The table below looks at the statistics for ITSM skills in IT jobs advertised for the Reading region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 6 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
6 May 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 127 124 129
Rank change year-on-year
-3 +5
Permanent jobs citing ITSM 9 27 18
As % of all permanent IT jobs located in Reading 0.48% 1.13% 0.74%
As % of the Processes & Methodologies category 0.54% 1.34% 0.92%
Number of salaries quoted 5 18 7
Median salary £52,500 £34,000 £50,000
Median salary % change year-on-year
+54.41% -32.00%
90% offered a salary of more than £45,000 £29,000 £47,500
10% offered a salary of more than £52,800 £55,000 £57,500
UK excluding London median salary £43,250 £42,500 £50,000
% change year-on-year
+1.76% -15.00%
ITSM
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Permanent IT job ads with a match in the
Processes & Methodologies category
1659 2018 1961
As % of all permanent IT jobs located in Reading 88.01% 84.47% 80.93%
Number of salaries quoted 1352 1331 1443
Median salary £50,000 £52,500 £49,000
Median salary % change year-on-year
-4.76% +7.14%
90% offered a salary of more than £35,000 £35,000 £34,500
10% offered a salary of more than £67,500 £70,000 £75,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in Reading

The demand trend of job ads across the Reading region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Reading

ITSM
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Reading region.

ITSM Salary Trend in Reading

ITSM
Top 30 Related IT Skills in Reading

For the 6 months to 6 May 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Reading region with a requirement for ITSM.

1 19 (79.17%) Service Management
2 14 (58.33%) ITIL
3 13 (54.17%) Change Management
4 11 (45.83%) Business Continuity
5 10 (41.67%) Quality Management
5 10 (41.67%) ISO/IEC 20000
5 10 (41.67%) Smart Meter
5 10 (41.67%) Big Data
6 9 (37.50%) Finance
6 9 (37.50%) Project Management
7 8 (33.33%) ISO 9001
7 8 (33.33%) Management Information System
7 8 (33.33%) Analytics
7 8 (33.33%) Business Continuity Management
7 8 (33.33%) Predictive Analytics
8 5 (20.83%) SQL
9 4 (16.67%) Telecoms
9 4 (16.67%) Workflow
10 3 (12.50%) Back Office
10 3 (12.50%) Information Security
10 3 (12.50%) Process Management
10 3 (12.50%) Unix
10 3 (12.50%) Windows
10 3 (12.50%) CRM
10 3 (12.50%) Configuration Management
10 3 (12.50%) CISSP
10 3 (12.50%) Cisco Certification
10 3 (12.50%) Release Management
10 3 (12.50%) Ticket Management
10 3 (12.50%) Capacity Management

ITSM
Top Related IT Skills in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 1 (4.17%) Remedy ITSM
Cloud Services
1 2 (8.33%) SaaS
2 1 (4.17%) IaaS
2 1 (4.17%) Microsoft Azure
2 1 (4.17%) Office 365
Communications & Networking
1 2 (8.33%) BGP
1 2 (8.33%) Cisco Nexus
1 2 (8.33%) EIGRP
1 2 (8.33%) Firewall
1 2 (8.33%) HSRP
1 2 (8.33%) LAN
1 2 (8.33%) Multicast
1 2 (8.33%) OSPF
1 2 (8.33%) Spanning Tree
1 2 (8.33%) VLAN
1 2 (8.33%) VoIP
1 2 (8.33%) WAN
1 2 (8.33%) WebEx
1 2 (8.33%) Wireless
2 1 (4.17%) LDAP
2 1 (4.17%) Wi-Fi
Database & Business Intelligence
1 10 (41.67%) Big Data
2 2 (8.33%) Relational Database
3 1 (4.17%) RDBMS
General
1 9 (37.50%) Finance
2 4 (16.67%) Telecoms
3 3 (12.50%) Back Office
3 3 (12.50%) Billing
4 2 (8.33%) Pharmaceutical
Job Titles
1 8 (33.33%) Business Manager
1 8 (33.33%) Business Relationship Manager
1 8 (33.33%) Relationships Manager
2 3 (12.50%) Analyst
2 3 (12.50%) Applications Support
2 3 (12.50%) Service Analyst
2 3 (12.50%) Workflow Analyst
3 2 (8.33%) Architect
3 2 (8.33%) Cisco Engineer
3 2 (8.33%) Cisco Voice Engineer
3 2 (8.33%) Information Security Specialist
3 2 (8.33%) Information Specialist
3 2 (8.33%) Lead Network Engineer
3 2 (8.33%) Network Engineer
3 2 (8.33%) Senior Cisco Network Engineer
3 2 (8.33%) Senior Voice Engineer
3 2 (8.33%) Senior Voice Network Engineer
3 2 (8.33%) Unified Communications Engineer
3 2 (8.33%) Voice Engineer
3 2 (8.33%) Voice Network Engineer
Libraries, Frameworks & Software Standards
1 2 (8.33%) Web Services
2 1 (4.17%) XML
2 1 (4.17%) XML Schema
2 1 (4.17%) XSL
Miscellaneous
1 10 (41.67%) Smart Meter
2 8 (33.33%) Management Information System
3 2 (8.33%) Data Centre
3 2 (8.33%) Mobile App
4 1 (4.17%) Analytical Skills
4 1 (4.17%) CMDB
Operating Systems
1 3 (12.50%) Unix
1 3 (12.50%) Windows
2 2 (8.33%) Linux
3 1 (4.17%) Windows 10
3 1 (4.17%) Windows Server 2008
Processes & Methodologies
1 19 (79.17%) Service Management
2 14 (58.33%) ITIL
3 13 (54.17%) Change Management
4 11 (45.83%) Business Continuity
5 10 (41.67%) Quality Management
6 9 (37.50%) Project Management
7 8 (33.33%) Analytics
7 8 (33.33%) Business Continuity Management
7 8 (33.33%) Predictive Analytics
8 4 (16.67%) Workflow
9 3 (12.50%) Capacity Management
9 3 (12.50%) Configuration Management
9 3 (12.50%) CRM
9 3 (12.50%) Information Security
9 3 (12.50%) Process Management
9 3 (12.50%) Release Management
9 3 (12.50%) Root Cause Analysis
9 3 (12.50%) Ticket Management
10 2 (8.33%) Internal Audit
10 2 (8.33%) Service Design
Programming Languages
1 5 (20.83%) SQL
2 1 (4.17%) JavaScript
Qualifications
1 3 (12.50%) Cisco Certification
1 3 (12.50%) CISSP
2 2 (8.33%) CCIE
2 2 (8.33%) CCNP
2 2 (8.33%) CCNP Voice
2 2 (8.33%) CCVP
2 2 (8.33%) CISA
2 2 (8.33%) CISM
2 2 (8.33%) CITP
3 1 (4.17%) CCNA
3 1 (4.17%) Degree
Quality Assurance & Compliance
1 10 (41.67%) ISO/IEC 20000
2 8 (33.33%) ISO 9001
3 2 (8.33%) ISO/IEC 27001
System Software
1 1 (4.17%) Active Directory
Systems Management
1 2 (8.33%) Cisco UCCE
Vendors
1 2 (8.33%) Cisco
1 2 (8.33%) Microsoft
2 1 (4.17%) BMC
2 1 (4.17%) HP
2 1 (4.17%) Remedy
2 1 (4.17%) ServiceNow