The table below looks at the statistics for ITSM skills in IT contracts advertised for the East of England region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 1 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
1 Jul 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 116 93 119
Rank change year-on-year
-23 +26
Contract jobs citing ITSM 15 49 24
As % of all contract IT jobs located in the East of England 0.60% 1.64% 0.81%
As % of the Processes & Methodologies category 0.75% 2.08% 1.07%
Number of daily rates quoted 8 28 12
Median daily rate £258 £413 £450
Median daily rate % change year-on-year
-37.57% -8.33%
90% offered a daily rate of more than £131 £275 £303
10% offered a daily rate of more than £355 £460 £500
UK excluding London median daily rate £375 £378 £375
% change year-on-year
-0.66% +0.66%
Number of hourly rates quoted 2 3 4
Median hourly rate £32.20 £10.50 £23.88
Median hourly rate % change year-on-year
+206.66% -56.02%
90% offered a hourly rate of more than £32.04 £10.50 £14.68
10% offered a hourly rate of more than £32.36 £10.90 £33.95
UK excluding London median hourly rate £22.85 £12.50 £19.00
% change year-on-year
+82.80% -34.21%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
1991 2356 2253
As % of all contract IT jobs located in the East of England 79.77% 78.85% 76.45%
Number of daily rates quoted 1153 1425 1283
Median daily rate £425 £400 £380
Median daily rate % change year-on-year
+6.25% +5.26%
90% offered a daily rate of more than £260 £265 £250
10% offered a daily rate of more than £575 £525 £480
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 155 160 159
Median hourly rate £31.00 £33.00 £30.00
Median hourly rate % change year-on-year
-6.06% +10.00%
90% offered a hourly rate of more than £16.50 £12.00 £14.30
10% offered a hourly rate of more than £47.20 £50.00 £42.50
UK excluding London median hourly rate £28.50 £30.00 £30.00
% change year-on-year
-5.00% -

ITSM
Jobs Demand Trend in the East of England

The demand trend of contract jobs across the East of England region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the East of England region.

ITSM Daily Rate Trend in the East of England

ITSM
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the East of England region over the 3 months to 1 July 2016.

ITSM Daily Rate Histogram in the East of England

ITSM
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the East of England region.

ITSM Hourly Rate Trend in the East of England

ITSM
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the East of England region over the 3 months to 1 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex -1 5 £240 -41.81% 1
Cambridgeshire +9 4 £262 -36.48% 4
Bedfordshire - 3 £350 -
Suffolk - 3 £123 -
Hertfordshire -3 1 - - 2
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 1 July 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region with a requirement for ITSM.

1 28 (70.00%) ITIL
2 20 (50.00%) Service Management
3 13 (32.50%) MS Office
4 10 (25.00%) Windows
4 10 (25.00%) MS Excel
4 10 (25.00%) BMC
4 10 (25.00%) Remedy
4 10 (25.00%) Remedy ITSM
5 9 (22.50%) Service Delivery
5 9 (22.50%) Microsoft
6 7 (17.50%) Client/Server
6 7 (17.50%) Windows 7
7 6 (15.00%) Active Directory
7 6 (15.00%) CMDB
8 5 (12.50%) Data Analysis
8 5 (12.50%) Business Analysis
8 5 (12.50%) Release Management
8 5 (12.50%) Mainframe
8 5 (12.50%) ITIL Certification
8 5 (12.50%) J2EE
8 5 (12.50%) Tableau
8 5 (12.50%) Office 365
9 4 (10.00%) ServiceNow
9 4 (10.00%) Analytical Skills
9 4 (10.00%) ITIL V3
9 4 (10.00%) SharePoint
9 4 (10.00%) MS Access
9 4 (10.00%) Finance
9 4 (10.00%) Time Management
10 3 (7.50%) Essbase

ITSM
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (10.00%) SharePoint
2 3 (7.50%) BizTalk Server
3 2 (5.00%) IIS
3 2 (5.00%) MS Exchange
3 2 (5.00%) Skype for Business
4 1 (2.50%) Blackberry Enterprise Server
4 1 (2.50%) CMS
4 1 (2.50%) Oracle Workflow
Applications
1 13 (32.50%) MS Office
2 10 (25.00%) MS Excel
3 2 (5.00%) MS PowerPoint
Business Applications
1 10 (25.00%) Remedy ITSM
2 1 (2.50%) Dynamics CRM
2 1 (2.50%) Remedy AR System
Cloud Services
1 5 (12.50%) Office 365
2 2 (5.00%) Microsoft Azure
3 1 (2.50%) Azure Active Directory
3 1 (2.50%) Yammer
Communications & Networking
1 3 (7.50%) DNS
1 3 (7.50%) Remote Desktop
2 1 (2.50%) DHCP
2 1 (2.50%) Skype
2 1 (2.50%) TCP/IP
2 1 (2.50%) VoIP
Database & Business Intelligence
1 4 (10.00%) MS Access
2 3 (7.50%) Essbase
3 1 (2.50%) DB2
3 1 (2.50%) SQL Server
Development Applications
1 1 (2.50%) AdminStudio
1 1 (2.50%) Oracle Forms
1 1 (2.50%) SoapUI
General
1 4 (10.00%) Finance
2 2 (5.00%) Banking
2 2 (5.00%) Marketing
2 2 (5.00%) Retail
2 2 (5.00%) Telecoms
3 1 (2.50%) Automotive
3 1 (2.50%) Manufacturing
3 1 (2.50%) Pharmaceutical
Job Titles
1 18 (45.00%) Analyst
2 9 (22.50%) IT Analyst
3 8 (20.00%) Service Analyst
4 6 (15.00%) Developer
4 6 (15.00%) Remedy Developer
4 6 (15.00%) Support Analyst
5 4 (10.00%) Consultant
5 4 (10.00%) Report Analyst
5 4 (10.00%) Service Desk Analyst
6 3 (7.50%) Applications Support
6 3 (7.50%) Desktop Support
6 3 (7.50%) ITIL Manager
6 3 (7.50%) Management Consultant
6 3 (7.50%) Service Management Consultant
7 2 (5.00%) 1st Line Service Desk Analyst
7 2 (5.00%) Incident and Problem Manager
7 2 (5.00%) ITSM Analyst
7 2 (5.00%) ITSM Consultant
7 2 (5.00%) Remedy Analyst
7 2 (5.00%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 5 (12.50%) J2EE
2 3 (7.50%) Web Services
2 3 (7.50%) XML
3 1 (2.50%) COM
Miscellaneous
1 7 (17.50%) Client/Server
2 6 (15.00%) CMDB
3 5 (12.50%) Mainframe
4 4 (10.00%) Analytical Skills
5 2 (5.00%) Blackberry
5 2 (5.00%) Data Centre
6 1 (2.50%) Driving Licence
6 1 (2.50%) iPad
6 1 (2.50%) iPhone
6 1 (2.50%) User Experience
6 1 (2.50%) Video Conferencing
Operating Systems
1 10 (25.00%) Windows
2 7 (17.50%) Windows 7
3 3 (7.50%) Windows Server 2003
4 2 (5.00%) Windows 10
4 2 (5.00%) Windows 8
5 1 (2.50%) Android
5 1 (2.50%) Apple iOS
5 1 (2.50%) Windows Phone
5 1 (2.50%) Windows Server
5 1 (2.50%) Windows Server 2008
Processes & Methodologies
1 28 (70.00%) ITIL
2 20 (50.00%) Service Management
3 9 (22.50%) Service Delivery
4 5 (12.50%) Business Analysis
4 5 (12.50%) Data Analysis
4 5 (12.50%) Release Management
5 4 (10.00%) ITIL V3
5 4 (10.00%) Time Management
6 3 (7.50%) Change Control
6 3 (7.50%) CRM
6 3 (7.50%) Problem Management
7 2 (5.00%) Business Continuity
7 2 (5.00%) Business Intelligence
7 2 (5.00%) Change Management
7 2 (5.00%) Disaster Recovery
7 2 (5.00%) Incident Management
7 2 (5.00%) Performance Management
7 2 (5.00%) Project Management
7 2 (5.00%) SDLC
7 2 (5.00%) Stakeholder Management
Programming Languages
1 3 (7.50%) SQL
1 3 (7.50%) VB
2 2 (5.00%) COBOL
3 1 (2.50%) PowerShell
Qualifications
1 5 (12.50%) ITIL Certification
2 3 (7.50%) Security Cleared
3 1 (2.50%) BPSS Clearance
3 1 (2.50%) MCSE
3 1 (2.50%) Microsoft Certification
Quality Assurance & Compliance
1 1 (2.50%) Disclosure Scotland
1 1 (2.50%) SLA
System Software
1 6 (15.00%) Active Directory
2 2 (5.00%) Virtual Desktop
2 2 (5.00%) VMware ESX
2 2 (5.00%) VMware Infrastructure
3 1 (2.50%) Virtual Machines
3 1 (2.50%) XenDesktop
Systems Management
1 1 (2.50%) SCCM
Vendors
1 10 (25.00%) BMC
1 10 (25.00%) Remedy
2 9 (22.50%) Microsoft
3 5 (12.50%) Tableau
4 4 (10.00%) ServiceNow
5 2 (5.00%) Apple
5 2 (5.00%) Oracle
5 2 (5.00%) VMware
6 1 (2.50%) Infor
6 1 (2.50%) Salesforce.com
6 1 (2.50%) SAP