The table below looks at the statistics for Service Management skills in IT contracts advertised for the Hertfordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 59 42 73
Rank change year-on-year
-17 +31
Contract jobs citing Service Management 20 12 10
As % of all contract IT jobs located in Hertfordshire 2.40% 2.27% 1.05%
As % of the Processes & Methodologies category 3.15% 3.24% 1.47%
Number of daily rates quoted 7 4 1
Average daily rate
Keep up to 90%
of your Daily Rate
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£425 £269 £200
Average daily rate % change year-on-year
+58.13% +34.37%
UK excluding London average daily rate £350 £358 £360
% change year-on-year
-2.09% -0.69%
Number of hourly rates quoted 2 1 2
Average hourly rate £13.15 £14.00 £15.00
Average hourly rate % change year-on-year
-6.10% -6.66%
UK excluding London average hourly rate £15.00 £13.75 £15.25
% change year-on-year
+9.09% -9.83%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Contract IT job ads with a match in the
Processes & Methodologies category
635 370 680
As % of all contract IT jobs located in Hertfordshire 76.05% 70.08% 71.43%
Number of daily rates quoted 397 175 342
Average daily rate £400 £370 £413
Average daily rate % change year-on-year
+8.10% -10.30%
90% offered a daily rate of more than £232 £240 £275
10% offered a daily rate of more than £550 £500 £550
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 20 20 36
Average hourly rate £16.00 £41.75 £20.00
Average hourly rate % change year-on-year
-61.67% +108.75%
90% offered a hourly rate of more than £11.00 £10.65 £9.55
10% offered a hourly rate of more than £41.50 £50.00 £37.00
UK excluding London average hourly rate £25.38 £29.00 £26.90
% change year-on-year
-12.50% +7.80%

Service Management
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Hertfordshire

Service Management
Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Hertfordshire region.

Service Management Daily Rate Trend in Hertfordshire

Service Management
Daily Rate Histogram in Hertfordshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Hertfordshire region over the 3 months to 24 October 2014.

Service Management Daily Rate Histogram in Hertfordshire

Service Management
Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Hertfordshire region.

Service Management Hourly Rate Trend in Hertfordshire

Service Management
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Hertfordshire region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead - 8 £110 -
Watford -1 3 £255 -14.28% 1
Stevenage - 1 - -
Hoddesdon - 1 - -
Potters Bar - - - -
St Albans - - - - 1
Hertford - - - -
Harpenden - - - - 1
Welwyn Garden City - - - - 1
Service Management
East of England

Service Management
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 24 October 2014, IT contractor jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 22 (64.71%) ITIL
2 9 (26.47%) SLA
3 8 (23.53%) Windows
4 7 (20.59%) Microsoft
4 7 (20.59%) Service Delivery
4 7 (20.59%) SC Cleared
4 7 (20.59%) Security Cleared
5 6 (17.65%) Cost-Benefit Analysis
5 6 (17.65%) Finance
6 5 (14.71%) Project Management
6 5 (14.71%) SQL
7 4 (11.76%) Oracle
7 4 (11.76%) PRINCE2
7 4 (11.76%) HP
7 4 (11.76%) IBM Notes
7 4 (11.76%) MS Excel
7 4 (11.76%) Business Intelligence
7 4 (11.76%) Lotus
7 4 (11.76%) Change Management
7 4 (11.76%) Configuration Management
7 4 (11.76%) Validation
8 3 (8.82%) Incident Management
8 3 (8.82%) ITIL Certification
8 3 (8.82%) Systems Management Server (SMS)
8 3 (8.82%) Pharmaceutical
8 3 (8.82%) Blackberry
8 3 (8.82%) SharePoint
8 3 (8.82%) MCP
8 3 (8.82%) MS Office
8 3 (8.82%) SAP

Service Management
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 24 October 2014, IT contractor jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (11.76%) IBM Notes
2 3 (8.82%) SharePoint
3 2 (5.88%) Oracle Workflow
3 2 (5.88%) IIS
4 1 (2.94%) Confluence
4 1 (2.94%) Blackberry Enterprise Server
Applications
1 4 (11.76%) MS Excel
2 3 (8.82%) MS Office
3 1 (2.94%) MS Project
3 1 (2.94%) MS PowerPoint
Business Applications
1 2 (5.88%) SAP PM
Communications & Networking
1 2 (5.88%) SMS
1 2 (5.88%) TCP/IP
2 1 (2.94%) VPN
2 1 (2.94%) Intranet
2 1 (2.94%) Extranet
2 1 (2.94%) Wireless
2 1 (2.94%) WAN
2 1 (2.94%) SNMP
2 1 (2.94%) ATM
2 1 (2.94%) LAN
Database & Business Intelligence
1 2 (5.88%) Crystal Reports
1 2 (5.88%) SAP BW
1 2 (5.88%) SQL Server Reporting Services
1 2 (5.88%) SQL Server Analysis Services
2 1 (2.94%) SQL Server
Development Applications
1 1 (2.94%) JIRA
General
1 6 (17.65%) Finance
2 3 (8.82%) Pharmaceutical
3 2 (5.88%) Telecoms
3 2 (5.88%) Automotive
4 1 (2.94%) Banking
4 1 (2.94%) Multimedia
4 1 (2.94%) Billing
4 1 (2.94%) Local Government
Job Titles
1 9 (26.47%) Service Manager
2 4 (11.76%) Project Manager
2 4 (11.76%) Analyst
2 4 (11.76%) Support Engineer
3 3 (8.82%) SAP Manager
4 2 (5.88%) IT Support
4 2 (5.88%) Service Desk Analyst
4 2 (5.88%) Database Developer
4 2 (5.88%) SQL Developer
4 2 (5.88%) IT Support Engineer
4 2 (5.88%) Delivery Manager
4 2 (5.88%) SQL Database Developer
4 2 (5.88%) Transition Manager
4 2 (5.88%) Applications Support
4 2 (5.88%) Service Analyst
4 2 (5.88%) 2nd Line Support
4 2 (5.88%) Applications Support Analyst
4 2 (5.88%) Senior Manager
4 2 (5.88%) Support Analyst
4 2 (5.88%) Quality Manager
Libraries, Frameworks & Software Standards
1 2 (5.88%) Web Services
Miscellaneous
1 3 (8.82%) Blackberry
2 2 (5.88%) EPoS
2 2 (5.88%) Statistics
2 2 (5.88%) Computer Science
2 2 (5.88%) Analytical Skills
3 1 (2.94%) iPad
3 1 (2.94%) Mathematics
3 1 (2.94%) NHS
3 1 (2.94%) Management Information System
3 1 (2.94%) Handset
Operating Systems
1 8 (23.53%) Windows
2 2 (5.88%) UNIX
2 2 (5.88%) Windows 7
3 1 (2.94%) Linux
3 1 (2.94%) Windows XP
3 1 (2.94%) Windows Vista
Processes & Methodologies
1 22 (64.71%) ITIL
2 7 (20.59%) Service Delivery
3 6 (17.65%) Cost-Benefit Analysis
4 5 (14.71%) Project Management
5 4 (11.76%) Configuration Management
5 4 (11.76%) Validation
5 4 (11.76%) Change Management
5 4 (11.76%) PRINCE2
5 4 (11.76%) Business Intelligence
6 3 (8.82%) Incident Management
7 2 (5.88%) Operations Management
7 2 (5.88%) Release Management
7 2 (5.88%) Time Management
7 2 (5.88%) Financial Modelling
7 2 (5.88%) ITIL V2
7 2 (5.88%) High Availability
7 2 (5.88%) Infrastructure Management
7 2 (5.88%) BCP
7 2 (5.88%) Data Modelling
7 2 (5.88%) ITSM
Programming Languages
1 5 (14.71%) SQL
2 2 (5.88%) T-SQL
2 2 (5.88%) JavaScript
3 1 (2.94%) Perl
3 1 (2.94%) Python
3 1 (2.94%) Ruby
3 1 (2.94%) PowerShell
Qualifications
1 7 (20.59%) SC Cleared
1 7 (20.59%) Security Cleared
2 3 (8.82%) MCP
2 3 (8.82%) ITIL Certification
3 2 (5.88%) ITIL Foundation Certificate
3 2 (5.88%) Degree
4 1 (2.94%) MCDST
4 1 (2.94%) Microsoft Certification
4 1 (2.94%) PRINCE2 Certification
Quality Assurance & Compliance
1 9 (26.47%) SLA
System Software
1 2 (5.88%) Active Directory
1 2 (5.88%) Oracle RAC
2 1 (2.94%) VMware Infrastructure
Systems Management
1 3 (8.82%) Systems Management Server (SMS)
2 2 (5.88%) OpenView
2 2 (5.88%) HP UCMDB
3 1 (2.94%) SCCM
3 1 (2.94%) SCOM
3 1 (2.94%) McAfee ePO
Vendors
1 7 (20.59%) Microsoft
2 4 (11.76%) HP
2 4 (11.76%) Oracle
2 4 (11.76%) Lotus
3 3 (8.82%) SAP
4 2 (5.88%) VMware
5 1 (2.94%) Mitel
5 1 (2.94%) Altiris
5 1 (2.94%) Tripwire
5 1 (2.94%) LANDesk
5 1 (2.94%) Splunk
5 1 (2.94%) ServiceNow
5 1 (2.94%) Symantec
5 1 (2.94%) McAfee
5 1 (2.94%) Citrix
5 1 (2.94%) BMC