The statistics below represent IT contracts advertised across the South East region that had 1st Line Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 25 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Jun 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 241 234 212
Rank change year-on-year
-7 -22
Contract jobs requiring a 1st Line Support Analyst 25 37 42
As % of all contract IT jobs located in the South East 0.28% 0.39% 0.46%
As % of the Job Titles category 0.30% 0.41% 0.49%
Number of daily rates quoted 4 6 15
Median daily rate £183 £113 £115
Median daily rate % change year-on-year
+62.22% -2.17%
90% offered a daily rate of more than £156 £100 £100
10% offered a daily rate of more than £216 £170 £175
UK excluding London median daily rate £114 £115 £78
% change year-on-year
-1.08% +48.38%
Number of hourly rates quoted 16 15 16
Median hourly rate £12.75 £13.35 £12.50
Median hourly rate % change year-on-year
-4.49% +6.80%
90% offered a hourly rate of more than £11.00 £12.50 £9.25
10% offered a hourly rate of more than £15.00 £14.34 £17.00
UK excluding London median hourly rate £12.00 £12.50 £12.50
% change year-on-year
-4.00% -
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8354 8971 8649
As % of all contract IT jobs located in the South East 94.82% 94.98% 94.70%
Number of daily rates quoted 4988 5124 4687
Median daily rate £400 £375 £350
Median daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £250 £230 £205
10% offered a daily rate of more than £525 £500 £490
UK excluding London median daily rate £399 £370 £350
% change year-on-year
+7.83% +5.71%
Number of hourly rates quoted 380 432 442
Median hourly rate £19.22 £16.14 £17.00
Median hourly rate % change year-on-year
+19.06% -5.05%
90% offered a hourly rate of more than £11.00 £11.75 £11.50
10% offered a hourly rate of more than £46.00 £40.00 £43.00
UK excluding London median hourly rate £17.45 £16.14 £16.50
% change year-on-year
+8.11% -2.18%

1st Line Support Analyst
Jobs Demand Trend in the South East

The demand trend of IT contracts across the South East region that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in the South East

1st Line Support Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst across the South East region.

1st Line Support Analyst Daily Rate Trend in the South East

1st Line Support Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst across the South East region.

1st Line Support Analyst Hourly Rate Trend in the South East

1st Line Support Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Analyst within the South East region over the 3 months to 25 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +5 9 £195 -
Buckinghamshire +19 7 - -
Oxfordshire +5 4 - - 1
Surrey -10 4 £150 +20.00% 1
Berkshire -6 1 - - 1
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 25 June 2016, 1st Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring 1st Line Support Analyst in the job title.

1 36 (57.14%) Active Directory
2 35 (55.56%) Windows
3 24 (38.10%) Windows 7
4 22 (34.92%) ITIL
4 22 (34.92%) Microsoft
5 21 (33.33%) MS Office
6 16 (25.40%) Finance
7 14 (22.22%) Cisco
8 13 (20.63%) Service Management
8 13 (20.63%) SLA
9 8 (12.70%) Fault Management
9 8 (12.70%) Windows XP
9 8 (12.70%) ATM
9 8 (12.70%) LAN
9 8 (12.70%) WAN
10 6 (9.52%) Incident Management
10 6 (9.52%) Bomgar
10 6 (9.52%) Email Management
11 5 (7.94%) Blackberry
12 4 (6.35%) Cisco Certification
12 4 (6.35%) CCNA
12 4 (6.35%) Windows 8
12 4 (6.35%) Enterprise Software
13 3 (4.76%) Analytical Skills
13 3 (4.76%) Exchange Server 2003
13 3 (4.76%) MS Exchange
14 2 (3.17%) VPN
14 2 (3.17%) SAP
14 2 (3.17%) NHS
14 2 (3.17%) Android

1st Line Support Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.76%) Exchange Server 2003
1 3 (4.76%) MS Exchange
2 2 (3.17%) Exchange Server 2010
3 1 (1.59%) Blackberry Enterprise Server
3 1 (1.59%) IBM Notes
3 1 (1.59%) SharePoint
Applications
1 21 (33.33%) MS Office
2 1 (1.59%) MS Excel
2 1 (1.59%) MS Visio
Cloud Services
1 1 (1.59%) Office 365
Communications & Networking
1 8 (12.70%) ATM
1 8 (12.70%) LAN
1 8 (12.70%) WAN
2 2 (3.17%) VPN
3 1 (1.59%) Extranet
3 1 (1.59%) Skype
General
1 16 (25.40%) Finance
2 1 (1.59%) Legal
Miscellaneous
1 5 (7.94%) Blackberry
2 4 (6.35%) Enterprise Software
3 3 (4.76%) Analytical Skills
4 2 (3.17%) iPhone
4 2 (3.17%) Mobile Computing
4 2 (3.17%) NHS
4 2 (3.17%) Smartphone
5 1 (1.59%) Driving Licence
Operating Systems
1 35 (55.56%) Windows
2 24 (38.10%) Windows 7
3 8 (12.70%) Windows XP
4 4 (6.35%) Windows 8
5 2 (3.17%) Android
6 1 (1.59%) Linux
6 1 (1.59%) Unix
6 1 (1.59%) Windows 10
6 1 (1.59%) Windows Server
6 1 (1.59%) Windows Server 2008
6 1 (1.59%) Windows Server 2012
Processes & Methodologies
1 22 (34.92%) ITIL
2 13 (20.63%) Service Management
3 8 (12.70%) Fault Management
4 6 (9.52%) Email Management
4 6 (9.52%) Incident Management
5 2 (3.17%) Ticket Management
6 1 (1.59%) Benchmarking
6 1 (1.59%) Coaching
6 1 (1.59%) Continuous Improvement
6 1 (1.59%) CRM
6 1 (1.59%) Line Management
6 1 (1.59%) Root Cause Analysis
6 1 (1.59%) Service Delivery
Qualifications
1 4 (6.35%) CCNA
1 4 (6.35%) Cisco Certification
2 1 (1.59%) SC Cleared
2 1 (1.59%) Security Cleared
Quality Assurance & Compliance
1 13 (20.63%) SLA
System Software
1 36 (57.14%) Active Directory
2 1 (1.59%) Terminal Services
Vendors
1 22 (34.92%) Microsoft
2 14 (22.22%) Cisco
3 6 (9.52%) Bomgar
4 2 (3.17%) SAP
5 1 (1.59%) Citrix
5 1 (1.59%) Computacenter
5 1 (1.59%) Lotus
5 1 (1.59%) Pegasus
5 1 (1.59%) Salesforce.com