The table below looks at the statistics for ITSM skills in IT contracts advertised for the Reading region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 64 54 64
Rank change year-on-year
-10 +10
Contract jobs citing ITSM 10 27 5
As % of all contract IT jobs located in Reading 0.97% 2.54% 0.65%
As % of the Processes & Methodologies category 1.46% 3.35% 0.89%
Number of daily rates quoted 2 4 0
Average daily rate
Keep up to 90%
of your Daily Rate
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£292 £190 -
Average daily rate % change year-on-year
+53.42% -
UK excluding London average daily rate £363 £363 £400
% change year-on-year
- -9.37%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £18.50 £20.75 £14.50
% change year-on-year
-10.84% +43.10%
ITSM
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
683 807 564
As % of all contract IT jobs located in Reading 66.44% 75.99% 72.96%
Number of daily rates quoted 383 409 245
Average daily rate £400 £400 £375
Average daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £263 £220 £250
10% offered a daily rate of more than £500 £513 £500
UK excluding London average daily rate £393 £375 £363
% change year-on-year
+4.66% +3.44%
Number of hourly rates quoted 16 17 15
Average hourly rate £21.55 £16.00 £16.00
Average hourly rate % change year-on-year
+34.68% -
90% offered a hourly rate of more than £18.55 £15.18 £13.95
10% offered a hourly rate of more than £40.00 £180.00 £31.75
UK excluding London average hourly rate £31.44 £30.00 £32.00
% change year-on-year
+4.80% -6.25%

ITSM
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Reading

ITSM
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the Reading region.

ITSM Daily Rate Trend in Reading

ITSM
Daily Rate Histogram in Reading

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the Reading region over the 3 months to 17 April 2015.

ITSM Daily Rate Histogram in Reading

ITSM
Hourly Rate Trend in Reading

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the Reading region.

ITSM Hourly Rate Trend in Reading

ITSM
Top 30 Related IT Skills in Reading

For the 6 months to 17 April 2015, IT contractor jobs across the Reading region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 13 (76.47%) ITIL
2 11 (64.71%) Service Management
3 7 (41.18%) Remedy
3 7 (41.18%) Remedy ITSM
4 6 (35.29%) Telecoms
5 4 (23.53%) Workflow
5 4 (23.53%) Finance
5 4 (23.53%) Incident Management
5 4 (23.53%) Service Delivery
5 4 (23.53%) SQL
5 4 (23.53%) MS Excel
5 4 (23.53%) ITIL Certification
5 4 (23.53%) ServiceNow
6 3 (17.65%) Problem Management
6 3 (17.65%) Microsoft
6 3 (17.65%) Netcool
6 3 (17.65%) MS PowerPoint
7 2 (11.76%) CMS
7 2 (11.76%) 2G
7 2 (11.76%) assyst
7 2 (11.76%) COBIT
7 2 (11.76%) LANDesk
7 2 (11.76%) Workflow Management
7 2 (11.76%) Management Information System
7 2 (11.76%) EMC
7 2 (11.76%) 3G
7 2 (11.76%) CRM
7 2 (11.76%) SLA
7 2 (11.76%) Security Cleared
7 2 (11.76%) SaaS

ITSM
Top Related IT Skills in Reading by Category

For the 6 months to 17 April 2015, IT contractor jobs across the Reading region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (11.76%) CMS
Applications
1 4 (23.53%) MS Excel
2 3 (17.65%) MS PowerPoint
3 1 (5.88%) MS Office
Business Applications
1 7 (41.18%) Remedy ITSM
2 2 (11.76%) assyst
Cloud Services
1 2 (11.76%) SaaS
Communications & Networking
1 2 (11.76%) 3G
1 2 (11.76%) 2G
1 2 (11.76%) Radio Access Network
2 1 (5.88%) LTE
2 1 (5.88%) 4G
General
1 6 (35.29%) Telecoms
2 4 (23.53%) Finance
3 1 (5.88%) Banking
3 1 (5.88%) Billing
3 1 (5.88%) Back Office
Job Titles
1 7 (41.18%) Analyst
2 6 (35.29%) Service Analyst
3 5 (29.41%) Service Manager
4 4 (23.53%) Customer Services Manager
5 3 (17.65%) Incident Analyst
5 3 (17.65%) Service Desk Analyst
6 2 (11.76%) Consultant
6 2 (11.76%) Report Analyst
6 2 (11.76%) Service Management Analyst
7 1 (5.88%) IT Services Manager
7 1 (5.88%) Service Desk Engineer
7 1 (5.88%) ServiceNow Developer
7 1 (5.88%) Service Design Architect
7 1 (5.88%) Architect
7 1 (5.88%) Management Consultant
7 1 (5.88%) Developer
7 1 (5.88%) Problem Manager
7 1 (5.88%) Service Desk Manager
7 1 (5.88%) Incident Manager
7 1 (5.88%) Service Management Consultant
Libraries, Frameworks & Software Standards
1 1 (5.88%) HTML
1 1 (5.88%) CSS
1 1 (5.88%) Web Services
1 1 (5.88%) XML
Miscellaneous
1 2 (11.76%) Management Information System
2 1 (5.88%) Replication
2 1 (5.88%) CMDB
Operating Systems
1 1 (5.88%) UNIX
Processes & Methodologies
1 13 (76.47%) ITIL
2 11 (64.71%) Service Management
3 4 (23.53%) Service Delivery
3 4 (23.53%) Workflow
3 4 (23.53%) Incident Management
4 3 (17.65%) Problem Management
5 2 (11.76%) Workflow Management
5 2 (11.76%) CRM
5 2 (11.76%) ITIL V2
5 2 (11.76%) Root Cause Analysis
6 1 (5.88%) Network Monitoring
6 1 (5.88%) Line Management
6 1 (5.88%) IT Governance
6 1 (5.88%) Six Sigma
6 1 (5.88%) MOF
6 1 (5.88%) Project Management
6 1 (5.88%) Risk Assessment
6 1 (5.88%) TOGAF
6 1 (5.88%) Content Management
6 1 (5.88%) Knowledge Management
Programming Languages
1 4 (23.53%) SQL
2 1 (5.88%) Java
Qualifications
1 4 (23.53%) ITIL Certification
2 2 (11.76%) Security Cleared
3 1 (5.88%) PMP
3 1 (5.88%) PMI Certification
3 1 (5.88%) SC Cleared
3 1 (5.88%) DV Cleared
Quality Assurance & Compliance
1 2 (11.76%) SLA
1 2 (11.76%) COBIT
2 1 (5.88%) BS15000
Systems Management
1 3 (17.65%) Netcool
2 1 (5.88%) SCOM
2 1 (5.88%) ZABBIX
2 1 (5.88%) OpenView
Vendors
1 7 (41.18%) Remedy
2 4 (23.53%) ServiceNow
3 3 (17.65%) Microsoft
4 2 (11.76%) EMC
4 2 (11.76%) LANDesk
5 1 (5.88%) Cisco
5 1 (5.88%) BMC
5 1 (5.88%) CA
5 1 (5.88%) HP