The table below looks at the statistics for the Technical Support Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 381 377 343
Rank change year-on-year
-4 -34
Contract jobs requiring a Technical Support Analyst 10 16 28
As % of all contract IT jobs located in London 0.048% 0.073% 0.15%
As % of the Job Titles category 0.051% 0.078% 0.16%
Number of daily rates quoted 4 4 12
Average daily rate
Keep up to 90%
of your Daily Rate
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£208 £388 £311
Average daily rate % change year-on-year
-46.45% +24.49%
90% offered a daily rate of more than £147 £214 £153
10% offered a daily rate of more than £230 £425 £350
UK excluding London average daily rate £291 £240 £215
% change year-on-year
+21.35% +11.62%
Number of hourly rates quoted 1 2 7
Average hourly rate £20.00 £17.50 £20.00
Average hourly rate % change year-on-year
+14.28% -12.50%
UK excluding London average hourly rate £27.50 £17.50 £17.50
% change year-on-year
+57.14% -
Technical Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
19419 20386 17954
As % of all contract IT jobs located in London 92.45% 93.10% 93.30%
Number of daily rates quoted 13766 13980 12108
Average daily rate £438 £438 £425
Average daily rate % change year-on-year
- +2.94%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 330 383 508
Average hourly rate £17.50 £19.00 £20.00
Average hourly rate % change year-on-year
-7.89% -5.00%
90% offered a hourly rate of more than £12.50 £12.75 £12.50
10% offered a hourly rate of more than £41.50 £40.00 £42.50
UK excluding London average hourly rate £16.00 £16.50 £18.00
% change year-on-year
-3.03% -8.33%

Technical Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in London

Technical Support Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst across the London region.

Technical Support Analyst Daily Rate Trend in London

Technical Support Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst across the London region.

Technical Support Analyst Hourly Rate Trend in London

Technical Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the London region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Kingston Upon Thames - - - -
Sidcup - - - -
Twickenham - - - -
City of London - - - - 2
Canary Wharf - - - -
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 23 January 2015, IT contractor jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 23 (63.89%) Windows
2 13 (36.11%) MS Office
2 13 (36.11%) SQL
2 13 (36.11%) Microsoft
3 11 (30.56%) Linux
3 11 (30.56%) UNIX
3 11 (30.56%) MS Exchange
4 10 (27.78%) ITIL
4 10 (27.78%) Active Directory
5 9 (25.00%) Oracle
5 9 (25.00%) Windows 7
6 8 (22.22%) Finance
6 8 (22.22%) Banking
6 8 (22.22%) Windows XP
6 8 (22.22%) IBM
7 6 (16.67%) Cisco
7 6 (16.67%) Java
7 6 (16.67%) Investment Banking
7 6 (16.67%) WebSphere
8 5 (13.89%) Exchange Server 2010
8 5 (13.89%) ITIL Foundation Certificate
8 5 (13.89%) IIS
8 5 (13.89%) E-Commerce
8 5 (13.89%) Blackberry
9 4 (11.11%) Middleware
9 4 (11.11%) WebSphere MQ
9 4 (11.11%) HTTP
9 4 (11.11%) TCP/IP
9 4 (11.11%) Tomcat
9 4 (11.11%) AIX

Technical Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 23 January 2015, IT contractor jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (30.56%) MS Exchange
2 6 (16.67%) WebSphere
3 5 (13.89%) Exchange Server 2010
3 5 (13.89%) IIS
4 4 (11.11%) Tomcat
4 4 (11.11%) WebSphere Application Server
4 4 (11.11%) IBM HTTP Server
5 3 (8.33%) SharePoint
6 2 (5.56%) SharePoint 2010
6 2 (5.56%) Exchange Server 2007
7 1 (2.78%) SharePoint Server
Applications
1 13 (36.11%) MS Office
2 2 (5.56%) MS Excel
3 1 (2.78%) S-PLUS
3 1 (2.78%) Final Cut Pro
Business Applications
1 2 (5.56%) ION MarketView
2 1 (2.78%) IntelliMatch
Communications & Networking
1 4 (11.11%) HTTP
1 4 (11.11%) TCP/IP
2 3 (8.33%) Firewall
2 3 (8.33%) Multicast
3 2 (5.56%) TACACS
3 2 (5.56%) 3G
3 2 (5.56%) Intranet
3 2 (5.56%) LAN
3 2 (5.56%) VoIP
3 2 (5.56%) WAN
3 2 (5.56%) VPN
3 2 (5.56%) SNMP
3 2 (5.56%) IP Telephony
Database & Business Intelligence
1 4 (11.11%) DB2
2 2 (5.56%) SQL Server
2 2 (5.56%) Informix
2 2 (5.56%) Relational Database
Development Applications
1 2 (5.56%) JIRA
General
1 8 (22.22%) Finance
1 8 (22.22%) Banking
2 6 (16.67%) Investment Banking
3 2 (5.56%) Front Office
4 1 (2.78%) Law
Libraries, Frameworks & Software Standards
1 4 (11.11%) Middleware
1 4 (11.11%) WebSphere MQ
1 4 (11.11%) FIX Protocol
2 3 (8.33%) Rendezvous
3 2 (5.56%) FpML
3 2 (5.56%) XML
3 2 (5.56%) XSLT
3 2 (5.56%) WebSphere Message Broker
4 1 (2.78%) Software Packaging
Miscellaneous
1 5 (13.89%) Blackberry
2 3 (8.33%) Foreign Exchange (FX)
3 2 (5.56%) Analytical Skills
3 2 (5.56%) Fixed Income
4 1 (2.78%) Derivative
4 1 (2.78%) Mobile App
Operating Systems
1 23 (63.89%) Windows
2 11 (30.56%) Linux
2 11 (30.56%) UNIX
3 9 (25.00%) Windows 7
4 8 (22.22%) Windows XP
5 4 (11.11%) AIX
5 4 (11.11%) Solaris
5 4 (11.11%) Windows Server 2008
6 3 (8.33%) Windows Server 2003
7 2 (5.56%) Mac OS
7 2 (5.56%) Windows 8
7 2 (5.56%) Windows Server 2012
7 2 (5.56%) Windows Vista
8 1 (2.78%) Android
Processes & Methodologies
1 10 (27.78%) ITIL
2 5 (13.89%) E-Commerce
3 3 (8.33%) Stakeholder Management
4 2 (5.56%) Network Management
4 2 (5.56%) ITIL V3
4 2 (5.56%) Change Control
4 2 (5.56%) Root Cause Analysis
4 2 (5.56%) Load Balancing
4 2 (5.56%) Change Management
5 1 (2.78%) Agile Software Development
5 1 (2.78%) Incident Management
5 1 (2.78%) Software Distribution
5 1 (2.78%) Problem Management
5 1 (2.78%) Configuration Management
Programming Languages
1 13 (36.11%) SQL
2 6 (16.67%) Java
3 2 (5.56%) Shell Script
3 2 (5.56%) Perl
3 2 (5.56%) VBA
4 1 (2.78%) PowerShell
Qualifications
1 5 (13.89%) ITIL Foundation Certificate
2 1 (2.78%) Degree
2 1 (2.78%) MCDST
2 1 (2.78%) Microsoft Certification
Quality Assurance & Compliance
1 2 (5.56%) SLA
System Software
1 10 (27.78%) Active Directory
2 1 (2.78%) VMware Infrastructure
2 1 (2.78%) vSphere
Systems Management
1 3 (8.33%) Control-M
2 2 (5.56%) Netcool
2 2 (5.56%) Cisco Prime
2 2 (5.56%) SCCM
Vendors
1 13 (36.11%) Microsoft
2 9 (25.00%) Oracle
3 8 (22.22%) IBM
4 6 (16.67%) Cisco
5 3 (8.33%) TIBCO
5 3 (8.33%) Remedy
6 2 (5.56%) McAfee
6 2 (5.56%) EMC
6 2 (5.56%) Sage
6 2 (5.56%) CheckPoint
6 2 (5.56%) F5
6 2 (5.56%) ION Trading
6 2 (5.56%) Siemens
7 1 (2.78%) VMware
7 1 (2.78%) Citrix
7 1 (2.78%) Apple
7 1 (2.78%) Adobe
7 1 (2.78%) Sophos