The table below looks at the statistics for ITSM skills in IT contracts advertised for the East of England region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 24 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 Feb 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / East of England
Rank 98 101 119
Rank change year-on-year
+3 +18
Contract jobs citing ITSM 23 24 13
As % of all contract IT jobs located in the East of England 1.10% 1.01% 0.51%
As % of the Processes & Methodologies category 1.35% 1.27% 0.65%
Number of daily rates quoted 14 15 8
Median daily rate £284 £350 £225
Median daily rate % change year-on-year
-18.92% +55.55%
90% offered a daily rate of more than £163 £174 £129
10% offered a daily rate of more than £377 £385 £474
UK excluding London median daily rate £375 £350 £373
% change year-on-year
+7.14% -6.04%
Number of hourly rates quoted 0 0 1
Median hourly rate - - £20.00
UK excluding London median hourly rate £13.00 £13.00 £15.75
% change year-on-year
- -17.46%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
1710 1890 1987
As % of all contract IT jobs located in the East of England 81.78% 79.88% 77.95%
Number of daily rates quoted 1014 1148 1193
Median daily rate £425 £425 £413
Median daily rate % change year-on-year
- +3.03%
90% offered a daily rate of more than £275 £280 £249
10% offered a daily rate of more than £563 £588 £579
UK excluding London median daily rate £408 £400 £400
% change year-on-year
+1.87% -
Number of hourly rates quoted 95 159 149
Median hourly rate £41.00 £38.50 £24.50
Median hourly rate % change year-on-year
+6.49% +57.14%
90% offered a hourly rate of more than £17.50 £16.10 £12.00
10% offered a hourly rate of more than £52.00 £55.00 £43.00
UK excluding London median hourly rate £36.00 £40.00 £27.50
% change year-on-year
-10.00% +45.45%

ITSM
Jobs Demand Trend in the East of England

The demand trend of contract jobs across the East of England region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the East of England region.

ITSM Daily Rate Trend in the East of England

ITSM
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the East of England region over the 3 months to 24 February 2017.

ITSM Daily Rate Histogram in the East of England

ITSM
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the East of England region.

ITSM Hourly Rate Trend in the East of England

ITSM
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the East of England region over the 3 months to 24 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +2 8 £163 -54.38% 2
Cambridgeshire +4 6 £268 -16.40%
Bedfordshire +6 5 £300 - 3
Norfolk - 3 £368 -
Essex -18 1 - -
Suffolk - 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 24 February 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region with a requirement for ITSM.

1 32 (58.18%) ITIL
2 27 (49.09%) Service Management
3 15 (27.27%) Change Management
4 14 (25.45%) MS Office
5 12 (21.82%) Windows
6 11 (20.00%) Linux
6 11 (20.00%) SQL
6 11 (20.00%) Windows 7
7 10 (18.18%) MS Excel
7 10 (18.18%) Microsoft
7 10 (18.18%) Service Delivery
8 9 (16.36%) Problem Management
9 8 (14.55%) Office 365
10 7 (12.73%) Windows 8
10 7 (12.73%) Analytical Skills
10 7 (12.73%) Finance
11 6 (10.91%) Windows Server 2003
11 6 (10.91%) Remedy
11 6 (10.91%) SharePoint
11 6 (10.91%) Oracle
11 6 (10.91%) VMware
11 6 (10.91%) Remedy ITSM
12 5 (9.09%) Unit Testing
12 5 (9.09%) VMware Infrastructure
12 5 (9.09%) Capacity Planning
12 5 (9.09%) People Management
12 5 (9.09%) Stakeholder Management
12 5 (9.09%) Oracle ADF
12 5 (9.09%) Manufacturing
12 5 (9.09%) Technical Architecture

ITSM
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (10.91%) SharePoint
2 5 (9.09%) BizTalk Server
2 5 (9.09%) IIS
3 1 (1.82%) MS Exchange
3 1 (1.82%) SharePoint Server
Applications
1 14 (25.45%) MS Office
2 10 (18.18%) MS Excel
3 2 (3.64%) MS PowerPoint
4 1 (1.82%) MS Visio
Business Applications
1 6 (10.91%) Remedy ITSM
2 1 (1.82%) assyst
2 1 (1.82%) MFGPRO
2 1 (1.82%) SAP Business One
Cloud Services
1 8 (14.55%) Office 365
2 3 (5.45%) Microsoft Azure
Communications & Networking
1 4 (7.27%) DNS
2 1 (1.82%) Cisco ASA
2 1 (1.82%) Cisco IOS
2 1 (1.82%) Firewall
2 1 (1.82%) SAN
2 1 (1.82%) Structured Cabling
2 1 (1.82%) VoIP
Database & Business Intelligence
1 1 (1.82%) DB2
1 1 (1.82%) Essbase
1 1 (1.82%) MS Access
Development Applications
1 1 (1.82%) JDeveloper
General
1 7 (12.73%) Finance
2 5 (9.09%) Manufacturing
3 4 (7.27%) Telecoms
4 3 (5.45%) Banking
5 1 (1.82%) Advertising
5 1 (1.82%) Legal
5 1 (1.82%) Marketing
Job Titles
1 17 (30.91%) Analyst
2 7 (12.73%) Architect
3 6 (10.91%) Service Analyst
4 5 (9.09%) Business Analyst
4 5 (9.09%) Desktop Team Leader
4 5 (9.09%) Developer
4 5 (9.09%) IT Analyst
4 5 (9.09%) Team Leader
5 4 (7.27%) ITSM Analyst
5 4 (7.27%) Oracle Developer
5 4 (7.27%) Solutions Architect
6 3 (5.45%) Administrator
6 3 (5.45%) DBA
6 3 (5.45%) Head of Infrastructure
6 3 (5.45%) ITIL Business Analyst
6 3 (5.45%) Senior Analyst
6 3 (5.45%) Senior Business Analyst
6 3 (5.45%) Service Architect
6 3 (5.45%) Technical Analyst
6 3 (5.45%) Transition Analyst
Libraries, Frameworks & Software Standards
1 5 (9.09%) .NET
1 5 (9.09%) Oracle ADF
1 5 (9.09%) Web Services
2 2 (3.64%) J2EE
3 1 (1.82%) Middleware
Miscellaneous
1 7 (12.73%) Analytical Skills
2 2 (3.64%) Client/Server
2 2 (3.64%) Mainframe
3 1 (1.82%) Management Information System
3 1 (1.82%) NHS
3 1 (1.82%) Smartphone
Operating Systems
1 12 (21.82%) Windows
2 11 (20.00%) Linux
2 11 (20.00%) Windows 7
3 7 (12.73%) Windows 8
4 6 (10.91%) Windows Server 2003
5 5 (9.09%) AIX
6 3 (5.45%) Windows Server
7 2 (3.64%) Windows Server 2008
8 1 (1.82%) Android
Processes & Methodologies
1 32 (58.18%) ITIL
2 27 (49.09%) Service Management
3 15 (27.27%) Change Management
4 10 (18.18%) Service Delivery
5 9 (16.36%) Problem Management
6 5 (9.09%) Capacity Planning
6 5 (9.09%) CRM
6 5 (9.09%) People Management
6 5 (9.09%) Stakeholder Management
6 5 (9.09%) Technical Architecture
6 5 (9.09%) Unit Testing
7 4 (7.27%) Capacity Management
7 4 (7.27%) Service Design
8 3 (5.45%) Business Continuity
8 3 (5.45%) Business Process Mapping
8 3 (5.45%) Configuration Management
8 3 (5.45%) Information Security
8 3 (5.45%) Line Management
8 3 (5.45%) Test Management
8 3 (5.45%) Transition Management
Programming Languages
1 11 (20.00%) SQL
2 5 (9.09%) Java
2 5 (9.09%) PL/SQL
2 5 (9.09%) Python
2 5 (9.09%) VB.NET
3 1 (1.82%) C
3 1 (1.82%) COBOL
3 1 (1.82%) VB
Qualifications
1 2 (3.64%) ITIL Certification
2 1 (1.82%) A+ Certification
2 1 (1.82%) APMP
2 1 (1.82%) CCNA
2 1 (1.82%) Cisco Certification
2 1 (1.82%) Degree
2 1 (1.82%) MCP
2 1 (1.82%) SC Cleared
2 1 (1.82%) Security Cleared
Quality Assurance & Compliance
1 1 (1.82%) Disclosure Scotland
1 1 (1.82%) SLA
System Software
1 5 (9.09%) VMware Infrastructure
2 4 (7.27%) Virtual Desktop
2 4 (7.27%) VMware ESX
3 3 (5.45%) Active Directory
Vendors
1 10 (18.18%) Microsoft
2 6 (10.91%) Oracle
2 6 (10.91%) Remedy
2 6 (10.91%) VMware
3 5 (9.09%) Progress
4 4 (7.27%) Avaya
4 4 (7.27%) BMC
4 4 (7.27%) Epicor
5 2 (3.64%) Cisco
6 1 (1.82%) Adobe
6 1 (1.82%) Citrix
6 1 (1.82%) Intel Security
6 1 (1.82%) SAP
6 1 (1.82%) ServiceNow
6 1 (1.82%) Tableau
6 1 (1.82%) Veeam