The table below looks at the statistics for Service Management skills in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 78 70 82
Rank change year-on-year
-8 +12
Contract jobs citing Service Management 69 47 51
As % of all contract IT jobs located in the South West 2.08% 2.05% 1.65%
As % of the Processes & Methodologies category 2.82% 2.84% 2.40%
Number of daily rates quoted 52 25 26
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £350 £450
Average daily rate % change year-on-year
+14.28% -22.22%
90% offered a daily rate of more than £325 £238 £236
10% offered a daily rate of more than £492 £440 £500
UK excluding London average daily rate £360 £350 £360
% change year-on-year
+2.85% -2.77%
Number of hourly rates quoted 2 6 1
Average hourly rate £20.75 £24.00 £9.00
Average hourly rate % change year-on-year
-13.54% +166.66%
UK excluding London average hourly rate £15.00 £14.00 £15.25
% change year-on-year
+7.14% -8.19%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2443 1656 2129
As % of all contract IT jobs located in the South West 73.81% 72.06% 68.81%
Number of daily rates quoted 1636 1128 1253
Average daily rate £388 £375 £375
Average daily rate % change year-on-year
+3.33% -
90% offered a daily rate of more than £275 £253 £250
10% offered a daily rate of more than £525 £500 £477
UK excluding London average daily rate £375 £365 £365
% change year-on-year
+2.73% -
Number of hourly rates quoted 83 88 151
Average hourly rate £32.50 £27.50 £29.00
Average hourly rate % change year-on-year
+18.18% -5.17%
90% offered a hourly rate of more than £15.50 £11.00 £13.00
10% offered a hourly rate of more than £42.50 £42.50 £47.50
UK excluding London average hourly rate £26.83 £30.00 £28.50
% change year-on-year
-10.56% +5.26%

Service Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South West

Service Management
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South West region.

Service Management Daily Rate Trend in the South West

Service Management
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South West region over the 3 months to 1 October 2014.

Service Management Daily Rate Histogram in the South West

Service Management
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South West region.

Service Management Hourly Rate Trend in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South West region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire -1 18 £418 - 3
Wiltshire -4 15 £388 +10.71% 3
Devon -13 10 £415 +27.69% 3
Somerset -5 9 £388 +43.02% 2
Bristol -21 5 £513 +25.00% 7
Dorset -1 2 £450 +221.42%
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 1 October 2014, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 95 (70.37%) ITIL
2 58 (42.96%) Security Cleared
3 41 (30.37%) Windows
4 39 (28.89%) ITSM
4 39 (28.89%) SC Cleared
5 34 (25.19%) Service Delivery
5 34 (25.19%) SLA
6 30 (22.22%) Microsoft
7 26 (19.26%) Project Management
8 21 (15.56%) Finance
9 20 (14.81%) Windows 7
9 20 (14.81%) ITIL V3
10 19 (14.07%) ITIL Foundation Certificate
10 19 (14.07%) Windows Server 2008
10 19 (14.07%) Microsoft Certification
10 19 (14.07%) PRINCE2
11 17 (12.59%) Change Management
12 16 (11.85%) Management Information System
12 16 (11.85%) Remedy
12 16 (11.85%) SharePoint
12 16 (11.85%) ISEB
13 14 (10.37%) Configuration Management
13 14 (10.37%) Time Management
13 14 (10.37%) assyst
13 14 (10.37%) Incident Management
13 14 (10.37%) Problem Management
14 13 (9.63%) User Acceptance Testing
14 13 (9.63%) VMware
15 12 (8.89%) DV Cleared
15 12 (8.89%) VMware Infrastructure

Service Management
Top Related IT Skills in the South West by Category

For the 6 months to 1 October 2014, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 16 (11.85%) SharePoint
2 12 (8.89%) SharePoint 2010
3 11 (8.15%) MS Exchange
4 9 (6.67%) Exchange Server 2010
5 6 (4.44%) Exchange Server 2013
6 5 (3.70%) Lync
6 5 (3.70%) Exchange Server 2003
7 4 (2.96%) Blackberry Enterprise Server
8 2 (1.48%) IBM Notes
9 1 (0.74%) OpenStack
9 1 (0.74%) Eucalyptus
9 1 (0.74%) IIS
9 1 (0.74%) Lotus Domino
Applications
1 12 (8.89%) MS Office
2 11 (8.15%) MS Excel
3 7 (5.19%) MS Visio
4 2 (1.48%) MS Project
Business Applications
1 14 (10.37%) assyst
2 1 (0.74%) Summit
2 1 (0.74%) Remedy ITSM
Cloud Services
1 1 (0.74%) Microsoft Azure
Communications & Networking
1 8 (5.93%) Internet
2 7 (5.19%) SAN
3 6 (4.44%) LAN
4 5 (3.70%) WAN
5 4 (2.96%) EIGRP
5 4 (2.96%) BGP
5 4 (2.96%) Cisco ASA
5 4 (2.96%) Nortel Meridian
6 3 (2.22%) FWSM
6 3 (2.22%) Wireshark
6 3 (2.22%) Cisco IOS
6 3 (2.22%) DNS
7 2 (1.48%) VPN
7 2 (1.48%) DHCP
8 1 (0.74%) TACACS
8 1 (0.74%) MPLS
8 1 (0.74%) Firewall
8 1 (0.74%) Wi-Fi
8 1 (0.74%) Ethernet
8 1 (0.74%) VoIP
Database & Business Intelligence
1 9 (6.67%) SQL Server
2 5 (3.70%) SQL Server 2012
2 5 (3.70%) SQL Server 2008
3 4 (2.96%) MySQL
4 3 (2.22%) MongoDB
4 3 (2.22%) DB2
5 2 (1.48%) Oracle Database
6 1 (0.74%) Relational Database
6 1 (0.74%) RDBMS
6 1 (0.74%) BusinessObjects
6 1 (0.74%) MS Access
Development Applications
1 6 (4.44%) Team Foundation Server
2 4 (2.96%) MSI
2 4 (2.96%) StarTeam
3 2 (1.48%) Oracle APEX
3 2 (1.48%) Selenium
4 1 (0.74%) SpecFlow
4 1 (0.74%) Visual Studio
General
1 21 (15.56%) Finance
2 10 (7.41%) Back Office
3 8 (5.93%) Front Office
3 8 (5.93%) Military
4 7 (5.19%) Telecoms
5 3 (2.22%) Banking
6 1 (0.74%) Automotive
6 1 (0.74%) Legal
6 1 (0.74%) Publishing
Job Titles
1 32 (23.70%) Service Manager
2 14 (10.37%) Analyst
3 10 (7.41%) Architect
4 9 (6.67%) Network Engineer
4 9 (6.67%) Support Technician
5 8 (5.93%) Support Engineer
5 8 (5.93%) Consultant
5 8 (5.93%) Project Manager
6 6 (4.44%) Administrator
6 6 (4.44%) Contracts Manager
7 5 (3.70%) Head of Service Management
7 5 (3.70%) Service Transition Manager
7 5 (3.70%) Transition Manager
7 5 (3.70%) Network Support Engineer
7 5 (3.70%) Technical Manager
7 5 (3.70%) Network Support
7 5 (3.70%) Lead Network Engineer
7 5 (3.70%) Test Analyst
8 4 (2.96%) Technical Architect
8 4 (2.96%) Desktop Support
Libraries, Frameworks & Software Standards
1 2 (1.48%) Drools
1 2 (1.48%) Ruby on Rails
2 1 (0.74%) Gherkin
2 1 (0.74%) Spring
2 1 (0.74%) Django
2 1 (0.74%) Java EE
2 1 (0.74%) J2EE
2 1 (0.74%) CSS
2 1 (0.74%) XML
Miscellaneous
1 16 (11.85%) Management Information System
2 6 (4.44%) Statistics
3 5 (3.70%) Video Conferencing
3 5 (3.70%) Blackberry
4 4 (2.96%) Analytical Skills
5 3 (2.22%) Open Source
5 3 (2.22%) CMDB
5 3 (2.22%) IBM Mainframe
5 3 (2.22%) Mainframe
6 1 (0.74%) iPad
6 1 (0.74%) User Experience
6 1 (0.74%) CESG
6 1 (0.74%) CESG CLAS
6 1 (0.74%) Replication
6 1 (0.74%) Data Protection Act
6 1 (0.74%) iPhone
6 1 (0.74%) RMADS
6 1 (0.74%) EPoS
6 1 (0.74%) NHS
6 1 (0.74%) PMI
Operating Systems
1 41 (30.37%) Windows
2 20 (14.81%) Windows 7
3 19 (14.07%) Windows Server 2008
4 11 (8.15%) UNIX
5 9 (6.67%) Windows Server 2003
5 9 (6.67%) Linux
6 6 (4.44%) Windows XP
6 6 (4.44%) Windows Server 2012
7 3 (2.22%) zOS
8 1 (0.74%) Apple iOS
8 1 (0.74%) Mac OS
Processes & Methodologies
1 95 (70.37%) ITIL
2 39 (28.89%) ITSM
3 34 (25.19%) Service Delivery
4 26 (19.26%) Project Management
5 20 (14.81%) ITIL V3
6 19 (14.07%) PRINCE2
7 17 (12.59%) Change Management
8 14 (10.37%) Configuration Management
8 14 (10.37%) Time Management
8 14 (10.37%) Incident Management
8 14 (10.37%) Problem Management
9 13 (9.63%) User Acceptance Testing
10 12 (8.89%) Risk Management
11 10 (7.41%) Stakeholder Management
12 8 (5.93%) Process Management
12 8 (5.93%) Test Management
12 8 (5.93%) Software Testing
13 7 (5.19%) Test Scripting
13 7 (5.19%) Data Protection
14 6 (4.44%) Risk Analysis
Programming Languages
1 8 (5.93%) Java
1 8 (5.93%) SQL
2 5 (3.70%) Perl
3 4 (2.96%) C#
3 4 (2.96%) C++
4 3 (2.22%) Ruby
4 3 (2.22%) Delphi
4 3 (2.22%) Python
5 2 (1.48%) C
5 2 (1.48%) Shell Script
6 1 (0.74%) JavaScript
6 1 (0.74%) PL/SQL
Qualifications
1 58 (42.96%) Security Cleared
2 39 (28.89%) SC Cleared
3 19 (14.07%) ITIL Foundation Certificate
3 19 (14.07%) Microsoft Certification
4 16 (11.85%) ISEB
5 12 (8.89%) DV Cleared
6 11 (8.15%) MCP
7 9 (6.67%) MCSE
8 8 (5.93%) ISTQB Foundation Certification
8 8 (5.93%) ISTQB
9 7 (5.19%) PRINCE2 Practitioner
10 6 (4.44%) PMI Certification
11 5 (3.70%) ISEB Practitioner
11 5 (3.70%) PMP
12 4 (2.96%) Cisco Certification
12 4 (2.96%) ITIL Certification
12 4 (2.96%) CCNA
12 4 (2.96%) MCTS
12 4 (2.96%) MCITP
12 4 (2.96%) Degree
Quality Assurance & Compliance
1 34 (25.19%) SLA
2 6 (4.44%) ISO/IEC 27001
3 5 (3.70%) ISO 9001
4 4 (2.96%) COBIT
5 1 (0.74%) QA
5 1 (0.74%) BS15000
5 1 (0.74%) ISO 14001
System Software
1 12 (8.89%) VMware Infrastructure
2 8 (5.93%) Active Directory
3 7 (5.19%) Microsoft Virtual Server
3 7 (5.19%) Hyper-V
4 4 (2.96%) Microsoft App-V
Systems Management
1 9 (6.67%) SCCM
2 6 (4.44%) Tivoli
2 6 (4.44%) Tivoli Monitoring
3 5 (3.70%) McAfee ePO
4 3 (2.22%) Cisco Prime
Vendors
1 30 (22.22%) Microsoft
2 16 (11.85%) Remedy
3 13 (9.63%) VMware
4 10 (7.41%) HP
4 10 (7.41%) Oracle
5 9 (6.67%) Citrix
6 8 (5.93%) IBM
7 7 (5.19%) McAfee
7 7 (5.19%) SAP
8 6 (4.44%) Cisco
9 4 (2.96%) Nortel
9 4 (2.96%) Altiris
10 3 (2.22%) Sun
11 2 (1.48%) Sophos
11 2 (1.48%) Juniper
11 2 (1.48%) Lotus
11 2 (1.48%) ServiceNow
12 1 (0.74%) LANDesk
12 1 (0.74%) Symantec
12 1 (0.74%) CheckPoint
Plymouth, Devon
Nexere Consulting Limited
Posted: 2 days ago
Wiltshire
Interquest - IQ ESM
Rate: £400 - £500 per day
Posted: 5 days ago
South West
Baltimore
Rate: £350 to £400 per day
Posted: 6 days ago
Cheltenham
Capita - ITMS
Rate: £450 - £550 per day
Posted: 27 days ago