The table below looks at the statistics for CRM skills in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited CRM over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Customer Relationship Management (CRM)
Rank 37 36 83
Rank change year-on-year
-1 +47
Permanent jobs citing CRM 133 129 55
As % of all permanent IT jobs located in Reading 5.62% 5.83% 2.78%
As % of the Processes & Methodologies category 6.97% 7.43% 3.80%
Number of salaries quoted 70 79 49
Average salary £55,000 £44,000 £51,000
Average salary % change year-on-year
+25.00% -13.72%
90% offered a salary of more than £29,000 £27,000 £30,000
10% offered a salary of more than £75,000 £80,000 £74,000
UK excluding London average salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%
CRM
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Permanent IT job ads with a match in the
Processes & Methodologies category
1909 1736 1447
As % of all permanent IT jobs located in Reading 80.62% 78.48% 73.23%
Number of salaries quoted 1313 1304 1191
Average salary £50,000 £48,500 £45,000
Average salary % change year-on-year
+3.09% +7.77%
90% offered a salary of more than £35,000 £31,000 £32,500
10% offered a salary of more than £75,000 £67,500 £67,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

CRM
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing CRM across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in Reading

CRM
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM across the Reading region.

CRM Salary Trend in Reading

CRM
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing CRM across the Reading region over the 3 months to 27 February 2015.

CRM Salary Histogram in Reading

CRM
Top 30 Related IT Skills in Reading

For the 6 months to 27 February 2015, IT jobs across the Reading region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited CRM.

1 146 (48.34%) Telecoms
2 106 (35.10%) Degree
3 96 (31.79%) Billing
4 77 (25.50%) Finance
5 67 (22.19%) Business Analysis
6 57 (18.87%) eTOM
6 57 (18.87%) Project Management
7 53 (17.55%) Business Development
8 49 (16.23%) Marketing
8 49 (16.23%) Agile Software Development
9 43 (14.24%) Huawei
10 41 (13.58%) E-Commerce
11 36 (11.92%) BPR
12 35 (11.59%) Stakeholder Management
13 34 (11.26%) Service Management
13 34 (11.26%) ITIL
14 33 (10.93%) Retail
15 32 (10.60%) PMP
15 32 (10.60%) PMI Certification
16 31 (10.26%) Scrum
16 31 (10.26%) Dynamics CRM
16 31 (10.26%) Computer Science
16 31 (10.26%) Continuous Improvement
17 29 (9.60%) PRINCE2
18 28 (9.27%) Wireless
19 27 (8.94%) Workflow
19 27 (8.94%) Microsoft
20 26 (8.61%) Use Case
21 24 (7.95%) Product Management
21 24 (7.95%) Analytical Skills

CRM
Top Related IT Skills in Reading by Category

For the 6 months to 27 February 2015, IT jobs across the Reading region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 15 (4.97%) SharePoint
2 3 (0.99%) BizTalk Server
2 3 (0.99%) SharePoint Server
2 3 (0.99%) SharePoint 2010
3 2 (0.66%) Drupal
4 1 (0.33%) Sitecore CMS
4 1 (0.33%) Oracle Service Bus
4 1 (0.33%) Lync
4 1 (0.33%) SharePoint 2013
4 1 (0.33%) Exchange Server 2013
4 1 (0.33%) CMS
4 1 (0.33%) WebLogic
Applications
1 16 (5.30%) MS Excel
2 9 (2.98%) MS Office
3 4 (1.32%) MS Visio
4 3 (0.99%) MS PowerPoint
5 2 (0.66%) MS Project
Business Applications
1 31 (10.26%) Dynamics CRM
2 3 (0.99%) Dynamics NAV
3 2 (0.66%) Dynamics AX
4 1 (0.33%) Dynamics GP
4 1 (0.33%) FRx
4 1 (0.33%) Oracle BRM
4 1 (0.33%) Oracle EBS R12
4 1 (0.33%) Oracle BPM
4 1 (0.33%) Oracle EBS
4 1 (0.33%) Oracle Applications
Cloud Services
1 13 (4.30%) SaaS
2 2 (0.66%) Cloud Computing
3 1 (0.33%) Force.com
3 1 (0.33%) Office 365
Communications & Networking
1 28 (9.27%) Wireless
2 21 (6.95%) Broadband
3 13 (4.30%) 4G
4 8 (2.65%) DSLAM
5 7 (2.32%) SDH
5 7 (2.32%) SMS
6 6 (1.99%) ATM
6 6 (1.99%) NGN
7 5 (1.66%) NetScaler
8 3 (0.99%) Internet
9 1 (0.33%) SONET
9 1 (0.33%) MPLS
9 1 (0.33%) OSPF
9 1 (0.33%) BGP
9 1 (0.33%) IP Telephony
9 1 (0.33%) VLAN
9 1 (0.33%) VPLS
9 1 (0.33%) Ethernet
9 1 (0.33%) TCP/IP
9 1 (0.33%) VPN
Database & Business Intelligence
1 9 (2.98%) SQL Server
2 7 (2.32%) EDRMS
3 3 (0.99%) SAP BW
3 3 (0.99%) DataStage
3 3 (0.99%) SQLPlus
4 2 (0.66%) SQL Server Integration Services
4 2 (0.66%) DTS
5 1 (0.33%) Data Mining
5 1 (0.33%) RDBMS
5 1 (0.33%) Data Warehouse
5 1 (0.33%) QlikView
5 1 (0.33%) NoSQL
5 1 (0.33%) Big Data
5 1 (0.33%) Relational Database
5 1 (0.33%) SQL Server 2000
Development Applications
1 18 (5.96%) JIRA
2 3 (0.99%) Toad
2 3 (0.99%) SoapUI
2 3 (0.99%) eggPlant
2 3 (0.99%) LoadUI
3 1 (0.33%) Visual Studio
3 1 (0.33%) Subversion
3 1 (0.33%) Git (software)
General
1 146 (48.34%) Telecoms
2 96 (31.79%) Billing
3 77 (25.50%) Finance
4 49 (16.23%) Marketing
5 33 (10.93%) Retail
6 23 (7.62%) Banking
7 18 (5.96%) Advertising
8 16 (5.30%) Legal
9 12 (3.97%) Back Office
10 9 (2.98%) Front Office
10 9 (2.98%) German Language
11 6 (1.99%) Spanish Language
12 4 (1.32%) French Language
13 3 (0.99%) Swedish Language
14 2 (0.66%) Law
15 1 (0.33%) Electronics
15 1 (0.33%) Manufacturing
15 1 (0.33%) Dutch Language
Job Titles
1 75 (24.83%) Analyst
2 69 (22.85%) Business Analyst
3 36 (11.92%) Project Manager
4 32 (10.60%) Account Manager
5 28 (9.27%) Consultant
6 27 (8.94%) Architect
7 22 (7.28%) Solutions Architect
8 18 (5.96%) Test Manager
8 18 (5.96%) Agile Business Analyst
8 18 (5.96%) E-Commerce Business Analyst
8 18 (5.96%) BSS Architect
9 17 (5.63%) BSS Engineer
9 17 (5.63%) Senior Analyst
10 15 (4.97%) Senior Manager
11 13 (4.30%) Developer
12 12 (3.97%) Senior Business Analyst
13 11 (3.64%) Senior Project Manager
14 9 (2.98%) CRM Manager
15 6 (1.99%) .NET Developer
15 6 (1.99%) Sales Manager
Libraries, Frameworks & Software Standards
1 17 (5.63%) HTML
2 12 (3.97%) .NET
3 8 (2.65%) Web Services
4 7 (2.32%) ASP.NET
4 7 (2.32%) SOAP
5 5 (1.66%) Ajax
5 5 (1.66%) jQuery
6 4 (1.32%) CSS
6 4 (1.32%) HTML5
6 4 (1.32%) JSON
7 3 (0.99%) XML
7 3 (0.99%) WPF
7 3 (0.99%) REST
7 3 (0.99%) ASP.NET Web API
8 2 (0.66%) ASP.NET MVC
8 2 (0.66%) AngularJS
8 2 (0.66%) EDI
8 2 (0.66%) .NET Framework
8 2 (0.66%) Java EE
8 2 (0.66%) LAMP
Miscellaneous
1 31 (10.26%) Computer Science
2 24 (7.95%) Analytical Skills
3 20 (6.62%) User Experience
4 18 (5.96%) iPad
5 9 (2.98%) Enterprise Software
6 6 (1.99%) STB
6 6 (1.99%) IPTV
6 6 (1.99%) Mathematics
7 5 (1.66%) Management Information System
8 4 (1.32%) Statistics
8 4 (1.32%) Taxonomies
9 3 (0.99%) Mobile App
10 2 (0.66%) Data Integration
11 1 (0.33%) Performance Metrics
11 1 (0.33%) Reference Data
11 1 (0.33%) NHS
11 1 (0.33%) Clustering
11 1 (0.33%) IVR
11 1 (0.33%) Smartphone
Operating Systems
1 15 (4.97%) Windows
2 8 (2.65%) Linux
3 5 (1.66%) Windows Server 2003
3 5 (1.66%) Windows Server 2008
4 3 (0.99%) UNIX
5 2 (0.66%) Windows XP
6 1 (0.33%) Windows 2000
Processes & Methodologies
1 67 (22.19%) Business Analysis
2 57 (18.87%) eTOM
2 57 (18.87%) Project Management
3 53 (17.55%) Business Development
4 49 (16.23%) Agile Software Development
5 41 (13.58%) E-Commerce
6 36 (11.92%) BPR
7 35 (11.59%) Stakeholder Management
8 34 (11.26%) ITIL
8 34 (11.26%) Service Management
9 31 (10.26%) Scrum
9 31 (10.26%) Continuous Improvement
10 29 (9.60%) PRINCE2
11 27 (8.94%) Workflow
12 26 (8.61%) Use Case
13 24 (7.95%) Product Management
14 22 (7.28%) ERP
15 21 (6.95%) Customer Engagement
16 18 (5.96%) Process Management
16 18 (5.96%) B2C
Programming Languages
1 23 (7.62%) SQL
2 15 (4.97%) JavaScript
3 12 (3.97%) C
4 10 (3.31%) C#
5 7 (2.32%) Java
6 2 (0.66%) PHP
6 2 (0.66%) VB
6 2 (0.66%) Ruby
6 2 (0.66%) XPath
7 1 (0.33%) Apex Code
7 1 (0.33%) T-SQL
Qualifications
1 106 (35.10%) Degree
2 32 (10.60%) PMP
2 32 (10.60%) PMI Certification
3 9 (2.98%) ITIL Certification
4 8 (2.65%) VCP4
5 5 (1.66%) CCEE
5 5 (1.66%) CCIA
5 5 (1.66%) CCA
5 5 (1.66%) Citrix Certification
5 5 (1.66%) CCEA
6 3 (0.99%) SC Cleared
6 3 (0.99%) Security Cleared
7 2 (0.66%) Cisco Certification
7 2 (0.66%) CCNA
8 1 (0.33%) ISEB
8 1 (0.33%) HNC
8 1 (0.33%) CCNP
8 1 (0.33%) CCIP
8 1 (0.33%) PRINCE2 Certification
8 1 (0.33%) Six Sigma Black Belt
Quality Assurance & Compliance
1 19 (6.29%) SLA
2 14 (4.64%) ISO 14001
2 14 (4.64%) ISO/IEC 27001
3 5 (1.66%) QA
System Software
1 7 (2.32%) VMware Infrastructure
2 5 (1.66%) XenApp
2 5 (1.66%) XenServer
2 5 (1.66%) XenDesktop
2 5 (1.66%) vSphere
3 2 (0.66%) Active Directory
4 1 (0.33%) Hyper-V
Systems Management
1 5 (1.66%) XenMobile
2 2 (0.66%) Opsview
3 1 (0.33%) SCCM
Vendors
1 43 (14.24%) Huawei
2 27 (8.94%) Microsoft
3 20 (6.62%) Salesforce.com
4 18 (5.96%) hybris
5 17 (5.63%) Oracle
6 13 (4.30%) VMware
7 10 (3.31%) Amdocs
8 7 (2.32%) Comverse
8 7 (2.32%) Ericsson
9 6 (1.99%) Sage
9 6 (1.99%) Cerillion
10 5 (1.66%) Siebel
10 5 (1.66%) Citrix
11 4 (1.32%) Cisco
11 4 (1.32%) SAP
11 4 (1.32%) EMC
11 4 (1.32%) Juniper
12 3 (0.99%) Open Text
12 3 (0.99%) Unica
12 3 (0.99%) Neolane
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