Scotland Service Management Contracts

This section looks at the demand for Service Management skills within the Scotland region with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT job ads that have cited Service Management over the 3 months to 4 July 2008 with a comparison to the same period last year.

Service Management
Location Aberdeen Basingstoke Bath Berkshire Bicester Birmingham Bournemouth Bracknell Bradford Brighton Buckinghamshire Camberley Cambridgeshire Canary Wharf Cardiff Chalfont St Giles Cheltenham Cheshire Chester Chesterfield City of London Conwy Corsham Coventry Crawley Croydon Denbighshire Derbyshire Devon Docklands, London Dorking Dorset Dundee Durham East Kilbride East Midlands East of England East Sussex East Yorkshire Edinburgh England Essex Farnborough Glasgow Gloucestershire Hampshire Hemel Hempstead Herefordshire Hertfordshire Highlands Horsham Hull Inverness Kent Kingston Upon Thames Lancashire Leeds Leicester Leicestershire Liverpool London M4 Corridor Maidenhead Manchester Merseyside Middlesex Midlands Milton Keynes Motherwell Newbury Newcastle Newcastle Upon Tyne Norfolk North East North Lanarkshire North Wales North West North Yorkshire Northampton Northamptonshire Norwich Nottingham Nottinghamshire Oxford Oxfordshire Paisley Peterborough Poole Prescot Preston Reading Reigate Renfrewshire Rhyl Rotherham Salisbury Scotland Sheffield Shropshire Slough Somerset South East South Lanarkshire South Wales South West South Yorkshire Southampton Staffordshire Staines Surrey Swansea Swindon Tamworth Taunton Telford Tyne and Wear UK Uxbridge Wales Warrington Warwickshire Watford West Midlands West Sussex West Wales West Yorkshire Westminster Wigan Wilmslow Wiltshire Windsor York Yorkshire	3 months to 4 Jul 2008	Same period last year
Rank	65	108
Rank change on same period last year	+43
Matching contract IT job ads	38	24
As % of all UK contract IT job ads sampled	0.050 %	0.025 %
As % of the category below	3.333 %	1.549 %
Daily rates quoted	11	5
Average minimum daily rate	£340	£301
Average daily rate	£363	£316
% change on same period last year	+14.93 %
Average maximum daily rate	£386	£331
UK excluding London average daily rate	£375	£378
% change on same period last year	-0.92 %
Hourly rates quoted	6	7
Average minimum hourly rate	£15.86	£22.14
Average hourly rate	£16.49	£23.07
% change on same period last year	-28.51 %
Average maximum hourly rate	£17.13	£24.00
UK excluding London average hourly rate	£20.91	£27.98
% change on same period last year	-25.25 %
Processes & Methodologies Scotland
Matching contract IT job ads	1140	1549
As % of all UK contract IT job ads sampled	1.503 %	1.643 %
Daily rates quoted	282	319
Average minimum daily rate	£307	£322
Average daily rate	£328	£336
% change on same period last year	-2.52 %
Average maximum daily rate	£349	£351
UK excluding London average daily rate	£384	£374
% change on same period last year	+2.50 %
Hourly rates quoted	58	84
Average minimum hourly rate	£19.58	£22.77
Average hourly rate	£21.09	£24.32
% change on same period last year	-13.25 %
Average maximum hourly rate	£22.61	£25.86
UK excluding London average hourly rate	£29.40	£30.19
% change on same period last year	-2.62 %
Service Management UK

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Management
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Service Management across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Service Management
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Scotland region.

Service Management
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Scotland region over the 3 months to 4 July 2008.

Service Management
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Scotland region.

Service Management
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the Scotland region over the 3 months to 4 July 2008.

Service Management
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT job ads citing Service Management within the Scotland region over the 3 months to 4 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Edinburgh	+18	13	£419	+25.00 %
Glasgow	+17	12	£210	-26.95 %
South Lanarkshire	+2	3	-	-
North Lanarkshire	-	2	-	-
Renfrewshire	-	2	-	-
Highlands	-	1	-	-
Dundee	-	1	£200	-
Aberdeen	+2	1	£400	-

Service Management UK

Service Management
Top 30 Related IT Skills

For the 6 months to 4 July 2008, IT contractor jobs across the Scotland region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 32 (36.78 %) ITIL 2 22 (25.29 %) Finance 3 18 (20.69 %) MS Office 3 18 (20.69 %) Microsoft 4 15 (17.24 %) Active Directory 5 14 (16.09 %) MS Exchange 6 13 (14.94 %) Windows 7 10 (11.49 %) Project Management 7 10 (11.49 %) Banking 8 9 (10.34 %) Service Delivery 8 9 (10.34 %) Change Management 9 7 (8.046 %) Remedy 9 7 (8.046 %) ITSM 9 7 (8.046 %) Stakeholder Management 9 7 (8.046 %) SQL

9 7 (8.046 %) Oracle 9 7 (8.046 %) Microsoft Certification 9 7 (8.046 %) Test Management 10 6 (6.897 %) HP 10 6 (6.897 %) SLA 10 6 (6.897 %) MCSE 10 6 (6.897 %) PRINCE2 11 5 (5.747 %) IIS 11 5 (5.747 %) Cisco 11 5 (5.747 %) LAN 11 5 (5.747 %) WAN 11 5 (5.747 %) ITIL Certification 12 4 (4.598 %) SAN 12 4 (4.598 %) Internet 12 4 (4.598 %) Solaris

Service Management
Top Related IT Skills by Category

For the 6 months to 4 July 2008, IT contractor jobs across the Scotland region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development 1 3 (3.448 %) HTML 1 3 (3.448 %) .NET 1 3 (3.448 %) ASP 2 2 (2.299 %) J2EE 2 2 (2.299 %) WebServices 2 2 (2.299 %) WebSphere 3 1 (1.149 %) XML 3 1 (1.149 %) ASP.NET 3 1 (1.149 %) SOAP	Application Platforms 1 14 (16.09 %) MS Exchange 2 5 (5.747 %) IIS 3 2 (2.299 %) Apache 3 2 (2.299 %) Oracle HTTP Server 3 2 (2.299 %) IBM HTTP Server 4 1 (1.149 %) Exchange Server 2003 4 1 (1.149 %) Oracle BPEL 4 1 (1.149 %) SharePoint 4 1 (1.149 %) Lotus Notes
Applications 1 18 (20.69 %) MS Office 2 3 (3.448 %) MS Excel 2 3 (3.448 %) MS PowerPoint 3 1 (1.149 %) MS Visio	Business Applications 1 2 (2.299 %) SAP APO 2 1 (1.149 %) SAP PP
Communications & Networking 1 5 (5.747 %) LAN 1 5 (5.747 %) WAN 2 4 (4.598 %) SAN 2 4 (4.598 %) Internet 3 3 (3.448 %) Intranet 4 2 (2.299 %) IP Telephony 4 2 (2.299 %) HTTP 5 1 (1.149 %) WINS	Database & Business Intelligence 1 3 (3.448 %) RDBMS 2 2 (2.299 %) DB2 2 2 (2.299 %) Crystal Reports 3 1 (1.149 %) SQL Server 2005 3 1 (1.149 %) SQL Server
Development Applications 1 2 (2.299 %) ClearCase 1 2 (2.299 %) CruiseControl	General 1 22 (25.29 %) Finance 2 10 (11.49 %) Banking 3 4 (4.598 %) Retail 4 3 (3.448 %) Pensions 5 2 (2.299 %) Government 5 2 (2.299 %) Health 6 1 (1.149 %) Publishing 6 1 (1.149 %) Chemicals 6 1 (1.149 %) Investment Banking 6 1 (1.149 %) Insurance
Job Titles 1 36 (41.38 %) Analyst 2 14 (16.09 %) Service Analyst 3 8 (9.195 %) Project Manager 4 7 (8.046 %) Consultant 4 7 (8.046 %) Service Manager 5 6 (6.897 %) Support Analyst 6 5 (5.747 %) Business Analyst 6 5 (5.747 %) Management Consultant 6 5 (5.747 %) Services Delivery Manager 6 5 (5.747 %) Technical Analyst 6 5 (5.747 %) Delivery Manager 7 4 (4.598 %) Service Management Analyst 7 4 (4.598 %) Service Desk Analyst 8 3 (3.448 %) Systems Engineer 8 3 (3.448 %) Test Manager 8 3 (3.448 %) Service Management Consultant 9 2 (2.299 %) Environment Manager 9 2 (2.299 %) ITIL Consultant 9 2 (2.299 %) UNIX Engineer 9 2 (2.299 %) SAP APO Consultant	Miscellaneous 1 1 (1.149 %) Mainframe 1 1 (1.149 %) Management Information System 1 1 (1.149 %) Clustering 1 1 (1.149 %) Asset Management
Operating Systems 1 13 (14.94 %) Windows 2 4 (4.598 %) Solaris 3 3 (3.448 %) Windows XP 3 3 (3.448 %) Windows Server 2003 3 3 (3.448 %) Unix 4 2 (2.299 %) Linux 5 1 (1.149 %) Windows 2000 5 1 (1.149 %) AIX	Processes & Methodologies 1 32 (36.78 %) ITIL 2 10 (11.49 %) Project Management 3 9 (10.34 %) Service Delivery 3 9 (10.34 %) Change Management 4 7 (8.046 %) ITSM 4 7 (8.046 %) Stakeholder Management 4 7 (8.046 %) Test Management 5 6 (6.897 %) PRINCE2 6 4 (4.598 %) Migration 6 4 (4.598 %) Supplier Management 6 4 (4.598 %) Release Management 7 3 (3.448 %) Wealth Management 7 3 (3.448 %) Performance Management 8 2 (2.299 %) Business Analysis 8 2 (2.299 %) Requirements Analysis 8 2 (2.299 %) Load Balancing 8 2 (2.299 %) Software Testing 8 2 (2.299 %) PRINCE 8 2 (2.299 %) ERP 8 2 (2.299 %) Disaster Recovery
Programming Languages 1 7 (8.046 %) SQL 2 3 (3.448 %) JavaScript	Qualifications 1 7 (8.046 %) Microsoft Certification 2 6 (6.897 %) MCSE 3 5 (5.747 %) ITIL Certification 4 3 (3.448 %) ISEB 4 3 (3.448 %) MCP 5 2 (2.299 %) MCSA 5 2 (2.299 %) CNA 5 2 (2.299 %) Novell Certification 5 2 (2.299 %) HND 5 2 (2.299 %) ISEB Practitioner 5 2 (2.299 %) ISTQB 6 1 (1.149 %) Degree 6 1 (1.149 %) MCDST 6 1 (1.149 %) PRINCE2 Certification 6 1 (1.149 %) HNC
Quality Assurance & Compliance 1 6 (6.897 %) SLA	System Software 1 15 (17.24 %) Active Directory 2 1 (1.149 %) NetBackup
Systems Management 1 3 (3.448 %) ServiceCenter 2 1 (1.149 %) OpenView	Vendors 1 18 (20.69 %) Microsoft 2 7 (8.046 %) Oracle 2 7 (8.046 %) Remedy 3 6 (6.897 %) HP 4 5 (5.747 %) Cisco 5 4 (4.598 %) SAP 6 3 (3.448 %) IBM 6 3 (3.448 %) Sun 6 3 (3.448 %) Novell 6 3 (3.448 %) Peregrine 7 2 (2.299 %) Symantec 7 2 (2.299 %) Dell 8 1 (1.149 %) VMware 8 1 (1.149 %) Fujitsu 8 1 (1.149 %) Lotus 8 1 (1.149 %) Red Hat