The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Second Line Support
Rank 280 230 209
Rank change year-on-year
-50 -21
Contract jobs requiring a 2nd Line Support 412 497 527
As % of all contract IT jobs located in England 0.80% 0.98% 1.06%
As % of the Job Titles category 0.85% 1.04% 1.12%
Number of daily rates quoted 192 185 187
Average daily rate £175 £165 £150
Average daily rate % change year-on-year
+6.06% +10.00%
90% offered a daily rate of more than £120 £115 £110
10% offered a daily rate of more than £258 £245 £225
UK excluding London average daily rate £150 £150 £140
% change year-on-year
- +7.14%
Number of hourly rates quoted 96 165 178
Average hourly rate £14.00 £15.50 £16.00
Average hourly rate % change year-on-year
-9.67% -3.12%
90% offered a hourly rate of more than £11.15 £11.75 £11.90
10% offered a hourly rate of more than £18.88 £22.20 £22.00
UK excluding London average hourly rate £13.50 £14.68 £14.75
% change year-on-year
-8.00% -0.50%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
48678 47959 46948
As % of all contract IT jobs located in England 95.04% 94.75% 94.42%
Number of daily rates quoted 32103 29564 29088
Average daily rate £425 £400 £398
Average daily rate % change year-on-year
+6.25% +0.62%
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £600 £575 £550
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1381 1912 1941
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.10 £42.50 £42.50
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

2nd Line Support Daily Rate Trend in England

2nd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 29 April 2016.

2nd Line Support Daily Rate Histogram in England

2nd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

2nd Line Support Hourly Rate Trend in England

2nd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 29 April 2016.

2nd Line Support Hourly Rate Histogram in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -21 144 £175 +2.94% 39
South East -13 89 £171 +7.87% 30
South West -12 43 £135 -1.81% 4
East of England +5 41 £135 +8.00% 2
West Midlands -23 28 £170 -37.89% 3
North West -23 27 £150 - 14
Yorkshire -21 21 £125 -25.37% 6
North East -23 15 £233 +86.00% 3
East Midlands -8 5 £250 +104.08% 2
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 29 April 2016, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 595 (75.03%) Windows
2 456 (57.50%) Active Directory
3 333 (41.99%) Windows 7
4 290 (36.57%) Microsoft
5 222 (27.99%) MS Office
6 184 (23.20%) Windows Server
7 179 (22.57%) ITIL
8 142 (17.91%) MS Excel
9 131 (16.52%) Citrix
10 122 (15.38%) MS Exchange
11 98 (12.36%) VMware
12 95 (11.98%) Windows Server 2008
13 94 (11.85%) Windows XP
14 91 (11.48%) Finance
15 89 (11.22%) Blackberry
15 89 (11.22%) Windows 8
16 82 (10.34%) Cisco
17 79 (9.96%) Office 365
18 78 (9.84%) SCCM
19 68 (8.58%) Security Cleared
20 67 (8.45%) Windows Server 2012
21 62 (7.82%) Microsoft Certification
22 59 (7.44%) TCP/IP
23 55 (6.94%) WAN
24 54 (6.81%) DNS
25 53 (6.68%) Windows Server 2003
25 53 (6.68%) VMware Infrastructure
26 50 (6.31%) SLA
27 49 (6.18%) LAN
27 49 (6.18%) SC Cleared

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 29 April 2016, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 122 (15.38%) MS Exchange
2 40 (5.04%) Blackberry Enterprise Server
2 40 (5.04%) IBM Notes
3 39 (4.92%) Exchange Server 2010
4 29 (3.66%) SharePoint
4 29 (3.66%) Skype for Business
5 20 (2.52%) Exchange Server 2007
6 15 (1.89%) Exchange Server 2003
7 11 (1.39%) Exchange Server 2013
8 8 (1.01%) SharePoint 2010
9 6 (0.76%) IBM Domino
10 5 (0.63%) WordPress
11 3 (0.38%) IIS
12 2 (0.25%) Apache
12 2 (0.25%) CMS
12 2 (0.25%) Live Communications Server
12 2 (0.25%) Moodle
12 2 (0.25%) SharePoint Server
12 2 (0.25%) WebLogic
12 2 (0.25%) WebSphere
Applications
1 222 (27.99%) MS Office
2 142 (17.91%) MS Excel
3 11 (1.39%) MS PowerPoint
4 5 (0.63%) MS Visio
5 4 (0.50%) Acrobat
6 1 (0.13%) Adobe Creative Suite
6 1 (0.13%) AutoCAD
6 1 (0.13%) MS Project
6 1 (0.13%) Photoshop
6 1 (0.13%) PTC Creo
6 1 (0.13%) SOLIDWORKS
Business Applications
1 9 (1.13%) Dynamics CRM
2 8 (1.01%) Eikon
3 5 (0.63%) SAP Oil and Gas
4 4 (0.50%) Remedy ITSM
5 1 (0.13%) Dynamics AX
5 1 (0.13%) Sage 50
5 1 (0.13%) SAP CRM
Cloud Services
1 79 (9.96%) Office 365
2 10 (1.26%) OneDrive
3 5 (0.63%) Microsoft Azure
4 4 (0.50%) Google Apps
5 3 (0.38%) Yammer
6 2 (0.25%) SaaS
7 1 (0.13%) Azure Active Directory
7 1 (0.13%) Mimecast
Communications & Networking
1 59 (7.44%) TCP/IP
2 55 (6.94%) WAN
3 54 (6.81%) DNS
4 49 (6.18%) LAN
5 44 (5.55%) DHCP
5 44 (5.55%) Firewall
5 44 (5.55%) Internet
6 30 (3.78%) VPN
7 23 (2.90%) Wireless
8 22 (2.77%) Wi-Fi
9 21 (2.65%) VoIP
10 18 (2.27%) Remote Desktop
11 15 (1.89%) Intranet
12 12 (1.51%) IP Telephony
13 11 (1.39%) 3G
14 10 (1.26%) Broadband
15 9 (1.13%) SAN
15 9 (1.13%) Skype
16 8 (1.01%) VLAN
17 7 (0.88%) SMS
Database & Business Intelligence
1 29 (3.66%) SQL Server
2 4 (0.50%) Data Warehouse
2 4 (0.50%) SQL Server Reporting Services
3 2 (0.25%) SQL Server 2005
3 2 (0.25%) SQL Server 2008
3 2 (0.25%) SQL Server 2012
4 1 (0.13%) BusinessObjects
4 1 (0.13%) Data Mining
4 1 (0.13%) DB2
4 1 (0.13%) MS Access
Development Applications
1 2 (0.25%) Team Foundation Server
1 2 (0.25%) Visual Studio
2 1 (0.13%) Dreamweaver
2 1 (0.13%) JIRA
2 1 (0.13%) MSI
2 1 (0.13%) Oracle APEX
2 1 (0.13%) StarTeam
2 1 (0.13%) Subversion
General
1 91 (11.48%) Finance
2 39 (4.92%) Retail
3 32 (4.04%) Banking
4 31 (3.91%) Legal
5 21 (2.65%) Law
6 20 (2.52%) Telecoms
7 11 (1.39%) Financial Institution
7 11 (1.39%) Manufacturing
7 11 (1.39%) Marketing
8 9 (1.13%) Investment Banking
8 9 (1.13%) Retail Banking
9 8 (1.01%) Advertising
10 5 (0.63%) Electronics
10 5 (0.63%) Front Office
11 4 (0.50%) Billing
11 4 (0.50%) French Language
11 4 (0.50%) German Language
11 4 (0.50%) Publishing
12 3 (0.38%) Back Office
13 2 (0.25%) Local Government
Libraries, Frameworks & Software Standards
1 10 (1.26%) HTML
2 5 (0.63%) .NET
3 4 (0.50%) CSS
4 3 (0.38%) Web Services
5 2 (0.25%) ASP.NET
5 2 (0.25%) WCF
5 2 (0.25%) WPF
6 1 (0.13%) 802.1X
6 1 (0.13%) Classic ASP
6 1 (0.13%) COM
6 1 (0.13%) Middleware
6 1 (0.13%) SailPoint
6 1 (0.13%) SAP Basis
Miscellaneous
1 89 (11.22%) Blackberry
2 31 (3.91%) Driving Licence
3 25 (3.15%) iPhone
4 19 (2.40%) Data Centre
4 19 (2.40%) iPad
4 19 (2.40%) Video Conferencing
5 18 (2.27%) Analytical Skills
6 14 (1.77%) Smartphone
7 12 (1.51%) Fat Client
7 12 (1.51%) Management Information System
7 12 (1.51%) Thin Client
8 9 (1.13%) NHS
9 7 (0.88%) Client/Server
9 7 (0.88%) EPoS
10 6 (0.76%) Computer Science
11 4 (0.50%) Handset
12 3 (0.38%) Health Informatics
12 3 (0.38%) Informatics
12 3 (0.38%) Life Science
12 3 (0.38%) Mobile App
Operating Systems
1 595 (75.03%) Windows
2 333 (41.99%) Windows 7
3 184 (23.20%) Windows Server
4 95 (11.98%) Windows Server 2008
5 94 (11.85%) Windows XP
6 89 (11.22%) Windows 8
7 67 (8.45%) Windows Server 2012
8 53 (6.68%) Windows Server 2003
9 37 (4.67%) Windows 10
10 24 (3.03%) Android
11 23 (2.90%) Linux
12 22 (2.77%) Apple iOS
13 20 (2.52%) Mac OS X
14 11 (1.39%) Unix
15 9 (1.13%) Windows 2000
16 7 (0.88%) Mac OS
16 7 (0.88%) Windows 2000 Server
16 7 (0.88%) Windows Vista
17 4 (0.50%) Red Hat Enterprise Linux
18 3 (0.38%) Windows NT
Processes & Methodologies
1 179 (22.57%) ITIL
2 38 (4.79%) Incident Management
2 38 (4.79%) Service Management
3 31 (3.91%) Problem Management
4 21 (2.65%) ITIL V3
5 19 (2.40%) Change Management
6 18 (2.27%) Migration
7 17 (2.14%) CRM
8 15 (1.89%) Root Cause Analysis
9 13 (1.64%) Time Management
10 11 (1.39%) Disaster Recovery
10 11 (1.39%) Service Delivery
10 11 (1.39%) Software Delivery
11 9 (1.13%) Coaching
11 9 (1.13%) Software Deployment
12 8 (1.01%) Document Management
13 7 (0.88%) Asset Management
13 7 (0.88%) Information Security
13 7 (0.88%) ITSM
13 7 (0.88%) Workflow
Programming Languages
1 43 (5.42%) SQL
2 11 (1.39%) PowerShell
3 7 (0.88%) Java
4 6 (0.76%) JavaScript
5 5 (0.63%) PL/SQL
6 4 (0.50%) C
6 4 (0.50%) C#
7 3 (0.38%) PHP
7 3 (0.38%) VBScript
8 2 (0.25%) Shell Script
8 2 (0.25%) VB.NET
9 1 (0.13%) Bash Shell
9 1 (0.13%) Perl
9 1 (0.13%) Ruby
9 1 (0.13%) T-SQL
9 1 (0.13%) VB
Qualifications
1 68 (8.58%) Security Cleared
2 62 (7.82%) Microsoft Certification
3 49 (6.18%) SC Cleared
4 32 (4.04%) Cisco Certification
5 25 (3.15%) CCNA
6 24 (3.03%) MCSE
7 23 (2.90%) MCP
8 19 (2.40%) MCSA
9 14 (1.77%) CCNP
9 14 (1.77%) DBS Check
10 13 (1.64%) Degree
10 13 (1.64%) ITIL Certification
11 12 (1.51%) DV Cleared
12 9 (1.13%) MCDST
13 8 (1.01%) ITIL Foundation Certificate
13 8 (1.01%) MCITP
14 7 (0.88%) Citrix Certification
15 5 (0.63%) A+ Certification
15 5 (0.63%) BPSS Clearance
15 5 (0.63%) CCA
Quality Assurance & Compliance
1 50 (6.31%) SLA
2 5 (0.63%) Disclosure Scotland
3 2 (0.25%) PCI DSS
3 2 (0.25%) Sarbanes-Oxley
System Software
1 456 (57.50%) Active Directory
2 53 (6.68%) VMware Infrastructure
3 32 (4.04%) XenApp
4 21 (2.65%) Hyper-V
5 19 (2.40%) XenDesktop
6 14 (1.77%) Microsoft App-V
7 12 (1.51%) vSphere
8 9 (1.13%) VMware ESX
9 8 (1.01%) Terminal Services
9 8 (1.01%) XenServer
10 7 (0.88%) VMware ESXi
11 6 (0.76%) VMware Workstation
12 1 (0.13%) BitLocker
12 1 (0.13%) Xen
Systems Management
1 78 (9.84%) SCCM
2 15 (1.89%) Backup Exec
3 6 (0.76%) DameWare
4 5 (0.63%) Cisco UCCX
4 5 (0.63%) SCOM
5 4 (0.50%) BMC Marimba
5 4 (0.50%) OpenView Configuration Management
5 4 (0.50%) Systems Management Server (SMS)
5 4 (0.50%) Tivoli
6 3 (0.38%) NetBackup
6 3 (0.38%) OpenView
6 3 (0.38%) OVSD
7 2 (0.25%) Cisco UCCE
7 2 (0.25%) HP SIM
7 2 (0.25%) SCVMM
7 2 (0.25%) ServiceCenter
7 2 (0.25%) WSUS
7 2 (0.25%) XenMobile
8 1 (0.13%) Perfmon
8 1 (0.13%) SCOrch
Vendors
1 290 (36.57%) Microsoft
2 131 (16.52%) Citrix
3 98 (12.36%) VMware
4 82 (10.34%) Cisco
5 40 (5.04%) Lotus
6 39 (4.92%) HP
7 36 (4.54%) Apple
8 21 (2.65%) Avaya
8 21 (2.65%) Symantec
9 19 (2.40%) Oracle
10 17 (2.14%) Remedy
11 16 (2.02%) Dell
11 16 (2.02%) LANDesk
12 11 (1.39%) ThinPrint
13 10 (1.26%) Bloomberg
13 10 (1.26%) Reuters
13 10 (1.26%) SAP
14 9 (1.13%) Sophos
15 8 (1.01%) AppSense
16 7 (0.88%) Red Hat
Cheshire
D4 Digital Recruitment
Rate: £100 - £130 Per Day
Posted: 12 hours ago
City, London
Careerwise UK Limited
Rate: £300 - £350 per day
Posted: 18 hours ago
Berkshire
Connectus
Rate: £15 - £20 per hour
Posted: Yesterday
Woking, Surrey
Michael Bailey Associates
Rate: Market Rates
Posted: 2 days ago
Enfield, Middlesex
Oscar
Rate: £150 per day
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Rullion IT Plus
Posted: 3 days ago
London
Careerwise UK Limited
Rate: £350 - £400 per day
Posted: 3 days ago
Weybridge, Surrey
Reed Technology
Rate: £28 per hour
Posted: 3 days ago
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 3 days ago
Spalding, Lincolnshire
The Bridge Ltd
Rate: Unspecified Competitive market rate
Posted: 4 days ago
South West London
Nationwide People Ltd
Rate: £138 Per Day per day (Ltd co. basis)
Posted: 5 days ago
Newbury
Hays Specialist Recruitment
Rate: £26000.00 - £27000.00 per annum + Please quote
Posted: 17 days ago