The first table below looks at the demand for the 2nd Line Support Technician role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Technician in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Second Line Support Technician
Rank 540 531 544
Rank change year-on-year
-9 +13
Contract jobs requiring a 2nd Line Support Technician 30 11 16
As % of all contract IT jobs located in England 0.061% 0.024% 0.030%
As % of the Job Titles category 0.066% 0.026% 0.033%
Number of daily rates quoted 5 3 3
Average daily rate
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£173 £155 £110
Average daily rate % change year-on-year
+11.29% +40.90%
90% offered a daily rate of more than £169 £155 £78
10% offered a daily rate of more than £228 £155 £174
UK excluding London average daily rate £173 - £190
Number of hourly rates quoted 14 3 9
Average hourly rate £14.25 £16.00 £14.00
Average hourly rate % change year-on-year
-10.93% +14.28%
90% offered a hourly rate of more than £10.50 £15.20 £11.50
10% offered a hourly rate of more than £16.00 £115.20 £16.14
UK excluding London average hourly rate £14.25 £16.00 £13.71
% change year-on-year
-10.93% +16.70%
Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45677 43067 48985
As % of all contract IT jobs located in England 92.52% 92.59% 92.57%
Number of daily rates quoted 28255 25820 27968
Average daily rate £400 £400 £395
Average daily rate % change year-on-year
- +1.26%
90% offered a daily rate of more than £228 £238 £240
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £348
% change year-on-year
- +0.71%
Number of hourly rates quoted 1840 1987 2538
Average hourly rate £16.50 £18.00 £20.00
Average hourly rate % change year-on-year
-8.33% -10.00%
90% offered a hourly rate of more than £10.50 £11.24 £11.50
10% offered a hourly rate of more than £37.80 £41.00 £40.50
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
2nd Line Support Technician
UK

2nd Line Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in England

2nd Line Support Technician
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Technician across the England region.

2nd Line Support Technician Daily Rate Trend in England

2nd Line Support Technician
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Technician across the England region.

2nd Line Support Technician Hourly Rate Trend in England

2nd Line Support Technician
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Technician within the England region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East 0 12 £175 - 2
North West +3 5 - - 1
London +2 2 - - 1
East of England -24 2 - - 2
Yorkshire - 2 £170 -
2nd Line Support Technician
UK

2nd Line Support Technician
Top 30 Related IT Skills in England

For the 6 months to 25 July 2014, IT contractor jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Technician in their job title.

1 31 (62.00%) Windows
2 28 (56.00%) Active Directory
3 19 (38.00%) MS Office
4 17 (34.00%) Windows XP
5 16 (32.00%) Microsoft
6 15 (30.00%) Citrix
7 11 (22.00%) MS Exchange
7 11 (22.00%) ITIL
8 10 (20.00%) Windows Server 2003
8 10 (20.00%) Windows 7
9 8 (16.00%) Windows Server 2008
10 7 (14.00%) VMware
11 6 (12.00%) Service Delivery
11 6 (12.00%) TCP/IP
12 5 (10.00%) SLA
12 5 (10.00%) MS Excel
12 5 (10.00%) WAN
12 5 (10.00%) DHCP
13 4 (8.00%) SQL
13 4 (8.00%) Windows 2000
13 4 (8.00%) Python
14 3 (6.00%) IBM Notes
14 3 (6.00%) ADSL
14 3 (6.00%) Oracle
14 3 (6.00%) DNS
14 3 (6.00%) Lotus
14 3 (6.00%) NHS
14 3 (6.00%) McAfee
14 3 (6.00%) Blackberry
14 3 (6.00%) Incident Management

2nd Line Support Technician
Top Related IT Skills in England by Category

For the 6 months to 25 July 2014, IT contractor jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (22.00%) MS Exchange
2 3 (6.00%) IBM Notes
3 2 (4.00%) Blackberry Enterprise Server
3 2 (4.00%) Exchange Server 2003
4 1 (2.00%) SharePoint 2010
4 1 (2.00%) Exchange Server 2010
4 1 (2.00%) SharePoint
Applications
1 19 (38.00%) MS Office
2 5 (10.00%) MS Excel
Cloud Services
1 2 (4.00%) Office 365
Communications & Networking
1 6 (12.00%) TCP/IP
2 5 (10.00%) WAN
2 5 (10.00%) DHCP
3 3 (6.00%) ADSL
3 3 (6.00%) DNS
4 2 (4.00%) Intranet
4 2 (4.00%) LAN
5 1 (2.00%) SMS
5 1 (2.00%) VoIP
5 1 (2.00%) VPN
5 1 (2.00%) NAS
5 1 (2.00%) PABX
5 1 (2.00%) SAN
Database & Business Intelligence
1 2 (4.00%) Oracle Reports
1 2 (4.00%) Oracle ODI
2 1 (2.00%) Oracle Database
2 1 (2.00%) SQL Server
Development Applications
1 2 (4.00%) Team Foundation Server
General
1 2 (4.00%) Games
1 2 (4.00%) Retail
2 1 (2.00%) Telecoms
2 1 (2.00%) Finance
Libraries, Frameworks & Software Standards
1 2 (4.00%) MSMQ
Miscellaneous
1 3 (6.00%) NHS
1 3 (6.00%) Blackberry
2 2 (4.00%) Thin Client
2 2 (4.00%) Fat Client
3 1 (2.00%) Management Information System
Operating Systems
1 31 (62.00%) Windows
2 17 (34.00%) Windows XP
3 10 (20.00%) Windows Server 2003
3 10 (20.00%) Windows 7
4 8 (16.00%) Windows Server 2008
5 4 (8.00%) Windows 2000
6 3 (6.00%) Windows Vista
7 2 (4.00%) Mac OS X
7 2 (4.00%) Linux
8 1 (2.00%) Ubuntu
8 1 (2.00%) Windows 2000 Server
8 1 (2.00%) CentOS
8 1 (2.00%) Windows Server 2012
Processes & Methodologies
1 11 (22.00%) ITIL
2 6 (12.00%) Service Delivery
3 3 (6.00%) Incident Management
4 2 (4.00%) Game Development
4 2 (4.00%) Software Deployment
4 2 (4.00%) Service Management
4 2 (4.00%) Workflow
5 1 (2.00%) Migration
5 1 (2.00%) Business Continuity
5 1 (2.00%) Information Security
5 1 (2.00%) Information Security Management
5 1 (2.00%) Security Management
5 1 (2.00%) Software Distribution
5 1 (2.00%) ITIL V3
5 1 (2.00%) Change Control
5 1 (2.00%) ISMS
5 1 (2.00%) Network Management
Programming Languages
1 4 (8.00%) SQL
1 4 (8.00%) Python
2 2 (4.00%) VBScript
Qualifications
1 3 (6.00%) Security Cleared
2 2 (4.00%) DV Cleared
2 2 (4.00%) ITIL Certification
3 1 (2.00%) SC Cleared
Quality Assurance & Compliance
1 5 (10.00%) SLA
2 1 (2.00%) ISO/IEC 27001
2 1 (2.00%) QA
System Software
1 28 (56.00%) Active Directory
2 2 (4.00%) VMware Workstation
2 2 (4.00%) Citrix Presentation Server
2 2 (4.00%) VMware Infrastructure
3 1 (2.00%) Hyper-V
3 1 (2.00%) VMware Server
3 1 (2.00%) Terminal Services
3 1 (2.00%) VMware ESX
Systems Management
1 2 (4.00%) OpenView Configuration Management
1 2 (4.00%) SCCM
2 1 (2.00%) Norton AntiVirus
2 1 (2.00%) Backup Exec
Vendors
1 16 (32.00%) Microsoft
2 15 (30.00%) Citrix
3 7 (14.00%) VMware
4 3 (6.00%) Oracle
4 3 (6.00%) McAfee
4 3 (6.00%) Lotus
5 2 (4.00%) HP
5 2 (4.00%) Splunk
6 1 (2.00%) Becrypt
6 1 (2.00%) Dell
6 1 (2.00%) Symantec
Southampton, Hampshire
HAYS INFORMATION TECHNOLOGY
Rate: £140.00 - £170.00 per day
Posted: Yesterday