The table below looks at the statistics for ITSM skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 121 109 130
Rank change year-on-year
-12 +21
Contract jobs citing ITSM 21 18 9
As % of all contract IT jobs located in the East of England 0.73% 0.74% 0.31%
As % of the Processes & Methodologies category 0.95% 1.07% 0.45%
Number of daily rates quoted 13 6 2
Average daily rate
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£425 £133 £338
Average daily rate % change year-on-year
+219.24% -60.55%
UK excluding London average daily rate £400 £375 £338
% change year-on-year
+6.66% +11.11%
Number of hourly rates quoted 3 3 3
Average hourly rate £12.50 £14.50 £15.00
Average hourly rate % change year-on-year
-13.79% -3.33%
UK excluding London average hourly rate £15.00 £14.66 £14.50
% change year-on-year
+2.35% +1.06%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
2210 1688 1993
As % of all contract IT jobs located in the East of England 76.82% 69.12% 67.81%
Number of daily rates quoted 1432 903 1081
Average daily rate £413 £350 £400
Average daily rate % change year-on-year
+17.85% -12.50%
90% offered a daily rate of more than £265 £225 £245
10% offered a daily rate of more than £575 £475 £500
UK excluding London average daily rate £385 £363 £370
% change year-on-year
+6.20% -2.02%
Number of hourly rates quoted 131 157 179
Average hourly rate £22.00 £35.50 £26.95
Average hourly rate % change year-on-year
-38.02% +31.74%
90% offered a hourly rate of more than £12.00 £13.05 £13.50
10% offered a hourly rate of more than £47.50 £45.00 £43.75
UK excluding London average hourly rate £25.00 £30.00 £29.00
% change year-on-year
-16.66% +3.44%

ITSM
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the East of England region.

ITSM Daily Rate Trend in the East of England

ITSM
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the East of England region over the 3 months to 21 November 2014.

ITSM Daily Rate Histogram in the East of England

ITSM
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the East of England region.

ITSM Hourly Rate Trend in the East of England

ITSM
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the East of England region over the 3 months to 21 November 2014.

ITSM Hourly Rate Histogram in the East of England

ITSM
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the East of England region over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -5 8 £435 -
Essex -6 7 £425 +237.17% 1
Hertfordshire -10 4 £363 -9.37% 6
Bedfordshire - 2 £390 -
Suffolk - - - -
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 21 November 2014, IT contractor jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 21 (55.26%) ITIL
1 21 (55.26%) Service Management
2 10 (26.32%) Windows
2 10 (26.32%) Change Management
3 8 (21.05%) SQL
4 7 (18.42%) Migration
4 7 (18.42%) Windows Server 2008
5 6 (15.79%) XenApp
5 6 (15.79%) Workflow
5 6 (15.79%) Manufacturing
5 6 (15.79%) VPN
5 6 (15.79%) Citrix
5 6 (15.79%) NetApp
5 6 (15.79%) .NET
5 6 (15.79%) Oracle
5 6 (15.79%) HTML
5 6 (15.79%) JavaScript
5 6 (15.79%) Linux
5 6 (15.79%) Web Services
5 6 (15.79%) XML
5 6 (15.79%) LDAP
5 6 (15.79%) MS Exchange
5 6 (15.79%) SSL
5 6 (15.79%) SaaS
5 6 (15.79%) Exchange Server 2010
5 6 (15.79%) Root Cause Analysis
5 6 (15.79%) Exchange Server 2013
5 6 (15.79%) ServiceNow
5 6 (15.79%) Analytical Skills
6 5 (13.16%) Perl

ITSM
Top Related IT Skills in the East of England by Category

For the 6 months to 21 November 2014, IT contractor jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 6 (15.79%) MS Exchange
1 6 (15.79%) Exchange Server 2010
1 6 (15.79%) Exchange Server 2013
2 1 (2.63%) Lync
2 1 (2.63%) IBM Notes
2 1 (2.63%) SharePoint
Applications
1 4 (10.53%) MS Office
2 1 (2.63%) MS Excel
2 1 (2.63%) Spreadsheet
Business Applications
1 4 (10.53%) assyst
2 2 (5.26%) Remedy ITSM
2 2 (5.26%) MFGPRO
Cloud Services
1 6 (15.79%) SaaS
Communications & Networking
1 6 (15.79%) LDAP
1 6 (15.79%) VPN
1 6 (15.79%) SSL
2 1 (2.63%) DNS
2 1 (2.63%) LAN
2 1 (2.63%) WAN
2 1 (2.63%) DHCP
Database & Business Intelligence
1 2 (5.26%) SQL Server
1 2 (5.26%) SQL Server 2008
Development Applications
1 4 (10.53%) Oracle Forms
General
1 6 (15.79%) Manufacturing
2 3 (7.89%) Publishing
2 3 (7.89%) Law
3 2 (5.26%) Pharmaceutical
3 2 (5.26%) Finance
4 1 (2.63%) Automotive
4 1 (2.63%) Legal
4 1 (2.63%) Retail
4 1 (2.63%) Multimedia
Job Titles
1 8 (21.05%) Analyst
1 8 (21.05%) Consultant
2 7 (18.42%) Problem Manager
3 6 (15.79%) Implementation Consultant
3 6 (15.79%) Project Manager
3 6 (15.79%) ServiceNow Consultant
4 4 (10.53%) Developer
5 2 (5.26%) Team Leader
5 2 (5.26%) IT Project Manager
5 2 (5.26%) ITSM Consultant
5 2 (5.26%) Business Analyst
5 2 (5.26%) Desktop Support
5 2 (5.26%) Business Systems Analyst
5 2 (5.26%) Systems Analyst
5 2 (5.26%) 1st Line Support
5 2 (5.26%) Support Engineer
5 2 (5.26%) Applications Support
5 2 (5.26%) Service Analyst
5 2 (5.26%) Service Manager
5 2 (5.26%) Incident Manager
Libraries, Frameworks & Software Standards
1 6 (15.79%) HTML
1 6 (15.79%) .NET
1 6 (15.79%) Web Services
1 6 (15.79%) XML
2 2 (5.26%) EDI
Miscellaneous
1 6 (15.79%) Analytical Skills
2 3 (7.89%) Management Information System
3 2 (5.26%) NHS
4 1 (2.63%) GIS
4 1 (2.63%) Mathematics
4 1 (2.63%) Computer Science
Operating Systems
1 10 (26.32%) Windows
2 7 (18.42%) Windows Server 2008
3 6 (15.79%) Linux
4 5 (13.16%) UNIX
5 3 (7.89%) Windows 7
6 1 (2.63%) Windows 2000
6 1 (2.63%) Windows XP
6 1 (2.63%) Windows Server 2003
Processes & Methodologies
1 21 (55.26%) ITIL
1 21 (55.26%) Service Management
2 10 (26.32%) Change Management
3 7 (18.42%) Migration
4 6 (15.79%) Workflow
4 6 (15.79%) Root Cause Analysis
5 5 (13.16%) Problem Management
5 5 (13.16%) Unit Testing
5 5 (13.16%) Time Management
5 5 (13.16%) Project Management
6 4 (10.53%) Business Analysis
7 3 (7.89%) Incident Management
7 3 (7.89%) Agile Software Development
7 3 (7.89%) PRINCE2
7 3 (7.89%) Waterfall
7 3 (7.89%) Agile Project Management
8 2 (5.26%) Analytics
8 2 (5.26%) ITIL V3
8 2 (5.26%) Service Delivery
9 1 (2.63%) PRINCE
Programming Languages
1 8 (21.05%) SQL
2 6 (15.79%) JavaScript
3 5 (13.16%) Perl
4 4 (10.53%) PL/SQL
4 4 (10.53%) Korn
5 1 (2.63%) Shell Script
Qualifications
1 4 (10.53%) ITIL Certification
2 3 (7.89%) Degree
3 1 (2.63%) SC Cleared
3 1 (2.63%) Security Cleared
3 1 (2.63%) MCITP
3 1 (2.63%) MCP
3 1 (2.63%) MCSE
3 1 (2.63%) MCSA
3 1 (2.63%) Microsoft Certification
Quality Assurance & Compliance
1 3 (7.89%) SLA
1 3 (7.89%) Sarbanes-Oxley
System Software
1 6 (15.79%) XenApp
2 2 (5.26%) Active Directory
3 1 (2.63%) VMware Infrastructure
Systems Management
1 1 (2.63%) WSUS
1 1 (2.63%) SCCM
1 1 (2.63%) SCOM
Vendors
1 6 (15.79%) Oracle
1 6 (15.79%) Citrix
1 6 (15.79%) NetApp
1 6 (15.79%) ServiceNow
2 2 (5.26%) Remedy
2 2 (5.26%) QAD
2 2 (5.26%) BMC
2 2 (5.26%) Microsoft
3 1 (2.63%) EMC
3 1 (2.63%) VMware
3 1 (2.63%) Lotus
3 1 (2.63%) Apple