The table below looks at the statistics for Service Management skills in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 82 67 76
Rank change year-on-year
-15 +9
Contract jobs citing Service Management 63 44 54
As % of all contract IT jobs located in the South West 2.03% 1.97% 1.70%
As % of the Processes & Methodologies category 2.84% 2.79% 2.48%
Number of daily rates quoted 45 24 27
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£390 £388 £398
Average daily rate % change year-on-year
+0.64% -2.51%
90% offered a daily rate of more than £299 £198 £174
10% offered a daily rate of more than £483 £443 £470
UK excluding London average daily rate £360 £350 £360
% change year-on-year
+2.85% -2.64%
Number of hourly rates quoted 1 2 2
Average hourly rate £25.00 £28.83 £12.00
Average hourly rate % change year-on-year
-13.28% +140.25%
UK excluding London average hourly rate £14.00 £13.35 £16.00
% change year-on-year
+4.86% -16.56%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2220 1579 2179
As % of all contract IT jobs located in the South West 71.38% 70.74% 68.74%
Number of daily rates quoted 1478 1039 1299
Average daily rate £380 £370 £375
Average daily rate % change year-on-year
+2.70% -1.33%
90% offered a daily rate of more than £275 £260 £263
10% offered a daily rate of more than £510 £500 £475
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 83 69 156
Average hourly rate £33.50 £17.23 £31.00
Average hourly rate % change year-on-year
+94.48% -44.43%
90% offered a hourly rate of more than £16.00 £8.00 £13.60
10% offered a hourly rate of more than £41.70 £43.00 £47.50
UK excluding London average hourly rate £25.00 £30.00 £31.00
% change year-on-year
-16.66% -3.22%

Service Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South West

Service Management
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South West region.

Service Management Daily Rate Trend in the South West

Service Management
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South West region over the 3 months to 20 August 2014.

Service Management Daily Rate Histogram in the South West

Service Management
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South West region.

Service Management Hourly Rate Trend in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South West region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Somerset -4 14 £375 +114.28% 2
Gloucestershire -12 14 £425 - 2
Wiltshire -17 11 £450 +12.50% 3
Bristol -28 4 £425 +6.25% 11
Dorset +2 2 £125 -10.71%
Cornwall - 1 £375 -
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 20 August 2014, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 106 (68.83%) ITIL
2 64 (41.56%) Security Cleared
3 55 (35.71%) ITSM
4 44 (28.57%) Windows
5 43 (27.92%) SC Cleared
6 40 (25.97%) Service Delivery
7 39 (25.32%) SLA
7 39 (25.32%) Microsoft
8 36 (23.38%) ITIL Foundation Certificate
9 28 (18.18%) Windows 7
10 25 (16.23%) Change Management
11 24 (15.58%) Project Management
11 24 (15.58%) Microsoft Certification
12 23 (14.94%) PRINCE2
12 23 (14.94%) VMware
12 23 (14.94%) VMware Infrastructure
12 23 (14.94%) ITIL V3
13 22 (14.29%) User Acceptance Testing
13 22 (14.29%) ISEB
14 21 (13.64%) MCP
15 19 (12.34%) Back Office
15 19 (12.34%) Management Information System
16 18 (11.69%) Front Office
16 18 (11.69%) Finance
17 17 (11.04%) Risk Management
18 16 (10.39%) Configuration Management
18 16 (10.39%) Remedy
18 16 (10.39%) MS Excel
18 16 (10.39%) SharePoint
18 16 (10.39%) Statistics

Service Management
Top Related IT Skills in the South West by Category

For the 6 months to 20 August 2014, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 16 (10.39%) SharePoint
2 7 (4.55%) SharePoint 2010
2 7 (4.55%) MS Exchange
3 5 (3.25%) Exchange Server 2010
4 4 (2.60%) Blackberry Enterprise Server
4 4 (2.60%) Exchange Server 2003
5 3 (1.95%) Exchange Server 2013
6 2 (1.30%) Lync
7 1 (0.65%) IBM Notes
7 1 (0.65%) IIS
7 1 (0.65%) Eucalyptus
7 1 (0.65%) OpenStack
Applications
1 16 (10.39%) MS Excel
2 15 (9.74%) MS Office
3 7 (4.55%) MS Visio
4 2 (1.30%) MS Project
5 1 (0.65%) MS PowerPoint
Business Applications
1 14 (9.09%) assyst
2 3 (1.95%) Summit
3 2 (1.30%) Remedy ITSM
Cloud Services
1 1 (0.65%) Microsoft Azure
1 1 (0.65%) SaaS
Communications & Networking
1 8 (5.19%) SAN
1 8 (5.19%) Internet
2 5 (3.25%) DNS
2 5 (3.25%) WAN
2 5 (3.25%) LAN
3 4 (2.60%) Nortel Meridian
4 3 (1.95%) Cisco IOS
4 3 (1.95%) Wireshark
4 3 (1.95%) VLAN
4 3 (1.95%) Cisco ASA
4 3 (1.95%) BGP
4 3 (1.95%) Intranet
4 3 (1.95%) EIGRP
4 3 (1.95%) FWSM
5 1 (0.65%) SSL
5 1 (0.65%) VoIP
5 1 (0.65%) DHCP
5 1 (0.65%) Ethernet
5 1 (0.65%) VPN
5 1 (0.65%) LDAP
Database & Business Intelligence
1 7 (4.55%) MySQL
1 7 (4.55%) SQL Server
2 3 (1.95%) MongoDB
3 2 (1.30%) Oracle Database
3 2 (1.30%) SQL Server 2012
3 2 (1.30%) SQL Server 2008
4 1 (0.65%) BusinessObjects
4 1 (0.65%) MS Access
4 1 (0.65%) Relational Database
Development Applications
1 6 (3.90%) Team Foundation Server
2 4 (2.60%) MSI
2 4 (2.60%) StarTeam
3 2 (1.30%) Oracle APEX
3 2 (1.30%) Selenium
4 1 (0.65%) Visual Studio
4 1 (0.65%) SpecFlow
General
1 19 (12.34%) Back Office
2 18 (11.69%) Front Office
2 18 (11.69%) Finance
3 11 (7.14%) Telecoms
4 3 (1.95%) Banking
4 3 (1.95%) Military
4 3 (1.95%) Legal
4 3 (1.95%) Publishing
5 2 (1.30%) Local Government
6 1 (0.65%) Retail
6 1 (0.65%) Automotive
Job Titles
1 38 (24.68%) Service Manager
2 18 (11.69%) Analyst
3 13 (8.44%) Transition Manager
3 13 (8.44%) Support Engineer
3 13 (8.44%) Service Transition Manager
4 12 (7.79%) Network Engineer
5 9 (5.84%) Network Support
5 9 (5.84%) Project Manager
5 9 (5.84%) Consultant
6 8 (5.19%) Support Technician
6 8 (5.19%) Network Support Engineer
7 7 (4.55%) Lead Network Engineer
7 7 (4.55%) Contracts Manager
7 7 (4.55%) Administrator
8 5 (3.25%) Head of Service Management
8 5 (3.25%) Technical Manager
8 5 (3.25%) Test Analyst
8 5 (3.25%) Architect
8 5 (3.25%) Windows Support Engineer
9 4 (2.60%) Desktop Support
Libraries, Frameworks & Software Standards
1 5 (3.25%) Ruby on Rails
2 4 (2.60%) Django
3 3 (1.95%) XML
4 2 (1.30%) .NET
4 2 (1.30%) CSS
4 2 (1.30%) Drools
5 1 (0.65%) Java EE
5 1 (0.65%) Ajax
5 1 (0.65%) Spring
5 1 (0.65%) JDBC
5 1 (0.65%) SOAP
5 1 (0.65%) Web Services
5 1 (0.65%) HTML
5 1 (0.65%) J2EE
5 1 (0.65%) Gherkin
Miscellaneous
1 19 (12.34%) Management Information System
2 16 (10.39%) Statistics
3 5 (3.25%) CMDB
3 5 (3.25%) Video Conferencing
4 4 (2.60%) Blackberry
5 2 (1.30%) Social Media
6 1 (0.65%) iPhone
6 1 (0.65%) RMADS
6 1 (0.65%) CESG
6 1 (0.65%) CESG CLAS
6 1 (0.65%) Replication
6 1 (0.65%) EPoS
6 1 (0.65%) NHS
6 1 (0.65%) iPad
Operating Systems
1 44 (28.57%) Windows
2 28 (18.18%) Windows 7
3 15 (9.74%) Windows Server 2008
4 11 (7.14%) Windows Server 2003
5 7 (4.55%) Linux
6 6 (3.90%) Windows XP
7 5 (3.25%) UNIX
8 3 (1.95%) Windows Server 2012
Processes & Methodologies
1 106 (68.83%) ITIL
2 55 (35.71%) ITSM
3 40 (25.97%) Service Delivery
4 25 (16.23%) Change Management
5 24 (15.58%) Project Management
6 23 (14.94%) PRINCE2
6 23 (14.94%) ITIL V3
7 22 (14.29%) User Acceptance Testing
8 17 (11.04%) Risk Management
9 16 (10.39%) Configuration Management
10 15 (9.74%) Risk Analysis
10 15 (9.74%) Capacity Planning
11 14 (9.09%) Time Management
12 13 (8.44%) Incident Management
13 12 (7.79%) Process Management
13 12 (7.79%) Workflow
13 12 (7.79%) Problem Management
14 8 (5.19%) Test Management
14 8 (5.19%) Software Testing
15 7 (4.55%) Test Scripting
Programming Languages
1 8 (5.19%) Java
2 7 (4.55%) C++
3 6 (3.90%) Python
3 6 (3.90%) Ruby
4 5 (3.25%) Perl
5 3 (1.95%) JavaScript
5 3 (1.95%) C#
5 3 (1.95%) SQL
6 2 (1.30%) Shell Script
6 2 (1.30%) C
7 1 (0.65%) PL/SQL
Qualifications
1 64 (41.56%) Security Cleared
2 43 (27.92%) SC Cleared
3 36 (23.38%) ITIL Foundation Certificate
4 24 (15.58%) Microsoft Certification
5 22 (14.29%) ISEB
6 21 (13.64%) MCP
7 12 (7.79%) PRINCE2 Practitioner
7 12 (7.79%) DV Cleared
8 10 (6.49%) ISEB Practitioner
9 8 (5.19%) ISTQB
9 8 (5.19%) ISTQB Foundation Certification
10 6 (3.90%) ITIL Certification
11 5 (3.25%) PMP
11 5 (3.25%) PMI Certification
11 5 (3.25%) MCSE
12 4 (2.60%) Degree
13 3 (1.95%) MCITP
13 3 (1.95%) Cisco Certification
13 3 (1.95%) CCNP
13 3 (1.95%) CCNA
Quality Assurance & Compliance
1 39 (25.32%) SLA
2 7 (4.55%) ISO 9001
3 6 (3.90%) ISO/IEC 27001
4 3 (1.95%) ISO 14001
5 2 (1.30%) COBIT
6 1 (0.65%) QA
6 1 (0.65%) BS15000
System Software
1 23 (14.94%) VMware Infrastructure
2 10 (6.49%) Active Directory
3 6 (3.90%) Microsoft Virtual Server
4 4 (2.60%) Microsoft App-V
4 4 (2.60%) Hyper-V
Systems Management
1 6 (3.90%) SCCM
2 4 (2.60%) Tivoli
2 4 (2.60%) Tivoli Monitoring
3 3 (1.95%) Cisco Prime
4 2 (1.30%) McAfee ePO
Vendors
1 39 (25.32%) Microsoft
2 23 (14.94%) VMware
3 16 (10.39%) Remedy
4 9 (5.84%) HP
5 8 (5.19%) Citrix
6 7 (4.55%) Oracle
7 5 (3.25%) Cisco
8 4 (2.60%) McAfee
8 4 (2.60%) SAP
8 4 (2.60%) IBM
8 4 (2.60%) Nortel
8 4 (2.60%) Altiris
9 3 (1.95%) ServiceNow
10 2 (1.30%) Sophos
10 2 (1.30%) Business Objects
11 1 (0.65%) Juniper
11 1 (0.65%) BT
11 1 (0.65%) Symantec
11 1 (0.65%) BMC
11 1 (0.65%) NetApp