The first table below looks at the demand for ITSM skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the East of England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
IT Service Management (ITSM)
Rank 113 122 124
Rank change year-on-year
+9 +2
Contract jobs citing ITSM 3 9 6
As % of all contract IT jobs located in the East of England 0.138% 0.302% 0.230%
As % of the Processes & Methodologies category 0.207% 0.467% 0.353%
Number of daily rates quoted 2 2 4
Average daily rate £406 £388 £400
Average daily rate % change year-on-year
+4.83% -3.12%
UK excluding London average daily rate £390 £350 £350
% change year-on-year
+11.42% -
Number of hourly rates quoted 1 1 1
Average hourly rate £140.00 £34.00 £17.00
Average hourly rate % change year-on-year
+311.76% +100.00%
UK excluding London average hourly rate £15.25 £13.50 £18.00
% change year-on-year
+12.96% -25.00%
All Processes & Methodologies
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
1449 1926 1701
As % of all contract IT jobs located in the East of England 66.56% 64.61% 65.12%
Number of daily rates quoted 822 932 771
Average daily rate £375 £363 £375
Average daily rate % change year-on-year
+3.44% -3.33%
90% offered a daily rate of more than £245 £250 £225
10% offered a daily rate of more than £500 £500 £550
UK excluding London average daily rate £365 £365 £375
% change year-on-year
- -2.66%
Number of hourly rates quoted 128 160 183
Average hourly rate £35.14 £30.50 £32.00
Average hourly rate % change year-on-year
+15.19% -4.68%
90% offered a hourly rate of more than £19.39 £12.50 £14.00
10% offered a hourly rate of more than £43.00 £49.00 £40.00
UK excluding London average hourly rate £31.00 £25.00 £29.00
% change year-on-year
+24.00% -13.79%
ITSM
England

ITSM
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

East of England ITSM Jobs Demand Trend

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the East of England region.

East of England ITSM Daily Rate Trend

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the East of England region.

East of England ITSM Hourly Rate Trend

ITSM
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the East of England region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Cambridgeshire +10 1 £425 +70.00%
Essex - 1 - -
Hertfordshire - 1 £388 -
ITSM
England

ITSM
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT contractor jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 15 (83.33%) ITIL
2 12 (66.67%) Service Management
3 7 (38.89%) Sarbanes-Oxley
3 7 (38.89%) QAD
3 7 (38.89%) MFGPRO
3 7 (38.89%) Time Management
4 6 (33.33%) Manufacturing
4 6 (33.33%) E-Commerce
4 6 (33.33%) EDI
5 5 (27.78%) Active Directory
5 5 (27.78%) Six Sigma
6 4 (22.22%) Disaster Recovery
6 4 (22.22%) Wireless
6 4 (22.22%) Finance
6 4 (22.22%) Remedy
6 4 (22.22%) Remedy ITSM
6 4 (22.22%) PKI
7 3 (16.67%) Business Transformation
7 3 (16.67%) Project Management
7 3 (16.67%) PRINCE2
7 3 (16.67%) GIS
7 3 (16.67%) Change Management
8 2 (11.11%) Legal
8 2 (11.11%) BMC
8 2 (11.11%) MS Office
8 2 (11.11%) Degree
8 2 (11.11%) COBIT
8 2 (11.11%) QA
8 2 (11.11%) Stakeholder Management
9 1 (5.556%) Knowledge Management

ITSM
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT contractor jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Development
1 6 (33.33%) EDI
2 1 (5.556%) Middleware
Applications
1 2 (11.11%) MS Office
Business Applications
1 7 (38.89%) MFGPRO
2 4 (22.22%) Remedy ITSM
3 1 (5.556%) Remedy AR System
Communications & Networking
1 4 (22.22%) Wireless
Database & Business Intelligence
1 3 (16.67%) GIS
General
1 6 (33.33%) Manufacturing
2 4 (22.22%) Finance
3 2 (11.11%) Legal
4 1 (5.556%) Local Government
4 1 (5.556%) Telecoms
Job Titles
1 7 (38.89%) Analyst
2 6 (33.33%) Business Analyst
3 5 (27.78%) Business Systems Analyst
3 5 (27.78%) Systems Analyst
4 2 (11.11%) Consultant
4 2 (11.11%) Project Manager
4 2 (11.11%) PRINCE2 Project Manager
5 1 (5.556%) ITIL Consultant
5 1 (5.556%) Remedy Specialist
5 1 (5.556%) Functional Consultant
5 1 (5.556%) Change Manager
5 1 (5.556%) Service Desk Analyst
5 1 (5.556%) Technical Specialist
5 1 (5.556%) Progress Analyst Programmer
5 1 (5.556%) Progress Programmer
5 1 (5.556%) Systems Programmer
5 1 (5.556%) Business Systems Programmer
5 1 (5.556%) Systems Analyst Programmer
5 1 (5.556%) Analyst Programmer
5 1 (5.556%) Programmer
Miscellaneous
1 4 (22.22%) PKI
2 1 (5.556%) CMDB
2 1 (5.556%) Data Protection Act
2 1 (5.556%) Blackberry
Processes & Methodologies
1 15 (83.33%) ITIL
2 12 (66.67%) Service Management
3 7 (38.89%) Time Management
4 6 (33.33%) E-Commerce
5 5 (27.78%) Six Sigma
6 4 (22.22%) Disaster Recovery
7 3 (16.67%) Business Transformation
7 3 (16.67%) Project Management
7 3 (16.67%) PRINCE2
7 3 (16.67%) Change Management
8 2 (11.11%) Stakeholder Management
9 1 (5.556%) Knowledge Management
9 1 (5.556%) Validation
9 1 (5.556%) Migration
9 1 (5.556%) Business Analysis
9 1 (5.556%) Incident Management
9 1 (5.556%) Business Development
9 1 (5.556%) Analytics
9 1 (5.556%) Data Protection
9 1 (5.556%) Continuous Improvement
Qualifications
1 2 (11.11%) Degree
Quality Assurance & Compliance
1 7 (38.89%) Sarbanes-Oxley
2 2 (11.11%) COBIT
2 2 (11.11%) QA
3 1 (5.556%) ISO/IEC 27001
3 1 (5.556%) ISO 9001
3 1 (5.556%) TickIT
System Software
1 5 (27.78%) Active Directory
Systems Management
1 1 (5.556%) BMC PATROL
Vendors
1 7 (38.89%) QAD
2 4 (22.22%) Remedy
3 2 (11.11%) BMC
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