The table below looks at the statistics for Service Management skills in IT contracts advertised for the Scotland region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 98 72 61
Rank change year-on-year
-26 -11
Contract jobs citing Service Management 30 47 52
As % of all contract IT jobs located in Scotland 1.09% 1.85% 2.08%
As % of the Processes & Methodologies category 1.49% 2.71% 3.07%
Number of daily rates quoted 15 15 30
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£388 £400 £319
Average daily rate % change year-on-year
-3.12% +25.49%
90% offered a daily rate of more than £240 £205 £157
10% offered a daily rate of more than £448 £450 £455
UK excluding London average daily rate £358 £350 £350
% change year-on-year
+2.14% -
Number of hourly rates quoted 0 3 2
Average hourly rate - £18.00 £18.50
Average hourly rate % change year-on-year
- -2.70%
UK excluding London average hourly rate £15.00 £14.00 £15.50
% change year-on-year
+7.14% -9.67%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Contract IT job ads with a match in the
Processes & Methodologies category
2017 1732 1692
As % of all contract IT jobs located in Scotland 73.29% 68.35% 67.54%
Number of daily rates quoted 1123 857 850
Average daily rate £375 £370 £338
Average daily rate % change year-on-year
+1.35% +9.62%
90% offered a daily rate of more than £250 £265 £215
10% offered a daily rate of more than £500 £500 £455
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 31 59 74
Average hourly rate £33.75 £26.75 £30.00
Average hourly rate % change year-on-year
+26.16% -10.83%
90% offered a hourly rate of more than £12.30 £9.25 £12.29
10% offered a hourly rate of more than £45.00 £36.00 £42.00
UK excluding London average hourly rate £25.00 £29.00 £27.50
% change year-on-year
-13.79% +5.45%

Service Management
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Scotland region.

Service Management Daily Rate Trend in Scotland

Service Management
Daily Rate Histogram in Scotland

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Scotland region over the 3 months to 21 October 2014.

Service Management Daily Rate Histogram in Scotland

Service Management
Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Scotland region.

Service Management Hourly Rate Trend in Scotland

Service Management
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -14 14 £410 -3.52% 3
Glasgow -14 5 £388 +55.00% 2
Renfrewshire -8 4 £370 -
Stirling - 3 £420 - 1
Aberdeen - - - - 1
Dundee - - - -
West Lothian - - - -
Highlands - - - -
Perth and Kinross - - - -
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 21 October 2014, IT contractor jobs across the Scotland region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 50 (67.57%) ITIL
2 22 (29.73%) Finance
3 17 (22.97%) Service Delivery
3 17 (22.97%) Windows
4 13 (17.57%) MS Office
4 13 (17.57%) SQL
4 13 (17.57%) Security Cleared
5 12 (16.22%) SC Cleared
5 12 (16.22%) HP
5 12 (16.22%) ITSM
6 11 (14.86%) Change Management
6 11 (14.86%) SQL Server
7 10 (13.51%) Citrix
7 10 (13.51%) Middleware
8 9 (12.16%) SAN
8 9 (12.16%) MS Excel
8 9 (12.16%) VMware
8 9 (12.16%) Analytical Skills
8 9 (12.16%) Firewall
8 9 (12.16%) Incident Management
9 8 (10.81%) VMware Infrastructure
9 8 (10.81%) Project Management
9 8 (10.81%) Oracle
10 7 (9.46%) IBM Notes
10 7 (9.46%) LAN
10 7 (9.46%) WAN
10 7 (9.46%) DHCP
10 7 (9.46%) Lotus
10 7 (9.46%) Thin Client
10 7 (9.46%) DNS

Service Management
Top Related IT Skills in Scotland by Category

For the 6 months to 21 October 2014, IT contractor jobs across the Scotland region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (9.46%) IBM Notes
2 6 (8.11%) SharePoint
3 4 (5.41%) IIS
4 3 (4.05%) WebLogic
4 3 (4.05%) Oracle Application Server
5 2 (2.70%) TWiki
6 1 (1.35%) Blackberry Enterprise Server
Applications
1 13 (17.57%) MS Office
2 9 (12.16%) MS Excel
3 5 (6.76%) MS Visio
4 1 (1.35%) MS PowerPoint
4 1 (1.35%) MS Project
Business Applications
1 5 (6.76%) Remedy ITSM
2 2 (2.70%) Oracle EBS R12
2 2 (2.70%) Oracle 11i
2 2 (2.70%) Oracle Applications
3 1 (1.35%) Dynamics CRM
3 1 (1.35%) Dynamics AX
Communications & Networking
1 9 (12.16%) SAN
1 9 (12.16%) Firewall
2 7 (9.46%) LAN
2 7 (9.46%) WAN
2 7 (9.46%) DHCP
2 7 (9.46%) DNS
3 5 (6.76%) Cisco IOS
4 4 (5.41%) Network Security
4 4 (5.41%) VPN
5 3 (4.05%) Junos
6 2 (2.70%) Structured Cabling
7 1 (1.35%) Wireless
7 1 (1.35%) VLAN
Database & Business Intelligence
1 11 (14.86%) SQL Server
2 6 (8.11%) Oracle Database
3 3 (4.05%) SQL Server 2008
3 3 (4.05%) Oracle Database 11g
4 2 (2.70%) InterSystems Cache
5 1 (1.35%) SQL Server Reporting Services
5 1 (1.35%) QlikView
5 1 (1.35%) BusinessObjects Web Intelligence
Development Applications
1 2 (2.70%) JIRA
General
1 22 (29.73%) Finance
2 5 (6.76%) Banking
3 1 (1.35%) Multimedia
3 1 (1.35%) Manufacturing
3 1 (1.35%) Front Office
Job Titles
1 17 (22.97%) Analyst
2 11 (14.86%) Service Manager
3 9 (12.16%) Consultant
4 5 (6.76%) Network Engineer
4 5 (6.76%) Project Manager
4 5 (6.76%) Support Analyst
4 5 (6.76%) Service Analyst
4 5 (6.76%) Senior Analyst
4 5 (6.76%) Services Delivery Manager
4 5 (6.76%) Delivery Manager
4 5 (6.76%) Incident Manager
5 4 (5.41%) Services Delivery Analyst
5 4 (5.41%) Change Manager
6 3 (4.05%) Help Desk Support
6 3 (4.05%) Business Analyst
6 3 (4.05%) Desktop Support
6 3 (4.05%) 1st Line Support
6 3 (4.05%) Senior Operations Analyst
6 3 (4.05%) Operations Analyst
7 2 (2.70%) Senior Service Manager
Libraries, Frameworks & Software Standards
1 10 (13.51%) Middleware
2 3 (4.05%) Web Services
3 2 (2.70%) Application Packaging
3 2 (2.70%) .NET
3 2 (2.70%) CSS
Miscellaneous
1 9 (12.16%) Analytical Skills
2 7 (9.46%) Fat Client
2 7 (9.46%) Thin Client
3 3 (4.05%) Cryptography
3 3 (4.05%) Open Source
4 2 (2.70%) Visualisation
4 2 (2.70%) Management Information System
5 1 (1.35%) E-Learning
5 1 (1.35%) CESG
5 1 (1.35%) iPad
5 1 (1.35%) Data Structures
5 1 (1.35%) SCADA
5 1 (1.35%) Ergonomics
5 1 (1.35%) Computer Science
5 1 (1.35%) CMDB
5 1 (1.35%) Blackberry
5 1 (1.35%) LIMS
5 1 (1.35%) Mainframe
5 1 (1.35%) NHS
Operating Systems
1 17 (22.97%) Windows
2 3 (4.05%) AIX
2 3 (4.05%) HPUX
2 3 (4.05%) Solaris
2 3 (4.05%) Linux
2 3 (4.05%) Windows XP
2 3 (4.05%) Windows Server 2003
2 3 (4.05%) Windows Server 2008
2 3 (4.05%) Red Hat Enterprise Linux
2 3 (4.05%) Windows 7
2 3 (4.05%) UNIX
Processes & Methodologies
1 50 (67.57%) ITIL
2 17 (22.97%) Service Delivery
3 12 (16.22%) ITSM
4 11 (14.86%) Change Management
5 9 (12.16%) Incident Management
6 8 (10.81%) Project Management
7 7 (9.46%) Performance Testing
8 6 (8.11%) Configuration Management
8 6 (8.11%) Change Control
9 5 (6.76%) Stakeholder Management
10 4 (5.41%) Knowledge Management
10 4 (5.41%) Disaster Recovery
10 4 (5.41%) Risk Management
10 4 (5.41%) ITIL V3
11 3 (4.05%) Time Management
11 3 (4.05%) Change Data Capture
11 3 (4.05%) SOA
11 3 (4.05%) Six Sigma
11 3 (4.05%) Release Management
11 3 (4.05%) Enterprise Architecture
Programming Languages
1 13 (17.57%) SQL
Qualifications
1 13 (17.57%) Security Cleared
2 12 (16.22%) SC Cleared
3 5 (6.76%) ITIL Certification
4 4 (5.41%) CCNP
4 4 (5.41%) Cisco Certification
5 3 (4.05%) Microsoft Certification
6 2 (2.70%) MCP
6 2 (2.70%) MCSA
6 2 (2.70%) Degree
7 1 (1.35%) PMP
7 1 (1.35%) CISM
7 1 (1.35%) MCSE
7 1 (1.35%) CCNA
7 1 (1.35%) Citrix Certification
7 1 (1.35%) CISSP
Quality Assurance & Compliance
1 7 (9.46%) QA
2 3 (4.05%) SLA
3 1 (1.35%) JSP 440
System Software
1 8 (10.81%) VMware Infrastructure
2 7 (9.46%) VMware ESX
3 5 (6.76%) Microsoft App-V
4 3 (4.05%) Oracle RAC
4 3 (4.05%) Active Directory
4 3 (4.05%) KVM
4 3 (4.05%) RHEV
5 2 (2.70%) Hyper-V
6 1 (1.35%) vSphere
6 1 (1.35%) VMware ESXi
6 1 (1.35%) RACF
Systems Management
1 3 (4.05%) SCCM
2 2 (2.70%) HP Data Protector
2 2 (2.70%) OpenView Configuration Management
3 1 (1.35%) Tivoli
Vendors
1 12 (16.22%) HP
2 10 (13.51%) Citrix
3 9 (12.16%) VMware
4 8 (10.81%) Oracle
5 7 (9.46%) Lotus
6 6 (8.11%) Cisco
6 6 (8.11%) Microsoft
7 5 (6.76%) Remedy
8 4 (5.41%) McAfee
8 4 (5.41%) AppSense
8 4 (5.41%) CheckPoint
8 4 (5.41%) Juniper
9 3 (4.05%) Red Hat
9 3 (4.05%) Crossbeam
9 3 (4.05%) TippingPoint
9 3 (4.05%) Riverbed
9 3 (4.05%) F5
10 2 (2.70%) InterSystems
10 2 (2.70%) Business Objects
11 1 (1.35%) CA