The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 222 206 262
Rank change year-on-year
-16 +56
Contract jobs requiring a 2nd Line Support 488 376 381
As % of all contract IT jobs located in England 0.95% 0.87% 0.68%
As % of the Job Titles category 1.03% 0.94% 0.74%
Number of daily rates quoted 160 87 100
Average daily rate £150 £160 £160
Average daily rate % change year-on-year
-6.25% -
90% offered a daily rate of more than £110 £110 £100
10% offered a daily rate of more than £225 £250 £275
UK excluding London average daily rate £150 £150 £135
% change year-on-year
- +11.11%
Number of hourly rates quoted 165 163 135
Average hourly rate £16.00 £15.00 £15.00
Average hourly rate % change year-on-year
+6.66% -
90% offered a hourly rate of more than £12.00 £11.00 £11.44
10% offered a hourly rate of more than £22.00 £20.00 £21.00
UK excluding London average hourly rate £15.00 £14.50 £14.50
% change year-on-year
+3.44% -
Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47408 39975 51632
As % of all contract IT jobs located in England 92.36% 92.77% 92.70%
Number of daily rates quoted 29341 23493 29070
Average daily rate £396 £400 £400
Average daily rate % change year-on-year
-1.00% -
90% offered a daily rate of more than £230 £240 £240
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 1940 2055 2466
Average hourly rate £17.50 £18.00 £19.50
Average hourly rate % change year-on-year
-2.77% -7.69%
90% offered a hourly rate of more than £11.00 £11.00 £11.50
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%
2nd Line Support
UK

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the England region.

2nd Line Support Daily Rate Trend in England

2nd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 18 April 2014.

2nd Line Support Daily Rate Histogram in England

2nd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the England region.

2nd Line Support Hourly Rate Trend in England

2nd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the England region over the 3 months to 18 April 2014.

2nd Line Support Hourly Rate Histogram in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
London +26 164 £170 -2.85% 40
South East +12 112 £133 -24.28% 29
North West +4 51 £120 +2.12% 12
West Midlands -4 39 £225 +66.66% 8
East of England -20 35 £160 +18.51% 10
South West -24 35 £150 +4.34% 9
East Midlands -5 25 £168 +52.27% 6
Yorkshire -27 25 £150 +25.00% 9
North East -26 4 £233 - 1
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 18 April 2014, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 725 (77.96%) Windows
2 474 (50.97%) Active Directory
3 418 (44.95%) Windows 7
4 385 (41.40%) Microsoft
5 359 (38.60%) MS Office
6 329 (35.38%) Windows XP
7 215 (23.12%) MS Excel
8 211 (22.69%) ITIL
9 192 (20.65%) MS Exchange
10 179 (19.25%) Blackberry
11 176 (18.92%) Windows Server 2008
12 174 (18.71%) Citrix
13 133 (14.30%) Windows Server 2003
14 102 (10.97%) VMware
15 98 (10.54%) Security Cleared
16 94 (10.11%) Microsoft Certification
17 84 (9.03%) Cisco
18 83 (8.92%) SLA
19 82 (8.82%) Exchange Server 2010
20 78 (8.39%) HP
21 75 (8.06%) Finance
21 75 (8.06%) SC Cleared
22 71 (7.63%) VPN
23 70 (7.53%) TCP/IP
23 70 (7.53%) SCCM
24 61 (6.56%) Incident Management
24 61 (6.56%) VMware Infrastructure
25 59 (6.34%) MCSE
25 59 (6.34%) MCP
26 58 (6.24%) Blackberry Enterprise Server

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 18 April 2014, IT contractor jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 192 (20.65%) MS Exchange
2 82 (8.82%) Exchange Server 2010
3 58 (6.24%) Blackberry Enterprise Server
4 54 (5.81%) IBM Notes
5 52 (5.59%) Exchange Server 2003
6 33 (3.55%) SharePoint
7 30 (3.23%) Exchange Server 2007
8 6 (0.65%) Lync
9 5 (0.54%) IIS
9 5 (0.54%) SharePoint 2010
10 3 (0.32%) Lotus Domino
10 3 (0.32%) CMS
11 2 (0.22%) WorkSite
11 2 (0.22%) Live Communications Server
11 2 (0.22%) Exchange Server 2013
12 1 (0.11%) Exchange Server 2000
Applications
1 359 (38.60%) MS Office
2 215 (23.12%) MS Excel
3 19 (2.04%) MS PowerPoint
4 14 (1.51%) MS Visio
5 13 (1.40%) MS Project
6 9 (0.97%) Acrobat
7 2 (0.22%) InDesign
7 2 (0.22%) Photoshop
8 1 (0.11%) Spreadsheet
Business Applications
1 6 (0.65%) Remedy ITSM
1 6 (0.65%) Eikon
2 4 (0.43%) Dynamics CRM
2 4 (0.43%) Dynamics AX
3 3 (0.32%) Oracle ERP
3 3 (0.32%) Dynamics NAV
4 2 (0.22%) assyst
4 2 (0.22%) SAP EBP
4 2 (0.22%) SAP ERP
4 2 (0.22%) Line 500
4 2 (0.22%) SAP SRM
4 2 (0.22%) SAP CRM
5 1 (0.11%) Dynamics GP
5 1 (0.11%) Cerner Millennium
Cloud Services
1 18 (1.94%) Office 365
2 5 (0.54%) Google Apps
3 4 (0.43%) Cloud Computing
4 3 (0.32%) SaaS
Communications & Networking
1 71 (7.63%) VPN
2 70 (7.53%) TCP/IP
3 57 (6.13%) DNS
4 52 (5.59%) LAN
5 45 (4.84%) DHCP
6 38 (4.09%) WAN
7 36 (3.87%) Firewall
8 34 (3.66%) Wireless
9 31 (3.33%) Internet
10 23 (2.47%) VoIP
11 21 (2.26%) SAN
12 15 (1.61%) VLAN
13 8 (0.86%) Intranet
14 7 (0.75%) Ethernet
14 7 (0.75%) IP Telephony
15 6 (0.65%) 3G
16 5 (0.54%) SMS
16 5 (0.54%) Broadband
16 5 (0.54%) Nortel Meridian
17 4 (0.43%) NetScaler
Database & Business Intelligence
1 20 (2.15%) SQL Server
2 8 (0.86%) SQL Server 2008
3 7 (0.75%) Oracle ODI
4 6 (0.65%) Oracle Reports
5 4 (0.43%) SQL Server 2005
6 3 (0.32%) SQL Server 2012
7 2 (0.22%) SAP BW
7 2 (0.22%) MS Access
8 1 (0.11%) DTS
8 1 (0.11%) Crystal Reports
8 1 (0.11%) SQL Server 2000
8 1 (0.11%) BusinessObjects
Development Applications
1 7 (0.75%) Team Foundation Server
2 4 (0.43%) MSI
3 2 (0.22%) LSMW
3 2 (0.22%) InstallShield
4 1 (0.11%) Ant
4 1 (0.11%) Visual Studio
4 1 (0.11%) Rational DOORS
4 1 (0.11%) Apache Continuum
4 1 (0.11%) JIRA
General
1 75 (8.06%) Finance
2 34 (3.66%) Retail
3 33 (3.55%) Banking
4 29 (3.12%) Law
5 26 (2.80%) Legal
6 20 (2.15%) Telecoms
7 14 (1.51%) Manufacturing
8 12 (1.29%) Back Office
9 10 (1.08%) Financial Institution
10 6 (0.65%) Dutch Language
10 6 (0.65%) Advertising
10 6 (0.65%) Front Office
11 5 (0.54%) Electronics
12 4 (0.43%) Investment Banking
12 4 (0.43%) Publishing
13 2 (0.22%) Local Government
13 2 (0.22%) Games
14 1 (0.11%) Pharmaceutical
14 1 (0.11%) Automotive
14 1 (0.11%) Military
Libraries, Frameworks & Software Standards
1 6 (0.65%) MSMQ
2 3 (0.32%) XML
2 3 (0.32%) J2EE
2 3 (0.32%) HTML
2 3 (0.32%) OLE
2 3 (0.32%) Software Packaging
3 2 (0.22%) .NET
4 1 (0.11%) Application Packaging
Miscellaneous
1 179 (19.25%) Blackberry
2 27 (2.90%) iPhone
3 25 (2.69%) NHS
3 25 (2.69%) iPad
4 21 (2.26%) Video Conferencing
5 13 (1.40%) Thin Client
5 13 (1.40%) Fat Client
6 10 (1.08%) Management Information System
7 9 (0.97%) EPoS
7 9 (0.97%) Smartphone
8 7 (0.75%) Handset
9 6 (0.65%) Client/Server
10 5 (0.54%) Clustering
11 4 (0.43%) Mathematics
12 3 (0.32%) CLARiiON
12 3 (0.32%) IVR
12 3 (0.32%) Symmetrix DMX
12 3 (0.32%) PDA
13 2 (0.22%) Celerra
13 2 (0.22%) CMDB
Operating Systems
1 725 (77.96%) Windows
2 418 (44.95%) Windows 7
3 329 (35.38%) Windows XP
4 176 (18.92%) Windows Server 2008
5 133 (14.30%) Windows Server 2003
6 46 (4.95%) Windows 8
7 37 (3.98%) Windows Vista
8 31 (3.33%) Windows 2000
9 30 (3.23%) Windows Server 2012
10 28 (3.01%) Linux
11 23 (2.47%) UNIX
12 15 (1.61%) Mac OS X
13 10 (1.08%) Apple iOS
14 9 (0.97%) Android
15 8 (0.86%) Windows 2000 Server
15 8 (0.86%) Red Hat Enterprise Linux
16 6 (0.65%) NetWare
17 5 (0.54%) HPUX
17 5 (0.54%) Windows NT
18 4 (0.43%) Windows Mobile
Processes & Methodologies
1 211 (22.69%) ITIL
2 61 (6.56%) Incident Management
3 49 (5.27%) Service Management
4 29 (3.12%) Change Management
5 24 (2.58%) Migration
5 24 (2.58%) Configuration Management
6 23 (2.47%) Project Management
7 19 (2.04%) Asset Management
8 16 (1.72%) Problem Management
8 16 (1.72%) Software Deployment
8 16 (1.72%) CRM
9 14 (1.51%) ITSM
10 13 (1.40%) Software Distribution
10 13 (1.40%) ITIL V3
10 13 (1.40%) Time Management
11 12 (1.29%) Document Management
11 12 (1.29%) Service Delivery
11 12 (1.29%) ERP
12 10 (1.08%) Root Cause Analysis
12 10 (1.08%) DRM
Programming Languages
1 35 (3.76%) SQL
2 10 (1.08%) C
3 6 (0.65%) Java
4 3 (0.32%) Perl
4 3 (0.32%) C#
4 3 (0.32%) VBScript
4 3 (0.32%) Bourne shell
4 3 (0.32%) Korn
5 2 (0.22%) PowerShell
5 2 (0.22%) VB
5 2 (0.22%) Python
6 1 (0.11%) VC++
6 1 (0.11%) PHP
6 1 (0.11%) AWK
6 1 (0.11%) C-shell
Qualifications
1 98 (10.54%) Security Cleared
2 94 (10.11%) Microsoft Certification
3 75 (8.06%) SC Cleared
4 59 (6.34%) MCSE
4 59 (6.34%) MCP
5 28 (3.01%) MCSA
5 28 (3.01%) Degree
6 26 (2.80%) ITIL Certification
7 23 (2.47%) A+ Certification
8 21 (2.26%) MCITP
9 19 (2.04%) MCDST
10 18 (1.94%) DV Cleared
11 17 (1.83%) MCTS
12 12 (1.29%) Cisco Certification
13 11 (1.18%) CCNA
14 5 (0.54%) Network+ Certification
14 5 (0.54%) MOS
15 2 (0.22%) BC Cleared
15 2 (0.22%) Check Point Certification
16 1 (0.11%) HNC
Quality Assurance & Compliance
1 83 (8.92%) SLA
2 4 (0.43%) QA
3 2 (0.22%) ISO/IEC 27001
System Software
1 474 (50.97%) Active Directory
2 61 (6.56%) VMware Infrastructure
3 24 (2.58%) Hyper-V
4 20 (2.15%) XenApp
5 11 (1.18%) vSphere
6 10 (1.08%) Microsoft App-V
7 8 (0.86%) VMware ESX
8 6 (0.65%) VMware ESXi
8 6 (0.65%) XenDesktop
9 4 (0.43%) VMware Server
9 4 (0.43%) Terminal Services
10 3 (0.32%) MetaFrame
11 2 (0.22%) Citrix Presentation Server
11 2 (0.22%) XenServer
11 2 (0.22%) VMware Workstation
11 2 (0.22%) Terminal Server
11 2 (0.22%) NFS
12 1 (0.11%) ISA Server
12 1 (0.11%) ProxySG
Systems Management
1 70 (7.53%) SCCM
2 24 (2.58%) Backup Exec
3 13 (1.40%) Norton AntiVirus
4 7 (0.75%) OpenView Configuration Management
5 6 (0.65%) MIMEsweeper
5 6 (0.65%) Systems Management Server (SMS)
6 5 (0.54%) NetBackup
7 4 (0.43%) ServiceCenter
7 4 (0.43%) McAfee ePO
7 4 (0.43%) DameWare
8 3 (0.32%) HP SIM
8 3 (0.32%) WSUS
9 2 (0.22%) HP NNM
9 2 (0.22%) SCOM
9 2 (0.22%) FortiGate
9 2 (0.22%) HP Data Protector
9 2 (0.22%) Unicenter
9 2 (0.22%) ARCserve
10 1 (0.11%) Netcool
10 1 (0.11%) OpenView
Vendors
1 385 (41.40%) Microsoft
2 174 (18.71%) Citrix
3 102 (10.97%) VMware
4 84 (9.03%) Cisco
5 78 (8.39%) HP
6 55 (5.91%) Lotus
7 39 (4.19%) Apple
8 29 (3.12%) Dell
9 23 (2.47%) Remedy
9 23 (2.47%) Symantec
10 21 (2.26%) McAfee
11 18 (1.94%) Oracle
11 18 (1.94%) Avaya
12 14 (1.51%) Bloomberg
13 13 (1.40%) Adobe
14 11 (1.18%) BMC
14 11 (1.18%) Reuters
15 10 (1.08%) Sophos
15 10 (1.08%) Compaq
16 9 (0.97%) Nortel
City, London
Capita Resourcing - IT Resourcing
Rate: £200 - £250 per day
Posted: 3 days ago
London
Marcus Donald People
Rate: £120 to £150 per day
Posted: 4 days ago
Nottingham, Nottinghamshire
Access Computer Consulting Plc
Posted: 4 days ago
Nottingham
Progressive Recruitment
Posted: 4 days ago
Bristol, Avon
Randstad Technologies
Rate: £16 - £18 per day
Posted: 4 days ago
London
Marcus Donald People
Rate: £130 to £150 per day
Posted: 5 days ago
Crawley
Hays IT - Uk Posting account
Rate: £15.00 - £16.00 per hour
Posted: 5 days ago
City of London
Argyll Scott
Rate: £150 - £170 per day
Posted: 5 days ago
Oxfordshire
Hays IT - Uk Posting account
Rate: £18.00 - £19.00 per hour
Posted: 5 days ago
Bury St. Edmunds, Suffolk
Cooper Lomaz Recruitment Ltd
Rate: £150 - 175 per day
Posted: 5 days ago
City, London
Senitor Associates
Rate: £120 - £150 per day
Posted: 6 days ago
City, London
Senitor Associates
Rate: £90 - £110 per day
Posted: 6 days ago
Oxfordshire
Roc Search
Posted: 6 days ago
London
Connectus
Rate: £180 per day
Posted: 6 days ago
Berkshire
Roc Search
Posted: 6 days ago
Guildford, Surrey
Austin Fraser
Rate: £180 - £200 per day
Posted: 6 days ago
Northwich, Cheshire
Senitor Associates
Rate: £12 - £15 per hour
Posted: 6 days ago
Stoke on Trent
Hays IT - Uk Posting account
Rate: £12.00 - £14.00 per hour
Posted: 9 days ago
London
Real Staffing
Rate: £200 - £250 per day
Posted: 9 days ago
Bath
Computer Futures
Rate: £150 - £250 per day
Posted: 10 days ago