The table below looks at the statistics for Service Management skills in IT contracts advertised for the Scotland region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 30 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Aug 2016
Same period 2015 Same period 2014
Service Management
Rank 60 47 89
Rank change year-on-year
-13 +42
Contract jobs citing Service Management 69 100 40
As % of all contract IT jobs located in Scotland 3.05% 3.08% 1.46%
As % of the Processes & Methodologies category 3.69% 3.77% 1.83%
Number of daily rates quoted 29 48 21
Median daily rate £350 £350 £290
Median daily rate % change year-on-year
- +20.68%
90% offered a daily rate of more than £289 £207 £185
10% offered a daily rate of more than £500 £475 £500
UK excluding London median daily rate £400 £375 £351
% change year-on-year
+6.66% +6.83%
Number of hourly rates quoted 1 0 2
Median hourly rate £35.50 - £88.50
UK excluding London median hourly rate £14.50 £18.52 £14.00
% change year-on-year
-21.70% +32.28%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Contract IT job ads with a match in the
Processes & Methodologies category
1868 2653 2189
As % of all contract IT jobs located in Scotland 82.65% 81.71% 79.83%
Number of daily rates quoted 1093 1381 1121
Median daily rate £356 £375 £375
Median daily rate % change year-on-year
-5.06% -
90% offered a daily rate of more than £270 £270 £251
10% offered a daily rate of more than £475 £488 £490
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 40 60 28
Median hourly rate £38.00 £30.50 £24.25
Median hourly rate % change year-on-year
+24.59% +25.77%
90% offered a hourly rate of more than £11.44 £12.35 £12.00
10% offered a hourly rate of more than £47.25 £55.00 £165.00
UK excluding London median hourly rate £30.00 £32.54 £25.75
% change year-on-year
-7.80% +26.36%

Service Management
Jobs Demand Trend in Scotland

The demand trend of contract jobs across the Scotland region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Scotland region.

Service Management Daily Rate Trend in Scotland

Service Management
Daily Rate Histogram in Scotland

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Scotland region over the 3 months to 30 August 2016.

Service Management Daily Rate Histogram in Scotland

Service Management
Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Scotland region.

Service Management Hourly Rate Trend in Scotland

Service Management
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 30 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +4 41 £450 +18.03% 4
Glasgow -3 10 £350 - 1
Renfrewshire -11 10 £300 -16.08%
South Lanarkshire - 3 - -
Stirling 0 1 - -
Fife -5 1 £325 -
West Dunbartonshire - 1 - -
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 30 August 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Scotland region with a requirement for Service Management.

1 89 (60.14%) ITIL
2 39 (26.35%) Finance
3 38 (25.68%) ITSM
4 37 (25.00%) Windows
5 33 (22.30%) Service Delivery
6 25 (16.89%) Stakeholder Management
6 25 (16.89%) Banking
6 25 (16.89%) HP
7 24 (16.22%) Microsoft
7 24 (16.22%) CA
8 23 (15.54%) IBM
8 23 (15.54%) ITIL V3
9 22 (14.86%) Security Cleared
10 21 (14.19%) VBScript
11 20 (13.51%) Release Management
12 19 (12.84%) Perl
12 19 (12.84%) SQL
12 19 (12.84%) MS Office
12 19 (12.84%) Change Management
13 18 (12.16%) ITIL Certification
13 18 (12.16%) Java
13 18 (12.16%) SLA
13 18 (12.16%) Regular Expression
14 17 (11.49%) Continuous Improvement
14 17 (11.49%) HP SiteScope
14 17 (11.49%) Linux
14 17 (11.49%) Project Management
15 16 (10.81%) Tivoli
15 16 (10.81%) AIX
15 16 (10.81%) HPUX

Service Management
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (3.38%) SharePoint
2 4 (2.70%) OpenStack
3 1 (0.68%) Blackberry Enterprise Server
3 1 (0.68%) Exchange Server 2010
3 1 (0.68%) IBM Notes
3 1 (0.68%) IIS
3 1 (0.68%) MS Exchange
3 1 (0.68%) Oracle Application Server
3 1 (0.68%) Skype for Business
3 1 (0.68%) WebLogic
Applications
1 19 (12.84%) MS Office
2 13 (8.78%) MS Excel
3 3 (2.03%) MS Visio
4 2 (1.35%) MS PowerPoint
4 2 (1.35%) MS Project
Business Applications
1 3 (2.03%) Infor CloudSuite Industrial (formerly SyteLine)
2 1 (0.68%) assyst
2 1 (0.68%) Remedy ITSM
Cloud Services
1 4 (2.70%) SaaS
2 1 (0.68%) Microsoft Azure
2 1 (0.68%) Office 365
2 1 (0.68%) PaaS
Communications & Networking
1 10 (6.76%) LAN
2 9 (6.08%) WAN
3 8 (5.41%) FTP
4 5 (3.38%) Firewall
4 5 (3.38%) TCP/IP
5 4 (2.70%) Cisco ASA
5 4 (2.70%) Cisco IOS
5 4 (2.70%) EIGRP
5 4 (2.70%) Network Security
5 4 (2.70%) OSPF
5 4 (2.70%) Wi-Fi
6 3 (2.03%) DNS
6 3 (2.03%) SAN
6 3 (2.03%) VPN
6 3 (2.03%) Wireless
7 2 (1.35%) DHCP
7 2 (1.35%) NetScaler
7 2 (1.35%) Wireshark
8 1 (0.68%) Cisco ISE
8 1 (0.68%) Ethernet
Database & Business Intelligence
1 9 (6.08%) SQL Server
2 3 (2.03%) Oracle Reports
2 3 (2.03%) QlikView
2 3 (2.03%) SQL Server Integration Services
3 1 (0.68%) Oracle Database
3 1 (0.68%) Oracle Database 11g
3 1 (0.68%) SQL Server 2005
3 1 (0.68%) SQL Server 2008
Development Applications
1 2 (1.35%) Fiddler
1 2 (1.35%) ProC
2 1 (0.68%) JIRA
2 1 (0.68%) Visual Studio
General
1 39 (26.35%) Finance
2 25 (16.89%) Banking
3 12 (8.11%) Law
4 6 (4.05%) Retail
4 6 (4.05%) Retail Banking
5 5 (3.38%) Advertising
6 4 (2.70%) Electronics
6 4 (2.70%) Military
7 3 (2.03%) Manufacturing
8 2 (1.35%) Marketing
8 2 (1.35%) Publishing
8 2 (1.35%) Telecoms
Job Titles
1 28 (18.92%) Service Manager
2 15 (10.14%) IT Manager
3 13 (8.78%) Analyst
4 11 (7.43%) Consultant
4 11 (7.43%) IT Services Manager
4 11 (7.43%) Monitoring Engineer
5 10 (6.76%) Architect
5 10 (6.76%) Service Transition Manager
5 10 (6.76%) Transition Manager
6 9 (6.08%) Systems Engineer
6 9 (6.08%) Systems Monitoring Engineer
7 8 (5.41%) Change Manager
7 8 (5.41%) Delivery Manager
7 8 (5.41%) Developer
8 7 (4.73%) Technical Developer
9 6 (4.05%) Implementation Engineer
9 6 (4.05%) Service Architect
9 6 (4.05%) Services Delivery Manager
10 5 (3.38%) Monitoring Specialist
10 5 (3.38%) Systems Analyst
Libraries, Frameworks & Software Standards
1 18 (12.16%) Regular Expression
2 8 (5.41%) ISPF
3 4 (2.70%) Middleware
4 2 (1.35%) Web Services
4 2 (1.35%) XML
5 1 (0.68%) .NET
5 1 (0.68%) CSS
Miscellaneous
1 13 (8.78%) Data Centre
1 13 (8.78%) Management Information System
2 12 (8.11%) Mainframe
3 8 (5.41%) CMDB
3 8 (5.41%) iSeries
3 8 (5.41%) Tandem
4 7 (4.73%) Analytical Skills
5 6 (4.05%) User Experience
6 4 (2.70%) Cryptography
7 3 (2.03%) Computer Science
7 3 (2.03%) Data Extraction
8 2 (1.35%) Client/Server
8 2 (1.35%) Clustering
8 2 (1.35%) Enterprise Software
8 2 (1.35%) Health Informatics
8 2 (1.35%) Informatics
9 1 (0.68%) Blackberry
9 1 (0.68%) Private Cloud
9 1 (0.68%) Statistics
9 1 (0.68%) Thin Client
Operating Systems
1 37 (25.00%) Windows
2 17 (11.49%) Linux
3 16 (10.81%) AIX
3 16 (10.81%) HPUX
3 16 (10.81%) Solaris
4 15 (10.14%) Red Hat Enterprise Linux
4 15 (10.14%) Unix
4 15 (10.14%) Windows Server 2008
5 14 (9.46%) Windows XP
6 13 (8.78%) Windows Server 2003
7 6 (4.05%) zOS
8 5 (3.38%) Windows 7
9 3 (2.03%) Windows Server
10 2 (1.35%) Windows 10
11 1 (0.68%) Apple iOS
11 1 (0.68%) Windows 8
11 1 (0.68%) Windows Server 2012
Processes & Methodologies
1 89 (60.14%) ITIL
2 38 (25.68%) ITSM
3 33 (22.30%) Service Delivery
4 25 (16.89%) Stakeholder Management
5 23 (15.54%) ITIL V3
6 20 (13.51%) Release Management
7 19 (12.84%) Change Management
8 17 (11.49%) Continuous Improvement
8 17 (11.49%) Project Management
9 13 (8.78%) Service Design
10 11 (7.43%) Incident Management
10 11 (7.43%) PRINCE2
10 11 (7.43%) Supplier Management
11 10 (6.76%) Configuration Management
11 10 (6.76%) Risk Management
12 9 (6.08%) Process Improvement
12 9 (6.08%) Validation
13 8 (5.41%) Migration
13 8 (5.41%) Performance Management
14 7 (4.73%) Agile Software Development
Programming Languages
1 21 (14.19%) VBScript
2 19 (12.84%) Perl
2 19 (12.84%) SQL
3 18 (12.16%) Java
4 16 (10.81%) PowerShell
5 14 (9.46%) Bourne shell
5 14 (9.46%) Korn
6 8 (5.41%) JCL
7 5 (3.38%) C
7 5 (3.38%) Groovy
7 5 (3.38%) JavaScript
7 5 (3.38%) PHP
8 4 (2.70%) C++
9 3 (2.03%) T-SQL
9 3 (2.03%) VB
9 3 (2.03%) VBA
Qualifications
1 22 (14.86%) Security Cleared
2 18 (12.16%) ITIL Certification
3 14 (9.46%) SC Cleared
4 5 (3.38%) CCNP
4 5 (3.38%) Cisco Certification
5 4 (2.70%) CCNA
6 3 (2.03%) Degree
7 2 (1.35%) MCP
7 2 (1.35%) Microsoft Certification
8 1 (0.68%) BC Cleared
8 1 (0.68%) BPSS Clearance
8 1 (0.68%) CCIE
8 1 (0.68%) Citrix Certification
8 1 (0.68%) DV Cleared
8 1 (0.68%) HND
8 1 (0.68%) MCSA
8 1 (0.68%) MCSE
8 1 (0.68%) PMP
8 1 (0.68%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 18 (12.16%) SLA
2 6 (4.05%) QA
3 4 (2.70%) Disclosure Scotland
4 1 (0.68%) Sarbanes-Oxley
System Software
1 8 (5.41%) Active Directory
1 8 (5.41%) Time Sharing Option
2 7 (4.73%) ACF2
3 3 (2.03%) VMware ESX
3 3 (2.03%) VMware Infrastructure
4 2 (1.35%) XenApp
4 2 (1.35%) XenDesktop
5 1 (0.68%) KVM
5 1 (0.68%) Oracle RAC
5 1 (0.68%) RACF
5 1 (0.68%) RHEV
5 1 (0.68%) Virtual Servers
Systems Management
1 17 (11.49%) HP SiteScope
2 16 (10.81%) SCOM
2 16 (10.81%) Tivoli
3 13 (8.78%) Netcool
4 8 (5.41%) zSecure
5 4 (2.70%) SCCM
6 2 (1.35%) Microsoft Clustering
6 2 (1.35%) Tivoli Monitoring
6 2 (1.35%) Unicenter
6 2 (1.35%) WSUS
7 1 (0.68%) Cisco Prime
7 1 (0.68%) Norton AntiVirus
Vendors
1 25 (16.89%) HP
2 24 (16.22%) CA
2 24 (16.22%) Microsoft
3 23 (15.54%) IBM
4 15 (10.14%) Red Hat
5 6 (4.05%) Cisco
5 6 (4.05%) Oracle
6 4 (2.70%) Citrix
6 4 (2.70%) Intel Security
6 4 (2.70%) VMware
7 3 (2.03%) Infor
7 3 (2.03%) Nimsoft
7 3 (2.03%) Remedy
7 3 (2.03%) ServiceNow
8 2 (1.35%) AppSense
8 2 (1.35%) Compuware
8 2 (1.35%) NetIQ
8 2 (1.35%) PeopleSoft
8 2 (1.35%) SAP
9 1 (0.68%) EMC