The statistics below represent IT contracts advertised across the UK that had 2nd Line Support Technician featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 8 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
Second Line Support Technician
Rank 612 633 611
Rank change year-on-year
+21 -22
Contract jobs requiring a 2nd Line Support Technician 9 11 22
As % of all contract IT jobs located in the UK 0.018% 0.020% 0.039%
As % of the Job Titles category 0.019% 0.021% 0.042%
Number of daily rates quoted 5 4 11
Median daily rate £165 £150 £145
Median daily rate % change year-on-year
+10.00% +3.44%
90% offered a daily rate of more than £126 £150 £95
10% offered a daily rate of more than £168 £168 £225
UK excluding London median daily rate £165 £150 £141
% change year-on-year
+10.00% +6.19%
Number of hourly rates quoted 1 5 6
Median hourly rate £11.25 £11.00 £15.00
Median hourly rate % change year-on-year
+2.27% -26.66%
UK excluding London median hourly rate £11.25 £11.00 £15.00
% change year-on-year
+2.27% -26.66%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47057 52332 52807
As % of all contract IT jobs located in the UK 94.56% 94.77% 93.52%
Number of daily rates quoted 30804 33337 33423
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £250 £260 £225
10% offered a daily rate of more than £600 £583 £575
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 1653 2041 2162
Median hourly rate £16.50 £17.00 £16.00
Median hourly rate % change year-on-year
-2.94% +6.25%
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £44.00 £43.41 £37.50
UK excluding London median hourly rate £16.50 £17.00 £16.00
% change year-on-year
-2.94% +6.25%

2nd Line Support Technician
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support Technician in the job title.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Daily Rate Trend in the UK

2nd Line Support Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Hourly Rate Trend in the UK

2nd Line Support Technician
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +18 6 £130 -13.33% 3
Cardiff - 3 £168 -
Wales - 3 £168 -
South Wales - 3 £168 -
South East +36 2 £150 - 1
South West - 2 £110 -
Bristol - 2 £110 -
London -5 1 - -
East Midlands -9 1 - -
Oxfordshire - 1 £150 -
Leicestershire - 1 - -
Hampshire - 1 - -
Southampton - 1 - -
Oxford - 1 £150 -

2nd Line Support Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 8 December 2016, 2nd Line Support Technician contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Technician in the job title.

1 16 (94.12%) Windows
2 10 (58.82%) Windows 7
3 8 (47.06%) Active Directory
4 5 (29.41%) HP
4 5 (29.41%) MS Office
5 4 (23.53%) ITIL
5 4 (23.53%) Windows 10
6 3 (17.65%) Windows Server 2012
6 3 (17.65%) Microsoft
6 3 (17.65%) MS Excel
7 2 (11.76%) Windows XP
7 2 (11.76%) DNS
7 2 (11.76%) iPhone
7 2 (11.76%) Windows Server 2008
7 2 (11.76%) Degree
7 2 (11.76%) VMware
7 2 (11.76%) iPad
7 2 (11.76%) Network Management
7 2 (11.76%) Hyper-V
7 2 (11.76%) Skype for Business
7 2 (11.76%) Windows 8
7 2 (11.76%) Skype
8 1 (5.88%) Data Centre
8 1 (5.88%) Remote Desktop
8 1 (5.88%) Mobile Device Management
8 1 (5.88%) Windows Server
8 1 (5.88%) Office 365
8 1 (5.88%) Moodle
8 1 (5.88%) Mac OS
8 1 (5.88%) Apple iOS

2nd Line Support Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (11.76%) Skype for Business
2 1 (5.88%) Moodle
Applications
1 5 (29.41%) MS Office
2 3 (17.65%) MS Excel
Cloud Services
1 1 (5.88%) Office 365
Communications & Networking
1 2 (11.76%) DNS
1 2 (11.76%) Skype
2 1 (5.88%) DHCP
2 1 (5.88%) Ethernet
2 1 (5.88%) Firewall
2 1 (5.88%) Internet
2 1 (5.88%) LAN
2 1 (5.88%) Remote Desktop
2 1 (5.88%) TCP/IP
2 1 (5.88%) VPN
2 1 (5.88%) WAN
2 1 (5.88%) Wireless
Miscellaneous
1 2 (11.76%) iPad
1 2 (11.76%) iPhone
2 1 (5.88%) Data Centre
2 1 (5.88%) e-Learning
2 1 (5.88%) Smartphone
2 1 (5.88%) Video Conferencing
Operating Systems
1 16 (94.12%) Windows
2 10 (58.82%) Windows 7
3 4 (23.53%) Windows 10
4 3 (17.65%) Windows Server 2012
5 2 (11.76%) Windows 8
5 2 (11.76%) Windows Server 2008
5 2 (11.76%) Windows XP
6 1 (5.88%) Apple iOS
6 1 (5.88%) Mac OS
6 1 (5.88%) Windows Server
Processes & Methodologies
1 4 (23.53%) ITIL
2 2 (11.76%) Network Management
3 1 (5.88%) ITSM
3 1 (5.88%) Mobile Device Management
3 1 (5.88%) Network Design
Programming Languages
1 1 (5.88%) PHP
Qualifications
1 2 (11.76%) Degree
2 1 (5.88%) ITIL Certification
System Software
1 8 (47.06%) Active Directory
2 2 (11.76%) Hyper-V
Systems Management
1 1 (5.88%) SCCM
Vendors
1 5 (29.41%) HP
2 3 (17.65%) Microsoft
3 2 (11.76%) VMware
4 1 (5.88%) Apple
4 1 (5.88%) Bloomberg
4 1 (5.88%) Cisco
4 1 (5.88%) Dell
4 1 (5.88%) Reuters
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