The table below looks at the statistics for Service Management skills in IT contracts advertised for the Scotland region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 29 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
Service Management
Rank 48 61 93
Rank change year-on-year
+13 +32
Contract jobs citing Service Management 91 83 43
As % of all contract IT jobs located in Scotland 3.67% 2.59% 1.56%
As % of the Processes & Methodologies category 4.41% 3.18% 1.97%
Number of daily rates quoted 43 42 30
Median daily rate £350 £350 £273
Median daily rate % change year-on-year
- +28.44%
90% offered a daily rate of more than £224 £225 £175
10% offered a daily rate of more than £500 £475 £410
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 2 2 2
Median hourly rate £35.75 £16.05 £88.50
Median hourly rate % change year-on-year
+122.74% -81.86%
90% offered a hourly rate of more than £35.55 £12.89 £27.30
10% offered a hourly rate of more than £35.95 £19.21 £149.70
UK excluding London median hourly rate £14.50 £15.88 £14.38
% change year-on-year
-8.66% +10.43%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Contract IT job ads with a match in the
Processes & Methodologies category
2062 2613 2188
As % of all contract IT jobs located in Scotland 83.15% 81.55% 79.51%
Number of daily rates quoted 1225 1321 1152
Median daily rate £356 £375 £375
Median daily rate % change year-on-year
-5.06% -
90% offered a daily rate of more than £245 £270 £250
10% offered a daily rate of more than £475 £475 £500
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 30 57 34
Median hourly rate £39.50 £30.00 £24.00
Median hourly rate % change year-on-year
+31.66% +25.00%
90% offered a hourly rate of more than £11.93 £12.35 £12.00
10% offered a hourly rate of more than £47.25 £46.70 £165.00
UK excluding London median hourly rate £30.00 £30.00 £27.00
% change year-on-year
- +11.11%

Service Management
Jobs Demand Trend in Scotland

The demand trend of contract jobs across the Scotland region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Scotland region.

Service Management Daily Rate Trend in Scotland

Service Management
Daily Rate Histogram in Scotland

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Scotland region over the 3 months to 29 July 2016.

Service Management Daily Rate Histogram in Scotland

Service Management
Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Scotland region.

Service Management Hourly Rate Trend in Scotland

Service Management
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 29 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +8 47 £463 +21.31% 2
Renfrewshire -6 17 £290 +61.11%
Glasgow -9 12 £350 - 1
Stirling +4 2 £425 -15.00%
Fife +4 1 £325 -
Inverclyde +1 1 - -
West Dunbartonshire - 1 - -
Aberdeen - 1 £125 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 29 July 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Scotland region with a requirement for Service Management.

1 103 (64.38%) ITIL
2 52 (32.50%) Finance
3 44 (27.50%) ITSM
4 41 (25.63%) Windows
5 36 (22.50%) Service Delivery
6 30 (18.75%) Banking
7 27 (16.88%) Microsoft
7 27 (16.88%) HP
7 27 (16.88%) ITIL V3
8 26 (16.25%) CA
9 25 (15.63%) Stakeholder Management
10 23 (14.38%) Security Cleared
11 22 (13.75%) Release Management
11 22 (13.75%) IBM
12 21 (13.13%) VBScript
12 21 (13.13%) Project Management
12 21 (13.13%) Continuous Improvement
13 20 (12.50%) SLA
14 19 (11.88%) Perl
14 19 (11.88%) Change Management
15 18 (11.25%) Java
15 18 (11.25%) Regular Expression
16 17 (10.63%) HP SiteScope
16 17 (10.63%) Linux
16 17 (10.63%) ITIL Certification
17 16 (10.00%) AIX
17 16 (10.00%) HPUX
17 16 (10.00%) Solaris
17 16 (10.00%) SQL
17 16 (10.00%) MS Office

Service Management
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (3.13%) SharePoint
2 4 (2.50%) OpenStack
3 1 (0.63%) Blackberry Enterprise Server
3 1 (0.63%) Exchange Server 2010
3 1 (0.63%) IBM Notes
3 1 (0.63%) IIS
3 1 (0.63%) MS Exchange
3 1 (0.63%) Oracle Application Server
3 1 (0.63%) Skype for Business
3 1 (0.63%) WebLogic
Applications
1 16 (10.00%) MS Office
2 15 (9.38%) MS Excel
3 4 (2.50%) MS Project
4 2 (1.25%) MS PowerPoint
Business Applications
1 2 (1.25%) Remedy ITSM
2 1 (0.63%) assyst
2 1 (0.63%) Eikon
Cloud Services
1 6 (3.75%) SaaS
2 1 (0.63%) Microsoft Azure
2 1 (0.63%) Office 365
2 1 (0.63%) PaaS
Communications & Networking
1 11 (6.88%) LAN
2 10 (6.25%) WAN
3 7 (4.38%) FTP
4 5 (3.13%) Firewall
4 5 (3.13%) TCP/IP
5 4 (2.50%) Cisco ASA
5 4 (2.50%) Cisco IOS
5 4 (2.50%) EIGRP
5 4 (2.50%) Network Security
5 4 (2.50%) OSPF
5 4 (2.50%) Wi-Fi
6 3 (1.88%) DNS
6 3 (1.88%) SAN
6 3 (1.88%) VPN
6 3 (1.88%) Wireless
7 2 (1.25%) DHCP
7 2 (1.25%) NetScaler
7 2 (1.25%) Wireshark
8 1 (0.63%) Ethernet
8 1 (0.63%) VoIP
Database & Business Intelligence
1 6 (3.75%) SQL Server
2 1 (0.63%) Oracle Database
2 1 (0.63%) Oracle Database 11g
2 1 (0.63%) SQL Server 2005
2 1 (0.63%) SQL Server 2008
Development Applications
1 2 (1.25%) Fiddler
1 2 (1.25%) ProC
2 1 (0.63%) JIRA
2 1 (0.63%) Visual Studio
General
1 52 (32.50%) Finance
2 30 (18.75%) Banking
3 12 (7.50%) Law
4 7 (4.38%) Retail
4 7 (4.38%) Retail Banking
5 5 (3.13%) Advertising
6 4 (2.50%) Electronics
6 4 (2.50%) Military
7 3 (1.88%) Front Office
7 3 (1.88%) Investment Banking
8 2 (1.25%) Marketing
8 2 (1.25%) Publishing
8 2 (1.25%) Telecoms
Job Titles
1 33 (20.63%) Service Manager
2 19 (11.88%) IT Manager
3 15 (9.38%) Analyst
3 15 (9.38%) IT Services Manager
4 12 (7.50%) Consultant
4 12 (7.50%) Service Transition Manager
4 12 (7.50%) Transition Manager
5 11 (6.88%) Monitoring Engineer
6 10 (6.25%) Architect
7 9 (5.63%) Delivery Manager
7 9 (5.63%) Systems Engineer
7 9 (5.63%) Systems Monitoring Engineer
8 8 (5.00%) Change Manager
8 8 (5.00%) Developer
9 6 (3.75%) Implementation Engineer
9 6 (3.75%) Project Manager
9 6 (3.75%) Service Analyst
9 6 (3.75%) Service Architect
9 6 (3.75%) Services Delivery Manager
9 6 (3.75%) Technical Developer
Libraries, Frameworks & Software Standards
1 18 (11.25%) Regular Expression
2 7 (4.38%) ISPF
3 3 (1.88%) Middleware
3 3 (1.88%) Web Services
4 2 (1.25%) XML
5 1 (0.63%) .NET
5 1 (0.63%) CSS
Miscellaneous
1 15 (9.38%) Data Centre
2 12 (7.50%) Mainframe
3 11 (6.88%) Management Information System
4 8 (5.00%) CMDB
5 7 (4.38%) iSeries
5 7 (4.38%) Tandem
6 6 (3.75%) Analytical Skills
6 6 (3.75%) User Experience
7 4 (2.50%) Cryptography
8 3 (1.88%) Computer Science
9 2 (1.25%) Client/Server
9 2 (1.25%) Clustering
9 2 (1.25%) Enterprise Software
9 2 (1.25%) Health Informatics
9 2 (1.25%) Informatics
10 1 (0.63%) Blackberry
10 1 (0.63%) Fat Client
10 1 (0.63%) Statistics
10 1 (0.63%) Thin Client
10 1 (0.63%) Video Conferencing
Operating Systems
1 41 (25.63%) Windows
2 17 (10.63%) Linux
3 16 (10.00%) AIX
3 16 (10.00%) HPUX
3 16 (10.00%) Solaris
4 15 (9.38%) Red Hat Enterprise Linux
4 15 (9.38%) Unix
4 15 (9.38%) Windows Server 2008
4 15 (9.38%) Windows XP
5 13 (8.13%) Windows Server 2003
6 9 (5.63%) Windows 7
7 5 (3.13%) zOS
8 3 (1.88%) Windows Server
9 2 (1.25%) Windows 10
10 1 (0.63%) Apple iOS
10 1 (0.63%) Windows 8
10 1 (0.63%) Windows Server 2012
Processes & Methodologies
1 103 (64.38%) ITIL
2 44 (27.50%) ITSM
3 36 (22.50%) Service Delivery
4 27 (16.88%) ITIL V3
5 25 (15.63%) Stakeholder Management
6 22 (13.75%) Release Management
7 21 (13.13%) Continuous Improvement
7 21 (13.13%) Project Management
8 19 (11.88%) Change Management
9 14 (8.75%) PRINCE2
9 14 (8.75%) Service Design
10 13 (8.13%) Supplier Management
11 12 (7.50%) Configuration Management
12 11 (6.88%) Performance Management
13 10 (6.25%) Incident Management
13 10 (6.25%) Risk Management
14 9 (5.63%) Agile Software Development
14 9 (5.63%) Validation
15 8 (5.00%) Process Improvement
16 7 (4.38%) Application Performance Management
Programming Languages
1 21 (13.13%) VBScript
2 19 (11.88%) Perl
3 18 (11.25%) Java
4 16 (10.00%) PowerShell
4 16 (10.00%) SQL
5 14 (8.75%) Bourne shell
5 14 (8.75%) Korn
6 7 (4.38%) JCL
7 5 (3.13%) C
7 5 (3.13%) Groovy
7 5 (3.13%) JavaScript
7 5 (3.13%) PHP
8 4 (2.50%) C++
Qualifications
1 23 (14.38%) Security Cleared
2 17 (10.63%) ITIL Certification
3 14 (8.75%) SC Cleared
4 9 (5.63%) Degree
5 6 (3.75%) MCP
5 6 (3.75%) Microsoft Certification
6 5 (3.13%) CCNP
6 5 (3.13%) Cisco Certification
7 4 (2.50%) CCNA
7 4 (2.50%) MCSE
8 2 (1.25%) MCSA
9 1 (0.63%) BC Cleared
9 1 (0.63%) BPSS Clearance
9 1 (0.63%) CCIE
9 1 (0.63%) Citrix Certification
9 1 (0.63%) DV Cleared
9 1 (0.63%) HND
9 1 (0.63%) PMP
9 1 (0.63%) PRINCE2 Certification
9 1 (0.63%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 20 (12.50%) SLA
2 6 (3.75%) QA
3 4 (2.50%) Disclosure Scotland
4 3 (1.88%) COBIT
5 1 (0.63%) Sarbanes-Oxley
System Software
1 12 (7.50%) Active Directory
2 7 (4.38%) ACF2
2 7 (4.38%) Time Sharing Option
3 3 (1.88%) VMware ESX
3 3 (1.88%) VMware Infrastructure
4 2 (1.25%) XenApp
4 2 (1.25%) XenDesktop
5 1 (0.63%) KVM
5 1 (0.63%) Oracle RAC
5 1 (0.63%) RACF
5 1 (0.63%) RHEV
5 1 (0.63%) Virtual Servers
Systems Management
1 17 (10.63%) HP SiteScope
2 16 (10.00%) SCOM
2 16 (10.00%) Tivoli
3 13 (8.13%) Netcool
4 8 (5.00%) zSecure
5 5 (3.13%) SCCM
6 2 (1.25%) Microsoft Clustering
6 2 (1.25%) Tivoli Monitoring
6 2 (1.25%) Unicenter
6 2 (1.25%) WSUS
7 1 (0.63%) Cisco Prime
7 1 (0.63%) Norton AntiVirus
Vendors
1 27 (16.88%) HP
1 27 (16.88%) Microsoft
2 26 (16.25%) CA
3 22 (13.75%) IBM
4 15 (9.38%) Red Hat
5 12 (7.50%) ServiceNow
6 6 (3.75%) Cisco
7 5 (3.13%) Intel Security
7 5 (3.13%) Remedy
8 4 (2.50%) Citrix
8 4 (2.50%) VMware
9 3 (1.88%) FrontRange
9 3 (1.88%) Nimsoft
9 3 (1.88%) Oracle
10 2 (1.25%) AppSense
10 2 (1.25%) Compuware
10 2 (1.25%) NetIQ
10 2 (1.25%) PeopleSoft
10 2 (1.25%) SAP
11 1 (0.63%) Wincor Nixdorf