The table below looks at the statistics for the 1st Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 522 506 507
Rank change year-on-year
-16 +1
Contract jobs requiring a 1st Line Support Analyst 89 77 81
As % of all contract IT jobs located in the UK 0.16% 0.14% 0.14%
As % of the Job Titles category 0.17% 0.16% 0.15%
Number of daily rates quoted 44 26 25
Average daily rate
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£95 £125 £100
Average daily rate % change year-on-year
-24.00% +25.00%
90% offered a daily rate of more than £75 £88 £88
10% offered a daily rate of more than £159 £150 £186
UK excluding London average daily rate £75 £125 £99
% change year-on-year
-40.00% +26.26%
Number of hourly rates quoted 33 39 38
Average hourly rate £11.00 £13.00 £12.50
Average hourly rate % change year-on-year
-15.38% +4.00%
90% offered a hourly rate of more than £8.60 £8.40 £10.37
10% offered a hourly rate of more than £17.50 £20.00 £16.50
UK excluding London average hourly rate £11.00 £11.00 £12.48
% change year-on-year
- -11.82%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51961 49585 53705
As % of all contract IT jobs located in the UK 92.02% 92.76% 92.87%
Number of daily rates quoted 31503 29488 30138
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £234 £235
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 2007 2141 2629
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £17.00 £17.00 £18.00
% change year-on-year
- -5.55%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Daily Rate Trend in the UK

1st Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Hourly Rate Trend in the UK

1st Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 2 September 2014.

1st Line Support Analyst Hourly Rate Histogram in the UK

1st Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 67 £121 -3.00% 11
London +1 15 £145 +7.40% 1
South East 0 14 £120 -4.00% 3
West Midlands -15 13 - -
Buckinghamshire +3 5 £165 +32.00% 1
Milton Keynes 0 5 £165 +32.00% 1
North West -14 5 £70 -50.00% 1
East of England -20 5 £113 +32.35%
Yorkshire - 5 £123 - 3
Cheshire - 5 £70 - 1
City of London +30 4 £135 +8.00%
East Midlands +6 4 - - 2
South West -31 4 £95 +18.75%
Hertfordshire -10 3 £110 -
West Sussex - 3 £120 -
West Yorkshire - 3 - - 2
Warrington - 3 £70 - 1
Huddersfield - 2 - -
York - 2 £123 - 1
North Yorkshire - 2 £123 - 1
Nottinghamshire +17 1 - -
Nottingham +15 1 - -
Cambridgeshire -9 1 - -
Hampshire -17 1 £110 -
Kent - 1 £175 -
Essex - 1 £115 -
Gloucestershire - - - -
Devon - - - -
Bedfordshire - - - -
Berkshire - - - - 1

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 2 September 2014, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 112 (58.33%) Windows
2 82 (42.71%) Microsoft
3 75 (39.06%) Active Directory
4 71 (36.98%) MS Office
5 66 (34.38%) SLA
6 57 (29.69%) ITIL
7 54 (28.13%) Windows 7
8 45 (23.44%) Retail
9 37 (19.27%) MS Excel
10 36 (18.75%) Citrix
11 31 (16.15%) Windows XP
12 29 (15.10%) MS Exchange
13 22 (11.46%) Finance
14 21 (10.94%) IBM Notes
14 21 (10.94%) Lotus
15 17 (8.85%) Microsoft Certification
16 15 (7.81%) MCP
17 13 (6.77%) SC Cleared
17 13 (6.77%) Security Cleared
17 13 (6.77%) Windows Server 2008
18 11 (5.73%) Banking
19 10 (5.21%) Service Management
20 9 (4.69%) DV Cleared
20 9 (4.69%) UNIX
20 9 (4.69%) Blackberry
21 8 (4.17%) Reuters
22 7 (3.65%) SQL
22 7 (3.65%) MCSE
22 7 (3.65%) Cisco
22 7 (3.65%) Degree

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 2 September 2014, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (15.10%) MS Exchange
2 21 (10.94%) IBM Notes
3 7 (3.65%) Exchange Server 2003
3 7 (3.65%) Exchange Server 2010
4 6 (3.13%) Blackberry Enterprise Server
5 4 (2.08%) Exchange Server 2007
6 3 (1.56%) Lync
7 2 (1.04%) SharePoint
8 1 (0.52%) Exchange Server 2000
Applications
1 71 (36.98%) MS Office
2 37 (19.27%) MS Excel
3 5 (2.60%) MS PowerPoint
Communications & Networking
1 5 (2.60%) DHCP
1 5 (2.60%) TCP/IP
1 5 (2.60%) VPN
1 5 (2.60%) DNS
2 3 (1.56%) LAN
2 3 (1.56%) WAN
2 3 (1.56%) Internet
2 3 (1.56%) Wireless
3 2 (1.04%) Firewall
3 2 (1.04%) ADSL
3 2 (1.04%) FTP
4 1 (0.52%) Ethernet
4 1 (0.52%) SAN
4 1 (0.52%) Intranet
General
1 45 (23.44%) Retail
2 22 (11.46%) Finance
3 11 (5.73%) Banking
4 4 (2.08%) Military
5 3 (1.56%) Law
5 3 (1.56%) Legal
6 2 (1.04%) Investment Banking
6 2 (1.04%) German Language
6 2 (1.04%) Italian Language
Libraries, Frameworks & Software Standards
1 1 (0.52%) Application Packaging
Miscellaneous
1 9 (4.69%) Blackberry
2 5 (2.60%) Fat Client
2 5 (2.60%) NHS
2 5 (2.60%) Thin Client
3 2 (1.04%) Smartcard
3 2 (1.04%) EPoS
3 2 (1.04%) EFT
3 2 (1.04%) Management Information System
3 2 (1.04%) Smartphone
4 1 (0.52%) iPhone
4 1 (0.52%) Client/Server
Operating Systems
1 112 (58.33%) Windows
2 54 (28.13%) Windows 7
3 31 (16.15%) Windows XP
4 13 (6.77%) Windows Server 2008
5 9 (4.69%) UNIX
6 6 (3.13%) Windows 8
7 5 (2.60%) Mac OS X
7 5 (2.60%) Windows Server 2003
7 5 (2.60%) Windows Vista
8 4 (2.08%) Mac OS
9 3 (1.56%) Solaris
10 2 (1.04%) Linux
10 2 (1.04%) Windows 2000 Server
11 1 (0.52%) Red Hat Enterprise Linux
11 1 (0.52%) Android
11 1 (0.52%) Apple iOS
11 1 (0.52%) Windows Server 2012
Processes & Methodologies
1 57 (29.69%) ITIL
2 10 (5.21%) Service Management
3 7 (3.65%) Service Delivery
3 7 (3.65%) Incident Management
4 3 (1.56%) ITIL V3
5 2 (1.04%) Root Cause Analysis
5 2 (1.04%) Network Management
5 2 (1.04%) Security Management
5 2 (1.04%) Problem Management
5 2 (1.04%) ITSM
5 2 (1.04%) ERP
5 2 (1.04%) Business Intelligence
6 1 (0.52%) E-Commerce
6 1 (0.52%) Information Security Management
6 1 (0.52%) System Testing
6 1 (0.52%) ISMS
6 1 (0.52%) Data Entry
6 1 (0.52%) Information Security
6 1 (0.52%) Asset Management
6 1 (0.52%) Requirements Analysis
Programming Languages
1 7 (3.65%) SQL
2 3 (1.56%) PowerShell
Qualifications
1 17 (8.85%) Microsoft Certification
2 15 (7.81%) MCP
3 13 (6.77%) SC Cleared
3 13 (6.77%) Security Cleared
4 9 (4.69%) DV Cleared
5 7 (3.65%) Degree
5 7 (3.65%) MCSE
6 4 (2.08%) MCITP
7 3 (1.56%) MCSA
7 3 (1.56%) CCNA
7 3 (1.56%) Cisco Certification
7 3 (1.56%) ITIL Certification
7 3 (1.56%) MOS
8 2 (1.04%) MCDST
8 2 (1.04%) A+ Certification
9 1 (0.52%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 66 (34.38%) SLA
2 1 (0.52%) ISO/IEC 27001
System Software
1 75 (39.06%) Active Directory
2 4 (2.08%) XenApp
3 2 (1.04%) Terminal Services
3 2 (1.04%) VMware Infrastructure
4 1 (0.52%) VMware Workstation
4 1 (0.52%) VMware ESXi
Systems Management
1 7 (3.65%) Backup Exec
2 3 (1.56%) SCCM
3 2 (1.04%) OVSD
3 2 (1.04%) OpenView
4 1 (0.52%) Norton AntiVirus
Vendors
1 82 (42.71%) Microsoft
2 36 (18.75%) Citrix
3 21 (10.94%) Lotus
4 8 (4.17%) Reuters
5 7 (3.65%) Altiris
5 7 (3.65%) Cisco
6 6 (3.13%) Bloomberg
6 6 (3.13%) Symantec
6 6 (3.13%) Remedy
7 5 (2.60%) McAfee
7 5 (2.60%) Apple
7 5 (2.60%) Adobe
8 4 (2.08%) Sophos
8 4 (2.08%) CQG
8 4 (2.08%) Veeam
9 3 (1.56%) F5
9 3 (1.56%) VMware
9 3 (1.56%) HP
10 2 (1.04%) Infor
11 1 (0.52%) Avaya
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