The table below looks at the statistics for the 1st Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 513 486 481
Rank change year-on-year
-27 -5
Contract jobs requiring a 1st Line Support Analyst 94 92 83
As % of all contract IT jobs located in the UK 0.16% 0.18% 0.16%
As % of the Job Titles category 0.18% 0.19% 0.17%
Number of daily rates quoted 50 19 15
Average daily rate
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£125 £100 £128
Average daily rate % change year-on-year
+25.00% -21.56%
90% offered a daily rate of more than £75 £79 £99
10% offered a daily rate of more than £160 £138 £184
UK excluding London average daily rate £115 £88 £113
% change year-on-year
+31.42% -22.56%
Number of hourly rates quoted 34 53 44
Average hourly rate £13.68 £13.00 £11.25
Average hourly rate % change year-on-year
+5.19% +15.55%
90% offered a hourly rate of more than £11.00 £10.10 £10.00
10% offered a hourly rate of more than £16.70 £20.00 £18.50
UK excluding London average hourly rate £13.15 £13.00 £11.00
% change year-on-year
+1.11% +18.18%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51736 48200 47778
As % of all contract IT jobs located in the UK 90.67% 92.73% 93.05%
Number of daily rates quoted 32633 29179 26851
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £225 £225
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £370 £350 £350
% change year-on-year
+5.71% -
Number of hourly rates quoted 2090 2095 2514
Average hourly rate £16.08 £17.00 £18.00
Average hourly rate % change year-on-year
-5.41% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £39.00 £37.80 £40.00
UK excluding London average hourly rate £16.00 £16.00 £17.50
% change year-on-year
- -8.57%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Daily Rate Trend in the UK

1st Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Hourly Rate Trend in the UK

1st Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 21 November 2014.

1st Line Support Analyst Hourly Rate Histogram in the UK

1st Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 83 £128 +21.42% 19
South East +13 35 £132 +46.66% 7
London -11 26 £128 +13.33% 1
Milton Keynes +5 17 £132 - 1
Buckinghamshire +5 17 £132 - 2
East of England -17 8 - - 3
South West -36 6 £150 +87.50%
Reading +23 5 £115 +27.77% 1
Berkshire +9 5 £115 +27.77% 1
City of London -6 4 £88 -22.22%
Chessington - 4 £153 -
North West -10 3 - - 5
Oxfordshire -23 3 - -
Surrey - 3 £155 - 2
East Sussex - 3 £110 - 1
Brighton - 3 £110 - 1
Hertfordshire -8 2 - - 1
West Midlands -13 2 - - 1
South Wales -22 2 £125 -
Wales -29 2 £125 -
Somerset - 2 £150 -
Hampshire - 2 - - 1
Cheshire +14 1 - -
Crawley +8 1 £120 -
East Midlands 0 1 £100 -24.52% 1
West Sussex -3 1 £120 -
Northamptonshire -12 1 £100 -
Manchester -14 1 - - 4
Cardiff -19 1 £125 -
Guildford - 1 - -

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 21 November 2014, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 123 (65.08%) Windows
2 82 (43.39%) Microsoft
3 76 (40.21%) MS Office
4 68 (35.98%) Windows 7
5 63 (33.33%) ITIL
6 62 (32.80%) Active Directory
7 58 (30.69%) SLA
8 55 (29.10%) Analytical Skills
9 42 (22.22%) Citrix
10 41 (21.69%) MS Excel
11 33 (17.46%) Retail
11 33 (17.46%) MCP
11 33 (17.46%) Security Cleared
12 32 (16.93%) SC Cleared
13 29 (15.34%) Microsoft Certification
14 27 (14.29%) Windows XP
15 26 (13.76%) MS Exchange
16 23 (12.17%) Service Management
17 21 (11.11%) Windows Server 2008
18 20 (10.58%) Windows Vista
19 17 (8.99%) MCSE
20 15 (7.94%) IBM Notes
20 15 (7.94%) Lotus
21 14 (7.41%) Finance
21 14 (7.41%) Windows 8
22 13 (6.88%) Service Delivery
22 13 (6.88%) Exchange Server 2003
22 13 (6.88%) Blackberry
23 12 (6.35%) Backup Exec
24 11 (5.82%) Management Information System

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 21 November 2014, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (13.76%) MS Exchange
2 15 (7.94%) IBM Notes
3 13 (6.88%) Exchange Server 2003
4 8 (4.23%) SharePoint
5 4 (2.12%) Lync
6 3 (1.59%) Exchange Server 2010
6 3 (1.59%) Exchange Server 2007
6 3 (1.59%) Blackberry Enterprise Server
Applications
1 76 (40.21%) MS Office
2 41 (21.69%) MS Excel
3 4 (2.12%) MS PowerPoint
Cloud Services
1 4 (2.12%) Office 365
Communications & Networking
1 11 (5.82%) Internet
2 10 (5.29%) Wireless
2 10 (5.29%) DHCP
3 9 (4.76%) DNS
4 8 (4.23%) FTP
5 6 (3.17%) TCP/IP
6 5 (2.65%) VPN
6 5 (2.65%) WAN
7 3 (1.59%) Intranet
7 3 (1.59%) LAN
7 3 (1.59%) VoIP
8 1 (0.53%) Ethernet
8 1 (0.53%) MPLS
8 1 (0.53%) DSL
8 1 (0.53%) Firewall
Database & Business Intelligence
1 1 (0.53%) MS Access
General
1 33 (17.46%) Retail
2 14 (7.41%) Finance
3 4 (2.12%) Military
3 4 (2.12%) Banking
3 4 (2.12%) French Language
4 3 (1.59%) German Language
4 3 (1.59%) Spanish Language
5 2 (1.06%) Investment Banking
5 2 (1.06%) Telecoms
6 1 (0.53%) Pharmaceutical
6 1 (0.53%) Law
6 1 (0.53%) Legal
6 1 (0.53%) Marketing
Miscellaneous
1 55 (29.10%) Analytical Skills
2 13 (6.88%) Blackberry
3 11 (5.82%) Management Information System
4 8 (4.23%) Fat Client
4 8 (4.23%) Thin Client
4 8 (4.23%) Smartcard
4 8 (4.23%) Smartphone
5 3 (1.59%) PDA
6 2 (1.06%) iPhone
6 2 (1.06%) iPad
7 1 (0.53%) Handset
7 1 (0.53%) Data Protection Act
7 1 (0.53%) Mathematics
7 1 (0.53%) Computer Science
7 1 (0.53%) Life Science
7 1 (0.53%) Client/Server
7 1 (0.53%) NHS
Operating Systems
1 123 (65.08%) Windows
2 68 (35.98%) Windows 7
3 27 (14.29%) Windows XP
4 21 (11.11%) Windows Server 2008
5 20 (10.58%) Windows Vista
6 14 (7.41%) Windows 8
7 10 (5.29%) UNIX
8 7 (3.70%) Windows Server 2003
9 5 (2.65%) Mac OS
10 3 (1.59%) Mac OS X
11 2 (1.06%) Solaris
12 1 (0.53%) Linux
12 1 (0.53%) Windows 2000 Server
12 1 (0.53%) Red Hat Enterprise Linux
12 1 (0.53%) Windows Server 2012
Processes & Methodologies
1 63 (33.33%) ITIL
2 23 (12.17%) Service Management
3 13 (6.88%) Service Delivery
4 8 (4.23%) ITSM
5 7 (3.70%) Incident Management
6 3 (1.59%) Problem Management
6 3 (1.59%) Time Management
7 2 (1.06%) ITIL V3
8 1 (0.53%) Root Cause Analysis
8 1 (0.53%) Software Deployment
8 1 (0.53%) Kalman Filter
8 1 (0.53%) Data Protection
8 1 (0.53%) Data Entry
8 1 (0.53%) Network Management
8 1 (0.53%) IT Governance
8 1 (0.53%) E-Commerce
8 1 (0.53%) Security Management
8 1 (0.53%) Migration
8 1 (0.53%) Asset Management
8 1 (0.53%) Software Testing
Programming Languages
1 8 (4.23%) SQL
2 7 (3.70%) C
3 2 (1.06%) PowerShell
4 1 (0.53%) VBScript
4 1 (0.53%) VB
Qualifications
1 33 (17.46%) MCP
1 33 (17.46%) Security Cleared
2 32 (16.93%) SC Cleared
3 29 (15.34%) Microsoft Certification
4 17 (8.99%) MCSE
5 11 (5.82%) DV Cleared
6 8 (4.23%) A+ Certification
6 8 (4.23%) MCDST
6 8 (4.23%) MCITP
6 8 (4.23%) Degree
7 7 (3.70%) ITIL Foundation Certificate
8 2 (1.06%) MOS
8 2 (1.06%) MCSA
9 1 (0.53%) CCNA
9 1 (0.53%) Cisco Certification
9 1 (0.53%) ITIL Certification
Quality Assurance & Compliance
1 58 (30.69%) SLA
System Software
1 62 (32.80%) Active Directory
2 2 (1.06%) XenApp
3 1 (0.53%) VMware ESXi
3 1 (0.53%) Terminal Services
3 1 (0.53%) VMware Workstation
3 1 (0.53%) VMware Infrastructure
Systems Management
1 12 (6.35%) Backup Exec
2 10 (5.29%) OVSD
3 3 (1.59%) SCCM
3 3 (1.59%) SCSM
4 1 (0.53%) Systems Management Server (SMS)
Vendors
1 82 (43.39%) Microsoft
2 42 (22.22%) Citrix
3 15 (7.94%) Lotus
4 10 (5.29%) Reuters
4 10 (5.29%) Bloomberg
5 8 (4.23%) Cisco
5 8 (4.23%) CQG
6 6 (3.17%) Adobe
6 6 (3.17%) Symantec
6 6 (3.17%) McAfee
6 6 (3.17%) Altiris
7 5 (2.65%) Apple
8 3 (1.59%) Sophos
8 3 (1.59%) Remedy
8 3 (1.59%) Intel
9 2 (1.06%) VMware
9 2 (1.06%) Veeam
9 2 (1.06%) F5
9 2 (1.06%) HP
10 1 (0.53%) IBM
Hampshire
Venn Group - UK
Rate: 7-9 Per Hour
Posted: 4 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Rate: £15.00 per hour
Posted: 6 days ago