The first table below looks at the demand for ITSM skills in IT contracts advertised for the Hertfordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 10 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Hertfordshire region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Jul 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 56 56 -
Rank change year-on-year
0 -
Contract jobs citing ITSM 1 6 0
As % of all contract IT jobs located in Hertfordshire 0.16% 0.98% -
As % of the Processes & Methodologies category 0.22% 1.26% -
Number of daily rates quoted 0 6 0
Average daily rate
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of your Daily Rate
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- £394 -
UK excluding London average daily rate £375 £375 £325
% change year-on-year
- +15.38%
Number of hourly rates quoted 1 0 0
Average hourly rate £14.00 - -
UK excluding London average hourly rate £15.88 £19.00 £13.50
% change year-on-year
-16.44% +40.74%
Processes & Methodologies Category
Hertfordshire
Contract IT job ads with a match in the
Processes & Methodologies category
449 478 639
As % of all contract IT jobs located in Hertfordshire 72.54% 77.98% 68.05%
Number of daily rates quoted 217 242 263
Average daily rate £375 £400 £350
Average daily rate % change year-on-year
-6.25% +14.28%
90% offered a daily rate of more than £250 £255 £250
10% offered a daily rate of more than £475 £500 £450
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 28 23 56
Average hourly rate £21.00 £33.00 £35.00
Average hourly rate % change year-on-year
-36.36% -5.71%
90% offered a hourly rate of more than £10.50 £18.70 £11.94
10% offered a hourly rate of more than £39.20 £50.00 £47.65
UK excluding London average hourly rate £26.98 £31.00 £30.00
% change year-on-year
-12.98% +3.33%
ITSM
East of England

ITSM
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Hertfordshire

ITSM
Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the Hertfordshire region.

ITSM Daily Rate Trend in Hertfordshire

ITSM
Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the Hertfordshire region.

ITSM Hourly Rate Trend in Hertfordshire

ITSM
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the Hertfordshire region over the 3 months to 10 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead - 1 - -
Watford - - - -
ITSM
East of England

ITSM
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 10 July 2014, IT contractor jobs across the Hertfordshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 5 (62.50%) ITIL
2 4 (50.00%) Microsoft
2 4 (50.00%) BMC
2 4 (50.00%) Change Management
3 3 (37.50%) ITIL Certification
3 3 (37.50%) Remedy
3 3 (37.50%) Configuration Management
3 3 (37.50%) Active Directory
3 3 (37.50%) Windows
3 3 (37.50%) Remedy ITSM
3 3 (37.50%) Release Management
3 3 (37.50%) MS Office
3 3 (37.50%) CMDB
4 2 (25.00%) Migration
4 2 (25.00%) Windows XP
4 2 (25.00%) Service Management
5 1 (12.50%) Risk Management
5 1 (12.50%) Retail
5 1 (12.50%) Multimedia
5 1 (12.50%) MS Exchange
5 1 (12.50%) LAN
5 1 (12.50%) WAN
5 1 (12.50%) VPN
5 1 (12.50%) Microsoft Certification
5 1 (12.50%) PRINCE2
5 1 (12.50%) Avaya
5 1 (12.50%) Windows Server 2003
5 1 (12.50%) LANDesk
5 1 (12.50%) Problem Management
5 1 (12.50%) PRINCE2 Practitioner

ITSM
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 10 July 2014, IT contractor jobs across the Hertfordshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (12.50%) MS Exchange
Applications
1 3 (37.50%) MS Office
Business Applications
1 3 (37.50%) Remedy ITSM
Communications & Networking
1 1 (12.50%) LAN
1 1 (12.50%) WAN
1 1 (12.50%) VPN
General
1 1 (12.50%) Retail
1 1 (12.50%) Multimedia
Job Titles
1 3 (37.50%) Change Manager
2 2 (25.00%) Analyst
2 2 (25.00%) Support Analyst
2 2 (25.00%) Service Analyst
3 1 (12.50%) Architect
3 1 (12.50%) Project Manager
3 1 (12.50%) Desktop Support
3 1 (12.50%) Technical Support
3 1 (12.50%) Support Engineer
3 1 (12.50%) Technical Support Analyst
3 1 (12.50%) Desktop Support Engineer
3 1 (12.50%) Technical Analyst
3 1 (12.50%) Desktop Engineer
3 1 (12.50%) ITIL Manager
3 1 (12.50%) Technical Services Analyst
3 1 (12.50%) Migration Project Manager
3 1 (12.50%) ITIL Change Manager
Miscellaneous
1 3 (37.50%) CMDB
2 1 (12.50%) iPhone
2 1 (12.50%) iPad
Operating Systems
1 3 (37.50%) Windows
2 2 (25.00%) Windows XP
3 1 (12.50%) Windows Server 2003
3 1 (12.50%) Windows Server 2008
3 1 (12.50%) Windows 7
Processes & Methodologies
1 5 (62.50%) ITIL
2 4 (50.00%) Change Management
3 3 (37.50%) Configuration Management
3 3 (37.50%) Release Management
4 2 (25.00%) Service Management
4 2 (25.00%) Migration
5 1 (12.50%) Problem Management
5 1 (12.50%) Risk Management
5 1 (12.50%) PRINCE2
Qualifications
1 3 (37.50%) ITIL Certification
2 1 (12.50%) PRINCE2 Practitioner
2 1 (12.50%) Microsoft Certification
System Software
1 3 (37.50%) Active Directory
Vendors
1 4 (50.00%) BMC
1 4 (50.00%) Microsoft
2 3 (37.50%) Remedy
3 1 (12.50%) LANDesk
3 1 (12.50%) ServiceNow
3 1 (12.50%) Avaya