The table below looks at the statistics for Service Management skills in IT contracts advertised for the South West region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 June 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Jun 2016
Same period 2015 Same period 2014
Service Management
Rank 86 92 68
Rank change year-on-year
+6 -24
Contract jobs citing Service Management 54 50 79
As % of all contract IT jobs located in the South West 1.80% 1.62% 2.65%
As % of the Processes & Methodologies category 2.31% 2.09% 3.35%
Number of daily rates quoted 39 33 58
Median daily rate £388 £400 £325
Median daily rate % change year-on-year
-3.12% +23.07%
90% offered a daily rate of more than £230 £350 £250
10% offered a daily rate of more than £565 £556 £425
UK excluding London median daily rate £406 £375 £350
% change year-on-year
+8.14% +7.14%
Number of hourly rates quoted 0 0 4
Median hourly rate - - £24.75
UK excluding London median hourly rate £15.00 £13.35 £16.00
% change year-on-year
+12.35% -16.56%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2335 2388 2361
As % of all contract IT jobs located in the South West 77.94% 77.58% 79.28%
Number of daily rates quoted 1548 1624 1582
Median daily rate £388 £388 £365
Median daily rate % change year-on-year
- +6.31%
90% offered a daily rate of more than £288 £288 £275
10% offered a daily rate of more than £588 £525 £500
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 104 105 122
Median hourly rate £35.00 £37.00 £33.84
Median hourly rate % change year-on-year
-5.40% +9.33%
90% offered a hourly rate of more than £21.50 £16.00 £16.50
10% offered a hourly rate of more than £43.90 £55.00 £42.50
UK excluding London median hourly rate £28.50 £30.00 £30.00
% change year-on-year
-5.00% -

Service Management
Jobs Demand Trend in the South West

The demand trend of contract jobs across the South West region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South West

Service Management
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South West region.

Service Management Daily Rate Trend in the South West

Service Management
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South West region over the 3 months to 28 June 2016.

Service Management Daily Rate Histogram in the South West

Service Management
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South West region.

Service Management Hourly Rate Trend in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South West region over the 3 months to 28 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -13 16 £365 -8.75% 4
Bristol +11 14 £288 -35.39% 5
Gloucestershire +2 12 £493 +15.88% 6
Somerset +12 7 - - 2
Devon +3 1 - -
Dorset -12 1 - - 1
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 28 June 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region with a requirement for Service Management.

1 71 (55.91%) ITIL
2 52 (40.94%) Security Cleared
3 37 (29.13%) Service Delivery
4 31 (24.41%) SC Cleared
5 29 (22.83%) Incident Management
6 25 (19.69%) Windows
7 23 (18.11%) Management Information System
8 20 (15.75%) Finance
9 19 (14.96%) Problem Management
9 19 (14.96%) Project Management
10 17 (13.39%) ITSM
10 17 (13.39%) Active Directory
11 16 (12.60%) DV Cleared
11 16 (12.60%) ITIL V3
12 15 (11.81%) Validation
13 14 (11.02%) HP
14 13 (10.24%) Microsoft
15 12 (9.45%) Telecoms
15 12 (9.45%) VMware
15 12 (9.45%) ITIL Certification
15 12 (9.45%) SLA
15 12 (9.45%) Cisco
15 12 (9.45%) ISO 9001
15 12 (9.45%) PRINCE2
16 11 (8.66%) MS Excel
16 11 (8.66%) SharePoint
16 11 (8.66%) MS Exchange
16 11 (8.66%) Agile Software Development
16 11 (8.66%) VMware Infrastructure
17 10 (7.87%) Continuous Improvement

Service Management
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (8.66%) MS Exchange
1 11 (8.66%) SharePoint
2 3 (2.36%) Exchange Server 2010
3 2 (1.57%) BizTalk Server
3 2 (1.57%) Exchange Server 2003
3 2 (1.57%) Skype for Business
4 1 (0.79%) Exchange Server 2013
4 1 (0.79%) IBM Domino
4 1 (0.79%) IBM Notes
4 1 (0.79%) IIS
4 1 (0.79%) JBoss
4 1 (0.79%) OpenStack
4 1 (0.79%) SharePoint 2010
4 1 (0.79%) Tomcat
Applications
1 11 (8.66%) MS Excel
2 5 (3.94%) MS Office
3 3 (2.36%) MS Visio
4 1 (0.79%) MS Project
4 1 (0.79%) Photoshop
Business Applications
1 2 (1.57%) Dynamics CRM
1 2 (1.57%) Unit4 Business World
2 1 (0.79%) Remedy ITSM
2 1 (0.79%) SAP Oil and Gas
Cloud Services
1 5 (3.94%) Microsoft Azure
2 4 (3.15%) Office 365
3 3 (2.36%) PaaS
4 2 (1.57%) SaaS
5 1 (0.79%) IaaS
5 1 (0.79%) Mimecast
5 1 (0.79%) Yammer
Communications & Networking
1 10 (7.87%) Internet
2 8 (6.30%) Firewall
3 7 (5.51%) VoIP
4 6 (4.72%) LAN
4 6 (4.72%) WAN
5 4 (3.15%) DNS
5 4 (3.15%) VPN
6 3 (2.36%) DHCP
6 3 (2.36%) SAN
6 3 (2.36%) TCP/IP
7 2 (1.57%) Network Security
7 2 (1.57%) Remote Desktop
8 1 (0.79%) Ethernet
8 1 (0.79%) Extranet
8 1 (0.79%) MPLS
8 1 (0.79%) Multicast
8 1 (0.79%) NAS
8 1 (0.79%) Skype
8 1 (0.79%) Unified Communications
8 1 (0.79%) WebEx
Database & Business Intelligence
1 4 (3.15%) BusinessObjects
1 4 (3.15%) Crystal Reports
1 4 (3.15%) Data Mining
1 4 (3.15%) SQL Server
2 2 (1.57%) QlikView
3 1 (0.79%) Relational Database
3 1 (0.79%) SQL Server 2008
3 1 (0.79%) SQL Server 2012
Development Applications
1 2 (1.57%) Jenkins
2 1 (0.79%) AdminStudio
2 1 (0.79%) Git (software)
2 1 (0.79%) InstallShield
2 1 (0.79%) MSI
2 1 (0.79%) Selenium
General
1 20 (15.75%) Finance
2 12 (9.45%) Telecoms
3 7 (5.51%) Banking
3 7 (5.51%) Billing
3 7 (5.51%) Retail
4 6 (4.72%) Manufacturing
4 6 (4.72%) Marketing
5 5 (3.94%) Back Office
6 4 (3.15%) Military
6 4 (3.15%) Pharmaceutical
6 4 (3.15%) Retail Banking
7 2 (1.57%) Local Government
8 1 (0.79%) Aerospace
8 1 (0.79%) Electronics
8 1 (0.79%) Financial Institution
Job Titles
1 22 (17.32%) Analyst
2 13 (10.24%) Delivery Manager
2 13 (10.24%) Service Manager
3 9 (7.09%) Architect
3 9 (7.09%) Incident Manager
3 9 (7.09%) Project Manager
3 9 (7.09%) Services Delivery Manager
4 6 (4.72%) Coordinator
4 6 (4.72%) Incident Coordinator
4 6 (4.72%) IT Manager
5 5 (3.94%) Business Analyst
5 5 (3.94%) Consultant
5 5 (3.94%) Infrastructure Engineer
5 5 (3.94%) Operations Analyst
5 5 (3.94%) Security Specialist
5 5 (3.94%) Support Engineer
6 4 (3.15%) Desktop Engineer
6 4 (3.15%) Desktop Support Engineer
6 4 (3.15%) Infrastructure Manager
6 4 (3.15%) Infrastructure Support Engineer
Libraries, Frameworks & Software Standards
1 3 (2.36%) J2EE
1 3 (2.36%) XML
2 2 (1.57%) Castle Windsor
2 2 (1.57%) CSS
2 2 (1.57%) jQuery
2 2 (1.57%) LINQ
2 2 (1.57%) NHibernate
2 2 (1.57%) XSLT
3 1 (0.79%) OpenCL
3 1 (0.79%) REST
3 1 (0.79%) SOAP
3 1 (0.79%) Web Services
Miscellaneous
1 23 (18.11%) Management Information System
2 10 (7.87%) Analytical Skills
3 8 (6.30%) Virtual Team
4 7 (5.51%) Computer Science
4 7 (5.51%) Mainframe
5 5 (3.94%) Replication
6 4 (3.15%) CMDB
6 4 (3.15%) Data Structures
6 4 (3.15%) Life Science
6 4 (3.15%) Online Banking
7 3 (2.36%) CESG
7 3 (2.36%) Data Centre
7 3 (2.36%) Fat Client
7 3 (2.36%) Thin Client
8 2 (1.57%) Clustering
8 2 (1.57%) Data Extraction
8 2 (1.57%) Health Informatics
8 2 (1.57%) Informatics
8 2 (1.57%) PMI
8 2 (1.57%) Smartphone
Operating Systems
1 25 (19.69%) Windows
2 8 (6.30%) Windows 7
3 7 (5.51%) Windows Server 2008
4 6 (4.72%) Linux
5 4 (3.15%) Unix
5 4 (3.15%) Windows Server
6 3 (2.36%) zOS
7 2 (1.57%) Windows Server 2003
7 2 (1.57%) Windows Server 2012
8 1 (0.79%) CentOS
8 1 (0.79%) NetWare
8 1 (0.79%) Windows Vista
Processes & Methodologies
1 71 (55.91%) ITIL
2 37 (29.13%) Service Delivery
3 29 (22.83%) Incident Management
4 19 (14.96%) Problem Management
4 19 (14.96%) Project Management
5 17 (13.39%) ITSM
6 16 (12.60%) ITIL V3
7 15 (11.81%) Validation
8 12 (9.45%) PRINCE2
9 11 (8.66%) Agile Software Development
10 10 (7.87%) Continuous Improvement
10 10 (7.87%) Knowledge Management
11 8 (6.30%) Test Automation
12 7 (5.51%) Business Analysis
12 7 (5.51%) Change Management
12 7 (5.51%) Virtual Team Management
13 6 (4.72%) Resource Management
13 6 (4.72%) Root Cause Analysis
13 6 (4.72%) Stakeholder Management
13 6 (4.72%) Unit Testing
Programming Languages
1 7 (5.51%) SQL
2 6 (4.72%) Java
3 2 (1.57%) JavaScript
3 2 (1.57%) PowerShell
3 2 (1.57%) Python
3 2 (1.57%) VB
4 1 (0.79%) Bash Shell
4 1 (0.79%) C
4 1 (0.79%) C++
4 1 (0.79%) Ruby
4 1 (0.79%) VBScript
Qualifications
1 52 (40.94%) Security Cleared
2 31 (24.41%) SC Cleared
3 16 (12.60%) DV Cleared
4 12 (9.45%) ITIL Certification
5 8 (6.30%) Degree
6 3 (2.36%) ISTQB
7 2 (1.57%) CISSP
7 2 (1.57%) CREST Certified
7 2 (1.57%) GCIA
7 2 (1.57%) GCIH
7 2 (1.57%) ISTQB Advanced Certification
7 2 (1.57%) MCP
7 2 (1.57%) PMI Certification
7 2 (1.57%) SANS
8 1 (0.79%) BC Cleared
8 1 (0.79%) BPSS Clearance
8 1 (0.79%) CESG Certified Professional
8 1 (0.79%) Cisco Certification
8 1 (0.79%) HND
8 1 (0.79%) MCSE
Quality Assurance & Compliance
1 12 (9.45%) ISO 9001
1 12 (9.45%) SLA
2 7 (5.51%) Sarbanes-Oxley
3 3 (2.36%) ISO/IEC 27001
4 2 (1.57%) ISO 14001
4 2 (1.57%) JSP 440
4 2 (1.57%) QA
5 1 (0.79%) COBIT
5 1 (0.79%) HMG Infosec
5 1 (0.79%) RMADS
System Software
1 17 (13.39%) Active Directory
2 11 (8.66%) VMware Infrastructure
3 10 (7.87%) ACF2
4 4 (3.15%) BitLocker
4 4 (3.15%) Microsoft App-V
4 4 (3.15%) UAG
4 4 (3.15%) XenApp
4 4 (3.15%) XenDesktop
5 3 (2.36%) RACF
5 3 (2.36%) VMware ESXi
6 2 (1.57%) Snort
6 2 (1.57%) vSphere
7 1 (0.79%) Firmware
7 1 (0.79%) Hyper-V
7 1 (0.79%) Virtual Machines
7 1 (0.79%) Xen
Systems Management
1 10 (7.87%) zSecure
2 6 (4.72%) McAfee ePO
3 5 (3.94%) OpenView Configuration Management
4 4 (3.15%) SCCM
5 2 (1.57%) Microsoft Intune
5 2 (1.57%) RSA enVision
6 1 (0.79%) DameWare
6 1 (0.79%) Hyperic
6 1 (0.79%) Microsoft Data Protection Manager
6 1 (0.79%) NetBackup
6 1 (0.79%) Opscode Chef
6 1 (0.79%) Puppet
6 1 (0.79%) Tivoli
6 1 (0.79%) WSUS
Vendors
1 14 (11.02%) HP
2 13 (10.24%) Microsoft
3 12 (9.45%) Cisco
3 12 (9.45%) VMware
4 6 (4.72%) Citrix
4 6 (4.72%) Intel Security
5 5 (3.94%) CA
5 5 (3.94%) SAP
5 5 (3.94%) Sophos
6 4 (3.15%) AppSense
6 4 (3.15%) Canon
6 4 (3.15%) Dell
6 4 (3.15%) Salesforce.com
7 3 (2.36%) Red Hat
8 2 (1.57%) BMC
8 2 (1.57%) Forcepoint
8 2 (1.57%) IBM
8 2 (1.57%) LogRhythm
8 2 (1.57%) Oracle
8 2 (1.57%) Remedy
Wiltshire
LA International
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Swindon, Wiltshire
Experis Ltd
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Experis Ltd
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