The table below looks at the statistics for Service Management skills in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 89 73 70
Rank change year-on-year
-16 -3
Contract jobs citing Service Management 53 64 42
As % of all contract IT jobs located in the South West 1.70% 2.22% 2.06%
As % of the Processes & Methodologies category 2.25% 2.94% 2.93%
Number of daily rates quoted 33 49 25
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £338 £387
Average daily rate % change year-on-year
+18.51% -12.79%
90% offered a daily rate of more than £350 £250 £175
10% offered a daily rate of more than £556 £425 £458
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 0 3 1
Average hourly rate - £24.50 £15.50
Average hourly rate % change year-on-year
- +58.06%
UK excluding London average hourly rate £13.35 £16.00 £14.00
% change year-on-year
-16.56% +14.28%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2358 2178 1435
As % of all contract IT jobs located in the South West 75.75% 75.49% 70.48%
Number of daily rates quoted 1584 1453 902
Average daily rate £388 £375 £375
Average daily rate % change year-on-year
+3.33% -
90% offered a daily rate of more than £293 £275 £260
10% offered a daily rate of more than £500 £500 £484
UK excluding London average daily rate £388 £375 £370
% change year-on-year
+3.33% +1.35%
Number of hourly rates quoted 112 117 62
Average hourly rate £38.00 £33.84 £21.38
Average hourly rate % change year-on-year
+12.29% +58.31%
90% offered a hourly rate of more than £18.96 £16.50 £12.50
10% offered a hourly rate of more than £55.00 £42.50 £42.50
UK excluding London average hourly rate £30.00 £28.50 £30.50
% change year-on-year
+5.26% -6.55%

Service Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South West

Service Management
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South West region.

Service Management Daily Rate Trend in the South West

Service Management
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South West region over the 3 months to 3 July 2015.

Service Management Daily Rate Histogram in the South West

Service Management
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South West region.

Service Management Hourly Rate Trend in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South West region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +17 25 £394 -1.56% 13
Bristol -5 8 £500 +56.25% 2
Gloucestershire +1 6 £425 -5.55% 3
Somerset -14 5 £413 +26.92% 1
Dorset +3 3 £450 +260.00% 1
Devon - 1 £625 - 6
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 3 July 2015, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 98 (67.59%) ITIL
2 61 (42.07%) Security Cleared
3 44 (30.34%) SC Cleared
4 32 (22.07%) Service Delivery
5 28 (19.31%) ITSM
6 24 (16.55%) Finance
6 24 (16.55%) PRINCE2
7 22 (15.17%) Change Management
7 22 (15.17%) Project Management
8 21 (14.48%) Mentoring
9 19 (13.10%) Windows
9 19 (13.10%) SLA
10 15 (10.34%) Management Information System
10 15 (10.34%) Linux
10 15 (10.34%) DV Cleared
10 15 (10.34%) Agile Software Development
10 15 (10.34%) Incident Management
10 15 (10.34%) Coaching
11 14 (9.66%) Stakeholder Management
12 13 (8.97%) Active Directory
12 13 (8.97%) ITIL Certification
12 13 (8.97%) Data Centre
13 12 (8.28%) Problem Management
14 10 (6.90%) Microsoft
14 10 (6.90%) Migration
14 10 (6.90%) Risk Management
14 10 (6.90%) Analytical Skills
15 9 (6.21%) ITIL Foundation Certificate
15 9 (6.21%) Business Continuity
15 9 (6.21%) Oracle

Service Management
Top Related IT Skills in the South West by Category

For the 6 months to 3 July 2015, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 6 (4.14%) SharePoint
2 2 (1.38%) Eucalyptus
2 2 (1.38%) Lync
2 2 (1.38%) OpenStack
2 2 (1.38%) Exchange Server 2013
2 2 (1.38%) IIS
3 1 (0.69%) Apache
3 1 (0.69%) MS Exchange
3 1 (0.69%) CMS
3 1 (0.69%) Exchange Server 2003
Applications
1 7 (4.83%) MS Office
1 7 (4.83%) MS Excel
2 4 (2.76%) MS Visio
2 4 (2.76%) MS PowerPoint
2 4 (2.76%) MS Project
Business Applications
1 3 (2.07%) assyst
2 1 (0.69%) Dynamics CRM
2 1 (0.69%) Oracle EBS R12
2 1 (0.69%) SAP Oil and Gas
Cloud Services
1 2 (1.38%) Microsoft Azure
1 2 (1.38%) Amazon AWS
2 1 (0.69%) SaaS
2 1 (0.69%) PaaS
2 1 (0.69%) IaaS
Communications & Networking
1 7 (4.83%) LAN
2 6 (4.14%) WAN
2 6 (4.14%) Firewall
3 5 (3.45%) LDAP
4 4 (2.76%) X.509
4 4 (2.76%) DNS
5 3 (2.07%) SAN
5 3 (2.07%) SS7
5 3 (2.07%) Wireless
5 3 (2.07%) SIGTRAN
5 3 (2.07%) Network Security
6 2 (1.38%) VLAN
6 2 (1.38%) Broadband
6 2 (1.38%) SDH
6 2 (1.38%) VoIP
6 2 (1.38%) Ethernet
6 2 (1.38%) HTTP
6 2 (1.38%) TCP/IP
6 2 (1.38%) VPN
7 1 (0.69%) DHCP
Database & Business Intelligence
1 6 (4.14%) Oracle Database
2 3 (2.07%) SQL Server
3 2 (1.38%) MySQL
4 1 (0.69%) QlikView
4 1 (0.69%) MongoDB
4 1 (0.69%) Oracle ODI
Development Applications
1 5 (3.45%) Oracle APEX
2 2 (1.38%) Rational Rose
3 1 (0.69%) Toad
General
1 24 (16.55%) Finance
2 8 (5.52%) Telecoms
3 3 (2.07%) Banking
3 3 (2.07%) Law
4 2 (1.38%) Marketing
5 1 (0.69%) Manufacturing
5 1 (0.69%) Military
5 1 (0.69%) Retail
5 1 (0.69%) Retail Banking
5 1 (0.69%) Electronics
Job Titles
1 36 (24.83%) Service Manager
2 19 (13.10%) Project Manager
3 18 (12.41%) Architect
4 9 (6.21%) Infrastructure Manager
4 9 (6.21%) Delivery Manager
4 9 (6.21%) Service Architect
5 8 (5.52%) Customer Services Manager
5 8 (5.52%) Administrator
5 8 (5.52%) Services Delivery Manager
6 7 (4.83%) Infrastructure Project Manager
6 7 (4.83%) IT Services Manager
7 5 (3.45%) Analyst
7 5 (3.45%) Consultant
7 5 (3.45%) Incident Manager
7 5 (3.45%) Security Administrator
8 4 (2.76%) Senior Manager
8 4 (2.76%) Deployment Manager
8 4 (2.76%) Head of Operations
8 4 (2.76%) IT Infrastructure Manager
8 4 (2.76%) ITIL Process Owner
Libraries, Frameworks & Software Standards
1 2 (1.38%) HTML
1 2 (1.38%) XML
1 2 (1.38%) Java EE
2 1 (0.69%) WCF
2 1 (0.69%) Doctrine
2 1 (0.69%) Middleware
2 1 (0.69%) Ajax
2 1 (0.69%) .NET
2 1 (0.69%) J2EE
2 1 (0.69%) CSS
Miscellaneous
1 15 (10.34%) Management Information System
2 13 (8.97%) Data Centre
3 10 (6.90%) Analytical Skills
4 8 (5.52%) Replication
5 4 (2.76%) PKI
5 4 (2.76%) Mainframe
6 3 (2.07%) Statistics
7 2 (1.38%) Private Cloud
7 2 (1.38%) Public Cloud
8 1 (0.69%) Enterprise Cloud
8 1 (0.69%) Hybrid Cloud
8 1 (0.69%) NHS
8 1 (0.69%) DTV
8 1 (0.69%) Informatics
8 1 (0.69%) Computer Science
8 1 (0.69%) CMDB
Operating Systems
1 19 (13.10%) Windows
2 15 (10.34%) Linux
3 6 (4.14%) UNIX
4 2 (1.38%) Windows 7
5 1 (0.69%) Solaris
5 1 (0.69%) Windows XP
5 1 (0.69%) Windows Server 2003
5 1 (0.69%) Windows Server 2008
5 1 (0.69%) Red Hat Enterprise Linux
Processes & Methodologies
1 98 (67.59%) ITIL
2 32 (22.07%) Service Delivery
3 28 (19.31%) ITSM
4 24 (16.55%) PRINCE2
5 22 (15.17%) Project Management
5 22 (15.17%) Change Management
6 21 (14.48%) Mentoring
7 15 (10.34%) Coaching
7 15 (10.34%) Agile Software Development
7 15 (10.34%) Incident Management
8 14 (9.66%) Stakeholder Management
9 12 (8.28%) Problem Management
10 10 (6.90%) Risk Management
10 10 (6.90%) Migration
11 9 (6.21%) Business Continuity
12 7 (4.83%) DevOps
13 6 (4.14%) Continuous Integration
13 6 (4.14%) ITIL V3
13 6 (4.14%) Continuous Improvement
13 6 (4.14%) Business Analysis
Programming Languages
1 7 (4.83%) Java
2 6 (4.14%) SQL
3 2 (1.38%) Shell Script
3 2 (1.38%) C
4 1 (0.69%) C#
4 1 (0.69%) JavaScript
4 1 (0.69%) PL/SQL
4 1 (0.69%) Python
Qualifications
1 61 (42.07%) Security Cleared
2 44 (30.34%) SC Cleared
3 15 (10.34%) DV Cleared
4 13 (8.97%) ITIL Certification
5 9 (6.21%) PRINCE2 Practitioner
5 9 (6.21%) ITIL Foundation Certificate
6 8 (5.52%) APMP
7 5 (3.45%) Degree
8 1 (0.69%) MCITP
8 1 (0.69%) MCSE
8 1 (0.69%) MCSA
8 1 (0.69%) CCNP
8 1 (0.69%) CCNA
8 1 (0.69%) Cisco Certification
8 1 (0.69%) Microsoft Certification
8 1 (0.69%) PRINCE2 Certification
Quality Assurance & Compliance
1 19 (13.10%) SLA
2 8 (5.52%) ISO 9001
3 5 (3.45%) ISO/IEC 27001
4 4 (2.76%) COBIT
4 4 (2.76%) PCI DSS
5 1 (0.69%) ISO 14001
5 1 (0.69%) HL7
5 1 (0.69%) ISO/IEC 20000
System Software
1 13 (8.97%) Active Directory
2 4 (2.76%) VMware Infrastructure
2 4 (2.76%) Hyper-V
3 2 (1.38%) Microsoft App-V
4 1 (0.69%) Xen
4 1 (0.69%) Microsoft Virtual Server
4 1 (0.69%) VMware ESXi
Systems Management
1 3 (2.07%) Tivoli
2 1 (0.69%) Norton AntiVirus
2 1 (0.69%) WSUS
2 1 (0.69%) Zenoss
2 1 (0.69%) McAfee ePO
2 1 (0.69%) CA Spectrum
2 1 (0.69%) Cisco LMS
2 1 (0.69%) Oracle Enterprise Manager
Vendors
1 10 (6.90%) Microsoft
2 9 (6.21%) Oracle
3 6 (4.14%) SAP
3 6 (4.14%) McAfee
3 6 (4.14%) ArcSight
4 5 (3.45%) hybris
4 5 (3.45%) VMware
4 5 (3.45%) Cisco
4 5 (3.45%) HP
5 4 (2.76%) Splunk
6 3 (2.07%) ServiceNow
6 3 (2.07%) Citrix
7 2 (1.38%) NetApp
7 2 (1.38%) Red Hat
7 2 (1.38%) IBM
8 1 (0.69%) Siebel
8 1 (0.69%) Dell
8 1 (0.69%) Sun
8 1 (0.69%) Symantec
8 1 (0.69%) Remedy