Customer-Centricity Contracts in the East of England

Customer-Centric
England > East of England

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 103 125 136
Rank change year-on-year +22 +11 -33
Contract jobs citing Customer-Centricity 10 5 14
As % of all contract jobs advertised in the East of England 0.53% 0.24% 0.54%
As % of the Processes & Methodologies category 0.61% 0.28% 0.62%
Number of daily rates quoted 6 3 7
10th Percentile £227 £253 £185
25th Percentile £294 £331 £243
Median daily rate (50th Percentile) £345 £475 £450
Median % change year-on-year -27.37% +5.56% +28.57%
75th Percentile £360 £491 £525
90th Percentile £365 £493 £580
England median daily rate £456 £505 £550
% change year-on-year -9.65% -8.18% -

All Process and Methodology Skills
East of England

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 1,633 1,810 2,265
As % of all contract IT jobs advertised in the East of England 86.13% 87.14% 88.06%
Number of daily rates quoted 706 1,068 1,270
10th Percentile £207 £200 £185
25th Percentile £336 £313 £345
Median daily rate (50th Percentile) £470 £475 £475
Median % change year-on-year -1.05% - +11.76%
75th Percentile £575 £600 £550
90th Percentile £675 £700 £650
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +9.69%
Number of hourly rates quoted 599 344 388
10th Percentile £14.16 £13.41 £12.50
25th Percentile £15.39 £14.25 £13.25
Median hourly rate £39.55 £23.31 £15.50
Median % change year-on-year +69.67% +50.39% -11.93%
75th Percentile £62.50 £65.00 £39.51
90th Percentile £75.25 £70.00 £58.75
England median hourly rate £35.50 £37.50 £24.35
% change year-on-year -5.33% +54.00% +1.46%

Customer-Centricity
Job Vacancy Trend in the East of England

Job postings citing Customer-Centricity as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Customer-Centricity in the East of England

Customer-Centricity
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing Customer-Centricity in the East of England.

Daily rate trend for Customer-Centricity in the East of England

Customer-Centricity
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing Customer-Centricity in the East of England over the 6 months to 27 April 2024.

Daily rate histogram for Customer-Centricity in the East of England

Customer-Centricity
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing Customer-Centricity in the East of England.

Hourly rate trend for Customer-Centricity in the East of England

Customer-Centricity
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the East of England region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire - 7 £345 - 6
Bedfordshire 0 3 - - 3
Customer-Centricity
England

Customer-Centricity
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (30.00%) Microsoft Project
2 1 (10.00%) Adobe After Effects
2 1 (10.00%) Adobe Illustrator
2 1 (10.00%) Adobe XD
Cloud Services
1 1 (10.00%) Figma
General
1 9 (90.00%) Social Skills
2 3 (30.00%) Organisational Skills
2 3 (30.00%) Presentation Skills
3 1 (10.00%) Retail
Job Titles
1 6 (60.00%) Analyst
1 6 (60.00%) Support Analyst
1 6 (60.00%) Technical Analyst
1 6 (60.00%) Technical Support
1 6 (60.00%) Technical Support Analyst
2 3 (30.00%) Administrator
2 3 (30.00%) Project Administrator
3 1 (10.00%) Designer
3 1 (10.00%) Digital Designer
Miscellaneous
1 1 (10.00%) Motion Graphics
1 1 (10.00%) Social Media
Processes & Methodologies
1 6 (60.00%) Customer Service
1 6 (60.00%) ITIL
1 6 (60.00%) Service Management
2 4 (40.00%) Knowledge Management
2 4 (40.00%) Line Management
3 3 (30.00%) PRINCE2
3 3 (30.00%) Project Management
4 1 (10.00%) SEO
4 1 (10.00%) Social Commerce
Qualifications
1 6 (60.00%) SC Cleared
1 6 (60.00%) Security Cleared
2 4 (40.00%) Cisco Certification
3 2 (20.00%) BPSS Clearance
3 2 (20.00%) CCENT
Quality Assurance & Compliance
1 6 (60.00%) ISO/IEC 27001
2 3 (30.00%) PMO
Vendors
1 6 (60.00%) Cisco
2 3 (30.00%) Microsoft
3 1 (10.00%) Adobe