The table below looks at the statistics for Service Management skills in IT contracts advertised for the South West region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Aug 2016
Same period 2015 Same period 2014
Service Management
Rank 91 106 87
Rank change year-on-year
+15 -19
Contract jobs citing Service Management 53 48 64
As % of all contract IT jobs located in the South West 1.86% 1.44% 2.01%
As % of the Processes & Methodologies category 2.39% 1.84% 2.65%
Number of daily rates quoted 43 27 46
Median daily rate £325 £450 £383
Median daily rate % change year-on-year
-27.77% +17.64%
90% offered a daily rate of more than £178 £337 £300
10% offered a daily rate of more than £545 £575 £481
UK excluding London median daily rate £400 £375 £351
% change year-on-year
+6.66% +6.83%
Number of hourly rates quoted 2 1 1
Median hourly rate £10.75 £22.50 £25.00
Median hourly rate % change year-on-year
-52.22% -10.00%
UK excluding London median hourly rate £14.50 £18.52 £14.00
% change year-on-year
-21.70% +32.28%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2214 2605 2419
As % of all contract IT jobs located in the South West 77.90% 77.92% 75.95%
Number of daily rates quoted 1494 1740 1598
Median daily rate £400 £400 £388
Median daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £280 £275 £275
10% offered a daily rate of more than £550 £512 £520
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 115 136 89
Median hourly rate £33.00 £39.25 £34.50
Median hourly rate % change year-on-year
-15.92% +13.76%
90% offered a hourly rate of more than £20.00 £25.50 £16.00
10% offered a hourly rate of more than £48.00 £55.00 £42.50
UK excluding London median hourly rate £30.00 £33.00 £26.00
% change year-on-year
-9.09% +26.92%

Service Management
Jobs Demand Trend in the South West

The demand trend of contract jobs across the South West region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South West

Service Management
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South West region.

Service Management Daily Rate Trend in the South West

Service Management
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South West region over the 3 months to 28 August 2016.

Service Management Daily Rate Histogram in the South West

Service Management
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South West region.

Service Management Hourly Rate Trend in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South West region over the 3 months to 28 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +9 20 £363 -9.37% 3
Bristol +5 17 £288 -42.50% 6
Gloucestershire +9 9 £338 -46.42% 4
Somerset +11 2 - - 3
Dorset -1 1 £310 -31.11% 2
Cornwall - 1 - - 7
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 28 August 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region with a requirement for Service Management.

1 73 (59.35%) ITIL
2 49 (39.84%) Security Cleared
3 39 (31.71%) Service Delivery
4 33 (26.83%) SC Cleared
5 22 (17.89%) Project Management
5 22 (17.89%) Management Information System
5 22 (17.89%) Problem Management
6 20 (16.26%) Incident Management
7 19 (15.45%) Finance
8 16 (13.01%) Validation
8 16 (13.01%) Windows
9 15 (12.20%) Analytical Skills
10 14 (11.38%) ITIL V3
10 14 (11.38%) ITSM
11 13 (10.57%) Telecoms
11 13 (10.57%) Microsoft
11 13 (10.57%) Retail
12 12 (9.76%) PRINCE2
12 12 (9.76%) SharePoint
12 12 (9.76%) Configuration Management
13 11 (8.94%) Internet
13 11 (8.94%) Banking
13 11 (8.94%) Continuous Improvement
13 11 (8.94%) DV Cleared
14 10 (8.13%) Marketing
14 10 (8.13%) Change Management
15 9 (7.32%) Remedy
15 9 (7.32%) MS Excel
15 9 (7.32%) MS Office
15 9 (7.32%) Active Directory

Service Management
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (9.76%) SharePoint
2 4 (3.25%) MS Exchange
3 2 (1.63%) BizTalk Server
3 2 (1.63%) IBM Notes
4 1 (0.81%) CICS
4 1 (0.81%) CMS
4 1 (0.81%) Exchange Server 2010
4 1 (0.81%) Exchange Server 2013
4 1 (0.81%) SharePoint 2010
4 1 (0.81%) Skype for Business
Applications
1 9 (7.32%) MS Excel
1 9 (7.32%) MS Office
2 3 (2.44%) CATIA
2 3 (2.44%) MS PowerPoint
2 3 (2.44%) MS Visio
3 1 (0.81%) Spreadsheet
Business Applications
1 2 (1.63%) Dynamics CRM
2 1 (0.81%) Maximo
2 1 (0.81%) Remedy ITSM
2 1 (0.81%) SAP Oil and Gas
Cloud Services
1 4 (3.25%) Microsoft Azure
2 3 (2.44%) PaaS
3 2 (1.63%) IaaS
3 2 (1.63%) Office 365
3 2 (1.63%) SaaS
4 1 (0.81%) Mimecast
Communications & Networking
1 11 (8.94%) Internet
2 6 (4.88%) LAN
2 6 (4.88%) VoIP
2 6 (4.88%) WAN
3 4 (3.25%) Firewall
4 2 (1.63%) Extranet
4 2 (1.63%) VPN
5 1 (0.81%) ATM
5 1 (0.81%) DNS
5 1 (0.81%) Ethernet
5 1 (0.81%) Network Security
5 1 (0.81%) SAN
5 1 (0.81%) TCP/IP
5 1 (0.81%) WebEx
Database & Business Intelligence
1 8 (6.50%) BusinessObjects
2 4 (3.25%) Crystal Reports
2 4 (3.25%) Data Mining
3 2 (1.63%) QlikView
3 2 (1.63%) SQL Server
4 1 (0.81%) DB2
4 1 (0.81%) Relational Database
4 1 (0.81%) SQL Server 2008
4 1 (0.81%) SQL Server 2012
Development Applications
1 1 (0.81%) AdminStudio
1 1 (0.81%) InstallShield
1 1 (0.81%) Jenkins
1 1 (0.81%) MSI
1 1 (0.81%) Selenium
General
1 19 (15.45%) Finance
2 13 (10.57%) Retail
2 13 (10.57%) Telecoms
3 11 (8.94%) Banking
4 10 (8.13%) Marketing
5 7 (5.69%) Military
5 7 (5.69%) Retail Banking
6 6 (4.88%) Billing
6 6 (4.88%) Manufacturing
7 4 (3.25%) Pharmaceutical
8 3 (2.44%) Back Office
9 2 (1.63%) Aerospace
9 2 (1.63%) Local Government
10 1 (0.81%) Electronics
10 1 (0.81%) Financial Institution
Job Titles
1 25 (20.33%) Analyst
2 13 (10.57%) Delivery Manager
3 12 (9.76%) Service Manager
4 11 (8.94%) Architect
5 10 (8.13%) Services Delivery Manager
6 9 (7.32%) Support Engineer
7 8 (6.50%) IT Manager
7 8 (6.50%) Operations Analyst
8 6 (4.88%) Consultant
8 6 (4.88%) Security Analyst
9 5 (4.07%) Coordinator
9 5 (4.07%) Incident Coordinator
9 5 (4.07%) Incident Manager
9 5 (4.07%) Network Engineer
10 4 (3.25%) Applications Support
10 4 (3.25%) Business Analyst
10 4 (3.25%) ITIL Manager
10 4 (3.25%) Project Manager
10 4 (3.25%) Test Architect
10 4 (3.25%) Test Automation Architect
Libraries, Frameworks & Software Standards
1 3 (2.44%) XML
2 2 (1.63%) Castle Windsor
2 2 (1.63%) CSS
2 2 (1.63%) jQuery
2 2 (1.63%) LINQ
2 2 (1.63%) NHibernate
2 2 (1.63%) XSLT
3 1 (0.81%) REST
Miscellaneous
1 22 (17.89%) Management Information System
2 15 (12.20%) Analytical Skills
3 8 (6.50%) Online Banking
3 8 (6.50%) Virtual Team
4 7 (5.69%) CMDB
4 7 (5.69%) Mainframe
5 5 (4.07%) Computer Science
6 4 (3.25%) Life Science
7 3 (2.44%) CESG
7 3 (2.44%) Data Structures
7 3 (2.44%) Replication
8 2 (1.63%) Data Centre
8 2 (1.63%) Data Extraction
8 2 (1.63%) Health Informatics
8 2 (1.63%) Informatics
8 2 (1.63%) PMI
8 2 (1.63%) Smartphone
8 2 (1.63%) User Experience
9 1 (0.81%) Fat Client
9 1 (0.81%) Social Media
Operating Systems
1 16 (13.01%) Windows
2 8 (6.50%) Windows 7
3 3 (2.44%) Linux
3 3 (2.44%) Unix
3 3 (2.44%) zOS
4 2 (1.63%) NetWare
4 2 (1.63%) Windows Server
4 2 (1.63%) Windows Server 2008
5 1 (0.81%) Windows Server 2012
5 1 (0.81%) Windows Vista
Processes & Methodologies
1 73 (59.35%) ITIL
2 39 (31.71%) Service Delivery
3 22 (17.89%) Problem Management
3 22 (17.89%) Project Management
4 20 (16.26%) Incident Management
5 16 (13.01%) Validation
6 14 (11.38%) ITIL V3
6 14 (11.38%) ITSM
7 12 (9.76%) Configuration Management
7 12 (9.76%) PRINCE2
8 11 (8.94%) Continuous Improvement
9 10 (8.13%) Change Management
10 8 (6.50%) Agile Software Development
10 8 (6.50%) Knowledge Management
10 8 (6.50%) Test Automation
11 7 (5.69%) Information Security
11 7 (5.69%) Release Management
11 7 (5.69%) Virtual Team Management
12 6 (4.88%) Business Analysis
12 6 (4.88%) User Acceptance Testing
Programming Languages
1 8 (6.50%) SQL
2 3 (2.44%) C
2 3 (2.44%) C++
2 3 (2.44%) Perl
3 2 (1.63%) Java
3 2 (1.63%) JavaScript
3 2 (1.63%) PowerShell
3 2 (1.63%) VB
4 1 (0.81%) Python
4 1 (0.81%) Ruby
4 1 (0.81%) VBScript
Qualifications
1 49 (39.84%) Security Cleared
2 33 (26.83%) SC Cleared
3 11 (8.94%) DV Cleared
4 9 (7.32%) Degree
5 8 (6.50%) ITIL Certification
6 4 (3.25%) CCNA
6 4 (3.25%) CCNP
6 4 (3.25%) Cisco Certification
7 3 (2.44%) CISSP
7 3 (2.44%) ISTQB
7 3 (2.44%) Microsoft Certification
8 2 (1.63%) CCDA
8 2 (1.63%) HND
8 2 (1.63%) ISEB
8 2 (1.63%) ISTQB Advanced Certification
8 2 (1.63%) PMI Certification
9 1 (0.81%) GCIA
9 1 (0.81%) GCIH
9 1 (0.81%) MCSE
9 1 (0.81%) PMP
Quality Assurance & Compliance
1 9 (7.32%) ISO 9001
1 9 (7.32%) ISO/IEC 27001
2 7 (5.69%) SLA
3 5 (4.07%) Sarbanes-Oxley
4 2 (1.63%) JSP 440
4 2 (1.63%) PCI DSS
5 1 (0.81%) COBIT
5 1 (0.81%) HMG Infosec
5 1 (0.81%) QA
5 1 (0.81%) RMADS
System Software
1 9 (7.32%) Active Directory
2 8 (6.50%) ACF2
3 5 (4.07%) VMware Infrastructure
4 4 (3.25%) RACF
5 2 (1.63%) BitLocker
5 2 (1.63%) Hyper-V
5 2 (1.63%) Microsoft App-V
5 2 (1.63%) UAG
5 2 (1.63%) Virtual Machines
5 2 (1.63%) XenApp
5 2 (1.63%) XenDesktop
6 1 (0.81%) Docker
6 1 (0.81%) Firmware
6 1 (0.81%) Microsoft Virtual Server
6 1 (0.81%) Snort
6 1 (0.81%) Virtual Servers
6 1 (0.81%) VMware ESXi
Systems Management
1 9 (7.32%) zSecure
2 8 (6.50%) SCCM
3 3 (2.44%) McAfee ePO
3 3 (2.44%) OpenView Configuration Management
4 2 (1.63%) Netcool
4 2 (1.63%) SCOM
4 2 (1.63%) WhatsUp Gold
5 1 (0.81%) DameWare
5 1 (0.81%) Microsoft Data Protection Manager
5 1 (0.81%) RSA enVision
Vendors
1 13 (10.57%) Microsoft
2 9 (7.32%) CA
2 9 (7.32%) HP
2 9 (7.32%) Remedy
3 5 (4.07%) Cisco
3 5 (4.07%) SAP
3 5 (4.07%) VMware
4 4 (3.25%) Salesforce.com
5 3 (2.44%) IBM
5 3 (2.44%) Intel Security
5 3 (2.44%) PTC
5 3 (2.44%) Sophos
6 2 (1.63%) AppSense
6 2 (1.63%) BMC
6 2 (1.63%) Canon
6 2 (1.63%) Citrix
6 2 (1.63%) Dell
6 2 (1.63%) Forcepoint
6 2 (1.63%) Lotus
7 1 (0.81%) BT