The table below looks at the statistics for the 2nd Line Support Technician role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Technician in their job title over the 3 months to 26 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 Nov 2014
Same period 2013 Same period 2012
Second Line Support Technician
Rank 561 542 542
Rank change year-on-year
-19 0
Contract jobs requiring a 2nd Line Support Technician 13 18 10
As % of all contract IT jobs located in England 0.025% 0.038% 0.021%
As % of the Job Titles category 0.028% 0.041% 0.023%
Number of daily rates quoted 4 4 1
Average daily rate
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£144 £200 £95
Average daily rate % change year-on-year
-28.00% +110.18%
UK excluding London average daily rate £138 £229 -
% change year-on-year
-40.05% -
Number of hourly rates quoted 6 7 6
Average hourly rate £15.00 £15.00 £16.25
Average hourly rate % change year-on-year
- -7.69%
90% offered a hourly rate of more than £14.75 £10.50 £12.25
10% offered a hourly rate of more than £15.75 £15.50 £18.00
UK excluding London average hourly rate £15.00 £15.00 £16.00
% change year-on-year
- -6.25%
2nd Line Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46471 43917 44186
As % of all contract IT jobs located in England 90.65% 92.79% 93.13%
Number of daily rates quoted 29922 27163 25293
Average daily rate £400 £400 £395
Average daily rate % change year-on-year
- +1.26%
90% offered a daily rate of more than £225 £226 £228
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1929 1917 2419
Average hourly rate £16.00 £17.00 £18.75
Average hourly rate % change year-on-year
-5.88% -9.33%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £38.00 £38.50 £41.13
UK excluding London average hourly rate £16.00 £16.00 £18.00
% change year-on-year
- -11.11%

2nd Line Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in England

2nd Line Support Technician
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Technician across the England region.

2nd Line Support Technician Daily Rate Trend in England

2nd Line Support Technician
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Technician across the England region.

2nd Line Support Technician Hourly Rate Trend in England

2nd Line Support Technician
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Technician within the England region over the 3 months to 26 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +2 3 £225 +32.35% 1
South East - 3 - - 2
North West -6 2 £115 - 4
West Midlands -15 2 - -
South West -30 1 £150 -34.60%
East of England - 1 - - 1
Yorkshire - - - - 1
East Midlands - - - -
2nd Line Support Technician
UK

2nd Line Support Technician
Top 30 Related IT Skills in England

For the 6 months to 26 November 2014, IT contractor jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Technician in their job title.

1 30 (63.83%) Windows
2 24 (51.06%) Active Directory
3 19 (40.43%) Windows 7
4 18 (38.30%) Microsoft
5 16 (34.04%) MS Office
6 14 (29.79%) MS Exchange
7 13 (27.66%) Citrix
8 10 (21.28%) Windows XP
9 8 (17.02%) ITIL
10 7 (14.89%) SLA
11 6 (12.77%) Windows Server 2008
12 5 (10.64%) TCP/IP
12 5 (10.64%) VMware
12 5 (10.64%) Windows Server 2003
13 4 (8.51%) Service Delivery
13 4 (8.51%) Windows 2000
13 4 (8.51%) MS Excel
13 4 (8.51%) WAN
13 4 (8.51%) VMware Infrastructure
13 4 (8.51%) SCCM
13 4 (8.51%) Windows Vista
14 3 (6.38%) Exchange Server 2010
14 3 (6.38%) Software Deployment
14 3 (6.38%) Windows Server 2012
14 3 (6.38%) LAN
14 3 (6.38%) VPN
14 3 (6.38%) DNS
14 3 (6.38%) DHCP
14 3 (6.38%) Mac OS X
14 3 (6.38%) Apple

2nd Line Support Technician
Top Related IT Skills in England by Category

For the 6 months to 26 November 2014, IT contractor jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (29.79%) MS Exchange
2 3 (6.38%) Exchange Server 2010
3 2 (4.26%) Exchange Server 2007
4 1 (2.13%) IBM Notes
4 1 (2.13%) Blackberry Enterprise Server
Applications
1 16 (34.04%) MS Office
2 4 (8.51%) MS Excel
Cloud Services
1 2 (4.26%) Office 365
Communications & Networking
1 5 (10.64%) TCP/IP
2 4 (8.51%) WAN
3 3 (6.38%) LAN
3 3 (6.38%) VPN
3 3 (6.38%) DNS
3 3 (6.38%) DHCP
4 2 (4.26%) SAN
4 2 (4.26%) SMTP
4 2 (4.26%) LDAP
4 2 (4.26%) VLAN
5 1 (2.13%) NAS
5 1 (2.13%) PABX
5 1 (2.13%) ADSL
5 1 (2.13%) SMS
5 1 (2.13%) VoIP
Database & Business Intelligence
1 1 (2.13%) Oracle Database
1 1 (2.13%) SQL Server
General
1 3 (6.38%) Finance
2 1 (2.13%) Telecoms
Miscellaneous
1 3 (6.38%) Blackberry
2 2 (4.26%) NHS
2 2 (4.26%) Thin Client
2 2 (4.26%) Fat Client
3 1 (2.13%) iPhone
3 1 (2.13%) Video Conferencing
3 1 (2.13%) iPad
3 1 (2.13%) Management Information System
Operating Systems
1 30 (63.83%) Windows
2 19 (40.43%) Windows 7
3 10 (21.28%) Windows XP
4 6 (12.77%) Windows Server 2008
5 5 (10.64%) Windows Server 2003
6 4 (8.51%) Windows 2000
6 4 (8.51%) Windows Vista
7 3 (6.38%) Windows Server 2012
7 3 (6.38%) Mac OS X
8 2 (4.26%) Linux
8 2 (4.26%) Android
9 1 (2.13%) CentOS
9 1 (2.13%) Ubuntu
9 1 (2.13%) Debian
Processes & Methodologies
1 8 (17.02%) ITIL
2 4 (8.51%) Service Delivery
3 3 (6.38%) Software Deployment
4 2 (4.26%) Service Management
4 2 (4.26%) Workflow
4 2 (4.26%) Incident Management
5 1 (2.13%) ISMS
5 1 (2.13%) User Acceptance Testing
5 1 (2.13%) Network Management
5 1 (2.13%) Change Control
5 1 (2.13%) Software Distribution
5 1 (2.13%) Change Management
5 1 (2.13%) Information Security Management
5 1 (2.13%) Security Management
5 1 (2.13%) Information Security
5 1 (2.13%) Migration
5 1 (2.13%) Asset Management
Programming Languages
1 1 (2.13%) Python
Qualifications
1 2 (4.26%) DV Cleared
1 2 (4.26%) Security Cleared
Quality Assurance & Compliance
1 7 (14.89%) SLA
2 1 (2.13%) ISO/IEC 27001
System Software
1 24 (51.06%) Active Directory
2 4 (8.51%) VMware Infrastructure
3 2 (4.26%) VMware Workstation
3 2 (4.26%) VMware ESXi
3 2 (4.26%) Citrix Presentation Server
4 1 (2.13%) VMware ESX
Systems Management
1 4 (8.51%) SCCM
2 2 (4.26%) OpenView Configuration Management
3 1 (2.13%) HP SIM
3 1 (2.13%) Backup Exec
Vendors
1 18 (38.30%) Microsoft
2 13 (27.66%) Citrix
3 5 (10.64%) VMware
4 3 (6.38%) Apple
4 3 (6.38%) McAfee
5 2 (4.26%) HP
5 2 (4.26%) Dell
5 2 (4.26%) Cisco
5 2 (4.26%) Altiris
6 1 (2.13%) Splunk
6 1 (2.13%) Oracle
6 1 (2.13%) Adobe
6 1 (2.13%) Lotus
6 1 (2.13%) Red Hat
6 1 (2.13%) Symantec
6 1 (2.13%) Clearswift
6 1 (2.13%) Mitel