The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Support Analyst
Rank 48 53 83
Rank change year-on-year
+5 +30
Contract jobs requiring a Support Analyst 83 86 46
As % of all contract IT jobs located in the East of England 3.48% 3.36% 1.91%
As % of the Job Titles category 3.65% 3.48% 2.01%
Number of daily rates quoted 52 46 15
Average daily rate £320 £175 £250
Average daily rate % change year-on-year
+82.85% -30.00%
90% offered a daily rate of more than £204 £135 £131
10% offered a daily rate of more than £409 £275 £354
UK excluding London average daily rate £240 £200 £215
% change year-on-year
+19.87% -6.97%
Number of hourly rates quoted 16 27 23
Average hourly rate £12.75 £17.50 £15.50
Average hourly rate % change year-on-year
-27.14% +12.90%
90% offered a hourly rate of more than £8.18 £12.00 £11.50
10% offered a hourly rate of more than £16.50 £29.75 £20.00
UK excluding London average hourly rate £15.00 £16.00 £15.50
% change year-on-year
-6.25% +3.22%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2273 2472 2291
As % of all contract IT jobs located in the East of England 95.38% 96.60% 95.06%
Number of daily rates quoted 1361 1468 1252
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £240 £180 £190
10% offered a daily rate of more than £550 £550 £500
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 213 229 245
Average hourly rate £20.50 £16.50 £20.00
Average hourly rate % change year-on-year
+24.24% -17.50%
90% offered a hourly rate of more than £11.00 £10.50 £11.25
10% offered a hourly rate of more than £50.68 £39.85 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Support Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the East of England

Support Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the East of England region.

Support Analyst Daily Rate Trend in the East of England

Support Analyst
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 12 February 2016.

Support Analyst Daily Rate Histogram in the East of England

Support Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the East of England region.

Support Analyst Hourly Rate Trend in the East of England

Support Analyst
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 12 February 2016.

Support Analyst Hourly Rate Histogram in the East of England

Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the East of England region over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +11 34 £298 +112.50% 5
Hertfordshire +17 23 £325 -26.34% 8
Cambridgeshire +5 19 £320 +88.23% 7
Suffolk +3 3 £263 +31.25% 1
Bedfordshire 0 2 £350 +27.27% 7
Norfolk -24 2 £274 +56.42%
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 12 February 2016, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 62 (41.06%) Windows
2 45 (29.80%) Microsoft
3 38 (25.17%) Active Directory
4 37 (24.50%) MS Office
5 33 (21.85%) SQL
5 33 (21.85%) Finance
6 30 (19.87%) Citrix
7 27 (17.88%) Incident Management
8 26 (17.22%) ITIL
9 25 (16.56%) MS Excel
10 23 (15.23%) Windows 7
11 20 (13.25%) SQL Server
12 16 (10.60%) Windows Server
12 16 (10.60%) Business Intelligence
13 15 (9.93%) Data Warehouse
14 14 (9.27%) Oracle
15 13 (8.61%) SAP
15 13 (8.61%) .NET
15 13 (8.61%) Windows 8
16 12 (7.95%) Windows XP
17 11 (7.28%) SLA
17 11 (7.28%) Service Delivery
17 11 (7.28%) Change Management
17 11 (7.28%) VMware
18 10 (6.62%) SharePoint
18 10 (6.62%) CRM
19 9 (5.96%) Degree
20 8 (5.30%) German Language
20 8 (5.30%) Logistics
20 8 (5.30%) Windows Server 2008

Support Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 12 February 2016, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (6.62%) SharePoint
2 7 (4.64%) BizTalk Server
2 7 (4.64%) IIS
2 7 (4.64%) SharePoint 2010
3 6 (3.97%) MS Exchange
4 5 (3.31%) Apache
4 5 (3.31%) IBM Notes
4 5 (3.31%) Tomcat
4 5 (3.31%) WebLogic
5 4 (2.65%) CMS
5 4 (2.65%) Exchange Server 2010
5 4 (2.65%) JBoss
6 3 (1.99%) Skype for Business
7 2 (1.32%) Exchange Server 2007
8 1 (0.66%) Blackberry Enterprise Server
Applications
1 37 (24.50%) MS Office
2 25 (16.56%) MS Excel
3 2 (1.32%) AutoCAD
3 2 (1.32%) MS PowerPoint
3 2 (1.32%) Spreadsheet
4 1 (0.66%) MS Project
4 1 (0.66%) MS Visio
Business Applications
1 6 (3.97%) Dynamics CRM
2 4 (2.65%) SAP HR
3 3 (1.99%) SAP ERP
4 2 (1.32%) CODA-Financials
4 2 (1.32%) Maximo
5 1 (0.66%) Cognos Business Intelligence
5 1 (0.66%) Cognos Planning
5 1 (0.66%) Oracle Applications
5 1 (0.66%) Oracle Financials
Cloud Services
1 7 (4.64%) Office 365
Communications & Networking
1 8 (5.30%) Internet
2 7 (4.64%) DNS
3 5 (3.31%) DHCP
4 4 (2.65%) LAN
5 3 (1.99%) Kerberos
5 3 (1.99%) WAN
6 2 (1.32%) SAN
7 1 (0.66%) FTP
7 1 (0.66%) Intranet
7 1 (0.66%) Skype
7 1 (0.66%) TCP/IP
7 1 (0.66%) VPN
7 1 (0.66%) Wi-Fi
Database & Business Intelligence
1 20 (13.25%) SQL Server
2 15 (9.93%) Data Warehouse
3 5 (3.31%) Crystal Reports
4 4 (2.65%) SQL Server Reporting Services
5 3 (1.99%) SQL Server 2005
5 3 (1.99%) SQL Server 2012
6 2 (1.32%) RDBMS
6 2 (1.32%) Relational Database
6 2 (1.32%) SQL Server 2008
7 1 (0.66%) Cognos Powerplay
7 1 (0.66%) MS Access
Development Applications
1 2 (1.32%) VisualVM
2 1 (0.66%) SQL Server Management Studio (SSMS)
General
1 33 (21.85%) Finance
2 8 (5.30%) German Language
2 8 (5.30%) Manufacturing
3 6 (3.97%) Advertising
4 4 (2.65%) Pharmaceutical
5 3 (1.99%) Publishing
6 2 (1.32%) Billing
6 2 (1.32%) Electronics
6 2 (1.32%) Legal
6 2 (1.32%) Marketing
7 1 (0.66%) Automotive
7 1 (0.66%) Banking
7 1 (0.66%) Dutch Language
7 1 (0.66%) Law
7 1 (0.66%) Retail
7 1 (0.66%) Telecoms
Libraries, Frameworks & Software Standards
1 13 (8.61%) .NET
2 5 (3.31%) ASP.NET
3 4 (2.65%) Software Packaging
4 3 (1.99%) Web Services
4 3 (1.99%) XML
5 2 (1.32%) .NET Framework
5 2 (1.32%) COM+
5 2 (1.32%) HTML
5 2 (1.32%) Middleware
5 2 (1.32%) XML Messaging
6 1 (0.66%) Ajax
6 1 (0.66%) CSS
6 1 (0.66%) SAPUI5
6 1 (0.66%) Web Dynpro
Miscellaneous
1 4 (2.65%) Analytical Skills
2 3 (1.99%) NHS
3 2 (1.32%) Client/Server
3 2 (1.32%) DataPower
3 2 (1.32%) Enterprise Software
3 2 (1.32%) iPhone
3 2 (1.32%) Management Information System
3 2 (1.32%) Mathematics
4 1 (0.66%) Blackberry
4 1 (0.66%) Computer Science
4 1 (0.66%) Data Protection Act
4 1 (0.66%) FMCG
4 1 (0.66%) Learning Management System
4 1 (0.66%) Mainframe
4 1 (0.66%) Reinsurance
Operating Systems
1 62 (41.06%) Windows
2 23 (15.23%) Windows 7
3 16 (10.60%) Windows Server
4 13 (8.61%) Windows 8
5 12 (7.95%) Windows XP
6 8 (5.30%) Windows Server 2008
7 6 (3.97%) Windows Server 2003
8 4 (2.65%) Windows Server 2012
9 3 (1.99%) Linux
10 2 (1.32%) Windows 2000 Server
11 1 (0.66%) Apple iOS
11 1 (0.66%) Red Hat Enterprise Linux
11 1 (0.66%) Unix
11 1 (0.66%) Windows Mobile
11 1 (0.66%) Windows NT
Processes & Methodologies
1 27 (17.88%) Incident Management
2 26 (17.22%) ITIL
3 16 (10.60%) Business Intelligence
4 11 (7.28%) Change Management
4 11 (7.28%) Service Delivery
5 10 (6.62%) CRM
6 8 (5.30%) Logistics
7 5 (3.31%) Agile Software Development
7 5 (3.31%) Service Management
7 5 (3.31%) Workflow
8 4 (2.65%) ERP
8 4 (2.65%) Line Management
8 4 (2.65%) SAP Security
8 4 (2.65%) Time Management
9 3 (1.99%) Configuration Management
9 3 (1.99%) E-Commerce
9 3 (1.99%) Project Management
9 3 (1.99%) Risk Management
9 3 (1.99%) Stakeholder Engagement
9 3 (1.99%) Test Scripting
Programming Languages
1 33 (21.85%) SQL
2 6 (3.97%) C#
2 6 (3.97%) VBScript
3 5 (3.31%) Java
4 3 (1.99%) ABAP
5 2 (1.32%) C
5 2 (1.32%) Perl
5 2 (1.32%) Python
5 2 (1.32%) VB.NET
6 1 (0.66%) C++
6 1 (0.66%) JavaScript
6 1 (0.66%) PHP
6 1 (0.66%) PowerShell
Qualifications
1 9 (5.96%) Degree
2 8 (5.30%) MCP
3 5 (3.31%) DBS Check
4 2 (1.32%) Microsoft Certification
5 1 (0.66%) ITIL Certification
5 1 (0.66%) JNCIA
5 1 (0.66%) JNCIE
5 1 (0.66%) JNCIP
5 1 (0.66%) JNCIS
5 1 (0.66%) MCSA
5 1 (0.66%) MCSE
5 1 (0.66%) PRINCE2 Certification
5 1 (0.66%) SC Cleared
5 1 (0.66%) Security Cleared
Quality Assurance & Compliance
1 11 (7.28%) SLA
2 2 (1.32%) Disclosure Scotland
3 1 (0.66%) Data Quality
3 1 (0.66%) PCI DSS
System Software
1 38 (25.17%) Active Directory
2 7 (4.64%) VMware Infrastructure
3 6 (3.97%) XenApp
4 2 (1.32%) XenServer
5 1 (0.66%) vSphere
Systems Management
1 5 (3.31%) SCCM
2 2 (1.32%) Bacula
2 2 (1.32%) HP Quality Center
2 2 (1.32%) Nagios
2 2 (1.32%) Opsview
2 2 (1.32%) ZABBIX
3 1 (0.66%) SCOM
Vendors
1 45 (29.80%) Microsoft
2 30 (19.87%) Citrix
3 14 (9.27%) Oracle
4 13 (8.61%) SAP
5 11 (7.28%) VMware
6 7 (4.64%) HP
7 6 (3.97%) Adobe
7 6 (3.97%) Apple
7 6 (3.97%) Intel Security
8 5 (3.31%) Avaya
8 5 (3.31%) Cisco
8 5 (3.31%) Lotus
8 5 (3.31%) Symantec
9 4 (2.65%) IBM
10 3 (1.99%) Capita
10 3 (1.99%) Cognos
10 3 (1.99%) Remedy
10 3 (1.99%) Sophos
10 3 (1.99%) Thunderhead
11 2 (1.32%) MicroStrategy
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