The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 253 227 207
Rank change year-on-year
-26 -20
Contract jobs requiring a 2nd Line Support 379 403 362
As % of all contract IT jobs located in England 0.82% 0.90% 0.89%
As % of the Job Titles category 0.89% 0.97% 0.96%
Number of daily rates quoted 137 122 90
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£165 £160 £135
Average daily rate % change year-on-year
+3.12% +18.51%
90% offered a daily rate of more than £110 £110 £95
10% offered a daily rate of more than £275 £214 £250
UK excluding London average daily rate £160 £150 £135
% change year-on-year
+6.66% +11.11%
Number of hourly rates quoted 116 139 146
Average hourly rate £15.00 £15.22 £14.50
Average hourly rate % change year-on-year
-1.41% +4.93%
90% offered a hourly rate of more than £12.00 £11.50 £10.24
10% offered a hourly rate of more than £21.25 £20.10 £20.00
UK excluding London average hourly rate £14.50 £15.00 £14.00
% change year-on-year
-3.33% +7.14%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
42753 41594 37674
As % of all contract IT jobs located in England 92.43% 92.57% 92.77%
Number of daily rates quoted 26488 25160 22087
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £235 £240
10% offered a daily rate of more than £563 £563 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1648 1766 2081
Average hourly rate £17.50 £17.50 £17.94
Average hourly rate % change year-on-year
- -2.45%
90% offered a hourly rate of more than £11.00 £11.50 £10.54
10% offered a hourly rate of more than £42.00 £40.00 £40.00
UK excluding London average hourly rate £16.60 £17.00 £17.50
% change year-on-year
-2.35% -2.85%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

2nd Line Support Daily Rate Trend in England

2nd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 6 March 2015.

2nd Line Support Daily Rate Histogram in England

2nd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

2nd Line Support Hourly Rate Trend in England

2nd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 6 March 2015.

2nd Line Support Hourly Rate Histogram in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -31 111 £165 -2.94% 40
South East -15 94 £150 +7.14% 31
West Midlands +22 53 £273 +13.54% 11
East of England +23 33 £111 -30.46% 14
South West -19 27 £145 -3.33% 12
North West -27 20 £225 +87.50% 13
Yorkshire -7 18 £220 +25.71% 10
East Midlands +2 17 £120 -28.35% 4
North East +9 4 - - 1
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 6 March 2015, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 703 (77.94%) Windows
2 476 (52.77%) Active Directory
3 374 (41.46%) Windows 7
4 351 (38.91%) Microsoft
5 286 (31.71%) MS Office
6 234 (25.94%) Windows XP
7 201 (22.28%) ITIL
8 182 (20.18%) MS Exchange
8 182 (20.18%) Windows Server 2008
9 153 (16.96%) Citrix
10 147 (16.30%) MS Excel
11 138 (15.30%) Windows Server 2003
12 127 (14.08%) VMware
13 116 (12.86%) Blackberry
14 93 (10.31%) SLA
15 92 (10.20%) SCCM
16 90 (9.98%) LAN
17 89 (9.87%) Exchange Server 2010
18 80 (8.87%) WAN
18 80 (8.87%) Microsoft Certification
19 78 (8.65%) HP
19 78 (8.65%) TCP/IP
20 76 (8.43%) Security Cleared
21 75 (8.31%) Linux
22 73 (8.09%) Finance
23 72 (7.98%) Cisco
24 68 (7.54%) DNS
25 64 (7.10%) SQL
26 63 (6.98%) Windows 8
26 63 (6.98%) Windows Server 2012

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 6 March 2015, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 182 (20.18%) MS Exchange
2 89 (9.87%) Exchange Server 2010
3 44 (4.88%) SharePoint
4 38 (4.21%) Blackberry Enterprise Server
5 36 (3.99%) Lync
6 34 (3.77%) IBM Notes
7 26 (2.88%) Exchange Server 2007
8 14 (1.55%) Exchange Server 2003
8 14 (1.55%) IIS
9 12 (1.33%) Exchange Server 2013
10 4 (0.44%) SharePoint 2013
10 4 (0.44%) Apache
10 4 (0.44%) Office Communications Server
10 4 (0.44%) SharePoint 2010
10 4 (0.44%) WorkSite
11 3 (0.33%) Lotus Domino
12 1 (0.11%) WebLogic
12 1 (0.11%) CICS
12 1 (0.11%) WebSphere
12 1 (0.11%) CMS
Applications
1 286 (31.71%) MS Office
2 147 (16.30%) MS Excel
3 15 (1.66%) MS Visio
4 4 (0.44%) Adobe Creative Suite
5 3 (0.33%) MS Project
5 3 (0.33%) Acrobat
6 2 (0.22%) AutoCAD
6 2 (0.22%) MS PowerPoint
6 2 (0.22%) Final Cut Pro
7 1 (0.11%) Photoshop
7 1 (0.11%) Spreadsheet
Business Applications
1 4 (0.44%) Dynamics CRM
2 3 (0.33%) Eikon
3 2 (0.22%) Remedy ITSM
3 2 (0.22%) Oracle General Ledger
4 1 (0.11%) Magento
4 1 (0.11%) Markit EDM
4 1 (0.11%) thinkFolio
4 1 (0.11%) Cerner Millennium
4 1 (0.11%) Dynamics AX
4 1 (0.11%) Oracle EBS
4 1 (0.11%) HFM
4 1 (0.11%) Cognos TM1
4 1 (0.11%) IntelliMatch
4 1 (0.11%) Oracle Payables
4 1 (0.11%) Oracle Receivables
Cloud Services
1 46 (5.10%) Office 365
2 3 (0.33%) Cloud Computing
3 1 (0.11%) Amazon AWS
3 1 (0.11%) Google Cloud Platform
Communications & Networking
1 90 (9.98%) LAN
2 80 (8.87%) WAN
3 78 (8.65%) TCP/IP
4 68 (7.54%) DNS
5 62 (6.87%) DHCP
6 54 (5.99%) Firewall
7 49 (5.43%) VPN
8 47 (5.21%) VoIP
9 25 (2.77%) Wireless
10 18 (2.00%) SAN
10 18 (2.00%) Internet
11 13 (1.44%) Broadband
12 12 (1.33%) Wi-Fi
13 8 (0.89%) VLAN
13 8 (0.89%) LDAP
14 7 (0.78%) 3G
15 6 (0.67%) ADSL
15 6 (0.67%) SSL
16 5 (0.55%) SMS
17 4 (0.44%) IP Telephony
Database & Business Intelligence
1 37 (4.10%) SQL Server
2 10 (1.11%) SQL Server 2008
3 5 (0.55%) Oracle Database
3 5 (0.55%) MySQL
4 3 (0.33%) Relational Database
5 2 (0.22%) IDOL
5 2 (0.22%) PostgreSQL
5 2 (0.22%) SQL Server 2005
5 2 (0.22%) Oracle Reports
5 2 (0.22%) Oracle Discoverer
5 2 (0.22%) RDBMS
6 1 (0.11%) SQL Server 2000
6 1 (0.11%) FileMaker
6 1 (0.11%) Crystal Reports
6 1 (0.11%) Big Data
6 1 (0.11%) SQL Server 2012
Development Applications
1 1 (0.11%) Oracle Forms
1 1 (0.11%) MSI
1 1 (0.11%) JIRA
1 1 (0.11%) Team Foundation Server
General
1 73 (8.09%) Finance
2 24 (2.66%) Banking
3 23 (2.55%) Retail
3 23 (2.55%) Legal
4 21 (2.33%) Telecoms
5 9 (1.00%) Law
6 8 (0.89%) Retail Banking
7 7 (0.78%) Manufacturing
8 4 (0.44%) Italian Language
8 4 (0.44%) Investment Banking
9 3 (0.33%) Marketing
9 3 (0.33%) Pharmaceutical
9 3 (0.33%) Financial Institution
10 1 (0.11%) Advertising
10 1 (0.11%) Publishing
10 1 (0.11%) Military
10 1 (0.11%) Dutch Language
10 1 (0.11%) Japanese Language
10 1 (0.11%) General Ledger
Libraries, Frameworks & Software Standards
1 7 (0.78%) HTML
2 3 (0.33%) .NET
2 3 (0.33%) Application Packaging
3 2 (0.22%) ASP.NET
3 2 (0.22%) COM
3 2 (0.22%) JSP
3 2 (0.22%) XML
3 2 (0.22%) EDI
4 1 (0.11%) FIX Protocol
4 1 (0.11%) Software Packaging
4 1 (0.11%) Corona SDK
Miscellaneous
1 116 (12.86%) Blackberry
2 56 (6.21%) Analytical Skills
3 40 (4.43%) NHS
4 26 (2.88%) iPhone
5 24 (2.66%) iPad
6 16 (1.77%) Video Conferencing
7 15 (1.66%) PDA
8 12 (1.33%) Management Information System
9 8 (0.89%) Smartphone
9 8 (0.89%) Computer Science
10 6 (0.67%) Client/Server
11 5 (0.55%) Mainframe
11 5 (0.55%) Clustering
12 4 (0.44%) Mobile Computing
13 3 (0.33%) Smartcard
14 2 (0.22%) EPoS
14 2 (0.22%) GIS
14 2 (0.22%) Handset
14 2 (0.22%) Hedge funds
14 2 (0.22%) Statistics
Operating Systems
1 703 (77.94%) Windows
2 374 (41.46%) Windows 7
3 234 (25.94%) Windows XP
4 182 (20.18%) Windows Server 2008
5 138 (15.30%) Windows Server 2003
6 75 (8.31%) Linux
7 63 (6.98%) Windows 8
7 63 (6.98%) Windows Server 2012
8 34 (3.77%) UNIX
9 28 (3.10%) Android
10 24 (2.66%) Windows 2000
11 23 (2.55%) Windows 2000 Server
12 19 (2.11%) Mac OS X
13 16 (1.77%) Windows Vista
14 15 (1.66%) Apple iOS
14 15 (1.66%) Ubuntu
15 14 (1.55%) CentOS
15 14 (1.55%) HPUX
16 9 (1.00%) Red Hat Enterprise Linux
17 8 (0.89%) Windows NT
Processes & Methodologies
1 201 (22.28%) ITIL
2 39 (4.32%) Incident Management
3 38 (4.21%) Migration
4 22 (2.44%) Service Management
5 17 (1.88%) Service Delivery
6 16 (1.77%) Asset Management
7 15 (1.66%) Configuration Management
8 14 (1.55%) Project Management
9 13 (1.44%) Change Management
9 13 (1.44%) CRM
10 12 (1.33%) Time Management
11 10 (1.11%) Continuous Improvement
11 10 (1.11%) Disaster Recovery
11 10 (1.11%) Problem Management
12 9 (1.00%) Knowledge Management
12 9 (1.00%) E-Commerce
12 9 (1.00%) Business Intelligence
13 8 (0.89%) Workflow
14 6 (0.67%) Capacity Planning
14 6 (0.67%) Line Management
Programming Languages
1 64 (7.10%) SQL
2 9 (1.00%) PowerShell
3 8 (0.89%) Python
4 5 (0.55%) VBA
4 5 (0.55%) C
5 4 (0.44%) Java
5 4 (0.44%) Perl
6 3 (0.33%) PHP
6 3 (0.33%) C++
6 3 (0.33%) Bash Shell
7 2 (0.22%) JavaScript
7 2 (0.22%) PL/SQL
8 1 (0.11%) VB
8 1 (0.11%) C-shell
8 1 (0.11%) Shell Script
8 1 (0.11%) AWK
8 1 (0.11%) Korn
Qualifications
1 80 (8.87%) Microsoft Certification
2 76 (8.43%) Security Cleared
3 55 (6.10%) SC Cleared
4 41 (4.55%) MCP
4 41 (4.55%) MCSE
5 20 (2.22%) Cisco Certification
5 20 (2.22%) DV Cleared
5 20 (2.22%) Degree
6 19 (2.11%) CCNA
7 17 (1.88%) VCP4
8 15 (1.66%) ITIL Certification
9 13 (1.44%) MCSA
10 10 (1.11%) MCDST
11 7 (0.78%) MCITP
11 7 (0.78%) A+ Certification
12 4 (0.44%) VMware Certified Professional (VCP)
12 4 (0.44%) ITIL Foundation Certificate
13 3 (0.33%) MCTS
13 3 (0.33%) CNA
13 3 (0.33%) CNE
Quality Assurance & Compliance
1 93 (10.31%) SLA
2 1 (0.11%) QA
2 1 (0.11%) ISO/IEC 20000
2 1 (0.11%) Data Quality
System Software
1 476 (52.77%) Active Directory
2 55 (6.10%) VMware Infrastructure
3 28 (3.10%) XenApp
4 21 (2.33%) Terminal Services
5 19 (2.11%) Hyper-V
6 9 (1.00%) XenDesktop
7 6 (0.67%) vSphere
8 5 (0.55%) VMware ESXi
9 4 (0.44%) XenServer
10 3 (0.33%) Forefront TMG
10 3 (0.33%) ISA Server
10 3 (0.33%) VMware ESX
10 3 (0.33%) Microsoft App-V
10 3 (0.33%) Firmware
10 3 (0.33%) Terminal Server
10 3 (0.33%) VMware Server
11 2 (0.22%) Citrix Presentation Server
12 1 (0.11%) Xen
12 1 (0.11%) KVM
Systems Management
1 92 (10.20%) SCCM
2 16 (1.77%) Backup Exec
3 13 (1.44%) WSUS
4 7 (0.78%) SCOM
4 7 (0.78%) OpenView Configuration Management
5 6 (0.67%) Norton AntiVirus
6 4 (0.44%) Systems Management Server (SMS)
7 3 (0.33%) Nagios
7 3 (0.33%) HP Data Protector
7 3 (0.33%) BMC Marimba
7 3 (0.33%) Symantec Endpoint Protection
8 2 (0.22%) Puppet
8 2 (0.22%) Symantec Enterprise Vault
8 2 (0.22%) DameWare
8 2 (0.22%) McAfee ePO
8 2 (0.22%) ServiceCenter
8 2 (0.22%) ARCserve
9 1 (0.11%) Foglight
9 1 (0.11%) Unicenter
9 1 (0.11%) Control-M
Vendors
1 351 (38.91%) Microsoft
2 153 (16.96%) Citrix
3 127 (14.08%) VMware
4 78 (8.65%) HP
5 72 (7.98%) Cisco
6 46 (5.10%) Apple
7 38 (4.21%) Symantec
8 34 (3.77%) Lotus
9 25 (2.77%) Remedy
10 20 (2.22%) Dell
11 17 (1.88%) Adobe
11 17 (1.88%) McAfee
12 16 (1.77%) Oracle
12 16 (1.77%) Red Hat
13 14 (1.55%) Avaya
13 14 (1.55%) Altiris
14 13 (1.44%) Mitel
15 12 (1.33%) Splunk
16 9 (1.00%) LANDesk
16 9 (1.00%) Bloomberg
Doncaster, South Yorkshire
Proactive Appointments
Rate: Unspecified Circa £100 per day
Posted: 40 minutes ago
London
Oscar Associates (UK) Ltd
Rate: £14 - £17 per hour
Posted: 3 hours ago
Uxbridge, Middlesex
Connectus
Rate: £175 - £215 per day
Posted: 3 hours ago
City, London
Oscar Associates (UK) Ltd
Rate: £14 - £19 per hour
Posted: 4 hours ago
Doncaster, South Yorkshire
Randstad Technologies
Rate: £12.00 - £14.00 per hour
Posted: 4 hours ago
Bracknell
Volt
Rate: £13.50 - £13.80 per hour
Posted: 7 hours ago
Much Hadham, Hertfordshire
Blue Octopus Recruitment LLP
Rate: From £25,951 to £28,818 per annum Salary £25,951 - £28,818 per annum
Posted: Yesterday
Liverpool and Manchester
Lewis Paige
Rate: Contractor Rates
Posted: Yesterday
Manchester, Lancashire
SLS Recruitment
Rate: Contractor Rates
Posted: Yesterday
Central London / West End
H&R Talent
Rate: From £12 to £15 per hour
Posted: Yesterday
Stevenage, Hertfordshire
Lorien Resourcing
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Oscar Associates (UK) Ltd
Rate: £10 - £14 per annum
Posted: 2 days ago
Falmouth, Cornwall
TEKsystems
Rate: £90 - £130 per day
Posted: 2 days ago
Falmouth, Cornwall
TEKsystems
Rate: £90 - £110 per day
Posted: 2 days ago
City, London
LA International
Rate: £20 - £21.50 per hour
Posted: 3 days ago
Peterborough
Hays IT - Uk Posting account
Rate: £13.00 - £15.00 per hour
Posted: 3 days ago
City, London
Marcus Donald People
Rate: £100 - £130 per day
Posted: 3 days ago
Coventry, West Midlands (County)
Roc Search
Posted: 3 days ago
West Midlands
Jumar Solutions
Rate: £301 per annum
Posted: 4 days ago
Bournemouth, Dorset
Lorien Resourcing
Posted: 4 days ago