The table below looks at the statistics for Service Management skills in IT contracts advertised for the Scotland region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 26 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Feb 2017
Same period 2016 Same period 2015
Service Management
UK / Scotland
Rank 52 83 78
Rank change year-on-year
+31 -5
Contract jobs citing Service Management 59 53 50
As % of all contract IT jobs located in Scotland 3.43% 2.06% 1.82%
As % of the Processes & Methodologies category 4.08% 2.49% 2.24%
Number of daily rates quoted 47 24 30
Median daily rate £344 £388 £330
Median daily rate % change year-on-year
-11.29% +17.42%
90% offered a daily rate of more than £166 £108 £126
10% offered a daily rate of more than £430 £493 £450
UK excluding London median daily rate £410 £399 £375
% change year-on-year
+2.75% +6.40%
Number of hourly rates quoted 1 0 6
Median hourly rate £19.00 - £12.10
UK excluding London median hourly rate £13.75 £13.75 £16.50
% change year-on-year
- -16.66%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Contract IT job ads with a match in the
Processes & Methodologies category
1446 2132 2230
As % of all contract IT jobs located in Scotland 83.97% 82.76% 81.09%
Number of daily rates quoted 861 1151 1260
Median daily rate £388 £385 £400
Median daily rate % change year-on-year
+0.64% -3.75%
90% offered a daily rate of more than £250 £265 £275
10% offered a daily rate of more than £500 £550 £500
UK excluding London median daily rate £408 £400 £399
% change year-on-year
+2.00% +0.24%
Number of hourly rates quoted 26 27 41
Median hourly rate £45.00 £41.50 £23.50
Median hourly rate % change year-on-year
+8.43% +76.59%
90% offered a hourly rate of more than £14.50 £17.80 £12.10
10% offered a hourly rate of more than £66.00 £50.00 £49.00
UK excluding London median hourly rate £36.00 £40.00 £28.50
% change year-on-year
-10.00% +40.35%

Service Management
Jobs Demand Trend in Scotland

The demand trend of contract jobs across the Scotland region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Scotland region.

Service Management Daily Rate Trend in Scotland

Service Management
Daily Rate Histogram in Scotland

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Scotland region over the 3 months to 26 February 2017.

Service Management Daily Rate Histogram in Scotland

Service Management
Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Scotland region.

Service Management Hourly Rate Trend in Scotland

Service Management
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 26 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +12 28 £423 -8.64% 3
Glasgow +8 16 £344 +186.45% 1
Renfrewshire +14 6 £319 -20.31% 1
West Lothian -2 2 £423 -
Stirling +5 1 - -
West Dunbartonshire -2 1 £415 +107.50%
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 26 February 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Scotland region with a requirement for Service Management.

1 68 (73.12%) ITIL
2 37 (39.78%) ITSM
3 23 (24.73%) Finance
4 21 (22.58%) Continuous Improvement
5 20 (21.51%) Windows
5 20 (21.51%) Microsoft
6 19 (20.43%) Service Delivery
7 16 (17.20%) Firewall
7 16 (17.20%) Data Centre
8 15 (16.13%) Supplier Management
8 15 (16.13%) SCCM
8 15 (16.13%) Security Cleared
8 15 (16.13%) Change Management
8 15 (16.13%) LAN
9 14 (15.05%) WAN
9 14 (15.05%) Problem Management
10 13 (13.98%) Active Directory
10 13 (13.98%) MS Excel
11 12 (12.90%) ITIL V3
11 12 (12.90%) Windows Server
12 11 (11.83%) Windows Server 2008
12 11 (11.83%) Incident Management
12 11 (11.83%) Asset Management
12 11 (11.83%) Cisco
13 10 (10.75%) VMware
13 10 (10.75%) SC Cleared
14 9 (9.68%) Analytical Skills
14 9 (9.68%) IBM
14 9 (9.68%) SLA
14 9 (9.68%) Configuration Management

Service Management
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (6.45%) MS Exchange
2 4 (4.30%) Exchange Server 2010
3 3 (3.23%) Moodle
4 2 (2.15%) Blackboard Learn
5 1 (1.08%) CMS
5 1 (1.08%) IBM Notes
Applications
1 13 (13.98%) MS Excel
2 4 (4.30%) MS Office
3 1 (1.08%) MS Visio
3 1 (1.08%) Spreadsheet
Business Applications
1 6 (6.45%) Remedy ITSM
2 1 (1.08%) Infor CloudSuite Industrial (formerly SyteLine)
Cloud Services
1 2 (2.15%) Office 365
2 1 (1.08%) SaaS
2 1 (1.08%) ServiceMax
Communications & Networking
1 16 (17.20%) Firewall
2 15 (16.13%) LAN
3 14 (15.05%) WAN
4 8 (8.60%) Wireless
5 5 (5.38%) FTP
6 4 (4.30%) BIG-IP
7 3 (3.23%) NAS
7 3 (3.23%) SAN
8 1 (1.08%) Cisco ISE
8 1 (1.08%) Junos
8 1 (1.08%) Remote Desktop
8 1 (1.08%) TACACS
8 1 (1.08%) Wi-Fi
Database & Business Intelligence
1 1 (1.08%) Oracle Database
1 1 (1.08%) Oracle Reports
1 1 (1.08%) Panintelligence
1 1 (1.08%) QlikView
1 1 (1.08%) SQL Server
1 1 (1.08%) SQL Server Integration Services
General
1 23 (24.73%) Finance
2 8 (8.60%) Telecoms
3 7 (7.53%) Law
4 5 (5.38%) Banking
5 2 (2.15%) Marketing
5 2 (2.15%) Retail
5 2 (2.15%) Retail Banking
6 1 (1.08%) French Language
6 1 (1.08%) Manufacturing
6 1 (1.08%) Spanish Language
Job Titles
1 30 (32.26%) Analyst
2 15 (16.13%) Network Engineer
3 10 (10.75%) Service Analyst
4 7 (7.53%) Build Engineer
5 5 (5.38%) Administrator
5 5 (5.38%) Consultant
5 5 (5.38%) Developer
5 5 (5.38%) IT Manager
6 4 (4.30%) Business Analyst
6 4 (4.30%) Data Analyst
6 4 (4.30%) Data Centre Analyst
6 4 (4.30%) ICT Analyst
6 4 (4.30%) Senior Analyst
6 4 (4.30%) Service Manager
6 4 (4.30%) Technical Analyst
6 4 (4.30%) Technical Specialist
7 3 (3.23%) DV Cleared Network Engineer
7 3 (3.23%) IT Analyst
7 3 (3.23%) SC Cleared Network Engineer
7 3 (3.23%) Service Management Officer
Libraries, Frameworks & Software Standards
1 5 (5.38%) ISPF
2 1 (1.08%) Middleware
Miscellaneous
1 16 (17.20%) Data Centre
2 9 (9.68%) Analytical Skills
3 7 (7.53%) CMDB
3 7 (7.53%) Mainframe
4 4 (4.30%) Computer Science
5 3 (3.23%) iSeries
5 3 (3.23%) Private Cloud
5 3 (3.23%) Tandem
5 3 (3.23%) VLE
6 2 (2.15%) e-Learning
7 1 (1.08%) Driving Licence
7 1 (1.08%) Management Information System
7 1 (1.08%) Smartphone
Operating Systems
1 20 (21.51%) Windows
2 12 (12.90%) Windows Server
3 11 (11.83%) Windows Server 2008
4 7 (7.53%) Windows Server 2012
5 5 (5.38%) Unix
6 3 (3.23%) Linux
6 3 (3.23%) Windows Server 2003
7 2 (2.15%) Android
7 2 (2.15%) Apple iOS
7 2 (2.15%) Mac OS
7 2 (2.15%) Windows 10
8 1 (1.08%) Red Hat Enterprise Linux
8 1 (1.08%) zOS
Processes & Methodologies
1 68 (73.12%) ITIL
2 37 (39.78%) ITSM
3 21 (22.58%) Continuous Improvement
4 19 (20.43%) Service Delivery
5 15 (16.13%) Change Management
5 15 (16.13%) Supplier Management
6 14 (15.05%) Problem Management
7 12 (12.90%) ITIL V3
8 11 (11.83%) Asset Management
8 11 (11.83%) Incident Management
9 9 (9.68%) Configuration Management
10 8 (8.60%) Change Control
10 8 (8.60%) Migration
10 8 (8.60%) Service Design
10 8 (8.60%) Workflow
11 7 (7.53%) Project Management
12 6 (6.45%) Application Performance Management
12 6 (6.45%) Disaster Recovery
12 6 (6.45%) Line Management
12 6 (6.45%) Performance Management
Programming Languages
1 5 (5.38%) JCL
1 5 (5.38%) SQL
2 4 (4.30%) PowerShell
3 2 (2.15%) Java
4 1 (1.08%) T-SQL
4 1 (1.08%) VB
4 1 (1.08%) VBA
Qualifications
1 15 (16.13%) Security Cleared
2 10 (10.75%) SC Cleared
3 7 (7.53%) CCIE
3 7 (7.53%) CCNP
3 7 (7.53%) Cisco Certification
3 7 (7.53%) Degree
4 6 (6.45%) CCDP
4 6 (6.45%) CCIP
4 6 (6.45%) CCSA
4 6 (6.45%) CCSE
4 6 (6.45%) JNCIA
4 6 (6.45%) JNCIE
5 5 (5.38%) DV Cleared
5 5 (5.38%) ITIL Certification
6 4 (4.30%) HP ASE
6 4 (4.30%) HP MASE
7 1 (1.08%) BPSS Clearance
7 1 (1.08%) CISM
7 1 (1.08%) CISSP
7 1 (1.08%) HND
Quality Assurance & Compliance
1 9 (9.68%) SLA
2 7 (7.53%) Disclosure Scotland
3 2 (2.15%) ISO/IEC 27001
3 2 (2.15%) Sarbanes-Oxley
4 1 (1.08%) COBIT
4 1 (1.08%) ISO22301
4 1 (1.08%) PMO
System Software
1 13 (13.98%) Active Directory
2 5 (5.38%) Time Sharing Option
2 5 (5.38%) VMware Infrastructure
2 5 (5.38%) vSphere
3 4 (4.30%) Virtual Servers
3 4 (4.30%) XenApp
4 3 (3.23%) Terminal Server
5 2 (2.15%) ACF2
5 2 (2.15%) RACF
5 2 (2.15%) Virtual Desktop
5 2 (2.15%) VMware ESX
6 1 (1.08%) Hyper-V
6 1 (1.08%) Microsoft App-V
6 1 (1.08%) Microsoft Virtual Server
Systems Management
1 15 (16.13%) SCCM
2 6 (6.45%) FortiGate
3 4 (4.30%) WSUS
4 3 (3.23%) SCOM
5 2 (2.15%) BMC PATROL
5 2 (2.15%) Tivoli
5 2 (2.15%) Tivoli Monitoring
5 2 (2.15%) zSecure
6 1 (1.08%) Cisco Prime
6 1 (1.08%) Microsoft Intune
6 1 (1.08%) Oracle RMAN
Vendors
1 20 (21.51%) Microsoft
2 11 (11.83%) Cisco
3 10 (10.75%) VMware
4 9 (9.68%) IBM
5 8 (8.60%) BMC
5 8 (8.60%) Citrix
5 8 (8.60%) HP
5 8 (8.60%) Juniper
6 7 (7.53%) Remedy
7 6 (6.45%) CheckPoint
7 6 (6.45%) F5
7 6 (6.45%) Fortinet
7 6 (6.45%) Riverbed
8 4 (4.30%) Aruba
8 4 (4.30%) NetApp
9 3 (3.23%) Blackboard
10 2 (2.15%) Lumension
10 2 (2.15%) NetIQ
10 2 (2.15%) ServiceNow
10 2 (2.15%) SolarWinds