The table below looks at the statistics for ITSM skills in IT contracts advertised for the Hertfordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 55 71 53
Rank change year-on-year
+16 -18
Contract jobs citing ITSM 15 1 4
As % of all contract IT jobs located in Hertfordshire 1.85% 0.13% 0.77%
As % of the Processes & Methodologies category 2.56% 0.16% 1.03%
Number of daily rates quoted 6 0 4
Average daily rate
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of your Daily Rate
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£275 - £413
UK excluding London average daily rate £380 £400 £350
% change year-on-year
-5.00% +14.28%
Number of hourly rates quoted 0 1 0
Average hourly rate - £14.00 -
UK excluding London average hourly rate £20.38 £15.50 £14.00
% change year-on-year
+31.45% +10.71%
ITSM
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Contract IT job ads with a match in the
Processes & Methodologies category
586 620 388
As % of all contract IT jobs located in Hertfordshire 72.26% 78.48% 74.33%
Number of daily rates quoted 304 349 188
Average daily rate £405 £400 £400
Average daily rate % change year-on-year
+1.25% -
90% offered a daily rate of more than £273 £235 £230
10% offered a daily rate of more than £600 £510 £538
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 47 27 27
Average hourly rate £21.53 £15.00 £37.50
Average hourly rate % change year-on-year
+43.50% -60.00%
90% offered a hourly rate of more than £9.00 £10.05 £11.25
10% offered a hourly rate of more than £42.50 £37.50 £50.00
UK excluding London average hourly rate £32.50 £25.00 £30.00
% change year-on-year
+30.00% -16.66%

ITSM
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Hertfordshire

ITSM
Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the Hertfordshire region.

ITSM Daily Rate Trend in Hertfordshire

ITSM
Daily Rate Histogram in Hertfordshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the Hertfordshire region over the 3 months to 28 August 2015.

ITSM Daily Rate Histogram in Hertfordshire

ITSM
Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the Hertfordshire region.

ITSM Hourly Rate Trend in Hertfordshire

ITSM
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the Hertfordshire region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford - 10 £275 -
Hertford - 2 £413 -
ITSM
East of England

ITSM
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 28 August 2015, IT contractor jobs across the Hertfordshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 17 (58.62%) ITIL
2 12 (41.38%) Service Delivery
3 11 (37.93%) Service Management
3 11 (37.93%) Remedy
3 11 (37.93%) Remedy ITSM
4 6 (20.69%) XML
5 5 (17.24%) BMC
6 4 (13.79%) Change Management
6 4 (13.79%) ITIL Certification
6 4 (13.79%) PRINCE2
7 3 (10.34%) SAP PI
7 3 (10.34%) Release Management
7 3 (10.34%) Finance
7 3 (10.34%) Degree
7 3 (10.34%) Windows
7 3 (10.34%) Linux
7 3 (10.34%) SAP
7 3 (10.34%) Stakeholder Management
7 3 (10.34%) Middleware
7 3 (10.34%) Service Desk Management
8 2 (6.90%) Change Control
8 2 (6.90%) SharePoint 2013
8 2 (6.90%) Configuration Management
8 2 (6.90%) Project Management
8 2 (6.90%) LiveLink
8 2 (6.90%) Workflow
8 2 (6.90%) Management Information System
8 2 (6.90%) SQL
8 2 (6.90%) .NET
8 2 (6.90%) MS Excel

ITSM
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 28 August 2015, IT contractor jobs across the Hertfordshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (6.90%) SharePoint
1 2 (6.90%) LiveLink
1 2 (6.90%) SharePoint 2010
1 2 (6.90%) Lync
1 2 (6.90%) SharePoint 2013
2 1 (3.45%) WebSphere
2 1 (3.45%) Apache
2 1 (3.45%) Tomcat
Applications
1 2 (6.90%) MS Office
1 2 (6.90%) MS Excel
2 1 (3.45%) MS Visio
Business Applications
1 11 (37.93%) Remedy ITSM
2 2 (6.90%) Agresso
2 2 (6.90%) Dynamics CRM
Cloud Services
1 2 (6.90%) Office 365
Communications & Networking
1 2 (6.90%) Intranet
1 2 (6.90%) Internet
2 1 (3.45%) Firewall
2 1 (3.45%) NAS
2 1 (3.45%) Cisco Nexus
2 1 (3.45%) HTTP
2 1 (3.45%) TCP/IP
2 1 (3.45%) DNS
2 1 (3.45%) SAN
Database & Business Intelligence
1 2 (6.90%) SQL Server Reporting Services
1 2 (6.90%) SQL Server Integration Services
1 2 (6.90%) SQL Server Analysis Services
2 1 (3.45%) SQL Server
Development Applications
1 2 (6.90%) SoapUI
2 1 (3.45%) ClearCase
General
1 3 (10.34%) Finance
2 1 (3.45%) Telecoms
Job Titles
1 11 (37.93%) Analyst
2 6 (20.69%) Service Analyst
3 4 (13.79%) IT Assistant
4 3 (10.34%) Test Leader
4 3 (10.34%) Service Desk Analyst
4 3 (10.34%) Business Analyst
5 2 (6.90%) Consultant
5 2 (6.90%) Support Engineer
5 2 (6.90%) Applications Support
5 2 (6.90%) Service Manager
5 2 (6.90%) IT Project Manager
5 2 (6.90%) Applications Support Engineer
5 2 (6.90%) Senior Support Engineer
5 2 (6.90%) IT Services Manager
5 2 (6.90%) Project Manager
6 1 (3.45%) Remedy Consultant
6 1 (3.45%) Remedy Analyst
6 1 (3.45%) Integration Analyst
6 1 (3.45%) Business Integration Analyst
6 1 (3.45%) Integration Tester
Libraries, Frameworks & Software Standards
1 6 (20.69%) XML
2 3 (10.34%) Middleware
2 3 (10.34%) SAP PI
3 2 (6.90%) .NET
4 1 (3.45%) Web Services
4 1 (3.45%) WebSphere MQ
Miscellaneous
1 2 (6.90%) Management Information System
2 1 (3.45%) PKI
2 1 (3.45%) Statistics
2 1 (3.45%) CMDB
2 1 (3.45%) Analytical Skills
2 1 (3.45%) Data Centre
Operating Systems
1 3 (10.34%) Windows
1 3 (10.34%) Linux
2 1 (3.45%) Windows Server 2008
2 1 (3.45%) Red Hat Enterprise Linux
2 1 (3.45%) Windows Server 2012
Processes & Methodologies
1 17 (58.62%) ITIL
2 12 (41.38%) Service Delivery
3 11 (37.93%) Service Management
4 4 (13.79%) Change Management
4 4 (13.79%) PRINCE2
5 3 (10.34%) Stakeholder Management
5 3 (10.34%) Release Management
5 3 (10.34%) Service Desk Management
6 2 (6.90%) Change Control
6 2 (6.90%) Information Architecture
6 2 (6.90%) Use Case
6 2 (6.90%) Workflow
6 2 (6.90%) Migration
6 2 (6.90%) CRM
6 2 (6.90%) Configuration Management
6 2 (6.90%) Project Management
7 1 (3.45%) GAP Analysis
7 1 (3.45%) ERP
7 1 (3.45%) Business Intelligence
7 1 (3.45%) Asset Management
Programming Languages
1 2 (6.90%) SQL
1 2 (6.90%) PowerShell
Qualifications
1 4 (13.79%) ITIL Certification
2 3 (10.34%) Degree
3 2 (6.90%) Security Cleared
3 2 (6.90%) PMP
3 2 (6.90%) PMI Certification
3 2 (6.90%) Microsoft Certification
4 1 (3.45%) RHCE
4 1 (3.45%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (6.90%) SLA
2 1 (3.45%) QA
System Software
1 1 (3.45%) Active Directory
1 1 (3.45%) VMware Infrastructure
1 1 (3.45%) vSphere
Systems Management
1 1 (3.45%) Backup Exec
1 1 (3.45%) ServiceCenter
1 1 (3.45%) WhatsUp Gold
1 1 (3.45%) Puppet
1 1 (3.45%) HAProxy
Vendors
1 11 (37.93%) Remedy
2 5 (17.24%) BMC
3 3 (10.34%) SAP
4 2 (6.90%) Microsoft
4 2 (6.90%) HP
5 1 (3.45%) Red Hat
5 1 (3.45%) Symantec
5 1 (3.45%) Siebel
5 1 (3.45%) Cisco
5 1 (3.45%) IBM
5 1 (3.45%) VMware
5 1 (3.45%) Imperva
5 1 (3.45%) ServiceNow