The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 28 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Nov 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 133 108 120
Rank change year-on-year
-25 +12
Contract jobs requiring a 2nd Line Support Engineer 11 7 7
As % of all contract IT jobs located in the South West 0.33% 0.31% 0.26%
As % of the Job Titles category 0.35% 0.34% 0.28%
Number of daily rates quoted 5 3 1
Average daily rate
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£288 £120 £315
Average daily rate % change year-on-year
+139.58% -61.95%
UK excluding London average daily rate £200 £150 £160
% change year-on-year
+33.33% -6.25%
Number of hourly rates quoted 1 1 2
Average hourly rate £13.00 £14.50 £12.88
Average hourly rate % change year-on-year
-10.34% +12.62%
UK excluding London average hourly rate £13.75 £14.00 £13.44
% change year-on-year
-1.78% +4.20%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South West
Contract IT job ads with a match in the
Job Titles category
3157 2070 2545
As % of all contract IT jobs located in the South West 94.18% 92.37% 93.74%
Number of daily rates quoted 2052 1306 1445
Average daily rate £375 £350 £350
Average daily rate % change year-on-year
+7.14% -
90% offered a daily rate of more than £225 £200 £224
10% offered a daily rate of more than £525 £475 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 227 182 205
Average hourly rate £23.00 £17.50 £18.75
Average hourly rate % change year-on-year
+31.42% -6.66%
90% offered a hourly rate of more than £11.38 £11.05 £10.00
10% offered a hourly rate of more than £43.30 £32.50 £42.50
UK excluding London average hourly rate £16.00 £16.00 £18.00
% change year-on-year
- -11.11%

2nd Line Support Engineer
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the South West

2nd Line Support Engineer
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer across the South West region.

2nd Line Support Engineer Daily Rate Trend in the South West

2nd Line Support Engineer
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer across the South West region over the 3 months to 28 November 2014.

2nd Line Support Engineer Daily Rate Histogram in the South West

2nd Line Support Engineer
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer across the South West region.

2nd Line Support Engineer Hourly Rate Trend in the South West

2nd Line Support Engineer
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the South West region over the 3 months to 28 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Somerset - 6 £288 -
Devon -18 2 - -
Gloucestershire -17 1 - - 1
Bristol -21 1 £155 +10.71%
Wiltshire - 1 - -
Dorset - - - -
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in the South West

For the 6 months to 28 November 2014, IT contractor jobs across the South West region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 23 (100.00%) Windows
2 11 (47.83%) Active Directory
3 10 (43.48%) Microsoft
4 8 (34.78%) MS Excel
4 8 (34.78%) ITIL
5 7 (30.43%) LAN
5 7 (30.43%) WAN
5 7 (30.43%) SCCM
6 6 (26.09%) VMware
6 6 (26.09%) TCP/IP
6 6 (26.09%) Citrix
7 5 (21.74%) Internet
7 5 (21.74%) MCP
8 4 (17.39%) VMware Infrastructure
8 4 (17.39%) Windows XP
8 4 (17.39%) ITIL Foundation Certificate
9 3 (13.04%) Analytical Skills
9 3 (13.04%) MS Exchange
9 3 (13.04%) Linux
9 3 (13.04%) SQL
9 3 (13.04%) MySQL
9 3 (13.04%) SQL Server
9 3 (13.04%) IIS
9 3 (13.04%) Apache
9 3 (13.04%) Blackberry
9 3 (13.04%) HP
9 3 (13.04%) WSUS
9 3 (13.04%) Windows 7
9 3 (13.04%) Time Management
10 2 (8.70%) Windows Server 2008

2nd Line Support Engineer
Top Related IT Skills in the South West by Category

For the 6 months to 28 November 2014, IT contractor jobs across the South West region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (13.04%) MS Exchange
1 3 (13.04%) IIS
1 3 (13.04%) Apache
2 1 (4.35%) Lync
2 1 (4.35%) Exchange Server 2010
2 1 (4.35%) Exchange Server 2003
Applications
1 8 (34.78%) MS Excel
2 2 (8.70%) MS Office
Cloud Services
1 1 (4.35%) Office 365
Communications & Networking
1 7 (30.43%) LAN
1 7 (30.43%) WAN
2 6 (26.09%) TCP/IP
3 5 (21.74%) Internet
4 2 (8.70%) Wireless
5 1 (4.35%) VPN
5 1 (4.35%) DNS
5 1 (4.35%) NetScaler
5 1 (4.35%) Firewall
Database & Business Intelligence
1 3 (13.04%) MySQL
1 3 (13.04%) SQL Server
Miscellaneous
1 3 (13.04%) Analytical Skills
1 3 (13.04%) Blackberry
2 1 (4.35%) iPhone
2 1 (4.35%) iPad
2 1 (4.35%) PDA
Operating Systems
1 23 (100.00%) Windows
2 4 (17.39%) Windows XP
3 3 (13.04%) Linux
3 3 (13.04%) Windows 7
4 2 (8.70%) Windows Server 2008
4 2 (8.70%) Windows Server 2012
4 2 (8.70%) Windows Server 2003
5 1 (4.35%) Windows Vista
Processes & Methodologies
1 8 (34.78%) ITIL
2 3 (13.04%) Time Management
3 1 (4.35%) CAD
3 1 (4.35%) Change Management
3 1 (4.35%) Mentoring
3 1 (4.35%) Coaching
Programming Languages
1 3 (13.04%) SQL
Qualifications
1 5 (21.74%) MCP
2 4 (17.39%) ITIL Foundation Certificate
3 1 (4.35%) MCSA
3 1 (4.35%) CCNA
3 1 (4.35%) Cisco Certification
3 1 (4.35%) Microsoft Certification
3 1 (4.35%) SC Cleared
3 1 (4.35%) Security Cleared
Quality Assurance & Compliance
1 1 (4.35%) SLA
System Software
1 11 (47.83%) Active Directory
2 4 (17.39%) VMware Infrastructure
3 1 (4.35%) Terminal Services
3 1 (4.35%) MetaFrame
Systems Management
1 7 (30.43%) SCCM
2 3 (13.04%) WSUS
Vendors
1 10 (43.48%) Microsoft
2 6 (26.09%) VMware
2 6 (26.09%) Citrix
3 3 (13.04%) HP
4 2 (8.70%) Dell
4 2 (8.70%) Avaya
5 1 (4.35%) Cisco
5 1 (4.35%) Remedy
5 1 (4.35%) Mitel
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