The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
Support Analyst
Rank 49 77 59
Rank change year-on-year
+28 -18
Contract jobs requiring a Support Analyst 83 53 71
As % of all contract IT jobs located in the East of England 3.23% 2.33% 2.96%
As % of the Job Titles category 3.40% 2.50% 3.17%
Number of daily rates quoted 46 14 25
Average daily rate
Keep up to 90%
of your Daily Rate
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£175 £213 £225
Average daily rate % change year-on-year
-17.64% -5.55%
90% offered a daily rate of more than £145 £112 £130
10% offered a daily rate of more than £288 £361 £305
UK excluding London average daily rate £200 £203 £209
% change year-on-year
-1.23% -2.99%
Number of hourly rates quoted 21 29 23
Average hourly rate £14.00 £17.00 £15.00
Average hourly rate % change year-on-year
-17.64% +13.33%
90% offered a hourly rate of more than £12.00 £11.50 £10.50
10% offered a hourly rate of more than £29.75 £21.75 £25.00
UK excluding London average hourly rate £16.00 £16.00 £13.50
% change year-on-year
- +18.51%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2438 2118 2242
As % of all contract IT jobs located in the East of England 94.86% 93.30% 93.42%
Number of daily rates quoted 1481 1136 1173
Average daily rate £388 £350 £350
Average daily rate % change year-on-year
+10.71% -
90% offered a daily rate of more than £190 £188 £220
10% offered a daily rate of more than £550 £475 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 196 258 233
Average hourly rate £16.50 £18.00 £17.50
Average hourly rate % change year-on-year
-8.33% +2.85%
90% offered a hourly rate of more than £11.21 £11.00 £10.50
10% offered a hourly rate of more than £40.00 £40.00 £40.10
UK excluding London average hourly rate £16.00 £16.50 £18.00
% change year-on-year
-3.03% -8.33%

Support Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the East of England

Support Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the East of England region.

Support Analyst Daily Rate Trend in the East of England

Support Analyst
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 23 January 2015.

Support Analyst Daily Rate Histogram in the East of England

Support Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the East of England region.

Support Analyst Hourly Rate Trend in the East of England

Support Analyst
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 23 January 2015.

Support Analyst Hourly Rate Histogram in the East of England

Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the East of England region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +15 34 £170 -53.42% 9
Norfolk +11 13 £175 -30.00% 3
Hertfordshire +7 13 £433 +246.00% 10
Essex +1 12 £140 -53.33% 3
Bedfordshire -17 9 £275 - 10
Suffolk -7 1 £175 - 5
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 23 January 2015, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 104 (68.87%) Windows
2 67 (44.37%) Active Directory
3 61 (40.40%) ITIL
4 60 (39.74%) MS Office
5 58 (38.41%) Microsoft
6 47 (31.13%) Windows 7
7 41 (27.15%) MS Excel
8 37 (24.50%) Citrix
9 32 (21.19%) Windows Server 2008
10 28 (18.54%) SQL
11 27 (17.88%) Finance
11 27 (17.88%) VMware
12 22 (14.57%) Lotus
12 22 (14.57%) MS Exchange
13 21 (13.91%) IBM Notes
13 21 (13.91%) Windows Server 2003
13 21 (13.91%) Symantec
14 20 (13.25%) Blackberry
15 19 (12.58%) Windows XP
15 19 (12.58%) SLA
16 18 (11.92%) McAfee
16 18 (11.92%) Incident Management
17 15 (9.93%) Cisco
17 15 (9.93%) Adobe
17 15 (9.93%) DNS
18 14 (9.27%) MCP
18 14 (9.27%) Service Delivery
19 13 (8.61%) TCP/IP
19 13 (8.61%) Windows 8
20 11 (7.28%) Windows Server 2012

Support Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 23 January 2015, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (14.57%) MS Exchange
2 21 (13.91%) IBM Notes
3 10 (6.62%) Exchange Server 2010
4 8 (5.30%) Lotus Domino
5 5 (3.31%) Exchange Server 2007
5 5 (3.31%) SharePoint
6 3 (1.99%) Exchange Server 2003
7 2 (1.32%) Blackberry Enterprise Server
7 2 (1.32%) Lync
8 1 (0.66%) SAS
Applications
1 60 (39.74%) MS Office
2 41 (27.15%) MS Excel
3 9 (5.96%) MS PowerPoint
4 2 (1.32%) Adobe Creative Suite
5 1 (0.66%) MS Visio
5 1 (0.66%) MS Project
Business Applications
1 1 (0.66%) Dynamics AX
1 1 (0.66%) Agresso
Cloud Services
1 3 (1.99%) SaaS
2 1 (0.66%) Office 365
2 1 (0.66%) IaaS
2 1 (0.66%) PaaS
Communications & Networking
1 15 (9.93%) DNS
2 13 (8.61%) TCP/IP
3 11 (7.28%) VPN
4 9 (5.96%) Firewall
4 9 (5.96%) VoIP
5 8 (5.30%) DHCP
6 7 (4.64%) WAN
6 7 (4.64%) LAN
7 6 (3.97%) SAN
8 5 (3.31%) Intranet
9 4 (2.65%) Wireless
9 4 (2.65%) Internet
10 3 (1.99%) MPLS
10 3 (1.99%) Broadband
10 3 (1.99%) ISDN
10 3 (1.99%) Ethernet
10 3 (1.99%) SSL
11 2 (1.32%) Cisco IOS
12 1 (0.66%) NetScaler
12 1 (0.66%) Cisco ASA
Database & Business Intelligence
1 10 (6.62%) SQL Server
2 6 (3.97%) SQL Server 2008
3 5 (3.31%) SQL Server Reporting Services
3 5 (3.31%) SQL Server 2005
4 4 (2.65%) SQL Server 2000
5 3 (1.99%) Oracle Database
5 3 (1.99%) Oracle Database 11g
6 1 (0.66%) SQL Server Analysis Services
6 1 (0.66%) SQL Server Integration Services
6 1 (0.66%) Microsoft Analysis Services
6 1 (0.66%) Data Warehouse
General
1 27 (17.88%) Finance
2 6 (3.97%) Telecoms
3 3 (1.99%) Advertising
4 2 (1.32%) Legal
4 2 (1.32%) Manufacturing
4 2 (1.32%) Pharmaceutical
5 1 (0.66%) Marketing
5 1 (0.66%) French Language
5 1 (0.66%) Law
Libraries, Frameworks & Software Standards
1 6 (3.97%) XML
2 3 (1.99%) .NET
3 2 (1.32%) HTML
3 2 (1.32%) Application Packaging
4 1 (0.66%) X-Windows
4 1 (0.66%) Middleware
4 1 (0.66%) EDI
4 1 (0.66%) Web Services
Miscellaneous
1 20 (13.25%) Blackberry
2 7 (4.64%) NHS
2 7 (4.64%) Analytical Skills
3 5 (3.31%) iPhone
4 4 (2.65%) Management Information System
5 3 (1.99%) iSeries
5 3 (1.99%) SecurID
6 2 (1.32%) AS400
6 2 (1.32%) Video Conferencing
6 2 (1.32%) iPad
7 1 (0.66%) Data Extraction
7 1 (0.66%) Data Integration
7 1 (0.66%) Mathematics
7 1 (0.66%) Computer Science
7 1 (0.66%) PMI
Operating Systems
1 104 (68.87%) Windows
2 47 (31.13%) Windows 7
3 32 (21.19%) Windows Server 2008
4 21 (13.91%) Windows Server 2003
5 19 (12.58%) Windows XP
6 13 (8.61%) Windows 8
7 11 (7.28%) Windows Server 2012
8 9 (5.96%) Mac OS X
8 9 (5.96%) Linux
9 8 (5.30%) Red Hat Enterprise Linux
10 7 (4.64%) CentOS
10 7 (4.64%) UNIX
11 4 (2.65%) Windows Vista
11 4 (2.65%) Android
12 3 (1.99%) OS/400
13 2 (1.32%) Apple iOS
14 1 (0.66%) Mac OS X Server
14 1 (0.66%) i5/OS
14 1 (0.66%) Windows 2000
14 1 (0.66%) AIX
Processes & Methodologies
1 61 (40.40%) ITIL
2 18 (11.92%) Incident Management
3 14 (9.27%) Service Delivery
4 10 (6.62%) Project Management
5 7 (4.64%) Problem Management
5 7 (4.64%) Document Management
5 7 (4.64%) PRINCE2
6 6 (3.97%) Network Design
7 5 (3.31%) Migration
8 4 (2.65%) E-Commerce
8 4 (2.65%) ETL
8 4 (2.65%) ITIL V3
9 3 (1.99%) Mobile Device Management
9 3 (1.99%) Capacity Planning
9 3 (1.99%) Service Management
9 3 (1.99%) Line Management
10 2 (1.32%) Kalman Filter
10 2 (1.32%) CRM
10 2 (1.32%) Agile Software Development
10 2 (1.32%) Time Management
Programming Languages
1 28 (18.54%) SQL
2 5 (3.31%) T-SQL
3 3 (1.99%) VBScript
4 2 (1.32%) VBA
4 2 (1.32%) VB
4 2 (1.32%) Java
4 2 (1.32%) JavaScript
4 2 (1.32%) PHP
4 2 (1.32%) Python
5 1 (0.66%) PowerShell
5 1 (0.66%) VB6
5 1 (0.66%) Shell Script
5 1 (0.66%) VB.NET
Qualifications
1 14 (9.27%) MCP
2 7 (4.64%) Security Cleared
3 6 (3.97%) Microsoft Certification
4 5 (3.31%) SC Cleared
4 5 (3.31%) Degree
4 5 (3.31%) ITIL Certification
5 2 (1.32%) MCSA
5 2 (1.32%) PMI Certification
6 1 (0.66%) PMP
6 1 (0.66%) CISM
6 1 (0.66%) PRINCE2 Certification
6 1 (0.66%) CISSP
6 1 (0.66%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 19 (12.58%) SLA
System Software
1 67 (44.37%) Active Directory
2 7 (4.64%) VMware Infrastructure
3 3 (1.99%) vSphere
3 3 (1.99%) Citrix Presentation Server
4 1 (0.66%) Hyper-V
4 1 (0.66%) XenApp
4 1 (0.66%) Terminal Services
4 1 (0.66%) ISA Server
4 1 (0.66%) VMware Workstation
Systems Management
1 8 (5.30%) Norton AntiVirus
2 7 (4.64%) WSUS
3 4 (2.65%) Backup Exec
4 2 (1.32%) Symantec Endpoint Protection
4 2 (1.32%) SCCM
5 1 (0.66%) OVSD
5 1 (0.66%) OpenView
Vendors
1 58 (38.41%) Microsoft
2 37 (24.50%) Citrix
3 27 (17.88%) VMware
4 22 (14.57%) Lotus
5 21 (13.91%) Symantec
6 18 (11.92%) McAfee
7 15 (9.93%) Cisco
7 15 (9.93%) Adobe
8 9 (5.96%) HP
9 4 (2.65%) Informatica
10 3 (1.99%) Imperva
10 3 (1.99%) 3PAR
10 3 (1.99%) WatchGuard
10 3 (1.99%) Avaya
10 3 (1.99%) Apple
10 3 (1.99%) IBM
10 3 (1.99%) Oracle
11 2 (1.32%) ServiceNow
11 2 (1.32%) Dell
11 2 (1.32%) Wyse
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