The first table below looks at the demand for the Support Analyst role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Hertfordshire region.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Support Analyst
Rank 69 65 63
Rank change year-on-year
-4 -2
Permanent jobs requiring a Support Analyst 81 93 128
As % of all permanent IT jobs located in Hertfordshire 3.432% 3.631% 3.520%
As % of the Job Titles category 3.659% 3.780% 3.764%
Number of salaries quoted 66 71 102
Average salary £30,000 £32,500 £30,000
Average salary % change year-on-year
-7.69% +8.33%
90% offered a salary of more than £21,500 £23,000 £22,500
10% offered a salary of more than £37,000 £45,000 £40,000
UK excluding London average salary £28,000 £30,000 £27,500
% change year-on-year
-6.66% +9.09%
All Job Titles
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2214 2460 3401
As % of all permanent IT jobs located in Hertfordshire 93.81% 96.06% 93.54%
Number of salaries quoted 1747 1992 2764
Average salary £42,500 £42,000 £41,000
Average salary % change year-on-year
+1.19% +2.43%
90% offered a salary of more than £25,500 £25,000 £27,000
10% offered a salary of more than £60,000 £60,000 £58,500
UK excluding London average salary £38,000 £38,500 £37,500
% change year-on-year
-1.29% +2.66%
Support Analyst
East of England

Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Hertfordshire Support Analyst Jobs Demand Trend

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Hertfordshire region.

Hertfordshire Support Analyst Salary Trend

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst across the Hertfordshire region over the 3 months to 19 June 2013.

Hertfordshire Support Analyst Salary Histogram

Support Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the Hertfordshire region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Rickmansworth +11 22 £30,000 -29.41% 1
Hemel Hempstead +9 18 £30,000 +5.26% 1
Watford +2 10 £28,750 -28.12% 3
Welwyn Garden City - 4 £33,750 -
Hertford - 3 £28,500 -
Bishop's Stortford +1 1 £30,000 -17.24%
St Albans -8 1 £25,250 +26.25%
Support Analyst
East of England

Support Analyst
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs across the Hertfordshire region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 104 (52.79%) Windows
2 81 (41.12%) SQL
3 72 (36.55%) Microsoft
4 64 (32.49%) Finance
5 56 (28.43%) Oracle
6 50 (25.38%) MS Excel
7 41 (20.81%) MS Office
8 34 (17.26%) UNIX
9 29 (14.72%) Citrix
10 27 (13.71%) Windows Server 2003
10 27 (13.71%) LAN
10 27 (13.71%) Windows Server 2008
11 26 (13.20%) Legal
12 25 (12.69%) VMware
13 23 (11.68%) Cisco
14 22 (11.17%) Active Directory
14 22 (11.17%) Linux
15 21 (10.66%) Oracle EBS
16 20 (10.15%) TCP/IP
16 20 (10.15%) Network Management
17 19 (9.645%) XML
18 18 (9.137%) Java
19 17 (8.629%) Windows XP
19 17 (8.629%) Oracle EBS R12
19 17 (8.629%) VMware Infrastructure
20 16 (8.122%) Windows 7
20 16 (8.122%) IIS
20 16 (8.122%) Degree
21 15 (7.614%) Games
21 15 (7.614%) ITIL

Support Analyst
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs across the Hertfordshire region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 19 (9.645%) XML
2 15 (7.614%) J2EE
3 14 (7.107%) .NET
4 11 (5.584%) WebSphere
5 10 (5.076%) HTML
5 10 (5.076%) JDBC
6 9 (4.569%) CSS
7 6 (3.046%) JSP
7 6 (3.046%) Middleware
8 5 (2.538%) JSTL
8 5 (2.538%) Struts
8 5 (2.538%) XHTML
9 2 (1.015%) COM
10 1 (0.508%) ASP.NET
10 1 (0.508%) XSL
Application Platforms
1 16 (8.122%) IIS
2 14 (7.107%) Tomcat
3 11 (5.584%) WebSphere Application Server
4 6 (3.046%) MS Exchange
4 6 (3.046%) IBM HTTP Server
5 5 (2.538%) MQSeries
5 5 (2.538%) IBM Notes
6 4 (2.030%) Exchange Server 2010
6 4 (2.030%) Apache
6 4 (2.030%) CMS
7 3 (1.523%) Oracle Application Server
7 3 (1.523%) Exchange Server 2007
8 2 (1.015%) Exchange Server 2003
8 2 (1.015%) SharePoint Server
9 1 (0.508%) SharePoint
Applications
1 50 (25.38%) MS Excel
2 41 (20.81%) MS Office
3 8 (4.061%) MS Project
4 3 (1.523%) MS PowerPoint
5 1 (0.508%) MS Visio
Business Applications
1 21 (10.66%) Oracle EBS
2 17 (8.629%) Oracle EBS R12
3 14 (7.107%) Oracle 11i
3 14 (7.107%) Oracle Financial Analyzer
4 13 (6.599%) Oracle Financials
5 3 (1.523%) Taleo
5 3 (1.523%) Pegasus Opera
5 3 (1.523%) Remedy ITSM
5 3 (1.523%) SAP Business One
6 2 (1.015%) Oracle iProcurement
7 1 (0.508%) Oracle Applications
7 1 (0.508%) Cognos Business Intelligence
Communications & Networking
1 27 (13.71%) LAN
2 20 (10.15%) TCP/IP
3 13 (6.599%) FTP
4 12 (6.091%) VPN
4 12 (6.091%) SSH
5 11 (5.584%) 3G
6 8 (4.061%) Internet
6 8 (4.061%) Firewall
7 7 (3.553%) HTTP
8 6 (3.046%) VoIP
8 6 (3.046%) WAN
9 5 (2.538%) DHCP
9 5 (2.538%) DNS
9 5 (2.538%) ADSL
10 4 (2.030%) GPRS
10 4 (2.030%) SAN
11 3 (1.523%) VLAN
11 3 (1.523%) PBX
11 3 (1.523%) PSTN
12 2 (1.015%) iSCSI
Database & Business Intelligence
1 15 (7.614%) SQL Server
2 14 (7.107%) Oracle Discoverer
3 12 (6.091%) TOAD
4 11 (5.584%) DB2
5 7 (3.553%) SQLPlus
5 7 (3.553%) Oracle Reports
6 5 (2.538%) Oracle 8/8i
7 4 (2.030%) MySQL
8 2 (1.015%) SQL Server Integration Services
9 1 (0.508%) SQL Server Reporting Services
9 1 (0.508%) Data Warehouse
9 1 (0.508%) SQL Server Analysis Services
Development Applications
1 12 (6.091%) JIRA
2 9 (4.569%) ClearQuest
3 7 (3.553%) ProC
4 5 (2.538%) JUnit
4 5 (2.538%) WebSphere Studio Application Developer
4 5 (2.538%) Eclipse
4 5 (2.538%) Rational Application Developer
General
1 64 (32.49%) Finance
2 26 (13.20%) Legal
3 15 (7.614%) Games
4 14 (7.107%) Retail
5 8 (4.061%) Telecoms
6 5 (2.538%) Advertising
7 3 (1.523%) Pharmaceutical
8 2 (1.015%) General Ledger
9 1 (0.508%) Back Office
9 1 (0.508%) Automotive
9 1 (0.508%) Local Government
Miscellaneous
1 11 (5.584%) SWIFT
2 10 (5.076%) Blackberry
3 7 (3.553%) iPhone
4 4 (2.030%) Handset
5 3 (1.523%) Management Information System
6 2 (1.015%) iSeries
6 2 (1.015%) NHS
6 2 (1.015%) AS400
7 1 (0.508%) E-Learning
7 1 (0.508%) Pocket PC
7 1 (0.508%) Thin Client
7 1 (0.508%) Enterprise Storage
7 1 (0.508%) SaaS
7 1 (0.508%) Fat Client
Operating Systems
1 104 (52.79%) Windows
2 34 (17.26%) UNIX
3 27 (13.71%) Windows Server 2003
3 27 (13.71%) Windows Server 2008
4 22 (11.17%) Linux
5 17 (8.629%) Windows XP
6 16 (8.122%) Windows 7
7 10 (5.076%) AIX
8 5 (2.538%) Solaris
9 2 (1.015%) OS/400
9 2 (1.015%) Windows Mobile
9 2 (1.015%) Windows Vista
10 1 (0.508%) Windows 8
10 1 (0.508%) Windows Server 2012
10 1 (0.508%) Mac OS
10 1 (0.508%) Android
10 1 (0.508%) Red Hat Enterprise Linux
Processes & Methodologies
1 20 (10.15%) Network Management
2 15 (7.614%) ITIL
3 12 (6.091%) Change Management
4 11 (5.584%) Project Management
4 11 (5.584%) Release Management
5 9 (4.569%) Web Development
5 9 (4.569%) Content Management
6 8 (4.061%) E-Commerce
6 8 (4.061%) Stakeholder Management
7 7 (3.553%) System Testing
7 7 (3.553%) User Acceptance Testing
8 5 (2.538%) Disaster Recovery
8 5 (2.538%) MVC
8 5 (2.538%) RAD
8 5 (2.538%) Continuous Integration
9 4 (2.030%) Change Control
9 4 (2.030%) PRINCE2
9 4 (2.030%) Asset Management
9 4 (2.030%) Service Management
10 3 (1.523%) Service Delivery
Programming Languages
1 81 (41.12%) SQL
2 18 (9.137%) Java
3 10 (5.076%) Bash shell
3 10 (5.076%) JavaScript
3 10 (5.076%) Perl
3 10 (5.076%) PL/SQL
4 5 (2.538%) C#
4 5 (2.538%) VB
4 5 (2.538%) VB.NET
5 3 (1.523%) Shell Script
6 1 (0.508%) T-SQL
6 1 (0.508%) VBScript
6 1 (0.508%) PowerShell
Qualifications
1 16 (8.122%) Degree
2 12 (6.091%) Cisco Certification
3 9 (4.569%) Microsoft Certification
4 5 (2.538%) CCNA
4 5 (2.538%) Sun Certification
4 5 (2.538%) MCSE
5 3 (1.523%) ITIL Certification
5 3 (1.523%) PRINCE2 Certification
5 3 (1.523%) MCP
6 2 (1.015%) Security Cleared
6 2 (1.015%) MCSA
6 2 (1.015%) CCIE
6 2 (1.015%) CCNP
6 2 (1.015%) CCVP
7 1 (0.508%) ISSMP
7 1 (0.508%) HND
Quality Assurance & Compliance
1 12 (6.091%) SLA
2 2 (1.015%) QA
3 1 (0.508%) ISO/IEC 27001
3 1 (0.508%) ISO 9000
System Software
1 22 (11.17%) Active Directory
2 17 (8.629%) VMware Infrastructure
3 6 (3.046%) Hyper-V
4 3 (1.523%) VMware ESX
4 3 (1.523%) Terminal Services
5 2 (1.015%) vSphere
5 2 (1.015%) VirtualBox
5 2 (1.015%) Terminal Server
5 2 (1.015%) Xen
6 1 (0.508%) NFS
6 1 (0.508%) VMware ESXi
Systems Management
1 8 (4.061%) Tivoli
2 7 (3.553%) ServiceCenter
3 4 (2.030%) Nagios
4 3 (1.523%) Backup Exec
5 2 (1.015%) Cisco UCCX
5 2 (1.015%) Cisco CUCM
6 1 (0.508%) WSUS
6 1 (0.508%) Norton AntiVirus
6 1 (0.508%) McAfee ePO
6 1 (0.508%) Sysprep
6 1 (0.508%) SCCM
Vendors
1 72 (36.55%) Microsoft
2 56 (28.43%) Oracle
3 29 (14.72%) Citrix
4 25 (12.69%) VMware
5 23 (11.68%) Cisco
6 15 (7.614%) HP
7 11 (5.584%) IBM
8 8 (4.061%) Sage
9 6 (3.046%) Sun
10 5 (2.538%) Lotus
11 4 (2.030%) Trapeze
11 4 (2.030%) JBoss
11 4 (2.030%) Cognos
11 4 (2.030%) SAP
11 4 (2.030%) Apple
11 4 (2.030%) CODA
11 4 (2.030%) Symantec
12 3 (1.523%) NetSuite
12 3 (1.523%) Remedy
12 3 (1.523%) Pegasus
Hemel Hempstead, Hertfordshire
The Level 2 / 2nd Line Support Engineer will ideally be certified in two or more of the following: CompTIA A+ Essentials, CompTIA A+ Practical Application, Microsoft MCP or...
Artemis Recruitment Ltd
Salary: From £25,000 to £27,000 per annum
Posted: 17 June 2013
Rickmansworth, Hertfordshire
You will also have a basic understanding of SQL and UNIX as well as a familiarity with test tools such as: Toad, XML Spy, Secure Shell Client, SWIFT,...
Experis IT
Posted: 18 June 2013
Watford, South East
My client a market leading, global, retail organisation is looking for Oracle HRMS Functional Support Analyst to join their large team of exceptional Oracle experts. The Oracle HRMS...
Hudson
Salary: £25000 - £30000 per annum + Benefits
Posted: 9 June 2013
Hatfield, Hertfordshire
The successful IT Support Analyst duties will include: - Providing customer focused IT support to EMEA region - Proactive monitoring, maintenance and administration of regional IT systems including Server, , IT...
CK Group
Salary: £25000 to £30000 per annum
Posted: 18 June 2013
Watford, South East
My client a market leading, global, retail organisation is looking for Oracle Financials Functional Support Analyst to join their large team of exceptional Oracle experts... If you are...
Hudson
Salary: £25000 - £30000 per annum + Benefits
Posted: 7 June 2013