The statistics below represent IT contracts advertised across the London region that had Technical Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 23 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
Technical Support Analyst
Rank 417 409 396
Rank change year-on-year
-8 -13
Contract jobs requiring a Technical Support Analyst 14 17 25
As % of all contract IT jobs located in London 0.063% 0.072% 0.11%
As % of the Job Titles category 0.066% 0.076% 0.11%
Number of daily rates quoted 9 15 14
Median daily rate £200 £220 £240
Median daily rate % change year-on-year
-9.09% -8.33%
90% offered a daily rate of more than £130 £145 £147
10% offered a daily rate of more than £455 £465 £451
UK excluding London median daily rate £249 £175 £225
% change year-on-year
+42.14% -22.22%
Number of hourly rates quoted 1 1 8
Median hourly rate £17.50 £135.00 £19.00
Median hourly rate % change year-on-year
-87.03% +610.52%
UK excluding London median hourly rate £15.00 £20.00 £18.48
% change year-on-year
-25.00% +8.21%
Technical Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21061 22369 21797
As % of all contract IT jobs located in London 95.05% 94.77% 95.14%
Number of daily rates quoted 15089 15700 14988
Median daily rate £455 £443 £425
Median daily rate % change year-on-year
+2.82% +4.11%
90% offered a daily rate of more than £300 £275 £265
10% offered a daily rate of more than £625 £613 £600
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 222 376 408
Median hourly rate £17.50 £18.00 £17.50
Median hourly rate % change year-on-year
-2.77% +2.85%
90% offered a hourly rate of more than £11.00 £11.78 £11.00
10% offered a hourly rate of more than £50.00 £52.17 £41.45
UK excluding London median hourly rate £16.50 £16.16 £16.20
% change year-on-year
+2.10% -0.24%

Technical Support Analyst
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured Technical Support Analyst in the job title.

Technical Support Analyst Jobs Demand Trend in London

Technical Support Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst across the London region.

Technical Support Analyst Daily Rate Trend in London

Technical Support Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst across the London region over the 3 months to 23 July 2016.

Technical Support Analyst Daily Rate Histogram in London

Technical Support Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst across the London region.

Technical Support Analyst Hourly Rate Trend in London

Technical Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 23 July 2016, Technical Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Technical Support Analyst in the job title.

1 25 (73.53%) Windows
2 22 (64.71%) Active Directory
3 18 (52.94%) ITIL
4 14 (41.18%) Microsoft
5 13 (38.24%) Windows 7
6 12 (35.29%) MS Excel
7 11 (32.35%) MS Office
8 10 (29.41%) Finance
9 7 (20.59%) VMware
9 7 (20.59%) TCP/IP
10 6 (17.65%) Cisco
10 6 (17.65%) Blackberry Enterprise Server
10 6 (17.65%) Windows Server
10 6 (17.65%) Windows 8
10 6 (17.65%) Office 365
11 5 (14.71%) ITIL V3
11 5 (14.71%) ITIL V2
11 5 (14.71%) ITIL Certification
11 5 (14.71%) Blackberry
11 5 (14.71%) Intranet
11 5 (14.71%) Internet
11 5 (14.71%) Linux
11 5 (14.71%) SQL
11 5 (14.71%) Law
11 5 (14.71%) Wireless
11 5 (14.71%) Information Security
11 5 (14.71%) VMware Infrastructure
11 5 (14.71%) Degree
11 5 (14.71%) Problem Management
12 4 (11.76%) SCCM

Technical Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (17.65%) Blackberry Enterprise Server
2 4 (11.76%) MS Exchange
3 3 (8.82%) Exchange Server 2010
4 2 (5.88%) IIS
5 1 (2.94%) Apache
5 1 (2.94%) Exchange Server 2013
5 1 (2.94%) Oracle Workflow
5 1 (2.94%) SharePoint
5 1 (2.94%) WebSphere
Applications
1 12 (35.29%) MS Excel
2 11 (32.35%) MS Office
Business Applications
1 1 (2.94%) Eagle PACE
1 1 (2.94%) Hi Portfolio
1 1 (2.94%) LatentZero
1 1 (2.94%) Markit EDM
1 1 (2.94%) Oracle Applications
1 1 (2.94%) Oracle EBS
1 1 (2.94%) Oracle EBS R12
1 1 (2.94%) Oracle Procure-to-Pay
1 1 (2.94%) thinkFolio
Cloud Services
1 6 (17.65%) Office 365
2 1 (2.94%) Veeva
Communications & Networking
1 7 (20.59%) TCP/IP
2 5 (14.71%) Internet
2 5 (14.71%) Intranet
2 5 (14.71%) Wireless
3 4 (11.76%) LDAP
4 3 (8.82%) LAN
4 3 (8.82%) WAN
5 2 (5.88%) VoIP
6 1 (2.94%) 802.11
6 1 (2.94%) Cisco IPT
6 1 (2.94%) DHCP
6 1 (2.94%) DNS
6 1 (2.94%) Firewall
6 1 (2.94%) IP Telephony
6 1 (2.94%) IPsec
6 1 (2.94%) MPLS
6 1 (2.94%) SAN
6 1 (2.94%) SMTP
6 1 (2.94%) SSL
6 1 (2.94%) WLAN
Database & Business Intelligence
1 2 (5.88%) SQL Server
2 1 (2.94%) Oracle BI Publisher
2 1 (2.94%) Oracle Reports
2 1 (2.94%) QlikView
2 1 (2.94%) SQL Server 2008
2 1 (2.94%) SQL Server 2012
2 1 (2.94%) SQL Server 2014
2 1 (2.94%) SQL Server Integration Services
2 1 (2.94%) SQL Server Reporting Services
2 1 (2.94%) SQLPlus
Development Applications
1 1 (2.94%) JDeveloper
1 1 (2.94%) Oracle Forms
General
1 10 (29.41%) Finance
2 5 (14.71%) Law
3 3 (8.82%) Legal
4 2 (5.88%) Back Office
4 2 (5.88%) Banking
5 1 (2.94%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (2.94%) .NET
1 1 (2.94%) 802.1X
1 1 (2.94%) OAuth
1 1 (2.94%) OpenID
1 1 (2.94%) SAML
1 1 (2.94%) WebSphere MQ
1 1 (2.94%) XML
Miscellaneous
1 5 (14.71%) Blackberry
2 2 (5.88%) Analytical Skills
2 2 (5.88%) CMDB
2 2 (5.88%) Data Centre
3 1 (2.94%) Clustering
3 1 (2.94%) Fat Client
3 1 (2.94%) iSeries
3 1 (2.94%) Management Information System
3 1 (2.94%) Mathematics
3 1 (2.94%) Thin Client
Operating Systems
1 25 (73.53%) Windows
2 13 (38.24%) Windows 7
3 6 (17.65%) Windows 8
3 6 (17.65%) Windows Server
4 5 (14.71%) Linux
5 4 (11.76%) Mac OS X
5 4 (11.76%) Windows 10
5 4 (11.76%) Windows Server 2008
5 4 (11.76%) Windows Server 2012
6 3 (8.82%) Red Hat Enterprise Linux
6 3 (8.82%) Windows Vista
6 3 (8.82%) Windows XP
7 1 (2.94%) Android
7 1 (2.94%) Unix
7 1 (2.94%) Windows Server 2003
Processes & Methodologies
1 18 (52.94%) ITIL
2 5 (14.71%) Information Security
2 5 (14.71%) ITIL V2
2 5 (14.71%) ITIL V3
2 5 (14.71%) Problem Management
3 4 (11.76%) Root Cause Analysis
3 4 (11.76%) Service Management
4 2 (5.88%) Application Virtualisation
4 2 (5.88%) Change Management
4 2 (5.88%) Incident Management
4 2 (5.88%) Workflow
5 1 (2.94%) Asset Management
5 1 (2.94%) Business Analysis
5 1 (2.94%) Capacity Management
5 1 (2.94%) Desktop Virtualisation
5 1 (2.94%) Fund Management
5 1 (2.94%) Investment Management
5 1 (2.94%) Procure-to-Pay
5 1 (2.94%) Time Management
5 1 (2.94%) User Acceptance Testing
Programming Languages
1 5 (14.71%) SQL
2 2 (5.88%) PowerShell
3 1 (2.94%) C#
3 1 (2.94%) Perl
3 1 (2.94%) PL/SQL
3 1 (2.94%) Python
3 1 (2.94%) RPG IV
3 1 (2.94%) T-SQL
Qualifications
1 5 (14.71%) Degree
1 5 (14.71%) ITIL Certification
2 2 (5.88%) Microsoft Certification
3 1 (2.94%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (11.76%) SLA
2 1 (2.94%) QA
System Software
1 22 (64.71%) Active Directory
2 5 (14.71%) VMware Infrastructure
3 4 (11.76%) Virtual Desktop
3 4 (11.76%) vSphere
4 2 (5.88%) Hyper-V
4 2 (5.88%) Microsoft App-V
5 1 (2.94%) XenApp
5 1 (2.94%) XenDesktop
5 1 (2.94%) XenServer
Systems Management
1 4 (11.76%) SCCM
2 2 (5.88%) SCOM
3 1 (2.94%) Microsoft Clustering
3 1 (2.94%) Microsoft Data Protection Manager
3 1 (2.94%) WSUS
Vendors
1 14 (41.18%) Microsoft
2 7 (20.59%) VMware
3 6 (17.65%) Cisco
4 4 (11.76%) LANDesk
5 3 (8.82%) HP
5 3 (8.82%) Red Hat
6 2 (5.88%) iManage
7 1 (2.94%) Altiris
7 1 (2.94%) Apple
7 1 (2.94%) Citrix
7 1 (2.94%) Fidessa
7 1 (2.94%) IBM
7 1 (2.94%) Informatica
7 1 (2.94%) Oracle
7 1 (2.94%) Salesforce.com