The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Second Line Support
Rank 210 207 222
Rank change year-on-year
-3 +15
Contract jobs requiring a 2nd Line Support 523 479 421
As % of all contract IT jobs located in England 1.00% 1.01% 0.90%
As % of the Job Titles category 1.11% 1.08% 0.96%
Number of daily rates quoted 214 162 125
Average daily rate
Keep up to 90%
of your Daily Rate
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£170 £150 £160
Average daily rate % change year-on-year
+13.33% -6.25%
90% offered a daily rate of more than £110 £115 £105
10% offered a daily rate of more than £253 £250 £236
UK excluding London average daily rate £158 £150 £150
% change year-on-year
+5.00% -
Number of hourly rates quoted 161 159 154
Average hourly rate £14.50 £14.00 £14.00
Average hourly rate % change year-on-year
+3.57% -
90% offered a hourly rate of more than £12.00 £11.00 £11.44
10% offered a hourly rate of more than £20.00 £20.00 £20.00
UK excluding London average hourly rate £14.50 £13.87 £14.00
% change year-on-year
+4.54% -0.92%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47219 44152 43699
As % of all contract IT jobs located in England 90.53% 92.85% 93.12%
Number of daily rates quoted 30291 27295 25073
Average daily rate £400 £400 £395
Average daily rate % change year-on-year
- +1.26%
90% offered a daily rate of more than £225 £230 £230
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £370 £350 £350
% change year-on-year
+5.71% -
Number of hourly rates quoted 1929 1930 2332
Average hourly rate £16.00 £17.00 £18.50
Average hourly rate % change year-on-year
-5.88% -8.10%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £39.00 £38.50 £40.50
UK excluding London average hourly rate £16.00 £16.00 £17.50
% change year-on-year
- -8.57%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

2nd Line Support Daily Rate Trend in England

2nd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 21 November 2014.

2nd Line Support Daily Rate Histogram in England

2nd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

2nd Line Support Hourly Rate Trend in England

2nd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 21 November 2014.

2nd Line Support Hourly Rate Histogram in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London 0 200 £175 +9.37% 37
South East -2 106 £190 +26.66% 24
West Midlands +12 57 £155 -31.11% 7
South West -24 43 £155 +10.71% 9
Yorkshire +2 38 £225 +91.48% 11
East of England -30 31 £113 -38.35% 9
East Midlands +1 22 £201 +53.33% 6
North West -4 22 £115 -19.29% 18
North East -34 6 £138 - 1
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 21 November 2014, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 823 (78.53%) Windows
2 528 (50.38%) Active Directory
3 448 (42.75%) Windows 7
4 413 (39.41%) Microsoft
5 366 (34.92%) MS Office
6 312 (29.77%) Windows XP
7 209 (19.94%) ITIL
8 198 (18.89%) Windows Server 2008
9 197 (18.80%) MS Excel
10 190 (18.13%) MS Exchange
11 175 (16.70%) Citrix
12 153 (14.60%) Windows Server 2003
13 140 (13.36%) Blackberry
14 121 (11.55%) VMware
15 107 (10.21%) SLA
16 103 (9.83%) SCCM
17 94 (8.97%) Linux
18 93 (8.87%) Security Cleared
19 89 (8.49%) HP
20 86 (8.21%) Cisco
21 85 (8.11%) Finance
22 82 (7.82%) TCP/IP
22 82 (7.82%) Exchange Server 2010
23 79 (7.54%) LAN
24 77 (7.35%) DNS
25 75 (7.16%) Firewall
26 72 (6.87%) WAN
27 68 (6.49%) DHCP
28 63 (6.01%) SC Cleared
29 62 (5.92%) VMware Infrastructure

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 21 November 2014, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 190 (18.13%) MS Exchange
2 82 (7.82%) Exchange Server 2010
3 52 (4.96%) IBM Notes
4 47 (4.48%) SharePoint
5 46 (4.39%) Exchange Server 2007
6 44 (4.20%) Lync
7 39 (3.72%) Blackberry Enterprise Server
8 36 (3.44%) Exchange Server 2003
9 13 (1.24%) Lotus Domino
10 11 (1.05%) SharePoint 2013
11 10 (0.95%) IIS
12 9 (0.86%) Apache
13 5 (0.48%) WorkSite
13 5 (0.48%) Exchange Server 2013
14 4 (0.38%) Quickr
15 2 (0.19%) Office Communications Server
15 2 (0.19%) SharePoint 2010
15 2 (0.19%) CICS
16 1 (0.095%) WebLogic
16 1 (0.095%) Tomcat
Applications
1 366 (34.92%) MS Office
2 197 (18.80%) MS Excel
3 18 (1.72%) MS PowerPoint
4 12 (1.15%) MS Visio
5 6 (0.57%) Adobe Creative Suite
6 4 (0.38%) Photoshop
7 2 (0.19%) Acrobat
7 2 (0.19%) InDesign
8 1 (0.095%) AutoCAD
8 1 (0.095%) MS Project
8 1 (0.095%) Spreadsheet
8 1 (0.095%) Final Cut Pro
Business Applications
1 4 (0.38%) Dynamics CRM
2 2 (0.19%) Cerner Millennium
3 1 (0.095%) Oracle General Ledger
3 1 (0.095%) Markit EDM
3 1 (0.095%) Eikon
3 1 (0.095%) Oracle Payables
3 1 (0.095%) Oracle Receivables
3 1 (0.095%) Dynamics AX
3 1 (0.095%) Dynamics GP
3 1 (0.095%) Remedy ITSM
3 1 (0.095%) Agresso
3 1 (0.095%) Oracle EBS
Cloud Services
1 43 (4.10%) Office 365
2 4 (0.38%) Amazon AWS
2 4 (0.38%) SaaS
3 1 (0.095%) Google Apps
3 1 (0.095%) IaaS
Communications & Networking
1 82 (7.82%) TCP/IP
2 79 (7.54%) LAN
3 77 (7.35%) DNS
4 75 (7.16%) Firewall
5 72 (6.87%) WAN
6 68 (6.49%) DHCP
7 59 (5.63%) VPN
8 47 (4.48%) VoIP
9 44 (4.20%) Internet
10 36 (3.44%) Wireless
11 20 (1.91%) Broadband
12 18 (1.72%) SAN
13 14 (1.34%) 3G
14 13 (1.24%) Wi-Fi
15 11 (1.05%) ADSL
16 8 (0.76%) VLAN
17 7 (0.67%) Cisco IOS
18 6 (0.57%) WLAN
19 5 (0.48%) NetScreen
19 5 (0.48%) BIG-IP
Database & Business Intelligence
1 44 (4.20%) SQL Server
2 17 (1.62%) SQL Server 2008
3 9 (0.86%) MySQL
4 5 (0.48%) PostgreSQL
4 5 (0.48%) SQL Server 2005
5 3 (0.29%) Oracle Database
6 2 (0.19%) Relational Database
6 2 (0.19%) SQL Server 2000
7 1 (0.095%) EDRMS
7 1 (0.095%) EDMS
7 1 (0.095%) Crystal Reports
7 1 (0.095%) MS Access
7 1 (0.095%) RDBMS
7 1 (0.095%) Big Data
7 1 (0.095%) SQL Server 2012
Development Applications
1 5 (0.48%) JIRA
2 3 (0.29%) Team Foundation Server
3 1 (0.095%) Trac
3 1 (0.095%) Oracle Forms
3 1 (0.095%) MSI
3 1 (0.095%) Subversion
General
1 85 (8.11%) Finance
2 19 (1.81%) Telecoms
3 18 (1.72%) Retail
4 16 (1.53%) Banking
5 14 (1.34%) Law
5 14 (1.34%) Legal
6 7 (0.67%) Financial Institution
7 4 (0.38%) Back Office
7 4 (0.38%) Marketing
7 4 (0.38%) Italian Language
8 3 (0.29%) Advertising
8 3 (0.29%) Military
8 3 (0.29%) Investment Banking
9 2 (0.19%) General Ledger
9 2 (0.19%) Retail Banking
9 2 (0.19%) Manufacturing
9 2 (0.19%) Dutch Language
9 2 (0.19%) French Language
10 1 (0.095%) Spanish Language
10 1 (0.095%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 8 (0.76%) HTML
2 6 (0.57%) CSS
3 3 (0.29%) Web Services
3 3 (0.29%) XML
3 3 (0.29%) Application Packaging
4 2 (0.19%) J2EE
4 2 (0.19%) Spring
5 1 (0.095%) COM
5 1 (0.095%) Android SDK
5 1 (0.095%) Corona SDK
5 1 (0.095%) ODBC
5 1 (0.095%) ActiveX
5 1 (0.095%) WAP
5 1 (0.095%) X-Windows
Miscellaneous
1 140 (13.36%) Blackberry
2 48 (4.58%) Analytical Skills
3 28 (2.67%) NHS
4 25 (2.39%) Video Conferencing
5 22 (2.10%) iPad
6 20 (1.91%) iPhone
7 13 (1.24%) Management Information System
8 12 (1.15%) Client/Server
9 11 (1.05%) Hedge funds
10 10 (0.95%) Smartphone
11 8 (0.76%) Fat Client
11 8 (0.76%) Thin Client
12 7 (0.67%) PDA
13 4 (0.38%) GIS
13 4 (0.38%) FMCG
13 4 (0.38%) Interactive TV
14 3 (0.29%) Handset
15 2 (0.19%) Clustering
15 2 (0.19%) Equities
15 2 (0.19%) Foreign Exchange (FX)
Operating Systems
1 823 (78.53%) Windows
2 448 (42.75%) Windows 7
3 312 (29.77%) Windows XP
4 198 (18.89%) Windows Server 2008
5 153 (14.60%) Windows Server 2003
6 94 (8.97%) Linux
7 55 (5.25%) Windows 8
8 41 (3.91%) UNIX
9 38 (3.63%) Windows Server 2012
10 33 (3.15%) Windows 2000
11 30 (2.86%) Mac OS X
12 26 (2.48%) Windows Vista
13 23 (2.19%) Android
14 20 (1.91%) CentOS
15 18 (1.72%) Ubuntu
16 17 (1.62%) Mac OS
17 16 (1.53%) Apple iOS
18 12 (1.15%) Red Hat Enterprise Linux
19 10 (0.95%) Windows 2000 Server
20 8 (0.76%) Windows NT
Processes & Methodologies
1 209 (19.94%) ITIL
2 60 (5.73%) Incident Management
3 41 (3.91%) Migration
4 38 (3.63%) Service Management
5 19 (1.81%) Service Delivery
6 17 (1.62%) Asset Management
6 17 (1.62%) Problem Management
7 16 (1.53%) Configuration Management
8 15 (1.43%) Change Management
9 14 (1.34%) Time Management
9 14 (1.34%) Software Deployment
10 13 (1.24%) Security Management
11 12 (1.15%) Workflow
12 10 (0.95%) Network Management
13 9 (0.86%) Project Management
13 9 (0.86%) CRM
14 8 (0.76%) Disaster Recovery
14 8 (0.76%) Change Control
15 7 (0.67%) Kalman Filter
16 6 (0.57%) Line Management
Programming Languages
1 51 (4.87%) SQL
2 18 (1.72%) C
3 14 (1.34%) Python
4 8 (0.76%) PowerShell
4 8 (0.76%) Java
5 7 (0.67%) Perl
6 5 (0.48%) PHP
7 4 (0.38%) JavaScript
8 3 (0.29%) C++
9 2 (0.19%) PL/SQL
10 1 (0.095%) VB
10 1 (0.095%) VBA
10 1 (0.095%) C#
10 1 (0.095%) Shell Script
Qualifications
1 93 (8.87%) Security Cleared
2 63 (6.01%) SC Cleared
3 56 (5.34%) Microsoft Certification
4 50 (4.77%) MCP
5 27 (2.58%) MCSE
6 22 (2.10%) DV Cleared
7 15 (1.43%) Cisco Certification
8 11 (1.05%) MCSA
9 9 (0.86%) ITIL Certification
10 8 (0.76%) ITIL Foundation Certificate
11 5 (0.48%) MCITP
11 5 (0.48%) Degree
11 5 (0.48%) A+ Certification
11 5 (0.48%) CCNA
12 4 (0.38%) MCDST
13 3 (0.29%) MOS
13 3 (0.29%) CCNP
13 3 (0.29%) CNA
13 3 (0.29%) CNE
13 3 (0.29%) Novell Certification
Quality Assurance & Compliance
1 107 (10.21%) SLA
2 3 (0.29%) ISO/IEC 27001
2 3 (0.29%) QA
2 3 (0.29%) PCI DSS
3 2 (0.19%) Sarbanes-Oxley
4 1 (0.095%) COBIT
4 1 (0.095%) Data Quality
4 1 (0.095%) ISO/IEC 20000
System Software
1 528 (50.38%) Active Directory
2 62 (5.92%) VMware Infrastructure
3 29 (2.77%) XenApp
4 18 (1.72%) Terminal Services
5 11 (1.05%) Hyper-V
6 6 (0.57%) vSphere
6 6 (0.57%) VMware ESX
7 5 (0.48%) Citrix Presentation Server
7 5 (0.48%) VMware ESXi
8 4 (0.38%) XenServer
9 3 (0.29%) VMware Server
9 3 (0.29%) Microsoft App-V
9 3 (0.29%) ISA Server
10 2 (0.19%) MetaFrame
10 2 (0.19%) VMware Workstation
10 2 (0.19%) Forefront TMG
11 1 (0.095%) XenDesktop
11 1 (0.095%) Microsoft Virtual Server
11 1 (0.095%) Terminal Server
Systems Management
1 103 (9.83%) SCCM
2 21 (2.00%) Backup Exec
3 15 (1.43%) Symantec Enterprise Vault
4 14 (1.34%) WSUS
5 11 (1.05%) OpenView Configuration Management
6 10 (0.95%) Nagios
7 7 (0.67%) Norton AntiVirus
8 6 (0.57%) SCOM
9 5 (0.48%) Zenoss
9 5 (0.48%) Systems Management Server (SMS)
10 4 (0.38%) Puppet
11 3 (0.29%) McAfee ePO
11 3 (0.29%) NetBackup
12 2 (0.19%) Casper Suite
13 1 (0.095%) Symantec Endpoint Protection
13 1 (0.095%) Opsview
13 1 (0.095%) HP SIM
13 1 (0.095%) Cisco CUCM
13 1 (0.095%) Unicenter
13 1 (0.095%) Sysprep
Vendors
1 413 (39.41%) Microsoft
2 175 (16.70%) Citrix
3 121 (11.55%) VMware
4 89 (8.49%) HP
5 86 (8.21%) Cisco
6 55 (5.25%) Lotus
7 50 (4.77%) Symantec
8 32 (3.05%) Apple
9 31 (2.96%) Remedy
10 26 (2.48%) McAfee
11 24 (2.29%) Altiris
12 23 (2.19%) Red Hat
13 22 (2.10%) Dell
14 21 (2.00%) Bloomberg
15 20 (1.91%) Avaya
16 19 (1.81%) Splunk
17 17 (1.62%) Oracle
18 15 (1.43%) AppSense
19 13 (1.24%) Adobe
19 13 (1.24%) Murex
London
Computer Futures
Rate: competitive
Posted: Yesterday
Birmingham, West Midlands (County)
Senitor Associates
Rate: £10 - £16 per hour
Posted: 2 days ago
Manchester, Lancashire
Global Technology Solutions Ltd
Rate: £25000 - £28500 per annum + PRO RATA
Posted: 2 days ago
Bristol, Avon
Robert Half
Posted: 2 days ago
City, London
Salt
Rate: £200 - £260 per day + Benefits
Posted: 2 days ago
Camberley, Surrey
Connectus
Rate: £12.5 - £15.5 per hour
Posted: 2 days ago
City, London
Marcus Donald People
Rate: £12 to £15 per hour
Posted: 2 days ago
Northampton, Northamptonshire
Roc Search
Posted: 3 days ago
London
Roc Search
Posted: 3 days ago
Exeter
Opus Recruitment Solutions Ltd
Rate: £9 - £12 per hour
Posted: 4 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £139 per day
Posted: 4 days ago
South East London
Venturi
Rate: £20 per hour
Posted: 5 days ago
London
Computer People
Rate: £225.00 - £275.00 per day
Posted: 5 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Rate: Market Rate
Posted: 5 days ago
Blyth, Northumberland
Allied Worldwide
Rate: Unspecified
Posted: 5 days ago
Uxbridge
Hays IT - Uk Posting account
Rate: £30.00 - £45.00 per annum
Posted: 9 days ago
Kingston Upon Hull
Interquest - Korus Group - Brighton
Rate: £10 - £17 per hour
Posted: 10 days ago
North London
Computer Futures
Rate: competitive
Posted: 11 days ago
Ipswich
Hays IT - Uk Posting account
Rate: £90.00 - £125.00 per annum
Posted: 12 days ago
Milton Keynes
Hays IT - Uk Posting account
Rate: £200.00 per day
Posted: 15 days ago