The first table below looks at the demand for the 1st Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 485 502 498
Rank change year-on-year
+17 -4
Contract jobs requiring a 1st Line Support Analyst 104 61 71
As % of all contract IT jobs located in the UK 0.19% 0.12% 0.12%
As % of the Job Titles category 0.21% 0.13% 0.13%
Number of daily rates quoted 49 25 17
Average daily rate
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of your Daily Rate
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£75 £130 £113
Average daily rate % change year-on-year
-42.30% +15.55%
UK excluding London average daily rate £75 £125 £99
% change year-on-year
-40.00% +26.26%
Number of hourly rates quoted 37 26 32
Average hourly rate £12.50 £11.50 £13.00
Average hourly rate % change year-on-year
+8.69% -11.53%
90% offered a hourly rate of more than £9.50 £8.00 £10.11
10% offered a hourly rate of more than £18.10 £20.00 £17.85
UK excluding London average hourly rate £11.75 £10.00 £12.48
% change year-on-year
+17.50% -19.83%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50442 47321 53607
As % of all contract IT jobs located in the UK 92.35% 92.54% 92.50%
Number of daily rates quoted 30616 27723 29887
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £235 £238
10% offered a daily rate of more than £550 £575 £563
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1989 2134 2724
Average hourly rate £16.56 £17.50 £19.00
Average hourly rate % change year-on-year
-5.37% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £40.00
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Daily Rate Trend in the UK

1st Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Hourly Rate Trend in the UK

1st Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 29 July 2014.

1st Line Support Analyst Hourly Rate Histogram in the UK

1st Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 75 £121 -4.90% 15
London -5 22 £149 +4.56% 4
South East +5 21 £120 -4.00% 2
West Midlands -14 9 - -
City of London +24 7 £143 +14.00% 1
Buckinghamshire 0 7 £170 -
Milton Keynes - 7 £170 -
East Midlands -3 6 £75 - 2
South West - 5 £95 - 2
Kent - 5 £175 -
East Sussex - 4 £108 -
Wiltshire - 4 £95 - 1
North West -6 3 £70 -50.00%
East of England -27 3 - - 3
Yorkshire - 3 £123 - 1
Cheshire - 3 £70 -
West Bromwich - 3 - -
Berkshire +5 2 - -
Surrey 0 2 £120 +9.09%
Hertfordshire -5 2 - -
West Yorkshire - 2 - -
Huddersfield - 2 - -
Brighton - 2 - -
Nottinghamshire +12 1 - -
Slough -2 1 - -
Cambridgeshire -10 1 - - 3
York - 1 £123 - 1
Sidcup - 1 - -
Warrington - 1 £70 -
Stirling - 1 - -

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 29 July 2014, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 109 (58.60%) Windows
2 79 (42.47%) Microsoft
3 75 (40.32%) MS Office
4 69 (37.10%) Active Directory
5 58 (31.18%) SLA
6 57 (30.65%) ITIL
7 53 (28.49%) Windows 7
8 39 (20.97%) Retail
9 37 (19.89%) MS Excel
10 36 (19.35%) Citrix
11 32 (17.20%) Windows XP
12 27 (14.52%) MS Exchange
13 24 (12.90%) Finance
14 20 (10.75%) IBM Notes
14 20 (10.75%) Lotus
15 18 (9.68%) Microsoft Certification
16 17 (9.14%) MCP
17 13 (6.99%) Windows Server 2008
18 12 (6.45%) SC Cleared
18 12 (6.45%) Security Cleared
19 11 (5.91%) Banking
19 11 (5.91%) Blackberry
20 10 (5.38%) Reuters
20 10 (5.38%) Service Management
21 9 (4.84%) Degree
21 9 (4.84%) DV Cleared
21 9 (4.84%) Exchange Server 2010
22 8 (4.30%) Windows 8
22 8 (4.30%) Incident Management
22 8 (4.30%) Service Delivery

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 29 July 2014, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (14.52%) MS Exchange
2 20 (10.75%) IBM Notes
3 9 (4.84%) Exchange Server 2010
4 6 (3.23%) Exchange Server 2003
4 6 (3.23%) Blackberry Enterprise Server
5 4 (2.15%) SharePoint
6 3 (1.61%) Exchange Server 2007
6 3 (1.61%) Lync
7 1 (0.54%) Exchange Server 2000
Applications
1 75 (40.32%) MS Office
2 37 (19.89%) MS Excel
3 5 (2.69%) MS PowerPoint
Cloud Services
1 1 (0.54%) Office 365
Communications & Networking
1 8 (4.30%) VPN
2 6 (3.23%) DNS
2 6 (3.23%) DHCP
2 6 (3.23%) Wireless
3 5 (2.69%) TCP/IP
3 5 (2.69%) Internet
3 5 (2.69%) LAN
4 4 (2.15%) WAN
4 4 (2.15%) FTP
5 3 (1.61%) SAN
6 2 (1.08%) ADSL
6 2 (1.08%) Firewall
7 1 (0.54%) Ethernet
General
1 39 (20.97%) Retail
2 24 (12.90%) Finance
3 11 (5.91%) Banking
4 6 (3.23%) Law
5 5 (2.69%) Legal
6 4 (2.15%) Military
7 2 (1.08%) Investment Banking
7 2 (1.08%) German Language
7 2 (1.08%) Italian Language
8 1 (0.54%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.54%) Application Packaging
Miscellaneous
1 11 (5.91%) Blackberry
2 7 (3.76%) Thin Client
2 7 (3.76%) Fat Client
3 6 (3.23%) NHS
4 4 (2.15%) Smartcard
4 4 (2.15%) Smartphone
5 2 (1.08%) Management Information System
5 2 (1.08%) EPoS
5 2 (1.08%) EFT
6 1 (0.54%) Client/Server
Operating Systems
1 109 (58.60%) Windows
2 53 (28.49%) Windows 7
3 32 (17.20%) Windows XP
4 13 (6.99%) Windows Server 2008
5 8 (4.30%) UNIX
5 8 (4.30%) Windows 8
6 6 (3.23%) Windows Vista
6 6 (3.23%) Mac OS X
7 3 (1.61%) Solaris
7 3 (1.61%) Mac OS
8 2 (1.08%) Apple iOS
8 2 (1.08%) Windows Server 2003
8 2 (1.08%) Windows 2000 Server
9 1 (0.54%) Android
9 1 (0.54%) Linux
Processes & Methodologies
1 57 (30.65%) ITIL
2 10 (5.38%) Service Management
3 8 (4.30%) Service Delivery
3 8 (4.30%) Incident Management
4 3 (1.61%) ITIL V3
5 2 (1.08%) Root Cause Analysis
5 2 (1.08%) Network Management
5 2 (1.08%) ERP
5 2 (1.08%) Business Intelligence
5 2 (1.08%) Problem Management
5 2 (1.08%) ITSM
5 2 (1.08%) Security Management
6 1 (0.54%) Information Security
6 1 (0.54%) Asset Management
6 1 (0.54%) Data Management
6 1 (0.54%) Information Security Management
6 1 (0.54%) System Testing
6 1 (0.54%) ISMS
6 1 (0.54%) Data Entry
6 1 (0.54%) Requirements Analysis
Programming Languages
1 6 (3.23%) SQL
2 3 (1.61%) PowerShell
Qualifications
1 18 (9.68%) Microsoft Certification
2 17 (9.14%) MCP
3 12 (6.45%) SC Cleared
3 12 (6.45%) Security Cleared
4 9 (4.84%) Degree
4 9 (4.84%) DV Cleared
5 6 (3.23%) MCITP
5 6 (3.23%) MCSE
6 4 (2.15%) A+ Certification
6 4 (2.15%) MCDST
7 3 (1.61%) ITIL Certification
7 3 (1.61%) MOS
7 3 (1.61%) MCSA
7 3 (1.61%) CCNA
7 3 (1.61%) Cisco Certification
8 1 (0.54%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 58 (31.18%) SLA
2 1 (0.54%) ISO/IEC 27001
System Software
1 69 (37.10%) Active Directory
2 4 (2.15%) XenApp
3 3 (1.61%) VMware Infrastructure
4 2 (1.08%) vSphere
5 1 (0.54%) Terminal Services
Systems Management
1 6 (3.23%) Backup Exec
2 3 (1.61%) SCCM
3 2 (1.08%) OVSD
3 2 (1.08%) OpenView
4 1 (0.54%) Norton AntiVirus
Vendors
1 79 (42.47%) Microsoft
2 36 (19.35%) Citrix
3 20 (10.75%) Lotus
4 10 (5.38%) Reuters
5 8 (4.30%) Bloomberg
5 8 (4.30%) Cisco
6 7 (3.76%) Symantec
7 6 (3.23%) Remedy
7 6 (3.23%) McAfee
7 6 (3.23%) Adobe
7 6 (3.23%) CQG
8 5 (2.69%) Apple
8 5 (2.69%) Altiris
9 4 (2.15%) Veeam
10 3 (1.61%) F5
10 3 (1.61%) VMware
10 3 (1.61%) HP
10 3 (1.61%) Sophos
11 2 (1.08%) Infor
12 1 (0.54%) ServiceNow
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £12 per hour
Posted: Yesterday
York, North Yorkshire
Randstad Technologies
Rate: £120 - £125 per day
Posted: 4 days ago
City, London
Randstad Technologies
Rate: £15.00 - £18.00 per hour
Posted: 6 days ago
Kidlington
Reed Technology - UK Posting Account
Rate: £12 - £13.70 per hour
Posted: 7 days ago
Newcastle upon Tyne
Hays IT - Uk Posting account
Rate: £7.00 - £10.00 per hour
Posted: 12 days ago