The first table below looks at the demand for the Support Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Support Analyst
Rank 77 62 61
Rank change year-on-year
-15 -1
Contract jobs requiring a Support Analyst 77 60 78
As % of all contract IT jobs located in the East of England 2.39% 2.60% 2.52%
As % of the Job Titles category 2.57% 2.78% 2.67%
Number of daily rates quoted 26 25 28
Average daily rate £235 £250 £125
Average daily rate % change year-on-year
-6.00% +100.00%
90% offered a daily rate of more than £148 £100 £99
10% offered a daily rate of more than £400 £388 £354
UK excluding London average daily rate £223 £248 £236
% change year-on-year
-10.10% +4.76%
Number of hourly rates quoted 26 16 25
Average hourly rate £14.00 £14.75 £17.00
Average hourly rate % change year-on-year
-5.08% -13.23%
90% offered a hourly rate of more than £11.20 £10.75 £11.00
10% offered a hourly rate of more than £21.40 £26.00 £36.30
UK excluding London average hourly rate £15.00 £14.50 £15.50
% change year-on-year
+3.44% -6.45%
Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2996 2156 2919
As % of all contract IT jobs located in the East of England 93.01% 93.50% 94.13%
Number of daily rates quoted 1671 1104 1408
Average daily rate £370 £350 £350
Average daily rate % change year-on-year
+5.71% -
90% offered a daily rate of more than £209 £188 £213
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £350 £345 £350
% change year-on-year
+1.44% -1.42%
Number of hourly rates quoted 231 247 303
Average hourly rate £21.00 £19.39 £27.50
Average hourly rate % change year-on-year
+8.30% -29.49%
90% offered a hourly rate of more than £11.00 £11.00 £12.00
10% offered a hourly rate of more than £40.00 £39.50 £42.00
UK excluding London average hourly rate £17.00 £17.50 £19.00
% change year-on-year
-2.85% -7.89%
Support Analyst
England

Support Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the East of England

Support Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the East of England region.

Support Analyst Daily Rate Trend in the East of England

Support Analyst
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 16 April 2014.

Support Analyst Daily Rate Histogram in the East of England

Support Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the East of England region.

Support Analyst Hourly Rate Trend in the East of England

Support Analyst
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 16 April 2014.

Support Analyst Hourly Rate Histogram in the East of England

Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the East of England region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Essex -7 23 £170 +36.00% 8
Cambridgeshire -9 20 £270 +25.58% 4
Suffolk +7 12 £235 +193.75% 1
Hertfordshire -16 11 £230 -23.33% 10
Bedfordshire -14 8 £250 - 7
Norfolk +1 4 £291 +191.25%
East Anglia - - - -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 16 April 2014, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 72 (58.06%) Windows
2 49 (39.52%) Active Directory
3 41 (33.06%) Microsoft
4 34 (27.42%) MS Office
5 33 (26.61%) Windows 7
6 28 (22.58%) Citrix
7 26 (20.97%) ITIL
8 23 (18.55%) MS Excel
9 22 (17.74%) SQL
9 22 (17.74%) Finance
10 19 (15.32%) Incident Management
11 18 (14.52%) Blackberry
12 17 (13.71%) SQL Server
12 17 (13.71%) Cisco
13 16 (12.90%) MS Exchange
13 16 (12.90%) Service Delivery
14 15 (12.10%) Windows Server 2008
14 15 (12.10%) Oracle
15 14 (11.29%) Windows Server 2003
16 13 (10.48%) SLA
17 12 (9.68%) Symantec
18 11 (8.87%) Firewall
18 11 (8.87%) McAfee
19 10 (8.06%) Lotus
19 10 (8.06%) VMware
19 10 (8.06%) Windows XP
19 10 (8.06%) Java
19 10 (8.06%) IBM Notes
20 9 (7.26%) SharePoint
20 9 (7.26%) DNS

Support Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 16 April 2014, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (12.90%) MS Exchange
2 10 (8.06%) IBM Notes
3 9 (7.26%) SharePoint
4 7 (5.65%) Exchange Server 2010
5 5 (4.03%) Exchange Server 2003
5 5 (4.03%) Blackberry Enterprise Server
6 4 (3.23%) Exchange Server 2007
7 3 (2.42%) Lotus Domino
8 2 (1.61%) Lync
9 1 (0.81%) FormScape
9 1 (0.81%) ArcGIS
Applications
1 34 (27.42%) MS Office
2 23 (18.55%) MS Excel
3 2 (1.61%) MS Project
3 2 (1.61%) MS Visio
Business Applications
1 2 (1.61%) Oracle General Ledger
2 1 (0.81%) Remedy ITSM
2 1 (0.81%) Dynamics CRM
2 1 (0.81%) Agresso
Communications & Networking
1 11 (8.87%) Firewall
2 9 (7.26%) DNS
3 8 (6.45%) SAN
3 8 (6.45%) DHCP
4 6 (4.84%) VoIP
5 5 (4.03%) TCP/IP
5 5 (4.03%) VPN
5 5 (4.03%) LAN
6 4 (3.23%) WAN
6 4 (3.23%) Wireless
7 3 (2.42%) Cisco ASA
8 1 (0.81%) Cisco IOS
8 1 (0.81%) iSCSI
8 1 (0.81%) IP Telephony
8 1 (0.81%) Wi-Fi
8 1 (0.81%) Intranet
8 1 (0.81%) FTP
Database & Business Intelligence
1 17 (13.71%) SQL Server
2 6 (4.84%) SQL Server 2008
3 4 (3.23%) Oracle Database
3 4 (3.23%) Relational Database
4 3 (2.42%) RDBMS
4 3 (2.42%) Crystal Reports
4 3 (2.42%) Oracle Reports
5 2 (1.61%) Data Warehouse
5 2 (1.61%) DB2
5 2 (1.61%) Oracle Database 10g
5 2 (1.61%) SQL Server 2005
5 2 (1.61%) Oracle Database 11g
5 2 (1.61%) SQL Server 2012
6 1 (0.81%) BusinessObjects Web Intelligence
6 1 (0.81%) SQL Server Analysis Services
6 1 (0.81%) QlikView
6 1 (0.81%) SQL Server Reporting Services
6 1 (0.81%) SQL Server Integration Services
6 1 (0.81%) BusinessObjects
6 1 (0.81%) MS Access
Development Applications
1 1 (0.81%) MSI
General
1 22 (17.74%) Finance
2 6 (4.84%) Law
2 6 (4.84%) Telecoms
3 4 (3.23%) Banking
3 4 (3.23%) Retail
4 3 (2.42%) Legal
5 2 (1.61%) Pharmaceutical
5 2 (1.61%) General Ledger
6 1 (0.81%) Local Government
6 1 (0.81%) Marketing
6 1 (0.81%) Publishing
Libraries, Frameworks & Software Standards
1 4 (3.23%) .NET
1 4 (3.23%) J2EE
2 3 (2.42%) Flash
3 2 (1.61%) COM
3 2 (1.61%) Application Packaging
4 1 (0.81%) XMPP
4 1 (0.81%) HTML
4 1 (0.81%) XML
4 1 (0.81%) ODBC
Miscellaneous
1 18 (14.52%) Blackberry
2 6 (4.84%) iPhone
3 3 (2.42%) NHS
4 2 (1.61%) AS400
4 2 (1.61%) Management Information System
5 1 (0.81%) iPad
5 1 (0.81%) HP StorageWorks
5 1 (0.81%) iSeries
5 1 (0.81%) Video Conferencing
5 1 (0.81%) Clustering
5 1 (0.81%) Statistics
5 1 (0.81%) Mathematics
5 1 (0.81%) Computer Science
5 1 (0.81%) EPoS
5 1 (0.81%) Mainframe
5 1 (0.81%) Client/Server
Operating Systems
1 72 (58.06%) Windows
2 33 (26.61%) Windows 7
3 15 (12.10%) Windows Server 2008
4 14 (11.29%) Windows Server 2003
5 10 (8.06%) Windows XP
6 7 (5.65%) Linux
7 5 (4.03%) Android
7 5 (4.03%) UNIX
8 3 (2.42%) Windows 2000 Server
9 2 (1.61%) Mac OS X
10 1 (0.81%) Apple iOS
10 1 (0.81%) Windows 8
10 1 (0.81%) Windows Server 2012
10 1 (0.81%) Windows Phone
10 1 (0.81%) Red Hat Enterprise Linux
Processes & Methodologies
1 26 (20.97%) ITIL
2 19 (15.32%) Incident Management
3 16 (12.90%) Service Delivery
4 8 (6.45%) Document Management
5 5 (4.03%) Change Control
5 5 (4.03%) Capacity Planning
6 4 (3.23%) CRM
6 4 (3.23%) E-Commerce
6 4 (3.23%) Disaster Recovery
6 4 (3.23%) Migration
7 3 (2.42%) Release Management
7 3 (2.42%) Resource Management
7 3 (2.42%) Change Management
7 3 (2.42%) ETL
8 2 (1.61%) Project Management
8 2 (1.61%) ITSM
8 2 (1.61%) Business Analysis
8 2 (1.61%) Performance Monitoring
8 2 (1.61%) Network Management
9 1 (0.81%) Software Deployment
Programming Languages
1 22 (17.74%) SQL
2 10 (8.06%) Java
3 3 (2.42%) PL/SQL
4 1 (0.81%) PowerShell
4 1 (0.81%) Shell Script
4 1 (0.81%) VB
4 1 (0.81%) VB.NET
4 1 (0.81%) JavaScript
4 1 (0.81%) C#
Qualifications
1 8 (6.45%) Microsoft Certification
2 7 (5.65%) MCP
3 4 (3.23%) MCSE
4 3 (2.42%) MCSA
5 1 (0.81%) VMware Certified Professional (VCP)
5 1 (0.81%) Degree
5 1 (0.81%) ITIL Certification
5 1 (0.81%) Cisco Certification
5 1 (0.81%) CCNA
Quality Assurance & Compliance
1 13 (10.48%) SLA
System Software
1 49 (39.52%) Active Directory
2 5 (4.03%) Hyper-V
3 3 (2.42%) Citrix Presentation Server
3 3 (2.42%) Terminal Services
4 2 (1.61%) vSphere
5 1 (0.81%) XenApp
5 1 (0.81%) VMware ESX
Systems Management
1 5 (4.03%) SCCM
2 4 (3.23%) Backup Exec
3 3 (2.42%) Norton AntiVirus
4 2 (1.61%) ARCserve
4 2 (1.61%) DameWare
4 2 (1.61%) Symantec Endpoint Protection
5 1 (0.81%) EMC NetWorker
5 1 (0.81%) NetBackup
5 1 (0.81%) WSUS
5 1 (0.81%) Systems Management Server (SMS)
Vendors
1 41 (33.06%) Microsoft
2 28 (22.58%) Citrix
3 17 (13.71%) Cisco
4 15 (12.10%) Oracle
5 12 (9.68%) Symantec
6 11 (8.87%) McAfee
7 10 (8.06%) Lotus
7 10 (8.06%) VMware
8 9 (7.26%) HP
9 7 (5.65%) Adobe
10 5 (4.03%) Apple
11 4 (3.23%) NetApp
11 4 (3.23%) Remedy
12 3 (2.42%) Altiris
13 2 (1.61%) Business Objects
13 2 (1.61%) CA
13 2 (1.61%) EMC
13 2 (1.61%) Salesforce.com
13 2 (1.61%) Northgate
14 1 (0.81%) SolarWinds
Peterborough
Quantica Technology - London
Posted: Yesterday
Royston, Hertfordshire
The One Group
Rate: £17.5k per year
Posted: 5 days ago
Peterborough, Cambridgeshire
The One Group
Rate: £20k - 25k per year
Posted: 6 days ago
Watford
Hudson - London
Posted: 27 days ago