The table below looks at the statistics for the Technical Support Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 15 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
15 Sep 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 396 395 384
Rank change year-on-year
-1 -11
Contract jobs requiring a Technical Support Analyst 26 31 34
As % of all contract IT jobs located in London 0.11% 0.12% 0.13%
As % of the Job Titles category 0.12% 0.13% 0.14%
Number of daily rates quoted 15 17 13
Average daily rate
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£275 £295 £200
Average daily rate % change year-on-year
-6.77% +47.50%
90% offered a daily rate of more than £198 £165 £160
10% offered a daily rate of more than £500 £525 £470
UK excluding London average daily rate £225 £250 £203
% change year-on-year
-10.00% +23.45%
Number of hourly rates quoted 5 2 8
Average hourly rate £14.50 £11.50 £19.25
Average hourly rate % change year-on-year
+26.08% -40.25%
90% offered a hourly rate of more than £12.50 £11.50 £15.00
10% offered a hourly rate of more than £16.30 £11.50 £23.25
UK excluding London average hourly rate £16.75 £11.50 £13.50
% change year-on-year
+45.65% -14.81%
Technical Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22581 23385 24658
As % of all contract IT jobs located in London 92.25% 93.01% 93.08%
Number of daily rates quoted 15549 16060 16228
Average daily rate £425 £430 £425
Average daily rate % change year-on-year
-1.16% +1.17%
90% offered a daily rate of more than £273 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £355 £350 £340
% change year-on-year
+1.42% +2.94%
Number of hourly rates quoted 429 442 618
Average hourly rate £17.50 £19.50 £20.00
Average hourly rate % change year-on-year
-10.25% -2.50%
90% offered a hourly rate of more than £12.00 £13.00 £12.50
10% offered a hourly rate of more than £44.50 £45.00 £45.00
UK excluding London average hourly rate £16.50 £16.50 £18.00
% change year-on-year
- -8.33%

Technical Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in London

Technical Support Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst across the London region.

Technical Support Analyst Daily Rate Trend in London

Technical Support Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst across the London region over the 3 months to 15 September 2014.

Technical Support Analyst Daily Rate Histogram in London

Technical Support Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst across the London region.

Technical Support Analyst Hourly Rate Trend in London

Technical Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the London region over the 3 months to 15 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +22 7 £230 -22.03% 6
Canary Wharf - - - -
Croydon - - - -
Enfield - - - -
Hounslow - - - -
Sidcup - - - -
Uxbridge - - - -
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 15 September 2014, IT contractor jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 30 (53.57%) Windows
2 24 (42.86%) MS Exchange
2 24 (42.86%) Microsoft
3 23 (41.07%) MS Office
4 22 (39.29%) Active Directory
5 18 (32.14%) Finance
6 14 (25.00%) ITIL
7 13 (23.21%) SQL
8 12 (21.43%) Citrix
8 12 (21.43%) UNIX
8 12 (21.43%) Windows 7
9 9 (16.07%) Windows XP
9 9 (16.07%) MS Excel
10 8 (14.29%) Blackberry
10 8 (14.29%) VMware
10 8 (14.29%) Banking
10 8 (14.29%) Oracle
10 8 (14.29%) Exchange Server 2010
10 8 (14.29%) Analytical Skills
11 7 (12.50%) Exchange Server 2007
11 7 (12.50%) Windows Server 2008
11 7 (12.50%) WAN
11 7 (12.50%) Microsoft Certification
11 7 (12.50%) Firewall
11 7 (12.50%) Windows Server 2003
12 6 (10.71%) Remedy
12 6 (10.71%) Blackberry Enterprise Server
12 6 (10.71%) Cisco
12 6 (10.71%) VPN
12 6 (10.71%) Java

Technical Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 15 September 2014, IT contractor jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (42.86%) MS Exchange
2 8 (14.29%) Exchange Server 2010
3 7 (12.50%) Exchange Server 2007
4 6 (10.71%) Blackberry Enterprise Server
5 5 (8.93%) IIS
5 5 (8.93%) SharePoint
6 2 (3.57%) WebSphere
6 2 (3.57%) Tomcat
6 2 (3.57%) Oracle Application Server
6 2 (3.57%) SharePoint 2010
6 2 (3.57%) Lync
7 1 (1.79%) Exchange Server 2000
7 1 (1.79%) Exchange Server 2003
7 1 (1.79%) SharePoint Server
Applications
1 23 (41.07%) MS Office
2 9 (16.07%) MS Excel
3 1 (1.79%) Spreadsheet
3 1 (1.79%) Final Cut Pro
Business Applications
1 5 (8.93%) ION MarketView
2 2 (3.57%) Oracle General Ledger
2 2 (3.57%) Oracle Financials
2 2 (3.57%) Oracle 11i
2 2 (3.57%) Oracle EBS
2 2 (3.57%) Oracle Payables
2 2 (3.57%) Oracle Receivables
2 2 (3.57%) Oracle Cash Management
2 2 (3.57%) Oracle Assets
3 1 (1.79%) Oracle CRM
3 1 (1.79%) Endur
3 1 (1.79%) Aligne
3 1 (1.79%) ReMetrica
Cloud Services
1 2 (3.57%) Office 365
2 1 (1.79%) SaaS
Communications & Networking
1 7 (12.50%) WAN
1 7 (12.50%) Firewall
2 6 (10.71%) VPN
3 5 (8.93%) LAN
4 4 (7.14%) TCP/IP
4 4 (7.14%) Internet
5 3 (5.36%) FTP
5 3 (5.36%) HTTP
5 3 (5.36%) Multicast
5 3 (5.36%) IP Telephony
5 3 (5.36%) DNS
5 3 (5.36%) SSL
6 2 (3.57%) SAN
6 2 (3.57%) Intranet
6 2 (3.57%) LDAP
6 2 (3.57%) DHCP
6 2 (3.57%) SSH
6 2 (3.57%) 3G
6 2 (3.57%) X.509
Database & Business Intelligence
1 4 (7.14%) SQL Server
2 2 (3.57%) Informix
2 2 (3.57%) Oracle Reports
2 2 (3.57%) SQL Server 2005
2 2 (3.57%) SQL Server 2008
2 2 (3.57%) Oracle BI Publisher
2 2 (3.57%) MySQL
3 1 (1.79%) Data Warehouse
3 1 (1.79%) PowerCenter
Development Applications
1 2 (3.57%) Oracle Forms
1 2 (3.57%) JIRA
General
1 18 (32.14%) Finance
2 8 (14.29%) Banking
3 6 (10.71%) Investment Banking
4 2 (3.57%) Front Office
5 1 (1.79%) Back Office
5 1 (1.79%) Law
5 1 (1.79%) Financial Institution
Libraries, Frameworks & Software Standards
1 3 (5.36%) CSS
1 3 (5.36%) Rendezvous
2 2 (3.57%) FIXML
2 2 (3.57%) FIX Protocol
2 2 (3.57%) WebSphere MQ
2 2 (3.57%) HTML
2 2 (3.57%) .NET
2 2 (3.57%) XML
3 1 (1.79%) JMS
3 1 (1.79%) J2EE
3 1 (1.79%) JSP
3 1 (1.79%) SOAP
3 1 (1.79%) Web Services
3 1 (1.79%) Software Packaging
3 1 (1.79%) REST
Miscellaneous
1 8 (14.29%) Blackberry
1 8 (14.29%) Analytical Skills
2 5 (8.93%) Fixed Income
3 3 (5.36%) Foreign Exchange (FX)
3 3 (5.36%) Derivative
4 2 (3.57%) SWIFT
4 2 (3.57%) FlexPod
4 2 (3.57%) User Experience
4 2 (3.57%) NHS
4 2 (3.57%) Clustering
4 2 (3.57%) Cryptography
5 1 (1.79%) Management Information System
Operating Systems
1 30 (53.57%) Windows
2 12 (21.43%) UNIX
2 12 (21.43%) Windows 7
3 9 (16.07%) Windows XP
4 7 (12.50%) Windows Server 2003
4 7 (12.50%) Windows Server 2008
5 6 (10.71%) Linux
6 4 (7.14%) Mac OS X
6 4 (7.14%) Mac OS
7 3 (5.36%) Windows 8
8 2 (3.57%) Red Hat Enterprise Linux
8 2 (3.57%) Windows 2000
8 2 (3.57%) Windows Vista
9 1 (1.79%) Android
9 1 (1.79%) Windows 2000 Server
9 1 (1.79%) Apple iOS
9 1 (1.79%) Windows Server 2012
Processes & Methodologies
1 14 (25.00%) ITIL
2 4 (7.14%) Stakeholder Management
2 4 (7.14%) Time Management
3 3 (5.36%) Problem Management
3 3 (5.36%) ITIL V3
3 3 (5.36%) Change Management
3 3 (5.36%) Business Intelligence
4 2 (3.57%) B2B
4 2 (3.57%) Configuration Management
4 2 (3.57%) E-Commerce
4 2 (3.57%) Service Delivery
4 2 (3.57%) Identity Management
4 2 (3.57%) Workflow
4 2 (3.57%) Migration
4 2 (3.57%) Performance Tuning
4 2 (3.57%) Load Balancing
4 2 (3.57%) User Acceptance Testing
4 2 (3.57%) Electronic Trading
4 2 (3.57%) Data Analysis
5 1 (1.79%) Knowledge Management
Programming Languages
1 13 (23.21%) SQL
2 6 (10.71%) Java
2 6 (10.71%) PowerShell
3 3 (5.36%) JavaScript
3 3 (5.36%) PL/SQL
4 2 (3.57%) Perl
4 2 (3.57%) T-SQL
4 2 (3.57%) ActionScript
4 2 (3.57%) VBA
4 2 (3.57%) Python
4 2 (3.57%) Tcl
4 2 (3.57%) ActionScript 2.0
4 2 (3.57%) R
5 1 (1.79%) Shell Script
5 1 (1.79%) C
Qualifications
1 7 (12.50%) Microsoft Certification
2 5 (8.93%) Degree
2 5 (8.93%) ITIL Foundation Certificate
2 5 (8.93%) MCP
2 5 (8.93%) MCSA
3 4 (7.14%) MOS
4 2 (3.57%) MCITP
4 2 (3.57%) MCSE
5 1 (1.79%) CCNA
5 1 (1.79%) Cisco Certification
Quality Assurance & Compliance
1 5 (8.93%) SLA
System Software
1 22 (39.29%) Active Directory
2 6 (10.71%) VMware Infrastructure
3 4 (7.14%) XenApp
3 4 (7.14%) VMware ESX
4 2 (3.57%) XenDesktop
4 2 (3.57%) vSphere
5 1 (1.79%) VMware Server
Systems Management
1 3 (5.36%) Control-M
1 3 (5.36%) SCCM
2 2 (3.57%) CA SiteMinder
Vendors
1 24 (42.86%) Microsoft
2 12 (21.43%) Citrix
3 8 (14.29%) Oracle
3 8 (14.29%) VMware
4 6 (10.71%) Cisco
4 6 (10.71%) Remedy
5 5 (8.93%) ION Trading
5 5 (8.93%) Apple
6 4 (7.14%) Sophos
7 3 (5.36%) F5
7 3 (5.36%) TIBCO
7 3 (5.36%) Reuters
7 3 (5.36%) Bloomberg
8 2 (3.57%) Sage
8 2 (3.57%) Axway
8 2 (3.57%) Tumbleweed
8 2 (3.57%) Avaya
8 2 (3.57%) Siemens
8 2 (3.57%) Radianz
9 1 (1.79%) Informatica