The table below looks at the statistics for Service Management skills in IT contracts advertised for the South West region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 3 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
3 May 2016
Same period 2015 Same period 2014
Service Management
Rank 65 54 50
Rank change year-on-year
-11 -4
Contract jobs citing Service Management 80 92 111
As % of all contract IT jobs located in the South West 2.77% 2.99% 3.41%
As % of the Processes & Methodologies category 3.55% 3.83% 4.31%
Number of daily rates quoted 57 52 66
Median daily rate £375 £381 £350
Median daily rate % change year-on-year
-1.63% +8.92%
90% offered a daily rate of more than £228 £225 £195
10% offered a daily rate of more than £505 £550 £475
UK excluding London median daily rate £400 £361 £350
% change year-on-year
+10.95% +3.00%
Number of hourly rates quoted 0 1 5
Median hourly rate - £38.25 £24.50
Median hourly rate % change year-on-year
- +56.12%
UK excluding London median hourly rate £14.50 £13.35 £19.50
% change year-on-year
+8.61% -31.53%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2253 2399 2573
As % of all contract IT jobs located in the South West 78.09% 77.86% 78.97%
Number of daily rates quoted 1469 1550 1606
Median daily rate £388 £400 £366
Median daily rate % change year-on-year
-3.12% +9.28%
90% offered a daily rate of more than £275 £290 £275
10% offered a daily rate of more than £535 £545 £500
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 140 97 112
Median hourly rate £42.25 £37.00 £35.00
Median hourly rate % change year-on-year
+14.18% +5.71%
90% offered a hourly rate of more than £25.00 £15.63 £13.45
10% offered a hourly rate of more than £47.50 £47.00 £42.50
UK excluding London median hourly rate £36.00 £31.00 £31.50
% change year-on-year
+16.12% -1.58%

Service Management
Jobs Demand Trend in the South West

The demand trend of contract jobs across the South West region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South West

Service Management
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South West region.

Service Management Daily Rate Trend in the South West

Service Management
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South West region over the 3 months to 3 May 2016.

Service Management Daily Rate Histogram in the South West

Service Management
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South West region.

Service Management Hourly Rate Trend in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South West region over the 3 months to 3 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +18 24 £340 -12.82%
Wiltshire -19 20 £350 -14.94% 3
Somerset +13 11 £415 -24.54% 3
Gloucestershire +6 11 £363 -14.70% 5
Devon -7 2 £419 +90.34% 3
Dorset -6 1 - - 1
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 3 May 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region with a requirement for Service Management.

1 106 (67.09%) ITIL
2 58 (36.71%) Security Cleared
3 48 (30.38%) Service Delivery
4 38 (24.05%) Incident Management
5 36 (22.78%) Windows
5 36 (22.78%) SC Cleared
6 31 (19.62%) Active Directory
7 30 (18.99%) ITSM
8 28 (17.72%) Microsoft
9 25 (15.82%) SLA
9 25 (15.82%) ISO 9001
9 25 (15.82%) Project Management
9 25 (15.82%) Problem Management
10 23 (14.56%) Management Information System
11 22 (13.92%) ITIL Certification
12 21 (13.29%) HP
13 20 (12.66%) Finance
13 20 (12.66%) ITIL V3
14 18 (11.39%) VMware
15 17 (10.76%) Validation
15 17 (10.76%) Knowledge Management
16 16 (10.13%) Agile Software Development
16 16 (10.13%) Change Management
16 16 (10.13%) VMware Infrastructure
17 15 (9.49%) PRINCE2
18 14 (8.86%) MS Excel
18 14 (8.86%) Cisco
18 14 (8.86%) Citrix
18 14 (8.86%) DV Cleared
18 14 (8.86%) Continuous Improvement

Service Management
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (7.59%) MS Exchange
2 10 (6.33%) SharePoint
3 7 (4.43%) IBM Domino
3 7 (4.43%) IBM Notes
4 5 (3.16%) Blackberry Enterprise Server
5 4 (2.53%) Exchange Server 2010
6 3 (1.90%) JBoss
6 3 (1.90%) OpenStack
6 3 (1.90%) Tomcat
7 2 (1.27%) BizTalk Server
7 2 (1.27%) Exchange Server 2003
7 2 (1.27%) Skype for Business
8 1 (0.63%) Confluence
8 1 (0.63%) Eucalyptus
8 1 (0.63%) Exchange Server 2013
8 1 (0.63%) IIS
8 1 (0.63%) SharePoint 2010
Applications
1 14 (8.86%) MS Excel
2 6 (3.80%) MS Office
3 5 (3.16%) Acrobat
3 5 (3.16%) MS Project
4 3 (1.90%) MS Visio
5 1 (0.63%) Photoshop
Business Applications
1 3 (1.90%) Dynamics CRM
2 2 (1.27%) Unit4 Business World
3 1 (0.63%) Remedy ITSM
3 1 (0.63%) SAP Oil and Gas
Cloud Services
1 7 (4.43%) Microsoft Azure
2 5 (3.16%) Office 365
3 2 (1.27%) Mimecast
4 1 (0.63%) Amazon AWS
4 1 (0.63%) PaaS
4 1 (0.63%) Yammer
Communications & Networking
1 11 (6.96%) Internet
2 9 (5.70%) WAN
3 8 (5.06%) DNS
3 8 (5.06%) Firewall
3 8 (5.06%) LAN
3 8 (5.06%) TCP/IP
4 7 (4.43%) VoIP
5 6 (3.80%) DHCP
6 5 (3.16%) VPN
7 3 (1.90%) HTTP
7 3 (1.90%) Network Security
7 3 (1.90%) Remote Desktop
8 2 (1.27%) MPLS
8 2 (1.27%) SAN
8 2 (1.27%) WebEx
8 2 (1.27%) Wireless
9 1 (0.63%) Ethernet
9 1 (0.63%) IP Telephony
9 1 (0.63%) SNMP
9 1 (0.63%) VLAN
Database & Business Intelligence
1 4 (2.53%) BusinessObjects
1 4 (2.53%) Crystal Reports
1 4 (2.53%) Data Mining
1 4 (2.53%) SQL Server
2 1 (0.63%) Relational Database
2 1 (0.63%) SQL Server 2008
2 1 (0.63%) SQL Server 2012
Development Applications
1 3 (1.90%) Jenkins
2 2 (1.27%) Git (software)
3 1 (0.63%) JIRA
3 1 (0.63%) Selenium
General
1 20 (12.66%) Finance
2 13 (8.23%) Telecoms
3 10 (6.33%) Billing
4 7 (4.43%) Manufacturing
5 5 (3.16%) Back Office
6 4 (2.53%) Pharmaceutical
7 3 (1.90%) Marketing
7 3 (1.90%) Military
8 2 (1.27%) Aerospace
8 2 (1.27%) Banking
8 2 (1.27%) Local Government
9 1 (0.63%) Electronics
9 1 (0.63%) Financial Institution
9 1 (0.63%) Retail
Job Titles
1 19 (12.03%) Project Manager
2 16 (10.13%) Analyst
3 15 (9.49%) Coordinator
4 14 (8.86%) Architect
5 13 (8.23%) Incident Coordinator
6 11 (6.96%) Service Manager
7 10 (6.33%) Incident Manager
7 10 (6.33%) Support Engineer
8 9 (5.70%) Delivery Manager
9 7 (4.43%) Consultant
10 5 (3.16%) Business Analyst
10 5 (3.16%) Desktop Engineer
10 5 (3.16%) Desktop Support
10 5 (3.16%) Desktop Support Engineer
10 5 (3.16%) Infrastructure Engineer
10 5 (3.16%) Infrastructure Manager
10 5 (3.16%) Security Specialist
10 5 (3.16%) Services Delivery Manager
10 5 (3.16%) Test Manager
10 5 (3.16%) Transition Manager
Libraries, Frameworks & Software Standards
1 3 (1.90%) J2EE
1 3 (1.90%) XML
2 2 (1.27%) Castle Windsor
2 2 (1.27%) CSS
2 2 (1.27%) jQuery
2 2 (1.27%) LINQ
2 2 (1.27%) NHibernate
2 2 (1.27%) SOAP
2 2 (1.27%) XSLT
3 1 (0.63%) Java EE
3 1 (0.63%) OpenCL
3 1 (0.63%) Web Services
Miscellaneous
1 23 (14.56%) Management Information System
2 12 (7.59%) Data Centre
2 12 (7.59%) Replication
3 8 (5.06%) Analytical Skills
4 7 (4.43%) Computer Science
5 6 (3.80%) Blackberry
6 5 (3.16%) Mainframe
7 4 (2.53%) Fat Client
7 4 (2.53%) Life Science
7 4 (2.53%) Thin Client
8 3 (1.90%) CMDB
9 2 (1.27%) CESG
9 2 (1.27%) Clustering
9 2 (1.27%) Data Extraction
9 2 (1.27%) Health Informatics
9 2 (1.27%) Informatics
9 2 (1.27%) NHS
9 2 (1.27%) PMI
9 2 (1.27%) User Experience
10 1 (0.63%) VHDL
Operating Systems
1 36 (22.78%) Windows
2 7 (4.43%) Linux
2 7 (4.43%) Windows 7
2 7 (4.43%) Windows Server 2008
3 6 (3.80%) Apple iOS
3 6 (3.80%) Windows Server
3 6 (3.80%) Windows Vista
3 6 (3.80%) Windows XP
4 5 (3.16%) Windows 2000
5 4 (2.53%) Unix
6 3 (1.90%) zOS
7 2 (1.27%) CentOS
7 2 (1.27%) Windows Server 2003
7 2 (1.27%) Windows Server 2012
8 1 (0.63%) Mac OS
8 1 (0.63%) Windows 8
Processes & Methodologies
1 106 (67.09%) ITIL
2 48 (30.38%) Service Delivery
3 38 (24.05%) Incident Management
4 30 (18.99%) ITSM
5 25 (15.82%) Problem Management
5 25 (15.82%) Project Management
6 20 (12.66%) ITIL V3
7 17 (10.76%) Knowledge Management
7 17 (10.76%) Validation
8 16 (10.13%) Agile Software Development
8 16 (10.13%) Change Management
9 15 (9.49%) PRINCE2
10 14 (8.86%) Continuous Improvement
11 10 (6.33%) CRM
12 9 (5.70%) Mentoring
13 8 (5.06%) Resource Management
13 8 (5.06%) Test Automation
14 7 (4.43%) Business Analysis
14 7 (4.43%) Project Planning
14 7 (4.43%) Root Cause Analysis
Programming Languages
1 11 (6.96%) Java
2 7 (4.43%) SQL
3 3 (1.90%) Python
4 2 (1.27%) Bash Shell
4 2 (1.27%) C
4 2 (1.27%) JavaScript
5 1 (0.63%) C++
5 1 (0.63%) PowerShell
5 1 (0.63%) Ruby
Qualifications
1 58 (36.71%) Security Cleared
2 36 (22.78%) SC Cleared
3 22 (13.92%) ITIL Certification
4 14 (8.86%) DV Cleared
5 8 (5.06%) Microsoft Certification
6 7 (4.43%) Degree
7 3 (1.90%) ISTQB
7 3 (1.90%) PRINCE2 Practitioner
8 2 (1.27%) CISSP
8 2 (1.27%) CREST Certified
8 2 (1.27%) GCIA
8 2 (1.27%) GCIH
8 2 (1.27%) ISEB
8 2 (1.27%) ISTQB Advanced Certification
8 2 (1.27%) MCP
8 2 (1.27%) MCSE
8 2 (1.27%) PMI Certification
8 2 (1.27%) SANS
9 1 (0.63%) Cisco Certification
9 1 (0.63%) HND
Quality Assurance & Compliance
1 25 (15.82%) ISO 9001
1 25 (15.82%) SLA
2 5 (3.16%) QA
3 4 (2.53%) ISO 14001
3 4 (2.53%) Sarbanes-Oxley
4 3 (1.90%) ISO/IEC 27001
5 2 (1.27%) COBIT
6 1 (0.63%) HMG Infosec
6 1 (0.63%) JSP 440
6 1 (0.63%) RMADS
System Software
1 31 (19.62%) Active Directory
2 16 (10.13%) VMware Infrastructure
3 5 (3.16%) XenApp
4 4 (2.53%) ACF2
4 4 (2.53%) BitLocker
4 4 (2.53%) Microsoft App-V
4 4 (2.53%) UAG
4 4 (2.53%) XenDesktop
5 3 (1.90%) vSphere
6 2 (1.27%) Hyper-V
6 2 (1.27%) Snort
6 2 (1.27%) VMware ESXi
7 1 (0.63%) Firmware
7 1 (0.63%) Xen
Systems Management
1 7 (4.43%) OpenView Configuration Management
2 6 (3.80%) McAfee ePO
2 6 (3.80%) SCCM
3 5 (3.16%) Norton AntiVirus
4 4 (2.53%) zSecure
5 3 (1.90%) Windows Intune
6 2 (1.27%) DameWare
6 2 (1.27%) logstash
6 2 (1.27%) Nagios
6 2 (1.27%) Opscode Chef
6 2 (1.27%) Puppet
6 2 (1.27%) RSA enVision
6 2 (1.27%) SCOM
6 2 (1.27%) ZABBIX
6 2 (1.27%) Zenoss
7 1 (0.63%) Hyperic
7 1 (0.63%) Microsoft Data Protection Manager
7 1 (0.63%) NetBackup
7 1 (0.63%) Tivoli
7 1 (0.63%) WSUS
Vendors
1 28 (17.72%) Microsoft
2 21 (13.29%) HP
3 18 (11.39%) VMware
4 14 (8.86%) Cisco
4 14 (8.86%) Citrix
5 9 (5.70%) Dell
6 7 (4.43%) LogRhythm
6 7 (4.43%) Lotus
7 6 (3.80%) Intel Security
7 6 (3.80%) SAP
8 5 (3.16%) Adobe
8 5 (3.16%) Apple
8 5 (3.16%) Symantec
9 4 (2.53%) AppSense
9 4 (2.53%) CA
9 4 (2.53%) Canon
9 4 (2.53%) Red Hat
9 4 (2.53%) Salesforce.com
9 4 (2.53%) ServiceNow
9 4 (2.53%) Sophos
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