The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Support Analyst
Rank 38 61 79
Rank change year-on-year
+23 +18
Contract jobs requiring a Support Analyst 137 88 43
As % of all contract IT jobs located in the East of England 4.49% 2.91% 1.81%
As % of the Job Titles category 4.78% 3.13% 1.93%
Number of daily rates quoted 73 33 14
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£325 £190 £219
Average daily rate % change year-on-year
+71.05% -13.14%
90% offered a daily rate of more than £165 £130 £113
10% offered a daily rate of more than £375 £240 £385
UK excluding London average daily rate £250 £200 £228
% change year-on-year
+25.00% -12.08%
Number of hourly rates quoted 33 32 16
Average hourly rate £16.00 £15.50 £15.25
Average hourly rate % change year-on-year
+3.22% +1.63%
90% offered a hourly rate of more than £12.00 £11.70 £11.88
10% offered a hourly rate of more than £29.70 £29.75 £16.74
UK excluding London average hourly rate £14.50 £15.00 £14.50
% change year-on-year
-3.33% +3.44%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2868 2809 2232
As % of all contract IT jobs located in the East of England 93.91% 92.80% 94.02%
Number of daily rates quoted 1766 1648 1134
Average daily rate £375 £375 £350
Average daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £210 £200 £200
10% offered a daily rate of more than £500 £475 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 233 230 229
Average hourly rate £19.00 £17.25 £20.00
Average hourly rate % change year-on-year
+10.14% -13.75%
90% offered a hourly rate of more than £12.00 £11.00 £11.00
10% offered a hourly rate of more than £41.00 £37.85 £42.50
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Support Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the East of England

Support Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the East of England region.

Support Analyst Daily Rate Trend in the East of England

Support Analyst
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 31 July 2015.

Support Analyst Daily Rate Histogram in the East of England

Support Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the East of England region.

Support Analyst Hourly Rate Trend in the East of England

Support Analyst
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 31 July 2015.

Support Analyst Hourly Rate Histogram in the East of England

Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the East of England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +22 69 £350 +73.91% 8
Hertfordshire -1 26 £253 +94.42% 6
Cambridgeshire +9 21 £198 +1.93% 5
Bedfordshire +11 12 £190 - 4
Norfolk -10 6 £175 -12.50%
Suffolk +3 3 £175 -7.89% 2
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 31 July 2015, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 70 (34.48%) Windows
2 58 (28.57%) Microsoft
3 52 (25.62%) Finance
4 51 (25.12%) ITIL
5 43 (21.18%) MS Office
5 43 (21.18%) Active Directory
6 38 (18.72%) Incident Management
7 37 (18.23%) Citrix
8 29 (14.29%) Windows 7
8 29 (14.29%) MS Excel
8 29 (14.29%) SQL
9 28 (13.79%) SQL Server
10 26 (12.81%) Business Intelligence
11 25 (12.32%) Data Warehouse
12 22 (10.84%) Cisco
13 21 (10.34%) Change Management
14 20 (9.85%) Service Management
14 20 (9.85%) Service Delivery
15 17 (8.37%) Project Management
16 16 (7.88%) Symantec
16 16 (7.88%) MCP
16 16 (7.88%) VMware
16 16 (7.88%) SQL Server 2005
17 15 (7.39%) MS Exchange
17 15 (7.39%) IBM Notes
17 15 (7.39%) Lotus
17 15 (7.39%) Windows Server 2008
18 14 (6.90%) Change Control
18 14 (6.90%) Windows Server 2012
19 13 (6.40%) McAfee

Support Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 31 July 2015, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (7.39%) IBM Notes
1 15 (7.39%) MS Exchange
2 11 (5.42%) SharePoint
3 7 (3.45%) Exchange Server 2010
4 6 (2.96%) Exchange Server 2003
5 4 (1.97%) IIS
5 4 (1.97%) JBoss
6 3 (1.48%) Lotus Domino
6 3 (1.48%) Lync
7 2 (0.99%) Exchange Server 2007
7 2 (0.99%) Apache
7 2 (0.99%) MQSeries
8 1 (0.49%) Tomcat
8 1 (0.49%) LiveCycle
8 1 (0.49%) BizTalk Server
8 1 (0.49%) CMS
8 1 (0.49%) Exchange Server 2013
Applications
1 43 (21.18%) MS Office
2 29 (14.29%) MS Excel
3 3 (1.48%) Spreadsheet
4 2 (0.99%) MS Project
4 2 (0.99%) MS PowerPoint
5 1 (0.49%) MS Visio
5 1 (0.49%) Fireworks
Business Applications
1 5 (2.46%) CODA-Financials
2 3 (1.48%) SunGard AvantGard
2 3 (1.48%) Remedy ITSM
2 3 (1.48%) Oracle EBS R12
3 2 (0.99%) SAP FI
4 1 (0.49%) Agresso
4 1 (0.49%) CA PPM
4 1 (0.49%) Oracle EBS
4 1 (0.49%) SAP FI/CO
4 1 (0.49%) SAP CO
Cloud Services
1 2 (0.99%) Amazon AWS
1 2 (0.99%) Office 365
2 1 (0.49%) Google Analytics
Communications & Networking
1 13 (6.40%) WAN
2 12 (5.91%) LAN
2 12 (5.91%) SAN
3 11 (5.42%) Internet
3 11 (5.42%) Firewall
4 8 (3.94%) Wireless
5 5 (2.46%) Intranet
5 5 (2.46%) VoIP
6 3 (1.48%) DHCP
6 3 (1.48%) TCP/IP
6 3 (1.48%) VPN
6 3 (1.48%) DNS
7 2 (0.99%) WebEx
8 1 (0.49%) Ethernet
8 1 (0.49%) iSCSI
8 1 (0.49%) Cisco ASA
8 1 (0.49%) NAS
8 1 (0.49%) Unified Communications
8 1 (0.49%) NetScaler
8 1 (0.49%) Cisco Nexus
Database & Business Intelligence
1 28 (13.79%) SQL Server
2 25 (12.32%) Data Warehouse
3 16 (7.88%) SQL Server 2005
4 9 (4.43%) SQL Server Integration Services
4 9 (4.43%) SQL Server 2008
4 9 (4.43%) DTS
5 8 (3.94%) SQL Server Analysis Services
6 7 (3.45%) Crystal Reports
7 4 (1.97%) ProClarity
8 3 (1.48%) SQL Server 2000
8 3 (1.48%) Oracle Reports
8 3 (1.48%) MS Access
8 3 (1.48%) SQL Server 2012
8 3 (1.48%) MySQL
9 2 (0.99%) Microsoft Analysis Services
9 2 (0.99%) SQL Server Reporting Services
10 1 (0.49%) Oracle Database
Development Applications
1 5 (2.46%) Eclipse
2 1 (0.49%) MSI
2 1 (0.49%) Subversion
General
1 52 (25.62%) Finance
2 10 (4.93%) Telecoms
3 7 (3.45%) Retail
4 6 (2.96%) Marketing
4 6 (2.96%) German Language
4 6 (2.96%) Manufacturing
5 5 (2.46%) Pharmaceutical
6 4 (1.97%) Legal
6 4 (1.97%) French Language
7 3 (1.48%) Back Office
8 2 (0.99%) Automotive
8 2 (0.99%) Publishing
8 2 (0.99%) Games
Libraries, Frameworks & Software Standards
1 5 (2.46%) Web Services
1 5 (2.46%) .NET
2 4 (1.97%) CSS
3 3 (1.48%) MDX
4 2 (0.99%) HTML
5 1 (0.49%) XML
5 1 (0.49%) XHTML
5 1 (0.49%) Middleware
Miscellaneous
1 9 (4.43%) Mathematics
2 8 (3.94%) Blackberry
3 7 (3.45%) NHS
4 6 (2.96%) HP Storage
5 5 (2.46%) Analytical Skills
5 5 (2.46%) iPhone
5 5 (2.46%) Management Information System
6 4 (1.97%) Statistics
7 3 (1.48%) iPad
7 3 (1.48%) Performance Metrics
8 2 (0.99%) Data Centre
8 2 (0.99%) EPoS
9 1 (0.49%) Enterprise Software
9 1 (0.49%) User Experience
9 1 (0.49%) PDA
9 1 (0.49%) CCTV
9 1 (0.49%) Life Science
9 1 (0.49%) Video Conferencing
9 1 (0.49%) FMCG
Operating Systems
1 70 (34.48%) Windows
2 29 (14.29%) Windows 7
3 15 (7.39%) Windows Server 2008
4 14 (6.90%) Windows Server 2012
5 13 (6.40%) Windows Server 2003
6 11 (5.42%) Windows XP
7 10 (4.93%) Windows 8
8 9 (4.43%) UNIX
9 6 (2.96%) Linux
9 6 (2.96%) Windows Vista
10 3 (1.48%) Android
10 3 (1.48%) Windows 2000 Server
11 2 (0.99%) Apple iOS
11 2 (0.99%) BlackBerry OS
Processes & Methodologies
1 51 (25.12%) ITIL
2 38 (18.72%) Incident Management
3 26 (12.81%) Business Intelligence
4 21 (10.34%) Change Management
5 20 (9.85%) Service Management
5 20 (9.85%) Service Delivery
6 17 (8.37%) Project Management
7 14 (6.90%) Change Control
8 11 (5.42%) Workflow
9 8 (3.94%) SDLC
10 7 (3.45%) Capacity Planning
10 7 (3.45%) Document Management
11 6 (2.96%) PRINCE2
11 6 (2.96%) Network Management
11 6 (2.96%) Time Management
12 5 (2.46%) Analytics
12 5 (2.46%) Agile Software Development
12 5 (2.46%) Risk Management
12 5 (2.46%) Migration
13 4 (1.97%) SEO
Programming Languages
1 29 (14.29%) SQL
2 10 (4.93%) VBA
3 7 (3.45%) T-SQL
4 4 (1.97%) VB
5 3 (1.48%) VBScript
5 3 (1.48%) PHP
6 2 (0.99%) Java
6 2 (0.99%) JavaScript
6 2 (0.99%) Shell Script
6 2 (0.99%) PowerShell
7 1 (0.49%) Perl
7 1 (0.49%) PL/SQL
7 1 (0.49%) C#
Qualifications
1 16 (7.88%) MCP
2 8 (3.94%) Microsoft Certification
3 5 (2.46%) MCSE
3 5 (2.46%) MCSA
3 5 (2.46%) Degree
4 4 (1.97%) SC Cleared
4 4 (1.97%) Security Cleared
4 4 (1.97%) ITIL Certification
5 3 (1.48%) MCTS
5 3 (1.48%) MCITP
6 2 (0.99%) Cisco Certification
6 2 (0.99%) MCDST
7 1 (0.49%) DV Cleared
7 1 (0.49%) MOS
7 1 (0.49%) VMware Certified Professional (VCP)
7 1 (0.49%) CCNA
Quality Assurance & Compliance
1 10 (4.93%) SLA
2 3 (1.48%) Data Quality
System Software
1 43 (21.18%) Active Directory
2 7 (3.45%) Hyper-V
3 5 (2.46%) VMware Infrastructure
4 4 (1.97%) vSphere
5 3 (1.48%) Xen
6 2 (0.99%) Citrix Presentation Server
7 1 (0.49%) XenApp
7 1 (0.49%) Firmware
7 1 (0.49%) ISA Server
7 1 (0.49%) Microsoft App-V
7 1 (0.49%) ProxySG
7 1 (0.49%) VMware ESXi
Systems Management
1 7 (3.45%) ARCserve
2 4 (1.97%) SCCM
3 2 (0.99%) DameWare
3 2 (0.99%) Backup Exec
4 1 (0.49%) ZENworks
4 1 (0.49%) SCOM
Vendors
1 58 (28.57%) Microsoft
2 37 (18.23%) Citrix
3 22 (10.84%) Cisco
4 16 (7.88%) Symantec
4 16 (7.88%) VMware
5 15 (7.39%) Lotus
6 13 (6.40%) McAfee
6 13 (6.40%) Adobe
7 12 (5.91%) Cognos
8 11 (5.42%) Oracle
8 11 (5.42%) MicroStrategy
9 10 (4.93%) CODA
9 10 (4.93%) HP
10 8 (3.94%) Thunderhead
11 7 (3.45%) CA
11 7 (3.45%) SunGard
12 5 (2.46%) BMC
13 3 (1.48%) Avaya
13 3 (1.48%) SAP
13 3 (1.48%) Remedy
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