The table below looks at the statistics for Service Management skills in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Management
Rank 68 58 64
Rank change year-on-year
-10 +6
Contract jobs citing Service Management 66 89 55
As % of all contract IT jobs located in the South West 2.21% 2.97% 2.66%
As % of the Processes & Methodologies category 2.97% 3.86% 3.79%
Number of daily rates quoted 41 61 35
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£375 £325 £400
Average daily rate % change year-on-year
+15.38% -18.75%
90% offered a daily rate of more than £223 £195 £265
10% offered a daily rate of more than £500 £425 £555
UK excluding London average daily rate £361 £350 £370
% change year-on-year
+3.14% -5.40%
Number of hourly rates quoted 1 5 1
Average hourly rate £38.25 £24.50 £15.50
Average hourly rate % change year-on-year
+56.12% +58.06%
UK excluding London average hourly rate £13.35 £19.50 £16.33
% change year-on-year
-31.53% +19.44%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2219 2303 1453
As % of all contract IT jobs located in the South West 74.39% 76.87% 70.36%
Number of daily rates quoted 1464 1513 903
Average daily rate £400 £365 £375
Average daily rate % change year-on-year
+9.58% -2.66%
90% offered a daily rate of more than £290 £275 £260
10% offered a daily rate of more than £540 £500 £475
UK excluding London average daily rate £388 £375 £363
% change year-on-year
+3.33% +3.44%
Number of hourly rates quoted 96 120 69
Average hourly rate £36.45 £33.84 £32.00
Average hourly rate % change year-on-year
+7.71% +5.75%
90% offered a hourly rate of more than £17.15 £14.00 £13.97
10% offered a hourly rate of more than £47.50 £42.50 £42.50
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South West

Service Management
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South West region.

Service Management Daily Rate Trend in the South West

Service Management
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South West region over the 3 months to 22 May 2015.

Service Management Daily Rate Histogram in the South West

Service Management
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South West region.

Service Management Hourly Rate Trend in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South West region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +21 31 £394 -1.56% 6
Devon +4 9 £220 -51.11% 3
Bristol -11 8 £390 +35.65% 11
Somerset -12 7 £413 +26.92% 1
Gloucestershire -5 6 £425 -10.52% 3
Dorset - 3 £315 -
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 22 May 2015, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 93 (65.96%) ITIL
2 59 (41.84%) Security Cleared
3 42 (29.79%) SC Cleared
4 31 (21.99%) Service Delivery
5 29 (20.57%) ITSM
5 29 (20.57%) Finance
6 23 (16.31%) Project Management
7 22 (15.60%) Change Management
8 21 (14.89%) PRINCE2
9 19 (13.48%) SLA
9 19 (13.48%) Incident Management
10 17 (12.06%) Windows
10 17 (12.06%) Mentoring
11 15 (10.64%) Linux
11 15 (10.64%) Management Information System
12 14 (9.93%) ITIL Certification
12 14 (9.93%) Agile Software Development
12 14 (9.93%) Problem Management
13 13 (9.22%) Migration
14 12 (8.51%) Stakeholder Management
14 12 (8.51%) Active Directory
14 12 (8.51%) Microsoft
15 11 (7.80%) UNIX
15 11 (7.80%) Risk Management
15 11 (7.80%) Telecoms
15 11 (7.80%) DV Cleared
15 11 (7.80%) Coaching
16 9 (6.38%) Analytical Skills
16 9 (6.38%) Replication
16 9 (6.38%) Business Continuity

Service Management
Top Related IT Skills in the South West by Category

For the 6 months to 22 May 2015, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (3.55%) SharePoint
2 3 (2.13%) OpenStack
2 3 (2.13%) Eucalyptus
3 2 (1.42%) IIS
3 2 (1.42%) CMS
4 1 (0.71%) Exchange Server 2003
4 1 (0.71%) MS Exchange
4 1 (0.71%) IBM Notes
4 1 (0.71%) Apache
Applications
1 6 (4.26%) MS Excel
2 5 (3.55%) MS Office
3 4 (2.84%) MS Visio
3 4 (2.84%) MS PowerPoint
4 2 (1.42%) MS Project
Business Applications
1 3 (2.13%) assyst
2 2 (1.42%) Dynamics CRM
2 2 (1.42%) Dynamics AX
3 1 (0.71%) Oracle EBS R12
3 1 (0.71%) SAP Oil and Gas
Cloud Services
1 3 (2.13%) Microsoft Azure
1 3 (2.13%) Amazon AWS
1 3 (2.13%) SaaS
1 3 (2.13%) PaaS
2 1 (0.71%) IaaS
Communications & Networking
1 7 (4.96%) Firewall
2 6 (4.26%) LAN
2 6 (4.26%) WAN
3 5 (3.55%) SIGTRAN
3 5 (3.55%) SS7
3 5 (3.55%) LDAP
3 5 (3.55%) DNS
4 4 (2.84%) X.509
5 3 (2.13%) Unified Communications
5 3 (2.13%) Network Security
5 3 (2.13%) Wireless
5 3 (2.13%) Ethernet
5 3 (2.13%) TCP/IP
5 3 (2.13%) Broadband
5 3 (2.13%) SDH
6 2 (1.42%) SAN
6 2 (1.42%) VoIP
6 2 (1.42%) HTTP
6 2 (1.42%) VLAN
7 1 (0.71%) Multicast
Database & Business Intelligence
1 7 (4.96%) Oracle Database
2 4 (2.84%) SQL Server
3 2 (1.42%) MySQL
4 1 (0.71%) Oracle ODI
4 1 (0.71%) MongoDB
4 1 (0.71%) QlikView
4 1 (0.71%) Oracle Reports
Development Applications
1 5 (3.55%) Oracle APEX
2 2 (1.42%) Rational Rose
3 1 (0.71%) Toad
General
1 29 (20.57%) Finance
2 11 (7.80%) Telecoms
3 4 (2.84%) Marketing
4 3 (2.13%) Banking
4 3 (2.13%) Manufacturing
5 2 (1.42%) Law
5 2 (1.42%) Retail
6 1 (0.71%) Retail Banking
6 1 (0.71%) Electronics
6 1 (0.71%) Military
Job Titles
1 31 (21.99%) Service Manager
2 21 (14.89%) Architect
3 19 (13.48%) Project Manager
4 8 (5.67%) Administrator
4 8 (5.67%) Infrastructure Manager
5 7 (4.96%) Delivery Manager
5 7 (4.96%) IT Services Manager
6 6 (4.26%) Services Delivery Manager
6 6 (4.26%) Infrastructure Project Manager
6 6 (4.26%) Customer Services Manager
7 5 (3.55%) Transition Manager
7 5 (3.55%) Incident Manager
7 5 (3.55%) Security Administrator
7 5 (3.55%) Enterprise Architect
7 5 (3.55%) Consultant
7 5 (3.55%) Solutions Architect
8 4 (2.84%) Senior Manager
8 4 (2.84%) Deployment Manager
8 4 (2.84%) Head of Operations
8 4 (2.84%) ITIL Process Owner
Libraries, Frameworks & Software Standards
1 4 (2.84%) .NET
2 3 (2.13%) Java EE
2 3 (2.13%) WCF
2 3 (2.13%) HTML
3 2 (1.42%) XML
3 2 (1.42%) Middleware
4 1 (0.71%) HTML5
4 1 (0.71%) jQuery
4 1 (0.71%) JSON
4 1 (0.71%) X-Windows
4 1 (0.71%) Web Services
4 1 (0.71%) J2EE
Miscellaneous
1 15 (10.64%) Management Information System
2 9 (6.38%) Analytical Skills
2 9 (6.38%) Replication
3 4 (2.84%) PKI
4 3 (2.13%) Private Cloud
4 3 (2.13%) Public Cloud
4 3 (2.13%) Mainframe
5 2 (1.42%) Statistics
5 2 (1.42%) Open Source
5 2 (1.42%) Enterprise Cloud
6 1 (0.71%) Hybrid Cloud
6 1 (0.71%) Informatics
6 1 (0.71%) Computer Science
6 1 (0.71%) CMDB
6 1 (0.71%) DTV
6 1 (0.71%) NHS
Operating Systems
1 17 (12.06%) Windows
2 15 (10.64%) Linux
3 11 (7.80%) UNIX
4 2 (1.42%) Windows 7
4 2 (1.42%) Windows Server 2008
5 1 (0.71%) Windows Server 2003
5 1 (0.71%) Solaris
Processes & Methodologies
1 93 (65.96%) ITIL
2 31 (21.99%) Service Delivery
3 29 (20.57%) ITSM
4 23 (16.31%) Project Management
5 22 (15.60%) Change Management
6 21 (14.89%) PRINCE2
7 19 (13.48%) Incident Management
8 17 (12.06%) Mentoring
9 14 (9.93%) Agile Software Development
9 14 (9.93%) Problem Management
10 13 (9.22%) Migration
11 12 (8.51%) Stakeholder Management
12 11 (7.80%) Risk Management
12 11 (7.80%) Coaching
13 9 (6.38%) Business Continuity
14 8 (5.67%) DevOps
15 7 (4.96%) SOA
16 6 (4.26%) ITIL V3
16 6 (4.26%) Continuous Improvement
17 5 (3.55%) Transition Management
Programming Languages
1 7 (4.96%) Java
2 6 (4.26%) SQL
3 3 (2.13%) JavaScript
3 3 (2.13%) C#
4 2 (1.42%) C
4 2 (1.42%) Shell Script
5 1 (0.71%) PL/SQL
5 1 (0.71%) Python
Qualifications
1 59 (41.84%) Security Cleared
2 42 (29.79%) SC Cleared
3 14 (9.93%) ITIL Certification
4 11 (7.80%) DV Cleared
5 8 (5.67%) APMP
5 8 (5.67%) PRINCE2 Practitioner
6 5 (3.55%) ITIL Foundation Certificate
7 3 (2.13%) Degree
8 2 (1.42%) ISEB
9 1 (0.71%) Cisco Certification
9 1 (0.71%) Microsoft Certification
9 1 (0.71%) PRINCE2 Certification
9 1 (0.71%) CCNP
9 1 (0.71%) CCNA
Quality Assurance & Compliance
1 19 (13.48%) SLA
2 8 (5.67%) ISO 9001
3 5 (3.55%) ISO/IEC 27001
4 4 (2.84%) COBIT
4 4 (2.84%) PCI DSS
5 1 (0.71%) ISO/IEC 20000
5 1 (0.71%) HL7
5 1 (0.71%) ISO 14001
System Software
1 12 (8.51%) Active Directory
2 6 (4.26%) VMware Infrastructure
3 3 (2.13%) Hyper-V
4 1 (0.71%) VMware ESXi
4 1 (0.71%) Microsoft Virtual Server
4 1 (0.71%) Xen
4 1 (0.71%) Microsoft App-V
4 1 (0.71%) NDS
Systems Management
1 3 (2.13%) Tivoli
2 2 (1.42%) Norton AntiVirus
3 1 (0.71%) Cisco LMS
3 1 (0.71%) McAfee ePO
3 1 (0.71%) SCCM
3 1 (0.71%) WSUS
3 1 (0.71%) Oracle Enterprise Manager
Vendors
1 12 (8.51%) Microsoft
2 9 (6.38%) Oracle
3 7 (4.96%) McAfee
4 6 (4.26%) SAP
4 6 (4.26%) VMware
5 5 (3.55%) hybris
5 5 (3.55%) Cisco
5 5 (3.55%) HP
6 4 (2.84%) Splunk
6 4 (2.84%) ArcSight
7 3 (2.13%) NetApp
8 2 (1.42%) CommVault
8 2 (1.42%) Citrix
8 2 (1.42%) IBM
8 2 (1.42%) Symantec
9 1 (0.71%) ServiceNow
9 1 (0.71%) Capita
9 1 (0.71%) BT
9 1 (0.71%) InterSystems
9 1 (0.71%) Remedy
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