The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 209 242 213
Rank change year-on-year
+33 -29
Contract jobs requiring a 2nd Line Support 509 363 464
As % of all contract IT jobs located in England 1.03% 0.78% 0.88%
As % of the Job Titles category 1.12% 0.84% 0.95%
Number of daily rates quoted 208 118 122
Average daily rate
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of your Daily Rate
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£160 £150 £143
Average daily rate % change year-on-year
+6.66% +5.26%
90% offered a daily rate of more than £120 £100 £100
10% offered a daily rate of more than £238 £210 £225
UK excluding London average daily rate £160 £150 £140
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 161 144 184
Average hourly rate £15.00 £16.00 £15.50
Average hourly rate % change year-on-year
-6.25% +3.22%
90% offered a hourly rate of more than £11.50 £11.00 £12.00
10% offered a hourly rate of more than £20.50 £23.00 £20.35
UK excluding London average hourly rate £14.44 £15.10 £14.78
% change year-on-year
-4.40% +2.21%
Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45632 43161 48999
As % of all contract IT jobs located in England 92.45% 92.64% 92.57%
Number of daily rates quoted 28179 25919 27988
Average daily rate £400 £400 £400
90% offered a daily rate of more than £225 £238 £238
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1836 1967 2541
Average hourly rate £16.50 £18.00 £20.00
Average hourly rate % change year-on-year
-8.33% -10.00%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.50 £40.00 £41.00
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
2nd Line Support
UK

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

2nd Line Support Daily Rate Trend in England

2nd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 30 July 2014.

2nd Line Support Daily Rate Histogram in England

2nd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

2nd Line Support Hourly Rate Trend in England

2nd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 30 July 2014.

2nd Line Support Hourly Rate Histogram in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +71 186 £148 +1.72% 31
South East -11 103 £153 -7.57% 29
Yorkshire +34 48 £185 +60.86% 20
West Midlands -4 38 £200 +53.84% 11
East of England -8 37 £160 +0.78% 11
North West +16 35 £150 +22.44% 6
South West -16 30 £225 +73.07% 12
East Midlands +9 28 £163 +8.33% 15
North East -13 4 £240 - 1
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 30 July 2014, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 781 (79.05%) Windows
2 525 (53.14%) Active Directory
3 453 (45.85%) Windows 7
4 414 (41.90%) Microsoft
5 398 (40.28%) MS Office
6 358 (36.23%) Windows XP
7 224 (22.67%) ITIL
8 207 (20.95%) MS Excel
9 203 (20.55%) Windows Server 2008
10 190 (19.23%) Citrix
11 189 (19.13%) MS Exchange
12 172 (17.41%) Blackberry
13 151 (15.28%) Windows Server 2003
14 113 (11.44%) Cisco
15 112 (11.34%) VMware
16 86 (8.70%) Exchange Server 2010
17 82 (8.30%) Finance
17 82 (8.30%) SLA
18 78 (7.89%) SCCM
19 75 (7.59%) TCP/IP
20 69 (6.98%) LAN
21 68 (6.88%) HP
21 68 (6.88%) Lotus
22 64 (6.48%) VPN
22 64 (6.48%) IBM Notes
23 62 (6.28%) DNS
23 62 (6.28%) Microsoft Certification
24 61 (6.17%) Firewall
25 60 (6.07%) Security Cleared
26 59 (5.97%) WAN

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 30 July 2014, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 189 (19.13%) MS Exchange
2 86 (8.70%) Exchange Server 2010
3 64 (6.48%) IBM Notes
4 51 (5.16%) Blackberry Enterprise Server
5 39 (3.95%) Exchange Server 2003
6 35 (3.54%) SharePoint
6 35 (3.54%) Exchange Server 2007
7 28 (2.83%) Lync
8 12 (1.21%) Lotus Domino
9 8 (0.81%) SharePoint 2010
10 5 (0.51%) WorkSite
11 3 (0.30%) Quickr
12 2 (0.20%) CMS
12 2 (0.20%) IIS
12 2 (0.20%) SharePoint 2013
12 2 (0.20%) Exchange Server 2013
13 1 (0.10%) Exchange Server 2000
13 1 (0.10%) Apache
13 1 (0.10%) Tomcat
13 1 (0.10%) CICS
Applications
1 398 (40.28%) MS Office
2 207 (20.95%) MS Excel
3 25 (2.53%) MS PowerPoint
4 14 (1.42%) MS Visio
5 10 (1.01%) MS Project
5 10 (1.01%) Acrobat
6 3 (0.30%) Photoshop
7 2 (0.20%) InDesign
8 1 (0.10%) AutoCAD
Business Applications
1 5 (0.51%) Dynamics AX
2 3 (0.30%) Eikon
2 3 (0.30%) assyst
2 3 (0.30%) Cerner Millennium
3 1 (0.10%) Dynamics NAV
3 1 (0.10%) Dynamics GP
3 1 (0.10%) Agresso
Cloud Services
1 35 (3.54%) Office 365
2 4 (0.40%) Google Apps
Communications & Networking
1 75 (7.59%) TCP/IP
2 69 (6.98%) LAN
3 64 (6.48%) VPN
4 62 (6.28%) DNS
5 61 (6.17%) Firewall
6 59 (5.97%) WAN
7 49 (4.96%) DHCP
8 45 (4.55%) Wireless
9 36 (3.64%) VoIP
10 34 (3.44%) Internet
11 21 (2.13%) SAN
12 12 (1.21%) Intranet
13 8 (0.81%) Wi-Fi
13 8 (0.81%) 3G
14 7 (0.71%) ADSL
15 6 (0.61%) SMS
15 6 (0.61%) VLAN
16 5 (0.51%) NetScaler
16 5 (0.51%) Cisco ASA
16 5 (0.51%) IP Telephony
Database & Business Intelligence
1 27 (2.73%) SQL Server
2 13 (1.32%) SQL Server 2008
3 7 (0.71%) Oracle ODI
4 6 (0.61%) Oracle Reports
5 4 (0.40%) SQL Server 2005
6 2 (0.20%) SQL Server 2000
7 1 (0.10%) Oracle Database
7 1 (0.10%) Big Data
7 1 (0.10%) QlikView
7 1 (0.10%) MySQL
7 1 (0.10%) MS Access
7 1 (0.10%) EDRMS
7 1 (0.10%) EDMS
Development Applications
1 9 (0.91%) Team Foundation Server
2 4 (0.40%) MSI
3 2 (0.20%) InstallShield
4 1 (0.10%) JIRA
4 1 (0.10%) Visual Studio
General
1 82 (8.30%) Finance
2 29 (2.94%) Retail
3 27 (2.73%) Banking
4 21 (2.13%) Law
5 17 (1.72%) Legal
6 14 (1.42%) Telecoms
7 11 (1.11%) Back Office
8 9 (0.91%) Manufacturing
9 7 (0.71%) Dutch Language
10 5 (0.51%) Publishing
11 4 (0.40%) Investment Banking
12 3 (0.30%) Pharmaceutical
12 3 (0.30%) Financial Institution
12 3 (0.30%) Advertising
13 2 (0.20%) Games
13 2 (0.20%) French Language
14 1 (0.10%) General Ledger
14 1 (0.10%) Local Government
14 1 (0.10%) German Language
14 1 (0.10%) Spanish Language
Libraries, Frameworks & Software Standards
1 6 (0.61%) MSMQ
2 4 (0.40%) XML
2 4 (0.40%) HTML
3 3 (0.30%) J2EE
4 2 (0.20%) .NET
4 2 (0.20%) CSS
4 2 (0.20%) Spring
5 1 (0.10%) Android SDK
5 1 (0.10%) Application Packaging
5 1 (0.10%) WAP
5 1 (0.10%) OLE
Miscellaneous
1 172 (17.41%) Blackberry
2 30 (3.04%) iPad
3 27 (2.73%) iPhone
4 22 (2.23%) NHS
5 21 (2.13%) Video Conferencing
6 17 (1.72%) Management Information System
7 11 (1.11%) Smartphone
7 11 (1.11%) Client/Server
8 10 (1.01%) Thin Client
8 10 (1.01%) Fat Client
9 8 (0.81%) Handset
10 5 (0.51%) EPoS
11 4 (0.40%) Mainframe
11 4 (0.40%) Mathematics
11 4 (0.40%) Hedge funds
12 3 (0.30%) FMCG
13 2 (0.20%) Equities
13 2 (0.20%) Computer Science
13 2 (0.20%) CMDB
13 2 (0.20%) EqualLogic
Operating Systems
1 781 (79.05%) Windows
2 453 (45.85%) Windows 7
3 358 (36.23%) Windows XP
4 203 (20.55%) Windows Server 2008
5 151 (15.28%) Windows Server 2003
6 55 (5.57%) Linux
6 55 (5.57%) Windows 8
7 46 (4.66%) Windows Vista
8 41 (4.15%) Windows 2000
9 36 (3.64%) Windows Server 2012
10 27 (2.73%) UNIX
11 26 (2.63%) Mac OS X
12 20 (2.02%) Android
13 18 (1.82%) Ubuntu
13 18 (1.82%) Apple iOS
13 18 (1.82%) CentOS
14 13 (1.32%) Windows 2000 Server
15 11 (1.11%) Red Hat Enterprise Linux
15 11 (1.11%) HPUX
16 9 (0.91%) Mac OS
Processes & Methodologies
1 224 (22.67%) ITIL
2 56 (5.67%) Service Management
3 55 (5.57%) Incident Management
4 38 (3.85%) Migration
5 24 (2.43%) Change Management
6 21 (2.13%) Service Delivery
7 20 (2.02%) Software Deployment
7 20 (2.02%) Asset Management
8 17 (1.72%) Configuration Management
9 16 (1.62%) Project Management
10 14 (1.42%) Workflow
11 13 (1.32%) Time Management
11 13 (1.32%) CRM
12 12 (1.21%) Software Distribution
12 12 (1.21%) ITIL V3
13 10 (1.01%) ITSM
13 10 (1.01%) Problem Management
13 10 (1.01%) Document Management
13 10 (1.01%) Change Control
14 8 (0.81%) BCP
Programming Languages
1 36 (3.64%) SQL
2 16 (1.62%) C
2 16 (1.62%) Python
3 7 (0.71%) PowerShell
3 7 (0.71%) Java
4 3 (0.30%) JavaScript
5 2 (0.20%) VBScript
5 2 (0.20%) C#
6 1 (0.10%) PL/SQL
6 1 (0.10%) VC++
Qualifications
1 62 (6.28%) Microsoft Certification
2 60 (6.07%) Security Cleared
3 53 (5.36%) MCP
4 37 (3.74%) SC Cleared
5 34 (3.44%) MCSE
6 25 (2.53%) MCSA
7 22 (2.23%) ITIL Certification
8 13 (1.32%) MCTS
8 13 (1.32%) MCITP
8 13 (1.32%) Cisco Certification
8 13 (1.32%) A+ Certification
9 10 (1.01%) DV Cleared
10 9 (0.91%) Degree
11 8 (0.81%) CCNA
11 8 (0.81%) MCDST
12 7 (0.71%) ITIL Foundation Certificate
13 5 (0.51%) Network+ Certification
14 4 (0.40%) Check Point Certification
15 3 (0.30%) BC Cleared
15 3 (0.30%) MOS
Quality Assurance & Compliance
1 82 (8.30%) SLA
2 5 (0.51%) QA
2 5 (0.51%) ISO/IEC 27001
3 2 (0.20%) Sarbanes-Oxley
3 2 (0.20%) PCI DSS
4 1 (0.10%) COBIT
System Software
1 525 (53.14%) Active Directory
2 58 (5.87%) VMware Infrastructure
3 20 (2.02%) XenApp
4 16 (1.62%) Hyper-V
5 14 (1.42%) Terminal Services
6 12 (1.21%) Microsoft App-V
6 12 (1.21%) VMware Server
7 9 (0.91%) vSphere
8 8 (0.81%) VMware ESX
9 5 (0.51%) XenServer
10 3 (0.30%) VMware ESXi
10 3 (0.30%) XenDesktop
10 3 (0.30%) Citrix Presentation Server
10 3 (0.30%) Terminal Server
10 3 (0.30%) VMware Workstation
11 2 (0.20%) ISA Server
12 1 (0.10%) Microsoft Virtual Server
Systems Management
1 78 (7.89%) SCCM
2 13 (1.32%) Symantec Enterprise Vault
2 13 (1.32%) Backup Exec
3 12 (1.21%) Norton AntiVirus
4 7 (0.71%) WSUS
4 7 (0.71%) Systems Management Server (SMS)
4 7 (0.71%) OpenView Configuration Management
5 5 (0.51%) HP SIM
6 4 (0.40%) DameWare
6 4 (0.40%) MIMEsweeper
6 4 (0.40%) SCOM
6 4 (0.40%) McAfee ePO
7 2 (0.20%) NetBackup
7 2 (0.20%) HP NNM
8 1 (0.10%) Symantec Endpoint Protection
8 1 (0.10%) Opsview
8 1 (0.10%) Cisco CUCM
8 1 (0.10%) FortiGate
8 1 (0.10%) Cacti
8 1 (0.10%) Sysprep
Vendors
1 414 (41.90%) Microsoft
2 190 (19.23%) Citrix
3 113 (11.44%) Cisco
4 112 (11.34%) VMware
5 68 (6.88%) HP
5 68 (6.88%) Lotus
6 41 (4.15%) Symantec
7 32 (3.24%) Apple
8 30 (3.04%) Dell
9 27 (2.73%) McAfee
10 23 (2.33%) Avaya
11 22 (2.23%) Bloomberg
12 19 (1.92%) Altiris
13 17 (1.72%) AppSense
14 16 (1.62%) Adobe
14 16 (1.62%) Splunk
15 15 (1.52%) Oracle
16 13 (1.32%) Red Hat
17 12 (1.21%) Kaspersky
18 11 (1.11%) Sophos
London
Reed Technology - UK Posting Account
Rate: £180 - £220 per day
Posted: 3 hours ago
City, London
McGregor Boyall
Rate: £180 - £220 per day
Posted: 5 hours ago
Wiltshire
Roc Search
Posted: 6 hours ago
Reading, Berkshire
Clearwater People Solutions
Rate: £10 - £15 Per Hour
Posted: 8 hours ago
London
Thebes IT
Posted: Yesterday
Leeds, West Yorkshire
Nationwide People Ltd
Rate: £240 - £250 Per Day NB. shifts of 4 days on/off
Posted: Yesterday
Derbyshire
Progressive Recruitment
Rate: competitive
Posted: 2 days ago
Huddersfield, West Yorkshire
Senitor Associates
Rate: £10 - £15 per hour
Posted: 2 days ago
Leeds
Reed Technology - UK Posting Account
Rate: £180 - £250 per day
Posted: 2 days ago
Oxford, Oxfordshire
X4 Group
Rate: £15 - 17 per hour + DOE
Posted: 2 days ago
Leeds, West Yorkshire
Nationwide People Ltd
Rate: £200 - £250 Per Day
Posted: 2 days ago
Hertfordshire
Austin Fraser
Rate: £150 - £170 per day
Posted: 2 days ago
Reading
Claremont Consulting Limited
Rate: £250 - £350 per day
Posted: 2 days ago
Nottingham, Nottinghamshire
Yoh
Posted: 4 days ago
London
Global Technology Solutions Ltd
Rate: £175 - £184.75 per day
Posted: 5 days ago
West Midlands
Aston Carter
Rate: £300 per day
Posted: 5 days ago
Bristol, Avon
Experis Ltd
Rate: £120.00 - £130.00 per day
Posted: 5 days ago
North London
Marcus Donald People
Rate: £13 to £14 per hour
Posted: 5 days ago
Romford, Essex
Kyna Associates
Rate: £200 - £250 Per Day
Posted: 5 days ago
Chessington, Surrey
Search Consultancy
Rate: £150 - £155 per day
Posted: 6 days ago