The table below looks at the statistics for Service Management skills in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 69 70 85
Rank change year-on-year
+1 +15
Contract jobs citing Service Management 74 48 52
As % of all contract IT jobs located in the South West 2.27% 2.14% 1.66%
As % of the Processes & Methodologies category 3.12% 3.02% 2.38%
Number of daily rates quoted 56 25 27
Average daily rate
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£400 £350 £450
Average daily rate % change year-on-year
+14.28% -22.22%
90% offered a daily rate of more than £319 £238 £237
10% offered a daily rate of more than £490 £440 £500
UK excluding London average daily rate £365 £350 £355
% change year-on-year
+4.28% -1.40%
Number of hourly rates quoted 2 4 0
Average hourly rate £20.75 £20.75 -
UK excluding London average hourly rate £15.50 £13.75 £15.50
% change year-on-year
+12.72% -11.29%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2371 1588 2188
As % of all contract IT jobs located in the South West 72.71% 70.96% 69.70%
Number of daily rates quoted 1574 1069 1307
Average daily rate £395 £370 £375
Average daily rate % change year-on-year
+6.75% -1.33%
90% offered a daily rate of more than £275 £264 £250
10% offered a daily rate of more than £520 £500 £480
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 81 78 148
Average hourly rate £32.50 £25.00 £29.00
Average hourly rate % change year-on-year
+30.00% -13.79%
90% offered a hourly rate of more than £15.70 £11.00 £14.75
10% offered a hourly rate of more than £40.50 £43.00 £43.50
UK excluding London average hourly rate £25.75 £30.00 £30.00
% change year-on-year
-14.16% -

Service Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South West

Service Management
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South West region.

Service Management Daily Rate Trend in the South West

Service Management
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South West region over the 3 months to 17 September 2014.

Service Management Daily Rate Histogram in the South West

Service Management
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South West region.

Service Management Hourly Rate Trend in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South West region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire -1 18 £418 - 3
Wiltshire -12 17 £419 +11.66% 6
Somerset -9 13 £375 +38.41% 3
Devon -8 10 £415 +27.69% 2
Bristol -25 3 £425 +3.65% 3
Dorset -4 2 £450 +221.42%
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 17 September 2014, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 104 (68.87%) ITIL
2 69 (45.70%) Security Cleared
3 50 (33.11%) ITSM
4 49 (32.45%) Windows
5 48 (31.79%) SC Cleared
6 41 (27.15%) SLA
7 39 (25.83%) Microsoft
7 39 (25.83%) Service Delivery
8 29 (19.21%) ITIL Foundation Certificate
9 27 (17.88%) Windows 7
10 26 (17.22%) Project Management
10 26 (17.22%) Microsoft Certification
11 22 (14.57%) Management Information System
11 22 (14.57%) ITIL V3
12 21 (13.91%) VMware
13 20 (13.25%) Finance
13 20 (13.25%) Change Management
13 20 (13.25%) PRINCE2
13 20 (13.25%) VMware Infrastructure
14 19 (12.58%) MCP
14 19 (12.58%) SharePoint
14 19 (12.58%) Remedy
14 19 (12.58%) User Acceptance Testing
15 18 (11.92%) ISEB
15 18 (11.92%) Windows Server 2008
16 17 (11.26%) Back Office
17 16 (10.60%) Incident Management
18 15 (9.93%) Problem Management
18 15 (9.93%) Front Office
19 14 (9.27%) Configuration Management

Service Management
Top Related IT Skills in the South West by Category

For the 6 months to 17 September 2014, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 19 (12.58%) SharePoint
2 11 (7.28%) SharePoint 2010
3 10 (6.62%) MS Exchange
4 8 (5.30%) Exchange Server 2010
5 5 (3.31%) Exchange Server 2013
5 5 (3.31%) Exchange Server 2003
6 4 (2.65%) Blackberry Enterprise Server
6 4 (2.65%) Lync
7 2 (1.32%) IBM Notes
8 1 (0.66%) OpenStack
8 1 (0.66%) Eucalyptus
8 1 (0.66%) IIS
8 1 (0.66%) Lotus Domino
Applications
1 12 (7.95%) MS Excel
1 12 (7.95%) MS Office
2 7 (4.64%) MS Visio
3 2 (1.32%) MS Project
Business Applications
1 14 (9.27%) assyst
2 1 (0.66%) Summit
2 1 (0.66%) Remedy ITSM
Cloud Services
1 1 (0.66%) Microsoft Azure
1 1 (0.66%) SaaS
Communications & Networking
1 8 (5.30%) Internet
2 7 (4.64%) SAN
3 6 (3.97%) LAN
4 5 (3.31%) WAN
5 4 (2.65%) EIGRP
5 4 (2.65%) BGP
5 4 (2.65%) Nortel Meridian
5 4 (2.65%) Cisco ASA
6 3 (1.99%) FWSM
6 3 (1.99%) Cisco IOS
6 3 (1.99%) Wireshark
6 3 (1.99%) VPN
6 3 (1.99%) DNS
6 3 (1.99%) Intranet
7 2 (1.32%) DHCP
8 1 (0.66%) Wi-Fi
8 1 (0.66%) Ethernet
8 1 (0.66%) VoIP
8 1 (0.66%) LDAP
8 1 (0.66%) SSL
Database & Business Intelligence
1 9 (5.96%) SQL Server
2 6 (3.97%) MySQL
3 4 (2.65%) SQL Server 2008
3 4 (2.65%) SQL Server 2012
4 3 (1.99%) MongoDB
4 3 (1.99%) DB2
5 2 (1.32%) Oracle Database
5 2 (1.32%) Relational Database
6 1 (0.66%) MS Access
6 1 (0.66%) RDBMS
6 1 (0.66%) BusinessObjects
Development Applications
1 6 (3.97%) Team Foundation Server
2 4 (2.65%) MSI
2 4 (2.65%) StarTeam
3 2 (1.32%) Oracle APEX
3 2 (1.32%) Selenium
4 1 (0.66%) SpecFlow
4 1 (0.66%) Visual Studio
General
1 20 (13.25%) Finance
2 17 (11.26%) Back Office
3 15 (9.93%) Front Office
4 9 (5.96%) Telecoms
5 7 (4.64%) Military
6 4 (2.65%) Publishing
7 3 (1.99%) Banking
8 1 (0.66%) Automotive
8 1 (0.66%) Legal
Job Titles
1 34 (22.52%) Service Manager
2 15 (9.93%) Analyst
3 14 (9.27%) Support Engineer
4 12 (7.95%) Network Engineer
5 11 (7.28%) Consultant
6 9 (5.96%) Network Support
6 9 (5.96%) Support Technician
6 9 (5.96%) Project Manager
7 8 (5.30%) Architect
7 8 (5.30%) Network Support Engineer
8 7 (4.64%) Service Transition Manager
8 7 (4.64%) Lead Network Engineer
8 7 (4.64%) Transition Manager
9 6 (3.97%) Administrator
9 6 (3.97%) Contracts Manager
10 5 (3.31%) Head of Service Management
10 5 (3.31%) Windows Support Engineer
10 5 (3.31%) Technical Manager
10 5 (3.31%) Applications Support
10 5 (3.31%) Test Analyst
Libraries, Frameworks & Software Standards
1 4 (2.65%) Ruby on Rails
2 3 (1.99%) Django
2 3 (1.99%) XML
3 2 (1.32%) CSS
3 2 (1.32%) .NET
3 2 (1.32%) Drools
4 1 (0.66%) Gherkin
4 1 (0.66%) Java EE
4 1 (0.66%) Ajax
4 1 (0.66%) Spring
4 1 (0.66%) J2EE
4 1 (0.66%) HTML
4 1 (0.66%) JDBC
4 1 (0.66%) SOAP
4 1 (0.66%) Web Services
Miscellaneous
1 22 (14.57%) Management Information System
2 13 (8.61%) Statistics
3 5 (3.31%) Video Conferencing
3 5 (3.31%) Blackberry
4 4 (2.65%) CMDB
4 4 (2.65%) Analytical Skills
5 3 (1.99%) Open Source
5 3 (1.99%) IBM Mainframe
5 3 (1.99%) Mainframe
6 1 (0.66%) User Experience
6 1 (0.66%) iPhone
6 1 (0.66%) iPad
6 1 (0.66%) Replication
6 1 (0.66%) CESG
6 1 (0.66%) CESG CLAS
6 1 (0.66%) Data Protection Act
6 1 (0.66%) RMADS
6 1 (0.66%) EPoS
6 1 (0.66%) NHS
Operating Systems
1 49 (32.45%) Windows
2 27 (17.88%) Windows 7
3 18 (11.92%) Windows Server 2008
4 11 (7.28%) UNIX
5 10 (6.62%) Windows Server 2003
6 9 (5.96%) Linux
7 6 (3.97%) Windows XP
8 5 (3.31%) Windows Server 2012
9 3 (1.99%) zOS
10 1 (0.66%) Apple iOS
10 1 (0.66%) Mac OS
Processes & Methodologies
1 104 (68.87%) ITIL
2 50 (33.11%) ITSM
3 39 (25.83%) Service Delivery
4 26 (17.22%) Project Management
5 22 (14.57%) ITIL V3
6 20 (13.25%) Change Management
6 20 (13.25%) PRINCE2
7 19 (12.58%) User Acceptance Testing
8 16 (10.60%) Incident Management
9 15 (9.93%) Problem Management
10 14 (9.27%) Configuration Management
10 14 (9.27%) Risk Management
10 14 (9.27%) Time Management
11 13 (8.61%) Capacity Planning
12 12 (7.95%) Risk Analysis
12 12 (7.95%) Workflow
13 10 (6.62%) Stakeholder Management
13 10 (6.62%) Process Management
14 8 (5.30%) Test Management
14 8 (5.30%) Software Testing
Programming Languages
1 10 (6.62%) Java
2 8 (5.30%) SQL
3 6 (3.97%) C#
3 6 (3.97%) C++
4 5 (3.31%) Ruby
4 5 (3.31%) Python
4 5 (3.31%) Perl
5 3 (1.99%) JavaScript
5 3 (1.99%) Delphi
6 2 (1.32%) Shell Script
6 2 (1.32%) C
7 1 (0.66%) PL/SQL
Qualifications
1 69 (45.70%) Security Cleared
2 48 (31.79%) SC Cleared
3 29 (19.21%) ITIL Foundation Certificate
4 26 (17.22%) Microsoft Certification
5 19 (12.58%) MCP
6 18 (11.92%) ISEB
7 13 (8.61%) DV Cleared
8 9 (5.96%) PRINCE2 Practitioner
9 8 (5.30%) MCSE
9 8 (5.30%) ISTQB
9 8 (5.30%) ISTQB Foundation Certification
10 7 (4.64%) ISEB Practitioner
11 5 (3.31%) PMP
11 5 (3.31%) PMI Certification
12 4 (2.65%) ITIL Certification
12 4 (2.65%) Cisco Certification
12 4 (2.65%) CCNA
12 4 (2.65%) Degree
12 4 (2.65%) MCTS
12 4 (2.65%) MCITP
Quality Assurance & Compliance
1 41 (27.15%) SLA
2 6 (3.97%) ISO/IEC 27001
3 5 (3.31%) ISO 9001
4 4 (2.65%) COBIT
5 1 (0.66%) ISO 14001
5 1 (0.66%) QA
5 1 (0.66%) BS15000
System Software
1 20 (13.25%) VMware Infrastructure
2 8 (5.30%) Active Directory
3 7 (4.64%) Microsoft Virtual Server
4 6 (3.97%) Hyper-V
5 4 (2.65%) Microsoft App-V
Systems Management
1 8 (5.30%) SCCM
2 6 (3.97%) Tivoli
2 6 (3.97%) Tivoli Monitoring
3 4 (2.65%) McAfee ePO
4 3 (1.99%) Cisco Prime
Vendors
1 39 (25.83%) Microsoft
2 21 (13.91%) VMware
3 19 (12.58%) Remedy
4 11 (7.28%) Oracle
5 10 (6.62%) HP
6 9 (5.96%) Citrix
7 8 (5.30%) IBM
8 7 (4.64%) SAP
9 6 (3.97%) McAfee
9 6 (3.97%) Cisco
10 4 (2.65%) Nortel
10 4 (2.65%) Altiris
11 3 (1.99%) ServiceNow
11 3 (1.99%) Sun
12 2 (1.32%) Lotus
12 2 (1.32%) Juniper
12 2 (1.32%) Sophos
13 1 (0.66%) BT
13 1 (0.66%) LANDesk
13 1 (0.66%) Business Objects
Swindon, Wiltshire
Experis Ltd
Rate: £375 - £400 per day
Posted: 5 days ago
Cheltenham
Capita - ITMS
Rate: £450 - £550 per day
Posted: 12 days ago