The statistics below represent IT contracts advertised across the England region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 26 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 May 2016
Same period 2015 Same period 2014
Second Line Support
Rank 286 212 183
Rank change year-on-year
-74 -29
Contract jobs requiring a 2nd Line Support 400 525 556
As % of all contract IT jobs located in England 0.81% 1.06% 1.16%
As % of the Job Titles category 0.85% 1.12% 1.23%
Number of daily rates quoted 198 202 199
Median daily rate £164 £163 £150
Median daily rate % change year-on-year
+0.76% +8.33%
90% offered a daily rate of more than £120 £114 £115
10% offered a daily rate of more than £250 £265 £240
UK excluding London median daily rate £150 £161 £150
% change year-on-year
-6.97% +7.50%
Number of hourly rates quoted 79 194 199
Median hourly rate £15.00 £15.50 £15.50
Median hourly rate % change year-on-year
-3.22% -
90% offered a hourly rate of more than £12.08 £11.00 £11.82
10% offered a hourly rate of more than £20.70 £21.55 £21.00
UK excluding London median hourly rate £14.00 £15.00 £14.50
% change year-on-year
-6.66% +3.44%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46810 46709 45359
As % of all contract IT jobs located in England 94.91% 94.75% 94.56%
Number of daily rates quoted 30921 29327 28458
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £265 £250 £225
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 1329 1862 1932
Median hourly rate £17.98 £16.83 £17.00
Median hourly rate % change year-on-year
+6.83% -1.02%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £43.50 £40.68 £40.00
UK excluding London median hourly rate £17.50 £16.00 £16.50
% change year-on-year
+9.37% -3.03%

2nd Line Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

2nd Line Support Daily Rate Trend in England

2nd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 26 May 2016.

2nd Line Support Daily Rate Histogram in England

2nd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

2nd Line Support Hourly Rate Trend in England

2nd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 26 May 2016.

2nd Line Support Hourly Rate Histogram in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 26 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -31 142 £170 +6.25% 24
South East -19 83 £150 -11.76% 18
South West -27 44 £135 -1.81% 8
East of England +10 40 £153 -15.27% 6
West Midlands -8 29 £175 -12.50% 8
North East -41 21 £226 +81.00% 1
North West -45 21 £155 -4.61% 9
Yorkshire -21 19 £125 - 10
East Midlands -3 2 - - 5
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 26 May 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 2nd Line Support in the job title.

1 537 (73.16%) Windows
2 411 (55.99%) Active Directory
3 296 (40.33%) Windows 7
4 258 (35.15%) Microsoft
5 195 (26.57%) MS Office
6 173 (23.57%) Windows Server
7 150 (20.44%) ITIL
8 125 (17.03%) MS Excel
9 124 (16.89%) Citrix
10 100 (13.62%) MS Exchange
11 97 (13.22%) Windows Server 2008
12 86 (11.72%) Windows 8
13 85 (11.58%) VMware
14 81 (11.04%) Blackberry
15 78 (10.63%) Finance
15 78 (10.63%) Windows XP
16 75 (10.22%) Office 365
17 70 (9.54%) Cisco
18 67 (9.13%) SCCM
19 63 (8.58%) Windows Server 2012
20 61 (8.31%) TCP/IP
21 56 (7.63%) DNS
22 53 (7.22%) Microsoft Certification
22 53 (7.22%) Security Cleared
23 52 (7.08%) Windows Server 2003
24 50 (6.81%) WAN
25 48 (6.54%) SLA
26 46 (6.27%) DHCP
27 45 (6.13%) LAN
28 44 (5.99%) Firewall

2nd Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 100 (13.62%) MS Exchange
2 36 (4.90%) Blackberry Enterprise Server
3 35 (4.77%) IBM Notes
4 31 (4.22%) Exchange Server 2010
5 26 (3.54%) SharePoint
5 26 (3.54%) Skype for Business
6 16 (2.18%) Exchange Server 2007
7 15 (2.04%) Exchange Server 2003
8 9 (1.23%) Exchange Server 2013
9 7 (0.95%) SharePoint 2010
10 6 (0.82%) IBM Domino
11 5 (0.68%) IIS
11 5 (0.68%) WordPress
12 3 (0.41%) SharePoint Server
13 2 (0.27%) Apache
13 2 (0.27%) CMS
13 2 (0.27%) WebLogic
14 1 (0.14%) Joomla!
14 1 (0.14%) Live Communications Server
14 1 (0.14%) WebSphere
Applications
1 195 (26.57%) MS Office
2 125 (17.03%) MS Excel
3 9 (1.23%) MS PowerPoint
4 4 (0.54%) Acrobat
5 3 (0.41%) MS Visio
6 1 (0.14%) Adobe Creative Suite
6 1 (0.14%) AutoCAD
6 1 (0.14%) MS Project
6 1 (0.14%) Photoshop
Business Applications
1 9 (1.23%) Dynamics CRM
2 5 (0.68%) Eikon
2 5 (0.68%) Remedy ITSM
3 4 (0.54%) SAP Oil and Gas
4 1 (0.14%) Dynamics AX
4 1 (0.14%) Dynamics GP
4 1 (0.14%) Sage 50
Cloud Services
1 75 (10.22%) Office 365
2 12 (1.63%) OneDrive
3 7 (0.95%) Yammer
4 6 (0.82%) Microsoft Azure
5 4 (0.54%) Google Apps
6 3 (0.41%) Azure Active Directory
7 2 (0.27%) SaaS
8 1 (0.14%) Mimecast
Communications & Networking
1 61 (8.31%) TCP/IP
2 56 (7.63%) DNS
3 50 (6.81%) WAN
4 46 (6.27%) DHCP
5 45 (6.13%) LAN
6 44 (5.99%) Firewall
7 37 (5.04%) Internet
8 23 (3.13%) VPN
9 20 (2.72%) Wireless
10 18 (2.45%) Wi-Fi
11 16 (2.18%) VoIP
12 14 (1.91%) Intranet
12 14 (1.91%) Remote Desktop
13 12 (1.63%) Skype
14 11 (1.50%) IP Telephony
15 10 (1.36%) 3G
16 8 (1.09%) SAN
17 7 (0.95%) Extranet
18 6 (0.82%) Cisco ASA
18 6 (0.82%) Network Security
Database & Business Intelligence
1 25 (3.41%) SQL Server
2 3 (0.41%) Data Warehouse
2 3 (0.41%) SQL Server Reporting Services
3 2 (0.27%) SQL Server 2005
3 2 (0.27%) SQL Server 2012
4 1 (0.14%) BusinessObjects
4 1 (0.14%) Data Mining
4 1 (0.14%) DB2
4 1 (0.14%) EDRMS
4 1 (0.14%) MS Access
4 1 (0.14%) SQL Server 2008
Development Applications
1 2 (0.27%) Team Foundation Server
1 2 (0.27%) Visual Studio
2 1 (0.14%) Dreamweaver
2 1 (0.14%) JIRA
2 1 (0.14%) MSI
2 1 (0.14%) Oracle APEX
2 1 (0.14%) StarTeam
2 1 (0.14%) Subversion
General
1 78 (10.63%) Finance
2 27 (3.68%) Banking
3 26 (3.54%) Legal
3 26 (3.54%) Retail
4 20 (2.72%) Law
5 15 (2.04%) Telecoms
6 10 (1.36%) Manufacturing
6 10 (1.36%) Marketing
7 9 (1.23%) Financial Institution
8 8 (1.09%) Advertising
8 8 (1.09%) Investment Banking
9 7 (0.95%) Front Office
10 5 (0.68%) Retail Banking
11 4 (0.54%) Billing
11 4 (0.54%) Electronics
11 4 (0.54%) Publishing
12 3 (0.41%) Back Office
12 3 (0.41%) German Language
13 2 (0.27%) Local Government
14 1 (0.14%) French Language
Libraries, Frameworks & Software Standards
1 9 (1.23%) HTML
2 5 (0.68%) .NET
3 4 (0.54%) CSS
4 3 (0.41%) Web Services
5 2 (0.27%) ASP.NET
5 2 (0.27%) WCF
5 2 (0.27%) WPF
6 1 (0.14%) 802.1X
6 1 (0.14%) Classic ASP
6 1 (0.14%) COM
6 1 (0.14%) Middleware
6 1 (0.14%) ODBC
6 1 (0.14%) SailPoint
Miscellaneous
1 81 (11.04%) Blackberry
2 27 (3.68%) Smartphone
3 25 (3.41%) Driving Licence
4 19 (2.59%) Data Centre
5 18 (2.45%) iPhone
6 17 (2.32%) Video Conferencing
7 16 (2.18%) Analytical Skills
8 14 (1.91%) Fat Client
8 14 (1.91%) Thin Client
9 13 (1.77%) iPad
10 12 (1.63%) NHS
11 8 (1.09%) Management Information System
12 7 (0.95%) Computer Science
13 5 (0.68%) Client/Server
13 5 (0.68%) EPoS
13 5 (0.68%) Handset
14 4 (0.54%) BYOD
14 4 (0.54%) Digital Media
14 4 (0.54%) Life Science
14 4 (0.54%) Mobile App
Operating Systems
1 537 (73.16%) Windows
2 296 (40.33%) Windows 7
3 173 (23.57%) Windows Server
4 97 (13.22%) Windows Server 2008
5 86 (11.72%) Windows 8
6 78 (10.63%) Windows XP
7 63 (8.58%) Windows Server 2012
8 52 (7.08%) Windows Server 2003
9 43 (5.86%) Windows 10
10 25 (3.41%) Android
11 24 (3.27%) Linux
12 22 (3.00%) Mac OS X
13 17 (2.32%) Apple iOS
14 13 (1.77%) Unix
15 6 (0.82%) Windows 2000 Server
16 5 (0.68%) Mac OS
16 5 (0.68%) Windows 2000
16 5 (0.68%) Windows Vista
17 4 (0.54%) Red Hat Enterprise Linux
18 3 (0.41%) Data ONTAP
Processes & Methodologies
1 150 (20.44%) ITIL
2 36 (4.90%) Incident Management
2 36 (4.90%) Service Management
3 30 (4.09%) Problem Management
4 20 (2.72%) Change Management
5 19 (2.59%) ITIL V3
6 17 (2.32%) Migration
7 16 (2.18%) CRM
7 16 (2.18%) Root Cause Analysis
8 14 (1.91%) Service Delivery
9 13 (1.77%) Disaster Recovery
10 12 (1.63%) Software Delivery
11 10 (1.36%) Time Management
12 9 (1.23%) Coaching
12 9 (1.23%) Software Deployment
13 8 (1.09%) Information Security
13 8 (1.09%) Workflow
14 7 (0.95%) ERP
14 7 (0.95%) Project Management
15 6 (0.82%) Asset Management
Programming Languages
1 37 (5.04%) SQL
2 8 (1.09%) Java
2 8 (1.09%) JavaScript
2 8 (1.09%) PowerShell
3 5 (0.68%) C
3 5 (0.68%) PHP
3 5 (0.68%) PL/SQL
4 4 (0.54%) C#
5 3 (0.41%) Shell Script
6 2 (0.27%) VB.NET
7 1 (0.14%) Bash Shell
7 1 (0.14%) Perl
7 1 (0.14%) Ruby
7 1 (0.14%) T-SQL
7 1 (0.14%) VB
7 1 (0.14%) VBScript
Qualifications
1 53 (7.22%) Microsoft Certification
1 53 (7.22%) Security Cleared
2 40 (5.45%) SC Cleared
3 25 (3.41%) Cisco Certification
4 23 (3.13%) MCSE
5 22 (3.00%) CCNA
5 22 (3.00%) MCP
6 17 (2.32%) ITIL Certification
7 13 (1.77%) Degree
7 13 (1.77%) MCSA
8 10 (1.36%) DBS Check
9 9 (1.23%) BPSS Clearance
9 9 (1.23%) MCDST
10 8 (1.09%) DV Cleared
10 8 (1.09%) MCITP
11 7 (0.95%) CCNP
11 7 (0.95%) Citrix Certification
12 6 (0.82%) A+ Certification
13 5 (0.68%) CCA
13 5 (0.68%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 48 (6.54%) SLA
2 7 (0.95%) Disclosure Scotland
3 2 (0.27%) PCI DSS
3 2 (0.27%) Sarbanes-Oxley
System Software
1 411 (55.99%) Active Directory
2 43 (5.86%) VMware Infrastructure
3 32 (4.36%) XenApp
4 14 (1.91%) vSphere
5 13 (1.77%) Hyper-V
5 13 (1.77%) XenDesktop
6 11 (1.50%) Microsoft App-V
7 9 (1.23%) VMware ESX
8 8 (1.09%) Terminal Services
9 6 (0.82%) XenServer
10 5 (0.68%) VMware ESXi
10 5 (0.68%) VMware Workstation
11 1 (0.14%) BitLocker
11 1 (0.14%) Terminal Server
11 1 (0.14%) Xen
Systems Management
1 67 (9.13%) SCCM
2 11 (1.50%) Backup Exec
3 6 (0.82%) DameWare
4 5 (0.68%) Systems Management Server (SMS)
5 4 (0.54%) BMC Marimba
5 4 (0.54%) Tivoli
6 3 (0.41%) OpenView
6 3 (0.41%) OpenView Configuration Management
6 3 (0.41%) WSUS
7 2 (0.27%) HP SIM
7 2 (0.27%) Norton AntiVirus
7 2 (0.27%) OVSD
7 2 (0.27%) SCOM
7 2 (0.27%) Tivoli Storage Manager
8 1 (0.14%) Casper Suite
8 1 (0.14%) Cisco CUCM
8 1 (0.14%) FortiGate
8 1 (0.14%) Malwarebytes
8 1 (0.14%) Perfmon
8 1 (0.14%) SCOrch
Vendors
1 258 (35.15%) Microsoft
2 124 (16.89%) Citrix
3 85 (11.58%) VMware
4 70 (9.54%) Cisco
5 35 (4.77%) Lotus
6 34 (4.63%) HP
7 31 (4.22%) Apple
8 20 (2.72%) Avaya
8 20 (2.72%) Oracle
9 19 (2.59%) Remedy
10 16 (2.18%) LANDesk
11 15 (2.04%) Dell
11 15 (2.04%) Symantec
12 12 (1.63%) ThinPrint
13 9 (1.23%) Bloomberg
14 8 (1.09%) BMC
14 8 (1.09%) ServiceNow
15 7 (0.95%) Intel Security
15 7 (0.95%) Juniper
15 7 (0.95%) Reuters
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Rate: £9 - £12 per hour
Posted: Yesterday
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