The first table below looks at the demand for the Support Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Support Analyst
Rank 70 58 46
Rank change year-on-year
-12 -12
Contract jobs requiring a Support Analyst 45 81 92
As % of all contract IT jobs located in the East of England 2.104% 2.741% 3.480%
As % of the Job Titles category 2.252% 2.924% 3.671%
Number of daily rates quoted 19 31 29
Average daily rate £213 £150 £150
Average daily rate % change year-on-year
+41.66% -
90% offered a daily rate of more than £99 £99 £75
10% offered a daily rate of more than £385 £375 £250
UK excluding London average daily rate £250 £220 £215
% change year-on-year
+13.63% +2.32%
Number of hourly rates quoted 13 28 46
Average hourly rate £14.00 £17.00 £16.00
Average hourly rate % change year-on-year
-17.64% +6.25%
90% offered a hourly rate of more than £11.00 £11.00 £12.25
10% offered a hourly rate of more than £17.18 £22.80 £24.50
UK excluding London average hourly rate £14.00 £15.50 £15.00
% change year-on-year
-9.67% +3.33%
All Job Titles
East of England
Contract IT job ads with a match in the
Job Titles category
1998 2770 2506
As % of all contract IT jobs located in the East of England 93.41% 93.74% 94.78%
Number of daily rates quoted 1031 1297 1100
Average daily rate £340 £350 £350
Average daily rate % change year-on-year
-2.85% -
90% offered a daily rate of more than £195 £200 £200
10% offered a daily rate of more than £475 £463 £500
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 244 280 320
Average hourly rate £22.66 £25.00 £19.00
Average hourly rate % change year-on-year
-9.36% +31.57%
90% offered a hourly rate of more than £11.00 £11.50 £11.20
10% offered a hourly rate of more than £42.25 £41.70 £37.00
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
Support Analyst
England

Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst across the East of England region as a proportion of the total demand within the Job Titles category.

East of England Support Analyst Jobs Demand Trend

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the East of England region.

East of England Support Analyst Daily Rate Trend

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 24 May 2013.

East of England Support Analyst Daily Rate Histogram

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the East of England region.

East of England Support Analyst Hourly Rate Trend

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 24 May 2013.

East of England Support Analyst Hourly Rate Histogram

Support Analyst
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the East of England region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Hertfordshire +8 15 £275 -
Cambridgeshire +8 11 £170 +6.25%
Essex -26 9 £149 +4.38%
Suffolk +15 4 £109 -
Bedfordshire +3 3 £375 +25.00%
Norfolk 0 3 £100 -37.50%
East Anglia - 1 £213 -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 51 (51.00%) Windows
2 36 (36.00%) Active Directory
3 32 (32.00%) Microsoft
3 32 (32.00%) MS Office
4 29 (29.00%) MS Excel
5 27 (27.00%) Windows 7
6 24 (24.00%) Windows XP
7 18 (18.00%) Finance
8 17 (17.00%) SQL
8 17 (17.00%) Citrix
9 13 (13.00%) Windows Server 2008
9 13 (13.00%) ITIL
10 11 (11.00%) Telecoms
10 11 (11.00%) VPN
11 10 (10.00%) Windows Server 2003
11 10 (10.00%) MS Exchange
12 9 (9.000%) Microsoft Certification
12 9 (9.000%) Cisco
13 8 (8.000%) MCP
13 8 (8.000%) VMware
13 8 (8.000%) Blackberry
13 8 (8.000%) SCCM
14 7 (7.000%) VMware Infrastructure
14 7 (7.000%) Project Management
14 7 (7.000%) Remedy
14 7 (7.000%) Service Delivery
15 6 (6.000%) McAfee
15 6 (6.000%) SQL Server
15 6 (6.000%) LAN
15 6 (6.000%) SLA

Support Analyst
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 3 (3.000%) EDI
2 2 (2.000%) ASP.NET
2 2 (2.000%) .NET
2 2 (2.000%) WCF
3 1 (1.000%) HTML
Application Platforms
1 10 (10.00%) MS Exchange
2 6 (6.000%) Exchange Server 2007
2 6 (6.000%) Exchange Server 2010
3 5 (5.000%) Exchange Server 2003
4 4 (4.000%) BizTalk Server
5 3 (3.000%) Blackberry Enterprise Server
5 3 (3.000%) Lotus Notes
5 3 (3.000%) SharePoint
6 2 (2.000%) IIS
6 2 (2.000%) LiveLink
7 1 (1.000%) eRoom
7 1 (1.000%) Documentum
Applications
1 32 (32.00%) MS Office
2 29 (29.00%) MS Excel
3 6 (6.000%) MS PowerPoint
4 5 (5.000%) MS Project
5 3 (3.000%) Acrobat
6 2 (2.000%) MS Visio
Business Applications
1 5 (5.000%) Oracle EBS R12
2 4 (4.000%) Oracle Financials
2 4 (4.000%) Oracle Applications
3 3 (3.000%) Oracle iProcurement
3 3 (3.000%) Oracle 11i
4 2 (2.000%) SAP MM
4 2 (2.000%) Changepoint
5 1 (1.000%) SAP FI/CO
5 1 (1.000%) SAP CO
5 1 (1.000%) SAP FI
Communications & Networking
1 11 (11.00%) VPN
2 6 (6.000%) LAN
3 5 (5.000%) DNS
3 5 (5.000%) DHCP
4 4 (4.000%) HTTP
4 4 (4.000%) WAN
5 3 (3.000%) Firewall
5 3 (3.000%) TCP/IP
6 2 (2.000%) VoIP
6 2 (2.000%) Internet
6 2 (2.000%) SAN
6 2 (2.000%) Wireless
6 2 (2.000%) NAS
7 1 (1.000%) Network Security
Database & Business Intelligence
1 6 (6.000%) SQL Server
2 4 (4.000%) SQL Server Integration Services
3 3 (3.000%) Oracle Discoverer
4 1 (1.000%) SQL Server 2008
4 1 (1.000%) SQL Server 2005
4 1 (1.000%) EDRMS
4 1 (1.000%) Oracle Reports
4 1 (1.000%) OLAP
Development Applications
1 1 (1.000%) JIRA
General
1 18 (18.00%) Finance
2 11 (11.00%) Telecoms
3 4 (4.000%) Legal
4 2 (2.000%) Pharmaceutical
4 2 (2.000%) Billing
4 2 (2.000%) Banking
4 2 (2.000%) Danish Language
4 2 (2.000%) French Language
4 2 (2.000%) German Language
4 2 (2.000%) Hebrew Language
4 2 (2.000%) Swedish Language
5 1 (1.000%) Retail
5 1 (1.000%) General Ledger
5 1 (1.000%) Manufacturing
5 1 (1.000%) Law
Miscellaneous
1 8 (8.000%) Blackberry
2 3 (3.000%) Management Information System
3 2 (2.000%) iPhone
3 2 (2.000%) Video Conferencing
4 1 (1.000%) EPoS
4 1 (1.000%) NHS
Operating Systems
1 51 (51.00%) Windows
2 27 (27.00%) Windows 7
3 24 (24.00%) Windows XP
4 13 (13.00%) Windows Server 2008
5 10 (10.00%) Windows Server 2003
6 5 (5.000%) Windows Vista
7 3 (3.000%) UNIX
8 2 (2.000%) Linux
9 1 (1.000%) Windows 8
9 1 (1.000%) Mac OS X
Processes & Methodologies
1 13 (13.00%) ITIL
2 7 (7.000%) Project Management
2 7 (7.000%) Service Delivery
3 5 (5.000%) Incident Management
4 4 (4.000%) Migration
4 4 (4.000%) Asset Management
4 4 (4.000%) Document Management
4 4 (4.000%) Change Control
5 3 (3.000%) Quality Management
5 3 (3.000%) Business Intelligence
5 3 (3.000%) E-Commerce
6 2 (2.000%) Business Continuity
6 2 (2.000%) Configuration Management
6 2 (2.000%) Business Analysis
6 2 (2.000%) Data Analysis
6 2 (2.000%) Problem Management
6 2 (2.000%) User Acceptance Testing
6 2 (2.000%) Network Load Balancing
6 2 (2.000%) Resource Management
6 2 (2.000%) Continuous Improvement
Programming Languages
1 17 (17.00%) SQL
2 1 (1.000%) PowerShell
2 1 (1.000%) T-SQL
2 1 (1.000%) ABAP
2 1 (1.000%) C
2 1 (1.000%) JavaScript
Qualifications
1 9 (9.000%) Microsoft Certification
2 8 (8.000%) MCP
3 5 (5.000%) Security Cleared
3 5 (5.000%) MCSE
4 4 (4.000%) MCSA
5 1 (1.000%) SC Cleared
5 1 (1.000%) MCDST
5 1 (1.000%) CCNA
5 1 (1.000%) Cisco Certification
5 1 (1.000%) PRINCE2 Certification
5 1 (1.000%) ITIL Certification
Quality Assurance & Compliance
1 6 (6.000%) SLA
2 1 (1.000%) QA
System Software
1 36 (36.00%) Active Directory
2 7 (7.000%) VMware Infrastructure
3 2 (2.000%) XenServer
4 1 (1.000%) XenApp
4 1 (1.000%) vSphere
4 1 (1.000%) Xen
4 1 (1.000%) Microsoft App-V
4 1 (1.000%) VMware Workstation
4 1 (1.000%) Terminal Server
4 1 (1.000%) Terminal Services
Systems Management
1 8 (8.000%) SCCM
2 3 (3.000%) Backup Exec
3 2 (2.000%) OpenView
3 2 (2.000%) OVSD
4 1 (1.000%) McAfee ePO
4 1 (1.000%) SCOM
4 1 (1.000%) WSUS
4 1 (1.000%) Systems Management Server (SMS)
Vendors
1 32 (32.00%) Microsoft
2 17 (17.00%) Citrix
3 9 (9.000%) Cisco
4 8 (8.000%) VMware
5 7 (7.000%) Remedy
6 6 (6.000%) McAfee
7 5 (5.000%) Adobe
7 5 (5.000%) HP
7 5 (5.000%) Oracle
8 4 (4.000%) Symantec
8 4 (4.000%) CheckPoint
9 3 (3.000%) Sophos
9 3 (3.000%) ATG
9 3 (3.000%) Dell
9 3 (3.000%) Pegasus
9 3 (3.000%) Lotus
9 3 (3.000%) SAP
10 2 (2.000%) Apple
11 1 (1.000%) Tandberg
11 1 (1.000%) Planview
Peterborough, East Anglia
You will have a minimum of 2 years experience of working in an IT end user environment, have hardware troubleshooting skills and have experience in a MS Windows...
Rate: £13 per hour
Posted: 15 May 2013
EAST ANGLIA
The PMO Support Analyst will be required to support in the successful delivery of projects, resource management, general administration and support of the project office, ensuring consistency, control...
Provisio Solutions
Rate: £200 - £225 per day
Posted: 21 May 2013