The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 27 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 235 207 218
Rank change year-on-year
-28 +11
Contract jobs requiring a 2nd Line Support 468 500 364
As % of all contract IT jobs located in England 0.93% 1.04% 0.87%
As % of the Job Titles category 1.01% 1.13% 0.94%
Number of daily rates quoted 184 175 95
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£160 £153 £165
Average daily rate % change year-on-year
+4.91% -7.57%
90% offered a daily rate of more than £113 £115 £118
10% offered a daily rate of more than £251 £250 £233
UK excluding London average daily rate £158 £150 £163
% change year-on-year
+5.00% -7.69%
Number of hourly rates quoted 175 182 147
Average hourly rate £15.50 £15.50 £15.50
90% offered a hourly rate of more than £11.00 £12.00 £11.50
10% offered a hourly rate of more than £21.73 £21.00 £20.50
UK excluding London average hourly rate £15.00 £14.50 £15.00
% change year-on-year
+3.44% -3.33%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46284 44438 38725
As % of all contract IT jobs located in England 92.36% 92.57% 92.63%
Number of daily rates quoted 29150 27994 22829
Average daily rate £400 £400 £400
Average daily rate % change year-on-year
+0.12% -0.12%
90% offered a daily rate of more than £250 £235 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1807 1851 1995
Average hourly rate £16.83 £17.00 £19.00
Average hourly rate % change year-on-year
-1.02% -10.52%
90% offered a hourly rate of more than £11.00 £10.50 £11.21
10% offered a hourly rate of more than £40.60 £40.00 £41.50
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

2nd Line Support Daily Rate Trend in England

2nd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 27 May 2015.

2nd Line Support Daily Rate Histogram in England

2nd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

2nd Line Support Hourly Rate Trend in England

2nd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 27 May 2015.

2nd Line Support Hourly Rate Histogram in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 27 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +12 159 £160 +6.66% 33
South East -45 80 £170 +21.42% 39
South West +39 60 £138 -25.67% 5
Yorkshire -12 46 £125 -28.57% 6
East of England 0 36 £195 +21.87% 6
North West -38 34 £156 +30.20% 14
West Midlands -19 28 £186 +24.16% 9
North East -1 15 £125 -43.63% 1
East Midlands -34 12 £125 +13.63% 4
South Coast - 1 £200 -
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 27 May 2015, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 670 (78.18%) Windows
2 483 (56.36%) Active Directory
3 363 (42.36%) Windows 7
4 326 (38.04%) Microsoft
5 263 (30.69%) MS Office
6 203 (23.69%) ITIL
7 193 (22.52%) Windows XP
8 185 (21.59%) MS Exchange
9 156 (18.20%) Citrix
10 149 (17.39%) Windows Server 2008
11 139 (16.22%) VMware
12 127 (14.82%) Windows Server 2003
13 120 (14.00%) MS Excel
14 88 (10.27%) Blackberry
15 86 (10.04%) SLA
16 82 (9.57%) Exchange Server 2010
17 79 (9.22%) LAN
18 75 (8.75%) WAN
18 75 (8.75%) Cisco
19 73 (8.52%) HP
20 72 (8.40%) Microsoft Certification
21 71 (8.28%) Security Cleared
22 69 (8.05%) Windows Server 2012
23 68 (7.93%) TCP/IP
24 67 (7.82%) Windows 8
25 66 (7.70%) Finance
26 63 (7.35%) Linux
27 62 (7.23%) SCCM
28 60 (7.00%) DNS
29 59 (6.88%) SQL

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 27 May 2015, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 185 (21.59%) MS Exchange
2 82 (9.57%) Exchange Server 2010
3 38 (4.43%) SharePoint
4 35 (4.08%) Lync
5 31 (3.62%) IBM Notes
6 28 (3.27%) Blackberry Enterprise Server
7 19 (2.22%) Exchange Server 2007
8 14 (1.63%) Exchange Server 2003
9 12 (1.40%) IIS
10 10 (1.17%) Exchange Server 2013
11 4 (0.47%) SharePoint 2010
11 4 (0.47%) SharePoint 2013
12 3 (0.35%) WorkSite
12 3 (0.35%) Office Communications Server
12 3 (0.35%) Lotus Domino
13 2 (0.23%) SharePoint Server
13 2 (0.23%) MS Project Server
13 2 (0.23%) CMS
13 2 (0.23%) TPMS
Applications
1 263 (30.69%) MS Office
2 120 (14.00%) MS Excel
3 17 (1.98%) MS Visio
4 9 (1.05%) MS PowerPoint
5 4 (0.47%) MS Project
5 4 (0.47%) AutoCAD
6 3 (0.35%) Acrobat
7 2 (0.23%) Adobe Creative Suite
8 1 (0.12%) Spreadsheet
Business Applications
1 4 (0.47%) Eikon
2 2 (0.23%) Remedy ITSM
3 1 (0.12%) Oracle General Ledger
3 1 (0.12%) Magento
3 1 (0.12%) IntelliMatch
3 1 (0.12%) Oracle Applications
3 1 (0.12%) HFM
3 1 (0.12%) Cognos TM1
3 1 (0.12%) ResourceLink
Cloud Services
1 54 (6.30%) Office 365
2 2 (0.23%) Google Cloud Platform
3 1 (0.12%) Mimecast
3 1 (0.12%) Cloud Computing
3 1 (0.12%) Google Apps
Communications & Networking
1 79 (9.22%) LAN
2 75 (8.75%) WAN
3 68 (7.93%) TCP/IP
4 60 (7.00%) DNS
5 58 (6.77%) DHCP
6 49 (5.72%) Firewall
7 39 (4.55%) VPN
7 39 (4.55%) VoIP
8 25 (2.92%) SAN
9 20 (2.33%) Wireless
10 13 (1.52%) Wi-Fi
11 12 (1.40%) Internet
12 11 (1.28%) LDAP
13 10 (1.17%) 3G
13 10 (1.17%) SSL
14 8 (0.93%) Broadband
15 7 (0.82%) NAS
16 6 (0.70%) HSPA
16 6 (0.70%) LTE
16 6 (0.70%) GPRS
Database & Business Intelligence
1 30 (3.50%) SQL Server
2 6 (0.70%) SQL Server 2008
2 6 (0.70%) Oracle Database
3 3 (0.35%) Oracle Reports
3 3 (0.35%) IDOL
4 2 (0.23%) SQL Server 2005
4 2 (0.23%) Oracle Discoverer
4 2 (0.23%) RDBMS
4 2 (0.23%) Relational Database
5 1 (0.12%) MySQL
5 1 (0.12%) SQL Server 2000
5 1 (0.12%) EDRMS
5 1 (0.12%) FileMaker
5 1 (0.12%) SQL Server Integration Services
5 1 (0.12%) MS Access
Development Applications
1 2 (0.23%) MSI
1 2 (0.23%) JIRA
General
1 66 (7.70%) Finance
2 36 (4.20%) Retail
3 30 (3.50%) Telecoms
4 22 (2.57%) Banking
5 19 (2.22%) Legal
6 10 (1.17%) Manufacturing
6 10 (1.17%) Law
7 8 (0.93%) Retail Banking
8 6 (0.70%) Local Government
9 5 (0.58%) Pharmaceutical
9 5 (0.58%) Japanese Language
10 3 (0.35%) Marketing
10 3 (0.35%) Multimedia
11 2 (0.23%) Publishing
11 2 (0.23%) Back Office
12 1 (0.12%) Financial Institution
12 1 (0.12%) Front Office
12 1 (0.12%) Advertising
12 1 (0.12%) Automotive
12 1 (0.12%) Investment Banking
Libraries, Frameworks & Software Standards
1 7 (0.82%) HTML
2 4 (0.47%) .NET
3 2 (0.23%) ASP.NET
3 2 (0.23%) JSP
3 2 (0.23%) Application Packaging
4 1 (0.12%) FIX Protocol
4 1 (0.12%) Software Packaging
4 1 (0.12%) Web Services
4 1 (0.12%) EDI
4 1 (0.12%) COM
4 1 (0.12%) CSS
Miscellaneous
1 88 (10.27%) Blackberry
2 41 (4.78%) Analytical Skills
3 34 (3.97%) NHS
4 27 (3.15%) iPhone
5 26 (3.03%) Data Centre
6 22 (2.57%) iPad
7 18 (2.10%) PDA
8 11 (1.28%) Management Information System
9 10 (1.17%) Computer Science
10 9 (1.05%) Video Conferencing
10 9 (1.05%) Clustering
11 6 (0.70%) Smartcard
12 5 (0.58%) Mainframe
12 5 (0.58%) EPoS
13 4 (0.47%) Thin Client
13 4 (0.47%) Smartphone
13 4 (0.47%) Fat Client
13 4 (0.47%) FMCG
13 4 (0.47%) Mobile Computing
14 3 (0.35%) Handset
Operating Systems
1 670 (78.18%) Windows
2 363 (42.36%) Windows 7
3 193 (22.52%) Windows XP
4 149 (17.39%) Windows Server 2008
5 127 (14.82%) Windows Server 2003
6 69 (8.05%) Windows Server 2012
7 67 (7.82%) Windows 8
8 63 (7.35%) Linux
9 35 (4.08%) UNIX
10 34 (3.97%) Windows 2000 Server
11 33 (3.85%) Android
12 19 (2.22%) Windows 2000
13 16 (1.87%) Windows Vista
14 14 (1.63%) HPUX
15 13 (1.52%) Mac OS X
15 13 (1.52%) Apple iOS
16 11 (1.28%) Ubuntu
17 9 (1.05%) CentOS
18 7 (0.82%) Mac OS
19 6 (0.70%) Red Hat Enterprise Linux
Processes & Methodologies
1 203 (23.69%) ITIL
2 35 (4.08%) Incident Management
3 32 (3.73%) Migration
4 28 (3.27%) Service Management
5 20 (2.33%) Project Management
6 18 (2.10%) Configuration Management
7 17 (1.98%) Change Management
8 16 (1.87%) Problem Management
9 15 (1.75%) Service Delivery
10 13 (1.52%) CRM
11 11 (1.28%) Asset Management
11 11 (1.28%) Time Management
11 11 (1.28%) Continuous Improvement
12 10 (1.17%) Knowledge Management
13 9 (1.05%) Business Intelligence
14 8 (0.93%) Workflow
14 8 (0.93%) Software Deployment
14 8 (0.93%) Release Management
15 7 (0.82%) Fault Management
15 7 (0.82%) Software Delivery
Programming Languages
1 59 (6.88%) SQL
2 10 (1.17%) PowerShell
3 6 (0.70%) Python
4 5 (0.58%) VBA
5 4 (0.47%) JavaScript
6 3 (0.35%) Bash Shell
7 2 (0.23%) Java
7 2 (0.23%) Perl
7 2 (0.23%) PHP
8 1 (0.12%) PL/SQL
8 1 (0.12%) VBScript
8 1 (0.12%) C
8 1 (0.12%) C#
8 1 (0.12%) AWK
8 1 (0.12%) Korn
8 1 (0.12%) C-shell
Qualifications
1 72 (8.40%) Microsoft Certification
2 71 (8.28%) Security Cleared
3 50 (5.83%) SC Cleared
4 43 (5.02%) MCP
4 43 (5.02%) MCSE
5 39 (4.55%) Cisco Certification
6 37 (4.32%) Degree
7 35 (4.08%) CCNA
8 21 (2.45%) ITIL Certification
9 20 (2.33%) DV Cleared
10 14 (1.63%) MCSA
11 10 (1.17%) MCDST
12 9 (1.05%) VMware Certified Professional (VCP)
12 9 (1.05%) MCITP
12 9 (1.05%) CCNP
13 7 (0.82%) A+ Certification
14 6 (0.70%) Citrix Certification
15 5 (0.58%) ITIL Foundation Certificate
16 3 (0.35%) MCTS
16 3 (0.35%) CCA
Quality Assurance & Compliance
1 86 (10.04%) SLA
2 1 (0.12%) QA
2 1 (0.12%) Data Quality
System Software
1 483 (56.36%) Active Directory
2 41 (4.78%) VMware Infrastructure
3 30 (3.50%) XenApp
4 20 (2.33%) Hyper-V
5 16 (1.87%) Terminal Services
6 10 (1.17%) vSphere
7 8 (0.93%) XenDesktop
8 5 (0.58%) VMware ESX
9 3 (0.35%) Microsoft App-V
9 3 (0.35%) Firmware
9 3 (0.35%) Terminal Server
9 3 (0.35%) VMware ESXi
10 2 (0.23%) ISA Server
10 2 (0.23%) XenServer
10 2 (0.23%) VMware Server
11 1 (0.12%) NFS
11 1 (0.12%) DFS Replication
11 1 (0.12%) Samba
11 1 (0.12%) Xen
11 1 (0.12%) Citrix Presentation Server
Systems Management
1 62 (7.23%) SCCM
2 16 (1.87%) Backup Exec
3 10 (1.17%) WSUS
4 8 (0.93%) OpenView Configuration Management
5 6 (0.70%) DameWare
6 5 (0.58%) Systems Management Server (SMS)
6 5 (0.58%) Norton AntiVirus
6 5 (0.58%) SCOM
7 4 (0.47%) McAfee ePO
8 3 (0.35%) Symantec Endpoint Protection
8 3 (0.35%) AirWatch
8 3 (0.35%) HP Data Protector
8 3 (0.35%) BMC Marimba
8 3 (0.35%) ARCserve
9 2 (0.23%) ServiceCenter
9 2 (0.23%) Casper Suite
10 1 (0.12%) Forefront Identity Manager
10 1 (0.12%) XenMobile
10 1 (0.12%) Hyperic
10 1 (0.12%) SolarWinds Orion
Vendors
1 326 (38.04%) Microsoft
2 156 (18.20%) Citrix
3 139 (16.22%) VMware
4 75 (8.75%) Cisco
5 73 (8.52%) HP
6 46 (5.37%) Apple
7 36 (4.20%) Symantec
8 31 (3.62%) Lotus
9 30 (3.50%) Dell
10 23 (2.68%) McAfee
11 20 (2.33%) Remedy
12 16 (1.87%) Oracle
13 13 (1.52%) Adobe
14 12 (1.40%) Avaya
15 11 (1.28%) Red Hat
16 10 (1.17%) Splunk
17 9 (1.05%) LANDesk
18 8 (0.93%) Altiris
19 7 (0.82%) Mitel
19 7 (0.82%) Juniper
Central London / West End
Lorien Resourcing
Posted: 10 hours ago
Stevenage, Hertfordshire
Lorien Resourcing
Rate: £18 - £20 per hour
Posted: 10 hours ago
Tadley, Hampshire
Polar Recruitment
Rate: £16.00 - £30.00 per hour + n/a
Posted: 18 hours ago
Alton, Hampshire
Austin Fraser
Rate: £160 - £180 per day
Posted: 18 hours ago
Coventry, West Midlands (County)
Reed Technology
Rate: £15 - £20 per hour
Posted: 18 hours ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £21.55 per hour
Posted: Yesterday
Watford, Hertfordshire
Allied Worldwide
Posted: Yesterday
Manchester, Lancashire
Applause IT Innovation
Rate: £150 - £200 per day
Posted: Yesterday
Manchester, Lancashire
Oscar Associates (UK) Ltd
Rate: £20 - £220 per hour
Posted: Yesterday
Oxfordshire
Austin Fraser
Rate: £14 per hour
Posted: 5 days ago
Central London / West End
Allied Worldwide
Posted: 5 days ago
Oxford, Oxfordshire
IT Connections
Rate: £125-£130/Day
Posted: 5 days ago
Bracknell, Berkshire
TEKsystems
Rate: £120 - £150 per day
Posted: 5 days ago
Andover, Hampshire
Lorien Resourcing
Rate: £16 - £17 per hour
Posted: 5 days ago
Manchester, Lancashire
Experis Ltd
Rate: £250 - £300 per day
Posted: 5 days ago
Cumbria
Capita - ITMS
Rate: £200 - £270 per day
Posted: 5 days ago
Cumbria
Capita - ITMS
Rate: £200 - £270 per day
Posted: 5 days ago
East London
Premier IT
Rate: £100 - £120 per day
Posted: 6 days ago
Bournemouth, Dorset
Square One Resources
Rate: From £100 to £110 per day
Posted: 6 days ago
Derby, Derbyshire
Senitor Associates
Rate: £11 - £16 per hour
Posted: 6 days ago