The table below looks at the statistics for ITSM skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 126 107 140
Rank change year-on-year
-19 +33
Contract jobs citing ITSM 17 19 5
As % of all contract IT jobs located in the East of England 0.55% 0.78% 0.16%
As % of the Processes & Methodologies category 0.73% 1.11% 0.24%
Number of daily rates quoted 7 13 2
Average daily rate
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£455 £400 £298
Average daily rate % change year-on-year
+13.75% +34.45%
90% offered a daily rate of more than £285 £355 £280
10% offered a daily rate of more than £500 £425 £316
UK excluding London average daily rate £424 £348 £325
% change year-on-year
+21.94% +6.92%
Number of hourly rates quoted 6 0 1
Average hourly rate £19.88 - £19.00
UK excluding London average hourly rate £15.88 £14.00 £15.50
% change year-on-year
+13.39% -9.67%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
2339 1713 2112
As % of all contract IT jobs located in the East of England 75.23% 70.76% 67.71%
Number of daily rates quoted 1388 906 1073
Average daily rate £400 £380 £375
Average daily rate % change year-on-year
+5.26% +1.33%
90% offered a daily rate of more than £251 £220 £235
10% offered a daily rate of more than £525 £500 £450
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 147 114 221
Average hourly rate £28.50 £35.00 £33.00
Average hourly rate % change year-on-year
-18.57% +6.06%
90% offered a hourly rate of more than £13.00 £16.00 £15.05
10% offered a hourly rate of more than £43.25 £50.00 £42.50
UK excluding London average hourly rate £25.00 £30.00 £31.00
% change year-on-year
-16.66% -3.22%

ITSM
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the East of England region.

ITSM Daily Rate Trend in the East of England

ITSM
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the East of England region over the 3 months to 20 August 2014.

ITSM Daily Rate Histogram in the East of England

ITSM
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the East of England region.

ITSM Hourly Rate Trend in the East of England

ITSM
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the East of England region over the 3 months to 20 August 2014.

ITSM Hourly Rate Histogram in the East of England

ITSM
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the East of England region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +2 8 £463 -
Cambridgeshire -11 7 £340 -15.00% 1
Hertfordshire -17 1 - - 5
Bedfordshire - - - -
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 20 August 2014, IT contractor jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 19 (61.29%) ITIL
2 17 (54.84%) Windows
3 14 (45.16%) MS Exchange
3 14 (45.16%) Service Management
3 14 (45.16%) Windows Server 2008
4 13 (41.94%) XenApp
4 13 (41.94%) Exchange Server 2010
4 13 (41.94%) Exchange Server 2013
4 13 (41.94%) Citrix
4 13 (41.94%) NetApp
5 9 (29.03%) assyst
5 9 (29.03%) Root Cause Analysis
6 8 (25.81%) Problem Management
7 7 (22.58%) .NET
7 7 (22.58%) SQL
7 7 (22.58%) Migration
8 6 (19.35%) Business Analysis
8 6 (19.35%) Linux
8 6 (19.35%) Service Delivery
8 6 (19.35%) Law
8 6 (19.35%) ITIL Certification
9 5 (16.13%) Publishing
9 5 (16.13%) Oracle
9 5 (16.13%) Perl
9 5 (16.13%) UNIX
10 4 (12.90%) Release Management
10 4 (12.90%) SLA
10 4 (12.90%) PL/SQL
10 4 (12.90%) VB.NET
10 4 (12.90%) MS Office

ITSM
Top Related IT Skills in the East of England by Category

For the 6 months to 20 August 2014, IT contractor jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 14 (45.16%) MS Exchange
2 13 (41.94%) Exchange Server 2010
2 13 (41.94%) Exchange Server 2013
3 2 (6.45%) Documentum
3 2 (6.45%) BizTalk Server
3 2 (6.45%) SharePoint Server
4 1 (3.23%) IBM Notes
Applications
1 4 (12.90%) MS Office
Business Applications
1 9 (29.03%) assyst
2 2 (6.45%) Remedy ITSM
2 2 (6.45%) MFGPRO
Communications & Networking
1 1 (3.23%) LAN
1 1 (3.23%) WAN
1 1 (3.23%) DHCP
1 1 (3.23%) VPN
1 1 (3.23%) DNS
Development Applications
1 2 (6.45%) Oracle Forms
General
1 6 (19.35%) Law
2 5 (16.13%) Publishing
3 3 (9.68%) Manufacturing
4 2 (6.45%) Legal
5 1 (3.23%) Retail
5 1 (3.23%) Multimedia
Job Titles
1 10 (32.26%) Problem Manager
2 8 (25.81%) Analyst
3 6 (19.35%) Service Manager
4 5 (16.13%) Delivery Manager
4 5 (16.13%) Services Delivery Manager
5 4 (12.90%) Business Analyst
5 4 (12.90%) Business Systems Analyst
5 4 (12.90%) Systems Analyst
6 3 (9.68%) Release Manager
7 2 (6.45%) Desktop Support
7 2 (6.45%) Developer
7 2 (6.45%) Change Manager
7 2 (6.45%) Service Analyst
7 2 (6.45%) Administrator
7 2 (6.45%) Incident Manager
7 2 (6.45%) ITIL Manager
8 1 (3.23%) Service Management Analyst
8 1 (3.23%) Desktop Support Team Leader
8 1 (3.23%) Technical Services Analyst
8 1 (3.23%) Desktop Team Leader
Libraries, Frameworks & Software Standards
1 7 (22.58%) .NET
2 2 (6.45%) ASP.NET
2 2 (6.45%) EDI
Miscellaneous
1 1 (3.23%) Client/Server
1 1 (3.23%) Mainframe
1 1 (3.23%) GIS
1 1 (3.23%) Management Information System
1 1 (3.23%) iPhone
1 1 (3.23%) iPad
Operating Systems
1 17 (54.84%) Windows
2 14 (45.16%) Windows Server 2008
3 6 (19.35%) Linux
4 5 (16.13%) UNIX
5 3 (9.68%) Windows 7
6 2 (6.45%) Windows XP
6 2 (6.45%) Windows Server 2003
7 1 (3.23%) Windows 2000
Processes & Methodologies
1 19 (61.29%) ITIL
2 14 (45.16%) Service Management
3 9 (29.03%) Root Cause Analysis
4 8 (25.81%) Problem Management
5 7 (22.58%) Migration
6 6 (19.35%) Service Delivery
6 6 (19.35%) Business Analysis
7 4 (12.90%) Release Management
8 3 (9.68%) Unit Testing
8 3 (9.68%) Change Management
8 3 (9.68%) Process Management
9 2 (6.45%) Time Management
9 2 (6.45%) Requirements Engineering
9 2 (6.45%) Continuous Improvement
10 1 (3.23%) Matrix Management
10 1 (3.23%) ITIL V3
10 1 (3.23%) Cost-Benefit Analysis
10 1 (3.23%) Incident Management
10 1 (3.23%) PRINCE2
10 1 (3.23%) Stakeholder Management
Programming Languages
1 7 (22.58%) SQL
2 5 (16.13%) Perl
3 4 (12.90%) PL/SQL
3 4 (12.90%) VB.NET
4 2 (6.45%) ABAP
4 2 (6.45%) VBA
4 2 (6.45%) Shell Script
4 2 (6.45%) Korn
4 2 (6.45%) C#
4 2 (6.45%) Java
4 2 (6.45%) VB
Qualifications
1 6 (19.35%) ITIL Certification
2 2 (6.45%) Degree
3 1 (3.23%) MCITP
3 1 (3.23%) MCP
3 1 (3.23%) MCSE
3 1 (3.23%) MCSA
3 1 (3.23%) Microsoft Certification
Quality Assurance & Compliance
1 4 (12.90%) SLA
2 2 (6.45%) Sarbanes-Oxley
System Software
1 13 (41.94%) XenApp
2 2 (6.45%) Active Directory
3 1 (3.23%) VMware Infrastructure
Systems Management
1 1 (3.23%) WSUS
1 1 (3.23%) SCCM
1 1 (3.23%) SCOM
Vendors
1 13 (41.94%) Citrix
1 13 (41.94%) NetApp
2 5 (16.13%) Oracle
3 3 (9.68%) EMC
4 2 (6.45%) SAP
4 2 (6.45%) Microsoft
4 2 (6.45%) Remedy
4 2 (6.45%) QAD
5 1 (3.23%) VMware
5 1 (3.23%) LANDesk
5 1 (3.23%) ServiceNow
5 1 (3.23%) Avaya
5 1 (3.23%) Lotus
5 1 (3.23%) Apple
Cambridge
Greythorn
Rate: £440 - £470 per day
Posted: 8 days ago