The table below looks at the statistics for Service Management skills in IT contracts advertised for the Hertfordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 26 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 May 2015
Same period 2014 Same period 2013
Service Management
Rank 43 48 46
Rank change year-on-year
+5 -2
Contract jobs citing Service Management 24 12 17
As % of all contract IT jobs located in Hertfordshire 3.19% 1.78% 2.67%
As % of the Processes & Methodologies category 4.38% 2.61% 3.31%
Number of daily rates quoted 8 5 3
Average daily rate
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£450 £330 £275
Average daily rate % change year-on-year
+36.36% +20.00%
90% offered a daily rate of more than £338 £265 £215
10% offered a daily rate of more than £538 £500 £365
UK excluding London average daily rate £370 £350 £370
% change year-on-year
+5.71% -5.40%
Number of hourly rates quoted 4 0 0
Average hourly rate £10.75 - -
UK excluding London average hourly rate £13.35 £19.25 £16.65
% change year-on-year
-30.64% +15.61%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Contract IT job ads with a match in the
Processes & Methodologies category
548 459 513
As % of all contract IT jobs located in Hertfordshire 72.87% 67.90% 80.53%
Number of daily rates quoted 264 225 270
Average daily rate £400 £400 £400
90% offered a daily rate of more than £295 £260 £265
10% offered a daily rate of more than £525 £475 £500
UK excluding London average daily rate £388 £375 £363
% change year-on-year
+3.33% +3.44%
Number of hourly rates quoted 44 27 20
Average hourly rate £32.00 £37.00 £21.50
Average hourly rate % change year-on-year
-13.51% +72.09%
90% offered a hourly rate of more than £9.55 £17.50 £11.50
10% offered a hourly rate of more than £46.00 £37.00 £40.50
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Management
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Hertfordshire

Service Management
Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Hertfordshire region.

Service Management Daily Rate Trend in Hertfordshire

Service Management
Daily Rate Histogram in Hertfordshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Hertfordshire region over the 3 months to 26 May 2015.

Service Management Daily Rate Histogram in Hertfordshire

Service Management
Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Hertfordshire region.

Service Management Hourly Rate Trend in Hertfordshire

Service Management
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Hertfordshire region over the 3 months to 26 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead +2 10 - - 1
Welwyn Garden City -4 2 £350 +55.55% 1
Hertford - 2 £538 -
Hoddesdon - 1 - -
St Albans - 1 £400 -
Stevenage - 1 £310 -
Service Management
East of England

Service Management
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 26 May 2015, IT contractor jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 24 (61.54%) ITIL
2 11 (28.21%) Security Cleared
3 10 (25.64%) CMDB
3 10 (25.64%) ITSM
3 10 (25.64%) MS Office
4 9 (23.08%) Service Delivery
5 8 (20.51%) SQL
5 8 (20.51%) Microsoft
5 8 (20.51%) Configuration Management
6 7 (17.95%) Data Analysis
6 7 (17.95%) Statistics
7 6 (15.38%) Time Management
7 6 (15.38%) Lotus
7 6 (15.38%) LAN
7 6 (15.38%) WAN
7 6 (15.38%) IBM Notes
8 5 (12.82%) MS Access
8 5 (12.82%) MS Visio
8 5 (12.82%) NHS
8 5 (12.82%) Pharmaceutical
8 5 (12.82%) Mathematics
8 5 (12.82%) TOGAF
8 5 (12.82%) Agile Software Development
8 5 (12.82%) Change Management
9 4 (10.26%) Stakeholder Management
9 4 (10.26%) Asset Management
9 4 (10.26%) Programme Management
9 4 (10.26%) QA
9 4 (10.26%) Business Development
9 4 (10.26%) SLA

Service Management
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 26 May 2015, IT contractor jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 6 (15.38%) IBM Notes
2 1 (2.56%) SharePoint
Applications
1 10 (25.64%) MS Office
2 5 (12.82%) MS Visio
3 2 (5.13%) MS Excel
Business Applications
1 2 (5.13%) Remedy ITSM
2 1 (2.56%) Maximo
Cloud Services
1 3 (7.69%) Amazon AWS
1 3 (7.69%) SaaS
2 2 (5.13%) AWS CloudFormation
3 1 (2.56%) PaaS
Communications & Networking
1 6 (15.38%) WAN
1 6 (15.38%) LAN
2 2 (5.13%) Firewall
3 1 (2.56%) Wireless
3 1 (2.56%) IPsec
3 1 (2.56%) Cisco IOS
3 1 (2.56%) Cisco PIX
3 1 (2.56%) Network Security
3 1 (2.56%) Cisco ASA
3 1 (2.56%) F5 BIG-IP LTM
3 1 (2.56%) F5 BIG-IP GTM
3 1 (2.56%) FTP
3 1 (2.56%) VPN
3 1 (2.56%) MPLS
3 1 (2.56%) OSPF
3 1 (2.56%) BGP
3 1 (2.56%) TACACS
3 1 (2.56%) NetScreen
3 1 (2.56%) SDH
3 1 (2.56%) VoIP
Database & Business Intelligence
1 5 (12.82%) MS Access
2 1 (2.56%) RDBMS
2 1 (2.56%) Relational Database
2 1 (2.56%) SQL Server
Development Applications
1 1 (2.56%) ClearCase
General
1 5 (12.82%) Pharmaceutical
2 2 (5.13%) Finance
3 1 (2.56%) Retail
3 1 (2.56%) Telecoms
Job Titles
1 20 (51.28%) Analyst
2 8 (20.51%) Service Analyst
3 5 (12.82%) Service Manager
3 5 (12.82%) Support Analyst
4 4 (10.26%) Project Manager
5 3 (7.69%) Release Manager
5 3 (7.69%) 2nd Line Support
5 3 (7.69%) Service Desk Analyst
5 3 (7.69%) IT Project Manager
5 3 (7.69%) Deployment Manager
5 3 (7.69%) 2nd Line Support Analyst
6 2 (5.13%) 1st Line Support Analyst
6 2 (5.13%) Software Licensing Analyst
6 2 (5.13%) Applications Support Analyst
6 2 (5.13%) IT Services Manager
6 2 (5.13%) Report Analyst
6 2 (5.13%) Architect
6 2 (5.13%) Business Analyst
6 2 (5.13%) 1st Line Support
6 2 (5.13%) Applications Support
Libraries, Frameworks & Software Standards
1 2 (5.13%) Web Services
1 2 (5.13%) XML
1 2 (5.13%) SAP PI
2 1 (2.56%) REST
2 1 (2.56%) Middleware
2 1 (2.56%) SOAP
Miscellaneous
1 10 (25.64%) CMDB
2 7 (17.95%) Statistics
3 5 (12.82%) NHS
3 5 (12.82%) Mathematics
4 3 (7.69%) Analytical Skills
5 1 (2.56%) Distributed Denial-of-Service
5 1 (2.56%) Data Centre
5 1 (2.56%) Data Integration
5 1 (2.56%) GIS
5 1 (2.56%) Management Information System
5 1 (2.56%) Data Protection Act
Operating Systems
1 3 (7.69%) UNIX
2 2 (5.13%) Windows
2 2 (5.13%) Linux
3 1 (2.56%) HPUX
Processes & Methodologies
1 24 (61.54%) ITIL
2 10 (25.64%) ITSM
3 9 (23.08%) Service Delivery
4 8 (20.51%) Configuration Management
5 7 (17.95%) Data Analysis
6 6 (15.38%) Time Management
7 5 (12.82%) Change Management
7 5 (12.82%) Agile Software Development
7 5 (12.82%) TOGAF
8 4 (10.26%) Programme Management
8 4 (10.26%) Asset Management
8 4 (10.26%) Stakeholder Management
8 4 (10.26%) Waterfall
8 4 (10.26%) Business Development
8 4 (10.26%) Software Delivery
9 3 (7.69%) Infrastructure Management
9 3 (7.69%) Service Desk Management
9 3 (7.69%) Software Asset Management
9 3 (7.69%) Software License Management
9 3 (7.69%) Software Licensing
Programming Languages
1 8 (20.51%) SQL
2 2 (5.13%) PowerShell
3 1 (2.56%) Shell Script
Qualifications
1 11 (28.21%) Security Cleared
2 2 (5.13%) MCP
2 2 (5.13%) ITIL Certification
2 2 (5.13%) Degree
3 1 (2.56%) CCNP
3 1 (2.56%) Cisco Certification
Quality Assurance & Compliance
1 4 (10.26%) SLA
1 4 (10.26%) QA
2 2 (5.13%) COBIT
System Software
1 1 (2.56%) VMware Infrastructure
Systems Management
1 2 (5.13%) ZABBIX
1 2 (5.13%) Puppet
1 2 (5.13%) Opscode Chef
1 2 (5.13%) Systems Management Server (SMS)
2 1 (2.56%) SCCM
2 1 (2.56%) OpenView
2 1 (2.56%) RANCID
Vendors
1 8 (20.51%) Microsoft
2 6 (15.38%) Lotus
3 4 (10.26%) SAP
4 3 (7.69%) BMC
5 2 (5.13%) HP
5 2 (5.13%) Citrix
5 2 (5.13%) Remedy
5 2 (5.13%) VMware
5 2 (5.13%) ServiceNow
6 1 (2.56%) Altiris
6 1 (2.56%) LANDesk
6 1 (2.56%) SolarWinds
6 1 (2.56%) Infoblox
6 1 (2.56%) F5
6 1 (2.56%) ESRI
6 1 (2.56%) Symantec
6 1 (2.56%) Juniper
6 1 (2.56%) Oracle
6 1 (2.56%) Cisco
6 1 (2.56%) IBM