The first table below looks at the demand for ITSM skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the East of England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 133 115 122
Rank change year-on-year
-18 +7
Contract jobs citing ITSM 16 2 12
As % of all contract IT jobs located in the East of England 0.50% 0.087% 0.39%
As % of the Processes & Methodologies category 0.69% 0.13% 0.56%
Number of daily rates quoted 9 1 7
Average daily rate £300 £398 £250
Average daily rate % change year-on-year
-24.52% +59.00%
90% offered a daily rate of more than £213 £398 £224
10% offered a daily rate of more than £430 £398 £405
UK excluding London average daily rate £363 £400 £395
% change year-on-year
-9.37% +1.26%
Number of hourly rates quoted 1 0 1
Average hourly rate £26.00 - £34.00
UK excluding London average hourly rate £19.00 £14.50 £16.00
% change year-on-year
+31.03% -9.37%
Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
2324 1582 2149
As % of all contract IT jobs located in the East of England 72.15% 68.60% 69.30%
Number of daily rates quoted 1318 870 1066
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £265 £245 £250
10% offered a daily rate of more than £525 £500 £500
UK excluding London average daily rate £375 £361 £370
% change year-on-year
+4.02% -2.56%
Number of hourly rates quoted 147 120 198
Average hourly rate £35.00 £34.65 £35.00
Average hourly rate % change year-on-year
+1.01% -1.00%
90% offered a hourly rate of more than £11.50 £16.00 £12.50
10% offered a hourly rate of more than £44.75 £41.00 £47.50
UK excluding London average hourly rate £30.00 £32.00 £27.00
% change year-on-year
-6.25% +18.51%
ITSM
England

ITSM
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the East of England region.

ITSM Daily Rate Trend in the East of England

ITSM
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the East of England region over the 3 months to 16 April 2014.

ITSM Daily Rate Histogram in the East of England

ITSM
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the East of England region.

ITSM Hourly Rate Trend in the East of England

ITSM
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the East of England region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Hertfordshire -2 6 £413 +3.77% 1
Cambridgeshire -9 4 - -
Essex - 4 £236 - 1
Bedfordshire - 2 £263 -
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 16 April 2014, IT contractor jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 20 (55.56%) ITIL
2 17 (47.22%) Service Management
3 12 (33.33%) Windows
3 12 (33.33%) CRM
4 11 (30.56%) GIS
4 11 (30.56%) ESRI
4 11 (30.56%) EDRMS
4 11 (30.56%) Lagan
5 10 (27.78%) Civica
5 10 (27.78%) LLPG
6 9 (25.00%) Project Management
7 8 (22.22%) Linux
7 8 (22.22%) PRINCE2
8 7 (19.44%) Change Management
9 6 (16.67%) Wireless
9 6 (16.67%) VMware
9 6 (16.67%) VMware ESX
9 6 (16.67%) IP Telephony
9 6 (16.67%) Requirements Analysis
9 6 (16.67%) vSphere
9 6 (16.67%) VoIP
9 6 (16.67%) PL/SQL
9 6 (16.67%) SQL
9 6 (16.67%) BCP
9 6 (16.67%) VMware Infrastructure
10 5 (13.89%) Microsoft
10 5 (13.89%) ITIL Certification
10 5 (13.89%) T-SQL
10 5 (13.89%) .NET
10 5 (13.89%) UNIX

ITSM
Top Related IT Skills in the East of England by Category

For the 6 months to 16 April 2014, IT contractor jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (5.56%) CMS
2 1 (2.78%) SharePoint
2 1 (2.78%) MS Exchange
Applications
1 3 (8.33%) MS Office
2 2 (5.56%) MS Excel
3 1 (2.78%) MS PowerPoint
Business Applications
1 3 (8.33%) Remedy ITSM
Communications & Networking
1 6 (16.67%) VoIP
1 6 (16.67%) Wireless
1 6 (16.67%) IP Telephony
2 1 (2.78%) VPN
Database & Business Intelligence
1 11 (30.56%) EDRMS
2 2 (5.56%) SQL Server
3 1 (2.78%) Data Warehouse
Development Applications
1 1 (2.78%) VSS/SourceSafe
1 1 (2.78%) Team Foundation Server
General
1 1 (2.78%) Pharmaceutical
1 1 (2.78%) Retail
1 1 (2.78%) Local Government
Job Titles
1 10 (27.78%) Developer
2 8 (22.22%) Analyst
3 6 (16.67%) Applications Developer
3 6 (16.67%) Infrastructure Manager
4 4 (11.11%) Project Manager
5 3 (8.33%) Change Manager
6 2 (5.56%) Programmer
6 2 (5.56%) Support Analyst
6 2 (5.56%) Service Analyst
6 2 (5.56%) Business Analyst
6 2 (5.56%) Migration Project Manager
6 2 (5.56%) .NET Developer
6 2 (5.56%) Change Analyst
7 1 (2.78%) Progress Developer
7 1 (2.78%) Architect
7 1 (2.78%) C# Developer
7 1 (2.78%) Technical Analyst
7 1 (2.78%) Analyst Developer
7 1 (2.78%) ASP.NET Developer
7 1 (2.78%) C# ASP.NET Developer
Libraries, Frameworks & Software Standards
1 5 (13.89%) .NET
2 4 (11.11%) ASP.NET
2 4 (11.11%) XML
2 4 (11.11%) jQuery
2 4 (11.11%) HTML5
2 4 (11.11%) HTML
3 1 (2.78%) CGI
Miscellaneous
1 11 (30.56%) GIS
2 10 (27.78%) LLPG
3 5 (13.89%) iPhone
4 4 (11.11%) Mobile App
4 4 (11.11%) Blackberry
5 3 (8.33%) CMDB
6 2 (5.56%) Client/Server
7 1 (2.78%) Statistics
7 1 (2.78%) Mathematics
7 1 (2.78%) Mainframe
7 1 (2.78%) Clustering
7 1 (2.78%) iPad
Operating Systems
1 12 (33.33%) Windows
2 8 (22.22%) Linux
3 5 (13.89%) UNIX
4 4 (11.11%) Windows Phone
4 4 (11.11%) Android
5 2 (5.56%) Windows XP
6 1 (2.78%) Windows Server 2003
6 1 (2.78%) AIX
6 1 (2.78%) Solaris
6 1 (2.78%) Windows Server 2008
Processes & Methodologies
1 20 (55.56%) ITIL
2 17 (47.22%) Service Management
3 12 (33.33%) CRM
4 9 (25.00%) Project Management
5 8 (22.22%) PRINCE2
6 7 (19.44%) Change Management
7 6 (16.67%) BCP
7 6 (16.67%) Requirements Analysis
8 4 (11.11%) Android Development
8 4 (11.11%) iOS Development
8 4 (11.11%) Release Management
8 4 (11.11%) Migration
9 3 (8.33%) Configuration Management
9 3 (8.33%) Time Management
10 2 (5.56%) Supplier Management
10 2 (5.56%) Data Analysis
10 2 (5.56%) Stakeholder Management
11 1 (2.78%) Scrum
11 1 (2.78%) Programme Management
11 1 (2.78%) Risk Management
Programming Languages
1 6 (16.67%) PL/SQL
1 6 (16.67%) SQL
2 5 (13.89%) T-SQL
3 4 (11.11%) C#
3 4 (11.11%) JavaScript
3 4 (11.11%) PHP
4 1 (2.78%) C
4 1 (2.78%) Perl
4 1 (2.78%) VB.NET
4 1 (2.78%) Progress 4GL
4 1 (2.78%) Shell Script
Qualifications
1 5 (13.89%) ITIL Certification
2 2 (5.56%) SC Cleared
2 2 (5.56%) Security Cleared
3 1 (2.78%) PRINCE2 Practitioner
3 1 (2.78%) Microsoft Certification
Quality Assurance & Compliance
1 1 (2.78%) SLA
1 1 (2.78%) Sarbanes-Oxley
1 1 (2.78%) ISO/IEC 27001
System Software
1 6 (16.67%) VMware ESX
1 6 (16.67%) VMware Infrastructure
1 6 (16.67%) vSphere
2 2 (5.56%) Active Directory
Vendors
1 11 (30.56%) ESRI
1 11 (30.56%) Lagan
2 10 (27.78%) Civica
3 6 (16.67%) VMware
4 5 (13.89%) Microsoft
5 4 (11.11%) BMC
6 3 (8.33%) Remedy
7 2 (5.56%) Oracle
8 1 (2.78%) Cognos
8 1 (2.78%) Progress
8 1 (2.78%) Avaya
8 1 (2.78%) LANDesk
8 1 (2.78%) ServiceNow