The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Support Analyst
Rank 45 73 70
Rank change year-on-year
+28 -3
Contract jobs requiring a Support Analyst 126 84 56
As % of all contract IT jobs located in the East of England 4.00% 2.68% 2.35%
As % of the Job Titles category 4.25% 2.86% 2.50%
Number of daily rates quoted 69 31 19
Average daily rate
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£325 £175 £230
Average daily rate % change year-on-year
+85.71% -23.91%
90% offered a daily rate of more than £128 £98 £127
10% offered a daily rate of more than £375 £240 £350
UK excluding London average daily rate £275 £200 £230
% change year-on-year
+37.50% -13.04%
Number of hourly rates quoted 29 29 15
Average hourly rate £16.00 £20.00 £14.50
Average hourly rate % change year-on-year
-20.00% +37.93%
90% offered a hourly rate of more than £12.00 £10.30 £10.50
10% offered a hourly rate of more than £30.00 £30.00 £16.60
UK excluding London average hourly rate £14.50 £14.75 £14.50
% change year-on-year
-1.69% +1.72%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2963 2934 2237
As % of all contract IT jobs located in the East of England 94.03% 93.50% 94.07%
Number of daily rates quoted 1769 1753 1112
Average daily rate £380 £375 £363
Average daily rate % change year-on-year
+1.33% +3.44%
90% offered a daily rate of more than £215 £200 £200
10% offered a daily rate of more than £525 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 253 227 209
Average hourly rate £20.00 £20.21 £16.00
Average hourly rate % change year-on-year
-1.01% +26.28%
90% offered a hourly rate of more than £12.00 £11.00 £10.50
10% offered a hourly rate of more than £41.40 £39.02 £46.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Support Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the East of England

Support Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the East of England region.

Support Analyst Daily Rate Trend in the East of England

Support Analyst
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 31 August 2015.

Support Analyst Daily Rate Histogram in the East of England

Support Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the East of England region.

Support Analyst Hourly Rate Trend in the East of England

Support Analyst
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 31 August 2015.

Support Analyst Hourly Rate Histogram in the East of England

Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the East of England region over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +21 64 £350 +112.12% 4
Cambridgeshire -2 20 £148 -9.23% 8
Hertfordshire -3 20 £210 +118.18% 5
Bedfordshire +14 8 £110 -47.61% 1
Norfolk +9 8 £275 +22.22%
Suffolk +7 6 £175 -10.25% 3
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 31 August 2015, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 77 (36.67%) Windows
2 62 (29.52%) Microsoft
3 51 (24.29%) Finance
4 45 (21.43%) Active Directory
5 44 (20.95%) MS Office
6 43 (20.48%) ITIL
7 42 (20.00%) Incident Management
8 39 (18.57%) Citrix
9 35 (16.67%) Windows 7
10 33 (15.71%) SQL
11 31 (14.76%) SQL Server
12 29 (13.81%) MS Excel
13 28 (13.33%) Data Warehouse
14 26 (12.38%) Business Intelligence
15 24 (11.43%) Cisco
16 21 (10.00%) Change Management
17 20 (9.52%) Service Delivery
18 19 (9.05%) Symantec
18 19 (9.05%) MCP
18 19 (9.05%) SQL Server 2005
18 19 (9.05%) VMware
19 18 (8.57%) MS Exchange
19 18 (8.57%) SharePoint
20 17 (8.10%) IBM Notes
20 17 (8.10%) Project Management
20 17 (8.10%) Lotus
21 16 (7.62%) Windows Server 2003
21 16 (7.62%) Service Management
21 16 (7.62%) Oracle
22 15 (7.14%) McAfee

Support Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 31 August 2015, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (8.57%) SharePoint
1 18 (8.57%) MS Exchange
2 17 (8.10%) IBM Notes
3 8 (3.81%) Exchange Server 2010
4 7 (3.33%) Exchange Server 2003
4 7 (3.33%) BizTalk Server
5 6 (2.86%) Exchange Server 2007
5 6 (2.86%) SharePoint 2010
6 4 (1.90%) Lync
6 4 (1.90%) IIS
7 3 (1.43%) JBoss
7 3 (1.43%) Lotus Domino
8 2 (0.95%) Apache
8 2 (0.95%) MQSeries
8 2 (0.95%) CMS
9 1 (0.48%) Office Communications Server
9 1 (0.48%) Exchange Server 2013
Applications
1 44 (20.95%) MS Office
2 29 (13.81%) MS Excel
3 4 (1.90%) Spreadsheet
4 3 (1.43%) MS Project
4 3 (1.43%) MS PowerPoint
5 1 (0.48%) MS Visio
Business Applications
1 6 (2.86%) CODA-Financials
1 6 (2.86%) Dynamics CRM
2 3 (1.43%) SunGard AvantGard
2 3 (1.43%) Remedy ITSM
2 3 (1.43%) Oracle EBS R12
3 2 (0.95%) SAP FI
4 1 (0.48%) Agresso
4 1 (0.48%) CA PPM
4 1 (0.48%) Oracle EBS
4 1 (0.48%) Oracle Applications
4 1 (0.48%) SAP FI/CO
4 1 (0.48%) SAP CO
Cloud Services
1 3 (1.43%) Office 365
2 2 (0.95%) Amazon AWS
3 1 (0.48%) Google Analytics
Communications & Networking
1 14 (6.67%) Internet
2 13 (6.19%) WAN
3 12 (5.71%) LAN
3 12 (5.71%) SAN
4 11 (5.24%) Firewall
5 8 (3.81%) Wireless
6 6 (2.86%) Intranet
7 5 (2.38%) VoIP
8 4 (1.90%) DNS
9 3 (1.43%) DHCP
9 3 (1.43%) Kerberos
9 3 (1.43%) TCP/IP
9 3 (1.43%) VPN
10 2 (0.95%) WebEx
11 1 (0.48%) Ethernet
11 1 (0.48%) iSCSI
11 1 (0.48%) Cisco ASA
11 1 (0.48%) NAS
11 1 (0.48%) Unified Communications
11 1 (0.48%) NetScaler
Database & Business Intelligence
1 31 (14.76%) SQL Server
2 28 (13.33%) Data Warehouse
3 19 (9.05%) SQL Server 2005
4 12 (5.71%) SQL Server 2008
5 11 (5.24%) Crystal Reports
6 9 (4.29%) DTS
6 9 (4.29%) SQL Server Integration Services
7 8 (3.81%) SQL Server Analysis Services
8 6 (2.86%) SQL Server 2012
9 4 (1.90%) ProClarity
10 3 (1.43%) SQL Server 2000
10 3 (1.43%) Oracle Reports
10 3 (1.43%) MS Access
10 3 (1.43%) MySQL
10 3 (1.43%) SQL Server Reporting Services
11 2 (0.95%) Microsoft Analysis Services
12 1 (0.48%) Oracle Database
Development Applications
1 4 (1.90%) Eclipse
2 1 (0.48%) MSI
General
1 51 (24.29%) Finance
2 7 (3.33%) Telecoms
3 6 (2.86%) Retail
3 6 (2.86%) Marketing
3 6 (2.86%) German Language
4 5 (2.38%) Manufacturing
5 3 (1.43%) Back Office
6 2 (0.95%) Games
6 2 (0.95%) Automotive
7 1 (0.48%) Electronics
7 1 (0.48%) Pharmaceutical
7 1 (0.48%) French Language
7 1 (0.48%) Billing
Libraries, Frameworks & Software Standards
1 5 (2.38%) .NET
1 5 (2.38%) Web Services
2 4 (1.90%) CSS
2 4 (1.90%) Software Packaging
3 3 (1.43%) MDX
4 2 (0.95%) HTML
5 1 (0.48%) XHTML
Miscellaneous
1 8 (3.81%) Blackberry
2 6 (2.86%) HP Storage
3 5 (2.38%) Management Information System
4 4 (1.90%) Statistics
4 4 (1.90%) Mathematics
4 4 (1.90%) iPhone
5 3 (1.43%) Analytical Skills
5 3 (1.43%) Performance Metrics
6 2 (0.95%) Data Centre
6 2 (0.95%) iPad
6 2 (0.95%) EPoS
6 2 (0.95%) NHS
7 1 (0.48%) Enterprise Software
7 1 (0.48%) Life Science
7 1 (0.48%) Video Conferencing
7 1 (0.48%) FMCG
7 1 (0.48%) Replication
7 1 (0.48%) PDA
7 1 (0.48%) CCTV
7 1 (0.48%) Client/Server
Operating Systems
1 77 (36.67%) Windows
2 35 (16.67%) Windows 7
3 16 (7.62%) Windows Server 2003
4 15 (7.14%) Windows Server 2008
5 14 (6.67%) Windows Server 2012
6 11 (5.24%) Windows 8
6 11 (5.24%) Windows XP
7 9 (4.29%) UNIX
8 6 (2.86%) Linux
9 3 (1.43%) Windows 2000 Server
9 3 (1.43%) Windows Vista
9 3 (1.43%) Android
10 2 (0.95%) Apple iOS
10 2 (0.95%) BlackBerry OS
11 1 (0.48%) Windows NT
Processes & Methodologies
1 43 (20.48%) ITIL
2 42 (20.00%) Incident Management
3 26 (12.38%) Business Intelligence
4 21 (10.00%) Change Management
5 20 (9.52%) Service Delivery
6 17 (8.10%) Project Management
7 16 (7.62%) Service Management
8 15 (7.14%) Workflow
9 12 (5.71%) CRM
9 12 (5.71%) Change Control
10 9 (4.29%) Document Management
11 8 (3.81%) SDLC
12 7 (3.33%) Capacity Planning
13 6 (2.86%) Network Management
13 6 (2.86%) Risk Management
13 6 (2.86%) PRINCE2
14 5 (2.38%) Analytics
15 4 (1.90%) Agile Software Development
15 4 (1.90%) Configuration Management
15 4 (1.90%) SEO
Programming Languages
1 33 (15.71%) SQL
2 10 (4.76%) VBA
3 7 (3.33%) T-SQL
4 6 (2.86%) VBScript
5 3 (1.43%) PHP
6 2 (0.95%) Shell Script
6 2 (0.95%) VB
6 2 (0.95%) JavaScript
7 1 (0.48%) Perl
7 1 (0.48%) C
7 1 (0.48%) C#
7 1 (0.48%) Java
7 1 (0.48%) PowerShell
7 1 (0.48%) PL/SQL
Qualifications
1 19 (9.05%) MCP
2 8 (3.81%) Microsoft Certification
3 5 (2.38%) MCSE
3 5 (2.38%) MCSA
4 4 (1.90%) ITIL Certification
4 4 (1.90%) Degree
4 4 (1.90%) SC Cleared
4 4 (1.90%) Security Cleared
5 3 (1.43%) MCTS
5 3 (1.43%) MCITP
6 2 (0.95%) Cisco Certification
6 2 (0.95%) MCDST
7 1 (0.48%) DV Cleared
7 1 (0.48%) MOS
7 1 (0.48%) VMware Certified Professional (VCP)
7 1 (0.48%) CCNA
Quality Assurance & Compliance
1 11 (5.24%) SLA
2 4 (1.90%) Data Quality
System Software
1 45 (21.43%) Active Directory
2 9 (4.29%) VMware Infrastructure
3 7 (3.33%) Hyper-V
4 4 (1.90%) XenApp
4 4 (1.90%) vSphere
5 3 (1.43%) Xen
5 3 (1.43%) XenServer
6 2 (0.95%) Citrix Presentation Server
7 1 (0.48%) VMware ESXi
7 1 (0.48%) Firmware
7 1 (0.48%) ISA Server
7 1 (0.48%) Microsoft App-V
7 1 (0.48%) ProxySG
Systems Management
1 7 (3.33%) ARCserve
2 5 (2.38%) SCCM
3 2 (0.95%) DameWare
3 2 (0.95%) Backup Exec
4 1 (0.48%) ZENworks
4 1 (0.48%) Norton AntiVirus
4 1 (0.48%) SCOM
4 1 (0.48%) Symantec Enterprise Vault
Vendors
1 62 (29.52%) Microsoft
2 39 (18.57%) Citrix
3 24 (11.43%) Cisco
4 19 (9.05%) Symantec
4 19 (9.05%) VMware
5 17 (8.10%) Lotus
6 16 (7.62%) Oracle
7 15 (7.14%) McAfee
8 14 (6.67%) Adobe
9 13 (6.19%) Cognos
9 13 (6.19%) MicroStrategy
10 11 (5.24%) HP
10 11 (5.24%) CODA
10 11 (5.24%) Thunderhead
11 8 (3.81%) Avaya
12 7 (3.33%) CA
12 7 (3.33%) SunGard
13 5 (2.38%) BMC
14 3 (1.43%) SAP
14 3 (1.43%) Remedy
Cambridge, Cambridgeshire
TATA Consultancy Services
Salary: £Competitve
Posted: 4 days ago