The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Support Analyst
Rank 58 75 56
Rank change year-on-year
+17 -19
Contract jobs requiring a Support Analyst 78 76 60
As % of all contract IT jobs located in the East of England 2.93% 2.41% 2.61%
As % of the Job Titles category 3.11% 2.58% 2.79%
Number of daily rates quoted 40 26 25
Average daily rate
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£200 £235 £250
Average daily rate % change year-on-year
-14.89% -6.00%
90% offered a daily rate of more than £135 £148 £100
10% offered a daily rate of more than £328 £400 £388
UK excluding London average daily rate £225 £223 £248
% change year-on-year
+1.12% -10.10%
Number of hourly rates quoted 22 25 16
Average hourly rate £14.00 £13.75 £14.75
Average hourly rate % change year-on-year
+1.81% -6.77%
90% offered a hourly rate of more than £12.00 £11.05 £10.75
10% offered a hourly rate of more than £20.90 £21.60 £26.00
UK excluding London average hourly rate £14.00 £15.00 £14.50
% change year-on-year
-6.66% +3.44%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2505 2944 2153
As % of all contract IT jobs located in the East of England 94.10% 93.19% 93.53%
Number of daily rates quoted 1395 1642 1101
Average daily rate £388 £370 £350
Average daily rate % change year-on-year
+4.72% +5.71%
90% offered a daily rate of more than £200 £215 £188
10% offered a daily rate of more than £525 £500 £500
UK excluding London average daily rate £375 £350 £346
% change year-on-year
+7.14% +1.30%
Number of hourly rates quoted 244 226 247
Average hourly rate £16.50 £21.00 £19.70
Average hourly rate % change year-on-year
-21.42% +6.62%
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £40.50 £39.50
UK excluding London average hourly rate £16.50 £17.00 £17.50
% change year-on-year
-2.94% -2.85%

Support Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the East of England

Support Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the East of England region.

Support Analyst Daily Rate Trend in the East of England

Support Analyst
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 17 April 2015.

Support Analyst Daily Rate Histogram in the East of England

Support Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the East of England region.

Support Analyst Hourly Rate Trend in the East of England

Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the East of England region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +3 20 £181 -32.87% 4
Hertfordshire +17 19 £325 +41.30% 16
Norfolk +13 15 £175 -39.91%
Essex +4 15 £143 -16.17% 2
Bedfordshire -3 5 £275 +10.00% 5
Suffolk -5 3 £200 -14.89% 6
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 17 April 2015, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 89 (60.96%) Windows
2 65 (44.52%) Microsoft
3 64 (43.84%) ITIL
4 48 (32.88%) MS Office
5 46 (31.51%) Active Directory
6 40 (27.40%) Citrix
7 35 (23.97%) Windows 7
8 32 (21.92%) MS Excel
9 25 (17.12%) VMware
10 23 (15.75%) SQL
10 23 (15.75%) Windows Server 2008
11 22 (15.07%) Lotus
12 21 (14.38%) IBM Notes
13 20 (13.70%) Windows Server 2003
13 20 (13.70%) Symantec
14 19 (13.01%) Service Delivery
15 18 (12.33%) Adobe
15 18 (12.33%) Cisco
15 18 (12.33%) MCP
16 17 (11.64%) McAfee
17 16 (10.96%) Incident Management
18 15 (10.27%) SLA
19 14 (9.59%) Blackberry
20 13 (8.90%) Finance
20 13 (8.90%) NHS
21 11 (7.53%) Windows XP
22 10 (6.85%) DNS
22 10 (6.85%) Project Management
23 9 (6.16%) Service Management
23 9 (6.16%) Mac OS X

Support Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 17 April 2015, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (14.38%) IBM Notes
2 6 (4.11%) Lotus Domino
2 6 (4.11%) MS Exchange
3 4 (2.74%) SharePoint
4 3 (2.05%) Lync
5 2 (1.37%) Exchange Server 2010
5 2 (1.37%) Blackberry Enterprise Server
5 2 (1.37%) Exchange Server 2003
5 2 (1.37%) Exchange Server 2007
6 1 (0.68%) LiveCycle
6 1 (0.68%) CMS
6 1 (0.68%) Tomcat
6 1 (0.68%) IIS
6 1 (0.68%) JBoss
Applications
1 48 (32.88%) MS Office
2 32 (21.92%) MS Excel
3 5 (3.42%) MS PowerPoint
4 2 (1.37%) Adobe Creative Suite
5 1 (0.68%) MS Project
5 1 (0.68%) MS Visio
5 1 (0.68%) Fireworks
Business Applications
1 1 (0.68%) Agresso
Cloud Services
1 2 (1.37%) Amazon AWS
1 2 (1.37%) Office 365
2 1 (0.68%) IaaS
2 1 (0.68%) PaaS
Communications & Networking
1 10 (6.85%) DNS
2 7 (4.79%) Wireless
3 6 (4.11%) SAN
4 5 (3.42%) LAN
4 5 (3.42%) VoIP
4 5 (3.42%) WAN
5 4 (2.74%) Intranet
5 4 (2.74%) VPN
5 4 (2.74%) Firewall
6 3 (2.05%) TCP/IP
6 3 (2.05%) Cisco ASA
6 3 (2.05%) Internet
6 3 (2.05%) DHCP
7 1 (0.68%) HTTP
7 1 (0.68%) Cisco Nexus
7 1 (0.68%) WebEx
Database & Business Intelligence
1 9 (6.16%) SQL Server
2 6 (4.11%) SQL Server 2008
3 4 (2.74%) SQL Server 2000
3 4 (2.74%) SQL Server Reporting Services
3 4 (2.74%) SQL Server 2005
4 3 (2.05%) Oracle Database 11g
4 3 (2.05%) Oracle Database
Development Applications
1 1 (0.68%) Eclipse
1 1 (0.68%) Subversion
General
1 13 (8.90%) Finance
2 7 (4.79%) Telecoms
3 6 (4.11%) Legal
4 5 (3.42%) Pharmaceutical
5 4 (2.74%) French Language
6 3 (2.05%) Manufacturing
7 2 (1.37%) Publishing
7 2 (1.37%) Retail
7 2 (1.37%) Back Office
Libraries, Frameworks & Software Standards
1 5 (3.42%) XML
2 2 (1.37%) Middleware
2 2 (1.37%) Web Services
2 2 (1.37%) Application Packaging
3 1 (0.68%) X-Windows
Miscellaneous
1 14 (9.59%) Blackberry
2 13 (8.90%) NHS
3 8 (5.48%) Analytical Skills
4 6 (4.11%) Mathematics
5 5 (3.42%) iPhone
5 5 (3.42%) iPad
6 3 (2.05%) iSeries
6 3 (2.05%) SecurID
7 2 (1.37%) User Experience
7 2 (1.37%) AS400
8 1 (0.68%) CCTV
8 1 (0.68%) Data Integration
8 1 (0.68%) EPoS
8 1 (0.68%) Management Information System
Operating Systems
1 89 (60.96%) Windows
2 35 (23.97%) Windows 7
3 23 (15.75%) Windows Server 2008
4 20 (13.70%) Windows Server 2003
5 11 (7.53%) Windows XP
6 9 (6.16%) Mac OS X
7 8 (5.48%) Windows Vista
7 8 (5.48%) Linux
7 8 (5.48%) Windows 8
8 7 (4.79%) CentOS
8 7 (4.79%) Red Hat Enterprise Linux
9 6 (4.11%) Windows Server 2012
9 6 (4.11%) UNIX
10 3 (2.05%) OS/400
10 3 (2.05%) Apple iOS
10 3 (2.05%) Android
11 1 (0.68%) BlackBerry OS
11 1 (0.68%) Windows 2000 Server
11 1 (0.68%) i5/OS
Processes & Methodologies
1 64 (43.84%) ITIL
2 19 (13.01%) Service Delivery
3 16 (10.96%) Incident Management
4 10 (6.85%) Project Management
5 9 (6.16%) Service Management
6 7 (4.79%) PRINCE2
6 7 (4.79%) Migration
6 7 (4.79%) Problem Management
6 7 (4.79%) Change Control
7 6 (4.11%) Time Management
8 5 (3.42%) Network Design
9 4 (2.74%) Capacity Planning
9 4 (2.74%) ITIL V3
9 4 (2.74%) Software Testing
10 3 (2.05%) Mentoring
10 3 (2.05%) Coaching
10 3 (2.05%) Mobile Device Management
10 3 (2.05%) Agile Software Development
11 2 (1.37%) Document Management
11 2 (1.37%) Stakeholder Management
Programming Languages
1 23 (15.75%) SQL
2 6 (4.11%) T-SQL
2 6 (4.11%) VBScript
3 3 (2.05%) VB
4 2 (1.37%) PowerShell
5 1 (0.68%) Java
Qualifications
1 18 (12.33%) MCP
2 7 (4.79%) Microsoft Certification
3 6 (4.11%) Security Cleared
4 5 (3.42%) Degree
4 5 (3.42%) ITIL Certification
5 4 (2.74%) SC Cleared
6 3 (2.05%) MCSE
6 3 (2.05%) MCSA
7 2 (1.37%) MCTS
7 2 (1.37%) MCITP
7 2 (1.37%) Cisco Certification
8 1 (0.68%) CCNA
8 1 (0.68%) PMP
8 1 (0.68%) PMI Certification
Quality Assurance & Compliance
1 15 (10.27%) SLA
System Software
1 46 (31.51%) Active Directory
2 6 (4.11%) VMware Infrastructure
3 3 (2.05%) Citrix Presentation Server
4 2 (1.37%) Hyper-V
5 1 (0.68%) XenApp
5 1 (0.68%) vSphere
5 1 (0.68%) Microsoft App-V
5 1 (0.68%) ProxySG
Systems Management
1 5 (3.42%) Norton AntiVirus
2 4 (2.74%) WSUS
3 3 (2.05%) SCCM
4 2 (1.37%) Symantec Endpoint Protection
5 1 (0.68%) ZENworks
5 1 (0.68%) SCOM
5 1 (0.68%) DameWare
5 1 (0.68%) Backup Exec
Vendors
1 65 (44.52%) Microsoft
2 40 (27.40%) Citrix
3 25 (17.12%) VMware
4 22 (15.07%) Lotus
5 20 (13.70%) Symantec
6 18 (12.33%) Adobe
6 18 (12.33%) Cisco
7 17 (11.64%) McAfee
8 9 (6.16%) HP
9 6 (4.11%) Oracle
10 3 (2.05%) IBM
10 3 (2.05%) Apple
10 3 (2.05%) LANDesk
11 2 (1.37%) Wyse
11 2 (1.37%) Altiris
11 2 (1.37%) NetApp
11 2 (1.37%) SmartStream
11 2 (1.37%) Cognos
12 1 (0.68%) Avaya
12 1 (0.68%) Juniper
Hertfordshire
CK Group
Rate: Competitive
Posted: 18 hours ago
Stevenage, Hertfordshire
HAYS INFORMATION TECHNOLOGY
Rate: £16.00 per hour
Posted: 18 hours ago
Ipswich, Suffolk
Lorien Resourcing
Posted: Yesterday
Ipswich, Suffolk
HAYS INFORMATION TECHNOLOGY
Rate: £10 - £15 per hour
Posted: 2 days ago
Ipswich, Suffolk
Lorien Resourcing
Posted: 2 days ago
Ipswich, Suffolk
Lorien Resourcing
Rate: Negotiable + Market Rates
Posted: 3 days ago
Luton
Interquest - IQ ESM
Rate: £330 per day
Posted: 3 days ago