The table below looks at the statistics for Service Management skills in IT contracts advertised for the Scotland region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 68 79 63
Rank change year-on-year
+11 -16
Contract jobs citing Service Management 52 33 47
As % of all contract IT jobs located in Scotland 1.97% 1.45% 2.28%
As % of the Processes & Methodologies category 2.57% 2.02% 3.32%
Number of daily rates quoted 32 15 27
Average daily rate
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£378 £370 £225
Average daily rate % change year-on-year
+2.02% +64.44%
90% offered a daily rate of more than £325 £325 £175
10% offered a daily rate of more than £495 £403 £470
UK excluding London average daily rate £375 £352 £350
% change year-on-year
+6.53% +0.57%
Number of hourly rates quoted 0 0 1
Average hourly rate - - £18.00
UK excluding London average hourly rate £14.69 £17.68 £17.50
% change year-on-year
-16.90% +1.00%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Contract IT job ads with a match in the
Processes & Methodologies category
2027 1630 1414
As % of all contract IT jobs located in Scotland 76.81% 71.43% 68.51%
Number of daily rates quoted 1139 822 755
Average daily rate £395 £375 £350
Average daily rate % change year-on-year
+5.33% +7.14%
90% offered a daily rate of more than £285 £250 £250
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £398 £375 £360
% change year-on-year
+6.00% +4.16%
Number of hourly rates quoted 20 30 18
Average hourly rate £28.50 £32.50 £27.50
Average hourly rate % change year-on-year
-12.30% +18.18%
90% offered a hourly rate of more than £15.77 £11.68 £12.65
10% offered a hourly rate of more than £47.50 £41.45 £58.40
UK excluding London average hourly rate £26.00 £27.50 £31.07
% change year-on-year
-5.45% -11.49%

Service Management
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Scotland region.

Service Management Daily Rate Trend in Scotland

Service Management
Daily Rate Histogram in Scotland

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Scotland region over the 3 months to 28 January 2015.

Service Management Daily Rate Histogram in Scotland

Service Management
Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Scotland region.

Service Management Hourly Rate Trend in Scotland

Service Management
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +16 28 £370 - 2
West Lothian +10 8 £325 - 1
Glasgow -9 4 £413 +20.21%
Stirling - 2 £435 -
North Lanarkshire - 1 - -
Highlands - - - -
Aberdeen - - - -
West Dunbartonshire - - - -
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 28 January 2015, IT contractor jobs across the Scotland region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 49 (59.04%) ITIL
2 26 (31.33%) ITSM
3 21 (25.30%) Project Management
4 20 (24.10%) Finance
5 15 (18.07%) Service Delivery
6 13 (15.66%) SQL
7 12 (14.46%) Security Cleared
8 11 (13.25%) SC Cleared
8 11 (13.25%) PRINCE2
9 10 (12.05%) XML
9 10 (12.05%) XSLT
9 10 (12.05%) SMS
9 10 (12.05%) ITIL Certification
9 10 (12.05%) Subversion
9 10 (12.05%) Enterprise Software
10 9 (10.84%) Data Analysis
10 9 (10.84%) Incident Management
10 9 (10.84%) Banking
10 9 (10.84%) Change Management
10 9 (10.84%) Workflow
10 9 (10.84%) SAN
10 9 (10.84%) MS Office
11 8 (9.64%) HP
11 8 (9.64%) Disaster Recovery
12 7 (8.43%) Firewall
12 7 (8.43%) Windows
12 7 (8.43%) 3PAR
13 6 (7.23%) Continuous Improvement
13 6 (7.23%) ITIL V3
13 6 (7.23%) QA

Service Management
Top Related IT Skills in Scotland by Category

For the 6 months to 28 January 2015, IT contractor jobs across the Scotland region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (4.82%) SharePoint
1 4 (4.82%) IIS
2 2 (2.41%) TWiki
2 2 (2.41%) Oracle Application Server
2 2 (2.41%) WebLogic
2 2 (2.41%) IBM Notes
Applications
1 9 (10.84%) MS Office
2 5 (6.02%) MS Excel
3 4 (4.82%) MS Visio
4 2 (2.41%) MS PowerPoint
5 1 (1.20%) MS Project
Business Applications
1 4 (4.82%) Remedy ITSM
2 3 (3.61%) Remedy AR System
3 2 (2.41%) Oracle EBS R12
3 2 (2.41%) Oracle 11i
3 2 (2.41%) Oracle Applications
Cloud Services
1 1 (1.20%) HP Helion
Communications & Networking
1 10 (12.05%) SMS
2 9 (10.84%) SAN
3 7 (8.43%) Firewall
4 6 (7.23%) WAN
4 6 (7.23%) LAN
5 4 (4.82%) Junos
5 4 (4.82%) Cisco IOS
5 4 (4.82%) Network Security
6 3 (3.61%) NAS
6 3 (3.61%) Fibre Channel
7 2 (2.41%) DHCP
7 2 (2.41%) VPN
7 2 (2.41%) DNS
8 1 (1.20%) Wireless
8 1 (1.20%) VLAN
8 1 (1.20%) Structured Cabling
Database & Business Intelligence
1 3 (3.61%) SQL Server
1 3 (3.61%) Crystal Reports
2 2 (2.41%) Oracle Database
2 2 (2.41%) SQL Server 2008
2 2 (2.41%) Oracle Database 11g
3 1 (1.20%) Data Warehouse
Development Applications
1 10 (12.05%) Subversion
2 2 (2.41%) JIRA
General
1 20 (24.10%) Finance
2 9 (10.84%) Banking
3 1 (1.20%) Front Office
3 1 (1.20%) Law
3 1 (1.20%) Manufacturing
3 1 (1.20%) Retail
3 1 (1.20%) Multimedia
3 1 (1.20%) Retail Banking
Job Titles
1 14 (16.87%) Analyst
2 13 (15.66%) Service Manager
3 12 (14.46%) Project Manager
4 9 (10.84%) Applications Support
5 7 (8.43%) Consultant
5 7 (8.43%) Support Analyst
6 6 (7.23%) Applications Support Analyst
7 5 (6.02%) Delivery Manager
7 5 (6.02%) Network Engineer
8 4 (4.82%) IT Services Manager
8 4 (4.82%) Service Desk Manager
8 4 (4.82%) Change Manager
8 4 (4.82%) Senior Analyst
9 3 (3.61%) Services Delivery Manager
9 3 (3.61%) Incident Manager
9 3 (3.61%) Head of IT
10 2 (2.41%) Senior Operations Analyst
10 2 (2.41%) Major Incident Manager
10 2 (2.41%) Service Management Consultant
10 2 (2.41%) Remedy Specialist
Libraries, Frameworks & Software Standards
1 10 (12.05%) XML
1 10 (12.05%) XSLT
2 3 (3.61%) .NET
3 2 (2.41%) Web Services
3 2 (2.41%) Middleware
4 1 (1.20%) CSS
4 1 (1.20%) Application Packaging
Miscellaneous
1 10 (12.05%) Enterprise Software
2 6 (7.23%) Management Information System
3 4 (4.82%) Analytical Skills
3 4 (4.82%) Cryptography
4 3 (3.61%) Replication
4 3 (3.61%) NHS
5 2 (2.41%) User Experience
5 2 (2.41%) Open Source
5 2 (2.41%) Fat Client
5 2 (2.41%) Thin Client
6 1 (1.20%) E-Learning
6 1 (1.20%) CESG
6 1 (1.20%) Mainframe
6 1 (1.20%) LIMS
6 1 (1.20%) SCADA
6 1 (1.20%) Computer Science
6 1 (1.20%) Data Structures
Operating Systems
1 7 (8.43%) Windows
2 4 (4.82%) Windows Server 2008
2 4 (4.82%) Windows Server 2003
3 2 (2.41%) Red Hat Enterprise Linux
3 2 (2.41%) UNIX
3 2 (2.41%) AIX
3 2 (2.41%) HPUX
3 2 (2.41%) Solaris
3 2 (2.41%) Linux
4 1 (1.20%) Windows 8
Processes & Methodologies
1 49 (59.04%) ITIL
2 26 (31.33%) ITSM
3 21 (25.30%) Project Management
4 15 (18.07%) Service Delivery
5 11 (13.25%) PRINCE2
6 9 (10.84%) Data Analysis
6 9 (10.84%) Incident Management
6 9 (10.84%) Change Management
6 9 (10.84%) Workflow
7 8 (9.64%) Disaster Recovery
8 6 (7.23%) Continuous Improvement
8 6 (7.23%) ITIL V3
9 5 (6.02%) Six Sigma
9 5 (6.02%) Business Transformation
10 4 (4.82%) Network Management
10 4 (4.82%) Capacity Planning
10 4 (4.82%) Network Monitoring
10 4 (4.82%) Network Load Balancing
10 4 (4.82%) Knowledge Management
10 4 (4.82%) Agile Software Development
Programming Languages
1 13 (15.66%) SQL
Qualifications
1 12 (14.46%) Security Cleared
2 11 (13.25%) SC Cleared
3 10 (12.05%) ITIL Certification
4 2 (2.41%) Degree
4 2 (2.41%) PRINCE2 Practitioner
5 1 (1.20%) CISM
5 1 (1.20%) CCNP
5 1 (1.20%) CCNA
5 1 (1.20%) PMP
5 1 (1.20%) CISSP
5 1 (1.20%) Cisco Certification
Quality Assurance & Compliance
1 6 (7.23%) QA
2 4 (4.82%) JSP 440
2 4 (4.82%) SLA
3 1 (1.20%) ISO 9000
3 1 (1.20%) COBIT
System Software
1 4 (4.82%) VMware ESXi
1 4 (4.82%) vSphere
1 4 (4.82%) Hyper-V
2 3 (3.61%) VMware Infrastructure
3 2 (2.41%) RHEV
3 2 (2.41%) KVM
3 2 (2.41%) Oracle RAC
3 2 (2.41%) VMware ESX
4 1 (1.20%) Microsoft App-V
4 1 (1.20%) RACF
Systems Management
1 4 (4.82%) WhatsUp Gold
2 1 (1.20%) HP Data Protector
2 1 (1.20%) SCCM
Vendors
1 8 (9.64%) HP
2 7 (8.43%) 3PAR
3 5 (6.02%) Cisco
4 4 (4.82%) F5
4 4 (4.82%) Crossbeam
4 4 (4.82%) TippingPoint
4 4 (4.82%) Riverbed
4 4 (4.82%) Remedy
4 4 (4.82%) McAfee
4 4 (4.82%) CheckPoint
4 4 (4.82%) EMC
4 4 (4.82%) Juniper
4 4 (4.82%) Microsoft
4 4 (4.82%) Oracle
5 3 (3.61%) VMware
5 3 (3.61%) BMC
5 3 (3.61%) NetApp
5 3 (3.61%) Citrix
5 3 (3.61%) Brocade
6 2 (2.41%) Lotus