The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the Hertfordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Support Analyst
Rank 46 63 50
Rank change year-on-year
+17 -13
Contract jobs requiring a Support Analyst 17 6 12
As % of all contract IT jobs located in Hertfordshire 2.69% 0.84% 1.87%
As % of the Job Titles category 2.86% 0.89% 1.96%
Number of daily rates quoted 2 4 9
Average daily rate
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£158 £198 £275
Average daily rate % change year-on-year
-20.25% -28.18%
90% offered a daily rate of more than £152 £137 £246
10% offered a daily rate of more than £164 £277 £400
UK excluding London average daily rate £220 £225 £248
% change year-on-year
-2.22% -9.09%
Number of hourly rates quoted 6 1 2
Average hourly rate £27.13 £16.10 £12.50
Average hourly rate % change year-on-year
+68.47% +28.80%
90% offered a hourly rate of more than £14.50 £16.10 £11.30
10% offered a hourly rate of more than £29.75 £16.10 £13.70
UK excluding London average hourly rate £16.00 £16.00 £14.00
% change year-on-year
- +14.28%
Support Analyst
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Hertfordshire
Contract IT job ads with a match in the
Job Titles category
595 677 613
As % of all contract IT jobs located in Hertfordshire 94.29% 94.55% 95.48%
Number of daily rates quoted 298 352 340
Average daily rate £420 £375 £400
Average daily rate % change year-on-year
+12.00% -6.25%
90% offered a daily rate of more than £250 £225 £250
10% offered a daily rate of more than £550 £500 £610
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 43 48 25
Average hourly rate £17.50 £20.00 £14.00
Average hourly rate % change year-on-year
-12.50% +42.85%
90% offered a hourly rate of more than £10.50 £12.00 £11.00
10% offered a hourly rate of more than £40.00 £37.30 £39.50
UK excluding London average hourly rate £16.72 £17.00 £17.50
% change year-on-year
-1.64% -2.85%

Support Analyst
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Hertfordshire

Support Analyst
Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the Hertfordshire region.

Support Analyst Daily Rate Trend in Hertfordshire

Support Analyst
Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the Hertfordshire region.

Support Analyst Hourly Rate Trend in Hertfordshire

Support Analyst
Hourly Rate Histogram in Hertfordshire

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the Hertfordshire region over the 3 months to 5 March 2015.

Support Analyst Hourly Rate Histogram in Hertfordshire

Support Analyst
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the Hertfordshire region over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead - 7 £158 - 1
Watford - 3 - - 1
Letchworth - 2 - -
Potters Bar - - - -
Rickmansworth - - - -
St Albans - - - -
Stevenage - - - -
Welwyn Garden City - - - -
Borehamwood - - - - 1
Support Analyst
East of England

Support Analyst
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 5 March 2015, IT contractor jobs across the Hertfordshire region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 17 (54.84%) Windows
2 10 (32.26%) MS Excel
2 10 (32.26%) ITIL
3 8 (25.81%) MS Office
3 8 (25.81%) Active Directory
4 6 (19.35%) Windows Server 2003
4 6 (19.35%) DNS
4 6 (19.35%) VMware
4 6 (19.35%) Telecoms
4 6 (19.35%) Problem Management
5 5 (16.13%) Mathematics
5 5 (16.13%) Time Management
5 5 (16.13%) Windows Server 2008
5 5 (16.13%) Service Management
5 5 (16.13%) Pharmaceutical
5 5 (16.13%) Microsoft
5 5 (16.13%) NHS
5 5 (16.13%) SQL
6 4 (12.90%) VBScript
6 4 (12.90%) VB
6 4 (12.90%) MS Exchange
6 4 (12.90%) HP
6 4 (12.90%) SAN
6 4 (12.90%) TCP/IP
6 4 (12.90%) Software Testing
6 4 (12.90%) WSUS
6 4 (12.90%) ITIL V3
6 4 (12.90%) SC Cleared
6 4 (12.90%) Security Cleared
6 4 (12.90%) VMware Infrastructure

Support Analyst
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 5 March 2015, IT contractor jobs across the Hertfordshire region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (12.90%) MS Exchange
2 2 (6.45%) Exchange Server 2010
3 1 (3.23%) Exchange Server 2003
3 1 (3.23%) SAS
Applications
1 10 (32.26%) MS Excel
2 8 (25.81%) MS Office
3 1 (3.23%) MS PowerPoint
Cloud Services
1 1 (3.23%) Office 365
Communications & Networking
1 6 (19.35%) DNS
2 4 (12.90%) SAN
2 4 (12.90%) TCP/IP
3 3 (9.68%) LAN
4 2 (6.45%) DHCP
4 2 (6.45%) WAN
4 2 (6.45%) VPN
Database & Business Intelligence
1 3 (9.68%) Oracle Database 11g
1 3 (9.68%) Oracle Database
2 1 (3.23%) SQL Server
General
1 6 (19.35%) Telecoms
2 5 (16.13%) Pharmaceutical
3 2 (6.45%) Publishing
Libraries, Frameworks & Software Standards
1 1 (3.23%) .NET
Miscellaneous
1 5 (16.13%) Mathematics
1 5 (16.13%) NHS
2 3 (9.68%) iSeries
3 2 (6.45%) AS400
4 1 (3.23%) Computer Science
4 1 (3.23%) Analytical Skills
Operating Systems
1 17 (54.84%) Windows
2 6 (19.35%) Windows Server 2003
3 5 (16.13%) Windows Server 2008
4 3 (9.68%) OS/400
4 3 (9.68%) Windows XP
4 3 (9.68%) UNIX
5 2 (6.45%) Windows 7
6 1 (3.23%) Windows 8
6 1 (3.23%) Windows Server 2012
6 1 (3.23%) i5/OS
6 1 (3.23%) Mac OS X Server
6 1 (3.23%) Linux
6 1 (3.23%) Windows 2000
Processes & Methodologies
1 10 (32.26%) ITIL
2 6 (19.35%) Problem Management
3 5 (16.13%) Time Management
3 5 (16.13%) Service Management
4 4 (12.90%) Software Testing
4 4 (12.90%) ITIL V3
5 3 (9.68%) Service Delivery
6 2 (6.45%) Migration
6 2 (6.45%) Change Control
7 1 (3.23%) Root Cause Analysis
7 1 (3.23%) Infrastructure Management
7 1 (3.23%) Performance Management
7 1 (3.23%) Capacity Planning
7 1 (3.23%) Performance Tuning
7 1 (3.23%) Performance Monitoring
7 1 (3.23%) Line Management
7 1 (3.23%) ITSM
7 1 (3.23%) Project Management
7 1 (3.23%) ERP
Programming Languages
1 5 (16.13%) SQL
2 4 (12.90%) VBScript
2 4 (12.90%) VB
3 1 (3.23%) VB6
3 1 (3.23%) VB.NET
Qualifications
1 4 (12.90%) SC Cleared
1 4 (12.90%) Security Cleared
2 2 (6.45%) Degree
System Software
1 8 (25.81%) Active Directory
2 4 (12.90%) VMware Infrastructure
Systems Management
1 4 (12.90%) WSUS
Vendors
1 6 (19.35%) VMware
2 5 (16.13%) Microsoft
3 4 (12.90%) HP
4 3 (9.68%) IBM
4 3 (9.68%) Oracle
5 1 (3.23%) Epicor
5 1 (3.23%) Citrix
5 1 (3.23%) Remedy