The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 272 227 203
Rank change year-on-year
-45 -24
Contract jobs requiring a 2nd Line Support 373 472 512
As % of all contract IT jobs located in England 0.79% 1.00% 1.13%
As % of the Job Titles category 0.84% 1.06% 1.20%
Number of daily rates quoted 189 199 185
Average daily rate £175 £168 £150
Average daily rate % change year-on-year
+4.47% +11.66%
90% offered a daily rate of more than £120 £110 £110
10% offered a daily rate of more than £285 £275 £213
UK excluding London average daily rate £160 £165 £140
% change year-on-year
-3.03% +17.85%
Number of hourly rates quoted 99 135 159
Average hourly rate £15.75 £15.00 £15.25
Average hourly rate % change year-on-year
+5.00% -1.63%
90% offered a hourly rate of more than £11.40 £12.00 £11.50
10% offered a hourly rate of more than £21.50 £21.50 £21.00
UK excluding London average hourly rate £16.00 £14.50 £15.09
% change year-on-year
+10.34% -3.90%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
44626 44477 42797
As % of all contract IT jobs located in England 94.57% 94.45% 94.37%
Number of daily rates quoted 29076 28059 25830
Average daily rate £420 £400 £400
Average daily rate % change year-on-year
+5.00% -
90% offered a daily rate of more than £263 £245 £225
10% offered a daily rate of more than £588 £575 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1591 1795 1920
Average hourly rate £17.50 £17.00 £17.50
Average hourly rate % change year-on-year
+2.94% -2.85%
90% offered a hourly rate of more than £11.00 £11.00 £11.38
10% offered a hourly rate of more than £49.00 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

2nd Line Support Daily Rate Trend in England

2nd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 10 February 2016.

2nd Line Support Daily Rate Histogram in England

2nd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

2nd Line Support Hourly Rate Trend in England

2nd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 10 February 2016.

2nd Line Support Hourly Rate Histogram in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -12 137 £175 +6.06% 32
South East -5 79 £175 +16.66% 23
East of England +3 34 £225 +104.54% 10
South West +6 31 £125 -3.84% 11
Yorkshire -28 27 £140 -20.00% 10
North West -15 22 £150 -33.33% 9
East Midlands -11 21 £175 -26.31% 5
West Midlands -49 19 £145 -42.00% 7
North East -22 3 £160 +14.28% 1
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 10 February 2016, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 691 (77.55%) Windows
2 497 (55.78%) Active Directory
3 401 (45.01%) Windows 7
4 326 (36.59%) Microsoft
5 245 (27.50%) MS Office
6 196 (22.00%) ITIL
7 183 (20.54%) Windows Server
8 168 (18.86%) MS Excel
9 158 (17.73%) MS Exchange
10 146 (16.39%) Citrix
11 126 (14.14%) Windows XP
12 111 (12.46%) VMware
13 107 (12.01%) Blackberry
14 104 (11.67%) Windows 8
15 98 (11.00%) SCCM
16 94 (10.55%) Windows Server 2008
17 90 (10.10%) Finance
18 84 (9.43%) Cisco
19 81 (9.09%) Security Cleared
20 76 (8.53%) Windows Server 2003
21 75 (8.42%) Office 365
22 65 (7.30%) Microsoft Certification
22 65 (7.30%) SLA
23 62 (6.96%) TCP/IP
23 62 (6.96%) SC Cleared
24 61 (6.85%) Exchange Server 2010
25 59 (6.62%) DNS
25 59 (6.62%) Windows Server 2012
26 57 (6.40%) VMware Infrastructure
27 53 (5.95%) Apple

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 10 February 2016, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 158 (17.73%) MS Exchange
2 61 (6.85%) Exchange Server 2010
3 39 (4.38%) Blackberry Enterprise Server
4 35 (3.93%) Skype for Business
5 28 (3.14%) IBM Notes
6 25 (2.81%) SharePoint
7 22 (2.47%) Exchange Server 2007
8 17 (1.91%) Exchange Server 2013
9 15 (1.68%) Exchange Server 2003
10 6 (0.67%) IBM Domino
11 3 (0.34%) SharePoint 2010
12 2 (0.22%) Moodle
12 2 (0.22%) SharePoint Server
12 2 (0.22%) WebLogic
13 1 (0.11%) Apache
13 1 (0.11%) CMS
13 1 (0.11%) IIS
13 1 (0.11%) Live Communications Server
13 1 (0.11%) Tomcat
13 1 (0.11%) WebSphere
Applications
1 245 (27.50%) MS Office
2 168 (18.86%) MS Excel
3 11 (1.23%) MS PowerPoint
4 5 (0.56%) MS Visio
5 4 (0.45%) Adobe Creative Suite
6 2 (0.22%) Acrobat
7 1 (0.11%) Adobe After Effects
7 1 (0.11%) Adobe Premiere
7 1 (0.11%) Photoshop
7 1 (0.11%) PTC Creo
7 1 (0.11%) SOLIDWORKS
Business Applications
1 13 (1.46%) Eikon
2 6 (0.67%) Remedy ITSM
3 3 (0.34%) SAP Oil and Gas
4 2 (0.22%) Brady Trinity
4 2 (0.22%) Dynamics NAV
5 1 (0.11%) assyst
5 1 (0.11%) Dynamics AX
5 1 (0.11%) Dynamics CRM
5 1 (0.11%) Hyperion Planning
5 1 (0.11%) Oracle 11i
5 1 (0.11%) Oracle Cash Management
5 1 (0.11%) Oracle EBS
5 1 (0.11%) Oracle EBS R12
5 1 (0.11%) Oracle Financials
5 1 (0.11%) Oracle General Ledger
5 1 (0.11%) Oracle iProcurement
5 1 (0.11%) Oracle Payables
5 1 (0.11%) Oracle Receivables
5 1 (0.11%) Sage 300 ERP
5 1 (0.11%) SAP CRM
Cloud Services
1 75 (8.42%) Office 365
2 5 (0.56%) Microsoft Azure
3 4 (0.45%) OneDrive
4 3 (0.34%) Cloud Computing
4 3 (0.34%) Google Apps
Communications & Networking
1 62 (6.96%) TCP/IP
2 59 (6.62%) DNS
3 52 (5.84%) WAN
4 50 (5.61%) LAN
5 49 (5.50%) DHCP
6 44 (4.94%) Firewall
6 44 (4.94%) Internet
7 32 (3.59%) VPN
8 31 (3.48%) VoIP
9 25 (2.81%) Wireless
10 23 (2.58%) Remote Desktop
11 12 (1.35%) IP Telephony
11 12 (1.35%) Wi-Fi
12 11 (1.23%) Broadband
13 10 (1.12%) Ethernet
14 7 (0.79%) ADSL
14 7 (0.79%) Intranet
14 7 (0.79%) SAN
14 7 (0.79%) SMS
14 7 (0.79%) VLAN
Database & Business Intelligence
1 32 (3.59%) SQL Server
2 7 (0.79%) SQL Server 2005
3 6 (0.67%) SQL Server 2008
4 5 (0.56%) Data Warehouse
4 5 (0.56%) SQL Server 2012
4 5 (0.56%) SQL Server Reporting Services
5 3 (0.34%) Oracle Database
6 2 (0.22%) Crystal Reports
6 2 (0.22%) Oracle Database 11g
6 2 (0.22%) Oracle Reports
6 2 (0.22%) SQL Server 2000
7 1 (0.11%) Business Intelligence Development Studio
7 1 (0.11%) Data Mining
7 1 (0.11%) FileMaker
7 1 (0.11%) Oracle Database 10g
7 1 (0.11%) Oracle Database 12c
7 1 (0.11%) Oracle ODI
7 1 (0.11%) Oracle9i Database
7 1 (0.11%) RDBMS
7 1 (0.11%) SQL Server Integration Services
Development Applications
1 2 (0.22%) Team Foundation Server
1 2 (0.22%) Visual Studio
2 1 (0.11%) ERwin
2 1 (0.11%) JIRA
2 1 (0.11%) SQL Server Management Studio (SSMS)
General
1 90 (10.10%) Finance
2 49 (5.50%) Retail
3 36 (4.04%) Banking
4 35 (3.93%) Legal
5 24 (2.69%) Law
6 18 (2.02%) Telecoms
7 14 (1.57%) Retail Banking
8 11 (1.23%) Manufacturing
9 9 (1.01%) Financial Institution
9 9 (1.01%) Investment Banking
10 5 (0.56%) Advertising
10 5 (0.56%) French Language
10 5 (0.56%) German Language
10 5 (0.56%) Marketing
11 4 (0.45%) Back Office
11 4 (0.45%) Games
12 3 (0.34%) Electronics
12 3 (0.34%) Front Office
12 3 (0.34%) Local Government
13 2 (0.22%) Publishing
Libraries, Frameworks & Software Standards
1 11 (1.23%) HTML
2 5 (0.56%) .NET
3 3 (0.34%) COM
3 3 (0.34%) CSS
4 2 (0.22%) ASP.NET
4 2 (0.22%) WCF
4 2 (0.22%) Web Services
4 2 (0.22%) WPF
5 1 (0.11%) Middleware
5 1 (0.11%) Oracle Fusion
5 1 (0.11%) Oracle GoldenGate
5 1 (0.11%) SailPoint
5 1 (0.11%) SAP Basis
Miscellaneous
1 107 (12.01%) Blackberry
2 33 (3.70%) Driving Licence
2 33 (3.70%) iPhone
3 24 (2.69%) Analytical Skills
3 24 (2.69%) iPad
4 21 (2.36%) Video Conferencing
5 20 (2.24%) NHS
6 15 (1.68%) Data Centre
7 14 (1.57%) Management Information System
8 8 (0.90%) Client/Server
9 7 (0.79%) Smartphone
10 5 (0.56%) Clustering
10 5 (0.56%) Replication
11 4 (0.45%) Computer Science
11 4 (0.45%) EPoS
11 4 (0.45%) Fat Client
11 4 (0.45%) Mobile App
11 4 (0.45%) Thin Client
12 3 (0.34%) Mobile Computing
12 3 (0.34%) User Experience
Operating Systems
1 691 (77.55%) Windows
2 401 (45.01%) Windows 7
3 183 (20.54%) Windows Server
4 126 (14.14%) Windows XP
5 104 (11.67%) Windows 8
6 94 (10.55%) Windows Server 2008
7 76 (8.53%) Windows Server 2003
8 59 (6.62%) Windows Server 2012
9 30 (3.37%) Android
9 30 (3.37%) Linux
10 27 (3.03%) Apple iOS
11 21 (2.36%) Unix
11 21 (2.36%) Windows 10
12 15 (1.68%) Mac OS
12 15 (1.68%) Windows Vista
13 12 (1.35%) Mac OS X
14 9 (1.01%) Windows 2000
15 8 (0.90%) Windows 2000 Server
16 4 (0.45%) Solaris
16 4 (0.45%) Windows NT
Processes & Methodologies
1 196 (22.00%) ITIL
2 33 (3.70%) Service Management
3 31 (3.48%) Incident Management
4 26 (2.92%) Problem Management
5 23 (2.58%) Migration
6 21 (2.36%) ITIL V3
7 17 (1.91%) Service Delivery
8 14 (1.57%) Asset Management
9 13 (1.46%) ITSM
9 13 (1.46%) Root Cause Analysis
9 13 (1.46%) Time Management
10 12 (1.35%) Continuous Improvement
10 12 (1.35%) Disaster Recovery
11 11 (1.23%) Change Management
12 9 (1.01%) Coaching
12 9 (1.01%) CRM
13 8 (0.90%) Mobile Device Management
14 7 (0.79%) Software Deployment
15 6 (0.67%) Change Control
15 6 (0.67%) Operational Acceptance Testing
Programming Languages
1 48 (5.39%) SQL
2 19 (2.13%) PowerShell
3 5 (0.56%) C
3 5 (0.56%) C#
4 4 (0.45%) PL/SQL
4 4 (0.45%) VB.NET
5 3 (0.34%) Java
6 2 (0.22%) JavaScript
6 2 (0.22%) Perl
6 2 (0.22%) T-SQL
6 2 (0.22%) VB
6 2 (0.22%) VBA
6 2 (0.22%) VBScript
7 1 (0.11%) Bash Shell
7 1 (0.11%) C++
Qualifications
1 81 (9.09%) Security Cleared
2 65 (7.30%) Microsoft Certification
3 62 (6.96%) SC Cleared
4 29 (3.25%) Cisco Certification
5 26 (2.92%) MCSE
6 23 (2.58%) CCNA
6 23 (2.58%) MCP
7 18 (2.02%) MCSA
8 16 (1.80%) DBS Check
9 13 (1.46%) ITIL Certification
10 12 (1.35%) CCNP
11 10 (1.12%) Degree
11 10 (1.12%) DV Cleared
12 7 (0.79%) MCDST
12 7 (0.79%) MCITP
13 5 (0.56%) CCVP
13 5 (0.56%) ITIL Foundation Certificate
14 4 (0.45%) A+ Certification
14 4 (0.45%) Citrix Certification
15 3 (0.34%) CCA
Quality Assurance & Compliance
1 65 (7.30%) SLA
2 5 (0.56%) Disclosure Scotland
3 1 (0.11%) Data Quality
3 1 (0.11%) Sarbanes-Oxley
System Software
1 497 (55.78%) Active Directory
2 57 (6.40%) VMware Infrastructure
3 27 (3.03%) XenApp
4 15 (1.68%) Hyper-V
5 13 (1.46%) XenDesktop
6 11 (1.23%) Microsoft App-V
7 9 (1.01%) Terminal Services
7 9 (1.01%) XenServer
8 6 (0.67%) VMware ESX
9 5 (0.56%) VMware Workstation
10 4 (0.45%) VMware ESXi
10 4 (0.45%) vSphere
11 2 (0.22%) Microsoft Virtual Server
12 1 (0.11%) BitLocker
12 1 (0.11%) Forefront TMG
12 1 (0.11%) ProxySG
12 1 (0.11%) Terminal Server
12 1 (0.11%) Tivoli Workload Scheduler
12 1 (0.11%) Xen
Systems Management
1 98 (11.00%) SCCM
2 18 (2.02%) Backup Exec
3 8 (0.90%) Cisco UCCX
4 7 (0.79%) Cisco UCCE
4 7 (0.79%) SCOM
5 5 (0.56%) OpenView Configuration Management
6 4 (0.45%) Norton AntiVirus
7 3 (0.34%) NetBackup
7 3 (0.34%) SCSM
7 3 (0.34%) Tivoli
7 3 (0.34%) WSUS
8 2 (0.22%) Casper Suite
8 2 (0.22%) Cisco IPCC
8 2 (0.22%) Control-M
8 2 (0.22%) OVSD
8 2 (0.22%) SCVMM
8 2 (0.22%) ServiceCenter
8 2 (0.22%) XenMobile
9 1 (0.11%) DameWare
9 1 (0.11%) Tivoli Storage Manager
Vendors
1 326 (36.59%) Microsoft
2 146 (16.39%) Citrix
3 111 (12.46%) VMware
4 84 (9.43%) Cisco
5 53 (5.95%) Apple
6 30 (3.37%) Lotus
7 26 (2.92%) HP
8 22 (2.47%) Oracle
9 20 (2.24%) Remedy
10 19 (2.13%) Bloomberg
11 17 (1.91%) Reuters
11 17 (1.91%) Symantec
12 12 (1.35%) Dell
12 12 (1.35%) Sophos
13 10 (1.12%) LANDesk
14 9 (1.01%) Adobe
14 9 (1.01%) Avaya
14 9 (1.01%) Google
14 9 (1.01%) iManage
14 9 (1.01%) Intel Security
City, London
Marcus Donald People
Rate: £12 - £15 per hour
Posted: 5 days ago
High Wycombe, Buckinghamshire
Computer People
Rate: £17.00 per hour + temp to perm
Posted: 5 days ago
Sheffield
Real Staffing
Rate: £175 - £250 per day
Posted: 6 days ago
London
Randstad Technologies
Rate: £0.00 per annum
Posted: 6 days ago
South East London
Marcus Donald People
Rate: £12 - £15 per hour
Posted: 6 days ago
Reading, Berkshire
Premier IT
Rate: £100 - £150 per day + NEG
Posted: 6 days ago
City of Westminster
Hays Specialist Recruitment Ltd
Rate: £300.00 - £317.00 per day
Posted: 14 days ago
City of Westminster
Hays Specialist Recruitment Ltd
Rate: £300.00 - £317.00 per day
Posted: 14 days ago
Staines
CPS Group Limited
Rate: £120 - £130 per day
Posted: 26 days ago