The table below looks at the statistics for Service Management skills in IT contracts advertised for the Hertfordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 35 49 54
Rank change year-on-year
+14 +5
Contract jobs citing Service Management 18 16 12
As % of all contract IT jobs located in Hertfordshire 3.14% 2.48% 1.83%
As % of the Processes & Methodologies category 4.46% 3.33% 2.53%
Number of daily rates quoted 13 8 5
Average daily rate £363 £313 £275
Average daily rate % change year-on-year
+16.00% +13.63%
90% offered a daily rate of more than £201 £187 £160
10% offered a daily rate of more than £490 £528 £332
UK excluding London average daily rate £383 £375 £358
% change year-on-year
+2.00% +4.89%
Number of hourly rates quoted 0 2 1
Average hourly rate - £17.25 £32.50
Average hourly rate % change year-on-year
- -46.92%
UK excluding London average hourly rate £14.00 £15.00 £16.65
% change year-on-year
-6.66% -9.90%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Contract IT job ads with a match in the
Processes & Methodologies category
404 480 475
As % of all contract IT jobs located in Hertfordshire 70.38% 74.53% 72.63%
Number of daily rates quoted 211 258 246
Average daily rate £450 £418 £400
Average daily rate % change year-on-year
+7.78% +4.37%
90% offered a daily rate of more than £311 £275 £275
10% offered a daily rate of more than £625 £575 £525
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 39 24 27
Average hourly rate £37.50 £33.00 £31.00
Average hourly rate % change year-on-year
+13.63% +6.45%
90% offered a hourly rate of more than £15.00 £12.50 £15.00
10% offered a hourly rate of more than £49.50 £40.00 £37.50
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Service Management
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Hertfordshire

Service Management
Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Hertfordshire region.

Service Management Daily Rate Trend in Hertfordshire

Service Management
Daily Rate Histogram in Hertfordshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Hertfordshire region over the 3 months to 9 February 2016.

Service Management Daily Rate Histogram in Hertfordshire

Service Management
Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Hertfordshire region.

Service Management Hourly Rate Trend in Hertfordshire

Service Management
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Hertfordshire region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stevenage - 4 £510 -
Hemel Hempstead +8 3 £469 +326.13%
Rickmansworth - 2 £185 -
Hoddesdon 0 1 £264 -
Welwyn Garden City - 1 £450 -
Service Management
East of England

Service Management
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 9 February 2016, IT contractor jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 20 (74.07%) ITIL
2 12 (44.44%) Remedy
3 11 (40.74%) Service Delivery
4 9 (33.33%) Microsoft
5 8 (29.63%) Windows
6 7 (25.93%) Remedy ITSM
7 6 (22.22%) ITIL V3
7 6 (22.22%) MS Office
7 6 (22.22%) SLA
7 6 (22.22%) BMC
7 6 (22.22%) Change Management
8 5 (18.52%) ITSM
8 5 (18.52%) Telecoms
8 5 (18.52%) Finance
9 4 (14.81%) HP
9 4 (14.81%) CRM
9 4 (14.81%) Web Services
9 4 (14.81%) XML
9 4 (14.81%) Problem Management
9 4 (14.81%) Use Case
9 4 (14.81%) Incident Management
9 4 (14.81%) Banking
10 3 (11.11%) Windows Server
10 3 (11.11%) SCCM
10 3 (11.11%) Windows 7
10 3 (11.11%) MS Visio
10 3 (11.11%) Migration
10 3 (11.11%) VMware
10 3 (11.11%) Workflow
10 3 (11.11%) Management Information System

Service Management
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 9 February 2016, IT contractor jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (7.41%) Skype for Business
Applications
1 6 (22.22%) MS Office
2 3 (11.11%) MS Visio
3 2 (7.41%) AutoCAD
3 2 (7.41%) MS Excel
Business Applications
1 7 (25.93%) Remedy ITSM
2 2 (7.41%) Dynamics CRM
2 2 (7.41%) Maximo
Communications & Networking
1 2 (7.41%) 3G
1 2 (7.41%) 4G
1 2 (7.41%) DNS
1 2 (7.41%) Firewall
1 2 (7.41%) LTE
1 2 (7.41%) Wi-Fi
1 2 (7.41%) WLAN
2 1 (3.70%) NAS
2 1 (3.70%) Wireless
Database & Business Intelligence
1 2 (7.41%) BusinessObjects
1 2 (7.41%) Crystal Reports
1 2 (7.41%) Relational Database
General
1 5 (18.52%) Finance
1 5 (18.52%) Telecoms
2 4 (14.81%) Banking
3 2 (7.41%) Advertising
Job Titles
1 14 (51.85%) Analyst
2 6 (22.22%) Service Analyst
3 4 (14.81%) IT Analyst
3 4 (14.81%) Remedy Analyst
4 3 (11.11%) IT Support
4 3 (11.11%) Service Management Analyst
4 3 (11.11%) Support Analyst
5 2 (7.41%) Business Analyst
5 2 (7.41%) Integration Analyst
5 2 (7.41%) IT Support Analyst
5 2 (7.41%) ITSM Analyst
5 2 (7.41%) Service Desk Analyst
5 2 (7.41%) Technical Leader
6 1 (3.70%) 2nd Line Service Desk Analyst
6 1 (3.70%) First Line Help Desk Support
6 1 (3.70%) ITIL Service Analyst
6 1 (3.70%) ITIL Service Design Manager
6 1 (3.70%) Project Manager
6 1 (3.70%) Tester
6 1 (3.70%) Transformation Analyst
Libraries, Frameworks & Software Standards
1 4 (14.81%) Web Services
1 4 (14.81%) XML
Miscellaneous
1 3 (11.11%) Management Information System
2 2 (7.41%) CMDB
2 2 (7.41%) Data Extraction
2 2 (7.41%) Data Structures
2 2 (7.41%) iPhone
2 2 (7.41%) Mathematics
2 2 (7.41%) Video Conferencing
3 1 (3.70%) PMI
Operating Systems
1 8 (29.63%) Windows
2 3 (11.11%) Windows 7
2 3 (11.11%) Windows Server
3 2 (7.41%) Linux
3 2 (7.41%) Unix
3 2 (7.41%) Windows 8
3 2 (7.41%) Windows Server 2003
3 2 (7.41%) Windows Server 2008
3 2 (7.41%) Windows XP
Processes & Methodologies
1 20 (74.07%) ITIL
2 11 (40.74%) Service Delivery
3 6 (22.22%) Change Management
3 6 (22.22%) ITIL V3
4 5 (18.52%) ITSM
5 4 (14.81%) CRM
5 4 (14.81%) Incident Management
5 4 (14.81%) Problem Management
5 4 (14.81%) Use Case
6 3 (11.11%) Migration
6 3 (11.11%) Workflow
7 2 (7.41%) Asset Management
7 2 (7.41%) BPMN
7 2 (7.41%) Configuration Management
7 2 (7.41%) Data Management
7 2 (7.41%) Data Migration
7 2 (7.41%) Data Modelling
7 2 (7.41%) Integration Testing
7 2 (7.41%) Requirements Analysis
7 2 (7.41%) SDLC
Programming Languages
1 1 (3.70%) SQL
Qualifications
1 2 (7.41%) Degree
1 2 (7.41%) ISEB
1 2 (7.41%) MCP
1 2 (7.41%) SC Cleared
1 2 (7.41%) Security Cleared
2 1 (3.70%) APMP
2 1 (3.70%) PMI Certification
Quality Assurance & Compliance
1 6 (22.22%) SLA
2 1 (3.70%) COBIT
2 1 (3.70%) QA
System Software
1 1 (3.70%) Active Directory
1 1 (3.70%) VMware Infrastructure
Systems Management
1 3 (11.11%) SCCM
2 1 (3.70%) DatAdvantage
Vendors
1 12 (44.44%) Remedy
2 9 (33.33%) Microsoft
3 6 (22.22%) BMC
4 4 (14.81%) HP
5 3 (11.11%) VMware
6 2 (7.41%) Apple
6 2 (7.41%) Aruba
6 2 (7.41%) Cisco
6 2 (7.41%) F5
6 2 (7.41%) Meraki
7 1 (3.70%) Altiris
7 1 (3.70%) NetApp
7 1 (3.70%) NetIQ
7 1 (3.70%) Sun
7 1 (3.70%) Varonis
Hertfordshire
McGregor Boyall
Rate: £420 - £445 per day
Posted: Yesterday