The first table below looks at the demand for Service Management skills in IT jobs advertised for the Somerset region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Somerset region.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Service Management
Rank 47 66 57
Rank change year-on-year
+19 -9
Permanent jobs citing Service Management 27 4 5
As % of all permanent IT jobs located in Somerset 4.00% 0.58% 1.05%
As % of the Processes & Methodologies category 4.97% 0.72% 1.31%
Number of salaries quoted 22 4 4
Average salary £32,325 £36,750 £30,500
Average salary % change year-on-year
-12.04% +20.49%
90% offered a salary of more than £27,750 £35,000 £28,650
10% offered a salary of more than £35,350 £39,025 £35,150
UK excluding London average salary £45,000 £45,000 £45,000
Processes & Methodologies Category
Somerset
Permanent IT job ads with a match in the
Processes & Methodologies category
543 557 383
As % of all permanent IT jobs located in Somerset 80.44% 81.43% 80.63%
Number of salaries quoted 466 516 365
Average salary £37,500 £37,000 £37,500
Average salary % change year-on-year
+1.35% -1.33%
90% offered a salary of more than £30,000 £27,000 £25,000
10% offered a salary of more than £53,000 £55,000 £50,000
UK excluding London average salary £42,500 £40,000 £40,052
% change year-on-year
+6.25% -0.12%
Service Management
South West

Service Management
Jobs Demand Trend in Somerset

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Somerset region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Somerset

Service Management
Salary Trend in Somerset

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Somerset region.

Service Management Salary Trend in Somerset

Service Management
Salary Histogram in Somerset

This chart provides a salary histogram for IT jobs citing Service Management across the Somerset region over the 3 months to 16 April 2014.

Service Management Salary Histogram in Somerset

Service Management
Job Locations in Somerset

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Somerset region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Bath +17 20 £32,500 -7.14%
Taunton -15 3 £32,325 -17.64% 4
Street - 3 £30,000 -
Service Management
South West

Service Management
Top 30 Related IT Skills in Somerset

For the 6 months to 16 April 2014, IT jobs across the Somerset region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 40 (85.11%) Oracle
1 40 (85.11%) SQL Server
1 40 (85.11%) Windows
1 40 (85.11%) SQL Server Reporting Services
1 40 (85.11%) SQL Server Integration Services
1 40 (85.11%) Relational Database
2 38 (80.85%) ITSM
3 36 (76.60%) Finance
4 28 (59.57%) Workflow
5 22 (46.81%) Service Delivery
5 22 (46.81%) XML
6 21 (44.68%) SLA
6 21 (44.68%) Root Cause Analysis
7 10 (21.28%) ITIL
8 4 (8.51%) Incident Management
8 4 (8.51%) Change Management
9 3 (6.38%) Capacity Planning
10 2 (4.26%) Unified Communications
10 2 (4.26%) PABX
10 2 (4.26%) VMware
10 2 (4.26%) Data Analytics
10 2 (4.26%) Analytics
10 2 (4.26%) ServiceNow
10 2 (4.26%) Windows 7
10 2 (4.26%) Computer Science
10 2 (4.26%) Problem Management
10 2 (4.26%) SC Cleared
10 2 (4.26%) Security Cleared
10 2 (4.26%) VMware Infrastructure
10 2 (4.26%) Technical Architecture

Service Management
Top Related IT Skills in Somerset by Category

For the 6 months to 16 April 2014, IT jobs across the Somerset region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.13%) Blackberry Enterprise Server
1 1 (2.13%) CMS
1 1 (2.13%) Moodle
Applications
1 1 (2.13%) MS Excel
1 1 (2.13%) MS Office
Business Applications
1 1 (2.13%) assyst
Communications & Networking
1 2 (4.26%) Unified Communications
1 2 (4.26%) PABX
1 2 (4.26%) VoIP
2 1 (2.13%) SAN
2 1 (2.13%) Internet
2 1 (2.13%) Nortel Meridian
Database & Business Intelligence
1 40 (85.11%) SQL Server
1 40 (85.11%) SQL Server Reporting Services
1 40 (85.11%) SQL Server Integration Services
1 40 (85.11%) Relational Database
2 1 (2.13%) MySQL
Development Applications
1 1 (2.13%) MSI
General
1 36 (76.60%) Finance
2 1 (2.13%) Front Office
2 1 (2.13%) Back Office
2 1 (2.13%) Telecoms
Job Titles
1 40 (85.11%) Applications Support
2 33 (70.21%) Analyst
3 28 (59.57%) Senior Analyst
3 28 (59.57%) Support Analyst
3 28 (59.57%) Senior Applications Support Analyst
3 28 (59.57%) Applications Support Analyst
3 28 (59.57%) Senior Support Analyst
4 12 (25.53%) Team Leader
4 12 (25.53%) Support Team Leader
5 2 (4.26%) Voice Analyst
5 2 (4.26%) Service Analyst
6 1 (2.13%) Desktop Support
6 1 (2.13%) Developer
6 1 (2.13%) Applications Developer
6 1 (2.13%) Support Technician
6 1 (2.13%) Desktop Support Technician
6 1 (2.13%) Infrastructure Analyst
6 1 (2.13%) 2nd Line Support
6 1 (2.13%) 2nd Line Support Technician
6 1 (2.13%) Desktop Technician
Libraries, Frameworks & Software Standards
1 22 (46.81%) XML
2 1 (2.13%) ASP.NET
2 1 (2.13%) CSS
2 1 (2.13%) Web Services
2 1 (2.13%) HTML
2 1 (2.13%) .NET
2 1 (2.13%) jQuery
Miscellaneous
1 2 (4.26%) Computer Science
1 2 (4.26%) Spread Betting
2 1 (2.13%) Blackberry
2 1 (2.13%) Statistics
2 1 (2.13%) Management Information System
2 1 (2.13%) Video Conferencing
Operating Systems
1 40 (85.11%) Windows
2 2 (4.26%) Windows 7
3 1 (2.13%) Windows Server 2003
3 1 (2.13%) Linux
3 1 (2.13%) Windows XP
3 1 (2.13%) Windows Server 2008
Processes & Methodologies
1 38 (80.85%) ITSM
2 28 (59.57%) Workflow
3 22 (46.81%) Service Delivery
4 21 (44.68%) Root Cause Analysis
5 10 (21.28%) ITIL
6 4 (8.51%) Incident Management
6 4 (8.51%) Change Management
7 3 (6.38%) Capacity Planning
8 2 (4.26%) Data Analytics
8 2 (4.26%) Analytics
8 2 (4.26%) Problem Management
8 2 (4.26%) Technical Architecture
8 2 (4.26%) Configuration Management
9 1 (2.13%) E-Commerce
9 1 (2.13%) Resource Management
9 1 (2.13%) Agile Software Development
9 1 (2.13%) Risk Analysis
9 1 (2.13%) User Acceptance Testing
Programming Languages
1 1 (2.13%) C#
1 1 (2.13%) JavaScript
1 1 (2.13%) PHP
1 1 (2.13%) SQL
1 1 (2.13%) PHP5
Qualifications
1 2 (4.26%) SC Cleared
1 2 (4.26%) Security Cleared
1 2 (4.26%) Degree
2 1 (2.13%) Microsoft Certification
2 1 (2.13%) MCP
Quality Assurance & Compliance
1 21 (44.68%) SLA
2 1 (2.13%) ISO 9001
System Software
1 2 (4.26%) VMware Infrastructure
1 2 (4.26%) Active Directory
2 1 (2.13%) Microsoft App-V
Systems Management
1 1 (2.13%) SCCM
Vendors
1 40 (85.11%) Oracle
2 2 (4.26%) VMware
2 2 (4.26%) ServiceNow
3 1 (2.13%) Nortel
3 1 (2.13%) Citrix
3 1 (2.13%) Microsoft
3 1 (2.13%) Altiris