The table below looks at the statistics for Service Management skills in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Management
Rank 69 49 38
Rank change year-on-year
-20 -11
Contract jobs citing Service Management 79 95 117
As % of all contract IT jobs located in the South West 2.48% 3.37% 4.63%
As % of the Processes & Methodologies category 3.34% 4.56% 6.55%
Number of daily rates quoted 40 47 61
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£419 £365 £360
Average daily rate % change year-on-year
+14.72% +1.38%
90% offered a daily rate of more than £346 £205 £275
10% offered a daily rate of more than £550 £535 £600
UK excluding London average daily rate £375 £370 £375
% change year-on-year
+1.35% -1.33%
Number of hourly rates quoted 1 13 2
Average hourly rate £18.50 £25.00 £12.75
Average hourly rate % change year-on-year
-26.00% +96.07%
UK excluding London average hourly rate £16.00 £15.50 £16.00
% change year-on-year
+3.22% -3.12%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2367 2085 1785
As % of all contract IT jobs located in the South West 74.41% 73.99% 70.67%
Number of daily rates quoted 1542 1272 1122
Average daily rate £400 £375 £360
Average daily rate % change year-on-year
+6.66% +4.16%
90% offered a daily rate of more than £288 £250 £255
10% offered a daily rate of more than £550 £500 £520
UK excluding London average daily rate £400 £375 £363
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 79 90 78
Average hourly rate £36.45 £22.50 £37.50
Average hourly rate % change year-on-year
+62.00% -40.00%
90% offered a hourly rate of more than £17.00 £12.31 £13.73
10% offered a hourly rate of more than £47.00 £40.00 £47.50
UK excluding London average hourly rate £30.00 £27.50 £31.50
% change year-on-year
+9.09% -12.69%

Service Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South West

Service Management
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South West region.

Service Management Daily Rate Trend in the South West

Service Management
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South West region over the 3 months to 27 February 2015.

Service Management Daily Rate Histogram in the South West

Service Management
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South West region.

Service Management Hourly Rate Trend in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South West region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +8 27 £438 +25.00% 8
Bristol +2 21 £400 -11.11% 8
Somerset +2 13 £448 +11.87% 2
Gloucestershire -39 4 - - 3
Cornwall +2 1 - -
Devon -14 1 £300 +71.42% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 27 February 2015, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 85 (65.89%) ITIL
2 57 (44.19%) Security Cleared
3 42 (32.56%) SC Cleared
4 31 (24.03%) Finance
5 27 (20.93%) Project Management
6 26 (20.16%) Service Delivery
7 25 (19.38%) ITSM
8 21 (16.28%) Windows
9 20 (15.50%) SLA
10 19 (14.73%) PRINCE2
11 17 (13.18%) Change Management
12 16 (12.40%) UNIX
12 16 (12.40%) Incident Management
13 15 (11.63%) Problem Management
14 14 (10.85%) Stakeholder Management
14 14 (10.85%) Linux
15 13 (10.08%) Migration
16 11 (8.53%) Management Information System
16 11 (8.53%) Microsoft
17 10 (7.75%) DV Cleared
18 9 (6.98%) PRINCE2 Practitioner
18 9 (6.98%) APMP
18 9 (6.98%) VMware
18 9 (6.98%) Programme Management
18 9 (6.98%) Agile Software Development
18 9 (6.98%) SOA
18 9 (6.98%) ITIL V3
18 9 (6.98%) Mentoring
18 9 (6.98%) Analytical Skills
19 8 (6.20%) Active Directory

Service Management
Top Related IT Skills in the South West by Category

For the 6 months to 27 February 2015, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (6.20%) SharePoint
2 5 (3.88%) SharePoint 2010
2 5 (3.88%) Eucalyptus
2 5 (3.88%) OpenStack
3 4 (3.10%) MS Exchange
4 3 (2.33%) Exchange Server 2013
4 3 (2.33%) Lync
4 3 (2.33%) Exchange Server 2010
5 2 (1.55%) CMS
5 2 (1.55%) IIS
5 2 (1.55%) IBM Notes
6 1 (0.78%) Lotus Domino
6 1 (0.78%) Apache
6 1 (0.78%) Exchange Server 2003
Applications
1 2 (1.55%) MS Project
2 1 (0.78%) MS Office
2 1 (0.78%) MS Excel
2 1 (0.78%) MS PowerPoint
Business Applications
1 3 (2.33%) assyst
1 3 (2.33%) Dynamics AX
2 2 (1.55%) Dynamics CRM
2 2 (1.55%) Oracle EBS R12
3 1 (0.78%) Remedy ITSM
Cloud Services
1 5 (3.88%) Microsoft Azure
2 3 (2.33%) SaaS
2 3 (2.33%) PaaS
3 1 (0.78%) IaaS
Communications & Networking
1 7 (5.43%) DNS
1 7 (5.43%) Firewall
2 6 (4.65%) LAN
2 6 (4.65%) WAN
3 5 (3.88%) Ethernet
4 4 (3.10%) SIGTRAN
4 4 (3.10%) SS7
5 3 (2.33%) Unified Communications
5 3 (2.33%) SDH
5 3 (2.33%) Broadband
6 2 (1.55%) TCP/IP
6 2 (1.55%) DHCP
6 2 (1.55%) Network Security
7 1 (0.78%) LTE
7 1 (0.78%) MVNO
7 1 (0.78%) Multicast
7 1 (0.78%) VLAN
7 1 (0.78%) SAN
7 1 (0.78%) VPN
7 1 (0.78%) GPRS
Database & Business Intelligence
1 5 (3.88%) SQL Server
2 3 (2.33%) SQL Server 2008
2 3 (2.33%) SQL Server 2012
2 3 (2.33%) Oracle Database
3 2 (1.55%) Oracle Reports
4 1 (0.78%) QlikView
4 1 (0.78%) DB2
4 1 (0.78%) Oracle ODI
4 1 (0.78%) MongoDB
4 1 (0.78%) MySQL
Development Applications
1 1 (0.78%) Toad
General
1 31 (24.03%) Finance
2 6 (4.65%) Telecoms
3 5 (3.88%) Military
4 3 (2.33%) Marketing
4 3 (2.33%) Manufacturing
5 1 (0.78%) Publishing
5 1 (0.78%) Back Office
5 1 (0.78%) Banking
5 1 (0.78%) Retail
Job Titles
1 28 (21.71%) Service Manager
2 19 (14.73%) Architect
2 19 (14.73%) Project Manager
3 11 (8.53%) Consultant
4 8 (6.20%) Technical Architect
5 6 (4.65%) Delivery Manager
6 5 (3.88%) Services Delivery Manager
6 5 (3.88%) IT Services Manager
6 5 (3.88%) Customer Services Manager
7 4 (3.10%) Cloud Architect
7 4 (3.10%) Head of Operations
7 4 (3.10%) Infrastructure Manager
7 4 (3.10%) Enterprise Architect
7 4 (3.10%) Analyst
8 3 (2.33%) Management Consultant
8 3 (2.33%) Infrastructure Project Manager
8 3 (2.33%) Technical Project Manager
8 3 (2.33%) Solutions Architect
8 3 (2.33%) Support Engineer
8 3 (2.33%) Implementation Manager
Libraries, Frameworks & Software Standards
1 5 (3.88%) Java EE
2 4 (3.10%) .NET
3 3 (2.33%) WCF
3 3 (2.33%) HTML
4 2 (1.55%) XML
4 2 (1.55%) Middleware
5 1 (0.78%) X-Windows
5 1 (0.78%) Web Services
5 1 (0.78%) jQuery
5 1 (0.78%) HTML5
5 1 (0.78%) JSON
Miscellaneous
1 11 (8.53%) Management Information System
2 9 (6.98%) Analytical Skills
3 8 (6.20%) Replication
4 3 (2.33%) PMI
4 3 (2.33%) Open Source
5 2 (1.55%) Mainframe
5 2 (1.55%) IBM Mainframe
5 2 (1.55%) Statistics
6 1 (0.78%) Data Protection Act
6 1 (0.78%) Informatics
6 1 (0.78%) CMDB
6 1 (0.78%) Reference Data
6 1 (0.78%) Data Integration
6 1 (0.78%) NHS
6 1 (0.78%) Blackberry
Operating Systems
1 21 (16.28%) Windows
2 16 (12.40%) UNIX
3 14 (10.85%) Linux
4 8 (6.20%) Windows Server 2008
5 4 (3.10%) Windows 7
5 4 (3.10%) Windows Server 2012
6 2 (1.55%) Windows Server 2003
6 2 (1.55%) Solaris
7 1 (0.78%) zOS
7 1 (0.78%) Red Hat Enterprise Linux
7 1 (0.78%) Mac OS
7 1 (0.78%) Apple iOS
Processes & Methodologies
1 85 (65.89%) ITIL
2 27 (20.93%) Project Management
3 26 (20.16%) Service Delivery
4 25 (19.38%) ITSM
5 19 (14.73%) PRINCE2
6 17 (13.18%) Change Management
7 16 (12.40%) Incident Management
8 15 (11.63%) Problem Management
9 14 (10.85%) Stakeholder Management
10 13 (10.08%) Migration
11 9 (6.98%) Programme Management
11 9 (6.98%) Agile Software Development
11 9 (6.98%) SOA
11 9 (6.98%) ITIL V3
11 9 (6.98%) Mentoring
12 7 (5.43%) Data Migration
13 5 (3.88%) Matrix Management
13 5 (3.88%) Load Balancing
13 5 (3.88%) ITIL V2
13 5 (3.88%) E-Commerce
Programming Languages
1 7 (5.43%) SQL
2 4 (3.10%) C#
3 3 (2.33%) JavaScript
3 3 (2.33%) Shell Script
4 2 (1.55%) C
4 2 (1.55%) Java
5 1 (0.78%) Delphi
5 1 (0.78%) PL/SQL
5 1 (0.78%) Python
Qualifications
1 57 (44.19%) Security Cleared
2 42 (32.56%) SC Cleared
3 10 (7.75%) DV Cleared
4 9 (6.98%) APMP
4 9 (6.98%) PRINCE2 Practitioner
5 6 (4.65%) Microsoft Certification
6 5 (3.88%) ITIL Certification
6 5 (3.88%) PMI Certification
7 4 (3.10%) ISEB
8 3 (2.33%) MCSE
9 2 (1.55%) PMP
9 2 (1.55%) MCTS
10 1 (0.78%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 20 (15.50%) SLA
2 7 (5.43%) COBIT
3 4 (3.10%) ISO 9001
4 3 (2.33%) PCI DSS
5 2 (1.55%) BS15000
5 2 (1.55%) ISO/IEC 27001
6 1 (0.78%) HL7
6 1 (0.78%) ISO/IEC 20000
System Software
1 8 (6.20%) Active Directory
1 8 (6.20%) Hyper-V
2 7 (5.43%) VMware Infrastructure
3 2 (1.55%) EMC RecoverPoint
4 1 (0.78%) VMware ESXi
4 1 (0.78%) NDS
4 1 (0.78%) ISA Server
4 1 (0.78%) Microsoft App-V
4 1 (0.78%) Microsoft Virtual Server
Systems Management
1 4 (3.10%) SCCM
2 3 (2.33%) McAfee ePO
3 2 (1.55%) Tivoli
3 2 (1.55%) Tivoli Monitoring
3 2 (1.55%) Norton AntiVirus
4 1 (0.78%) Oracle Enterprise Manager
Vendors
1 11 (8.53%) Microsoft
2 9 (6.98%) VMware
3 7 (5.43%) McAfee
3 7 (5.43%) Cisco
4 6 (4.65%) Oracle
4 6 (4.65%) SAP
4 6 (4.65%) Remedy
5 5 (3.88%) hybris
5 5 (3.88%) Sun
5 5 (3.88%) NetApp
6 3 (2.33%) HP
6 3 (2.33%) IBM
7 2 (1.55%) Lotus
7 2 (1.55%) EMC
7 2 (1.55%) Citrix
7 2 (1.55%) Splunk
7 2 (1.55%) ArcSight
7 2 (1.55%) BT
7 2 (1.55%) CommVault
7 2 (1.55%) Symantec
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