The table below looks at the statistics for the 2nd Line Support Technician role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Technician in their job title over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
Second Line Support Technician
Rank 607 561 566
Rank change year-on-year
-46 +5
Contract jobs requiring a 2nd Line Support Technician 22 20 13
As % of all contract IT jobs located in the UK 0.038% 0.038% 0.023%
As % of the Job Titles category 0.042% 0.041% 0.025%
Number of daily rates quoted 9 4 3
Average daily rate
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£155 £200 £115
Average daily rate % change year-on-year
-22.37% +73.63%
90% offered a daily rate of more than £133 £109 £99
10% offered a daily rate of more than £233 £279 £163
UK excluding London average daily rate £153 £156 -
% change year-on-year
-2.19% -
Number of hourly rates quoted 7 5 7
Average hourly rate £15.00 £15.00 £14.80
Average hourly rate % change year-on-year
- +1.35%
90% offered a hourly rate of more than £14.00 £12.99 £12.80
10% offered a hourly rate of more than £17.50 £15.50 £16.20
UK excluding London average hourly rate £15.00 £15.00 £14.80
% change year-on-year
- +1.35%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52873 48864 52221
As % of all contract IT jobs located in the UK 90.73% 92.77% 93.23%
Number of daily rates quoted 32949 29518 29383
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £230 £225
10% offered a daily rate of more than £563 £575 £575
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 2099 2105 2573
Average hourly rate £16.50 £17.00 £18.00
Average hourly rate % change year-on-year
-2.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £39.45 £42.00
UK excluding London average hourly rate £16.50 £16.20 £17.50
% change year-on-year
+1.85% -7.42%

2nd Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Daily Rate Trend in the UK

2nd Line Support Technician
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 20 October 2014.

2nd Line Support Technician Daily Rate Histogram in the UK

2nd Line Support Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Hourly Rate Trend in the UK

2nd Line Support Technician
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -26 22 £155 -22.37% 11
London +8 5 £170 -27.65% 2
South West -30 4 £150 -34.60% 1
South East - 4 £209 - 4
North West -11 3 £115 +39.39% 2
West Midlands -17 3 - -
City of London +21 2 £158 -32.97% 1
Manchester -9 1 - - 1
Lancashire -19 1 £115 -
Berkshire - 1 £263 - 1
Leeds - 1 £215 -
Hampshire - 1 £155 - 1
Hertfordshire - 1 - -
Surrey - 1 - - 1
West Yorkshire - 1 £215 -
Yorkshire - 1 £215 - 1
Bracknell - 1 £263 -
East of England - 1 - -
Cheltenham - - - -
Dorking - - - - 1
Harrogate - - - -
Kingston Upon Thames - - - - 1
Maidenhead - - - -
Basingstoke - - - -
Bolton - - - - 1
Oxford - - - -
Portsmouth - - - -
Preston - - - -
Reading - - - - 1
Runcorn - - - -

2nd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 20 October 2014, IT contractor jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Technician in their job title.

1 35 (67.31%) Windows
2 28 (53.85%) Active Directory
3 19 (36.54%) Windows 7
4 18 (34.62%) Microsoft
5 16 (30.77%) MS Office
6 15 (28.85%) Citrix
7 13 (25.00%) Windows XP
8 12 (23.08%) MS Exchange
9 10 (19.23%) ITIL
10 9 (17.31%) Windows Server 2008
11 8 (15.38%) SLA
12 7 (13.46%) Windows Server 2003
13 6 (11.54%) VMware
13 6 (11.54%) TCP/IP
14 5 (9.62%) MS Excel
14 5 (9.62%) WAN
14 5 (9.62%) Service Delivery
15 4 (7.69%) Windows 2000
15 4 (7.69%) Windows Server 2012
15 4 (7.69%) Windows Vista
16 3 (5.77%) SCCM
16 3 (5.77%) Software Deployment
16 3 (5.77%) LAN
16 3 (5.77%) Linux
16 3 (5.77%) VPN
16 3 (5.77%) Mac OS X
16 3 (5.77%) NHS
16 3 (5.77%) Service Management
16 3 (5.77%) Blackberry
16 3 (5.77%) Workflow

2nd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 20 October 2014, IT contractor jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (23.08%) MS Exchange
2 2 (3.85%) Exchange Server 2007
2 2 (3.85%) IBM Notes
3 1 (1.92%) Exchange Server 2010
3 1 (1.92%) Blackberry Enterprise Server
Applications
1 16 (30.77%) MS Office
2 5 (9.62%) MS Excel
Cloud Services
1 2 (3.85%) Office 365
Communications & Networking
1 6 (11.54%) TCP/IP
2 5 (9.62%) WAN
3 3 (5.77%) VPN
3 3 (5.77%) LAN
4 2 (3.85%) LDAP
4 2 (3.85%) ADSL
4 2 (3.85%) DNS
4 2 (3.85%) SMTP
5 1 (1.92%) DHCP
5 1 (1.92%) SAN
5 1 (1.92%) NAS
5 1 (1.92%) PABX
5 1 (1.92%) SMS
5 1 (1.92%) VoIP
Database & Business Intelligence
1 1 (1.92%) SQL Server
1 1 (1.92%) Oracle Database
General
1 3 (5.77%) Finance
2 2 (3.85%) Telecoms
Miscellaneous
1 3 (5.77%) NHS
1 3 (5.77%) Blackberry
2 2 (3.85%) Thin Client
2 2 (3.85%) Fat Client
3 1 (1.92%) Video Conferencing
3 1 (1.92%) iPhone
3 1 (1.92%) iPad
3 1 (1.92%) Management Information System
Operating Systems
1 35 (67.31%) Windows
2 19 (36.54%) Windows 7
3 13 (25.00%) Windows XP
4 9 (17.31%) Windows Server 2008
5 7 (13.46%) Windows Server 2003
6 4 (7.69%) Windows 2000
6 4 (7.69%) Windows Vista
6 4 (7.69%) Windows Server 2012
7 3 (5.77%) Mac OS X
7 3 (5.77%) Linux
8 2 (3.85%) Ubuntu
8 2 (3.85%) CentOS
8 2 (3.85%) Android
9 1 (1.92%) Windows 2000 Server
9 1 (1.92%) Debian
Processes & Methodologies
1 10 (19.23%) ITIL
2 5 (9.62%) Service Delivery
3 3 (5.77%) Service Management
3 3 (5.77%) Workflow
3 3 (5.77%) Software Deployment
4 2 (3.85%) Incident Management
5 1 (1.92%) User Acceptance Testing
5 1 (1.92%) ISMS
5 1 (1.92%) Network Management
5 1 (1.92%) Change Control
5 1 (1.92%) Software Distribution
5 1 (1.92%) Information Security
5 1 (1.92%) Asset Management
5 1 (1.92%) Change Management
5 1 (1.92%) Information Security Management
5 1 (1.92%) Security Management
Programming Languages
1 2 (3.85%) Python
Qualifications
1 2 (3.85%) DV Cleared
1 2 (3.85%) Security Cleared
Quality Assurance & Compliance
1 8 (15.38%) SLA
2 1 (1.92%) ISO/IEC 27001
System Software
1 28 (53.85%) Active Directory
2 2 (3.85%) VMware Workstation
2 2 (3.85%) Citrix Presentation Server
2 2 (3.85%) VMware Infrastructure
3 1 (1.92%) VMware Server
3 1 (1.92%) VMware ESX
Systems Management
1 3 (5.77%) SCCM
2 2 (3.85%) OpenView Configuration Management
3 1 (1.92%) Backup Exec
3 1 (1.92%) HP SIM
Vendors
1 18 (34.62%) Microsoft
2 15 (28.85%) Citrix
3 6 (11.54%) VMware
4 2 (3.85%) McAfee
4 2 (3.85%) Altiris
4 2 (3.85%) Splunk
4 2 (3.85%) Lotus
4 2 (3.85%) Apple
4 2 (3.85%) HP
5 1 (1.92%) Dell
5 1 (1.92%) Adobe
5 1 (1.92%) Symantec
5 1 (1.92%) Red Hat
5 1 (1.92%) Oracle
5 1 (1.92%) Clearswift
5 1 (1.92%) Mitel
Dorchester, Dorset
HAYS INFORMATION TECHNOLOGY
Rate: £140.00 - £160.00 per day
Posted: 6 days ago