The statistics below represent IT contracts advertised across the UK that had 1st Line Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 3 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 531 546 440
Rank change year-on-year
+15 -106
Contract jobs requiring a 1st Line Support Analyst 89 111 200
As % of all contract IT jobs located in the UK 0.18% 0.20% 0.35%
As % of the Job Titles category 0.19% 0.21% 0.37%
Number of daily rates quoted 39 40 93
Median daily rate £140 £125 £128
Median daily rate % change year-on-year
+12.00% -1.96%
90% offered a daily rate of more than £100 £88 £75
10% offered a daily rate of more than £191 £197 £175
UK excluding London median daily rate £125 £125 £115
% change year-on-year
- +8.69%
Number of hourly rates quoted 29 45 73
Median hourly rate £13.00 £13.50 £12.50
Median hourly rate % change year-on-year
-3.70% +8.00%
90% offered a hourly rate of more than £9.90 £10.70 £10.10
10% offered a hourly rate of more than £15.30 £21.55 £16.43
UK excluding London median hourly rate £12.38 £13.25 £12.00
% change year-on-year
-6.60% +10.41%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
46798 52479 53703
As % of all contract IT jobs located in the UK 94.62% 94.81% 93.19%
Number of daily rates quoted 30588 33428 33908
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £250 £260 £225
10% offered a daily rate of more than £600 £580 £575
UK excluding London median daily rate £398 £385 £375
% change year-on-year
+3.24% +2.66%
Number of hourly rates quoted 1652 2035 2195
Median hourly rate £16.50 £17.00 £16.00
Median hourly rate % change year-on-year
-2.94% +6.25%
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £44.00 £43.50 £37.50
UK excluding London median hourly rate £16.50 £17.00 £15.85
% change year-on-year
-2.94% +7.25%

1st Line Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Daily Rate Trend in the UK

1st Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 3 December 2016.

1st Line Support Analyst Daily Rate Histogram in the UK

1st Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Hourly Rate Trend in the UK

1st Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -14 82 £135 +8.00% 21
London -17 32 £175 +25.00% 3
South East +20 20 £133 +55.88% 6
Yorkshire +24 8 £125 - 7
Surrey +25 7 £135 +38.46% 4
West Yorkshire +15 7 £125 +6.38% 3
West Midlands -14 7 - - 1
Hampshire +27 6 £91 -
Southampton +13 6 £91 -
City of London +2 5 £175 -
Leeds +15 4 £125 +6.38% 3
East of England +7 4 £113 -
Scotland - 4 - - 1
Hounslow - 4 - -
South West +12 3 £110 - 1
Manchester +6 3 £100 +2.56% 1
North West +3 3 £100 -18.36% 2
Cambridgeshire +1 3 £125 -
East Midlands -4 3 £140 +3.70% 1
Oxfordshire -5 3 £179 +110.29%
Kidlington -6 3 £179 -
Coventry -15 3 - -
Glasgow - 3 - -
Cardiff +16 2 £168 - 1
Milton Keynes +12 2 £133 -
Buckinghamshire +11 2 £133 -
South Wales +5 2 £168 - 1
Berkshire -2 2 £120 +47.69% 1
Wales -5 2 £168 - 1
Somerset - 2 - -

1st Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 3 December 2016, 1st Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support Analyst in the job title.

1 90 (50.56%) Windows
2 79 (44.38%) Microsoft
3 73 (41.01%) Active Directory
4 61 (34.27%) MS Office
5 56 (31.46%) ITIL
5 56 (31.46%) Windows 7
6 41 (23.03%) MS Excel
7 25 (14.04%) Service Management
8 23 (12.92%) SLA
9 19 (10.67%) Windows XP
10 15 (8.43%) Law
11 14 (7.87%) Incident Management
11 14 (7.87%) Citrix
11 14 (7.87%) Windows 8
12 12 (6.74%) Finance
12 12 (6.74%) ServiceNow
13 11 (6.18%) Analytical Skills
14 10 (5.62%) Windows 10
14 10 (5.62%) Cisco
15 9 (5.06%) MS Exchange
15 9 (5.06%) Service Delivery
15 9 (5.06%) Security Cleared
16 8 (4.49%) Problem Management
16 8 (4.49%) Office 365
16 8 (4.49%) Smartphone
16 8 (4.49%) Google
17 7 (3.93%) Retail
17 7 (3.93%) Degree
17 7 (3.93%) Remedy
17 7 (3.93%) SC Cleared

1st Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (5.06%) MS Exchange
2 4 (2.25%) Exchange Server 2010
3 3 (1.69%) BizTalk Server
3 3 (1.69%) Exchange Server 2007
3 3 (1.69%) IBM Notes
4 2 (1.12%) Blackberry Enterprise Server
5 1 (0.56%) Skype for Business
Applications
1 61 (34.27%) MS Office
2 41 (23.03%) MS Excel
3 3 (1.69%) MS PowerPoint
4 1 (0.56%) Adobe Illustrator
4 1 (0.56%) InDesign
4 1 (0.56%) MS Visio
4 1 (0.56%) SOLIDWORKS
4 1 (0.56%) Spreadsheet
Business Applications
1 1 (0.56%) Dynamics NAV
1 1 (0.56%) Remedy ITSM
Cloud Services
1 8 (4.49%) Office 365
2 5 (2.81%) Google Drive
3 3 (1.69%) G Suite
4 1 (0.56%) Google Play
Communications & Networking
1 6 (3.37%) LAN
1 6 (3.37%) Remote Desktop
2 5 (2.81%) TCP/IP
2 5 (2.81%) VPN
3 4 (2.25%) Wireless
4 3 (1.69%) Internet
4 3 (1.69%) Skype
4 3 (1.69%) WAN
5 2 (1.12%) SAN
6 1 (0.56%) HTTPS
6 1 (0.56%) IP Telephony
6 1 (0.56%) VoIP
6 1 (0.56%) Wi-Fi
Development Applications
1 3 (1.69%) JIRA
General
1 15 (8.43%) Law
2 12 (6.74%) Finance
3 7 (3.93%) Retail
4 5 (2.81%) Legal
5 3 (1.69%) Telecoms
6 2 (1.12%) Advertising
6 2 (1.12%) Banking
6 2 (1.12%) Investment Banking
7 1 (0.56%) Manufacturing
7 1 (0.56%) Military
7 1 (0.56%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.56%) Doctrine
Miscellaneous
1 11 (6.18%) Analytical Skills
2 8 (4.49%) Smartphone
3 6 (3.37%) Blackberry
3 6 (3.37%) iPhone
4 4 (2.25%) EPoS
4 4 (2.25%) iPad
5 3 (1.69%) Computer Science
6 2 (1.12%) CMDB
6 2 (1.12%) Data Centre
6 2 (1.12%) Fat Client
6 2 (1.12%) Management Information System
6 2 (1.12%) Thin Client
7 1 (0.56%) Data Protection Act
7 1 (0.56%) Economics
7 1 (0.56%) Foreign Exchange (FX)
7 1 (0.56%) Mainframe
7 1 (0.56%) Video Conferencing
Operating Systems
1 90 (50.56%) Windows
2 56 (31.46%) Windows 7
3 19 (10.67%) Windows XP
4 14 (7.87%) Windows 8
5 10 (5.62%) Windows 10
6 6 (3.37%) Windows Server
7 5 (2.81%) Android
7 5 (2.81%) Apple iOS
8 3 (1.69%) Mac OS X
8 3 (1.69%) Windows 2000
9 2 (1.12%) Windows Server 2008
10 1 (0.56%) Linux
10 1 (0.56%) Ubuntu
10 1 (0.56%) Windows Server 2012
10 1 (0.56%) Windows Vista
Processes & Methodologies
1 56 (31.46%) ITIL
2 25 (14.04%) Service Management
3 14 (7.87%) Incident Management
4 9 (5.06%) Service Delivery
5 8 (4.49%) Problem Management
6 5 (2.81%) ITSM
6 5 (2.81%) Knowledge Management
7 4 (2.25%) Email Management
8 3 (1.69%) Asset Management
8 3 (1.69%) ITIL V3
8 3 (1.69%) Network Management
8 3 (1.69%) Ticket Management
8 3 (1.69%) Time Management
9 2 (1.12%) ERP
9 2 (1.12%) People Management
9 2 (1.12%) Root Cause Analysis
9 2 (1.12%) Service Desk Management
10 1 (0.56%) Line Management
10 1 (0.56%) Mobile Device Management
10 1 (0.56%) Network Monitoring
Programming Languages
1 2 (1.12%) SQL
2 1 (0.56%) C
Qualifications
1 9 (5.06%) Security Cleared
2 7 (3.93%) Degree
2 7 (3.93%) SC Cleared
3 5 (2.81%) Microsoft Certification
4 4 (2.25%) ITIL Certification
4 4 (2.25%) MOS
5 3 (1.69%) BPSS Clearance
5 3 (1.69%) CTC Cleared
5 3 (1.69%) ITIL Foundation Certificate
6 2 (1.12%) A+ Certification
6 2 (1.12%) DBS Check
6 2 (1.12%) DV Cleared
6 2 (1.12%) MCTS
7 1 (0.56%) HND
7 1 (0.56%) MCP
Quality Assurance & Compliance
1 23 (12.92%) SLA
2 3 (1.69%) Disclosure Scotland
System Software
1 73 (41.01%) Active Directory
2 1 (0.56%) XenApp
Systems Management
1 3 (1.69%) SCCM
2 1 (0.56%) AirWatch
2 1 (0.56%) OVSD
2 1 (0.56%) SCSM
Vendors
1 79 (44.38%) Microsoft
2 14 (7.87%) Citrix
3 12 (6.74%) ServiceNow
4 10 (5.62%) Cisco
5 8 (4.49%) Google
6 7 (3.93%) Remedy
7 6 (3.37%) Apple
8 5 (2.81%) Bomgar
8 5 (2.81%) LANDesk
9 4 (2.25%) Mitel
9 4 (2.25%) SAP
10 3 (1.69%) Avaya
10 3 (1.69%) HP
10 3 (1.69%) Lotus
10 3 (1.69%) Sitecore
10 3 (1.69%) SolarWinds
11 2 (1.12%) Dell
11 2 (1.12%) Sun
12 1 (0.56%) Altiris
12 1 (0.56%) Intel
Leeds, West Yorkshire
The Bridge Ltd
Rate: From £120 to £125 per day
Posted: Yesterday
Malvern, Worcestershire
Candidate Source
Rate: Up to £20,000 per annum DOE + Benefits
Posted: Yesterday