Hertfordshire Service Management Contracts

The table below looks at the demand for Service Management skills within the Hertfordshire region with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT jobs that have cited Service Management over the 3 months to 2 December 2008 with a comparison to the same period last year.

Service Management
Location Aberdeen Alderley Edge Bedford Bedfordshire Belfast Berkshire Bicester Birmingham Bournemouth Bracknell Bradford Brighton Bristol Buckinghamshire Cambridgeshire Canary Wharf Cheltenham Cheshire Chester City of London County Antrim Coventry Crewe Derby Derbyshire Devon Docklands, London Dorset Dundee East Midlands East of England East Sussex East Yorkshire Eastleigh Edinburgh England Essex Farnborough Feltham Glasgow Gloucestershire Hampshire Haslemere Hendon Hereford Herefordshire Hertfordshire Home Counties Hove Hull Kent Lancashire Leeds Liverpool London Maidenhead Maidstone Manchester Merseyside Middlesex Midlands Milton Keynes Newbury Newcastle Upon Tyne Norfolk North East North Wales North West North Yorkshire Northampton Northamptonshire Northern Ireland Norwich Oxford Oxfordshire Peterborough Plymouth Portsmouth Preston Reading Rugby Salisbury Sandwich Scotland Shropshire Somerset South Coast South East South West Southampton St Albans Stevenage Surrey Swindon Taunton Telford Thames Valley Tyne and Wear UK Uxbridge Wales Warrington Warwick Warwickshire Watford West Midlands West Sussex West Wales West Yorkshire Wiltshire Windsor Wirral Worcester Worcestershire Wrexham Yeovil York Yorkshire	3 months to 2 Dec 2008	Same period last year
Rank	64	82
Rank change on same period last year	+18
Matching contract IT job ads	7	13
As % of all UK contract IT job ads sampled	0.011 %	0.014 %
As % of the category below	1.125 %	1.481 %
Daily rates quoted	2	1
Average minimum daily rate	£350	£350
Average daily rate	£350	£388
% change on same period last year	-9.67 %
Average maximum daily rate	£350	£425
UK excluding London average daily rate	£397	£377
% change on same period last year	+5.11 %
Hourly rates quoted	2	8
Average minimum hourly rate	£24.65	£22.63
Average hourly rate	£25.41	£23.50
% change on same period last year	+8.12 %
Average maximum hourly rate	£26.18	£24.38
UK excluding London average hourly rate	£18.69	£22.63
% change on same period last year	-17.40 %
Processes & Methodologies Hertfordshire
Matching contract IT job ads	622	878
As % of all UK contract IT job ads sampled	0.999 %	0.943 %
Daily rates quoted	209	370
Average minimum daily rate	£338	£346
Average daily rate	£364	£369
% change on same period last year	-1.45 %
Average maximum daily rate	£389	£393
UK excluding London average daily rate	£381	£372
% change on same period last year	+2.31 %
Hourly rates quoted	72	91
Average minimum hourly rate	£31.59	£32.37
Average hourly rate	£32.56	£33.73
% change on same period last year	-3.47 %
Average maximum hourly rate	£33.53	£35.10
UK excluding London average hourly rate	£28.24	£29.63
% change on same period last year	-4.68 %
Service Management East of England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Management
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Service Management across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Hertfordshire region.

Service Management
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Hertfordshire region over the 3 months to 2 December 2008.

Service Management
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Hertfordshire region.

Service Management
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the Hertfordshire region over the 3 months to 2 December 2008.

Service Management
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Hertfordshire region over the 3 months to 2 December 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Watford	+22	3	£350	-
St Albans	+12	2	-	-
Stevenage	-3	1	-	-

Service Management East of England

Service Management
Top 30 Related IT Skills

For the 6 months to 2 December 2008, IT contractor jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 7 (30.43 %) SQL 1 7 (30.43 %) ITIL 2 6 (26.09 %) UNIX 2 6 (26.09 %) Windows 2 6 (26.09 %) Retail 3 5 (21.74 %) Windows Mobile 3 5 (21.74 %) .NET Framework 3 5 (21.74 %) Change Management 3 5 (21.74 %) Telecoms 3 5 (21.74 %) C# 3 5 (21.74 %) .NET 3 5 (21.74 %) Cisco 4 4 (17.39 %) Project Management 4 4 (17.39 %) Wireless 4 4 (17.39 %) Problem Management

5 3 (13.04 %) Incident Management 5 3 (13.04 %) SLA 5 3 (13.04 %) Security Cleared 6 2 (8.696 %) assyst 6 2 (8.696 %) SC Cleared 6 2 (8.696 %) SQL Server 2000 6 2 (8.696 %) SQL Server 6 2 (8.696 %) SAP 6 2 (8.696 %) PRINCE2 6 2 (8.696 %) MS Excel 6 2 (8.696 %) Front Office 6 2 (8.696 %) Finance 7 1 (4.348 %) C7 7 1 (4.348 %) Billing 7 1 (4.348 %) Altiris

Service Management
Top Related IT Skills by Category

For the 6 months to 2 December 2008, IT contractor jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development 1 5 (21.74 %) .NET 1 5 (21.74 %) .NET Framework	Applications 1 2 (8.696 %) MS Excel 2 1 (4.348 %) MS Office
Business Applications 1 2 (8.696 %) assyst	Communications & Networking 1 4 (17.39 %) Wireless 2 1 (4.348 %) C7 2 1 (4.348 %) GPRS 2 1 (4.348 %) GSM 2 1 (4.348 %) LAN 2 1 (4.348 %) UMTS 2 1 (4.348 %) WLAN
Database & Business Intelligence 1 2 (8.696 %) SQL Server 1 2 (8.696 %) SQL Server 2000 2 1 (4.348 %) Crystal Reports	General 1 6 (26.09 %) Retail 2 5 (21.74 %) Telecoms 3 2 (8.696 %) Finance 3 2 (8.696 %) Front Office 4 1 (4.348 %) Electronics 4 1 (4.348 %) Education 4 1 (4.348 %) Billing
Job Titles 1 7 (30.43 %) Analyst 2 5 (21.74 %) Solutions Designer 3 3 (13.04 %) Process Analyst 3 3 (13.04 %) Support Analyst 3 3 (13.04 %) Project Manager 4 2 (8.696 %) Management Consultant 4 2 (8.696 %) Consultant 4 2 (8.696 %) Applications Support Analyst 4 2 (8.696 %) Support Engineer 4 2 (8.696 %) Applications Support 4 2 (8.696 %) Technical Designer 5 1 (4.348 %) 2nd Line Support Analyst 5 1 (4.348 %) 3rd Line Support Engineer 5 1 (4.348 %) 3rd Line Support 5 1 (4.348 %) 2nd Line Support 5 1 (4.348 %) Desktop Support Engineer 5 1 (4.348 %) Desktop Engineer 5 1 (4.348 %) Infrastructure Manager 5 1 (4.348 %) Technical Manager 5 1 (4.348 %) Implementation Manager	Miscellaneous 1 1 (4.348 %) CMDB
Operating Systems 1 6 (26.09 %) UNIX 1 6 (26.09 %) Windows 2 5 (21.74 %) Windows Mobile 3 1 (4.348 %) Windows Vista 3 1 (4.348 %) Windows XP	Processes & Methodologies 1 7 (30.43 %) ITIL 2 5 (21.74 %) Change Management 3 4 (17.39 %) Problem Management 3 4 (17.39 %) Project Management 4 3 (13.04 %) Incident Management 4 3 (13.04 %) Security Cleared 5 2 (8.696 %) SC Cleared 5 2 (8.696 %) PRINCE2 6 1 (4.348 %) BPR 6 1 (4.348 %) Service Delivery 6 1 (4.348 %) Fault Management 6 1 (4.348 %) Validation 6 1 (4.348 %) Business Analysis
Programming Languages 1 7 (30.43 %) SQL 2 5 (21.74 %) C# 3 1 (4.348 %) Erlang	Qualifications 1 1 (4.348 %) CCNA 1 1 (4.348 %) ISEB 1 1 (4.348 %) Cisco Certification 1 1 (4.348 %) ISEB Practitioner 1 1 (4.348 %) Degree 1 1 (4.348 %) PRINCE2 Practitioner
Quality Assurance & Compliance 1 3 (13.04 %) SLA	Vendors 1 5 (21.74 %) Cisco 2 2 (8.696 %) SAP 3 1 (4.348 %) Oracle 3 1 (4.348 %) Remedy 3 1 (4.348 %) Altiris