The statistics below represent IT contracts advertised across the England region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 30 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Aug 2016
Same period 2015 Same period 2014
Second Line Support
Rank 324 233 210
Rank change year-on-year
-91 -23
Contract jobs requiring a 2nd Line Support 342 534 549
As % of all contract IT jobs located in England 0.68% 1.02% 1.09%
As % of the Job Titles category 0.72% 1.08% 1.15%
Number of daily rates quoted 189 231 242
Median daily rate £163 £175 £160
Median daily rate % change year-on-year
-7.14% +9.37%
90% offered a daily rate of more than £108 £110 £120
10% offered a daily rate of more than £241 £250 £240
UK excluding London median daily rate £150 £168 £160
% change year-on-year
-10.44% +4.68%
Number of hourly rates quoted 67 176 157
Median hourly rate £15.00 £15.50 £15.00
Median hourly rate % change year-on-year
-3.22% +3.33%
90% offered a hourly rate of more than £11.15 £11.69 £10.50
10% offered a hourly rate of more than £25.49 £21.55 £21.00
UK excluding London median hourly rate £15.00 £15.50 £14.00
% change year-on-year
-3.22% +10.71%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47525 49547 47656
As % of all contract IT jobs located in England 94.69% 95.00% 94.66%
Number of daily rates quoted 31298 32087 29344
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £261 £250 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1474 1872 1909
Median hourly rate £17.17 £17.06 £16.72
Median hourly rate % change year-on-year
+0.61% +2.03%
90% offered a hourly rate of more than £11.00 £11.00 £10.90
10% offered a hourly rate of more than £45.00 £42.00 £38.00
UK excluding London median hourly rate £16.50 £17.00 £16.72
% change year-on-year
-2.94% +1.67%

2nd Line Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

2nd Line Support Daily Rate Trend in England

2nd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 30 August 2016.

2nd Line Support Daily Rate Histogram in England

2nd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

2nd Line Support Hourly Rate Trend in England

2nd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 30 August 2016.

2nd Line Support Hourly Rate Histogram in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 30 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -62 122 £165 -5.71% 24
South East -37 56 £170 -2.85% 22
South West +16 46 £150 +15.38% 4
Yorkshire -6 28 £175 +9.37% 5
East of England -6 28 £148 -15.71% 8
West Midlands -35 25 £125 -16.80% 8
North West -29 21 £160 -20.00% 7
North East -26 9 £218 +11.53% 1
East Midlands -20 7 £151 +37.50% 5
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 30 August 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 2nd Line Support in the job title.

1 529 (70.53%) Windows
2 395 (52.67%) Active Directory
3 283 (37.73%) Windows 7
4 268 (35.73%) Microsoft
5 200 (26.67%) MS Office
6 179 (23.87%) Windows Server
7 149 (19.87%) MS Excel
8 148 (19.73%) ITIL
9 113 (15.07%) Citrix
10 110 (14.67%) Windows Server 2008
11 101 (13.47%) MS Exchange
12 95 (12.67%) Office 365
13 94 (12.53%) Windows 8
14 92 (12.27%) VMware
15 79 (10.53%) SCCM
16 72 (9.60%) Windows 10
17 71 (9.47%) Windows Server 2012
18 70 (9.33%) Windows XP
19 66 (8.80%) Blackberry
20 62 (8.27%) SLA
21 61 (8.13%) Cisco
22 58 (7.73%) Windows Server 2003
22 58 (7.73%) TCP/IP
22 58 (7.73%) Security Cleared
23 50 (6.67%) Incident Management
23 50 (6.67%) DNS
24 48 (6.40%) DHCP
25 46 (6.13%) WAN
25 46 (6.13%) HP
25 46 (6.13%) Finance

2nd Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 101 (13.47%) MS Exchange
2 36 (4.80%) IBM Notes
3 32 (4.27%) Exchange Server 2010
4 30 (4.00%) SharePoint
5 28 (3.73%) Skype for Business
6 26 (3.47%) Exchange Server 2007
7 20 (2.67%) Blackberry Enterprise Server
8 19 (2.53%) Exchange Server 2003
9 14 (1.87%) Exchange Server 2013
10 7 (0.93%) IIS
11 5 (0.67%) SharePoint 2010
12 4 (0.53%) Exchange Server 2000
12 4 (0.53%) IBM Domino
13 3 (0.40%) Apache
13 3 (0.40%) WordPress
14 2 (0.27%) CMS
14 2 (0.27%) SharePoint 2013
14 2 (0.27%) SharePoint Server
15 1 (0.13%) Joomla!
15 1 (0.13%) Live Communications Server
Applications
1 200 (26.67%) MS Office
2 149 (19.87%) MS Excel
3 6 (0.80%) Acrobat
4 5 (0.67%) MS PowerPoint
5 3 (0.40%) MS Visio
6 2 (0.27%) Adobe Illustrator
6 2 (0.27%) InDesign
6 2 (0.27%) SOLIDWORKS
7 1 (0.13%) Adobe Creative Suite
7 1 (0.13%) AutoCAD
7 1 (0.13%) MS Project
7 1 (0.13%) Photoshop
7 1 (0.13%) Spreadsheet
Business Applications
1 14 (1.87%) Dynamics CRM
2 5 (0.67%) RMDS
3 4 (0.53%) Eikon
3 4 (0.53%) Remedy ITSM
4 2 (0.27%) SAP Oil and Gas
5 1 (0.13%) Dynamics AX
5 1 (0.13%) Dynamics GP
5 1 (0.13%) Sage 50
Cloud Services
1 95 (12.67%) Office 365
2 13 (1.73%) Microsoft Azure
2 13 (1.73%) OneDrive
2 13 (1.73%) Yammer
3 7 (0.93%) Azure Active Directory
4 2 (0.27%) Google Apps
4 2 (0.27%) Google Drive
5 1 (0.13%) Adobe Creative Cloud
5 1 (0.13%) Mimecast
5 1 (0.13%) SaaS
Communications & Networking
1 58 (7.73%) TCP/IP
2 50 (6.67%) DNS
3 48 (6.40%) DHCP
4 46 (6.13%) WAN
5 42 (5.60%) LAN
6 38 (5.07%) Firewall
7 30 (4.00%) Internet
8 28 (3.73%) VPN
9 23 (3.07%) Wi-Fi
10 22 (2.93%) Wireless
11 20 (2.67%) VoIP
12 17 (2.27%) Skype
13 14 (1.87%) 3G
13 14 (1.87%) SAN
14 13 (1.73%) Remote Desktop
15 12 (1.60%) Intranet
16 11 (1.47%) Network Security
17 9 (1.20%) IP Telephony
18 7 (0.93%) Cisco IOS
18 7 (0.93%) VLAN
Database & Business Intelligence
1 35 (4.67%) SQL Server
2 6 (0.80%) SQL Server 2012
3 3 (0.40%) QlikView
3 3 (0.40%) SAP BI
4 2 (0.27%) EDRMS
4 2 (0.27%) SQL Server 2008
5 1 (0.13%) BusinessObjects
5 1 (0.13%) MS Access
5 1 (0.13%) Oracle Database
5 1 (0.13%) SQL Server 2014
Development Applications
1 2 (0.27%) JIRA
2 1 (0.13%) ClearCase
2 1 (0.13%) ClearQuest
2 1 (0.13%) Dreamweaver
2 1 (0.13%) MSI
2 1 (0.13%) StarTeam
General
1 46 (6.13%) Finance
2 34 (4.53%) Retail
3 17 (2.27%) Telecoms
4 16 (2.13%) Banking
5 15 (2.00%) Legal
6 12 (1.60%) Manufacturing
7 9 (1.20%) German Language
7 9 (1.20%) Law
8 8 (1.07%) Front Office
9 7 (0.93%) Marketing
10 6 (0.80%) Advertising
10 6 (0.80%) Automotive
11 5 (0.67%) Billing
12 4 (0.53%) Retail Banking
13 3 (0.40%) Back Office
13 3 (0.40%) Investment Banking
13 3 (0.40%) Local Government
14 2 (0.27%) Electronics
14 2 (0.27%) Financial Institution
14 2 (0.27%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 7 (0.93%) HTML
2 5 (0.67%) FIX Protocol
2 5 (0.67%) Rendezvous
3 4 (0.53%) CSS
4 2 (0.27%) .NET
4 2 (0.27%) COM
4 2 (0.27%) Web Services
5 1 (0.13%) ADO
5 1 (0.13%) Apache Flex
5 1 (0.13%) Classic ASP
5 1 (0.13%) CSS3
5 1 (0.13%) J2EE
5 1 (0.13%) JSP
5 1 (0.13%) Middleware
5 1 (0.13%) ODBC
5 1 (0.13%) XML
Miscellaneous
1 66 (8.80%) Blackberry
2 33 (4.40%) Smartphone
3 29 (3.87%) Driving Licence
4 27 (3.60%) Analytical Skills
5 17 (2.27%) Fat Client
5 17 (2.27%) Thin Client
6 15 (2.00%) iPad
6 15 (2.00%) NHS
7 14 (1.87%) Video Conferencing
8 13 (1.73%) iPhone
9 11 (1.47%) Data Centre
10 9 (1.20%) Management Information System
11 8 (1.07%) Computer Science
12 6 (0.80%) Digital Media
12 6 (0.80%) Life Science
13 5 (0.67%) FlexPod
13 5 (0.67%) Foreign Exchange (FX)
14 4 (0.53%) EPoS
14 4 (0.53%) SCADA
14 4 (0.53%) Statistics
Operating Systems
1 529 (70.53%) Windows
2 283 (37.73%) Windows 7
3 179 (23.87%) Windows Server
4 110 (14.67%) Windows Server 2008
5 94 (12.53%) Windows 8
6 72 (9.60%) Windows 10
7 71 (9.47%) Windows Server 2012
8 70 (9.33%) Windows XP
9 58 (7.73%) Windows Server 2003
10 33 (4.40%) Mac OS X
11 28 (3.73%) Linux
12 21 (2.80%) Android
13 18 (2.40%) Apple iOS
14 15 (2.00%) Unix
15 11 (1.47%) Mac OS
16 8 (1.07%) CentOS
16 8 (1.07%) Windows Vista
17 7 (0.93%) Red Hat Enterprise Linux
18 6 (0.80%) Ubuntu
18 6 (0.80%) Windows 2000
Processes & Methodologies
1 148 (19.73%) ITIL
2 50 (6.67%) Incident Management
3 44 (5.87%) Service Management
4 32 (4.27%) Problem Management
5 31 (4.13%) Migration
6 25 (3.33%) CRM
7 22 (2.93%) Root Cause Analysis
8 15 (2.00%) Change Management
9 14 (1.87%) ITIL V3
9 14 (1.87%) Service Delivery
9 14 (1.87%) Software Delivery
10 10 (1.33%) ERP
10 10 (1.33%) Time Management
11 9 (1.20%) Disaster Recovery
11 9 (1.20%) Fault Analysis
11 9 (1.20%) ITSM
12 8 (1.07%) Coaching
13 7 (0.93%) Data Protection
13 7 (0.93%) Escalation Management
13 7 (0.93%) Mobile Device Management
Programming Languages
1 40 (5.33%) SQL
2 10 (1.33%) C
2 10 (1.33%) Java
3 8 (1.07%) JavaScript
3 8 (1.07%) PHP
4 6 (0.80%) PowerShell
5 5 (0.67%) Python
6 3 (0.40%) Shell Script
7 2 (0.27%) VB
8 1 (0.13%) C#
8 1 (0.13%) PL/SQL
8 1 (0.13%) VB6
8 1 (0.13%) VBScript
Qualifications
1 58 (7.73%) Security Cleared
2 39 (5.20%) SC Cleared
3 38 (5.07%) Microsoft Certification
4 24 (3.20%) MCP
5 20 (2.67%) Degree
6 17 (2.27%) ITIL Certification
6 17 (2.27%) MCSE
7 16 (2.13%) Cisco Certification
7 16 (2.13%) DBS Check
8 15 (2.00%) BPSS Clearance
9 13 (1.73%) CCNA
10 9 (1.20%) MCSA
11 7 (0.93%) A+ Certification
11 7 (0.93%) MCDST
12 6 (0.80%) DV Cleared
12 6 (0.80%) ITIL Foundation Certificate
12 6 (0.80%) MOS
13 5 (0.67%) CCNP
14 3 (0.40%) MCITP
15 2 (0.27%) CTC Cleared
Quality Assurance & Compliance
1 62 (8.27%) SLA
2 10 (1.33%) Disclosure Scotland
3 3 (0.40%) HL7
3 3 (0.40%) PCI DSS
System Software
1 395 (52.67%) Active Directory
2 42 (5.60%) VMware Infrastructure
3 38 (5.07%) XenApp
4 27 (3.60%) Hyper-V
5 16 (2.13%) vSphere
6 14 (1.87%) XenDesktop
7 11 (1.47%) Microsoft App-V
8 7 (0.93%) VMware ESXi
9 6 (0.80%) Terminal Services
9 6 (0.80%) Virtual Desktop
9 6 (0.80%) XenServer
10 4 (0.53%) Virtual Machines
11 2 (0.27%) Virtual Servers
11 2 (0.27%) VMware ESX
12 1 (0.13%) BitLocker
12 1 (0.13%) Citrix Presentation Server
12 1 (0.13%) KVM
12 1 (0.13%) Terminal Server
12 1 (0.13%) VMware Server
Systems Management
1 79 (10.53%) SCCM
2 9 (1.20%) Backup Exec
3 7 (0.93%) Systems Management Server (SMS)
4 6 (0.80%) DameWare
4 6 (0.80%) WSUS
5 4 (0.53%) BMC Marimba
5 4 (0.53%) Norton AntiVirus
5 4 (0.53%) OpenView Configuration Management
6 3 (0.40%) McAfee ePO
6 3 (0.40%) Microsoft Clustering
6 3 (0.40%) SCOM
6 3 (0.40%) Tivoli
6 3 (0.40%) Tivoli Storage Manager
7 2 (0.27%) AirWatch
7 2 (0.27%) BladeLogic
7 2 (0.27%) Casper Suite
7 2 (0.27%) HP SIM
7 2 (0.27%) OpenView
7 2 (0.27%) SCOrch
7 2 (0.27%) Symantec Endpoint Protection
Vendors
1 268 (35.73%) Microsoft
2 113 (15.07%) Citrix
3 92 (12.27%) VMware
4 61 (8.13%) Cisco
5 46 (6.13%) HP
6 36 (4.80%) Lotus
7 32 (4.27%) Apple
8 23 (3.07%) LANDesk
9 21 (2.80%) Dell
10 19 (2.53%) Oracle
11 18 (2.40%) Avaya
12 17 (2.27%) Remedy
13 13 (1.73%) Symantec
13 13 (1.73%) ThinPrint
14 11 (1.47%) Google
15 10 (1.33%) Adobe
15 10 (1.33%) ServiceNow
16 9 (1.20%) AppSense
16 9 (1.20%) Reuters
17 8 (1.07%) Red Hat
Birmingham, West Midlands (County)
Capita Resourcing - IT Resourcing
Rate: £120 - £180 per day
Posted: 4 days ago
London
Capita Resourcing - IT Resourcing
Rate: £100 - £150 per day
Posted: 5 days ago
Liverpool, Merseyside
Oscar
Rate: £15 per hour
Posted: 3 days ago
Chelmsford
Streamline Connections Ltd
Rate: £180 - £210 per day
Posted: 5 days ago
London
Maclean Moore Consulting
Rate: £300 per day
Posted: 6 days ago
Fareham
Spectrum IT
Posted: 15 days ago