South West Service Management Contracts

This section looks at the demand for Service Management skills within the South West region with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT jobs that have cited Service Management over the 3 months to 20 August 2008 with a comparison to the same period last year.

Service Management
Location Aberdeen Avon Basingstoke Bath Bedford Bedfordshire Belfast Berkshire Birmingham Bolton Bracknell Bradford Brentford Bristol Buckinghamshire Camberley Cambridgeshire Canary Wharf Cardiff Cheltenham Cheshire Chester City of London Corsham County Antrim Coventry Crawley Croydon Cumbria Denbighshire Devon Docklands, London Dorking Dorset Dudley Dunstable Durham East Kilbride East Midlands East of England East Sussex East Yorkshire Edinburgh England Essex Exeter Farnborough Feltham Gatwick Glasgow Gloucestershire Hammersmith Hampshire Harrogate Hemel Hempstead Hereford Herefordshire Hertfordshire Highlands Inverness Lancashire Leeds Leicester Leicestershire Liverpool London Luton M4 Corridor Manchester Merseyside Middlesex Midlands Milton Keynes Motherwell Newbury Newcastle Newcastle Upon Tyne Newport Norfolk North East North Lanarkshire North Wales North West North Yorkshire Northampton Northamptonshire Northern Ireland Norwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Plymouth Poole Prescot Reading Rhyl Rotherham Rugby Salisbury Scotland Sheffield Shropshire Slough Somerset South East South Lanarkshire South Wales South West South Yorkshire Southampton Staines Stevenage Surrey Sussex Swansea Swindon Taunton Telford Trowbridge Tyne and Wear UK Uxbridge Wales Warrington Warwick Warwickshire Watford West Midlands West Sussex West Wales West Yorkshire Wilmslow Wiltshire Windsor Wolverhampton Yorkshire	3 months to 20 Aug 2008	Same period last year
Rank	53	98
Rank change on same period last year	+45
Matching contract IT job ads	101	72
As % of all UK contract IT job ads sampled	0.133 %	0.072 %
As % of the category below	3.662 %	2.161 %
Daily rates quoted	42	25
Average minimum daily rate	£411	£321
Average daily rate	£438	£332
% change on same period last year	+31.71 %
Average maximum daily rate	£464	£343
UK excluding London average daily rate	£370	£360
% change on same period last year	+2.60 %
Hourly rates quoted	1	6
Average minimum hourly rate	£19.70	£20.83
Average hourly rate	£19.70	£24.83
% change on same period last year	-20.67 %
Average maximum hourly rate	£19.70	£28.83
UK excluding London average hourly rate	£21.94	£27.78
% change on same period last year	-21.04 %
Processes & Methodologies South West
Matching contract IT job ads	2758	3332
As % of all UK contract IT job ads sampled	3.640 %	3.318 %
Daily rates quoted	988	1089
Average minimum daily rate	£370	£365
Average daily rate	£395	£385
% change on same period last year	+2.52 %
Average maximum daily rate	£420	£405
UK excluding London average daily rate	£380	£377
% change on same period last year	+0.71 %
Hourly rates quoted	300	381
Average minimum hourly rate	£31.40	£28.54
Average hourly rate	£34.10	£30.43
% change on same period last year	+12.07 %
Average maximum hourly rate	£36.80	£32.31
UK excluding London average hourly rate	£30.34	£30.18
% change on same period last year	+0.55 %
Service Management England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Management
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Service Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South West region.

Service Management
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South West region over the 3 months to 20 August 2008.

Service Management
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South West region.

Service Management
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South West region over the 3 months to 20 August 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Gloucestershire	+23	41	£347	-6.26 %
Wiltshire	+19	32	£446	+18.97 %
Devon	+9	7	£430	-
Somerset	+3	6	£600	+118.18 %
Dorset	+1	4	£625	+228.94 %
Bristol	+1	2	£591	+131.06 %
Avon	-	1	£250	-

Service Management England

Service Management
Top 30 Related IT Skills

For the 6 months to 20 August 2008, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 88 (55.70 %) ITIL 2 70 (44.30 %) Security Cleared 3 34 (21.52 %) DV Cleared 4 33 (20.89 %) Microsoft 5 28 (17.72 %) Windows 6 26 (16.46 %) Government 7 25 (15.82 %) Solaris 7 25 (15.82 %) PRINCE2 8 24 (15.19 %) UNIX 9 22 (13.92 %) Project Management 9 22 (13.92 %) Service Delivery 10 20 (12.66 %) Finance 10 20 (12.66 %) SC Cleared 11 17 (10.76 %) C 12 16 (10.13 %) Oracle

12 16 (10.13 %) MS Excel 13 15 (9.494 %) HP 14 14 (8.861 %) Configuration Management 14 14 (8.861 %) SAN 14 14 (8.861 %) Shell Script 14 14 (8.861 %) HPUX 14 14 (8.861 %) Perl 14 14 (8.861 %) Linux 14 14 (8.861 %) ITSM 14 14 (8.861 %) Telecoms 15 13 (8.228 %) MS Exchange 16 12 (7.595 %) DHCP 16 12 (7.595 %) NFS 16 12 (7.595 %) TCP/IP 16 12 (7.595 %) DNS

Service Management
Top Related IT Skills by Category

For the 6 months to 20 August 2008, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development 1 7 (4.430 %) J2EE 2 6 (3.797 %) .NET 3 5 (3.165 %) AJAX 3 5 (3.165 %) HTML 3 5 (3.165 %) CSS 3 5 (3.165 %) WebServices 3 5 (3.165 %) XML 3 5 (3.165 %) XSLT 3 5 (3.165 %) XHTML 3 5 (3.165 %) XForms 4 2 (1.266 %) Middleware 4 2 (1.266 %) WebSphere 5 1 (0.633 %) Application Packaging 5 1 (0.633 %) ASP.NET	Application Platforms 1 13 (8.228 %) MS Exchange 2 10 (6.329 %) Exchange Server 2003 3 5 (3.165 %) Apache 3 5 (3.165 %) Tomcat 4 3 (1.899 %) Exchange Server 2007 4 3 (1.899 %) Oracle 10gAS 5 2 (1.266 %) WebSphere Application Server 5 2 (1.266 %) WebLogic 5 2 (1.266 %) Documentum 5 2 (1.266 %) LiveLink 6 1 (0.633 %) Exchange Server 2000 6 1 (0.633 %) MQSI 6 1 (0.633 %) Blackberry Enterprise Server 6 1 (0.633 %) WebSphere MQ
Applications 1 16 (10.13 %) MS Excel 2 8 (5.063 %) MS PowerPoint 3 5 (3.165 %) MS Project 3 5 (3.165 %) MS Office 4 1 (0.633 %) Spreadsheet	Business Applications 1 9 (5.696 %) assyst 2 5 (3.165 %) SoftGrid 3 4 (2.532 %) Summit
Communications & Networking 1 14 (8.861 %) SAN 2 12 (7.595 %) DHCP 2 12 (7.595 %) TCP/IP 2 12 (7.595 %) DNS 3 5 (3.165 %) DSL 4 1 (0.633 %) Cisco IOS 4 1 (0.633 %) BGP 4 1 (0.633 %) Extranet 4 1 (0.633 %) EIGRP 4 1 (0.633 %) LAN 4 1 (0.633 %) VoIP 4 1 (0.633 %) WAN	Database & Business Intelligence 1 6 (3.797 %) SQL Server 2 3 (1.899 %) Oracle 10g 2 3 (1.899 %) Oracle Reports 3 2 (1.266 %) DataStage
Development Applications 1 5 (3.165 %) Oracle APEX 2 1 (0.633 %) MSI 2 1 (0.633 %) PVCS 2 1 (0.633 %) VSS/SourceSafe 2 1 (0.633 %) Ant	General 1 26 (16.46 %) Government 2 20 (12.66 %) Finance 3 14 (8.861 %) Telecoms 4 11 (6.962 %) Electric 5 6 (3.797 %) Banking 6 5 (3.165 %) Retail 6 5 (3.165 %) Military 7 3 (1.899 %) Publishing 8 2 (1.266 %) Financial Institution 8 2 (1.266 %) Front Office 9 1 (0.633 %) Retail Banking 9 1 (0.633 %) Multimedia 9 1 (0.633 %) Billing 9 1 (0.633 %) Health
Job Titles 1 22 (13.92 %) Service Manager 2 21 (13.29 %) Analyst 3 18 (11.39 %) Project Manager 4 15 (9.494 %) Test Manager 5 14 (8.861 %) Consultant 6 10 (6.329 %) UNIX Engineer 7 9 (5.696 %) Delivery Manager 8 7 (4.430 %) Security Analyst 8 7 (4.430 %) Architect 8 7 (4.430 %) Technical Support 9 6 (3.797 %) Administrator 9 6 (3.797 %) IT Manager 9 6 (3.797 %) Management Consultant 9 6 (3.797 %) Service Management Consultant 9 6 (3.797 %) UNIX Support 10 5 (3.165 %) Software Manager 10 5 (3.165 %) Change Manager 10 5 (3.165 %) Services Delivery Manager 10 5 (3.165 %) Coordinator 10 5 (3.165 %) Developer	Miscellaneous 1 12 (7.595 %) Clustering 2 8 (5.063 %) CMDB 3 6 (3.797 %) PKI 4 5 (3.165 %) Management Information System 5 3 (1.899 %) Client/Server 6 2 (1.266 %) Blackberry 6 2 (1.266 %) NHS 7 1 (0.633 %) RMADS 7 1 (0.633 %) Cryptography 7 1 (0.633 %) Replication 7 1 (0.633 %) Handset
Operating Systems 1 28 (17.72 %) Windows 2 25 (15.82 %) Solaris 3 24 (15.19 %) UNIX 4 14 (8.861 %) HPUX 4 14 (8.861 %) Linux 5 10 (6.329 %) Windows 2000 6 9 (5.696 %) Windows Server 2003 7 8 (5.063 %) Windows Vista 8 3 (1.899 %) Mac OS X 8 3 (1.899 %) Windows XP 9 2 (1.266 %) Windows NT 10 1 (0.633 %) AIX 10 1 (0.633 %) Windows Server 2008	Processes & Methodologies 1 88 (55.70 %) ITIL 2 70 (44.30 %) Security Cleared 3 34 (21.52 %) DV Cleared 4 25 (15.82 %) PRINCE2 5 22 (13.92 %) Project Management 5 22 (13.92 %) Service Delivery 6 20 (12.66 %) SC Cleared 7 14 (8.861 %) Configuration Management 7 14 (8.861 %) ITSM 8 11 (6.962 %) Incident Management 9 10 (6.329 %) Change Management 10 9 (5.696 %) Migration 10 9 (5.696 %) Problem Management 11 5 (3.165 %) User Acceptance Testing 12 4 (2.532 %) PRINCE 12 4 (2.532 %) Validation 12 4 (2.532 %) Release Management 13 3 (1.899 %) Time Management 13 3 (1.899 %) Resource Management 13 3 (1.899 %) Project Planning
Programming Languages 1 17 (10.76 %) C 2 14 (8.861 %) Shell Script 2 14 (8.861 %) Perl 3 7 (4.430 %) SQL 4 5 (3.165 %) Java 4 5 (3.165 %) JavaScript 4 5 (3.165 %) XQuery	Qualifications 1 11 (6.962 %) HNC 2 8 (5.063 %) Microsoft Certification 3 6 (3.797 %) ITIL Certification 3 6 (3.797 %) Degree 4 4 (2.532 %) PRINCE2 Certification 4 4 (2.532 %) A+ Certification 5 3 (1.899 %) ISEB 6 2 (1.266 %) MCSE 6 2 (1.266 %) MOS 6 2 (1.266 %) VMware Certified Professional (VCP) 6 2 (1.266 %) ACSA 6 2 (1.266 %) PRINCE2 Practitioner 7 1 (0.633 %) CCNP 7 1 (0.633 %) Citrix Certification 7 1 (0.633 %) CCEA 7 1 (0.633 %) Cisco Certification 7 1 (0.633 %) MCP
Quality Assurance & Compliance 1 10 (6.329 %) SLA 2 1 (0.633 %) JSP 440 2 1 (0.633 %) COBIT 2 1 (0.633 %) BS7799 2 1 (0.633 %) ISO9000	System Software 1 12 (7.595 %) NFS 1 12 (7.595 %) Active Directory 2 3 (1.899 %) VMware Infrastructure 3 1 (0.633 %) VMware ESX 3 1 (0.633 %) Terminal Services
Systems Management 1 4 (2.532 %) OpenView 2 2 (1.266 %) BMC PATROL 2 2 (1.266 %) AssetCenter 3 1 (0.633 %) ServiceCenter	Vendors 1 33 (20.89 %) Microsoft 2 16 (10.13 %) Oracle 3 15 (9.494 %) HP 4 7 (4.430 %) Altiris 5 5 (3.165 %) Sun 6 4 (2.532 %) Intel 7 3 (1.899 %) VMware 7 3 (1.899 %) Peregrine 7 3 (1.899 %) Apple 7 3 (1.899 %) Citrix 8 2 (1.266 %) Cisco 8 2 (1.266 %) BMC 8 2 (1.266 %) Remedy 9 1 (0.633 %) AppSense 9 1 (0.633 %) MKS 9 1 (0.633 %) CheckPoint 9 1 (0.633 %) Juniper 9 1 (0.633 %) Siebel 9 1 (0.633 %) Nortel 9 1 (0.633 %) SAP