The table below looks at the statistics for Service Management skills in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 17 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 102 70 57
Rank change year-on-year
-32 -13
Contract jobs citing Service Management 46 49 74
As % of all contract IT jobs located in the South West 1.39% 2.08% 2.74%
As % of the Processes & Methodologies category 1.90% 2.98% 4.07%
Number of daily rates quoted 33 29 36
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£463 £350 £404
Average daily rate % change year-on-year
+32.14% -13.31%
90% offered a daily rate of more than £327 £174 £311
10% offered a daily rate of more than £530 £624 £600
UK excluding London average daily rate £361 £350 £350
% change year-on-year
+3.14% -
Number of hourly rates quoted 1 11 4
Average hourly rate £36.40 £24.00 £9.00
Average hourly rate % change year-on-year
+51.66% +166.66%
UK excluding London average hourly rate £15.00 £15.38 £17.50
% change year-on-year
-2.43% -12.14%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2426 1647 1816
As % of all contract IT jobs located in the South West 73.07% 69.97% 67.28%
Number of daily rates quoted 1644 1075 1061
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £300 £260 £269
10% offered a daily rate of more than £550 £500 £500
UK excluding London average daily rate £388 £363 £365
% change year-on-year
+6.89% -0.68%
Number of hourly rates quoted 128 111 124
Average hourly rate £35.00 £30.00 £35.00
Average hourly rate % change year-on-year
+16.66% -14.28%
90% offered a hourly rate of more than £17.50 £13.00 £11.86
10% offered a hourly rate of more than £47.50 £37.50 £50.00
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Service Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South West

Service Management
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South West region.

Service Management Daily Rate Trend in the South West

Service Management
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South West region over the 3 months to 17 December 2014.

Service Management Daily Rate Histogram in the South West

Service Management
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South West region.

Service Management Hourly Rate Trend in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South West region over the 3 months to 17 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -16 16 £470 +18.23% 6
Bristol -12 11 £530 - 7
Dorset +8 6 £424 +239.00%
Somerset -7 4 £338 +92.85% 3
Gloucestershire -16 4 £405 +102.50% 1
Devon -12 1 £600 +252.94% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 17 December 2014, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 70 (58.33%) ITIL
2 62 (51.67%) Security Cleared
3 41 (34.17%) SC Cleared
4 32 (26.67%) Windows
5 30 (25.00%) Service Delivery
6 28 (23.33%) Project Management
7 26 (21.67%) SLA
8 20 (16.67%) Finance
8 20 (16.67%) Windows Server 2008
8 20 (16.67%) Incident Management
9 18 (15.00%) ITSM
9 18 (15.00%) Microsoft
10 17 (14.17%) UNIX
10 17 (14.17%) SharePoint
11 15 (12.50%) PRINCE2
12 14 (11.67%) Microsoft Certification
12 14 (11.67%) Remedy
13 13 (10.83%) Management Information System
13 13 (10.83%) Change Management
13 13 (10.83%) Problem Management
14 12 (10.00%) SharePoint 2010
15 11 (9.17%) DV Cleared
15 11 (9.17%) Migration
15 11 (9.17%) Cisco
15 11 (9.17%) MS Exchange
15 11 (9.17%) Linux
15 11 (9.17%) Oracle
16 10 (8.33%) LAN
16 10 (8.33%) HP
16 10 (8.33%) ITIL V3

Service Management
Top Related IT Skills in the South West by Category

For the 6 months to 17 December 2014, IT contractor jobs across the South West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 17 (14.17%) SharePoint
2 12 (10.00%) SharePoint 2010
3 11 (9.17%) MS Exchange
4 9 (7.50%) Exchange Server 2010
5 6 (5.00%) Exchange Server 2003
5 6 (5.00%) Exchange Server 2013
6 5 (4.17%) Lync
7 4 (3.33%) Eucalyptus
7 4 (3.33%) OpenStack
8 3 (2.50%) IIS
9 2 (1.67%) IBM Notes
10 1 (0.83%) Lotus Domino
10 1 (0.83%) Apache
10 1 (0.83%) CMS
Applications
1 6 (5.00%) MS Visio
2 5 (4.17%) MS Office
3 3 (2.50%) MS Project
4 1 (0.83%) MS Excel
Business Applications
1 9 (7.50%) assyst
2 3 (2.50%) Dynamics AX
3 1 (0.83%) Oracle EBS R12
3 1 (0.83%) Remedy ITSM
3 1 (0.83%) Summit
Cloud Services
1 4 (3.33%) Microsoft Azure
Communications & Networking
1 10 (8.33%) LAN
2 9 (7.50%) WAN
3 7 (5.83%) DNS
3 7 (5.83%) SAN
4 5 (4.17%) Firewall
5 4 (3.33%) Cisco ASA
5 4 (3.33%) EIGRP
5 4 (3.33%) BGP
5 4 (3.33%) Internet
5 4 (3.33%) Ethernet
6 3 (2.50%) FWSM
6 3 (2.50%) DHCP
6 3 (2.50%) Wireshark
6 3 (2.50%) Cisco IOS
7 2 (1.67%) SIGTRAN
7 2 (1.67%) SS7
7 2 (1.67%) TCP/IP
7 2 (1.67%) VPN
7 2 (1.67%) Unified Communications
8 1 (0.83%) MVNO
Database & Business Intelligence
1 8 (6.67%) SQL Server
2 5 (4.17%) SQL Server 2012
2 5 (4.17%) SQL Server 2008
3 3 (2.50%) DB2
4 2 (1.67%) Oracle Reports
4 2 (1.67%) Oracle Database
5 1 (0.83%) Relational Database
5 1 (0.83%) RDBMS
Development Applications
1 4 (3.33%) StarTeam
2 1 (0.83%) SpecFlow
2 1 (0.83%) Team Foundation Server
2 1 (0.83%) Visual Studio
2 1 (0.83%) Selenium
General
1 20 (16.67%) Finance
2 8 (6.67%) Military
3 5 (4.17%) Back Office
4 3 (2.50%) Telecoms
4 3 (2.50%) Front Office
4 3 (2.50%) Manufacturing
5 1 (0.83%) Retail
5 1 (0.83%) Publishing
Job Titles
1 27 (22.50%) Service Manager
2 17 (14.17%) Project Manager
3 14 (11.67%) Consultant
4 11 (9.17%) Architect
5 9 (7.50%) Technical Architect
6 8 (6.67%) Analyst
7 7 (5.83%) Technical Project Manager
7 7 (5.83%) Technical Manager
8 6 (5.00%) Support Technician
8 6 (5.00%) Administrator
9 5 (4.17%) Management Consultant
9 5 (4.17%) Service Management Consultant
10 4 (3.33%) Network Engineer
10 4 (3.33%) Applications Support
11 3 (2.50%) Support Engineer
11 3 (2.50%) Service Level Manager
11 3 (2.50%) IT Services Manager
11 3 (2.50%) Process Manager
11 3 (2.50%) Delivery Manager
11 3 (2.50%) Senior Network Engineer
Libraries, Frameworks & Software Standards
1 4 (3.33%) Java EE
2 2 (1.67%) Middleware
3 1 (0.83%) Gherkin
3 1 (0.83%) CSS
3 1 (0.83%) XML
3 1 (0.83%) .NET
3 1 (0.83%) J2EE
3 1 (0.83%) X-Windows
3 1 (0.83%) Spring
Miscellaneous
1 13 (10.83%) Management Information System
2 8 (6.67%) Analytical Skills
3 4 (3.33%) Replication
3 4 (3.33%) IBM Mainframe
3 4 (3.33%) Mainframe
4 3 (2.50%) Open Source
4 3 (2.50%) PMI
4 3 (2.50%) Statistics
5 1 (0.83%) Blackberry
5 1 (0.83%) Data Protection Act
5 1 (0.83%) RMADS
5 1 (0.83%) Video Conferencing
5 1 (0.83%) Reference Data
5 1 (0.83%) Data Integration
5 1 (0.83%) CESG
5 1 (0.83%) CESG CLAS
Operating Systems
1 32 (26.67%) Windows
2 20 (16.67%) Windows Server 2008
3 17 (14.17%) UNIX
4 11 (9.17%) Linux
5 9 (7.50%) Windows Server 2003
6 7 (5.83%) Windows Server 2012
6 7 (5.83%) Windows 7
7 3 (2.50%) zOS
8 1 (0.83%) Apple iOS
8 1 (0.83%) Mac OS
8 1 (0.83%) Solaris
8 1 (0.83%) Red Hat Enterprise Linux
Processes & Methodologies
1 70 (58.33%) ITIL
2 30 (25.00%) Service Delivery
3 28 (23.33%) Project Management
4 20 (16.67%) Incident Management
5 18 (15.00%) ITSM
6 15 (12.50%) PRINCE2
7 13 (10.83%) Change Management
7 13 (10.83%) Problem Management
8 11 (9.17%) Migration
9 10 (8.33%) ITIL V3
10 9 (7.50%) Stakeholder Management
11 7 (5.83%) Configuration Management
11 7 (5.83%) Programme Management
11 7 (5.83%) Agile Software Development
11 7 (5.83%) Time Management
12 6 (5.00%) Data Protection
12 6 (5.00%) Information Assurance
12 6 (5.00%) Process Improvement
13 5 (4.17%) Continuous Improvement
13 5 (4.17%) Supplier Management
Programming Languages
1 7 (5.83%) SQL
2 4 (3.33%) C#
2 4 (3.33%) Java
3 3 (2.50%) Delphi
3 3 (2.50%) Perl
4 1 (0.83%) C
4 1 (0.83%) PL/SQL
4 1 (0.83%) JavaScript
4 1 (0.83%) Shell Script
Qualifications
1 62 (51.67%) Security Cleared
2 41 (34.17%) SC Cleared
3 14 (11.67%) Microsoft Certification
4 11 (9.17%) DV Cleared
5 9 (7.50%) MCSE
5 9 (7.50%) PMI Certification
6 6 (5.00%) PRINCE2 Practitioner
6 6 (5.00%) PMP
6 6 (5.00%) APMP
7 4 (3.33%) Degree
7 4 (3.33%) MCTS
7 4 (3.33%) MCITP
7 4 (3.33%) MCP
7 4 (3.33%) Cisco Certification
7 4 (3.33%) CCNA
8 3 (2.50%) CCNP
8 3 (2.50%) ISEB
9 1 (0.83%) ITIL Foundation Certificate
9 1 (0.83%) ISTQB Foundation Certification
9 1 (0.83%) ITIL Certification
Quality Assurance & Compliance
1 26 (21.67%) SLA
2 6 (5.00%) ISO/IEC 27001
3 5 (4.17%) ISO 9001
3 5 (4.17%) COBIT
4 2 (1.67%) BS15000
5 1 (0.83%) QA
5 1 (0.83%) PCI DSS
5 1 (0.83%) ISO 14001
System Software
1 10 (8.33%) Hyper-V
2 9 (7.50%) Active Directory
3 7 (5.83%) Microsoft Virtual Server
3 7 (5.83%) VMware Infrastructure
4 2 (1.67%) EMC RecoverPoint
5 1 (0.83%) VMware ESXi
5 1 (0.83%) NDS
5 1 (0.83%) ISA Server
5 1 (0.83%) Microsoft App-V
Systems Management
1 6 (5.00%) SCCM
1 6 (5.00%) Tivoli
1 6 (5.00%) Tivoli Monitoring
2 5 (4.17%) McAfee ePO
3 3 (2.50%) Cisco Prime
4 2 (1.67%) Norton AntiVirus
Vendors
1 18 (15.00%) Microsoft
2 14 (11.67%) Remedy
3 11 (9.17%) Cisco
3 11 (9.17%) Oracle
4 10 (8.33%) HP
5 9 (7.50%) IBM
5 9 (7.50%) McAfee
5 9 (7.50%) VMware
6 6 (5.00%) Sun
7 4 (3.33%) NetApp
7 4 (3.33%) Citrix
8 3 (2.50%) SAP
8 3 (2.50%) Juniper
9 2 (1.67%) BT
9 2 (1.67%) CommVault
9 2 (1.67%) Nokia
9 2 (1.67%) Lotus
9 2 (1.67%) Symantec
9 2 (1.67%) EMC
9 2 (1.67%) ServiceNow