The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 28 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Apr 2016
Same period 2015 Same period 2014
Support Analyst
Rank 49 68 76
Rank change year-on-year
+19 +8
Contract jobs requiring a Support Analyst 81 67 71
As % of all contract IT jobs located in the East of England 3.21% 2.53% 2.31%
As % of the Job Titles category 3.32% 2.62% 2.44%
Number of daily rates quoted 37 27 25
Average daily rate £300 £225 £235
Average daily rate % change year-on-year
+33.33% -4.25%
90% offered a daily rate of more than £128 £135 £139
10% offered a daily rate of more than £347 £360 £375
UK excluding London average daily rate £250 £225 £215
% change year-on-year
+11.11% +4.65%
Number of hourly rates quoted 18 20 20
Average hourly rate £16.50 £14.00 £14.00
Average hourly rate % change year-on-year
+17.85% -
UK excluding London average hourly rate £15.00 £14.00 £14.50
% change year-on-year
+7.14% -3.44%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2443 2557 2904
As % of all contract IT jobs located in the East of England 96.68% 96.45% 94.35%
Number of daily rates quoted 1426 1412 1615
Average daily rate £400 £388 £375
Average daily rate % change year-on-year
+3.22% +3.33%
90% offered a daily rate of more than £220 £200 £215
10% offered a daily rate of more than £525 £525 £475
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 151 248 211
Average hourly rate £16.50 £16.00 £20.00
Average hourly rate % change year-on-year
+3.12% -20.00%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £40.00 £40.50
UK excluding London average hourly rate £17.50 £16.70 £17.45
% change year-on-year
+4.79% -4.29%

Support Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the East of England

Support Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the East of England region.

Support Analyst Daily Rate Trend in the East of England

Support Analyst
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 28 April 2016.

Support Analyst Daily Rate Histogram in the East of England

Support Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the East of England region.

Support Analyst Hourly Rate Trend in the East of England

Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the East of England region over the 3 months to 28 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +23 25 £300 +100.00% 3
Cambridgeshire +10 19 £320 +6.66% 4
Hertfordshire +1 16 £210 -35.38% 6
Norfolk +1 10 £335 +86.11% 1
Bedfordshire +6 7 £170 -35.23% 3
Suffolk -5 2 £238 +5.55% 2
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 28 April 2016, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 75 (45.45%) Windows
2 51 (30.91%) Active Directory
3 44 (26.67%) Microsoft
3 44 (26.67%) MS Office
4 35 (21.21%) Windows 7
5 34 (20.61%) Finance
6 33 (20.00%) Citrix
7 30 (18.18%) Incident Management
8 29 (17.58%) ITIL
9 26 (15.76%) SQL
9 26 (15.76%) MS Excel
10 25 (15.15%) Windows 8
11 22 (13.33%) Windows Server
12 16 (9.70%) Business Intelligence
13 14 (8.48%) SLA
13 14 (8.48%) Windows XP
14 13 (7.88%) DNS
14 13 (7.88%) SAP
15 12 (7.27%) Data Warehouse
15 12 (7.27%) VMware
15 12 (7.27%) Office 365
16 10 (6.06%) SQL Server
17 9 (5.45%) Windows Server 2008
17 9 (5.45%) .NET
17 9 (5.45%) Oracle
17 9 (5.45%) IIS
17 9 (5.45%) Linux
17 9 (5.45%) Service Delivery
17 9 (5.45%) Change Management
17 9 (5.45%) Advertising

Support Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 28 April 2016, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (5.45%) IIS
2 8 (4.85%) SharePoint
3 7 (4.24%) MS Exchange
4 6 (3.64%) Apache
4 6 (3.64%) Tomcat
5 5 (3.03%) WebLogic
6 4 (2.42%) Blackberry Enterprise Server
6 4 (2.42%) Exchange Server 2010
6 4 (2.42%) JBoss
7 3 (1.82%) IBM Notes
7 3 (1.82%) Skype for Business
8 2 (1.21%) Exchange Server 2003
8 2 (1.21%) Exchange Server 2013
8 2 (1.21%) IBM Domino
9 1 (0.61%) BizTalk Server
9 1 (0.61%) CMS
Applications
1 44 (26.67%) MS Office
2 26 (15.76%) MS Excel
3 2 (1.21%) AutoCAD
4 1 (0.61%) MS PowerPoint
Business Applications
1 4 (2.42%) Maximo
1 4 (2.42%) SAP HR
2 3 (1.82%) SAP ERP
3 2 (1.21%) HFM
3 2 (1.21%) Hyperion Planning
4 1 (0.61%) Cognos Business Intelligence
4 1 (0.61%) Cognos Planning
Cloud Services
1 12 (7.27%) Office 365
2 3 (1.82%) Yammer
3 1 (0.61%) Azure Active Directory
3 1 (0.61%) Microsoft Azure
Communications & Networking
1 13 (7.88%) DNS
2 8 (4.85%) Internet
3 6 (3.64%) DHCP
4 3 (1.82%) LAN
5 2 (1.21%) SAN
5 2 (1.21%) TCP/IP
5 2 (1.21%) WAN
6 1 (0.61%) HTTP
6 1 (0.61%) Skype
6 1 (0.61%) Wi-Fi
Database & Business Intelligence
1 12 (7.27%) Data Warehouse
2 10 (6.06%) SQL Server
3 3 (1.82%) SQL Server Reporting Services
4 2 (1.21%) Essbase
4 2 (1.21%) MS Access
5 1 (0.61%) Cognos Powerplay
5 1 (0.61%) RDBMS
5 1 (0.61%) Relational Database
5 1 (0.61%) SQL Server 2005
Development Applications
1 2 (1.21%) VisualVM
General
1 34 (20.61%) Finance
2 9 (5.45%) Advertising
3 8 (4.85%) German Language
4 3 (1.82%) Manufacturing
4 3 (1.82%) Publishing
5 2 (1.21%) Banking
5 2 (1.21%) Legal
5 2 (1.21%) Marketing
5 2 (1.21%) Pharmaceutical
5 2 (1.21%) Retail
6 1 (0.61%) Automotive
6 1 (0.61%) Dutch Language
6 1 (0.61%) Law
6 1 (0.61%) Local Government
6 1 (0.61%) Telecoms
Libraries, Frameworks & Software Standards
1 9 (5.45%) .NET
2 5 (3.03%) HTML
3 4 (2.42%) XML
4 3 (1.82%) Middleware
5 2 (1.21%) .NET Framework
5 2 (1.21%) Ajax
5 2 (1.21%) COM+
5 2 (1.21%) CSS
5 2 (1.21%) Web Services
5 2 (1.21%) XML Messaging
6 1 (0.61%) ASP.NET
6 1 (0.61%) Classic ASP
6 1 (0.61%) SAPUI5
6 1 (0.61%) Web Dynpro
Miscellaneous
1 5 (3.03%) Analytical Skills
1 5 (3.03%) Blackberry
2 3 (1.82%) iPhone
3 2 (1.21%) Client/Server
3 2 (1.21%) DataPower
3 2 (1.21%) Enterprise Software
3 2 (1.21%) Mathematics
3 2 (1.21%) Reinsurance
3 2 (1.21%) Statistics
4 1 (0.61%) Biometrics
4 1 (0.61%) Data Centre
4 1 (0.61%) Driving Licence
4 1 (0.61%) EPoS
4 1 (0.61%) FMCG
4 1 (0.61%) iPad
4 1 (0.61%) Mainframe
4 1 (0.61%) NHS
Operating Systems
1 75 (45.45%) Windows
2 35 (21.21%) Windows 7
3 25 (15.15%) Windows 8
4 22 (13.33%) Windows Server
5 14 (8.48%) Windows XP
6 9 (5.45%) Linux
6 9 (5.45%) Windows Server 2008
7 7 (4.24%) Windows Server 2003
8 5 (3.03%) Windows Server 2012
9 3 (1.82%) Unix
10 2 (1.21%) Red Hat Enterprise Linux
10 2 (1.21%) Windows 10
11 1 (0.61%) AIX
11 1 (0.61%) Android
11 1 (0.61%) Apple iOS
11 1 (0.61%) Windows 2000 Server
11 1 (0.61%) Windows Phone
Processes & Methodologies
1 30 (18.18%) Incident Management
2 29 (17.58%) ITIL
3 16 (9.70%) Business Intelligence
4 9 (5.45%) Change Management
4 9 (5.45%) Service Delivery
5 8 (4.85%) Logistics
6 6 (3.64%) Application Packaging
7 5 (3.03%) Agile Software Development
7 5 (3.03%) E-Commerce
7 5 (3.03%) Migration
8 4 (2.42%) Asset Management
8 4 (2.42%) Configuration Management
8 4 (2.42%) ERP
8 4 (2.42%) SAP Security
8 4 (2.42%) Service Management
8 4 (2.42%) Stakeholder Management
9 3 (1.82%) Document Management
9 3 (1.82%) Stakeholder Engagement
9 3 (1.82%) Test Scripting
9 3 (1.82%) Time Management
Programming Languages
1 26 (15.76%) SQL
2 8 (4.85%) Java
3 5 (3.03%) Perl
3 5 (3.03%) Python
4 3 (1.82%) ABAP
4 3 (1.82%) PHP
4 3 (1.82%) Shell Script
5 2 (1.21%) JavaScript
6 1 (0.61%) C#
6 1 (0.61%) PowerShell
6 1 (0.61%) T-SQL
6 1 (0.61%) VB.NET
Qualifications
1 8 (4.85%) Degree
1 8 (4.85%) Security Cleared
2 7 (4.24%) SC Cleared
3 4 (2.42%) DBS Check
4 3 (1.82%) MCP
4 3 (1.82%) Microsoft Certification
5 1 (0.61%) A+ Certification
5 1 (0.61%) BPSS Clearance
5 1 (0.61%) JNCIA
5 1 (0.61%) JNCIE
5 1 (0.61%) JNCIP
5 1 (0.61%) JNCIS
5 1 (0.61%) MCSA
5 1 (0.61%) PRINCE2 Certification
Quality Assurance & Compliance
1 14 (8.48%) SLA
2 1 (0.61%) Disclosure Scotland
2 1 (0.61%) QA
System Software
1 51 (30.91%) Active Directory
2 5 (3.03%) VMware Infrastructure
3 4 (2.42%) XenApp
4 2 (1.21%) Citrix Presentation Server
4 2 (1.21%) XenDesktop
5 1 (0.61%) Hyper-V
5 1 (0.61%) VMware ESX
5 1 (0.61%) vSphere
Systems Management
1 6 (3.64%) SCCM
2 3 (1.82%) Norton AntiVirus
2 3 (1.82%) Symantec Endpoint Protection
3 2 (1.21%) Backup Exec
3 2 (1.21%) Bacula
3 2 (1.21%) HP Quality Center
3 2 (1.21%) Nagios
3 2 (1.21%) Opsview
3 2 (1.21%) Tivoli Endpoint Manager
3 2 (1.21%) ZABBIX
4 1 (0.61%) SCOM
Vendors
1 44 (26.67%) Microsoft
2 33 (20.00%) Citrix
3 13 (7.88%) SAP
4 12 (7.27%) VMware
5 9 (5.45%) Oracle
6 7 (4.24%) Civica
7 6 (3.64%) IBM
7 6 (3.64%) Symantec
8 5 (3.03%) Apple
9 4 (2.42%) Altiris
9 4 (2.42%) Remedy
10 3 (1.82%) HP
10 3 (1.82%) Lotus
10 3 (1.82%) Siebel
10 3 (1.82%) Sophos
10 3 (1.82%) Thunderhead
11 2 (1.21%) Hyperion
11 2 (1.21%) Intel Security
11 2 (1.21%) Red Hat
11 2 (1.21%) Splunk
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