The statistics below represent IT contracts advertised across the UK that had 1st Line Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 2 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
2 May 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 530 466 461
Rank change year-on-year
-64 -5
Contract jobs requiring a 1st Line Support Analyst 111 170 169
As % of all contract IT jobs located in the UK 0.20% 0.30% 0.30%
As % of the Job Titles category 0.21% 0.32% 0.32%
Number of daily rates quoted 29 60 77
Median daily rate £120 £135 £108
Median daily rate % change year-on-year
-11.11% +25.58%
90% offered a daily rate of more than £98 £81 £70
10% offered a daily rate of more than £169 £175 £185
UK excluding London median daily rate £110 £125 £100
% change year-on-year
-12.00% +25.00%
Number of hourly rates quoted 61 70 61
Median hourly rate £13.50 £12.52 £12.50
Median hourly rate % change year-on-year
+7.87% +0.12%
90% offered a hourly rate of more than £10.20 £10.00 £10.00
10% offered a hourly rate of more than £17.50 £17.90 £19.00
UK excluding London median hourly rate £13.50 £12.52 £11.50
% change year-on-year
+7.87% +8.82%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52905 53749 52268
As % of all contract IT jobs located in the UK 94.91% 94.76% 94.33%
Number of daily rates quoted 34482 32631 31888
Median daily rate £425 £400 £390
Median daily rate % change year-on-year
+6.25% +2.56%
90% offered a daily rate of more than £263 £240 £225
10% offered a daily rate of more than £600 £550 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1534 2150 2151
Median hourly rate £17.56 £17.50 £17.50
Median hourly rate % change year-on-year
+0.34% -
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.50 £42.50 £42.50
UK excluding London median hourly rate £18.00 £16.83 £17.00
% change year-on-year
+6.98% -1.02%

1st Line Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Daily Rate Trend in the UK

1st Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 2 May 2016.

1st Line Support Analyst Daily Rate Histogram in the UK

1st Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Hourly Rate Trend in the UK

1st Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 2 May 2016.

1st Line Support Analyst Hourly Rate Histogram in the UK

1st Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 2 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -56 98 £130 +4.00% 18
South East -10 37 £134 +7.00% 5
London -33 25 £135 -6.89% 4
Hampshire +7 12 £134 - 2
East of England -14 12 £111 -17.59% 2
Oxfordshire +9 8 - - 2
Yorkshire +6 8 £95 +36.20%
Southampton +14 7 - -
North West -11 7 £119 -1.04%
Wales +6 6 - - 1
South Wales -5 6 - -
Surrey -8 6 - - 1
Cardiff -16 6 - -
Buckinghamshire +11 5 - -
Milton Keynes +6 5 - -
Cambridgeshire -1 5 £118 - 1
Manchester -6 5 £128 -27.14%
West Yorkshire 0 4 £90 +29.03%
Weybridge -1 4 - -
West Midlands -21 4 £260 +36.84% 4
City of London +31 3 £135 -12.90% 1
North Yorkshire +8 3 £100 -
Hertfordshire +8 3 - -
Leeds -7 3 - -
Scotland -20 3 £130 -
Kent -25 3 - -
Stevenage - 3 - -
Basingstoke - 3 - - 1
York - 3 £100 -
Essex +8 2 - -

1st Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 2 May 2016, 1st Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support Analyst in the job title.

1 118 (56.46%) Windows
2 104 (49.76%) Active Directory
3 85 (40.67%) Microsoft
4 80 (38.28%) Windows 7
5 75 (35.89%) MS Office
6 74 (35.41%) ITIL
7 40 (19.14%) Windows XP
8 39 (18.66%) SLA
9 28 (13.40%) Service Management
10 26 (12.44%) Finance
11 23 (11.00%) Windows 8
12 21 (10.05%) Incident Management
12 21 (10.05%) MS Excel
13 20 (9.57%) MS Exchange
14 19 (9.09%) Citrix
15 18 (8.61%) Cisco
16 14 (6.70%) Analytical Skills
17 13 (6.22%) LAN
17 13 (6.22%) WAN
18 12 (5.74%) Remedy
18 12 (5.74%) Blackberry
18 12 (5.74%) ITSM
19 9 (4.31%) Office 365
19 9 (4.31%) Statistics
19 9 (4.31%) MCP
20 8 (3.83%) VPN
20 8 (3.83%) HP
20 8 (3.83%) Change Management
20 8 (3.83%) Degree
21 7 (3.35%) Windows Server

1st Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (9.57%) MS Exchange
2 6 (2.87%) Exchange Server 2010
2 6 (2.87%) Skype for Business
3 4 (1.91%) IBM Notes
3 4 (1.91%) SharePoint
4 2 (0.96%) Exchange Server 2003
4 2 (0.96%) Exchange Server 2007
5 1 (0.48%) CMS
Applications
1 75 (35.89%) MS Office
2 21 (10.05%) MS Excel
3 5 (2.39%) MS PowerPoint
4 1 (0.48%) MS Visio
4 1 (0.48%) Spreadsheet
Business Applications
1 2 (0.96%) Remedy ITSM
Cloud Services
1 9 (4.31%) Office 365
2 1 (0.48%) MailChimp
Communications & Networking
1 13 (6.22%) LAN
1 13 (6.22%) WAN
2 8 (3.83%) VPN
3 6 (2.87%) ATM
4 3 (1.44%) Internet
4 3 (1.44%) TCP/IP
5 1 (0.48%) DHCP
5 1 (0.48%) DNS
5 1 (0.48%) Extranet
5 1 (0.48%) Intranet
5 1 (0.48%) IP Telephony
5 1 (0.48%) Multicast
5 1 (0.48%) Remote Desktop
5 1 (0.48%) Skype
5 1 (0.48%) VoIP
5 1 (0.48%) Wireless
Database & Business Intelligence
1 3 (1.44%) SQL Server
2 2 (0.96%) SQL Server 2005
2 2 (0.96%) SQL Server 2008
Development Applications
1 1 (0.48%) JIRA
General
1 26 (12.44%) Finance
2 6 (2.87%) Legal
2 6 (2.87%) Local Government
3 5 (2.39%) Banking
4 4 (1.91%) Law
5 3 (1.44%) International Banking
6 2 (0.96%) Investment Banking
6 2 (0.96%) Retail
6 2 (0.96%) Telecoms
7 1 (0.48%) Advertising
7 1 (0.48%) Manufacturing
7 1 (0.48%) Military
7 1 (0.48%) Private Banking
7 1 (0.48%) Retail Banking
Libraries, Frameworks & Software Standards
1 1 (0.48%) CSS
1 1 (0.48%) HTML
1 1 (0.48%) XHTML
1 1 (0.48%) XML
Miscellaneous
1 14 (6.70%) Analytical Skills
2 12 (5.74%) Blackberry
3 9 (4.31%) Statistics
4 6 (2.87%) PDA
5 5 (2.39%) NHS
6 4 (1.91%) Enterprise Software
7 3 (1.44%) iPhone
7 3 (1.44%) Mobile Computing
8 2 (0.96%) BYOD
8 2 (0.96%) iPad
8 2 (0.96%) Private Cloud
9 1 (0.48%) Biometrics
9 1 (0.48%) Data Protection Act
9 1 (0.48%) EPoS
9 1 (0.48%) Life Science
9 1 (0.48%) Management Information System
Operating Systems
1 118 (56.46%) Windows
2 80 (38.28%) Windows 7
3 40 (19.14%) Windows XP
4 23 (11.00%) Windows 8
5 7 (3.35%) Windows Server
6 4 (1.91%) Android
6 4 (1.91%) Linux
6 4 (1.91%) Windows Server 2003
7 3 (1.44%) Mac OS X
7 3 (1.44%) Unix
7 3 (1.44%) Windows Server 2008
7 3 (1.44%) Windows Server 2012
8 2 (0.96%) Windows 10
9 1 (0.48%) Apple iOS
9 1 (0.48%) Windows NT
9 1 (0.48%) Windows Vista
Processes & Methodologies
1 74 (35.41%) ITIL
2 28 (13.40%) Service Management
3 21 (10.05%) Incident Management
4 12 (5.74%) ITSM
5 8 (3.83%) Change Management
6 6 (2.87%) Email Management
6 6 (2.87%) Fault Management
7 5 (2.39%) Service Delivery
8 4 (1.91%) ITIL V3
8 4 (1.91%) Root Cause Analysis
9 2 (0.96%) CRM
9 2 (0.96%) Disaster Recovery
9 2 (0.96%) Document Management
9 2 (0.96%) ITIL V2
9 2 (0.96%) Ticket Management
9 2 (0.96%) Time Management
9 2 (0.96%) Trend Analysis
10 1 (0.48%) Benchmarking
10 1 (0.48%) Configuration Management
10 1 (0.48%) E-business
Programming Languages
1 3 (1.44%) SQL
2 2 (0.96%) C
3 1 (0.48%) JavaScript
Qualifications
1 9 (4.31%) MCP
2 8 (3.83%) Degree
3 7 (3.35%) ITIL Certification
3 7 (3.35%) Security Cleared
4 6 (2.87%) SC Cleared
5 5 (2.39%) Microsoft Certification
6 4 (1.91%) CCNA
6 4 (1.91%) Cisco Certification
7 3 (1.44%) DBS Check
7 3 (1.44%) ITIL Foundation Certificate
8 2 (0.96%) A+ Certification
8 2 (0.96%) MCITP
8 2 (0.96%) MCSA
8 2 (0.96%) MCSE
Quality Assurance & Compliance
1 39 (18.66%) SLA
System Software
1 104 (49.76%) Active Directory
2 2 (0.96%) Terminal Server
3 1 (0.48%) Hyper-V
3 1 (0.48%) VMware Infrastructure
Systems Management
1 2 (0.96%) Backup Exec
1 2 (0.96%) DameWare
1 2 (0.96%) SCCM
1 2 (0.96%) ServiceCenter
2 1 (0.48%) Unicenter
Vendors
1 85 (40.67%) Microsoft
2 19 (9.09%) Citrix
3 18 (8.61%) Cisco
4 12 (5.74%) Remedy
5 8 (3.83%) HP
6 5 (2.39%) Bomgar
7 4 (1.91%) Apple
7 4 (1.91%) Lotus
7 4 (1.91%) SAP
8 3 (1.44%) LANDesk
9 2 (0.96%) BMC
9 2 (0.96%) Hummingbird
9 2 (0.96%) iManage
9 2 (0.96%) ServiceNow
9 2 (0.96%) WorldPay
10 1 (0.48%) CA
10 1 (0.48%) Nokia
10 1 (0.48%) Pegasus
10 1 (0.48%) Peregrine
10 1 (0.48%) Salesforce.com
Derby, Derbyshire
Lorien Resourcing
Rate: £7.39 - £9.89 per hour
Posted: 3 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Rate: Up to £25 per hour
Posted: 3 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £15 per hour
Posted: 4 days ago
Hampshire
Computer People
Rate: £12.50 per hour + TEMP TO PERM
Posted: 5 days ago