The table below looks at the statistics for ITSM skills in IT contracts advertised for the Hertfordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 51 58 62
Rank change year-on-year
+7 +4
Contract jobs citing ITSM 5 6 6
As % of all contract IT jobs located in Hertfordshire 0.89% 0.95% 0.88%
As % of the Processes & Methodologies category 1.25% 1.28% 1.21%
Number of daily rates quoted 4 5 4
Average daily rate £356 £350 £413
Average daily rate % change year-on-year
+1.78% -15.15%
UK excluding London average daily rate £350 £373 £350
% change year-on-year
-6.04% +6.42%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £13.00 £15.50 £20.00
% change year-on-year
-16.12% -22.50%
ITSM
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Contract IT job ads with a match in the
Processes & Methodologies category
400 469 497
As % of all contract IT jobs located in Hertfordshire 70.92% 74.44% 73.20%
Number of daily rates quoted 214 247 255
Average daily rate £450 £425 £400
Average daily rate % change year-on-year
+5.88% +6.25%
90% offered a daily rate of more than £309 £275 £275
10% offered a daily rate of more than £625 £575 £533
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 37 23 32
Average hourly rate £37.50 £33.50 £27.50
Average hourly rate % change year-on-year
+11.94% +21.81%
90% offered a hourly rate of more than £15.00 £13.50 £12.54
10% offered a hourly rate of more than £49.50 £40.00 £37.50
UK excluding London average hourly rate £40.00 £27.79 £27.50
% change year-on-year
+43.93% +1.05%

ITSM
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Hertfordshire

ITSM
Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the Hertfordshire region.

ITSM Daily Rate Trend in Hertfordshire

ITSM
Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the Hertfordshire region.

ITSM Hourly Rate Trend in Hertfordshire

ITSM
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 13 February 2016, IT contractor jobs across the Hertfordshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 7 (77.78%) Remedy
1 7 (77.78%) Telecoms
1 7 (77.78%) Remedy ITSM
2 6 (66.67%) BMC
3 5 (55.56%) Web Services
3 5 (55.56%) XML
3 5 (55.56%) Service Management
4 4 (44.44%) ITIL
4 4 (44.44%) Banking
5 3 (33.33%) Windows
5 3 (33.33%) MS Excel
5 3 (33.33%) Microsoft
6 2 (22.22%) Requirements Analysis
6 2 (22.22%) Degree
6 2 (22.22%) Computer Science
6 2 (22.22%) Root Cause Analysis
6 2 (22.22%) Service Delivery
6 2 (22.22%) Management Information System
6 2 (22.22%) Active Directory
6 2 (22.22%) Microsoft Certification
6 2 (22.22%) Use Case
6 2 (22.22%) Integration Testing
6 2 (22.22%) Time Management
7 1 (11.11%) SC Cleared
7 1 (11.11%) Security Cleared
7 1 (11.11%) Windows 7
7 1 (11.11%) SQL Server
7 1 (11.11%) Sun
7 1 (11.11%) SoapUI
7 1 (11.11%) Analytics

ITSM
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 13 February 2016, IT contractor jobs across the Hertfordshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Applications
1 3 (33.33%) MS Excel
Business Applications
1 7 (77.78%) Remedy ITSM
Database & Business Intelligence
1 1 (11.11%) SQL Server
Development Applications
1 1 (11.11%) SoapUI
General
1 7 (77.78%) Telecoms
2 4 (44.44%) Banking
Job Titles
1 3 (33.33%) Analyst
1 3 (33.33%) Remedy Analyst
2 2 (22.22%) Desktop Support
2 2 (22.22%) Desktop Support Technician
2 2 (22.22%) Desktop Technician
2 2 (22.22%) Integration Analyst
2 2 (22.22%) ITSM Analyst
2 2 (22.22%) Support Technician
3 1 (11.11%) 1st Line Support
3 1 (11.11%) Consultant
3 1 (11.11%) Help Desk Support
3 1 (11.11%) IT Support
3 1 (11.11%) ITIL Service Analyst
3 1 (11.11%) ITSM Consultant
3 1 (11.11%) Remedy Consultant
3 1 (11.11%) Service Analyst
3 1 (11.11%) Service Management Analyst
3 1 (11.11%) Technical Leader
3 1 (11.11%) Test Analyst
3 1 (11.11%) Tester
Libraries, Frameworks & Software Standards
1 5 (55.56%) Web Services
1 5 (55.56%) XML
Miscellaneous
1 2 (22.22%) Computer Science
1 2 (22.22%) Management Information System
Operating Systems
1 3 (33.33%) Windows
2 1 (11.11%) Windows 7
Processes & Methodologies
1 5 (55.56%) Service Management
2 4 (44.44%) ITIL
3 2 (22.22%) Integration Testing
3 2 (22.22%) Requirements Analysis
3 2 (22.22%) Root Cause Analysis
3 2 (22.22%) Service Delivery
3 2 (22.22%) Time Management
3 2 (22.22%) Use Case
4 1 (11.11%) Analytics
Qualifications
1 2 (22.22%) Degree
1 2 (22.22%) Microsoft Certification
2 1 (11.11%) SC Cleared
2 1 (11.11%) Security Cleared
System Software
1 2 (22.22%) Active Directory
Vendors
1 7 (77.78%) Remedy
2 6 (66.67%) BMC
3 3 (33.33%) Microsoft
4 1 (11.11%) Sun