The table below looks at the statistics for Service Management skills in IT contracts advertised for the Hertfordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Management
Rank 41 57 40
Rank change year-on-year
+16 -17
Contract jobs citing Service Management 23 12 20
As % of all contract IT jobs located in Hertfordshire 3.62% 1.58% 3.14%
As % of the Processes & Methodologies category 5.00% 2.24% 3.98%
Number of daily rates quoted 9 7 4
Average daily rate
Keep up to 90%
of your Daily Rate
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£475 £275 £295
Average daily rate % change year-on-year
+72.72% -6.77%
90% offered a daily rate of more than £382 £160 £280
10% offered a daily rate of more than £538 £404 £318
UK excluding London average daily rate £375 £350 £360
% change year-on-year
+7.14% -2.77%
Number of hourly rates quoted 1 1 0
Average hourly rate £17.50 £32.50 -
Average hourly rate % change year-on-year
-46.15% -
UK excluding London average hourly rate £13.35 £19.76 £16.00
% change year-on-year
-32.43% +23.48%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Contract IT job ads with a match in the
Processes & Methodologies category
460 535 503
As % of all contract IT jobs located in Hertfordshire 72.33% 70.39% 79.09%
Number of daily rates quoted 229 271 264
Average daily rate £400 £413 £425
Average daily rate % change year-on-year
-3.03% -2.94%
90% offered a daily rate of more than £288 £263 £275
10% offered a daily rate of more than £538 £500 £550
UK excluding London average daily rate £393 £375 £363
% change year-on-year
+4.66% +3.44%
Number of hourly rates quoted 32 26 19
Average hourly rate £25.00 £32.50 £17.50
Average hourly rate % change year-on-year
-23.07% +85.71%
90% offered a hourly rate of more than £11.10 £9.50 £11.00
10% offered a hourly rate of more than £37.50 £37.00 £40.50
UK excluding London average hourly rate £30.50 £30.50 £32.00
% change year-on-year
- -4.68%

Service Management
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Hertfordshire

Service Management
Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Hertfordshire region.

Service Management Daily Rate Trend in Hertfordshire

Service Management
Daily Rate Histogram in Hertfordshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Hertfordshire region over the 3 months to 24 April 2015.

Service Management Daily Rate Histogram in Hertfordshire

Service Management
Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Hertfordshire region.

Service Management Hourly Rate Trend in Hertfordshire

Service Management
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Hertfordshire region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead +9 8 - - 2
Cheshunt - 4 - -
Hertford - 2 £538 - 1
Hoddesdon - 1 - -
St Albans - 1 £400 -
Stevenage - 1 £310 -
Service Management
East of England

Service Management
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 24 April 2015, IT contractor jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 27 (67.50%) ITIL
2 11 (27.50%) MS Office
2 11 (27.50%) Microsoft
3 10 (25.00%) Service Delivery
4 9 (22.50%) SQL
4 9 (22.50%) CMDB
4 9 (22.50%) Time Management
4 9 (22.50%) Security Cleared
5 8 (20.00%) ITSM
6 7 (17.50%) IBM Notes
6 7 (17.50%) Pharmaceutical
6 7 (17.50%) Lotus
6 7 (17.50%) NHS
6 7 (17.50%) Configuration Management
7 6 (15.00%) Data Analysis
7 6 (15.00%) Statistics
8 5 (12.50%) Mathematics
8 5 (12.50%) QA
8 5 (12.50%) Asset Management
8 5 (12.50%) TOGAF
8 5 (12.50%) Change Management
8 5 (12.50%) Project Management
8 5 (12.50%) Systems Management Server (SMS)
8 5 (12.50%) SAP
8 5 (12.50%) MCP
8 5 (12.50%) SLA
9 4 (10.00%) LAN
9 4 (10.00%) WAN
9 4 (10.00%) MS Excel
9 4 (10.00%) MS Access

Service Management
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 24 April 2015, IT contractor jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (17.50%) IBM Notes
2 1 (2.50%) SharePoint
Applications
1 11 (27.50%) MS Office
2 4 (10.00%) MS Excel
2 4 (10.00%) MS Visio
Business Applications
1 2 (5.00%) Remedy ITSM
2 1 (2.50%) Maximo
Cloud Services
1 3 (7.50%) Amazon AWS
1 3 (7.50%) SaaS
2 2 (5.00%) AWS CloudFormation
3 1 (2.50%) PaaS
Communications & Networking
1 4 (10.00%) LAN
1 4 (10.00%) WAN
2 2 (5.00%) Firewall
3 1 (2.50%) F5 BIG-IP LTM
3 1 (2.50%) F5 BIG-IP GTM
3 1 (2.50%) Cisco IOS
3 1 (2.50%) Cisco PIX
3 1 (2.50%) Network Security
3 1 (2.50%) Cisco ASA
3 1 (2.50%) Wireless
3 1 (2.50%) IPsec
3 1 (2.50%) BGP
3 1 (2.50%) MPLS
3 1 (2.50%) OSPF
3 1 (2.50%) NetScreen
3 1 (2.50%) TACACS
3 1 (2.50%) Broadband
3 1 (2.50%) SDH
3 1 (2.50%) VoIP
3 1 (2.50%) FTP
Database & Business Intelligence
1 4 (10.00%) MS Access
2 1 (2.50%) Relational Database
2 1 (2.50%) SQL Server
2 1 (2.50%) RDBMS
Development Applications
1 1 (2.50%) ClearCase
General
1 7 (17.50%) Pharmaceutical
2 3 (7.50%) Finance
3 1 (2.50%) Telecoms
Job Titles
1 18 (45.00%) Analyst
2 6 (15.00%) Service Analyst
3 5 (12.50%) Support Analyst
4 4 (10.00%) Service Manager
5 3 (7.50%) 2nd Line Support Analyst
5 3 (7.50%) Applications Support
5 3 (7.50%) Deployment Manager
5 3 (7.50%) Release Manager
5 3 (7.50%) 1st Line Support
5 3 (7.50%) 2nd Line Support
5 3 (7.50%) Architect
5 3 (7.50%) Project Manager
6 2 (5.00%) Business Analyst
6 2 (5.00%) Solutions Architect
6 2 (5.00%) Report Analyst
6 2 (5.00%) Applications Support Analyst
6 2 (5.00%) Service Desk Analyst
6 2 (5.00%) IT Project Manager
6 2 (5.00%) IT Services Manager
6 2 (5.00%) 1st Line Support Analyst
Libraries, Frameworks & Software Standards
1 2 (5.00%) Web Services
1 2 (5.00%) XML
1 2 (5.00%) SAP PI
2 1 (2.50%) REST
2 1 (2.50%) Middleware
2 1 (2.50%) SOAP
Miscellaneous
1 9 (22.50%) CMDB
2 7 (17.50%) NHS
3 6 (15.00%) Statistics
4 5 (12.50%) Mathematics
5 4 (10.00%) Analytical Skills
6 2 (5.00%) Management Information System
6 2 (5.00%) Open Source
7 1 (2.50%) Data Protection Act
7 1 (2.50%) Data Integration
7 1 (2.50%) GIS
Operating Systems
1 2 (5.00%) UNIX
1 2 (5.00%) Windows
1 2 (5.00%) Linux
Processes & Methodologies
1 27 (67.50%) ITIL
2 10 (25.00%) Service Delivery
3 9 (22.50%) Time Management
4 8 (20.00%) ITSM
5 7 (17.50%) Configuration Management
6 6 (15.00%) Data Analysis
7 5 (12.50%) Asset Management
7 5 (12.50%) TOGAF
7 5 (12.50%) Change Management
7 5 (12.50%) Project Management
8 4 (10.00%) Programme Management
8 4 (10.00%) Business Development
8 4 (10.00%) Agile Software Development
8 4 (10.00%) Waterfall
8 4 (10.00%) Software Asset Management
8 4 (10.00%) Software Licensing
8 4 (10.00%) Software Delivery
9 3 (7.50%) Software License Management
9 3 (7.50%) ITIL V3
9 3 (7.50%) Infrastructure Management
Programming Languages
1 9 (22.50%) SQL
2 2 (5.00%) PowerShell
3 1 (2.50%) C#
Qualifications
1 9 (22.50%) Security Cleared
2 5 (12.50%) MCP
3 3 (7.50%) Degree
4 2 (5.00%) ITIL Certification
5 1 (2.50%) Cisco Certification
5 1 (2.50%) CCNP
Quality Assurance & Compliance
1 5 (12.50%) QA
1 5 (12.50%) SLA
2 2 (5.00%) COBIT
System Software
1 1 (2.50%) VMware Infrastructure
Systems Management
1 5 (12.50%) Systems Management Server (SMS)
2 3 (7.50%) OpenView
3 2 (5.00%) SCCM
3 2 (5.00%) ZABBIX
3 2 (5.00%) Puppet
3 2 (5.00%) Opscode Chef
4 1 (2.50%) RANCID
Vendors
1 11 (27.50%) Microsoft
2 7 (17.50%) Lotus
3 5 (12.50%) SAP
4 4 (10.00%) BMC
5 3 (7.50%) VMware
5 3 (7.50%) HP
6 2 (5.00%) Citrix
6 2 (5.00%) Symantec
6 2 (5.00%) Remedy
6 2 (5.00%) Altiris
6 2 (5.00%) LANDesk
6 2 (5.00%) ServiceNow
7 1 (2.50%) F5
7 1 (2.50%) SolarWinds
7 1 (2.50%) Infoblox
7 1 (2.50%) Juniper
7 1 (2.50%) ESRI
7 1 (2.50%) Oracle
7 1 (2.50%) Cisco
7 1 (2.50%) IBM