The table below looks at the statistics for ITSM skills in IT contracts advertised for the East of England region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 25 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Jul 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 104 100 123
Rank change year-on-year
-4 +23
Contract jobs citing ITSM 24 48 23
As % of all contract IT jobs located in the East of England 0.95% 1.54% 0.77%
As % of the Processes & Methodologies category 1.18% 1.96% 1.00%
Number of daily rates quoted 11 28 12
Median daily rate £275 £411 £450
Median daily rate % change year-on-year
-33.13% -8.61%
90% offered a daily rate of more than £174 £190 £325
10% offered a daily rate of more than £350 £433 £500
UK excluding London median daily rate £365 £375 £388
% change year-on-year
-2.66% -3.22%
Number of hourly rates quoted 4 3 5
Median hourly rate £32.40 £10.50 £20.75
Median hourly rate % change year-on-year
+208.57% -49.39%
90% offered a hourly rate of more than £32.12 £10.50 £14.90
10% offered a hourly rate of more than £34.92 £10.90 £33.60
UK excluding London median hourly rate £19.70 £18.50 £16.25
% change year-on-year
+6.48% +13.84%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
2034 2454 2295
As % of all contract IT jobs located in the East of England 80.17% 78.98% 77.25%
Number of daily rates quoted 1193 1507 1339
Median daily rate £425 £390 £388
Median daily rate % change year-on-year
+8.97% +0.64%
90% offered a daily rate of more than £260 £260 £250
10% offered a daily rate of more than £550 £525 £500
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 155 162 156
Median hourly rate £35.00 £32.50 £29.00
Median hourly rate % change year-on-year
+7.69% +12.06%
90% offered a hourly rate of more than £16.50 £12.00 £15.00
10% offered a hourly rate of more than £46.50 £50.00 £41.95
UK excluding London median hourly rate £30.00 £30.50 £26.98
% change year-on-year
-1.63% +13.06%

ITSM
Jobs Demand Trend in the East of England

The demand trend of contract jobs across the East of England region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the East of England region.

ITSM Daily Rate Trend in the East of England

ITSM
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the East of England region over the 3 months to 25 July 2016.

ITSM Daily Rate Histogram in the East of England

ITSM
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the East of England region.

ITSM Hourly Rate Trend in the East of England

ITSM
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the East of England region over the 3 months to 25 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +5 10 £250 -39.39% 1
Cambridgeshire +11 8 £262 -13.02% 2
Bedfordshire - 4 £350 - 1
Suffolk - 3 £133 -
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 25 July 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region with a requirement for ITSM.

1 34 (73.91%) ITIL
2 21 (45.65%) Service Management
3 15 (32.61%) Windows
3 15 (32.61%) MS Office
4 12 (26.09%) MS Excel
4 12 (26.09%) Microsoft
5 10 (21.74%) Remedy
5 10 (21.74%) Remedy ITSM
6 9 (19.57%) BMC
7 8 (17.39%) Service Delivery
7 8 (17.39%) Client/Server
7 8 (17.39%) Release Management
7 8 (17.39%) Windows 7
8 7 (15.22%) Office 365
8 7 (15.22%) SharePoint
8 7 (15.22%) Active Directory
9 6 (13.04%) BizTalk Server
9 6 (13.04%) CRM
9 6 (13.04%) J2EE
9 6 (13.04%) Project Management
9 6 (13.04%) Mainframe
9 6 (13.04%) Finance
9 6 (13.04%) Data Analysis
9 6 (13.04%) Business Analysis
9 6 (13.04%) CMDB
10 5 (10.87%) Retail
10 5 (10.87%) ITIL Certification
10 5 (10.87%) Oracle
10 5 (10.87%) SAP
10 5 (10.87%) SQL

ITSM
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (15.22%) SharePoint
2 6 (13.04%) BizTalk Server
3 5 (10.87%) Skype for Business
4 2 (4.35%) Blackberry Enterprise Server
4 2 (4.35%) IIS
4 2 (4.35%) MS Exchange
5 1 (2.17%) CMS
5 1 (2.17%) Oracle Workflow
Applications
1 15 (32.61%) MS Office
2 12 (26.09%) MS Excel
3 2 (4.35%) MS PowerPoint
Business Applications
1 10 (21.74%) Remedy ITSM
2 4 (8.70%) Dynamics CRM
3 1 (2.17%) Remedy AR System
Cloud Services
1 7 (15.22%) Office 365
2 5 (10.87%) Microsoft Azure
3 4 (8.70%) Yammer
4 1 (2.17%) Azure Active Directory
Communications & Networking
1 3 (6.52%) DNS
1 3 (6.52%) Remote Desktop
2 2 (4.35%) VoIP
3 1 (2.17%) DHCP
3 1 (2.17%) Skype
3 1 (2.17%) TCP/IP
Database & Business Intelligence
1 4 (8.70%) Essbase
1 4 (8.70%) MS Access
1 4 (8.70%) SQL Server
2 2 (4.35%) DB2
3 1 (2.17%) BusinessObjects
Development Applications
1 1 (2.17%) AdminStudio
1 1 (2.17%) Oracle Forms
General
1 6 (13.04%) Finance
2 5 (10.87%) Retail
3 2 (4.35%) Automotive
3 2 (4.35%) Marketing
4 1 (2.17%) Manufacturing
4 1 (2.17%) Pharmaceutical
Job Titles
1 24 (52.17%) Analyst
2 10 (21.74%) IT Analyst
3 8 (17.39%) Developer
3 8 (17.39%) Remedy Developer
3 8 (17.39%) Service Analyst
3 8 (17.39%) Support Analyst
4 5 (10.87%) Desktop Support
5 4 (8.70%) Applications Support
5 4 (8.70%) Consultant
5 4 (8.70%) Report Analyst
5 4 (8.70%) Service Desk Analyst
6 3 (6.52%) Applications Support Analyst
6 3 (6.52%) Facilities Analyst
6 3 (6.52%) ITIL Manager
6 3 (6.52%) Management Consultant
6 3 (6.52%) Service Management Consultant
7 2 (4.35%) Active Directory Analyst
7 2 (4.35%) Data Centre Analyst
7 2 (4.35%) Incident Manager
7 2 (4.35%) ITSM Analyst
Libraries, Frameworks & Software Standards
1 6 (13.04%) J2EE
2 3 (6.52%) COM
3 2 (4.35%) Web Services
Miscellaneous
1 8 (17.39%) Client/Server
2 6 (13.04%) CMDB
2 6 (13.04%) Mainframe
3 5 (10.87%) Data Centre
4 4 (8.70%) Analytical Skills
5 3 (6.52%) Blackberry
5 3 (6.52%) User Experience
6 2 (4.35%) Driving Licence
6 2 (4.35%) Video Conferencing
7 1 (2.17%) iPad
7 1 (2.17%) iPhone
7 1 (2.17%) Virtual Team
Operating Systems
1 15 (32.61%) Windows
2 8 (17.39%) Windows 7
3 3 (6.52%) Windows 8
3 3 (6.52%) Windows Server 2003
4 2 (4.35%) Windows 10
5 1 (2.17%) Android
5 1 (2.17%) Apple iOS
5 1 (2.17%) Windows Phone
5 1 (2.17%) Windows Server
5 1 (2.17%) Windows Server 2008
Processes & Methodologies
1 34 (73.91%) ITIL
2 21 (45.65%) Service Management
3 8 (17.39%) Release Management
3 8 (17.39%) Service Delivery
4 6 (13.04%) Business Analysis
4 6 (13.04%) CRM
4 6 (13.04%) Data Analysis
4 6 (13.04%) Project Management
5 5 (10.87%) Business Intelligence
5 5 (10.87%) ITIL V3
6 4 (8.70%) Case Management
6 4 (8.70%) Data Management
6 4 (8.70%) Disaster Recovery
6 4 (8.70%) Document Management
6 4 (8.70%) Time Management
7 3 (6.52%) Change Control
7 3 (6.52%) Change Management
7 3 (6.52%) Problem Management
7 3 (6.52%) Workflow
8 2 (4.35%) Continuous Improvement
Programming Languages
1 5 (10.87%) SQL
2 4 (8.70%) VB
3 3 (6.52%) COBOL
Qualifications
1 5 (10.87%) ITIL Certification
2 4 (8.70%) Security Cleared
3 2 (4.35%) MCSE
3 2 (4.35%) Microsoft Certification
4 1 (2.17%) BPSS Clearance
Quality Assurance & Compliance
1 3 (6.52%) SLA
2 1 (2.17%) Disclosure Scotland
System Software
1 7 (15.22%) Active Directory
2 2 (4.35%) Virtual Desktop
2 2 (4.35%) VMware ESX
2 2 (4.35%) VMware Infrastructure
3 1 (2.17%) Virtual Machines
Systems Management
1 2 (4.35%) Tivoli Storage Manager
2 1 (2.17%) SCCM
Vendors
1 12 (26.09%) Microsoft
2 10 (21.74%) Remedy
3 9 (19.57%) BMC
4 5 (10.87%) Oracle
4 5 (10.87%) SAP
4 5 (10.87%) Tableau
5 4 (8.70%) Infor
5 4 (8.70%) Salesforce.com
6 3 (6.52%) Apple
6 3 (6.52%) ServiceNow
7 2 (4.35%) VMware
8 1 (2.17%) Virgin Media