The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 246 198 250
Rank change year-on-year
-48 +52
Contract jobs requiring a 2nd Line Support 461 514 365
As % of all contract IT jobs located in England 0.89% 1.04% 0.78%
As % of the Job Titles category 0.97% 1.12% 0.84%
Number of daily rates quoted 199 212 117
Average daily rate
Keep up to 90%
of your Daily Rate
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£170 £160 £150
Average daily rate % change year-on-year
+6.25% +6.66%
90% offered a daily rate of more than £115 £120 £100
10% offered a daily rate of more than £250 £245 £210
UK excluding London average daily rate £170 £163 £150
% change year-on-year
+4.61% +8.33%
Number of hourly rates quoted 161 161 146
Average hourly rate £15.00 £15.00 £16.00
Average hourly rate % change year-on-year
- -6.25%
90% offered a hourly rate of more than £12.00 £11.50 £11.00
10% offered a hourly rate of more than £21.55 £20.50 £23.00
UK excluding London average hourly rate £15.00 £14.50 £15.10
% change year-on-year
+3.44% -3.98%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47771 45698 43205
As % of all contract IT jobs located in England 92.50% 92.57% 92.69%
Number of daily rates quoted 30943 28173 25957
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1778 1841 1968
Average hourly rate £16.95 £16.50 £18.00
Average hourly rate % change year-on-year
+2.72% -8.33%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £37.78 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

2nd Line Support Daily Rate Trend in England

2nd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 4 August 2015.

2nd Line Support Daily Rate Histogram in England

2nd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

2nd Line Support Hourly Rate Trend in England

2nd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 4 August 2015.

2nd Line Support Hourly Rate Histogram in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -16 160 £175 +18.64% 31
South East -35 98 £171 +12.29% 25
North West -14 47 £200 +33.33% 13
East of England -10 36 £203 +26.56% 12
South West +1 34 £138 -38.88% 7
Yorkshire -51 26 £142 -23.71% 8
West Midlands -6 25 £150 -25.25% 3
East Midlands -13 21 £111 -32.57% 6
North East -7 15 £163 -32.18% 2
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 4 August 2015, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 715 (78.14%) Windows
2 529 (57.81%) Active Directory
3 382 (41.75%) Windows 7
4 365 (39.89%) Microsoft
5 282 (30.82%) MS Office
6 212 (23.17%) ITIL
7 198 (21.64%) Windows XP
8 183 (20.00%) MS Exchange
9 174 (19.02%) Citrix
10 168 (18.36%) VMware
11 159 (17.38%) Windows Server 2008
12 149 (16.28%) MS Excel
13 138 (15.08%) Windows Server 2003
14 94 (10.27%) SLA
14 94 (10.27%) Cisco
15 93 (10.16%) Blackberry
16 87 (9.51%) Windows 8
17 84 (9.18%) Microsoft Certification
18 83 (9.07%) TCP/IP
18 83 (9.07%) Windows Server 2012
19 81 (8.85%) Security Cleared
20 77 (8.42%) HP
21 75 (8.20%) LAN
21 75 (8.20%) Finance
22 70 (7.65%) DNS
23 69 (7.54%) Exchange Server 2010
24 68 (7.43%) DHCP
25 66 (7.21%) Office 365
26 64 (6.99%) VMware Infrastructure
26 64 (6.99%) SCCM

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 4 August 2015, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 183 (20.00%) MS Exchange
2 69 (7.54%) Exchange Server 2010
3 43 (4.70%) Lync
4 36 (3.93%) Blackberry Enterprise Server
5 35 (3.83%) SharePoint
6 31 (3.39%) Exchange Server 2007
7 18 (1.97%) IBM Notes
8 17 (1.86%) Exchange Server 2003
9 14 (1.53%) Exchange Server 2013
10 8 (0.87%) SharePoint 2013
10 8 (0.87%) IIS
11 4 (0.44%) WorkSite
11 4 (0.44%) SharePoint 2010
12 3 (0.33%) Office Communications Server
12 3 (0.33%) Lotus Domino
13 2 (0.22%) CMS
13 2 (0.22%) SharePoint Server
13 2 (0.22%) MS Project Server
13 2 (0.22%) TPMS
14 1 (0.11%) nginx
Applications
1 282 (30.82%) MS Office
2 149 (16.28%) MS Excel
3 17 (1.86%) MS Visio
4 14 (1.53%) MS PowerPoint
5 4 (0.44%) MS Project
6 3 (0.33%) AutoCAD
7 2 (0.22%) Spreadsheet
7 2 (0.22%) Adobe Creative Suite
8 1 (0.11%) Acrobat
Business Applications
1 6 (0.66%) Dynamics CRM
2 3 (0.33%) SAP Oil and Gas
3 2 (0.22%) Remedy ITSM
4 1 (0.11%) Eikon
4 1 (0.11%) Oracle Applications
4 1 (0.11%) ResourceLink
4 1 (0.11%) SAP Business One
Cloud Services
1 66 (7.21%) Office 365
2 2 (0.22%) Google Cloud Platform
3 1 (0.11%) Azure Active Directory
3 1 (0.11%) Cloud Computing
3 1 (0.11%) Microsoft Azure
3 1 (0.11%) Amazon AWS
3 1 (0.11%) SaaS
3 1 (0.11%) Google Apps
Communications & Networking
1 83 (9.07%) TCP/IP
2 75 (8.20%) LAN
3 70 (7.65%) DNS
4 68 (7.43%) DHCP
5 64 (6.99%) WAN
6 48 (5.25%) Firewall
7 39 (4.26%) SAN
8 36 (3.93%) VoIP
9 31 (3.39%) VPN
10 20 (2.19%) Internet
11 14 (1.53%) Wi-Fi
12 13 (1.42%) Wireless
13 12 (1.31%) LDAP
13 12 (1.31%) IP Telephony
14 10 (1.09%) NAS
14 10 (1.09%) 3G
15 9 (0.98%) SSL
16 6 (0.66%) 2G
16 6 (0.66%) GPRS
16 6 (0.66%) GSM
Database & Business Intelligence
1 33 (3.61%) SQL Server
2 6 (0.66%) SQL Server 2008
2 6 (0.66%) Oracle Database
3 3 (0.33%) IDOL
3 3 (0.33%) SQL Server 2005
3 3 (0.33%) Oracle Reports
3 3 (0.33%) MySQL
4 2 (0.22%) DTS
4 2 (0.22%) Oracle Discoverer
4 2 (0.22%) BusinessObjects
4 2 (0.22%) SQL Server Integration Services
4 2 (0.22%) Relational Database
5 1 (0.11%) Redis
5 1 (0.11%) SQL Server 2012
5 1 (0.11%) SQL Server Reporting Services
5 1 (0.11%) SQL Server 2000
5 1 (0.11%) EDRMS
5 1 (0.11%) FileMaker
5 1 (0.11%) RDBMS
5 1 (0.11%) MS Access
Development Applications
1 3 (0.33%) JIRA
2 2 (0.22%) MSI
3 1 (0.11%) Jenkins
General
1 75 (8.20%) Finance
2 35 (3.83%) Telecoms
3 30 (3.28%) Retail
4 22 (2.40%) Legal
5 17 (1.86%) Law
6 15 (1.64%) Manufacturing
6 15 (1.64%) Banking
7 10 (1.09%) Local Government
8 9 (0.98%) French Language
9 6 (0.66%) German Language
9 6 (0.66%) Japanese Language
9 6 (0.66%) Marketing
9 6 (0.66%) Back Office
10 5 (0.55%) Pharmaceutical
11 3 (0.33%) Electronics
11 3 (0.33%) Multimedia
12 2 (0.22%) Retail Banking
12 2 (0.22%) Advertising
12 2 (0.22%) Publishing
12 2 (0.22%) Automotive
Libraries, Frameworks & Software Standards
1 5 (0.55%) HTML
2 4 (0.44%) COM
3 2 (0.22%) Software Packaging
3 2 (0.22%) Web Services
3 2 (0.22%) XML
4 1 (0.11%) ODBC
4 1 (0.11%) X-Windows
4 1 (0.11%) ActiveMQ
4 1 (0.11%) Ruby on Rails
4 1 (0.11%) Application Packaging
4 1 (0.11%) FIX Protocol
4 1 (0.11%) CSS
4 1 (0.11%) .NET
Miscellaneous
1 93 (10.16%) Blackberry
2 34 (3.72%) NHS
3 29 (3.17%) Analytical Skills
4 27 (2.95%) Data Centre
4 27 (2.95%) iPhone
5 24 (2.62%) iPad
6 19 (2.08%) Video Conferencing
7 11 (1.20%) PDA
7 11 (1.20%) Management Information System
7 11 (1.20%) Clustering
8 9 (0.98%) Thin Client
8 9 (0.98%) Fat Client
9 8 (0.87%) Client/Server
10 7 (0.77%) EPoS
10 7 (0.77%) Computer Science
11 6 (0.66%) Smartphone
11 6 (0.66%) Smartcard
11 6 (0.66%) Handset
11 6 (0.66%) Replication
11 6 (0.66%) BYOD
Operating Systems
1 715 (78.14%) Windows
2 382 (41.75%) Windows 7
3 198 (21.64%) Windows XP
4 159 (17.38%) Windows Server 2008
5 138 (15.08%) Windows Server 2003
6 87 (9.51%) Windows 8
7 83 (9.07%) Windows Server 2012
8 48 (5.25%) Android
9 40 (4.37%) Linux
10 35 (3.83%) Windows 2000 Server
11 32 (3.50%) UNIX
12 20 (2.19%) Windows Vista
13 19 (2.08%) Mac OS X
14 17 (1.86%) Apple iOS
15 14 (1.53%) Ubuntu
16 13 (1.42%) CentOS
17 11 (1.20%) Windows 2000
18 8 (0.87%) Mac OS
19 4 (0.44%) Windows NT
20 3 (0.33%) Debian
Processes & Methodologies
1 212 (23.17%) ITIL
2 43 (4.70%) Service Management
3 40 (4.37%) Incident Management
4 30 (3.28%) Migration
5 25 (2.73%) Project Management
6 19 (2.08%) Configuration Management
6 19 (2.08%) Service Delivery
7 17 (1.86%) Change Management
7 17 (1.86%) Problem Management
8 16 (1.75%) Software Deployment
9 15 (1.64%) CRM
10 14 (1.53%) Time Management
11 13 (1.42%) Asset Management
12 9 (0.98%) Workflow
12 9 (0.98%) Business Intelligence
12 9 (0.98%) Stakeholder Engagement
12 9 (0.98%) Server Building
13 8 (0.87%) Continuous Improvement
13 8 (0.87%) Software Delivery
13 8 (0.87%) Disaster Recovery
Programming Languages
1 63 (6.89%) SQL
2 11 (1.20%) PowerShell
3 6 (0.66%) Python
4 4 (0.44%) VBA
5 2 (0.22%) C
5 2 (0.22%) JavaScript
6 1 (0.11%) Perl
6 1 (0.11%) PL/SQL
6 1 (0.11%) C#
6 1 (0.11%) Java
6 1 (0.11%) Shell Script
6 1 (0.11%) Ruby
6 1 (0.11%) VBScript
6 1 (0.11%) VB
Qualifications
1 84 (9.18%) Microsoft Certification
2 81 (8.85%) Security Cleared
3 55 (6.01%) SC Cleared
4 53 (5.79%) MCP
5 48 (5.25%) Cisco Certification
6 47 (5.14%) MCSE
7 44 (4.81%) CCNA
8 37 (4.04%) Degree
9 19 (2.08%) DV Cleared
10 18 (1.97%) ITIL Certification
11 17 (1.86%) MCSA
12 15 (1.64%) MCITP
13 9 (0.98%) CCNP
14 8 (0.87%) Citrix Certification
14 8 (0.87%) VMware Certified Professional (VCP)
14 8 (0.87%) MCDST
14 8 (0.87%) MCTS
15 7 (0.77%) ITIL Foundation Certificate
16 6 (0.66%) CCA
17 4 (0.44%) A+ Certification
Quality Assurance & Compliance
1 94 (10.27%) SLA
2 2 (0.22%) QA
3 1 (0.11%) Data Quality
3 1 (0.11%) ISO/IEC 27001
3 1 (0.11%) ISO 9000
System Software
1 529 (57.81%) Active Directory
2 64 (6.99%) VMware Infrastructure
3 38 (4.15%) XenApp
4 20 (2.19%) Hyper-V
5 13 (1.42%) vSphere
6 8 (0.87%) Terminal Services
7 7 (0.77%) VMware ESX
8 6 (0.66%) XenDesktop
9 5 (0.55%) Microsoft App-V
10 4 (0.44%) VMware ESXi
11 3 (0.33%) VMware Server
12 2 (0.22%) Citrix Presentation Server
12 2 (0.22%) XenServer
12 2 (0.22%) Terminal Server
13 1 (0.11%) NFS
13 1 (0.11%) Firmware
13 1 (0.11%) Xen
13 1 (0.11%) ISA Server
13 1 (0.11%) Samba
13 1 (0.11%) DFS Replication
Systems Management
1 64 (6.99%) SCCM
2 20 (2.19%) Backup Exec
3 9 (0.98%) Norton AntiVirus
4 7 (0.77%) McAfee ePO
5 6 (0.66%) OpenView Configuration Management
6 5 (0.55%) Systems Management Server (SMS)
6 5 (0.55%) SCOM
6 5 (0.55%) WSUS
6 5 (0.55%) AirWatch
7 4 (0.44%) DameWare
8 3 (0.33%) HP Data Protector
8 3 (0.33%) Symantec Enterprise Vault
9 2 (0.22%) Cisco CUCM
9 2 (0.22%) Casper Suite
9 2 (0.22%) NetBackup
9 2 (0.22%) Nessus
9 2 (0.22%) Unicenter
9 2 (0.22%) Tivoli
9 2 (0.22%) Tivoli Storage Manager
10 1 (0.11%) ARCserve
Vendors
1 365 (39.89%) Microsoft
2 174 (19.02%) Citrix
3 168 (18.36%) VMware
4 94 (10.27%) Cisco
5 77 (8.42%) HP
6 59 (6.45%) Apple
7 40 (4.37%) Dell
8 39 (4.26%) Symantec
9 26 (2.84%) Remedy
10 25 (2.73%) McAfee
11 18 (1.97%) Lotus
12 16 (1.75%) Oracle
13 13 (1.42%) Sophos
13 13 (1.42%) LANDesk
13 13 (1.42%) Splunk
14 11 (1.20%) Adobe
15 9 (0.98%) IBM
15 9 (0.98%) CheckPoint
16 8 (0.87%) Avaya
17 7 (0.77%) Juniper
Wiltshire
Opus Recruitment Solutions Ltd
Rate: £90 - £120 per day
Posted: 15 hours ago
Huntingdon, Cambridgeshire
Circle Recruitment
Rate: £150 per day
Posted: 17 hours ago
London
Ashdown IT
Rate: £12 - £13 per hour
Posted: 20 hours ago
Rochdale, Lancashire
Perfect People Recruitment Solutions Ltd
Rate: to £300 per day dependent upon experience
Posted: Yesterday
East London
Lorien Resourcing
Rate: £15 - £20 per hour
Posted: 3 days ago
Buckinghamshire
Opus Recruitment Solutions Ltd
Rate: £90 - £110 per day
Posted: 4 days ago
Manchester, Lancashire
Harvey Nash plc
Posted: 4 days ago
London
TEKsystems
Rate: £140 - £170 per day
Posted: 4 days ago
Watford, Hertfordshire
Marcus Donald People
Rate: £12 - £14 per hour
Posted: 4 days ago
Darlington, County Durham
HAYS INFORMATION TECHNOLOGY
Rate: Negotiable
Posted: 4 days ago
Bedfordshire
Code Red Associates
Rate: £100-£120 per day
Posted: 4 days ago
Cambridge, Cambridgeshire
Senitor Associates
Rate: £13 - £17 per hour
Posted: 5 days ago
London
Hays Finance Technology
Rate: £100.00 - £140.00 per annum
Posted: 5 days ago
Manchester
Amoria Bond - UK
Posted: 5 days ago
Harrogate
Computer Futures
Rate: £12 - £13 per hour + DOE
Posted: 5 days ago
Southampton, Hampshire
Austin Fraser
Rate: £150 - £170 per day
Posted: 5 days ago
London
Vertical IT
Rate: £100 - £120 per annum
Posted: 5 days ago
Hampshire
Venn Group
Rate: £8 - £10 Per Hour
Posted: 6 days ago
Liverpool
Computer Futures
Rate: £80 - £110 per annum + competitive
Posted: 11 days ago
Ashby-De-La-Zouch
Greywood Associates Limited
Rate: £120 - £140 per day
Posted: 12 days ago