The table below looks at the statistics for Service Management skills in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 68 84 59
Rank change year-on-year
+16 -25
Contract jobs citing Service Management 84 63 76
As % of all contract IT jobs located in the South West 2.81% 1.95% 2.97%
As % of the Processes & Methodologies category 3.46% 2.60% 4.00%
Number of daily rates quoted 61 34 40
Average daily rate £325 £398 £356
Average daily rate % change year-on-year
-18.23% +11.57%
90% offered a daily rate of more than £125 £350 £175
10% offered a daily rate of more than £450 £544 £595
UK excluding London average daily rate £383 £375 £358
% change year-on-year
+2.00% +4.89%
Number of hourly rates quoted 3 1 12
Average hourly rate £12.00 £18.50 £25.00
Average hourly rate % change year-on-year
-35.13% -26.00%
90% offered a hourly rate of more than £11.25 £18.50 £15.50
10% offered a hourly rate of more than £16.31 £18.50 £27.50
UK excluding London average hourly rate £14.00 £15.00 £16.65
% change year-on-year
-6.66% -9.90%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2426 2423 1900
As % of all contract IT jobs located in the South West 81.06% 75.09% 74.25%
Number of daily rates quoted 1697 1592 1196
Average daily rate £380 £410 £375
Average daily rate % change year-on-year
-7.20% +9.20%
90% offered a daily rate of more than £286 £288 £250
10% offered a daily rate of more than £500 £550 £500
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 128 109 99
Average hourly rate £42.50 £36.40 £27.00
Average hourly rate % change year-on-year
+16.75% +34.81%
90% offered a hourly rate of more than £20.63 £15.85 £12.50
10% offered a hourly rate of more than £57.00 £46.50 £37.50
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Service Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South West

Service Management
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South West region.

Service Management Daily Rate Trend in the South West

Service Management
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South West region over the 3 months to 9 February 2016.

Service Management Daily Rate Histogram in the South West

Service Management
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South West region.

Service Management Hourly Rate Trend in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South West region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +3 23 £413 -2.94% 8
Wiltshire -2 23 £240 -40.00% 6
Devon +9 16 £263 -12.50%
Gloucestershire +21 12 £400 - 7
Dorset +9 6 £375 -27.71%
Somerset -7 2 £423 +13.42% 5
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 9 February 2016, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 96 (66.67%) ITIL
2 47 (32.64%) Security Cleared
3 44 (30.56%) Service Delivery
4 38 (26.39%) Windows
5 28 (19.44%) Active Directory
6 27 (18.75%) Finance
6 27 (18.75%) Incident Management
6 27 (18.75%) SC Cleared
7 26 (18.06%) Microsoft
8 23 (15.97%) SLA
9 22 (15.28%) ITSM
10 21 (14.58%) ISO 9001
11 19 (13.19%) HP
11 19 (13.19%) ITIL Certification
12 18 (12.50%) Management Information System
12 18 (12.50%) VMware
13 17 (11.81%) Problem Management
13 17 (11.81%) VMware Infrastructure
14 15 (10.42%) Change Management
14 15 (10.42%) Citrix
14 15 (10.42%) Data Centre
15 14 (9.72%) DV Cleared
15 14 (9.72%) Java
15 14 (9.72%) Knowledge Management
16 12 (8.33%) Replication
16 12 (8.33%) ITIL V3
17 11 (7.64%) Mentoring
17 11 (7.64%) MS Excel
17 11 (7.64%) CRM
17 11 (7.64%) Cisco

Service Management
Top Related IT Skills in the South West by Category

For the 6 months to 9 February 2016, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (5.56%) MS Exchange
2 7 (4.86%) IBM Domino
2 7 (4.86%) IBM Notes
3 6 (4.17%) JBoss
4 5 (3.47%) Blackberry Enterprise Server
4 5 (3.47%) OpenStack
5 4 (2.78%) Exchange Server 2010
5 4 (2.78%) LiveLink
5 4 (2.78%) SharePoint
6 3 (2.08%) Eucalyptus
6 3 (2.08%) Tomcat
6 3 (2.08%) WebLogic
7 1 (0.69%) Confluence
7 1 (0.69%) Skype for Business
Applications
1 11 (7.64%) MS Excel
2 9 (6.25%) MS Office
3 5 (3.47%) Acrobat
3 5 (3.47%) MS Project
4 2 (1.39%) MS Visio
5 1 (0.69%) MS PowerPoint
5 1 (0.69%) Photoshop
Business Applications
1 4 (2.78%) Dynamics CRM
2 3 (2.08%) BusinessWorks
3 2 (1.39%) Unit4 Business World
4 1 (0.69%) Remedy ITSM
Cloud Services
1 8 (5.56%) Microsoft Azure
2 6 (4.17%) Office 365
3 3 (2.08%) Amazon AWS
4 2 (1.39%) Mimecast
5 1 (0.69%) Yammer
Communications & Networking
1 10 (6.94%) DNS
1 10 (6.94%) Internet
2 9 (6.25%) LAN
2 9 (6.25%) WAN
3 7 (4.86%) DHCP
4 6 (4.17%) TCP/IP
5 4 (2.78%) IP Telephony
5 4 (2.78%) Remote Desktop
5 4 (2.78%) VoIP
6 3 (2.08%) Ethernet
6 3 (2.08%) Firewall
6 3 (2.08%) HTTP
7 2 (1.39%) Intranet
7 2 (1.39%) MPLS
7 2 (1.39%) VPN
7 2 (1.39%) WebEx
7 2 (1.39%) Wireless
8 1 (0.69%) Network Security
8 1 (0.69%) Skype
8 1 (0.69%) Unified Communications
Database & Business Intelligence
1 8 (5.56%) SQL Server
2 6 (4.17%) Oracle Database
2 6 (4.17%) Oracle Database 11g
3 3 (2.08%) Relational Database
Development Applications
1 5 (3.47%) Jenkins
2 3 (2.08%) Eclipse
2 3 (2.08%) Subversion
3 2 (1.39%) Git (software)
3 2 (1.39%) JIRA
4 1 (0.69%) Maven
4 1 (0.69%) Oracle Forms
General
1 27 (18.75%) Finance
2 5 (3.47%) Billing
2 5 (3.47%) Telecoms
3 4 (2.78%) Back Office
4 2 (1.39%) Aerospace
4 2 (1.39%) Banking
4 2 (1.39%) Manufacturing
5 1 (0.69%) Law
5 1 (0.69%) Marketing
5 1 (0.69%) Military
5 1 (0.69%) Retail
Job Titles
1 17 (11.81%) Analyst
2 16 (11.11%) Project Manager
3 15 (10.42%) Architect
3 15 (10.42%) Coordinator
4 12 (8.33%) Incident Coordinator
4 12 (8.33%) Service Manager
5 8 (5.56%) Support Analyst
6 7 (4.86%) Applications Support
6 7 (4.86%) Solutions Architect
7 6 (4.17%) Applications Support Analyst
7 6 (4.17%) Consultant
7 6 (4.17%) Support Engineer
8 5 (3.47%) Incident Manager
9 4 (2.78%) 3rd Line Support
9 4 (2.78%) CRM Project Manager
9 4 (2.78%) Deskside Support
9 4 (2.78%) Infrastructure Architect
9 4 (2.78%) Infrastructure Manager
9 4 (2.78%) Service Analyst
9 4 (2.78%) Service Management Consultant
Libraries, Frameworks & Software Standards
1 3 (2.08%) Java EE
1 3 (2.08%) TIBCO EMS
1 3 (2.08%) Web Services
2 2 (1.39%) .NET
2 2 (1.39%) SOAP
3 1 (0.69%) JFC
Miscellaneous
1 18 (12.50%) Management Information System
2 15 (10.42%) Data Centre
3 12 (8.33%) Replication
4 6 (4.17%) Blackberry
5 5 (3.47%) Analytical Skills
5 5 (3.47%) Fat Client
5 5 (3.47%) Thin Client
6 3 (2.08%) Private Cloud
6 3 (2.08%) Public Cloud
7 2 (1.39%) Mainframe
7 2 (1.39%) NHS
8 1 (0.69%) Computer Science
8 1 (0.69%) Cryptography
8 1 (0.69%) Data Structures
8 1 (0.69%) EqualLogic
8 1 (0.69%) iPad
8 1 (0.69%) iPhone
8 1 (0.69%) PMI
8 1 (0.69%) Statistics
Operating Systems
1 38 (26.39%) Windows
2 8 (5.56%) Windows Server
3 7 (4.86%) Linux
4 6 (4.17%) Apple iOS
4 6 (4.17%) Windows Server 2008
4 6 (4.17%) Windows Vista
4 6 (4.17%) Windows XP
5 5 (3.47%) Windows 2000
6 4 (2.78%) Unix
6 4 (2.78%) Windows 7
7 2 (1.39%) CentOS
7 2 (1.39%) Windows Server 2012
8 1 (0.69%) Mac OS
8 1 (0.69%) Windows 8
8 1 (0.69%) Windows Server 2003
8 1 (0.69%) zOS
Processes & Methodologies
1 96 (66.67%) ITIL
2 44 (30.56%) Service Delivery
3 27 (18.75%) Incident Management
4 22 (15.28%) ITSM
5 17 (11.81%) Problem Management
6 15 (10.42%) Change Management
7 14 (9.72%) Knowledge Management
8 12 (8.33%) ITIL V3
9 11 (7.64%) CRM
9 11 (7.64%) Mentoring
10 10 (6.94%) Project Management
11 9 (6.25%) Agile Software Development
12 8 (5.56%) Data Migration
12 8 (5.56%) Enterprise Architecture
12 8 (5.56%) Migration
12 8 (5.56%) Validation
13 7 (4.86%) Performance Management
13 7 (4.86%) Stakeholder Management
14 6 (4.17%) PRINCE2
14 6 (4.17%) Process Management
Programming Languages
1 14 (9.72%) Java
2 7 (4.86%) SQL
3 5 (3.47%) C
4 4 (2.78%) C#
5 3 (2.08%) Bash Shell
5 3 (2.08%) Shell Script
6 2 (1.39%) Perl
6 2 (1.39%) Python
7 1 (0.69%) ANSI SQL
7 1 (0.69%) PowerShell
7 1 (0.69%) VB
7 1 (0.69%) VBScript
Qualifications
1 47 (32.64%) Security Cleared
2 27 (18.75%) SC Cleared
3 19 (13.19%) ITIL Certification
4 14 (9.72%) DV Cleared
5 7 (4.86%) Microsoft Certification
6 5 (3.47%) ISEB
7 3 (2.08%) PRINCE2 Practitioner
8 2 (1.39%) Degree
8 2 (1.39%) ITIL Foundation Certificate
9 1 (0.69%) APMG
9 1 (0.69%) CCNA
9 1 (0.69%) Cisco Certification
9 1 (0.69%) HND
9 1 (0.69%) MCP
9 1 (0.69%) MCSE
9 1 (0.69%) PMI Certification
Quality Assurance & Compliance
1 23 (15.97%) SLA
2 21 (14.58%) ISO 9001
3 7 (4.86%) QA
4 4 (2.78%) ISO 14001
4 4 (2.78%) ISO/IEC 27001
5 1 (0.69%) COBIT
5 1 (0.69%) Sarbanes-Oxley
System Software
1 28 (19.44%) Active Directory
2 17 (11.81%) VMware Infrastructure
3 4 (2.78%) vSphere
4 3 (2.08%) Hyper-V
5 2 (1.39%) ACF2
5 2 (1.39%) XenApp
6 1 (0.69%) BitLocker
6 1 (0.69%) Microsoft App-V
6 1 (0.69%) UAG
6 1 (0.69%) XenDesktop
Systems Management
1 6 (4.17%) OpenView Configuration Management
1 6 (4.17%) SCCM
2 5 (3.47%) Norton AntiVirus
2 5 (3.47%) SCOM
3 4 (2.78%) Windows Intune
4 2 (1.39%) DameWare
4 2 (1.39%) logstash
4 2 (1.39%) Nagios
4 2 (1.39%) Opscode Chef
4 2 (1.39%) Puppet
4 2 (1.39%) Tivoli
4 2 (1.39%) Tivoli Monitoring
4 2 (1.39%) ZABBIX
4 2 (1.39%) Zenoss
4 2 (1.39%) zSecure
5 1 (0.69%) McAfee ePO
5 1 (0.69%) NetBackup
5 1 (0.69%) Oracle Enterprise Manager
Vendors
1 26 (18.06%) Microsoft
2 19 (13.19%) HP
3 18 (12.50%) VMware
4 15 (10.42%) Citrix
5 11 (7.64%) Cisco
6 7 (4.86%) Lotus
6 7 (4.86%) Oracle
7 5 (3.47%) Adobe
7 5 (3.47%) Apple
7 5 (3.47%) Atlassian
7 5 (3.47%) Dell
7 5 (3.47%) IBM
7 5 (3.47%) LogRhythm
7 5 (3.47%) Remedy
7 5 (3.47%) ServiceNow
7 5 (3.47%) Symantec
8 4 (2.78%) LANDesk
8 4 (2.78%) NetApp
8 4 (2.78%) SAP
9 3 (2.08%) BMC
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