The first table below looks at the demand for Service Management skills in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 18 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the South West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Jun 2013
Same period 2012 Same period 2011
Service Management
Rank 67 69 84
Rank change year-on-year
+2 +15
Contract jobs citing Service Management 43 75 43
As % of all contract IT jobs located in the South West 2.092% 2.392% 1.426%
As % of the Processes & Methodologies category 3.120% 3.490% 2.245%
Number of daily rates quoted 30 40 24
Average daily rate £394 £243 £333
Average daily rate % change year-on-year
+62.26% -27.06%
90% offered a daily rate of more than £175 £149 £167
10% offered a daily rate of more than £575 £450 £497
UK excluding London average daily rate £355 £335 £325
% change year-on-year
+5.97% +3.07%
Number of hourly rates quoted 1 4 0
Average hourly rate £15.50 £10.25 -
Average hourly rate % change year-on-year
+51.21% -
UK excluding London average hourly rate £14.75 £17.09 £14.91
% change year-on-year
-13.70% +14.63%
All Processes & Methodologies
South West
Contract IT job ads with a match in the
Processes & Methodologies category
1378 2149 1915
As % of all contract IT jobs located in the South West 67.06% 68.55% 63.52%
Number of daily rates quoted 866 1317 969
Average daily rate £375 £378 £375
Average daily rate % change year-on-year
-0.66% +0.66%
90% offered a daily rate of more than £250 £263 £225
10% offered a daily rate of more than £480 £500 £500
UK excluding London average daily rate £370 £365 £375
% change year-on-year
+1.36% -2.66%
Number of hourly rates quoted 62 114 150
Average hourly rate £29.00 £25.00 £31.50
Average hourly rate % change year-on-year
+16.00% -20.63%
90% offered a hourly rate of more than £12.66 £13.50 £15.00
10% offered a hourly rate of more than £42.25 £40.00 £39.00
UK excluding London average hourly rate £31.00 £25.00 £29.00
% change year-on-year
+24.00% -13.79%
Service Management
England

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

South West Service Management Jobs Demand Trend

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South West region.

South West Service Management Daily Rate Trend

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South West region over the 3 months to 18 June 2013.

South West Service Management Daily Rate Histogram

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South West region.

South West Service Management Hourly Rate Trend

Service Management
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South West region over the 3 months to 18 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Gloucestershire +27 12 £525 +16.66%
Wiltshire -20 12 £423 +77.89% 3
Somerset -5 8 £317 +37.60% 4
Bristol +11 4 £356 +78.12% 1
Cornwall - - - -
Dorset - - - - 1
Service Management
England

Service Management
Top 30 Related IT Skills

For the 6 months to 18 June 2013, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 104 (69.80%) ITIL
2 91 (61.07%) Security Cleared
3 51 (34.23%) Windows
4 46 (30.87%) DV Cleared
5 42 (28.19%) SC Cleared
6 39 (26.17%) C
7 37 (24.83%) Oracle
8 33 (22.15%) Linux
9 31 (20.81%) UNIX
10 29 (19.46%) ITSM
11 27 (18.12%) Cisco
12 26 (17.45%) VMware
12 26 (17.45%) VMware Infrastructure
13 24 (16.11%) Java
14 23 (15.44%) .NET
14 23 (15.44%) LAN
14 23 (15.44%) HP
15 22 (14.77%) Service Delivery
15 22 (14.77%) WAN
15 22 (14.77%) Microsoft
15 22 (14.77%) PRINCE2
16 21 (14.09%) VB
16 21 (14.09%) C#
16 21 (14.09%) Change Management
17 19 (12.75%) SAN
17 19 (12.75%) Red Hat
17 19 (12.75%) SQL
17 19 (12.75%) Solaris
17 19 (12.75%) Telecoms
18 18 (12.08%) Enterprise Architecture

Service Management
Top Related IT Skills by Category

For the 6 months to 18 June 2013, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 23 (15.44%) .NET
2 15 (10.07%) .NET Framework
3 14 (9.396%) ASP
3 14 (9.396%) HTML
3 14 (9.396%) XML
4 11 (7.383%) ASP.NET
4 11 (7.383%) Drools
5 10 (6.711%) Web Services
6 4 (2.685%) XSL
6 4 (2.685%) CSS
6 4 (2.685%) Application Packaging
7 3 (2.013%) Software Packaging
7 3 (2.013%) WCF
7 3 (2.013%) WPF
7 3 (2.013%) WF
Application Platforms
1 15 (10.07%) SharePoint
2 10 (6.711%) IIS
2 10 (6.711%) OpenROAD
3 4 (2.685%) SharePoint 2010
4 2 (1.342%) MS Exchange
5 1 (0.671%) Apache
5 1 (0.671%) Exchange Server 2010
5 1 (0.671%) Exchange Server 2003
5 1 (0.671%) Exchange Server 2007
5 1 (0.671%) WebLogic
Applications
1 3 (2.013%) MS Office
2 1 (0.671%) MS Excel
2 1 (0.671%) MS Visio
2 1 (0.671%) Office 365
Business Applications
1 5 (3.356%) Remedy ITSM
2 1 (0.671%) SAP HR
Communications & Networking
1 23 (15.44%) LAN
2 22 (14.77%) WAN
3 19 (12.75%) SAN
4 17 (11.41%) Ethernet
5 11 (7.383%) Firewall
6 9 (6.040%) Cisco IOS
7 8 (5.369%) VoIP
8 3 (2.013%) TCP/IP
8 3 (2.013%) DHCP
8 3 (2.013%) DNS
9 2 (1.342%) VPN
9 2 (1.342%) DSL
10 1 (0.671%) ISUP
10 1 (0.671%) INAP
10 1 (0.671%) Internet
10 1 (0.671%) 3G
10 1 (0.671%) Cisco ASA
10 1 (0.671%) BSS
10 1 (0.671%) GPRS
10 1 (0.671%) GSM
Database & Business Intelligence
1 16 (10.74%) SQL Server
2 14 (9.396%) QlikView
2 14 (9.396%) Oracle ODI
3 11 (7.383%) MySQL
4 10 (6.711%) Ingres
5 7 (4.698%) Oracle 9i
5 7 (4.698%) Oracle 11g
6 3 (2.013%) SQL Server Reporting Services
6 3 (2.013%) SQL Server Integration Services
7 2 (1.342%) SAP BW
7 2 (1.342%) SQLPlus
Development Applications
1 11 (7.383%) Subversion
2 8 (5.369%) TeamCity
2 8 (5.369%) Team Foundation Server
2 8 (5.369%) MSTest
2 8 (5.369%) Jenkins
2 8 (5.369%) NUnit
3 7 (4.698%) CruiseControl
3 7 (4.698%) VSS/SourceSafe
4 4 (2.685%) Visual Studio
5 3 (2.013%) MSI
6 2 (1.342%) TestDirector
6 2 (1.342%) LSMW
7 1 (0.671%) QuickTest Pro
General
1 19 (12.75%) Telecoms
2 16 (10.74%) Finance
3 3 (2.013%) Financial Institution
4 2 (1.342%) Legal
4 2 (1.342%) Publishing
5 1 (0.671%) Military
5 1 (0.671%) Back Office
5 1 (0.671%) Aerospace
Job Titles
1 18 (12.08%) Project Manager
2 17 (11.41%) Architect
2 17 (11.41%) Technical Architect
3 14 (9.396%) Consultant
3 14 (9.396%) Developer
4 12 (8.054%) Analyst
5 10 (6.711%) Network Engineer
6 9 (6.040%) Support Engineer
6 9 (6.040%) Service Manager
7 8 (5.369%) .NET Developer
7 8 (5.369%) C# Developer
7 8 (5.369%) Software Manager
7 8 (5.369%) C# .NET Developer
8 7 (4.698%) Siebel Consultant
8 7 (4.698%) Applications Support
9 6 (4.027%) Support Analyst
9 6 (4.027%) Applications Manager
10 4 (2.685%) Windows Systems Administrator
10 4 (2.685%) Designer
10 4 (2.685%) Administrator
Miscellaneous
1 11 (7.383%) Management Information System
2 7 (4.698%) Client/Server
3 6 (4.027%) CMDB
4 3 (2.013%) Mainframe
4 3 (2.013%) Cloud Computing
5 2 (1.342%) RMADS
5 2 (1.342%) Clustering
5 2 (1.342%) CESG
5 2 (1.342%) CESG CLAS
5 2 (1.342%) PDA
6 1 (0.671%) NHS
Operating Systems
1 51 (34.23%) Windows
2 33 (22.15%) Linux
3 31 (20.81%) UNIX
4 19 (12.75%) Solaris
5 17 (11.41%) Red Hat Enterprise Linux
6 13 (8.725%) Windows XP
7 9 (6.040%) Windows 7
8 5 (3.356%) Windows Server 2008
8 5 (3.356%) Windows Server 2003
9 3 (2.013%) Windows Vista
10 2 (1.342%) HPUX
Processes & Methodologies
1 104 (69.80%) ITIL
2 29 (19.46%) ITSM
3 22 (14.77%) Service Delivery
3 22 (14.77%) PRINCE2
4 21 (14.09%) Change Management
5 18 (12.08%) Enterprise Architecture
6 17 (11.41%) Problem Management
7 14 (9.396%) Workflow
7 14 (9.396%) UML
8 12 (8.054%) Project Management
8 12 (8.054%) Incident Management
9 11 (7.383%) Benchmarking
9 11 (7.383%) Migration
9 11 (7.383%) Business Analysis
10 9 (6.040%) Continuous Integration
11 8 (5.369%) Configuration Management
12 7 (4.698%) Stakeholder Management
12 7 (4.698%) Unit Testing
12 7 (4.698%) Network Management
13 5 (3.356%) Performance Management
Programming Languages
1 39 (26.17%) C
2 24 (16.11%) Java
3 21 (14.09%) C#
3 21 (14.09%) VB
4 19 (12.75%) SQL
5 14 (9.396%) JavaScript
6 11 (7.383%) VB.NET
6 11 (7.383%) Scala
7 10 (6.711%) C++
8 5 (3.356%) Shell Script
9 4 (2.685%) VB6
9 4 (2.685%) VBScript
10 3 (2.013%) PowerShell
11 2 (1.342%) Perl
12 1 (0.671%) PHP
12 1 (0.671%) ABAP
Qualifications
1 91 (61.07%) Security Cleared
2 46 (30.87%) DV Cleared
3 42 (28.19%) SC Cleared
4 17 (11.41%) ISEB
5 15 (10.07%) Microsoft Certification
6 13 (8.725%) PRINCE2 Practitioner
7 11 (7.383%) MCP
7 11 (7.383%) MCTS
8 10 (6.711%) MCPD
9 8 (5.369%) Degree
10 6 (4.027%) ISEB Practitioner
11 5 (3.356%) HNC
12 4 (2.685%) MCSD
12 4 (2.685%) ITIL Certification
13 3 (2.013%) BC Cleared
14 1 (0.671%) CTC Cleared
14 1 (0.671%) Cisco Certification
14 1 (0.671%) MCSE
14 1 (0.671%) CCNP
14 1 (0.671%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 14 (9.396%) SLA
2 6 (4.027%) JSP 440
3 4 (2.685%) ISO 9000
3 4 (2.685%) TickIT
3 4 (2.685%) ISO/IEC 27001
4 3 (2.013%) COBIT
5 2 (1.342%) ISO 9001
6 1 (0.671%) ISO/IEC 20000
System Software
1 26 (17.45%) VMware Infrastructure
2 17 (11.41%) Hyper-V
3 14 (9.396%) Active Directory
4 8 (5.369%) XenApp
5 7 (4.698%) VMware ESX
6 5 (3.356%) Microsoft App-V
7 2 (1.342%) NFS
8 1 (0.671%) vSphere
Systems Management
1 4 (2.685%) HP Quality Center
2 3 (2.013%) ServiceCenter
3 1 (0.671%) SCCM
Vendors
1 37 (24.83%) Oracle
2 27 (18.12%) Cisco
3 26 (17.45%) VMware
4 23 (15.44%) HP
5 22 (14.77%) Microsoft
6 19 (12.75%) Red Hat
7 17 (11.41%) NetApp
7 17 (11.41%) IBM
8 12 (8.054%) Remedy
9 9 (6.040%) Citrix
10 7 (4.698%) Siebel
10 7 (4.698%) SolarWinds
11 5 (3.356%) BMC
12 3 (2.013%) Peregrine
12 3 (2.013%) SAP
12 3 (2.013%) Sun
13 2 (1.342%) Compaq
13 2 (1.342%) Altiris
14 1 (0.671%) LANDesk
14 1 (0.671%) Dell
Taunton, South West
Main Duties/ Responsibilities * Identifying and delivery against strategic direction for the group in-line with wider strategy and agreeing with Service and Support Group Manager* Working with technical...
Capita Resourcing
Posted: 3 June 2013
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