The table below looks at the statistics for Service Management skills in IT contracts advertised for the Hertfordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 58 42 76
Rank change year-on-year
-16 +34
Contract jobs citing Service Management 12 14 1
As % of all contract IT jobs located in Hertfordshire 1.52% 2.68% 0.11%
As % of the Processes & Methodologies category 1.96% 3.67% 0.15%
Number of daily rates quoted 5 4 0
Average daily rate
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of your Daily Rate
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£463 £406 -
Average daily rate % change year-on-year
+13.84% -
UK excluding London average daily rate £350 £350 £360
% change year-on-year
- -2.77%
Number of hourly rates quoted 1 2 0
Average hourly rate £14.00 £38.75 -
Average hourly rate % change year-on-year
-63.87% -
UK excluding London average hourly rate £14.00 £13.35 £16.00
% change year-on-year
+4.86% -16.56%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Contract IT job ads with a match in the
Processes & Methodologies category
611 381 670
As % of all contract IT jobs located in Hertfordshire 77.44% 72.85% 70.97%
Number of daily rates quoted 342 187 342
Average daily rate £400 £400 £375
Average daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £231 £238 £250
10% offered a daily rate of more than £513 £538 £450
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 26 24 35
Average hourly rate £15.00 £37.50 £25.25
Average hourly rate % change year-on-year
-60.00% +48.51%
90% offered a hourly rate of more than £10.00 £10.50 £13.84
10% offered a hourly rate of more than £37.50 £50.00 £37.50
UK excluding London average hourly rate £25.00 £30.00 £31.00
% change year-on-year
-16.66% -3.22%

Service Management
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Hertfordshire

Service Management
Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Hertfordshire region.

Service Management Daily Rate Trend in Hertfordshire

Service Management
Daily Rate Histogram in Hertfordshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Hertfordshire region over the 3 months to 28 August 2014.

Service Management Daily Rate Histogram in Hertfordshire

Service Management
Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Hertfordshire region.

Service Management Hourly Rate Trend in Hertfordshire

Service Management
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Hertfordshire region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead - 5 £450 - 1
Welwyn Garden City - 1 - - 1
Harpenden - - - - 1
St Albans - - - -
Stevenage - - - -
Watford - - - -
Service Management
East of England

Service Management
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 28 August 2014, IT contractor jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 15 (55.56%) ITIL
2 7 (25.93%) SC Cleared
2 7 (25.93%) Security Cleared
3 6 (22.22%) Cost-Benefit Analysis
3 6 (22.22%) Service Delivery
3 6 (22.22%) Finance
4 5 (18.52%) SAP
4 5 (18.52%) Project Management
5 4 (14.81%) SLA
5 4 (14.81%) PRINCE2
5 4 (14.81%) Windows
5 4 (14.81%) Telecoms
6 3 (11.11%) Incident Management
6 3 (11.11%) Change Management
6 3 (11.11%) IIS
6 3 (11.11%) SQL
6 3 (11.11%) T-SQL
6 3 (11.11%) Microsoft
6 3 (11.11%) EPoS
6 3 (11.11%) Configuration Management
7 2 (7.41%) Blackberry
7 2 (7.41%) Pharmaceutical
7 2 (7.41%) ITIL Certification
7 2 (7.41%) Lotus
7 2 (7.41%) SAP FI
7 2 (7.41%) SAP BW
7 2 (7.41%) Oracle
7 2 (7.41%) Business Intelligence
7 2 (7.41%) IBM Notes
7 2 (7.41%) MS Excel

Service Management
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 28 August 2014, IT contractor jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (11.11%) IIS
2 2 (7.41%) IBM Notes
2 2 (7.41%) SharePoint
Applications
1 2 (7.41%) MS Excel
2 1 (3.70%) MS PowerPoint
2 1 (3.70%) MS Project
2 1 (3.70%) MS Office
Business Applications
1 2 (7.41%) SAP FI
1 2 (7.41%) SAP FI/CO
1 2 (7.41%) SAP CO
1 2 (7.41%) SAP PM
2 1 (3.70%) Remedy ITSM
Communications & Networking
1 1 (3.70%) ATM
1 1 (3.70%) LAN
1 1 (3.70%) WAN
1 1 (3.70%) Intranet
1 1 (3.70%) Extranet
Database & Business Intelligence
1 2 (7.41%) SAP BW
2 1 (3.70%) SQL Server
General
1 6 (22.22%) Finance
2 4 (14.81%) Telecoms
3 2 (7.41%) Pharmaceutical
4 1 (3.70%) Banking
4 1 (3.70%) Retail
4 1 (3.70%) Multimedia
4 1 (3.70%) Billing
Job Titles
1 5 (18.52%) Support Engineer
2 4 (14.81%) Project Manager
2 4 (14.81%) Service Manager
2 4 (14.81%) Transition Manager
3 3 (11.11%) SAP Manager
4 2 (7.41%) IT Support Engineer
4 2 (7.41%) 2nd Line Support Engineer
4 2 (7.41%) IT Support
4 2 (7.41%) SAP Consultant
4 2 (7.41%) Senior Manager
4 2 (7.41%) Quality Manager
4 2 (7.41%) Consultant
4 2 (7.41%) Applications Support
4 2 (7.41%) 2nd Line Support
5 1 (3.70%) Administrator
5 1 (3.70%) Commercial Manager
5 1 (3.70%) Desktop Support
5 1 (3.70%) Analyst
5 1 (3.70%) Architect
5 1 (3.70%) Support Analyst
Libraries, Frameworks & Software Standards
1 1 (3.70%) SAP CO-PA
Miscellaneous
1 3 (11.11%) EPoS
2 2 (7.41%) Blackberry
2 2 (7.41%) Statistics
Operating Systems
1 4 (14.81%) Windows
2 1 (3.70%) Windows 7
Processes & Methodologies
1 15 (55.56%) ITIL
2 6 (22.22%) Service Delivery
2 6 (22.22%) Cost-Benefit Analysis
3 5 (18.52%) Project Management
4 4 (14.81%) PRINCE2
5 3 (11.11%) Change Management
5 3 (11.11%) Configuration Management
5 3 (11.11%) Incident Management
6 2 (7.41%) Operations Management
6 2 (7.41%) Validation
6 2 (7.41%) ITSM
6 2 (7.41%) Data Modelling
6 2 (7.41%) Business Intelligence
6 2 (7.41%) Stakeholder Management
6 2 (7.41%) Financial Modelling
6 2 (7.41%) Infrastructure Management
7 1 (3.70%) ITIL V2
7 1 (3.70%) Supplier Management
7 1 (3.70%) Knowledge Management
7 1 (3.70%) Risk Management
Programming Languages
1 3 (11.11%) SQL
1 3 (11.11%) T-SQL
Qualifications
1 7 (25.93%) SC Cleared
1 7 (25.93%) Security Cleared
2 2 (7.41%) DV Cleared
2 2 (7.41%) ITIL Certification
3 1 (3.70%) PRINCE2 Certification
Quality Assurance & Compliance
1 4 (14.81%) SLA
System Software
1 1 (3.70%) Active Directory
Vendors
1 5 (18.52%) SAP
2 3 (11.11%) Microsoft
3 2 (7.41%) Lotus
3 2 (7.41%) Oracle
4 1 (3.70%) Remedy
4 1 (3.70%) ServiceNow