The table below looks at the statistics for Service Management skills in IT contracts advertised for the Scotland region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 2 June 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Jun 2015
Same period 2014 Same period 2013
Service Management
Rank 83 78 91
Rank change year-on-year
-5 +13
Contract jobs citing Service Management 49 45 29
As % of all contract IT jobs located in Scotland 1.71% 1.77% 1.20%
As % of the Processes & Methodologies category 2.22% 2.35% 1.65%
Number of daily rates quoted 24 36 19
Average daily rate
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of your Daily Rate
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£360 £273 £355
Average daily rate % change year-on-year
+32.11% -23.23%
90% offered a daily rate of more than £177 £175 £172
10% offered a daily rate of more than £425 £418 £460
UK excluding London average daily rate £375 £350 £360
% change year-on-year
+7.14% -2.77%
Number of hourly rates quoted 3 2 0
Average hourly rate £12.10 £23.75 -
Average hourly rate % change year-on-year
-49.05% -
UK excluding London average hourly rate £13.35 £18.25 £16.00
% change year-on-year
-26.84% +14.06%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Contract IT job ads with a match in the
Processes & Methodologies category
2210 1917 1753
As % of all contract IT jobs located in Scotland 76.98% 75.35% 72.80%
Number of daily rates quoted 1174 1076 912
Average daily rate £375 £375 £375
90% offered a daily rate of more than £260 £250 £260
10% offered a daily rate of more than £490 £500 £500
UK excluding London average daily rate £388 £375 £365
% change year-on-year
+3.33% +2.73%
Number of hourly rates quoted 60 37 27
Average hourly rate £31.00 £25.00 £20.00
Average hourly rate % change year-on-year
+24.00% +25.00%
90% offered a hourly rate of more than £14.00 £17.00 £9.25
10% offered a hourly rate of more than £40.00 £38.50 £44.00
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Management
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Scotland region.

Service Management Daily Rate Trend in Scotland

Service Management
Daily Rate Histogram in Scotland

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Scotland region over the 3 months to 2 June 2015.

Service Management Daily Rate Histogram in Scotland

Service Management
Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Scotland region.

Service Management Hourly Rate Trend in Scotland

Service Management
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 2 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow -6 19 £413 +39.83% 1
Edinburgh +11 18 £300 -31.03% 16
Renfrewshire -5 5 £267 +1.18%
Stirling -5 2 £488 +178.57% 1
Aberdeen +9 1 - -
West Lothian -4 1 £375 -6.25%
Inverclyde - 1 £350 -
Highlands - 1 £105 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 2 June 2015, IT contractor jobs across the Scotland region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 53 (56.38%) ITIL
2 25 (26.60%) Windows
3 22 (23.40%) Microsoft
4 21 (22.34%) ITSM
5 20 (21.28%) Finance
6 18 (19.15%) Management Information System
6 18 (19.15%) Incident Management
7 15 (15.96%) DNS
7 15 (15.96%) DHCP
7 15 (15.96%) MS Excel
7 15 (15.96%) MS Office
8 14 (14.89%) Project Management
9 12 (12.77%) Symantec
9 12 (12.77%) Security Cleared
10 11 (11.70%) Clustering
10 11 (11.70%) NetBackup
10 11 (11.70%) Backup Exec
11 10 (10.64%) Nagios
11 10 (10.64%) SQL
11 10 (10.64%) SCOM
12 9 (9.57%) SC Cleared
12 9 (9.57%) Microsoft Certification
12 9 (9.57%) Analytical Skills
13 8 (8.51%) Performance Monitoring
13 8 (8.51%) Active Directory
13 8 (8.51%) SAN
13 8 (8.51%) E-Commerce
13 8 (8.51%) Windows 7
14 7 (7.45%) Continuous Improvement
14 7 (7.45%) Data Analysis

Service Management
Top Related IT Skills in Scotland by Category

For the 6 months to 2 June 2015, IT contractor jobs across the Scotland region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 6 (6.38%) SharePoint
2 2 (2.13%) IIS
3 1 (1.06%) Lync
3 1 (1.06%) Exchange Server 2010
3 1 (1.06%) CICS
3 1 (1.06%) MS Exchange
3 1 (1.06%) IBM Notes
3 1 (1.06%) Blackberry Enterprise Server
Applications
1 15 (15.96%) MS Excel
1 15 (15.96%) MS Office
2 1 (1.06%) Spreadsheet
2 1 (1.06%) PowerPivot
2 1 (1.06%) MS PowerPoint
2 1 (1.06%) MS Visio
Business Applications
1 1 (1.06%) Remedy ITSM
1 1 (1.06%) Remedy AR System
1 1 (1.06%) FRx
1 1 (1.06%) assyst
1 1 (1.06%) Dynamics AX
Cloud Services
1 3 (3.19%) SaaS
2 2 (2.13%) Microsoft Azure
3 1 (1.06%) Office 365
3 1 (1.06%) Adobe Analytics
Communications & Networking
1 15 (15.96%) DNS
1 15 (15.96%) DHCP
2 8 (8.51%) SAN
3 7 (7.45%) LAN
3 7 (7.45%) WAN
4 6 (6.38%) SMS
5 5 (5.32%) Cisco IOS
5 5 (5.32%) Network Security
5 5 (5.32%) Junos
5 5 (5.32%) Firewall
6 2 (2.13%) LDAP
6 2 (2.13%) Kerberos
7 1 (1.06%) Fibre Channel
7 1 (1.06%) NAS
7 1 (1.06%) VPN
7 1 (1.06%) FTP
7 1 (1.06%) Broadband
Database & Business Intelligence
1 4 (4.26%) SQL Server
2 3 (3.19%) SQL Server Reporting Services
3 2 (2.13%) MongoDB
3 2 (2.13%) SQL Server Analysis Services
4 1 (1.06%) Microsoft Power View
4 1 (1.06%) Oracle Database
4 1 (1.06%) BusinessObjects Web Intelligence
4 1 (1.06%) Oracle Database 11g
4 1 (1.06%) SQL Server Integration Services
4 1 (1.06%) Oracle Database 10g
4 1 (1.06%) Oracle9i Database
4 1 (1.06%) Crystal Reports
Development Applications
1 6 (6.38%) Subversion
2 3 (3.19%) Team Foundation Server
2 3 (3.19%) AdminStudio
3 2 (2.13%) Visual Studio
General
1 20 (21.28%) Finance
2 7 (7.45%) Banking
3 3 (3.19%) Law
4 2 (2.13%) Manufacturing
4 2 (2.13%) Telecoms
4 2 (2.13%) Billing
5 1 (1.06%) Retail
5 1 (1.06%) Retail Banking
Job Titles
1 25 (26.60%) Analyst
2 12 (12.77%) Support Analyst
3 9 (9.57%) Project Manager
4 8 (8.51%) Service Analyst
5 7 (7.45%) Applications Support
6 6 (6.38%) Consultant
6 6 (6.38%) Service Desk Analyst
7 5 (5.32%) Applications Support Analyst
7 5 (5.32%) Network Engineer
8 4 (4.26%) Server Support
8 4 (4.26%) Test Manager
8 4 (4.26%) Service Manager
9 3 (3.19%) Technical Specialist
9 3 (3.19%) Service Management Consultant
9 3 (3.19%) Management Consultant
10 2 (2.13%) Security Consultant
10 2 (2.13%) Help Desk Analyst
10 2 (2.13%) 1st Line Support
10 2 (2.13%) Support Engineer
10 2 (2.13%) Desktop Support
Libraries, Frameworks & Software Standards
1 6 (6.38%) XML
1 6 (6.38%) XSLT
2 5 (5.32%) .NET
3 3 (3.19%) AngularJS
4 1 (1.06%) Application Packaging
4 1 (1.06%) HTML
Miscellaneous
1 18 (19.15%) Management Information System
2 11 (11.70%) Clustering
3 9 (9.57%) Analytical Skills
4 6 (6.38%) Enterprise Software
5 5 (5.32%) Data Centre
5 5 (5.32%) Cryptography
6 3 (3.19%) CESG
7 2 (2.13%) NHS
8 1 (1.06%) Enterprise Cloud
8 1 (1.06%) Ergonomics
8 1 (1.06%) CMDB
8 1 (1.06%) Visualisation
8 1 (1.06%) PMI
8 1 (1.06%) Blackberry
8 1 (1.06%) Mainframe
8 1 (1.06%) Replication
Operating Systems
1 25 (26.60%) Windows
2 8 (8.51%) Windows 7
3 6 (6.38%) Windows XP
4 5 (5.32%) Windows Server 2003
5 4 (4.26%) Solaris
5 4 (4.26%) Linux
5 4 (4.26%) Windows Server 2008
6 3 (3.19%) Android
6 3 (3.19%) Apple iOS
6 3 (3.19%) UNIX
7 2 (2.13%) AIX
8 1 (1.06%) Windows 8
8 1 (1.06%) Windows Server 2012
8 1 (1.06%) Red Hat Enterprise Linux
8 1 (1.06%) zOS
Processes & Methodologies
1 53 (56.38%) ITIL
2 21 (22.34%) ITSM
3 18 (19.15%) Incident Management
4 14 (14.89%) Project Management
5 8 (8.51%) Performance Monitoring
5 8 (8.51%) E-Commerce
6 7 (7.45%) Continuous Improvement
6 7 (7.45%) Data Analysis
6 7 (7.45%) PRINCE2
6 7 (7.45%) Service Delivery
6 7 (7.45%) Change Management
7 6 (6.38%) Configuration Management
8 5 (5.32%) Network Monitoring
8 5 (5.32%) Network Load Balancing
8 5 (5.32%) Problem Management
8 5 (5.32%) Time Management
8 5 (5.32%) Root Cause Analysis
8 5 (5.32%) Network Management
8 5 (5.32%) Information Security
9 4 (4.26%) Stakeholder Management
Programming Languages
1 10 (10.64%) SQL
2 3 (3.19%) JavaScript
3 1 (1.06%) Bash Shell
3 1 (1.06%) X++
3 1 (1.06%) Korn
3 1 (1.06%) REXX
3 1 (1.06%) Assembly Language
3 1 (1.06%) Perl
3 1 (1.06%) C#
3 1 (1.06%) VB
3 1 (1.06%) VBA
3 1 (1.06%) Shell Script
Qualifications
1 12 (12.77%) Security Cleared
2 9 (9.57%) SC Cleared
2 9 (9.57%) Microsoft Certification
3 7 (7.45%) Degree
4 4 (4.26%) CISSP
4 4 (4.26%) ITIL Foundation Certificate
5 3 (3.19%) MCP
5 3 (3.19%) CISM
6 2 (2.13%) MCSA
6 2 (2.13%) OCP
6 2 (2.13%) Oracle Certification
6 2 (2.13%) PRINCE2 Practitioner
7 1 (1.06%) ISACA
7 1 (1.06%) ITIL Certification
7 1 (1.06%) PMI Certification
Quality Assurance & Compliance
1 7 (7.45%) SLA
2 6 (6.38%) QA
3 2 (2.13%) JSP 440
4 1 (1.06%) GPG13
4 1 (1.06%) PCI DSS
4 1 (1.06%) ISO/IEC 27001
4 1 (1.06%) COBIT
4 1 (1.06%) ISO 9000
System Software
1 8 (8.51%) Active Directory
2 4 (4.26%) Microsoft App-V
2 4 (4.26%) VMware Infrastructure
3 3 (3.19%) vSphere
4 2 (2.13%) Samba
4 2 (2.13%) NFS
4 2 (2.13%) Hyper-V
4 2 (2.13%) VMware ESXi
Systems Management
1 11 (11.70%) NetBackup
1 11 (11.70%) Backup Exec
2 10 (10.64%) Nagios
2 10 (10.64%) SCOM
3 6 (6.38%) SCCM
4 5 (5.32%) WhatsUp Gold
5 2 (2.13%) EMC NetWorker
6 1 (1.06%) Red Hat Satellite
6 1 (1.06%) Oracle RMAN
Vendors
1 22 (23.40%) Microsoft
2 12 (12.77%) Symantec
3 7 (7.45%) VMware
4 6 (6.38%) Cisco
5 5 (5.32%) Crossbeam
5 5 (5.32%) TippingPoint
5 5 (5.32%) F5
5 5 (5.32%) Riverbed
5 5 (5.32%) Juniper
5 5 (5.32%) HP
5 5 (5.32%) McAfee
5 5 (5.32%) CheckPoint
6 4 (4.26%) EMC
7 3 (3.19%) 3PAR
7 3 (3.19%) Veeam
7 3 (3.19%) NetApp
7 3 (3.19%) Oracle
7 3 (3.19%) Red Hat
8 2 (2.13%) CommVault
8 2 (2.13%) Remedy
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