Service Delivery Contracts in the UK excluding London

Service Delivery
UK > UK excluding London

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 9 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 68 68 71
Rank change year-on-year 0 +3 +34
Contract jobs citing Service Delivery 581 783 1,027
As % of all contract jobs advertised in the UK excluding London 2.84% 3.34% 3.38%
As % of the Processes & Methodologies category 3.36% 3.73% 3.80%
Number of daily rates quoted 318 477 636
10th Percentile £205 £290 £189
25th Percentile £281 £431 £400
Median daily rate (50th Percentile) £475 £550 £475
Median % change year-on-year -13.64% +15.79% +8.46%
75th Percentile £575 £625 £588
90th Percentile £650 £693 £674
UK median daily rate £475 £525 £510
% change year-on-year -9.52% +2.94% +13.33%
Number of hourly rates quoted 95 85 95
10th Percentile £13.29 £13.29 £10.92
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £14.80 £24.00 £13.50
Median % change year-on-year -38.33% +77.78% -27.57%
75th Percentile £16.13 £43.75 £17.19
90th Percentile £26.28 £65.00 £37.42
UK median hourly rate £14.82 £24.31 £14.50
% change year-on-year -39.04% +67.66% -22.77%

All Process and Methodology Skills
UK excluding London

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 17,297 21,007 27,024
As % of all contract IT jobs advertised in the UK excluding London 84.45% 89.55% 88.94%
Number of daily rates quoted 10,312 14,549 18,866
10th Percentile £250 £256 £235
25th Percentile £378 £400 £386
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% +8.57%
75th Percentile £600 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 2,055 1,290 1,325
10th Percentile £12.32 £11.00 £12.22
25th Percentile £15.17 £15.41 £14.00
Median hourly rate £38.00 £35.00 £20.00
Median % change year-on-year +8.57% +75.00% -6.98%
75th Percentile £61.25 £65.00 £46.17
90th Percentile £72.90 £73.75 £60.00
UK median hourly rate £36.50 £36.00 £25.18
% change year-on-year +1.39% +42.97% +2.78%

Service Delivery
Job Vacancy Trend in the UK excluding London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Delivery in the UK excluding London

Service Delivery
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Delivery in the UK excluding London.

Daily rate trend for Service Delivery in the UK excluding London

Service Delivery
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Delivery in the UK excluding London over the 6 months to 9 May 2024.

Daily rate histogram for Service Delivery in the UK excluding London

Service Delivery
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Delivery in the UK excluding London.

Hourly rate trend for Service Delivery in the UK excluding London

Service Delivery
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Delivery in the UK excluding London over the 6 months to 9 May 2024.

Hourly rate histogram for Service Delivery in the UK excluding London

Service Delivery
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK excluding London region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East +30 161 £375 -25.00% 141
North of England +1 142 £550 - 147
East of England +7 87 £350 -26.32% 94
Yorkshire +21 78 £525 -4.55% 50
South West -15 75 £495 -17.50% 86
Midlands -16 65 £490 -9.77% 111
North West -30 62 £575 +4.55% 86
Scotland -1 52 £282 -48.02% 47
West Midlands -26 37 £510 +2.00% 61
East Midlands +5 25 £475 -15.64% 50
North East -3 2 £590 +4.89% 12
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (3.44%) Microsoft Exchange
2 12 (2.07%) SharePoint
3 2 (0.34%) Confluence
3 2 (0.34%) IBM Notes
4 1 (0.17%) Adobe Experience Manager
4 1 (0.17%) IBM HTTP Server
4 1 (0.17%) WebSphere
4 1 (0.17%) WebSphere Application Server
4 1 (0.17%) WebSphere Portal
Applications
1 63 (10.84%) Microsoft Excel
2 53 (9.12%) Microsoft PowerPoint
3 52 (8.95%) Microsoft Office
4 2 (0.34%) Spreadsheet
Business Applications
1 12 (2.07%) Remedy ITSM
2 2 (0.34%) Salesforce CRM
3 1 (0.17%) SAP Hybris
3 1 (0.17%) SAP S/4HANA
3 1 (0.17%) Unit4 Business World
Cloud Services
1 52 (8.95%) Azure
1 52 (8.95%) Microsoft 365
2 23 (3.96%) AWS
3 21 (3.61%) SaaS
4 15 (2.58%) Power Platform
5 13 (2.24%) SuccessFactors
6 10 (1.72%) IaaS
7 9 (1.55%) Entra ID
7 9 (1.55%) OneDrive
7 9 (1.55%) PaaS
8 7 (1.20%) Power Automate
9 6 (1.03%) Cloud Computing
9 6 (1.03%) PowerApps
10 2 (0.34%) Amazon GuardDuty
10 2 (0.34%) Azure Sentinel
10 2 (0.34%) Dynamics 365
11 1 (0.17%) Amazon EKS
11 1 (0.17%) Azure Stack
11 1 (0.17%) GCP
11 1 (0.17%) Yammer
Communications & Networking
1 23 (3.96%) LAN
2 19 (3.27%) Firewall
3 18 (3.10%) VPN
4 15 (2.58%) DNS
4 15 (2.58%) Wi-Fi
5 14 (2.41%) DHCP
6 13 (2.24%) VLAN
7 12 (2.07%) Network Security
8 10 (1.72%) WAN
9 7 (1.20%) Internet
9 7 (1.20%) Unified Communications
10 5 (0.86%) Cisco Firepower
10 5 (0.86%) Ethernet
10 5 (0.86%) MPLS
11 4 (0.69%) ADSL
11 4 (0.69%) PSTN
11 4 (0.69%) TCP/IP
12 3 (0.52%) WLAN
13 2 (0.34%) OSPF
13 2 (0.34%) SNMP
Database & Business Intelligence
1 15 (2.58%) Power BI
2 5 (0.86%) Data Mining
2 5 (0.86%) SQL Server
3 2 (0.34%) Amazon RDS
3 2 (0.34%) Data Warehouse
3 2 (0.34%) Oracle Reports
3 2 (0.34%) Qlik Sense
3 2 (0.34%) Tableau
4 1 (0.17%) BigQuery
4 1 (0.17%) Data Hub
4 1 (0.17%) Data Lake
Development Applications
1 7 (1.20%) JIRA
2 1 (0.17%) Bitbucket
2 1 (0.17%) Git
2 1 (0.17%) Gradle
2 1 (0.17%) IBM UrbanCode
2 1 (0.17%) Jenkins
2 1 (0.17%) Maven
2 1 (0.17%) Yeoman
General
1 185 (31.84%) Social Skills
2 91 (15.66%) Finance
3 64 (11.02%) Public Sector
4 61 (10.50%) Analytical Skills
5 27 (4.65%) Telecoms
6 24 (4.13%) Organisational Skills
7 21 (3.61%) Local Government
8 16 (2.75%) Legal
8 16 (2.75%) Marketing
9 13 (2.24%) Presentation Skills
10 12 (2.07%) Banking
11 10 (1.72%) German Language
11 10 (1.72%) Manufacturing
12 7 (1.20%) Influencing Skills
12 7 (1.20%) Pharmaceutical
12 7 (1.20%) Police
13 6 (1.03%) Inclusion and Diversity
13 6 (1.03%) Law
13 6 (1.03%) Retail
14 4 (0.69%) Billing
Job Titles
1 105 (18.07%) Analyst
2 88 (15.15%) Service Manager
3 57 (9.81%) Service Analyst
4 51 (8.78%) Delivery Manager
5 45 (7.75%) Service Delivery Manager
6 42 (7.23%) Lead
7 41 (7.06%) Service Desk Analyst
8 35 (6.02%) IT Manager
9 28 (4.82%) IT Services Manager
10 27 (4.65%) Customer Analyst
10 27 (4.65%) Customer Service Analyst
11 26 (4.48%) 1st Line Support
11 26 (4.48%) Senior
12 22 (3.79%) Architect
12 22 (3.79%) Developer
13 20 (3.44%) Consultant
14 19 (3.27%) Service Desk Agent
14 19 (3.27%) ServiceNow Developer
15 16 (2.75%) Hardware Engineer
15 16 (2.75%) Support Engineer
Libraries, Frameworks & Software Standards
1 23 (3.96%) Web Services
2 11 (1.89%) HTML
3 9 (1.55%) CSS
4 7 (1.20%) AngularJS
4 7 (1.20%) Node.js
5 4 (0.69%) OpenAPI
5 4 (0.69%) RAML
5 4 (0.69%) RESTful
5 4 (0.69%) Swagger
6 3 (0.52%) .NET
6 3 (0.52%) Middleware
7 2 (0.34%) Lightning Web Components
7 2 (0.34%) REST
7 2 (0.34%) Visualforce
8 1 (0.17%) J2EE
8 1 (0.17%) SAP PI
Miscellaneous
1 27 (4.65%) Management Information System
2 22 (3.79%) Driving Licence
3 17 (2.93%) Replication
4 14 (2.41%) Onboarding
5 12 (2.07%) Product Ownership
6 9 (1.55%) Self-Motivation
7 7 (1.20%) Private Cloud
8 6 (1.03%) Digital Signage
8 6 (1.03%) PKI
8 6 (1.03%) Virtual Team
9 5 (0.86%) CMDB
10 4 (0.69%) Operational Technology
10 4 (0.69%) Security Operations Centre
11 3 (0.52%) Data Centre
11 3 (0.52%) EMC VNX
11 3 (0.52%) IoT
11 3 (0.52%) PMI
12 2 (0.34%) DataPower
12 2 (0.34%) NHS
12 2 (0.34%) Robotics
Operating Systems
1 96 (16.52%) Windows
2 33 (5.68%) Windows 10
3 27 (4.65%) Windows 7
4 24 (4.13%) Linux
5 10 (1.72%) Windows Server
6 8 (1.38%) Apple iOS
6 8 (1.38%) Unix
7 6 (1.03%) Android
7 6 (1.03%) Windows Server 2016
7 6 (1.03%) Windows Server 2019
8 5 (0.86%) Mac OS
9 4 (0.69%) Solaris
10 3 (0.52%) AIX
10 3 (0.52%) Ubuntu
Processes & Methodologies
1 197 (33.91%) ITIL
2 177 (30.46%) Problem-Solving
3 152 (26.16%) Customer Service
4 112 (19.28%) Service Management
5 76 (13.08%) ITSM
6 75 (12.91%) Incident Management
7 68 (11.70%) Continuous Improvement
8 62 (10.67%) Project Delivery
9 61 (10.50%) Mathematics
10 54 (9.29%) Change Management
11 52 (8.95%) Agile
12 45 (7.75%) Stakeholder Management
13 37 (6.37%) Project Management
14 36 (6.20%) Decision-Making
15 35 (6.02%) Problem Management
16 34 (5.85%) Asset Management
16 34 (5.85%) Roadmaps
17 28 (4.82%) Information Security
17 28 (4.82%) People Management
18 27 (4.65%) Coaching
Programming Languages
1 10 (1.72%) PowerShell
1 10 (1.72%) SQL
2 9 (1.55%) JavaScript
3 8 (1.38%) Swift
4 4 (0.69%) C#
4 4 (0.69%) Java
5 3 (0.52%) Python
5 3 (0.52%) VB.NET
6 2 (0.34%) Apex Code
6 2 (0.34%) C++
7 1 (0.17%) Bash
7 1 (0.17%) Data Analysis Expressions
7 1 (0.17%) Groovy
7 1 (0.17%) Ruby
7 1 (0.17%) Shell Script
Qualifications
1 151 (25.99%) Security Cleared
2 96 (16.52%) SC Cleared
3 49 (8.43%) DV Cleared
4 45 (7.75%) Degree
5 26 (4.48%) Microsoft Certification
6 23 (3.96%) A+ Certification
7 22 (3.79%) MCP
8 17 (2.93%) MCSA
9 8 (1.38%) BPSS Clearance
9 8 (1.38%) Cisco Certification
9 8 (1.38%) ITIL Certification
10 5 (0.86%) BC Cleared
10 5 (0.86%) CCNA
11 4 (0.69%) Azure Certification
11 4 (0.69%) MCSE
11 4 (0.69%) PMI Certification
12 3 (0.52%) CCNP
12 3 (0.52%) ISO 27001 Lead Auditor
12 3 (0.52%) ITIL Foundation Certificate
12 3 (0.52%) PMP
Quality Assurance & Compliance
1 92 (15.83%) SLA
2 17 (2.93%) ISO/IEC 27001
2 17 (2.93%) QA
3 13 (2.24%) NIST
4 7 (1.20%) GDPR
5 6 (1.03%) Data Quality
5 6 (1.03%) ISO/IEC 20000
6 5 (0.86%) ISO 9001
7 4 (0.69%) Disclosure Scotland
8 3 (0.52%) Accessibility
9 2 (0.34%) Cyber Essentials
9 2 (0.34%) PMO
10 1 (0.17%) Actionable Recommendations
System Software
1 56 (9.64%) Active Directory
2 16 (2.75%) Firmware
3 7 (1.20%) VMware Infrastructure
4 3 (0.52%) Hyper-V
4 3 (0.52%) SRDF
4 3 (0.52%) Virtual Machines
4 3 (0.52%) vSphere
5 1 (0.17%) VMware NSX
Systems Management
1 29 (4.99%) SCCM
2 17 (2.93%) Microsoft Intune
3 14 (2.41%) Ansible
3 14 (2.41%) NetBackup
3 14 (2.41%) Puppet
4 6 (1.03%) Single Sign-On
5 4 (0.69%) Endace
6 3 (0.52%) EMC TimeFinder
6 3 (0.52%) WSUS
7 2 (0.34%) IBM BigFix
7 2 (0.34%) Tivoli
8 1 (0.17%) Kubernetes
8 1 (0.17%) Terraform
Vendors
1 207 (35.63%) Microsoft
2 73 (12.56%) ServiceNow
3 29 (4.99%) Cisco
4 18 (3.10%) Citrix
5 17 (2.93%) Oracle
6 16 (2.75%) HP
7 14 (2.41%) Veritas
8 12 (2.07%) Remedy
9 11 (1.89%) SAP
10 9 (1.55%) VMware
11 8 (1.38%) F5
11 8 (1.38%) Okta
12 7 (1.20%) BMC
13 5 (0.86%) Juniper
13 5 (0.86%) NetApp
14 4 (0.69%) BT
14 4 (0.69%) Dell
14 4 (0.69%) Fortinet
14 4 (0.69%) Google
14 4 (0.69%) Openreach