2nd Line Support Contracts in England
 
Demand Trend Daily Rate Trend Daily Rate Histogram Hourly Rate Trend Hourly Rate Histogram Job Locations Related Skills

The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
24 May 2013		 Same period 2012 Same period 2011
Second Line Support
Rank 214 237 281
Rank change year-on-year
+23 +44
Contract jobs requiring a 2nd Line Support 364 414 340
As % of all contract IT jobs located in England 0.875% 0.776% 0.605%
As % of the Job Titles category 0.947% 0.839% 0.653%
Number of daily rates quoted 95 114 66
Average daily rate £165 £150 £170
Average daily rate % change year-on-year
+10.00% -11.76%
90% offered a daily rate of more than £118 £100 £105
10% offered a daily rate of more than £233 £250 £253
UK excluding London average daily rate £163 £142 £160
% change year-on-year
+14.43% -11.25%
Number of hourly rates quoted 147 154 131
Average hourly rate £15.50 £15.40 £15.00
Average hourly rate % change year-on-year
+0.64% +2.66%
90% offered a hourly rate of more than £11.50 £11.50 £11.00
10% offered a hourly rate of more than £20.50 £20.00 £20.45
UK excluding London average hourly rate £15.00 £14.50 £14.00
% change year-on-year
+3.44% +3.57%
Search 103 2nd Line Support jobs in England
All Job Titles
England
Contract IT job ads with a match in the
Job Titles category		 38421 49352 52077
As % of all contract IT jobs located in England 92.41% 92.53% 92.68%
Number of daily rates quoted 22588 27902 28893
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £240 £246 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1983 2412 2765
Average hourly rate £19.00 £18.50 £20.00
Average hourly rate % change year-on-year
+2.70% -7.50%
90% offered a hourly rate of more than £11.21 £11.00 £11.00
10% offered a hourly rate of more than £41.86 £40.00 £40.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
2nd Line Support
UK

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support across the England region as a proportion of the total demand within the Job Titles category.

England 2nd Line Support Jobs Demand Trend

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

England 2nd Line Support Daily Rate Trend

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 24 May 2013.

England 2nd Line Support Daily Rate Histogram

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

England 2nd Line Support Hourly Rate Trend

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 24 May 2013.

England 2nd Line Support Hourly Rate Histogram

2nd Line Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Average
Daily Rate
Last 3 Months		 Average Daily Rate
% Change
on Same Period
Last Year
London -12 112 £190 +26.66%
South East -20 83 £175 +2.18%
South West +43 33 £124 +15.11%
West Midlands +10 30 £135 -3.57%
North West +27 28 £165 -
East Midlands +12 27 £150 +36.36%
East of England +22 25 £160 +6.66%
Yorkshire -1 22 £118 +17.50%
North East +13 2 - -
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 571 (78.01%) Windows
2 422 (57.65%) Active Directory
3 309 (42.21%) Windows XP
4 307 (41.94%) Microsoft
5 300 (40.98%) Windows 7
6 294 (40.16%) MS Office
7 173 (23.63%) MS Exchange
8 148 (20.22%) Citrix
9 147 (20.08%) MS Excel
10 132 (18.03%) Windows Server 2008
11 131 (17.90%) Blackberry
11 131 (17.90%) ITIL
11 131 (17.90%) Windows Server 2003
12 100 (13.66%) VMware
13 96 (13.11%) Microsoft Certification
14 91 (12.43%) TCP/IP
15 80 (10.93%) LAN
16 68 (9.290%) Windows Vista
17 66 (9.016%) Exchange Server 2007
18 63 (8.607%) Cisco
19 62 (8.470%) SCCM
19 62 (8.470%) Exchange Server 2003
20 59 (8.060%) Security Cleared
21 58 (7.923%) DNS
22 57 (7.787%) VMware Infrastructure
23 55 (7.514%) WAN
23 55 (7.514%) MCP
24 54 (7.377%) SLA
25 52 (7.104%) HP
25 52 (7.104%) Exchange Server 2010

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 3 (0.410%) Application Packaging
1 3 (0.410%) .NET
2 2 (0.273%) WAP
2 2 (0.273%) Flash
2 2 (0.273%) Web Services
2 2 (0.273%) ASP.NET
2 2 (0.273%) COM
3 1 (0.137%) WebSphere
3 1 (0.137%) SOAP
3 1 (0.137%) J2EE
Application Platforms
1 173 (23.63%) MS Exchange
2 66 (9.016%) Exchange Server 2007
3 62 (8.470%) Exchange Server 2003
4 52 (7.104%) Exchange Server 2010
5 48 (6.557%) Lotus Notes
6 25 (3.415%) SharePoint
7 21 (2.869%) Blackberry Enterprise Server
8 7 (0.956%) IIS
9 5 (0.683%) GroupWise
10 4 (0.546%) Lync
11 3 (0.410%) SharePoint 2010
11 3 (0.410%) Apache
12 2 (0.273%) WorkSite
12 2 (0.273%) Exchange Server 2000
13 1 (0.137%) Oracle Coherence
13 1 (0.137%) Tomcat
Applications
1 294 (40.16%) MS Office
2 147 (20.08%) MS Excel
3 10 (1.366%) Office 365
4 7 (0.956%) MS PowerPoint
5 4 (0.546%) MS Visio
6 3 (0.410%) Photoshop
6 3 (0.410%) MS Project
7 2 (0.273%) SPSS
8 1 (0.137%) Google Apps
8 1 (0.137%) CINEMA 4D
8 1 (0.137%) Vectorworks
8 1 (0.137%) Spreadsheet
8 1 (0.137%) Acrobat
Business Applications
1 3 (0.410%) Line 500
2 1 (0.137%) Beauchamp
2 1 (0.137%) Dynamics AX
2 1 (0.137%) ION MarketView
Communications & Networking
1 91 (12.43%) TCP/IP
2 80 (10.93%) LAN
3 58 (7.923%) DNS
4 55 (7.514%) WAN
5 51 (6.967%) DHCP
6 42 (5.738%) VPN
7 38 (5.191%) Internet
8 16 (2.186%) VoIP
9 15 (2.049%) Wireless
10 12 (1.639%) ADSL
11 10 (1.366%) Firewall
11 10 (1.366%) SAN
12 9 (1.230%) HTTP
12 9 (1.230%) Wi-Fi
13 7 (0.956%) Unified Communications
13 7 (0.956%) MPLS
14 5 (0.683%) SMTP
14 5 (0.683%) Ethernet
15 4 (0.546%) 3G
15 4 (0.546%) FTP
Database & Business Intelligence
1 22 (3.005%) SQL Server
2 9 (1.230%) SQL Server 2008
3 5 (0.683%) Crystal Reports
4 4 (0.546%) SQL Server 2005
5 3 (0.410%) MySQL
5 3 (0.410%) Oracle 8/8i
6 2 (0.273%) SQL Server 2000
7 1 (0.137%) QlikView
7 1 (0.137%) Oracle 11g
7 1 (0.137%) Oracle 10g
Development Applications
1 2 (0.273%) Fiddler
General
1 43 (5.874%) Finance
2 22 (3.005%) Retail
3 16 (2.186%) Telecoms
4 14 (1.913%) Banking
5 9 (1.230%) Law
6 7 (0.956%) Legal
7 6 (0.820%) Back Office
7 6 (0.820%) Manufacturing
7 6 (0.820%) Advertising
8 5 (0.683%) Publishing
9 4 (0.546%) Front Office
9 4 (0.546%) Investment Banking
10 3 (0.410%) Local Government
10 3 (0.410%) Pharmaceutical
11 2 (0.273%) Welsh Language
11 2 (0.273%) Marketing
12 1 (0.137%) French Language
12 1 (0.137%) Italian Language
12 1 (0.137%) Electronics
12 1 (0.137%) Military
Miscellaneous
1 131 (17.90%) Blackberry
2 21 (2.869%) Video Conferencing
3 20 (2.732%) NHS
4 16 (2.186%) iPad
4 16 (2.186%) PDA
5 14 (1.913%) iPhone
6 9 (1.230%) Fat Client
6 9 (1.230%) Thin Client
7 6 (0.820%) Handset
7 6 (0.820%) Mathematics
8 5 (0.683%) Computer Science
8 5 (0.683%) Management Information System
9 4 (0.546%) Client/Server
10 3 (0.410%) Cloud Computing
10 3 (0.410%) EPoS
11 2 (0.273%) Clustering
11 2 (0.273%) Foreign Exchange (FX)
11 2 (0.273%) Data Protection Act
11 2 (0.273%) Smartphone
11 2 (0.273%) Mobile App
Operating Systems
1 571 (78.01%) Windows
2 309 (42.21%) Windows XP
3 300 (40.98%) Windows 7
4 132 (18.03%) Windows Server 2008
5 131 (17.90%) Windows Server 2003
6 68 (9.290%) Windows Vista
7 26 (3.552%) Windows 2000
8 24 (3.279%) Mac OS X
9 19 (2.596%) Linux
10 14 (1.913%) UNIX
11 8 (1.093%) Windows NT
11 8 (1.093%) Windows 2000 Server
12 4 (0.546%) Windows Mobile
12 4 (0.546%) Apple iOS
12 4 (0.546%) Windows 8
13 3 (0.410%) Ubuntu
13 3 (0.410%) NetWare
14 2 (0.273%) Debian
14 2 (0.273%) Windows CE
14 2 (0.273%) CentOS
Processes & Methodologies
1 131 (17.90%) ITIL
2 28 (3.825%) Migration
3 23 (3.142%) Incident Management
4 21 (2.869%) Service Management
5 19 (2.596%) Problem Management
6 18 (2.459%) Software Deployment
6 18 (2.459%) Service Delivery
7 14 (1.913%) Time Management
8 11 (1.503%) Change Management
8 11 (1.503%) Asset Management
9 10 (1.366%) ERP
10 7 (0.956%) Data Protection
10 7 (0.956%) Disaster Recovery
11 6 (0.820%) ITIL V3
11 6 (0.820%) Change Control
12 5 (0.683%) Software Distribution
12 5 (0.683%) Root Cause Analysis
12 5 (0.683%) Document Management
12 5 (0.683%) Release Management
12 5 (0.683%) Configuration Management
Programming Languages
1 39 (5.328%) SQL
2 8 (1.093%) Java
3 6 (0.820%) C
4 4 (0.546%) Perl
4 4 (0.546%) PL/SQL
5 3 (0.410%) PowerShell
5 3 (0.410%) C#
5 3 (0.410%) VB
5 3 (0.410%) Shell Script
6 1 (0.137%) Bash shell
6 1 (0.137%) VB.NET
6 1 (0.137%) VBScript
Qualifications
1 96 (13.11%) Microsoft Certification
2 59 (8.060%) Security Cleared
3 55 (7.514%) MCP
4 38 (5.191%) MCSE
5 37 (5.055%) SC Cleared
6 22 (3.005%) MCSA
7 20 (2.732%) DV Cleared
8 18 (2.459%) MCDST
9 16 (2.186%) Degree
10 15 (2.049%) ITIL Certification
11 10 (1.366%) MCITP
12 8 (1.093%) MCTS
13 7 (0.956%) A+ Certification
13 7 (0.956%) Cisco Certification
14 6 (0.820%) CCNA
15 5 (0.683%) CCNP
16 3 (0.410%) JNCIA
16 3 (0.410%) JNCIP
16 3 (0.410%) Dell Certification
16 3 (0.410%) CCIP
Quality Assurance & Compliance
1 54 (7.377%) SLA
2 1 (0.137%) Sarbanes-Oxley
System Software
1 422 (57.65%) Active Directory
2 57 (7.787%) VMware Infrastructure
3 18 (2.459%) XenApp
4 15 (2.049%) VMware ESXi
5 12 (1.639%) Microsoft App-V
5 12 (1.639%) Terminal Services
5 12 (1.639%) XenDesktop
6 11 (1.503%) vSphere
7 5 (0.683%) VMware ESX
8 3 (0.410%) VMware Workstation
9 2 (0.273%) Hyper-V
10 1 (0.137%) XenServer
10 1 (0.137%) Novell eDirectory
10 1 (0.137%) MetaFrame
10 1 (0.137%) ProxySG
10 1 (0.137%) Tivoli Workload Scheduler
Systems Management
1 62 (8.470%) SCCM
2 18 (2.459%) Backup Exec
3 12 (1.639%) Norton AntiVirus
4 9 (1.230%) Systems Management Server (SMS)
4 9 (1.230%) DameWare
5 6 (0.820%) OpenView
6 5 (0.683%) WSUS
6 5 (0.683%) SCOM
7 3 (0.410%) OVSD
7 3 (0.410%) NetBackup
7 3 (0.410%) ZENworks
7 3 (0.410%) OpenView Configuration Management
8 2 (0.273%) Unicenter
8 2 (0.273%) McAfee ePO
8 2 (0.273%) Symantec Enterprise Vault
9 1 (0.137%) HP SIM
9 1 (0.137%) HP NNM
9 1 (0.137%) HP Data Protector
9 1 (0.137%) Tivoli
Vendors
1 307 (41.94%) Microsoft
2 148 (20.22%) Citrix
3 100 (13.66%) VMware
4 63 (8.607%) Cisco
5 52 (7.104%) HP
6 51 (6.967%) Apple
7 49 (6.694%) Lotus
8 26 (3.552%) McAfee
9 21 (2.869%) Kaspersky
10 20 (2.732%) Symantec
11 19 (2.596%) Dell
12 15 (2.049%) Remedy
13 12 (1.639%) Oracle
13 12 (1.639%) Juniper
14 11 (1.503%) CA
14 11 (1.503%) SAP
14 11 (1.503%) AppSense
15 8 (1.093%) Avaya
15 8 (1.093%) Adobe
15 8 (1.093%) LANDesk
2nd Line Support/Birmingham/Active Directory/Windows 7/
Staffordshire
2nd Line Support/Desktop Support/Stafford/Active Directory/ Exchange/£13-£16 Per Hour. Stafford - Windows 7 - Office 2010 - Exchange - 3 Months Roc Searches client based in Stafford have...
Roc Search
Posted: 24 May 2013
2nd Line Support- Windows 03 / 08, AD, Exchange, Windows XP
Merseyside
My client has an urgent requirement for a 2nd Line Support professional professional to support a Windows 2003 / 2008 and Windows XP / 7 environment. You will be required...
Senitor Associates
Rate: £12 - £16 per hour
Posted: 22 May 2013
3x 2nd Line Support Engineers
West Sussex
For this role you will need previous experience within a 2nd line/Desktop position with technical skills with Windows operating systems, MS office, internet apps, MS outlook and...
Connectus
Rate: £11.18 - £13.7 per hour
Posted: 24 May 2013
1st / 2nd Line Support - Windows XP / 7, MS Office, Citrix
Manchester, Lancashire
My client has an urgent requirement for 1st / 2nd Line Support professional to support a Microsoft / Citrix environment. The right candidate will be required to have strong commercial...
Senitor Associates
Rate: £10 - £15 per hour
Posted: 22 May 2013
1st Line - 2nd Line Support Engineer
City, London
The ideal candidate for this role will have strong experience in: Active Directory Office 2007/2010 Windows 7 Windows XP Server Support Call Logging Microsoft Exchange 2003 You...
Capita Resourcing - IT Resourcing
Rate: £250 - £280 per day
Posted: 22 May 2013
2nd Line Support Engineer, Desktop Support, Service Desk, MCP
Bradford, West Yorkshire
Good knowledge of Microsoft Office products in network environment... * Windows Server 2003 and 2008 * Understanding of IP networking DNS, DHCP, Routing, etc Desirable Skills: Microsoft Qualified or Certifications...
ninesharp
Posted: 20 May 2013
2ND Line Support Engineer
Winchester, Hampshire
Other responsibilities Include: -Maintaining Windows server environment including: Active directory, DNS, general TCP/IP troubleshooting and Exchange (2003) -Building and implementing new servers and client machines -Software implementation...
Connectus
Rate: £19 per hour
Posted: 23 May 2013
1st/2nd Line Support
West Yorkshire
You will Have experience of working in a ITIL environment supporting IT systems - Windows 7, Office 2010, Active Directory. Day to day duties involve: Manage and deliver the...
Computer Futures
Rate: £11 - £12 per hour
Posted: 15 May 2013
1st/2nd Line Desktop Support Engineer
City, London
1. st /2 nd Line Desktop Support Roc Search are urgently recruiting for a 1 st /2 nd Line Desktop Support Engineer to work for one of my...
Roc Search
Posted: 20 May 2013
IT 2nd Line Desktop & Field Support Engineer (PC, Desktop, IIS, Windows2008)
Weston-super-Mare, South West
Therefore the majority of your time will be based in the office though you do need to be flexible to travel to client site at times including international/...
ASC Recruitment
Rate: £14 - £17 per hour
Posted: 23 May 2013
2nd Line Desktop Support Engineer (Birmingham)
Birmingham, West Midlands (County)
Essential skills are skills and experience in similar roles providing 2nd line support to end users :- Windows XP (client in middle of moving to Windows 7/8 shortly...
CPS Group UK
Rate: £15 - £18 per hour + depending on experience
Posted: 22 May 2013
2nd Line Desktop Support Engineer (Crawley)
Crawley, West Sussex
Essential skills are skills and experience in similar roles providing 2nd line support to end users :- Windows XP (client moving to Windows 7/8 shortly so skills in...
CPS Group UK
Rate: £15 - £20 per hour + negotiable
Posted: 22 May 2013
DESKTOP SUPPORT ENGINEER / 2ND LINE SUPPORT - SC CLEARED
Preston, Lancashire
Provides account administration support via Active Directory. * Provides request fulfilment support across varying services such as Software Deployment Main Responsibilities * Problem solve across MS Office Suite, operating systems (...
LA International
Posted: 20 May 2013
2nd Line support/Windows Server/Exchange/SQL/Cisco
Birmingham, West Midlands (County)
Roc Searches client are currently recruiting for a number of positions due to an increased work level. The ideal candidate will have a varied background in support thus...
Roc Search
Posted: 20 May 2013
MAC Support,1st/2nd Line Desktop Support, (Servicedesk, Helpdesk, MAC Environment)
Cheltenham, South West
MAC/PC Desktop Support, 1st/ 2nd Line Support,Service desk, Helpdesk, My market leading client are looking for a 1st and 2nd line Mac/PC desktop support engineer-...
OPUS
Rate: GBP14 per hour
Posted: 24 May 2013
MAC Support,1st/2nd Line Desktop Support, (Servicedesk, Helpdesk, MAC Environment)
Cheltenham, Gloucestershire
Good knowledge of OSX, Office 2011 for Mac, Adobe CS Products, AD user administration, Office 2007-2010 for PC and Windows 7. Additional knowledge of Apple Remote Desktop,...
Opus Recruitment Solutions Ltd
Rate: £14
Posted: 23 May 2013
2nd Line Desktop Support - 600 users+
South East
2nd Line Desktop Support - Technologies - MS Outlook Windows XP/7 Office 2007/2010 MS Project MS Visio Blackberry, iPhone and iPad Support An excellent opportunity with a globally...
Informatiq Consulting
Rate: £15 - £20 an hour
Posted: 22 May 2013
Second Line/Helpdesk Support/ Remote support engineer
City, London
Occasional Reactive and scheduled site visits may be required As a Second Line/ Remote Support/ Helpdesk Support engineer you will have : A min 2+ years experience of support *...
Global Technology Solutions Ltd
Rate: £11 - £12 per hour + / may have perm opportunity
Posted: 21 May 2013
1st Line - 2nd Line Support Engineer
City of London
It will also be essential to have excellent time management whilst being methodical in your working approach. The ideal candidate for this role will have strong experience in:...
Capita Resourcing Ltd
Rate: £250 - £280 per day
Posted: 23 May 2013
2nd Line Support (Bristol)
Bristol, South West
My client, a manufacturing company based on the outskirts of Bristol has an exciting requirement for a 2nd line support engineer for a 6 month contract.The RoleTo...
Rate: £18.00 - £20.00 per hour
Posted: 2 May 2013
Find IT Jobs| About us| Contact us| Copyright| Disclaimer| Privacy Policy & Cookies
Last Updated Friday 24 May 2013
IT Jobs Watch, Tracking the IT Job Market
Copyright © 2004-2013 Paradigm Software (UK) Limited. All rights reserved.