The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 12 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
12 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 212 233 226
Rank change year-on-year
+21 -7
Contract jobs requiring a 2nd Line Support 525 398 466
As % of all contract IT jobs located in England 1.01% 0.82% 0.87%
As % of the Job Titles category 1.11% 0.89% 0.94%
Number of daily rates quoted 213 125 121
Average daily rate
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of your Daily Rate
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£165 £153 £175
Average daily rate % change year-on-year
+8.19% -12.85%
90% offered a daily rate of more than £120 £105 £103
10% offered a daily rate of more than £262 £231 £250
UK excluding London average daily rate £168 £140 £170
% change year-on-year
+19.64% -17.64%
Number of hourly rates quoted 157 151 178
Average hourly rate £15.00 £15.50 £15.00
Average hourly rate % change year-on-year
-3.22% +3.33%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £22.00 £21.00 £20.65
UK excluding London average hourly rate £14.50 £15.00 £14.75
% change year-on-year
-3.33% +1.69%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47398 44867 49560
As % of all contract IT jobs located in England 91.29% 92.84% 92.96%
Number of daily rates quoted 29474 27392 28446
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £238 £235
10% offered a daily rate of more than £550 £575 £563
UK excluding London average daily rate £355 £350 £340
% change year-on-year
+1.42% +2.94%
Number of hourly rates quoted 1880 1956 2422
Average hourly rate £16.50 £17.50 £19.00
Average hourly rate % change year-on-year
-5.71% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.50 £18.00
% change year-on-year
- -8.33%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

2nd Line Support Daily Rate Trend in England

2nd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 12 September 2014.

2nd Line Support Daily Rate Histogram in England

2nd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

2nd Line Support Hourly Rate Trend in England

2nd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 12 September 2014.

2nd Line Support Hourly Rate Histogram in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 12 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +29 187 £160 -5.88% 37
South East +14 120 £180 +16.12% 35
West Midlands +7 47 £200 +53.84% 14
South West -14 39 £188 +44.23% 12
Yorkshire +19 36 £208 +80.43% 12
East of England -19 34 £160 -4.47% 7
North West 0 30 £153 +12.96% 12
East Midlands +5 26 £165 +20.00% 8
North East -28 6 £223 - 1
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 12 September 2014, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 831 (80.21%) Windows
2 548 (52.90%) Active Directory
3 465 (44.88%) Windows 7
4 425 (41.02%) Microsoft
5 400 (38.61%) MS Office
6 339 (32.72%) Windows XP
7 225 (21.72%) ITIL
8 207 (19.98%) Windows Server 2008
9 201 (19.40%) MS Excel
10 192 (18.53%) MS Exchange
11 187 (18.05%) Citrix
12 170 (16.41%) Blackberry
13 160 (15.44%) Windows Server 2003
14 122 (11.78%) VMware
15 109 (10.52%) Cisco
16 105 (10.14%) SLA
17 89 (8.59%) HP
17 89 (8.59%) Finance
18 84 (8.11%) SCCM
19 83 (8.01%) Linux
20 81 (7.82%) Exchange Server 2010
21 78 (7.53%) LAN
22 76 (7.34%) TCP/IP
23 75 (7.24%) Security Cleared
24 74 (7.14%) DNS
25 73 (7.05%) Firewall
26 70 (6.76%) Lotus
27 67 (6.47%) VPN
27 67 (6.47%) WAN
28 66 (6.37%) IBM Notes

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 12 September 2014, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 192 (18.53%) MS Exchange
2 81 (7.82%) Exchange Server 2010
3 66 (6.37%) IBM Notes
4 45 (4.34%) Blackberry Enterprise Server
5 43 (4.15%) SharePoint
6 42 (4.05%) Exchange Server 2003
7 40 (3.86%) Exchange Server 2007
8 31 (2.99%) Lync
9 15 (1.45%) Lotus Domino
10 9 (0.87%) SharePoint 2013
11 8 (0.77%) SharePoint 2010
12 5 (0.48%) Apache
12 5 (0.48%) IIS
13 4 (0.39%) Quickr
14 3 (0.29%) WorkSite
15 2 (0.19%) Exchange Server 2013
15 2 (0.19%) CICS
16 1 (0.097%) Tomcat
16 1 (0.097%) CMS
16 1 (0.097%) Exchange Server 2000
Applications
1 400 (38.61%) MS Office
2 201 (19.40%) MS Excel
3 22 (2.12%) MS PowerPoint
4 14 (1.35%) MS Visio
5 8 (0.77%) Acrobat
5 8 (0.77%) MS Project
6 4 (0.39%) Photoshop
7 2 (0.19%) InDesign
8 1 (0.097%) AutoCAD
Business Applications
1 4 (0.39%) Eikon
2 3 (0.29%) Cerner Millennium
2 3 (0.29%) assyst
2 3 (0.29%) Dynamics AX
3 1 (0.097%) Dynamics GP
3 1 (0.097%) Dynamics NAV
3 1 (0.097%) Agresso
Cloud Services
1 37 (3.57%) Office 365
2 4 (0.39%) Amazon AWS
2 4 (0.39%) SaaS
3 1 (0.097%) Google Apps
3 1 (0.097%) IaaS
Communications & Networking
1 78 (7.53%) LAN
2 76 (7.34%) TCP/IP
3 74 (7.14%) DNS
4 73 (7.05%) Firewall
5 67 (6.47%) VPN
5 67 (6.47%) WAN
6 58 (5.60%) DHCP
7 44 (4.25%) Wireless
8 41 (3.96%) Internet
9 40 (3.86%) VoIP
10 24 (2.32%) SAN
11 18 (1.74%) Broadband
12 14 (1.35%) 3G
13 12 (1.16%) Intranet
13 12 (1.16%) ADSL
14 11 (1.06%) Wi-Fi
15 7 (0.68%) VLAN
15 7 (0.68%) Cisco IOS
16 5 (0.48%) BIG-IP
16 5 (0.48%) Cisco ASA
Database & Business Intelligence
1 30 (2.90%) SQL Server
2 13 (1.25%) SQL Server 2008
3 5 (0.48%) MySQL
4 3 (0.29%) PostgreSQL
4 3 (0.29%) SQL Server 2005
5 2 (0.19%) MS Access
5 2 (0.19%) Oracle ODI
6 1 (0.097%) Oracle Database
6 1 (0.097%) Big Data
6 1 (0.097%) SQL Server 2000
6 1 (0.097%) EDRMS
6 1 (0.097%) EDMS
6 1 (0.097%) QlikView
6 1 (0.097%) Oracle Reports
Development Applications
1 5 (0.48%) JIRA
2 4 (0.39%) Team Foundation Server
2 4 (0.39%) MSI
3 2 (0.19%) InstallShield
4 1 (0.097%) Subversion
4 1 (0.097%) Trac
4 1 (0.097%) Visual Studio
General
1 89 (8.59%) Finance
2 24 (2.32%) Banking
3 21 (2.03%) Retail
4 14 (1.35%) Law
5 12 (1.16%) Telecoms
6 11 (1.06%) Legal
7 6 (0.58%) Financial Institution
7 6 (0.58%) Back Office
7 6 (0.58%) Dutch Language
8 5 (0.48%) Advertising
8 5 (0.48%) Publishing
9 4 (0.39%) Investment Banking
9 4 (0.39%) Manufacturing
9 4 (0.39%) Marketing
10 3 (0.29%) French Language
10 3 (0.29%) Pharmaceutical
11 2 (0.19%) Games
11 2 (0.19%) Military
11 2 (0.19%) Local Government
12 1 (0.097%) German Language
Libraries, Frameworks & Software Standards
1 9 (0.87%) HTML
2 6 (0.58%) CSS
3 4 (0.39%) XML
4 3 (0.29%) Web Services
4 3 (0.29%) J2EE
5 2 (0.19%) Spring
5 2 (0.19%) Application Packaging
5 2 (0.19%) .NET
6 1 (0.097%) ODBC
6 1 (0.097%) ActiveX
6 1 (0.097%) MSMQ
6 1 (0.097%) WAP
6 1 (0.097%) X-Windows
6 1 (0.097%) Android SDK
Miscellaneous
1 170 (16.41%) Blackberry
2 33 (3.19%) Analytical Skills
3 31 (2.99%) iPad
4 28 (2.70%) iPhone
5 23 (2.22%) NHS
6 21 (2.03%) Management Information System
7 19 (1.83%) Video Conferencing
8 12 (1.16%) Smartphone
9 11 (1.06%) Client/Server
9 11 (1.06%) Hedge funds
10 9 (0.87%) Handset
11 7 (0.68%) Thin Client
11 7 (0.68%) Fat Client
12 5 (0.48%) EPoS
13 4 (0.39%) Mainframe
13 4 (0.39%) Mathematics
13 4 (0.39%) FMCG
14 3 (0.29%) Interactive TV
14 3 (0.29%) GIS
15 2 (0.19%) Foreign Exchange (FX)
Operating Systems
1 831 (80.21%) Windows
2 465 (44.88%) Windows 7
3 339 (32.72%) Windows XP
4 207 (19.98%) Windows Server 2008
5 160 (15.44%) Windows Server 2003
6 83 (8.01%) Linux
7 56 (5.41%) Windows 8
8 41 (3.96%) Windows Server 2012
9 40 (3.86%) Windows Vista
10 39 (3.76%) Windows 2000
11 35 (3.38%) UNIX
12 29 (2.80%) Mac OS X
13 24 (2.32%) CentOS
14 22 (2.12%) Android
14 22 (2.12%) Ubuntu
15 19 (1.83%) Apple iOS
16 14 (1.35%) Mac OS
17 12 (1.16%) Red Hat Enterprise Linux
17 12 (1.16%) Windows 2000 Server
17 12 (1.16%) HPUX
Processes & Methodologies
1 225 (21.72%) ITIL
2 59 (5.69%) Service Management
3 55 (5.31%) Incident Management
4 40 (3.86%) Migration
5 23 (2.22%) Service Delivery
6 21 (2.03%) Asset Management
7 20 (1.93%) Software Deployment
8 18 (1.74%) Workflow
9 17 (1.64%) Problem Management
10 14 (1.35%) Change Management
11 13 (1.25%) Security Management
11 13 (1.25%) Time Management
12 11 (1.06%) Network Management
12 11 (1.06%) Software Distribution
12 11 (1.06%) Change Control
12 11 (1.06%) Configuration Management
13 10 (0.97%) ITIL V3
14 8 (0.77%) Mobile Device Management
14 8 (0.77%) Project Management
14 8 (0.77%) Disaster Recovery
Programming Languages
1 36 (3.47%) SQL
2 20 (1.93%) C
3 19 (1.83%) Python
4 9 (0.87%) Java
5 8 (0.77%) PowerShell
6 4 (0.39%) JavaScript
6 4 (0.39%) Perl
6 4 (0.39%) PHP
7 3 (0.29%) C#
8 2 (0.19%) VBScript
9 1 (0.097%) VC++
9 1 (0.097%) PL/SQL
Qualifications
1 75 (7.24%) Security Cleared
2 54 (5.21%) Microsoft Certification
3 49 (4.73%) MCP
4 47 (4.54%) SC Cleared
5 32 (3.09%) MCSE
6 20 (1.93%) MCSA
7 19 (1.83%) DV Cleared
8 16 (1.54%) Cisco Certification
9 11 (1.06%) ITIL Certification
10 9 (0.87%) MCTS
10 9 (0.87%) A+ Certification
11 8 (0.77%) MCITP
12 7 (0.68%) ITIL Foundation Certificate
13 5 (0.48%) Degree
13 5 (0.48%) CCNA
14 4 (0.39%) Check Point Certification
14 4 (0.39%) MCDST
15 3 (0.29%) Avaya Certification
15 3 (0.29%) CCSA
15 3 (0.29%) MOS
Quality Assurance & Compliance
1 105 (10.14%) SLA
2 5 (0.48%) ISO/IEC 27001
3 4 (0.39%) QA
4 3 (0.29%) PCI DSS
5 2 (0.19%) Sarbanes-Oxley
6 1 (0.097%) COBIT
System Software
1 548 (52.90%) Active Directory
2 60 (5.79%) VMware Infrastructure
3 26 (2.51%) XenApp
4 18 (1.74%) Terminal Services
5 15 (1.45%) Hyper-V
6 12 (1.16%) VMware Server
7 10 (0.97%) Microsoft App-V
8 9 (0.87%) vSphere
9 8 (0.77%) VMware ESX
10 5 (0.48%) VMware ESXi
11 4 (0.39%) XenServer
12 3 (0.29%) XenDesktop
12 3 (0.29%) Citrix Presentation Server
12 3 (0.29%) VMware Workstation
13 2 (0.19%) ISA Server
13 2 (0.19%) MetaFrame
13 2 (0.19%) Terminal Server
14 1 (0.097%) Microsoft Virtual Server
Systems Management
1 84 (8.11%) SCCM
2 18 (1.74%) Backup Exec
3 14 (1.35%) Symantec Enterprise Vault
4 12 (1.16%) Norton AntiVirus
5 10 (0.97%) OpenView Configuration Management
5 10 (0.97%) WSUS
6 7 (0.68%) Nagios
7 6 (0.58%) Systems Management Server (SMS)
8 5 (0.48%) HP SIM
9 4 (0.39%) Zenoss
9 4 (0.39%) MIMEsweeper
9 4 (0.39%) DameWare
9 4 (0.39%) SCOM
10 3 (0.29%) NetBackup
10 3 (0.29%) McAfee ePO
11 2 (0.19%) HP NNM
11 2 (0.19%) Puppet
11 2 (0.19%) Cisco CUCM
12 1 (0.097%) FortiGate
12 1 (0.097%) Sysprep
Vendors
1 425 (41.02%) Microsoft
2 187 (18.05%) Citrix
3 122 (11.78%) VMware
4 109 (10.52%) Cisco
5 89 (8.59%) HP
6 70 (6.76%) Lotus
7 48 (4.63%) Symantec
8 34 (3.28%) Apple
9 31 (2.99%) Dell
10 29 (2.80%) McAfee
11 24 (2.32%) Bloomberg
11 24 (2.32%) Altiris
11 24 (2.32%) Avaya
12 21 (2.03%) Splunk
13 17 (1.64%) Red Hat
14 16 (1.54%) Remedy
14 16 (1.54%) AppSense
15 15 (1.45%) Adobe
16 12 (1.16%) Murex
16 12 (1.16%) Oracle
Camberley, Surrey
IT Connections
Rate: £24,000 + 20% Shift Allowance
Posted: 2 days ago
Oxford, Oxfordshire
HAYS INFORMATION TECHNOLOGY
Rate: £20.00 - £28.00 per hour
Posted: 2 days ago
City, London
Arrows Group
Rate: £10 - £14 per hour
Posted: 2 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £17.00 per hour
Posted: 2 days ago
North London
Venturi
Rate: £12 - £17 per hour
Posted: 2 days ago
Lyndhurst, Hampshire
360 Resourcing Solutions
Rate: Competitive
Posted: 4 days ago
Telford, Shropshire
Experis Ltd
Rate: £130 - £180 per day
Posted: 4 days ago
Leeds, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: £12.00 - £14.00 per hour
Posted: 4 days ago
Greater Manchester
Marcus Donald People
Rate: £13 to £16 per hour
Posted: 5 days ago
Liverpool, Merseyside
HAYS INFORMATION TECHNOLOGY
Posted: 5 days ago
South East London
Linkpoint Resources
Rate: From £23,000 to £26,000 per annum
Posted: 5 days ago
Warwickshire
Roc Search
Posted: 5 days ago
London
Careerwise UK Limited
Rate: £330 - £340 per day
Posted: 5 days ago
Bedfordshire
ComputAppoint
Rate: £17000 - £22000 per annum
Posted: 5 days ago
South West London
Nationwide People Ltd
Rate: £142 Per Day Ltd Co/Umbrella basis
Posted: 6 days ago
Middlesbrough
Reed Technology - UK Posting Account
Rate: £12 - £17 per hour
Posted: 6 days ago
City, London
Randstad Technologies
Rate: £200 - £250 per day
Posted: 6 days ago
Greater Manchester
Marcus Donald People
Rate: £13 to £16 per hour
Posted: 6 days ago
Warwickshire
Computer People
Rate: £15.00 - £16.00 per hour
Posted: 6 days ago
Kenilworth
Reed Technology - UK Posting Account
Rate: £15 - £20 per hour
Posted: 6 days ago