The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 230 199 235
Rank change year-on-year
-31 +36
Contract jobs requiring a 2nd Line Support 422 450 334
As % of all contract IT jobs located in England 0.91% 1.02% 0.82%
As % of the Job Titles category 0.98% 1.10% 0.89%
Number of daily rates quoted 184 158 84
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£170 £150 £130
Average daily rate % change year-on-year
+13.33% +15.38%
90% offered a daily rate of more than £110 £110 £95
10% offered a daily rate of more than £275 £227 £209
UK excluding London average daily rate £173 £145 £140
% change year-on-year
+18.96% +3.57%
Number of hourly rates quoted 117 142 127
Average hourly rate £14.50 £15.00 £15.00
Average hourly rate % change year-on-year
-3.33% -
90% offered a hourly rate of more than £11.50 £11.50 £11.00
10% offered a hourly rate of more than £21.00 £20.00 £20.00
UK excluding London average hourly rate £14.00 £15.00 £14.00
% change year-on-year
-6.66% +7.14%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
42937 40749 37644
As % of all contract IT jobs located in England 92.46% 92.65% 92.94%
Number of daily rates quoted 27345 24737 21780
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £245 £232 £235
10% offered a daily rate of more than £575 £575 £560
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1683 1811 2275
Average hourly rate £16.50 £17.50 £18.50
Average hourly rate % change year-on-year
-5.71% -5.40%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £40.00 £39.51 £40.00
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

2nd Line Support Daily Rate Trend in England

2nd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 30 January 2015.

2nd Line Support Daily Rate Histogram in England

2nd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

2nd Line Support Hourly Rate Trend in England

2nd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 30 January 2015.

2nd Line Support Hourly Rate Histogram in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -24 145 £165 - 42
South East -25 94 £165 +13.79% 31
West Midlands +31 54 £248 - 10
Yorkshire +2 35 £213 +51.78% 12
South West -22 32 £155 +3.33% 6
East of England -4 25 £110 -31.25% 12
East Midlands +17 19 £238 - 5
North West -33 11 £125 -7.40% 16
North East -12 5 £140 -36.00% 1
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 30 January 2015, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 721 (77.28%) Windows
2 467 (50.05%) Active Directory
3 386 (41.37%) Windows 7
4 376 (40.30%) Microsoft
5 299 (32.05%) MS Office
6 238 (25.51%) Windows XP
7 191 (20.47%) ITIL
8 178 (19.08%) Windows Server 2008
9 165 (17.68%) MS Exchange
10 162 (17.36%) MS Excel
11 154 (16.51%) Citrix
12 129 (13.83%) Windows Server 2003
13 125 (13.40%) Blackberry
14 112 (12.00%) VMware
15 106 (11.36%) SLA
16 93 (9.97%) Linux
17 90 (9.65%) SCCM
18 89 (9.54%) Security Cleared
19 84 (9.00%) HP
20 82 (8.79%) LAN
21 79 (8.47%) Exchange Server 2010
22 75 (8.04%) Finance
23 74 (7.93%) WAN
24 72 (7.72%) TCP/IP
25 70 (7.50%) DNS
26 69 (7.40%) Cisco
26 69 (7.40%) Microsoft Certification
27 65 (6.97%) SC Cleared
28 59 (6.32%) DHCP
28 59 (6.32%) Analytical Skills

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 30 January 2015, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 165 (17.68%) MS Exchange
2 79 (8.47%) Exchange Server 2010
3 48 (5.14%) SharePoint
4 39 (4.18%) IBM Notes
5 38 (4.07%) Blackberry Enterprise Server
6 32 (3.43%) Lync
7 26 (2.79%) Exchange Server 2007
8 17 (1.82%) Exchange Server 2003
9 14 (1.50%) IIS
10 10 (1.07%) SharePoint 2013
11 8 (0.86%) Apache
11 8 (0.86%) Exchange Server 2013
12 5 (0.54%) Lotus Domino
13 3 (0.32%) Office Communications Server
14 2 (0.21%) WorkSite
15 1 (0.11%) Quickr
15 1 (0.11%) SharePoint 2010
15 1 (0.11%) WebSphere
15 1 (0.11%) Live Communications Server
15 1 (0.11%) CICS
Applications
1 299 (32.05%) MS Office
2 162 (17.36%) MS Excel
3 15 (1.61%) MS Visio
4 6 (0.64%) MS PowerPoint
5 4 (0.43%) Adobe Creative Suite
6 3 (0.32%) Acrobat
6 3 (0.32%) MS Project
7 2 (0.21%) Final Cut Pro
8 1 (0.11%) Spreadsheet
8 1 (0.11%) Photoshop
8 1 (0.11%) AutoCAD
Business Applications
1 4 (0.43%) Dynamics CRM
1 4 (0.43%) Eikon
2 1 (0.11%) Markit EDM
2 1 (0.11%) IntelliMatch
2 1 (0.11%) Oracle Payables
2 1 (0.11%) Oracle Receivables
2 1 (0.11%) Magento
2 1 (0.11%) Oracle General Ledger
2 1 (0.11%) Remedy ITSM
2 1 (0.11%) Cerner Millennium
2 1 (0.11%) Cognos TM1
2 1 (0.11%) HFM
2 1 (0.11%) Dynamics AX
2 1 (0.11%) Oracle EBS
Cloud Services
1 36 (3.86%) Office 365
2 4 (0.43%) SaaS
2 4 (0.43%) Amazon AWS
3 3 (0.32%) Cloud Computing
4 1 (0.11%) IaaS
Communications & Networking
1 82 (8.79%) LAN
2 74 (7.93%) WAN
3 72 (7.72%) TCP/IP
4 70 (7.50%) DNS
5 59 (6.32%) DHCP
6 57 (6.11%) Firewall
7 54 (5.79%) VPN
8 45 (4.82%) VoIP
9 28 (3.00%) Wireless
10 25 (2.68%) Internet
11 23 (2.47%) Broadband
12 16 (1.71%) SAN
13 14 (1.50%) Wi-Fi
14 12 (1.29%) 3G
15 11 (1.18%) ADSL
16 7 (0.75%) VLAN
17 5 (0.54%) Cisco IOS
18 4 (0.43%) NetScreen
18 4 (0.43%) LDAP
18 4 (0.43%) WLAN
Database & Business Intelligence
1 35 (3.75%) SQL Server
2 12 (1.29%) SQL Server 2008
3 8 (0.86%) MySQL
4 5 (0.54%) PostgreSQL
5 3 (0.32%) Relational Database
6 2 (0.21%) RDBMS
6 2 (0.21%) SQL Server 2005
6 2 (0.21%) Oracle Database
7 1 (0.11%) Big Data
7 1 (0.11%) SQL Server 2012
7 1 (0.11%) SQL Server 2000
7 1 (0.11%) Crystal Reports
7 1 (0.11%) MS Access
Development Applications
1 5 (0.54%) JIRA
2 1 (0.11%) Trac
2 1 (0.11%) Team Foundation Server
2 1 (0.11%) Subversion
2 1 (0.11%) Oracle Forms
2 1 (0.11%) MSI
General
1 75 (8.04%) Finance
2 21 (2.25%) Banking
3 19 (2.04%) Telecoms
4 18 (1.93%) Legal
5 17 (1.82%) Retail
6 9 (0.96%) Law
7 8 (0.86%) Retail Banking
8 7 (0.75%) Financial Institution
9 5 (0.54%) Marketing
10 4 (0.43%) Manufacturing
10 4 (0.43%) Advertising
10 4 (0.43%) Investment Banking
10 4 (0.43%) Italian Language
11 2 (0.21%) Military
12 1 (0.11%) French Language
12 1 (0.11%) General Ledger
12 1 (0.11%) Local Government
12 1 (0.11%) Back Office
12 1 (0.11%) Publishing
Libraries, Frameworks & Software Standards
1 9 (0.96%) HTML
2 4 (0.43%) CSS
2 4 (0.43%) Application Packaging
3 3 (0.32%) Web Services
3 3 (0.32%) .NET
4 2 (0.21%) EDI
4 2 (0.21%) XML
4 2 (0.21%) JSP
4 2 (0.21%) ASP.NET
4 2 (0.21%) COM
5 1 (0.11%) Corona SDK
5 1 (0.11%) ODBC
5 1 (0.11%) ActiveX
5 1 (0.11%) X-Windows
Miscellaneous
1 125 (13.40%) Blackberry
2 59 (6.32%) Analytical Skills
3 33 (3.54%) NHS
4 22 (2.36%) iPhone
5 20 (2.14%) iPad
6 17 (1.82%) Video Conferencing
7 16 (1.71%) PDA
8 12 (1.29%) Management Information System
9 7 (0.75%) Hedge funds
9 7 (0.75%) Smartphone
10 6 (0.64%) Client/Server
11 4 (0.43%) Clustering
11 4 (0.43%) Interactive TV
12 3 (0.32%) Enterprise Software
12 3 (0.32%) GIS
13 2 (0.21%) Handset
13 2 (0.21%) EPoS
13 2 (0.21%) Mainframe
13 2 (0.21%) Thin Client
13 2 (0.21%) Foreign Exchange (FX)
Operating Systems
1 721 (77.28%) Windows
2 386 (41.37%) Windows 7
3 238 (25.51%) Windows XP
4 178 (19.08%) Windows Server 2008
5 129 (13.83%) Windows Server 2003
6 93 (9.97%) Linux
7 54 (5.79%) Windows 8
8 45 (4.82%) Windows Server 2012
9 38 (4.07%) UNIX
10 26 (2.79%) Android
11 25 (2.68%) Windows 2000
12 19 (2.04%) Mac OS X
13 16 (1.71%) Windows Vista
13 16 (1.71%) CentOS
14 15 (1.61%) Ubuntu
15 14 (1.50%) Windows 2000 Server
16 12 (1.29%) HPUX
16 12 (1.29%) Red Hat Enterprise Linux
17 11 (1.18%) Apple iOS
18 9 (0.96%) Mac OS
Processes & Methodologies
1 191 (20.47%) ITIL
2 49 (5.25%) Incident Management
3 36 (3.86%) Migration
4 21 (2.25%) Service Management
5 16 (1.71%) Asset Management
6 15 (1.61%) Configuration Management
7 13 (1.39%) Problem Management
8 12 (1.29%) CRM
9 11 (1.18%) Time Management
9 11 (1.18%) Service Delivery
10 10 (1.07%) Security Management
11 9 (0.96%) Continuous Improvement
11 9 (0.96%) E-Commerce
11 9 (0.96%) Disaster Recovery
11 9 (0.96%) Change Management
11 9 (0.96%) Workflow
12 8 (0.86%) Project Management
12 8 (0.86%) Software Deployment
13 7 (0.75%) Kalman Filter
13 7 (0.75%) Knowledge Management
Programming Languages
1 55 (5.89%) SQL
2 10 (1.07%) Python
3 9 (0.96%) C
4 7 (0.75%) Perl
4 7 (0.75%) PHP
5 6 (0.64%) Java
6 5 (0.54%) PowerShell
7 3 (0.32%) JavaScript
7 3 (0.32%) C++
8 2 (0.21%) VBA
8 2 (0.21%) PL/SQL
8 2 (0.21%) Bash Shell
9 1 (0.11%) VB
9 1 (0.11%) C#
9 1 (0.11%) Shell Script
Qualifications
1 89 (9.54%) Security Cleared
2 69 (7.40%) Microsoft Certification
3 65 (6.97%) SC Cleared
4 37 (3.97%) MCP
5 34 (3.64%) MCSE
6 27 (2.89%) DV Cleared
7 13 (1.39%) Cisco Certification
8 12 (1.29%) ITIL Certification
9 11 (1.18%) Degree
10 10 (1.07%) MCSA
10 10 (1.07%) MCDST
11 6 (0.64%) CCNA
11 6 (0.64%) MCITP
12 5 (0.54%) ITIL Foundation Certificate
12 5 (0.54%) A+ Certification
13 3 (0.32%) MOS
13 3 (0.32%) MCTS
13 3 (0.32%) CNA
13 3 (0.32%) CNE
13 3 (0.32%) Novell Certification
Quality Assurance & Compliance
1 106 (11.36%) SLA
2 1 (0.11%) Data Quality
2 1 (0.11%) QA
2 1 (0.11%) ISO/IEC 20000
2 1 (0.11%) PCI DSS
System Software
1 467 (50.05%) Active Directory
2 50 (5.36%) VMware Infrastructure
3 27 (2.89%) XenApp
4 20 (2.14%) Terminal Services
5 16 (1.71%) Hyper-V
6 5 (0.54%) vSphere
6 5 (0.54%) VMware ESXi
7 4 (0.43%) XenDesktop
8 3 (0.32%) VMware Server
8 3 (0.32%) VMware ESX
9 2 (0.21%) Microsoft App-V
9 2 (0.21%) ISA Server
9 2 (0.21%) Firmware
9 2 (0.21%) MetaFrame
9 2 (0.21%) Citrix Presentation Server
9 2 (0.21%) Forefront TMG
9 2 (0.21%) XenServer
Systems Management
1 90 (9.65%) SCCM
2 20 (2.14%) Backup Exec
3 15 (1.61%) WSUS
4 12 (1.29%) OpenView Configuration Management
5 9 (0.96%) Nagios
6 7 (0.75%) Norton AntiVirus
7 6 (0.64%) Systems Management Server (SMS)
8 5 (0.54%) Zenoss
8 5 (0.54%) SCOM
9 4 (0.43%) Puppet
10 3 (0.32%) Symantec Enterprise Vault
10 3 (0.32%) Symantec Endpoint Protection
10 3 (0.32%) McAfee ePO
10 3 (0.32%) BMC Marimba
11 2 (0.21%) NetBackup
11 2 (0.21%) DameWare
11 2 (0.21%) ARCserve
11 2 (0.21%) ServiceCenter
12 1 (0.11%) Cisco CUCM
12 1 (0.11%) Hyperic
Vendors
1 376 (40.30%) Microsoft
2 154 (16.51%) Citrix
3 112 (12.00%) VMware
4 84 (9.00%) HP
5 69 (7.40%) Cisco
6 39 (4.18%) Lotus
7 38 (4.07%) Apple
7 38 (4.07%) Symantec
8 27 (2.89%) Remedy
9 25 (2.68%) McAfee
10 21 (2.25%) Red Hat
11 20 (2.14%) Dell
12 18 (1.93%) Altiris
13 17 (1.82%) Avaya
14 14 (1.50%) Oracle
14 14 (1.50%) Splunk
15 12 (1.29%) Adobe
16 11 (1.18%) ServiceNow
16 11 (1.18%) Bloomberg
17 10 (1.07%) Mitel
Manchester, Lancashire
Certes Computing Ltd
Posted: 2 days ago
London
Complete Tech Limited
Rate: From £140 to £200 per day
Posted: 2 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £139 per day
Posted: 2 days ago
City, London
Evolution Recruitment Solutions
Posted: 2 days ago
Coventry, West Midlands (County)
Roc Search
Posted: 3 days ago
Ipswich, Suffolk
Connectus
Rate: £12.5 - £17.5 per hour
Posted: 3 days ago
City, London
Arrows Group
Rate: £12 - £14 per hour
Posted: 3 days ago
St. Helens, Merseyside
LA International
Posted: 3 days ago
Newbury, Berkshire
HAYS INFORMATION TECHNOLOGY
Rate: £17.00 - £19.00 per day + Circa £18 Per Hour
Posted: 4 days ago
Tyne and Wear
Roc Search
Posted: 5 days ago
Berkshire
Marcus Donald People
Rate: £12 - £14 per hour
Posted: 5 days ago
London
Lorien Resourcing
Rate: £15 - £20 per hour
Posted: 5 days ago
London
ARC IT Recruitment Ltd
Posted: 5 days ago
London
Certes Computing Ltd
Rate: £150 - £180 per day
Posted: 5 days ago
Central London / West End
Square One Resources
Rate: Up to £20 per hour
Posted: 6 days ago
Midlands
TEKsystems
Posted: 6 days ago
Wiltshire
Opus Recruitment Solutions Ltd
Rate: £10 - £14 per hour
Posted: 6 days ago
Hook, Hampshire
LA International
Posted: 6 days ago
London
Atech Support
Rate: From £135 to £175 per day per day depending on experience
Posted: 10 days ago
London
Victim Support
Rate: £20,000 per annum + London Weighting of £2,800PA
Posted: 12 days ago