The table below looks at the statistics for the Technical Support Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 387 386 389
Rank change year-on-year
-1 +3
Contract jobs requiring a Technical Support Analyst 27 37 32
As % of all contract IT jobs located in London 0.11% 0.15% 0.12%
As % of the Job Titles category 0.12% 0.16% 0.13%
Number of daily rates quoted 14 19 15
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£300 £325 £315
Average daily rate % change year-on-year
-7.69% +3.17%
90% offered a daily rate of more than £211 £164 £161
10% offered a daily rate of more than £494 £525 £490
UK excluding London average daily rate £196 £250 £215
% change year-on-year
-21.50% +16.27%
Number of hourly rates quoted 6 3 7
Average hourly rate £16.00 £11.50 £16.50
Average hourly rate % change year-on-year
+39.13% -30.30%
90% offered a hourly rate of more than £13.50 £11.50 £15.00
10% offered a hourly rate of more than £20.50 £11.50 £23.20
UK excluding London average hourly rate £17.00 £13.00 £13.50
% change year-on-year
+30.76% -3.70%
Technical Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22357 23435 23860
As % of all contract IT jobs located in London 92.26% 92.91% 93.01%
Number of daily rates quoted 15602 16136 15765
Average daily rate £425 £433 £435
Average daily rate % change year-on-year
-1.73% -0.57%
90% offered a daily rate of more than £270 £270 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 425 417 578
Average hourly rate £17.50 £19.00 £19.40
Average hourly rate % change year-on-year
-7.89% -2.06%
90% offered a hourly rate of more than £11.50 £13.00 £12.00
10% offered a hourly rate of more than £42.50 £45.00 £45.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Technical Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in London

Technical Support Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst across the London region.

Technical Support Analyst Daily Rate Trend in London

Technical Support Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst across the London region over the 3 months to 1 October 2014.

Technical Support Analyst Daily Rate Histogram in London

Technical Support Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst across the London region.

Technical Support Analyst Hourly Rate Trend in London

Technical Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the London region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +22 9 £230 -22.03% 3
Southwark - - - -
Croydon - - - -
Enfield - - - -
Hounslow - - - -
Sidcup - - - -
Uxbridge - - - -
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 1 October 2014, IT contractor jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 31 (56.36%) Windows
2 24 (43.64%) MS Office
2 24 (43.64%) MS Exchange
2 24 (43.64%) Microsoft
3 22 (40.00%) Active Directory
4 16 (29.09%) SQL
4 16 (29.09%) Finance
5 14 (25.45%) ITIL
5 14 (25.45%) Windows 7
6 12 (21.82%) UNIX
7 11 (20.00%) Citrix
8 10 (18.18%) Banking
9 9 (16.36%) Blackberry
9 9 (16.36%) Windows XP
9 9 (16.36%) Exchange Server 2010
10 8 (14.55%) Windows Server 2008
10 8 (14.55%) Investment Banking
10 8 (14.55%) MS Excel
10 8 (14.55%) Oracle
11 7 (12.73%) VPN
11 7 (12.73%) Microsoft Certification
11 7 (12.73%) Windows Server 2003
11 7 (12.73%) VMware
11 7 (12.73%) Firewall
11 7 (12.73%) Exchange Server 2007
12 6 (10.91%) VMware Infrastructure
12 6 (10.91%) PowerShell
12 6 (10.91%) Analytical Skills
12 6 (10.91%) Blackberry Enterprise Server
12 6 (10.91%) Remedy

Technical Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 1 October 2014, IT contractor jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (43.64%) MS Exchange
2 9 (16.36%) Exchange Server 2010
3 7 (12.73%) Exchange Server 2007
4 6 (10.91%) Blackberry Enterprise Server
4 6 (10.91%) SharePoint
5 5 (9.09%) IIS
6 3 (5.45%) SharePoint 2010
6 3 (5.45%) WebSphere
7 2 (3.64%) Oracle Application Server
7 2 (3.64%) Lync
7 2 (3.64%) Tomcat
8 1 (1.82%) Exchange Server 2000
8 1 (1.82%) Exchange Server 2003
8 1 (1.82%) SharePoint Server
Applications
1 24 (43.64%) MS Office
2 8 (14.55%) MS Excel
3 1 (1.82%) Final Cut Pro
3 1 (1.82%) Spreadsheet
Business Applications
1 4 (7.27%) ION MarketView
2 2 (3.64%) Oracle Payables
2 2 (3.64%) Oracle Receivables
2 2 (3.64%) Oracle Cash Management
2 2 (3.64%) Oracle Assets
2 2 (3.64%) Oracle General Ledger
2 2 (3.64%) Oracle EBS
2 2 (3.64%) Oracle Financials
2 2 (3.64%) Oracle 11i
3 1 (1.82%) Oracle CRM
3 1 (1.82%) ReMetrica
Cloud Services
1 2 (3.64%) Office 365
2 1 (1.82%) SaaS
Communications & Networking
1 7 (12.73%) VPN
1 7 (12.73%) Firewall
2 6 (10.91%) WAN
3 4 (7.27%) IP Telephony
3 4 (7.27%) Internet
3 4 (7.27%) TCP/IP
3 4 (7.27%) LAN
4 3 (5.45%) FTP
4 3 (5.45%) HTTP
4 3 (5.45%) DNS
4 3 (5.45%) SSL
4 3 (5.45%) Intranet
4 3 (5.45%) 3G
4 3 (5.45%) Multicast
5 2 (3.64%) SSH
5 2 (3.64%) X.509
5 2 (3.64%) DHCP
5 2 (3.64%) LDAP
6 1 (1.82%) SAN
Database & Business Intelligence
1 4 (7.27%) SQL Server
2 2 (3.64%) Oracle BI Publisher
2 2 (3.64%) SQL Server 2005
2 2 (3.64%) SQL Server 2008
2 2 (3.64%) Informix
2 2 (3.64%) Oracle Reports
2 2 (3.64%) MySQL
3 1 (1.82%) Data Warehouse
3 1 (1.82%) PowerCenter
Development Applications
1 2 (3.64%) JIRA
1 2 (3.64%) Oracle Forms
General
1 16 (29.09%) Finance
2 10 (18.18%) Banking
3 8 (14.55%) Investment Banking
4 1 (1.82%) Financial Institution
4 1 (1.82%) Front Office
4 1 (1.82%) Back Office
4 1 (1.82%) Law
Libraries, Frameworks & Software Standards
1 3 (5.45%) CSS
1 3 (5.45%) XML
1 3 (5.45%) Rendezvous
1 3 (5.45%) WebSphere MQ
2 2 (3.64%) FIX Protocol
2 2 (3.64%) FIXML
2 2 (3.64%) HTML
3 1 (1.82%) JSP
3 1 (1.82%) SOAP
3 1 (1.82%) Web Services
3 1 (1.82%) J2EE
3 1 (1.82%) XSLT
3 1 (1.82%) JMS
3 1 (1.82%) FpML
3 1 (1.82%) Middleware
3 1 (1.82%) REST
3 1 (1.82%) Software Packaging
3 1 (1.82%) WebSphere Message Broker
Miscellaneous
1 9 (16.36%) Blackberry
2 6 (10.91%) Analytical Skills
3 4 (7.27%) Fixed Income
4 3 (5.45%) Foreign Exchange (FX)
5 2 (3.64%) Cryptography
5 2 (3.64%) SWIFT
5 2 (3.64%) Clustering
5 2 (3.64%) NHS
6 1 (1.82%) Management Information System
6 1 (1.82%) FlexPod
6 1 (1.82%) Derivative
Operating Systems
1 31 (56.36%) Windows
2 14 (25.45%) Windows 7
3 12 (21.82%) UNIX
4 9 (16.36%) Windows XP
5 8 (14.55%) Windows Server 2008
6 7 (12.73%) Windows Server 2003
7 6 (10.91%) Linux
8 4 (7.27%) Mac OS
8 4 (7.27%) Mac OS X
9 3 (5.45%) Windows 8
10 2 (3.64%) Windows Vista
10 2 (3.64%) Red Hat Enterprise Linux
10 2 (3.64%) Windows 2000
11 1 (1.82%) Solaris
11 1 (1.82%) Windows Server 2012
11 1 (1.82%) Windows 2000 Server
11 1 (1.82%) Apple iOS
11 1 (1.82%) Android
Processes & Methodologies
1 14 (25.45%) ITIL
2 5 (9.09%) Stakeholder Management
3 3 (5.45%) Business Intelligence
3 3 (5.45%) Change Management
3 3 (5.45%) ITIL V3
3 3 (5.45%) Time Management
4 2 (3.64%) Problem Management
4 2 (3.64%) Load Balancing
4 2 (3.64%) Data Analysis
4 2 (3.64%) Performance Tuning
4 2 (3.64%) Migration
4 2 (3.64%) Identity Management
4 2 (3.64%) Service Delivery
4 2 (3.64%) Configuration Management
4 2 (3.64%) E-Commerce
4 2 (3.64%) B2B
5 1 (1.82%) CRM
5 1 (1.82%) Project Management
5 1 (1.82%) ITSM
5 1 (1.82%) Business Continuity
Programming Languages
1 16 (29.09%) SQL
2 6 (10.91%) PowerShell
3 5 (9.09%) Java
4 3 (5.45%) PL/SQL
4 3 (5.45%) JavaScript
5 2 (3.64%) ActionScript 2.0
5 2 (3.64%) R
5 2 (3.64%) Python
5 2 (3.64%) Perl
5 2 (3.64%) T-SQL
5 2 (3.64%) ActionScript
5 2 (3.64%) VBA
6 1 (1.82%) C
6 1 (1.82%) Shell Script
Qualifications
1 7 (12.73%) Microsoft Certification
2 5 (9.09%) MCSA
2 5 (9.09%) MCP
2 5 (9.09%) ITIL Foundation Certificate
2 5 (9.09%) Degree
3 4 (7.27%) MOS
4 2 (3.64%) MCITP
4 2 (3.64%) MCSE
5 1 (1.82%) Cisco Certification
5 1 (1.82%) CCNA
Quality Assurance & Compliance
1 5 (9.09%) SLA
System Software
1 22 (40.00%) Active Directory
2 6 (10.91%) VMware Infrastructure
3 4 (7.27%) XenApp
4 3 (5.45%) VMware ESX
5 2 (3.64%) vSphere
5 2 (3.64%) XenDesktop
6 1 (1.82%) VMware Server
Systems Management
1 3 (5.45%) Control-M
1 3 (5.45%) SCCM
2 2 (3.64%) CA SiteMinder
Vendors
1 24 (43.64%) Microsoft
2 11 (20.00%) Citrix
3 8 (14.55%) Oracle
4 7 (12.73%) VMware
5 6 (10.91%) Remedy
5 6 (10.91%) Cisco
6 5 (9.09%) Apple
7 4 (7.27%) ION Trading
7 4 (7.27%) Sophos
8 3 (5.45%) TIBCO
8 3 (5.45%) Reuters
8 3 (5.45%) Bloomberg
8 3 (5.45%) Sage
8 3 (5.45%) Siemens
8 3 (5.45%) F5
9 2 (3.64%) Tumbleweed
9 2 (3.64%) Axway
9 2 (3.64%) Radianz
9 2 (3.64%) Avaya
10 1 (1.82%) Informatica