The statistics below represent IT contracts advertised across the England region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 29 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
Second Line Support
Rank 332 226 201
Rank change year-on-year
-106 -25
Contract jobs requiring a 2nd Line Support 318 545 564
As % of all contract IT jobs located in England 0.64% 1.05% 1.14%
As % of the Job Titles category 0.67% 1.11% 1.20%
Number of daily rates quoted 176 222 235
Median daily rate £161 £170 £160
Median daily rate % change year-on-year
-5.14% +6.25%
90% offered a daily rate of more than £110 £115 £120
10% offered a daily rate of more than £240 £261 £228
UK excluding London median daily rate £161 £174 £160
% change year-on-year
-7.19% +8.59%
Number of hourly rates quoted 63 200 176
Median hourly rate £15.00 £16.00 £15.00
Median hourly rate % change year-on-year
-6.25% +6.66%
90% offered a hourly rate of more than £11.50 £12.00 £11.50
10% offered a hourly rate of more than £21.70 £21.55 £20.75
UK excluding London median hourly rate £15.00 £15.50 £14.00
% change year-on-year
-3.22% +10.71%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47229 49071 46876
As % of all contract IT jobs located in England 94.82% 94.85% 94.85%
Number of daily rates quoted 31077 31733 28907
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £263 £245 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 1408 1851 1923
Median hourly rate £17.17 £16.61 £16.50
Median hourly rate % change year-on-year
+3.34% +0.66%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £45.00 £42.46 £37.50
UK excluding London median hourly rate £16.50 £16.16 £16.25
% change year-on-year
+2.10% -0.55%

2nd Line Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

2nd Line Support Daily Rate Trend in England

2nd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 29 July 2016.

2nd Line Support Daily Rate Histogram in England

2nd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

2nd Line Support Hourly Rate Trend in England

2nd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 29 July 2016.

2nd Line Support Hourly Rate Histogram in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 29 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -63 118 £150 -9.09% 26
South East -40 59 £160 -7.91% 36
South West -6 38 £163 +17.11% 12
East of England -3 28 £183 -8.75% 4
North West -37 24 £206 +3.12% 12
Yorkshire -13 19 £138 -3.50% 9
West Midlands -39 14 £180 +20.40% 8
North East -42 14 £223 +36.71% 1
East Midlands -13 4 £149 -17.93% 3
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 29 July 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 2nd Line Support in the job title.

1 529 (72.47%) Windows
2 397 (54.38%) Active Directory
3 283 (38.77%) Windows 7
4 268 (36.71%) Microsoft
5 199 (27.26%) MS Office
6 177 (24.25%) Windows Server
7 146 (20.00%) ITIL
8 134 (18.36%) MS Excel
9 120 (16.44%) Citrix
10 117 (16.03%) Windows Server 2008
11 97 (13.29%) MS Exchange
12 96 (13.15%) Windows 8
13 93 (12.74%) Office 365
14 89 (12.19%) VMware
15 81 (11.10%) Windows Server 2012
16 72 (9.86%) SCCM
16 72 (9.86%) Windows XP
17 68 (9.32%) Windows 10
18 62 (8.49%) Blackberry
19 61 (8.36%) Cisco
20 58 (7.95%) DNS
20 58 (7.95%) SLA
21 56 (7.67%) Security Cleared
22 55 (7.53%) Windows Server 2003
23 54 (7.40%) Finance
24 52 (7.12%) TCP/IP
25 50 (6.85%) DHCP
26 48 (6.58%) Incident Management
27 47 (6.44%) WAN
28 43 (5.89%) Firewall

2nd Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 97 (13.29%) MS Exchange
2 33 (4.52%) Exchange Server 2010
2 33 (4.52%) SharePoint
3 32 (4.38%) IBM Notes
4 31 (4.25%) Skype for Business
5 27 (3.70%) Blackberry Enterprise Server
6 21 (2.88%) Exchange Server 2007
7 18 (2.47%) Exchange Server 2003
8 13 (1.78%) Exchange Server 2013
9 8 (1.10%) SharePoint 2010
10 7 (0.96%) IIS
11 5 (0.68%) WordPress
12 4 (0.55%) Exchange Server 2000
12 4 (0.55%) IBM Domino
13 3 (0.41%) Apache
13 3 (0.41%) WebLogic
14 2 (0.27%) SharePoint 2013
14 2 (0.27%) SharePoint Server
15 1 (0.14%) Joomla!
15 1 (0.14%) WebSphere
Applications
1 199 (27.26%) MS Office
2 134 (18.36%) MS Excel
3 6 (0.82%) Acrobat
3 6 (0.82%) MS PowerPoint
4 4 (0.55%) MS Visio
5 2 (0.27%) Adobe Illustrator
5 2 (0.27%) InDesign
5 2 (0.27%) SOLIDWORKS
6 1 (0.14%) Adobe Creative Suite
6 1 (0.14%) AutoCAD
6 1 (0.14%) MS Project
6 1 (0.14%) Photoshop
6 1 (0.14%) Spreadsheet
Business Applications
1 10 (1.37%) Dynamics CRM
2 4 (0.55%) Remedy ITSM
3 3 (0.41%) SAP Oil and Gas
4 1 (0.14%) Dynamics AX
4 1 (0.14%) Dynamics GP
4 1 (0.14%) Eikon
4 1 (0.14%) Sage 50
Cloud Services
1 93 (12.74%) Office 365
2 13 (1.78%) OneDrive
3 10 (1.37%) Microsoft Azure
3 10 (1.37%) Yammer
4 5 (0.68%) Azure Active Directory
5 3 (0.41%) Google Apps
6 2 (0.27%) Google Drive
6 2 (0.27%) Mimecast
6 2 (0.27%) SaaS
7 1 (0.14%) Adobe Creative Cloud
Communications & Networking
1 58 (7.95%) DNS
2 52 (7.12%) TCP/IP
3 50 (6.85%) DHCP
4 47 (6.44%) WAN
5 43 (5.89%) Firewall
6 42 (5.75%) LAN
7 35 (4.79%) Internet
8 28 (3.84%) VPN
9 24 (3.29%) Wi-Fi
10 22 (3.01%) Wireless
11 20 (2.74%) VoIP
12 18 (2.47%) Skype
13 16 (2.19%) Intranet
14 15 (2.05%) 3G
15 14 (1.92%) SAN
16 13 (1.78%) Remote Desktop
17 9 (1.23%) IP Telephony
17 9 (1.23%) Network Security
18 8 (1.10%) Cisco ASA
19 7 (0.96%) Extranet
Database & Business Intelligence
1 27 (3.70%) SQL Server
2 3 (0.41%) QlikView
2 3 (0.41%) SAP BI
3 2 (0.27%) EDRMS
3 2 (0.27%) SQL Server 2012
4 1 (0.14%) BusinessObjects
4 1 (0.14%) Data Warehouse
4 1 (0.14%) DB2
4 1 (0.14%) MS Access
4 1 (0.14%) Oracle Database
4 1 (0.14%) SQL Server 2008
4 1 (0.14%) SQL Server 2014
Development Applications
1 3 (0.41%) JIRA
2 1 (0.14%) ClearQuest
2 1 (0.14%) Dreamweaver
2 1 (0.14%) MSI
2 1 (0.14%) Oracle APEX
2 1 (0.14%) StarTeam
2 1 (0.14%) Subversion
General
1 54 (7.40%) Finance
2 24 (3.29%) Retail
3 19 (2.60%) Banking
4 14 (1.92%) Legal
5 12 (1.64%) Law
5 12 (1.64%) Manufacturing
5 12 (1.64%) Telecoms
6 8 (1.10%) Marketing
7 7 (0.96%) Advertising
7 7 (0.96%) German Language
8 5 (0.68%) Billing
8 5 (0.68%) Investment Banking
9 4 (0.55%) Automotive
9 4 (0.55%) Back Office
9 4 (0.55%) Financial Institution
9 4 (0.55%) Front Office
10 3 (0.41%) Electronics
10 3 (0.41%) Publishing
11 2 (0.27%) French Language
11 2 (0.27%) Local Government
Libraries, Frameworks & Software Standards
1 9 (1.23%) HTML
2 3 (0.41%) .NET
2 3 (0.41%) CSS
3 2 (0.27%) COM
3 2 (0.27%) Web Services
4 1 (0.14%) 802.1X
4 1 (0.14%) ADO
4 1 (0.14%) Apache Flex
4 1 (0.14%) Classic ASP
4 1 (0.14%) CSS3
4 1 (0.14%) J2EE
4 1 (0.14%) JSP
4 1 (0.14%) Middleware
4 1 (0.14%) ODBC
4 1 (0.14%) XML
Miscellaneous
1 62 (8.49%) Blackberry
2 29 (3.97%) Smartphone
3 23 (3.15%) Analytical Skills
3 23 (3.15%) Driving Licence
4 18 (2.47%) Fat Client
4 18 (2.47%) Thin Client
5 13 (1.78%) NHS
6 12 (1.64%) Data Centre
6 12 (1.64%) iPad
7 10 (1.37%) Computer Science
7 10 (1.37%) iPhone
7 10 (1.37%) Management Information System
8 9 (1.23%) Video Conferencing
9 6 (0.82%) Digital Media
9 6 (0.82%) Life Science
10 5 (0.68%) EPoS
10 5 (0.68%) FlexPod
11 4 (0.55%) Statistics
12 3 (0.41%) e-Health
12 3 (0.41%) Informatics
Operating Systems
1 529 (72.47%) Windows
2 283 (38.77%) Windows 7
3 177 (24.25%) Windows Server
4 117 (16.03%) Windows Server 2008
5 96 (13.15%) Windows 8
6 81 (11.10%) Windows Server 2012
7 72 (9.86%) Windows XP
8 68 (9.32%) Windows 10
9 55 (7.53%) Windows Server 2003
10 31 (4.25%) Linux
10 31 (4.25%) Mac OS X
11 21 (2.88%) Android
12 14 (1.92%) Apple iOS
13 13 (1.78%) Unix
14 9 (1.23%) Mac OS
14 9 (1.23%) Red Hat Enterprise Linux
15 8 (1.10%) CentOS
15 8 (1.10%) Windows Vista
16 6 (0.82%) Ubuntu
17 5 (0.68%) Windows 2000 Server
Processes & Methodologies
1 146 (20.00%) ITIL
2 48 (6.58%) Incident Management
3 42 (5.75%) Service Management
4 28 (3.84%) Problem Management
5 24 (3.29%) Migration
6 20 (2.74%) CRM
6 20 (2.74%) Root Cause Analysis
7 17 (2.33%) ITIL V3
8 15 (2.05%) Change Management
9 14 (1.92%) Service Delivery
9 14 (1.92%) Software Delivery
10 12 (1.64%) Disaster Recovery
11 10 (1.37%) Coaching
11 10 (1.37%) ERP
12 9 (1.23%) ITSM
12 9 (1.23%) Time Management
13 8 (1.10%) Fault Analysis
13 8 (1.10%) Software Deployment
14 7 (0.96%) Escalation Management
14 7 (0.96%) Ticket Management
Programming Languages
1 38 (5.21%) SQL
2 11 (1.51%) Java
3 9 (1.23%) C
4 8 (1.10%) JavaScript
4 8 (1.10%) PHP
5 5 (0.68%) PowerShell
6 4 (0.55%) PL/SQL
7 3 (0.41%) Shell Script
8 2 (0.27%) VB
9 1 (0.14%) Bash Shell
9 1 (0.14%) C#
9 1 (0.14%) Perl
9 1 (0.14%) Ruby
9 1 (0.14%) T-SQL
9 1 (0.14%) VB6
9 1 (0.14%) VBScript
Qualifications
1 56 (7.67%) Security Cleared
2 41 (5.62%) Microsoft Certification
3 39 (5.34%) SC Cleared
4 23 (3.15%) MCP
5 18 (2.47%) Cisco Certification
5 18 (2.47%) Degree
5 18 (2.47%) MCSE
6 17 (2.33%) ITIL Certification
7 15 (2.05%) BPSS Clearance
7 15 (2.05%) CCNA
8 13 (1.78%) DBS Check
8 13 (1.78%) MCSA
9 8 (1.10%) A+ Certification
10 7 (0.96%) MCDST
11 6 (0.82%) ITIL Foundation Certificate
12 5 (0.68%) CCNP
12 5 (0.68%) DV Cleared
13 4 (0.55%) Citrix Certification
13 4 (0.55%) MCITP
13 4 (0.55%) MOS
Quality Assurance & Compliance
1 58 (7.95%) SLA
2 10 (1.37%) Disclosure Scotland
3 3 (0.41%) PCI DSS
4 2 (0.27%) HL7
5 1 (0.14%) Sarbanes-Oxley
System Software
1 397 (54.38%) Active Directory
2 40 (5.48%) VMware Infrastructure
3 38 (5.21%) XenApp
4 24 (3.29%) Hyper-V
5 18 (2.47%) vSphere
6 15 (2.05%) XenDesktop
7 12 (1.64%) Microsoft App-V
8 7 (0.96%) Terminal Services
8 7 (0.96%) Virtual Desktop
8 7 (0.96%) VMware ESXi
9 5 (0.68%) XenServer
10 3 (0.41%) VMware ESX
11 1 (0.14%) BitLocker
11 1 (0.14%) KVM
11 1 (0.14%) Terminal Server
11 1 (0.14%) Virtual Machines
11 1 (0.14%) Virtual Servers
11 1 (0.14%) VMware Server
11 1 (0.14%) VMware Workstation
Systems Management
1 72 (9.86%) SCCM
2 9 (1.23%) Backup Exec
3 7 (0.96%) Systems Management Server (SMS)
3 7 (0.96%) WSUS
4 6 (0.82%) DameWare
5 4 (0.55%) BMC Marimba
5 4 (0.55%) Tivoli
6 3 (0.41%) Microsoft Clustering
6 3 (0.41%) Norton AntiVirus
6 3 (0.41%) OpenView
6 3 (0.41%) SCOM
6 3 (0.41%) Tivoli Storage Manager
7 2 (0.27%) HP SIM
7 2 (0.27%) McAfee ePO
7 2 (0.27%) SCOrch
7 2 (0.27%) Symantec Endpoint Protection
8 1 (0.14%) AirWatch
8 1 (0.14%) Casper Suite
8 1 (0.14%) Grafana
8 1 (0.14%) Malwarebytes
Vendors
1 268 (36.71%) Microsoft
2 120 (16.44%) Citrix
3 89 (12.19%) VMware
4 61 (8.36%) Cisco
5 42 (5.75%) HP
6 32 (4.38%) Apple
6 32 (4.38%) Lotus
7 21 (2.88%) Oracle
8 19 (2.60%) Dell
9 18 (2.47%) LANDesk
9 18 (2.47%) Remedy
10 16 (2.19%) Avaya
11 15 (2.05%) Symantec
12 13 (1.78%) Google
12 13 (1.78%) ThinPrint
13 11 (1.51%) ServiceNow
14 10 (1.37%) Adobe
14 10 (1.37%) Red Hat
15 9 (1.23%) AppSense
15 9 (1.23%) SAP
Fareham, Hampshire
Networkers
Rate: £19 - £21 per hour
Posted: 3 hours ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Rate: £110 - £140 per day
Posted: 1 hour ago
Gloucestershire
Networkers
Rate: £11 - £13.50 per hour
Posted: 3 days ago
Bracknell, Berkshire
Computer People
Posted: 2 days ago
Norfolk
HAYS INFORMATION TECHNOLOGY
Rate: £130.00 - £140.00 per day
Posted: 2 days ago
Weybridge, Surrey
ReThink Recruitment
Posted: 3 days ago
Manchester, Lancashire
LA International
Rate: £100 - £115 per annum
Posted: Yesterday
Sutton Coldfield, West Midlands (County)
Oscar
Rate: £100 per day
Posted: Yesterday