The statistics below represent IT contracts advertised across the UK that had 1st Line Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 25 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Jul 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 559 473 442
Rank change year-on-year
-86 -31
Contract jobs requiring a 1st Line Support Analyst 102 172 169
As % of all contract IT jobs located in the UK 0.19% 0.30% 0.31%
As % of the Job Titles category 0.20% 0.32% 0.33%
Number of daily rates quoted 44 47 78
Median daily rate £128 £130 £110
Median daily rate % change year-on-year
-1.92% +18.18%
90% offered a daily rate of more than £95 £91 £75
10% offered a daily rate of more than £193 £180 £185
UK excluding London median daily rate £123 £125 £95
% change year-on-year
-2.00% +31.57%
Number of hourly rates quoted 43 87 63
Median hourly rate £12.50 £12.50 £12.50
90% offered a hourly rate of more than £9.50 £9.48 £9.50
10% offered a hourly rate of more than £15.00 £18.05 £17.50
UK excluding London median hourly rate £12.00 £12.00 £12.50
% change year-on-year
- -4.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51181 53984 51041
As % of all contract IT jobs located in the UK 94.73% 94.77% 94.72%
Number of daily rates quoted 33252 34149 30933
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £257 £240 £225
10% offered a daily rate of more than £575 £575 £550
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 1553 2015 2063
Median hourly rate £17.00 £16.60 £16.50
Median hourly rate % change year-on-year
+2.40% +0.60%
90% offered a hourly rate of more than £11.00 £10.85 £10.50
10% offered a hourly rate of more than £45.00 £42.50 £37.50
UK excluding London median hourly rate £16.50 £16.16 £16.10
% change year-on-year
+2.10% +0.37%

1st Line Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Daily Rate Trend in the UK

1st Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 25 July 2016.

1st Line Support Analyst Daily Rate Histogram in the UK

1st Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Hourly Rate Trend in the UK

1st Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 25 July 2016.

1st Line Support Analyst Hourly Rate Histogram in the UK

1st Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 25 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -59 95 £130 - 30
London -10 34 £130 -1.88% 7
South East -10 21 £170 +22.30% 12
North West +7 13 £103 -2.38% 3
Hampshire +6 11 £195 - 3
East of England +10 8 £104 +3.75% 1
South West +1 8 £150 +9.09% 1
Manchester -15 7 £111 +5.95% 3
Buckinghamshire +19 6 £140 -1.40% 4
Milton Keynes +11 6 £140 -1.40% 4
Lancashire - 6 £100 -
City of London +47 4 £125 +8.69% 2
Essex +8 4 £104 -
Basingstoke +3 4 - -
East Midlands -7 4 £145 - 2
Dorset - 4 £158 -
Bournemouth - 4 £158 -
Southampton +5 3 - - 3
Scotland -7 3 - -
West Yorkshire -9 3 - -
Yorkshire -19 3 - - 1
West Midlands -41 3 - - 3
Glasgow - 3 - -
Bristol - 3 £150 -
Hertfordshire - 3 - - 1
Stevenage - 3 - -
Bradford +5 2 - -
Oxfordshire +5 2 - - 3
Kidlington -4 2 - -
Northamptonshire -5 2 £145 - 1

1st Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 25 July 2016, 1st Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support Analyst in the job title.

1 134 (63.51%) Windows
2 112 (53.08%) Active Directory
3 85 (40.28%) Microsoft
4 83 (39.34%) Windows 7
5 78 (36.97%) MS Office
6 63 (29.86%) ITIL
7 38 (18.01%) Windows XP
8 32 (15.17%) SLA
9 30 (14.22%) MS Excel
10 29 (13.74%) Windows 8
11 26 (12.32%) Finance
12 24 (11.37%) Citrix
13 23 (10.90%) Service Management
13 23 (10.90%) Incident Management
14 17 (8.06%) Cisco
14 17 (8.06%) Blackberry
15 16 (7.58%) MS Exchange
16 12 (5.69%) LAN
16 12 (5.69%) WAN
17 11 (5.21%) Windows Server
17 11 (5.21%) Remedy
17 11 (5.21%) ITSM
18 10 (4.74%) Office 365
19 9 (4.27%) Email Management
19 9 (4.27%) Analytical Skills
19 9 (4.27%) Bomgar
19 9 (4.27%) Statistics
19 9 (4.27%) Service Delivery
20 7 (3.32%) Smartphone
20 7 (3.32%) Windows 10

1st Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (7.58%) MS Exchange
2 6 (2.84%) Blackberry Enterprise Server
3 3 (1.42%) BizTalk Server
3 3 (1.42%) Exchange Server 2007
3 3 (1.42%) Exchange Server 2010
3 3 (1.42%) SharePoint
4 2 (0.95%) Exchange Server 2003
4 2 (0.95%) IBM Notes
5 1 (0.47%) Exchange Server 2013
5 1 (0.47%) Skype for Business
Applications
1 78 (36.97%) MS Office
2 30 (14.22%) MS Excel
3 3 (1.42%) Spreadsheet
4 1 (0.47%) MS PowerPoint
4 1 (0.47%) MS Visio
Business Applications
1 1 (0.47%) Dynamics GP
Cloud Services
1 10 (4.74%) Office 365
2 2 (0.95%) Google Apps
Communications & Networking
1 12 (5.69%) LAN
1 12 (5.69%) WAN
2 6 (2.84%) ATM
3 5 (2.37%) TCP/IP
3 5 (2.37%) VPN
4 4 (1.90%) Internet
5 3 (1.42%) VoIP
6 2 (0.95%) DNS
6 2 (0.95%) Remote Desktop
6 2 (0.95%) Wireless
7 1 (0.47%) DHCP
7 1 (0.47%) Extranet
7 1 (0.47%) Intranet
7 1 (0.47%) Multicast
7 1 (0.47%) Skype
7 1 (0.47%) Wi-Fi
Database & Business Intelligence
1 1 (0.47%) EDMS
1 1 (0.47%) GIS
1 1 (0.47%) SQL Server
1 1 (0.47%) SQL Server 2005
1 1 (0.47%) SQL Server 2008
General
1 26 (12.32%) Finance
2 6 (2.84%) Law
2 6 (2.84%) Legal
3 4 (1.90%) Banking
3 4 (1.90%) Local Government
4 3 (1.42%) International Banking
5 2 (0.95%) Advertising
5 2 (0.95%) French Language
5 2 (0.95%) Telecoms
6 1 (0.47%) Investment Banking
6 1 (0.47%) Italian Language
6 1 (0.47%) Manufacturing
6 1 (0.47%) Military
Libraries, Frameworks & Software Standards
1 1 (0.47%) Doctrine
Miscellaneous
1 17 (8.06%) Blackberry
2 9 (4.27%) Analytical Skills
2 9 (4.27%) Statistics
3 7 (3.32%) Smartphone
4 4 (1.90%) Enterprise Software
4 4 (1.90%) iPad
5 2 (0.95%) BYOD
5 2 (0.95%) CMDB
5 2 (0.95%) Data Centre
5 2 (0.95%) iPhone
6 1 (0.47%) Data Protection Act
6 1 (0.47%) Driving Licence
6 1 (0.47%) Economics
6 1 (0.47%) EPoS
6 1 (0.47%) Fat Client
6 1 (0.47%) Foreign Exchange (FX)
6 1 (0.47%) Life Science
6 1 (0.47%) LLPG
6 1 (0.47%) PDA
6 1 (0.47%) Private Cloud
Operating Systems
1 134 (63.51%) Windows
2 83 (39.34%) Windows 7
3 38 (18.01%) Windows XP
4 29 (13.74%) Windows 8
5 11 (5.21%) Windows Server
6 7 (3.32%) Windows 10
7 5 (2.37%) Android
7 5 (2.37%) Apple iOS
8 4 (1.90%) Linux
8 4 (1.90%) Windows Server 2008
9 3 (1.42%) Windows Server 2012
10 2 (0.95%) Mac OS X
10 2 (0.95%) Unix
10 2 (0.95%) Windows 2000
10 2 (0.95%) Windows Server 2003
11 1 (0.47%) Windows NT
11 1 (0.47%) Windows Vista
Processes & Methodologies
1 63 (29.86%) ITIL
2 23 (10.90%) Incident Management
2 23 (10.90%) Service Management
3 11 (5.21%) ITSM
4 9 (4.27%) Email Management
4 9 (4.27%) Service Delivery
5 6 (2.84%) Fault Management
6 5 (2.37%) Knowledge Management
6 5 (2.37%) Problem Management
7 4 (1.90%) ITIL V3
8 3 (1.42%) Ticket Management
9 2 (0.95%) Continuous Improvement
9 2 (0.95%) Data Protection
9 2 (0.95%) Network Management
9 2 (0.95%) Time Management
9 2 (0.95%) Trend Analysis
10 1 (0.47%) Root Cause Analysis
10 1 (0.47%) Service Desk Management
10 1 (0.47%) Software Deployment
10 1 (0.47%) Transition Management
Programming Languages
1 2 (0.95%) C
1 2 (0.95%) SQL
Qualifications
1 5 (2.37%) SC Cleared
1 5 (2.37%) Security Cleared
2 4 (1.90%) CCNA
2 4 (1.90%) Cisco Certification
2 4 (1.90%) MCP
2 4 (1.90%) Microsoft Certification
3 3 (1.42%) A+ Certification
3 3 (1.42%) ITIL Foundation Certificate
4 2 (0.95%) Degree
4 2 (0.95%) MCITP
4 2 (0.95%) MCSA
4 2 (0.95%) MCSE
5 1 (0.47%) ITIL Certification
5 1 (0.47%) MCTS
Quality Assurance & Compliance
1 32 (15.17%) SLA
2 1 (0.47%) HL7
System Software
1 112 (53.08%) Active Directory
2 2 (0.95%) VMware Infrastructure
3 1 (0.47%) Hyper-V
3 1 (0.47%) Terminal Server
3 1 (0.47%) Terminal Services
Systems Management
1 2 (0.95%) DameWare
1 2 (0.95%) SCCM
2 1 (0.47%) Backup Exec
2 1 (0.47%) Malwarebytes
2 1 (0.47%) McAfee ePO
2 1 (0.47%) OVSD
2 1 (0.47%) ServiceCenter
2 1 (0.47%) Unicenter
2 1 (0.47%) WSUS
Vendors
1 85 (40.28%) Microsoft
2 24 (11.37%) Citrix
3 17 (8.06%) Cisco
4 11 (5.21%) Remedy
5 9 (4.27%) Bomgar
6 7 (3.32%) Apple
7 6 (2.84%) HP
7 6 (2.84%) LANDesk
8 5 (2.37%) SAP
9 4 (1.90%) ServiceNow
9 4 (1.90%) VMware
10 3 (1.42%) Avaya
10 3 (1.42%) Mitel
10 3 (1.42%) Sitecore
10 3 (1.42%) SolarWinds
11 2 (0.95%) Dell
11 2 (0.95%) Google
11 2 (0.95%) Intel Security
11 2 (0.95%) Lotus
11 2 (0.95%) WorldPay
Southampton, Hampshire
Networkers
Rate: £80 - £100 per day
Posted: 19 hours ago
Cardiff, South Glamorgan
Lorien Resourcing
Rate: £11 - £12 per hour
Posted: 10 hours ago
Manchester, Lancashire
LA International
Rate: £100 - £110 per day
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Interaction Recruitment PLC
Rate: Market related
Posted: 6 days ago