The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 230 200 222
Rank change year-on-year
-30 +22
Contract jobs requiring a 2nd Line Support 488 490 380
As % of all contract IT jobs located in England 0.97% 1.04% 0.84%
As % of the Job Titles category 1.05% 1.12% 0.90%
Number of daily rates quoted 208 177 103
Average daily rate
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of your Daily Rate
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£170 £150 £150
Average daily rate % change year-on-year
+13.33% -
90% offered a daily rate of more than £107 £112 £105
10% offered a daily rate of more than £250 £225 £225
UK excluding London average daily rate £160 £150 £140
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 140 159 146
Average hourly rate £14.50 £15.00 £15.00
Average hourly rate % change year-on-year
-3.33% -
90% offered a hourly rate of more than £12.00 £11.40 £11.50
10% offered a hourly rate of more than £20.00 £21.00 £20.00
UK excluding London average hourly rate £13.98 £14.50 £14.00
% change year-on-year
-3.62% +3.57%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46272 43750 42038
As % of all contract IT jobs located in England 91.73% 92.64% 93.04%
Number of daily rates quoted 29935 26900 24214
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £230 £225 £225
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1900 1926 2472
Average hourly rate £16.00 £17.50 £19.00
Average hourly rate % change year-on-year
-8.57% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.50 £37.80 £41.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

2nd Line Support Daily Rate Trend in England

2nd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 19 December 2014.

2nd Line Support Daily Rate Histogram in England

2nd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

2nd Line Support Hourly Rate Trend in England

2nd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 19 December 2014.

2nd Line Support Hourly Rate Histogram in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +3 181 £170 +6.25% 32
South East -19 100 £170 +13.33% 17
West Midlands +8 53 £189 -16.00% 10
Yorkshire +1 41 £213 +51.78% 8
South West -23 37 £155 +10.71% 4
East of England -28 31 £110 -35.29% 6
East Midlands +1 19 £238 +90.00% 4
North West -22 19 £115 -14.81% 15
North East -25 6 £118 -38.96% 1
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 19 December 2014, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 785 (78.03%) Windows
2 503 (50.00%) Active Directory
3 416 (41.35%) Windows 7
4 393 (39.07%) Microsoft
5 341 (33.90%) MS Office
6 281 (27.93%) Windows XP
7 198 (19.68%) ITIL
8 195 (19.38%) Windows Server 2008
9 183 (18.19%) MS Excel
10 171 (17.00%) MS Exchange
11 170 (16.90%) Citrix
12 144 (14.31%) Windows Server 2003
13 138 (13.72%) Blackberry
14 118 (11.73%) VMware
15 102 (10.14%) SLA
15 102 (10.14%) SCCM
16 99 (9.84%) Linux
17 93 (9.24%) Security Cleared
18 89 (8.85%) Finance
19 84 (8.35%) HP
20 81 (8.05%) LAN
21 79 (7.85%) Cisco
22 76 (7.55%) Exchange Server 2010
23 75 (7.46%) TCP/IP
23 75 (7.46%) DNS
24 71 (7.06%) WAN
25 67 (6.66%) Firewall
26 65 (6.46%) DHCP
27 64 (6.36%) SC Cleared
28 63 (6.26%) Microsoft Certification

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 19 December 2014, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 171 (17.00%) MS Exchange
2 76 (7.55%) Exchange Server 2010
3 53 (5.27%) SharePoint
4 46 (4.57%) Lync
5 45 (4.47%) IBM Notes
6 39 (3.88%) Exchange Server 2007
6 39 (3.88%) Blackberry Enterprise Server
7 25 (2.49%) Exchange Server 2003
8 13 (1.29%) Lotus Domino
9 11 (1.09%) IIS
9 11 (1.09%) SharePoint 2013
10 9 (0.89%) Apache
11 7 (0.70%) Exchange Server 2013
12 4 (0.40%) WorkSite
13 3 (0.30%) Quickr
14 2 (0.20%) Office Communications Server
14 2 (0.20%) SharePoint 2010
15 1 (0.099%) CICS
15 1 (0.099%) Tomcat
15 1 (0.099%) WebLogic
Applications
1 341 (33.90%) MS Office
2 183 (18.19%) MS Excel
3 16 (1.59%) MS Visio
4 14 (1.39%) MS PowerPoint
5 5 (0.50%) Adobe Creative Suite
6 4 (0.40%) Acrobat
7 3 (0.30%) Photoshop
7 3 (0.30%) MS Project
8 2 (0.20%) Final Cut Pro
9 1 (0.099%) InDesign
9 1 (0.099%) Spreadsheet
Business Applications
1 4 (0.40%) Dynamics CRM
2 2 (0.20%) Eikon
3 1 (0.099%) Agresso
3 1 (0.099%) Oracle EBS
3 1 (0.099%) Dynamics AX
3 1 (0.099%) Dynamics GP
3 1 (0.099%) Cerner Millennium
3 1 (0.099%) Remedy ITSM
3 1 (0.099%) Oracle General Ledger
3 1 (0.099%) Markit EDM
3 1 (0.099%) Oracle Payables
3 1 (0.099%) Oracle Receivables
Cloud Services
1 37 (3.68%) Office 365
2 4 (0.40%) Amazon AWS
2 4 (0.40%) SaaS
3 3 (0.30%) Cloud Computing
4 1 (0.099%) IaaS
Communications & Networking
1 81 (8.05%) LAN
2 75 (7.46%) TCP/IP
2 75 (7.46%) DNS
3 71 (7.06%) WAN
4 67 (6.66%) Firewall
5 65 (6.46%) DHCP
6 55 (5.47%) VPN
7 41 (4.08%) VoIP
8 37 (3.68%) Internet
9 30 (2.98%) Wireless
10 20 (1.99%) Broadband
11 16 (1.59%) Wi-Fi
12 14 (1.39%) SAN
13 13 (1.29%) 3G
14 10 (0.99%) ADSL
15 8 (0.80%) VLAN
16 6 (0.60%) WLAN
16 6 (0.60%) SMS
17 5 (0.50%) MPLS
17 5 (0.50%) NetScreen
Database & Business Intelligence
1 35 (3.48%) SQL Server
2 13 (1.29%) SQL Server 2008
3 9 (0.89%) MySQL
4 5 (0.50%) PostgreSQL
5 3 (0.30%) SQL Server 2005
5 3 (0.30%) Oracle Database
6 2 (0.20%) Relational Database
6 2 (0.20%) SQL Server 2000
7 1 (0.099%) RDBMS
7 1 (0.099%) MS Access
7 1 (0.099%) Crystal Reports
7 1 (0.099%) EDRMS
7 1 (0.099%) EDMS
7 1 (0.099%) Big Data
7 1 (0.099%) SQL Server 2012
Development Applications
1 5 (0.50%) JIRA
2 3 (0.30%) Team Foundation Server
3 1 (0.099%) Oracle Forms
3 1 (0.099%) MSI
3 1 (0.099%) Subversion
3 1 (0.099%) Trac
General
1 89 (8.85%) Finance
2 23 (2.29%) Telecoms
2 23 (2.29%) Retail
3 22 (2.19%) Banking
4 15 (1.49%) Legal
5 13 (1.29%) Law
6 8 (0.80%) Financial Institution
7 6 (0.60%) Retail Banking
8 4 (0.40%) Italian Language
8 4 (0.40%) Investment Banking
9 3 (0.30%) Advertising
9 3 (0.30%) Military
9 3 (0.30%) Back Office
9 3 (0.30%) Marketing
10 2 (0.20%) French Language
10 2 (0.20%) General Ledger
10 2 (0.20%) Manufacturing
11 1 (0.099%) Local Government
11 1 (0.099%) Spanish Language
Libraries, Frameworks & Software Standards
1 7 (0.70%) HTML
2 6 (0.60%) CSS
3 3 (0.30%) Web Services
3 3 (0.30%) XML
3 3 (0.30%) Application Packaging
4 2 (0.20%) Spring
4 2 (0.20%) COM
4 2 (0.20%) J2EE
5 1 (0.099%) EDI
5 1 (0.099%) ActiveX
5 1 (0.099%) ODBC
5 1 (0.099%) X-Windows
5 1 (0.099%) Corona SDK
Miscellaneous
1 138 (13.72%) Blackberry
2 51 (5.07%) Analytical Skills
3 27 (2.68%) NHS
4 25 (2.49%) Video Conferencing
5 22 (2.19%) iPad
6 20 (1.99%) iPhone
7 12 (1.19%) Management Information System
8 11 (1.09%) PDA
9 10 (0.99%) Hedge funds
9 10 (0.99%) Smartphone
10 8 (0.80%) Client/Server
11 4 (0.40%) Fat Client
11 4 (0.40%) Interactive TV
11 4 (0.40%) GIS
11 4 (0.40%) Thin Client
12 3 (0.30%) Handset
12 3 (0.30%) FMCG
13 2 (0.20%) Enterprise Software
13 2 (0.20%) Statistics
13 2 (0.20%) Clustering
Operating Systems
1 785 (78.03%) Windows
2 416 (41.35%) Windows 7
3 281 (27.93%) Windows XP
4 195 (19.38%) Windows Server 2008
5 144 (14.31%) Windows Server 2003
6 99 (9.84%) Linux
7 54 (5.37%) Windows 8
8 42 (4.17%) Windows Server 2012
9 41 (4.08%) UNIX
10 28 (2.78%) Windows 2000
11 26 (2.58%) Android
12 25 (2.49%) Mac OS X
13 19 (1.89%) Windows Vista
14 17 (1.69%) CentOS
15 16 (1.59%) Red Hat Enterprise Linux
16 15 (1.49%) Ubuntu
16 15 (1.49%) Mac OS
17 11 (1.09%) Apple iOS
18 10 (0.99%) HPUX
19 9 (0.89%) Windows 2000 Server
Processes & Methodologies
1 198 (19.68%) ITIL
2 54 (5.37%) Incident Management
3 39 (3.88%) Migration
4 31 (3.08%) Service Management
5 17 (1.69%) Configuration Management
5 17 (1.69%) Asset Management
6 16 (1.59%) Problem Management
7 13 (1.29%) Service Delivery
7 13 (1.29%) Software Deployment
8 12 (1.19%) Time Management
8 12 (1.19%) Change Management
8 12 (1.19%) Security Management
9 9 (0.89%) Workflow
9 9 (0.89%) Network Management
10 8 (0.80%) Project Management
10 8 (0.80%) Disaster Recovery
10 8 (0.80%) E-Commerce
11 7 (0.70%) CRM
11 7 (0.70%) User Acceptance Testing
11 7 (0.70%) Kalman Filter
Programming Languages
1 51 (5.07%) SQL
2 16 (1.59%) C
3 10 (0.99%) Python
4 8 (0.80%) PowerShell
5 7 (0.70%) Java
5 7 (0.70%) Perl
6 5 (0.50%) PHP
7 3 (0.30%) JavaScript
7 3 (0.30%) C++
8 2 (0.20%) PL/SQL
9 1 (0.099%) VB
9 1 (0.099%) VBA
9 1 (0.099%) C#
9 1 (0.099%) Shell Script
Qualifications
1 93 (9.24%) Security Cleared
2 64 (6.36%) SC Cleared
3 63 (6.26%) Microsoft Certification
4 50 (4.97%) MCP
5 31 (3.08%) MCSE
6 29 (2.88%) DV Cleared
7 17 (1.69%) Cisco Certification
8 12 (1.19%) MCSA
9 10 (0.99%) ITIL Certification
10 8 (0.80%) Degree
11 7 (0.70%) ITIL Foundation Certificate
12 6 (0.60%) MCITP
12 6 (0.60%) MCDST
12 6 (0.60%) CCNA
13 4 (0.40%) MOS
13 4 (0.40%) A+ Certification
14 3 (0.30%) CCNP
14 3 (0.30%) CNA
14 3 (0.30%) CNE
14 3 (0.30%) Novell Certification
Quality Assurance & Compliance
1 102 (10.14%) SLA
2 2 (0.20%) ISO/IEC 27001
2 2 (0.20%) Sarbanes-Oxley
3 1 (0.099%) QA
3 1 (0.099%) COBIT
3 1 (0.099%) ISO/IEC 20000
3 1 (0.099%) PCI DSS
3 1 (0.099%) Data Quality
System Software
1 503 (50.00%) Active Directory
2 58 (5.77%) VMware Infrastructure
3 29 (2.88%) XenApp
4 14 (1.39%) Terminal Services
5 12 (1.19%) Hyper-V
6 5 (0.50%) XenServer
6 5 (0.50%) VMware ESXi
7 4 (0.40%) Citrix Presentation Server
8 3 (0.30%) Microsoft App-V
8 3 (0.30%) VMware ESX
8 3 (0.30%) VMware Server
9 2 (0.20%) vSphere
9 2 (0.20%) Forefront TMG
9 2 (0.20%) ISA Server
9 2 (0.20%) VMware Workstation
9 2 (0.20%) MetaFrame
10 1 (0.099%) Terminal Server
10 1 (0.099%) Microsoft Virtual Server
10 1 (0.099%) XenDesktop
Systems Management
1 102 (10.14%) SCCM
2 20 (1.99%) Backup Exec
3 15 (1.49%) OpenView Configuration Management
4 14 (1.39%) WSUS
5 13 (1.29%) Symantec Enterprise Vault
6 9 (0.89%) Nagios
7 7 (0.70%) Norton AntiVirus
8 6 (0.60%) Systems Management Server (SMS)
9 5 (0.50%) Zenoss
10 4 (0.40%) Puppet
10 4 (0.40%) SCOM
11 3 (0.30%) NetBackup
11 3 (0.30%) BMC Marimba
11 3 (0.30%) McAfee ePO
12 2 (0.20%) ARCserve
13 1 (0.099%) Unicenter
13 1 (0.099%) Foglight
13 1 (0.099%) DameWare
13 1 (0.099%) Netcool
13 1 (0.099%) Control-M
Vendors
1 393 (39.07%) Microsoft
2 170 (16.90%) Citrix
3 118 (11.73%) VMware
4 84 (8.35%) HP
5 79 (7.85%) Cisco
6 47 (4.67%) Lotus
6 47 (4.67%) Symantec
7 35 (3.48%) Apple
8 29 (2.88%) Remedy
9 27 (2.68%) Red Hat
10 24 (2.39%) McAfee
11 20 (1.99%) Altiris
11 20 (1.99%) Bloomberg
12 19 (1.89%) Dell
13 18 (1.79%) Avaya
14 17 (1.69%) Oracle
15 14 (1.39%) Splunk
15 14 (1.39%) AppSense
15 14 (1.39%) Adobe
16 12 (1.19%) ServiceNow
Warwick, Warwickshire
Opus Recruitment Solutions Ltd
Rate: £80 - £120 per day
Posted: Yesterday
Telford, Shropshire
Evolution Recruitment Solutions
Posted: Yesterday
City, London
ReThink Recruitment
Rate: £150 - £170 per day
Posted: Yesterday
London
ReThink Recruitment
Rate: £150 - £180 per day
Posted: Yesterday
Uxbridge, Middlesex
Allied Worldwide
Posted: 2 days ago
London
Pertemps ERP
Rate: £275 - £300 per day all inclusive
Posted: 2 days ago
Berkshire
LA International
Posted: 3 days ago
Shropshire
ITF Solutions
Rate: £100 - £125 per day
Posted: 3 days ago
City of London
Hays IT - Uk Posting account
Rate: £450.00 - £550.00 per annum
Posted: 3 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Rate: From £12.60 to £15 per hour
Posted: 3 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £139 per day
Posted: 4 days ago
London
Lorien Resourcing
Rate: £13 - £15 per hour
Posted: 4 days ago
Gosport, Hampshire
LA International
Posted: 4 days ago
Warwick, Warwickshire
Spring Technology
Rate: £14.00 - £15.00 per hour
Posted: 5 days ago
Bedfordshire
Hudson - London
Rate: £100 - £125 per day
Posted: 6 days ago
Wakefield
Hays IT - Uk Posting account
Rate: £13.00 - £15.00 per hour
Posted: 17 days ago
Epsom, Surrey
Samaritans
Rate: From £23,854 to £24,614 per annum
Posted: 17 days ago
Blackpool
Interquest - IQ ESM
Rate: £230 per day
Posted: 19 days ago
London
Computer Futures
Rate: competitive
Posted: 19 days ago
Telford, Shropshire
Telford Wrekin Council
Rate: From £27,323 to £28,922 per annum
Posted: 24 days ago