The table below looks at the statistics for ITSM skills in IT contracts advertised for the East of England region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 30 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 May 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 110 102 131
Rank change year-on-year
-8 +29
Contract jobs citing ITSM 20 37 15
As % of all contract IT jobs located in the East of England 0.81% 1.31% 0.50%
As % of the Processes & Methodologies category 1.03% 1.70% 0.66%
Number of daily rates quoted 14 16 9
Median daily rate £325 £425 £450
Median daily rate % change year-on-year
-23.52% -5.55%
90% offered a daily rate of more than £123 £375 £287
10% offered a daily rate of more than £463 £538 £500
UK excluding London median daily rate £385 £375 £368
% change year-on-year
+2.66% +2.04%
Number of hourly rates quoted 0 3 1
Median hourly rate - £10.50 £16.25
Median hourly rate % change year-on-year
- -35.38%
UK excluding London median hourly rate £17.38 £12.50 £19.50
% change year-on-year
+39.00% -35.89%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
1946 2182 2268
As % of all contract IT jobs located in the East of England 78.85% 77.46% 75.60%
Number of daily rates quoted 1120 1243 1280
Median daily rate £425 £400 £385
Median daily rate % change year-on-year
+6.25% +3.89%
90% offered a daily rate of more than £300 £250 £250
10% offered a daily rate of more than £575 £550 £475
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 134 157 153
Median hourly rate £27.50 £36.00 £30.50
Median hourly rate % change year-on-year
-23.61% +18.03%
90% offered a hourly rate of more than £16.50 £12.00 £13.50
10% offered a hourly rate of more than £50.00 £43.50 £42.50
UK excluding London median hourly rate £32.50 £30.00 £30.00
% change year-on-year
+8.33% -

ITSM
Jobs Demand Trend in the East of England

The demand trend of contract jobs across the East of England region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the East of England region.

ITSM Daily Rate Trend in the East of England

ITSM
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the East of England region over the 3 months to 30 May 2016.

ITSM Daily Rate Histogram in the East of England

ITSM
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the East of England region.

ITSM Hourly Rate Trend in the East of England

ITSM
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the East of England region over the 3 months to 30 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +3 9 £450 +5.88% 3
Cambridgeshire +3 4 £262 -36.48%
Suffolk - 3 £113 -
Bedfordshire - 2 £350 -
Norfolk - 2 £325 -
Essex -12 1 £200 -56.52% 1
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 30 May 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region with a requirement for ITSM.

1 35 (77.78%) ITIL
2 30 (66.67%) Service Management
3 13 (28.89%) ITIL V3
4 12 (26.67%) Windows
5 11 (24.44%) BMC
5 11 (24.44%) Remedy
5 11 (24.44%) Remedy ITSM
6 10 (22.22%) Windows 7
6 10 (22.22%) Service Delivery
6 10 (22.22%) Analytical Skills
7 9 (20.00%) ServiceNow
7 9 (20.00%) Active Directory
7 9 (20.00%) MS Office
8 8 (17.78%) MS Excel
8 8 (17.78%) Microsoft
9 6 (13.33%) Security Cleared
9 6 (13.33%) Knowledge Management
9 6 (13.33%) CMDB
10 5 (11.11%) Data Centre
10 5 (11.11%) Tableau
10 5 (11.11%) Office 365
10 5 (11.11%) Apple
10 5 (11.11%) ITIL Certification
10 5 (11.11%) Blackberry
10 5 (11.11%) Web Services
10 5 (11.11%) XML
11 4 (8.89%) MCSE
11 4 (8.89%) VoIP
11 4 (8.89%) Blackberry Enterprise Server
11 4 (8.89%) Microsoft Certification

ITSM
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (8.89%) Blackberry Enterprise Server
2 3 (6.67%) SharePoint
3 2 (4.44%) BizTalk Server
3 2 (4.44%) IIS
3 2 (4.44%) MS Exchange
4 1 (2.22%) CMS
4 1 (2.22%) Oracle Workflow
4 1 (2.22%) Skype for Business
Applications
1 9 (20.00%) MS Office
2 8 (17.78%) MS Excel
3 2 (4.44%) MS PowerPoint
Business Applications
1 11 (24.44%) Remedy ITSM
2 1 (2.22%) Remedy AR System
Cloud Services
1 5 (11.11%) Office 365
2 1 (2.22%) Azure Active Directory
2 1 (2.22%) Microsoft Azure
Communications & Networking
1 4 (8.89%) VoIP
2 3 (6.67%) DNS
2 3 (6.67%) Remote Desktop
3 1 (2.22%) DHCP
3 1 (2.22%) Skype
3 1 (2.22%) TCP/IP
Database & Business Intelligence
1 1 (2.22%) MS Access
Development Applications
1 1 (2.22%) AdminStudio
1 1 (2.22%) Oracle Forms
1 1 (2.22%) SoapUI
General
1 4 (8.89%) Banking
1 4 (8.89%) Finance
1 4 (8.89%) Retail
1 4 (8.89%) Telecoms
2 1 (2.22%) Marketing
2 1 (2.22%) Pharmaceutical
Job Titles
1 16 (35.56%) Analyst
2 9 (20.00%) IT Analyst
2 9 (20.00%) Service Analyst
3 6 (13.33%) Desktop Support
3 6 (13.33%) Developer
3 6 (13.33%) Remedy Developer
3 6 (13.33%) Service Management Manager
3 6 (13.33%) Service Manager
4 4 (8.89%) Consultant
4 4 (8.89%) Report Analyst
4 4 (8.89%) Service Desk Analyst
5 3 (6.67%) ITIL Manager
5 3 (6.67%) ITSM Analyst
5 3 (6.67%) Management Consultant
5 3 (6.67%) Remedy Analyst
5 3 (6.67%) Service Management Analyst
5 3 (6.67%) Service Management Consultant
6 2 (4.44%) IT Consultant
6 2 (4.44%) ITSM Consultant
6 2 (4.44%) Support Analyst
Libraries, Frameworks & Software Standards
1 5 (11.11%) Web Services
1 5 (11.11%) XML
2 1 (2.22%) J2EE
Miscellaneous
1 10 (22.22%) Analytical Skills
2 6 (13.33%) CMDB
3 5 (11.11%) Blackberry
3 5 (11.11%) Data Centre
4 3 (6.67%) Client/Server
5 1 (2.22%) Driving Licence
5 1 (2.22%) iPad
5 1 (2.22%) iPhone
5 1 (2.22%) Mainframe
5 1 (2.22%) User Experience
Operating Systems
1 12 (26.67%) Windows
2 10 (22.22%) Windows 7
3 3 (6.67%) Windows Server 2003
4 2 (4.44%) Windows 10
5 1 (2.22%) Android
5 1 (2.22%) Apple iOS
5 1 (2.22%) Windows 8
5 1 (2.22%) Windows Phone
5 1 (2.22%) Windows Server
5 1 (2.22%) Windows Server 2008
Processes & Methodologies
1 35 (77.78%) ITIL
2 30 (66.67%) Service Management
3 13 (28.89%) ITIL V3
4 10 (22.22%) Service Delivery
5 6 (13.33%) Knowledge Management
6 4 (8.89%) Asset Management
6 4 (8.89%) Continuous Improvement
7 3 (6.67%) Change Control
8 2 (4.44%) Business Continuity
8 2 (4.44%) Capacity Planning
8 2 (4.44%) CRM
8 2 (4.44%) Disaster Recovery
8 2 (4.44%) Integration Testing
8 2 (4.44%) Migration
8 2 (4.44%) Performance Management
8 2 (4.44%) Problem Management
8 2 (4.44%) Project Management
8 2 (4.44%) Requirements Analysis
8 2 (4.44%) Stakeholder Management
8 2 (4.44%) Use Case
Programming Languages
1 3 (6.67%) SQL
2 2 (4.44%) PowerShell
Qualifications
1 6 (13.33%) Security Cleared
2 5 (11.11%) ITIL Certification
3 4 (8.89%) MCSE
3 4 (8.89%) Microsoft Certification
4 1 (2.22%) BPSS Clearance
Quality Assurance & Compliance
1 1 (2.22%) Disclosure Scotland
System Software
1 9 (20.00%) Active Directory
2 2 (4.44%) VMware ESX
2 2 (4.44%) VMware Infrastructure
2 2 (4.44%) XenDesktop
Systems Management
1 1 (2.22%) SCCM
Vendors
1 11 (24.44%) BMC
1 11 (24.44%) Remedy
2 9 (20.00%) ServiceNow
3 8 (17.78%) Microsoft
4 5 (11.11%) Apple
4 5 (11.11%) Tableau
5 2 (4.44%) VMware
6 1 (2.22%) FrontRange
6 1 (2.22%) Oracle