The first table below looks at the demand for the 2nd Line Support Technician role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Technician in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support Technician
Rank 569 519 582
Rank change year-on-year
-50 +63
Contract jobs requiring a 2nd Line Support Technician 18 25 6
As % of all contract IT jobs located in the UK 0.032% 0.052% 0.010%
As % of the Job Titles category 0.035% 0.057% 0.011%
Number of daily rates quoted 3 4 1
Average daily rate £138 £170 £140
Average daily rate % change year-on-year
-19.11% +21.42%
UK excluding London average daily rate £138 £168 -
% change year-on-year
-17.91% -
Number of hourly rates quoted 7 12 5
Average hourly rate £16.50 £10.00 £14.00
Average hourly rate % change year-on-year
+65.00% -28.57%
90% offered a hourly rate of more than £12.90 £9.10 £11.92
10% offered a hourly rate of more than £16.90 £19.60 £14.60
UK excluding London average hourly rate £16.50 £10.00 £14.00
% change year-on-year
+65.00% -28.57%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51949 44129 56219
As % of all contract IT jobs located in the UK 92.27% 92.47% 92.70%
Number of daily rates quoted 31578 25274 30920
Average daily rate £390 £400 £400
Average daily rate % change year-on-year
-2.50% -
90% offered a daily rate of more than £230 £238 £238
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 2083 2186 2628
Average hourly rate £17.50 £17.87 £19.50
Average hourly rate % change year-on-year
-2.04% -8.38%
90% offered a hourly rate of more than £11.00 £11.00 £11.37
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%

2nd Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Daily Rate Trend in the UK

2nd Line Support Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Hourly Rate Trend in the UK

2nd Line Support Technician
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -94 18 £138 -19.11% 3
North West -15 5 £180 -
London -23 5 - - 2
City of London -12 2 - - 1
South East -13 2 £115 -
East of England -27 2 - -
West Midlands - 2 - -
Hertfordshire - 2 - -
Lancashire -22 1 £180 -
South West -29 1 £138 -21.42%
East Midlands - 1 - -
Dorset - 1 £138 -
Surrey - 1 £115 -
Dorchester - 1 £138 -
Nottingham - 1 - -
Hampshire - 1 - -
Nottinghamshire - 1 - -
Oxfordshire - - - -
Somerset - - - -
Hammersmith - - - -
Wakefield - - - -
Walsall - - - -
Watford - - - -
Wigan - - - -
Bedfordshire - - - -
Buckinghamshire - - - -
Cornwall - - - -
Devon - - - -
Leeds - - - - 1
Liverpool - - - -

2nd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT contractor jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Technician in their job title.

1 24 (75.00%) Windows
2 16 (50.00%) Active Directory
3 14 (43.75%) Windows XP
4 11 (34.38%) MS Office
4 11 (34.38%) Microsoft
5 7 (21.88%) ITIL
5 7 (21.88%) Windows Server 2003
6 6 (18.75%) Windows 7
6 6 (18.75%) DHCP
7 5 (15.63%) SLA
8 4 (12.50%) SQL
8 4 (12.50%) MS Exchange
8 4 (12.50%) Windows Server 2008
8 4 (12.50%) Exchange Server 2003
9 3 (9.38%) SCCM
9 3 (9.38%) IBM Notes
9 3 (9.38%) TCP/IP
9 3 (9.38%) Lotus
9 3 (9.38%) NHS
9 3 (9.38%) Retail
10 2 (6.25%) Incident Management
10 2 (6.25%) Migration
10 2 (6.25%) Games
10 2 (6.25%) VMware
10 2 (6.25%) Backup Exec
10 2 (6.25%) Intranet
10 2 (6.25%) Symantec
10 2 (6.25%) McAfee
10 2 (6.25%) Norton AntiVirus
10 2 (6.25%) Service Delivery

2nd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT contractor jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (12.50%) MS Exchange
1 4 (12.50%) Exchange Server 2003
2 3 (9.38%) IBM Notes
3 2 (6.25%) Exchange Server 2010
4 1 (3.13%) SharePoint 2010
4 1 (3.13%) SharePoint
4 1 (3.13%) Blackberry Enterprise Server
Applications
1 11 (34.38%) MS Office
2 2 (6.25%) MS Excel
Business Applications
1 1 (3.13%) SAP SRM
1 1 (3.13%) SAP EBP
Communications & Networking
1 6 (18.75%) DHCP
2 3 (9.38%) TCP/IP
3 2 (6.25%) Intranet
3 2 (6.25%) WAN
4 1 (3.13%) ADSL
4 1 (3.13%) LAN
4 1 (3.13%) VoIP
4 1 (3.13%) DNS
Database & Business Intelligence
1 2 (6.25%) Oracle Reports
1 2 (6.25%) Oracle ODI
Development Applications
1 2 (6.25%) Team Foundation Server
2 1 (3.13%) LSMW
General
1 3 (9.38%) Retail
2 2 (6.25%) Games
3 1 (3.13%) Finance
3 1 (3.13%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (6.25%) MSMQ
2 1 (3.13%) J2EE
Miscellaneous
1 3 (9.38%) NHS
2 1 (3.13%) iPad
2 1 (3.13%) iPhone
2 1 (3.13%) Blackberry
Operating Systems
1 24 (75.00%) Windows
2 14 (43.75%) Windows XP
3 7 (21.88%) Windows Server 2003
4 6 (18.75%) Windows 7
5 4 (12.50%) Windows Server 2008
6 1 (3.13%) UNIX
6 1 (3.13%) Linux
Processes & Methodologies
1 7 (21.88%) ITIL
2 2 (6.25%) Incident Management
2 2 (6.25%) Migration
2 2 (6.25%) Service Delivery
2 2 (6.25%) Game Development
2 2 (6.25%) ITIL V3
3 1 (3.13%) ITSM
3 1 (3.13%) Business Continuity
3 1 (3.13%) Service Management
3 1 (3.13%) Business Analysis
Programming Languages
1 4 (12.50%) SQL
2 2 (6.25%) Python
2 2 (6.25%) VBScript
3 1 (3.13%) Java
Qualifications
1 2 (6.25%) ITIL Certification
1 2 (6.25%) SC Cleared
1 2 (6.25%) Security Cleared
2 1 (3.13%) Cisco Certification
2 1 (3.13%) CCNA
Quality Assurance & Compliance
1 5 (15.63%) SLA
2 1 (3.13%) QA
System Software
1 16 (50.00%) Active Directory
2 2 (6.25%) Hyper-V
3 1 (3.13%) VMware Infrastructure
3 1 (3.13%) Terminal Services
Systems Management
1 3 (9.38%) SCCM
2 2 (6.25%) Backup Exec
2 2 (6.25%) Norton AntiVirus
Vendors
1 11 (34.38%) Microsoft
2 3 (9.38%) Lotus
3 2 (6.25%) VMware
3 2 (6.25%) Symantec
3 2 (6.25%) McAfee
3 2 (6.25%) HP
3 2 (6.25%) Citrix
3 2 (6.25%) Oracle
3 2 (6.25%) Becrypt
4 1 (3.13%) Kaspersky
4 1 (3.13%) LANDesk
4 1 (3.13%) SAP
4 1 (3.13%) Cisco