The table below looks at the statistics for the 1st Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 495 507 500
Rank change year-on-year
+12 -7
Contract jobs requiring a 1st Line Support Analyst 87 52 40
As % of all contract IT jobs located in the UK 0.17% 0.11% 0.089%
As % of the Job Titles category 0.18% 0.11% 0.097%
Number of daily rates quoted 37 21 9
Average daily rate
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£135 £125 £103
Average daily rate % change year-on-year
+8.00% +21.95%
90% offered a daily rate of more than £79 £90 £98
10% offered a daily rate of more than £175 £193 £290
UK excluding London average daily rate £135 £125 £101
% change year-on-year
+8.00% +23.45%
Number of hourly rates quoted 31 25 19
Average hourly rate £12.00 £13.50 £11.50
Average hourly rate % change year-on-year
-11.11% +17.39%
90% offered a hourly rate of more than £10.50 £10.70 £9.48
10% offered a hourly rate of more than £14.00 £20.00 £14.70
UK excluding London average hourly rate £12.00 £12.68 £11.50
% change year-on-year
-5.32% +10.21%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47113 45619 41438
As % of all contract IT jobs located in the UK 92.46% 92.43% 92.62%
Number of daily rates quoted 28736 27090 23781
Average daily rate £400 £400 £398
Average daily rate % change year-on-year
- +0.62%
90% offered a daily rate of more than £240 £230 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1785 1896 2209
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.50 £10.50
10% offered a hourly rate of more than £42.00 £40.00 £40.00
UK excluding London average hourly rate £16.60 £17.00 £17.50
% change year-on-year
-2.35% -2.85%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Daily Rate Trend in the UK

1st Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Hourly Rate Trend in the UK

1st Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 74 £135 +8.00% 18
South East 0 21 £125 +8.69% 5
East of England +30 18 £135 - 1
London -15 9 £118 -6.00% 4
Yorkshire +5 8 - - 2
Cambridgeshire +2 8 - - 1
South Wales +6 7 £175 - 1
West Midlands +4 7 - - 5
Wales +1 7 £175 - 1
East Midlands - 7 £120 -
West Yorkshire - 7 - - 2
Kent - 7 £125 - 1
Northamptonshire - 6 £120 -
Northampton - 5 £120 -
Leeds - 5 - - 1
Cardiff - 4 £175 -
Surrey - 4 £140 - 1
Berkshire -7 3 £131 -2.77%
North West -16 3 £175 - 1
Hampshire - 3 - - 1
Chatham - 3 £125 -
Manchester -6 2 £175 -
Hertfordshire - 2 - -
Norfolk - 2 £135 -
Scotland - 2 - - 3
Norwich - 2 £135 -
Southampton - 2 - -
City of London +11 1 £165 +13.79% 2
Cheshire +1 1 - -
Reading -4 1 - -

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 6 March 2015, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 117 (61.90%) Windows
2 108 (57.14%) Microsoft
3 92 (48.68%) MS Office
4 82 (43.39%) ITIL
5 65 (34.39%) Active Directory
6 60 (31.75%) Windows 7
7 52 (27.51%) MS Excel
8 51 (26.98%) SLA
9 48 (25.40%) Citrix
10 40 (21.16%) Security Cleared
11 39 (20.63%) Analytical Skills
12 35 (18.52%) SC Cleared
13 34 (17.99%) MCP
14 32 (16.93%) Service Management
15 28 (14.81%) Windows XP
16 27 (14.29%) MS Exchange
17 26 (13.76%) Windows Vista
18 24 (12.70%) Microsoft Certification
19 22 (11.64%) Finance
20 21 (11.11%) Incident Management
21 18 (9.52%) Service Delivery
21 18 (9.52%) Cisco
21 18 (9.52%) Windows Server 2008
22 17 (8.99%) Management Information System
23 15 (7.94%) Degree
23 15 (7.94%) IBM Notes
23 15 (7.94%) Lotus
23 15 (7.94%) Blackberry
24 14 (7.41%) MCSE
24 14 (7.41%) McAfee

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 6 March 2015, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (14.29%) MS Exchange
2 15 (7.94%) IBM Notes
3 9 (4.76%) SharePoint
3 9 (4.76%) Exchange Server 2003
4 3 (1.59%) Lync
5 1 (0.53%) Exchange Server 2007
5 1 (0.53%) Blackberry Enterprise Server
Applications
1 92 (48.68%) MS Office
2 52 (27.51%) MS Excel
3 2 (1.06%) MS PowerPoint
Cloud Services
1 11 (5.82%) Office 365
2 4 (2.12%) Google Apps
3 2 (1.06%) Cloud Computing
Communications & Networking
1 10 (5.29%) DHCP
1 10 (5.29%) Internet
1 10 (5.29%) Wireless
2 9 (4.76%) DNS
2 9 (4.76%) TCP/IP
2 9 (4.76%) WAN
3 8 (4.23%) LAN
3 8 (4.23%) FTP
4 5 (2.65%) VPN
4 5 (2.65%) VoIP
5 1 (0.53%) SMTP
5 1 (0.53%) Intranet
5 1 (0.53%) ISDN
5 1 (0.53%) MPLS
5 1 (0.53%) DSL
5 1 (0.53%) Firewall
5 1 (0.53%) Wi-Fi
Database & Business Intelligence
1 4 (2.12%) SQL Server
2 1 (0.53%) MS Access
General
1 22 (11.64%) Finance
2 8 (4.23%) French Language
3 5 (2.65%) Pharmaceutical
3 5 (2.65%) Retail
4 4 (2.12%) Legal
5 3 (1.59%) German Language
5 3 (1.59%) Spanish Language
5 3 (1.59%) Advertising
6 2 (1.06%) Manufacturing
6 2 (1.06%) Telecoms
7 1 (0.53%) Multimedia
7 1 (0.53%) Billing
7 1 (0.53%) Investment Banking
7 1 (0.53%) Marketing
7 1 (0.53%) Banking
Libraries, Frameworks & Software Standards
1 2 (1.06%) XMPP
Miscellaneous
1 39 (20.63%) Analytical Skills
2 17 (8.99%) Management Information System
3 15 (7.94%) Blackberry
4 10 (5.29%) PDA
5 8 (4.23%) Fat Client
5 8 (4.23%) Smartphone
5 8 (4.23%) Thin Client
5 8 (4.23%) Smartcard
6 7 (3.70%) iPad
7 5 (2.65%) Mobile Computing
8 4 (2.12%) Mathematics
9 3 (1.59%) Computer Science
9 3 (1.59%) iPhone
9 3 (1.59%) NHS
9 3 (1.59%) Enterprise Software
10 2 (1.06%) AS400
11 1 (0.53%) Handset
11 1 (0.53%) Client/Server
11 1 (0.53%) EPoS
11 1 (0.53%) Video Conferencing
Operating Systems
1 117 (61.90%) Windows
2 60 (31.75%) Windows 7
3 28 (14.81%) Windows XP
4 26 (13.76%) Windows Vista
5 18 (9.52%) Windows Server 2008
6 12 (6.35%) Windows 8
7 5 (2.65%) Windows Server 2003
8 4 (2.12%) UNIX
9 3 (1.59%) Mac OS
10 2 (1.06%) Windows 2000 Server
10 2 (1.06%) Mac OS X
10 2 (1.06%) Linux
11 1 (0.53%) Windows 2000
Processes & Methodologies
1 82 (43.39%) ITIL
2 32 (16.93%) Service Management
3 21 (11.11%) Incident Management
4 18 (9.52%) Service Delivery
5 14 (7.41%) ITSM
6 5 (2.65%) IT Governance
6 5 (2.65%) Time Management
7 4 (2.12%) CRM
8 3 (1.59%) Problem Management
9 2 (1.06%) Validation
10 1 (0.53%) Migration
10 1 (0.53%) Asset Management
10 1 (0.53%) Software Testing
10 1 (0.53%) Configuration Management
10 1 (0.53%) Data Protection
10 1 (0.53%) Software Deployment
10 1 (0.53%) Service Desk Management
10 1 (0.53%) Kalman Filter
10 1 (0.53%) Line Management
Programming Languages
1 11 (5.82%) C
2 4 (2.12%) SQL
3 1 (0.53%) VBScript
3 1 (0.53%) VB
Qualifications
1 40 (21.16%) Security Cleared
2 35 (18.52%) SC Cleared
3 34 (17.99%) MCP
4 24 (12.70%) Microsoft Certification
5 15 (7.94%) Degree
6 14 (7.41%) MCSE
7 13 (6.88%) ITIL Foundation Certificate
8 8 (4.23%) A+ Certification
8 8 (4.23%) MCDST
8 8 (4.23%) MCITP
9 6 (3.17%) DV Cleared
10 4 (2.12%) CCNA
10 4 (2.12%) Cisco Certification
11 2 (1.06%) ITIL Certification
12 1 (0.53%) VCP4
Quality Assurance & Compliance
1 51 (26.98%) SLA
2 2 (1.06%) GxP
3 1 (0.53%) QA
System Software
1 65 (34.39%) Active Directory
2 2 (1.06%) XenApp
Systems Management
1 13 (6.88%) Backup Exec
2 8 (4.23%) OVSD
3 3 (1.59%) SCSM
4 2 (1.06%) SCCM
5 1 (0.53%) Systems Management Server (SMS)
Vendors
1 108 (57.14%) Microsoft
2 48 (25.40%) Citrix
3 18 (9.52%) Cisco
4 15 (7.94%) Lotus
5 14 (7.41%) McAfee
6 13 (6.88%) Symantec
6 13 (6.88%) Adobe
7 8 (4.23%) Reuters
7 8 (4.23%) Bloomberg
7 8 (4.23%) CQG
8 5 (2.65%) Google
9 4 (2.12%) Apple
9 4 (2.12%) Altiris
10 3 (1.59%) Remedy
10 3 (1.59%) IBM
10 3 (1.59%) HP
10 3 (1.59%) Intel
11 2 (1.06%) SAP
12 1 (0.53%) WatchGuard
12 1 (0.53%) SonicWALL
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