SLA Contracts in England

Service Level Agreement (SLA)
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024		 Same period 2023 Same period 2022
Rank 126 165 168
Rank change year-on-year +39 +3 +19
Contract jobs citing SLA 671 807 1,216
As % of all contract jobs advertised in England 1.82% 1.60% 1.71%
As % of the Quality Assurance & Compliance category 12.75% 11.96% 13.03%
Number of daily rates quoted 309 456 781
10th Percentile £150 £138 £132
25th Percentile £200 £185 £181
Median daily rate (50th Percentile) £330 £298 £350
Median % change year-on-year +10.92% -15.00% -6.67%
75th Percentile £493 £480 £525
90th Percentile £582 £588 £625
UK median daily rate £330 £298 £369
% change year-on-year +10.92% -19.32% -7.46%
Number of hourly rates quoted 90 67 84
10th Percentile £11.07 £12.50 £10.95
25th Percentile £12.83 £14.70 £11.95
Median hourly rate £14.60 £18.50 £16.50
Median % change year-on-year -21.08% +12.12% +17.86%
75th Percentile £23.95 £29.03 £20.00
90th Percentile £32.85 £44.50 £33.38
UK median hourly rate £14.75 £18.50 £16.93
% change year-on-year -20.27% +9.31% +20.89%

All Quality Assurance and Compliance Skills
England

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 5,262 6,748 9,331
As % of all contract IT jobs advertised in England 14.24% 13.35% 13.12%
Number of daily rates quoted 3,344 4,590 6,375
10th Percentile £300 £275 £288
25th Percentile £409 £406 £406
Median daily rate (50th Percentile) £525 £525 £525
Median % change year-on-year - - +10.53%
75th Percentile £638 £650 £625
90th Percentile £750 £750 £725
UK median daily rate £510 £525 £513
% change year-on-year -2.86% +2.44% +7.89%
Number of hourly rates quoted 346 206 260
10th Percentile £10.95 £13.60 £11.75
25th Percentile £13.05 £19.07 £16.88
Median hourly rate £22.04 £40.25 £27.50
Median % change year-on-year -45.25% +46.36% +30.95%
75th Percentile £44.69 £63.75 £49.25
90th Percentile £67.38 £79.88 £68.75
UK median hourly rate £20.61 £37.50 £28.50
% change year-on-year -45.05% +31.58% +35.71%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing SLA in England.

Daily rate trend for SLA in England

SLA
Daily Rate Histogram in England

Daily rate distribution for jobs citing SLA in England over the 6 months to 27 April 2024.

Daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing SLA in England.

Hourly rate trend for SLA in England

SLA
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing SLA in England over the 6 months to 27 April 2024.

Hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +78 217 £400 +6.67% 107
South East -1 154 £285 +20.00% 84
North of England +22 139 £504 +26.00% 96
North West +42 101 £538 +12.27% 59
South West +32 68 £275 +57.14% 31
Midlands +7 59 £245 -12.50% 61
West Midlands +19 47 £240 -21.95% 42
Yorkshire -19 37 £288 -2.13% 27
East of England -37 22 £265 +15.22% 28
East Midlands +11 12 £270 +43.05% 19
North East +17 1 - - 11
SLA
UK

SLA
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (5.51%) Microsoft Exchange
2 23 (3.43%) SharePoint
3 3 (0.45%) Adobe Experience Manager
3 3 (0.45%) Exchange Server 2007
3 3 (0.45%) IIS
3 3 (0.45%) Skype for Business
4 2 (0.30%) Alfresco
4 2 (0.30%) Confluence
4 2 (0.30%) Exchange Server 2013
4 2 (0.30%) JBoss
4 2 (0.30%) OpenStack
5 1 (0.15%) Exchange Server 2010
5 1 (0.15%) Red Hat Fuse
5 1 (0.15%) Tomcat
Applications
1 99 (14.75%) Microsoft Office
2 60 (8.94%) Microsoft Excel
3 22 (3.28%) Microsoft PowerPoint
4 13 (1.94%) MS Visio
5 6 (0.89%) Spreadsheet
6 3 (0.45%) Adobe Creative Suite
Business Applications
1 7 (1.04%) Remedy ITSM
1 7 (1.04%) SAP S/4HANA
2 5 (0.75%) Oracle General Ledger
3 3 (0.45%) NEC Housing
3 3 (0.45%) Oracle AGIS
3 3 (0.45%) Oracle Applications
3 3 (0.45%) Oracle Assets
3 3 (0.45%) Oracle Cash Management
3 3 (0.45%) Oracle Financials
3 3 (0.45%) Oracle Payables
3 3 (0.45%) Oracle Receivables
3 3 (0.45%) Shopify
4 2 (0.30%) assyst
4 2 (0.30%) Oracle Procure-to-Pay
4 2 (0.30%) Oracle Subledger Accounting
5 1 (0.15%) Dynamics GP
5 1 (0.15%) Temenos T24
5 1 (0.15%) Workday HCM
Cloud Services
1 121 (18.03%) Microsoft 365
2 57 (8.49%) Azure
3 34 (5.07%) AWS
4 31 (4.62%) Power Platform
5 18 (2.68%) Entra ID
6 17 (2.53%) OneDrive
7 12 (1.79%) SuccessFactors
8 7 (1.04%) GCP
8 7 (1.04%) WhatsApp
9 6 (0.89%) IaaS
10 5 (0.75%) Dynamics 365
10 5 (0.75%) Lucidchart
10 5 (0.75%) PaaS
10 5 (0.75%) SaaS
10 5 (0.75%) Serverless
11 4 (0.60%) IBM Blueworks
11 4 (0.60%) Power Automate
12 3 (0.45%) Amazon EKS
12 3 (0.45%) Azure Storage
12 3 (0.45%) Mimecast
Communications & Networking
1 56 (8.35%) LAN
2 52 (7.75%) VPN
3 42 (6.26%) WAN
4 41 (6.11%) Wireless
5 38 (5.66%) Firewall
6 16 (2.38%) TCP/IP
7 15 (2.24%) Internet
8 14 (2.09%) SAN
9 13 (1.94%) MPLS
10 12 (1.79%) DNS
10 12 (1.79%) Remote Desktop
11 11 (1.64%) PSTN
11 11 (1.64%) Wi-Fi
12 10 (1.49%) DHCP
12 10 (1.49%) SD-WAN
12 10 (1.49%) VoIP
13 9 (1.34%) BGP
13 9 (1.34%) DWDM
13 9 (1.34%) IPsec
14 8 (1.19%) Ethernet
Database & Business Intelligence
1 18 (2.68%) Power BI
2 13 (1.94%) SQL Server
3 10 (1.49%) Data Warehouse
4 8 (1.19%) SQL Server Integration Services
5 7 (1.04%) SQL Server Reporting Services
6 5 (0.75%) Oracle Reports
6 5 (0.75%) PostgreSQL
6 5 (0.75%) Tableau
7 3 (0.45%) MySQL
8 2 (0.30%) Amazon RDS
8 2 (0.30%) Big Data
8 2 (0.30%) Data Lake
8 2 (0.30%) Data Mining
8 2 (0.30%) GIS
9 1 (0.15%) Elasticsearch
9 1 (0.15%) HDInsight
9 1 (0.15%) InterSystems Cache
9 1 (0.15%) MongoDB
9 1 (0.15%) Relational Database
9 1 (0.15%) SQL Server Analysis Services
Development Applications
1 5 (0.75%) Git
1 5 (0.75%) JIRA
2 4 (0.60%) Mocha
3 3 (0.45%) Maven
4 1 (0.15%) Bitbucket
4 1 (0.15%) Cypress.io
4 1 (0.15%) GoCD
4 1 (0.15%) Hudson
4 1 (0.15%) Jenkins
4 1 (0.15%) JUnit
4 1 (0.15%) Octopus Deploy
4 1 (0.15%) TeamCity
4 1 (0.15%) Visual Studio
4 1 (0.15%) Yeoman
General
1 294 (43.82%) Social Skills
2 130 (19.37%) Finance
3 108 (16.10%) Analytical Skills
4 58 (8.64%) Public Sector
5 35 (5.22%) Banking
6 28 (4.17%) Telecoms
7 26 (3.87%) Organisational Skills
8 20 (2.98%) Retail
9 19 (2.83%) Legal
10 18 (2.68%) Marketing
11 15 (2.24%) Police
12 14 (2.09%) Financial Institution
12 14 (2.09%) Presentation Skills
13 10 (1.49%) Billing
13 10 (1.49%) Manufacturing
14 9 (1.34%) Investment Banking
15 8 (1.19%) French Language
16 7 (1.04%) Electronics
17 6 (0.89%) Front Office
18 5 (0.75%) Local Government
Job Titles
1 131 (19.52%) Analyst
2 85 (12.67%) Service Analyst
3 72 (10.73%) Service Desk Analyst
4 59 (8.79%) Support Engineer
5 54 (8.05%) Service Desk Agent
6 35 (5.22%) Lead
7 34 (5.07%) 1st Line Support
8 31 (4.62%) IT Support
9 27 (4.02%) Architect
10 25 (3.73%) Technical Support
11 24 (3.58%) IT Engineer
11 24 (3.58%) Network Engineer
12 22 (3.28%) Senior
13 20 (2.98%) 2nd Line Support
13 20 (2.98%) Desktop Support
14 18 (2.68%) IT Technician
14 18 (2.68%) Service Manager
14 18 (2.68%) Support Specialist
15 17 (2.53%) Delivery Manager
16 16 (2.38%) Technical Specialist
Libraries, Frameworks & Software Standards
1 6 (0.89%) .NET
1 6 (0.89%) Web Services
2 5 (0.75%) Jest
2 5 (0.75%) Node.js
2 5 (0.75%) React
2 5 (0.75%) REST
2 5 (0.75%) XMPP
3 4 (0.60%) AngularJS
3 4 (0.60%) Redux
3 4 (0.60%) Spring
4 3 (0.45%) CSS
4 3 (0.45%) J2EE
4 3 (0.45%) jQuery
4 3 (0.45%) Ruby on Rails
4 3 (0.45%) Sass
4 3 (0.45%) Software Packaging
4 3 (0.45%) Spring Boot
4 3 (0.45%) Spring MVC
4 3 (0.45%) Twitter Bootstrap
4 3 (0.45%) VML
Miscellaneous
1 39 (5.81%) Management Information System
2 25 (3.73%) Data Centre
3 15 (2.24%) Self-Motivation
4 12 (1.79%) Public Cloud
5 11 (1.64%) Analytical Mindset
5 11 (1.64%) Distributed Systems
5 11 (1.64%) Video Conferencing
6 10 (1.49%) BYOD
6 10 (1.49%) Hedge funds
7 8 (1.19%) CMDB
7 8 (1.19%) FMCG
8 7 (1.04%) Virtual Team
9 6 (0.89%) Digital Signage
10 5 (0.75%) Data Protection Act
10 5 (0.75%) Driving Licence
10 5 (0.75%) Onboarding
10 5 (0.75%) PKI
11 4 (0.60%) CCTV
11 4 (0.60%) Security Operations Centre
11 4 (0.60%) Security Posture
Operating Systems
1 196 (29.21%) Windows
2 89 (13.26%) Windows 10
3 36 (5.37%) Windows 7
4 30 (4.47%) Linux
5 27 (4.02%) Unix
6 23 (3.43%) Apple iOS
6 23 (3.43%) Windows Server
7 14 (2.09%) Mac OS
8 11 (1.64%) Android
9 3 (0.45%) Mac OS X
9 3 (0.45%) Red Hat Enterprise Linux
9 3 (0.45%) Ubuntu
9 3 (0.45%) Windows Server 2012
10 2 (0.30%) Windows Server 2016
11 1 (0.15%) AIX
11 1 (0.15%) Windows Server 2019
11 1 (0.15%) Windows XP
Processes & Methodologies
1 225 (33.53%) Problem-Solving
2 212 (31.59%) Customer Service
3 145 (21.61%) ITIL
4 112 (16.69%) Service Delivery
5 68 (10.13%) Agile
6 59 (8.79%) ITSM
7 54 (8.05%) Incident Management
8 51 (7.60%) Continuous Improvement
9 48 (7.15%) Service Management
10 46 (6.86%) Time Management
11 42 (6.26%) Customer Requirements
12 39 (5.81%) Stakeholder Management
13 36 (5.37%) Change Management
13 36 (5.37%) Problem Management
14 35 (5.22%) Customer Experience
15 32 (4.77%) Decision-Making
16 29 (4.32%) Business Case
17 28 (4.17%) Coaching
18 26 (3.87%) DevOps
18 26 (3.87%) Workflow
Programming Languages
1 38 (5.66%) SQL
2 32 (4.77%) PowerShell
3 16 (2.38%) Java
4 11 (1.64%) Python
5 7 (1.04%) JavaScript
5 7 (1.04%) T-SQL
6 6 (0.89%) C#
7 4 (0.60%) Kusto Query Language
7 4 (0.60%) Search Processing Language
8 3 (0.45%) C++
8 3 (0.45%) Ruby
8 3 (0.45%) VB.NET
9 2 (0.30%) VBScript
10 1 (0.15%) R
10 1 (0.15%) TypeScript
10 1 (0.15%) VB
Qualifications
1 171 (25.48%) Security Cleared
2 112 (16.69%) SC Cleared
3 69 (10.28%) Degree
4 47 (7.00%) DV Cleared
5 33 (4.92%) Cisco Certification
6 27 (4.02%) BPSS Clearance
7 23 (3.43%) CCNP
8 22 (3.28%) CCNA
9 21 (3.13%) ITIL Certification
10 15 (2.24%) Microsoft Certification
11 11 (1.64%) MCSE
12 9 (1.34%) Computer Science Degree
13 5 (0.75%) CCSA
13 5 (0.75%) JNCIA
13 5 (0.75%) Master's Degree
14 4 (0.60%) BC Cleared
14 4 (0.60%) MCSA
15 3 (0.45%) JNCIS
15 3 (0.45%) MCP
16 2 (0.30%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 16 (2.38%) QA
2 10 (1.49%) Data Quality
3 9 (1.34%) Disclosure Scotland
4 5 (0.75%) GDPR
5 4 (0.60%) ISO/IEC 20000
5 4 (0.60%) NIST
6 3 (0.45%) Accessibility
6 3 (0.45%) ISO 9001
7 2 (0.30%) Actionable Recommendations
8 1 (0.15%) Cyber Essentials
8 1 (0.15%) ISO/IEC 27001
System Software
1 101 (15.05%) Active Directory
2 29 (4.32%) VMware Infrastructure
3 14 (2.09%) Hyper-V
4 8 (1.19%) Firmware
5 7 (1.04%) Virtual Machines
6 6 (0.89%) Virtual Desktop
7 5 (0.75%) vSphere
8 4 (0.60%) BitLocker
9 3 (0.45%) Microsoft Virtual Server
9 3 (0.45%) Virtual Servers
10 2 (0.30%) Microsoft App-V
11 1 (0.15%) Docker
11 1 (0.15%) KVM
11 1 (0.15%) vCloud
Systems Management
1 57 (8.49%) SCCM
2 29 (4.32%) Microsoft Intune
3 7 (1.04%) AirWatch
4 6 (0.89%) Active Directory Federation Services
4 6 (0.89%) Kubernetes
4 6 (0.89%) Systems Management Server (SMS)
5 5 (0.75%) SCOM
5 5 (0.75%) WSUS
6 4 (0.60%) Ansible
6 4 (0.60%) Single Sign-On
6 4 (0.60%) Terraform
6 4 (0.60%) WhatsUp Gold
7 3 (0.45%) OPNET
8 2 (0.30%) Jamf Pro
8 2 (0.30%) NetBackup
8 2 (0.30%) Progress Chef
8 2 (0.30%) Puppet
8 2 (0.30%) Salt
8 2 (0.30%) SCVMM
8 2 (0.30%) VxRail
Vendors
1 235 (35.02%) Microsoft
2 87 (12.97%) ServiceNow
3 49 (7.30%) Cisco
4 35 (5.22%) VMware
5 34 (5.07%) SAP
6 28 (4.17%) HP
7 18 (2.68%) Apple
7 18 (2.68%) Citrix
8 17 (2.53%) Juniper
9 16 (2.38%) Dell
10 12 (1.79%) Remedy
11 11 (1.64%) F5
12 10 (1.49%) Avaya
12 10 (1.49%) BT
12 10 (1.49%) Infoblox
12 10 (1.49%) Oracle
12 10 (1.49%) Palo Alto
13 9 (1.34%) Blue Coat
13 9 (1.34%) CheckPoint
13 9 (1.34%) Computacenter
479 SLA jobs Nationwide