%) VMware ESXi
10 3 (0.29%) XenServer
11 2 (0.19%) VMware Workstation
11 2 (0.19%) MetaFrame
12 1 (0.097%) Terminal Server
12 1 (0.097%) ISA Server
12 1 (0.097%) Microsoft Virtual Server
12 1 (0.097%) XenDesktop
Systems Management
1 95 (9.26%) SCCM
2 21 (2.05%) Backup Exec
3 16 (1.56%) Symantec Enterprise Vault
4 12 (1.17%) WSUS
5 11 (1.07%) OpenView Configuration Management
6 8 (0.78%) Nagios
7 7 (0.68%) Norton AntiVirus
8 5 (0.49%) Zenoss
9 4 (0.39%) Systems Management Server (SMS)
10 3 (0.29%) SCOM
10 3 (0.29%) McAfee ePO
11 2 (0.19%) HP SIM
11 2 (0.19%) Puppet
11 2 (0.19%) Casper Suite
11 2 (0.19%) DameWare
11 2 (0.19%) NetBackup
12 1 (0.097%) Cacti
12 1 (0.097%) Sysprep
12 1 (0.097%) Netcool
12 1 (0.097%) Control-M
Vendors
1 402 (39.18%) Microsoft
2 167 (16.28%) Citrix
3 116 (11.31%) VMware
4 88 (8.58%) Cisco
5 82 (7.99%) HP
6 66 (6.43%) Lotus
7 51 (4.97%) Symantec
8 30 (2.92%) Apple
9 29 (2.83%) McAfee
9 29 (2.83%) Altiris
10 26 (2.53%) Remedy
11 25 (2.44%) Dell
12 24 (2.34%) Bloomberg
13 21 (2.05%) Splunk
14 20 (1.95%) Avaya
15 15 (1.46%) Salesforce.com
15 15 (1.46%) Red Hat
15 15 (1.46%) Oracle
15 15 (1.46%) AppSense
16 14 (1.36%) ION Trading
Central London / West End
Vantage Recruitment Solutions Ltd
Rate: £15 per hour
Posted: 5 hours ago
Northamptonshire
Lorien Resourcing
Rate: £15 - £20 per day
Posted: 6 hours ago
Manchester, Lancashire
Circle Recruitment
Rate: £85 - £110 per day + Market Rates
Posted: 7 hours ago
Peterborough, Cambridgeshire
Integrity IT Solutions
Rate: Unspecified
Posted: 7 hours ago
Liverpool, Merseyside
Oscar Associates (UK) Ltd
Rate: £12 per hour
Posted: 7 hours ago
London
Opus Recruitment Solutions Ltd
Rate: £150 to £200 per day
Posted: 8 hours ago
Telford, Shropshire
Experis Ltd
Rate: £180.00 - £198.00 per annum
Posted: 14 hours ago
London
ComputAppoint
Rate: £150 per day
Posted: Yesterday
Buckinghamshire
Experis Ltd
Rate: £15.00 - £17.00 per hour
Posted: Yesterday
Reading, Berkshire
H&R Talent
Rate: From £14 to £16 per hour
Posted: Yesterday
Southampton, Hampshire
Big Red Recruitment
Rate: £120 per day
Posted: Yesterday
Manchester, Lancashire
Oscar Associates (UK) Ltd
Rate: £170 - £180 per day
Posted: 2 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Rate: £14 - £16 per annum
Posted: 2 days ago
Portsmouth, Hampshire
HAYS INFORMATION TECHNOLOGY
Rate: £14.00 - £15.00 per hour
Posted: 2 days ago
Telford, Shropshire
Experis Ltd
Posted: 2 days ago
Swindon, Wiltshire
LA International
Posted: 3 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £139 per day
Posted: 3 days ago
East London
Nationwide People Ltd
Rate: £125 - £150 Per Day Ltd Co
Posted: 3 days ago
Luton, Bedfordshire
Lorien Resourcing
Rate: £10 - £14 per hour
Posted: 4 days ago
Guildford, Surrey
Roc Search
Rate: Market Rate
Posted: 4 days ago