2nd Line Support Technician Contracts
 
Demand Trend Daily Rate Trend Hourly Rate Trend Job Locations Related Skills

The first table below looks at the demand for the 2nd Line Support Technician role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Technician in their job title over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
20 May 2013		 Same period 2012 Same period 2011
Second Line Support Technician
Rank 515 560 581
Rank change year-on-year
+45 +21
Contract jobs requiring a 2nd Line Support Technician 18 13 7
As % of all contract IT jobs located in the UK 0.039% 0.022% 0.012%
As % of the Job Titles category 0.042% 0.024% 0.013%
Number of daily rates quoted 2 2 0
Average daily rate £163 £105 -
Average daily rate % change year-on-year
+54.76% -
UK excluding London average daily rate £160 - -
Number of hourly rates quoted 7 6 6
Average hourly rate £10.00 £13.38 £13.33
Average hourly rate % change year-on-year
-25.23% +0.37%
UK excluding London average hourly rate £10.00 £12.75 £13.33
% change year-on-year
-21.56% -4.31%
All Job Titles
UK
Contract IT job ads with a match in the
Job Titles category		 42921 54032 55868
As % of all contract IT jobs located in the UK 92.24% 92.62% 92.77%
Number of daily rates quoted 24602 29796 30366
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £238 £240 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2138 2561 2889
Average hourly rate £18.53 £18.75 £20.00
Average hourly rate % change year-on-year
-1.20% -6.25%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £41.74 £40.00 £41.00
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%

2nd Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Technician within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend

2nd Line Support Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Daily Rate Trend

2nd Line Support Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Hourly Rate Trend

2nd Line Support Technician
Top 26 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 20 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Average
Daily Rate
Last 3 Months		 Average Daily Rate
% Change
on Same Period
Last Year
England +69 18 £163 +54.76%
South West +26 4 - -
North West +20 4 - -
Somerset - 4 - -
Taunton - 4 - -
East of England +23 3 £160 -
South East +23 2 - -
London +18 2 £165 +57.14%
Manchester +11 2 - -
Yorkshire - 2 - -
Luton - 2 - -
Bedfordshire - 2 - -
Berkshire - 2 - -
City of London +18 1 - -
Cambridgeshire +13 1 £160 -
Cumbria - 1 - -
Lancashire - 1 - -
Northamptonshire - 1 - -
Bracknell - 1 - -
Carlisle - 1 - -
Leeds - 1 - -
East Midlands - 1 - -
Reading - 1 - -
Sheffield - 1 - -
South Yorkshire - 1 - -
West Yorkshire - 1 - -

2nd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT contractor jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Technician in their job title.

1 29 (82.86%) Windows
1 29 (82.86%) Active Directory
2 28 (80.00%) Microsoft
3 23 (65.71%) MS Office
4 20 (57.14%) Windows 7
5 19 (54.29%) Windows XP
6 13 (37.14%) VMware
7 12 (34.29%) VMware Infrastructure
8 11 (31.43%) SCCM
8 11 (31.43%) Blackberry
8 11 (31.43%) MS Exchange
8 11 (31.43%) MS Excel
9 10 (28.57%) Apple
9 10 (28.57%) Cisco
9 10 (28.57%) Video Conferencing
9 10 (28.57%) Kaspersky
10 8 (22.86%) Windows Server 2008
11 7 (20.00%) Windows Server 2003
12 6 (17.14%) Exchange Server 2003
12 6 (17.14%) Microsoft Certification
13 5 (14.29%) DNS
13 5 (14.29%) LAN
13 5 (14.29%) Exchange Server 2010
14 4 (11.43%) SQL
14 4 (11.43%) DHCP
14 4 (11.43%) TCP/IP
14 4 (11.43%) Exchange Server 2007
15 3 (8.571%) Adobe
15 3 (8.571%) HP
15 3 (8.571%) Citrix

2nd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT contractor jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (31.43%) MS Exchange
2 6 (17.14%) Exchange Server 2003
3 5 (14.29%) Exchange Server 2010
4 4 (11.43%) Exchange Server 2007
5 1 (2.857%) Blackberry Enterprise Server
5 1 (2.857%) IIS
5 1 (2.857%) Lotus Notes
5 1 (2.857%) SharePoint
Applications
1 23 (65.71%) MS Office
2 11 (31.43%) MS Excel
3 3 (8.571%) Photoshop
4 1 (2.857%) MS PowerPoint
Communications & Networking
1 5 (14.29%) LAN
1 5 (14.29%) DNS
2 4 (11.43%) DHCP
2 4 (11.43%) TCP/IP
3 2 (5.714%) VPN
3 2 (5.714%) PABX
3 2 (5.714%) VoIP
3 2 (5.714%) WAN
4 1 (2.857%) SMTP
4 1 (2.857%) Firewall
4 1 (2.857%) Wireless
4 1 (2.857%) NAS
4 1 (2.857%) Unified Communications
4 1 (2.857%) LDAP
Database & Business Intelligence
1 2 (5.714%) SQL Server
General
1 2 (5.714%) Finance
2 1 (2.857%) Publishing
2 1 (2.857%) Retail
Miscellaneous
1 11 (31.43%) Blackberry
2 10 (28.57%) Video Conferencing
3 2 (5.714%) NHS
4 1 (2.857%) Thin Client
4 1 (2.857%) Handset
4 1 (2.857%) IVR
4 1 (2.857%) Fat Client
Operating Systems
1 29 (82.86%) Windows
2 20 (57.14%) Windows 7
3 19 (54.29%) Windows XP
4 8 (22.86%) Windows Server 2008
5 7 (20.00%) Windows Server 2003
6 1 (2.857%) Windows 2000 Server
6 1 (2.857%) Mac OS X
6 1 (2.857%) Windows 2000
Processes & Methodologies
1 3 (8.571%) ITIL
2 1 (2.857%) ERP
2 1 (2.857%) B2B
2 1 (2.857%) Migration
2 1 (2.857%) Asset Management
2 1 (2.857%) Time Management
2 1 (2.857%) Software Distribution
Programming Languages
1 4 (11.43%) SQL
Qualifications
1 6 (17.14%) Microsoft Certification
2 1 (2.857%) A+ Certification
2 1 (2.857%) ITIL Certification
2 1 (2.857%) MCITP
2 1 (2.857%) MCP
2 1 (2.857%) MCSE
2 1 (2.857%) MCSA
Quality Assurance & Compliance
1 1 (2.857%) SLA
System Software
1 29 (82.86%) Active Directory
2 12 (34.29%) VMware Infrastructure
3 1 (2.857%) XenApp
3 1 (2.857%) XenDesktop
3 1 (2.857%) VMware ESXi
3 1 (2.857%) Terminal Services
3 1 (2.857%) VMware ESX
3 1 (2.857%) VMware Workstation
Systems Management
1 11 (31.43%) SCCM
2 2 (5.714%) Systems Management Server (SMS)
3 1 (2.857%) OpenView Configuration Management
3 1 (2.857%) ZENworks
3 1 (2.857%) WSUS
Vendors
1 28 (80.00%) Microsoft
2 13 (37.14%) VMware
3 10 (28.57%) Cisco
3 10 (28.57%) Kaspersky
3 10 (28.57%) Apple
4 3 (8.571%) Adobe
4 3 (8.571%) HP
4 3 (8.571%) Citrix
5 2 (5.714%) McAfee
6 1 (2.857%) Sophos
6 1 (2.857%) Mercator
6 1 (2.857%) Avaya
6 1 (2.857%) Novell
6 1 (2.857%) Lotus
6 1 (2.857%) LANDesk
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Last Updated Monday 20 May 2013
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