The first table below looks at the demand for the Technical Support Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 393 386 364
Rank change year-on-year
-7 -22
Contract jobs requiring a Technical Support Analyst 24 27 44
As % of all contract IT jobs located in London 0.10% 0.11% 0.17%
As % of the Job Titles category 0.11% 0.12% 0.18%
Number of daily rates quoted 14 11 20
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£248 £225 £250
Average daily rate % change year-on-year
+10.00% -10.00%
90% offered a daily rate of more than £147 £165 £160
10% offered a daily rate of more than £500 £375 £453
UK excluding London average daily rate £225 £238 £183
% change year-on-year
-5.26% +30.13%
Number of hourly rates quoted 7 4 8
Average hourly rate £19.00 £16.50 £20.50
Average hourly rate % change year-on-year
+15.15% -19.51%
90% offered a hourly rate of more than £12.50 £16.50 £15.00
10% offered a hourly rate of more than £20.00 £21.05 £36.10
UK excluding London average hourly rate £18.02 £10.00 £14.84
% change year-on-year
+80.17% -32.59%
Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21792 22443 24513
As % of all contract IT jobs located in London 92.74% 92.46% 92.87%
Number of daily rates quoted 14941 15287 15897
Average daily rate £425 £450 £425
Average daily rate % change year-on-year
-5.55% +5.88%
90% offered a daily rate of more than £263 £275 £270
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 398 464 660
Average hourly rate £17.50 £20.00 £20.00
Average hourly rate % change year-on-year
-12.50% -
90% offered a hourly rate of more than £11.50 £13.50 £13.00
10% offered a hourly rate of more than £42.50 £42.50 £42.00
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
Technical Support Analyst
England

Technical Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in London

Technical Support Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst across the London region.

Technical Support Analyst Daily Rate Trend in London

Technical Support Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst across the London region over the 3 months to 29 July 2014.

Technical Support Analyst Daily Rate Histogram in London

Technical Support Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst across the London region.

Technical Support Analyst Hourly Rate Trend in London

Technical Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the London region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +24 7 £253 -18.54% 7
Croydon +5 1 - - 1
Sidcup - 1 - -
Mitcham - - - -
Canary Wharf - - - -
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 29 July 2014, IT contractor jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 27 (52.94%) Windows
2 24 (47.06%) Microsoft
3 22 (43.14%) MS Office
4 18 (35.29%) SQL
4 18 (35.29%) Active Directory
4 18 (35.29%) MS Exchange
5 17 (33.33%) Finance
6 13 (25.49%) Citrix
6 13 (25.49%) ITIL
6 13 (25.49%) Windows 7
7 10 (19.61%) Microsoft Certification
8 9 (17.65%) MS Excel
8 9 (17.65%) UNIX
8 9 (17.65%) VMware
9 8 (15.69%) Blackberry
9 8 (15.69%) Oracle
9 8 (15.69%) VPN
10 7 (13.73%) Cisco
10 7 (13.73%) Exchange Server 2010
11 6 (11.76%) Exchange Server 2007
11 6 (11.76%) VMware Infrastructure
11 6 (11.76%) Windows Server 2008
11 6 (11.76%) Degree
11 6 (11.76%) LAN
11 6 (11.76%) WAN
11 6 (11.76%) MCSA
11 6 (11.76%) Windows XP
11 6 (11.76%) Java
11 6 (11.76%) MCP
11 6 (11.76%) Blackberry Enterprise Server

Technical Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 29 July 2014, IT contractor jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (35.29%) MS Exchange
2 7 (13.73%) Exchange Server 2010
3 6 (11.76%) Exchange Server 2007
3 6 (11.76%) Blackberry Enterprise Server
4 4 (7.84%) IIS
4 4 (7.84%) SharePoint
5 2 (3.92%) Tomcat
5 2 (3.92%) Oracle Application Server
5 2 (3.92%) SharePoint 2010
5 2 (3.92%) Lync
5 2 (3.92%) BizTalk Server
5 2 (3.92%) WebSphere
6 1 (1.96%) Exchange Server 2000
6 1 (1.96%) Exchange Server 2003
6 1 (1.96%) MTS
Applications
1 22 (43.14%) MS Office
2 9 (17.65%) MS Excel
3 1 (1.96%) Spreadsheet
Business Applications
1 5 (9.80%) ION MarketView
2 3 (5.88%) Aligne
2 3 (5.88%) Endur
3 2 (3.92%) Oracle EBS
3 2 (3.92%) Oracle Financials
3 2 (3.92%) Oracle 11i
3 2 (3.92%) ZaiNet
3 2 (3.92%) Oracle General Ledger
3 2 (3.92%) Oracle Payables
3 2 (3.92%) Oracle Receivables
3 2 (3.92%) Oracle Cash Management
3 2 (3.92%) Oracle Assets
4 1 (1.96%) ReMetrica
4 1 (1.96%) Oracle CRM
Cloud Services
1 2 (3.92%) Office 365
2 1 (1.96%) SaaS
Communications & Networking
1 8 (15.69%) VPN
2 6 (11.76%) LAN
2 6 (11.76%) WAN
3 5 (9.80%) FTP
4 4 (7.84%) Internet
4 4 (7.84%) Firewall
5 3 (5.88%) IP Telephony
5 3 (5.88%) HTTP
5 3 (5.88%) DNS
5 3 (5.88%) SSL
5 3 (5.88%) SAN
6 2 (3.92%) Intranet
6 2 (3.92%) DHCP
6 2 (3.92%) SSH
6 2 (3.92%) 3G
6 2 (3.92%) X.509
6 2 (3.92%) LDAP
7 1 (1.96%) TCP/IP
Database & Business Intelligence
1 3 (5.88%) SQL Server
1 3 (5.88%) SQL Server Reporting Services
1 3 (5.88%) SQL Server 2005
1 3 (5.88%) SQL Server Integration Services
2 2 (3.92%) Oracle Database 11g
2 2 (3.92%) SQL Server 2008
2 2 (3.92%) Oracle Database
2 2 (3.92%) Oracle BI Publisher
2 2 (3.92%) Oracle Reports
2 2 (3.92%) Oracle Database 10g
2 2 (3.92%) MySQL
3 1 (1.96%) PowerCenter
3 1 (1.96%) Data Warehouse
Development Applications
1 2 (3.92%) Visual Studio
1 2 (3.92%) Oracle Forms
General
1 17 (33.33%) Finance
2 4 (7.84%) Banking
2 4 (7.84%) Investment Banking
3 2 (3.92%) Front Office
4 1 (1.96%) Back Office
4 1 (1.96%) Financial Institution
4 1 (1.96%) German Language
4 1 (1.96%) Italian Language
Libraries, Frameworks & Software Standards
1 4 (7.84%) .NET
1 4 (7.84%) XML
2 3 (5.88%) CSS
3 2 (3.92%) FIXML
3 2 (3.92%) HTML
4 1 (1.96%) REST
4 1 (1.96%) JSP
4 1 (1.96%) SOAP
4 1 (1.96%) Web Services
4 1 (1.96%) JMS
4 1 (1.96%) J2EE
Miscellaneous
1 8 (15.69%) Blackberry
2 5 (9.80%) Fixed Income
3 3 (5.88%) FlexPod
4 2 (3.92%) NHS
4 2 (3.92%) Clustering
4 2 (3.92%) Cryptography
4 2 (3.92%) Derivative
4 2 (3.92%) SWIFT
5 1 (1.96%) Management Information System
Operating Systems
1 27 (52.94%) Windows
2 13 (25.49%) Windows 7
3 9 (17.65%) UNIX
4 6 (11.76%) Windows XP
4 6 (11.76%) Windows Server 2003
4 6 (11.76%) Windows Server 2008
5 5 (9.80%) Windows 2000
6 4 (7.84%) Mac OS X
7 3 (5.88%) Windows Vista
7 3 (5.88%) Mac OS
7 3 (5.88%) Windows 8
8 2 (3.92%) Red Hat Enterprise Linux
9 1 (1.96%) Windows 2000 Server
9 1 (1.96%) Apple iOS
9 1 (1.96%) Android
9 1 (1.96%) Linux
Processes & Methodologies
1 13 (25.49%) ITIL
2 5 (9.80%) Time Management
3 4 (7.84%) Migration
4 3 (5.88%) Stakeholder Management
4 3 (5.88%) Change Management
4 3 (5.88%) Business Intelligence
4 3 (5.88%) ETRM
4 3 (5.88%) ITIL V3
4 3 (5.88%) Business Continuity
5 2 (3.92%) Service Delivery
5 2 (3.92%) Performance Tuning
5 2 (3.92%) Root Cause Analysis
5 2 (3.92%) Load Balancing
5 2 (3.92%) Problem Management
5 2 (3.92%) User Acceptance Testing
5 2 (3.92%) Electronic Trading
5 2 (3.92%) B2B
5 2 (3.92%) Identity Management
5 2 (3.92%) Workflow
5 2 (3.92%) Data Analysis
Programming Languages
1 18 (35.29%) SQL
2 6 (11.76%) Java
3 5 (9.80%) PowerShell
3 5 (9.80%) PL/SQL
4 4 (7.84%) ActionScript 2.0
4 4 (7.84%) ActionScript
5 3 (5.88%) JavaScript
6 2 (3.92%) Perl
6 2 (3.92%) C#
6 2 (3.92%) Python
6 2 (3.92%) Tcl
6 2 (3.92%) R
6 2 (3.92%) T-SQL
6 2 (3.92%) VB
7 1 (1.96%) Shell Script
7 1 (1.96%) C
Qualifications
1 10 (19.61%) Microsoft Certification
2 6 (11.76%) MCP
2 6 (11.76%) MCSA
2 6 (11.76%) Degree
3 5 (9.80%) MCSE
4 4 (7.84%) MOS
5 3 (5.88%) ITIL Certification
6 2 (3.92%) MCITP
7 1 (1.96%) CCNA
7 1 (1.96%) Cisco Certification
Quality Assurance & Compliance
1 5 (9.80%) SLA
System Software
1 18 (35.29%) Active Directory
2 6 (11.76%) VMware Infrastructure
3 5 (9.80%) VMware ESX
4 4 (7.84%) XenApp
5 2 (3.92%) XenDesktop
6 1 (1.96%) vSphere
6 1 (1.96%) VMware Server
Systems Management
1 3 (5.88%) SCCM
2 2 (3.92%) CA SiteMinder
Vendors
1 24 (47.06%) Microsoft
2 13 (25.49%) Citrix
3 9 (17.65%) VMware
4 8 (15.69%) Oracle
5 7 (13.73%) Cisco
6 5 (9.80%) ION Trading
6 5 (9.80%) Apple
7 4 (7.84%) Sophos
8 3 (5.88%) F5
8 3 (5.88%) Reuters
8 3 (5.88%) Bloomberg
8 3 (5.88%) Remedy
8 3 (5.88%) Civica
9 2 (3.92%) Axway
9 2 (3.92%) Tumbleweed
9 2 (3.92%) Sage
9 2 (3.92%) Avaya
9 2 (3.92%) Siemens
9 2 (3.92%) Radianz
10 1 (1.96%) Informatica