The table below looks at the statistics for the 1st Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 4 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 May 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 528 504 490
Rank change year-on-year
-24 -14
Contract jobs requiring a 1st Line Support Analyst 81 84 57
As % of all contract IT jobs located in the UK 0.15% 0.15% 0.12%
As % of the Job Titles category 0.16% 0.17% 0.13%
Number of daily rates quoted 21 31 10
Average daily rate
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of your Daily Rate
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£135 £110 £118
Average daily rate % change year-on-year
+22.72% -6.38%
90% offered a daily rate of more than £101 £75 £99
10% offered a daily rate of more than £190 £190 £187
UK excluding London average daily rate £135 £78 £118
% change year-on-year
+74.19% -34.04%
Number of hourly rates quoted 41 38 35
Average hourly rate £12.50 £12.00 £12.00
Average hourly rate % change year-on-year
+4.16% -
90% offered a hourly rate of more than £10.00 £9.50 £10.20
10% offered a hourly rate of more than £14.00 £17.50 £14.50
UK excluding London average hourly rate £12.00 £11.50 £12.00
% change year-on-year
+4.34% -4.16%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51461 50245 44013
As % of all contract IT jobs located in the UK 92.30% 92.35% 92.41%
Number of daily rates quoted 31311 30831 25140
Average daily rate £400 £388 £400
Average daily rate % change year-on-year
+3.22% -3.12%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £560 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2031 2007 2180
Average hourly rate £17.15 £17.50 £18.40
Average hourly rate % change year-on-year
-2.00% -4.89%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.50
UK excluding London average hourly rate £16.72 £17.50 £17.50
% change year-on-year
-4.45% -

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Daily Rate Trend in the UK

1st Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 4 May 2015.

1st Line Support Analyst Daily Rate Histogram in the UK

1st Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Hourly Rate Trend in the UK

1st Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 4 May 2015.

1st Line Support Analyst Hourly Rate Histogram in the UK

1st Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 4 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 71 £135 +22.72% 17
South East -7 26 £125 -7.40% 6
East of England +12 14 £135 - 3
Peterborough +9 8 - - 1
Cambridgeshire +3 8 - - 1
West Midlands -5 8 £190 -
London -13 7 £133 +17.77% 3
East Sussex - 7 £100 - 1
Brighton - 6 - - 1
Scotland +2 5 - -
Kidlington -3 5 - -
Yorkshire -8 5 - -
Oxfordshire -18 5 - - 1
Berkshire -5 4 £131 -6.25%
West Yorkshire -9 4 - -
North West -24 4 - - 3
Birmingham - 4 £190 -
Surrey +1 3 £118 +6.81% 1
East Midlands -4 3 £115 +100.00% 2
Buckinghamshire -8 3 £248 +30.26%
Milton Keynes -10 3 £248 +30.26%
Leeds - 3 - -
Cardiff - 3 £175 -
Edinburgh - 3 - -
Hampshire - 3 - - 2
Hertfordshire - 3 - - 1
Wales - 3 £175 -
South Wales - 3 £175 -
City of London +10 2 £165 +50.00% 1
South West +8 2 £144 -

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 4 May 2015, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 116 (62.37%) Microsoft
2 100 (53.76%) Windows
3 93 (50.00%) ITIL
4 91 (48.92%) MS Office
5 69 (37.10%) Active Directory
6 52 (27.96%) SLA
7 44 (23.66%) Windows 7
8 42 (22.58%) Citrix
9 39 (20.97%) MS Excel
10 34 (18.28%) Windows XP
10 34 (18.28%) Analytical Skills
11 32 (17.20%) Service Management
12 29 (15.59%) Security Cleared
13 23 (12.37%) Incident Management
13 23 (12.37%) Finance
13 23 (12.37%) Cisco
13 23 (12.37%) SC Cleared
14 21 (11.29%) MS Exchange
15 20 (10.75%) MCP
16 18 (9.68%) ITIL Foundation Certificate
17 16 (8.60%) McAfee
17 16 (8.60%) Degree
18 15 (8.06%) Windows Vista
18 15 (8.06%) Service Delivery
18 15 (8.06%) Blackberry
18 15 (8.06%) Lotus
18 15 (8.06%) IBM Notes
19 14 (7.53%) Adobe
19 14 (7.53%) Symantec
20 13 (6.99%) German Language

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 4 May 2015, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (11.29%) MS Exchange
2 15 (8.06%) IBM Notes
3 6 (3.23%) SharePoint
4 2 (1.08%) Lync
4 2 (1.08%) Exchange Server 2003
5 1 (0.54%) Blackberry Enterprise Server
5 1 (0.54%) Exchange Server 2013
Applications
1 91 (48.92%) MS Office
2 39 (20.97%) MS Excel
3 1 (0.54%) MS PowerPoint
Cloud Services
1 12 (6.45%) Office 365
2 4 (2.15%) Google Apps
3 2 (1.08%) Cloud Computing
Communications & Networking
1 12 (6.45%) Internet
2 9 (4.84%) LAN
2 9 (4.84%) WAN
3 6 (3.23%) TCP/IP
4 5 (2.69%) DNS
4 5 (2.69%) DHCP
5 4 (2.15%) Wireless
5 4 (2.15%) FTP
6 3 (1.61%) VPN
7 2 (1.08%) WebEx
7 2 (1.08%) Wi-Fi
7 2 (1.08%) VoIP
8 1 (0.54%) SMTP
8 1 (0.54%) ISDN
8 1 (0.54%) Firewall
8 1 (0.54%) IP Telephony
Database & Business Intelligence
1 4 (2.15%) SQL Server
Development Applications
1 7 (3.76%) Visual Studio
1 7 (3.76%) Subversion
General
1 23 (12.37%) Finance
2 13 (6.99%) German Language
3 10 (5.38%) French Language
4 6 (3.23%) Legal
4 6 (3.23%) Retail
5 4 (2.15%) Pharmaceutical
6 3 (1.61%) Advertising
6 3 (1.61%) Spanish Language
7 2 (1.08%) Manufacturing
8 1 (0.54%) Back Office
8 1 (0.54%) Multimedia
8 1 (0.54%) Billing
Libraries, Frameworks & Software Standards
1 7 (3.76%) XML
2 6 (3.23%) ASP.NET
2 6 (3.23%) .NET
3 2 (1.08%) XMPP
Miscellaneous
1 34 (18.28%) Analytical Skills
2 15 (8.06%) Blackberry
3 12 (6.45%) PDA
4 10 (5.38%) Management Information System
5 6 (3.23%) Enterprise Software
6 5 (2.69%) iPad
6 5 (2.69%) Mobile Computing
7 4 (2.15%) Fat Client
7 4 (2.15%) Smartphone
7 4 (2.15%) Mathematics
7 4 (2.15%) Thin Client
7 4 (2.15%) Smartcard
8 3 (1.61%) EPoS
9 2 (1.08%) iPhone
9 2 (1.08%) Computer Science
9 2 (1.08%) AS400
9 2 (1.08%) NHS
10 1 (0.54%) Video Conferencing
Operating Systems
1 100 (53.76%) Windows
2 44 (23.66%) Windows 7
3 34 (18.28%) Windows XP
4 15 (8.06%) Windows Vista
5 12 (6.45%) Windows Server 2008
6 8 (4.30%) Windows Server 2003
7 7 (3.76%) Windows 8
8 4 (2.15%) Windows 2000 Server
9 3 (1.61%) Android
10 2 (1.08%) Mac OS
10 2 (1.08%) Apple iOS
10 2 (1.08%) BlackBerry OS
10 2 (1.08%) Windows Server 2012
10 2 (1.08%) Linux
11 1 (0.54%) Windows 2000
11 1 (0.54%) UNIX
11 1 (0.54%) Mac OS X
Processes & Methodologies
1 93 (50.00%) ITIL
2 32 (17.20%) Service Management
3 23 (12.37%) Incident Management
4 15 (8.06%) Service Delivery
5 11 (5.91%) ITSM
6 7 (3.76%) Agile Software Development
6 7 (3.76%) Waterfall
7 5 (2.69%) IT Governance
8 4 (2.15%) CRM
9 3 (1.61%) Time Management
10 2 (1.08%) ITIL V3
10 2 (1.08%) Problem Management
10 2 (1.08%) Configuration Management
10 2 (1.08%) Validation
11 1 (0.54%) Business Intelligence
11 1 (0.54%) Information Security
11 1 (0.54%) Project Management
11 1 (0.54%) Logistics
11 1 (0.54%) Asset Management
11 1 (0.54%) Line Management
Programming Languages
1 8 (4.30%) SQL
2 7 (3.76%) T-SQL
2 7 (3.76%) C
3 6 (3.23%) C#
Qualifications
1 29 (15.59%) Security Cleared
2 23 (12.37%) SC Cleared
3 20 (10.75%) MCP
4 18 (9.68%) ITIL Foundation Certificate
5 16 (8.60%) Degree
6 10 (5.38%) Microsoft Certification
7 5 (2.69%) ITIL Certification
7 5 (2.69%) CCNA
7 5 (2.69%) Cisco Certification
8 4 (2.15%) MCDST
8 4 (2.15%) MCITP
8 4 (2.15%) A+ Certification
8 4 (2.15%) MCSE
9 2 (1.08%) DV Cleared
Quality Assurance & Compliance
1 52 (27.96%) SLA
2 2 (1.08%) GxP
3 1 (0.54%) QA
System Software
1 69 (37.10%) Active Directory
2 2 (1.08%) XenApp
3 1 (0.54%) VMware Infrastructure
3 1 (0.54%) Hyper-V
Systems Management
1 7 (3.76%) Backup Exec
2 3 (1.61%) OVSD
3 2 (1.08%) SCCM
3 2 (1.08%) SCSM
3 2 (1.08%) DameWare
Vendors
1 116 (62.37%) Microsoft
2 42 (22.58%) Citrix
3 23 (12.37%) Cisco
4 16 (8.60%) McAfee
5 15 (8.06%) Lotus
6 14 (7.53%) Adobe
6 14 (7.53%) Symantec
7 4 (2.15%) Google
7 4 (2.15%) HP
7 4 (2.15%) Apple
7 4 (2.15%) Reuters
7 4 (2.15%) Bloomberg
7 4 (2.15%) CQG
8 3 (1.61%) SAP
8 3 (1.61%) VMware
8 3 (1.61%) Altiris
8 3 (1.61%) LANDesk
9 2 (1.08%) ServiceNow
9 2 (1.08%) Intel
9 2 (1.08%) IBM
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