The table below looks at the statistics for ITSM skills in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 137 144 114
Rank change year-on-year
+7 -30
Permanent jobs citing ITSM 7 4 20
As % of all permanent IT jobs located in Reading 0.27% 0.16% 0.98%
As % of the Processes & Methodologies category 0.35% 0.21% 1.31%
Number of salaries quoted 7 3 17
Average salary £21,000 £42,500 £35,000
Average salary % change year-on-year
-50.58% +21.42%
90% offered a salary of more than £19,000 £34,100 £31,400
10% offered a salary of more than £53,500 £62,500 £57,500
UK excluding London average salary £38,750 £45,000 £42,500
% change year-on-year
-13.88% +5.88%
ITSM
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Permanent IT job ads with a match in the
Processes & Methodologies category
2028 1947 1523
As % of all permanent IT jobs located in Reading 79.40% 78.26% 74.77%
Number of salaries quoted 1271 1474 1274
Average salary £50,000 £47,500 £47,500
Average salary % change year-on-year
+5.26% -
90% offered a salary of more than £33,000 £32,000 £32,500
10% offered a salary of more than £75,000 £65,000 £70,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Reading

ITSM
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Reading region.

ITSM Salary Trend in Reading

ITSM
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing ITSM across the Reading region over the 3 months to 24 December 2014.

ITSM Salary Histogram in Reading

ITSM
Top 30 Related IT Skills in Reading

For the 6 months to 24 December 2014, IT jobs across the Reading region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 16 (72.73%) ITIL
2 15 (68.18%) Service Management
3 8 (36.36%) IBM
3 8 (36.36%) Telecoms
4 7 (31.82%) Tivoli
4 7 (31.82%) Finance
5 6 (27.27%) SharePoint
5 6 (27.27%) Project Management
5 6 (27.27%) Incident Management
6 5 (22.73%) CSS
6 5 (22.73%) CMDB
6 5 (22.73%) Performance Metrics
7 4 (18.18%) HTML
7 4 (18.18%) JavaScript
7 4 (18.18%) Business Objects
7 4 (18.18%) E-Commerce
7 4 (18.18%) Broadband
7 4 (18.18%) Microsoft
7 4 (18.18%) OpenView
7 4 (18.18%) HP
7 4 (18.18%) BMC
7 4 (18.18%) Internet
7 4 (18.18%) Netcool
7 4 (18.18%) Remedy
7 4 (18.18%) Service Delivery
7 4 (18.18%) Validation
7 4 (18.18%) TeMIP
7 4 (18.18%) Banking
7 4 (18.18%) Retail
7 4 (18.18%) HP NNM

ITSM
Top Related IT Skills in Reading by Category

For the 6 months to 24 December 2014, IT jobs across the Reading region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 6 (27.27%) SharePoint
2 3 (13.64%) Oracle HTTP Server
2 3 (13.64%) IBM HTTP Server
2 3 (13.64%) WebSphere
2 3 (13.64%) Apache
2 3 (13.64%) Tomcat
3 1 (4.55%) IBM Notes
Business Applications
1 4 (18.18%) Remedy ITSM
2 3 (13.64%) Agresso
Cloud Services
1 1 (4.55%) SaaS
1 1 (4.55%) PaaS
Communications & Networking
1 4 (18.18%) Broadband
1 4 (18.18%) Internet
2 3 (13.64%) HTTP
3 1 (4.55%) Wireless
Database & Business Intelligence
1 3 (13.64%) DB2
2 2 (9.09%) MySQL
3 1 (4.55%) Relational Database
General
1 8 (36.36%) Telecoms
2 7 (31.82%) Finance
3 4 (18.18%) Banking
3 4 (18.18%) Retail
Job Titles
1 13 (59.09%) Analyst
2 12 (54.55%) Service Analyst
3 6 (27.27%) Support Analyst
4 5 (22.73%) Developer
4 5 (22.73%) Service Desk Analyst
5 4 (18.18%) Analyst Developer
5 4 (18.18%) Report Analyst
6 3 (13.64%) Applications Support Analyst
6 3 (13.64%) 1st Line Support
6 3 (13.64%) Applications Support
6 3 (13.64%) 1st Line Support Analyst
7 2 (9.09%) Implementation Consultant
7 2 (9.09%) Consultant
7 2 (9.09%) Systems Engineer
8 1 (4.55%) Service Manager
8 1 (4.55%) Change Analyst
8 1 (4.55%) Technical Manager
8 1 (4.55%) Technical Services Manager
8 1 (4.55%) ServiceNow Consultant
8 1 (4.55%) Systems Developer
Libraries, Frameworks & Software Standards
1 5 (22.73%) CSS
2 4 (18.18%) HTML
3 3 (13.64%) Web Services
3 3 (13.64%) XML
3 3 (13.64%) WebSphere MQ
3 3 (13.64%) J2EE
4 2 (9.09%) Ajax
4 2 (9.09%) .NET
5 1 (4.55%) SOAP
Miscellaneous
1 5 (22.73%) CMDB
1 5 (22.73%) Performance Metrics
2 4 (18.18%) Analytical Skills
2 4 (18.18%) Smartphone
3 3 (13.64%) Management Information System
4 1 (4.55%) Open Source
Operating Systems
1 3 (13.64%) UNIX
2 1 (4.55%) Linux
Processes & Methodologies
1 16 (72.73%) ITIL
2 15 (68.18%) Service Management
3 6 (27.27%) Project Management
3 6 (27.27%) Incident Management
4 4 (18.18%) Validation
4 4 (18.18%) ITIL V2
4 4 (18.18%) Service Delivery
4 4 (18.18%) E-Commerce
4 4 (18.18%) Analytics
4 4 (18.18%) Line Management
4 4 (18.18%) Coaching
5 3 (13.64%) Waterfall
5 3 (13.64%) RUP
5 3 (13.64%) Agile Software Development
6 2 (9.09%) PRINCE2
7 1 (4.55%) Configuration Management
7 1 (4.55%) Change Management
7 1 (4.55%) Content Management
7 1 (4.55%) Change Control
7 1 (4.55%) Web Development
Programming Languages
1 4 (18.18%) JavaScript
2 3 (13.64%) SQL
2 3 (13.64%) Shell Script
2 3 (13.64%) AWK
2 3 (13.64%) Korn
2 3 (13.64%) Bash Shell
2 3 (13.64%) sed
3 2 (9.09%) Perl
3 2 (9.09%) C#
3 2 (9.09%) C++
3 2 (9.09%) Java
Qualifications
1 4 (18.18%) Degree
2 3 (13.64%) ITIL Certification
3 1 (4.55%) PRINCE2 Certification
Quality Assurance & Compliance
1 2 (9.09%) SLA
System Software
1 3 (13.64%) Tivoli Directory Server
Systems Management
1 7 (31.82%) Tivoli
2 4 (18.18%) Netcool
2 4 (18.18%) TeMIP
2 4 (18.18%) HP NNM
2 4 (18.18%) OVPI
2 4 (18.18%) OpenView
Vendors
1 8 (36.36%) IBM
2 4 (18.18%) Microsoft
2 4 (18.18%) HP
2 4 (18.18%) BMC
2 4 (18.18%) Remedy
2 4 (18.18%) Business Objects
2 4 (18.18%) ServiceNow
3 3 (13.64%) Oracle
3 3 (13.64%) Ab Initio
4 2 (9.09%) Salesforce.com
5 1 (4.55%) Huawei
5 1 (4.55%) LANDesk
5 1 (4.55%) Lotus
5 1 (4.55%) JD Edwards