The table below looks at the statistics for the 2nd Line Support Technician role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Technician in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Second Line Support Technician
Rank 542 535 567
Rank change year-on-year
-7 +32
Contract jobs requiring a 2nd Line Support Technician 30 18 13
As % of all contract IT jobs located in England 0.058% 0.037% 0.024%
As % of the Job Titles category 0.064% 0.040% 0.026%
Number of daily rates quoted 8 5 4
Average daily rate
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£170 £155 £145
Average daily rate % change year-on-year
+9.67% +6.89%
90% offered a daily rate of more than £143 £112 £112
10% offered a daily rate of more than £229 £200 £186
UK excluding London average daily rate £173 £156 £190
% change year-on-year
+10.62% -17.93%
Number of hourly rates quoted 11 4 7
Average hourly rate £15.00 £15.00 £14.80
Average hourly rate % change year-on-year
- +1.35%
90% offered a hourly rate of more than £10.50 £12.66 £13.05
10% offered a hourly rate of more than £16.50 £15.35 £15.55
UK excluding London average hourly rate £15.00 £15.00 £14.80
% change year-on-year
- +1.35%
2nd Line Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46778 44742 49913
As % of all contract IT jobs located in England 91.00% 92.82% 92.94%
Number of daily rates quoted 29097 27301 28553
Average daily rate £400 £400 £392
Average daily rate % change year-on-year
- +2.17%
90% offered a daily rate of more than £225 £238 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £360 £350 £345
% change year-on-year
+2.85% +1.44%
Number of hourly rates quoted 1872 1954 2464
Average hourly rate £16.50 £17.00 £19.00
Average hourly rate % change year-on-year
-2.94% -10.52%
90% offered a hourly rate of more than £10.50 £11.00 £11.34
10% offered a hourly rate of more than £39.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

2nd Line Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in England

2nd Line Support Technician
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Technician across the England region.

2nd Line Support Technician Daily Rate Trend in England

2nd Line Support Technician
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Technician across the England region over the 3 months to 17 September 2014.

2nd Line Support Technician Daily Rate Histogram in England

2nd Line Support Technician
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Technician across the England region.

2nd Line Support Technician Hourly Rate Trend in England

2nd Line Support Technician
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Technician within the England region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +8 11 £173 - 4
London +7 4 £158 +1.61% 1
North West -3 4 - - 1
South West -20 3 - - 3
East of England - 3 - - 1
West Midlands -18 1 - - 1
Yorkshire - 1 £215 -
2nd Line Support Technician
UK

2nd Line Support Technician
Top 30 Related IT Skills in England

For the 6 months to 17 September 2014, IT contractor jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Technician in their job title.

1 32 (61.54%) Windows
2 27 (51.92%) Active Directory
3 19 (36.54%) MS Office
4 17 (32.69%) Microsoft
5 16 (30.77%) Citrix
6 15 (28.85%) Windows XP
6 15 (28.85%) Windows 7
7 11 (21.15%) MS Exchange
8 10 (19.23%) ITIL
9 8 (15.38%) Windows Server 2003
9 8 (15.38%) SLA
10 7 (13.46%) Windows Server 2008
10 7 (13.46%) TCP/IP
10 7 (13.46%) VMware
11 6 (11.54%) Service Delivery
11 6 (11.54%) WAN
11 6 (11.54%) MS Excel
12 4 (7.69%) Windows 2000
12 4 (7.69%) Python
12 4 (7.69%) NHS
12 4 (7.69%) Windows Vista
13 3 (5.77%) Service Management
13 3 (5.77%) Workflow
13 3 (5.77%) Finance
13 3 (5.77%) IBM Notes
13 3 (5.77%) ADSL
13 3 (5.77%) LAN
13 3 (5.77%) Linux
13 3 (5.77%) DHCP
13 3 (5.77%) DNS

2nd Line Support Technician
Top Related IT Skills in England by Category

For the 6 months to 17 September 2014, IT contractor jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (21.15%) MS Exchange
2 3 (5.77%) IBM Notes
3 2 (3.85%) Exchange Server 2007
4 1 (1.92%) Blackberry Enterprise Server
Applications
1 19 (36.54%) MS Office
2 6 (11.54%) MS Excel
Cloud Services
1 2 (3.85%) Office 365
Communications & Networking
1 7 (13.46%) TCP/IP
2 6 (11.54%) WAN
3 3 (5.77%) ADSL
3 3 (5.77%) LAN
3 3 (5.77%) DHCP
3 3 (5.77%) DNS
4 2 (3.85%) VPN
4 2 (3.85%) SMTP
4 2 (3.85%) LDAP
4 2 (3.85%) Intranet
5 1 (1.92%) PABX
5 1 (1.92%) NAS
5 1 (1.92%) SMS
5 1 (1.92%) VoIP
5 1 (1.92%) SAN
Database & Business Intelligence
1 1 (1.92%) Oracle Database
1 1 (1.92%) SQL Server
General
1 3 (5.77%) Finance
2 2 (3.85%) Games
3 1 (1.92%) Telecoms
Miscellaneous
1 4 (7.69%) NHS
2 2 (3.85%) Thin Client
2 2 (3.85%) Blackberry
2 2 (3.85%) Fat Client
3 1 (1.92%) Management Information System
Operating Systems
1 32 (61.54%) Windows
2 15 (28.85%) Windows XP
2 15 (28.85%) Windows 7
3 8 (15.38%) Windows Server 2003
4 7 (13.46%) Windows Server 2008
5 4 (7.69%) Windows 2000
5 4 (7.69%) Windows Vista
6 3 (5.77%) Linux
7 2 (3.85%) Ubuntu
7 2 (3.85%) Mac OS X
7 2 (3.85%) CentOS
8 1 (1.92%) Windows Server 2012
8 1 (1.92%) Windows 2000 Server
8 1 (1.92%) Debian
Processes & Methodologies
1 10 (19.23%) ITIL
2 6 (11.54%) Service Delivery
3 3 (5.77%) Service Management
3 3 (5.77%) Workflow
4 2 (3.85%) Game Development
4 2 (3.85%) Software Deployment
5 1 (1.92%) Change Control
5 1 (1.92%) Software Distribution
5 1 (1.92%) Network Management
5 1 (1.92%) ISMS
5 1 (1.92%) User Acceptance Testing
5 1 (1.92%) Information Security Management
5 1 (1.92%) Security Management
5 1 (1.92%) Migration
5 1 (1.92%) Incident Management
5 1 (1.92%) Information Security
Programming Languages
1 4 (7.69%) Python
2 2 (3.85%) SQL
2 2 (3.85%) VBScript
Qualifications
1 2 (3.85%) DV Cleared
1 2 (3.85%) Security Cleared
Quality Assurance & Compliance
1 8 (15.38%) SLA
2 1 (1.92%) ISO/IEC 27001
System Software
1 27 (51.92%) Active Directory
2 2 (3.85%) VMware Workstation
2 2 (3.85%) Citrix Presentation Server
2 2 (3.85%) VMware Infrastructure
3 1 (1.92%) VMware Server
3 1 (1.92%) VMware ESX
Systems Management
1 2 (3.85%) OpenView Configuration Management
1 2 (3.85%) SCCM
Vendors
1 17 (32.69%) Microsoft
2 16 (30.77%) Citrix
3 7 (13.46%) VMware
4 3 (5.77%) Lotus
5 2 (3.85%) Apple
5 2 (3.85%) McAfee
5 2 (3.85%) Splunk
6 1 (1.92%) Oracle
6 1 (1.92%) Red Hat
6 1 (1.92%) Adobe
6 1 (1.92%) HP
6 1 (1.92%) Dell