The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Support Analyst
Rank 66 60 49
Rank change year-on-year
-6 -11
Contract jobs requiring a Support Analyst 82 68 112
As % of all contract IT jobs located in the East of England 2.69% 2.85% 3.63%
As % of the Job Titles category 2.87% 3.05% 3.83%
Number of daily rates quoted 32 23 45
Average daily rate
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of your Daily Rate
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£173 £300 £200
Average daily rate % change year-on-year
-42.50% +50.00%
90% offered a daily rate of more than £97 £146 £99
10% offered a daily rate of more than £250 £350 £300
UK excluding London average daily rate £200 £250 £205
% change year-on-year
-20.00% +21.95%
Number of hourly rates quoted 25 25 28
Average hourly rate £16.50 £14.00 £16.50
Average hourly rate % change year-on-year
+17.85% -15.15%
90% offered a hourly rate of more than £10.70 £10.20 £11.00
10% offered a hourly rate of more than £29.75 £17.30 £21.00
UK excluding London average hourly rate £14.50 £14.50 £15.00
% change year-on-year
- -3.33%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2854 2228 2925
As % of all contract IT jobs located in the East of England 93.73% 93.34% 94.69%
Number of daily rates quoted 1712 1094 1453
Average daily rate £375 £363 £350
Average daily rate % change year-on-year
+3.44% +3.57%
90% offered a daily rate of more than £210 £199 £198
10% offered a daily rate of more than £500 £500 £450
UK excluding London average daily rate £360 £350 £345
% change year-on-year
+2.85% +1.44%
Number of hourly rates quoted 228 218 319
Average hourly rate £17.50 £16.00 £22.50
Average hourly rate % change year-on-year
+9.37% -28.88%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £39.08 £43.50 £40.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Support Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the East of England

Support Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the East of England region.

Support Analyst Daily Rate Trend in the East of England

Support Analyst
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 17 September 2014.

Support Analyst Daily Rate Histogram in the East of England

Support Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the East of England region.

Support Analyst Hourly Rate Trend in the East of England

Support Analyst
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 17 September 2014.

Support Analyst Hourly Rate Histogram in the East of England

Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the East of England region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex -9 25 £165 -52.85% 3
Hertfordshire -12 24 £95 -49.33% 8
Cambridgeshire -6 15 £153 -49.16% 9
Bedfordshire -18 10 £250 +8.69% 6
Norfolk - 6 £175 - 1
Suffolk +2 2 £190 -27.61% 2
East Anglia - - - -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 17 September 2014, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 113 (66.86%) Windows
2 88 (52.07%) Active Directory
3 60 (35.50%) Windows 7
4 45 (26.63%) MS Office
5 39 (23.08%) ITIL
6 38 (22.49%) MS Exchange
6 38 (22.49%) Windows Server 2008
7 37 (21.89%) Microsoft
8 32 (18.93%) Windows XP
9 30 (17.75%) MS Excel
10 28 (16.57%) Finance
11 25 (14.79%) SQL
12 24 (14.20%) Windows Server 2003
12 24 (14.20%) Exchange Server 2010
13 20 (11.83%) HP
13 20 (11.83%) Citrix
13 20 (11.83%) SQL Server
14 19 (11.24%) Firewall
15 18 (10.65%) Cisco
15 18 (10.65%) VMware
16 15 (8.88%) SLA
16 15 (8.88%) Oracle
17 13 (7.69%) TCP/IP
17 13 (7.69%) Windows 8
18 12 (7.10%) Windows Server 2012
18 12 (7.10%) SQL Server 2008
18 12 (7.10%) Exchange Server 2003
18 12 (7.10%) Incident Management
19 11 (6.51%) SharePoint
20 10 (5.92%) MQSeries

Support Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 17 September 2014, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (22.49%) MS Exchange
2 24 (14.20%) Exchange Server 2010
3 12 (7.10%) Exchange Server 2003
4 11 (6.51%) SharePoint
5 10 (5.92%) MQSeries
6 9 (5.33%) IBM Notes
7 7 (4.14%) WebSphere
7 7 (4.14%) WebLogic
8 6 (3.55%) Exchange Server 2007
9 5 (2.96%) WebSphere Application Server
10 4 (2.37%) Lotus Domino
11 3 (1.78%) CICS
12 2 (1.18%) Blackberry Enterprise Server
12 2 (1.18%) Lync
13 1 (0.59%) Exchange Server 2013
13 1 (0.59%) IIS
Applications
1 45 (26.63%) MS Office
2 30 (17.75%) MS Excel
3 5 (2.96%) MS PowerPoint
4 1 (0.59%) MS Project
4 1 (0.59%) MS Visio
Business Applications
1 2 (1.18%) Agresso
1 2 (1.18%) SAP SD
1 2 (1.18%) Remedy ITSM
2 1 (0.59%) Oracle General Ledger
2 1 (0.59%) Oracle BPM
Cloud Services
1 3 (1.78%) SaaS
Communications & Networking
1 19 (11.24%) Firewall
2 13 (7.69%) TCP/IP
3 10 (5.92%) DNS
4 9 (5.33%) Wireless
4 9 (5.33%) SAN
4 9 (5.33%) VPN
5 8 (4.73%) WAN
5 8 (4.73%) LAN
6 7 (4.14%) DHCP
7 6 (3.55%) Internet
8 5 (2.96%) Cisco ASA
8 5 (2.96%) Ethernet
9 4 (2.37%) VoIP
9 4 (2.37%) ISDN
9 4 (2.37%) SSL
9 4 (2.37%) MPLS
10 3 (1.78%) FTP
10 3 (1.78%) Broadband
11 2 (1.18%) Cisco IOS
12 1 (0.59%) NetScaler
Database & Business Intelligence
1 20 (11.83%) SQL Server
2 12 (7.10%) SQL Server 2008
3 10 (5.92%) DB2
4 8 (4.73%) Oracle Database
5 5 (2.96%) SQL Server 2005
6 3 (1.78%) SQL Server Reporting Services
7 2 (1.18%) Oracle Reports
7 2 (1.18%) Crystal Reports
8 1 (0.59%) SQL Server 2012
8 1 (0.59%) Oracle Exadata
Development Applications
1 1 (0.59%) Lombardi
General
1 28 (16.57%) Finance
2 7 (4.14%) Banking
2 7 (4.14%) Telecoms
3 5 (2.96%) Manufacturing
4 4 (2.37%) Pharmaceutical
5 2 (1.18%) Marketing
5 2 (1.18%) Automotive
5 2 (1.18%) Advertising
6 1 (0.59%) Publishing
6 1 (0.59%) Legal
6 1 (0.59%) General Ledger
6 1 (0.59%) Retail
Libraries, Frameworks & Software Standards
1 10 (5.92%) J2EE
2 4 (2.37%) .NET
3 3 (1.78%) ISPF
3 3 (1.78%) EDI
4 2 (1.18%) XML
4 2 (1.18%) HTML
5 1 (0.59%) Application Packaging
5 1 (0.59%) XMPP
Miscellaneous
1 8 (4.73%) Blackberry
2 6 (3.55%) NHS
2 6 (3.55%) Management Information System
2 6 (3.55%) Analytical Skills
3 5 (2.96%) iPhone
4 4 (2.37%) Mainframe
4 4 (2.37%) IBM Mainframe
5 2 (1.18%) Statistics
5 2 (1.18%) Video Conferencing
5 2 (1.18%) iPad
6 1 (0.59%) Mobile Computing
6 1 (0.59%) HP StorageWorks
6 1 (0.59%) Informatics
6 1 (0.59%) Mathematics
6 1 (0.59%) Computer Science
6 1 (0.59%) Smartphone
6 1 (0.59%) CCTV
6 1 (0.59%) EPoS
6 1 (0.59%) Firmware
6 1 (0.59%) Client/Server
Operating Systems
1 113 (66.86%) Windows
2 60 (35.50%) Windows 7
3 38 (22.49%) Windows Server 2008
4 32 (18.93%) Windows XP
5 24 (14.20%) Windows Server 2003
6 13 (7.69%) Windows 8
7 12 (7.10%) Windows Server 2012
8 9 (5.33%) Linux
9 4 (2.37%) UNIX
9 4 (2.37%) Android
9 4 (2.37%) SUSE
10 3 (1.78%) Windows Vista
11 2 (1.18%) Windows 2000
12 1 (0.59%) Windows Phone
12 1 (0.59%) Mac OS
12 1 (0.59%) Apple iOS
12 1 (0.59%) Windows 2000 Server
12 1 (0.59%) Red Hat Enterprise Linux
12 1 (0.59%) Mac OS X Server
12 1 (0.59%) Mac OS X
Processes & Methodologies
1 39 (23.08%) ITIL
2 12 (7.10%) Incident Management
3 10 (5.92%) Data Analysis
4 9 (5.33%) Change Control
4 9 (5.33%) Service Delivery
5 8 (4.73%) Capacity Planning
6 7 (4.14%) Migration
7 6 (3.55%) Data Protection
8 5 (2.96%) Document Management
8 5 (2.96%) Release Management
8 5 (2.96%) Project Management
8 5 (2.96%) ETL
9 4 (2.37%) CRM
9 4 (2.37%) E-Commerce
9 4 (2.37%) Network Management
10 3 (1.78%) ITIL V3
10 3 (1.78%) Time Management
10 3 (1.78%) Problem Management
10 3 (1.78%) Service Management
10 3 (1.78%) Business Intelligence
Programming Languages
1 25 (14.79%) SQL
2 9 (5.33%) VBA
2 9 (5.33%) Java
3 4 (2.37%) JCL
4 3 (1.78%) COBOL
5 2 (1.18%) Python
5 2 (1.18%) ABAP
5 2 (1.18%) JavaScript
5 2 (1.18%) PHP
5 2 (1.18%) T-SQL
5 2 (1.18%) VB
6 1 (0.59%) VB6
6 1 (0.59%) PowerShell
6 1 (0.59%) Shell Script
6 1 (0.59%) VB.NET
6 1 (0.59%) PL/SQL
6 1 (0.59%) C#
Qualifications
1 8 (4.73%) Microsoft Certification
2 4 (2.37%) SC Cleared
2 4 (2.37%) Security Cleared
3 3 (1.78%) MCSE
3 3 (1.78%) MCP
4 2 (1.18%) MCSA
4 2 (1.18%) ITIL Certification
4 2 (1.18%) MCITP
4 2 (1.18%) MCTS
4 2 (1.18%) Degree
5 1 (0.59%) ITIL Foundation Certificate
5 1 (0.59%) PRINCE2 Certification
5 1 (0.59%) CISSP
5 1 (0.59%) CISM
Quality Assurance & Compliance
1 15 (8.88%) SLA
System Software
1 88 (52.07%) Active Directory
2 9 (5.33%) Hyper-V
3 6 (3.55%) VMware Infrastructure
4 4 (2.37%) RACF
5 2 (1.18%) VMware Server
5 2 (1.18%) vSphere
6 1 (0.59%) XenApp
6 1 (0.59%) VMware Workstation
6 1 (0.59%) Terminal Services
6 1 (0.59%) ISA Server
Systems Management
1 10 (5.92%) SCCM
2 7 (4.14%) WSUS
3 6 (3.55%) Backup Exec
4 4 (2.37%) OpenView
4 4 (2.37%) ARCserve
5 3 (1.78%) Norton AntiVirus
6 1 (0.59%) Opsview
6 1 (0.59%) Symantec Enterprise Vault
6 1 (0.59%) Symantec Endpoint Protection
6 1 (0.59%) Cacti
6 1 (0.59%) OVSD
6 1 (0.59%) Nagios
Vendors
1 37 (21.89%) Microsoft
2 20 (11.83%) HP
2 20 (11.83%) Citrix
3 18 (10.65%) Cisco
3 18 (10.65%) VMware
4 15 (8.88%) Oracle
5 9 (5.33%) Lotus
6 8 (4.73%) Symantec
7 6 (3.55%) McAfee
7 6 (3.55%) Avaya
8 5 (2.96%) CA
8 5 (2.96%) Remedy
9 4 (2.37%) IBM
9 4 (2.37%) Adobe
9 4 (2.37%) Informatica
9 4 (2.37%) WatchGuard
9 4 (2.37%) Imperva
10 3 (1.78%) Syncsort
10 3 (1.78%) 3PAR
11 2 (1.18%) SAP
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