The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 236 235 215
Rank change year-on-year
-1 -20
Contract jobs requiring a 2nd Line Support 420 416 380
As % of all contract IT jobs located in England 0.86% 0.88% 0.91%
As % of the Job Titles category 0.93% 0.95% 0.98%
Number of daily rates quoted 148 127 91
Average daily rate
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of your Daily Rate
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£165 £155 £150
Average daily rate % change year-on-year
+6.45% +3.33%
90% offered a daily rate of more than £110 £110 £105
10% offered a daily rate of more than £255 £215 £250
UK excluding London average daily rate £161 £150 £135
% change year-on-year
+7.50% +11.11%
Number of hourly rates quoted 138 146 152
Average hourly rate £15.00 £15.75 £14.00
Average hourly rate % change year-on-year
-4.76% +12.50%
90% offered a hourly rate of more than £12.00 £11.50 £10.12
10% offered a hourly rate of more than £21.55 £21.40 £19.80
UK excluding London average hourly rate £14.50 £15.35 £14.00
% change year-on-year
-5.53% +9.64%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
44947 43726 38873
As % of all contract IT jobs located in England 92.44% 92.47% 92.96%
Number of daily rates quoted 27712 26658 22838
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1792 1874 2060
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.85 £17.00 £17.33
% change year-on-year
-0.86% -1.87%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

2nd Line Support Daily Rate Trend in England

2nd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 27 March 2015.

2nd Line Support Daily Rate Histogram in England

2nd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

2nd Line Support Hourly Rate Trend in England

2nd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 27 March 2015.

2nd Line Support Hourly Rate Histogram in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -11 128 £165 -4.34% 36
South East -45 90 £145 +7.40% 32
West Midlands +8 47 £273 +60.29% 9
South West +7 40 £123 -18.33% 13
East of England +16 36 £120 -25.00% 6
Yorkshire -8 30 £175 +16.66% 6
North West -23 24 £170 +41.66% 15
East Midlands -6 19 £123 -26.86% 4
North East 0 5 - -
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 27 March 2015, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 687 (77.10%) Windows
2 478 (53.65%) Active Directory
3 368 (41.30%) Windows 7
4 348 (39.06%) Microsoft
5 279 (31.31%) MS Office
6 221 (24.80%) Windows XP
7 190 (21.32%) ITIL
8 189 (21.21%) MS Exchange
9 181 (20.31%) Windows Server 2008
10 164 (18.41%) Citrix
11 140 (15.71%) MS Excel
12 139 (15.60%) Windows Server 2003
13 131 (14.70%) VMware
14 105 (11.78%) Blackberry
15 94 (10.55%) Exchange Server 2010
16 91 (10.21%) SLA
17 87 (9.76%) LAN
17 87 (9.76%) SCCM
18 81 (9.09%) WAN
19 80 (8.98%) Microsoft Certification
20 76 (8.53%) Linux
21 75 (8.42%) Finance
22 74 (8.31%) TCP/IP
23 70 (7.86%) HP
23 70 (7.86%) Cisco
24 68 (7.63%) Windows 8
24 68 (7.63%) Windows Server 2012
25 67 (7.52%) Security Cleared
25 67 (7.52%) DNS
26 64 (7.18%) SQL

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 27 March 2015, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 189 (21.21%) MS Exchange
2 94 (10.55%) Exchange Server 2010
3 39 (4.38%) SharePoint
4 37 (4.15%) Lync
5 36 (4.04%) Blackberry Enterprise Server
6 30 (3.37%) Exchange Server 2007
7 29 (3.25%) IBM Notes
8 18 (2.02%) Exchange Server 2003
9 15 (1.68%) IIS
10 12 (1.35%) Exchange Server 2013
11 4 (0.45%) Apache
11 4 (0.45%) Office Communications Server
11 4 (0.45%) SharePoint 2010
11 4 (0.45%) WorkSite
12 3 (0.34%) SharePoint 2013
13 2 (0.22%) CMS
13 2 (0.22%) Lotus Domino
14 1 (0.11%) WebLogic
14 1 (0.11%) WebSphere
Applications
1 279 (31.31%) MS Office
2 140 (15.71%) MS Excel
3 13 (1.46%) MS Visio
4 5 (0.56%) MS PowerPoint
5 4 (0.45%) Adobe Creative Suite
6 3 (0.34%) MS Project
7 2 (0.22%) Final Cut Pro
7 2 (0.22%) Acrobat
7 2 (0.22%) AutoCAD
8 1 (0.11%) Spreadsheet
Business Applications
1 4 (0.45%) Dynamics CRM
2 3 (0.34%) Eikon
3 2 (0.22%) Remedy ITSM
4 1 (0.11%) Oracle General Ledger
4 1 (0.11%) Magento
4 1 (0.11%) IntelliMatch
4 1 (0.11%) Dynamics AX
4 1 (0.11%) Oracle Applications
4 1 (0.11%) HFM
4 1 (0.11%) Cognos TM1
Cloud Services
1 49 (5.50%) Office 365
2 3 (0.34%) Cloud Computing
3 1 (0.11%) Google Cloud Platform
Communications & Networking
1 87 (9.76%) LAN
2 81 (9.09%) WAN
3 74 (8.31%) TCP/IP
4 67 (7.52%) DNS
5 60 (6.73%) DHCP
6 50 (5.61%) Firewall
7 46 (5.16%) VoIP
8 44 (4.94%) VPN
9 22 (2.47%) Wireless
10 19 (2.13%) SAN
11 14 (1.57%) Wi-Fi
12 13 (1.46%) Internet
13 12 (1.35%) Broadband
14 9 (1.01%) 3G
15 8 (0.90%) LDAP
16 6 (0.67%) ADSL
16 6 (0.67%) SSL
16 6 (0.67%) VLAN
17 5 (0.56%) SMS
17 5 (0.56%) NAS
Database & Business Intelligence
1 31 (3.48%) SQL Server
2 8 (0.90%) SQL Server 2008
3 5 (0.56%) Oracle Database
3 5 (0.56%) MySQL
4 2 (0.22%) Relational Database
4 2 (0.22%) Oracle Reports
4 2 (0.22%) Oracle Discoverer
4 2 (0.22%) IDOL
4 2 (0.22%) PostgreSQL
5 1 (0.11%) SQL Server 2005
5 1 (0.11%) SQL Server Integration Services
5 1 (0.11%) RDBMS
5 1 (0.11%) FileMaker
5 1 (0.11%) SQL Server 2012
Development Applications
1 1 (0.11%) MSI
1 1 (0.11%) JIRA
General
1 75 (8.42%) Finance
2 26 (2.92%) Telecoms
2 26 (2.92%) Legal
3 25 (2.81%) Banking
4 24 (2.69%) Retail
5 11 (1.23%) Law
6 8 (0.90%) Retail Banking
6 8 (0.90%) Manufacturing
7 3 (0.34%) Pharmaceutical
7 3 (0.34%) Investment Banking
7 3 (0.34%) Italian Language
7 3 (0.34%) Japanese Language
8 2 (0.22%) Marketing
8 2 (0.22%) Back Office
9 1 (0.11%) Financial Institution
9 1 (0.11%) Advertising
9 1 (0.11%) Publishing
9 1 (0.11%) Military
9 1 (0.11%) Dutch Language
9 1 (0.11%) Local Government
Libraries, Frameworks & Software Standards
1 7 (0.79%) HTML
2 4 (0.45%) .NET
3 3 (0.34%) Application Packaging
4 2 (0.22%) ASP.NET
4 2 (0.22%) COM
4 2 (0.22%) JSP
4 2 (0.22%) XML
4 2 (0.22%) EDI
5 1 (0.11%) FIX Protocol
5 1 (0.11%) Software Packaging
5 1 (0.11%) Corona SDK
Miscellaneous
1 105 (11.78%) Blackberry
2 48 (5.39%) Analytical Skills
3 40 (4.49%) NHS
4 26 (2.92%) iPhone
5 21 (2.36%) iPad
6 15 (1.68%) Video Conferencing
7 14 (1.57%) PDA
8 13 (1.46%) Management Information System
9 9 (1.01%) Computer Science
10 8 (0.90%) Smartphone
11 6 (0.67%) Clustering
12 5 (0.56%) Mainframe
13 4 (0.45%) Mobile Computing
14 3 (0.34%) Smartcard
14 3 (0.34%) Replication
15 2 (0.22%) Handset
15 2 (0.22%) EPoS
15 2 (0.22%) Client/Server
15 2 (0.22%) Freedom of Information
15 2 (0.22%) Statistics
Operating Systems
1 687 (77.10%) Windows
2 368 (41.30%) Windows 7
3 221 (24.80%) Windows XP
4 181 (20.31%) Windows Server 2008
5 139 (15.60%) Windows Server 2003
6 76 (8.53%) Linux
7 68 (7.63%) Windows 8
7 68 (7.63%) Windows Server 2012
8 32 (3.59%) UNIX
9 31 (3.48%) Android
10 28 (3.14%) Windows 2000 Server
11 22 (2.47%) Windows 2000
12 18 (2.02%) Mac OS X
13 17 (1.91%) Ubuntu
14 15 (1.68%) Windows Vista
14 15 (1.68%) CentOS
15 14 (1.57%) HPUX
16 13 (1.46%) Apple iOS
17 9 (1.01%) Red Hat Enterprise Linux
18 7 (0.79%) Windows NT
Processes & Methodologies
1 190 (21.32%) ITIL
2 38 (4.26%) Migration
3 37 (4.15%) Incident Management
4 22 (2.47%) Service Management
5 17 (1.91%) Service Delivery
6 15 (1.68%) Project Management
7 14 (1.57%) Asset Management
8 13 (1.46%) Change Management
8 13 (1.46%) CRM
9 12 (1.35%) Configuration Management
10 11 (1.23%) Continuous Improvement
11 10 (1.12%) Knowledge Management
11 10 (1.12%) Time Management
11 10 (1.12%) Problem Management
12 9 (1.01%) Workflow
12 9 (1.01%) E-Commerce
12 9 (1.01%) Business Intelligence
13 8 (0.90%) Disaster Recovery
14 6 (0.67%) Capacity Planning
14 6 (0.67%) Change Control
Programming Languages
1 64 (7.18%) SQL
2 10 (1.12%) PowerShell
3 9 (1.01%) Python
4 4 (0.45%) VBA
4 4 (0.45%) C
5 3 (0.34%) Java
5 3 (0.34%) Perl
5 3 (0.34%) PHP
5 3 (0.34%) Bash Shell
6 2 (0.22%) C++
6 2 (0.22%) JavaScript
7 1 (0.11%) C#
7 1 (0.11%) PL/SQL
7 1 (0.11%) C-shell
7 1 (0.11%) Shell Script
7 1 (0.11%) AWK
7 1 (0.11%) Korn
Qualifications
1 80 (8.98%) Microsoft Certification
2 67 (7.52%) Security Cleared
3 48 (5.39%) SC Cleared
4 42 (4.71%) MCSE
5 41 (4.60%) MCP
6 25 (2.81%) Cisco Certification
7 24 (2.69%) CCNA
7 24 (2.69%) Degree
8 18 (2.02%) DV Cleared
9 16 (1.80%) ITIL Certification
10 15 (1.68%) MCSA
11 10 (1.12%) MCDST
12 9 (1.01%) MCITP
13 8 (0.90%) A+ Certification
14 7 (0.79%) ITIL Foundation Certificate
15 6 (0.67%) VMware Certified Professional (VCP)
16 4 (0.45%) CCNP
17 3 (0.34%) MCSD
17 3 (0.34%) Citrix Certification
17 3 (0.34%) CNA
Quality Assurance & Compliance
1 91 (10.21%) SLA
2 1 (0.11%) QA
2 1 (0.11%) Data Quality
System Software
1 478 (53.65%) Active Directory
2 51 (5.72%) VMware Infrastructure
3 32 (3.59%) XenApp
4 22 (2.47%) Terminal Services
5 19 (2.13%) Hyper-V
6 8 (0.90%) XenDesktop
7 6 (0.67%) vSphere
8 5 (0.56%) VMware ESX
9 4 (0.45%) Microsoft App-V
9 4 (0.45%) VMware ESXi
9 4 (0.45%) XenServer
9 4 (0.45%) VMware Server
10 3 (0.34%) Forefront TMG
10 3 (0.34%) ISA Server
10 3 (0.34%) Firmware
10 3 (0.34%) Terminal Server
11 1 (0.11%) Xen
11 1 (0.11%) Citrix Presentation Server
11 1 (0.11%) KVM
Systems Management
1 87 (9.76%) SCCM
2 17 (1.91%) Backup Exec
3 15 (1.68%) WSUS
4 7 (0.79%) SCOM
5 6 (0.67%) Norton AntiVirus
5 6 (0.67%) OpenView Configuration Management
6 4 (0.45%) Systems Management Server (SMS)
7 3 (0.34%) Symantec Endpoint Protection
7 3 (0.34%) Nagios
7 3 (0.34%) BMC Marimba
7 3 (0.34%) McAfee ePO
7 3 (0.34%) HP Data Protector
8 2 (0.22%) DameWare
8 2 (0.22%) ServiceCenter
8 2 (0.22%) ARCserve
8 2 (0.22%) Puppet
9 1 (0.11%) Symantec Enterprise Vault
9 1 (0.11%) Hyperic
9 1 (0.11%) Casper Suite
9 1 (0.11%) ZENworks
Vendors
1 348 (39.06%) Microsoft
2 164 (18.41%) Citrix
3 131 (14.70%) VMware
4 70 (7.86%) Cisco
4 70 (7.86%) HP
5 46 (5.16%) Apple
6 35 (3.93%) Symantec
7 29 (3.25%) Remedy
7 29 (3.25%) Lotus
8 23 (2.58%) Dell
9 20 (2.24%) McAfee
10 18 (2.02%) Oracle
11 17 (1.91%) Red Hat
12 15 (1.68%) Avaya
12 15 (1.68%) Adobe
13 13 (1.46%) Mitel
13 13 (1.46%) Altiris
13 13 (1.46%) Splunk
14 9 (1.01%) LANDesk
14 9 (1.01%) Wyse
Coleford, Gloucestershire
Roc Search
Posted: 2 days ago
Birmingham, West Midlands (County)
Roc Search
Posted: 3 days ago
Somerset
Opus Recruitment Solutions Ltd
Rate: £130 - £160 per day
Posted: 3 days ago
Manchester, Lancashire
Senitor Associates
Rate: £8 - £14 per hour
Posted: 3 days ago
Falmouth, Cornwall
TEKsystems
Rate: £90 - £100 per day
Posted: 4 days ago
Leeds, West Yorkshire
Nationwide People Ltd
Rate: £200 - £250 Per Day Limited Company Basis
Posted: 5 days ago
North West London
Oscar Associates (UK) Ltd
Rate: £20 - £25 per day
Posted: 5 days ago
Brighton, East Sussex
Opus Recruitment Solutions Ltd
Rate: £120 - £160 per annum
Posted: 5 days ago
Poole
Austin Fraser Limited
Rate: £150 - £180 per day
Posted: 5 days ago
Cambridge
Interquest - Sand Resources
Rate: £15 - £16 per hour
Posted: 5 days ago
Leeds, West Yorkshire
Nationwide People Ltd
Rate: £200 - £250 Per Day Limited Company Basis
Posted: 5 days ago
Bristol, Avon
Randstad Technologies
Rate: £0.00 per hour
Posted: 6 days ago
Doncaster, South Yorkshire
Lorien Resourcing
Posted: 6 days ago
London
Hays IT - Uk Posting account
Rate: £30000.00 - £35000.00 per annum
Posted: 16 days ago
City of London
Explore Group
Posted: 23 days ago
Liverpool and Manchester
Lewis Paige
Rate: Contractor Rates
Posted: 24 days ago
Peterborough
Hays IT - Uk Posting account
Rate: £13.00 - £15.00 per hour
Posted: 26 days ago
West Midlands
Jumar Solutions
Rate: £301 per annum
Posted: 27 days ago
Reading
Explore Group
Rate: £200 - £225 per day
Posted: 27 days ago