The table below looks at the statistics for the 1st Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 521 484 500
Rank change year-on-year
-37 +16
Contract jobs requiring a 1st Line Support Analyst 85 90 93
As % of all contract IT jobs located in the UK 0.15% 0.17% 0.16%
As % of the Job Titles category 0.16% 0.18% 0.17%
Number of daily rates quoted 41 24 24
Average daily rate
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£110 £125 £111
Average daily rate % change year-on-year
-12.00% +12.35%
90% offered a daily rate of more than £75 £82 £86
10% offered a daily rate of more than £160 £150 £190
UK excluding London average daily rate £95 £123 £99
% change year-on-year
-22.44% +23.73%
Number of hourly rates quoted 34 52 44
Average hourly rate £11.25 £12.88 £12.50
Average hourly rate % change year-on-year
-12.62% +3.00%
90% offered a hourly rate of more than £8.61 £9.05 £10.65
10% offered a hourly rate of more than £17.50 £17.50 £18.00
UK excluding London average hourly rate £11.00 £12.48 £12.48
% change year-on-year
-11.82% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52499 48968 54351
As % of all contract IT jobs located in the UK 90.83% 92.75% 92.95%
Number of daily rates quoted 32042 29332 30408
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £230 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 2057 2099 2690
Average hourly rate £17.00 £17.00 £18.06
Average hourly rate % change year-on-year
- -5.86%
90% offered a hourly rate of more than £10.50 £11.00 £11.34
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.20 £17.50
% change year-on-year
+1.85% -7.42%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Daily Rate Trend in the UK

1st Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Hourly Rate Trend in the UK

1st Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 22 September 2014.

1st Line Support Analyst Hourly Rate Histogram in the UK

1st Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -54 72 £120 -4.00% 24
South East -1 19 £120 -4.00% 7
London -12 17 £143 +14.00% 2
West Midlands -7 11 - -
Buckinghamshire +1 6 £170 +36.00% 2
Milton Keynes 0 6 £170 +36.00% 1
North West -12 6 £70 -50.00% 7
City of London +17 5 £130 +4.00% 1
East of England -34 5 £113 +32.35% 2
Cheshire - 5 £70 - 2
Yorkshire +4 4 £123 - 4
Coventry -8 4 - -
South West -37 4 £95 +18.75% 1
East Midlands 0 3 - -
Hertfordshire -24 3 £110 - 1
West Sussex - 3 £120 -
Warrington - 3 £70 -
Reading +17 2 £115 +27.77% 1
Berkshire +11 2 £115 +27.77% 3
West Yorkshire -5 2 - - 3
North Yorkshire - 2 £123 - 1
York - 2 £123 - 1
Nottinghamshire +11 1 - -
Nottingham +8 1 - -
Cambridgeshire +2 1 - -
Surrey +2 1 - - 1
Essex -10 1 £115 -
Hampshire -21 1 £110 - 1
Bradford - 1 - -
Guildford - 1 - -

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 22 September 2014, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 113 (59.16%) Windows
2 81 (42.41%) Microsoft
3 74 (38.74%) Active Directory
4 68 (35.60%) MS Office
5 64 (33.51%) SLA
6 57 (29.84%) Windows 7
7 56 (29.32%) ITIL
8 46 (24.08%) Analytical Skills
9 45 (23.56%) Retail
10 38 (19.90%) MS Excel
11 35 (18.32%) Citrix
12 30 (15.71%) Windows XP
12 30 (15.71%) MS Exchange
13 19 (9.95%) Finance
13 19 (9.95%) IBM Notes
13 19 (9.95%) Microsoft Certification
13 19 (9.95%) Lotus
14 17 (8.90%) SC Cleared
14 17 (8.90%) Security Cleared
15 16 (8.38%) Windows Server 2008
16 15 (7.85%) MCP
17 14 (7.33%) Service Management
18 11 (5.76%) DV Cleared
19 10 (5.24%) MCSE
19 10 (5.24%) UNIX
20 9 (4.71%) SQL
20 9 (4.71%) Banking
20 9 (4.71%) Windows 8
21 8 (4.19%) Backup Exec
21 8 (4.19%) Exchange Server 2003

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 22 September 2014, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (15.71%) MS Exchange
2 19 (9.95%) IBM Notes
3 8 (4.19%) Exchange Server 2003
4 7 (3.66%) Exchange Server 2010
5 6 (3.14%) Blackberry Enterprise Server
6 4 (2.09%) Exchange Server 2007
7 3 (1.57%) Lync
8 1 (0.52%) Exchange Server 2000
8 1 (0.52%) SharePoint
Applications
1 68 (35.60%) MS Office
2 38 (19.90%) MS Excel
3 5 (2.62%) MS PowerPoint
Communications & Networking
1 6 (3.14%) TCP/IP
1 6 (3.14%) VPN
2 5 (2.62%) WAN
3 4 (2.09%) LAN
3 4 (2.09%) Internet
4 3 (1.57%) Wireless
4 3 (1.57%) Intranet
4 3 (1.57%) DHCP
4 3 (1.57%) DNS
5 2 (1.05%) Firewall
6 1 (0.52%) ADSL
6 1 (0.52%) VoIP
6 1 (0.52%) SAN
6 1 (0.52%) Ethernet
6 1 (0.52%) FTP
Database & Business Intelligence
1 1 (0.52%) MS Access
General
1 45 (23.56%) Retail
2 19 (9.95%) Finance
3 9 (4.71%) Banking
4 4 (2.09%) Military
5 2 (1.05%) Law
5 2 (1.05%) Legal
5 2 (1.05%) Investment Banking
6 1 (0.52%) French Language
6 1 (0.52%) German Language
6 1 (0.52%) Italian Language
6 1 (0.52%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.52%) Application Packaging
Miscellaneous
1 46 (24.08%) Analytical Skills
2 8 (4.19%) Blackberry
3 5 (2.62%) NHS
4 4 (2.09%) Thin Client
4 4 (2.09%) Fat Client
5 3 (1.57%) Management Information System
6 2 (1.05%) Client/Server
7 1 (0.52%) EPoS
7 1 (0.52%) EFT
7 1 (0.52%) Smartcard
7 1 (0.52%) Smartphone
7 1 (0.52%) Mathematics
7 1 (0.52%) Computer Science
7 1 (0.52%) Life Science
7 1 (0.52%) iPhone
7 1 (0.52%) iPad
Operating Systems
1 113 (59.16%) Windows
2 57 (29.84%) Windows 7
3 30 (15.71%) Windows XP
4 16 (8.38%) Windows Server 2008
5 10 (5.24%) UNIX
6 9 (4.71%) Windows 8
7 6 (3.14%) Mac OS X
7 6 (3.14%) Windows Server 2003
8 5 (2.62%) Windows Vista
9 4 (2.09%) Mac OS
10 3 (1.57%) Solaris
11 2 (1.05%) Linux
11 2 (1.05%) Windows 2000 Server
12 1 (0.52%) Red Hat Enterprise Linux
12 1 (0.52%) Android
12 1 (0.52%) Apple iOS
12 1 (0.52%) Windows Server 2012
Processes & Methodologies
1 56 (29.32%) ITIL
2 14 (7.33%) Service Management
3 6 (3.14%) Service Delivery
4 4 (2.09%) ITSM
5 3 (1.57%) Incident Management
5 3 (1.57%) ITIL V3
6 2 (1.05%) Root Cause Analysis
6 2 (1.05%) Software Deployment
6 2 (1.05%) Kalman Filter
6 2 (1.05%) Network Management
6 2 (1.05%) Security Management
6 2 (1.05%) Problem Management
6 2 (1.05%) Time Management
7 1 (0.52%) ISMS
7 1 (0.52%) Data Entry
7 1 (0.52%) System Testing
7 1 (0.52%) Information Security
7 1 (0.52%) Asset Management
7 1 (0.52%) Requirements Analysis
7 1 (0.52%) Information Security Management
Programming Languages
1 9 (4.71%) SQL
2 3 (1.57%) PowerShell
3 1 (0.52%) C
Qualifications
1 19 (9.95%) Microsoft Certification
2 17 (8.90%) SC Cleared
2 17 (8.90%) Security Cleared
3 15 (7.85%) MCP
4 11 (5.76%) DV Cleared
5 10 (5.24%) MCSE
6 8 (4.19%) Degree
7 4 (2.09%) ITIL Certification
8 3 (1.57%) MOS
8 3 (1.57%) MCSA
8 3 (1.57%) CCNA
8 3 (1.57%) Cisco Certification
8 3 (1.57%) MCITP
9 2 (1.05%) ITIL Foundation Certificate
10 1 (0.52%) MCDST
10 1 (0.52%) A+ Certification
Quality Assurance & Compliance
1 64 (33.51%) SLA
2 1 (0.52%) ISO/IEC 27001
System Software
1 74 (38.74%) Active Directory
2 4 (2.09%) XenApp
3 2 (1.05%) Terminal Services
3 2 (1.05%) VMware Infrastructure
4 1 (0.52%) VMware Workstation
4 1 (0.52%) VMware ESXi
Systems Management
1 8 (4.19%) Backup Exec
2 3 (1.57%) OVSD
2 3 (1.57%) SCCM
3 2 (1.05%) OpenView
4 1 (0.52%) Systems Management Server (SMS)
4 1 (0.52%) Norton AntiVirus
Vendors
1 81 (42.41%) Microsoft
2 35 (18.32%) Citrix
3 19 (9.95%) Lotus
4 7 (3.66%) Altiris
5 6 (3.14%) Remedy
6 5 (2.62%) Apple
6 5 (2.62%) Cisco
7 4 (2.09%) Reuters
7 4 (2.09%) Bloomberg
7 4 (2.09%) Symantec
7 4 (2.09%) Sophos
7 4 (2.09%) HP
7 4 (2.09%) Veeam
8 3 (1.57%) F5
8 3 (1.57%) VMware
8 3 (1.57%) McAfee
8 3 (1.57%) Adobe
9 1 (0.52%) IBM
9 1 (0.52%) Baan
9 1 (0.52%) Avaya
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £110.00 - £120.00 per day
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Rate: £15.00 per hour
Posted: 3 days ago
Renfrew, Renfrewshire
Steria
Rate: Up to £75 per day
Posted: 4 days ago
Berkshire
Venn Group - UK
Rate: 8-10 Per Hour
Posted: 11 days ago
Halifax
Quantica Technology - London
Rate: £18000 - £20000 per annum + pro rata
Posted: 19 days ago
Newcastle upon Tyne
Hays IT - Uk Posting account
Rate: £8.00 - £9.74 per hour
Posted: 24 days ago