The table below looks at the statistics for the 1st Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 490 501 497
Rank change year-on-year
+11 -4
Contract jobs requiring a 1st Line Support Analyst 102 69 64
As % of all contract IT jobs located in the UK 0.19% 0.13% 0.13%
As % of the Job Titles category 0.20% 0.15% 0.14%
Number of daily rates quoted 51 17 13
Average daily rate
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£125 £105 £115
Average daily rate % change year-on-year
+19.04% -8.69%
90% offered a daily rate of more than £75 £78 £100
10% offered a daily rate of more than £168 £135 £187
UK excluding London average daily rate £115 £105 £113
% change year-on-year
+9.52% -6.66%
Number of hourly rates quoted 32 32 34
Average hourly rate £12.50 £13.94 £11.00
Average hourly rate % change year-on-year
-10.29% +26.68%
90% offered a hourly rate of more than £11.00 £10.10 £10.00
10% offered a hourly rate of more than £16.90 £20.00 £15.70
UK excluding London average hourly rate £12.50 £13.00 £11.25
% change year-on-year
-3.84% +15.55%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
49935 47333 45284
As % of all contract IT jobs located in the UK 92.07% 92.46% 92.92%
Number of daily rates quoted 31866 28484 25556
Average daily rate £400 £400 £378
Average daily rate % change year-on-year
- +5.96%
90% offered a daily rate of more than £230 £225 £225
10% offered a daily rate of more than £575 £575 £558
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2011 2083 2584
Average hourly rate £16.00 £17.50 £19.00
Average hourly rate % change year-on-year
-8.57% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.50 £37.77 £41.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Daily Rate Trend in the UK

1st Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Hourly Rate Trend in the UK

1st Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 84 £128 +15.90% 10
South East -7 32 £132 +20.00% 4
London +13 25 £128 +20.00% 1
Milton Keynes +2 16 £132 +20.00%
Buckinghamshire -3 16 £132 +25.71%
East of England -8 8 - - 1
South West -22 8 £150 -
Cambridgeshire -6 7 - - 1
South Wales -11 5 £175 - 1
Wales -18 5 £175 - 1
East Midlands +11 4 £110 - 1
Cardiff -6 4 £175 - 1
Hampshire -16 4 - - 1
Surrey -2 3 £148 - 3
City of London -3 3 £75 -41.74%
Yorkshire -12 3 £110 - 1
Northamptonshire -13 3 £110 - 1
West Yorkshire -14 3 £110 - 1
Leeds -14 3 £110 - 1
Chessington - 3 £150 -
Brighton - 3 £110 -
Kent - 3 - -
East Sussex - 3 £110 -
Reading +18 2 £115 -14.81%
Berkshire -2 2 £115 -14.81%
West Midlands -4 2 - - 1
Southampton -4 2 - -
North West -13 2 - - 1
Somerset - 2 £150 -
Northampton - 2 £120 -

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 24 December 2014, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 119 (62.30%) Windows
2 93 (48.69%) Microsoft
3 77 (40.31%) MS Office
4 71 (37.17%) ITIL
5 66 (34.55%) Windows 7
6 58 (30.37%) Active Directory
7 53 (27.75%) SLA
8 51 (26.70%) Analytical Skills
9 47 (24.61%) MS Excel
10 41 (21.47%) Citrix
11 37 (19.37%) Security Cleared
12 35 (18.32%) SC Cleared
13 31 (16.23%) MCP
14 29 (15.18%) Service Management
15 27 (14.14%) Windows XP
16 25 (13.09%) Microsoft Certification
17 22 (11.52%) MS Exchange
18 21 (10.99%) Retail
18 21 (10.99%) Windows Server 2008
19 20 (10.47%) Windows Vista
20 16 (8.38%) MCSE
21 15 (7.85%) Service Delivery
21 15 (7.85%) Finance
22 14 (7.33%) Management Information System
23 13 (6.81%) Backup Exec
23 13 (6.81%) IBM Notes
23 13 (6.81%) Lotus
23 13 (6.81%) Windows 8
24 12 (6.28%) Internet
24 12 (6.28%) Incident Management

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 24 December 2014, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (11.52%) MS Exchange
2 13 (6.81%) IBM Notes
3 12 (6.28%) Exchange Server 2003
4 8 (4.19%) SharePoint
5 3 (1.57%) Lync
6 2 (1.05%) Exchange Server 2007
7 1 (0.52%) Exchange Server 2010
7 1 (0.52%) Blackberry Enterprise Server
Applications
1 77 (40.31%) MS Office
2 47 (24.61%) MS Excel
3 3 (1.57%) MS PowerPoint
Cloud Services
1 10 (5.24%) Office 365
Communications & Networking
1 12 (6.28%) Internet
2 10 (5.24%) Wireless
2 10 (5.24%) DHCP
3 9 (4.71%) DNS
4 8 (4.19%) FTP
4 8 (4.19%) WAN
5 7 (3.66%) TCP/IP
6 6 (3.14%) LAN
7 5 (2.62%) VPN
8 4 (2.09%) VoIP
9 3 (1.57%) Intranet
10 1 (0.52%) MPLS
10 1 (0.52%) DSL
10 1 (0.52%) Firewall
10 1 (0.52%) ISDN
10 1 (0.52%) Ethernet
Database & Business Intelligence
1 2 (1.05%) SQL Server
2 1 (0.52%) MS Access
General
1 21 (10.99%) Retail
2 15 (7.85%) Finance
3 4 (2.09%) Military
3 4 (2.09%) French Language
4 3 (1.57%) German Language
4 3 (1.57%) Spanish Language
5 2 (1.05%) Investment Banking
5 2 (1.05%) Banking
5 2 (1.05%) Telecoms
6 1 (0.52%) Pharmaceutical
6 1 (0.52%) Legal
6 1 (0.52%) Multimedia
6 1 (0.52%) Billing
6 1 (0.52%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.52%) XMPP
Miscellaneous
1 51 (26.70%) Analytical Skills
2 14 (7.33%) Management Information System
3 11 (5.76%) Blackberry
4 9 (4.71%) PDA
5 8 (4.19%) Fat Client
5 8 (4.19%) Smartphone
5 8 (4.19%) Thin Client
5 8 (4.19%) Smartcard
6 3 (1.57%) iPad
7 2 (1.05%) Computer Science
7 2 (1.05%) AS400
7 2 (1.05%) iPhone
8 1 (0.52%) Handset
8 1 (0.52%) Client/Server
8 1 (0.52%) NHS
8 1 (0.52%) Life Science
8 1 (0.52%) Data Protection Act
8 1 (0.52%) Mathematics
8 1 (0.52%) Enterprise Software
8 1 (0.52%) Video Conferencing
Operating Systems
1 119 (62.30%) Windows
2 66 (34.55%) Windows 7
3 27 (14.14%) Windows XP
4 21 (10.99%) Windows Server 2008
5 20 (10.47%) Windows Vista
6 13 (6.81%) Windows 8
7 8 (4.19%) Windows Server 2003
8 7 (3.66%) UNIX
9 4 (2.09%) Mac OS
10 2 (1.05%) Windows 2000 Server
11 1 (0.52%) Red Hat Enterprise Linux
11 1 (0.52%) Mac OS X
11 1 (0.52%) Linux
11 1 (0.52%) Windows Server 2012
Processes & Methodologies
1 71 (37.17%) ITIL
2 29 (15.18%) Service Management
3 15 (7.85%) Service Delivery
4 12 (6.28%) Incident Management
5 11 (5.76%) ITSM
6 3 (1.57%) CRM
6 3 (1.57%) Problem Management
6 3 (1.57%) Time Management
7 2 (1.05%) IT Governance
8 1 (0.52%) E-Commerce
8 1 (0.52%) Security Management
8 1 (0.52%) Migration
8 1 (0.52%) Asset Management
8 1 (0.52%) Software Testing
8 1 (0.52%) Data Protection
8 1 (0.52%) Data Entry
8 1 (0.52%) Network Management
8 1 (0.52%) Root Cause Analysis
8 1 (0.52%) Software Deployment
8 1 (0.52%) Kalman Filter
Programming Languages
1 10 (5.24%) C
2 7 (3.66%) SQL
3 1 (0.52%) VBScript
3 1 (0.52%) VB
Qualifications
1 37 (19.37%) Security Cleared
2 35 (18.32%) SC Cleared
3 31 (16.23%) MCP
4 25 (13.09%) Microsoft Certification
5 16 (8.38%) MCSE
6 11 (5.76%) Degree
7 10 (5.24%) DV Cleared
7 10 (5.24%) ITIL Foundation Certificate
8 8 (4.19%) A+ Certification
8 8 (4.19%) MCDST
8 8 (4.19%) MCITP
9 2 (1.05%) ITIL Certification
10 1 (0.52%) CCNA
10 1 (0.52%) Cisco Certification
Quality Assurance & Compliance
1 53 (27.75%) SLA
2 1 (0.52%) QA
System Software
1 58 (30.37%) Active Directory
2 1 (0.52%) Terminal Services
2 1 (0.52%) VMware Workstation
2 1 (0.52%) VMware Infrastructure
2 1 (0.52%) VMware ESXi
Systems Management
1 13 (6.81%) Backup Exec
2 10 (5.24%) OVSD
3 3 (1.57%) SCSM
4 2 (1.05%) SCCM
5 1 (0.52%) Systems Management Server (SMS)
Vendors
1 93 (48.69%) Microsoft
2 41 (21.47%) Citrix
3 13 (6.81%) Lotus
4 11 (5.76%) Cisco
5 8 (4.19%) Reuters
5 8 (4.19%) Bloomberg
5 8 (4.19%) CQG
6 7 (3.66%) McAfee
6 7 (3.66%) Symantec
6 7 (3.66%) Adobe
6 7 (3.66%) Altiris
7 3 (1.57%) HP
7 3 (1.57%) Intel
7 3 (1.57%) IBM
7 3 (1.57%) Apple
8 2 (1.05%) VMware
8 2 (1.05%) SAP
9 1 (0.52%) Google
9 1 (0.52%) SonicWALL
9 1 (0.52%) Draytek
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