The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Support Analyst
Rank 53 58 72
Rank change year-on-year
+5 +14
Contract jobs requiring a Support Analyst 84 88 46
As % of all contract IT jobs located in the East of England 3.09% 3.03% 2.09%
As % of the Job Titles category 3.31% 3.29% 2.23%
Number of daily rates quoted 39 29 20
Average daily rate
Keep up to 90%
of your Daily Rate
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£300 £225 £206
Average daily rate % change year-on-year
+33.33% +9.09%
90% offered a daily rate of more than £162 £148 £100
10% offered a daily rate of more than £376 £400 £380
UK excluding London average daily rate £220 £200 £250
% change year-on-year
+10.00% -20.00%
Number of hourly rates quoted 24 29 13
Average hourly rate £14.00 £15.00 £14.00
Average hourly rate % change year-on-year
-6.66% +7.14%
90% offered a hourly rate of more than £12.00 £11.50 £11.00
10% offered a hourly rate of more than £22.55 £21.60 £17.18
UK excluding London average hourly rate £13.35 £14.50 £14.00
% change year-on-year
-7.93% +3.57%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2535 2676 2064
As % of all contract IT jobs located in the East of England 93.27% 92.15% 93.56%
Number of daily rates quoted 1438 1487 1071
Average daily rate £375 £373 £345
Average daily rate % change year-on-year
+0.67% +7.97%
90% offered a daily rate of more than £225 £200 £200
10% offered a daily rate of more than £525 £475 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 214 223 245
Average hourly rate £16.50 £17.50 £22.66
Average hourly rate % change year-on-year
-5.71% -22.77%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £40.54 £39.50 £42.45
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

Support Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the East of England

Support Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the East of England region.

Support Analyst Daily Rate Trend in the East of England

Support Analyst
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 29 May 2015.

Support Analyst Daily Rate Histogram in the East of England

Support Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the East of England region.

Support Analyst Hourly Rate Trend in the East of England

Support Analyst
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the East of England region over the 3 months to 29 May 2015.

Support Analyst Hourly Rate Histogram in the East of England

Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the East of England region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +2 21 £300 +76.47% 7
Essex -11 21 £350 +47.36% 4
Hertfordshire -5 19 £325 +41.30% 9
Bedfordshire +12 11 £250 - 6
Norfolk +3 6 £175 -
Suffolk -2 5 - -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 29 May 2015, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 84 (50.00%) Windows
2 71 (42.26%) Microsoft
3 64 (38.10%) ITIL
4 52 (30.95%) Active Directory
5 49 (29.17%) MS Office
6 43 (25.60%) Citrix
7 35 (20.83%) MS Excel
7 35 (20.83%) Windows 7
8 32 (19.05%) SQL
9 27 (16.07%) Windows Server 2008
10 25 (14.88%) Incident Management
11 23 (13.69%) Lotus
11 23 (13.69%) Windows Server 2003
12 22 (13.10%) IBM Notes
12 22 (13.10%) Finance
13 21 (12.50%) VMware
13 21 (12.50%) Cisco
13 21 (12.50%) Symantec
14 18 (10.71%) Service Delivery
14 18 (10.71%) SQL Server
14 18 (10.71%) MCP
15 16 (9.52%) McAfee
15 16 (9.52%) SLA
16 15 (8.93%) Blackberry
16 15 (8.93%) Project Management
16 15 (8.93%) Adobe
17 12 (7.14%) Windows XP
17 12 (7.14%) Change Control
18 11 (6.55%) Windows Server 2012
18 11 (6.55%) MS Exchange

Support Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 29 May 2015, IT contractor jobs across the East of England region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (13.10%) IBM Notes
2 11 (6.55%) MS Exchange
3 7 (4.17%) Lotus Domino
3 7 (4.17%) SharePoint
4 6 (3.57%) Exchange Server 2010
5 5 (2.98%) Exchange Server 2003
6 3 (1.79%) IIS
6 3 (1.79%) JBoss
6 3 (1.79%) Lync
7 2 (1.19%) Blackberry Enterprise Server
7 2 (1.19%) Apache
7 2 (1.19%) MQSeries
7 2 (1.19%) Exchange Server 2007
8 1 (0.60%) CMS
8 1 (0.60%) LiveCycle
8 1 (0.60%) Tomcat
8 1 (0.60%) Exchange Server 2013
Applications
1 49 (29.17%) MS Office
2 35 (20.83%) MS Excel
3 5 (2.98%) MS PowerPoint
4 2 (1.19%) MS Project
4 2 (1.19%) Spreadsheet
5 1 (0.60%) MS Visio
5 1 (0.60%) Fireworks
Business Applications
1 2 (1.19%) SAP FI
1 2 (1.19%) CODA-Financials
2 1 (0.60%) SAP FI/CO
2 1 (0.60%) SAP CO
2 1 (0.60%) CA PPM
2 1 (0.60%) SunGard AvantGard
2 1 (0.60%) Agresso
Cloud Services
1 2 (1.19%) Amazon AWS
2 1 (0.60%) IaaS
2 1 (0.60%) Office 365
2 1 (0.60%) PaaS
Communications & Networking
1 11 (6.55%) SAN
2 10 (5.95%) DNS
3 9 (5.36%) WAN
3 9 (5.36%) Intranet
3 9 (5.36%) Firewall
3 9 (5.36%) Wireless
4 8 (4.76%) LAN
5 6 (3.57%) Internet
5 6 (3.57%) VoIP
6 5 (2.98%) VPN
7 4 (2.38%) DHCP
8 3 (1.79%) Cisco ASA
9 2 (1.19%) WebEx
10 1 (0.60%) iSCSI
10 1 (0.60%) NAS
10 1 (0.60%) Ethernet
10 1 (0.60%) TCP/IP
10 1 (0.60%) NetScaler
10 1 (0.60%) Cisco Nexus
10 1 (0.60%) Unified Communications
Database & Business Intelligence
1 18 (10.71%) SQL Server
2 9 (5.36%) SQL Server 2008
3 8 (4.76%) SQL Server 2005
4 5 (2.98%) SQL Server Reporting Services
4 5 (2.98%) Data Warehouse
5 4 (2.38%) SQL Server 2000
6 3 (1.79%) SQL Server Integration Services
6 3 (1.79%) DTS
6 3 (1.79%) MySQL
7 2 (1.19%) Oracle Database
7 2 (1.19%) Oracle Reports
7 2 (1.19%) Oracle Database 11g
7 2 (1.19%) SQL Server Analysis Services
7 2 (1.19%) ProClarity
8 1 (0.60%) Microsoft Analysis Services
8 1 (0.60%) MS Access
8 1 (0.60%) Crystal Reports
Development Applications
1 2 (1.19%) Eclipse
2 1 (0.60%) Subversion
2 1 (0.60%) MSI
General
1 22 (13.10%) Finance
2 6 (3.57%) Legal
3 5 (2.98%) Marketing
3 5 (2.98%) Pharmaceutical
4 4 (2.38%) Telecoms
4 4 (2.38%) French Language
4 4 (2.38%) Retail
5 3 (1.79%) Manufacturing
5 3 (1.79%) Back Office
6 2 (1.19%) German Language
6 2 (1.19%) Publishing
6 2 (1.19%) Games
7 1 (0.60%) Automotive
Libraries, Frameworks & Software Standards
1 5 (2.98%) Web Services
1 5 (2.98%) XML
2 4 (2.38%) CSS
3 3 (1.79%) .NET
4 2 (1.19%) Middleware
4 2 (1.19%) HTML
4 2 (1.19%) Application Packaging
5 1 (0.60%) XHTML
5 1 (0.60%) X-Windows
Miscellaneous
1 15 (8.93%) Blackberry
2 11 (6.55%) NHS
3 8 (4.76%) Mathematics
4 5 (2.98%) iPad
4 5 (2.98%) Analytical Skills
4 5 (2.98%) iPhone
5 3 (1.79%) Statistics
5 3 (1.79%) Management Information System
6 2 (1.19%) User Experience
6 2 (1.19%) Data Centre
6 2 (1.19%) Performance Metrics
6 2 (1.19%) EPoS
6 2 (1.19%) SecurID
7 1 (0.60%) Video Conferencing
7 1 (0.60%) Data Integration
7 1 (0.60%) FMCG
7 1 (0.60%) Life Science
7 1 (0.60%) CCTV
7 1 (0.60%) PDA
Operating Systems
1 84 (50.00%) Windows
2 35 (20.83%) Windows 7
3 27 (16.07%) Windows Server 2008
4 23 (13.69%) Windows Server 2003
5 12 (7.14%) Windows XP
6 11 (6.55%) Windows Server 2012
7 10 (5.95%) Windows 8
8 9 (5.36%) UNIX
9 8 (4.76%) Windows Vista
10 4 (2.38%) Linux
11 2 (1.19%) Apple iOS
11 2 (1.19%) BlackBerry OS
11 2 (1.19%) Android
11 2 (1.19%) Windows 2000 Server
Processes & Methodologies
1 64 (38.10%) ITIL
2 25 (14.88%) Incident Management
3 18 (10.71%) Service Delivery
4 15 (8.93%) Project Management
5 12 (7.14%) Change Control
6 9 (5.36%) PRINCE2
7 8 (4.76%) Service Management
8 7 (4.17%) Business Intelligence
9 6 (3.57%) Time Management
9 6 (3.57%) Capacity Planning
10 5 (2.98%) Migration
10 5 (2.98%) Document Management
10 5 (2.98%) Change Management
11 4 (2.38%) SEO
11 4 (2.38%) Workflow
11 4 (2.38%) Network Design
11 4 (2.38%) Agile Software Development
12 3 (1.79%) User Acceptance Testing
12 3 (1.79%) Data Mapping
12 3 (1.79%) Problem Management
Programming Languages
1 32 (19.05%) SQL
2 9 (5.36%) T-SQL
3 4 (2.38%) VBScript
4 3 (1.79%) PowerShell
4 3 (1.79%) PHP
5 2 (1.19%) Shell Script
5 2 (1.19%) VB
5 2 (1.19%) VBA
6 1 (0.60%) Java
6 1 (0.60%) JavaScript
6 1 (0.60%) PL/SQL
Qualifications
1 18 (10.71%) MCP
2 7 (4.17%) Microsoft Certification
3 6 (3.57%) ITIL Certification
4 5 (2.98%) MCSE
5 4 (2.38%) MCSA
5 4 (2.38%) Security Cleared
6 3 (1.79%) Degree
6 3 (1.79%) MCTS
6 3 (1.79%) MCITP
7 2 (1.19%) Cisco Certification
7 2 (1.19%) SC Cleared
8 1 (0.60%) MOS
8 1 (0.60%) MCDST
8 1 (0.60%) CCNA
8 1 (0.60%) PMP
8 1 (0.60%) PMI Certification
Quality Assurance & Compliance
1 16 (9.52%) SLA
System Software
1 52 (30.95%) Active Directory
2 6 (3.57%) VMware Infrastructure
3 5 (2.98%) Hyper-V
4 4 (2.38%) Citrix Presentation Server
5 2 (1.19%) vSphere
6 1 (0.60%) Microsoft App-V
6 1 (0.60%) ProxySG
6 1 (0.60%) XenApp
6 1 (0.60%) Xen
6 1 (0.60%) Firmware
6 1 (0.60%) ISA Server
Systems Management
1 4 (2.38%) Norton AntiVirus
2 3 (1.79%) SCCM
2 3 (1.79%) WSUS
2 3 (1.79%) ARCserve
3 2 (1.19%) Symantec Endpoint Protection
3 2 (1.19%) DameWare
3 2 (1.19%) Backup Exec
4 1 (0.60%) SCOM
4 1 (0.60%) ZENworks
Vendors
1 71 (42.26%) Microsoft
2 43 (25.60%) Citrix
3 23 (13.69%) Lotus
4 21 (12.50%) VMware
4 21 (12.50%) Cisco
4 21 (12.50%) Symantec
5 16 (9.52%) McAfee
6 15 (8.93%) Adobe
7 10 (5.95%) HP
8 9 (5.36%) Oracle
9 4 (2.38%) CA
9 4 (2.38%) Cognos
10 3 (1.79%) Thunderhead
10 3 (1.79%) SAP
11 2 (1.19%) MicroStrategy
11 2 (1.19%) NetApp
11 2 (1.19%) BMC
11 2 (1.19%) CODA
11 2 (1.19%) SmartStream
11 2 (1.19%) LANDesk
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