The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 180 202 212
Rank change year-on-year
+22 +10
Permanent jobs requiring a 2nd Line Support Engineer 54 20 8
As % of all permanent IT jobs located in the South West 0.87% 0.40% 0.14%
As % of the Job Titles category 0.91% 0.42% 0.15%
Number of salaries quoted 52 15 8
Average salary £24,000 £25,000 £24,250
Average salary % change year-on-year
-4.00% +3.09%
90% offered a salary of more than £22,050 £22,900 £23,850
10% offered a salary of more than £27,450 £25,000 £25,750
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5917 4756 5500
As % of all permanent IT jobs located in the South West 95.17% 94.99% 96.20%
Number of salaries quoted 4935 4113 4877
Average salary £36,000 £35,000 £35,500
Average salary % change year-on-year
+2.85% -1.40%
90% offered a salary of more than £23,000 £24,000 £23,000
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Engineer
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the South West

2nd Line Support Engineer
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the South West region.

2nd Line Support Engineer Salary Trend in the South West

2nd Line Support Engineer
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer across the South West region over the 3 months to 18 September 2014.

2nd Line Support Engineer Salary Histogram in the South West

2nd Line Support Engineer
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the South West region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +3 17 £23,000 -8.00% 2
Somerset - 13 £27,000 - 4
Bristol -6 8 £24,000 +6.66% 1
Gloucestershire -6 7 £24,000 -1.03% 1
Devon - 7 £25,000 - 1
Dorset -7 2 £22,500 -
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in the South West

For the 6 months to 18 September 2014, IT jobs across the South West region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 71 (82.56%) Windows
2 42 (48.84%) MS Excel
2 42 (48.84%) Microsoft
3 35 (40.70%) VMware
4 29 (33.72%) VMware Infrastructure
5 28 (32.56%) SQL
6 27 (31.40%) Active Directory
7 26 (30.23%) SQL Server
8 23 (26.74%) Linux
9 20 (23.26%) Windows Server 2008
9 20 (23.26%) Firewall
9 20 (23.26%) Analytical Skills
10 18 (20.93%) SLA
10 18 (20.93%) Windows XP
11 16 (18.60%) ITIL
11 16 (18.60%) IIS
11 16 (18.60%) Windows Server 2003
11 16 (18.60%) SCCM
12 15 (17.44%) WSUS
12 15 (17.44%) MySQL
12 15 (17.44%) MS Exchange
12 15 (17.44%) Apache
13 14 (16.28%) MS Office
14 13 (15.12%) Windows Vista
15 12 (13.95%) Change Control
16 11 (12.79%) Exchange Server 2010
17 10 (11.63%) MS PowerPoint
17 10 (11.63%) Risk Management
17 10 (11.63%) Cisco
17 10 (11.63%) VPN

2nd Line Support Engineer
Top Related IT Skills in the South West by Category

For the 6 months to 18 September 2014, IT jobs across the South West region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (18.60%) IIS
2 15 (17.44%) MS Exchange
2 15 (17.44%) Apache
3 11 (12.79%) Exchange Server 2010
4 5 (5.81%) SharePoint
5 3 (3.49%) Exchange Server 2007
5 3 (3.49%) Exchange Server 2013
6 1 (1.16%) Exchange Server 2003
6 1 (1.16%) Lync
Applications
1 42 (48.84%) MS Excel
2 14 (16.28%) MS Office
3 10 (11.63%) MS PowerPoint
Cloud Services
1 8 (9.30%) SaaS
2 2 (2.33%) Office 365
Communications & Networking
1 20 (23.26%) Firewall
2 10 (11.63%) VPN
3 9 (10.47%) TCP/IP
3 9 (10.47%) WAN
3 9 (10.47%) LAN
4 7 (8.14%) Internet
5 6 (6.98%) DNS
6 4 (4.65%) SAN
6 4 (4.65%) SSL
7 3 (3.49%) Fibre Channel
7 3 (3.49%) NAS
7 3 (3.49%) iSCSI
8 2 (2.33%) DHCP
8 2 (2.33%) Wi-Fi
9 1 (1.16%) Unified Communications
9 1 (1.16%) WLAN
Database & Business Intelligence
1 26 (30.23%) SQL Server
2 15 (17.44%) MySQL
General
1 2 (2.33%) Telecoms
1 2 (2.33%) Finance
1 2 (2.33%) Banking
Libraries, Frameworks & Software Standards
1 8 (9.30%) Web Services
1 8 (9.30%) XML
2 1 (1.16%) HTML
Miscellaneous
1 20 (23.26%) Analytical Skills
2 5 (5.81%) Firmware
3 4 (4.65%) PDA
Operating Systems
1 71 (82.56%) Windows
2 23 (26.74%) Linux
3 20 (23.26%) Windows Server 2008
4 18 (20.93%) Windows XP
5 16 (18.60%) Windows Server 2003
6 13 (15.12%) Windows Vista
7 6 (6.98%) Windows 8
8 3 (3.49%) Windows 7
8 3 (3.49%) UNIX
8 3 (3.49%) AIX
9 1 (1.16%) Windows Server 2012
Processes & Methodologies
1 16 (18.60%) ITIL
2 12 (13.95%) Change Control
3 10 (11.63%) Risk Management
3 10 (11.63%) Service Management
4 7 (8.14%) Root Cause Analysis
5 6 (6.98%) Disaster Recovery
5 6 (6.98%) Continuous Improvement
6 5 (5.81%) Time Management
6 5 (5.81%) Service Delivery
6 5 (5.81%) Performance Tuning
6 5 (5.81%) Network Monitoring
7 3 (3.49%) Technical Architecture
7 3 (3.49%) CRM
7 3 (3.49%) Project Management
8 2 (2.33%) Content Management
9 1 (1.16%) Migration
9 1 (1.16%) Web Development
Programming Languages
1 28 (32.56%) SQL
2 8 (9.30%) T-SQL
3 3 (3.49%) Bash Shell
3 3 (3.49%) PowerShell
Qualifications
1 8 (9.30%) MCP
2 6 (6.98%) Microsoft Certification
3 5 (5.81%) SC Cleared
3 5 (5.81%) Security Cleared
4 3 (3.49%) VMware Certified Professional (VCP)
4 3 (3.49%) MCSE
4 3 (3.49%) A+ Certification
5 2 (2.33%) Cisco Certification
5 2 (2.33%) CCNA
5 2 (2.33%) MCITP
6 1 (1.16%) CCENT
6 1 (1.16%) MCSA
6 1 (1.16%) CCA
6 1 (1.16%) Citrix Certification
Quality Assurance & Compliance
1 18 (20.93%) SLA
System Software
1 29 (33.72%) VMware Infrastructure
2 27 (31.40%) Active Directory
3 4 (4.65%) XenApp
3 4 (4.65%) XenDesktop
4 1 (1.16%) vSphere
4 1 (1.16%) XenServer
4 1 (1.16%) Terminal Server
Systems Management
1 16 (18.60%) SCCM
2 15 (17.44%) WSUS
3 8 (9.30%) Systems Management Server (SMS)
4 6 (6.98%) Backup Exec
5 5 (5.81%) NetBackup
6 3 (3.49%) ARCserve
7 1 (1.16%) SCOM
7 1 (1.16%) Nagios
Vendors
1 42 (48.84%) Microsoft
2 35 (40.70%) VMware
3 10 (11.63%) Cisco
3 10 (11.63%) HP
4 6 (6.98%) Citrix
5 5 (5.81%) Symantec
5 5 (5.81%) Red Hat
6 4 (4.65%) IBM
7 3 (3.49%) WatchGuard
7 3 (3.49%) Veeam
7 3 (3.49%) 3PAR
7 3 (3.49%) Juniper
7 3 (3.49%) EMC
8 1 (1.16%) Dell
8 1 (1.16%) Avaya
8 1 (1.16%) Apple
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