The first table below looks at the demand for the Technical Support Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 386 373 373
Rank change year-on-year
-13 0
Contract jobs requiring a Technical Support Analyst 26 16 50
As % of all contract IT jobs located in London 0.11% 0.074% 0.18%
As % of the Job Titles category 0.12% 0.080% 0.19%
Number of daily rates quoted 12 5 25
Average daily rate £358 £275 £325
Average daily rate % change year-on-year
+30.00% -15.38%
90% offered a daily rate of more than £313 £229 £154
10% offered a daily rate of more than £580 £310 £495
UK excluding London average daily rate £278 £231 £185
% change year-on-year
+20.00% +25.00%
Number of hourly rates quoted 4 3 7
Average hourly rate £17.25 £20.00 £20.00
Average hourly rate % change year-on-year
-13.75% -
90% offered a hourly rate of more than £13.85 £17.20 £13.00
10% offered a hourly rate of more than £21.35 £35.62 £20.80
UK excluding London average hourly rate £22.50 £14.50 £14.50
% change year-on-year
+55.17% -
Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22398 20052 25960
As % of all contract IT jobs located in London 92.58% 92.82% 92.64%
Number of daily rates quoted 15523 13588 16690
Average daily rate £425 £450 £448
Average daily rate % change year-on-year
-5.55% +0.55%
90% offered a daily rate of more than £263 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 404 410 583
Average hourly rate £17.50 £19.00 £19.50
Average hourly rate % change year-on-year
-7.89% -2.56%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £39.31 £45.00 £40.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%
Technical Support Analyst
England

Technical Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in London

Technical Support Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst across the London region.

Technical Support Analyst Daily Rate Trend in London

Technical Support Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst across the London region over the 3 months to 18 April 2014.

Technical Support Analyst Daily Rate Histogram in London

Technical Support Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst across the London region.

Technical Support Analyst Hourly Rate Trend in London

Technical Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the London region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Kingston Upon Thames - 3 £313 -
Canary Wharf - 2 - -
City of London -15 1 £105 -61.81% 2
Harrow - - - - 1
Twickenham - - - -
Uxbridge - - - -
Wimbledon - - - -
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 18 April 2014, IT contractor jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 18 (43.90%) Windows
2 16 (39.02%) MS Office
2 16 (39.02%) Microsoft
2 16 (39.02%) Finance
3 11 (26.83%) SQL
4 10 (24.39%) Oracle
4 10 (24.39%) Active Directory
4 10 (24.39%) MS Excel
5 9 (21.95%) ITIL
5 9 (21.95%) Windows 7
6 8 (19.51%) VMware
7 7 (17.07%) Banking
7 7 (17.07%) UNIX
8 6 (14.63%) SQL Server
8 6 (14.63%) Windows XP
8 6 (14.63%) Legal
9 5 (12.20%) VMware ESX
9 5 (12.20%) Degree
9 5 (12.20%) MS Exchange
9 5 (12.20%) LAN
9 5 (12.20%) Citrix
9 5 (12.20%) Microsoft Certification
9 5 (12.20%) Java
9 5 (12.20%) Windows 2000
9 5 (12.20%) MCSE
10 4 (9.76%) .NET
10 4 (9.76%) Cisco
10 4 (9.76%) Windows Server 2003
10 4 (9.76%) Marketing
10 4 (9.76%) Front Office

Technical Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 18 April 2014, IT contractor jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (12.20%) MS Exchange
2 3 (7.32%) Exchange Server 2007
2 3 (7.32%) SharePoint
3 2 (4.88%) IIS
3 2 (4.88%) MQSeries
3 2 (4.88%) BizTalk Server
3 2 (4.88%) Lync
4 1 (2.44%) Oracle Application Server
4 1 (2.44%) MTS
Applications
1 16 (39.02%) MS Office
2 10 (24.39%) MS Excel
3 1 (2.44%) MS PowerPoint
Business Applications
1 3 (7.32%) Oracle General Ledger
1 3 (7.32%) Aligne
1 3 (7.32%) Oracle Payables
1 3 (7.32%) Oracle Cash Management
1 3 (7.32%) Oracle Assets
1 3 (7.32%) Oracle EBS
1 3 (7.32%) Endur
2 2 (4.88%) ZaiNet
2 2 (4.88%) Oracle Internet Expenses
2 2 (4.88%) Oracle Procure-to-Pay
2 2 (4.88%) ION MarketView
2 2 (4.88%) Oracle iProcurement
2 2 (4.88%) Oracle EBS R12
3 1 (2.44%) Oracle Receivables
3 1 (2.44%) Oracle 11i
3 1 (2.44%) Oracle Financials
Cloud Services
1 2 (4.88%) Office 365
2 1 (2.44%) Amazon AWS
2 1 (2.44%) SaaS
Communications & Networking
1 5 (12.20%) LAN
2 3 (7.32%) SAN
2 3 (7.32%) WAN
2 3 (7.32%) FTP
3 2 (4.88%) LDAP
3 2 (4.88%) VPN
3 2 (4.88%) Internet
4 1 (2.44%) SSL
4 1 (2.44%) DNS
4 1 (2.44%) HTTP
Database & Business Intelligence
1 6 (14.63%) SQL Server
2 3 (7.32%) SQL Server 2005
2 3 (7.32%) SQL Server Integration Services
2 3 (7.32%) SQL Server Reporting Services
2 3 (7.32%) MS Access
3 2 (4.88%) Crystal Reports
3 2 (4.88%) RDBMS
3 2 (4.88%) Oracle Database 10g
3 2 (4.88%) SQLPlus
3 2 (4.88%) InterSystems Cache
3 2 (4.88%) Relational Database
3 2 (4.88%) Oracle Database
3 2 (4.88%) SQL Server 2008
3 2 (4.88%) Oracle Database 11g
4 1 (2.44%) Oracle BI Publisher
4 1 (2.44%) MySQL
4 1 (2.44%) Oracle Reports
Development Applications
1 2 (4.88%) Visual Studio
2 1 (2.44%) Oracle Forms
General
1 16 (39.02%) Finance
2 7 (17.07%) Banking
3 6 (14.63%) Legal
4 4 (9.76%) Marketing
4 4 (9.76%) Front Office
5 3 (7.32%) Law
6 2 (4.88%) International Banking
6 2 (4.88%) Financial Institution
6 2 (4.88%) Back Office
7 1 (2.44%) German Language
7 1 (2.44%) Italian Language
Libraries, Frameworks & Software Standards
1 4 (9.76%) .NET
2 3 (7.32%) JMS
2 3 (7.32%) XML
3 2 (4.88%) HTML
3 2 (4.88%) J2EE
3 2 (4.88%) Middleware
4 1 (2.44%) REST
4 1 (2.44%) CSS
4 1 (2.44%) JSP
4 1 (2.44%) SOAP
4 1 (2.44%) Web Services
Miscellaneous
1 3 (7.32%) FlexPod
2 2 (4.88%) Derivative
2 2 (4.88%) Fixed Income
2 2 (4.88%) Hedge funds
2 2 (4.88%) Visualisation
3 1 (2.44%) Management Information System
3 1 (2.44%) Blackberry
Operating Systems
1 18 (43.90%) Windows
2 9 (21.95%) Windows 7
3 7 (17.07%) UNIX
4 6 (14.63%) Windows XP
5 5 (12.20%) Windows 2000
6 4 (9.76%) Windows Server 2003
7 2 (4.88%) Windows Vista
7 2 (4.88%) Windows 8
7 2 (4.88%) Windows Server 2008
8 1 (2.44%) Mac OS
Processes & Methodologies
1 9 (21.95%) ITIL
2 3 (7.32%) Time Management
2 3 (7.32%) ETRM
3 2 (4.88%) E-Commerce
3 2 (4.88%) Document Management
3 2 (4.88%) Wealth Management
3 2 (4.88%) Project Management
3 2 (4.88%) Risk Management
3 2 (4.88%) Workflow
3 2 (4.88%) Contact Management
3 2 (4.88%) Service Delivery
3 2 (4.88%) Change Management
3 2 (4.88%) Business Continuity
3 2 (4.88%) Migration
3 2 (4.88%) Procure-to-pay
3 2 (4.88%) Performance Tuning
3 2 (4.88%) Root Cause Analysis
3 2 (4.88%) Database Tuning
3 2 (4.88%) Market Research
3 2 (4.88%) User Acceptance Testing
Programming Languages
1 11 (26.83%) SQL
2 5 (12.20%) Java
3 3 (7.32%) PL/SQL
3 3 (7.32%) VBA
3 3 (7.32%) C
4 2 (4.88%) C#
4 2 (4.88%) VB
4 2 (4.88%) ActionScript
4 2 (4.88%) Tcl
4 2 (4.88%) ActionScript 2.0
5 1 (2.44%) PowerShell
5 1 (2.44%) R
5 1 (2.44%) VBScript
5 1 (2.44%) JavaScript
Qualifications
1 5 (12.20%) Degree
1 5 (12.20%) Microsoft Certification
1 5 (12.20%) MCSE
2 3 (7.32%) ITIL Certification
2 3 (7.32%) MCP
3 2 (4.88%) MCSA
3 2 (4.88%) Postgraduate
4 1 (2.44%) MCITP
4 1 (2.44%) A+ Certification
System Software
1 10 (24.39%) Active Directory
2 5 (12.20%) VMware ESX
3 4 (9.76%) VMware Infrastructure
4 1 (2.44%) VMware Server
4 1 (2.44%) Terminal Services
Systems Management
1 1 (2.44%) Symantec Endpoint Protection
Vendors
1 16 (39.02%) Microsoft
2 10 (24.39%) Oracle
3 8 (19.51%) VMware
4 5 (12.20%) Citrix
5 4 (9.76%) Cisco
6 3 (7.32%) Civica
7 2 (4.88%) JBoss
7 2 (4.88%) ION Trading
8 1 (2.44%) Symantec
8 1 (2.44%) SunGard
8 1 (2.44%) HP