The first table below looks at the demand for Service Management skills in IT contracts advertised for the Hertfordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Hertfordshire region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 49 40 68
Rank change year-on-year
-9 +28
Contract jobs citing Service Management 14 20 5
As % of all contract IT jobs located in Hertfordshire 2.11% 3.29% 0.52%
As % of the Processes & Methodologies category 2.87% 4.37% 0.76%
Number of daily rates quoted 7 7 1
Average daily rate
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of your Daily Rate
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£325 £388 £200
Average daily rate % change year-on-year
-16.12% +93.75%
UK excluding London average daily rate £350 £350 £353
% change year-on-year
- -0.70%
Number of hourly rates quoted 1 2 0
Average hourly rate £14.00 £38.75 -
Average hourly rate % change year-on-year
-63.87% -
UK excluding London average hourly rate £15.00 £13.68 £16.00
% change year-on-year
+9.68% -14.53%
Processes & Methodologies Category
Hertfordshire
Contract IT job ads with a match in the
Processes & Methodologies category
488 458 661
As % of all contract IT jobs located in Hertfordshire 73.49% 75.33% 69.29%
Number of daily rates quoted 249 231 301
Average daily rate £388 £400 £363
Average daily rate % change year-on-year
-3.12% +10.34%
90% offered a daily rate of more than £250 £250 £250
10% offered a daily rate of more than £475 £500 £450
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 30 18 42
Average hourly rate £19.25 £35.00 £35.00
Average hourly rate % change year-on-year
-45.00% -
90% offered a hourly rate of more than £10.50 £12.55 £12.42
10% offered a hourly rate of more than £38.00 £50.00 £41.30
UK excluding London average hourly rate £26.50 £31.00 £31.50
% change year-on-year
-14.51% -1.58%
Service Management
East of England

Service Management
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Hertfordshire

Service Management
Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Hertfordshire region.

Service Management Daily Rate Trend in Hertfordshire

Service Management
Daily Rate Histogram in Hertfordshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Hertfordshire region over the 3 months to 30 July 2014.

Service Management Daily Rate Histogram in Hertfordshire

Service Management
Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Hertfordshire region.

Service Management Hourly Rate Trend in Hertfordshire

Service Management
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Hertfordshire region over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead - 4 £325 - 1
Welwyn Garden City - 2 £225 - 1
Borehamwood - - - -
Stevenage - - - -
Watford - - - - 2
Service Management
East of England

Service Management
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 30 July 2014, IT contractor jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 9 (36.00%) ITIL
2 7 (28.00%) Project Management
3 6 (24.00%) Microsoft
3 6 (24.00%) Service Delivery
3 6 (24.00%) Incident Management
4 5 (20.00%) Change Management
4 5 (20.00%) Finance
4 5 (20.00%) Cost-Benefit Analysis
4 5 (20.00%) Blackberry
4 5 (20.00%) Configuration Management
4 5 (20.00%) Lotus
4 5 (20.00%) SAP
4 5 (20.00%) IBM Notes
4 5 (20.00%) MS Excel
5 4 (16.00%) SLA
5 4 (16.00%) Windows
6 3 (12.00%) EPoS
6 3 (12.00%) SQL
6 3 (12.00%) T-SQL
6 3 (12.00%) IIS
6 3 (12.00%) Data Modelling
6 3 (12.00%) Telecoms
6 3 (12.00%) Security Cleared
6 3 (12.00%) SC Cleared
7 2 (8.00%) Operations Management
7 2 (8.00%) DV Cleared
7 2 (8.00%) Statistics
7 2 (8.00%) Financial Modelling
7 2 (8.00%) Infrastructure Management
7 2 (8.00%) SAP PM

Service Management
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 30 July 2014, IT contractor jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (20.00%) IBM Notes
2 3 (12.00%) IIS
3 2 (8.00%) SharePoint
Applications
1 5 (20.00%) MS Excel
2 1 (4.00%) MS Office
Business Applications
1 2 (8.00%) SAP PM
1 2 (8.00%) SAP CO
1 2 (8.00%) SAP FI/CO
1 2 (8.00%) SAP FI
2 1 (4.00%) Remedy ITSM
Communications & Networking
1 1 (4.00%) ATM
1 1 (4.00%) LAN
1 1 (4.00%) WAN
Database & Business Intelligence
1 2 (8.00%) SAP BW
2 1 (4.00%) SQL Server
General
1 5 (20.00%) Finance
2 3 (12.00%) Telecoms
3 2 (8.00%) Pharmaceutical
4 1 (4.00%) Banking
4 1 (4.00%) Retail
4 1 (4.00%) Multimedia
Job Titles
1 8 (32.00%) Support Engineer
2 5 (20.00%) 2nd Line Support Engineer
2 5 (20.00%) IT Support
2 5 (20.00%) 2nd Line Support
2 5 (20.00%) IT Support Engineer
3 4 (16.00%) Project Manager
4 3 (12.00%) Transition Manager
4 3 (12.00%) SAP Manager
5 2 (8.00%) SAP Consultant
5 2 (8.00%) Applications Support
5 2 (8.00%) Service Manager
5 2 (8.00%) Analyst
5 2 (8.00%) Consultant
6 1 (4.00%) Business Process Analyst
6 1 (4.00%) Senior Manager
6 1 (4.00%) Support Analyst
6 1 (4.00%) Architect
6 1 (4.00%) Business Analyst
6 1 (4.00%) Desktop Support
6 1 (4.00%) Change Manager
Libraries, Frameworks & Software Standards
1 1 (4.00%) SAP CO-PA
Miscellaneous
1 5 (20.00%) Blackberry
2 3 (12.00%) EPoS
3 2 (8.00%) Statistics
Operating Systems
1 4 (16.00%) Windows
2 1 (4.00%) Windows 7
Processes & Methodologies
1 9 (36.00%) ITIL
2 7 (28.00%) Project Management
3 6 (24.00%) Service Delivery
3 6 (24.00%) Incident Management
4 5 (20.00%) Change Management
4 5 (20.00%) Cost-Benefit Analysis
4 5 (20.00%) Configuration Management
5 3 (12.00%) Data Modelling
6 2 (8.00%) Operations Management
6 2 (8.00%) Financial Modelling
6 2 (8.00%) Infrastructure Management
6 2 (8.00%) ITSM
6 2 (8.00%) Stakeholder Management
6 2 (8.00%) Business Intelligence
6 2 (8.00%) PRINCE2
7 1 (4.00%) Process Management
7 1 (4.00%) Migration
7 1 (4.00%) Knowledge Management
7 1 (4.00%) Problem Management
Programming Languages
1 3 (12.00%) SQL
1 3 (12.00%) T-SQL
Qualifications
1 3 (12.00%) Security Cleared
1 3 (12.00%) SC Cleared
2 2 (8.00%) DV Cleared
3 1 (4.00%) ITIL Certification
Quality Assurance & Compliance
1 4 (16.00%) SLA
System Software
1 1 (4.00%) Active Directory
Vendors
1 6 (24.00%) Microsoft
2 5 (20.00%) Lotus
2 5 (20.00%) SAP
3 1 (4.00%) Remedy
3 1 (4.00%) ServiceNow