The table below looks at the statistics for the 1st Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 471 495 484
Rank change year-on-year
+24 -11
Contract jobs requiring a 1st Line Support Analyst 106 63 59
As % of all contract IT jobs located in the UK 0.21% 0.13% 0.13%
As % of the Job Titles category 0.23% 0.14% 0.14%
Number of daily rates quoted 43 19 10
Average daily rate
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of your Daily Rate
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£125 £100 £101
Average daily rate % change year-on-year
+25.00% -1.23%
90% offered a daily rate of more than £75 £79 £99
10% offered a daily rate of more than £169 £148 £124
UK excluding London average daily rate £125 £103 £103
% change year-on-year
+21.95% -
Number of hourly rates quoted 36 29 32
Average hourly rate £12.00 £13.50 £11.00
Average hourly rate % change year-on-year
-11.11% +22.72%
90% offered a hourly rate of more than £9.75 £10.50 £10.00
10% offered a hourly rate of more than £15.50 £20.00 £13.95
UK excluding London average hourly rate £12.00 £12.50 £11.00
% change year-on-year
-4.00% +13.63%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
46978 45024 42156
As % of all contract IT jobs located in the UK 92.44% 92.46% 92.88%
Number of daily rates quoted 29483 26863 23894
Average daily rate £400 £400 £375
Average daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £238 £225 £230
10% offered a daily rate of more than £565 £575 £550
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1824 1987 2469
Average hourly rate £16.50 £17.15 £18.50
Average hourly rate % change year-on-year
-3.79% -7.29%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £40.00 £40.00 £40.00
UK excluding London average hourly rate £16.16 £16.50 £18.00
% change year-on-year
-2.06% -8.33%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Daily Rate Trend in the UK

1st Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Hourly Rate Trend in the UK

1st Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 27 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 86 £125 +19.04% 25
South East +1 30 £125 +13.63% 12
London -14 18 £125 +25.00% 5
East of England +9 14 £135 - 3
Cambridgeshire -3 11 - - 2
South Wales 0 10 £175 -
Wales -7 10 £175 -
Milton Keynes -1 9 £132 +20.00%
Buckinghamshire -6 9 £132 +25.71%
Kent - 8 £125 - 3
West Midlands -1 7 - -
West Yorkshire +6 6 £110 - 1
Yorkshire +1 6 £110 - 1
East Midlands - 6 £120 - 1
Cardiff - 6 £175 -
Surrey 0 5 £143 - 4
Northamptonshire - 5 £120 -
Northampton - 5 £120 -
Leeds 0 4 £110 -
South West -16 4 - -
Hampshire -15 3 - - 2
East Sussex - 3 £110 - 1
Brighton - 3 £110 - 1
Chessington - 3 £150 - 1
Chatham - 2 £123 - 2
Woking +6 1 £145 - 3
Cambridge -2 1 - - 1
North West -15 1 - - 3
Nottinghamshire - 1 - -
Somerset - 1 - -

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 27 January 2015, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 118 (61.78%) Windows
2 101 (52.88%) Microsoft
3 89 (46.60%) MS Office
4 75 (39.27%) ITIL
5 63 (32.98%) Windows 7
6 61 (31.94%) Active Directory
7 55 (28.80%) SLA
8 51 (26.70%) MS Excel
9 46 (24.08%) Citrix
10 42 (21.99%) Analytical Skills
11 36 (18.85%) Security Cleared
12 34 (17.80%) MCP
13 32 (16.75%) SC Cleared
14 31 (16.23%) Service Management
15 27 (14.14%) Windows XP
16 24 (12.57%) MS Exchange
16 24 (12.57%) Microsoft Certification
16 24 (12.57%) Windows Vista
17 22 (11.52%) Windows Server 2008
18 19 (9.95%) Finance
19 17 (8.90%) Service Delivery
20 16 (8.38%) Incident Management
20 16 (8.38%) MCSE
21 15 (7.85%) Cisco
21 15 (7.85%) Management Information System
22 14 (7.33%) Backup Exec
22 14 (7.33%) Degree
22 14 (7.33%) IBM Notes
22 14 (7.33%) Lotus
22 14 (7.33%) Blackberry

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 27 January 2015, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (12.57%) MS Exchange
2 14 (7.33%) IBM Notes
3 11 (5.76%) Exchange Server 2003
4 8 (4.19%) SharePoint
5 3 (1.57%) Lync
6 2 (1.05%) Exchange Server 2007
7 1 (0.52%) Blackberry Enterprise Server
Applications
1 89 (46.60%) MS Office
2 51 (26.70%) MS Excel
3 2 (1.05%) MS PowerPoint
Cloud Services
1 11 (5.76%) Office 365
Communications & Networking
1 11 (5.76%) Internet
2 10 (5.24%) DHCP
2 10 (5.24%) WAN
2 10 (5.24%) Wireless
3 9 (4.71%) TCP/IP
3 9 (4.71%) DNS
4 8 (4.19%) FTP
4 8 (4.19%) LAN
5 5 (2.62%) VPN
6 4 (2.09%) VoIP
7 3 (1.57%) Intranet
8 1 (0.52%) MPLS
8 1 (0.52%) DSL
8 1 (0.52%) ISDN
8 1 (0.52%) Wi-Fi
Database & Business Intelligence
1 3 (1.57%) SQL Server
2 1 (0.52%) MS Access
General
1 19 (9.95%) Finance
2 10 (5.24%) Retail
3 5 (2.62%) French Language
4 3 (1.57%) Pharmaceutical
4 3 (1.57%) Advertising
4 3 (1.57%) German Language
4 3 (1.57%) Spanish Language
5 2 (1.05%) Manufacturing
5 2 (1.05%) Telecoms
6 1 (0.52%) Legal
6 1 (0.52%) Banking
6 1 (0.52%) Marketing
6 1 (0.52%) Investment Banking
6 1 (0.52%) Multimedia
6 1 (0.52%) Billing
Libraries, Frameworks & Software Standards
1 1 (0.52%) XMPP
Miscellaneous
1 42 (21.99%) Analytical Skills
2 15 (7.85%) Management Information System
3 14 (7.33%) Blackberry
4 10 (5.24%) PDA
5 8 (4.19%) Smartcard
5 8 (4.19%) Thin Client
5 8 (4.19%) Smartphone
5 8 (4.19%) Fat Client
6 6 (3.14%) iPad
7 4 (2.09%) iPhone
7 4 (2.09%) Mobile Computing
8 3 (1.57%) Enterprise Software
9 2 (1.05%) Computer Science
9 2 (1.05%) AS400
10 1 (0.52%) Video Conferencing
10 1 (0.52%) NHS
10 1 (0.52%) Client/Server
10 1 (0.52%) Handset
10 1 (0.52%) Data Protection Act
10 1 (0.52%) Mathematics
Operating Systems
1 118 (61.78%) Windows
2 63 (32.98%) Windows 7
3 27 (14.14%) Windows XP
4 24 (12.57%) Windows Vista
5 22 (11.52%) Windows Server 2008
6 14 (7.33%) Windows 8
7 8 (4.19%) Windows Server 2003
8 6 (3.14%) UNIX
9 4 (2.09%) Mac OS
10 2 (1.05%) Mac OS X
10 2 (1.05%) Windows 2000 Server
11 1 (0.52%) Red Hat Enterprise Linux
11 1 (0.52%) Windows Server 2012
11 1 (0.52%) Linux
11 1 (0.52%) Windows 2000
Processes & Methodologies
1 75 (39.27%) ITIL
2 31 (16.23%) Service Management
3 17 (8.90%) Service Delivery
4 16 (8.38%) Incident Management
5 12 (6.28%) ITSM
6 5 (2.62%) IT Governance
7 4 (2.09%) CRM
8 3 (1.57%) Time Management
8 3 (1.57%) Problem Management
9 2 (1.05%) Validation
10 1 (0.52%) Data Protection
10 1 (0.52%) Software Deployment
10 1 (0.52%) Service Desk Management
10 1 (0.52%) Kalman Filter
10 1 (0.52%) Line Management
10 1 (0.52%) E-Commerce
10 1 (0.52%) Migration
10 1 (0.52%) Software Testing
10 1 (0.52%) Asset Management
Programming Languages
1 11 (5.76%) C
2 6 (3.14%) SQL
3 1 (0.52%) VBScript
3 1 (0.52%) VB
Qualifications
1 36 (18.85%) Security Cleared
2 34 (17.80%) MCP
3 32 (16.75%) SC Cleared
4 24 (12.57%) Microsoft Certification
5 16 (8.38%) MCSE
6 14 (7.33%) Degree
7 11 (5.76%) ITIL Foundation Certificate
8 8 (4.19%) A+ Certification
8 8 (4.19%) MCDST
8 8 (4.19%) MCITP
9 6 (3.14%) DV Cleared
10 2 (1.05%) CCNA
10 2 (1.05%) Cisco Certification
10 2 (1.05%) ITIL Certification
Quality Assurance & Compliance
1 55 (28.80%) SLA
2 2 (1.05%) GxP
3 1 (0.52%) QA
System Software
1 61 (31.94%) Active Directory
2 2 (1.05%) XenApp
3 1 (0.52%) VMware Infrastructure
3 1 (0.52%) VMware ESXi
3 1 (0.52%) Terminal Services
3 1 (0.52%) VMware Workstation
Systems Management
1 14 (7.33%) Backup Exec
2 9 (4.71%) OVSD
3 3 (1.57%) SCSM
4 2 (1.05%) SCCM
5 1 (0.52%) Systems Management Server (SMS)
Vendors
1 101 (52.88%) Microsoft
2 46 (24.08%) Citrix
3 15 (7.85%) Cisco
4 14 (7.33%) Lotus
5 12 (6.28%) McAfee
6 11 (5.76%) Symantec
6 11 (5.76%) Adobe
7 8 (4.19%) CQG
7 8 (4.19%) Reuters
7 8 (4.19%) Bloomberg
8 7 (3.66%) Altiris
9 4 (2.09%) Apple
10 3 (1.57%) HP
10 3 (1.57%) Intel
10 3 (1.57%) IBM
11 2 (1.05%) VMware
11 2 (1.05%) SAP
12 1 (0.52%) Polycom
12 1 (0.52%) Tandberg
12 1 (0.52%) Meru Networks
Manchester, Lancashire
LA International
Rate: £10 - £12 per hour
Posted: 4 hours ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 4 days ago
Chatham, Kent
JNC Recruitment
Rate: Up to £22,000 per annum
Posted: 5 days ago
Hampshire
Venn Group - UK
Rate: 8-10 Per Hour
Posted: 13 days ago
Bradford
Hays IT - Uk Posting account
Rate: £10.00 - £11.00 per hour
Posted: 13 days ago
Hampshire
Venn Group - UK
Rate: 7-9 Per Hour
Posted: 22 days ago