The table below looks at the statistics for the 1st Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 519 431 455
Rank change year-on-year
-88 +24
Contract jobs requiring a 1st Line Support Analyst 107 181 133
As % of all contract IT jobs located in the UK 0.21% 0.35% 0.27%
As % of the Job Titles category 0.22% 0.37% 0.28%
Number of daily rates quoted 30 76 69
Average daily rate £120 £126 £80
Average daily rate % change year-on-year
-4.95% +57.81%
90% offered a daily rate of more than £87 £75 £70
10% offered a daily rate of more than £179 £172 £150
UK excluding London average daily rate £100 £129 £75
% change year-on-year
-22.17% +71.33%
Number of hourly rates quoted 51 63 29
Average hourly rate £13.00 £12.00 £12.50
Average hourly rate % change year-on-year
+8.33% -4.00%
90% offered a hourly rate of more than £10.63 £10.00 £10.08
10% offered a hourly rate of more than £16.00 £18.15 £20.00
UK excluding London average hourly rate £12.50 £12.00 £11.75
% change year-on-year
+4.16% +2.12%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48618 48918 46871
As % of all contract IT jobs located in the UK 94.51% 94.46% 94.26%
Number of daily rates quoted 31219 30411 27715
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £260 £238 £225
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1735 1925 2068
Average hourly rate £17.50 £16.84 £17.50
Average hourly rate % change year-on-year
+3.95% -3.80%
90% offered a hourly rate of more than £11.00 £11.00 £11.50
10% offered a hourly rate of more than £49.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Daily Rate Trend in the UK

1st Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 10 February 2016.

1st Line Support Analyst Daily Rate Histogram in the UK

1st Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Hourly Rate Trend in the UK

1st Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 10 February 2016.

1st Line Support Analyst Hourly Rate Histogram in the UK

1st Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -72 91 £125 -1.96% 39
London +14 37 £150 +18.81% 6
South East +4 27 £95 -28.03% 12
Hampshire +6 10 - -
West Yorkshire -10 9 £110 +22.39% 2
Yorkshire -22 9 £125 +39.08% 3
Cardiff -7 8 - - 2
Leeds -10 8 £110 +22.39%
Wales -11 8 - - 2
South Wales -13 8 - - 2
Southampton +23 7 - -
Surrey -9 7 £98 -31.57% 2
East of England -20 6 £100 -25.92% 6
West Midlands -20 5 £183 -
Buckinghamshire +11 4 - - 2
Milton Keynes 0 4 - - 1
Reigate - 4 £98 -
City of London +30 3 £163 +4.83% 3
Hertfordshire +8 3 - -
Basingstoke 0 3 - -
East Midlands -29 3 - - 3
Birmingham - 3 £183 -
Peterborough +8 2 £100 - 1
Berkshire +7 2 £81 - 1
Cambridgeshire +4 2 £100 -41.17% 2
Stevenage -3 2 - -
Leicestershire -13 2 - - 2
Kent -15 2 - - 1
Manchester -20 2 £135 -22.85% 1
North West -26 2 £135 -22.85% 3

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 10 February 2016, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 132 (58.93%) Windows
2 99 (44.20%) Active Directory
3 95 (42.41%) ITIL
4 94 (41.96%) Microsoft
5 85 (37.95%) Windows 7
6 73 (32.59%) MS Office
7 47 (20.98%) SLA
8 37 (16.52%) Windows XP
9 34 (15.18%) Service Management
10 33 (14.73%) MS Excel
11 26 (11.61%) Security Cleared
12 24 (10.71%) Incident Management
12 24 (10.71%) MS Exchange
12 24 (10.71%) MCP
12 24 (10.71%) HP
13 23 (10.27%) Citrix
14 22 (9.82%) Finance
15 21 (9.38%) Cisco
16 19 (8.48%) Windows 8
16 19 (8.48%) Analytical Skills
17 15 (6.70%) SC Cleared
18 13 (5.80%) ITSM
18 13 (5.80%) Microsoft Certification
19 12 (5.36%) Degree
19 12 (5.36%) MS PowerPoint
20 10 (4.46%) Exchange Server 2010
20 10 (4.46%) ITIL Certification
20 10 (4.46%) MS Visio
20 10 (4.46%) LAN
20 10 (4.46%) MCSE

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 10 February 2016, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (10.71%) MS Exchange
2 10 (4.46%) Exchange Server 2010
3 8 (3.57%) IBM Notes
3 8 (3.57%) Skype for Business
4 4 (1.79%) Exchange Server 2007
5 2 (0.89%) Exchange Server 2003
5 2 (0.89%) SharePoint
6 1 (0.45%) CMS
Applications
1 73 (32.59%) MS Office
2 33 (14.73%) MS Excel
3 12 (5.36%) MS PowerPoint
4 10 (4.46%) MS Visio
5 1 (0.45%) MS Project
Business Applications
1 2 (0.89%) Remedy ITSM
2 1 (0.45%) ION MarketView
2 1 (0.45%) Oracle Applications
Cloud Services
1 9 (4.02%) Office 365
2 1 (0.45%) Google Apps
2 1 (0.45%) MailChimp
2 1 (0.45%) Mimecast
Communications & Networking
1 10 (4.46%) LAN
2 9 (4.02%) VPN
2 9 (4.02%) WAN
3 7 (3.13%) DNS
3 7 (3.13%) Internet
3 7 (3.13%) TCP/IP
4 6 (2.68%) Remote Desktop
5 5 (2.23%) DHCP
6 4 (1.79%) ATM
6 4 (1.79%) Firewall
7 1 (0.45%) IP Telephony
7 1 (0.45%) SAN
7 1 (0.45%) VoIP
7 1 (0.45%) Wi-Fi
Database & Business Intelligence
1 3 (1.34%) SQL Server
2 2 (0.89%) SQL Server 2005
2 2 (0.89%) SQL Server 2008
Development Applications
1 1 (0.45%) JIRA
General
1 22 (9.82%) Finance
2 8 (3.57%) Law
3 7 (3.13%) Legal
4 6 (2.68%) Banking
5 4 (1.79%) Advertising
6 3 (1.34%) Investment Banking
6 3 (1.34%) Retail
7 2 (0.89%) Local Government
7 2 (0.89%) Telecoms
8 1 (0.45%) Back Office
8 1 (0.45%) Financial Institution
8 1 (0.45%) Front Office
8 1 (0.45%) International Banking
8 1 (0.45%) Private Banking
8 1 (0.45%) Retail Banking
Libraries, Frameworks & Software Standards
1 5 (2.23%) HTML
2 1 (0.45%) CSS
2 1 (0.45%) XHTML
2 1 (0.45%) XML
Miscellaneous
1 19 (8.48%) Analytical Skills
2 10 (4.46%) Blackberry
3 7 (3.13%) NHS
3 7 (3.13%) PDA
4 5 (2.23%) iPhone
5 4 (1.79%) Device Driver
5 4 (1.79%) Statistics
6 3 (1.34%) Driving Licence
6 3 (1.34%) Mobile Computing
7 2 (0.89%) iPad
7 2 (0.89%) Management Information System
7 2 (0.89%) PMI
7 2 (0.89%) Private Cloud
7 2 (0.89%) SecurID
7 2 (0.89%) Video Conferencing
8 1 (0.45%) Client/Server
8 1 (0.45%) EPoS
8 1 (0.45%) Fixed Income
8 1 (0.45%) Hedge funds
8 1 (0.45%) Smartphone
Operating Systems
1 132 (58.93%) Windows
2 85 (37.95%) Windows 7
3 37 (16.52%) Windows XP
4 19 (8.48%) Windows 8
5 9 (4.02%) Windows Server
6 8 (3.57%) Windows Server 2003
6 8 (3.57%) Windows Server 2008
7 7 (3.13%) Unix
8 5 (2.23%) Android
8 5 (2.23%) Linux
8 5 (2.23%) Windows Server 2012
9 3 (1.34%) Mac OS X
9 3 (1.34%) Windows Vista
10 2 (0.89%) Mac OS
11 1 (0.45%) Apple iOS
11 1 (0.45%) Windows 10
11 1 (0.45%) Windows NT
Processes & Methodologies
1 95 (42.41%) ITIL
2 34 (15.18%) Service Management
3 24 (10.71%) Incident Management
4 13 (5.80%) ITSM
5 9 (4.02%) Configuration Management
6 7 (3.13%) Change Management
6 7 (3.13%) Service Delivery
7 4 (1.79%) Fault Management
8 3 (1.34%) Asset Management
8 3 (1.34%) Coaching
8 3 (1.34%) Document Management
8 3 (1.34%) Email Management
8 3 (1.34%) ITIL V3
8 3 (1.34%) Root Cause Analysis
8 3 (1.34%) Time Management
9 2 (0.89%) Disaster Recovery
9 2 (0.89%) ITIL V2
9 2 (0.89%) Problem Management
9 2 (0.89%) Ticket Management
9 2 (0.89%) Trend Analysis
Programming Languages
1 4 (1.79%) SQL
2 1 (0.45%) C
2 1 (0.45%) JavaScript
2 1 (0.45%) Python
Qualifications
1 26 (11.61%) Security Cleared
2 24 (10.71%) MCP
3 15 (6.70%) SC Cleared
4 13 (5.80%) Microsoft Certification
5 12 (5.36%) Degree
6 10 (4.46%) ITIL Certification
6 10 (4.46%) MCSE
7 8 (3.57%) DV Cleared
8 5 (2.23%) ITIL Foundation Certificate
9 4 (1.79%) DBS Check
10 2 (0.89%) CCNA
10 2 (0.89%) Cisco Certification
10 2 (0.89%) PMI Certification
11 1 (0.45%) A+ Certification
11 1 (0.45%) MCITP
11 1 (0.45%) MCSA
11 1 (0.45%) MOS
Quality Assurance & Compliance
1 47 (20.98%) SLA
System Software
1 99 (44.20%) Active Directory
2 4 (1.79%) VMware Infrastructure
3 2 (0.89%) Hyper-V
3 2 (0.89%) Terminal Server
4 1 (0.45%) XenApp
Systems Management
1 5 (2.23%) SCCM
2 3 (1.34%) Backup Exec
3 2 (0.89%) OpenView
3 2 (0.89%) ServiceCenter
4 1 (0.45%) DameWare
Vendors
1 94 (41.96%) Microsoft
2 24 (10.71%) HP
3 23 (10.27%) Citrix
4 21 (9.38%) Cisco
5 8 (3.57%) Lotus
6 7 (3.13%) Remedy
7 5 (2.23%) Adobe
7 5 (2.23%) Intel Security
7 5 (2.23%) Symantec
7 5 (2.23%) VMware
8 4 (1.79%) iManage
9 3 (1.34%) Bomgar
9 3 (1.34%) ServiceNow
9 3 (1.34%) Sun
10 2 (0.89%) Apple
10 2 (0.89%) BMC
10 2 (0.89%) Hummingbird
10 2 (0.89%) Interwoven
10 2 (0.89%) Nokia
10 2 (0.89%) SAP
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