The table below looks at the statistics for Service Management skills in IT contracts advertised for the Hertfordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 45 48 41
Rank change year-on-year
+3 -7
Contract jobs citing Service Management 21 14 20
As % of all contract IT jobs located in Hertfordshire 2.66% 2.11% 3.29%
As % of the Processes & Methodologies category 3.70% 2.79% 4.26%
Number of daily rates quoted 8 7 7
Average daily rate
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£398 £325 £388
Average daily rate % change year-on-year
+22.30% -16.12%
90% offered a daily rate of more than £360 £160 £230
10% offered a daily rate of more than £498 £520 £425
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 4 1 2
Average hourly rate £10.75 £14.00 £38.75
Average hourly rate % change year-on-year
-23.21% -63.87%
90% offered a hourly rate of more than £10.50 £14.00 £37.75
10% offered a hourly rate of more than £36.55 £14.00 £39.75
UK excluding London average hourly rate £16.00 £15.00 £14.00
% change year-on-year
+6.66% +7.14%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Contract IT job ads with a match in the
Processes & Methodologies category
568 501 469
As % of all contract IT jobs located in Hertfordshire 72.08% 75.34% 77.27%
Number of daily rates quoted 293 256 238
Average daily rate £375 £388 £400
Average daily rate % change year-on-year
-3.22% -3.12%
90% offered a daily rate of more than £273 £250 £250
10% offered a daily rate of more than £550 £475 £500
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 52 31 20
Average hourly rate £33.00 £21.00 £32.50
Average hourly rate % change year-on-year
+57.14% -35.38%
90% offered a hourly rate of more than £9.30 £10.60 £12.20
10% offered a hourly rate of more than £50.00 £41.50 £50.00
UK excluding London average hourly rate £30.50 £26.50 £31.00
% change year-on-year
+15.09% -14.51%

Service Management
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Hertfordshire

Service Management
Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Hertfordshire region.

Service Management Daily Rate Trend in Hertfordshire

Service Management
Daily Rate Histogram in Hertfordshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Hertfordshire region over the 3 months to 31 July 2015.

Service Management Daily Rate Histogram in Hertfordshire

Service Management
Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Hertfordshire region.

Service Management Hourly Rate Trend in Hertfordshire

Service Management
Hourly Rate Histogram in Hertfordshire

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the Hertfordshire region over the 3 months to 31 July 2015.

Service Management Hourly Rate Histogram in Hertfordshire

Service Management
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Hertfordshire region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead +4 7 £513 +57.69% 3
Welwyn Garden City -7 2 - -
Hertford - 2 £413 -
Watford - 1 £375 -
Service Management
East of England

Service Management
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 31 July 2015, IT contractor jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 26 (57.78%) ITIL
2 17 (37.78%) Security Cleared
3 11 (24.44%) ITSM
4 10 (22.22%) Agile Software Development
5 9 (20.00%) SQL
5 9 (20.00%) WAN
5 9 (20.00%) LAN
6 8 (17.78%) TOGAF
6 8 (17.78%) CMDB
7 7 (15.56%) Waterfall
7 7 (15.56%) Software Delivery
7 7 (15.56%) Programme Management
7 7 (15.56%) Business Development
7 7 (15.56%) Configuration Management
7 7 (15.56%) MS Visio
7 7 (15.56%) MS Office
7 7 (15.56%) Windows
8 6 (13.33%) PRINCE2
8 6 (13.33%) NHS
8 6 (13.33%) Statistics
8 6 (13.33%) GAP Analysis
9 5 (11.11%) Stakeholder Management
9 5 (11.11%) Service Delivery
9 5 (11.11%) Change Management
9 5 (11.11%) Pharmaceutical
9 5 (11.11%) VMware
9 5 (11.11%) Mathematics
9 5 (11.11%) Data Analysis
9 5 (11.11%) Lotus
9 5 (11.11%) Citrix

Service Management
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 31 July 2015, IT contractor jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (11.11%) IBM Notes
2 3 (6.67%) MS Exchange
2 3 (6.67%) Exchange Server 2010
3 1 (2.22%) WebSphere
3 1 (2.22%) Apache
3 1 (2.22%) Tomcat
3 1 (2.22%) SharePoint
Applications
1 7 (15.56%) MS Office
1 7 (15.56%) MS Visio
2 2 (4.44%) MS Excel
3 1 (2.22%) MS Project
Business Applications
1 4 (8.89%) Remedy ITSM
2 1 (2.22%) SAP SM
2 1 (2.22%) Maximo
2 1 (2.22%) SAP CS
2 1 (2.22%) SAP PM
Cloud Services
1 3 (6.67%) Amazon AWS
2 2 (4.44%) AWS CloudFormation
3 1 (2.22%) SaaS
3 1 (2.22%) PaaS
Communications & Networking
1 9 (20.00%) WAN
1 9 (20.00%) LAN
2 2 (4.44%) Firewall
3 1 (2.22%) Wireless
3 1 (2.22%) IPsec
3 1 (2.22%) Cisco IOS
3 1 (2.22%) Cisco PIX
3 1 (2.22%) Network Security
3 1 (2.22%) Cisco ASA
3 1 (2.22%) NAS
3 1 (2.22%) Cisco Nexus
3 1 (2.22%) F5 BIG-IP LTM
3 1 (2.22%) F5 BIG-IP GTM
3 1 (2.22%) FTP
3 1 (2.22%) HTTP
3 1 (2.22%) TCP/IP
3 1 (2.22%) VPN
3 1 (2.22%) DNS
3 1 (2.22%) SAN
3 1 (2.22%) MPLS
Database & Business Intelligence
1 5 (11.11%) MS Access
2 3 (6.67%) SQL Server
3 1 (2.22%) RDBMS
3 1 (2.22%) Oracle Database
3 1 (2.22%) Relational Database
Development Applications
1 1 (2.22%) ClearCase
1 1 (2.22%) SoapUI
General
1 5 (11.11%) Pharmaceutical
2 4 (8.89%) Finance
3 1 (2.22%) Retail
3 1 (2.22%) Telecoms
Job Titles
1 17 (37.78%) Analyst
2 8 (17.78%) Service Analyst
3 6 (13.33%) Service Manager
4 5 (11.11%) Support Analyst
4 5 (11.11%) Architect
5 4 (8.89%) Project Manager
6 3 (6.67%) 2nd Line Support
6 3 (6.67%) Service Desk Analyst
6 3 (6.67%) IT Project Manager
6 3 (6.67%) 2nd Line Support Analyst
7 2 (4.44%) 1st Line Support Analyst
7 2 (4.44%) Process Analyst
7 2 (4.44%) IT Services Manager
7 2 (4.44%) 1st Line Support
7 2 (4.44%) Applications Support
7 2 (4.44%) Consultant
7 2 (4.44%) Solutions Architect
7 2 (4.44%) Applications Support Analyst
8 1 (2.22%) Delivery Project Manager
8 1 (2.22%) Network Engineer
Libraries, Frameworks & Software Standards
1 2 (4.44%) XML
2 1 (2.22%) WebSphere MQ
2 1 (2.22%) Middleware
2 1 (2.22%) SAP PI
2 1 (2.22%) REST
2 1 (2.22%) SOAP
2 1 (2.22%) Web Services
Miscellaneous
1 8 (17.78%) CMDB
2 6 (13.33%) NHS
2 6 (13.33%) Statistics
3 5 (11.11%) Mathematics
4 2 (4.44%) Visualisation
4 2 (4.44%) Data Centre
5 1 (2.22%) Analytical Skills
5 1 (2.22%) Distributed Denial-of-Service
5 1 (2.22%) Data Integration
5 1 (2.22%) PMI
5 1 (2.22%) Data Protection Act
5 1 (2.22%) GIS
5 1 (2.22%) Management Information System
5 1 (2.22%) PKI
Operating Systems
1 7 (15.56%) Windows
2 4 (8.89%) UNIX
2 4 (8.89%) Windows Server 2008
2 4 (8.89%) Windows Server 2012
3 3 (6.67%) Windows 7
3 3 (6.67%) Linux
4 1 (2.22%) HPUX
4 1 (2.22%) Red Hat Enterprise Linux
Processes & Methodologies
1 26 (57.78%) ITIL
2 11 (24.44%) ITSM
3 10 (22.22%) Agile Software Development
4 8 (17.78%) TOGAF
5 7 (15.56%) Programme Management
5 7 (15.56%) Configuration Management
5 7 (15.56%) Business Development
5 7 (15.56%) Waterfall
5 7 (15.56%) Software Delivery
6 6 (13.33%) PRINCE2
6 6 (13.33%) GAP Analysis
7 5 (11.11%) Stakeholder Management
7 5 (11.11%) Service Delivery
7 5 (11.11%) Change Management
7 5 (11.11%) Time Management
7 5 (11.11%) Data Analysis
7 5 (11.11%) ITIL V3
7 5 (11.11%) Mentoring
8 4 (8.89%) Project Management
9 3 (6.67%) Information Management
Programming Languages
1 9 (20.00%) SQL
2 2 (4.44%) PowerShell
3 1 (2.22%) PL/SQL
3 1 (2.22%) Shell Script
Qualifications
1 17 (37.78%) Security Cleared
2 3 (6.67%) DV Cleared
2 3 (6.67%) PMI Certification
3 2 (4.44%) Degree
3 2 (4.44%) ITIL Certification
3 2 (4.44%) PMP
4 1 (2.22%) SC Cleared
4 1 (2.22%) CCNP
4 1 (2.22%) Cisco Certification
4 1 (2.22%) PRINCE2 Certification
4 1 (2.22%) RHCE
4 1 (2.22%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (4.44%) SLA
1 2 (4.44%) QA
System Software
1 4 (8.89%) VMware Infrastructure
2 1 (2.22%) vSphere
2 1 (2.22%) Active Directory
2 1 (2.22%) Oracle RAC
Systems Management
1 3 (6.67%) SCCM
1 3 (6.67%) Puppet
2 2 (4.44%) Opscode Chef
2 2 (4.44%) ZABBIX
3 1 (2.22%) WhatsUp Gold
3 1 (2.22%) Backup Exec
3 1 (2.22%) ServiceCenter
3 1 (2.22%) HAProxy
3 1 (2.22%) RANCID
Vendors
1 5 (11.11%) Citrix
1 5 (11.11%) Lotus
1 5 (11.11%) VMware
2 4 (8.89%) Remedy
2 4 (8.89%) SAP
3 3 (6.67%) HP
3 3 (6.67%) Lumension
4 2 (4.44%) ServiceNow
4 2 (4.44%) BMC
4 2 (4.44%) Oracle
4 2 (4.44%) Cisco
4 2 (4.44%) IBM
4 2 (4.44%) Microsoft
5 1 (2.22%) Juniper
5 1 (2.22%) ESRI
5 1 (2.22%) Red Hat
5 1 (2.22%) Symantec
5 1 (2.22%) SolarWinds
5 1 (2.22%) Infoblox
5 1 (2.22%) Imperva