The table below looks at the statistics for Service Management skills in IT contracts advertised for the Hertfordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 39 52 63
Rank change year-on-year
+13 +11
Contract jobs citing Service Management 18 12 5
As % of all contract IT jobs located in Hertfordshire 2.72% 1.91% 0.63%
As % of the Processes & Methodologies category 3.73% 2.76% 0.91%
Number of daily rates quoted 10 5 3
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£313 £275 £400
Average daily rate % change year-on-year
+13.63% -31.25%
90% offered a daily rate of more than £110 £160 £320
10% offered a daily rate of more than £493 £332 £460
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2 0 0
Average hourly rate £17.25 - -
UK excluding London average hourly rate £15.00 £18.25 £17.50
% change year-on-year
-17.80% +4.28%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Contract IT job ads with a match in the
Processes & Methodologies category
483 434 549
As % of all contract IT jobs located in Hertfordshire 73.07% 69.11% 69.41%
Number of daily rates quoted 272 222 320
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £575 £550 £600
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 22 27 22
Average hourly rate £33.50 £25.00 £37.50
Average hourly rate % change year-on-year
+34.00% -33.33%
90% offered a hourly rate of more than £12.50 £14.90 £15.00
10% offered a hourly rate of more than £40.00 £37.50 £104.50
UK excluding London average hourly rate £25.25 £27.50 £31.00
% change year-on-year
-8.18% -11.29%

Service Management
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Hertfordshire

Service Management
Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Hertfordshire region.

Service Management Daily Rate Trend in Hertfordshire

Service Management
Daily Rate Histogram in Hertfordshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Hertfordshire region over the 3 months to 27 January 2015.

Service Management Daily Rate Histogram in Hertfordshire

Service Management
Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Hertfordshire region.

Service Management Hourly Rate Trend in Hertfordshire

Service Management
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Hertfordshire region over the 3 months to 27 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead -2 3 £110 -
Watford - 3 - - 1
Hoddesdon - 2 - -
Rickmansworth - - - -
Stevenage - - - - 1
Hitchin - - - -
Welwyn Garden City - - - -
Service Management
East of England

Service Management
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 27 January 2015, IT contractor jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 28 (73.68%) ITIL
2 13 (34.21%) Microsoft
3 10 (26.32%) SLA
4 8 (21.05%) Systems Management Server (SMS)
4 8 (21.05%) MCP
4 8 (21.05%) Service Delivery
5 7 (18.42%) MS Office
5 7 (18.42%) HP
6 6 (15.79%) MS Excel
6 6 (15.79%) Time Management
6 6 (15.79%) SC Cleared
6 6 (15.79%) Security Cleared
7 5 (13.16%) Software Asset Management
7 5 (13.16%) Software Licensing
7 5 (13.16%) Asset Management
7 5 (13.16%) ITSM
7 5 (13.16%) IBM Notes
7 5 (13.16%) SQL
7 5 (13.16%) Windows
7 5 (13.16%) OpenView
7 5 (13.16%) Lotus
7 5 (13.16%) Pharmaceutical
8 4 (10.53%) Configuration Management
8 4 (10.53%) Project Management
8 4 (10.53%) BMC
8 4 (10.53%) Oracle
8 4 (10.53%) Change Management
8 4 (10.53%) Validation
8 4 (10.53%) VMware
9 3 (7.89%) Altiris

Service Management
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 27 January 2015, IT contractor jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (13.16%) IBM Notes
2 2 (5.26%) Oracle Workflow
3 1 (2.63%) SharePoint
3 1 (2.63%) Blackberry Enterprise Server
3 1 (2.63%) Confluence
Applications
1 7 (18.42%) MS Office
2 6 (15.79%) MS Excel
3 1 (2.63%) MS PowerPoint
3 1 (2.63%) MS Project
Business Applications
1 1 (2.63%) Remedy ITSM
Cloud Services
1 2 (5.26%) SaaS
Communications & Networking
1 2 (5.26%) SMS
1 2 (5.26%) TCP/IP
2 1 (2.63%) Wireless
2 1 (2.63%) Firewall
2 1 (2.63%) VPN
2 1 (2.63%) SNMP
2 1 (2.63%) Broadband
2 1 (2.63%) SDH
2 1 (2.63%) Intranet
2 1 (2.63%) Extranet
Database & Business Intelligence
1 2 (5.26%) Crystal Reports
1 2 (5.26%) SQL Server Analysis Services
1 2 (5.26%) SQL Server Reporting Services
Development Applications
1 1 (2.63%) JIRA
General
1 5 (13.16%) Pharmaceutical
2 3 (7.89%) Finance
3 2 (5.26%) Automotive
3 2 (5.26%) Telecoms
4 1 (2.63%) Billing
4 1 (2.63%) Local Government
Job Titles
1 11 (28.95%) Analyst
2 8 (21.05%) Service Manager
3 4 (10.53%) Service Analyst
3 4 (10.53%) Service Desk Analyst
4 3 (7.89%) Software Manager
5 2 (5.26%) Software Licensing Analyst
5 2 (5.26%) 1st Line Support
5 2 (5.26%) Developer
5 2 (5.26%) Applications Support
5 2 (5.26%) Release Manager
5 2 (5.26%) Quality Manager
5 2 (5.26%) SQL Database Developer
5 2 (5.26%) Database Developer
5 2 (5.26%) SQL Developer
5 2 (5.26%) Report Analyst
5 2 (5.26%) Deployment Manager
6 1 (2.63%) Applications Support Analyst
6 1 (2.63%) Services Delivery Manager
6 1 (2.63%) Applications Support Engineer
6 1 (2.63%) Delivery Manager
Libraries, Frameworks & Software Standards
1 3 (7.89%) Web Services
2 1 (2.63%) XML
2 1 (2.63%) Middleware
2 1 (2.63%) SAP PI
Miscellaneous
1 3 (7.89%) Management Information System
1 3 (7.89%) NHS
1 3 (7.89%) Analytical Skills
2 2 (5.26%) Computer Science
2 2 (5.26%) CMDB
3 1 (2.63%) Handset
3 1 (2.63%) Statistics
3 1 (2.63%) Mathematics
3 1 (2.63%) Blackberry
3 1 (2.63%) iPad
Operating Systems
1 5 (13.16%) Windows
2 2 (5.26%) UNIX
3 1 (2.63%) Windows Vista
3 1 (2.63%) Windows XP
3 1 (2.63%) Linux
3 1 (2.63%) Windows 7
Processes & Methodologies
1 28 (73.68%) ITIL
2 8 (21.05%) Service Delivery
3 6 (15.79%) Time Management
4 5 (13.16%) Software Asset Management
4 5 (13.16%) Software Licensing
4 5 (13.16%) Asset Management
4 5 (13.16%) ITSM
5 4 (10.53%) Configuration Management
5 4 (10.53%) Project Management
5 4 (10.53%) Change Management
5 4 (10.53%) Validation
6 3 (7.89%) Migration
6 3 (7.89%) Incident Management
6 3 (7.89%) Software License Management
7 2 (5.26%) Infrastructure Management
7 2 (5.26%) Coaching
7 2 (5.26%) ITIL V3
7 2 (5.26%) ITIL V2
7 2 (5.26%) High Availability
7 2 (5.26%) BCP
Programming Languages
1 5 (13.16%) SQL
2 2 (5.26%) JavaScript
3 1 (2.63%) Ruby
3 1 (2.63%) C#
3 1 (2.63%) Python
3 1 (2.63%) Perl
3 1 (2.63%) PowerShell
Qualifications
1 8 (21.05%) MCP
2 6 (15.79%) SC Cleared
2 6 (15.79%) Security Cleared
3 3 (7.89%) Degree
4 2 (5.26%) ITIL Foundation Certificate
4 2 (5.26%) ITIL Certification
5 1 (2.63%) MCDST
5 1 (2.63%) Microsoft Certification
5 1 (2.63%) PRINCE2 Certification
Quality Assurance & Compliance
1 10 (26.32%) SLA
2 3 (7.89%) QA
3 2 (5.26%) COBIT
System Software
1 2 (5.26%) Oracle RAC
2 1 (2.63%) Active Directory
2 1 (2.63%) VMware Infrastructure
Systems Management
1 8 (21.05%) Systems Management Server (SMS)
2 5 (13.16%) OpenView
3 3 (7.89%) SCCM
4 2 (5.26%) HP UCMDB
5 1 (2.63%) SCOM
5 1 (2.63%) McAfee ePO
Vendors
1 13 (34.21%) Microsoft
2 7 (18.42%) HP
3 5 (13.16%) Lotus
4 4 (10.53%) BMC
4 4 (10.53%) Oracle
4 4 (10.53%) VMware
5 3 (7.89%) Altiris
5 3 (7.89%) LANDesk
5 3 (7.89%) Symantec
6 2 (5.26%) SAP
7 1 (2.63%) Mitel
7 1 (2.63%) Tripwire
7 1 (2.63%) Citrix
7 1 (2.63%) Remedy
7 1 (2.63%) McAfee
7 1 (2.63%) Splunk
7 1 (2.63%) ServiceNow