The table below looks at the statistics for Service Management skills in IT contracts advertised for the Hertfordshire region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Sep 2016
Same period 2015 Same period 2014
Service Management
Rank 51 57 60
Rank change year-on-year
+6 +3
Contract jobs citing Service Management 11 9 16
As % of all contract IT jobs located in Hertfordshire 1.45% 1.20% 1.89%
As % of the Processes & Methodologies category 1.96% 1.61% 2.36%
Number of daily rates quoted 11 5 6
Median daily rate £400 £475 £456
Median daily rate % change year-on-year
-15.78% +4.10%
90% offered a daily rate of more than £155 £345 £293
10% offered a daily rate of more than £600 £520 £513
UK excluding London median daily rate £400 £389 £370
% change year-on-year
+2.89% +5.06%
Number of hourly rates quoted 0 0 1
Median hourly rate - - £11.00
UK excluding London median hourly rate £14.50 £18.52 £15.00
% change year-on-year
-21.70% +23.46%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Contract IT job ads with a match in the
Processes & Methodologies category
560 558 677
As % of all contract IT jobs located in Hertfordshire 73.78% 74.20% 80.12%
Number of daily rates quoted 300 285 404
Median daily rate £390 £413 £400
Median daily rate % change year-on-year
-5.45% +3.12%
90% offered a daily rate of more than £250 £273 £225
10% offered a daily rate of more than £550 £600 £500
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 33 37 25
Median hourly rate £47.50 £21.53 £15.50
Median hourly rate % change year-on-year
+120.67% +38.87%
90% offered a hourly rate of more than £14.00 £9.00 £11.00
10% offered a hourly rate of more than £52.50 £70.00 £37.25
UK excluding London median hourly rate £32.50 £33.64 £26.25
% change year-on-year
-3.38% +28.15%

Service Management
Jobs Demand Trend in Hertfordshire

The demand trend of contract jobs across the Hertfordshire region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Hertfordshire

Service Management
Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Hertfordshire region.

Service Management Daily Rate Trend in Hertfordshire

Service Management
Daily Rate Histogram in Hertfordshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Hertfordshire region over the 3 months to 28 September 2016.

Service Management Daily Rate Histogram in Hertfordshire

Service Management
Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Hertfordshire region.

Service Management Hourly Rate Trend in Hertfordshire

Service Management
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Hertfordshire region over the 3 months to 28 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead +3 4 £350 -31.70%
Watford -4 2 £600 +60.00%
Rickmansworth - 2 £145 -
Service Management
East of England

Service Management
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 28 September 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Hertfordshire region with a requirement for Service Management.

1 12 (66.67%) ITIL
2 6 (33.33%) ITIL V3
3 5 (27.78%) Incident Management
3 5 (27.78%) Security Cleared
3 5 (27.78%) Windows
3 5 (27.78%) SLA
3 5 (27.78%) Change Management
4 4 (22.22%) ITSM
4 4 (22.22%) Service Delivery
4 4 (22.22%) Active Directory
4 4 (22.22%) PRINCE2
5 3 (16.67%) ITIL Certification
5 3 (16.67%) MS Office
5 3 (16.67%) CRM
5 3 (16.67%) Stakeholder Management
5 3 (16.67%) Telecoms
5 3 (16.67%) Finance
5 3 (16.67%) Analytical Skills
5 3 (16.67%) Windows Server
5 3 (16.67%) Business Continuity
6 2 (11.11%) Conflict Management
6 2 (11.11%) Hybrid Cloud
6 2 (11.11%) Identity Access Management
6 2 (11.11%) Windows Server 2008
6 2 (11.11%) Cloud Computing
6 2 (11.11%) Retail
6 2 (11.11%) SC Cleared
6 2 (11.11%) Mentoring
6 2 (11.11%) Coaching
6 2 (11.11%) Windows 7

Service Management
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (11.11%) OpenStack
2 1 (5.56%) IBM Domino
2 1 (5.56%) IBM Notes
2 1 (5.56%) SharePoint
Applications
1 3 (16.67%) MS Office
2 1 (5.56%) MS Excel
2 1 (5.56%) MS PowerPoint
2 1 (5.56%) MS Visio
Business Applications
1 1 (5.56%) Maximo
1 1 (5.56%) Remedy ITSM
1 1 (5.56%) Unit4 Business World
Cloud Services
1 2 (11.11%) Amazon AWS
1 2 (11.11%) Cloud Computing
1 2 (11.11%) IaaS
1 2 (11.11%) Microsoft Azure
1 2 (11.11%) Office 365
1 2 (11.11%) PaaS
1 2 (11.11%) SaaS
Communications & Networking
1 1 (5.56%) Internet
General
1 3 (16.67%) Finance
1 3 (16.67%) Telecoms
2 2 (11.11%) Retail
3 1 (5.56%) Advertising
3 1 (5.56%) Legal
3 1 (5.56%) Local Government
3 1 (5.56%) Pharmaceutical
Job Titles
1 4 (22.22%) Analyst
1 4 (22.22%) Service Manager
2 3 (16.67%) Architect
2 3 (16.67%) Delivery Manager
2 3 (16.67%) Services Delivery Manager
3 2 (11.11%) AWS Architect
3 2 (11.11%) Azure Architect
3 2 (11.11%) Cloud Architect
3 2 (11.11%) CRM Architect
3 2 (11.11%) Incident Manager
3 2 (11.11%) IT Manager
3 2 (11.11%) IT Services Delivery Manager
3 2 (11.11%) IT Services Manager
3 2 (11.11%) Network Security Architect
3 2 (11.11%) Security Architect
3 2 (11.11%) Service Analyst
3 2 (11.11%) Service Desk Manager
4 1 (5.56%) IT Analyst
4 1 (5.56%) ITIL Change Manager
4 1 (5.56%) Service Transition Manager
Miscellaneous
1 3 (16.67%) Analytical Skills
2 2 (11.11%) Hybrid Cloud
2 2 (11.11%) Management Information System
3 1 (5.56%) CMDB
3 1 (5.56%) Mathematics
3 1 (5.56%) Video Conferencing
Operating Systems
1 5 (27.78%) Windows
2 3 (16.67%) Windows Server
3 2 (11.11%) Windows 7
3 2 (11.11%) Windows 8
3 2 (11.11%) Windows Server 2003
3 2 (11.11%) Windows Server 2008
Processes & Methodologies
1 12 (66.67%) ITIL
2 6 (33.33%) ITIL V3
3 5 (27.78%) Change Management
3 5 (27.78%) Incident Management
4 4 (22.22%) ITSM
4 4 (22.22%) PRINCE2
4 4 (22.22%) Service Delivery
5 3 (16.67%) Business Continuity
5 3 (16.67%) CRM
5 3 (16.67%) Stakeholder Management
6 2 (11.11%) Business Analysis
6 2 (11.11%) Coaching
6 2 (11.11%) Conflict Management
6 2 (11.11%) Data Security
6 2 (11.11%) Identity Access Management
6 2 (11.11%) Identity Management
6 2 (11.11%) Mentoring
7 1 (5.56%) Business Continuity Planning
7 1 (5.56%) Cybersecurity
7 1 (5.56%) Virtual Environments
Qualifications
1 5 (27.78%) Security Cleared
2 3 (16.67%) ITIL Certification
3 2 (11.11%) SC Cleared
4 1 (5.56%) A+ Certification
4 1 (5.56%) BC Cleared
4 1 (5.56%) Degree
4 1 (5.56%) ISEB
4 1 (5.56%) MCP
Quality Assurance & Compliance
1 5 (27.78%) SLA
2 1 (5.56%) QA
System Software
1 4 (22.22%) Active Directory
Systems Management
1 2 (11.11%) OpenView
2 1 (5.56%) SCCM
Vendors
1 2 (11.11%) HP
1 2 (11.11%) Microsoft
2 1 (5.56%) BMC
2 1 (5.56%) Citrix
2 1 (5.56%) Intel Security
2 1 (5.56%) Juniper
2 1 (5.56%) Lotus
2 1 (5.56%) Remedy
2 1 (5.56%) VMware