1st Line Support Analyst Contracts in the UK excluding London

First Line Support Analyst
UK > UK excluding London

The median First Line Support Analyst daily rate in the UK excluding London is £163 according to job vacancies posted during the 6 months to 18 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 365 403 444
Rank change year-on-year +38 +41 -69
Contract jobs requiring a 1st Line Support Analyst 20 41 67
As % of all contract jobs advertised in the UK excluding London 0.099% 0.18% 0.22%
As % of the Job Titles category 0.11% 0.19% 0.23%
Number of daily rates quoted 17 26 42
10th Percentile £147 £134 £128
25th Percentile £150 £151 £150
Median daily rate (50th Percentile) £163 £235 £166
Median % change year-on-year -30.85% +41.35% +38.54%
75th Percentile £175 £250 £224
90th Percentile - - £340
UK median daily rate £163 £209 £170
% change year-on-year -22.16% +22.79% +36.00%
Number of hourly rates quoted 3 2 10
10th Percentile £13.49 £14.30 £11.10
25th Percentile £13.73 £16.25 £12.21
Median hourly rate £15.17 £20.00 £17.00
Median % change year-on-year -24.15% +17.65% +13.33%
75th Percentile £16.18 £24.25 £20.00
90th Percentile £16.79 £26.50 £20.75
UK median hourly rate £15.17 £20.44 £17.00
% change year-on-year -25.78% +20.24% +13.33%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 18,772 21,693 29,145
% of contract IT jobs with a recognized job title 92.48% 94.28% 95.69%
Number of daily rates quoted 11,463 15,127 20,437
10th Percentile £213 £225 £204
25th Percentile £363 £394 £363
Median daily rate (50th Percentile) £490 £500 £475
Median % change year-on-year -2.00% +5.26% +11.76%
75th Percentile £595 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £544 £525
% change year-on-year -3.40% +3.52% +9.38%
Number of hourly rates quoted 2,267 1,104 1,447
10th Percentile £12.50 £13.41 £12.25
25th Percentile £15.73 £18.07 £14.29
Median hourly rate £40.00 £42.50 £20.00
Median % change year-on-year -5.88% +112.50% +5.26%
75th Percentile £61.60 £65.00 £44.85
90th Percentile £73.85 £75.00 £60.00
UK median hourly rate £36.50 £45.00 £23.91
% change year-on-year -18.89% +88.21% +6.27%

1st Line Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st Line Support Analyst in the UK excluding London

1st Line Support Analyst
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing 1st Line Support Analyst in the UK excluding London.

Daily rate trend for 1st Line Support Analyst in the UK excluding London

1st Line Support Analyst
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing 1st Line Support Analyst in the UK excluding London.

Hourly rate trend for 1st Line Support Analyst in the UK excluding London

1st Line Support Analyst
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Analyst within the UK excluding London region over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Scotland +44 11 £175 -30.00%
West Midlands +23 3 £150 -24.05% 1
Midlands +23 3 £150 -24.05% 1
North of England +15 3 £130 -35.08% 1
South East +31 2 £165 +17.86% 5
Yorkshire +5 2 £130 -13.33%
North West +13 1 - - 1
Wales - 1 - - 1
1st Line Support Analyst
UK

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 18 May 2024, 1st Line Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 1st Line Support Analyst in the job title.

1 12 (60.00%) Social Skills
2 11 (55.00%) Customer Service
3 10 (50.00%) Microsoft
4 8 (40.00%) Windows
4 8 (40.00%) Microsoft 365
5 7 (35.00%) ITIL
5 7 (35.00%) Problem-Solving
6 6 (30.00%) Public Sector
6 6 (30.00%) Active Directory
7 4 (20.00%) Microsoft Office
7 4 (20.00%) HNC
7 4 (20.00%) Service Management
7 4 (20.00%) Windows 10
8 3 (15.00%) Entra ID
8 3 (15.00%) Microsoft Intune
8 3 (15.00%) Mobile Device Management
8 3 (15.00%) ServiceNow
8 3 (15.00%) Azure
9 2 (10.00%) JIRA
9 2 (10.00%) SharePoint
9 2 (10.00%) Apple
9 2 (10.00%) Dell
9 2 (10.00%) OneDrive
10 1 (5.00%) Remote Desktop
10 1 (5.00%) Customer Requirements
10 1 (5.00%) Microsoft Certification
10 1 (5.00%) MCP
10 1 (5.00%) NHS
10 1 (5.00%) CRM
10 1 (5.00%) Service Delivery

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (10.00%) SharePoint
Applications
1 4 (20.00%) Microsoft Office
Cloud Services
1 8 (40.00%) Microsoft 365
2 3 (15.00%) Azure
2 3 (15.00%) Entra ID
3 2 (10.00%) OneDrive
Communications & Networking
1 1 (5.00%) Remote Desktop
Development Applications
1 2 (10.00%) JIRA
General
1 12 (60.00%) Social Skills
2 6 (30.00%) Public Sector
3 1 (5.00%) Analytical Skills
3 1 (5.00%) Telecoms
Miscellaneous
1 1 (5.00%) NHS
Operating Systems
1 8 (40.00%) Windows
2 4 (20.00%) Windows 10
Processes & Methodologies
1 11 (55.00%) Customer Service
2 7 (35.00%) ITIL
2 7 (35.00%) Problem-Solving
3 4 (20.00%) Service Management
4 3 (15.00%) Mobile Device Management
5 1 (5.00%) CRM
5 1 (5.00%) Customer Requirements
5 1 (5.00%) Health Informatics
5 1 (5.00%) Informatics
5 1 (5.00%) ITSM
5 1 (5.00%) Service Delivery
Qualifications
1 4 (20.00%) HNC
2 1 (5.00%) ITIL Foundation Certificate
2 1 (5.00%) MCP
2 1 (5.00%) Microsoft Certification
System Software
1 6 (30.00%) Active Directory
Systems Management
1 3 (15.00%) Microsoft Intune
Vendors
1 10 (50.00%) Microsoft
2 3 (15.00%) ServiceNow
3 2 (10.00%) Apple
3 2 (10.00%) Dell