The first table below looks at the demand for ITSM skills in IT contracts advertised for the Reading region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Reading region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 59 66 71
Rank change year-on-year
+7 +5
Contract jobs citing ITSM 20 3 7
As % of all contract IT jobs located in Reading 1.92% 0.38% 0.65%
As % of the Processes & Methodologies category 2.64% 0.54% 1.02%
Number of daily rates quoted 6 0 7
Average daily rate £228 - £500
UK excluding London average daily rate £351 £400 £400
% change year-on-year
-12.25% -
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £18.00 £14.50 £15.50
% change year-on-year
+24.13% -6.45%
Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
759 554 684
As % of all contract IT jobs located in Reading 73.05% 70.93% 63.33%
Number of daily rates quoted 390 236 260
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £220 £250 £225
10% offered a daily rate of more than £500 £500 £550
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 17 14 20
Average hourly rate £22.25 £16.00 £15.25
Average hourly rate % change year-on-year
+39.06% +4.91%
90% offered a hourly rate of more than £16.00 £13.80 £11.00
10% offered a hourly rate of more than £180.00 £32.00 £30.00
UK excluding London average hourly rate £31.50 £32.00 £26.50
% change year-on-year
-1.56% +20.75%
ITSM
Berkshire

ITSM
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Reading

ITSM
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the Reading region.

ITSM Daily Rate Trend in Reading

ITSM
Daily Rate Histogram in Reading

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the Reading region over the 3 months to 24 April 2014.

ITSM Daily Rate Histogram in Reading

ITSM
Hourly Rate Trend in Reading

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the Reading region.

ITSM Hourly Rate Trend in Reading

ITSM
Top 30 Related IT Skills in Reading

For the 6 months to 24 April 2014, IT contractor jobs across the Reading region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 27 (84.38%) ITIL
2 20 (62.50%) Service Management
3 16 (50.00%) Remedy
3 16 (50.00%) Remedy ITSM
4 11 (34.38%) ITIL Certification
5 10 (31.25%) Degree
6 9 (28.13%) ITIL V3
6 9 (28.13%) MS Excel
7 8 (25.00%) BMC
7 8 (25.00%) Microsoft
7 8 (25.00%) Incident Management
7 8 (25.00%) SC Cleared
7 8 (25.00%) Security Cleared
8 7 (21.88%) Change Management
8 7 (21.88%) Replication
9 6 (18.75%) Telecoms
9 6 (18.75%) HNC
10 5 (15.63%) SLA
10 5 (15.63%) Configuration Management
10 5 (15.63%) Service Delivery
11 4 (12.50%) Banking
12 2 (6.25%) IT Governance
12 2 (6.25%) MS PowerPoint
12 2 (6.25%) FrontRange
12 2 (6.25%) MOF
12 2 (6.25%) Project Management
12 2 (6.25%) HP
12 2 (6.25%) Windows
12 2 (6.25%) PRINCE2
12 2 (6.25%) Windows XP

ITSM
Top Related IT Skills in Reading by Category

For the 6 months to 24 April 2014, IT contractor jobs across the Reading region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Applications
1 9 (28.13%) MS Excel
2 2 (6.25%) MS PowerPoint
Business Applications
1 16 (50.00%) Remedy ITSM
Communications & Networking
1 1 (3.13%) DHCP
1 1 (3.13%) Ethernet
1 1 (3.13%) TCP/IP
1 1 (3.13%) VPN
1 1 (3.13%) DNS
1 1 (3.13%) CTI
1 1 (3.13%) Structured Cabling
General
1 6 (18.75%) Telecoms
2 4 (12.50%) Banking
3 1 (3.13%) Back Office
Job Titles
1 8 (25.00%) Analyst
2 6 (18.75%) Consultant
2 6 (18.75%) Management Consultant
2 6 (18.75%) Service Analyst
2 6 (18.75%) Service Desk Analyst
2 6 (18.75%) Service Management Consultant
3 5 (15.63%) Service Manager
4 4 (12.50%) Incident Manager
5 3 (9.38%) Help Desk Support
5 3 (9.38%) 2nd Line Support
6 2 (6.25%) 1st Line Support
6 2 (6.25%) Service Desk Manager
7 1 (3.13%) Help Desk Administrator
7 1 (3.13%) Senior Solutions Architect
7 1 (3.13%) Senior Infrastructure Architect
7 1 (3.13%) Customer Analyst
7 1 (3.13%) Senior Architect
7 1 (3.13%) Infrastructure Solutions Architect
7 1 (3.13%) Architect
7 1 (3.13%) Desktop Support
Libraries, Frameworks & Software Standards
1 1 (3.13%) Middleware
Miscellaneous
1 7 (21.88%) Replication
2 1 (3.13%) CMDB
2 1 (3.13%) Enterprise Software
2 1 (3.13%) FlexPod
2 1 (3.13%) Handset
Operating Systems
1 2 (6.25%) Windows
1 2 (6.25%) Windows XP
2 1 (3.13%) Windows 7
2 1 (3.13%) Apple iOS
2 1 (3.13%) Windows 2000
2 1 (3.13%) UNIX
Processes & Methodologies
1 27 (84.38%) ITIL
2 20 (62.50%) Service Management
3 9 (28.13%) ITIL V3
4 8 (25.00%) Incident Management
5 7 (21.88%) Change Management
6 5 (15.63%) Service Delivery
6 5 (15.63%) Configuration Management
7 2 (6.25%) MOF
7 2 (6.25%) Project Management
7 2 (6.25%) PRINCE2
7 2 (6.25%) IT Governance
7 2 (6.25%) Performance Management
7 2 (6.25%) Test Strategy
7 2 (6.25%) Portfolio Management
7 2 (6.25%) Performance Improvement
8 1 (3.13%) Change Control
8 1 (3.13%) Problem Management
8 1 (3.13%) Supplier Management
Qualifications
1 11 (34.38%) ITIL Certification
2 10 (31.25%) Degree
3 8 (25.00%) SC Cleared
3 8 (25.00%) Security Cleared
4 6 (18.75%) HNC
5 1 (3.13%) PRINCE2 Certification
Quality Assurance & Compliance
1 5 (15.63%) SLA
2 2 (6.25%) COBIT
3 1 (3.13%) ISO/IEC 17799
3 1 (3.13%) BS15000
System Software
1 1 (3.13%) Active Directory
Systems Management
1 1 (3.13%) Zenoss
Vendors
1 16 (50.00%) Remedy
2 8 (25.00%) Microsoft
2 8 (25.00%) BMC
3 2 (6.25%) HP
3 2 (6.25%) FrontRange
3 2 (6.25%) ServiceNow
4 1 (3.13%) VMware
4 1 (3.13%) Cisco
4 1 (3.13%) IBM
4 1 (3.13%) NetApp
4 1 (3.13%) Apple
4 1 (3.13%) Mercator