The table below looks at the statistics for the 2nd Line Support Technician role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Technician in their job title over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Second Line Support Technician
Rank 617 583 569
Rank change year-on-year
-34 -14
Contract jobs requiring a 2nd Line Support Technician 10 15 25
As % of all contract IT jobs located in England 0.020% 0.030% 0.050%
As % of the Job Titles category 0.021% 0.031% 0.053%
Number of daily rates quoted 6 4 7
Average daily rate £173 £170 £175
Average daily rate % change year-on-year
+1.47% -2.85%
90% offered a daily rate of more than £133 £125 £135
10% offered a daily rate of more than £203 £205 £182
UK excluding London average daily rate £168 £103 £175
% change year-on-year
+63.41% -41.42%
Number of hourly rates quoted 2 9 9
Average hourly rate £14.25 £12.45 £15.75
Average hourly rate % change year-on-year
+14.50% -20.98%
90% offered a hourly rate of more than £13.25 £12.00 £10.50
10% offered a hourly rate of more than £15.25 £13.00 £16.70
UK excluding London average hourly rate £14.25 £12.47 £15.50
% change year-on-year
+14.25% -19.53%
2nd Line Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
48697 48044 46983
As % of all contract IT jobs located in England 95.04% 94.77% 94.43%
Number of daily rates quoted 32114 29627 29164
Average daily rate £425 £400 £400
Average daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £600 £575 £555
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1383 1932 1948
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.10 £42.50 £42.50
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

2nd Line Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in England

2nd Line Support Technician
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Technician across the England region.

2nd Line Support Technician Daily Rate Trend in England

2nd Line Support Technician
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Technician across the England region.

2nd Line Support Technician Hourly Rate Trend in England

2nd Line Support Technician
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Technician within the England region over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -6 4 £173 +1.47% 5
South West - 3 £110 -
Yorkshire +1 1 - - 1
North West -7 1 £225 - 1
West Midlands - 1 - - 1
2nd Line Support Technician
UK

2nd Line Support Technician
Top 30 Related IT Skills in England

For the 6 months to 30 April 2016, IT contractor jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Technician in their job title.

1 15 (60.00%) Active Directory
2 14 (56.00%) Microsoft
2 14 (56.00%) Windows
3 8 (32.00%) Cisco
4 7 (28.00%) Apple
4 7 (28.00%) CCNA
4 7 (28.00%) Cisco Certification
4 7 (28.00%) VMware
4 7 (28.00%) Windows 7
5 6 (24.00%) Microsoft Certification
6 5 (20.00%) ITIL
6 5 (20.00%) MS Excel
6 5 (20.00%) Office 365
7 4 (16.00%) Time Management
7 4 (16.00%) VMware Infrastructure
7 4 (16.00%) Windows 10
7 4 (16.00%) MS Office
7 4 (16.00%) MS Exchange
7 4 (16.00%) Citrix
7 4 (16.00%) HP
7 4 (16.00%) Finance
8 3 (12.00%) Retail
8 3 (12.00%) EMC
8 3 (12.00%) CCA
8 3 (12.00%) Citrix Certification
8 3 (12.00%) NetApp
8 3 (12.00%) Blackberry
8 3 (12.00%) LAN
8 3 (12.00%) VoIP
8 3 (12.00%) WAN

2nd Line Support Technician
Top Related IT Skills in England by Category

For the 6 months to 30 April 2016, IT contractor jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (16.00%) MS Exchange
Applications
1 5 (20.00%) MS Excel
2 4 (16.00%) MS Office
Cloud Services
1 5 (20.00%) Office 365
2 1 (4.00%) Google Apps
Communications & Networking
1 3 (12.00%) LAN
1 3 (12.00%) Remote Desktop
1 3 (12.00%) VoIP
1 3 (12.00%) WAN
2 2 (8.00%) VLAN
2 2 (8.00%) Wireless
3 1 (4.00%) DHCP
3 1 (4.00%) DNS
3 1 (4.00%) Firewall
3 1 (4.00%) Internet
3 1 (4.00%) Intranet
3 1 (4.00%) iSCSI
3 1 (4.00%) NAS
3 1 (4.00%) SAN
General
1 4 (16.00%) Finance
2 3 (12.00%) Retail
3 2 (8.00%) Banking
4 1 (4.00%) Legal
4 1 (4.00%) Telecoms
Miscellaneous
1 3 (12.00%) Analytical Skills
1 3 (12.00%) Blackberry
1 3 (12.00%) Driving Licence
2 1 (4.00%) Client/Server
2 1 (4.00%) Data Centre
2 1 (4.00%) VLE
Operating Systems
1 14 (56.00%) Windows
2 7 (28.00%) Windows 7
3 4 (16.00%) Windows 10
4 3 (12.00%) Windows 8
4 3 (12.00%) Windows Server
4 3 (12.00%) Windows Server 2008
4 3 (12.00%) Windows Server 2012
5 2 (8.00%) Windows XP
6 1 (4.00%) Mac OS
6 1 (4.00%) Windows Server 2003
Processes & Methodologies
1 5 (20.00%) ITIL
2 4 (16.00%) Time Management
3 3 (12.00%) Ticket Management
4 1 (4.00%) Agile Software Development
4 1 (4.00%) CRM
4 1 (4.00%) Incident Management
4 1 (4.00%) ITIL V3
4 1 (4.00%) Kalman Filter
4 1 (4.00%) Migration
4 1 (4.00%) Network Architecture
4 1 (4.00%) Performance Monitoring
4 1 (4.00%) Release Management
4 1 (4.00%) Root Cause Analysis
4 1 (4.00%) Service Management
Qualifications
1 7 (28.00%) CCNA
1 7 (28.00%) Cisco Certification
2 6 (24.00%) Microsoft Certification
3 3 (12.00%) ACMT
3 3 (12.00%) CCA
3 3 (12.00%) Citrix Certification
3 3 (12.00%) MCP
3 3 (12.00%) MCSA
3 3 (12.00%) MCSE
4 2 (8.00%) ITIL Foundation Certificate
5 1 (4.00%) DBS Check
5 1 (4.00%) Security Cleared
System Software
1 15 (60.00%) Active Directory
2 4 (16.00%) VMware Infrastructure
3 2 (8.00%) VMware Workstation
4 1 (4.00%) VMware ESX
4 1 (4.00%) XenDesktop
4 1 (4.00%) XenServer
Vendors
1 14 (56.00%) Microsoft
2 8 (32.00%) Cisco
3 7 (28.00%) Apple
3 7 (28.00%) VMware
4 4 (16.00%) Citrix
4 4 (16.00%) HP
5 3 (12.00%) EMC
5 3 (12.00%) NetApp
6 1 (4.00%) Altiris
6 1 (4.00%) Google
6 1 (4.00%) IBM
6 1 (4.00%) Nimble Storage
6 1 (4.00%) ProCurve
6 1 (4.00%) Siebel
6 1 (4.00%) Symantec