The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 25 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
25 Nov 2014
Same period 2013 Same period 2012
Support Analyst
Rank 68 58 49
Rank change year-on-year
-10 -9
Contract jobs requiring a Support Analyst 71 72 101
As % of all contract IT jobs located in the East of England 2.48% 2.96% 3.37%
As % of the Job Titles category 2.65% 3.16% 3.58%
Number of daily rates quoted 42 19 40
Average daily rate
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£170 £300 £225
Average daily rate % change year-on-year
-43.33% +33.33%
90% offered a daily rate of more than £130 £110 £130
10% offered a daily rate of more than £330 £350 £310
UK excluding London average daily rate £200 £228 £200
% change year-on-year
-12.08% +13.75%
Number of hourly rates quoted 17 34 31
Average hourly rate £16.50 £16.00 £16.50
Average hourly rate % change year-on-year
+3.12% -3.03%
90% offered a hourly rate of more than £11.80 £13.00 £10.50
10% offered a hourly rate of more than £20.40 £21.75 £25.00
UK excluding London average hourly rate £15.00 £15.00 £15.00
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2680 2277 2818
As % of all contract IT jobs located in the East of England 93.48% 93.55% 94.00%
Number of daily rates quoted 1705 1199 1435
Average daily rate £380 £350 £375
Average daily rate % change year-on-year
+8.57% -6.66%
90% offered a daily rate of more than £188 £175 £200
10% offered a daily rate of more than £550 £475 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 177 269 292
Average hourly rate £16.50 £17.25 £18.00
Average hourly rate % change year-on-year
-4.34% -4.16%
90% offered a hourly rate of more than £10.50 £10.50 £10.50
10% offered a hourly rate of more than £40.00 £41.00 £40.00
UK excluding London average hourly rate £16.00 £16.00 £17.50
% change year-on-year
- -8.57%

Support Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the East of England

Support Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the East of England region.

Support Analyst Daily Rate Trend in the East of England

Support Analyst
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 25 November 2014.

Support Analyst Daily Rate Histogram in the East of England

Support Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the East of England region.

Support Analyst Hourly Rate Trend in the East of England

Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the East of England region over the 3 months to 25 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +2 29 £170 -43.33% 5
Essex -26 16 £150 -57.14% 2
Hertfordshire -9 12 £325 +195.45% 12
Bedfordshire -14 8 £250 +43.67% 7
Norfolk +7 4 £144 - 2
Suffolk +2 1 - -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 25 November 2014, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 108 (68.35%) Windows
2 67 (42.41%) Active Directory
3 55 (34.81%) MS Office
4 49 (31.01%) Windows 7
5 42 (26.58%) Microsoft
6 40 (25.32%) ITIL
6 40 (25.32%) MS Excel
7 32 (20.25%) Windows Server 2008
8 31 (19.62%) Finance
9 28 (17.72%) MS Exchange
10 25 (15.82%) Windows XP
11 24 (15.19%) Citrix
12 22 (13.92%) VMware
13 18 (11.39%) Windows Server 2003
13 18 (11.39%) SQL
14 16 (10.13%) Linux
15 15 (9.49%) TCP/IP
15 15 (9.49%) Incident Management
15 15 (9.49%) Exchange Server 2010
16 14 (8.86%) Windows Server 2012
17 13 (8.23%) Blackberry
17 13 (8.23%) Lotus
17 13 (8.23%) HP
17 13 (8.23%) Cisco
17 13 (8.23%) IBM Notes
18 12 (7.59%) SQL Server
18 12 (7.59%) Service Delivery
18 12 (7.59%) Firewall
18 12 (7.59%) Windows 8
19 11 (6.96%) SLA

Support Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 25 November 2014, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (17.72%) MS Exchange
2 15 (9.49%) Exchange Server 2010
3 13 (8.23%) IBM Notes
4 10 (6.33%) MQSeries
5 7 (4.43%) WebSphere
5 7 (4.43%) Lotus Domino
5 7 (4.43%) WebLogic
6 6 (3.80%) Exchange Server 2003
7 5 (3.16%) Exchange Server 2007
7 5 (3.16%) SharePoint
7 5 (3.16%) WebSphere Application Server
8 3 (1.90%) CICS
8 3 (1.90%) Lync
9 1 (0.63%) SAS
Applications
1 55 (34.81%) MS Office
2 40 (25.32%) MS Excel
3 8 (5.06%) MS PowerPoint
4 2 (1.27%) Adobe Creative Suite
4 2 (1.27%) MS Visio
5 1 (0.63%) MS Project
Business Applications
1 1 (0.63%) Dynamics AX
1 1 (0.63%) Agresso
1 1 (0.63%) SAP SD
1 1 (0.63%) Oracle BPM
Cloud Services
1 3 (1.90%) SaaS
Communications & Networking
1 15 (9.49%) TCP/IP
2 12 (7.59%) Firewall
3 10 (6.33%) VPN
4 9 (5.70%) LAN
4 9 (5.70%) WAN
5 8 (5.06%) DNS
6 7 (4.43%) VoIP
7 6 (3.80%) DHCP
7 6 (3.80%) Internet
8 5 (3.16%) SAN
8 5 (3.16%) Ethernet
9 4 (2.53%) ISDN
9 4 (2.53%) FTP
9 4 (2.53%) SSL
9 4 (2.53%) MPLS
9 4 (2.53%) Wireless
10 3 (1.90%) Broadband
11 2 (1.27%) Cisco ASA
11 2 (1.27%) Cisco IOS
12 1 (0.63%) VLAN
Database & Business Intelligence
1 12 (7.59%) SQL Server
2 10 (6.33%) DB2
3 8 (5.06%) Oracle Database
4 5 (3.16%) SQL Server 2008
5 3 (1.90%) SQL Server Reporting Services
6 2 (1.27%) SQL Server 2005
7 1 (0.63%) Microsoft Analysis Services
7 1 (0.63%) Oracle Database 11g
7 1 (0.63%) SQL Server Integration Services
7 1 (0.63%) SQL Server Analysis Services
7 1 (0.63%) Data Warehouse
Development Applications
1 1 (0.63%) Lombardi
General
1 31 (19.62%) Finance
2 10 (6.33%) Telecoms
3 6 (3.80%) Manufacturing
3 6 (3.80%) Banking
4 3 (1.90%) Advertising
5 2 (1.27%) Pharmaceutical
5 2 (1.27%) Automotive
6 1 (0.63%) Law
6 1 (0.63%) Publishing
6 1 (0.63%) Marketing
Libraries, Frameworks & Software Standards
1 10 (6.33%) J2EE
2 4 (2.53%) .NET
3 3 (1.90%) ISPF
4 2 (1.27%) XML
4 2 (1.27%) HTML
4 2 (1.27%) EDI
5 1 (0.63%) Web Services
Miscellaneous
1 13 (8.23%) Blackberry
2 10 (6.33%) Data Structures
3 8 (5.06%) NHS
3 8 (5.06%) Analytical Skills
4 5 (3.16%) Management Information System
5 4 (2.53%) Mainframe
5 4 (2.53%) iPhone
5 4 (2.53%) IBM Mainframe
6 3 (1.90%) Video Conferencing
7 2 (1.27%) iSeries
8 1 (0.63%) SecurID
8 1 (0.63%) AS400
8 1 (0.63%) Informatics
8 1 (0.63%) Mathematics
8 1 (0.63%) Computer Science
8 1 (0.63%) Smartphone
8 1 (0.63%) Statistics
8 1 (0.63%) Data Extraction
8 1 (0.63%) PMI
8 1 (0.63%) Mobile Computing
Operating Systems
1 108 (68.35%) Windows
2 49 (31.01%) Windows 7
3 32 (20.25%) Windows Server 2008
4 25 (15.82%) Windows XP
5 18 (11.39%) Windows Server 2003
6 16 (10.13%) Linux
7 14 (8.86%) Windows Server 2012
8 12 (7.59%) Windows 8
9 8 (5.06%) Mac OS X
9 8 (5.06%) Red Hat Enterprise Linux
10 7 (4.43%) CentOS
11 5 (3.16%) UNIX
12 4 (2.53%) SUSE Linux Enterprise Server
12 4 (2.53%) Android
12 4 (2.53%) Windows Vista
12 4 (2.53%) SUSE
13 2 (1.27%) Apple iOS
13 2 (1.27%) Windows 2000
13 2 (1.27%) OS/400
14 1 (0.63%) i5/OS
Processes & Methodologies
1 40 (25.32%) ITIL
2 15 (9.49%) Incident Management
3 12 (7.59%) Service Delivery
4 10 (6.33%) Data Analysis
5 6 (3.80%) Data Protection
5 6 (3.80%) Problem Management
5 6 (3.80%) Document Management
6 5 (3.16%) Migration
6 5 (3.16%) Project Management
6 5 (3.16%) ITIL V3
7 4 (2.53%) Change Control
7 4 (2.53%) Capacity Planning
7 4 (2.53%) CRM
7 4 (2.53%) ETL
7 4 (2.53%) Release Management
8 3 (1.90%) Network Design
8 3 (1.90%) Time Management
8 3 (1.90%) E-Commerce
8 3 (1.90%) PRINCE2
9 2 (1.27%) Kalman Filter
Programming Languages
1 18 (11.39%) SQL
2 9 (5.70%) VBA
2 9 (5.70%) Java
3 4 (2.53%) JCL
4 3 (1.90%) COBOL
5 2 (1.27%) Python
5 2 (1.27%) JavaScript
5 2 (1.27%) PHP
5 2 (1.27%) VBScript
5 2 (1.27%) VB
6 1 (0.63%) VB6
6 1 (0.63%) Shell Script
6 1 (0.63%) VB.NET
6 1 (0.63%) ABAP
6 1 (0.63%) T-SQL
6 1 (0.63%) C#
Qualifications
1 8 (5.06%) MCP
2 6 (3.80%) Microsoft Certification
2 6 (3.80%) SC Cleared
2 6 (3.80%) Security Cleared
3 4 (2.53%) Degree
4 2 (1.27%) MCSA
4 2 (1.27%) ITIL Certification
5 1 (0.63%) MCITP
5 1 (0.63%) MCTS
5 1 (0.63%) CISSP
5 1 (0.63%) PMI Certification
5 1 (0.63%) PRINCE2 Certification
5 1 (0.63%) CISM
5 1 (0.63%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 11 (6.96%) SLA
System Software
1 67 (42.41%) Active Directory
2 5 (3.16%) VMware Infrastructure
3 4 (2.53%) RACF
4 3 (1.90%) Hyper-V
5 2 (1.27%) vSphere
6 1 (0.63%) VMware Workstation
6 1 (0.63%) Citrix Presentation Server
6 1 (0.63%) VMware Server
6 1 (0.63%) XenApp
6 1 (0.63%) Firmware
6 1 (0.63%) Terminal Services
6 1 (0.63%) ISA Server
Systems Management
1 5 (3.16%) Backup Exec
2 4 (2.53%) Norton AntiVirus
2 4 (2.53%) WSUS
3 2 (1.27%) SCCM
4 1 (0.63%) OVSD
4 1 (0.63%) Cacti
4 1 (0.63%) Nagios
4 1 (0.63%) ARCserve
4 1 (0.63%) OpenView
4 1 (0.63%) Opsview
Vendors
1 42 (26.58%) Microsoft
2 24 (15.19%) Citrix
3 22 (13.92%) VMware
4 13 (8.23%) Lotus
4 13 (8.23%) HP
4 13 (8.23%) Cisco
5 10 (6.33%) Symantec
5 10 (6.33%) McAfee
6 9 (5.70%) Adobe
6 9 (5.70%) Oracle
7 6 (3.80%) IBM
8 5 (3.16%) Avaya
9 4 (2.53%) Imperva
9 4 (2.53%) Informatica
9 4 (2.53%) WatchGuard
10 3 (1.90%) Polycom
10 3 (1.90%) Syncsort
10 3 (1.90%) ServiceNow
10 3 (1.90%) 3PAR
11 2 (1.27%) Veeam
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