The table below looks at the statistics for the 1st Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 498 507 516
Rank change year-on-year
+9 +9
Contract jobs requiring a 1st Line Support Analyst 97 71 81
As % of all contract IT jobs located in the UK 0.17% 0.13% 0.14%
As % of the Job Titles category 0.19% 0.14% 0.15%
Number of daily rates quoted 48 22 24
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£75 £125 £108
Average daily rate % change year-on-year
-40.00% +16.27%
UK excluding London average daily rate £75 £125 £99
% change year-on-year
-40.00% +26.26%
Number of hourly rates quoted 36 37 38
Average hourly rate £12.00 £13.00 £13.00
Average hourly rate % change year-on-year
-7.69% -
90% offered a hourly rate of more than £9.25 £8.30 £10.72
10% offered a hourly rate of more than £18.25 £20.00 £16.15
UK excluding London average hourly rate £11.00 £11.00 £12.48
% change year-on-year
- -11.82%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52042 49402 53772
As % of all contract IT jobs located in the UK 92.34% 92.67% 92.83%
Number of daily rates quoted 31512 29330 30174
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 2002 2126 2663
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.41
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Daily Rate Trend in the UK

1st Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Hourly Rate Trend in the UK

1st Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 22 August 2014.

1st Line Support Analyst Hourly Rate Histogram in the UK

1st Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 71 £123 -2.00% 12
London +6 16 £148 +9.62% 2
South East +4 15 £160 +28.00% 2
West Midlands -21 14 - -
Milton Keynes +9 6 £165 +32.00%
East Midlands +7 6 £75 - 1
Buckinghamshire -2 6 £165 +32.00%
East of England -27 5 £113 +32.35%
Yorkshire - 5 £123 - 2
City of London +26 4 £135 +8.00%
North West -6 4 £70 -50.00% 5
South West - 4 £95 -
Cheshire - 4 £70 - 2
Hertfordshire -14 3 £110 -
West Yorkshire - 3 - - 2
Kent - 2 £175 -
East Sussex - 2 - -
North Yorkshire - 2 £123 -
West Sussex - 2 £120 -
Warrington - 2 £70 - 1
York - 2 £123 -
Huddersfield - 2 - -
Brighton - 2 - -
Cambridgeshire -7 1 - -
Hampshire -14 1 £110 -
Nottinghamshire - 1 - -
Oxfordshire - 1 - -
Essex - 1 £115 -
Nottingham - 1 - -
Reading - - - -

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 22 August 2014, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 112 (58.33%) Windows
2 81 (42.19%) Microsoft
3 74 (38.54%) Active Directory
4 72 (37.50%) MS Office
5 65 (33.85%) SLA
6 57 (29.69%) ITIL
7 53 (27.60%) Windows 7
8 43 (22.40%) Retail
9 39 (20.31%) MS Excel
10 38 (19.79%) Citrix
11 30 (15.63%) Windows XP
11 30 (15.63%) MS Exchange
12 24 (12.50%) Finance
13 21 (10.94%) IBM Notes
13 21 (10.94%) Lotus
14 19 (9.90%) Microsoft Certification
15 17 (8.85%) MCP
16 13 (6.77%) Security Cleared
16 13 (6.77%) SC Cleared
16 13 (6.77%) Windows Server 2008
17 11 (5.73%) Banking
17 11 (5.73%) Blackberry
18 10 (5.21%) Reuters
18 10 (5.21%) Service Management
19 9 (4.69%) UNIX
19 9 (4.69%) DV Cleared
20 8 (4.17%) Exchange Server 2010
20 8 (4.17%) Bloomberg
21 7 (3.65%) Thin Client
21 7 (3.65%) SQL

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 22 August 2014, IT contractor jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (15.63%) MS Exchange
2 21 (10.94%) IBM Notes
3 8 (4.17%) Exchange Server 2010
4 7 (3.65%) Exchange Server 2003
5 6 (3.13%) Blackberry Enterprise Server
6 4 (2.08%) Exchange Server 2007
6 4 (2.08%) SharePoint
7 3 (1.56%) Lync
8 1 (0.52%) Exchange Server 2000
Applications
1 72 (37.50%) MS Office
2 39 (20.31%) MS Excel
3 5 (2.60%) MS PowerPoint
Communications & Networking
1 7 (3.65%) DNS
1 7 (3.65%) DHCP
2 5 (2.60%) Internet
2 5 (2.60%) VPN
2 5 (2.60%) Wireless
3 4 (2.08%) FTP
3 4 (2.08%) TCP/IP
4 3 (1.56%) LAN
5 2 (1.04%) Firewall
5 2 (1.04%) WAN
5 2 (1.04%) ADSL
5 2 (1.04%) SAN
6 1 (0.52%) Intranet
6 1 (0.52%) Ethernet
General
1 43 (22.40%) Retail
2 24 (12.50%) Finance
3 11 (5.73%) Banking
4 4 (2.08%) Military
5 3 (1.56%) Law
5 3 (1.56%) Legal
6 2 (1.04%) Investment Banking
6 2 (1.04%) German Language
6 2 (1.04%) Italian Language
7 1 (0.52%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.52%) Application Packaging
Miscellaneous
1 11 (5.73%) Blackberry
2 7 (3.65%) Thin Client
2 7 (3.65%) Fat Client
3 6 (3.13%) NHS
4 4 (2.08%) Smartphone
4 4 (2.08%) Smartcard
5 2 (1.04%) Management Information System
5 2 (1.04%) EPoS
5 2 (1.04%) EFT
6 1 (0.52%) Client/Server
6 1 (0.52%) iPhone
Operating Systems
1 112 (58.33%) Windows
2 53 (27.60%) Windows 7
3 30 (15.63%) Windows XP
4 13 (6.77%) Windows Server 2008
5 9 (4.69%) UNIX
6 7 (3.65%) Windows Vista
7 6 (3.13%) Windows 8
8 5 (2.60%) Mac OS X
9 4 (2.08%) Windows Server 2003
9 4 (2.08%) Mac OS
10 3 (1.56%) Solaris
11 2 (1.04%) Linux
11 2 (1.04%) Windows 2000 Server
12 1 (0.52%) Red Hat Enterprise Linux
12 1 (0.52%) Apple iOS
12 1 (0.52%) Windows Server 2012
12 1 (0.52%) Android
Processes & Methodologies
1 57 (29.69%) ITIL
2 10 (5.21%) Service Management
3 7 (3.65%) Service Delivery
3 7 (3.65%) Incident Management
4 3 (1.56%) ITIL V3
5 2 (1.04%) Security Management
5 2 (1.04%) ITSM
5 2 (1.04%) Problem Management
5 2 (1.04%) Business Intelligence
5 2 (1.04%) ERP
5 2 (1.04%) Root Cause Analysis
5 2 (1.04%) Network Management
6 1 (0.52%) Data Entry
6 1 (0.52%) Software Deployment
6 1 (0.52%) Change Control
6 1 (0.52%) Kalman Filter
6 1 (0.52%) E-Commerce
6 1 (0.52%) System Testing
6 1 (0.52%) ISMS
6 1 (0.52%) Asset Management
Programming Languages
1 7 (3.65%) SQL
2 3 (1.56%) PowerShell
Qualifications
1 19 (9.90%) Microsoft Certification
2 17 (8.85%) MCP
3 13 (6.77%) Security Cleared
3 13 (6.77%) SC Cleared
4 9 (4.69%) DV Cleared
5 7 (3.65%) MCSE
5 7 (3.65%) Degree
6 6 (3.13%) MCITP
7 4 (2.08%) MCDST
7 4 (2.08%) A+ Certification
8 3 (1.56%) ITIL Certification
8 3 (1.56%) Cisco Certification
8 3 (1.56%) MCSA
8 3 (1.56%) CCNA
8 3 (1.56%) MOS
9 1 (0.52%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 65 (33.85%) SLA
2 1 (0.52%) ISO/IEC 27001
System Software
1 74 (38.54%) Active Directory
2 4 (2.08%) XenApp
3 3 (1.56%) VMware Infrastructure
4 2 (1.04%) Terminal Services
5 1 (0.52%) VMware ESXi
5 1 (0.52%) vSphere
5 1 (0.52%) VMware Workstation
Systems Management
1 7 (3.65%) Backup Exec
2 3 (1.56%) SCCM
3 2 (1.04%) OVSD
3 2 (1.04%) OpenView
4 1 (0.52%) Norton AntiVirus
Vendors
1 81 (42.19%) Microsoft
2 38 (19.79%) Citrix
3 21 (10.94%) Lotus
4 10 (5.21%) Reuters
5 8 (4.17%) Bloomberg
6 7 (3.65%) Cisco
7 6 (3.13%) Altiris
7 6 (3.13%) CQG
7 6 (3.13%) Symantec
7 6 (3.13%) Remedy
8 5 (2.60%) McAfee
8 5 (2.60%) Apple
8 5 (2.60%) Adobe
9 4 (2.08%) Sophos
9 4 (2.08%) VMware
9 4 (2.08%) Veeam
10 3 (1.56%) F5
10 3 (1.56%) HP
11 2 (1.04%) Infor
12 1 (0.52%) Baan
Warrington
Interquest - Korus Group - Brighton
Posted: 20 hours ago
Bradford
Hays IT - Uk Posting account
Rate: £10.00 - £12.00 per hour
Posted: 9 days ago
Bromley
Hays IT - Uk Posting account
Rate: £12.00 - £16.00 per annum
Posted: 22 days ago