The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 234 199 235
Rank change year-on-year
-35 +36
Contract jobs requiring a 2nd Line Support 482 503 374
As % of all contract IT jobs located in England 0.95% 1.05% 0.84%
As % of the Job Titles category 1.03% 1.13% 0.90%
Number of daily rates quoted 189 202 118
Average daily rate
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of your Daily Rate
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£160 £160 £150
Average daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £120 £116 £110
10% offered a daily rate of more than £274 £239 £210
UK excluding London average daily rate £164 £160 £150
% change year-on-year
+2.34% +6.66%
Number of hourly rates quoted 180 170 142
Average hourly rate £16.00 £15.00 £15.75
Average hourly rate % change year-on-year
+6.66% -4.76%
90% offered a hourly rate of more than £11.97 £11.50 £11.50
10% offered a hourly rate of more than £21.55 £22.04 £21.95
UK excluding London average hourly rate £15.00 £14.00 £15.10
% change year-on-year
+7.14% -7.30%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46875 44412 41390
As % of all contract IT jobs located in England 92.50% 92.75% 92.75%
Number of daily rates quoted 30107 27634 24617
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £235 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1774 1804 1984
Average hourly rate £17.00 £16.50 £19.00
Average hourly rate % change year-on-year
+3.03% -13.15%
90% offered a hourly rate of more than £11.00 £10.50 £11.35
10% offered a hourly rate of more than £40.76 £38.50 £41.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

2nd Line Support Daily Rate Trend in England

2nd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 3 July 2015.

2nd Line Support Daily Rate Histogram in England

2nd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

2nd Line Support Hourly Rate Trend in England

2nd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 3 July 2015.

2nd Line Support Hourly Rate Histogram in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -41 161 £160 +14.28% 30
South East -14 94 £170 +6.25% 25
South West +18 50 £138 -37.50% 3
North West -8 45 £170 +25.92% 14
East of England +3 36 £200 +23.07% 7
Yorkshire -36 32 £151 -18.24% 9
West Midlands -3 30 £140 -37.77% 7
North East -2 22 £151 -14.43% 2
East Midlands -24 12 £295 +136.00% 8
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 3 July 2015, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 724 (77.93%) Windows
2 528 (56.84%) Active Directory
3 391 (42.09%) Windows 7
4 373 (40.15%) Microsoft
5 283 (30.46%) MS Office
6 222 (23.90%) ITIL
7 210 (22.60%) Windows XP
8 201 (21.64%) MS Exchange
9 178 (19.16%) Citrix
10 164 (17.65%) VMware
11 160 (17.22%) Windows Server 2008
12 140 (15.07%) MS Excel
13 135 (14.53%) Windows Server 2003
14 101 (10.87%) SLA
15 92 (9.90%) Blackberry
16 86 (9.26%) Cisco
17 85 (9.15%) Microsoft Certification
18 84 (9.04%) Exchange Server 2010
19 83 (8.93%) Windows 8
19 83 (8.93%) TCP/IP
19 83 (8.93%) HP
20 81 (8.72%) Security Cleared
21 80 (8.61%) LAN
22 79 (8.50%) Windows Server 2012
23 73 (7.86%) WAN
24 72 (7.75%) DNS
24 72 (7.75%) SQL
25 70 (7.53%) DHCP
26 67 (7.21%) SCCM
27 64 (6.89%) Finance

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 3 July 2015, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 201 (21.64%) MS Exchange
2 84 (9.04%) Exchange Server 2010
3 43 (4.63%) Lync
4 38 (4.09%) SharePoint
5 36 (3.88%) Blackberry Enterprise Server
6 27 (2.91%) Exchange Server 2007
7 26 (2.80%) IBM Notes
8 18 (1.94%) Exchange Server 2003
9 14 (1.51%) Exchange Server 2013
10 10 (1.08%) IIS
11 5 (0.54%) SharePoint 2013
12 4 (0.43%) SharePoint 2010
12 4 (0.43%) WorkSite
13 3 (0.32%) Office Communications Server
13 3 (0.32%) CMS
14 2 (0.22%) Lotus Domino
14 2 (0.22%) SharePoint Server
14 2 (0.22%) MS Project Server
14 2 (0.22%) TPMS
15 1 (0.11%) nginx
Applications
1 283 (30.46%) MS Office
2 140 (15.07%) MS Excel
3 19 (2.05%) MS Visio
4 13 (1.40%) MS PowerPoint
5 4 (0.43%) AutoCAD
6 2 (0.22%) MS Project
6 2 (0.22%) Adobe Creative Suite
7 1 (0.11%) Spreadsheet
7 1 (0.11%) Acrobat
Business Applications
1 3 (0.32%) Eikon
2 2 (0.22%) Remedy ITSM
3 1 (0.11%) Oracle General Ledger
3 1 (0.11%) Magento
3 1 (0.11%) Oracle Applications
3 1 (0.11%) ResourceLink
3 1 (0.11%) SAP Business One
Cloud Services
1 61 (6.57%) Office 365
2 2 (0.22%) Google Cloud Platform
3 1 (0.11%) Mimecast
3 1 (0.11%) Cloud Computing
3 1 (0.11%) Amazon AWS
3 1 (0.11%) SaaS
3 1 (0.11%) Google Apps
Communications & Networking
1 83 (8.93%) TCP/IP
2 80 (8.61%) LAN
3 73 (7.86%) WAN
4 72 (7.75%) DNS
5 70 (7.53%) DHCP
6 55 (5.92%) Firewall
7 42 (4.52%) VoIP
8 38 (4.09%) VPN
8 38 (4.09%) SAN
9 18 (1.94%) Wireless
10 17 (1.83%) Internet
11 12 (1.29%) Wi-Fi
11 12 (1.29%) LDAP
12 11 (1.18%) 3G
13 10 (1.08%) IP Telephony
14 9 (0.97%) SSL
14 9 (0.97%) NAS
15 8 (0.86%) Broadband
16 6 (0.65%) GPRS
16 6 (0.65%) GSM
Database & Business Intelligence
1 38 (4.09%) SQL Server
2 7 (0.75%) SQL Server 2008
3 6 (0.65%) Oracle Database
4 3 (0.32%) Relational Database
4 3 (0.32%) MySQL
4 3 (0.32%) SQL Server 2005
4 3 (0.32%) Oracle Reports
4 3 (0.32%) IDOL
5 2 (0.22%) DTS
5 2 (0.22%) Oracle Discoverer
5 2 (0.22%) RDBMS
5 2 (0.22%) SQL Server Integration Services
6 1 (0.11%) Redis
6 1 (0.11%) SQL Server 2000
6 1 (0.11%) EDRMS
6 1 (0.11%) FileMaker
6 1 (0.11%) SQL Server Reporting Services
6 1 (0.11%) MS Access
Development Applications
1 2 (0.22%) MSI
1 2 (0.22%) JIRA
2 1 (0.11%) Jenkins
General
1 64 (6.89%) Finance
2 34 (3.66%) Retail
3 31 (3.34%) Telecoms
4 19 (2.05%) Legal
5 18 (1.94%) Banking
6 13 (1.40%) Manufacturing
6 13 (1.40%) Law
7 9 (0.97%) Local Government
8 8 (0.86%) French Language
9 6 (0.65%) German Language
10 5 (0.54%) Japanese Language
10 5 (0.54%) Back Office
10 5 (0.54%) Pharmaceutical
11 4 (0.43%) Retail Banking
12 3 (0.32%) Marketing
12 3 (0.32%) Multimedia
13 2 (0.22%) Investment Banking
13 2 (0.22%) Publishing
13 2 (0.22%) Automotive
14 1 (0.11%) Advertising
Libraries, Frameworks & Software Standards
1 8 (0.86%) HTML
2 4 (0.43%) COM
3 3 (0.32%) .NET
4 2 (0.22%) Web Services
4 2 (0.22%) XML
4 2 (0.22%) Application Packaging
4 2 (0.22%) FIX Protocol
4 2 (0.22%) Software Packaging
5 1 (0.11%) ODBC
5 1 (0.11%) EDI
5 1 (0.11%) X-Windows
5 1 (0.11%) ActiveMQ
5 1 (0.11%) Ruby on Rails
5 1 (0.11%) ASP.NET
5 1 (0.11%) CSS
5 1 (0.11%) JSP
Miscellaneous
1 92 (9.90%) Blackberry
2 39 (4.20%) NHS
3 38 (4.09%) Analytical Skills
4 32 (3.44%) iPhone
5 27 (2.91%) Data Centre
6 24 (2.58%) iPad
7 14 (1.51%) PDA
8 13 (1.40%) Video Conferencing
9 11 (1.18%) Management Information System
9 11 (1.18%) Clustering
10 10 (1.08%) Computer Science
11 6 (0.65%) Fat Client
11 6 (0.65%) Replication
11 6 (0.65%) Thin Client
11 6 (0.65%) Smartcard
11 6 (0.65%) EPoS
11 6 (0.65%) BYOD
12 5 (0.54%) Mainframe
13 4 (0.43%) Mathematics
13 4 (0.43%) Smartphone
Operating Systems
1 724 (77.93%) Windows
2 391 (42.09%) Windows 7
3 210 (22.60%) Windows XP
4 160 (17.22%) Windows Server 2008
5 135 (14.53%) Windows Server 2003
6 83 (8.93%) Windows 8
7 79 (8.50%) Windows Server 2012
8 57 (6.14%) Linux
9 38 (4.09%) UNIX
10 36 (3.88%) Windows 2000 Server
10 36 (3.88%) Android
11 22 (2.37%) Mac OS X
12 18 (1.94%) Windows Vista
13 16 (1.72%) Windows 2000
13 16 (1.72%) Apple iOS
14 14 (1.51%) Ubuntu
15 13 (1.40%) CentOS
16 11 (1.18%) HPUX
17 9 (0.97%) Mac OS
18 6 (0.65%) Windows NT
Processes & Methodologies
1 222 (23.90%) ITIL
2 39 (4.20%) Incident Management
3 35 (3.77%) Service Management
4 28 (3.01%) Migration
5 22 (2.37%) Project Management
6 20 (2.15%) Configuration Management
7 19 (2.05%) Change Management
8 18 (1.94%) Service Delivery
9 17 (1.83%) Problem Management
10 15 (1.61%) CRM
11 12 (1.29%) Time Management
12 11 (1.18%) Software Deployment
12 11 (1.18%) Asset Management
13 10 (1.08%) Continuous Improvement
14 8 (0.86%) Knowledge Management
14 8 (0.86%) Business Intelligence
14 8 (0.86%) Workflow
15 7 (0.75%) Change Control
15 7 (0.75%) Stakeholder Engagement
15 7 (0.75%) Server Building
Programming Languages
1 72 (7.75%) SQL
2 12 (1.29%) PowerShell
3 7 (0.75%) Python
4 4 (0.43%) VBA
5 3 (0.32%) JavaScript
6 2 (0.22%) Perl
6 2 (0.22%) PHP
6 2 (0.22%) PL/SQL
6 2 (0.22%) Bash Shell
7 1 (0.11%) C-shell
7 1 (0.11%) Shell Script
7 1 (0.11%) AWK
7 1 (0.11%) Ruby
7 1 (0.11%) Korn
7 1 (0.11%) VBScript
7 1 (0.11%) VB
7 1 (0.11%) C
7 1 (0.11%) C#
7 1 (0.11%) Java
Qualifications
1 85 (9.15%) Microsoft Certification
2 81 (8.72%) Security Cleared
3 55 (5.92%) SC Cleared
4 53 (5.71%) MCP
4 53 (5.71%) MCSE
5 46 (4.95%) Cisco Certification
6 42 (4.52%) CCNA
7 39 (4.20%) Degree
8 21 (2.26%) DV Cleared
9 19 (2.05%) ITIL Certification
10 14 (1.51%) MCSA
11 13 (1.40%) MCITP
12 10 (1.08%) VMware Certified Professional (VCP)
13 9 (0.97%) MCDST
13 9 (0.97%) CCNP
13 9 (0.97%) Citrix Certification
14 8 (0.86%) ITIL Foundation Certificate
15 7 (0.75%) A+ Certification
16 6 (0.65%) CCA
17 5 (0.54%) MCTS
Quality Assurance & Compliance
1 101 (10.87%) SLA
2 2 (0.22%) QA
3 1 (0.11%) Data Quality
3 1 (0.11%) ISO/IEC 27001
3 1 (0.11%) ISO 9000
System Software
1 528 (56.84%) Active Directory
2 58 (6.24%) VMware Infrastructure
3 38 (4.09%) XenApp
4 19 (2.05%) Hyper-V
5 13 (1.40%) Terminal Services
6 12 (1.29%) vSphere
7 8 (0.86%) XenDesktop
8 7 (0.75%) VMware ESX
9 5 (0.54%) Microsoft App-V
9 5 (0.54%) VMware ESXi
10 3 (0.32%) Firmware
10 3 (0.32%) Terminal Server
10 3 (0.32%) VMware Server
11 2 (0.22%) XenServer
11 2 (0.22%) ISA Server
11 2 (0.22%) Forefront TMG
12 1 (0.11%) Varnish
12 1 (0.11%) KVM
12 1 (0.11%) BitLocker
12 1 (0.11%) Samba
Systems Management
1 67 (7.21%) SCCM
2 18 (1.94%) Backup Exec
3 8 (0.86%) WSUS
4 6 (0.65%) DameWare
4 6 (0.65%) SCOM
5 5 (0.54%) McAfee ePO
6 4 (0.43%) AirWatch
6 4 (0.43%) Norton AntiVirus
7 3 (0.32%) OpenView Configuration Management
7 3 (0.32%) HP Data Protector
7 3 (0.32%) Symantec Endpoint Protection
8 2 (0.22%) Symantec Enterprise Vault
8 2 (0.22%) ServiceCenter
8 2 (0.22%) Casper Suite
8 2 (0.22%) NetBackup
8 2 (0.22%) Nessus
8 2 (0.22%) Unicenter
8 2 (0.22%) Tivoli
8 2 (0.22%) Tivoli Storage Manager
8 2 (0.22%) Systems Management Server (SMS)
Vendors
1 373 (40.15%) Microsoft
2 178 (19.16%) Citrix
3 164 (17.65%) VMware
4 86 (9.26%) Cisco
5 83 (8.93%) HP
6 51 (5.49%) Apple
7 40 (4.31%) Symantec
8 36 (3.88%) Dell
9 28 (3.01%) Remedy
10 26 (2.80%) Lotus
11 24 (2.58%) McAfee
12 18 (1.94%) Oracle
13 14 (1.51%) LANDesk
14 13 (1.40%) Avaya
14 13 (1.40%) Splunk
15 12 (1.29%) Adobe
16 9 (0.97%) Sophos
17 8 (0.86%) Red Hat
17 8 (0.86%) Google
17 8 (0.86%) Altiris
Bracknell, Berkshire
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Rate: £150 - £195 per day
Posted: 2 days ago
Skipton, North Yorkshire
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Rate: £140.00 - £170.00 per day
Posted: 2 days ago
Bradford
Hays IT - Uk Posting account
Rate: £140.00 - £170.00 per day
Posted: 2 days ago
Reading, Berkshire
Stafford-Sharp Associates
Rate: From £180 to £210 per annum
Posted: 3 days ago
London
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Rate: £100 - £130 per day
Posted: 3 days ago
Nottingham, Nottinghamshire
Senitor Associates
Rate: £12 - £17 per hour
Posted: 4 days ago
Warwickshire
Senitor Associates
Rate: £12 - £17 per hour
Posted: 4 days ago
Crewe, Cheshire
Chassam Contract
Rate: Unspecified
Posted: 5 days ago
West London
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Rate: Market Rates
Posted: 5 days ago
London
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Rate: £12 - £15 per annum
Posted: 5 days ago
London
TLP Consultancy Ltd.
Rate: £200 - £240 per day
Posted: 5 days ago
Bristol, Avon
Lorien Resourcing
Rate: £15 per hour
Posted: 5 days ago
Manchester
Amoria Bond - UK
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Warrington, Cheshire
Rullion IT Plus
Rate: £100 - £130 per day
Posted: 6 days ago
City, London
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Rate: Day Rate Negotiable
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Kingston Upon Hull
Real Staffing
Rate: £125 - £175 per day
Posted: 9 days ago
Dorset
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Rate: £150 - £170 per day
Posted: 14 days ago
London
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Rate: £125 - £200 per day
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Rate: £13 - £15 per hour + competitive
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Merseyside
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Rate: £14.00 per annum
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