The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Support Analyst
Rank 68 69 52
Rank change year-on-year
+1 -17
Contract jobs requiring a Support Analyst 81 56 107
As % of all contract IT jobs located in the East of England 2.56% 2.35% 3.48%
As % of the Job Titles category 2.73% 2.50% 3.68%
Number of daily rates quoted 28 19 46
Average daily rate
Keep up to 90%
of your Daily Rate
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£170 £230 £188
Average daily rate % change year-on-year
-26.08% +22.66%
90% offered a daily rate of more than £97 £127 £99
10% offered a daily rate of more than £240 £350 £300
UK excluding London average daily rate £200 £230 £213
% change year-on-year
-13.04% +8.23%
Number of hourly rates quoted 29 15 24
Average hourly rate £20.00 £14.50 £16.50
Average hourly rate % change year-on-year
+37.93% -12.12%
90% offered a hourly rate of more than £10.30 £10.50 £11.00
10% offered a hourly rate of more than £30.00 £16.60 £21.00
UK excluding London average hourly rate £14.50 £14.50 £14.75
% change year-on-year
- -1.69%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2962 2239 2908
As % of all contract IT jobs located in the East of England 93.62% 94.04% 94.51%
Number of daily rates quoted 1769 1114 1472
Average daily rate £375 £363 £338
Average daily rate % change year-on-year
+3.44% +7.40%
90% offered a daily rate of more than £200 £200 £180
10% offered a daily rate of more than £500 £500 £450
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 231 208 332
Average hourly rate £20.00 £16.20 £22.50
Average hourly rate % change year-on-year
+23.45% -28.00%
90% offered a hourly rate of more than £11.00 £10.50 £11.19
10% offered a hourly rate of more than £38.50 £46.00 £40.00
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

Support Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the East of England

Support Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the East of England region.

Support Analyst Daily Rate Trend in the East of England

Support Analyst
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 29 August 2014.

Support Analyst Daily Rate Histogram in the East of England

Support Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the East of England region.

Support Analyst Hourly Rate Trend in the East of England

Support Analyst
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 29 August 2014.

Support Analyst Hourly Rate Histogram in the East of England

Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the East of England region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -3 26 £96 -48.66% 10
Essex +4 24 £165 -25.00% 6
Cambridgeshire -10 13 £163 -45.83% 6
Norfolk -3 9 £200 -11.11% 1
Bedfordshire -21 8 £210 -8.69% 8
Suffolk -10 1 £190 -27.61% 1
East Anglia - - - -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 29 August 2014, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 110 (63.95%) Windows
2 86 (50.00%) Active Directory
3 56 (32.56%) Windows 7
4 43 (25.00%) MS Office
5 40 (23.26%) ITIL
6 36 (20.93%) MS Exchange
6 36 (20.93%) Windows Server 2008
7 35 (20.35%) Microsoft
8 31 (18.02%) Finance
9 28 (16.28%) Windows XP
10 26 (15.12%) MS Excel
11 25 (14.53%) SQL
12 24 (13.95%) Windows Server 2003
13 23 (13.37%) SQL Server
14 22 (12.79%) Oracle
14 22 (12.79%) Exchange Server 2010
15 21 (12.21%) HP
15 21 (12.21%) Citrix
16 19 (11.05%) Cisco
17 18 (10.47%) VMware
18 17 (9.88%) SLA
19 16 (9.30%) Firewall
20 15 (8.72%) Service Delivery
21 13 (7.56%) Java
21 13 (7.56%) SQL Server 2008
21 13 (7.56%) Incident Management
22 12 (6.98%) TCP/IP
23 11 (6.40%) IBM Notes
23 11 (6.40%) Lotus
23 11 (6.40%) Data Analysis

Support Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 29 August 2014, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 36 (20.93%) MS Exchange
2 22 (12.79%) Exchange Server 2010
3 11 (6.40%) IBM Notes
3 11 (6.40%) Exchange Server 2003
4 10 (5.81%) MQSeries
4 10 (5.81%) SharePoint
5 7 (4.07%) WebLogic
5 7 (4.07%) Exchange Server 2007
5 7 (4.07%) WebSphere
6 5 (2.91%) Blackberry Enterprise Server
6 5 (2.91%) WebSphere Application Server
7 4 (2.33%) Lotus Domino
8 3 (1.74%) Lync
8 3 (1.74%) CICS
9 1 (0.58%) Exchange Server 2013
9 1 (0.58%) IIS
Applications
1 43 (25.00%) MS Office
2 26 (15.12%) MS Excel
3 3 (1.74%) MS PowerPoint
4 1 (0.58%) MS Visio
Business Applications
1 2 (1.16%) Remedy ITSM
1 2 (1.16%) SAP SD
1 2 (1.16%) Agresso
1 2 (1.16%) Oracle General Ledger
2 1 (0.58%) Oracle BPM
Cloud Services
1 2 (1.16%) SaaS
Communications & Networking
1 16 (9.30%) Firewall
2 12 (6.98%) TCP/IP
3 10 (5.81%) SAN
4 9 (5.23%) DNS
4 9 (5.23%) Wireless
5 6 (3.49%) WAN
5 6 (3.49%) DHCP
6 5 (2.91%) Internet
6 5 (2.91%) LAN
6 5 (2.91%) VoIP
6 5 (2.91%) VPN
6 5 (2.91%) Cisco ASA
7 4 (2.33%) Ethernet
8 3 (1.74%) MPLS
8 3 (1.74%) FTP
8 3 (1.74%) ISDN
8 3 (1.74%) SSL
9 2 (1.16%) Broadband
10 1 (0.58%) NetScaler
10 1 (0.58%) Intranet
Database & Business Intelligence
1 23 (13.37%) SQL Server
2 13 (7.56%) SQL Server 2008
3 10 (5.81%) Oracle Database
3 10 (5.81%) DB2
4 5 (2.91%) SQL Server 2005
5 4 (2.33%) SQL Server Reporting Services
6 3 (1.74%) Oracle Reports
6 3 (1.74%) Crystal Reports
7 2 (1.16%) RDBMS
7 2 (1.16%) SQL Server 2012
7 2 (1.16%) Relational Database
8 1 (0.58%) Oracle Exadata
8 1 (0.58%) MS Access
8 1 (0.58%) SQL Server Analysis Services
8 1 (0.58%) SQL Server Integration Services
Development Applications
1 1 (0.58%) Lombardi
General
1 31 (18.02%) Finance
2 10 (5.81%) Banking
3 8 (4.65%) Telecoms
4 5 (2.91%) Manufacturing
5 3 (1.74%) Pharmaceutical
5 3 (1.74%) Retail
5 3 (1.74%) Legal
6 2 (1.16%) Automotive
6 2 (1.16%) General Ledger
7 1 (0.58%) Advertising
7 1 (0.58%) Publishing
7 1 (0.58%) Marketing
Libraries, Frameworks & Software Standards
1 10 (5.81%) J2EE
2 6 (3.49%) .NET
3 3 (1.74%) EDI
3 3 (1.74%) ISPF
4 2 (1.16%) Application Packaging
4 2 (1.16%) Flash
5 1 (0.58%) XML
5 1 (0.58%) HTML
5 1 (0.58%) XMPP
Miscellaneous
1 10 (5.81%) Blackberry
2 8 (4.65%) iPhone
3 5 (2.91%) Mainframe
4 4 (2.33%) IBM Mainframe
4 4 (2.33%) NHS
5 3 (1.74%) Management Information System
6 2 (1.16%) Statistics
6 2 (1.16%) Video Conferencing
6 2 (1.16%) Client/Server
6 2 (1.16%) iPad
7 1 (0.58%) HP StorageWorks
7 1 (0.58%) Mobile Computing
7 1 (0.58%) EPoS
7 1 (0.58%) Firmware
7 1 (0.58%) AS400
7 1 (0.58%) Smartphone
7 1 (0.58%) CCTV
7 1 (0.58%) Informatics
7 1 (0.58%) Computer Science
Operating Systems
1 110 (63.95%) Windows
2 56 (32.56%) Windows 7
3 36 (20.93%) Windows Server 2008
4 28 (16.28%) Windows XP
5 24 (13.95%) Windows Server 2003
6 10 (5.81%) Windows Server 2012
6 10 (5.81%) Linux
7 8 (4.65%) Windows 8
8 5 (2.91%) Android
9 4 (2.33%) SUSE
10 3 (1.74%) Windows 2000 Server
10 3 (1.74%) Windows Vista
11 2 (1.16%) Red Hat Enterprise Linux
11 2 (1.16%) Mac OS X
12 1 (0.58%) Apple iOS
12 1 (0.58%) Mac OS
12 1 (0.58%) Windows Phone
12 1 (0.58%) zOS
12 1 (0.58%) UNIX
12 1 (0.58%) Windows 2000
Processes & Methodologies
1 40 (23.26%) ITIL
2 15 (8.72%) Service Delivery
3 13 (7.56%) Incident Management
4 11 (6.40%) Data Analysis
5 10 (5.81%) Change Control
6 8 (4.65%) Capacity Planning
7 6 (3.49%) Release Management
7 6 (3.49%) Data Protection
7 6 (3.49%) Migration
8 5 (2.91%) E-Commerce
9 4 (2.33%) CRM
9 4 (2.33%) Project Management
9 4 (2.33%) Network Management
10 3 (1.74%) ITIL V3
10 3 (1.74%) Business Intelligence
10 3 (1.74%) ETL
10 3 (1.74%) Document Management
10 3 (1.74%) Time Management
10 3 (1.74%) Problem Management
11 2 (1.16%) Business Analysis
Programming Languages
1 25 (14.53%) SQL
2 13 (7.56%) Java
3 7 (4.07%) VBA
4 4 (2.33%) JCL
5 3 (1.74%) COBOL
6 2 (1.16%) C#
6 2 (1.16%) ABAP
6 2 (1.16%) JavaScript
6 2 (1.16%) T-SQL
7 1 (0.58%) Shell Script
7 1 (0.58%) Python
7 1 (0.58%) VB
7 1 (0.58%) VB.NET
7 1 (0.58%) PHP
7 1 (0.58%) PL/SQL
7 1 (0.58%) PowerShell
Qualifications
1 9 (5.23%) Microsoft Certification
2 5 (2.91%) MCP
3 4 (2.33%) SC Cleared
3 4 (2.33%) Security Cleared
3 4 (2.33%) MCSE
4 3 (1.74%) MCSA
5 2 (1.16%) Degree
5 2 (1.16%) MCTS
5 2 (1.16%) MCITP
5 2 (1.16%) ITIL Certification
6 1 (0.58%) ITIL Foundation Certificate
6 1 (0.58%) PRINCE2 Certification
Quality Assurance & Compliance
1 17 (9.88%) SLA
System Software
1 86 (50.00%) Active Directory
2 9 (5.23%) Hyper-V
3 6 (3.49%) VMware Infrastructure
4 4 (2.33%) RACF
5 3 (1.74%) Terminal Services
6 2 (1.16%) VMware Server
6 2 (1.16%) vSphere
7 1 (0.58%) XenApp
7 1 (0.58%) ISA Server
7 1 (0.58%) VMware Workstation
Systems Management
1 11 (6.40%) SCCM
2 6 (3.49%) WSUS
3 5 (2.91%) Backup Exec
4 4 (2.33%) ARCserve
4 4 (2.33%) OpenView
5 2 (1.16%) Norton AntiVirus
5 2 (1.16%) Symantec Endpoint Protection
6 1 (0.58%) Cacti
6 1 (0.58%) Opsview
6 1 (0.58%) Symantec Enterprise Vault
6 1 (0.58%) Nagios
6 1 (0.58%) OVSD
Vendors
1 35 (20.35%) Microsoft
2 22 (12.79%) Oracle
3 21 (12.21%) HP
3 21 (12.21%) Citrix
4 19 (11.05%) Cisco
5 18 (10.47%) VMware
6 11 (6.40%) Lotus
7 10 (5.81%) Symantec
8 7 (4.07%) McAfee
9 6 (3.49%) Adobe
10 5 (2.91%) Avaya
10 5 (2.91%) CA
10 5 (2.91%) Apple
10 5 (2.91%) Remedy
11 4 (2.33%) Altiris
11 4 (2.33%) IBM
12 3 (1.74%) Syncsort
12 3 (1.74%) Imperva
12 3 (1.74%) WatchGuard
13 2 (1.16%) Northgate
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