The table below looks at the statistics for Service Management skills in IT contracts advertised for the South West region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 25 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Feb 2017
Same period 2016 Same period 2015
Service Management
England / South West
Rank 105 72 76
Rank change year-on-year
-33 +4
Contract jobs citing Service Management 36 77 75
As % of all contract IT jobs located in the South West 1.35% 2.55% 2.34%
As % of the Processes & Methodologies category 1.63% 3.13% 2.98%
Number of daily rates quoted 20 56 38
Median daily rate £496 £340 £400
Median daily rate % change year-on-year
+45.95% -15.00%
90% offered a daily rate of more than £245 £128 £309
10% offered a daily rate of more than £553 £435 £550
UK excluding London median daily rate £410 £395 £375
% change year-on-year
+3.79% +5.33%
Number of hourly rates quoted 6 2 1
Median hourly rate £20.00 £12.00 £18.50
Median hourly rate % change year-on-year
+66.66% -35.13%
UK excluding London median hourly rate £13.75 £13.50 £16.00
% change year-on-year
+1.85% -15.62%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2202 2460 2515
As % of all contract IT jobs located in the South West 82.44% 81.51% 78.35%
Number of daily rates quoted 1455 1679 1650
Median daily rate £400 £375 £400
Median daily rate % change year-on-year
+6.66% -6.25%
90% offered a daily rate of more than £266 £275 £288
10% offered a daily rate of more than £525 £500 £550
UK excluding London median daily rate £408 £400 £400
% change year-on-year
+1.87% -
Number of hourly rates quoted 127 122 88
Median hourly rate £37.50 £42.50 £36.40
Median hourly rate % change year-on-year
-11.76% +16.75%
90% offered a hourly rate of more than £15.25 £15.80 £14.13
10% offered a hourly rate of more than £45.00 £57.00 £47.00
UK excluding London median hourly rate £36.00 £40.00 £27.79
% change year-on-year
-10.00% +43.93%

Service Management
Jobs Demand Trend in the South West

The demand trend of contract jobs across the South West region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South West

Service Management
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South West region.

Service Management Daily Rate Trend in the South West

Service Management
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South West region over the 3 months to 25 February 2017.

Service Management Daily Rate Histogram in the South West

Service Management
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South West region.

Service Management Hourly Rate Trend in the South West

Service Management
Hourly Rate Histogram in the South West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the South West region over the 3 months to 25 February 2017.

Service Management Hourly Rate Histogram in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South West region over the 3 months to 25 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -8 11 £428 +12.13% 4
Devon -4 10 £543 +59.55%
Somerset +5 4 £500 +25.00% 2
Wiltshire -13 4 £450 +76.47% 3
Gloucestershire -10 3 - - 2
Dorset +4 2 £264 -29.66%
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 25 February 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region with a requirement for Service Management.

1 58 (64.44%) ITIL
2 44 (48.89%) Security Cleared
3 31 (34.44%) SC Cleared
4 23 (25.56%) Windows
5 21 (23.33%) PRINCE2
6 16 (17.78%) Military
7 15 (16.67%) Microsoft
8 14 (15.56%) Active Directory
8 14 (15.56%) ITIL Certification
8 14 (15.56%) ITSM
8 14 (15.56%) DV Cleared
8 14 (15.56%) Problem Management
9 13 (14.44%) Agile Software Development
9 13 (14.44%) Cisco
9 13 (14.44%) Analytical Skills
10 12 (13.33%) HP
10 12 (13.33%) Business Continuity
11 11 (12.22%) VMware
12 10 (11.11%) Migration
12 10 (11.11%) Change Management
12 10 (11.11%) VMware Infrastructure
13 9 (10.00%) Finance
13 9 (10.00%) CCNA
13 9 (10.00%) Cisco Certification
13 9 (10.00%) MS Office
13 9 (10.00%) Windows Server
14 8 (8.89%) SQL
14 8 (8.89%) Linux
14 8 (8.89%) Replication
14 8 (8.89%) Management Information System

Service Management
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.56%) JBoss
1 5 (5.56%) MS Exchange
2 3 (3.33%) BizTalk Server
2 3 (3.33%) MQSeries
2 3 (3.33%) NetWeaver
3 2 (2.22%) CMS
3 2 (2.22%) Exchange Server 2010
3 2 (2.22%) IBM Notes
3 2 (2.22%) SharePoint
3 2 (2.22%) Skype for Business
Applications
1 9 (10.00%) MS Office
2 6 (6.67%) MS Excel
3 4 (4.44%) MS Visio
4 2 (2.22%) MS PowerPoint
5 1 (1.11%) Spreadsheet
Business Applications
1 2 (2.22%) Remedy ITSM
2 1 (1.11%) SAP Oil and Gas
Cloud Services
1 3 (3.33%) Office 365
2 2 (2.22%) IaaS
2 2 (2.22%) PaaS
3 1 (1.11%) Microsoft Azure
Communications & Networking
1 6 (6.67%) LAN
1 6 (6.67%) WAN
2 5 (5.56%) TCP/IP
2 5 (5.56%) VLAN
2 5 (5.56%) VoIP
3 4 (4.44%) DHCP
3 4 (4.44%) DNS
3 4 (4.44%) Internet
4 3 (3.33%) Ethernet
5 2 (2.22%) IPv4
5 2 (2.22%) ISDN
5 2 (2.22%) LDAP
5 2 (2.22%) MPLS
5 2 (2.22%) SAN
5 2 (2.22%) Skype
5 2 (2.22%) Structured Cabling
5 2 (2.22%) Unified Communications
5 2 (2.22%) Wi-Fi
6 1 (1.11%) Firewall
6 1 (1.11%) Spanning Tree
Database & Business Intelligence
1 5 (5.56%) SQL Server
2 2 (2.22%) Oracle Database
2 2 (2.22%) Relational Database
3 1 (1.11%) SQL Server 2008
Development Applications
1 1 (1.11%) MSI
General
1 16 (17.78%) Military
2 9 (10.00%) Finance
3 3 (3.33%) Telecoms
4 2 (2.22%) Back Office
4 2 (2.22%) Banking
5 1 (1.11%) Electronics
5 1 (1.11%) Legal
5 1 (1.11%) Manufacturing
5 1 (1.11%) Marketing
5 1 (1.11%) Pharmaceutical
5 1 (1.11%) Retail
Job Titles
1 11 (12.22%) Analyst
2 9 (10.00%) Delivery Manager
2 9 (10.00%) Service Manager
3 8 (8.89%) Architect
3 8 (8.89%) Problem Manager
4 6 (6.67%) Administrator
4 6 (6.67%) Project Manager
5 5 (5.56%) Systems Administrator
6 4 (4.44%) Incident Manager
6 4 (4.44%) Network Engineer
6 4 (4.44%) Support Engineer
7 3 (3.33%) 1st Line Support
7 3 (3.33%) Configuration Manager
7 3 (3.33%) Coordinator
7 3 (3.33%) Delivery Project Manager
7 3 (3.33%) NOC Engineer
7 3 (3.33%) SAP Analyst
7 3 (3.33%) Senior Manager
7 3 (3.33%) Software Analyst
7 3 (3.33%) Solutions Architect
Libraries, Frameworks & Software Standards
1 5 (5.56%) Middleware
2 1 (1.11%) CSS
2 1 (1.11%) HTML
2 1 (1.11%) XHTML
2 1 (1.11%) XML
Miscellaneous
1 13 (14.44%) Analytical Skills
2 8 (8.89%) Management Information System
2 8 (8.89%) Replication
3 4 (4.44%) Computer Science
3 4 (4.44%) Data Centre
4 3 (3.33%) Client/Server
4 3 (3.33%) Enterprise Software
4 3 (3.33%) Virtual Team
5 2 (2.22%) CESG
5 2 (2.22%) Fat Client
5 2 (2.22%) Smartphone
5 2 (2.22%) Thin Client
6 1 (1.11%) CMDB
6 1 (1.11%) Cyber Defence
6 1 (1.11%) Data Protection Act
6 1 (1.11%) Hybrid Cloud
6 1 (1.11%) Mobile App
6 1 (1.11%) NHS
6 1 (1.11%) Reference Data
Operating Systems
1 23 (25.56%) Windows
2 9 (10.00%) Windows Server
3 8 (8.89%) Linux
3 8 (8.89%) Windows 7
4 5 (5.56%) Unix
4 5 (5.56%) Windows Server 2008
5 2 (2.22%) VMS
5 2 (2.22%) Windows Vista
6 1 (1.11%) NetWare
6 1 (1.11%) Solaris
Processes & Methodologies
1 58 (64.44%) ITIL
2 21 (23.33%) PRINCE2
3 14 (15.56%) ITSM
3 14 (15.56%) Problem Management
4 13 (14.44%) Agile Software Development
5 12 (13.33%) Business Continuity
6 10 (11.11%) Change Management
6 10 (11.11%) Migration
7 7 (7.78%) DevOps
7 7 (7.78%) ITIL V3
7 7 (7.78%) Service Delivery
8 6 (6.67%) Incident Management
8 6 (6.67%) Information Security
8 6 (6.67%) Project Management
9 5 (5.56%) Stakeholder Management
10 4 (4.44%) CMMI
10 4 (4.44%) Configuration Management
10 4 (4.44%) Quality Management
10 4 (4.44%) Scrum
10 4 (4.44%) Six Sigma
Programming Languages
1 8 (8.89%) SQL
2 3 (3.33%) JavaScript
2 3 (3.33%) PowerShell
3 2 (2.22%) C
4 1 (1.11%) Java
4 1 (1.11%) Python
Qualifications
1 44 (48.89%) Security Cleared
2 31 (34.44%) SC Cleared
3 14 (15.56%) DV Cleared
3 14 (15.56%) ITIL Certification
4 9 (10.00%) CCNA
4 9 (10.00%) Cisco Certification
5 6 (6.67%) Degree
5 6 (6.67%) Microsoft Certification
6 5 (5.56%) BPSS Clearance
7 4 (4.44%) APMP
7 4 (4.44%) MCSE
7 4 (4.44%) PRINCE2 Practitioner
8 2 (2.22%) CCDA
8 2 (2.22%) CISSP
8 2 (2.22%) CNA
8 2 (2.22%) CNE
8 2 (2.22%) ITIL Foundation Certificate
8 2 (2.22%) MCSA
8 2 (2.22%) Novell Certification
9 1 (1.11%) CREST Certified
Quality Assurance & Compliance
1 6 (6.67%) ISO/IEC 27001
2 3 (3.33%) ISO19770
2 3 (3.33%) SLA
3 2 (2.22%) Disclosure Scotland
3 2 (2.22%) JSP 440
3 2 (2.22%) PMO
4 1 (1.11%) COBIT
4 1 (1.11%) Data Quality
4 1 (1.11%) PCI DSS
System Software
1 14 (15.56%) Active Directory
2 10 (11.11%) VMware Infrastructure
3 3 (3.33%) Hyper-V
4 2 (2.22%) Firmware
4 2 (2.22%) VMware ESXi
5 1 (1.11%) Docker
5 1 (1.11%) Microsoft App-V
5 1 (1.11%) Snort
5 1 (1.11%) Virtual Machines
Systems Management
1 6 (6.67%) OpenView Configuration Management
2 1 (1.11%) Cisco LMS
2 1 (1.11%) Computer Incident Response Team
2 1 (1.11%) RSA enVision
2 1 (1.11%) SCCM
Vendors
1 15 (16.67%) Microsoft
2 13 (14.44%) Cisco
3 12 (13.33%) HP
4 11 (12.22%) VMware
5 5 (5.56%) Oracle
6 4 (4.44%) CA
6 4 (4.44%) Remedy
6 4 (4.44%) SAP
7 3 (3.33%) BMC
7 3 (3.33%) ServiceNow
8 2 (2.22%) 3PAR
8 2 (2.22%) Brocade
8 2 (2.22%) BT
8 2 (2.22%) IBM
8 2 (2.22%) Juniper
8 2 (2.22%) Lotus
8 2 (2.22%) Novell
8 2 (2.22%) Sophos
8 2 (2.22%) Veeam
9 1 (1.11%) Splunk