The first table below looks at the demand for the 1st Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
First Line Support Analyst
Rank 470 510 489
Rank change year-on-year
+40 -21
Contract jobs requiring a 1st Line Support Analyst 60 68 99
As % of all contract IT jobs located in the UK 0.129% 0.117% 0.162%
As % of the Job Titles category 0.140% 0.126% 0.174%
Number of daily rates quoted 9 17 34
Average daily rate £125 £105 £86
Average daily rate % change year-on-year
+19.04% +21.73%
90% offered a daily rate of more than £109 £85 £68
10% offered a daily rate of more than £340 £153 £122
UK excluding London average daily rate £125 £102 £86
% change year-on-year
+22.54% +18.26%
Number of hourly rates quoted 37 24 37
Average hourly rate £12.00 £12.50 £11.25
Average hourly rate % change year-on-year
-4.00% +11.11%
90% offered a hourly rate of more than £10.00 £8.50 £8.75
10% offered a hourly rate of more than £14.50 £18.35 £27.90
UK excluding London average hourly rate £12.00 £11.19 £10.50
% change year-on-year
+7.28% +6.52%
All Job Titles
UK
Contract IT job ads with a match in the
Job Titles category
42797 53993 56874
As % of all contract IT jobs located in the UK 92.24% 92.65% 92.78%
Number of daily rates quoted 24561 29781 30909
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £240 £240 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2134 2552 2929
Average hourly rate £18.50 £19.00 £20.00
Average hourly rate % change year-on-year
-2.63% -5.00%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £41.50 £40.00 £41.00
UK excluding London average hourly rate £17.50 £18.50 £20.00
% change year-on-year
-5.40% -7.50%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support Analyst within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend

1st Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Daily Rate Trend

1st Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 17 May 2013.

1st Line Support Analyst Daily Rate Histogram

1st Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Hourly Rate Trend

1st Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 17 May 2013.

1st Line Support Analyst Hourly Rate Histogram

1st Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
England +38 56 £125 +19.04%
South East +30 19 £125 -1.18%
London +12 13 £456 +94.14%
Berkshire +27 12 £125 -
East Midlands +3 7 - -
West Midlands +10 6 - -
North West +13 5 - -
Hampshire -2 5 - -
Leicestershire -4 5 - -
Leicester -5 5 - -
Slough - 5 £125 -
City of London +9 4 - -
Southampton 0 4 - -
Manchester +11 3 - -
East of England +8 3 - -
Yorkshire +1 3 £110 -
Reading - 3 £120 -
Coventry - 3 - -
West Yorkshire - 3 £110 -
Essex -7 2 - -
Scotland -14 2 - -
Bracknell - 2 - -
Hereford - 2 - -
Herefordshire - 2 - -
Northamptonshire +15 1 - -
Lancashire +14 1 - -
Buckinghamshire +1 1 - -
Fife - 1 - -
Cambridgeshire - 1 - -
Stanford-le-Hope - 1 - -

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 66 (62.86%) Windows
2 47 (44.76%) Windows XP
3 46 (43.81%) MS Office
4 43 (40.95%) Active Directory
5 42 (40.00%) Microsoft
6 33 (31.43%) Windows 7
7 22 (20.95%) ITIL
8 20 (19.05%) MS Excel
9 18 (17.14%) Citrix
10 15 (14.29%) SLA
11 10 (9.524%) Windows 2000
12 8 (7.619%) Blackberry
13 7 (6.667%) Finance
13 7 (6.667%) MS Exchange
13 7 (6.667%) Cisco
14 6 (5.714%) TCP/IP
14 6 (5.714%) Windows Server 2003
14 6 (5.714%) Incident Management
14 6 (5.714%) Windows Vista
14 6 (5.714%) Security Cleared
15 5 (4.762%) Remedy
15 5 (4.762%) Internet
15 5 (4.762%) Lotus
15 5 (4.762%) Lotus Notes
16 4 (3.810%) LAN
16 4 (3.810%) MCP
16 4 (3.810%) Microsoft Certification
16 4 (3.810%) Law
16 4 (3.810%) ITSM
16 4 (3.810%) Service Management

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (0.952%) HTML
1 1 (0.952%) .NET
1 1 (0.952%) XML
Application Platforms
1 7 (6.667%) MS Exchange
2 5 (4.762%) Lotus Notes
3 3 (2.857%) Exchange Server 2003
3 3 (2.857%) Exchange Server 2007
4 1 (0.952%) Exchange Server 2010
4 1 (0.952%) WorkSite
4 1 (0.952%) SharePoint
4 1 (0.952%) Documentum
4 1 (0.952%) SAS
4 1 (0.952%) GroupWise
4 1 (0.952%) Blackberry Enterprise Server
4 1 (0.952%) Exchange Server 2000
Applications
1 46 (43.81%) MS Office
2 20 (19.05%) MS Excel
3 1 (0.952%) MS PowerPoint
Business Applications
1 1 (0.952%) Dynamics CRM
1 1 (0.952%) SAP BPC
Communications & Networking
1 6 (5.714%) TCP/IP
2 5 (4.762%) Internet
3 4 (3.810%) LAN
4 3 (2.857%) Ethernet
5 2 (1.905%) HTTP
5 2 (1.905%) WAN
6 1 (0.952%) DHCP
6 1 (0.952%) PBX
6 1 (0.952%) ADSL
6 1 (0.952%) Broadband
6 1 (0.952%) 3G
6 1 (0.952%) IP Telephony
6 1 (0.952%) DNS
Database & Business Intelligence
1 2 (1.905%) Data Warehouse
1 2 (1.905%) SQL Server
2 1 (0.952%) Oracle 8/8i
2 1 (0.952%) BusinessObjects
2 1 (0.952%) SAP BW
2 1 (0.952%) DataStage
2 1 (0.952%) SAP BI
2 1 (0.952%) Microsoft Analysis Services
2 1 (0.952%) SQL Server Reporting Services
2 1 (0.952%) QlikView
2 1 (0.952%) SQL Server Analysis Services
2 1 (0.952%) SQL Server 2008
2 1 (0.952%) Xcelsius
General
1 7 (6.667%) Finance
2 4 (3.810%) Law
3 3 (2.857%) Legal
3 3 (2.857%) Banking
4 2 (1.905%) Financial Institution
4 2 (1.905%) Back Office
4 2 (1.905%) Telecoms
4 2 (1.905%) Dutch Language
5 1 (0.952%) French Language
5 1 (0.952%) Japanese Language
5 1 (0.952%) Retail
5 1 (0.952%) Investment Banking
5 1 (0.952%) Retail Banking
Miscellaneous
1 8 (7.619%) Blackberry
2 3 (2.857%) Mathematics
3 2 (1.905%) Computer Science
3 2 (1.905%) NHS
3 2 (1.905%) Statistics
3 2 (1.905%) SWIFT
4 1 (0.952%) EPoS
4 1 (0.952%) Management Information System
4 1 (0.952%) PDA
4 1 (0.952%) FMCG
4 1 (0.952%) iPad
Operating Systems
1 66 (62.86%) Windows
2 47 (44.76%) Windows XP
3 33 (31.43%) Windows 7
4 10 (9.524%) Windows 2000
5 6 (5.714%) Windows Server 2003
5 6 (5.714%) Windows Vista
6 2 (1.905%) Windows Server 2008
6 2 (1.905%) Windows 2000 Server
7 1 (0.952%) Windows 8
7 1 (0.952%) Windows Server 2012
7 1 (0.952%) Windows Mobile
7 1 (0.952%) UNIX
Processes & Methodologies
1 22 (20.95%) ITIL
2 6 (5.714%) Incident Management
3 4 (3.810%) ITSM
3 4 (3.810%) Service Management
4 2 (1.905%) Service Delivery
4 2 (1.905%) Change Management
4 2 (1.905%) Business Intelligence
4 2 (1.905%) Migration
4 2 (1.905%) Time Management
5 1 (0.952%) SAP Security
5 1 (0.952%) Stakeholder Engagement
5 1 (0.952%) Root Cause Analysis
5 1 (0.952%) TMap
5 1 (0.952%) Stakeholder Management
5 1 (0.952%) Business Continuity
5 1 (0.952%) Asset Management
5 1 (0.952%) Business Analysis
5 1 (0.952%) Workflow
5 1 (0.952%) Practice Management
5 1 (0.952%) Problem Management
Programming Languages
1 2 (1.905%) C
1 2 (1.905%) SQL
2 1 (0.952%) VBA
2 1 (0.952%) C++
2 1 (0.952%) Java
2 1 (0.952%) PHP
Qualifications
1 6 (5.714%) Security Cleared
2 4 (3.810%) Microsoft Certification
2 4 (3.810%) MCP
3 3 (2.857%) MCDST
3 3 (2.857%) Degree
3 3 (2.857%) SC Cleared
4 1 (0.952%) BC Cleared
4 1 (0.952%) HND
4 1 (0.952%) MCSE
4 1 (0.952%) CCNP
4 1 (0.952%) CCNA
4 1 (0.952%) Cisco Certification
4 1 (0.952%) A+ Certification
Quality Assurance & Compliance
1 15 (14.29%) SLA
2 1 (0.952%) Sarbanes-Oxley
2 1 (0.952%) QA
System Software
1 43 (40.95%) Active Directory
2 1 (0.952%) VMware Infrastructure
2 1 (0.952%) Hyper-V
Vendors
1 42 (40.00%) Microsoft
2 18 (17.14%) Citrix
3 7 (6.667%) Cisco
4 5 (4.762%) Lotus
4 5 (4.762%) Remedy
5 3 (2.857%) McAfee
6 2 (1.905%) OpenLink
6 2 (1.905%) Adobe
6 2 (1.905%) HP
6 2 (1.905%) Dell
6 2 (1.905%) Intel
6 2 (1.905%) Oracle
6 2 (1.905%) SAP
6 2 (1.905%) Symantec
7 1 (0.952%) Interwoven
7 1 (0.952%) Hyperion
7 1 (0.952%) Informatica
7 1 (0.952%) MicroStrategy
7 1 (0.952%) Novell
7 1 (0.952%) Cognos
Berkshire
My client are a leading organisation within their industry and currently have the fantastic opportunity for a 1st Line Support Analyst to join them. You will be the...
Clearwater People Solutions
Rate: £100 - 150 Per Day
Posted: 18 May 2013
Peterborough, East Anglia
You will have a minimum of 2 years experience of working in an IT end user environment, have hardware troubleshooting skills and have experience in a MS Windows...
Rate: £13 per hour
Posted: 15 May 2013
Peterborough, Cambridgeshire
You will have a minimum of 2 years experience of working in an IT end user environment, have hardware troubleshooting skills and have experience in a MS Windows...
QUANTICA
Rate: £13 per hour
Posted: 14 May 2013
Central London / West End
World Leading Global Energy Trading Company has an exciting opportunity for a First Line Application Support Analyst with experience in SAP and Windows Vista / Windows 7 to capture...
Eaglecliff
Rate: From £250 to £275 per day
Posted: 16 May 2013
Central London / West End
As First Line Application Support Analyst, you will: Respond to all user calls in a timely manner as per service level (SLA), and maintain a high level of...
Eaglecliff
Rate: From £250 to £275 per day
Posted: 16 May 2013
City, London
Venturi Business Intelligence is a boutique arm of Venturi Ltd supplying candidates experienced in Business Objects, Cognos, Oracle BI, Microsoft BI, SAP BI/BW, and other Business Intelligence...
Venturi
Rate: £0.00 per annum
Posted: 13 May 2013