The table below looks at the statistics for the 1st Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 543 516 516
Rank change year-on-year
-27 0
Contract jobs requiring a 1st Line Support Analyst 87 92 77
As % of all contract IT jobs located in the UK 0.15% 0.16% 0.14%
As % of the Job Titles category 0.16% 0.18% 0.16%
Number of daily rates quoted 25 44 25
Average daily rate
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£130 £95 £125
Average daily rate % change year-on-year
+36.84% -24.00%
90% offered a daily rate of more than £82 £75 £90
10% offered a daily rate of more than £180 £159 £150
UK excluding London average daily rate £100 £75 £125
% change year-on-year
+33.33% -40.00%
Number of hourly rates quoted 44 35 40
Average hourly rate £12.00 £11.50 £13.00
Average hourly rate % change year-on-year
+4.34% -11.53%
90% offered a hourly rate of more than £9.42 £8.70 £8.45
10% offered a hourly rate of more than £15.98 £17.50 £20.00
UK excluding London average hourly rate £12.00 £11.00 £11.00
% change year-on-year
+9.09% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
54988 52129 49569
As % of all contract IT jobs located in the UK 92.79% 92.20% 92.82%
Number of daily rates quoted 35155 31640 29452
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2023 2014 2146
Average hourly rate £17.50 £17.00 £17.50
Average hourly rate % change year-on-year
+2.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.10 £40.00
UK excluding London average hourly rate £17.24 £17.00 £17.00
% change year-on-year
+1.41% -

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Daily Rate Trend in the UK

1st Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 2 September 2015.

1st Line Support Analyst Daily Rate Histogram in the UK

1st Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Hourly Rate Trend in the UK

1st Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 2 September 2015.

1st Line Support Analyst Hourly Rate Histogram in the UK

1st Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 73 £130 +7.21% 15
London -4 21 £140 -3.44% 2
South East -17 18 £93 -22.91% 4
East of England +14 14 £140 +24.44% 2
Scotland - 10 £180 -
Cambridgeshire +4 8 £140 - 2
Peterborough +7 7 - - 1
West Midlands -1 7 £100 - 2
Coventry +4 6 £100 -
Oxfordshire -13 6 £100 - 1
Lanarkshire - 6 - -
Hampshire +10 5 - - 1
West Yorkshire -27 5 - - 2
Yorkshire -28 5 - - 2
Kidlington 0 4 - -
Leeds - 4 - -
Suffolk - 4 - -
North East -28 3 £95 -
North West -29 3 £80 +14.28%
Essex -3 2 - -
Knutsford -4 2 £80 -
Buckinghamshire -14 2 £85 -48.48%
West Sussex -15 2 - -
Cheshire -17 2 £80 +14.28%
Tyne and Wear -26 2 - -
Newcastle upon Tyne -26 2 - -
Aberdeen - 2 £180 -
Worthing - 2 - -
Berkshire - 2 - - 2
Southampton - 2 - -

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 2 September 2015, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 108 (59.02%) Windows
2 95 (51.91%) Microsoft
3 78 (42.62%) ITIL
4 66 (36.07%) MS Office
5 65 (35.52%) Active Directory
6 50 (27.32%) Windows 7
7 34 (18.58%) MS Excel
8 33 (18.03%) Windows XP
8 33 (18.03%) SLA
9 30 (16.39%) Service Management
10 29 (15.85%) Citrix
11 28 (15.30%) MS Exchange
12 27 (14.75%) Cisco
13 22 (12.02%) Analytical Skills
14 19 (10.38%) Incident Management
15 17 (9.29%) Service Delivery
15 17 (9.29%) Security Cleared
16 16 (8.74%) MCP
17 15 (8.20%) IBM Notes
17 15 (8.20%) Lotus
17 15 (8.20%) McAfee
18 14 (7.65%) Symantec
18 14 (7.65%) Adobe
18 14 (7.65%) Windows Server 2008
19 13 (7.10%) Windows Server 2003
19 13 (7.10%) Degree
20 12 (6.56%) Office 365
21 11 (6.01%) Finance
21 11 (6.01%) German Language
21 11 (6.01%) SQL

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 2 September 2015, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (15.30%) MS Exchange
2 15 (8.20%) IBM Notes
3 8 (4.37%) Exchange Server 2007
4 4 (2.19%) Exchange Server 2010
5 3 (1.64%) SharePoint
6 2 (1.09%) SharePoint 2013
7 1 (0.55%) Exchange Server 2013
7 1 (0.55%) Lync
7 1 (0.55%) Blackberry Enterprise Server
7 1 (0.55%) Exchange Server 2003
7 1 (0.55%) WorkSite
Applications
1 66 (36.07%) MS Office
2 34 (18.58%) MS Excel
3 4 (2.19%) MS Visio
4 3 (1.64%) MS PowerPoint
5 1 (0.55%) MS Project
Business Applications
1 2 (1.09%) Dynamics CRM
2 1 (0.55%) Oracle Applications
Cloud Services
1 12 (6.56%) Office 365
2 5 (2.73%) Google Apps
Communications & Networking
1 10 (5.46%) Internet
2 5 (2.73%) TCP/IP
2 5 (2.73%) DNS
3 4 (2.19%) LAN
3 4 (2.19%) VoIP
3 4 (2.19%) WAN
3 4 (2.19%) DHCP
4 2 (1.09%) Firewall
4 2 (1.09%) Intranet
4 2 (1.09%) WebEx
5 1 (0.55%) Wi-Fi
5 1 (0.55%) IP Telephony
Database & Business Intelligence
1 3 (1.64%) SQL Server
Development Applications
1 7 (3.83%) Visual Studio
1 7 (3.83%) Subversion
General
1 11 (6.01%) Finance
1 11 (6.01%) German Language
2 10 (5.46%) Retail
3 4 (2.19%) Legal
3 4 (2.19%) Advertising
3 4 (2.19%) French Language
4 3 (1.64%) Telecoms
5 1 (0.55%) Back Office
5 1 (0.55%) Local Government
5 1 (0.55%) Spanish Language
Libraries, Frameworks & Software Standards
1 7 (3.83%) XML
2 6 (3.28%) .NET
2 6 (3.28%) ASP.NET
Miscellaneous
1 22 (12.02%) Analytical Skills
2 9 (4.92%) Blackberry
3 8 (4.37%) PDA
4 7 (3.83%) EPoS
5 4 (2.19%) Thin Client
5 4 (2.19%) Mathematics
5 4 (2.19%) Fat Client
6 3 (1.64%) Computer Science
6 3 (1.64%) Enterprise Software
6 3 (1.64%) NHS
7 2 (1.09%) iPhone
8 1 (0.55%) Digital Media
8 1 (0.55%) FMCG
8 1 (0.55%) Client/Server
8 1 (0.55%) Derivative
8 1 (0.55%) Equities
8 1 (0.55%) Smartphone
Operating Systems
1 108 (59.02%) Windows
2 50 (27.32%) Windows 7
3 33 (18.03%) Windows XP
4 14 (7.65%) Windows Server 2008
5 13 (7.10%) Windows Server 2003
6 8 (4.37%) Windows 8
7 6 (3.28%) UNIX
8 5 (2.73%) Windows Server 2012
8 5 (2.73%) Linux
9 3 (1.64%) Android
10 2 (1.09%) Windows 2000 Server
10 2 (1.09%) Apple iOS
10 2 (1.09%) BlackBerry OS
11 1 (0.55%) Mac OS
11 1 (0.55%) Windows NT
11 1 (0.55%) Solaris
11 1 (0.55%) Windows Mobile
11 1 (0.55%) Windows Vista
Processes & Methodologies
1 78 (42.62%) ITIL
2 30 (16.39%) Service Management
3 19 (10.38%) Incident Management
4 17 (9.29%) Service Delivery
5 7 (3.83%) Configuration Management
5 7 (3.83%) Agile Software Development
5 7 (3.83%) Waterfall
6 4 (2.19%) ITSM
7 2 (1.09%) Information Security
7 2 (1.09%) CRM
7 2 (1.09%) E-Commerce
7 2 (1.09%) Business Intelligence
7 2 (1.09%) ITIL V3
7 2 (1.09%) Time Management
8 1 (0.55%) Coaching
8 1 (0.55%) Project Management
8 1 (0.55%) Change Management
8 1 (0.55%) Problem Management
8 1 (0.55%) Document Management
8 1 (0.55%) Logistics
Programming Languages
1 11 (6.01%) SQL
2 7 (3.83%) T-SQL
3 6 (3.28%) C#
4 1 (0.55%) Perl
Qualifications
1 17 (9.29%) Security Cleared
2 16 (8.74%) MCP
3 13 (7.10%) Degree
4 10 (5.46%) SC Cleared
4 10 (5.46%) ITIL Foundation Certificate
5 8 (4.37%) ITIL Certification
6 4 (2.19%) DV Cleared
6 4 (2.19%) Microsoft Certification
7 3 (1.64%) MCSE
8 2 (1.09%) CCNA
8 2 (1.09%) Cisco Certification
9 1 (0.55%) MCSA
9 1 (0.55%) MCITP
Quality Assurance & Compliance
1 33 (18.03%) SLA
2 1 (0.55%) QA
System Software
1 65 (35.52%) Active Directory
2 4 (2.19%) VMware Infrastructure
3 3 (1.64%) Hyper-V
Systems Management
1 7 (3.83%) SCCM
2 4 (2.19%) Backup Exec
3 2 (1.09%) OVSD
3 2 (1.09%) DameWare
4 1 (0.55%) NetVault Backup
Vendors
1 95 (51.91%) Microsoft
2 29 (15.85%) Citrix
3 27 (14.75%) Cisco
4 15 (8.20%) Lotus
4 15 (8.20%) McAfee
5 14 (7.65%) Symantec
5 14 (7.65%) Adobe
6 7 (3.83%) VMware
7 6 (3.28%) HP
8 5 (2.73%) Google
9 4 (2.19%) CommVault
10 3 (1.64%) Sun
10 3 (1.64%) LANDesk
11 2 (1.09%) BMC
11 2 (1.09%) Oracle
12 1 (0.55%) SAP
12 1 (0.55%) Interwoven
12 1 (0.55%) Avaya
12 1 (0.55%) Juniper
12 1 (0.55%) Nokia
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £21.55 per hour
Posted: 5 hours ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 10 hours ago
Birmingham, West Midlands (County)
LA International
Rate: £175 - £190 per day
Posted: 5 days ago
Bradford
Hays IT - Uk Posting account
Rate: £9.00 - £11.00 per hour
Posted: 19 days ago