The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 235 222 218
Rank change year-on-year
-13 -4
Contract jobs requiring a 2nd Line Support 450 472 387
As % of all contract IT jobs located in England 0.89% 0.94% 0.88%
As % of the Job Titles category 0.96% 1.02% 0.95%
Number of daily rates quoted 167 159 91
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£165 £150 £165
Average daily rate % change year-on-year
+10.00% -9.09%
90% offered a daily rate of more than £115 £110 £110
10% offered a daily rate of more than £245 £225 £250
UK excluding London average daily rate £150 £148 £140
% change year-on-year
+1.69% +5.35%
Number of hourly rates quoted 154 159 163
Average hourly rate £15.50 £16.00 £15.00
Average hourly rate % change year-on-year
-3.12% +6.66%
90% offered a hourly rate of more than £11.75 £12.00 £11.00
10% offered a hourly rate of more than £21.78 £22.00 £20.00
UK excluding London average hourly rate £14.50 £15.00 £14.50
% change year-on-year
-3.33% +3.44%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46657 46455 40584
As % of all contract IT jobs located in England 92.33% 92.38% 92.80%
Number of daily rates quoted 28786 28831 23826
Average daily rate £400 £396 £400
Average daily rate % change year-on-year
+1.01% -1.00%
90% offered a daily rate of more than £250 £235 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1833 1870 2077
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.50 £17.50 £17.50
% change year-on-year
-5.71% -

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

2nd Line Support Daily Rate Trend in England

2nd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 24 April 2015.

2nd Line Support Daily Rate Histogram in England

2nd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

2nd Line Support Hourly Rate Trend in England

2nd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 24 April 2015.

2nd Line Support Hourly Rate Histogram in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -14 138 £168 -1.47% 33
South East -27 79 £155 +16.98% 42
South West +28 60 £131 -16.00% 8
Yorkshire -1 41 £175 +16.66% 7
East of England +28 39 £113 -29.68% 22
West Midlands -14 37 £250 +11.11% 10
North West -37 31 £148 +22.91% 12
East Midlands -5 17 £120 -20.00% 5
North East +1 9 £125 -46.44% 1
South Coast - 1 £200 -
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 24 April 2015, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 680 (77.63%) Windows
2 475 (54.22%) Active Directory
3 353 (40.30%) Windows 7
4 330 (37.67%) Microsoft
5 260 (29.68%) MS Office
6 203 (23.17%) ITIL
7 200 (22.83%) Windows XP
8 187 (21.35%) MS Exchange
9 171 (19.52%) Windows Server 2008
10 159 (18.15%) Citrix
11 142 (16.21%) Windows Server 2003
12 133 (15.18%) VMware
13 125 (14.27%) MS Excel
14 92 (10.50%) SLA
14 92 (10.50%) Blackberry
15 91 (10.39%) Exchange Server 2010
16 81 (9.25%) LAN
16 81 (9.25%) Linux
17 77 (8.79%) WAN
18 75 (8.56%) Microsoft Certification
19 72 (8.22%) Finance
19 72 (8.22%) SCCM
20 71 (8.11%) HP
20 71 (8.11%) Cisco
21 67 (7.65%) Security Cleared
22 66 (7.53%) Windows Server 2012
23 64 (7.31%) Windows 8
24 63 (7.19%) DNS
25 59 (6.74%) TCP/IP
26 58 (6.62%) DHCP

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 24 April 2015, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 187 (21.35%) MS Exchange
2 91 (10.39%) Exchange Server 2010
3 43 (4.91%) SharePoint
4 41 (4.68%) Lync
5 33 (3.77%) Blackberry Enterprise Server
6 30 (3.42%) IBM Notes
7 25 (2.85%) Exchange Server 2007
8 15 (1.71%) Exchange Server 2003
9 13 (1.48%) IIS
10 11 (1.26%) Exchange Server 2013
11 5 (0.57%) SharePoint 2010
11 5 (0.57%) WorkSite
11 5 (0.57%) Office Communications Server
12 3 (0.34%) SharePoint 2013
13 2 (0.23%) Lotus Domino
13 2 (0.23%) CMS
13 2 (0.23%) MS Project Server
13 2 (0.23%) SharePoint Server
14 1 (0.11%) WebSphere
14 1 (0.11%) Apache
Applications
1 260 (29.68%) MS Office
2 125 (14.27%) MS Excel
3 16 (1.83%) MS Visio
4 6 (0.68%) MS PowerPoint
5 5 (0.57%) MS Project
6 3 (0.34%) Adobe Creative Suite
6 3 (0.34%) Acrobat
7 2 (0.23%) AutoCAD
7 2 (0.23%) Final Cut Pro
8 1 (0.11%) Spreadsheet
Business Applications
1 4 (0.46%) Eikon
2 2 (0.23%) Remedy ITSM
2 2 (0.23%) Dynamics CRM
3 1 (0.11%) Magento
3 1 (0.11%) Oracle General Ledger
3 1 (0.11%) IntelliMatch
3 1 (0.11%) HFM
3 1 (0.11%) Cognos TM1
3 1 (0.11%) Dynamics AX
3 1 (0.11%) Oracle Applications
Cloud Services
1 58 (6.62%) Office 365
2 3 (0.34%) Cloud Computing
3 2 (0.23%) Google Cloud Platform
4 1 (0.11%) Google Apps
4 1 (0.11%) Mimecast
Communications & Networking
1 81 (9.25%) LAN
2 77 (8.79%) WAN
3 63 (7.19%) DNS
4 59 (6.74%) TCP/IP
5 58 (6.62%) DHCP
6 48 (5.48%) Firewall
7 42 (4.79%) VoIP
8 35 (4.00%) VPN
9 27 (3.08%) SAN
10 18 (2.05%) Wireless
11 14 (1.60%) Wi-Fi
12 12 (1.37%) 3G
13 11 (1.26%) Broadband
14 9 (1.03%) LDAP
14 9 (1.03%) Internet
15 7 (0.80%) SSL
16 6 (0.68%) GPRS
16 6 (0.68%) GSM
16 6 (0.68%) UMTS
16 6 (0.68%) 2G
Database & Business Intelligence
1 31 (3.54%) SQL Server
2 9 (1.03%) SQL Server 2008
3 4 (0.46%) Oracle Database
4 3 (0.34%) Relational Database
4 3 (0.34%) IDOL
5 2 (0.23%) Oracle Reports
5 2 (0.23%) MySQL
5 2 (0.23%) Oracle Discoverer
5 2 (0.23%) RDBMS
5 2 (0.23%) PostgreSQL
5 2 (0.23%) SQL Server 2005
6 1 (0.11%) SQL Server 2012
6 1 (0.11%) SQL Server Integration Services
6 1 (0.11%) FileMaker
Development Applications
1 1 (0.11%) JIRA
1 1 (0.11%) MSI
General
1 72 (8.22%) Finance
2 33 (3.77%) Telecoms
3 31 (3.54%) Retail
4 27 (3.08%) Banking
4 27 (3.08%) Legal
5 12 (1.37%) Law
6 9 (1.03%) Retail Banking
6 9 (1.03%) Manufacturing
7 4 (0.46%) Pharmaceutical
7 4 (0.46%) Japanese Language
8 3 (0.34%) Marketing
9 2 (0.23%) Back Office
9 2 (0.23%) Publishing
9 2 (0.23%) Investment Banking
9 2 (0.23%) Multimedia
9 2 (0.23%) Local Government
10 1 (0.11%) Corporate Banking
10 1 (0.11%) Dutch Language
10 1 (0.11%) Italian Language
10 1 (0.11%) Financial Institution
Libraries, Frameworks & Software Standards
1 7 (0.80%) HTML
2 4 (0.46%) .NET
3 3 (0.34%) Application Packaging
4 2 (0.23%) ASP.NET
4 2 (0.23%) COM
4 2 (0.23%) JSP
4 2 (0.23%) XML
4 2 (0.23%) EDI
5 1 (0.11%) Corona SDK
5 1 (0.11%) FIX Protocol
5 1 (0.11%) Software Packaging
Miscellaneous
1 92 (10.50%) Blackberry
2 43 (4.91%) Analytical Skills
3 37 (4.22%) NHS
4 27 (3.08%) iPhone
5 20 (2.28%) iPad
6 14 (1.60%) PDA
7 13 (1.48%) Video Conferencing
8 12 (1.37%) Management Information System
9 9 (1.03%) Computer Science
10 7 (0.80%) Clustering
11 5 (0.57%) Mainframe
12 4 (0.46%) Smartcard
12 4 (0.46%) FMCG
12 4 (0.46%) Smartphone
12 4 (0.46%) Mobile Computing
13 3 (0.34%) Mathematics
13 3 (0.34%) Replication
13 3 (0.34%) EPoS
14 2 (0.23%) Handset
14 2 (0.23%) Statistics
Operating Systems
1 680 (77.63%) Windows
2 353 (40.30%) Windows 7
3 200 (22.83%) Windows XP
4 171 (19.52%) Windows Server 2008
5 142 (16.21%) Windows Server 2003
6 81 (9.25%) Linux
7 66 (7.53%) Windows Server 2012
8 64 (7.31%) Windows 8
9 39 (4.45%) UNIX
10 32 (3.65%) Android
11 31 (3.54%) Windows 2000 Server
12 23 (2.63%) Windows 2000
13 20 (2.28%) Ubuntu
14 18 (2.05%) CentOS
15 15 (1.71%) Windows Vista
15 15 (1.71%) Mac OS X
16 14 (1.60%) HPUX
17 12 (1.37%) Apple iOS
18 10 (1.14%) Red Hat Enterprise Linux
19 7 (0.80%) Windows NT
Processes & Methodologies
1 203 (23.17%) ITIL
2 40 (4.57%) Incident Management
3 37 (4.22%) Migration
4 26 (2.97%) Service Management
5 17 (1.94%) Service Delivery
6 16 (1.83%) Change Management
7 15 (1.71%) Project Management
7 15 (1.71%) Configuration Management
8 13 (1.48%) CRM
9 11 (1.26%) Problem Management
9 11 (1.26%) Workflow
10 10 (1.14%) Business Intelligence
10 10 (1.14%) Knowledge Management
10 10 (1.14%) Asset Management
10 10 (1.14%) Time Management
10 10 (1.14%) Continuous Improvement
11 9 (1.03%) E-Commerce
12 7 (0.80%) Release Management
12 7 (0.80%) Fault Management
12 7 (0.80%) Disaster Recovery
Programming Languages
1 58 (6.62%) SQL
2 13 (1.48%) Python
3 10 (1.14%) PowerShell
4 4 (0.46%) VBA
5 3 (0.34%) Bash Shell
5 3 (0.34%) Java
5 3 (0.34%) JavaScript
5 3 (0.34%) Perl
5 3 (0.34%) C
6 2 (0.23%) PHP
6 2 (0.23%) C++
7 1 (0.11%) C-shell
7 1 (0.11%) Korn
7 1 (0.11%) AWK
7 1 (0.11%) PL/SQL
7 1 (0.11%) C#
7 1 (0.11%) VBScript
Qualifications
1 75 (8.56%) Microsoft Certification
2 67 (7.65%) Security Cleared
3 48 (5.48%) SC Cleared
4 42 (4.79%) MCSE
5 40 (4.57%) MCP
6 30 (3.42%) Degree
7 28 (3.20%) Cisco Certification
8 26 (2.97%) CCNA
9 20 (2.28%) DV Cleared
9 20 (2.28%) ITIL Certification
10 13 (1.48%) MCSA
11 10 (1.14%) MCDST
12 8 (0.91%) MCITP
13 7 (0.80%) ITIL Foundation Certificate
13 7 (0.80%) A+ Certification
14 6 (0.68%) VMware Certified Professional (VCP)
15 5 (0.57%) CCNP
16 3 (0.34%) Citrix Certification
16 3 (0.34%) MCSD
17 2 (0.23%) Oracle Certification
Quality Assurance & Compliance
1 92 (10.50%) SLA
2 1 (0.11%) Data Quality
2 1 (0.11%) QA
System Software
1 475 (54.22%) Active Directory
2 45 (5.14%) VMware Infrastructure
3 30 (3.42%) XenApp
4 20 (2.28%) Terminal Services
5 16 (1.83%) Hyper-V
6 8 (0.91%) XenDesktop
7 7 (0.80%) vSphere
8 6 (0.68%) VMware ESX
9 5 (0.57%) VMware Server
10 4 (0.46%) VMware ESXi
10 4 (0.46%) XenServer
11 3 (0.34%) Forefront TMG
11 3 (0.34%) ISA Server
11 3 (0.34%) Firmware
11 3 (0.34%) Terminal Server
12 2 (0.23%) Microsoft App-V
13 1 (0.11%) KVM
13 1 (0.11%) BitLocker
13 1 (0.11%) Xen
13 1 (0.11%) Citrix Presentation Server
Systems Management
1 72 (8.22%) SCCM
2 14 (1.60%) Backup Exec
3 12 (1.37%) WSUS
4 7 (0.80%) SCOM
4 7 (0.80%) OpenView Configuration Management
5 6 (0.68%) DameWare
5 6 (0.68%) Norton AntiVirus
6 4 (0.46%) Systems Management Server (SMS)
7 3 (0.34%) AirWatch
7 3 (0.34%) BMC Marimba
7 3 (0.34%) HP Data Protector
8 2 (0.23%) Nagios
8 2 (0.23%) ARCserve
8 2 (0.23%) ServiceCenter
8 2 (0.23%) Symantec Endpoint Protection
8 2 (0.23%) Puppet
8 2 (0.23%) McAfee ePO
9 1 (0.11%) Hyperic
9 1 (0.11%) Casper Suite
9 1 (0.11%) NetBackup
Vendors
1 330 (37.67%) Microsoft
2 159 (18.15%) Citrix
3 133 (15.18%) VMware
4 71 (8.11%) HP
4 71 (8.11%) Cisco
5 44 (5.02%) Apple
6 35 (4.00%) Symantec
7 30 (3.42%) Lotus
8 26 (2.97%) Remedy
8 26 (2.97%) Dell
9 20 (2.28%) Red Hat
10 18 (2.05%) McAfee
10 18 (2.05%) Splunk
11 15 (1.71%) Oracle
11 15 (1.71%) Adobe
12 14 (1.60%) Avaya
13 12 (1.37%) Mitel
14 8 (0.91%) LANDesk
15 7 (0.80%) Wyse
15 7 (0.80%) Reuters
Coventry, West Midlands (County)
Opus Recruitment Solutions Ltd
Rate: £100 - £130 per day
Posted: Yesterday
Welwyn Garden City, Hertfordshire
Connectus
Rate: £250 - £300 per day
Posted: Yesterday
Greater Manchester
Opus Recruitment Solutions Ltd
Rate: £12 - £17 per hour
Posted: 2 days ago
West Bromwich, West Midlands (County)
Experis Ltd
Rate: £16.60 per annum
Posted: 2 days ago
City, London
Randstad Technologies
Rate: £20 - £23.26 per annum
Posted: 2 days ago
Woodford Green, Essex
Senitor Associates
Rate: £100 - £125 per day
Posted: 2 days ago
Chippenham, Wiltshire
Global Technology Solutions Ltd
Rate: £13.00 per hour
Posted: 2 days ago
Stevenage, Hertfordshire
Austin Fraser
Rate: £180 - £200 per day
Posted: 3 days ago
Peterborough, Cambridgeshire
The One Group
Rate: Market related
Posted: 3 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £21.55 per hour
Posted: 3 days ago
City, London
Lorien Resourcing
Posted: 4 days ago
London
Synergize Consulting
Rate: Unspecified
Posted: 4 days ago
Ipswich, Suffolk
Etech Partners
Rate: Excellent Rates on offer
Posted: 5 days ago
City, London
TEKsystems
Rate: £350 - £450 per day
Posted: 5 days ago
London
Marcus Donald People
Rate: £15 - £18 per hour
Posted: 5 days ago
Stevenage, Hertfordshire
Lorien Resourcing
Posted: 5 days ago
Wakefield, West Yorkshire
Vertical IT
Rate: £100 - £125 per day
Posted: 5 days ago
London
ninesharp
Rate: Market Rates
Posted: 5 days ago
Norwich, Norfolk
Cooper Lomaz Recruitment Ltd
Rate: £110 - 130 per day
Posted: 6 days ago
West London
Eaglecliff
Rate: c.£35,000 - £38,000 + Benefits
Posted: 6 days ago