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This section looks at the demand for Service Management skills within the Scotland region with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT job ads that have cited Service Management over the 3 months to 4 July 2008 with a comparison to the same period last year.

LinkService Management
Location
3 months to 4 Jul 2008Same period last year
Rank65108
Rank change on same period last yearUp+43
Matching contract IT job ads3824
As % of all UK contract IT job ads sampled0.050 %0.025 %
As % of the category below3.333 %1.549 %
Daily rates quoted115
Average minimum daily rate£340£301
Average daily rate£363£316
% change on same period last year+14.93 %
Average maximum daily rate£386£331
UK excluding London average daily rate£375£378
% change on same period last year-0.92 %
Hourly rates quoted67
Average minimum hourly rate£15.86£22.14
Average hourly rate£16.49£23.07
% change on same period last year-28.51 %
Average maximum hourly rate£17.13£24.00
UK excluding London average hourly rate£20.91£27.98
% change on same period last year-25.25 %
Processes & Methodologies ScotlandProcesses & Methodologies
Scotland
Matching contract IT job ads11401549
As % of all UK contract IT job ads sampled1.503 %1.643 %
Daily rates quoted282319
Average minimum daily rate£307£322
Average daily rate£328£336
% change on same period last year-2.52 %
Average maximum daily rate£349£351
UK excluding London average daily rate£384£374
% change on same period last year+2.50 %
Hourly rates quoted5884
Average minimum hourly rate£19.58£22.77
Average hourly rate£21.09£24.32
% change on same period last year-13.25 %
Average maximum hourly rate£22.61£25.86
UK excluding London average hourly rate£29.40£30.19
% change on same period last year-2.62 %
Service Management UKService Management
UK

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Management
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Service Management across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Scotland Service Management Demand Trend

Service Management
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Scotland region.

Scotland Service Management Daily Rate Trend

Service Management
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Scotland region over the 3 months to 4 July 2008.

Scotland Service Management Daily Rate Histogram

Service Management
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Scotland region.

Scotland Service Management Hourly Rate Trend

Service Management
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the Scotland region over the 3 months to 4 July 2008.

Scotland Service Management Hourly Rate Histogram

Service Management
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT job ads citing Service Management within the Scotland region over the 3 months to 4 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
EdinburghUp+1813£419+25.00 %
GlasgowUp+1712£210-26.95 %
South LanarkshireUp+23--
North LanarkshireNew entry-2--
RenfrewshireNew entry-2--
HighlandsNew entry-1--
DundeeNew entry-1£200-
AberdeenUp+21£400-
Service Management UKService Management
UK

Service Management
Top 30 Related IT Skills

For the 6 months to 4 July 2008, IT contractor jobs across the Scotland region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

132 (36.78 %)ITIL
222 (25.29 %)Finance
318 (20.69 %)MS Office
318 (20.69 %)Microsoft
415 (17.24 %)Active Directory
514 (16.09 %)MS Exchange
613 (14.94 %)Windows
710 (11.49 %)Project Management
710 (11.49 %)Banking
89 (10.34 %)Service Delivery
89 (10.34 %)Change Management
97 (8.046 %)Remedy
97 (8.046 %)ITSM
97 (8.046 %)Stakeholder Management
97 (8.046 %)SQL
97 (8.046 %)Oracle
97 (8.046 %)Microsoft Certification
97 (8.046 %)Test Management
106 (6.897 %)HP
106 (6.897 %)SLA
106 (6.897 %)MCSE
106 (6.897 %)PRINCE2
115 (5.747 %)IIS
115 (5.747 %)Cisco
115 (5.747 %)LAN
115 (5.747 %)WAN
115 (5.747 %)ITIL Certification
124 (4.598 %)SAN
124 (4.598 %)Internet
124 (4.598 %)Solaris

Service Management
Top Related IT Skills by Category

For the 6 months to 4 July 2008, IT contractor jobs across the Scotland region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
13 (3.448 %)HTML
13 (3.448 %).NET
13 (3.448 %)ASP
22 (2.299 %)J2EE
22 (2.299 %)WebServices
22 (2.299 %)WebSphere
31 (1.149 %)XML
31 (1.149 %)ASP.NET
31 (1.149 %)SOAP
Application Platforms
114 (16.09 %)MS Exchange
25 (5.747 %)IIS
32 (2.299 %)Apache
32 (2.299 %)Oracle HTTP Server
32 (2.299 %)IBM HTTP Server
41 (1.149 %)Exchange Server 2003
41 (1.149 %)Oracle BPEL
41 (1.149 %)SharePoint
41 (1.149 %)Lotus Notes
Applications
118 (20.69 %)MS Office
23 (3.448 %)MS Excel
23 (3.448 %)MS PowerPoint
31 (1.149 %)MS Visio
Business Applications
12 (2.299 %)SAP APO
21 (1.149 %)SAP PP
Communications & Networking
15 (5.747 %)LAN
15 (5.747 %)WAN
24 (4.598 %)SAN
24 (4.598 %)Internet
33 (3.448 %)Intranet
42 (2.299 %)IP Telephony
42 (2.299 %)HTTP
51 (1.149 %)WINS
Database & Business Intelligence
13 (3.448 %)RDBMS
22 (2.299 %)DB2
22 (2.299 %)Crystal Reports
31 (1.149 %)SQL Server 2005
31 (1.149 %)SQL Server
Development Applications
12 (2.299 %)ClearCase
12 (2.299 %)CruiseControl
General
122 (25.29 %)Finance
210 (11.49 %)Banking
34 (4.598 %)Retail
43 (3.448 %)Pensions
52 (2.299 %)Government
52 (2.299 %)Health
61 (1.149 %)Publishing
61 (1.149 %)Chemicals
61 (1.149 %)Investment Banking
61 (1.149 %)Insurance
Job Titles
136 (41.38 %)Analyst
214 (16.09 %)Service Analyst
38 (9.195 %)Project Manager
47 (8.046 %)Consultant
47 (8.046 %)Service Manager
56 (6.897 %)Support Analyst
65 (5.747 %)Business Analyst
65 (5.747 %)Management Consultant
65 (5.747 %)Services Delivery Manager
65 (5.747 %)Technical Analyst
65 (5.747 %)Delivery Manager
74 (4.598 %)Service Management Analyst
74 (4.598 %)Service Desk Analyst
83 (3.448 %)Systems Engineer
83 (3.448 %)Test Manager
83 (3.448 %)Service Management Consultant
92 (2.299 %)Environment Manager
92 (2.299 %)ITIL Consultant
92 (2.299 %)UNIX Engineer
92 (2.299 %)SAP APO Consultant
Miscellaneous
11 (1.149 %)Mainframe
11 (1.149 %)Management Information System
11 (1.149 %)Clustering
11 (1.149 %)Asset Management
Operating Systems
113 (14.94 %)Windows
24 (4.598 %)Solaris
33 (3.448 %)Windows XP
33 (3.448 %)Windows Server 2003
33 (3.448 %)Unix
42 (2.299 %)Linux
51 (1.149 %)Windows 2000
51 (1.149 %)AIX
Processes & Methodologies
132 (36.78 %)ITIL
210 (11.49 %)Project Management
39 (10.34 %)Service Delivery
39 (10.34 %)Change Management
47 (8.046 %)ITSM
47 (8.046 %)Stakeholder Management
47 (8.046 %)Test Management
56 (6.897 %)PRINCE2
64 (4.598 %)Migration
64 (4.598 %)Supplier Management
64 (4.598 %)Release Management
73 (3.448 %)Wealth Management
73 (3.448 %)Performance Management
82 (2.299 %)Business Analysis
82 (2.299 %)Requirements Analysis
82 (2.299 %)Load Balancing
82 (2.299 %)Software Testing
82 (2.299 %)PRINCE
82 (2.299 %)ERP
82 (2.299 %)Disaster Recovery
Programming Languages
17 (8.046 %)SQL
23 (3.448 %)JavaScript
Qualifications
17 (8.046 %)Microsoft Certification
26 (6.897 %)MCSE
35 (5.747 %)ITIL Certification
43 (3.448 %)ISEB
43 (3.448 %)MCP
52 (2.299 %)MCSA
52 (2.299 %)CNA
52 (2.299 %)Novell Certification
52 (2.299 %)HND
52 (2.299 %)ISEB Practitioner
52 (2.299 %)ISTQB
61 (1.149 %)Degree
61 (1.149 %)MCDST
61 (1.149 %)PRINCE2 Certification
61 (1.149 %)HNC
Quality Assurance & Compliance
16 (6.897 %)SLA
System Software
115 (17.24 %)Active Directory
21 (1.149 %)NetBackup
Systems Management
13 (3.448 %)ServiceCenter
21 (1.149 %)OpenView
Vendors
118 (20.69 %)Microsoft
27 (8.046 %)Oracle
27 (8.046 %)Remedy
36 (6.897 %)HP
45 (5.747 %)Cisco
54 (4.598 %)SAP
63 (3.448 %)IBM
63 (3.448 %)Sun
63 (3.448 %)Novell
63 (3.448 %)Peregrine
72 (2.299 %)Symantec
72 (2.299 %)Dell
81 (1.149 %)VMware
81 (1.149 %)Fujitsu
81 (1.149 %)Lotus
81 (1.149 %)Red Hat
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