The first table below looks at the demand for ITSM skills in IT contracts advertised for the Reading region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 11 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Reading region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
11 Jul 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 57 56 82
Rank change year-on-year
-1 +26
Contract jobs citing ITSM 13 15 3
As % of all contract IT jobs located in Reading 1.43% 1.60% 0.25%
As % of the Processes & Methodologies category 2.06% 2.32% 0.38%
Number of daily rates quoted 7 1 0
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£425 £133 -
Average daily rate % change year-on-year
+220.75% -
UK excluding London average daily rate £375 £375 £325
% change year-on-year
- +15.38%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £15.88 £19.00 £13.50
% change year-on-year
-16.44% +40.74%
Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
630 647 797
As % of all contract IT jobs located in Reading 69.46% 69.12% 67.66%
Number of daily rates quoted 279 277 299
Average daily rate £400 £400 £365
Average daily rate % change year-on-year
- +9.58%
90% offered a daily rate of more than £265 £225 £225
10% offered a daily rate of more than £525 £525 £525
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 13 15 15
Average hourly rate £19.00 £30.50 £15.75
Average hourly rate % change year-on-year
-37.70% +93.65%
90% offered a hourly rate of more than £15.00 £14.50 £13.50
10% offered a hourly rate of more than £22.20 £36.85 £26.90
UK excluding London average hourly rate £27.00 £31.00 £30.00
% change year-on-year
-12.90% +3.33%
ITSM
Berkshire

ITSM
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Reading

ITSM
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the Reading region.

ITSM Daily Rate Trend in Reading

ITSM
Daily Rate Histogram in Reading

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the Reading region over the 3 months to 11 July 2014.

ITSM Daily Rate Histogram in Reading

ITSM
Hourly Rate Trend in Reading

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the Reading region.

ITSM Hourly Rate Trend in Reading

ITSM
Top 30 Related IT Skills in Reading

For the 6 months to 11 July 2014, IT contractor jobs across the Reading region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 34 (85.00%) ITIL
2 26 (65.00%) Service Management
3 22 (55.00%) Remedy
3 22 (55.00%) Remedy ITSM
4 13 (32.50%) Security Cleared
4 13 (32.50%) ITIL Certification
5 12 (30.00%) BMC
5 12 (30.00%) SC Cleared
6 11 (27.50%) MS Excel
7 10 (25.00%) Degree
8 9 (22.50%) ITIL V3
9 8 (20.00%) Configuration Management
9 8 (20.00%) Microsoft
10 7 (17.50%) Replication
10 7 (17.50%) Incident Management
11 6 (15.00%) SLA
11 6 (15.00%) Project Management
11 6 (15.00%) HNC
12 5 (12.50%) Change Management
12 5 (12.50%) Telecoms
13 4 (10.00%) Service Delivery
13 4 (10.00%) Banking
13 4 (10.00%) Supplier Management
13 4 (10.00%) CMDB
13 4 (10.00%) ServiceNow
14 3 (7.50%) HP
15 2 (5.00%) MOF
15 2 (5.00%) PRINCE2
15 2 (5.00%) UNIX
15 2 (5.00%) Windows

ITSM
Top Related IT Skills in Reading by Category

For the 6 months to 11 July 2014, IT contractor jobs across the Reading region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Applications
1 11 (27.50%) MS Excel
2 2 (5.00%) MS PowerPoint
2 2 (5.00%) MS Office
Business Applications
1 22 (55.00%) Remedy ITSM
2 2 (5.00%) Remedy AR System
Communications & Networking
1 1 (2.50%) DHCP
1 1 (2.50%) Ethernet
1 1 (2.50%) TCP/IP
1 1 (2.50%) VPN
1 1 (2.50%) DNS
1 1 (2.50%) Structured Cabling
1 1 (2.50%) PuTTY
1 1 (2.50%) WinSCP
Development Applications
1 1 (2.50%) Toad
General
1 5 (12.50%) Telecoms
2 4 (10.00%) Banking
3 1 (2.50%) Back Office
Job Titles
1 10 (25.00%) Analyst
2 8 (20.00%) Consultant
2 8 (20.00%) Management Consultant
3 6 (15.00%) Service Analyst
3 6 (15.00%) Service Desk Analyst
3 6 (15.00%) Service Management Consultant
4 5 (12.50%) Service Manager
5 4 (10.00%) Incident Manager
6 3 (7.50%) 2nd Line Support
6 3 (7.50%) Help Desk Support
7 2 (5.00%) Project Manager
7 2 (5.00%) Support Analyst
7 2 (5.00%) 1st Line Support
7 2 (5.00%) ITSM Consultant
7 2 (5.00%) Remedy Consultant
7 2 (5.00%) Configuration Analyst
7 2 (5.00%) Service Desk Manager
8 1 (2.50%) Help Desk Administrator
8 1 (2.50%) Desktop Analyst
8 1 (2.50%) Remedy Analyst
Miscellaneous
1 7 (17.50%) Replication
2 4 (10.00%) CMDB
3 1 (2.50%) Enterprise Software
3 1 (2.50%) Handset
Operating Systems
1 2 (5.00%) UNIX
1 2 (5.00%) Windows
2 1 (2.50%) Windows XP
2 1 (2.50%) Windows 7
2 1 (2.50%) Apple iOS
Processes & Methodologies
1 34 (85.00%) ITIL
2 26 (65.00%) Service Management
3 9 (22.50%) ITIL V3
4 8 (20.00%) Configuration Management
5 7 (17.50%) Incident Management
6 6 (15.00%) Project Management
7 5 (12.50%) Change Management
8 4 (10.00%) Service Delivery
8 4 (10.00%) Supplier Management
9 2 (5.00%) Knowledge Management
9 2 (5.00%) Migration
9 2 (5.00%) Portfolio Management
9 2 (5.00%) Performance Improvement
9 2 (5.00%) Change Control
9 2 (5.00%) Test Strategy
9 2 (5.00%) MOF
9 2 (5.00%) PRINCE2
9 2 (5.00%) IT Governance
9 2 (5.00%) Performance Management
10 1 (2.50%) Problem Management
Programming Languages
1 1 (2.50%) SQL
1 1 (2.50%) Shell Script
Qualifications
1 13 (32.50%) ITIL Certification
1 13 (32.50%) Security Cleared
2 12 (30.00%) SC Cleared
3 10 (25.00%) Degree
4 6 (15.00%) HNC
5 2 (5.00%) BC Cleared
Quality Assurance & Compliance
1 6 (15.00%) SLA
2 2 (5.00%) COBIT
System Software
1 1 (2.50%) Active Directory
Systems Management
1 2 (5.00%) SCCM
Vendors
1 22 (55.00%) Remedy
2 12 (30.00%) BMC
3 8 (20.00%) Microsoft
4 4 (10.00%) ServiceNow
5 3 (7.50%) HP
6 2 (5.00%) Oracle
6 2 (5.00%) FrontRange
7 1 (2.50%) Apple
7 1 (2.50%) Business Objects