The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 2 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 213 231 225
Rank change year-on-year
+18 -6
Contract jobs requiring a 2nd Line Support 515 401 448
As % of all contract IT jobs located in England 0.98% 0.84% 0.86%
As % of the Job Titles category 1.08% 0.91% 0.93%
Number of daily rates quoted 214 124 121
Average daily rate
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of your Daily Rate
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£165 £165 £170
Average daily rate % change year-on-year
- -2.94%
90% offered a daily rate of more than £118 £107 £100
10% offered a daily rate of more than £275 £250 £245
UK excluding London average daily rate £160 £158 £154
% change year-on-year
+1.26% +2.76%
Number of hourly rates quoted 158 157 170
Average hourly rate £14.50 £15.00 £15.00
Average hourly rate % change year-on-year
-3.33% -
90% offered a hourly rate of more than £11.00 £11.50 £11.23
10% offered a hourly rate of more than £20.10 £20.00 £20.00
UK excluding London average hourly rate £14.75 £15.00 £14.00
% change year-on-year
-1.66% +7.14%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47746 44025 48327
As % of all contract IT jobs located in England 90.48% 92.73% 93.13%
Number of daily rates quoted 29880 27106 27634
Average daily rate £400 £400 £400
90% offered a daily rate of more than £225 £234 £238
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 1892 1878 2452
Average hourly rate £16.50 £17.00 £18.50
Average hourly rate % change year-on-year
-2.94% -8.10%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

2nd Line Support Daily Rate Trend in England

2nd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 2 October 2014.

2nd Line Support Daily Rate Histogram in England

2nd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

2nd Line Support Hourly Rate Trend in England

2nd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 2 October 2014.

2nd Line Support Hourly Rate Histogram in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 2 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +31 185 £170 -2.85% 38
South East +14 119 £188 +18.67% 27
West Midlands +7 52 £165 +26.92% 7
South West -2 47 £165 +1.53% 6
East of England -23 34 £160 -8.57% 6
Yorkshire +6 27 £220 +100.00% 9
East Midlands +7 24 £165 -5.03% 7
North West -12 22 £153 +12.96% 17
North East -33 8 £205 - 1
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 2 October 2014, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 816 (80.16%) Windows
2 526 (51.67%) Active Directory
3 458 (44.99%) Windows 7
4 393 (38.61%) Microsoft
5 377 (37.03%) MS Office
6 327 (32.12%) Windows XP
7 215 (21.12%) ITIL
8 196 (19.25%) MS Excel
9 195 (19.16%) Windows Server 2008
10 180 (17.68%) MS Exchange
11 168 (16.50%) Citrix
12 158 (15.52%) Windows Server 2003
13 154 (15.13%) Blackberry
14 119 (11.69%) VMware
15 101 (9.92%) Cisco
16 93 (9.14%) SLA
17 88 (8.64%) Finance
18 86 (8.45%) HP
19 85 (8.35%) SCCM
20 83 (8.15%) Linux
21 80 (7.86%) LAN
22 78 (7.66%) Security Cleared
23 76 (7.47%) Exchange Server 2010
23 76 (7.47%) TCP/IP
24 72 (7.07%) DNS
24 72 (7.07%) Lotus
25 71 (6.97%) Firewall
26 70 (6.88%) WAN
27 68 (6.68%) IBM Notes
28 61 (5.99%) VPN

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 2 October 2014, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 180 (17.68%) MS Exchange
2 76 (7.47%) Exchange Server 2010
3 68 (6.68%) IBM Notes
4 45 (4.42%) SharePoint
5 40 (3.93%) Exchange Server 2003
6 39 (3.83%) Exchange Server 2007
6 39 (3.83%) Blackberry Enterprise Server
7 32 (3.14%) Lync
8 15 (1.47%) Lotus Domino
9 9 (0.88%) SharePoint 2013
10 6 (0.59%) SharePoint 2010
10 6 (0.59%) IIS
10 6 (0.59%) Apache
11 4 (0.39%) Quickr
12 3 (0.29%) WorkSite
13 2 (0.20%) Exchange Server 2013
13 2 (0.20%) CICS
14 1 (0.098%) Tomcat
14 1 (0.098%) Live Communications Server
14 1 (0.098%) Exchange Server 2000
Applications
1 377 (37.03%) MS Office
2 196 (19.25%) MS Excel
3 22 (2.16%) MS PowerPoint
4 14 (1.38%) MS Visio
5 8 (0.79%) Acrobat
6 7 (0.69%) MS Project
7 4 (0.39%) Photoshop
8 2 (0.20%) Adobe Creative Suite
8 2 (0.20%) InDesign
9 1 (0.098%) AutoCAD
Business Applications
1 4 (0.39%) Cerner Millennium
2 3 (0.29%) assyst
2 3 (0.29%) Dynamics AX
2 3 (0.29%) Eikon
3 1 (0.098%) Oracle EBS
3 1 (0.098%) Agresso
3 1 (0.098%) Dynamics GP
3 1 (0.098%) Markit EDM
3 1 (0.098%) Oracle General Ledger
3 1 (0.098%) Oracle Payables
3 1 (0.098%) Oracle Receivables
Cloud Services
1 35 (3.44%) Office 365
2 4 (0.39%) SaaS
2 4 (0.39%) Amazon AWS
3 1 (0.098%) IaaS
3 1 (0.098%) Google Apps
Communications & Networking
1 80 (7.86%) LAN
2 76 (7.47%) TCP/IP
3 72 (7.07%) DNS
4 71 (6.97%) Firewall
5 70 (6.88%) WAN
6 61 (5.99%) VPN
7 58 (5.70%) DHCP
8 46 (4.52%) Internet
9 44 (4.32%) VoIP
10 38 (3.73%) Wireless
11 21 (2.06%) SAN
12 17 (1.67%) Broadband
13 13 (1.28%) 3G
13 13 (1.28%) Wi-Fi
14 12 (1.18%) ADSL
15 9 (0.88%) Intranet
16 7 (0.69%) Cisco IOS
16 7 (0.69%) VLAN
17 5 (0.49%) MPLS
17 5 (0.49%) NetScreen
Database & Business Intelligence
1 37 (3.63%) SQL Server
2 15 (1.47%) SQL Server 2008
3 6 (0.59%) MySQL
4 4 (0.39%) SQL Server 2005
5 3 (0.29%) PostgreSQL
5 3 (0.29%) Oracle Database
6 2 (0.20%) Big Data
6 2 (0.20%) MS Access
6 2 (0.20%) SQL Server 2000
7 1 (0.098%) EDRMS
7 1 (0.098%) EDMS
7 1 (0.098%) Crystal Reports
7 1 (0.098%) RDBMS
7 1 (0.098%) QlikView
7 1 (0.098%) Relational Database
Development Applications
1 4 (0.39%) JIRA
2 3 (0.29%) MSI
2 3 (0.29%) Team Foundation Server
3 1 (0.098%) InstallShield
3 1 (0.098%) Visual Studio
3 1 (0.098%) Oracle Forms
3 1 (0.098%) Subversion
3 1 (0.098%) Trac
General
1 88 (8.64%) Finance
2 20 (1.96%) Banking
3 19 (1.87%) Retail
4 13 (1.28%) Telecoms
5 11 (1.08%) Law
6 9 (0.88%) Legal
7 7 (0.69%) Financial Institution
8 5 (0.49%) Back Office
8 5 (0.49%) Investment Banking
9 4 (0.39%) Dutch Language
9 4 (0.39%) Marketing
9 4 (0.39%) Advertising
9 4 (0.39%) Publishing
10 3 (0.29%) Manufacturing
10 3 (0.29%) Pharmaceutical
10 3 (0.29%) French Language
11 2 (0.20%) General Ledger
11 2 (0.20%) Military
12 1 (0.098%) Games
12 1 (0.098%) Aerospace
Libraries, Frameworks & Software Standards
1 8 (0.79%) HTML
2 6 (0.59%) CSS
3 3 (0.29%) Web Services
3 3 (0.29%) XML
4 2 (0.20%) Spring
4 2 (0.20%) Application Packaging
4 2 (0.20%) .NET
4 2 (0.20%) J2EE
5 1 (0.098%) X-Windows
5 1 (0.098%) ODBC
5 1 (0.098%) ActiveX
5 1 (0.098%) WAP
5 1 (0.098%) Android SDK
Miscellaneous
1 154 (15.13%) Blackberry
2 39 (3.83%) Analytical Skills
3 26 (2.55%) iPad
4 25 (2.46%) iPhone
5 24 (2.36%) NHS
6 21 (2.06%) Video Conferencing
7 17 (1.67%) Management Information System
8 14 (1.38%) Client/Server
9 11 (1.08%) Hedge funds
10 8 (0.79%) Fat Client
10 8 (0.79%) Thin Client
11 7 (0.69%) Smartphone
12 5 (0.49%) Handset
13 4 (0.39%) FMCG
13 4 (0.39%) PDA
13 4 (0.39%) Mainframe
14 3 (0.29%) GIS
14 3 (0.29%) Interactive TV
15 2 (0.20%) Enterprise Software
15 2 (0.20%) EqualLogic
Operating Systems
1 816 (80.16%) Windows
2 458 (44.99%) Windows 7
3 327 (32.12%) Windows XP
4 195 (19.16%) Windows Server 2008
5 158 (15.52%) Windows Server 2003
6 83 (8.15%) Linux
7 56 (5.50%) Windows 8
8 41 (4.03%) Windows 2000
9 37 (3.63%) UNIX
10 36 (3.54%) Windows Vista
10 36 (3.54%) Windows Server 2012
11 28 (2.75%) Mac OS X
12 24 (2.36%) CentOS
13 22 (2.16%) Ubuntu
14 20 (1.96%) Apple iOS
14 20 (1.96%) Android
15 16 (1.57%) Mac OS
16 13 (1.28%) Windows 2000 Server
17 12 (1.18%) Red Hat Enterprise Linux
17 12 (1.18%) HPUX
Processes & Methodologies
1 215 (21.12%) ITIL
2 54 (5.30%) Service Management
3 53 (5.21%) Incident Management
4 41 (4.03%) Migration
5 23 (2.26%) Service Delivery
6 22 (2.16%) Asset Management
7 18 (1.77%) Workflow
8 17 (1.67%) Software Deployment
9 16 (1.57%) Problem Management
10 14 (1.38%) Change Management
11 12 (1.18%) Time Management
12 11 (1.08%) Configuration Management
12 11 (1.08%) Security Management
12 11 (1.08%) Change Control
13 10 (0.98%) Network Management
14 9 (0.88%) ITIL V3
15 8 (0.79%) Software Distribution
16 7 (0.69%) Project Management
16 7 (0.69%) Disaster Recovery
16 7 (0.69%) ITSM
Programming Languages
1 38 (3.73%) SQL
2 19 (1.87%) C
3 18 (1.77%) Python
4 8 (0.79%) PowerShell
4 8 (0.79%) Java
5 5 (0.49%) Perl
6 4 (0.39%) PHP
6 4 (0.39%) JavaScript
7 3 (0.29%) C#
8 2 (0.20%) PL/SQL
9 1 (0.098%) PowerHouse
9 1 (0.098%) C++
9 1 (0.098%) VBScript
9 1 (0.098%) VB
9 1 (0.098%) VBA
9 1 (0.098%) VC++
Qualifications
1 78 (7.66%) Security Cleared
2 50 (4.91%) SC Cleared
3 44 (4.32%) Microsoft Certification
4 42 (4.13%) MCP
5 24 (2.36%) MCSE
6 19 (1.87%) DV Cleared
7 16 (1.57%) Cisco Certification
8 13 (1.28%) MCSA
9 8 (0.79%) ITIL Certification
10 7 (0.69%) A+ Certification
10 7 (0.69%) ITIL Foundation Certificate
11 6 (0.59%) MCITP
12 5 (0.49%) CCNA
12 5 (0.49%) MCTS
12 5 (0.49%) Degree
13 3 (0.29%) Avaya Certification
13 3 (0.29%) CCNP
13 3 (0.29%) MCDST
13 3 (0.29%) MOS
14 2 (0.20%) CCDP
Quality Assurance & Compliance
1 93 (9.14%) SLA
2 5 (0.49%) ISO/IEC 27001
3 4 (0.39%) QA
4 3 (0.29%) PCI DSS
5 2 (0.20%) Sarbanes-Oxley
6 1 (0.098%) COBIT
6 1 (0.098%) ISO/IEC 20000
System Software
1 526 (51.67%) Active Directory
2 58 (5.70%) VMware Infrastructure
3 22 (2.16%) XenApp
4 17 (1.67%) Terminal Services
5 13 (1.28%) Hyper-V
6 10 (0.98%) VMware Server
7 7 (0.69%) Microsoft App-V
7 7 (0.69%) VMware ESX
7 7 (0.69%) vSphere
8 4 (0.39%) XenServer
8 4 (0.39%) VMware ESXi
8 4 (0.39%) Citrix Presentation Server
9 2 (0.20%) XenDesktop
9 2 (0.20%) MetaFrame
9 2 (0.20%) VMware Workstation
10 1 (0.098%) ISA Server
10 1 (0.098%) Terminal Server
10 1 (0.098%) Microsoft Virtual Server
Systems Management
1 85 (8.35%) SCCM
2 18 (1.77%) Backup Exec
3 15 (1.47%) Symantec Enterprise Vault
4 11 (1.08%) OpenView Configuration Management
5 10 (0.98%) WSUS
5 10 (0.98%) Norton AntiVirus
6 7 (0.69%) Nagios
7 5 (0.49%) Systems Management Server (SMS)
7 5 (0.49%) HP SIM
8 4 (0.39%) SCOM
8 4 (0.39%) Zenoss
8 4 (0.39%) McAfee ePO
9 3 (0.29%) MIMEsweeper
10 2 (0.20%) Casper Suite
10 2 (0.20%) Cisco CUCM
10 2 (0.20%) Puppet
10 2 (0.20%) DameWare
10 2 (0.20%) NetBackup
11 1 (0.098%) Foglight
11 1 (0.098%) Netcool
Vendors
1 393 (38.61%) Microsoft
2 168 (16.50%) Citrix
3 119 (11.69%) VMware
4 101 (9.92%) Cisco
5 86 (8.45%) HP
6 72 (7.07%) Lotus
7 51 (5.01%) Symantec
8 29 (2.85%) Apple
9 27 (2.65%) Dell
9 27 (2.65%) Altiris
10 26 (2.55%) McAfee
11 24 (2.36%) Bloomberg
12 23 (2.26%) Avaya
13 21 (2.06%) Splunk
14 17 (1.67%) Red Hat
15 16 (1.57%) Remedy
16 15 (1.47%) Adobe
16 15 (1.47%) AppSense
17 14 (1.38%) Salesforce.com
18 13 (1.28%) Oracle
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